Virgin Media

Virgin Media Outage Report in Newton-le-Willows, St. Helens, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newton-le-Willows, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newton-le-Willows, St. Helens, England 03/18/2025 22:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newton-le-Willows, St. Helens, England

The most recent Virgin Media outage reports came from the following cities: Salford, Bury, Warrington, Prescot, Liverpool, Wigan, Bolton, Sale, St Helens, Widnes, Runcorn and Ormskirk.

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City Problem Type Report Time
United KingdomSalford Internet
United KingdomBury Wi-fi
United KingdomWarrington Internet
United KingdomPrescot TV
United KingdomLiverpool Internet
United KingdomLiverpool Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newton-le-Willows, England

Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:

  • theleeharrison Lee Harrison (@theleeharrison) reported from Boothstown, England

    @JakebwfcHurst @virginmedia Not virgins issue at that point. They might be able to provide you with some boosts but they will only take you so far.

  • woodyoo5 Paul Woodward 💙 (@woodyoo5) reported from Walkden, England

    @virginmedia Boosters have been lost in transit, waiting to find out if more will be sent. WiFi signal is terrible, hub 4 worse than hub 3. Extremely frustrated, paying a fortune for service not fit for purpose.

  • raydeluce Ray Mondoosh De'luce (@raydeluce) reported from Bolton, England

    @virginmedia any issues in area 20? Error code V53

  • ClaireW15691381 Clario73 (@ClaireW15691381) reported from Warrington, England

    @virginmedia had no TiVo working for 1 week now. WiFi running really slow. 5th day of calling up and being passed from pillar to post, on hold for 45 mins only to be told I’ve been transferred to the wrong department, further hold for 35 minutes to have the line go dead!!!!

  • djkevjames Kev James (@djkevjames) reported from Runcorn, England

    @virginmedia is there problems in halton/Cheshire area please ?

  • AndyBrown55 Andy Brown (@AndyBrown55) reported from Sale, England

    @virginmedia Been better in last 48 hours, has the issue been fully resolved this time?

  • djkevjames Kev James (@djkevjames) reported from Runcorn, England

    Leaving @virginmedia today , constant problems and no help , apart from online test that says all is ok £77 per month & no wifi what so ever

  • TeelingChris Chris Teeling (@TeelingChris) reported from Ormskirk, England

    @KeithJBolton @virginmedia dont take no **** m8💪

  • djkevjames Kev James (@djkevjames) reported from Runcorn, England

    Help please @virginmedia is there a problem in the Wa74et area ?

  • woodyoo5 Paul Woodward 💙 (@woodyoo5) reported from Walkden, England

    @virginmedia Having major issues with Hub 4. Device is not supported on connect app or you website. On hold for ages on phone. Need support and will be looking for a refund. Can you support

  • AmandaDavies07 Amanda Davies (@AmandaDavies07) reported from Warrington, England

    @virginmedia appears to be an issue with broadband / internet / phone in Warrington, Cheshire. Anybody else?

  • manchesterdub The Manchester Dub (@manchesterdub) reported from Urmston, England

    @virginmedia I signed up for M100 BB today but remembered I had an offer of a £75 Amazon voucher and cheaper rate. Is there anything that can be done? Do I need to cancel and sign up using the link?

  • babybio18 Tracy Abraham 💙💙 (@babybio18) reported from Wigan, England

    @virginmedia Thank you for your help, after using the app we need a hub 3 as we have an outdated hub.

  • jessharrissx21 J (@jessharrissx21) reported from Salford, England

    Anyone else @virginmedia down? Trying to watch Netflix

  • babybio18 Tracy Abraham 💙💙 (@babybio18) reported from Wigan, England

    Need a new internet provider @virginmedia your service has become unreliable. When I’m trying to learn online and have lost service at least 5 times today already 🤬 #nothappy

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    Is it just me or @virginmedia mobile gone down 🤬🤬

  • tmcd1989 Tom McDermott (@tmcd1989) reported from Roby, England

    @virginmedia I’m a new customer and have installation booked for 24/02 for my broadband. The house currently doesn’t have any TV aerial cables, will these be installed the same day?

  • theleeharrison Lee Harrison (@theleeharrison) reported from Boothstown, England

    @JakebwfcHurst @virginmedia WiFi is your issue. Always go cabled

  • jeniandersonw Jen (@jeniandersonw) reported from Wigan, England

    Just spoke to @virginmedia attempting to rectify broadband issues - their suggestion is to “sit closer to the hub” Brilliant wish I had thought of that..!

  • joemartin66 Joe Martin 🌈🌹 (@joemartin66) reported from Roby, England

    @virginmedia can someone come and sort out the wires left hanging out of the wall of my new home! What an absolute mess Virgin have left no covering and the grid left open! Piss poor workmanship sort it out now

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • hall_mj Matt Hall (@hall_mj) reported

    @virginmedia All I want to do is cancel my virgin media services as I’m moving out.

  • SurTravelUK1 Sur Travel UK (@SurTravelUK1) reported

    @virginmedia hi, I am currently on hold, I've been waiting for 1hr 17mins and counting, last week it was 1hr 43mins. This isn't an isolated incident. It's an absolute disgrace.

  • Winstonulm James LM (@Winstonulm) reported

    @virginmedia She is a nurse who regularly continues to work after her shifts from home so needs internet. What are you going to do about this appalling customer service? #skyisbetter

  • SurTravelUK1 Sur Travel UK (@SurTravelUK1) reported

    @VMO2News @virginmedia @virginmedia hi, I am currently on hold, I've been waiting for 1hr 17mins and counting, last week it was 1hr 43mins. This isn't an isolated incident. It's an absolute disgrace.

  • LocalBaggiesFan G-WBA (@LocalBaggiesFan) reported

    @ChrisoHeath @virginmedia I ended up leaving and going for BT. Should've done it sooner. Once I'd cancelled they kept calling asking to lower the bill or help with the problem. Shame they dont care when you're paying

  • iancrome ironmace (@iancrome) reported

    Hey @virginmedia I'm having issues with my internet, your status webpage says it's fine yet the call centre guy says it's a problem in our area. Have we just been fobbed off or can you confirm there's an issue in the NR5 area?

  • ChrisoHeath Chris :WBA: Heath (@ChrisoHeath) reported

    Tell you what @virginmedia , they way you look after existing customers is awful. And your wait times on the phones are ridiculous. 🖕🏼

  • hall_mj Matt Hall (@hall_mj) reported

    @virginmedia Yes and I was on hold for a while with no queue number or approximate waiting time. That’s why I went down the WhatsApp route. But that’s been even worse

  • SurTravelUK1 Sur Travel UK (@SurTravelUK1) reported

    @virginmedia @EGX @virginmedia hi, I am currently on hold, I've been waiting for 1hr 17mins and counting, last week it was 1hr 43mins. This isn't an isolated incident. It's an absolute disgrace.

  • weareH2H H2H (@weareH2H) reported

    @virginmedia why do I get Bad Request on every page on your website where I look for direct help? My broadband hasn’t been working for days & I can’t seem to reach anybody. I’ve done everything I can myself following the online instructions. Please help as it’s impacting my work