Virgin Media Outage Report in Newton-le-Willows, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newton-le-Willows, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Newton-le-Willows, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Runcorn, Salford, Bolton, Bury, Warrington, St Helens, Sale, Knutsford, Prescot and Altrincham.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Wigan |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Runcorn |
Wi-fi | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newton-le-Willows, England
Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:
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ann
(@lestervose) reported
from
Haydock, England
@virginmedia I have no internet connection WA11, checked area status (through mobile data 😏 thankfully can rely on 3 mobile) which reports no issues. Well there is...as per usual. Please help
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
@virginmedia Hello virgin can someone look into my contract please getting nowhere speaking directly on the phone communication issues sorry to say My last Bill gone up to 84.25 the Sept its going up to 90.00 something for that im getting broadband up to 200mbps Tv mix & skysport
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Dan Cad
(@coachdancad) reported
from
Liverpool, England
@virginmedia No reported issues. Used the guide before - it’s why I moved the router. Poor signal is because I moved the PS4 5ft across the room. But it’s less than 5m away from the router in a straight line - obscured only by the floor and the tv is sits next to.
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BRIAN CAREY
(@BCAREYDOTCOM) reported
from
Salford, England
@virginmedia Thanks for your reply ..this is just going round the houses... bit just where are the monthly bills that I never receive ....
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beth
(@alchteb) reported
from
Warrington, England
went on @virginmedia live chat at 2pm because my broadband was down - engineer arrived at 5pm and all fixed by half past! five stars from me!
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Grolshy
(@JonGre69) reported
from
St Helens, England
@virginmedia ****** Taliban getting WiFi signal in caves in Afghanistan and I can’t get a signal in most rooms in my ****** house
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toewad1
(@toewad1) reported
from
Salford, England
@openreach splines are in 2/3 months I can get @sky @bt @EE @Talktalk then get rid of @virginmedia forever cant wait, but if it is crap after @virginmedia, who cares thet are still shite 🖕🖕🖕
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Steve 🎗🎗
(@SteveHaylesALAW) reported
from
Walkden, England
@virginmedia is there any issues in the M28 area. I have no phone or broadband but your app says service status is ok
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Mrs Old Tucker
(@lostownos) reported
from
Knutsford, England
By the way, I’m personally fuming that my virgin media WiFi is a big bag of wanking output. I look forward to the customer service response.
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John Eastham
(@bigjeast) reported
from
Wigan, England
@virginmedia why is your internet always dropping out in the wn3 area. 4 weeks on the bounce now. Latency and speed test are poor too.
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Trains
(@radio_caroline) reported
from
Haydock, England
Virgin media broadband fails again telephone and broadband went off around 2pm still no service not two months goes by without it failing think twice before you sign up
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beth
(@alchteb) reported
from
Warrington, England
went on @virginmedia live chat at 2pm because my broadband was down - engineer arrived at 5pm and all fixed by half past! five stars from me!
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knitswithbeer🐝
(@Knitswithbeer) reported
from
Wigan, England
@virginmedia No. I don't think it's a broadband issue but it certainly has me foxed. I feel it's an Android version issue.
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M S L U C Y 💟
(@MsLucyOpenshaw) reported
from
Bolton, England
It’s a bloody good job I don’t rely on the internet to make a living because the connection with @virginmedia is shocking and I’d be skint. But I am skint from how much we pay for this shit internet.
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Adam Moran
(@AdamMoran) reported
from
Salford, England
@virginmedia Well no, but the front door was opened... ‘now on the day’ team can’t access our account as you have an ‘area 20’ IT issue. You couldn’t make this up. Totally useless. Now on call to a 3rd person in customer relations....
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PENALTYPOOL
(@DJGlassBack) reported
from
Liverpool, England
Why is my wifi not working yet again @virginmedia beyond a joke now
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knitswithbeer🐝
(@Knitswithbeer) reported
from
Salford, England
@virginmedia Same issue if I'm home, which I'm not at the moment. Incredibly frustrating that the only place I have pathetic Wi-Fi access is in my own home.
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Lisa Patel
(@Lisa_P117) reported
from
Horwich, England
@virginmedia epic broadband, crap TiVo ... shocking my box every couple of weeks / less doesn’t work and I have to restart. The package I pay for isn’t value for money and calling up to report issues is painful, 35+ mins I was on for last time!
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LIAM REILLY🌹
(@LIAMREILLY20) reported
from
Warrington, England
@virginmedia Signed up with Virgin to save money, offered Sky movies for 3 months, not told to cancel myself 30 days before 3 months up, didnt need it Anyway as i had it on netflix, now have to pay double for 2 months. Very annoyed with Virgin...
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Gail Price 💯🏆💙⚽️ CHAMPIONS!🐝🦈
(@bluegail1) reported
from
Salford, England
@virginmedia that was extremely good service by your customer service team. Thank you very much for all your help. Maybe you could give some advice to @o2
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Christine Maile
(@Cwisteene) reported
@virginmedia Thank you for your response, I would like to point out i have no complaints against the VM team on twitter. I gave up listening to hold 'music'. (I've had to go for a walk to calm down). I've requested, yet again, for the 'person' dealing with my case to call me...
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David Povey
(@dvdpov) reported
@virginmedia for some reason Netflix billing was stopped by yourselves on my account even though it's included in the package, now I can't get it back without adding a payment method and I can't log out on the 360 box to try and set it up again pls help
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Charlie
(@charlieinsocks) reported
@virginmedia Hi, I received a letter about my mobile contract with an offer of a cheaper plan, but when I tried to change plans on my online account that plan isn’t listed? I couldn’t find your online chat function to ask about it. I hope you can help, thank you!
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Andrew Grimshaw
(@AndrewGrimshaw_) reported
@virginmedia Rejoined on a new customer deal at the same property!
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Paul
(@PaulLPL051) reported
@virginmedia No problem. Just a note i have other virgin products with you, which i'll now run down and switch from.
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Baa Bar Jinks
(@jinks_bar) reported
@virginmedia Signed up for Virgin installation, problems with cable outside of my property and have been told to phone customer care, but I don't have an account number so I can't talk to anyone. I'm stuck.
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Baa Bar Jinks
(@jinks_bar) reported
@virginmedia Hello, got an account problem. Can't phone my sales rep o re customer care. Can you DM me?
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JANINA J
(@Jan3tt3) reported
@virginmedia We received 2 emails. One for correct price and one for £120. It wasn't the price, more the package issue
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JANINA J
(@Jan3tt3) reported
@virginmedia The agent we spoke to this afternoon said the original agent was having a hard time!!! She managed to resolve the issue and as a goodwill gesture she won't charge us installation (also agreed with original agent & 1st box already installed)
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Stephen Gatfield-Holmes
(@sgatfieldholmes) reported
@virginmedia Thanks, already done that. I’m not holding my breath for a reply or a resolution at this point in time. Let’s hope @WeAreOpenreach install fibre soon so we can all jump the sinking ship that is #VirginMedia