Virgin Media

Virgin Media Outage Report in Roby, Knowsley, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Roby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Roby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Roby, Knowsley, England 08/09/2025 23:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (54%)

    Internet (54%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. E-mail (7%)

    E-mail (7%)

  5. TV (6%)

    TV (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Roby, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Wigan, Runcorn, St Helens, Aintree Village, Prenton, Wallasey, Prescot, Ellesmere Port, Ormskirk, Widnes, Greasby, Newton-le-Willows and Birkenhead.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Total Blackout
United KingdomLiverpool Total Blackout
United KingdomWarrington Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Roby, England

Latest outage, problems and issue reports in Roby and nearby locations:

  • lfc_shirts hazzalad (@lfc_shirts) reported from Seaforth, England

    @virginmedia any help?

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Yes I did! Look at the last screen shot, that page was down as well with an error message. Useless copy and paste replys. Not helpful atall

  • TimmyJ1972 Tim Jackson (@TimmyJ1972) reported from Garston, England

    @Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?

  • ylilxanoi 🥔 A bean has no name 🥔 (@ylilxanoi) reported from Wigan, England

    @virginmedia Yeah.. apparently its down in WN1 but nobody is telling me what's wrong or how long it will take. I need Internet to work.

  • TimmyJ1972 Tim Jackson (@TimmyJ1972) reported from Liverpool, England

    @virginmedia I haven’t seen the credit applied yet, that’s the issue. This will be the 4th time that I’ve been told it’s been corrected and to wait around 24 hours but so far this has never worked

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!

  • colette2511 Colette Ellison (@colette2511) reported from Warrington, England

    @virginmedia No not going through it it’s too long and I don’t have time. Just wanted to everyone know that vm is a bad company and are robbing gets. Trading standards have been told and I’m 💯 % sure that there’s thousands of people doing the same

  • TimmyJ1972 Tim Jackson (@TimmyJ1972) reported from Liverpool, England

    @virginmedia Yes I’ve been told this before… yet it never happened when my bill was generated. Let’s see eh..

  • Crosby71 Lee (@Crosby71) reported from Seaforth, England

    @_Ludachris @virginmedia Not any more, got **** of them ages ago

  • ChrisWAzure Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty

  • MarkLangshaw Mark Langshaw (@MarkLangshaw) reported from Liverpool, England

    @virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.

  • ChrisWAzure Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia The guy was the most arrogant person I've ever spoke to in CS, retentions is meant to be the end of the line, if it was my service and not my wife's 93 year old nan i'd have cancelled the contract. I asked to speak to a manager and was told "managers don't speak to customers"....

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia Telling me an engineer will come next week now, not good enough. Waited in all morning for one that never came and still no service.

  • GlynnParry1974 Glynn Parry (@GlynnParry1974) reported from Liverpool, England

    @virginmedia @YODELhell @AndyJ78 Worst delivery company going!!! Why don’t the companies that use them do a bit of research? GREED!!!!

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Can you cancel my contract?

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Done it again, 3 outages in 3 days. Very poor

  • ChrisWAzure Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia ..i don't know what manager in any way of life won't speak to a customer! I called back and spoke to another member of the team, who has logged it as a complaint, a manager is calling me today and he is looking what he can do for a 93 year old. Being forced to pay £105 a month...

  • MarkLangshaw Mark Langshaw (@MarkLangshaw) reported from Liverpool, England

    @virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!

  • ylilxanoi 🥔 A bean has no name 🥔 (@ylilxanoi) reported from Wigan, England

    @Virgin @virginmedia I've had no Internet now for 14 days and my bill is due in 2 days. This is disgusting service, your call centre staff are useless, your engineers are useless, this is appalling for £52 a month. Sort the problem out now.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Carahaych_ Karma🖤 (@Carahaych_) reported

    @virginmedia how long with the internet be down for in the WS3 area?

  • Donna4Rainhill Cllr Donna Greaves (@Donna4Rainhill) reported

    @virginmedia You've flatly refused to take a report of a fault for an elderly customer who's landline is faulty when somebody else has tried to report it for them you have said "computer says no" Your CSR confirmed "you do not have a dept that deals with vulnerable customers" WOW JUST WOW!

  • SamoEdits Samo Chandler (@SamoEdits) reported

    @geraintthomas @TalkTalk Get Virgin Media fibre. Yes they're more expensive, and don't have great customer service themselves and won't give good deals to keep your business after your contract is up. But I've rarely ever had disconnection problems, the odd area-wide issue. But mostly always reliable.

  • Litadoolan Lita Doolan (@Litadoolan) reported

    @virginmedia Yes still an issue. @richardbranson please advise. #virgin #email #volt

  • SynchroJack88 ✨SynchroJack88 - TL47✨ (@SynchroJack88) reported

    @virginmedia I’m no novice and have worked in technology for over 14 years. I know how to reboot a router etc and it doesn’t solve the issue! Funny how the service deteriorated after the cooling off period ends

  • UBSixT Mia Culpa (@UBSixT) reported

    Further to previous @virginmedia tweet..just got a call back from Glasgow..they had a power outage so call was ended,Lady confirmed 150 call if I press option disconnection will go through to a UK call centre but it can be any of six or can be outsourced no numbers kniown. FARCE!

  • rickiwellman Ricki Wellman (@rickiwellman) reported

    @virginmedia really need to sort out your business broadband services, have had NO internet all morning and have been told a fix will be done around 5/6pm, how am I meant to run a business 🤬

  • peterwells79 Peter Wells (@peterwells79) reported

    @MelHorrocks19 @virginmedia Have you got a good data package in you phone contract? I use my iPhone as a Wi-Fi hot spot when my broadband goes down at work (not Virgin)

  • Donna4Rainhill Cllr Donna Greaves (@Donna4Rainhill) reported

    @virginmedia Furthermore a complaint was made from one virgin customer about the lack of support asking you to test the line for a fault and you incredulously sent a copy of that complaint to... the customer account that you are unable to act upon or test, that is just utter madness Virgin

  • prprivate Peter Rossi (@prprivate) reported

    @virginmedia Virgin Media do - I don’t want you to call me from “Twitter” you have my complaint ID, please get someone to review it who has the capacity to resolve it and get them to call me