Virgin Media Outage Report in Liverpool, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Liverpool come from postal codes L13, L15, L18, L19, L37 and L9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Liverpool, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 05: Problems at Virgin Media
Virgin Media is having issues since 05:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (41%)
-
TV (29%)
-
Wi-fi (12%)
-
Total Blackout (10%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, Prenton, St Helens, Wallasey, Skelmersdale, Widnes, Upton, Ellesmere Port, Prescot, Birkenhead, Upholland, Roby and Greasby.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Prenton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Liverpool, England
Latest outage, problems and issue reports in Liverpool and nearby locations:
-
Alex Downes
(@flux_blair) reported
from
Liverpool, England
Just had a call from @virginmedia asking me what I use my network for, how many devices I have on the network. Please mind your own business, answers to these questions can be used by OCGs to target my home and only call me if you really have to. Thanks
-
L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia Hi was supposed to be yesterday between 12-4 but got a text on Friday night saying issue has been solved. So they did not come out even though they didn't say they were not coming and I waited in for them. I think I have a faulty hub tbh
-
Jane Boland
(@JE_Boland) reported
from
Seaforth, England
Been on hold @virginmedia for 25 mins- now on 3rd call and nearly 2 hours. Shocking customer service. Making my decision to leave that much easier.
-
julie hennelly
(@scoobyjue) reported
from
Seaforth, England
@virginmedia this company is an absolute joke. This is like 6 engineers numerous phone calls’ complaints. Can’t get them to call us back. Paying for service that doesn’t work!
-
Zara
(@zaracharles) reported
from
Liverpool, England
TWO hrs spent on to @virginmedia trying 2 fix my continuous starting up screen. Was promised a call back the following evening, which never happened !!! Feel I have been more than patient, to be majorly let down #whatamipayingfor 😡
-
Hannah
(@ShitofHan) reported
from
Liverpool, England
I hope to god my mum gets rid of @virginmedia this week! Sick of her paying like £112 for shut service. I’m constantly on 4G
-
heather
(@heatherjoy3) reported
from
Ellesmere Port, England
@virginmedia since power out earlier my phone has died. Any help please. Ch66 2rz
-
Leigh Wynne
(@leighwynne33) reported
from
Seaforth, England
@micramanic @virginmedia @ThreeUK I had weeks without it because of box outside. The connection had de-ttached and thats why rounter wasnt pickin up signal
-
Barry Walters
(@BarryWalters7) reported
from
Seaforth, England
@virginmedia yet again our home phone line is not working, can you please let me know when I can expect to have it in working order as per our contract
-
Lord David Hurn
(@2003mirror) reported
from
Seaforth, England
@virginmedia please tell me why I can never get through to your customer services , just been waiting over twenty minutes Not the first time !!
-
julie hennelly
(@scoobyjue) reported
from
Seaforth, England
@virginmedia and still waiting. Internet keeps going off. Can’t leave because still tied into a contract yet we still have to pay for service we can’t use! #joke
-
Stu Hel
(@stubeanhead) reported
from
Birkenhead, England
Tip: Yesterday I gave Virgin Media 30 days notice to cancel my TV/broadband. Too pricey. Had no deals to offer me. Miracles are real as I had 3 missed calls today off sales numbers, I answer the 4th. Suddenly, they do have offers and now I'm paying less a month with Sky Sports on
-
⭐⭐⭐LFC⭐⭐⭐
(@DJGlassBack) reported
from
Liverpool, England
@virginmedia @Beany_13 What about in L8 9UU its been down all morning
-
Goth Scouser
(@Liam_Hawksey) reported
from
St Helens, England
@virginmedia Never mind, I reset the box and it’s fine now
-
⭐⭐⭐LFC⭐⭐⭐
(@DJGlassBack) reported
from
Liverpool, England
@virginmedia @BryanThePirate I pay for the highest package you have and I dont have the v6 box I very rarely have bloody wifi like this morning it's not working again! Time after time after time it breaks down
-
Tony Zeverona
(@Childwallcable) reported
from
Liverpool, England
@virginmedia you have the worst customer services I have ever experienced from being cut off during calls to failure to call back
-
JoelJelen
(@JoelLJelen) reported
from
Liverpool, England
@virginmedia it’s 2019, your online customer service is so poor and your offline telephone service saw me waiting 15 mins and still in a queue! Given up.
-
Jane Boland
(@JE_Boland) reported
from
Seaforth, England
I have been on the phone with @virginmedia for nearly two hours and am no closer to getting my problem solved.
-
Neil
(@spuddy1878) reported
from
Liverpool, England
@virginmedia Two different mobile phones and no joy at all. It’s picking up another WiFi signal from someone else but not from my home.
-
julie hennelly
(@scoobyjue) reported
from
Seaforth, England
@virginmedia hardly got no service. Rang and complyyet again. Then been told our wiring was wrong and has been for for nearly a year since installed. Gave us excuse after excuse. But still paying full price Engineers been out twice to do new wire. We have put complaint in and
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Steve Ives
(@SteveDPIves) reported
@virginmedia No - I’ve already discussed it. Your sales person swore blind you’d deal with terminating my Sky contract and call me with any early termination charges. He lied. Only found out when Sky bill arrived. To late to cancel my Virgin switch now.
-
Dr Jessica Guth
(@Jess_Guth) reported
@Dimpledchad_ @virginmedia Switched from sky yesterday. Sky was really slow sometimes but didn’t drop out like this. Think we might have to rethink that move!
-
Bea Smith 🇬🇩
(@Miss_Cherry_B_) reported
@DeviousPL @AntonisAnthony @virginmedia Ah yes, they always have excuses! If they put half as much effort into providing service, as they do excuses, they wouldn’t be the atrocious network they are
-
Louis Kapur
(@LouisKapur) reported
@virginmedia @seanfromtheband Tv and WiFi has gone down , can you give me any help ?
-
Shannon ✨
(@ShannonWoods7) reported
@virginmedia Reboots don’t help and it happens with both wired and wireless connections. Can someone please get in touch with me directly? This is getting a bit ridiculous now, that’s the third time in a week and a half the internet has been offline during working hours.
-
𝕵 𝕰𝖑𝖑𝖊
(@KeepItJElle) reported
@virginmedia Yeah when I first checked it said no issues & now it has identified an issue in the area. Any idea on how long roughly till it’s back up?
-
Clive Richardson
(@CliveR39) reported
@virginmedia No, I have been told online and by text that there is a queue of 'at least 45 minutes'. This is NOT acceptable service. Perhaps the new partnership with @O2 might bring an improvement. I just want to ask about cancelling an upgrade.
-
PL84
(@DeviousPL) reported
@Miss_Cherry_B_ @AntonisAnthony @virginmedia They constantly bat customer service to offshore workers with no responsibility or concern - if they can’t solve it, they’ll just hang up... then VM have the cheek to brag about lightning fast internet but with decades old infrastructure and cheap, nasty home hardware...
-
Jackie
(@HeresJDW) reported
@saracen20 @virginmedia I have the same situation here and my neighbours also have exactly the same issues yet no ones listening to me! #notgoodenoughVirgin
-
Clare James
(@Dimpledchad_) reported
@Jess_Guth @virginmedia This has been happening to us too over the last few days. I have had issues every two months or so over the last year. Gave online teaching and added element of fear of losing connectivity!