Virgin Media Outage Report in Newton-le-Willows, St. Helens, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newton-le-Willows, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Newton-le-Willows, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Salford, Bolton, Sale, Liverpool, Warrington, Bury, St Helens, Widnes, Runcorn, Prescot and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Phone | |
| Wigan |
Internet | |
| Salford |
Internet | |
| Bolton |
Internet | |
| Sale |
Internet | |
| Liverpool |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Newton-le-Willows, England
Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia That doesn’t explain why you said you could help. I already knew where to ring and told you that I had done that many times, to no avail! I doubt that the matter is in hand and that I will ever get the promised call back,but I will certainly let you know!
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Joniredchops
(@joniredchops) reported
from
Wigan, England
@virginmedia Cancelled yesterday. Was happy at £25 a month. Looks like we're off to Vodafone or Plusnet for £22. Shame really, been a decent service.
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia I sympathise with you, can’t get a straight answer from Virgin Media, You’re just passed from “pillar to Post”getting nowhere! such a Dire Company, Customer Service Non Existant! Anybody thinking of joining them should be aware and stay well away!!
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Nick Mercer
(@ndmerc) reported
from
Liverpool, England
@virginmedia customers suffering the usual standard of service from virgin Media again. Denial of service should see customers compensated, customer service appears to be the lowest priority.
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia No that’s the problem nobody can tell me!! It’s 103 days since my services were switched off( after my 30days notice) 16th February my services were switched off. I just keep being told that numerous requests have been made to send my refund cheque!
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia I actually took the option of “Are You Thinking Of Leaving Us” earlier. I was answered quite quickly, but nothing was resolved. I was, as usual transferred to somebody else and then on hold for 10mins. Still nothing resolved with my issue, Good Luck to you.
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Renzair
(@renzair) reported
from
St Helens, England
@virginmedia If your internet service to St. Helens could be anything other than complete dogshit for more than five minutes that’d be swell. Since 7:30 this morning, constant outages of internet service. STILL happening at 16:00. Thanks (for nothing). Again.
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia Well I can’t say I’m surprised! The other week I was on hold for almost an hour, then was cut off, never actually got through!! Do let me know how you go on.
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Brown Pigeon
(@brownpigeon1) reported
from
Liverpool, England
@APATBillShep @virginmedia Been blaming my connection problems on knackered laptop in the Swan, but general concensus appears to be that @virginmedia is just crap
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Steven
(@Smrandall76) reported
from
Salford, England
hi @virginmedia Nice to see as a current customer you want to charge me almost 25% more than a newbie for less stuff. Rubbish that
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia My Account no was 017615801 Area Ref 01 Mavis Cartwright you will see that my account has a cred balance owed to me. Now 3 1/2 months 103 days no refund cheque received, I’m over 73 and need this money. Please Help
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paul ridgway
(@paulridgway95) reported
from
St Helens, England
@virginmedia Tivo box was on for about 20 mins then shut down and re booted it's self
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Rob Wood
(@Footywirerob) reported
from
Warrington, England
@virginmedia Internet gone down in Warrington, any sign of a fix. Got a frantic 12 year old
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Stew 🏃♂️🐐
(@StewRuns) reported
from
Wigan, England
Dear @virginmedia the wifi out of your router is ****!
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Matt Allen #StayHomeSaveLives
(@mallen_87) reported
from
Horwich, England
@virginmedia They keep closing it and I have to start from scratch. The issue is that my contract and my sales agreement are different. I thought I was getting somewhere last night when an advisor told me they’d get a manager. Instead they closed my chat
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@virginmedia Ring the no you gave me. Passsed on to Krishia. Told me cheque has been requested but doesn’t know why never been sent. Asked me to wait 7days and she will ring me back to see If I have received it. So no further forward!! Such a Dire Company!!
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Steven
(@Smrandall76) reported
from
Salford, England
@elDiabloRojoUK @virginmedia Cancel your direct debit and they'll phone you soon enough. 👍
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Gray H
(@gray_h81) reported
from
Roby, England
@virginmedia have got to be the worst network providers ever. 10 times worse than @Sky10mbps which is saying something - 2 months in and haven’t got a clue what they are doing 🤬😡
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@EmmettGraham @virginmedia Well, I’m getting nowhere fast, Twitter reply said they could help, but haven’t. Just gave me a no to text to, which won’t accept texts, and a no to ring that I already had. Rung again to no avail. Can’t answer anything about my overdue refund, disgraceful!!
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Paul McDermott
(@pauldmcdermott) reported
from
Newton-le-Willows, England
@a_tunstall @virginmedia Cancel the DD and rest assured they will be in touch 👌🏼
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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CCDrum
(@drum_cc) reported
@virginmedia Also, I’ve had a complaint lodged since 23rd November that no one at VM has taken time to address. Honestly, you have delivered the worst customer service experience I have ever encountered.
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Rebecca Jones
(@beckijones2210) reported
@virginmedia The problem resolved itself after about 10 minutes. I will do that if it ever goes down again though thank you !
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henry churney
(@hcblue) reported
@virginmedia You people are just the worst. I have just tried to register & it asks for a 9 number account- my mother’s account has 8!! So won’t do anything-
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Simon
(@SimplySimonTV) reported
@djfail33221 @RPG_Lumi @virginmedia They've been an absolute joke the last month for Lumi. Terrible ISP for the south by the looks of things!
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ASH GOSAI
(@ASHFOODGOSAI) reported
@virginmedia been on the phone over an hour already with no luck! No internet service at home, can anyone get in touch to sort this out? May look at other providers in the meantime. @SkyUK @bt_uk any offers on??
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👑oBLACKMAGIKo
(@oBLACKMAGIKo) reported
@RPG_Lumi @virginmedia I think Virgins Router is absolute Garbage , i have mine in Modem mode and use a Netgear Nighthawk! Ive had no problems at all since i got this setup. Before this we couldnt get a stable connection all over the house and it would disconnect all the time
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CCDrum
(@drum_cc) reported
@virginmedia I did post again - immediately before contacting you here. I’ve been waiting four weeks for a reply there and been waiting three weeks for the networks team to contact me. Had latency issues since November, and no one at VM seems interested.
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James
(@JACRunner) reported
@virginmedia Its not a technical issue. Its a business issue. VM has chosen to not allow that feature on the app.
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henry churney
(@hcblue) reported
@virginmedia You people are just the worst. I have just tried to register & it asks for a 9 number account- my mother’s account has 8!! So won’t do anything-
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Simon
(@SimplySimonTV) reported
@virginmedia Not my issue, its @RPG_Lumi who you have been messing about!