Virgin Media Outage Report in Newton-le-Willows, St. Helens, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newton-le-Willows, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Newton-le-Willows, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Salford, Bury, Warrington, Prescot, Liverpool, Wigan, Bolton, Sale, St Helens, Widnes, Runcorn and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Salford |
Internet | |
| Bury |
Wi-fi | |
| Warrington |
Internet | |
| Prescot |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newton-le-Willows, England
Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:
-
Karl Smyth
(@Shotstopper007) reported
from
Urmston, England
@virginmedia @VikkiJohnstone Your service page doesn’t work either. Get the message, this page isn’t working right now. Try again later or log into your own account. Try to log in, and that isn’t working either!!!!! What the hell is going on. I moved from sky to get away from this, and not it happened again
-
Jon Samuel
(@djleumas) reported
from
Urmston, England
@virginmedia shockingly bad customer service for the last 3 days trying to sort an issue with 2 different orders and being told for 2 of those days that we don’t exist. Now means we have missed out on the deal we really wanted. Please can our issue be sorted.
-
Yoni Weisberg
(@yoniweisberg) reported
from
Urmston, England
@SamMcGuire90 @GraemeKelly1 @virginmedia @SkyUK Never had any issues with Virgin media, but I do run it as a modem and use Google WiFi around the house.
-
MJ
(@Pinkandwild) reported
from
Bolton, England
In case you didn’t get it @Virgin @virginmedia I’ve #switched my #mobile, #broadband & #TV tomorrow but your pettiness has taken my service away already - don’t be sending me a ******* bill! #SameShitDifferentDay #ShitService
-
Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia I will certainly do this sorry but absolutely shocking customer service strongly thinking about moving now
-
Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia Sorted now but 1/2 hr wait is unacceptable you should be informing customers of waiting times and/or offering callback service. #Amazon and #eBay do this really well.
-
jmcloughlin
(@jmcloughlin) reported
from
Liverpool, England
ITV is down on Virgin Media in Liverpool. This means Gardeners’ World is going to get ratings akin to City of Death Part 4.
-
Alan_MPS
(@AlanStockton11) reported
from
Salford, England
@virginmedia please can you sort out your service my kids loved watching Britain’s Got Talent then oops you lost the service nothing working now 😢😢 unhappy children now for a Friday evening
-
Amanda
(@Amandaajxx) reported
from
Westhoughton, England
Everyone in westhoughton hasn’t had any service for a week now! @virginmedia I want compensation 😤😤😤😤
-
Ash Kapriyelov 🎮🦄🌈
(@ash_kaprielov) reported
from
Salford, England
@virginmedia I was on hold for over 45 mins just now. Had to hang up.
-
Ana Stewart
(@withloveanax) reported
from
Sale, England
@virginmedia is the absolute worst! Still no call from a supervisor regarding the mess their engineers made on my property and no compenstation given, 4 weeks later still waiting... say no to virgin media guys
-
Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia No it’s not worth explaining things once again, I’ve spoke to customer service, I spoke to someone on here the other day and I’ve spoke to the resolutions team and have just been fobbed off by all 😡
-
Amanda
(@Amandaajxx) reported
from
Westhoughton, England
@emmerrr_triciaa @virginmedia Everyone in my area has the same problem 😠
-
Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser
-
Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
Absolutely shocking ‘customer service’ if that’s what you can call it from @virginmedia I would not recommend them whatsoever and will not be to any of my friends and family, thanks for nothing 😡
-
Dave McCormack
(@davemc_exile) reported
from
Warrington, England
Really frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call
-
Grolshy
(@JonGre69) reported
from
St Helens, England
@virginmedia WiFi off again phone up and I get asked to call again at a more convienient time because you are busy. Do you know why you’re busy it’s because I expect you have thousands of others irate customers calling you because your service is SHITE! 😡
-
Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients
-
Libby Keane
(@libbyjaynekeane) reported
from
Liverpool, England
@EmmaBall5 @virginmedia Ohh Emma you’re in for a treat with these 😂😂 worst customer service ever
-
Phillip Columbine
(@philcolli72) reported
from
Salford, England
@virginmedia absolutely ******* terrible service. Contract ran out. Customer service agents are not helpful in the slightest. Saving nearly £50 with sky. And when u don’t turn up to take out the boxes u actually have the nerve to ask me to post them back to you. #whataloadofshit
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Wren
(@WORGANN) reported
@virginmedia We called them and, although the call handler was nice, we were basically told we’re too new a customer to send an engineer or any replacement equipment and to continue to monitor it for another week. They tried to reboot their end, but it’s still dropping.
-
Vader Darth Vader ⚈
(@1amyourfather) reported
@VMO2News @virginmedia Not aloud to access the cheap online offers as an existing customer even after the contract expires this month and rejoined next day advised could invoke connection fee, even been down the disconnection dept line to get a better deal still can't match online price now a tv
-
Haley Kelly
(@haleyakelly) reported
@virginmedia Is there anyway to actually talk to a real person? I am fed up with this company. I have an issue that needs resolving. Help pages don’t help & I don’t have 3hrs for a live chat conversation.
-
Acuharmony-UK
(@AcuharmonyUK) reported
@virginmedia They did everything they could, that's why they changed the Sim card to see if it made a difference. It looks as if it's just the change in Network to O2 as my other Sim (Plusnet on EE) is working perfectly, I can make and receive calls again with that Sim.
-
Graham Smith
(@GrahamS34572082) reported
@virginmedia Please can someone assist me with this issue because i dont know where else to turn
-
Hazel👽
(@hazelletters) reported
@virginmedia @NatGeoUK yes but your internet service isn't
-
S a r a h
(@omfgitswinnie) reported
@virginmedia They would only offer £79 for parts of the package or £136 for the whole package, which isn't fair as we ARE NEW customers and were never given any other options when signing up on the doorstep. We've also had non stop issues with wrong info on contracts etc so very frustrating.
-
Matthew
(@mneilan12) reported
@virginmedia can we get peacock streaming service on virgin tv ?
-
Ani Varghese
(@AniVarghese7) reported
@virginmedia Have been waiting for a internet service for months now with no help.
-
ingolwhite
(@ingolwhite) reported
@virginmedia No I’m only about 6 months in. I got an email for an offer to double broadband speeds for extra £6 a month but never heard back. I suspect it’s related to that?