Virgin Media Outage Report in Liverpool, England
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The latest reports from users having issues in Liverpool come from postal codes L13, L17, L9, L31, L15 and L18.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Liverpool, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Runcorn, Prenton, St Helens, Wallasey and Skelmersdale.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Liverpool, England
Latest outage, problems and issue reports in Liverpool and nearby locations:
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@virginmedia @M_Jones1996 So you’ll be compensating all the customers who can’t watch the @LFC game for the SECOND WEEK RUNNING because of the same issue?
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Yes especially as she said she would be discussing things with us like a booster etc as we are eligible with 4 children home schooling ??. Also was going to discuss a router issue . So far things look ok and children aren’t complaining WiFi has gone down today which is good 1/2
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This is me 🧶
(@Margymoo) reported
from
Birkenhead, England
@virginmedia need help , phone wait is diabolical #poorcustomerservice
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Clare Marie Watson
(@Sarahsgracesmum) reported
from
Birkenhead, England
@virginmedia tv and broadband dropping in and out. Whenever I call I just get a call centre faraway telling me they've restarted it and that should fix it. It's not. #veryfrustrated
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Thank you and I hope so too . No team didn’t advise what the issue is , just that there’s an engineer in the area trying to fix it since 26th jan . No expected date of resolve was told
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Reysan 💙
(@humfmeister) reported
from
Birkenhead, England
@virginmedia is this a genuine call about router speed asking me to download speed test and a quick support app. Surely you can test my broadband speeds?
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Done this multiple times and yes there has been since 26th jan ! Was supposed to be fixed by 9th feb . Been on phone for 3 hrs , promised call backs and then asked yesterday to do the downloads . Your advice is going around in circles and not sorting our issues out .
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Hi we’ve been having to reset it all the time with the pin . Husband has just told me they think it’s a cabling issue in the area
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Kris Leonard
(@Kay_Leno) reported
from
Seaforth, England
@virginmedia I have questions about my router but can’t access the live chat? Can someone on here help??
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Tv services are back up and running but due to an awful month not having it working do wonder when it will go down again . WiFi still shockingly disappointing. 48 mbps is our download yet we are paying for 200 mbps ie what we upgraded to a few months back . Disappointing
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TGVMD
(@TGVMD) reported
from
Maghull, England
@virginmedia Virgin tvgo app not working is there a known issue? Please advise
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PH
(@PHEFC83) reported
from
Liverpool, England
@caffyhank @virginmedia They are shite. I left them 2 weeks ago due to the same issue. 100mb and was getting like 2mb. Although when I phoned up a few days before disconnection, they messed with my settings and I got 100mb!!
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#hellomynameis Samantha Miller
(@Samanth32789588) reported
from
Liverpool, England
@virginmedia Your Customer Service really is so bad...looks like another hour long phone-call AGAIN with probably somebody AGAIN, who doesn’t know what they’re talking about. Definitely taking our customer else where after this 😡
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Update : got through after approx 20 mins , fault still in area and no expected completion date . Home schooling restarts next week and I’m hoping it will be resolved by then as causing many problems for my children online doing the work set by their schools
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia hi my internet keeps going off my daughter trying to do her A level course in Maths can you see if there’s a problem in are area not happy
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#hellomynameis Samantha Miller
(@Samanth32789588) reported
from
Liverpool, England
@virginmedia Hello @virginmedia it hasn’t worked 👋🏻 SOS 🆘 I need access to my email account again please that you locked to help us.
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#hellomynameis Samantha Miller
(@Samanth32789588) reported
from
Liverpool, England
@virginmedia Tues realised we’d been hacked via phishing email. Contacted Customer Service everyday for help & they have been useless. Told us they would turn our emails off for 48hrs to secure it. They’re can’t now get us back on despite 📞over an hr.😡
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@virginmedia @sportingredLFC Loads of people are having this issue. Stop passing it onto the customer to resolve. I expect a refund for this.
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Is anyone going to let me know why we aren’t getting the service we pay for ? Our tv services are still not working since 26th January . WiFi keeps dropping off too . Promised follow ups from a 3 hr phone call wait the other night didn’t happen either . Unhappy customer
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sandra hunter
(@Sandie42Hunter) reported
from
Widnes, England
@virginmedia been on the phone 1hour. 10 mins 2 departments both passed me on trying to get technical help, line went dead ,now waiting again 20 mins in. Wouldn’t mind I have gone for a bigger package not trying to cancel .
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kenny
(@Kendo44) reported
@virginmedia reporting a broken Virginmedia cabinet. The Doors are open and won’t close. Cabinet number SGYL- BE0404/BE0405 location Lingerwood Road Newtongrange Midlothian EH22
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Ian1558
(@Ian1603) reported
@virginmedia I am truly ready to leave you. The service is awful
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Jazz Jay
(@jonaspaul007) reported
@virginmedia @virginhelp It’s ok I’ve had a text today that you have finished working on fibre broadband in my area in Brighton. A previous text had said it would just be on Tuesday 15th Feb but service disruption seemed to happen Monday to Wednesday at 11am. Hope it’s all finished now
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Martin
(@Hmartin1Martin) reported
@virginmedia Nope getting nowhere it always happens during heavy rain the main box outside gets flooded makes the connection unstable and not useable
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Jacob
(@J_acob_LM) reported
@virginmedia I have an engineer installation scheduled for the 22nd but there’s a service request for the 24th? Why is this? Surely the WiFi is installed in the 22nd?
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Ian1558
(@Ian1603) reported
@virginmedia Yes and it is no better . Stop sending rubbish. Look at the issues in area 21 or send an engineer
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Ian1558
(@Ian1603) reported
Told by @virginmedia that there is an intermittent problem in area 21. Would be fixed. Service still utter rubbish after 3 days. Hi @sky here we come, Fed up with crap service
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Jon
(@itsjonnyboy_) reported
@virginmedia Hi, your WhatsApp messaging service said it couldn’t help there and phoning you doesn’t work. How do I get this fixed/replaced?
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Raqeeb
(@Raqeeb982) reported
@virginmedia hello I cancelled my package a few weeks ago I haven’t received any email to confirm it. Can you help me
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Tlom.
(@Tlom99) reported
Virgin media's down?