Virgin Media Outage Report in Ellesmere Port, Cheshire West and Chester, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Ellesmere Port, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ellesmere Port and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Ellesmere Port, Cheshire West and Chester, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Upton, Widnes, Runcorn, Prescot and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| St Helens |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ellesmere Port, England
Latest outage, problems and issue reports in Ellesmere Port and nearby locations:
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sarah ellingham
(@liverlas) reported
from
Liverpool, England
@virginmedia is there an outage in the Liverpool area ? No internet or tv #notgoodenough
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I need help with getting a number so I can call up and cancel the subscription we have. The broadband has been terrible for over a month now. Was told last week there was an issue with the router and we would receive support and have had none and it’s impossible to get though
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Tony Carroll
(@tonycarroll14) reported
from
Liverpool, England
@virginmedia Hi guys, was wondering if you could please help my Virgin isn't working!
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Timothy Haines
(@Timuslloyd) reported
from
St Helens, England
And now you’re saying the only way to change the direct debit is to cancel contract, and start a new one on the right date... cost of that? £240!! @virginmedia really are corrupt.
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia I’ve just told told by one some in your team that, there trying to educate me and that I’m rude. After I asked to speak to there manager because they wasn’t getting the reason of my call today
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Sandra Scott
(@sandrachataway) reported
from
Liverpool, England
@virginmedia ok I have rebooted my broadband, checked my connectivity via an app, a bot & a recorded voice. I teach online & have had to cancel 3 clients & managed more advanced learners online. My devices are won’t reconnect. I have clients booked for the morning too. #help
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Paul #WhatDayIsItEdition
(@AgentLittleP) reported
from
Liverpool, England
Geeky thing I've just noticed with our new FTTP connection from Sky (supplied & fitted by Openreach) we now have a IPv6 IP address! Never had one before as VirginMedia do not natively have one nor offer one!
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia Today so far so good but this has been happening every day for the past 2 weeks but I can never get through on the phone on hold for an hour at a time only to be cut off!! Went off again twice last night trying work from home is impossible
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia standard day again today WiFi has failed over 6 times on the phone for an hour and get cut off again!! If I could get through I would cancel may just have to stop paying my bill you might contact me then #poorservice #nointernet #p
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SharmaUC
(@Anupdesh_UC) reported
from
Liverpool, England
@virginmedia is there are service interruptions in L11? I’m not able to get access to the internet..
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
@virginmedia hello please can you help me or give me a number to call to speak to someone?
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SR🦄
(@_StephRooney) reported
from
Liverpool, England
@virginmedia I know that it says there are issues in the area
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
Does anyone have virgin media who can help me please before lose the plot
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SR🦄
(@_StephRooney) reported
from
Liverpool, England
@virginmedia Its not working again so you better fix it
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
Internet is FINALLY up and running, thank you to Lee who I spoke to earlier who was the only helpful person I’ve dealt with during all of this who actually managed to resolve my issue! @virginmedia
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Graeme Buck
(@g8uck) reported
from
Widnes, England
Wow @virginmedia on hold to your customer service team for one full hour and it’s cuts me off absolute joke of a company!!! My next call will be to cancel 🤬
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia Yes keeps shutting down then going through the start up routine on the modem green light etc sometimes it’s off for 10 mins sometimes longer but can happen up to 7/8 time a day
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
@virginmedia just been hung up on in the middle of when I finally got through can you please help me :(
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I’ve spend another 90 minutes this morning trying to get through to you after being told last week I would receive a call back within a few hours and I’m still waiting. Have you got a number which I can get through on and cancel. Worst service I’ve ever received
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@Ls2787 @virginmedia It's the only thing they good for I think is the internet never had a problem in all the years with them
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dan 🏴
(@danieljaws93) reported
@virginmedia See complaint C-2511202003. I was told to expect a reply within 5 working days which has now passed.
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Karen hutchinson
(@K_Petrie) reported
@virginmedia Thank you. I have literally just this minute managed to get through and make the appointment. The call handlers were all hugely sympathetic but unfortunately the system fell down somewhere. Half past nine I made the first call. Just not acceptable 😐
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Kathy Gentle
(@GentleKathy) reported
@virginmedia contacted you this morning wanting to upgrade my broadband and cancel tv....3 people & 3 hours later after speaking to Craig in "customer relations" the rude & unhelpful ive now cancelled all 3 services with you after 18 years and i wont be back👏👏👏gud work craig
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Sarah Adams
(@Rawly77) reported
@virginmedia seem to be having issue with broadband Nn5 4fp... any issues known? On speed test go 5 tops?
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Goutam
(@Goutam54206511) reported
@virginmedia Rude customer service. Advised me to disconnect service. No call back. No initiative to fix the issue for past 2 years with so called super fast fibre optic broadband from virgin
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Jonathan Griffin
(@_jgriffin) reported
Well @virginmedia we are past the 4-hours in which you said you would contact me so it looks like another #Fail for @virginmedia #poorcustomerservice
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Matt Blair twitch.tv/mattblairuk
(@themattblair) reported
@virginmedia Still not connected. Still not received my equipment. Sold a service on a now broken promise. Been on the phone for over 2.5hrs and no end in sight. Tried text, web and phone. No one is helping and everyone is passing me around. You lot are seriously incompetent.
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Dan 🏴
(@danieljaws93) reported
@virginmedia yesterday who tried to go through entire complaint again. Waste of time. I've now missed out on the deal I was trying to upgrade to as it has expired and you seemingly don't care about the shocking customer service received as I still have no reply to my formal complaint.
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Karen hutchinson
(@K_Petrie) reported
@virginmedia Install was the 3rd Dec but I had to make an emergency trip to Scotland. I just want a new date but have been on hold on this last call for 35 minutes trying to get through to the technicians’ department.
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Glenn Edwards
(@Micro_666) reported
@ChrisMarlow666 Who's that with Chris? I currently get around 80Mbps up, 20Mbps down. I can't get anywhere near your new speed until BT roll's out their Ultrafast broadband in my area. Virgin Media only cover half our town, and have no plans for expansion. Guess which half I live in 😢