Virgin Media Outage Report in Liverpool, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Liverpool come from postal codes L3, L6, L8, L7, L1, L25, L5 and L71.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Liverpool, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 14: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (53%)
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Wi-fi (16%)
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Total Blackout (15%)
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E-mail (7%)
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TV (6%)
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Phone (2%)
Live Outage Map Near Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Greasby, Runcorn, St Helens, Aintree Village, Prenton, Wallasey, Prescot, Ellesmere Port, Ormskirk, Widnes and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Greasby |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Liverpool, England
Latest outage, problems and issue reports in Liverpool and nearby locations:
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia Hi when I phone my Mum & dad up there phone line is really noisy lots of interference so it hard to hear them there not allowed out as there in there 70 please can you help we have reported this before
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Gemmalouise Hughes
(@GemlouHughes) reported
from
St Helens, England
@virginmedia ur internet service is down in St. Helens Merseyside and cant call up as phone auto disconnects
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia all about the money not about the service. In Kirkby Merseyside we have had a lot of outages since March and you are ignoring my requests for help by email, chat, FB, Twitter and don’t answer the phones. @VodafoneUK uk answered my web chat straight away
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originalkitten
(@originalkitten) reported
from
Formby, England
@virginmedia you go down on me more than my ex boyfriend ever did!
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TMcGRed
(@TMcGRed) reported
from
Widnes, England
@virginmedia broadband is really slow. Paying for 200mb D/L and getting just over 40mb at the mo! This has been happening intermittently over the last week or so...
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Greg O'Connell
(@Gregster29) reported
from
Wallasey, England
.@virginmedia not having the best customer services experience, and it's not due to Corona. 1st time around I was cut off. 2nd time, CSR couldn't get her system to work, but he colleagues was working, yet she wasn't allowed to transfer my call to them, so I'd need to call back.
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GRAEME SMITH
(@MrGraemeSmith) reported
from
Liverpool, England
Having Virgin Media broadband and mobile is all well and good. Until both go down during lockdown. And your head falls off.
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nicola mason 🕷
(@snicky37) reported
from
Birkenhead, England
@virginmedia I have been trying for over 4 weeks to cancel my current package which we had as a special offer for the past year, i have received a bill which which is full price!, finally today my husband got through she was rude and hung up. HELP!!
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia Yeah and the mobile data gone down too
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𝐉𝐚𝐦𝐞𝐬 (74%)🇬🇧🏴
(@JamesMUFCOhMy) reported
from
St Helens, England
Whys virgin media being so bad today
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Nia
(@Niarosita_) reported
from
Liverpool, England
Why are virgin media so shit (I’m willing to bet it’s because of Branson)
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Hannah🌹
(@ShitofHan) reported
from
Liverpool, England
Another day of me hot spotting to have a Zoom call! Thanks @VOXI_UK for having signal when @virginmedia doesn’t work!
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soph
(@imsophieeee) reported
from
Birkenhead, England
Right, I’m trying to get my sub machine guns gold virgin media. I don’t appreciate the internet going down every other game😭
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Clare B
(@clarebellla) reported
from
Liverpool, England
@stuart_harris91 @HighamSteve @virginmedia I never mentioned compo. My daughter works from home as well as myself now and it interrupted us yesterday so was just checking it was working before I went to bed last night.
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afc warner colts u15s
(@kevello) reported
from
Liverpool, England
@virginmedia any chance of getting a call to sort internet out been losing signal for weeks now won’t come on 😡
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scousenatalie🌈
(@scousenatalie) reported
from
Liverpool, England
Good job @EE gave me free unlimited data till October now shitty @virginmedia has gone down 🙄
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Tom Clegg
(@Cleggy_96) reported
from
Liverpool, England
Virgin media being down hasn’t effected me at all cos it never ******* works anyway, I burn through all me data in a week 🙄
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Tim Lyth
(@the_eporter) reported
from
Ellesmere Port, England
No Internet. Hope @virginmedia fix whatever the fault is soon
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liam
(@robboliam) reported
from
Liverpool, England
@privowen @virginmedia ye i found out before la, @Twitter need to fix up asap. also don’t bother replying cos i’m shadowbanned, cba replying again when u can’t see it
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Robert Buckley
(@robbuc10) reported
from
Birkenhead, England
@virginmedia Sort out you’re broadband issues as this has been going on now for over 2 weeks !!!!!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Craig Dawes
(@craigdawes) reported
@Mitz__P @virginmedia @O2 Very doubtful. I was hoping virgin would use the O2 network so I can atheist use data service but since using 5G sim cannot get data at all in loads of areas. My son the same yet my wife and other son who are on 4G sims work fine..
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Phil🇬🇧🇮🇱🏴🏴🏴
(@Philsnr) reported
@virginmedia I have been a loyal customer of Virgin Media for a number of years now, and, because of that, Virgin Media regard me as nothing but a cash cow, I have a package that I struggle to pay for, but almost being housebound I need it to take me away from my physical and mental pain
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Alisha Paris.
(@aps__x) reported
@virginmedia I do plan to complain. Can we also get my connectivity issue fixed please.
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Radhika Jesani
(@missradhikaj) reported
@virginmedia This isn’t user friendly at all for me to lodge a complaint. Is there an email address that I can use? Three weeks of no phone line, 8 months with pixelating channels on both TVs, slow internet speed and no one wants to resolve the issue.
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Charlene
(@BurgessCharlene) reported
@virginmedia No, used your service page and everything was green but clearly internet was down.
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Alisha Paris.
(@aps__x) reported
@virginmedia Yes it’s effecting everything. And I do think it is something you would do as the customer service advisor I spoke to to cancel was so rude! Very unhappy!
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Alisha Paris.
(@aps__x) reported
@virginmedia Everything is fine. Convinced that you’ve dropped my service because I have cancelled my contract with yourselves for having such awful service! I would still like to be able to use it for the last few days of my contract as I am paying for it!!!
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Venetia B
(@vbcatlady) reported
@virginmedia Yes..says there are no device issues...as I say it happens regularly for varying amounts of time, has been an issue for quite a while causing my teenage son to become frustrated as he is the one it affects for the majority of the time as I am usually at work
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chris henry
(@chrishenry88) reported
@virginmedia into the third week of awful WiFi , extremely slow sometimes no connection at all , I expect you’ll want paying this month too !
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Charlene
(@BurgessCharlene) reported
@virginmedia unsurprisingly internet is down again. Thought there was no plans to do anything yet with @O2. Also your service checker states no issue. That needs to be addressed urgently, misleading info.