Virgin Media

Virgin Media Outage Report in Liverpool, England

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The latest reports from users having issues in Liverpool come from postal codes L13, L37, L3 and L4.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Liverpool, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Liverpool, England 12/26/2025 20:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Liverpool, England

The most recent Virgin Media outage reports came from the following cities: Upton, Liverpool, St Helens, Skelmersdale, Birkenhead, Runcorn and Prenton.

Loading map, please wait...
City Problem Type Report Time
United KingdomUpton TV
United KingdomLiverpool Internet
United KingdomSt Helens Internet
United KingdomUpton Phone
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Liverpool, England

Latest outage, problems and issue reports in Liverpool and nearby locations:

  • LJBret11 Liam 🥊🎙 (@LJBret11) reported from Seaforth, England

    @virginmedia has got the worst customer service of any network. Raised a complaint back in January regarding a misold package,still waiting for an outcome. The notes say they have tried contacting me...no they havnt, not missed calls, voicemails or emails. Absolute liars.

  • jayniecakes Jayne (@jayniecakes) reported from Liverpool, England

    @virginmedia Why have a Twitter presence when you can never answer account specific queries? It's a ridiculous set up.

  • Stixx1979 Whittle (@Stixx1979) reported from Liverpool, England

    @virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.

  • nookandwillow clare wilson (@nookandwillow) reported from Prescot, England

    @ThingsByNik @virginmedia Oh no, I’ve just signed up for their BB as our Sky one is awful and it’s the fastest available, I keep hearing not the greatest things about them though 🙈

  • jayniecakes Jayne (@jayniecakes) reported from Liverpool, England

    @virginmedia Well I've just had a "sort of" resolution but still not really acceptable. I gave 30 days notice to cancel my services as want to get Sky. Sky and Openreach are coming tomorrow to fit phoneline & services. I have booked a day off work for this. If there is still (cont) >>

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.

  • Ceasar_1990 Chris Greenhalgh (@Ceasar_1990) reported from Liverpool, England

    Virgin media internet is the worst 😤

  • nookandwillow clare wilson (@nookandwillow) reported from Prescot, England

    @ThingsByNik @virginmedia Have noticed they’re hard to get hold of as I’ve had issues with my install (outdoors related) they should at least do you a deal…if you could actually speak to them they will prob offer you something, that’s what Sky usually do

  • justmekieee Mancunian 👉🏼 Merseyside (@justmekieee) reported from Wallasey, England

    THREE months I waited for @virginmedia to come out and install my new broadband around 16 rescheduled appointments, 2 no show engineers, 1 who 'nipped to his van' and then never came back, each time it'll be installed next time we assure you, all this time they are still adding..

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

  • jayniecakes Jayne (@jayniecakes) reported from Liverpool, England

    @virginmedia They will disconnect my services but it might take 24 hrs..as I say if Openreach come and find I have a working phone line then them and Sky will cancel ny ibstallation! Please can my phone but turned off as of midnight or at least mych earlier than 24hrs?

  • Allenwalkden Woggy (@Allenwalkden) reported from St Helens, England

    Internet @virginmedia is down in WA10 and your device status page is giving a 404

  • GaryLiverpool Gary  (@GaryLiverpool) reported from Liverpool, England

    @Deanzey @virginmedia But it never… I used mobile 5G 😜

  • aitch5012 MickHoll (@aitch5012) reported from Liverpool, England

    @virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others

  • Gary_Kilroy Gary Kilroy (@Gary_Kilroy) reported from Liverpool, England

    The customer service offered by @virginmedia has now reached such comically useless levels that they're now making it next to impossible for me to pay them for their services!

  • aitch5012 MickHoll (@aitch5012) reported from Liverpool, England

    @richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !

  • justmekieee Mancunian 👉🏼 Merseyside (@justmekieee) reported from Wallasey, England

    @virginmedia I have yes, nothing appears. It states in your terms and conditions that payment will be made promptly, 30 days after the 1st missed appointment, it was 75 for you to fix, and now 85 since we started. If you terminate my services because of this, you pay me via cheque, correct?

  • justmekieee Mancunian 👉🏼 Merseyside (@justmekieee) reported from Wallasey, England

    @virginmedia Hi Virgin, I have called and asked for this to be escalated to a manager 3 times (you don't have a complaint's team apparently), over the past past 10 days.. over the telephone this was done, but no-one calls me 😞 and when I ring back noone has a clue what's going on..

  • Stixx1979 Whittle (@Stixx1979) reported from Birkenhead, England

    @realalanwiggins @virginmedia Pointless reporting anything even if you can get hold of anyone. Has to be the worst customer service about.

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • veiledplayer Veiledplayer (@veiledplayer) reported

    @virginmedia Appreciate the reply john, yes 90 minuites after waiting on hold I got through and managed to make a payment, the issue got escalated aswell since I couldn't pay online or via the automated service

  • traybelline traybelline (@traybelline) reported

    @virginmedia This is the number I have called twice and been hung up on, what's the resolution to that happening twice?

  • uksell2you Livingthedream (@uksell2you) reported

    @james_chang @virginmedia @MartinSLewis makes me really wonder why internet connection is so expensive in the UK. I am in Bulgaria and pay 15 lev a month (approx £6.50) for mine and get it via satellite, NO cables, really fast service unbroken service - why cant similar be done for the UK . All about profit i guess

  • shorny_m ShornyMalcolmson (@shorny_m) reported

    @numpty_teacher @virginmedia What a pain! I hope virgin can help!

  • josie_charlie Josie Knight (@josie_charlie) reported

    @virginmedia we are new customers and have now been informed there is an outage in the area by one of your customer service team on the phone. The website says there are no problems in our area - please can someone help? We need the internet to work. This is not a good start!

  • mikekivi Mike Kivi (@mikekivi) reported

    @rguest79 @virginmedia @BorisJohnson Is it WIFI or the data rate to the router? WiFi signal, you need more boxes young bladder!

  • blondielaurenp Lauren mcdonagh (@blondielaurenp) reported

    @virginmedia Nope still issues and heard off No one looking to see when my contract is up please

  • Brita_UwU Brita! (@Brita_UwU) reported

    @virginmedia fix your damn *** internet, **** sake there is people who has to do **** at home and no Internet available.

  • _amiehendryx Amie (@_amiehendryx) reported

    @virginmedia on hold to speak to someone after 35 mins and then get hung up on? Terrible customer service!!!! Now phoning for the second time absolute disgrace

  • hawkester23 Brett Hawke (@hawkester23) reported

    @virginmedia Not up for an hour on hold to have the phone put down on me again. Can you please answer my previous question, is the return call just an issue this morning or is it something you don't do?