Virgin Media Outage Report in Newton-le-Willows, St. Helens, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newton-le-Willows, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newton-le-Willows, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Sale, Bolton, Liverpool, Prescot, Wigan, Runcorn, Bury, Salford, Warrington, Leigh, St Helens, Widnes, Altrincham and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Sale |
Internet | |
| Bolton |
TV | |
| Bolton |
Internet | |
| Liverpool |
||
| Liverpool |
Total Blackout | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newton-le-Willows, England
Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:
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Chris molyneux
(@MOL_FSG) reported
from
Warrington, England
@virginmedia Never any perks for exisiting customers 🙄
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Chris Greenhalgh
(@Ceasar_1990) reported
from
Liverpool, England
Virgin media internet is the worst 😤
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
@Deanzey @virginmedia But it never… I used mobile 5G 😜
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clare wilson
(@nookandwillow) reported
from
Prescot, England
@ThingsByNik @virginmedia Oh no, I’ve just signed up for their BB as our Sky one is awful and it’s the fastest available, I keep hearing not the greatest things about them though 🙈
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Whittle
(@Stixx1979) reported
from
Liverpool, England
@virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.
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Kate Cusack
(@thekatecusack) reported
from
Sale, England
@virginmedia Yes after waiting almost an hour..... It turns out the price increase doesn't apply to me as was stated in the letter......it's an hour I will never get back! Maybe @virginmedia need to be more careful about who they are sending these letters out to.....
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clare wilson
(@nookandwillow) reported
from
Prescot, England
@ThingsByNik @virginmedia Have noticed they’re hard to get hold of as I’ve had issues with my install (outdoors related) they should at least do you a deal…if you could actually speak to them they will prob offer you something, that’s what Sky usually do
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Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@virginmedia Thanks, if i request a pac code, does this cancel my contract automatically or do i still have to try and speak to someone in person over the phone, ive checked my account and im just on a rolling 30 day plan now my contract ended last dec,thanks
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Andrew Olive
(@Cityredandy) reported
from
Boothstown, England
@virginmedia It is now showing me what's available but will not allow me to sign in?
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Why have a Twitter presence when you can never answer account specific queries? It's a ridiculous set up.
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kurtabove
(@bluemoonkurt) reported
from
Salford, England
fifth day of trying to call @virginmedia to cancel my contract...hours spent on the phone ,to be cut off..can't do anything online..absolutely pathetic service
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia They will disconnect my services but it might take 24 hrs..as I say if Openreach come and find I have a working phone line then them and Sky will cancel ny ibstallation! Please can my phone but turned off as of midnight or at least mych earlier than 24hrs?
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Well I've just had a "sort of" resolution but still not really acceptable. I gave 30 days notice to cancel my services as want to get Sky. Sky and Openreach are coming tomorrow to fit phoneline & services. I have booked a day off work for this. If there is still (cont) >>
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Neil Connolly
(@neilc5017) reported
from
St Helens, England
@virginmedia how much notice do we have to give to cancel our subscription ?
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kurtabove
(@bluemoonkurt) reported
from
Salford, England
After spending hours on hold (at least 4 today)and being cut off.i wonder if @virginmedia could explain to me how I cancel my contract with them?it honestly looks like writing a letter would be quicker..absolute joke
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Courtney 🌱
(@courtneylambs) reported
from
Salford, England
@virginmedia Done. Doesn't help. I don't really care about the TV, I need internet so that I can work!
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kurtabove
(@bluemoonkurt) reported
from
Salford, England
@virginmedia ..how is it possible to contact you to inform you I don't wish to renew my contract?your phone line hangs up.cant do it online....some help would be great..
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Chris molyneux
(@MOL_FSG) reported
from
Warrington, England
@skytv fancy making me a deal @virginmedia arent interested in keeping me as a customer 🤔
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
The customer service offered by @virginmedia has now reached such comically useless levels that they're now making it next to impossible for me to pay them for their services!
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Kate Cusack
(@thekatecusack) reported
from
Sale, England
@virginmedia can you please tell me why I have been sent a letter of a price increase when I literally signed upto a new contract last month?! Currently been on hold for over 45 minutes..your customer service really does leave a lot to be desired. How do I get to speak 2 a human?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kazalise
(@Kazalise_TTV) reported
@virginmedia This is getting silly now, still no WIFI, not to mention for months now the service has been getting worse, yet the prices have risen. Time to look elsewhere for internet providers?
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Dean 🏳🌈🏳🌈
(@DA7Guy46) reported
@virginmedia @Jaym7t5 You havent as it is still down!! Sort it out! We pay enough and we get a crap service
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Ok
(@okyesmate) reported
@virginmedia It's still occurring now. Some websites avaliable and others not at all. This has been going on for over 12 hours for the ENTIRE UK, this is pathetic service, and we get nothing but a copy-pasted response
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paul Broadhead
(@pbroadhead68) reported
@virginmedia Down again
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stemo
(@stemo8888) reported
@virginmedia The internet is down again!!!!!
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Ravona
(@indakasa) reported
Disgusting outage today I will be phoning and coming out of contract if I can absolutely horrendous when supposed to work from home now my wage is affected #virginmedia
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Ash Pal
(@AshPal20) reported
@virginmedia It’s down again!! The only thing consistent with Virginmedia is increasing the prices!
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ColonelKickass
(@ColonelKickas) reported
@virginmedia down again!!!🤬
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luke rutherford
(@lukerutherford2) reported
Down again? Wtf @virginmedia
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JJ Hazan
(@HazanJJ) reported
from
Blackheath, England
@virginmedia Still down in Lewisham SE8 for me