Virgin Media outages and service status in Liverpool, England
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Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Liverpool, including 1 direct report.
- The most common problems reported in this area mention Internet, TV, and Wi-fi.
- The most recent signal from this area was received Aug 25, 7:18 PM GMT+1.
- Internet (41%)
- TV (29%)
- Wi-fi (18%)
- Total Blackout (12%)
The latest reports from users having issues in Liverpool come from postal codes L13 , L21 , L17 , L6 , L37 and L4 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Liverpool, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Birkenhead, Widnes, St Helens, Wirral, Ellesmere Port, and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Internet | 5 hours ago |
|
Birkenhead
|
TV | 10 days ago |
|
Liverpool
|
TV | 11 days ago |
|
Liverpool
|
Internet | 15 days ago |
|
Liverpool
|
Internet | 15 days ago |
|
Widnes
|
Total Blackout | 15 days ago |
Community Discussion
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Virgin Media Issues Reports Near Liverpool, England
Latest outage, problems and issue reports in Liverpool and nearby locations:
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Jamie McLoughlin (@jmcloughlin) reported from Liverpool, EnglandAnyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.
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Jonesy (@RWBJ1997) reported from Liverpool, England@virginmedia your customer service team is proper shite. Your router is in the bin outside ours
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Rob (@Robertlfc_) reported from Liverpool, England@virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!
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Tony (@AckerHeron) reported from Liverpool, EnglandHi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.
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Steve Pouncey (@Steveo67) reported from Upholland, Englandany one got any links for the game @virginmedia is crap for whatching @SkySports
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Thomas Evans (@92Tevs) reported from Liverpool, England@virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?
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Sarah Hill (@Its_Sal_Queen) reported from Liverpool, EnglandWould love to be able to start work @virginmedia, but the Internet is down.
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.
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Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?
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Chris Wright (@ChrisWAzure) reported from Liverpool, England@virginmedia The guy was the most arrogant person I've ever spoke to in CS, retentions is meant to be the end of the line, if it was my service and not my wife's 93 year old nan i'd have cancelled the contract. I asked to speak to a manager and was told "managers don't speak to customers"....
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Jack Kelly (@realjackoh187) reported from Widnes, England@virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.
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Martin Travis (@lurkinhead) reported from Birkenhead, England@virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?
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lloyd #utft (@111O1O1O11O) reported from Wallasey, England@virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.
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Glynn Parry (@GlynnParry1974) reported from Liverpool, England@virginmedia @YODELhell @AndyJ78 Worst delivery company going!!! Why don’t the companies that use them do a bit of research? GREED!!!!
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Emma Latham (@EmsydilemsyL) reported from Liverpool, England@virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing
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Christopher Bray (@cbray72) reported from Liverpool, England@virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time
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Josh (@Parleyyyyyy) reported from Liverpool, England@virginmedia I’ve just done that. If you watch the video though you’ll see it doesn’t even let me get to the login page. As soon as I click on virgin media customer it tries to take me to a website & then closes down
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Lesley Murray (@les_murray71) reported from Wallasey, England@virginmedia Thats just an update to say they are dealing with the issue, people want to know what the issue was and why it is taking so long to repair, there is a continuous extension to repair time and your customers at least deserve detailed information
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sugar_Rayne (@Sugar_Rayne) reportedIs there an issue with the Internet in the L14 area, mine keeps dropping off 🤔 @virginmedia
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Krystal🌹 (@KrystalEzinne) reported@virginmedia your team have cancelled an engineer appointment 5 times in a row?! Can you explain how you’re planning on fixing this issue 😬
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🇬🇧 Andy🇬🇧 (@4peterborough) reported@virginmedia A recent software update for Virgin TV 360 and Stream boxes intentionally changed the startup behavior so the box now boots directly to the Home screen instead of the last watched channel. This update aims to give you quicker access to your apps, recordings, and recommendations. It's all a social media. Everyone hates it. Do you take feedback from? Your customer
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Alan Owen (@AlanOwen1947) reported@JFab208 @virginmedia 502 and 503 plus a couple of movie channels are pixalating all the time and unwatchable,says trying to fix!! and that was weeks ago, paying £105 a month for crap service
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IAmTheSavageSho (@IAmTheSavageSho) reported@virginmedia count your days WiFi has gone down in Colne Lancashire can't even play the new Zombies Map Rex Infernus because of it 🥀💔
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Frazzz (@FrazzzYT) reportedHouses before, after and across the street from us have access to @WeAreOpenreach full fibre and all the companies but our block doesn't....like come on! Am kinda sick of how often @virginmedia dies out. On off yet again. Yet again complaint submitted
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Anna Dé (@AnnaDe_2015) reportedVirgin Media TV completely down, any updates? @virginmedia
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john (@jhargie4) reported@O2 @virginmedia CEO Lutz Schueler been waiting 5 days for my DEALOCK Letter following your refusal to actually discuss my complaint before transferring to another service provider. New customers get better deals than 20 year loyal ones.
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Richard Geraint Evans (@RGE_Art) reported@JFab208 @virginmedia I hope you don't have to endure the hell that is modern day corporate customer services ...
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Sophia Ravat (@MrsSophialouize) reportedI do not have a stable connection to carry out my paid employment from home. I am having to use my phone data thanks to @lebara but having to pay an additional £10 per person as our data is quickly draining @virginmedia fix the issue i am paying for.