Virgin Media

Virgin Media Outage Report in Liverpool, England

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The latest reports from users having issues in Liverpool come from postal codes L3, L7, L6, L8, L5, L25, L1 and L14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Liverpool, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Liverpool, England 03/18/2025 03:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Liverpool, England

The most recent Virgin Media outage reports came from the following cities: Prenton, Liverpool, Ellesmere Port, St Helens, Widnes, Birkenhead, Wallasey, Runcorn, Prescot, Upton and Ormskirk.

Loading map, please wait...
City Problem Type Report Time
United KingdomPrenton Internet
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomLiverpool Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Liverpool, England

Latest outage, problems and issue reports in Liverpool and nearby locations:

  • coachdancad Dan Cad (@coachdancad) reported from Liverpool, England

    @virginmedia I rebooted it yesterday and a number of times previously. I’m now in receipt of a Cat. 6 Ethernet cable which has improved wired speeds - I’d suggest these should come as standard - but wireless speeds are still slow and unreliable.

  • DCBlue11 Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia I'm sorry I disagree it's @virginmedia broadband not Samsung broadband! So it is a @virginmedia issue .I don't pay Samsung for my Wi-Fi.

  • JonGre69 Grolshy (@JonGre69) reported from St Helens, England

    @virginmedia ****** Taliban getting WiFi signal in caves in Afghanistan and I can’t get a signal in most rooms in my ****** house

  • natherton90 Neil Atherton™ (@natherton90) reported from Rainhill, England

    @virginmedia No. Just the Sky Sports SD channels, there picture quality is terrible.

  • DCBlue11 Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia Yes tried it , no change. As I mentioned in previous posts my partner Lyndsay has the same problem. Still waiting for you to come up with a solution ! Seriously thinking of trying another network now for my broadband. 😡😡

  • YODELhell YODELhell (@YODELhell) reported from Ellesmere Port, England

    @Loddonbrewery @virginmedia That’s because YODEL’s contract is with the sender, Virgin. They’ll tell the customer (you) to contact the sender. Virgin keeps telling customers to contact YODEL. They know that’s wrong, yet keep doing it.

  • coachdancad Dan Cad (@coachdancad) reported from Liverpool, England

    @virginmedia No reported issues. Used the guide before - it’s why I moved the router. Poor signal is because I moved the PS4 5ft across the room. But it’s less than 5m away from the router in a straight line - obscured only by the floor and the tv is sits next to.

  • thereal_rookie Paul Rooke (@thereal_rookie) reported from Prescot, England

    @virginmedia Rebooted, changed channels, sometimes get a bit of 5ghz, but really not high quality signal, stuttering video playback.

  • thereal_rookie Paul Rooke (@thereal_rookie) reported from Prescot, England

    @virginmedia It was an account pretending to be yourselves, trying to phish for info. Reported it to Twitter. The account viriginmeida has been suspended. #regards my issue. Your black spot spotter is not great if a black spot is so black that I get no WiFi

  • DCBlue11 Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia An engineer has tested it ,it's fine. my partner has same device as me but has Android 07 not 08 and she has the same problem. It was fine till a couple of months ago. I think your hub is the problem ,waiting for a solution! 😡

  • DJGlassBack PENALTYPOOL (@DJGlassBack) reported from Liverpool, England

    Why is my wifi not working yet again @virginmedia beyond a joke now

  • DCBlue11 Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia @virginmedia engineer has been out done tests everything fine , except the Wi-Fi cutting out . Which you say is because of Android 08 . My partner has same device as me but has Android 07 and she has the same problem. It was fine till a couple of months ago I think it's your hub

  • dbrindle92 David Brindle (@dbrindle92) reported from Liverpool, England

    @AdamWether @virginmedia @O2 For what you pay them you should be able to get signal on the moon

  • TomMunns1 Tom Munns (@TomMunns1) reported from Wallasey, England

    @virginmedia hi, I can’t register for my virgin media. I type in details and it doesn’t progress my past the register page. Can you help.

