Virgin Media Outage Report in Liverpool, England
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The latest reports from users having issues in Liverpool come from postal codes L3, L7, L5, L8, L1, L6 and L71.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Liverpool, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Prenton, Liverpool, Runcorn, St Helens, Ellesmere Port, Prescot, Wallasey, Birkenhead, Upton and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Prenton |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Runcorn |
Wi-fi | |
| Prenton |
Wi-fi | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Liverpool, England
Latest outage, problems and issue reports in Liverpool and nearby locations:
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Why have a Twitter presence when you can never answer account specific queries? It's a ridiculous set up.
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Well I've just had a "sort of" resolution but still not really acceptable. I gave 30 days notice to cancel my services as want to get Sky. Sky and Openreach are coming tomorrow to fit phoneline & services. I have booked a day off work for this. If there is still (cont) >>
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia They will disconnect my services but it might take 24 hrs..as I say if Openreach come and find I have a working phone line then them and Sky will cancel ny ibstallation! Please can my phone but turned off as of midnight or at least mych earlier than 24hrs?
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Rebekah Jones
(@Rebekah87816847) reported
from
Birkenhead, England
@virginmedia ... down AGAIN ... seriously get it sorted ..
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others
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Woggy
(@Allenwalkden) reported
from
St Helens, England
Internet @virginmedia is down in WA10 and your device status page is giving a 404
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia worst customer service ever. Have been a customer for 30 years and called today to review my package. 35 minutes, 3 departments later and still no closer to being sorted.
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.
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Chlòe
(@tweetsfromchlo) reported
from
Liverpool, England
Hi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia must hate all their customers if they treat customers of 30 years this badly @skytv
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Sam Tempest
(@SATempest) reported
from
Heswall, England
@virginmedia Thanks for your reply. I appreciate that but I’ve already raised the issue and was told I would be called back today, it’s now almost 5pm and I’ve not heard anything. I appreciate you might be busy but your customer service is shocking, as always…
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
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WirralDad Rob
(@wirraldad) reported
from
Wallasey, England
@UK_FightNight @virginmedia They are saying tech issues and engineers are working on it when ring up
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Rebekah Jones
(@Rebekah87816847) reported
from
Birkenhead, England
@followmeplz39 @virginmedia All back up again now .. but seems the whole country went down at once
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
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Craig Adamson
(@iamcraigadamson) reported
from
Liverpool, England
Virgin media making Sky look more and more tempting every night. Another outage, come on guys.
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Whittle
(@Stixx1979) reported
from
Birkenhead, England
@realalanwiggins @virginmedia Pointless reporting anything even if you can get hold of anyone. Has to be the worst customer service about.
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Whittle
(@Stixx1979) reported
from
Liverpool, England
@virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.
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Sam Tempest
(@SATempest) reported
from
Heswall, England
@virginmedia is it possible to DM someone to cancel a contract? I’ve been on hold for 45 minutes, finally got through to someone who said it’s not within their remit, transferred me to another department and now the line is silent and I’ve been waiting almost an hour!???
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tajinder Garcha
(@GarchaTajinder) reported
@virginmedia There is no resolution John! I’m still at the same stage I was a week ago! I’m off to #skyglass let me know when you want me to pay September, October and the disconnection fee. I’m not chasing you people anymore as you obviously don’t need or want my money.
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Ray
(@Ray59325969) reported
@virginmedia That's another 3 times I've had to reboot. I've phoned and given 30 days notice to cancel. But of course Virgin have advised of the £200 to cancel quoting your terms and conditions. In 10 years with @BT I had less problems than 6 months with @virginmedia
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Mark Hanlon
(@hanlon_mark) reported
@virginmedia you carried out “essential works to modernise and future-proof our network in our area on Tue 05 Oct”. Since then our TV quality has been poor with the picture breaking up and some channels are unwatchable. Let me know when you will rectify this.
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Mɑrvelous🇵🇭
(@marvgateb) reported
Virgin Media has to be the worst internet provider
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Lisa J Coombes
(@LisaJCoombes1) reported
@virginmedia my mother who is 86 years old has been without her landline since Sunday due to your incompetence. You say it is a regional issue, then say is not, we then book an engineer, you then cancel because a regional issue, 3 times now and she still has no landline
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Jack Skellington 🎃
(@JackTheKenku) reported
I got told to "contact my internet supplier" Virgin Media is awful and don't really care.
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Nader Jegham
(@Naderjegham) reported
@virginmedia Have done that router isn’t the only issue. I mentioned VM refusal to swap lethargic TiVo for a newer box and are asking for more money which is unbelievable! I could be using VM store but I can’t. It’s their loss
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Zulfiqar
(@alZulfiqarK) reported
Disgusting service from @virginmedia There broadband not working all day and there customer service not accepting any complaints saying network is fin @WhichUK @Ofcom
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H Singh
(@harjiharj) reported
@virginmedia is broadband down in leytonstone? Feels like the apocalypse
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Lesley Nicola💙
(@LesleyS03049176) reported
@lizfraser1 I would ring up virgin media and renegotiate. I rang them about my package said it was to expensive and they knocked off £30 and sent me a new hub for free ( I have TV & broadband ). The worst they can say is no and then you go elsewhere .Their loss x