Virgin Media Outage Report in Upholland, Lancashire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Upholland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Upholland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Upholland, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Billinge Chapel End, Skelmersdale, Bolton, St Helens, Warrington, Chorley, Prescot, Southport, Leyland and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Skelmersdale |
Total Blackout | |
| Skelmersdale |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Upholland, England
Latest outage, problems and issue reports in Upholland and nearby locations:
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@KairenK @virginmedia @virginbroadband I've been lucky 10 months working from home yet to go down
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boltonbwfc
(@Bolt100Wands) reported
from
Bolton, England
@virginmedia an absolute disgrace all night the pixelating of every channel on our boxes plus all Bolton the same! Service Status saying nothing wrong! Sort it Virgin! We pay for a service!
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Angela Waterhouse
(@AngWaterhouse) reported
from
Euxton, England
@virginmedia I can’t get through by phone-landline or mobile. Are all your phone lines down? #virginmediadown
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Matt Attwood
(@mattwood1702) reported
from
Liverpool, England
@virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡
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Matt Allen 🔶
(@mallen_87) reported
from
Horwich, England
@virginmedia I would like to cancel my services with you. When I go online to do this I’m directed to call in. When I call in the IVR directs me online. Can you help?
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Pamela Lavell
(@PammyVegas21) reported
from
Warrington, England
@virginmedia I was going to go to a better provider but was assured that the price was guaranteed until May 2021. You have broken the terms of the contract AGAIN. How many mature citizens who aren’t as computer savvy get ripped off by you? How is this being allowed to happen? Shame on you
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Jo Mclaughlin
(@josie_allan) reported
from
Horwich, England
I’m not sure how we could overcome WIFI access but surely there is a way that friendly bods @SkyUK @virginmedia could support to stop children missing out on remote teaching - digital poverty sucks
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emma2511
(@emmawinstanley1) reported
from
Aspull, England
@virginmedia finding it very difficult to get through to someone to discuss technical support please help
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Neal Fletcher
(@NealJFletcher) reported
from
Liverpool, England
@virginmedia No, the picture still looks like I’m watching TV on a cheese grater. Looking at a few threads on your forum this isn’t a new issue either, customers have been experiencing this for well over a year. How’s about I stop paying for the TV part of the package until it’s sorted??
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Mackie 🇪🇺🌹☘️🇸🇱
(@Shinpad11) reported
from
Wigan, England
@virginmedia yet another day blighted with intermittent connection. What on earth is happening with your broadband service? Woeful. #Wigan
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Joe
(@JoeHolmes1994) reported
from
Leigh, England
@virginmedia I need to cancel a engineer appointment for Wednesday. I’ve already been on the phone 40 minutes and I’m not waiting any longer especially after being told ‘we’ll prioritise you’. Please cancel it otherwise it’s a pointless trip for your engineer
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Rebecca Wilson 🌈
(@wilsonbecks1) reported
from
Bolton, England
I would be grateful if someone from customer services at @virginmedia could contact me regarding the lack of service received since moving over to @virginmedia
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boltonbwfc
(@Bolt100Wands) reported
from
Bolton, England
Once again @virginmedia tried to ring you but your customer care is shocking. I know of over 100 people plus in the Bolton area with continuing pixelating on ur TV Service which means you cannot watch TV! This needs sorting ASAP! Shocking service and unacceptable with what I pay!
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John McKerrell
(@mcknut) reported
from
Liverpool, England
@SayBeano @virginmedia Just cancel and switch. Been very happy with @VodafoneUK gigafast for a few months
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Georgia O'Hara
(@GeorgiaOHarax) reported
from
Wigan, England
@virginmedia I can’t do my job without them fixing something yet I’ve called everyday to be spoken to like **** and being put on hold for over 2 hours each time
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Geoff Johnson
(@GeoffJonners) reported
from
Bolton, England
Any chance you can sort this picture issue out @virginmedia
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Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia TV/Broadband issues again! WN2
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Neal Fletcher
(@NealJFletcher) reported
from
Liverpool, England
@virginmedia Nope, no outages. It’s been the same for days now. As I say, it seems a common issue with your customers and has been for well over a year
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
Do you have an issue in the Liverpool area. Service status saying no issues. But no internet@rebooted hub 3 times still no joy. Tried calling 151 and 150 and get an engaged tone @virginmedia
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Scents & Trendz
(@Matt1740) reported
from
Liverpool, England
@virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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andrew worthington
(@DrewyTheGreat1) reported
@virginmedia My mum works hard long hours and never stops and these companies don’t care if there family’s get sick they care o bet they were outside joined the bandwagon on clapping but when they need help I mean look at this chain of event all she did is order two new phones
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Alex Cody-Robertson
(@helmetsgirl1) reported
@VirginMediaIE 3 and Virgin Media down since 10 am. Popped into the store and they confirmed this. Just wondering when......
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Kelly
(@Sugarbeans666) reported
All I want is to cancel my virgin media account because I’ve moved out 😭 let me cancel pleeeease
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claire
(@smackwizards) reported
@virginmedia lmao, so now actual ‘login’ is not a function you support. Why does nothing work on an app thats fully up to date & been reinstalled several times? Do yous just take note of when decent games are on and then freeze your service accordingly or...?
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Lisa 😺🛍⚽️💃💅✌🥦🥕🌽
(@LisaYidetteWHL) reported
from
Hemel Hempstead, England
@virginhelp as much help as @virginmedia ABSOLUTE DISGRACE 5 days trying to speak to someone, and no replies to the link you told me to contact you on! I can't even bloody get disconnected coz I can't get through!!!! AVOID AVOID AVOID ANYONE THINKING OF LEAVING SKY ETC !!!!!
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Fliouxsie and the Manshees
(@Col_FB) reported
@virginmedia This is the number. They had access to my Mac. They knew I had issues with broadband. Probably checking your Twitter. How did the have my phone no???
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Helen
(@helenlouise2702) reported
@virginmedia I spoke to online chat at 11am and they said technical support will respond to me. I am still waiting. The internet has been intermittent for the last couple of weeks but the last 2 days it has been off more than on. I am an NHS key worker and am currently working from home
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monique cole
(@pinkestmo) reported
@virginmedia Yes there have been known issues for 2 days
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Jase Whelan
(@WiJayWhelan) reported
@virginmedia Still had zero reply or contact!!! Disgusting here is my complaint number, COM104311407 I will not go away! I want my money back and this mess resolving ASAP .. Please do it ignore me @virginmedia
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💎Luke Slade💎VeXx_Fierce FA
(@LukeSlade17) reported
@virginmedia i can only get just short of 12 download. Any recommendations to help up the speeds?