Virgin Media Outage Report in Liverpool, England
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The latest reports from users having issues in Liverpool come from postal codes L13, L37, L3 and L4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Liverpool, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Upton, Liverpool, St Helens, Skelmersdale, Birkenhead, Runcorn and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Upton |
TV | |
| Liverpool |
Internet | |
| St Helens |
Internet | |
| Upton |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Liverpool, England
Latest outage, problems and issue reports in Liverpool and nearby locations:
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Liam 🥊🎙
(@LJBret11) reported
from
Seaforth, England
@virginmedia has got the worst customer service of any network. Raised a complaint back in January regarding a misold package,still waiting for an outcome. The notes say they have tried contacting me...no they havnt, not missed calls, voicemails or emails. Absolute liars.
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Why have a Twitter presence when you can never answer account specific queries? It's a ridiculous set up.
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Whittle
(@Stixx1979) reported
from
Liverpool, England
@virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.
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clare wilson
(@nookandwillow) reported
from
Prescot, England
@ThingsByNik @virginmedia Oh no, I’ve just signed up for their BB as our Sky one is awful and it’s the fastest available, I keep hearing not the greatest things about them though 🙈
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Well I've just had a "sort of" resolution but still not really acceptable. I gave 30 days notice to cancel my services as want to get Sky. Sky and Openreach are coming tomorrow to fit phoneline & services. I have booked a day off work for this. If there is still (cont) >>
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.
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Chris Greenhalgh
(@Ceasar_1990) reported
from
Liverpool, England
Virgin media internet is the worst 😤
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clare wilson
(@nookandwillow) reported
from
Prescot, England
@ThingsByNik @virginmedia Have noticed they’re hard to get hold of as I’ve had issues with my install (outdoors related) they should at least do you a deal…if you could actually speak to them they will prob offer you something, that’s what Sky usually do
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Mancunian 👉🏼 Merseyside
(@justmekieee) reported
from
Wallasey, England
THREE months I waited for @virginmedia to come out and install my new broadband around 16 rescheduled appointments, 2 no show engineers, 1 who 'nipped to his van' and then never came back, each time it'll be installed next time we assure you, all this time they are still adding..
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia They will disconnect my services but it might take 24 hrs..as I say if Openreach come and find I have a working phone line then them and Sky will cancel ny ibstallation! Please can my phone but turned off as of midnight or at least mych earlier than 24hrs?
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Woggy
(@Allenwalkden) reported
from
St Helens, England
Internet @virginmedia is down in WA10 and your device status page is giving a 404
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
@Deanzey @virginmedia But it never… I used mobile 5G 😜
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
The customer service offered by @virginmedia has now reached such comically useless levels that they're now making it next to impossible for me to pay them for their services!
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !
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Mancunian 👉🏼 Merseyside
(@justmekieee) reported
from
Wallasey, England
@virginmedia I have yes, nothing appears. It states in your terms and conditions that payment will be made promptly, 30 days after the 1st missed appointment, it was 75 for you to fix, and now 85 since we started. If you terminate my services because of this, you pay me via cheque, correct?
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Mancunian 👉🏼 Merseyside
(@justmekieee) reported
from
Wallasey, England
@virginmedia Hi Virgin, I have called and asked for this to be escalated to a manager 3 times (you don't have a complaint's team apparently), over the past past 10 days.. over the telephone this was done, but no-one calls me 😞 and when I ring back noone has a clue what's going on..
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Whittle
(@Stixx1979) reported
from
Birkenhead, England
@realalanwiggins @virginmedia Pointless reporting anything even if you can get hold of anyone. Has to be the worst customer service about.
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Veiledplayer
(@veiledplayer) reported
@virginmedia Appreciate the reply john, yes 90 minuites after waiting on hold I got through and managed to make a payment, the issue got escalated aswell since I couldn't pay online or via the automated service
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traybelline
(@traybelline) reported
@virginmedia This is the number I have called twice and been hung up on, what's the resolution to that happening twice?
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Livingthedream
(@uksell2you) reported
@james_chang @virginmedia @MartinSLewis makes me really wonder why internet connection is so expensive in the UK. I am in Bulgaria and pay 15 lev a month (approx £6.50) for mine and get it via satellite, NO cables, really fast service unbroken service - why cant similar be done for the UK . All about profit i guess
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ShornyMalcolmson
(@shorny_m) reported
@numpty_teacher @virginmedia What a pain! I hope virgin can help!
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Josie Knight
(@josie_charlie) reported
@virginmedia we are new customers and have now been informed there is an outage in the area by one of your customer service team on the phone. The website says there are no problems in our area - please can someone help? We need the internet to work. This is not a good start!
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Mike Kivi
(@mikekivi) reported
@rguest79 @virginmedia @BorisJohnson Is it WIFI or the data rate to the router? WiFi signal, you need more boxes young bladder!
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Lauren mcdonagh
(@blondielaurenp) reported
@virginmedia Nope still issues and heard off No one looking to see when my contract is up please
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Brita!
(@Brita_UwU) reported
@virginmedia fix your damn *** internet, **** sake there is people who has to do **** at home and no Internet available.
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Amie
(@_amiehendryx) reported
@virginmedia on hold to speak to someone after 35 mins and then get hung up on? Terrible customer service!!!! Now phoning for the second time absolute disgrace
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Brett Hawke
(@hawkester23) reported
@virginmedia Not up for an hour on hold to have the phone put down on me again. Can you please answer my previous question, is the return call just an issue this morning or is it something you don't do?