Virgin Media Outage in Liverpool, England

@virginmedia virgin tvgo not working with new iOS 14. Any fixes?

@virginmedia So no one at virgin can help or resolve the issue great

@virginmedia Already tried the text service this was my last ditch attempt to resolve on here

@virginmedia A member of the family has dementia and now gone into care home so need to cancel the policy, we have power of attorney which should be noted from last time we sent it to you but they wouldn’t help as they said they can’t deal with us for this situation

@virginmedia Tried ringing but got nowhere on phone to customer services so just need to cancel. Is this something I can do via the website?

@virginmedia It’s ok I’m not explaining the issues on here then.

@virginmedia so much easier to cancel payments than actually sort issues out with you. Customer services Not helpful and don’t care

@virginmedia how do you you speak to the specialist complaints dept. I have had a billing issue for over 2 months, that still isn’t resolved? Told last week would get call Monday still waiting...

@virginmedia daily reeboting of my router is not an answer. Giving me another new router where I then have to reset all of my smart devices is not an answer. Sort out the supply. The BT cables are now in service in my area and switching is looking more likely!

@virginmedia service is down Again in L22. When are you going to do a proper investigation into the cables and rectify your infrastructure. You may provide the fastest broadband, but what good is speed when there is an issue delivering it to properties?

@virginmedia how do I best report the broadband is not working at my home?

Could @virginmedia be any more crap if they tried? Internet on & off all day. **** Turpin had the courtesy to wear a mask #fail #virginmedia

@virginmedia now 50 minutes on the phone. Absolutely useless customer service. If only I could speak to someone I could cancel

@virginmedia I have just got through on the telephone on 03454541111 and had to pay £116.50 to try and cancel contract as operator said virgin media do not accept cancellation by letter. He then transferred me to relations team and I waited 10 minutes for someone to speak but no one did !

Smooth play the same **** every half hour I swear; been here since 2 and I’ve heard the same song 3 times already worse than virgin media.

@BBCWatchdog My dad recieved Absolute terrible customer service from @virginmedia apparently when you cancel a contract in april it still doesn't show up on their system and then get a bill they say they couldn't access his account to cancel it but could when he offered to 1/2

@virginmedia can you please contact me. Ur customer service is a disgrace

Soooooo fed up with @virginmedia internet dropping out with Netflix, TV & my PlayStation!!! And they reckon there isn’t a problem with our router!! #LIVID

@virginmedia You didn't t even address it. Went on your terms and conditions and corporate statement. You have not followed up r own protocol. Would be interesting to see if the plentiful other complaints got the same short shrift. It was the lying and the price gouging that is the worst

@virginmedia @Buttonscro Oh and your £70 per month broadband is down yet again

@virginmedia to think the amount of money everyone is paying to watch repeated shows and sports, the least you could do is ensure the service is operating correcrly

@virginmedia broadband down in KT3, nothing listed on website and the ‘help’ online is unhelpful. Are you aware of any issues and can you help resolve please?

@virginmedia is there any other way I can speak to your customer service to make a complaint? Cant send an email and don't fancy spending more time on hold.

@virginmedia is your service down again! Its such a poor service this

@virginmedia have got to be the most useless customer service team to exist

@ntfc I don't suppose there's any chance that if I can't stream the game after paying that I can get a refund? Just that @virginmedia broadband has gone down yet again.

@virginmedia 3 hours on the phone to you. Still on hold. Getting passed around like a ******! Worst customer service I’ve ever encountered

@virginmedia BT spirt 3 not working on Virgin, help

@virginmedia This is going round in circles. They cannot do anything as I bought your internet via PayPal so they cannot refund. They said it was fine but was not. I will issue bank dispute.

@virginmedia @TooTrot @virginmedia - I tweeted yesterday but no one replied? Asking how I get a deal on my contract renewal? Currently quoted double the new customer rates?