Virgin Media

Virgin Media Outage Report in Ellesmere Port, Cheshire West and Chester, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Ellesmere Port come from postal codes CH66 and CH65.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Ellesmere Port, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Ellesmere Port, Cheshire West and Chester, England 09/05/2025 16:15

September 05: Problems at Virgin Media

Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Widnes, Upton, Ellesmere Port, Prescot, Runcorn, Birkenhead, Prenton, Roby, Greasby and Wallasey.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomSt Helens TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Ellesmere Port, England

Latest outage, problems and issue reports in Ellesmere Port and nearby locations:

  • flux_blair Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia No a web page. Issue i had with my router is that it was overheating as a lot of traffic and 2x VPN's where being used. Also port forwarding for my printers and stuff. In short not fit for purpose. Put it in dumb mode and get your own router.

  • Gregster29 Greg O'Connell (@Gregster29) reported from Wallasey, England

    .@virginmedia not having the best customer services experience, and it's not due to Corona. 1st time around I was cut off. 2nd time, CSR couldn't get her system to work, but he colleagues was working, yet she wasn't allowed to transfer my call to them, so I'd need to call back.

  • Hortini Rick Houghton (@Hortini) reported from Liverpool, England

    I see @virginmedia have it sorted. You can only cancel or suspend your sports subscription if you call them. Reduced call centres meaning massive waits on the phone. But if you don’t pay they cut your internet and tv off at the time of most need. Let us do it online!!!!

  • Elle_Pee_x Danielle ❤ (@Elle_Pee_x) reported from Liverpool, England

    @SkyHelpTeam And you can tell me you’re not willing to “provide me with further assistance” but when I refuse to pay my bill and move over to @virginmedia I’ll be telling sky it was due to the SHITTY service I received on Twitter ...

  • Bridgey36 Bridgeman ⭐⭐⭐⭐⭐⭐ (@Bridgey36) reported from Eccleston, England

    Come on @virginmedia I am still waiting for you to cancel / freeze my sky sports subscription. This is three weeks since I first contacted you.

  • couldbecalmer Clare Harding (@couldbecalmer) reported from Chester, England

    @CybillLiberty @virginmedia This is appalling. Come on @virginmedia sort yourselves out and give this woman her wifi back. You ballsed up, you can fix it, no one needs this hassle right now.

  • snicky37 nicola mason 🕷 (@snicky37) reported from Birkenhead, England

    @virginmedia I have been trying for over 4 weeks to cancel my current package which we had as a special offer for the past year, i have received a bill which which is full price!, finally today my husband got through she was rude and hung up. HELP!!

  • flux_blair Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia Its been fine today, but yesterday was terrible. Im possibly rebuilding 15 work laptops soon so lets see how they get on with me after that 😉😜😜

  • babawalker Barry Walker (@babawalker) reported from Ellesmere Port, England

    @virginmedia Can you please respond to customer queries as well as promote your company.... #overchargingmeagain

  • JamesMUFCOhMy 𝐉𝐚𝐦𝐞𝐬 (74%)🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@JamesMUFCOhMy) reported from St Helens, England

    Whys virgin media being so bad today

  • Sandie42Hunter sandra hunter (@Sandie42Hunter) reported from Widnes, England

    @virginmedia you are getting slated on Facebook looks like you will lose lots of customers after this is over, in the chat you say ring after 1 hour of waiting you get cut off . Poor customer service, my plan has run out so it’s gone up in price I am on Furlough cost cutting .

  • mischaparry Mischa (@mischaparry) reported from Wallasey, England

    Marvellous Stuck in isolation & Virgin Media goes down. Broadband, tv, the lot 😩🔫

  • flux_blair Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia Ive got their router in cable modem mode, strapped onto my own router as their kit is shat. Still its very poor

  • flux_blair Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia Way i see it is if they cannot provide the service and you can prove it via speed tests and the like then they will have to do something about it.

