Virgin Media Outage Report in Ellesmere Port, Cheshire West and Chester, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Ellesmere Port come from postal codes CH65.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ellesmere Port, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, St Helens, Queensferry, Wallasey, Ellesmere Port, Chester, Upton, Prescot, Widnes, Prenton and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
TV | |
| Liverpool |
Internet | |
| St Helens |
Wi-fi | |
| Liverpool |
TV | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ellesmere Port, England
Latest outage, problems and issue reports in Ellesmere Port and nearby locations:
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh so if there are issues with Virgin Media they can easily switch to BT. If BT High Speed Fibre Optic broadband can be secured sooner, rather than later, those residents who are experiencing issues with Virgin Media can switch/be able to access the High Speed Fibre Optic service.
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@LeoNak8484 @bt_uk @virginmedia @virginmedia just as bad I’m afraid
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Michael
(@moore12_michael) reported
from
Heswall, England
@virginmedia your network has been down most of the day to more than just some of your customers!! My 12 year old daughter unable to phone/message me and I’m unable to track her T1 diabetes levels which requires data. Shocking you are not treating this with higher priority!
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Buttery Keith
(@75jacko) reported
from
Runcorn, England
Superfast broadband you say @virginmedia but no connection for virtually the past 2 days in the WA7 area. Each time a time is set for fix estimate it changes by an hour or even more, last night extended from 11pm to 8am and now saying 10.05am. Not good enough!!!! #shambles
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Gemmalouise Hughes
(@GemlouHughes) reported
from
St Helens, England
@virginmedia wow I’m Disappointed with your services last wk there was an outage so u gave 5g for every1 to use didn’t know you was gonna take it away on the Monday I think that’s disgusting I have five lines with you plus home! Something better needs 2 b done not all use net
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh Virgin media is accessible, the problem has been reliability. A number of residents on those roads listed have had severe issues with the service & from experience BT Broadband is the more reliable. For example, in Eccleston Park residents now have access to Virgin & BT... [cont]
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Iain Dyer
(@IainMichaelDyer) reported
from
Garston, England
@virginmedia Simply by reconnecting my services after saying that you were happy to rearrange the bill payment date and my services would be unaffected. I have been told this is impossible though so cant see it happening. Its really bad customer service IMO.
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia @McBeth1977 You need to actually get to speak to somebody in order to raise a complaint.
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
Virgin Media demonstrating they’re as useless as YODEL when it comes to customer support.
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia STOP parroting the same crap.
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@virginmedia I’ve had issues during my 12month contract & I still rang up to renew. I was then told I wasn’t entitled to any new customer deals & I’d have to pay a £1 more a month for your budget service compared to what a new customer would pay for your top package.
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@ChrisMa72444992 @virginmedia Wow! Really are breaking the boundaries in shocking customer service
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catherine
(@1972CW1972) reported
from
Garston, England
@virginmedia That’s the number I’ve been on hold to, then got cut off. I have 3 phone acc, TV, broadband and a business acc. I just want to cancel one sim and it seems impossible
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia @marcyeboah That’s the problem. You can’t help on social media as you are not empowered to do so. You merely advise to call the number that is causing all of the issues in the first place
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@MattTRFC @Stemac2010 @virginmedia Yes Matt, I was shocked too I had no choice but to hand my 30days notice in, I’ve been with them since 2009 no way I’m paying £1 more a month for 100mb compared to what a new customer would pay for 300mb!
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AmyNaylor
(@amynaylorr) reported
from
Liverpool, England
@virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@virginmedia Any deal that a new customer can get would be fine :) I don’t think it’s fair a customer that’s been with you for 10 years who already has all the equipment needed should pay more for less
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Karl Robinson
(@KRobbo1982) reported
from
Liverpool, England
@virginmedia are a joke! Ive lost my services for today due to their incompetence. Been on the phone for 45 mins and got nowhere. Complaint lodged which will also get nowhere i bet.
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Lucy87
(@Lucy8720) reported
from
Birkenhead, England
@virginmedia Getting seriously fed up of watching something on Netflix and 20 mins in and it goes off again. Same with my phone, always has an exclamation bar next to it. Internet is awful, i was told if im not getting what im supposed to be i can cancel which is what i will be
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catherine
(@1972CW1972) reported
from
Garston, England
@virginmedia seriously listening to stupid music for 12 minutes, gets thru, told to hold and then cut off 😫
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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himawari
(@Himawarirex) reported
I thought my WiFi was starting to fix up 😭 it was too good to be true @virginmedia #virginmedia
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Sean Davies
(@seanyd3) reported
@MartinSLewis for anyone who's recieved letter advising increase payments from @virginmedia simply call 03454541111 and choose options to cancel and option to automatically recieve discount for same amount. No need to speak to human. Took 2 minutes.
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Donna watson
(@donnawatson76) reported
@virginmedia Omg have u actually read anything i have put its like talking to a wall, my initail problem was getting through and getting cut off constantly
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Nital Shah
(@TheLibraLavie) reported
@virginmedia My mum is a terminally ill vulnerable patient. We have been calling to try and sort some issue out with her and after going through all the hoops go your ridiculous automated system and then waiting we have been out off again!
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Glenn Doyle
(@GlennCDoyle) reported
Ah the usual fuckery from @virginmedia - renewed contract in December, was told it wouldn't go up. Letter today says it's going up by 13% because they're "constantly investing in their network"... that's great & all, but I've been with Virgin for 5 years and it's never improved?
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David Campbell
(@David1872_00) reported
@virginmedia No problems in my area but my connection is still poor
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alison cleland
(@cleland777) reported
@virginmedia Hi @virginmedia i've been trying all day to call support on 150 from my VM phone, phone lines appear closed -call is just cut off immediately... there appears to be no online chat service. How can I speak to someone today - what numbers are being answered? thank you
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Kim Wheeler
(@kpwxx) reported
Hi @virginmedia we've been having problems with our internet for a few months. We're consistently seeing T3, T4 timeouts on our upstream and the internet is regularly cutting out completely. We're also regularly seeing high levels of packet loss on our upstream (25% loss). 1/4
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IMAGINEER 💙
(@GaryTrowsdale) reported
@virginmedia Hi Virgin Media. I’m a broadband and TV media customer. You recently talked me into an upgrade of super fast broadband. Absolute rubbish and internet keeps being lost. Just lost hugely important business call 🤬
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Moinul
(@Moinul123) reported
@virginmedia why is your Internet so ****? And they have the audacity to increase prices as well. Definitely never using this broadband again