Virgin Media Outage Report in Newton-le-Willows, St. Helens, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Newton-le-Willows, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 31: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (13%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Newton-le-Willows, St. Helens, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Sale, Bury, Bolton, Wigan, St Helens, Altrincham, Prescot, Runcorn, Widnes, Salford, Newton-le-Willows and Stretford.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Warrington |
Internet | |
| Sale |
Phone | |
| Warrington |
Internet | |
| Liverpool |
TV | |
| Sale |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Newton-le-Willows, England
Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia You are not listening. I understand it fluctuates. What I mean is why have I had an acceptable 300meg signal for 11 months & now it’s dropped to below half that? 4 phone calls & two technician visits can’t sort it???? I want what I had!
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Pamela Lavell
(@PammyVegas21) reported
from
Warrington, England
@virginmedia I was going to go to a better provider but was assured that the price was guaranteed until May 2021. You have broken the terms of the contract AGAIN. How many mature citizens who aren’t as computer savvy get ripped off by you? How is this being allowed to happen? Shame on you
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Joe
(@JoeHolmes1994) reported
from
Leigh, England
@virginmedia I need to cancel a engineer appointment for Wednesday. I’ve already been on the phone 40 minutes and I’m not waiting any longer especially after being told ‘we’ll prioritise you’. Please cancel it otherwise it’s a pointless trip for your engineer
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Liam Laverick
(@LiamRLaverick) reported
from
Urmston, England
@virginmedia No you’re alright,, literally the worst internet provider I’ve ever come across, will be leaving and moving to Sky tomorrow
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I had a problem a few weeks back and couldn’t get through to you because of the queues, I expect it’s the same now. I should learn my lesson and move to another provider I think.
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emma2511
(@emmawinstanley1) reported
from
Aspull, England
@virginmedia finding it very difficult to get through to someone to discuss technical support please help
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boltonbwfc
(@Bolt100Wands) reported
from
Bolton, England
Once again @virginmedia tried to ring you but your customer care is shocking. I know of over 100 people plus in the Bolton area with continuing pixelating on ur TV Service which means you cannot watch TV! This needs sorting ASAP! Shocking service and unacceptable with what I pay!
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Mackie 🇪🇺🌹☘️🇸🇱
(@Shinpad11) reported
from
Wigan, England
@virginmedia yet another day blighted with intermittent connection. What on earth is happening with your broadband service? Woeful. #Wigan
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Geoff Johnson
(@GeoffJonners) reported
from
Bolton, England
Any chance you can sort this picture issue out @virginmedia
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia TV/Broadband issues again! WN2
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Liam Laverick
(@LiamRLaverick) reported
from
Urmston, England
@virginmedia literally THE worst internet provider. Nothing but trouble since we switched from Sky. Engineers been out twice and still losing connection constantly. Had to turn off the WIFI to even tweet this 😡
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boltonbwfc
(@Bolt100Wands) reported
from
Bolton, England
@virginmedia an absolute disgrace all night the pixelating of every channel on our boxes plus all Bolton the same! Service Status saying nothing wrong! Sort it Virgin! We pay for a service!
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Pete Vella
(@pete_vella) reported
from
Salford, England
@virginmedia yet another broadband install cancelled at the last minute. Spent 10’s of hours trying to speak to somebody and today I was assured that the service would be connected. Despicable company. Blame COVID all you like, but you’re just completely useless. OFCOM claim!!
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia It just says it looks like I can’t get on the internet and it recommends an engineer to come out. On the FOURTH OF JANUARY. During a pandemic when I’m working from home. I left @virginmedia because your service kept dropping, some things never change.
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia The technician came on Wednesday & did a wired connection test. We are only getting 180meg which is terrible considering we are paying for 300meg! My children can’t get a signal at all whereas they were fine before! Two visits and still not resolved!
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Rebecca Wilson 🌈
(@wilsonbecks1) reported
from
Bolton, England
I would be grateful if someone from customer services at @virginmedia could contact me regarding the lack of service received since moving over to @virginmedia
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Jo Mclaughlin
(@josie_allan) reported
from
Horwich, England
I’m not sure how we could overcome WIFI access but surely there is a way that friendly bods @SkyUK @virginmedia could support to stop children missing out on remote teaching - digital poverty sucks
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Sigh. Yet another @virginmedia broadband issue where it’s gone down. Again. Feels like this is a monthly thing now.
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Piyush Chechani
(@cpiyush) reported
from
Sale, England
@virginmedia is there anything wrong with your services in Altrincham area? It’s been 36 hours of intermittent issues with broadband (fiber). Service status says everything is fine but laptops and phones are dropping off connections..
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Matt Allen 🔶
(@mallen_87) reported
from
Horwich, England
@virginmedia I would like to cancel my services with you. When I go online to do this I’m directed to call in. When I call in the IVR directs me online. Can you help?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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J Steven
(@MonkeyManApe) reported
@virginmedia my Internet has been really poor recently. When I'm working from home I just need it to be reliable so I can transfer large files quickly. Any help you can give me would be greatly appreciated?
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John C. Smith
(@lapislazuli121) reported
@virginmedia No. They don’t change or shouldn’t after you have offered it and I have accepted it. That’s just incompetent poor service and unjustifiable. And your dismissal of my concern is equally shocking! Over 15 years I’ve been loyal to you. Hopefully your rivals will appreciate my custom
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NidoRich
(@NidoRich) reported
@virginmedia How long do these "Essential Works" take? It said it was going to be 3PM but now it's updated to 11:10PM. Surely it can't be that bad, I've been without my services from 9am this morning.
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Fox358 🦊
(@elZorro358) reported
@squidge_gaming @virginmedia Wow that is some terrible service
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BritishProblems
(@BritComplaints) reported
Received a text message from Virgin Media saying that my mobile phone bill will be increasing in line with inflation. Meanwhile, Richard "Looks like a Scooby Doo bad guy" Branson can launch rockets into space and has enough money to pay off the national debt of several small…
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Liam 🥊🎙
(@LJBret11) reported
@virginmedia Absolute worst customer service, stay away at all costs...nice enough to sign you up, but they lie and dont deal with complaints. Wish I didnt sign up. Still waiting for a phone call after 6 weeks.
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XJP
(@XJP_IV) reported
@virginmedia It says the same thing every day - ‘will be fixed by 6pm same day’ then rinse and repeat. Awful service!!
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Pete
(@hat_maker) reported
@virginmedia No I can't.... the page doesn't work!!!!!
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NAS
(@magyars71) reported
@virginmedia g76 area broadband down for last hour. Online service checker says all good. phoned and the automated message says there are issues which they expect to resolve by midnight. Who is correct?
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Gemma DB
(@GemmaBr96966284) reported
@virginmedia Hi, now I can’t sign in, I’ve reset my password multiple times but it isn’t accepted.