Virgin Media

Virgin Media Outage Report in Liverpool, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Liverpool come from postal codes L13, L37, L7, L4 and L71.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Liverpool, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Liverpool, England 12/14/2025 11:15

December 14: Problems at Virgin Media

Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Liverpool, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Upton, Liverpool, Skelmersdale, Birkenhead, Runcorn and Prenton.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomUpton Phone
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomSkelmersdale Internet
United KingdomLiverpool Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Liverpool, England

Latest outage, problems and issue reports in Liverpool and nearby locations:

  • tonycarroll14 Tony Carroll (@tonycarroll14) reported from Liverpool, England

    @virginmedia Hi guys, was wondering if you could please help my Virgin isn't working!

  • jm_donnelly James Donnelly (@jm_donnelly) reported from Birkenhead, England

    Not just me then? Twitter tells me everything I need to know @virginmedia your broadband is unreliable, has been unreliable for weeks & I feel like i’m wasting money. No this isn’t an isolated issue you just need to pull your finger out & stop ruining my evenings its 2020 ffs!

  • RagnarokAhead Technical Issues ☭ (@RagnarokAhead) reported from Runcorn, England

    Imagine my shock that @virginmedia has absolutely shafted me yet again and gone down. Can't believe I'm paying for this, utter incompetence

  • psanders1976 paul sanders (@psanders1976) reported from Seaforth, England

    @virginmedia Any chance you firm of cowboys answering the phone to your customers , absolutely disgusting customer service keeping people on hold for over an hour then cutting them off

  • smiggerpaul Paul Smith ✋ (@smiggerpaul) reported from Seaforth, England

    @virginmedia hello there, I was cut off after 33 minutes! I want to reduce my monthly bill. I would the tv package to go down to the basic, can you help?

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    @virginmedia Well I was meant to be getting a phone back at 1 to speak to the manager, because of how one of your customer service spoke to me earlier on but no phone call

  • JuiceTerry9 The Clawless Lobster 🦐 (@JuiceTerry9) reported from Garston, England

    @ALANMYERSMEDIA @virginmedia Absolutely incompetent. Takes an hour to speak to someone, they then tell you you’re through to the wrong dept and pass you back in the queue. Took me 2 months to sort my internet out recently. Awful service.

  • philtrucker1510 Phillip (@philtrucker1510) reported from Birkenhead, England

    @virginmedia any chance sorting out your internet issues in bromborough / Eastham it's a joke told you have sorted out the chip playing up yet loads locally still having problems

  • steveeades Steve Eades (@steveeades) reported from Runcorn, England

    @virginmedia why is my internet not working again? WA7 4RF postcode please advise.

  • PaulGee1993 Paul Gee (@PaulGee1993) reported from Liverpool, England

    @virginmedia I need help with getting a number so I can call up and cancel the subscription we have. The broadband has been terrible for over a month now. Was told last week there was an issue with the router and we would receive support and have had none and it’s impossible to get though

  • torisprung Tori Sprung (@torisprung) reported from Liverpool, England

    @SkyHelpTeam We haven’t been booked in. Following some quick and informative enquiries, @virginmedia can install a new service in 3days; yet, a @SkyUK engineer can’t come out to us for over a week? When we pay a monthly small fortune, this all feels like terrible customer service

  • philtrucker1510 Phillip (@philtrucker1510) reported from Birkenhead, England

    Your customer service is shocking @virginmedia

  • g8uck Graeme Buck (@g8uck) reported from Widnes, England

    @virginmedia Today so far so good but this has been happening every day for the past 2 weeks but I can never get through on the phone on hold for an hour at a time only to be cut off!! Went off again twice last night trying work from home is impossible

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    @virginmedia I’ve just told told by one some in your team that, there trying to educate me and that I’m rude. After I asked to speak to there manager because they wasn’t getting the reason of my call today

  • HellsbellsO Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England

    @virginmedia hi are tv and phone line are not working can you help WA8 8BS

  • g8uck Graeme Buck (@g8uck) reported from Widnes, England

    @virginmedia Yes keeps shutting down then going through the start up routine on the modem green light etc sometimes it’s off for 10 mins sometimes longer but can happen up to 7/8 time a day

  • NatashaVic Capitã Nat (@NatashaVic) reported from Hoylake, England

    @virginmedia I just moved home and I transferred my services. They said everything would work fine but it’s not happening. I’ve been trying to contact your helpdesk both by phone n live chat the entire morning without success Help me please I need the internet as I work from home

  • steveeades Steve Eades (@steveeades) reported from Runcorn, England

    @virginmedia Carried out the tests and internet now working but seems slow. Also there is an error noted on the Samsung set top box?

  • Anupdesh_UC SharmaUC (@Anupdesh_UC) reported from Liverpool, England

    @virginmedia is there are service interruptions in L11? I’m not able to get access to the internet..

  • PaulGee1993 Paul Gee (@PaulGee1993) reported from Liverpool, England

    @virginmedia I’ve spend another 90 minutes this morning trying to get through to you after being told last week I would receive a call back within a few hours and I’m still waiting. Have you got a number which I can get through on and cancel. Worst service I’ve ever received

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Smurf_RFC Smurf (@Smurf_RFC) reported

    @virginmedia There's about 100 threads with the same issue as me, I've read through them and nothing has worked

  • LiamJacksonGlo2 Liam Jackson-Glover (@LiamJacksonGlo2) reported

    @virginmedia how can a company as large as yours take 5 - 9 hours to get though to customer service? Only to be put on hold again because there going for there lunch break or decide to cut you off? Your customer service team is a joke. I’m sick of this, I’ll be ending my contract

  • baroninlondon baroninlondon (@baroninlondon) reported

    @virginmedia Been on them all day! Doesn't anyone want to take the initiative and say let me sort this poor fella out?

  • omalley_z z1of4 (@omalley_z) reported

    @BungieHelp Still no official reply to those thousands of customers with Virgin Media having issues with connecting to the game

  • giigii74 georgina riley (@giigii74) reported

    @virginmedia It says the 21st. Although my app also says there is an issue with my V6 box

  • grboutdoors Glenn Barry (@grboutdoors) reported

    @virginmedia Deal with the issues and stop pretending to care!

  • KimSunley Kim Sunley 💙 😷💉 (@KimSunley) reported

    Major ongoing signal issues with virgin mobile in NE London and Reading over the past week despite your website saying signal is good @virginmedia what’s going on???

  • shugdavemurph David Murphy (@shugdavemurph) reported

    @virginmedia do you have an email address I can contact you regarding issues with recent package change?, Thanks

  • mattjones140288 Matthew Jones (@mattjones140288) reported

    @virginmedia My complaint is about being misold a package later taken away and has been raised since early December and up to this point have never spoken to a designated complaints handler and I'm just about to land a case with the ombudsman as I have the call recordings.

  • 80smetal4ever andi hewitt (@80smetal4ever) reported

    @virginmedia No there was no issues in my area I’m just gonna look for another internet provider I’m not giving yous anymore mine for such a crap service