Virgin Media Outage Report in Liverpool, England
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The latest reports from users having issues in Liverpool come from postal codes L13, L36, L71 and L17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Liverpool, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, Prenton, St Helens and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Liverpool, England
Latest outage, problems and issue reports in Liverpool and nearby locations:
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia I have contacted you I got in touch this morning owing to complete outage It was confirmed I would be getting called today for complaint call back Guess what you failed again
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Sheila Hibberd
(@sheilahibberd) reported
from
Rainford, England
@virginmedia please help V6 box is playing up, causes tv to keep going off from a few seconds to making tv turn off. It is not the TV as works fine on freeeview
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia The point is this was raised Wednesday I was promised a call back that afternoon Chased it up in Thursday Promised a call back by midday today at the very latest Each time I do contact your centres have to listen to awful hold music for hour and often get hung up on
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Bet if I owed money you would be in constant contact Can you arrange for call back Can you take ownership You should have a complete r could ed of notes after I have contacted you Wednesday Thursday and today this week alone Also contacted with same issue last 3 years
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Called your service promised a call back on Wednesday Didn't happen Rang on Thursday Was hung up on Rang back Unsympathetic operative promised call back 72 hours Will it happen tomorrow highly skeptical You have taken more than £300 from me and lied
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Ringing your service once more how pathetic is it
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Lyndsey Moss
(@lyndseym123) reported
from
Halewood, England
@virginmedia our connection keeps cutting in and out while watching TV - everything else coming through the HDMI is fine. Could someone please advise if there are issues in the L25 Liverpool area please #virginmedia
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Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
Honestly feel like the last few months have been a battle with persistent internet issues. It’s become tiring and stressful @virginmedia.
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia no response 21 days since I wrote, email and called you to cancel virgin broad Poor customer service !!
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I have tried calling and emailing virgin media to cancel my broad band contract. I have also written to virgin media on 1/7/2020 to cancel contract but No reply !! Not good service and would advise against using virgin media
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia you sent a new router because the other one didn’t work properly and this one is worse. WiFi non existent I want to leave your rubbish service and I’m not sitting on the phone for hours so sort it or I’m going to the ombudsman
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@gm
(@mymatedex) reported
from
Kirkby, England
@virginmedia any chance someone could help me. Been trying to get through for 2 hours. Want to cancel my TVcontract and this is the hardest thing I’ve ever had to do to cancel. Going around in circles 🤯
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Nicola McKeown
(@Nikimc17) reported
from
Seaforth, England
@virginmedia is absolutely awful 😡 lost count of the amount times internet has booted me out whilst watching this match 🙄
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Catherine Crilly
(@cathcrilly) reported
from
Liverpool, England
Guys I know the world is a toilet and very bad things are happening but if there's going to be one thing to tip me over the edge, it'll be the Virgin Media interface. Absolute fiasco every time you go to watch anything 🆘
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Kris Leonard
(@Kay_Leno) reported
from
Seaforth, England
@virginmedia is your live chat on the website not working?
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Paul Walsh
(@walshy31) reported
from
Liverpool, England
@virginmedia In work now! Family struggling at home will have to do tonight! Are there other steps you can message me. messaging on here last week service been terrible and believe the whole area from speaking to friends and family! Virgin need to acknowledge and communicate if bigger issues.
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia So your promises mean nothing nor customer service. I ha e spent so much to e explaining my self and my issue. If I say I will do something I will do it. When I rang the centre yet again this morning I was again assured that a call back would be made today
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia could I please have a number to speak to someone human about my WiFi issues?
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MarkRP
(@markrp64) reported
from
Liverpool, England
@virginmedia is the WiFi down in Wavertree Liverpool. Tried rebooting our hub and still no success. Two days without WiFi. Tried phoning the other day but gave up after 50 mins,
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Kayakmoose
(@KayakmooseF) reported
from
Liverpool, England
@BeanToast @skytv @virginmedia Check each month's bill very carefully as they are prone to be really inconsistent when it comes to billing. I wouldn't use them at all but no others can provide speed like there's in my area. Once others start providing a service like virgin I will be changing providers.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Cassidy
(@jcassidy2) reported
@virginmedia I’m disabled with neurological conditions and I called 3 times to cancel my contract (it has just expired) but was out on hold all 3 times for over 40mins. My condition means I can’t sit for longer than that on hold. Please assist
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Pauline Lomax
(@RedhillsAnnie) reported
@virginmedia Yes I have a 3 hub. I will download the app and hopefully there will be a solution?
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El.illustrates
(@ElIllustrates) reported
@virginmedia Broadband has been down since this morning in SE4. I can’t log in to receive updates as the account is owned by the landlord. Can I please have an update on when I can expect this to be resolved?
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Ashlee Mccarthy
(@ashleemcc) reported
@virginmedia Nope! This is the problem it says no issues but we are having to reset router a few times a day.
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Anna Hill 🐧
(@Blod_wen) reported
@virginmedia hi there. Is there any update on when our broadband & TV service will be up & running again in the SW16 3 postcode area? We've had no service since yesterday lunchtime. Fix time on your service page still saying 18:00 today. Please can you update? Thank you.
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injera and plantain mami 🍌👩🏾🌾🌱
(@injera_plantain) reported
Hi @virginmedia there is a power outage in Brockley (SE4) which has left us without WiFi to work for a day. You advised it would be fixed today by 4pm. Currently there is still no service! When will this be fixed? thanks in advance.
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Two Neurons
(@TwoNeuronstream) reported
@virginmedia Yeah.. that is just unacceptable at this point. Also your bot is now spamming the same messages over and over again... Holy crap... Right I'll be contacting the ombudsman and filling yet another OfCom complaint
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ian
(@IanBorrett) reported
@erik_o69 @mmusJu @ManUtd I've taken it, mate. I'm onto the next thing already. I don't **** about with my moaning. Unless it's virginmedia
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caroline gray
(@g_carrie21) reported
@virginmedia does the weather affect you quality of service, today has been another total right off for work and home schooling. Signal dropping every 5 mins
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Sharon 😷💙
(@EssGee_x) reported
@virginmedia Genuinely shocked at the rudeness of the customer service advisor I just spoke to. You’ve already messed up by failing to cancel my contract as requested, but to have staff giving attitude as well is disgusting. And my contract still isn’t cancelled!