Virgin Media Outage Report in Roby, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Roby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Roby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Roby, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Upton, Liverpool, St Helens, Warrington, Skelmersdale, Birkenhead, Wigan, Runcorn and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Upton |
TV | |
| Liverpool |
Internet | |
| St Helens |
Internet | |
| Upton |
Phone | |
| Liverpool |
Internet | |
| Warrington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Roby, England
Latest outage, problems and issue reports in Roby and nearby locations:
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lloyd #utft
(@111O1O1O11O) reported
from
Wallasey, England
@virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.
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Tim Cooke 🇺🇦
(@timmycooke) reported
from
Wigan, England
@virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia @joshyw0shy Its the whole of the Wirral by the sound of it, no statement from Virgin, just telling hundreds of customers to check for an outage, only have to look at their twitter to see how many of us have been told the same thing
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?
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lloyd #utft
(@111O1O1O11O) reported
from
Wallasey, England
No service in CH44 for 2 days last week, back on for 2, then off again today. No text updates but service status says a fix by 20.00. Won't happen though will it? @virginmedia
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Kevin Dudson
(@Duddydudson) reported
from
Wigan, England
@NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?
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Cambo
(@cambo691) reported
from
Birkenhead, England
@les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate
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Berni Turner 🖤🌹
(@BLTwitchy) reported
from
Liverpool, England
@virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@MarkKav15119614 @virginmedia Well my bills ain't getting paid today so will get charges, anything i try to do on apps / chrome not working, twitter on and off
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Andy McGill
(@andrewjmcgill) reported
from
St Helens, England
@virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia Thats just an update to say they are dealing with the issue, people want to know what the issue was and why it is taking so long to repair, there is a continuous extension to repair time and your customers at least deserve detailed information
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia Yes got the update thanks but not helpful receiving a text to say issue resolved, service has been off for 14 hours now, any background to reason why? Its a massive area to be out with no explanation
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Laser Lux, Wigan.
(@TheWiganParky) reported
from
Haydock, England
@virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.
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Jamie McLoughlin
(@jmcloughlin) reported
from
Liverpool, England
Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.
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Jemima
(@JemimaCamhs) reported
from
Garston, England
@virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱
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Laser Lux, Wigan.
(@TheWiganParky) reported
from
Haydock, England
@virginmedia If my bill went down with my speed, I wouldn't mind.
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Elaine Brown
(@laineypb2109) reported
from
Birkenhead, England
@virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew
(@minstrel69) reported
@virginmedia Yes my service is now back to normal. Awaiting a phone call from you after my package changed for some reason
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Lucius Werthers 🔸️
(@hypnotic) reported
@virginmedia I am out of contract. I've had your team repeatedly try to phone me in response to a written complaint about the fact you keep trying to phone me. It's comically appalling. Like, how stupid are your staff?
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StevieG
(@hypnotica26) reported
@virginmedia Hi can anyone tell me how to access online chat support from Virgin? I have never known a less helpful site than Virgin for not allowing access to what people need.
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Jody Medland
(@jodymedland) reported
@virginmedia I mean, as it stands right now, our TV box is broken, so we haven't been able to watch any TV channels through Virgin for days. Yet even when I contact the faults team, having a broken box isn't an option. So how the hell am I supposed to get it replaced?
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Shitehawk (GU11) and still European
(@Whitlean) reported
@virginmedia Right, let me just explain again. The 0345 number has an automated response, no one is available. The chatbot isn't able to solve the issue. So the best you can suggest is I just keep trying and trying over again until someone picks up the phone? And all because you owe me money!
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P/T
(@Toms_PaulT) reported
@virginmedia No laptops on wired. Yes comes back on eventually. When gaming it seems to go slow then speeds up too. There’s something up. It’s not right at all.
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Mark
(@Mark_the_man_89) reported
@virginmedia my virgin broadband going up by £3.50 from £33 to £36.50! I'll be cancelling so go **** yourselves. So we can cancel free of charge too. ******* expensive as it is! Right only 2.6% which would. That would be 85p more than £33. Yours is more than 10% increase!!
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LFC_Dirk
(@LFC_Dirk_YNWA) reported
@McGeezer87 @virginmedia I renewed mine last month. Pretty much the same situation as yourself. When they wouldn’t match my existing price I asked to be put through to the retentions team to cancel. Once I got through with in a couple of minutes the guy gave me a better deal than I original had.
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Jody Medland
(@jodymedland) reported
@virginmedia Well I was told on Twitter to send them a screenshot, so that's the only reason I did that. Now your phone line just outright says "we're too busy," and cuts off. I mean, come on, what do I do here? I'm paying for a service that isn't working, and with zero support to fix it!
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Psychology Charlotte
(@Charlotte_Psych) reported
@virginmedia Can I get an explanation as to why I'm only now being told it's going to take 6-8 weeks to install wifi at my house? I signed up a month ago and have twice had the installation delayed. Just waited an hour on hold to talk to someone only for them to hang up on me.