Virgin Media Outage Report in Ellesmere Port, Cheshire West and Chester, England
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The latest reports from users having issues in Ellesmere Port come from postal codes CH66.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ellesmere Port, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wallasey, St Helens, Ellesmere Port, Eastham, Runcorn, Widnes, Prescot, Upton and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Wallasey |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
||
| Liverpool |
TV | |
| Liverpool |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ellesmere Port, England
Latest outage, problems and issue reports in Ellesmere Port and nearby locations:
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)
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Christopher Bray
(@cbray72) reported
from
Liverpool, England
@virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time
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Elaine Brown
(@laineypb2109) reported
from
Birkenhead, England
@virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!
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Ndawana Youngson
(@NdawanaY) reported
from
Liverpool, England
@virginmedia Too many service drops. Engineer has been to properly to fix but this persists.
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia thanks for the awful internet service, f*cking useless you are
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia Yes got the update thanks but not helpful receiving a text to say issue resolved, service has been off for 14 hours now, any background to reason why? Its a massive area to be out with no explanation
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.
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Councillor Michael Haw *🇺🇦
(@CllrMichaelHaw) reported
from
Eccleston, England
Virgin media customer service 🥴😭🤯
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
Before covid came you was brilliant @virginmedia but ever since then you have been really **** and if it not sorted by next Sunday we are leaving you it literally 2023 and you still got **** service
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Tim Jackson
(@TimmyJ1972) reported
from
Garston, England
@virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine
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Tim Jackson
(@TimmyJ1972) reported
from
Garston, England
@virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”
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Ndawana Youngson
(@NdawanaY) reported
from
Liverpool, England
@virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gary Felsted
(@Gazza169) reported
@virginmedia @steveabbott @virginmedia although trying to contact you for 2months now via phone or the technical assistant chat but never getting through, I have a TiVo box which doesn’t work and hasn’t for the last 2 months what contact number will be an actual person????
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🦉Daddy-Moe
(@MosesMansaray) reported
@virginmedia Indeed, the ETA fix time is only a forecast! Perhaps after changing the estimates ~9x, always in the last minute of the estimate expiration datetime, a review of how #virginmedia come about to these estimate is overdue. The ask: a realistic ETA for customers to plan around.
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Chris De Burgh
(@iamchrisowen) reported
@virginmedia been giving you the benefit of the doubt before angry tweeting but my fibre is still down 2 days later. I have checked in with friends on Virgin down the road/local area and they haven't noticed a thing.
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kirsten abrahams
(@kirst4711) reported
@virginmedia I there yes I have several times and don't get any help the robot keeps offering help and they promise to connect me but it never happens
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Ashley Longhurst
(@ashlonghurst1) reported
@virginmedia The speed was sorted. But the way your colleagues @virginmedia spoke and dealt with it on the phone is not acceptable. You blamed us for the issue and hung up the phone. Even though it was obviously a fault at your end as you managed to fix it when the engineer turned up. Joke.
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victoria_bl
(@victoriabl12) reported
@virginmedia 30hours without service in SW8 London! Joke service? What is going on?
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Christophe Pons
(@CPons_UK) reported
@virginmedia Thank you @VirginMedia for your reply but we have already gone to the Virgin Community where other people reported the same problem. Unfortunately it couldn't be solved there.
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Scott
(@scottspur) reported
@virginmedia so we’ve been experiencing slow broadband speed, 50-90 Mbps, as opposed to the ‘guaranteed’ 110 Mbps for our 200 Mbps service. Yesterday your telephone technician told us it was ‘our’ equipment. Earlier today we got 200 Mbps on ‘our’ equipment & now it’s back to 50.
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Mo Lunat
(@Iama_muslim) reported
@virginmedia cant believe service down in E4 TV broadband the lot, this is ridiculous and this maybe down until tomorrow morning, getting fed up with Virgin issues
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Lucy Champion
(@misseschampers) reported
from
Bristol, England
@virginmedia hi, is there a customer service email for billing queries instead of phone/message? Thank you :)