Virgin Media Outage Report in Newton-le-Willows, St. Helens, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newton-le-Willows, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 30: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newton-le-Willows, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Bolton, Knutsford, St Helens, Warrington, Runcorn, Sale, Salford and Wigan.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Bolton |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Knutsford |
Wi-fi | |
| St Helens |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newton-le-Willows, England
Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:
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Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia Can they help do you think?
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Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia I don’t want DIY I want the service I pay for in my 3 bed house!
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia Yet another WiFi and TV outage. Hence another...
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TonyD
(@tonydavo22) reported
from
Liverpool, England
@virginmedia absoulute joke.. c Worst customer service
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jennnnnn 🌎
(@Jennnnnn_x) reported
from
Urmston, England
@virginmedia Ive spent over 2 hours trying to make a complaint to be told that i can make a complaint but you wont do anything about it.
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GeordieManc
(@geordiemanc70) reported
from
Urmston, England
You couldn't make it up. The day after we get a settlement from @virginmedia from our claim with the CISAS dispute service, they've just sent another customer satisfaction survey....
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Gail Charnock
(@GailCharnock) reported
from
Shevington, England
@virginmedia You are aware of the problem, told us it's a fault and it's being fixed by 12th April, it wasn't, we rang, you gave us reassurance it will be fixed by the 22nd, it hasn't, we rang got passed around a lot! Now you say it will be fixed 29th. Hands up if you would put up with this?
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Mike Leigh
(@mikeleighwigan) reported
from
Wigan, England
@virginmedia And believe me after 10 year service never missing a bill and taking every service I will not be back after this. Not my fault you cannot supply a service so why there is no compromise? Disappointed
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Lyndsey Moss
(@lyndseym123) reported
from
Halewood, England
@virginmedia Internet issues all morning. Service status checker says no issues in the area & the automated number said to keep an eye on it for 24 hours after finding an intermittent issue. This is unacceptable. We pay a lot for your service and need the Internet for work
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Mark wright
(@wrightm716) reported
from
Urmston, England
Virgin media are so shite,cancelled an appointment because they said the problem was fixed but it wasn't,now have to wait until Monday fckin *****.
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia Previous appointment had to be cancelled due to work commitments. Unsure what they would have done at the property anyway when it looks like an issue with the service to my property and others. Can’t you check Wa74rf postcode service supply?
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Jack Concannon
(@concan93) reported
from
Haydock, England
@virginmedia I have recently moved house the new house has 2 virgin wall sockets one downstairs one up, plugged in down stairs we get 500mbps but we want the hub upstairs so we plugged it into the upstairs wall socket everything is live but now only get 50mbps? Any fix to this?
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Nico☀️
(@Neeeko01) reported
from
Sale, England
@virginmedia No I was to busy working 7 days to pay for it why do I need to @skytv never needed too—-surly it’s a standard set up to record a programme whatever the length.
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Jen Hinds
(@JenHinds) reported
from
Warrington, England
@virginmedia hi there. My mum is having with her TV. We know there is an issue in her area and is being sorted but this is the 5th time this has happened in 3 wks. Please can someone contact me to explain why this is happening so often and what can be done? Thanks.
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia checked this and currently it says no issues,there clearly is a issue as this is not an isolated incident and is affecting others closeby. Unless you can actually do anything that may solve or attempt to solve the issue dont bother replying because your just giving me lip service
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia I have used this service in the past and faults have been noted, I have also reported it before now on my account. It’s just weird that every Sunday I appear to be having issues.
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Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@virginmedia Would love it if they could come out and fix it, last visit did the best he could but I wonder do BT have better equipment?
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Gary Beggs
(@GaryBeggs_8) reported
from
Liverpool, England
@virginmedia can’t get through on the phone, so you launch an app to manage your own account, then when you try and make changes it sends you to a chat option which also you can’t get through on. Your service is an absolute joke !
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Murph
(@porlmurf) reported
from
Tyldesley, England
@big_kev_83 @virginmedia @MENnewsdesk Yeah, bonus points if they point at whatever the problem is (pothole, loose paving etc)
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jennnnnn 🌎
(@Jennnnnn_x) reported
from
Urmston, England
@geog_trainee @virginmedia Im on phonecall 4. They claimed my complaint would get my nowhere and i may as well give up.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Fracus
(@Fracus) reported
Hi @virginmedia, is it typical to upgrade my package (therefore pay more) and have LESS stable internet than ever before consistently since upgrade? Had engineers out once already who replaced the router, but *still* getting issues 4.30pm onwards daily 😡
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Marcus Withers
(@MEJW45) reported
@virginmedia can’t access @netflix on your streaming box. Any help?
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AnimalLover
(@SueLondon11) reported
@virginmedia Contacted #virginmedia passed security, explained we had written to complaint’s department as requested and were cut off by your colleagues after 10 mins
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Jonathan Addy
(@jono1000) reported
@virginmedia Did you even read my post. We are already customers looking to cancel our tv and phone and keep our broadband. This has now gone into day number 4 and we are still no closer to a resolution. Somebody was ringing us back on Saturday, and we are still waiting
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Tee Tweets/Designed To A Tee she/her
(@Tee2072) reported
@virginmedia does my Virgin Box have to be on WiFi in order for me to watch saved shows on my iPad with the Virgin TV Go app? Because that’s really stupid if the answer is yes! Who uses WiFi with their Virgin box?!?!?
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Viaplay Sports UK
(@ViaplaySportsUK) reported
@greggsmeg @virginmedia Hi Gregg, your Virgin Media partner-subscription gives access to the Viaplay Sports channels via Virgin, and not our online/App service, so that's why you're not able to access there. /Jeppe, Customer Service
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Philip Tew
(@PhiltheFisher) reported
@virginmedia Trying to cancel my contract and being held in que for 3 hours plus now. There still stopping customers from talking with their team members.
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𝕋𝕙𝕖 𝔹𝕚𝕘 𝕃𝕒𝕕𝕕𝕖𝕣 ℙ𝕙𝕠𝕥𝕠𝕘𝕣𝕒𝕡𝕙𝕖𝕣
(@bigladderdrone) reported
@DeanMurraySWNS @virginmedia I left @virginmedia because it was THE worst service I’ve ever received. Constant network problems and an hour to get through to their call centre. I’m now with BT…a dream in comparison.
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Diane Boardman
(@DianeBoardman5) reported
@virginmedia Can i just also asked when would i get the letter, they said they were sending out, with the verification code on, as they couldn't get into my account. = there was no mention of this, and got into my account anyway,= Absolute liars. What a horrible firm
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Republic of Celtic
(@RepublicCeltic) reported
@johndoran21 @virginmedia You can cancel your contract without a termination fee as long as you contact them within 30 days of receiving the increase notice.