Virgin Media Outage Report in Roby, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Roby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Roby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Roby, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Prescot, Birkenhead, Widnes, Wigan, St Helens, Ellesmere Port, Prenton, Wallasey, Runcorn, Upton and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Warrington |
Internet | |
| Warrington |
Total Blackout | |
| Liverpool |
||
| Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Roby, England
Latest outage, problems and issue reports in Roby and nearby locations:
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia I will certainly do this sorry but absolutely shocking customer service strongly thinking about moving now
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia As usual #virginmedia customer care left wanting as I suspected. No follow up, you really are a total disgrace #poorservice #moneyfornothing
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Lucy87
(@Lucy8720) reported
from
Birkenhead, England
@virginmedia Look. Same again, Joke of a company. Wish id NEVER gone with Virgin. Sorry kids, cant watch the rest of the film on family night because our internet is ****.
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michelle orrelljones
(@Classychick65) reported
from
Birkenhead, England
@virginmedia Been disconnected by yourselves without requesting to cancel my service. No call back as promised, spent an hour on phone earlier to be told might be 72 hours until anything can be done after 20 years of loyalty I think I merit more than this shoddy treatment
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PV
(@pven91) reported
from
Liverpool, England
@virginmedia really unhappy with the service, got a new box yesterday and the start up checklist won’t load... called your helpline and they didn’t help us over the phone. Sending an engineer next weekend so we have a week without tv. Please help.
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
Absolutely shocking ‘customer service’ if that’s what you can call it from @virginmedia I would not recommend them whatsoever and will not be to any of my friends and family, thanks for nothing 😡
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia Sorted now but 1/2 hr wait is unacceptable you should be informing customers of waiting times and/or offering callback service. #Amazon and #eBay do this really well.
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Grolshy
(@JonGre69) reported
from
St Helens, England
@virginmedia WiFi off again phone up and I get asked to call again at a more convienient time because you are busy. Do you know why you’re busy it’s because I expect you have thousands of others irate customers calling you because your service is SHITE! 😡
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia How do I cancel my Virgin please I don’t need this rubbish contacting people being told it’s sorted nothing being done then contacting people. I’m the victim someone stole from you and put it on my bill and you don’t care hate Virgin terrible service
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia You can start by reimbursing my Mother for one, it’s disgusting this type of thing goes on. How dare you say my dead Father ordered Sky cinema, something he would never have done in the first instance. You really do need to get your customer care in order
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia Not yet it hasn’t but a complaint will certainly be raised. I am on my way out, so sorry no..
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
Really frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call
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Sonia
(@soniaagnew1) reported
from
Liverpool, England
Upgraded my @virginmedia WiFi package a few weeks ago on advice from call centre - still absolute rubbish signal even at 7am on a Sunday morning! #ivebeenconned
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia Like I said I registered for updates over the weekend and never got any.
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia No it’s not worth explaining things once again, I’ve spoke to customer service, I spoke to someone on here the other day and I’ve spoke to the resolutions team and have just been fobbed off by all 😡
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Linda
(@lindabeard51) reported
from
Wigan, England
@virginmedia Unsolicited call from your team wanting me to upgrade phone and pay £6 a month for mobile service. I now pay £20 The £6 only if I purchased new phone Or£6 a month and change my number!!! Tantamount to black mail Why
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Dave Kelly
(@davekellydj) reported
from
Liverpool, England
@vaughanliam11 @virginmedia It kept losing connection when o did that. Beyond poor
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Libby Keane
(@libbyjaynekeane) reported
from
Liverpool, England
@EmmaBall5 @virginmedia Ohh Emma you’re in for a treat with these 😂😂 worst customer service ever
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Laura Sutcliffe
(@CindyLauraLou_x) reported
@virginmedia Thanks for your response! It’s not working at all, we think she may need a new box. We would like it sorting out ASAP please as she lives on her own and will be sat in silence. Can you advise?
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Rose🌹🏴
(@rosijones) reported
@virginmedia There is actually planned work going on and everything is off in the area. I'm on the phone now. Network issues picked up because when I called on the 9th April they realised the whole area had issues. Taken months.
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Webster
(@SJWebsterArt) reported
@virginmedia 13/04/2021, I spoke to three different colleagues on live chat as they kept transferring me back to your automated bot. Exchange and completion on the house were delayed, so I needed to push the start date back. I raised a complaint. Promised contact within 24 hours, nothing.
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Richard lee
(@Tricky13Lee) reported
@virginmedia I gave up I’m going to have to cancel I was given a price of £40 at 13.47 than at 14.25 the price was £50 no agent will do the same price again
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Ozzy
(@OzzyOzOzOz) reported
@mattyc1980 @virginmedia @skytv Imagine of you cancelled your payment, they would demand you acted instantly to sort their issue of non payment out while they take an absolute age to sort out your problem
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🇬🇧🇬🇧Matt Cartwright🇬🇧🇬🇧
(@mattyc1980) reported
@virginmedia Never had this issue with @skytv. I will be moving back !!
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Willie Runte
(@willieze) reported
So @virginmedia sends me a email saying in 20 days my contract will end and the price is going up by a lot. I call to cancel it and they say I have to give 30 days notice. The email came yesterday. #badcustomerservice
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kayla
(@mrshavron) reported
@virginmedia Over a year every time we phone up they just say to reboot the rooter and every time we do this we have the same issue we have told customer service over the phone we need a new router and soon as that’s mentioned we are told someone from that department will call us back
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Doughnut Doney
(@DoughnutDoney) reported
from
Benson, England
@virginmedia plz stop calling me asking if I want an upgrade. Been a loyal customer for over 15 yrs and its getting annoying now. Yes my phone is due for an upgrade but only when I want it. So plz when you say Im on the 'has been contacted list' stick with that 😞
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Beca
(@Beca_P_) reported
@virginmedia spent 9 hours trying to order a booster as My wifi won’t work in half of my house. I find it hard to believe that a multi national corporation is “out of stock” of a necessity item within your business. Was directed from person to person and no one could help me 😠