Virgin Media

Virgin Media Outage Report in Newton-le-Willows, St. Helens, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Newton-le-Willows come from postal codes WA12.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Newton-le-Willows, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Newton-le-Willows and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Newton-le-Willows, St. Helens, England 07/26/2025 07:55

July 26: Problems at Virgin Media

Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (7%)

    E-mail (7%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Newton-le-Willows, St. Helens, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Warrington, Liverpool, Bury, Prescot, Bolton, Ormskirk, Widnes, St Helens, Newton-le-Willows, Runcorn, Salford and Westhoughton.

Loading map, please wait...
City Problem Type Report Time
United KingdomWigan Internet
United KingdomWarrington Phone
United KingdomWarrington Phone
United KingdomWarrington Wi-fi
United KingdomWarrington Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Newton-le-Willows, England

Latest outage, problems and issue reports in Newton-le-Willows and nearby locations:

  • CallyRaven Carol Rowles (@CallyRaven) reported from Westhoughton, England

    @virginmedia I seem to be the first one to report them, still saying intermittent problems in my area. Can't get to speak to anyone on phone, I rely on the Internet.

  • CallyRaven Carol Rowles (@CallyRaven) reported from Westhoughton, England

    @virginmedia And our Internet is down again this morning! So because its intermittent we don't get compensation, tried to call, can't get through (have to do it on mobile, our 'landline' is now internet reliant!)

  • CallyRaven Carol Rowles (@CallyRaven) reported from Westhoughton, England

    @virginmedia 3 times in 3 weeks we are without internet! We are paying for a service we are not able to use! Are we going to be compensated for this?

  • barrys59 Barry Slater (@barrys59) reported from Barton upon Irwell, England

    @virginmedia still no service M27. 4th hour! Rubbish!

  • LindzDDub Lindz Devine (@LindzDDub) reported from Wigan, England

    @virginmedia I have to say your Internet connection is ridiculous... for months on end, it's been shocking. I'm sick and tired of resetting my hub, I shouldn't be having this issue. Never had so much issue for the years I've had you and now, the past 6 months, I'm paying monies…

  • Samuel_J_Mc Sam (@Samuel_J_Mc) reported from Timperley, England

    @virginmedia customer service is so ****. They just transfer you round to different departments

  • EmsydilemsyL Emma Latham (@EmsydilemsyL) reported from Liverpool, England

    @virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing

  • EmmaZhaan64 Emma (@EmmaZhaan64) reported from Roby, England

    @virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.

  • EmmaZhaan64 Emma (@EmmaZhaan64) reported from Roby, England

    @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

  • hall291 Pauline Hall (@hall291) reported from Halton, England

    @virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless

  • elisabethhilto4 Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England

    @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

  • elisabethhilto4 Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England

    @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

  • HollowayAlec Alec Holloway (@HollowayAlec) reported from Stretford, England

    @virginmedia is unbelievable that our Internet is so poor, trying to contact someone via phone on numerous occasions waiting for over 45 minutes to speak with someone. Still haven't been able to get through to anyone.

  • LindzDDub Lindz Devine (@LindzDDub) reported from Wigan, England

    @virginmedia @virginhelp I've never had this much issue as I have had today. I'm plugged in on ethernet, I've reset my hub, and checked my area and there is no issue at all. My WiFi is working from my hub but yet its booting me out of Destiny 2 and not just that but the chat parties on PS5 itself

  • timmycooke Tim Cooke 🇺🇦 (@timmycooke) reported from Wigan, England

    @virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!

  • jmcloughlin Jamie McLoughlin (@jmcloughlin) reported from Liverpool, England

    Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.

  • Duddydudson Kevin Dudson (@Duddydudson) reported from Wigan, England

    @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

  • BLTwitchy Berni Turner 🖤🌹 (@BLTwitchy) reported from Liverpool, England

    @virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled

  • TheWiganParky Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England

    @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

  • TheWiganParky Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England

    @virginmedia If my bill went down with my speed, I wouldn't mind.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • StephenHampson Stephen Hampson (@StephenHampson) reported

    @englandcricket @IGcom Having to watch these clips here because @virginmedia provide such a shocking service to its customers. Not been able to watch anything since Wednesday. Bravo

  • RedCyanPhotos Nat Lockwood (@RedCyanPhotos) reported

    @virginmedia Can’t log into the Sky Sports app with Virgin Media- sends you a link that does nothing repeatedly! TV service down not missed any F1 in 30 years. I finally get it to work (tv not all) & it’s so pixelated you can’t see anything! The ***** tricks you’ve pulled on me

  • DHammy1971 DHammy1971 (@DHammy1971) reported

    @BedsGooner @virginmedia @O2 Feel your pain. Yesterday both my O2 and Virginmedia accounts were hacked. O2 were terrible and could have avoided lots of it from my first call, but almost ignored me then it got really bad, as people had access to my account.

  • BedsGooner Steve Wright (@BedsGooner) reported

    @virginmedia @O2 why is it so hard to link my O2 acc to my Virginmedia acc? Get to the "we've sent the code" page but no code has arrived. About 90 mins now even resend not sending code. Just want to ccess my O2 acc. O2 customer services were useless...

  • ELPigeon45698 Jay (@ELPigeon45698) reported

    @virginmedia I’m using the sky sports app but logging in via the virgin media sign in. I’ve tried it on my IPhone 16 and my IPad but still comes up with the above message.

  • 2020Loved 2020 SANTA LOVED BY ALL (@2020Loved) reported

    @virginmedia What is wrong with virgin media told there is an outage no staff on phone know how to help us no access to our account or emails in over a week rely on emails for medical apopointments,vigin shop told us virgin media customers will have no emails from october.

  • Andy193861 Andrew Parks (@Andy193861) reported

    @virginmedia had virgin media for 3 weeks and im getting a download speed of 2.1 mbps. Absolutely atrocious. Tried phoning and its virtually impossible to speak with someone. Hopefully when I stop paying they will call me and this shitshow can go. Awful experience.

  • moo2n bella4001 (@moo2n) reported

    @Jsentia1 @virginmedia Virgin media are crooks the worst company I ever used . They are rip off . It keeps going on the blink and once they have you as customer they after care service is terrible . I have no service for over a week . They are very rude on the telephone without any manners

  • moo2n bella4001 (@moo2n) reported

    @virginmedia Don’t use virgin media . They are bad Their service are terrible I have no service for over a week and when you phone them you speak to a robot and stupid options and after 1 h waiting they put you through a useless abusive human that all it does is insult and obnoxious

  • AGreen41967249 AGBH💚💜 (@AGreen41967249) reported

    @virginmedia Hi, the brown plastic virgin media box on the outside of my house has broken in the recent storms and the wires are exposed. The help chatbot doesn't understand and no answer on WhatsApp, how do I arrange for someone to come and fix it?