Virgin Media Outage Report in Upholland, Lancashire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Upholland, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Upholland and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Upholland, Lancashire, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Southport, Leyland, Bolton, Wigan, St Helens, Aintree Village, Prescot, Ormskirk, Widnes, Newton-le-Willows and Westhoughton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi | |
| Warrington |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Upholland, England
Latest outage, problems and issue reports in Upholland and nearby locations:
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⚽️Lethal Brizzle⚽️
(@DavidLaney) reported
from
Bolton, England
Hey @virginmedia On the phone to your customer service for 80 minutes in total now and counting. Been put on hold for 30 minutes of that. Losing will to live! Pound to a penny you lot cut me off in a minute......
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
@virginmedia Yes, but each deadline came and went with no resolution and the notification by text didn't happen Anyway, there's no point in this conversation any more as there's nothing you can do except make the company look bad with each answer I give
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@virginmedia are your call centre staff ***************? Ones just been an idiot to me sounded like he couldn't be arsed while ones just sent me down a line that rings out constantly for 20 minutes. Both asked me different security questions and one flat out refused
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia Well I was meant to be getting a phone back at 1 to speak to the manager, because of how one of your customer service spoke to me earlier on but no phone call
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@ThirdUncle2 @virginmedia Exactly the same happened to me just, even had one of the call centre staff say I would've get a dead line when I told her I definitely will. She still transferred me down a dead line. Got told that changing provider isn't a good enough excuse to leave. Its my choice! 😡
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Need to cancel my @virginmedia contract as the price is going up but the only way to cancel is by phone, with up to an hour queue time. Brilliant.
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NicoleMichelleBaker
(@Nicole_Baker) reported
from
Whittle-le-Woods, England
@virginmedia Then was told a booster would be delivered that never arrived. So when I called back it hadn't actually been ordered. I finally received it yesterday but am still waiting for a call back following a complaint I made and the charges I am not willing to pay for the booster.
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BBird
(@bizzarebird) reported
from
Bolton, England
@virginmedia No i can't see it, scan says no issues as the issue is only with WiFi. It's down again its insane. Doing full reset to factory setting see if that helps. But no link to report fault on my account
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Joe
(@JoeHolmes1994) reported
from
Bolton, England
@virginmedia are a bag of ******* shite. Mis-sold me broadband and then then told me I was lying ahaha. It’s on recording ***, go **** yourselves you bunch of *********
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
So, apparently been without all @virginmedia service ahain today, without warning, when Hubbs was supposed to be working from home. No projected resolution until 10pm; WTF am I paying for? Seriously?? 🤬🤬🤬
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@ThirdUncle2 @virginmedia That's mental, the options for the departments don't make sense either. To change your package, moving home or thinking of leaving us press 4.I press 4,how can I help you, thinking of leaving you, we can't do that here we will have to transfer you to another department.**** off
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia I’ve just told told by one some in your team that, there trying to educate me and that I’m rude. After I asked to speak to there manager because they wasn’t getting the reason of my call today
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Harold Farnworth
(@FarnworthHarold) reported
from
Hindley, England
@virginmedia what a waste of time promised refund for 3 days no internet or tv .no refund then put bill up customer service a joke over 1 hour to get through
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knitswithbeer🐝🏳️🌈Stay Home
(@Knitswithbeer) reported
from
Euxton, England
@virginmedia We've logged a complaint There was an outage planned for all day Tuesday due to issues in our area. The outage lasted THREE days Piss poor service and no contact to warn us about the extension Am monitoring now as lost trust and confidence You may lose a longstanding customer
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SharmaUC
(@Anupdesh_UC) reported
from
Liverpool, England
@virginmedia is there are service interruptions in L11? I’m not able to get access to the internet..
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Tony Carroll
(@tonycarroll14) reported
from
Liverpool, England
@virginmedia Hi guys, was wondering if you could please help my Virgin isn't working!
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Nick Poynton
(@reg14reg) reported
from
Bolton, England
Hi at @virginmedia do you have a contact email address for complaints. Your internet service over the past month has been absolutely awful! Pay for 350mb broadband and currently at the moment having it drop maybe 10-15 times a day and lose all connections.
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Unbearable for the foreseeable 🏆
(@AntSweeney) reported
from
Warrington, England
@ThirdUncle2 @virginmedia I probably would have given them the benefit of the doubt and stayed on when moving house but they can **** off. Hope you have better luck next time 👍
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BBird
(@bizzarebird) reported
from
Bolton, England
@virginmedia what's the best way to report a fault without having to go to offshore fault peeps and go through off the turn off switch on again? My WiFi is horrific, and only affects WiFi intermittent service and it disables. Done all the usuals it's knackered WiFi on router.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Hey @virginmedia , can we arrange you to call people back rather than sitting in a queue listening to terrible music and running up mobile bill costs?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SallySunshine
(@KhaleesiKat) reported
@virginmedia Can this type of service box be replaced? Updated if I joined your services?
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Kirsty Hallett
(@KirstyHallett82) reported
@virginmedia can u please tell me why I’m paying for internet from u that works only when it wants to?Called 3 times to be told that u can see there has bn problems but as there is no issue at that precise moment there’s nothing u can do. And over £300 to cancel my contract.
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Maria
(@mbryceland) reported
@virginmedia Yes I’m referring to the speed and I think there are 2 issues - one with connectivity when the network is just down completely and the other is that when it works it is so slow it’s good for web browsing but not MS Teams calls or the like.
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Font
(@fonny1307) reported
@virginmedia That doesn't actually sort the problem for those working from home does it
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Wayne Dodwell
(@allsportaxi) reported
@virginmedia @virginmedia on your portal customers can register to be be kept updated on outages, which I have done (& previously). But no updates provided ?! What is the point of offering this service to your customers if not used. Is it just for hollow show for ofcom ?
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Aidan Corrigan
(@aidanc80) reported
@virginmedia hi guys, seems the TV is down in my area pa14, WiFi seems to be okay.
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Holly
(@PyxiePants) reported
@virginmedia ...as you discovered it was a network issue. So, so far, 4 instances where customer services have booked an engineer because it's obviously a fault my end and 4 times it's turned out to be issues your end.
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Kirsty Hallett
(@KirstyHallett82) reported
@virginmedia I’ve not bn given anything. I was told there is nothing u can do even tho I was told on the phone last night that u can see there has bn issues. My wifi has bn like this for the past 6 mths. Just works when it wants to.
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Helen Ganter
(@Ganterh) reported
@virginmedia Yes I am aware some stupid idiot drive into the box and damaged it severely so a big job to fix but it's the information we are lacking as to exactly when we are likely to have it fixed. The status now states 16.00 for it to go down against 21.55 ??
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Duncan Colledge
(@djcolledge) reported
@virginmedia Hi - it’s in modem mode so cannot really run any diagnostics. Turns out the light would suggest there is a local outage but your site isn’t up to date.