Virgin Media Outage Report in Liverpool, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Liverpool come from postal codes L3, L7, L6, L8, L5, L25, L1 and L14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Liverpool, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Prenton, Liverpool, Ellesmere Port, St Helens, Widnes, Birkenhead, Wallasey, Runcorn, Prescot, Upton and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Prenton |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Liverpool, England
Latest outage, problems and issue reports in Liverpool and nearby locations:
-
Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia A member of the family has dementia and now gone into care home so need to cancel the policy, we have power of attorney which should be noted from last time we sent it to you but they wouldn’t help as they said they can’t deal with us for this situation
-
Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
Soooooo fed up with @virginmedia internet dropping out with Netflix, TV & my PlayStation!!! And they reckon there isn’t a problem with our router!! #LIVID
-
Kirst-Lou✨💛💜
(@kirst_louisexxo) reported
from
Liverpool, England
Smooth play the same **** every half hour I swear; been here since 2 and I’ve heard the same song 3 times already worse than virgin media.
-
Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia Tried ringing but got nowhere on phone to customer services so just need to cancel. Is this something I can do via the website?
-
Craig Richardson 🌈
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia how do you you speak to the specialist complaints dept. I have had a billing issue for over 2 months, that still isn’t resolved? Told last week would get call Monday still waiting...
-
Dave the deccy
(@davidbowes80) reported
from
Eccleston, England
@BBCWatchdog My dad recieved Absolute terrible customer service from @virginmedia apparently when you cancel a contract in april it still doesn't show up on their system and then get a bill they say they couldn't access his account to cancel it but could when he offered to 1/2
-
Craig Richardson 🌈
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia So no one at virgin can help or resolve the issue great
-
Craig
(@CraigC84) reported
from
Liverpool, England
@virginmedia can you please contact me. Ur customer service is a disgrace
-
David Harrison
(@ansumDave) reported
from
Seaforth, England
@virginmedia You didn't t even address it. Went on your terms and conditions and corporate statement. You have not followed up r own protocol. Would be interesting to see if the plentiful other complaints got the same short shrift. It was the lying and the price gouging that is the worst
-
David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia @Buttonscro Oh and your £70 per month broadband is down yet again
-
Irish Stu
(@sturichie) reported
from
Eccleston, England
@virginmedia now 50 minutes on the phone. Absolutely useless customer service. If only I could speak to someone I could cancel
-
parki99
(@parki99) reported
from
Seaforth, England
@virginmedia service is down Again in L22. When are you going to do a proper investigation into the cables and rectify your infrastructure. You may provide the fastest broadband, but what good is speed when there is an issue delivering it to properties?
-
TGVMD
(@TGVMD) reported
from
Maghull, England
@virginmedia virgin tvgo not working with new iOS 14. Any fixes?
-
Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia It’s ok I’m not explaining the issues on here then.
-
oppositejohn
(@oppositejohn) reported
from
Liverpool, England
Could @virginmedia be any more crap if they tried? Internet on & off all day. **** Turpin had the courtesy to wear a mask #fail #virginmedia
-
Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia so much easier to cancel payments than actually sort issues out with you. Customer services Not helpful and don’t care
-
West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I have just got through on the telephone on 03454541111 and had to pay £116.50 to try and cancel contract as operator said virgin media do not accept cancellation by letter. He then transferred me to relations team and I waited 10 minutes for someone to speak but no one did !
-
Craig Richardson 🌈
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia Already tried the text service this was my last ditch attempt to resolve on here
-
Liam Eaglestone
(@liameaglestone) reported
from
Liverpool, England
@virginmedia how do I best report the broadband is not working at my home?
-
parki99
(@parki99) reported
from
Seaforth, England
@virginmedia daily reeboting of my router is not an answer. Giving me another new router where I then have to reset all of my smart devices is not an answer. Sort out the supply. The BT cables are now in service in my area and switching is looking more likely!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Reece Clarke
(@Reececlarke21) reported
@VirginMediaIE having a problem with my virgin media tv
-
Cath Puri
(@CathPuri) reported
@virginmedia Had YEARS of poor broadband & tv, with many new routers, engineer visits & complaints with no improvement. I found out that VM have a solution to the issues - their Pod Mesh system. But I have to pay extra for it, after years of paying full price for poor service!!
-
chlo
(@chlodolmio) reported
Moved into my new home 8 days ago, (I’d phoned the movers team at @virginmedia 3 days prior to moving, to inform them and transfer the service), I brought my own Hub to the new house and did everything I needed to (1 of 2)
-
erpheath
(@erpheath) reported
@virginmedia I suppose VirginMedia’s conception of ‘as soon as we can’ is different to mine. People rely on your service to conduct business. What this shows is that VirginMedia can’t be counted on to provide adequate support to keep customers connected.
-
Steve D
(@Stevie306) reported
@virginmedia @SamsungHelpUK up until yesterday I could control my VM Tivo Box with my Samsung TV remote but its stopped working. I've tried setting up again via TV but not working. Advice please?
-
🦊 Auro D. Hikoshi 🦊
(@CooroSnowFox) reported
@AndyThorneMcr @nikoexxtra Hmmm virgin media I can't talk I do have them and It's not that bad but don't think they are moving into anything other than o2
-
Swan Hive
(@SwanHive) reported
@virginmedia your service is awful. Down for the 4th time this week. 3 engineer bookings canceled in a row with no explanation.
-
Jignesh Sachdev
(@JigneshSachdev1) reported
@virginmedia: I am looking for broadband only- OX43BX, M100- £24 monthly & would like to know max edf charges. Contacted many times but not getting concrete response on max EDF. Asked sales team, one called-text me, max £80 charge & other said max £240. Looking for help on this
-
camjeffers
(@camjeffers) reported
@cinderellao9 @virginmedia That’s mad! They keep telling me I’m entitled to nothing for some reason! I think if I’m paying for a service it should be provided!
-
Wes Hiles
(@WesHiles) reported
@virginhelp @virginmedia Still no help...