Virgin Media Outage Report in Newton-le-Willows, St. Helens, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newton-le-Willows, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newton-le-Willows, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Bolton, Runcorn, Liverpool, Wigan, Sale, Warrington, St Helens, Bury, Altrincham, Prescot, Widnes, Salford and Newton-le-Willows.
| City | Problem Type | Report Time |
|---|---|---|
 Bolton |
Total Blackout | |
| Liverpool |
TV | |
| Wigan |
Wi-fi | |
| Sale |
Internet | |
| Bolton |
Internet | |
| Warrington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newton-le-Willows, England
Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia Just started gaming, played 5 games backed out of 5 games, lag, lag, lag, come on Virgin sort your crap Broadband out this is so boring and predictable.
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia This is the experience I have had of VM ever since I can remember, but it was either you or 6mbps with phone line, but soon I will have fttp with @SkyUK or some other @EE but deffo not you, never ever again @virginmedia.
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia Lag, gaming is crap, your broadband is fast but not a gaming broadband, remember all your gaming 200 and all the other crap.
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Dan Cad
(@coachdancad) reported
from
Liverpool, England
@virginmedia I rebooted it yesterday and a number of times previously. I’m now in receipt of a Cat. 6 Ethernet cable which has improved wired speeds - I’d suggest these should come as standard - but wireless speeds are still slow and unreliable.
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Mark Danylczuk
(@Mark29HT) reported
from
Sale, England
@virginmedia Delivery driver who came to drop off packaging to return your equipment was very rude indeed. Aggressively banged on my door with the packaging and so abrupt. Appalling.
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Neil Atherton™
(@natherton90) reported
from
Rainhill, England
@virginmedia No. Just the Sky Sports SD channels, there picture quality is terrible.
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David Brindle
(@dbrindle92) reported
from
Liverpool, England
@AdamWether @virginmedia @O2 For what you pay them you should be able to get signal on the moon
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Tony Carroll
(@TCarroll1969) reported
from
Salford, England
@BradHoward3 @virginmedia They CAN'T be that bad...
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia Right, the only known issues is Virgin Media, tonight I have played 1 full game the other 10 I have backed out of, so my question is what are vm going to do about it, not reset hub, open ports, allow dmz all that crapjust give me what I pay for a gaming broadband like advertised
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toewad1
(@toewad1) reported
from
Salford, England
@Aeroson_ Well said mate, but getting back to virgin media being crap 🤣🤣🤣
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia Reboot all the time, it is crap broadband.
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia It is not the speed that is the problem, it is the router that is the problem, it is garbage it lags like mad every game is trash I probably played 1 game last night I just back out of them all the time.
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia I'm sorry I disagree it's @virginmedia broadband not Samsung broadband! So it is a @virginmedia issue .I don't pay Samsung for my Wi-Fi.
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia I have had enough of @virginmedia gaming is a disaster, not every now and then, every night every game always lagging 1 on 1 shootouts forget it, I have been in touch with your support 100s of times, I get sick of answering the same questions, your equipment is garbage, bye.
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ann
(@lestervose) reported
from
Haydock, England
@virginmedia I have no internet connection WA11, checked area status (through mobile data 😏 thankfully can rely on 3 mobile) which reports no issues. Well there is...as per usual. Please help
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia Tried everything asked everything, I have had VM for 10 years it's not been brilliant you seem to provide equipment that is not tried and tested, that hub 3 router has to be the worst ever you can't even open all the recomended ports on it, look at the hub 3 forums.
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia Lots of times but a long time ago, your support can't fix it all they care about is you are getting a good speed and I am, but obviously it's not good for gaming, the hub 2 was better but you moved on to the hub 3, not good.
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia Does it matter what you see, it might matter to microsoft, I buy your internet for gaming, that's it if you get ripped by microsoft that's your problem you sort it that's why I we pay for you GAMING🖕
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toewad1
(@toewad1) reported
from
Salford, England
@virginmedia Forget that sorry but your router is CRAP and you know ut cheap shit.
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Clare 🐝
(@RealClareB) reported
from
Sale, England
@virginmedia Apparently there is an issue in the area. It’s happened quite a few times and as I work from home a lot, losing a half day of work time is very frustrating.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gregory Evans
(@GregoryEvans) reported
@virginmedia I've got an engineer coming Friday. To do this I had to make a complaint (and it took over 12 hours). Surely it should be easier than that.
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lmwhu
(@lmwhu) reported
@virginmedia Would have been good customer service If someone had accepted my request to call me on the number you have on file. But no, I now have to sit in a queue for lord know how long. This all started at 10.33 this morning
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wascal
(@thewascal) reported
@virginmedia No trace of a call from 2+ wk ago. Was told “it takes a week for complaints to appear online”. The guy then refunded £20 and never logged the complaint. Attempted to complete one online and at the end it gave a complaint reference of ‘###’, and nothing was saved in ‘my cases’.
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ellsafc69
(@ellsafc69) reported
Why is it so hard to find my ******* customer number to view my mortgage on my phone. The useless ******* haven’t provided me with a customer number and been on the phone for 40 mins still no answer . Don’t get a mortgage with virgin #virginmedia
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Peter Dowsett
(@PeterDo19421129) reported
@libertyglobal @VMO2News To the parent company and Virgin media. I have received an email from virgin media regarding my Father's account with you. And noticed you charge him for fibre broadband which he has never had. The counts as fraud in my book. Will speak to ofcom now.
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Tim Hole
(@TimHole) reported
@virginmedia Well yes I can't receive any sms so something is stopping it. I can try on another handset tonight but if I lost the ability to receive calls at the same time it would suggest its an issue with the sim or the account or somehow blocked rather than the handset, no?
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Martyn Page
(@dcfc1968) reported
@virginmedia @vmbusiness No its not..... I say again I have a £70+ bill from my old residential address..... so can I log a complaint with you now?
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Natalie Whoodunit
(@Nataleela77) reported
@virginmedia We know that the only solution is to get a new box as we have had it ‘fixed’ many times over the past two years and the box is clearly inadequate to cope with the amount of residents using it.
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Peterbartle
(@Peterbartle6) reported
@DawnPet76880676 ......virgin media email is down ....tues 20th
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Cheyne Stoking
(@StokingCheyne) reported
@virginmedia @Nataleela77 I look forward to a couple of days service before it goes down again.