Virgin Media Outage Report in Liverpool, England
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The latest reports from users having issues in Liverpool come from postal codes L13, L37, L3 and L4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Liverpool, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Upton, Liverpool, St Helens, Skelmersdale, Birkenhead, Runcorn and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Upton |
TV | |
| Liverpool |
Internet | |
| St Helens |
Internet | |
| Upton |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Liverpool, England
Latest outage, problems and issue reports in Liverpool and nearby locations:
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Sheryl
(@Sheryl83) reported
from
Ellesmere Port, England
@virginmedia trying to set up a #dementia phone at my grandads and it won't work. Think it could be to do with line as it works from my house. Always says number not recognised, please help!
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gleeson
(@johngleo) reported
from
Liverpool, England
@virginmedia is there an internet problem in the Norris green area
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Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
@JacobAlderHam @virginmedia Shocking isn’t it mate, I’ve not been able to use streaming devices or gaming devices for a few weeks without constant spikes and buffering. I pay for 200 down and receive about 40... so much packet loss. Shambles.
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Brown Pigeon
(@brownpigeon1) reported
from
Liverpool, England
@APATBillShep @virginmedia Been blaming my connection problems on knackered laptop in the Swan, but general concensus appears to be that @virginmedia is just crap
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Brian O'Keefe
(@rider45) reported
from
Seaforth, England
@virginmedia Never got a reply so my sister as account holder has sent a text but still awaiting a reply.
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Paul Beesley
(@bluebadgeguide) reported
from
Garston, England
@virginmedia I called at 1541 today to report that my parents landline was not working. I made it clear that they are very elderly and need the landline in emergencies. I left my mobile number and asked for a callback to check progress 1/2
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JC🔴⭐⭐⭐⭐⭐⭐
(@JoeyCaldwell) reported
from
Roby, England
@virginmedia download speeds today have been an absolute disgrace. Usually spot on but last two days struggling to make 20mbps. Joke of a service
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Woggy
(@Allenwalkden) reported
from
St Helens, England
.@virginmedia you're flakey broadband had stop working, again! WA10, trying to work from home and it's so unreliable, can't wait to change at the end of my contract, you're service is a joke.
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Helen C Murphy
(@helen_c_murphy) reported
from
Liverpool, England
@virginmedia having issues with connectivity & slow speed. I'm working from home & this is causing me a LOT of stress. I still have targets. Hard to do when the internet is crawling & up & down like a yoyo. Been like this for 2 weeks. Diagnostics say no problem 😥😭
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paul ridgway
(@paulridgway95) reported
from
St Helens, England
@virginmedia Tivo box was on for about 20 mins then shut down and re booted it's self
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Gray H
(@gray_h81) reported
from
Roby, England
@virginmedia have got to be the worst network providers ever. 10 times worse than @Sky10mbps which is saying something - 2 months in and haven’t got a clue what they are doing 🤬😡
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Lisa
(@LisVegas81) reported
from
Seaforth, England
@virginmedia please help online isn’t getting me anywhere, no one answers questions this is my last hope.... I need a signal boost due to working from home... help
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Mersey SEO
(@MerseySEO) reported
from
Seaforth, England
@virginmedia We’re on at the moment & has been stable for last 2hrs. Normal base status light at bottom. When goes down, Internet light flashes whilst syncing - sometimes requiring repeated attempts.
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Alan Wilkinson
(@mrwilkinson1979) reported
from
Widnes, England
@virginmedia 2half hours waiting for a reply in text service! Can someone take ownership please!
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Zeliha Haxhifazliu
(@ZHaxhifazliu) reported
from
Liverpool, England
@vmbusiness at this current time working from home under so much stress and pressure the last thing you need is your broadband playing up. This is not acceptable we ate paying for a service which is currently nonexistent. Wifi goes down every 5 min. Please can you look into this
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Woggy
(@Allenwalkden) reported
from
St Helens, England
@sleepydeeves Yep .@virginmedia broadband and TV down in WA10, it's been flakey for months
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Dr Jane F. Wilkinson
(@chlamityjane) reported
from
Wallasey, England
Just tried to contact @virginmedia as we have no WiFi even tho the signal looks strong & like we’re connected - nil. Using data now. In a horrible circuit of click this then that.... come back to same ‘contact us’ page! 😩 An update please @virginmedia !
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Nick Mercer
(@ndmerc) reported
from
Liverpool, England
@virginmedia customers suffering the usual standard of service from virgin Media again. Denial of service should see customers compensated, customer service appears to be the lowest priority.
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Renzair
(@renzair) reported
from
St Helens, England
@virginmedia If your internet service to St. Helens could be anything other than complete dogshit for more than five minutes that’d be swell. Since 7:30 this morning, constant outages of internet service. STILL happening at 16:00. Thanks (for nothing). Again.
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Kim Shelley
(@KimmyLFC) reported
from
Seaforth, England
@virginmedia is shit, all the channels have gone off and this is the second time we have got to reboot it, not happy 😡😡😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Courtney Larkin
(@courtneyjlarkin) reported
@virginmedia When Volt features were activated my bill jumped from £33.99 per month to £57. On top of this there was a change services charge applied of £21.47 So I'm owed a one off credit of £44.48 and a recurring monthly credit of £23.01 as I never agreed for a change in tarrif.
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rob matchett
(@robmatchett) reported
@virginmedia I have managed to, it’s more a point that your call centre staff are a disgrace and 100% wouldn’t recommend using your service to anyone based on this
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audrey meek
(@niccismum) reported
@virginmedia I did on hold for 30 mins then said the could not help I need to contact the web team sign into my virgin media and click the link. But I can’t find the link can you please tell me where this link is or send it to me !!!!
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mark palmer
(@MaverickMark) reported
@virginmedia ignoring the ongoing disasters you fail to resolve. You now open complaints & send me emails saying they are resolved (which they aren’t) whilst still live on the call opening the complaint. Just done this to me twice.
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Marie Anderson
(@portergill) reported
Don’t know how virgin can justify putting the bill up £5 a month when the last week we’ve had nothing but problems with the internet dropping @virginmedia
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IcanLevitate
(@icanlevitateoff) reported
@virginmedia currently having issues with ping spikes on my broadband. tried restarting my router
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Lynn St Louis
(@lstlouislondon) reported
@virginmedia @IamCStlouis I will pass this message on to her. It’s a shame that the agents keep telling her a manager will call her. They never do
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TonyM
(@BATC_London) reported
@virginmedia won't let me sign in - that's the problem!
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sM0k3sT4k
(@smokestak) reported
@virginmedia Login and then reset password error pages
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mark
(@markturner2012) reported
@virginmedia I not the holder I was their when he ask me his phone line is down and he cannot phone them