  • Niarosita_ Nia (@Niarosita_) reported from Liverpool, England

    Why are virgin media so shit (I’m willing to bet it’s because of Branson)

  • ShitofHan Hannah🌹 (@ShitofHan) reported from Liverpool, England

    Another day of me hot spotting to have a Zoom call! Thanks @VOXI_UK for having signal when @virginmedia doesn’t work!

  • MarkHughes_ MH (@MarkHughes_) reported from Liverpool, England

    @jamiec1995 @virginmedia Won’t show the 5G network on the wireless at all, reboots back the the 2G one its saving the settings then when you click WiFi it’s not there and reverts back to only showing the previous WiFi’s

  • HellsbellsO Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England

    @virginmedia Hi when I phone my Mum & dad up there phone line is really noisy lots of interference so it hard to hear them there not allowed out as there in there 70 please can you help we have reported this before

  • DJGlassBack ⭐⭐⭐LFC⭐⭐⭐ (@DJGlassBack) reported from Garston, England

    Seriously @virginmedia if you think I'm paying for the sports channels for this month you can take a running jump!! Come collect your stuff and **** off you robbing bastards at least **** Tirpin wore a mask!!

  • kevello afc warner colts u15s (@kevello) reported from Liverpool, England

    @virginmedia any chance of getting a call to sort internet out been losing signal for weeks now won’t come on 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • myMTV1234 𝐦𝐲𝐌𝐓𝐕 (@myMTV1234) reported

    @virginmedia I wrote given 30 day's it was ignored I then paid another month and which was taken on the 13th I was told service will be disconect on the 5th ...but instead Virgin ran another bill .... Iv been adviced to report this to offcom now. Because your taken money I need for food.

  • ManikhamSharon Margy (@ManikhamSharon) reported

    @virginmedia, would you like me to pay my bill or not? I have just tried 4 times to pay it and can't no link has been sent when I have requested it tonight. Even though on the phone the automated service said a link had been sent to my mobile.

  • gallaghl0705 Lauren Gallagher (@gallaghl0705) reported

    @virginmedia COMPLAINT - no internet since lunchtime. I've been unable to work due to this. Told they aim to have it fixed by 22.30 for it to get to 22.30 and it be changed to 12.30 on the 28/02. Can you tell me when this will be fixed. I need this for working from home.

  • crazychimpjimbo James M (@crazychimpjimbo) reported

    @TheDarkJudge1 @virginmedia They don't actually care fullstop about customer service to existing customers you are just a legal binding contract from the moment you sign up!

  • RicoSmith_ Rico Smith (@RicoSmith_) reported

    Virgin Media has a garbage cancellation procedure where they try and extract as much data out of you whilst trying to offer you deals to stay. Do not sign up for their dark patterns.

  • gazbrisc Gary Paul Briscoe ( 💬🍪 ) (@gazbrisc) reported

    @virginmedia Thank you. I shall see what a new customer with @sky can get rather than an existing loyal customer with @virginmedia for the record I am out of my monthly contract and only rolling on month by month so can anything be done with that ??

  • gazbrisc Gary Paul Briscoe ( 💬🍪 ) (@gazbrisc) reported

    @virginmedia I am paying £145 a month. Going up by £22 in April. For this ?? @virginmedia I have been a loyal customer for years.

  • BTNStu Stu Can Play At That Game (@BTNStu) reported

    @virginmedia Is this just a chat-bot? Calling CS was the start of all the trouble. 🙄🙄

  • davbeau David Beaumont (@davbeau) reported

    @virginmedia Do you honestly think it good customer service to expect customers to have a public conversation with you? Your other contact options are failing too and you are grossly overcharging my 83 year old mother whilst blocking all meaningful contact options. Apparently deliberately.

  • GavlarMushing Gavin Mushing (@GavlarMushing) reported

    @virginmedia So when will this issue be resolved then? I work from home and need a stable connection. You’ve apologised since the 11th of Feb but not done anything about it.