Virgin Media outages and service status in Ellesmere Port, England

Problems in the last 24 hours in Ellesmere Port, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ellesmere Port, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Ellesmere Port, England

The most recent Virgin Media outage reports came from the following cities: Birkenhead, Wirral, St Helens, Liverpool, Runcorn, Prescot, Prenton, and Chester.

City	Problem Type	Report Time
Birkenhead	TV	8 hours ago
Wirral	TV	10 hours ago
St Helens	TV	10 hours ago
Liverpool	TV	15 hours ago
Runcorn	TV	1 day ago
Liverpool	TV	1 day ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Ellesmere Port, England

Latest outage, problems and issue reports in Ellesmere Port and nearby locations:

• 
  CryptoDan2k (@CryptoDan2k) reported 3 minutes ago from Roby, England

  @virginmedia The issue is I also believe it's my equipment as well. The down time I have you don't seam to log it all. I dont want a router upgrade or anything like that I just want a working router. Everytime I call there is a fault in the area.

• 
  Emma (@EmmaZhaan64) reported 7 minutes ago from Roby, England

  @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

• 
  Maureen StewartJones (@supergran22) reported 10 minutes ago from Eccleston, England

  @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

• 
  Colin (@ColinBe76578911) reported 15 minutes ago from Liverpool, England

  @MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately

• 
  Rob (@Robertlfc_) reported 16 minutes ago from Liverpool, England

  Sort your awful Wi-Fi out @virginmedia

• 
  Chris Wright (@ChrisWAzure) reported 18 minutes ago from Liverpool, England

  @virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty

• 
  Hayley Baker (@hayleybaker25) reported 22 minutes ago from Liverpool, England

  @virginmedia Any problem with connection in Liverpool I'm currently on my mobile hotspot as for the last 2 days my TV has been buffering .😡😤

• 
  Andy McGill (@andrewjmcgill) reported 27 minutes ago from St Helens, England

  @virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!

• 
  Mrs Smith (@SmithysMaud) reported 27 minutes ago from St Helens, England

  @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

• 
  Mrs Smith (@SmithysMaud) reported 32 minutes ago from St Helens, England

  @virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid

• 
  Mrs Smith (@SmithysMaud) reported 34 minutes ago from St Helens, England

  Day 42 of no service from @virginmedia. Engineer meant to be coming again today, think I’ve more chance of a unicorn showing up to be fair. 🦄

• 
  Jonesy (@RWBJ1997) reported 38 minutes ago from Liverpool, England

  @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

• 
  Matt Attwood (@mattwood1702) reported 39 minutes ago from Liverpool, England

  Internet down no good when working home #virginmediadown #virginmedia

• 
  Mark Langshaw (@MarkLangshaw) reported 39 minutes ago from Liverpool, England

  @virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.

• 
  Tony (@AckerHeron) reported 41 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Nicola Bates (@Nicolajb87) reported 43 minutes ago from Liverpool, England

  @virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap

• 
  CryptoDan2k (@CryptoDan2k) reported 45 minutes ago from Roby, England

  @virginmedia I'm guessing they don't work Saturday Sunday, so that will take us from Thursday to some point Monday for a resolution? Would it be quick if I phone up, send me a case ref number or something?

• 
  Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported 46 minutes ago from Eccleston, England

  Virgin media customer service 🥴😭🤯

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 52 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

• 
  Gary Banks (@GaryBan47314801) reported 52 minutes ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JAN WOZNIAK (@JPWOZNIAK) reported 5 minutes ago

  @virginmedia STILL NO BBC1 FOR US, plus other issues. Very disappointing 24 hours.I think it may be a good time to check alternative providers…

• 
  Marttech Solutions (@MarttechSol) reported 8 minutes ago

  Virgin Media now have an ETA of 11:05am today to get these issues fixed. The Service Status tool now appears to be working for the vast majority of people.

• 
  ChildrensBookSequels - Sarah Corcoran (@ChiBkSequels) reported 13 minutes ago

  @virginmedia please don't use Yodel @yodel241653 as a courier service. Pods not delivered today. Van stopped outside, and as I opened the front door he drove off without delivering the parcel. Now got to cancel plans for tomorrow to wait for parcel. Please don't use Yodel.

• 
  Gillian Carrick (@gillian_carrick) reported 13 minutes ago

  @virginmedia Are people still having problems this evening. My 95 year old mam still has no TV?

• 
  Rachel Rosser (@theGROWcompany) reported 14 minutes ago

  @virginmedia Regardless of the actual problem, it seems the company is totally inept. Why was your incoming call message not working, why was the on hold musac playing the same one track for an hour. Why did it take so many hours for any public announcement?

• 
  Angelo (@AngeloFC04) reported 16 minutes ago

  @JoshCF_ Negotiated 1 gb/s internet with virgin media down to £31 from £45 after I told them I wanted to leave

• 
  South Coast Commuter (@CS_Hants) reported 17 minutes ago

  @virginmedia @docrussjackson Make a formal complaint and say you will report to @Ofcom. Ask for compensation, there are plenty of precedents. They are measured on how many and how quickly they resolve customer complaints. Am dumping VM tomorrow after 18 months of abysmal service, cant wait to be rid of them!

• 
  G Strachan (@Forcegayle) reported 17 minutes ago

  @virginmedia What I cannot understand is you reply individually and say there's a problem but you do not put a social media post out this morning informing customers about it. Why? All your posts are in 2025

• 
  scouse sense@scousegranny (@scousesense) reported 19 minutes ago

  @virginmedia Ref: RS1001750194 or 100445413188 or 100445413196 Choose any but cancel asap and let me know when it's done

• 
  JAN WOZNIAK (@JPWOZNIAK) reported 22 minutes ago

  @virginmedia STILL NO BBC1, why? Plus other issues eg. previous channel’s sound following any change of channel?