Virgin Media

Virgin Media Outage Report in Newton-le-Willows, St. Helens, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newton-le-Willows, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newton-le-Willows, St. Helens, England 03/18/2025 13:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newton-le-Willows, St. Helens, England

The most recent Virgin Media outage reports came from the following cities: Warrington, Prescot, Liverpool, Wigan, Salford, Bolton, Sale, Bury, St Helens, Widnes, Runcorn and Ormskirk.

Loading map, please wait...
City Problem Type Report Time
United KingdomWarrington Internet
United KingdomPrescot TV
United KingdomLiverpool Internet
United KingdomLiverpool Phone
United KingdomWigan Internet
United KingdomSalford Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newton-le-Willows, England

Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:

  • TheWiganParky Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England

    @virginmedia If my bill went down with my speed, I wouldn't mind.

  • supergran22 Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

  • johnsonhomes2 johnsonhomes (@johnsonhomes2) reported from Sale, England

    @virginmedia If that was the only issue than yes that would be the logical next step. But as you’ll see from the previous tweets and email sent on Wednesday it isn’t. All the issues need dealing with in the round or otherwise I’ll have to cancel and go back to sky.

  • PaulRegent1 Paul Regent (@PaulRegent1) reported from Bolton, England

    @virginmedia no internet available in Bolton - must be an outage as, although coverage is very poor, it isn’t usually this poor!!

  • jmcloughlin Jamie McLoughlin (@jmcloughlin) reported from Liverpool, England

    Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.

  • nathantalbot Nathan Talbot (@nathantalbot) reported from Salford, England

    Is anyone experiencing a Virgin Media outage in M6 currently? Fibre Broadband is struggling to connect

  • elisabethhilto4 Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England

    @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

  • cbray72 Christopher Bray (@cbray72) reported from Liverpool, England

    @virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time

  • LindzDDub Lindz Devine (@LindzDDub) reported from Wigan, England

    @virginmedia @virginhelp I've never had this much issue as I have had today. I'm plugged in on ethernet, I've reset my hub, and checked my area and there is no issue at all. My WiFi is working from my hub but yet its booting me out of Destiny 2 and not just that but the chat parties on PS5 itself

  • Duddydudson Kevin Dudson (@Duddydudson) reported from Wigan, England

    @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

  • johnsonhomes2 johnsonhomes (@johnsonhomes2) reported from Sale, England

    @virginmedia Her phone like works at the moment because she has power but not in a power cut. This is one of the issues set out in the email which VM requested I send on Wednesday

  • timmycooke Tim Cooke 🇺🇦 (@timmycooke) reported from Wigan, England

    @virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!

  • nathantalbot Nathan Talbot (@nathantalbot) reported from Urmston, England

    (Test) Is anyone experiencing a virgin media Internet outage in B9?

  • Slt4K SLT4K 👨🏻‍💻 🇬🇧 (@Slt4K) reported from Urmston, England

    @virginmedia / Super disappointed after calling to renew my contract and as an existing customer you can’t offer anything half as good as a new customer. Shocking customer retention strategy 🤯

  • HollowayAlec Alec Holloway (@HollowayAlec) reported from Stretford, England

    @virginmedia is unbelievable that our Internet is so poor, trying to contact someone via phone on numerous occasions waiting for over 45 minutes to speak with someone. Still haven't been able to get through to anyone.

  • nathantalbot Nathan Talbot (@nathantalbot) reported from Urmston, England

    (Test) Is anyone experiencing a virgin media Internet outage in M6?

  • BLTwitchy Berni Turner 🖤🌹 (@BLTwitchy) reported from Liverpool, England

    @virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled

  • johnsonhomes2 johnsonhomes (@johnsonhomes2) reported from Sale, England

    @virginmedia The guy I spoke to at VM yesterday said that she wouldn’t be eligible for a “disabled” phone line to be installed because it wasn’t claimed when they dug the front garden up 18 months ago. We were never given this as an option at the time, if we had we would have insisted on it.

  • TheWiganParky Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England

    @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

  • andrewjmcgill Andy McGill (@andrewjmcgill) reported from St Helens, England

    @virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • adelwire graham littler (@adelwire) reported

    @virginmedia Contract day?!? Nothing happening. Crap vm living up to their customer service reputation.

  • JennyOsman6 Jenny Osman (@JennyOsman6) reported

    @virginmedia Still shocking WiFi, I have been promised faster speed, retention of sky sports till 08/03 (disconnected) my connections outside are exposed to the elements (I have asked for an engineer 4times. I have been through disconnections and got through to India who couldn’t help.

  • vee_shah Vaibhav Shah (Vee) (@vee_shah) reported

    @virginmedia No, gave up after being on hold for an hour again (3rd time) after I was promised it will be 5-10 minutes. The system is set up to frustrate the customer into giving up, not to help.

  • jonathandlewis iamjay83 (@jonathandlewis) reported

    @virginmedia Really not good service. I understand the change in times with covid has change how customer interactions have gone about but doesn't mean that customers should just be left hanging hanging no solution. Especially as we rely on your service for our income.

  • MrSmartmoney Mr Smart Money (@MrSmartmoney) reported

    @virginmedia No - it’s been an issue where your broadband hasn’t worked in SW london for 6 weeks now during the weekdays and no communciation from Virgin - DO NOT JOIN VIRGIN BROADBAND

  • idreamofdoodles Mimi (@idreamofdoodles) reported

    @virginmedia Already tried that, doesn't work for me. I know there's an issue in the area because I called up. The main issue is that the internet provided had been bad for months. I wish it were a today only thing but it's not. Hence my previous statement. Complaints do nothing either.

  • _emhay em ☀️ (@_emhay) reported

    So @virginmedia have upgraded our Wifi. It’s gone from absolutely terrible to absolutely terrible 😐

  • AytoGary Gary Ayto (@AytoGary) reported

    @virginmedia Wait people can play online with this garbage broadband #notfitforuse

  • Daleybobs Dale Winward (@Daleybobs) reported

    @virginmedia FFS, yes ! I have reset, restarted and rebooted this kit ! I've tried ringing tech, no answer ! I am honest to god going to ring up and cancel my contract now !

  • sarangey real hot gurl **** (@sarangey) reported

    @virginmedia can someone please explain to me why your services are so poor and your customer service is beyond poor? I’ve tried several times to get in touch and nothing is happening. I will cancel my DD and then maybe someone will be interested then.