Virgin Media

Virgin Media Outage Report in Liverpool, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Liverpool come from postal codes L3, L7, L6, L8, L5, L25, L1 and L14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Liverpool, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Liverpool, England 03/18/2025 04:45

March 18: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Liverpool, England

The most recent Virgin Media outage reports came from the following cities: Prenton, Liverpool, Ellesmere Port, St Helens, Widnes, Birkenhead, Wallasey, Runcorn, Prescot, Upton and Ormskirk.

Loading map, please wait...
City Problem Type Report Time
United KingdomPrenton Internet
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomLiverpool Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Liverpool, England

Latest outage, problems and issue reports in Liverpool and nearby locations:

  • KerryPearse Kerry Pearse 💕 (@KerryPearse) reported from Widnes, England

    @virginmedia A member of the family has dementia and now gone into care home so need to cancel the policy, we have power of attorney which should be noted from last time we sent it to you but they wouldn’t help as they said they can’t deal with us for this situation

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    Soooooo fed up with @virginmedia internet dropping out with Netflix, TV & my PlayStation!!! And they reckon there isn’t a problem with our router!! #LIVID

  • kirst_louisexxo Kirst-Lou✨💛💜 (@kirst_louisexxo) reported from Liverpool, England

    Smooth play the same **** every half hour I swear; been here since 2 and I’ve heard the same song 3 times already worse than virgin media.

  • KerryPearse Kerry Pearse 💕 (@KerryPearse) reported from Widnes, England

    @virginmedia Tried ringing but got nowhere on phone to customer services so just need to cancel. Is this something I can do via the website?

  • MrCRichardson Craig Richardson 🌈 (@MrCRichardson) reported from Liverpool, England

    @virginmedia how do you you speak to the specialist complaints dept. I have had a billing issue for over 2 months, that still isn’t resolved? Told last week would get call Monday still waiting...

  • davidbowes80 Dave the deccy (@davidbowes80) reported from Eccleston, England

    @BBCWatchdog My dad recieved Absolute terrible customer service from @virginmedia apparently when you cancel a contract in april it still doesn't show up on their system and then get a bill they say they couldn't access his account to cancel it but could when he offered to 1/2

  • MrCRichardson Craig Richardson 🌈 (@MrCRichardson) reported from Liverpool, England

    @virginmedia So no one at virgin can help or resolve the issue great

  • CraigC84 Craig (@CraigC84) reported from Liverpool, England

    @virginmedia can you please contact me. Ur customer service is a disgrace

  • ansumDave David Harrison (@ansumDave) reported from Seaforth, England

    @virginmedia You didn't t even address it. Went on your terms and conditions and corporate statement. You have not followed up r own protocol. Would be interesting to see if the plentiful other complaints got the same short shrift. It was the lying and the price gouging that is the worst

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia @Buttonscro Oh and your £70 per month broadband is down yet again

  • sturichie Irish Stu (@sturichie) reported from Eccleston, England

    @virginmedia now 50 minutes on the phone. Absolutely useless customer service. If only I could speak to someone I could cancel

  • parki99 parki99 (@parki99) reported from Seaforth, England

    @virginmedia service is down Again in L22. When are you going to do a proper investigation into the cables and rectify your infrastructure. You may provide the fastest broadband, but what good is speed when there is an issue delivering it to properties?

  • TGVMD TGVMD (@TGVMD) reported from Maghull, England

    @virginmedia virgin tvgo not working with new iOS 14. Any fixes?

  • KerryPearse Kerry Pearse 💕 (@KerryPearse) reported from Widnes, England

    @virginmedia It’s ok I’m not explaining the issues on here then.

  • oppositejohn oppositejohn (@oppositejohn) reported from Liverpool, England

    Could @virginmedia be any more crap if they tried? Internet on & off all day. **** Turpin had the courtesy to wear a mask #fail #virginmedia

  • KerryPearse Kerry Pearse 💕 (@KerryPearse) reported from Widnes, England

    @virginmedia so much easier to cancel payments than actually sort issues out with you. Customer services Not helpful and don’t care

  • WKLetting West Kirby Letting Ltd (@WKLetting) reported from Hoylake, England

    @virginmedia I have just got through on the telephone on 03454541111 and had to pay £116.50 to try and cancel contract as operator said virgin media do not accept cancellation by letter. He then transferred me to relations team and I waited 10 minutes for someone to speak but no one did !

  • MrCRichardson Craig Richardson 🌈 (@MrCRichardson) reported from Liverpool, England

    @virginmedia Already tried the text service this was my last ditch attempt to resolve on here

  • liameaglestone Liam Eaglestone (@liameaglestone) reported from Liverpool, England

    @virginmedia how do I best report the broadband is not working at my home?

  • parki99 parki99 (@parki99) reported from Seaforth, England

    @virginmedia daily reeboting of my router is not an answer. Giving me another new router where I then have to reset all of my smart devices is not an answer. Sort out the supply. The BT cables are now in service in my area and switching is looking more likely!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Reececlarke21 Reece Clarke (@Reececlarke21) reported

    @VirginMediaIE having a problem with my virgin media tv

  • CathPuri Cath Puri (@CathPuri) reported

    @virginmedia Had YEARS of poor broadband & tv, with many new routers, engineer visits & complaints with no improvement. I found out that VM have a solution to the issues - their Pod Mesh system. But I have to pay extra for it, after years of paying full price for poor service!!

  • chlodolmio chlo (@chlodolmio) reported

    Moved into my new home 8 days ago, (I’d phoned the movers team at @virginmedia 3 days prior to moving, to inform them and transfer the service), I brought my own Hub to the new house and did everything I needed to (1 of 2)

  • erpheath erpheath (@erpheath) reported

    @virginmedia I suppose VirginMedia’s conception of ‘as soon as we can’ is different to mine. People rely on your service to conduct business. What this shows is that VirginMedia can’t be counted on to provide adequate support to keep customers connected.

  • Stevie306 Steve D (@Stevie306) reported

    @virginmedia @SamsungHelpUK up until yesterday I could control my VM Tivo Box with my Samsung TV remote but its stopped working. I've tried setting up again via TV but not working. Advice please?

  • CooroSnowFox 🦊 Auro D. Hikoshi 🦊 (@CooroSnowFox) reported

    @AndyThorneMcr @nikoexxtra Hmmm virgin media I can't talk I do have them and It's not that bad but don't think they are moving into anything other than o2

  • SwanHive Swan Hive (@SwanHive) reported

    @virginmedia your service is awful. Down for the 4th time this week. 3 engineer bookings canceled in a row with no explanation.

  • JigneshSachdev1 Jignesh Sachdev (@JigneshSachdev1) reported

    @virginmedia: I am looking for broadband only- OX43BX, M100- £24 monthly & would like to know max edf charges. Contacted many times but not getting concrete response on max EDF. Asked sales team, one called-text me, max £80 charge & other said max £240. Looking for help on this

  • camjeffers camjeffers (@camjeffers) reported

    @cinderellao9 @virginmedia That’s mad! They keep telling me I’m entitled to nothing for some reason! I think if I’m paying for a service it should be provided!

  • WesHiles Wes Hiles (@WesHiles) reported

    @virginhelp @virginmedia Still no help...