Virgin Media

Virgin Media Outage Report in Newton-le-Willows, St. Helens, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newton-le-Willows, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newton-le-Willows, St. Helens, England 09/05/2025 18:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newton-le-Willows, St. Helens, England

The most recent Virgin Media outage reports came from the following cities: Bolton, St Helens, Wigan, Skelmersdale, Liverpool, Widnes, Warrington, Prescot, Altrincham, Runcorn, Leigh, Upholland, Sale, Roby and Bury.

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City Problem Type Report Time
United KingdomBolton Wi-fi
United KingdomSt Helens Internet
United KingdomWigan TV
United KingdomWigan Total Blackout
United KingdomSkelmersdale Internet
United KingdomLiverpool Internet

Community Discussion

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Virgin Media Issues Reports Near Newton-le-Willows, England

Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:

  • Acko_79 Acko (@Acko_79) reported from Liverpool, England

    In the middle of a ****** business battle an you cut my WiFi off. How **** is your service @virginmedia

  • CraigC84 Craig (@CraigC84) reported from Liverpool, England

    @virginmedia can you please contact me. Ur customer service is a disgrace

  • irishchris89 Christopher heaton (@irishchris89) reported from Hindley, England

    @virginmedia your WiFi is ******* ****. It doesn't operate properly it randomly switches it self off then can stay off for over an hour. It's been like for over a month now and getting pissed off 😤

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia @Buttonscro You sent me a deadlock letter without even the first complaint being addressed For years your operatives have been saying they have noted my account with requests. Last op o spoke to they said no we don't do that don't have the time standard notes etc. So merely lied

  • wanner316 wayne peers (@wanner316) reported from Golborne, England

    @virginmedia Done everything we are even losing signal now when we never did

  • champerslass champerslass (@champerslass) reported from Bolton, England

    @virginmedia absolutely ridiculous service from VirginMedia. Everyday we have lost connection over the past month!!!! We will be moving once our contract is up!!!!!!! #angry #disappointed

  • Urmstonblue Nurfherder (@Urmstonblue) reported from Urmston, England

    @virginmedia What’s going on with your broadband. 4 days of intermittent broadband. Same message each day. Shockingly poor quality service.

  • theworth The Worth ♿🤯 👍❤ (@theworth) reported from Bolton, England

    @virginmedia Have messed up my order. As a NEW CUSTOMER the service has been terrible. Now told the ******* the hone “cancel it” she says she can’t untill next Friday. I said “dont be ridiculous! I’m not waiting a week for a new order to be put in” canceling with the bank now!

  • ListerTheStupid Rob (@ListerTheStupid) reported from Liverpool, England

    @virginmedia 2/2 I turned down all the offers as I didn’t need/want anything.....NOW!!!! NOW!!! Nothing but problems with broadband!!! It’s like the guy who fails to sell me the product has just hit a f**k you switch.. WHY???

  • Acko_79 Acko (@Acko_79) reported from Liverpool, England

    @spriggy40 @virginmedia Mine was ok last night but just searched west’s and a lot of peoples was down at 12 last night too

  • MattJ_213 matt🇸🇱 (@MattJ_213) reported from Wigan, England

    Why’s it called virgin media when it goes down more than a pornstar

  • pickle_2020 piccl (@pickle_2020) reported from Liverpool, England

    @Acko_79 @virginmedia Upgrades apparently. Mines down too

  • IrafanO IrafanO (@IrafanO) reported from Bolton, England

    @virginmedia @PlayAvengers Shame don’t have broadband that doesn’t go down once or twice a week

  • davidbowes80 Dave the deccy (@davidbowes80) reported from Eccleston, England

    @BBCWatchdog My dad recieved Absolute terrible customer service from @virginmedia apparently when you cancel a contract in april it still doesn't show up on their system and then get a bill they say they couldn't access his account to cancel it but could when he offered to 1/2

  • theworth The Worth ♿🤯 👍❤ (@theworth) reported from Bolton, England

    1 week ago today, I signed up to @virginmedia as a new customer for the next 3 years. I purchased the iPhone 11 pro max. Was told it would be here Thursday. Ok, not the 24 hours I thought but could live with that. Thursday returned to sender. Online help was a waste of space

  • KatharineGuiney Katharine Guiney (@KatharineGuiney) reported from Warrington, England

    @virginmedia Tried several times in good faith to contact you via phone to amend my TV and broadband package to suit budget then followed your robots advice to log into my account which says I cannot do it that way. 14 yr customer. Why should I pay for services I can't cancel?😠

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia @Buttonscro Oh and your £70 per month broadband is down yet again

  • maggsheap Maggie Heap (@maggsheap) reported from Bury, England

    @virginmedia DO NOT listen to their customers. Six times I have asked them to contact me after 6.00 pm only for their staff to ring me while I am in work and are really rude when I say its not convenient to talk. @virginmedia do one and stop harrassing me

  • dkjc2008 Darren Buckley (@dkjc2008) reported from Upholland, England

    @virginmedia have a home phone which is not working there is no dialtone please advise as I need this as my communication as a terminally ill person

  • IrafanO IrafanO (@IrafanO) reported from Bolton, England

    @virginmedia is there a way to actually report problems? Our area is down yet you say no known issurs. Ridiculous

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Maisesals ‘🏴󠁧󠁢󠁥󠁮󠁧 (@Maisesals) reported

    @virginmedia you guys reek of ****, sort your ******* problems out the last time i had internet was Wednesday evening

  • vraimentdesolee Maira Moscardini (@vraimentdesolee) reported

    @virginmedia Hi again @virginmedia. It’s been now two days without internet and cable and no solution. Any updates on when you’ll finally fix it? Service page said tonight at 9 but until now nothing works…

  • sankneha NehaSankhe (@sankneha) reported

    @virginmedia absolute trash. No service is SE16 for almost 48 hours now. How much more time will you'll take to fix this !!

  • buckall Dave (@buckall) reported

    @Ross_Barny @virginmedia Same on BD11. Says 4pm o clock fix now..... WTAF

  • TheatreOlga Olga (@TheatreOlga) reported

    @virginmedia And again it changed to tomorrow. Gosh it is worst ever I've seen in my life. Have @virginmedia heard of backup options for customers while they fix main access...

  • ALR8 Amy Roberts (@ALR8) reported

    Why is our @virginmedia internet speed so bloody ****

  • Nicky0295 Nikkie (@Nicky0295) reported

    @Corinthlrt @virginmedia It has actually been down since 6am yesterday and now says will be fixed tomorrow morning at 9am. @virginmedia it would be nice to know when it will actually be fixed so we can try to work from home with no internet.

  • jaf_stream Jaf (@jaf_stream) reported

    @virginmedia when is the issue in SE going to be fixed? it said 9pm all the way up until at least 8:45 and now you changed it to 10am tomorrow 🙃 what’s the compensation amount for no internet for 2 days?

  • faysocraylike Fahima (@faysocraylike) reported

    Virgin Media wifi never works pay them for bants

  • Dangelus Retro Recollections (@Dangelus) reported

    @kingmonkey25 @virginmedia Customer service and VM are not good bedfellows lol. I moved recently & chose to wait longer for another provider to be available than to stay with VM. Part of the decision was due to the fact that I was forced to use a text chat to organise the move. Can’t get hold of a human!