Virgin Media Outage Report in Ellesmere Port, Cheshire West and Chester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ellesmere Port, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 22: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Runcorn, Widnes, Wallasey, St Helens, Prenton, Upton, Greasby, Birkenhead and Ellesmere Port.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Runcorn |
TV | |
| Liverpool |
TV | |
| Widnes |
Total Blackout | |
| Liverpool |
Wi-fi | |
| Wallasey |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ellesmere Port, England
Latest outage, problems and issue reports in Ellesmere Port and nearby locations:
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Dave Tarleton 💙
(@davetarl) reported
from
Wallasey, England
@virginmedia I want to cancel my contract as it is at the end. Twice now I have been kicked off the chat whilst waiting. This is unacceptable. I can't ring at present so the chat is ideal to run in the background. I just want to press a button that says end the contract!
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James
(@jgrailpics) reported
from
Liverpool, England
When will I be able to go just one single day without @virginmedia failing, cannot wait until next year when the contract is over, increase the bills but reduce the service to next to nothing?
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Emma Latham
(@EmsydilemsyL) reported
from
Liverpool, England
@virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing
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Emma
(@EmmaZhaan64) reported
from
Roby, England
@virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.
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Emma
(@EmmaZhaan64) reported
from
Roby, England
@virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!
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Pauline Hall
(@hall291) reported
from
Halton, England
@virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless
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Gary Banks
(@GaryBan47314801) reported
from
Liverpool, England
@virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia
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James
(@jgrailpics) reported
from
Liverpool, England
Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap
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Sarah Hill
(@Its_Sal_Queen) reported
from
Liverpool, England
Would love to be able to start work @virginmedia, but the Internet is down.
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Rebekah Jones
(@RebekahP1nk) reported
from
Prenton, England
@virginmedia soooo what's wrong this time?? You are just about up the cost to astronomical amounts and now the broadband goes down again ..
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Matt Attwood
(@mattwood1702) reported
from
Liverpool, England
Internet down no good when working home #virginmediadown #virginmedia
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Jonesy
(@RWBJ1997) reported
from
Liverpool, England
@virginmedia your customer service team is proper shite. Your router is in the bin outside ours
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Jamie McLoughlin
(@jmcloughlin) reported
from
Liverpool, England
Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.
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Berni Turner 🖤🌹
(@BLTwitchy) reported
from
Liverpool, England
@virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled
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Jemima
(@JemimaCamhs) reported
from
Garston, England
@virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks
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Andy McGill
(@andrewjmcgill) reported
from
St Helens, England
@virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?
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Elaine Brown
(@laineypb2109) reported
from
Birkenhead, England
@virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty
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lloyd #utft
(@111O1O1O11O) reported
from
Wallasey, England
@virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Roh Yakobi
(@RohYakobi) reported
@virginmedia And the complaint be dealt with by someone external?
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Tracy Wall
(@TracyannWall) reported
@bobwootton @virginmedia Good morning I’ve no services at all, says the internet is down. My upstairs tv box is working for normal tv. My downstairs box says it’s setting up channels. I’ve re booted everything twice. Tried the app and that’s saying it can’t help at this time. Please advise. I’m in Leeds
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Spookie Lamb
(@Spookie_Lamb) reported
@virginmedia 2 Days straight with no internet in the IG2 area now. You've texted me 3 different times saying "We're pleased to inform you the issue is fixed.". I go to check, it's not fixed. Deceitful. I work from home so this will interfere with my livelihood as of tomorrow.
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B o b W o o t t o n (also on BlueSkyj
(@bobwootton) reported
Looking like a fairly major @virginmedia broadband service outage today. Even the website and diagnostics aren’t functioning
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Roh Yakobi
(@RohYakobi) reported
Got to say for a millionth time, @virginmedia is awful. Just awful.
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Legal Eagle.
(@ACLegalServices) reported
@virginmedia Had new 5 box fitted 2 weeks ago giving great results ( 135mbs) by your brilliant engineer, but service appears to drop out for a few minutes quite often. Otherwise OK.
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Farai Pfende
(@FPfende) reported
@virginmedia I’ve sent a DM & screenshot to show you the error message I’m getting. Judging by X this is not a new problem to you as lots of people have shared same problem. I hope this means you have a ready & quick solution. Many thanks.
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Kay Thomas
(@mrswoodwoose) reported
@virginmedia id like compensation for intermittent broadband. It's unfair that you expect me to put up with even worse service in order to get compensation. Luckily 8 have a work phone with @LebaraMobileUK so able to hotspot. What am I paying you for?
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Josh Hamilton
(@jkhamilton22) reported
@virginmedia switched to you less than a month ago for M125 fibre. Worst internet service I've had in my house in 8 years. More drop outs in one month than I've had in the last 8 years. How do I resolve this?
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Kay Thomas
(@mrswoodwoose) reported
@mccliam396035 @virginmedia Came back up and gone back down..as it's been doing for weeks now. They seem unable to repair