  • Reidy_25 liam (@Reidy_25) reported from Prescot, England

    @virginmedia your internet is terrible and you have the cheek to charge people a small fortune for the use of it

  • YODELhell YODELhell (@YODELhell) reported from Ellesmere Port, England

    @virginmedia @sharonod1 Clearly they bloody can’t. Stop telling her the same crap.

  • DCBlue11 Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia Yes it's the same problem

  • YODELhell YODELhell (@YODELhell) reported from Ellesmere Port, England

    @virginmedia @natashaoneill_ We’re getting sick of saying this. It’s NOT the customer’s responsibility to contact YODEL. Virgin hired them. Contract is with Virgin. All YODEL will do is tell the customer to contact Virgin. Stop lying to customers.

  • YODELhell YODELhell (@YODELhell) reported from Ellesmere Port, England

    @virginmedia @Ramsey255Joanne HOW DARE you keep telling customers to contact YOUR chosen courier. The contract is between YODEL and Virgin. YODEL, if they even answer, will tell the customer to contact the sender. YOU chose them. YOU deal with them.

  • DCBlue11 Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia Re: Wi-Fi cutting out, exclamation mark .Samsung blame your hub @virginmedia blame Android 8.0.meanwhile my service gets worse with no solution in sight. #frustrated

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • atkinleeds Adam Atkin (@atkinleeds) reported

    @virginmedia VM..I've received letters from you apologising for not replying in 28days to complaint, I've received multiple letters saying you'll be resolving in days (you've never contacted me), there is 3months of notes on the VM system regarding the issues.not that VM wish to resolve like

  • SpiralSt0rm Spiral (@SpiralSt0rm) reported

    @virginmedia I dont use wireless... that's my point all wired!! I've had the same issue before which was fixed, after there was a fault in my area the issue is back....

  • Vany_8209 *AlwaysBadTiming* (@Vany_8209) reported

    @virginmedia No we wanted to change name and bank details on our contract coz our flatmate was moving out but you decided in time like this to stop doing this so to be able to sort this out we HAD to cancel the contrac paying the early disconecting fee that was that amount! Not Cool not Cool

  • kaktusblack420 Highkage (@kaktusblack420) reported

    I like how @virginmedia has put the price up to 45 quid for internet just for it to be the worst service I'm getting atm. Wi-Fi keeps cutting out and I'm not getting full DL speeds

  • durrson Ðúřř§õń (@durrson) reported

    @virginmedia Hi, I canceled my service with you last month but my account states the contract was renewed for year instead. I'd like to sort this out but I'm not prepared to hold on the phone for over an hour to get through to you. Can you advise an alternative means contact plz?

  • StratenergyUK Zeinegul Salimova (@StratenergyUK) reported

    @virginmedia How many times does one need to call you to cancel the contract that has not started yet? I have not been successful even after 2 days and 5 calls.

  • klokeen1 Khloe2910 (@klokeen1) reported

    @virginmedia @Ofcom why is it, we have tried phoning, chat, text service, even recorded delivery of a letter, and you still refuse to acknowledge that we want to cancel our contract with you. Have now cancelled our direct debit with the bank, as maybe then we might get a response

  • KellyBy41777320 Kelly Byrne (@KellyBy41777320) reported

    @virginmedia I am moving abroad and no longer need your services. Unfortunately your website is appalling and is obviously intended to make it extremely difficult to cancel your services. Please can you send me the envelope needed to return the equipment back to you.

  • manceinion Lewis Jones (@manceinion) reported

    @alper1990 @virginmedia hi @alper1990 have you sorted this yet? ported to vm on Tuesday and no imessage since, VM just confirmed on the phone that there is a known issue between VM and apple for iMessage activation. no ETA for a fix

  • mandydowler Mandy Martin (@mandydowler) reported

    @virginmedia your second line technical support team just put the phone down on me whilst having a conversation just because I couldn’t hear them. Please can you get back to me as I have a very upset 92 year old trying to access her emails......