Virgin Media

Virgin Media Outage Report in Liverpool, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

The latest reports from users having issues in Liverpool come from postal codes L13, L6, L71, L4, L3, L21, L8 and L7.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Liverpool, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Liverpool, England 09/05/2025 16:15

September 05: Problems at Virgin Media

Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Liverpool, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Skelmersdale, Liverpool, Widnes, Upton, Ellesmere Port, Prescot, Runcorn, Birkenhead, Upholland, Prenton, Roby, Greasby, Aintree Village and Wallasey.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomSkelmersdale Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Liverpool, England

Latest outage, problems and issue reports in Liverpool and nearby locations:

  • NicolaAinsy279 Nicola Connor (@NicolaAinsy279) reported from Liverpool, England

    @virginmedia I am no longer a customer and I have paid the account in full. It was paid in August 2018 and my credit file is showing that I’m behind on my payments and have been since April 2018 as it hasn’t been updated for 18 months! 4 times I’ve been told my complaint would be dealt with.

  • Jonesj1988 Jonesy (@Jonesj1988) reported from Liverpool, England

    @virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡

  • JamesWelsh2 James Welsh (@JamesWelsh2) reported from Halewood, England

    @virginmedia can you follow me so I can discuss a problem all my services have gone off and being told can’t be reconnected until Saturday

  • gedbird Gerard Bird (@gedbird) reported from Formby, England

    @virginmedia very dissatisfied with your customer service for a phone fault that has occurred twice in a week, nobody actively responds to app messaging service and call from my mobile is not producing any better results. For a major communications company it is appalling!!

  • sandras_smith Sandra SmithMND (@sandras_smith) reported from St Helens, England

    @Danielle869 @virginmedia I agree. The service my 85 year old dad received was appalling. Moved to Sky, when @virginmedia asked how they could keep custom, our reply “ wouldn’t have if it was free”.

  • djmikey32 michael old (@djmikey32) reported from Garston, England

    @virginmedia No call, no message, no email 🤬🤬🤬🤬🤬🤬 this is a service that don't care about there customers obviously......

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia This is the 6th “complex” issue that’s happened during weekends this year! and countless other days ..... and that’s why I called yesterday to cancel, your service is obviously not fit for purpose and you have the cheek to put the price up too

  • stefaniantiques Stefani Antiques (@stefaniantiques) reported from Liverpool, England

    @virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages

  • awesome_walls Steve Wall (@awesome_walls) reported from Seaforth, England

    @virginmedia you may have faster network speeds but if you don’t improve your router network range I’m going back to @BTCare at the end of my contract!

  • jen1562 Jennifer Donnelly (@jen1562) reported from Birkenhead, England

    @virginmedia Thank you, I’ve tried that. It then directed me to status check page. No issues noted in the area as yet. This was the same as yesterday

  • NicolaAinsy279 Nicola Connor (@NicolaAinsy279) reported from Liverpool, England

    4th time complaining to @virginmedia and still NO reply and not dealt with at all. 3 complaint forms submitted and 1 letter. Now with the @financialombuds but going to take a while because of large volumes of complaints 😕🙄 just want my credit file updating! 😡

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia I’ve had no service all day as have other people in the street.... not the first time I’ve had to sit on the weekend and miss my team live on tv for which I pay a good deal of money for, I don’t need to check a checker to tell me your service isn’t working

  • stefaniantiques Stefani Antiques (@stefaniantiques) reported from Liverpool, England

    @virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets

  • djmikey32 michael old (@djmikey32) reported from Garston, England

    @XboxLiveLogon @virginmedia No i dont i want great service and a engineer who turns up when they are scheduled to attend.

  • CoreyLDavies Corey Davies (@CoreyLDavies) reported from Ellesmere Port, England

    The customer service from @virginmedia is absolutely shocking!

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia @LadyHorkins Standard response from a truly shit company who tell lies and say an 82 yr old’s husband ordered sky films after he’d been dead for 9 months then deny any wrong doing in their internal enquiry. Then provide what I can only describe as a piss poor service ... don’t buy virgin

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia Oh don’t tell me to switch it off and on again.... there is no service wether it’s on the checker or not.. can’t be arsed searching for something I already know ... no virgin, I’m oot

  • MrCRichardson Craig Richardson (@MrCRichardson) reported from Liverpool, England

    @virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡

  • andrewmoss76 andrew moss (@andrewmoss76) reported from Liverpool, England

    @virginmedia btsport 2 no signal missing the match here get it sorted

  • Sauber_Dave David Kelly (@Sauber_Dave) reported from Maghull, England

    @virginmedia That was just a number to check if there were any known issues in my area. Not very helpful.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • myMTV1234 𝐦𝐲𝐌𝐓𝐕 (@myMTV1234) reported

    @virginmedia I wrote given 30 day's it was ignored I then paid another month and which was taken on the 13th I was told service will be disconect on the 5th ...but instead Virgin ran another bill .... Iv been adviced to report this to offcom now. Because your taken money I need for food.

  • ManikhamSharon Margy (@ManikhamSharon) reported

    @virginmedia, would you like me to pay my bill or not? I have just tried 4 times to pay it and can't no link has been sent when I have requested it tonight. Even though on the phone the automated service said a link had been sent to my mobile.

  • gallaghl0705 Lauren Gallagher (@gallaghl0705) reported

    @virginmedia COMPLAINT - no internet since lunchtime. I've been unable to work due to this. Told they aim to have it fixed by 22.30 for it to get to 22.30 and it be changed to 12.30 on the 28/02. Can you tell me when this will be fixed. I need this for working from home.

  • crazychimpjimbo James M (@crazychimpjimbo) reported

    @TheDarkJudge1 @virginmedia They don't actually care fullstop about customer service to existing customers you are just a legal binding contract from the moment you sign up!

  • RicoSmith_ Rico Smith (@RicoSmith_) reported

    Virgin Media has a garbage cancellation procedure where they try and extract as much data out of you whilst trying to offer you deals to stay. Do not sign up for their dark patterns.

  • gazbrisc Gary Paul Briscoe ( 💬🍪 ) (@gazbrisc) reported

    @virginmedia Thank you. I shall see what a new customer with @sky can get rather than an existing loyal customer with @virginmedia for the record I am out of my monthly contract and only rolling on month by month so can anything be done with that ??

  • gazbrisc Gary Paul Briscoe ( 💬🍪 ) (@gazbrisc) reported

    @virginmedia I am paying £145 a month. Going up by £22 in April. For this ?? @virginmedia I have been a loyal customer for years.

  • BTNStu Stu Can Play At That Game (@BTNStu) reported

    @virginmedia Is this just a chat-bot? Calling CS was the start of all the trouble. 🙄🙄

  • davbeau David Beaumont (@davbeau) reported

    @virginmedia Do you honestly think it good customer service to expect customers to have a public conversation with you? Your other contact options are failing too and you are grossly overcharging my 83 year old mother whilst blocking all meaningful contact options. Apparently deliberately.

  • GavlarMushing Gavin Mushing (@GavlarMushing) reported

    @virginmedia So when will this issue be resolved then? I work from home and need a stable connection. You’ve apologised since the 11th of Feb but not done anything about it.