Virgin Media Outage Report in Newton-le-Willows, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newton-le-Willows, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newton-le-Willows, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Salford, Bury, Warrington, Prescot, Liverpool, Wigan, Bolton, Sale, St Helens, Widnes, Runcorn and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Salford |
Internet | |
| Bury |
Wi-fi | |
| Warrington |
Internet | |
| Prescot |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Phone |
Community Discussion
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Virgin Media Issues Reports Near Newton-le-Willows, England
Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can you help please cos i am in trouble with my bank cos of your services thanks
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia are you going to pay my phone bill cos i can’t pa for the 03 numbers and i need help please and i need help with my bill please can somebody ring me please 07759856496
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Tim Hartley
(@Hartley86) reported
from
Leigh, England
@virginmedia absolute terrible customer service on the phone over an hour and got nowhere !! Fuming 😤
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toewad1
(@toewad1) reported
from
Salford, England
@Simatron3000 @virginmedia That looks like a bit of noise, on the line, try your guest network it has worked for my Xbox.
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lynn sweeney
(@SweeneySweeney1) reported
from
Urmston, England
@virginmedia I have been left with 4 holes in 2 rooms in my house, all made by an incompetent member of your team. I want my complaint resolving asap and compensation for the aesthetic damage to my property, and the time I have wasted trying to get this whole debacle resolved 2/2
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia you have got me in trouble with my bank and now i need help please can you help me please
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia my bill is 87 pound this need sorting. and i need help can you help me please i am going to get changed by my bank can you help me please
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Tezz P
(@TezzP) reported
from
Haydock, England
Another weekend, another issue with Virgin media broadband, this has to be the worst broadband ive ever had #flakyatbest @virginmedia
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia @habibaaaaaa__ can you help me please i have messaged you 3 times and nobody as got back to me
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia looks like i am sending my bank charages to you cos you are the people who as cos me the trouble and now i am in trouble with my bank can you help please
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Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
4th time complaining to @virginmedia and still NO reply and not dealt with at all. 3 complaint forms submitted and 1 letter. Now with the @financialombuds but going to take a while because of large volumes of complaints 😕🙄 just want my credit file updating! 😡
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia the number in the website is a 03 number and i can’t ring them off my mobile can you help please thanks #
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Paul Hulse
(@paulhulse83) reported
from
Sale, England
Evening @virginmedia over the past month I have been reporting issues with your service as you will see through tweets! However, today I learn that you’ve issued my bill and also charging me for last month - when it HAS been paid! I have the confirmation of payment with me!
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Jonesy
(@Jonesj1988) reported
from
Liverpool, England
@virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia morning is anybody online please i need help
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Neil Ashurst
(@neil_pandb) reported
from
Warrington, England
@virginmedia Had four meetings and cheese and tomato pasta for my dinner, but I guess that's not what you meant 🙄 Once again been in a queue for over 20 minutes with no one answering. Guess I'll just have to raise a complaint and go that way 😠
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lynn sweeney
(@SweeneySweeney1) reported
from
Urmston, England
@virginmedia My complaint regarding the damage to my property following the incorrect installation of cables at my property has not yet been resolved. Apparently, my complaint has been escalated to a manager but I am yet to receive a formal apology or formal acknowledgement 1/2
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can anybody help please is there anybody online please
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia broadband service please i can’t ring 03 number off my mobile phone can you help please
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Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
@virginmedia I am no longer a customer and I have paid the account in full. It was paid in August 2018 and my credit file is showing that I’m behind on my payments and have been since April 2018 as it hasn’t been updated for 18 months! 4 times I’ve been told my complaint would be dealt with.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jay
(@Jay97166515) reported
@virginmedia Issue the broadband speed has dropped considerably low since 19th of January, I am in the SW16 area of London
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Lucy-fugous💙
(@dibbersbakes) reported
@Dawn2410Dawn @virginmedia Trying to stop the installation within the contractual cool off period. But same problems encountered. Have even hand written & posted letter because all other channels failing miserably.
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Dawn Maguire
(@Dawn2410Dawn) reported
@dibbersbakes @virginmedia Oh god I’m having the same problem, I gave 30 days notice back in Dec they still have not disconnected us, the broadband is still on, I have called them about 10 times it’s beyond ridiculous
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ken h 96.5%
(@kennyhd) reported
@virginmedia I put notice in on 12/1/22, but I've received notice of a normal DD going out on 10/2/22. I'm waiting for an email reply to my email sent to CEO Lutz Schüler this afternoon asking for confirmation of service cessation on 11/2/22 and a pro rata final bill of £25.20 not £36.50.
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Dawn Maguire
(@Dawn2410Dawn) reported
@dibbersbakes @virginmedia Are you trying to get virgin installed? I just re read you tweet, I’m trying to leave, they are terrible to deal with
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Philly
(@Philly51715399) reported
@MartinSLewis @bbc5live Can someone help with Virgin Media i cannot get through to them for love nor money, i need my package cancelled before February and their completely ignoring my need to cancel, im out of contract too (tv, broadband & home phone) They have the WORSE customer service ever!
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Donald Macleod
(@DonaldMacleod01) reported
@virginmedia Absolutely zero progress. Nothing at all had been “escalated” from yesterday and no engineer booked despite what I was promised. What a shambles of a service. I am told an engineer will appear on Friday morning. Can I believe it?
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Eddy James
(@ImproperFooty) reported
@virginmedia That would be appreciated. He was told when calling earlier today by "Adam" that the credit had been "confiscated", so how do we avoid running into such an issue when calling again, as he was hold for 30 mins to be told that
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sam Deacon
(@deacs07) reported
@virginmedia you are a disgrace. 4 failed engineer visits in the past 10 days. No service and to rub salt in the wounds, you haven’t applied any payment credits rather than duplicated my account payment 4 times over! I was promised significant reimbursement.Please contact meASAP
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clairebear
(@clairebear2810) reported
@virginmedia on hold for 48 minutes not the first time ive tried calling never get through- how can I contact you?.. need my account number to set up an account to set up accounts for my kids!! Sent emails keep calling never get through 😭