Virgin Media Outage Report in Liverpool, England
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The latest reports from users having issues in Liverpool come from postal codes L13, L7 and L71.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Liverpool, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Skelmersdale, St Helens, Liverpool, Runcorn and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Skelmersdale |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Liverpool, England
Latest outage, problems and issue reports in Liverpool and nearby locations:
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Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
@JacobAlderHam @virginmedia Shocking isn’t it mate, I’ve not been able to use streaming devices or gaming devices for a few weeks without constant spikes and buffering. I pay for 200 down and receive about 40... so much packet loss. Shambles.
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michael allen
(@shmike07) reported
from
Seaforth, England
@III_VIII_I @virginmedia I work for another provider,it never drops below 60mb anytime day or night so it’s possible to do it. Over subscribed in your area.
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Tom Kelly
(@topbalcony) reported
from
Seaforth, England
@virginmedia I have been unable to access my Blueyonder e mail for 2 weeks now. I have tried the recommended fixes to no Avila and am told I might wait for an hour to have someone answer my call. £80 a month for a broken service is a bit on the steep side
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Sara Hughes❤🦁
(@mrsyozzer1) reported
from
Birkenhead, England
Yes annoyingly intermittent service, any idea when it'll be sorted @virginmedia
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Tim Lyth
(@the_eporter) reported
from
Ellesmere Port, England
@virginmedia having issues with broadband. Hope it gets fixed soon.
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Zoey
(@zozzaballs) reported
from
Birkenhead, England
@SophieMEdwards @virginmedia Ours was the same, someone came out and fitted a booster few weeks ago but even that sometimes goes off. But this week it’s been awful
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Alan Wilkinson
(@mrwilkinson1979) reported
from
Widnes, England
@virginmedia 2half hours waiting for a reply in text service! Can someone take ownership please!
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Alan Wilkinson
(@mrwilkinson1979) reported
from
Widnes, England
@virginmedia still waiting for contact or a method I can use to contact. Disgusting service! Happy to take my money
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia my girls keep moaning r internet keeps going of is there a problem in WA8 8BS area
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Zeliha Haxhifazliu
(@ZHaxhifazliu) reported
from
Liverpool, England
@vmbusiness at this current time working from home under so much stress and pressure the last thing you need is your broadband playing up. This is not acceptable we ate paying for a service which is currently nonexistent. Wifi goes down every 5 min. Please can you look into this
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Alan Wilkinson
(@mrwilkinson1979) reported
from
Widnes, England
@virginmedia yet again I’m let down... WiFi gone while watching a film! But hey, you can’t be arsed answering customers issues!
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Ben 🌶️
(@TLClassless) reported
from
Birkenhead, England
@Jack1295 @DanCrea_ @virginmedia Yeah pretty much what Jack said, other intro prices for a lesser package also weren't as good, v sad. Yeah I've been thinking about doing an overhaul of my whole network, this might be the time to take the dive 😂
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ste donnelly
(@ste19410949) reported
from
Widnes, England
@virginmedia got to be worst service around all down again time to cancel I think
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ste donnelly
(@ste19410949) reported
from
Widnes, England
@virginmedia got to be worst internet service going time to get rid I think 💩💩💩
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colin littlejohns
(@colinlit) reported
from
Liverpool, England
@virginmedia Why is broadband so bad @virginmedia please confirm as ypur service is appalling
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Kim Shelley
(@KimmyLFC) reported
from
Seaforth, England
@virginmedia is shit, all the channels have gone off and this is the second time we have got to reboot it, not happy 😡😡😡
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Kathy Louise
(@KathyyyLouiseee) reported
from
Liverpool, England
@virginmedia I need to speak to someone urgently about Virgin showing a missed payment on my credit history back in August 2018, when I cancelled my internet back in June 2018 (which was made incredibly difficult by poor customer service at the time)
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Helen C Murphy
(@helen_c_murphy) reported
from
Liverpool, England
@virginmedia having issues with connectivity & slow speed. I'm working from home & this is causing me a LOT of stress. I still have targets. Hard to do when the internet is crawling & up & down like a yoyo. Been like this for 2 weeks. Diagnostics say no problem 😥😭
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Paul Beesley
(@bluebadgeguide) reported
from
Garston, England
@virginmedia I called at 1541 today to report that my parents landline was not working. I made it clear that they are very elderly and need the landline in emergencies. I left my mobile number and asked for a callback to check progress 1/2
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soph
(@imsophieeee) reported
from
Birkenhead, England
@virginmedia says there’s no known issues in my area, yet my internet has been down for the past 20 minutes :(
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Toby Bareham
(@tobyalxnder) reported
@virginmedia Hi all, is there anyway I can get my Hub 3.0 back? The Hub 4.0 is awful and has constant drop outs.
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Steve Gomery
(@GomerySteve) reported
@virginmedia Apparently so, but not holding my breath. It baffles me how it takes so long to close & pay a credit back. How exactly do I raise a complaint?
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Gary Cefai
(@CefaiGary) reported
@virginmedia I think I’m going to have to contacted the ombudsman as I’m not getting anywhere with customer service. If all calls are logged it will be made transparent.
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Jane Thomas
(@JaneThomas33) reported
from
Oxfordshire, England
@virginmedia Your network went down at about 3pm in the middle of a mtg not back up yet ?
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Damien Morgan-Smith
(@DamienMorganSm3) reported
@virginmedia @NYurbusiness “Call us, we won’t answer you, we will make you wait on hold for 40 mins then cut you off”. Virgin Media Customer Service 2021.
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Sophie Dolman
(@NandolSophie) reported
@virginmedia I'm really sorry, and I'm trying not to be rude, but a wifi router should have a direct broadcast of more than one metre, in direct site of the device. This router is literally right I'm front of me. I'm quite interested in the new wifi thingy you do, but apparently you have 0
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Oliver Flavin
(@bkdbns) reported
@virginmedia No local issues
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Alan Cox
(@EtchedPixels) reported
@virginmedia @virginmedia wasted hours on that. It's now a formal complaint. In 8 weeks 1 minute if it's not been resolved it will be with CEDR for adjudication as the previous one already is. If you bill me for the box I will report it to the bank as fraud.
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Sophie Dolman
(@NandolSophie) reported
@virginmedia OK, fine. I give up. I'm going to send my degree in electronics back, and quit my job as a mobile emergency vehicle hardware engineer. As I obviously have completely misunderstood 30 years of experience and training. Oh, and they need to rewrite the manuals in broadcast technolog
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Luke Ryder
(@Luke1200) reported
@virginmedia Thanks but I’ve already got a second engineer on the way. Just not happy with the lack of support/active contact/joined up communication I have received and no word about a refund which I am definitely owed. As a result of no internet I have wasted money on extra data