Virgin Media

Virgin Media Outage Report in Liverpool, England

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The latest reports from users having issues in Liverpool come from postal codes L3, L7, L6, L8, L5, L25, L1 and L14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Liverpool, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Liverpool, England 03/18/2025 07:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Liverpool, England

The most recent Virgin Media outage reports came from the following cities: Prenton, Liverpool, Ellesmere Port, St Helens, Widnes, Birkenhead, Wallasey, Runcorn, Prescot, Upton and Ormskirk.

Loading map, please wait...
City Problem Type Report Time
United KingdomPrenton Internet
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomLiverpool Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Liverpool, England

Latest outage, problems and issue reports in Liverpool and nearby locations:

  • JohnBColburn2 John B Colburn (@JohnBColburn2) reported from Roby, England

    @virginmedia How do i cancel my subscription?

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    Will any provider buy out my @virginmedia broadband contract! Shockingly bad service and just fob you off on the phone

  • TGVMD TGVMD (@TGVMD) reported from Maghull, England

    @virginmedia virgin tvgo not working with new iOS 14. Any fixes?

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    @virginmedia can someone help? Sat on the phone for 40 mins and got cut off

  • EliReeceBrooks ilƎ (@EliReeceBrooks) reported from Liverpool, England

    @virginmedia L8 area issues? Internet speed should be at about 300MPBS and is currently at 7mpbs?

  • jmcloughlin Jamie McLoughlin (@jmcloughlin) reported from Liverpool, England

    Any Virgin Media customers in Liverpool having wi-if issues? We can’t connect to it at all.

  • JayMelia_ Jay (@JayMelia_) reported from Liverpool, England

    @virginmedia I need to cancel an order ASAP please respond!!!

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @virginmedia Have done this and still issues with the internet and connection! Making working from home really difficult!

  • PureSports01 Rhys Perrett (@PureSports01) reported from Runcorn, England

    @virginmedia Hi. Unfortunately I couldn’t check anything at the time but I did see a technician coming into the area at 6pm on Friday which sorted the issue... not good service that it took all day to sort out though, a day of work lost!!

  • antjones47 Anthony Jones (@antjones47) reported from Birkenhead, England

    @virginmedia how do I connect to a UK based customer service line?

  • NatashaVic Capitã Nat (@NatashaVic) reported from Hoylake, England

    @virginmedia Yes, after a long time I was finally able to pay. Was there any general issue on the website?

  • MoffittPhilip Phil Moffitt (@MoffittPhilip) reported from Maghull, England

    @virginmedia I’ve had Broadband problems for the past 3 weeks. You sent me a new router last week, that’s worked for a few days, now having the same problems again. Can you check please, my postcode is L31. Could someone possibly call me?

  • alibob499 Alan Harrison (@alibob499) reported from St Helens, England

    How am I supposed to book an appointment for an engineer to look at my installation. Fed up of it going down because of not getting the service I’m paying for. Nothing on your website or my virgin media only offers of trying to make more money for a crap service.

  • MaureenRoyce Maureen Royce (@MaureenRoyce) reported from Liverpool, England

    @virginmedia leaving locked down students without promised WiFi not a good look @virgin

  • HellsbellsO Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England

    Ring up @virginmedia been on phone spoke to one customer service he’s put us through to another department waiting 42 mins now listening to music 🎤

  • zaracharles Zara (@zaracharles) reported from Liverpool, England

    @virginmedia Done service check to maximum of 6 per day. Advises no Internet, then intermittent Internet. Tried all procedures as advised to no avail 😡 this is not a good look on my behalf during work related conference calls 😬

  • JaackJohnsonn JackJohnson44_ (@JaackJohnsonn) reported from St Helens, England

    So the @virginmedia connection my phone has decided to call it a day. Haven’t had connection for hours in a place where I have no issue.

  • zaracharles Zara (@zaracharles) reported from Liverpool, England

    Really not easy trying to work from home with @virginmedia Internet Like EVERY day intermittent connection problems 😡

  • HellsbellsO Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England

    @virginmedia can you help volume control won’t work on control tried to reset it now not working at all cannot change channel help

  • imsophieeee soph (@imsophieeee) reported from Birkenhead, England

    @virginmedia is virgin down in my area? I can’t access the service status page for Merseyside :(

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mikegrichards Mike Richards (@mikegrichards) reported

    @virginmedia I can’t afford to sit around for over an hour can you??? Been going on for months but nothing gets sorted. Can’t even get through to cancel the crap service!

  • captain_clegg_1 Lord Hartgrove (@captain_clegg_1) reported

    @ruskin147 Virgin Media is also down in places. Alexa is not responding either.

  • DannyWakeling76 El Danchez (@DannyWakeling76) reported

    @virginmedia I would, but you don't tend to update your service status page. It's currently showing as OK, but when you speak to a customer services person they say there's an area outage.

  • jamessilvo James Silverton (@jamessilvo) reported

    @virginmedia No of course it hasn’t been resolved as you put the phone down on me!! Utter shambles

  • TimelessP Timeless Santatype 🎄🎆🎁 (@TimelessP) reported

    Watching unauthenticated YouTube via virginmedia. Perhaps it's auth that's down.

  • Alex__lines Alex Lines (@Alex__lines) reported

    @virginmedia Hey, Virgin engineer Called Alleem never turned up on Saturday, rearranged for this morning after 5 hours on hold, hasn't turned up this morning either... Not sitting on hold for an hour for someone to tell me there is nothing they can do.

  • taymetee Tayme' tee (@taymetee) reported

    @virginmedia I really, really really am fed up with the shoddy, inconsistent, unreliable broadband service you provide virgin!! The irritating part of it is that you actually believe you deserve what you charge for the M200 fibre broadband service you're supposed to provide me!

  • JCR1vers Neil Anthony (@JCR1vers) reported

    @virginmedia how can you close a complaint you have not resolved? Baffles me

  • MarCosXM13 MarCos (@MarCosXM13) reported

    @1Mirror1978 It is happening. Virgin media slow as hell

  • karen_marlor Karen Marlor (@karen_marlor) reported

    @Jack_Filmer @virginmedia Ideally I like them to fix it!!