Virgin Media Outage Report in Newton-le-Willows, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newton-le-Willows, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newton-le-Willows, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Salford, Bury, Warrington, Prescot, Liverpool, Wigan, Bolton, Sale, St Helens, Widnes, Runcorn and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Salford |
Internet | |
| Bury |
Wi-fi | |
| Warrington |
Internet | |
| Prescot |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Phone |
Community Discussion
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Virgin Media Issues Reports Near Newton-le-Willows, England
Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia Telling me an engineer will come next week now, not good enough. Waited in all morning for one that never came and still no service.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Yes I did! Look at the last screen shot, that page was down as well with an error message. Useless copy and paste replys. Not helpful atall
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Colette Ellison
(@colette2511) reported
from
Warrington, England
@richardbranson you really need to sort out your company @virginmedia they a robbing gets. That company is bad in all areas. Some advice for people trying to cancel record everything for proof as they say they have cancelled it then send you loads of bills 😡
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Done it again, 3 outages in 3 days. Very poor
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Tim Jackson
(@TimmyJ1972) reported
from
Liverpool, England
@virginmedia Yes I’ve been told this before… yet it never happened when my bill was generated. Let’s see eh..
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UtilitaRian 🔶
(@SoloUtilitaRian) reported
from
Bolton, England
With the intro of new dedicated Gigabit lines in my street I can't wait to switch over and leave Virgin Media for good. 3x internet has gone down this week and I just called VM. The systems there are down and gotta call back in 3hrs..... useless
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Colette Ellison
(@colette2511) reported
from
Warrington, England
@virginmedia No not going through it it’s too long and I don’t have time. Just wanted to everyone know that vm is a bad company and are robbing gets. Trading standards have been told and I’m 💯 % sure that there’s thousands of people doing the same
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Tim Jackson
(@TimmyJ1972) reported
from
Liverpool, England
@virginmedia I haven’t seen the credit applied yet, that’s the issue. This will be the 4th time that I’ve been told it’s been corrected and to wait around 24 hours but so far this has never worked
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Chris Wright
(@ChrisWAzure) reported
from
Liverpool, England
@virginmedia ..i don't know what manager in any way of life won't speak to a customer! I called back and spoke to another member of the team, who has logged it as a complaint, a manager is calling me today and he is looking what he can do for a 93 year old. Being forced to pay £105 a month...
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@virginmedia Internet is down in our area since Monday. I keep getting multiple emails saying it'll be fixed by 12pm tomorrow, then 4pm Wednesday 12pm Thursday, 12pm Friday and now 4pm Friday. None of your call centre staff can help us we've spent hours on hold this week.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Can you cancel my contract?
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GreenWasBlue
(@GreenwasBlue) reported
from
Bolton, England
@virginmedia I've tried the online help to no avail.Just going round in circles. How do I get to book a visit by a human being?? 😡
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Glynn Parry
(@GlynnParry1974) reported
from
Liverpool, England
@virginmedia @YODELhell @AndyJ78 Worst delivery company going!!! Why don’t the companies that use them do a bit of research? GREED!!!!
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@Virgin @virginmedia I've had no Internet now for 14 days and my bill is due in 2 days. This is disgusting service, your call centre staff are useless, your engineers are useless, this is appalling for £52 a month. Sort the problem out now.
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🦔🦊Johnny1983 🦝🐱 (Big Animal Lover🐕🐶🐁)
(@JohnnyDude1983) reported
from
Bury, England
@virginmedia Hi. Is there a difference between cat 5E & cat6 & cat7 ethernet performance wise on your network 🤔. I'm using cat 6 ethernet from my hub 3.0 to your provided powerline booster . Then from powerline booster to my V6 box. I'm using cat7 ethernet from hub 3.0 to V6 🤔
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@virginmedia We have. Multiple times. Your agents don't know how to help. Spoke to 3 different people. I'm getting contant update emails. I don't need to check the service. I know its down. This is beyond ridiculous. I work from home, I can't do my job because of your terrible service.
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@virginmedia Yeah.. apparently its down in WN1 but nobody is telling me what's wrong or how long it will take. I need Internet to work.
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Chris Wright
(@ChrisWAzure) reported
from
Liverpool, England
@virginmedia The guy was the most arrogant person I've ever spoke to in CS, retentions is meant to be the end of the line, if it was my service and not my wife's 93 year old nan i'd have cancelled the contract. I asked to speak to a manager and was told "managers don't speak to customers"....
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@virginmedia my interest been down for a whole week. Call centre staff don't know what to say. An engineer has been on site every single day apparently. Can someone fix my internet. I pay £52 a month this is beyond a joke. I've used all my 4g& bought a ****** dongle just to WFH
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Colette Ellison
(@colette2511) reported
from
Warrington, England
@richardbranson you really need to sort your @virginmedia company out. There nothing but robbing bastards, everything about the company is bad. 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Molly
(@treacleox) reported
If you are customer service for @virginmedia honest go back to school , not sure if you’ve got new staff or what but never in 4 years of being with you have I had this much hassle
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Simon
(@Si_Lawrence) reported
@virginmedia I’ve just phoned and it gives me the same automated message that you are looking at it. We’ve had poor broadband for 5 days and now it’s completely dropped. Can this be escalated?
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Zak Karle
(@KarleZak) reported
@virginmedia @virginhelp When do you reckon you will have this fixed by? Newcastle kicks off at 2, and I've had this issue longer than a week. Really poor if you ask me.
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LDN_001
(@001_LDN) reported
@virginmedia They attended Wed. Didn’t come to the call out with a replacement hub. Said they would return 10am Thurs with new hub. Didn’t turn up. Didn’t call our mobile. How can we call you as you put our phone onto the internet service you are denying us. It’s impossible to contact you!
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Ian Lawson
(@Ianplawson) reported
@virginmedia And cut off once again! Can’t believe I’m even considering staying with service like this….
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Dylan
(@Rock_Cadet) reported
@virginmedia Getting Critical Priority issues with my router when I health check the status of the router, such as "SYNC timing Failure", "No Ranging Response - T3" and "RCS Partial service", which cause drop of wifi for max 60 secs, every 10 mins or so any advice? pls?!
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GD
(@gdain_8) reported
@virginmedia Yes, it's showing there is an issue in your area on your service status since 0830 this morning. I just wondered if there was any specific update... Bordem kicking in,with no TV or broadband, isolating in the house due to covid.... 🙄
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Danny Isaac
(@danny_isaac) reported
@virginmedia I’ve called multiple times. Do I need to write a letter to make a formal complaint?
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Dave Syer
(@david_syer) reported
@virginmedia The issue is that I’ve been on hold on WhatsApp since March 4th. Every time I get connected I have to answer the same questions, and then go back in the queue.
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Simon
(@Si_Lawrence) reported
@virginmedia For an issue to get worse through the week to end up with no service and it still being reported as no issue, seems to negate the purpose of having a dashboard, as it doesn’t serve a purpose? I have another full day of business calls tomorrow and currently no service