Virgin Media Outage Report in Newton-le-Willows, St. Helens, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newton-le-Willows, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (7%)
-
Phone (2%)
Live Outage Map Near Newton-le-Willows, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Warrington, Salford, Bury, Liverpool, Wigan, Altrincham, Skelmersdale, Sale, St Helens, Widnes, Prescot, Runcorn and Leigh.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
||
| Warrington |
Internet | |
| Bolton |
Internet | |
| Bolton |
Internet | |
| Salford |
Total Blackout | |
| Bury |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newton-le-Willows, England
Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:
-
Clare 🐝
(@RealClareB) reported
from
Sale, England
My @virginmedia internet is painfully slow this morning 😬
-
PH
(@PHEFC83) reported
from
Liverpool, England
@TonyhEFC @virginmedia Can't be as bad as those speeds I'm getting!!
-
Elaine Hardy
(@Elaineghardy) reported
from
Salford, England
@virginmedia I have tried to ring your customer services this morning been on hold for an hour and then it disconnected me, I can’t sign in as my account has been hacked and has someone else’s email address so I need someone from Virgin to contact me urgently!!!
-
Elaine Hardy
(@Elaineghardy) reported
from
Salford, England
@virginmedia Trying again to get through as desperately need to speak to someone as can’t access my account as it’s been hacked and my broadband service is shocking was on hold over an hour yesterday and been holding now for 30 mins, holding for an hour is not acceptable customer service!!!!
-
Geoff
(@gms11uk) reported
from
Liverpool, England
@virginmedia Stay disconnected should be the tag 1 hour waiting to get through on the phone to get a 24 hour fix to go back the next day to the same no connection They direct you to the web but it does not answer your question My recommendation dont trust a virgin experience no
-
Dennis
(@dnumberwang) reported
from
Sale, England
@virginmedia is there a broadband outage in M33?
-
MIKEY🍻
(@mikey26_mikey) reported
from
Urmston, England
46 minutes and counting on hold to @virginmedia 😤😤😤 #countdown #****
-
Nathan
(@nathangreen101) reported
from
Salford, England
WiFi is down. I repeat, my WiFi is down @virginmedia though service checker website says no faults....
-
Jilly Wiseman
(@JillyWiseman) reported
from
Sale, England
@virginmedia ..1 year on it was found to be a faulty virgin cable..still not working .. hours and hours on the phone . Waiting for call back after 2 weeks .. now can not get through. Disgusting @virgin I will be taking this further
-
Jordan
(@jordpinnington) reported
from
St Helens, England
Virgin media is dog ****
-
Holly
(@HollyEliStew) reported
from
Salford, England
@virginmedia I would think about using a different delivery service, as these are your products that aren’t reaching your customers. Will @YodelOnline get me parcel on the 4th attempt? Probably not.
-
Dennis
(@dnumberwang) reported
from
Sale, England
@virginmedia There was an issue in my area yesterday, it got fixed, now there's another one today, what's going on?
-
Dave Fildes (Fylo)
(@DaveFildes82) reported
from
St Helens, England
@sthelensredMUFC @virginmedia I’d cancel anyway mate we’ve had issues over the years with them but dad sticks with them
-
Lorraine Ayrton
(@lorraineayrton) reported
from
Bolton, England
@virginmedia is there a national problem with services or what? I’ve had intermittent internet for 3 weeks now. This is taking the proverbial. Says it’s fine but nothing is happening????
-
Dennis
(@dnumberwang) reported
from
Sale, England
@virginmedia It's down again and has gone down both of the last 2 days
-
Dennis
(@dnumberwang) reported
from
Sale, England
@virginmedia There was an issue in my area yesterday, it got fixed, now there's another one today and my internet is down, what's going on?
-
Mark Baines
(@MarkPBaines) reported
from
Wigan, England
@virginmedia been with you for years and your prices are going up due to your service which frankly is rubbish all goes down so you lose a days pay working from home and you still want it paid for! You’re an absolute joke! Don’t worry though you’ve lost a customer!
-
Taz
(@twolftaz) reported
from
Bolton, England
@virginmedia how do I make a complaint- I am so frustrated right now with your customer service #VirginMedia
-
Suzanne & Steve
(@thegallyfamily) reported
from
Salford, England
@virginmedia up to their tricks again not providing the internet speeds. We on the super-fast broadband tariff and getting speeds of 50 in the same room as the router. Poor service and we being ripped off yet again
-
PH
(@PHEFC83) reported
from
Liverpool, England
@TonyhEFC @mickwickjunior @virginmedia Phoned them, she messed around with settings and ****. Back to 100mb earlier. Still swerving them though. Been shite for about 2 weeks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Sophie
(@s0phiee_xx) reported
@virginmedia I called back as the messaging was not working and no one contacted me from it. I’m not even surprised at this point but yet again I’ve been hung up on. Absolute worst customer service I’ve experienced.
-
ANGELA MARTINEZ ACAC
(@AMACACIO) reported
@virginmedia Can you confirm you have not received her letter?? I mean, she has already been on the phone to you, sent you a letter, now you are asking her to send another one? How much does it take to exercise your rights when you are a VM customer? Frustrating and pathetic, really....
-
Conchuir MacGiolla Espaig
(@Cdogsoup) reported
@virginmedia is there anybody working today????? I’m having problems with my smart devices connecting to my broadband/WiFi
-
Manish Christi
(@manishchristie) reported
@virginmedia 😒because Virgin's chat, phone and postal communications are poor I find tweets instant
-
Bayman
(@redhousemoor) reported
@virginmedia Ta but I think VM will be losing a customer when I find an alternative. A reliable slow connection is better than a haphazard fast connection. Reliability and poor customer service are the issues.
-
Bekah
(@RebekahNicol) reported
@virginmedia Yes and there are no issues
-
ً
(@soominsgf) reported
@virginmedia YOUR WIFI IS SO BAD IT MAKES ME WANT TO K/\/\$. FIX IT IM TRYING TO WATCH ENDING AGAIN
-
Lewis Lambert
(@lm13t) reported
@virginmedia any issues in S8 area? Just lost broadband and the self test reports a problem, however the option is ‘book an engineer’
-
Quintessential Englishman
(@RonaldJ61016789) reported
@dannywoodward2 Aaw, thank you for the offer. I used Virgin for several years- was originally with Cable & Wireless which of course became Virgin Media. I like virgin media because they reminded a customer of an imminent payment required but allowed you thru lack of funds to pay a few days late.
-
trouble
(@troublesgone) reported
@virginmedia my WiFi is down again in the SE9 area !! Can you let me know what’s going on .. kids can’t get online for lessons !!