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Virgin Media

Virgin Media Outage Report in Newton-le-Willows, St. Helens, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Newton-le-Willows, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton-le-Willows, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 3: Problems at Virgin Media

Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Newton-le-Willows, England

The most recent Virgin Media outage reports came from the following cities: Bolton, St Helens, Wigan, Billinge Chapel End, Skelmersdale, Runcorn, Warrington, Prescot, Timperley, and Widnes.

CityProblem TypeReport Time
Bolton Internet 18 hours ago
St Helens TV 2 days ago
Wigan Wi-fi 6 days ago
Skelmersdale Total Blackout 8 days ago
Skelmersdale TV 9 days ago
Bolton Internet 10 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newton-le-Willows, England

Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:

  • Cuttsrich
    rich cutts (@Cuttsrich) reported from Tyldesley, England

    Its been a pain in the *** with broadband down all day working from home. But now no Joy of Painting with Bob Ross! It's not the despair that gets me down, it's the hope #virginmedia

  • salfordbeerfest
    Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England

    @johntweedie @frednfrank I've switched the router to Modem to get the signal to the 2nd floor loft. Allied to the self installed mesh network, that works well. The signal isn't now the issue. Being without services from @virginmedia 3 times in just over a week, is.

  • AnneWoolley1
    Anne Woolley (@AnneWoolley1) reported from Hindley, England

    @virginmedia after having my email hacked and new password not working, you tell me you’ll get back to me in 3 to 5 days!! How is this compatible with modern day communications? Just not good enough!

  • salfordbeerfest
    Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England

    @virginmedia That doesn't tell me anything. Just that the engineers ".. are working hard to fix it....." The service has been down since 7 last night. And no idea when it will be fixed. With zero redress after 4 incidents in a little over a week. Poor.

  • PIL0TPEDR0
    Pete Best (Pil0t Pedr0)💙 (@PIL0TPEDR0) reported from Bolton, England

    @virginmedia How long before the Internet problem is sorted out in the BL1 area going to take?

  • SidMooreManc
    Moore AccountancySid (@SidMooreManc) reported from Sale, England

    @virginmedia My app says we are. However I can not click through to how we get service updates

  • Cuttsrich
    rich cutts (@Cuttsrich) reported from Tyldesley, England

    @virginmedia I've woken up to no Internet service at all, again

  • salfordbeerfest
    Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England

    @virginmedia ANOTHER outage in BL4 9LR area? Are you kidding me? That's the fourth in just over a week. And the second today!

  • salfordbeerfest
    Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England

    @johntweedie @frednfrank @virginmedia It may be 30 years old. Strangely, with BT (Cable), Sky (wired), never had issues.

  • SteffyJ1
    Steph Scully (@SteffyJ1) reported from Warrington, England

    @virginmedia Upgraded TV boxes Friday at 5pm and still no TV service. Spoken to 7 different customer service people. Even had a text to say all sorted but no. Very poor service especially in this day and age and a big media company! Not good enough.

  • DougHall18
    Doug Hall (@DougHall18) reported from Bolton, England

    @virginmedia The worst possible service from your disgraceful company TV and broadband down 5 times over Christmas. No explanation, no apologies. Sod the fact that I can't wfh or watch prime time TV. Had enough, I'm leaving.

  • salfordbeerfest
    Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England

    @virginmedia Now showing estimated "fix" time of 16:00. 21 hours without "service". This. Is. Not. Funny.

  • shell634
    Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia Yeah I did initially and then doesn't load the page Tried calling just automated sent me links to mobile the same links already checked and then hung up No estimated time of when will be fixed.. I guess it's with people finishing work and realising their service is down hmmm

  • nuttyhill
    Patrick Veale (@nuttyhill) reported from Warrington, England

    @O2 why does your signal seem to be terrible everywhere now? Even in town centres. I know you've partnered with @virginmedia but you didn't have to share their service quality

  • Cuttsrich
    rich cutts (@Cuttsrich) reported from Tyldesley, England

    In 10+ yrs of having #virginmedia this is only second time TV service has been down. The broadband meanwhile is up n down like a dog at the fair

  • shell634
    Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia Yeah known issue with TV Aim to fix by 12.00 No am or PM or date So not really much help !

  • shell634
    Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia problems in St Helens WA9 any chance you know when will be back up and running had an outage all day before Christmas too and now again no TV !!

  • salfordbeerfest
    Independent Salford Beer Festival 💙 (@salfordbeerfest) reported from Bolton, England

    @virginmedia If does now. 12:00. That's 17 hours without service.

  • shell634
    Michelle Oldroyd (@shell634) reported from St Helens, England

    @virginmedia The TV is out The box just keeps going from no signal to starting up on a loop Currently ourphone line isn't working again I've lost count of how many engineers have been out ! We are paying just under £100 a month for what ?? Thankfully internet ok I'm a home worker !

  • PIL0TPEDR0
    Pete Best (Pil0t Pedr0)💙 (@PIL0TPEDR0) reported from Bolton, England

    @virginmedia BL1 2NJ Still having problems with disconnecting and connecting, been like this for 4 hours. I have reset my router numerous times

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • lucyfrancis_tri
    lucy francis (@lucyfrancis_tri) reported from Camden Town, England

    @virginmedia your engineer has come in today, replaced the router + connections outside. wifi speed is painfully slow and keeps cutting out. I keep checking service status for my area 15 + running test. I’m working from home! What is the issue and when will it be fixed?

  • sohanlon07
    Shane (@sohanlon07) reported

    @virginmedia None of these options worked and there is no help on the community. What do I need to do to talk to a real person about this? I pay significant monthly fees for your broadband so shouldn’t have to spend my time looking for online solutions.

  • stumpypoppet1
    stumpypoppet (@stumpypoppet1) reported

    @virginmedia your incompetence to provide a full operational service, never fails to amaze me.. time to select another provider who works.. at least **** Turpin was respectful enough to wear a mask before stealing you money.

  • rajy71
    Raj (@rajy71) reported

    @raining_bows @virginmedia Lucky you..i pay for 100mb and if i am lucky i get 25mb. Each day my internet cuts out at least once. And yes I have the hub 3. Not fit for purpose . I have even put the hib into modem mode and use a seperate router which makes no diffeeence. P**s poor. Sure Virgin wont reply.

  • salhypes
    Sal (@salhypes) reported

    @virginmedia Really unsatisfactory service for my parents today. Your customer service reps have made them seriously rethink their television and internet provider.

  • fed_m
    Federica Massagrande (@fed_m) reported

    @virginmedia I have, the status page says that everything is fine(!), but we have no internet and the chatbot said that there is a known problem in my area.

  • dtg226
    Dan Gregory (@dtg226) reported

    Here we go again @virginmedia …. Such a poor service for £150 per month.

  • MrsDont09
    helen somerville (@MrsDont09) reported

    @virginmedia problems within b29 area

  • TellyToday_
    TellyToday (@TellyToday_) reported

    @virginmedia I can’t see any area fault on service status do you know how I check on it for FY38BG

  • Leroy_Boyce
    Leroy Boyce (@Leroy_Boyce) reported

    @virginmedia Just tried it. There do not appear to be any problems.