Virgin Media Outage Report in Roby, Knowsley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Roby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Roby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 31: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Roby, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Warrington, St Helens, Widnes, Runcorn, Greasby, Upton, Wallasey, Birkenhead, Prenton, Ellesmere Port, Skelmersdale and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Wigan |
Phone | |
| Warrington |
Wi-fi | |
| Warrington |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Roby, England
Latest outage, problems and issue reports in Roby and nearby locations:
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Woggy
(@Allenwalkden) reported
from
St Helens, England
Internet @virginmedia is down in WA10 and your device status page is giving a 404
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
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Whittle
(@Stixx1979) reported
from
Birkenhead, England
@realalanwiggins @virginmedia Pointless reporting anything even if you can get hold of anyone. Has to be the worst customer service about.
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owen southworth
(@obpls1995) reported
from
Wigan, England
@virginmedia Yes I'm still experiencing issues. Iv paid for somthing that I still havnt got.
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owen southworth
(@obpls1995) reported
from
Wigan, England
@virginmedia I do have a problem paying. I'm currently paying for a service where the Internet isn't working half then time. 5 times in the past month we have had no signal. You promise items with your packed Currently received 1/3 and had to complain about that over the phone.
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
The customer service offered by @virginmedia has now reached such comically useless levels that they're now making it next to impossible for me to pay them for their services!
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Whittle
(@Stixx1979) reported
from
Liverpool, England
@virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Why have a Twitter presence when you can never answer account specific queries? It's a ridiculous set up.
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Liam 🥊🎙
(@LJBret11) reported
from
Seaforth, England
@virginmedia has got the worst customer service of any network. Raised a complaint back in January regarding a misold package,still waiting for an outcome. The notes say they have tried contacting me...no they havnt, not missed calls, voicemails or emails. Absolute liars.
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
@Deanzey @virginmedia But it never… I used mobile 5G 😜
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Well I've just had a "sort of" resolution but still not really acceptable. I gave 30 days notice to cancel my services as want to get Sky. Sky and Openreach are coming tomorrow to fit phoneline & services. I have booked a day off work for this. If there is still (cont) >>
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Susan Rigby
(@terrificsue) reported
from
Wigan, England
@terrificsue everyone out there be careful when receiving telephone calls and if they say they are from Virgin Media please check and check. I have been scammed today out of a lot of money . I am the one who thought would never be scammed but I was. Oohh .
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Mancunian 👉🏼 Merseyside
(@justmekieee) reported
from
Wallasey, England
THREE months I waited for @virginmedia to come out and install my new broadband around 16 rescheduled appointments, 2 no show engineers, 1 who 'nipped to his van' and then never came back, each time it'll be installed next time we assure you, all this time they are still adding..
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Chris molyneux
(@MOL_FSG) reported
from
Warrington, England
@virginmedia Never any perks for exisiting customers 🙄
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Chris Greenhalgh
(@Ceasar_1990) reported
from
Liverpool, England
Virgin media internet is the worst 😤
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Mancunian 👉🏼 Merseyside
(@justmekieee) reported
from
Wallasey, England
@virginmedia I have yes, nothing appears. It states in your terms and conditions that payment will be made promptly, 30 days after the 1st missed appointment, it was 75 for you to fix, and now 85 since we started. If you terminate my services because of this, you pay me via cheque, correct?
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Mancunian 👉🏼 Merseyside
(@justmekieee) reported
from
Wallasey, England
@virginmedia Hi Virgin, I have called and asked for this to be escalated to a manager 3 times (you don't have a complaint's team apparently), over the past past 10 days.. over the telephone this was done, but no-one calls me 😞 and when I ring back noone has a clue what's going on..
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Chris molyneux
(@MOL_FSG) reported
from
Warrington, England
@skytv fancy making me a deal @virginmedia arent interested in keeping me as a customer 🤔
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owen southworth
(@obpls1995) reported
from
Wigan, England
@virginmedia question for you. If I enter a contract with you where you promise X service +items and I promise to pay X amount. If I don't pay X amount am I breaking the contract?
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia They will disconnect my services but it might take 24 hrs..as I say if Openreach come and find I have a working phone line then them and Sky will cancel ny ibstallation! Please can my phone but turned off as of midnight or at least mych earlier than 24hrs?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ᴴ²⁸ | STREAM THEREFORE I AM
(@harrysmeaning) reported
@virginmedia my wifi has gone down at 7:36 am and i need to do work. this happens all the time.
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kevin/ DJ KEVSTAR
(@kevinliard335) reported
@virginmedia @sainsburys Due to covid restrictions should be your motto not been able to get through to you for months 32 mins on hold and You cut me off dont give us we stand together crap you extort as much money together you mean
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Alan Turkington
(@thisisAlanTurk) reported
Any other Clapham/South London Virgin Media folk woken up to find their internet is down?
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Darren Craythorne
(@Darrennov68) reported
@virginmedia down again!! Such a poor service
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Gillian
(@gbrux) reported
@virginmedia The only issue was that the account was activated when it shouldn’t have been. Your processes are rubbish, call centre staff just reading from a script and not listening. The only decent service was from the engineer who finally got us on line yesterday.
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Sal
(@Bastien_Lepage) reported
@virginmedia I need to reschedule my broadband installation, but the reschedule link on the website is not working and I won't be in the area to receive the card the technician will leave explaining how to reschedule. How can I reschedule?
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DJ Taj - Kudos Music
(@Taj_Kudos) reported
@virginmedia PLEASE CONTACT ME ASAP!! My internet keeps dropping very frequently. Im supposed to be working from home but can’t do so without my internet running. Been trying to contact customer services but it’s been impossible to get hold of them.
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VCLX1
(@Bong135265849) reported
@virginmedia hey virgin no internet can’t access the service status page says broken can you help check it? Bl26ew
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Dr Jones
(@itoigawajones) reported
@virginmedia @sainsburys Hey @virginmedia how do I make a complaint about your company? I called up to ask but the person I spoke to just kept telling me there was nothing he could do.
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TMW
(@TMW_1987420) reported
@virginmedia 2 main issues causing recording / Series links not working. It's happened with RAW on Monday's, NXT on Wednesday's & Smack Down on Friday's. At least one of every show has been effected & I'm not the only one either as seen a few people mention it.