Virgin Media Outage Report in Liverpool, England
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The latest reports from users having issues in Liverpool come from postal codes L13, L71, L4, L6, L21, L11, L36 and L8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Liverpool, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (43%)
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TV (25%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, St Helens, Skelmersdale, Widnes, Upton, Ellesmere Port, Prescot, Birkenhead, Upholland, Prenton, Roby, Greasby, Aintree Village and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn |
Wi-fi | |
| Liverpool |
Internet | |
| St Helens |
Internet | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Liverpool, England
Latest outage, problems and issue reports in Liverpool and nearby locations:
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!
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Tim Jackson
(@TimmyJ1972) reported
from
Garston, England
@virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine
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Ndawana Youngson
(@NdawanaY) reported
from
Liverpool, England
@virginmedia Too many service drops. Engineer has been to properly to fix but this persists.
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?
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Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia thanks for the awful internet service, f*cking useless you are
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Christopher Bray
(@cbray72) reported
from
Liverpool, England
@virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time
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Elaine Brown
(@laineypb2109) reported
from
Birkenhead, England
@virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.
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Ndawana Youngson
(@NdawanaY) reported
from
Liverpool, England
@virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
Before covid came you was brilliant @virginmedia but ever since then you have been really **** and if it not sorted by next Sunday we are leaving you it literally 2023 and you still got **** service
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.
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Tim Jackson
(@TimmyJ1972) reported
from
Garston, England
@virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”
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Councillor Michael Haw *🇺🇦
(@CllrMichaelHaw) reported
from
Eccleston, England
Virgin media customer service 🥴😭🤯
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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shirley jones
(@shirlotti) reported
@virginmedia @mabmab71 This hard working teacher has been let down badly by virgin media during this time the least you could do is sort it out and provide compensation. If you can't provide the service advertised your breaking your contract with your customer. Disgusting
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Phoenix Rahman
(@Phoenixrahman) reported
@virginmedia How further can a complaint be escalated, when it’s been passed to the CEO? I should not have to call, chase or wait this long, to get a complaint resolved by the CEO. I will only call if I can be guaranteed that it would be resolved then and there with a suitable compensation.
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Ian Kendall
(@IanKendallmagic) reported
@virginmedia Finally, after an hour on the phone, and explaining the situation to three different people (one of whom tried to blame 5 years of sketchy service on 'The Lockdown') I managed to end my connection. You do no favours by making it so bloody hard to leave. Make folk more resolute.
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Owen Hurst
(@OwenHurst12) reported
@virginmedia I have tried to sign in with my new internet box setting password and it’s now saying someone else it signed to it so I am unable to sign in.
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Aaron Bayfield
(@abayfieldwhu) reported
@SpursKS @virginmedia Thats horrendous mate. @virginmedia what about they ring him back as they promised. Disgraceful customer services
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Elijah Draven Knight
(@ElijahDraven) reported
@virginmedia Never mind apologies sort thr text service out, I’ve had to turn my phone on silent AND put it on charge because of how often I’m getting texts this is crap and why don’t you just have live chat like every other company
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Phoenix Rahman
(@Phoenixrahman) reported
@virginmedia I never consented to be contacted for Marketing. I’ve registered with TPS both my landline and mobile. So I should not be receiving these types of calls in the first place.
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Travels in vera T4/ now our new T5
(@KCobrey) reported
@virginmedia disappointed after the promise of a call from the technical department(which I didn’t receive) because my brand new phone is not working on 3G/4G.
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Adam Routley
(@AdamRoutley) reported
@virginmedia Apparently there are no on-going issues connected to my account. I've complained to Offcom. #offcom #virginmedia
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Adam Routley
(@AdamRoutley) reported
@virginmedia The reality is I'm paying for a +100mb service and I've not received that once. I'm normally under half of that and it's impacting my work life now. It's not good enough!