Virgin Media Outage Report in Ellesmere Port, Cheshire West and Chester, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ellesmere Port, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 20: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Runcorn, Prenton, St Helens, Wallasey and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ellesmere Port, England
Latest outage, problems and issue reports in Ellesmere Port and nearby locations:
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp Why have you rang me twice today offering to fix my broadband issues when I HAVE NOT called to report any??? Cold calling at its finest!
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michelle cunningham
(@shellc11) reported
from
St Helens, England
@virginmedia can you please confirm how long my tv will be down WA9 area, its been off for over 36 hours 😳
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Whittle
(@Stixx1979) reported
from
Wallasey, England
@DUCKmagstoke @virginmedia Awful customer service. Absolutely shocking.
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia It’s ok I’ve managed to get around my dad’s security question - it was an issue with the lower / upper case. I’ve updated his password and his email is now receiving emails on his phone and iPad - I think we’re ok. Frustrating that the live chat sent him around in circles
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Charlotte
(@charl_middo) reported
from
Liverpool, England
@ThreeUKSupport hey 3, both me and my husband have 3G or below 90% of the day at the moment (5-6weeks now) and with @virginmedia also being down we can’t do anything, yet the network coverage says it’s fine… are there any issues in the L9 area for 4G?
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Andy Dunbar
(@Andy_Dunbar) reported
from
Liverpool, England
@virginmedia Is that minimum 12 months subscription or can I cancel at anytime?
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
Try to contact @virginmedia on there faulty mobile service or wifi but call keeps ending without me doing any thing
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Also I’ve just tried and it won’t accept the answers to the security questions - which are both ok. Can someone contact me to help me out please?
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia No nothing - no reference number. The inconsistency of service between live chat, phone and Twitter is mad. It doesn’t feel like you’re speaking to the same company
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia This takes me through to a help and support page - what do I do next?
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Andy Milburn
(@AndrewGMilburn) reported
from
Garston, England
Wifi down intermittently for 24 hours now @virginmedia and no checks or fixes help. Everything plugged in properly. Next available appt is Thursday morning - I work from home FFS what am I supposed to do until then??? #poor Can't even speak to anyone. #shambles
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Graeme Bamber
(@gbam86) reported
from
Liverpool, England
@virginmedia @gbam96 Yes it has been cancelled now, it was the manner it took to get there! Nearly 20 mins of asking to cancel! he had a bad attitude. Very disappointed with the customer service
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Paul Rooke
(@thereal_rookie) reported
from
Prescot, England
@virginmedia Already checked, your website says we have issues. Just disappointed that I have missed what sounded like a good @F1 race
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Michael
(@Michael85600050) reported
from
Rainhill, England
@virginmedia gross incompetence shown in L35 area today. Basically no broadband for 14 hours. No indication as to why and each hour the time of resolution extended. Not a good advert for the service. Go with Sky is my suggestion
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Lukefoster89
(@LukeFoster89) reported
from
Sandymoor, England
@virginmedia Hi, what's the best way to make a complaint? I've never experienced such incompetence from a call centre in my life. Please can some one review my calls over the last few weeks.
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Ann_1878
(@Toffeegirl13) reported
from
Halewood, England
@MachinegunSi @virginmedia Been ****** awful lately, sick of it. Think I'm gonna serve them
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia my dad’s email address has been hacked. VM says he has to re register his email address. He’s spent nearly 3hrs on live chat today trying to fix it. He’s 86 and relies upon his email to order from home. Can you please explain to me the process to correct this issue?
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Michael
(@Michael85600050) reported
from
Rainhill, England
@virginmedia how can you say you're reliable when we haven't had broadband for 14 hours with no explanation and ever increasing promises as to when resolved? Virgin Media has failed me and others in the Rainhill area. As we say in the North- shite service
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Ann_1878
(@Toffeegirl13) reported
from
Halewood, England
@MachinegunSi @virginmedia Yeah same here Si, never had any problems but the past 12 months or so been shite
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ste donnelly
(@ste19410949) reported
from
Widnes, England
@virginmedia speeds are crap again
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Haroon Ramzan
(@bigH121) reported
@virginmedia Christmas coming early don't make me laugh... Christmas won't come at all if virgin media have anything to do with it... the most shocking service I have ever received... be warned don't buy any services from virgin media
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Anna rice
(@spanners6) reported
@virginmedia The phone is only 1 month old as she replaced with a new phone thinking it was the phone that was the issue.
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Craig
(@CraigPT82) reported
@virginmedia All I seem to hear is sorry! It just doesn't mean anything anymore. Just fix the broadband. Absolute joke of a service. Nobody should upgrade to a gig with you. Going to be at least 4 days before an engineer comes.
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Garry Stone
(@Garry_R_Stone) reported
@virginmedia thanks to your "support team" I have had 4 calls that have not fixed my issue talking to agents who just go through the motions without understanding the problem.
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josh
(@jgillen123) reported
@virginmedia It has been going on for a good while. Tried to get in touch but haven’t been able to. The live chat option on the website does not work. The internet is bad on both wireless and wired devices
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Haroon Ramzan
(@bigH121) reported
@virginmedia I have had a new installation yesterday... engineer went without it being fix properly have been on the phone since 8am yesterday and still on the phone now trying to get it sorted I have a elderly parent in the house her panic alarm is not working due to the Internet
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Cazza
(@Cazza007) reported
@virginmedia They are still saying there isn't a problem and it will cost us money to have an engineer come look, even though wifi dropping all the time and hung up on my husband. Where do we go to complain please.
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ً
(@ilImheg) reported
@virginmedia The website told me that it is checking my connection right now and they’re going to check over 24 hours and if not they’re going to send an engineer out if they don’t discover any problems I believe it said!
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I'm dreaming of a Wyatt Christmas
(@A_wild_wyatt) reported
I love how @virginmedia say they have support from 9-6 on Saturday but their lines were closed. Also love how they massively overcharged us.
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Gillies
(@burt4barbie) reported
@virginmedia No service since last Sunday, the engineer was meant to come and fix the problem and but just didn't show up - no explanation given. We asked for a mobile hub so at least there would be Internet but we're told that's only for new customers...very poor service