Virgin Media Outage Report in Kirkby, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kirkby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (36%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Kirkby, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Runcorn, Prenton, Wigan, St Helens and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Kirkby, England
Latest outage, problems and issue reports in Kirkby and nearby locations:
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Sam Tempest
(@SATempest) reported
from
Heswall, England
@virginmedia Thanks for your reply. I appreciate that but I’ve already raised the issue and was told I would be called back today, it’s now almost 5pm and I’ve not heard anything. I appreciate you might be busy but your customer service is shocking, as always…
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Hannah McKay
(@MadRabbitLady75) reported
from
Birkenhead, England
@virginmedia They answered, established they couldn't sell me a new product then told me to phone back in the day my contract ends and immediately hung up.. If it was clearly stated online in your info "don't phone us to cancel until your contract ends" I'd have saved 35 minutes of my day..
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Dave Woodward
(@DaveWoodwardAC) reported
from
Birkenhead, England
@Jackingsworth @SimonMiller316 @virginmedia I had no issue when I cancelled mine when I moved house last year I did it all online talking to one of their agents
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Cookie
(@MissDonnaCooke) reported
from
Runcorn, England
@virginmedia @its_coco_do Well I've clearly been forgotten conveniently after calling telling an agent I want to cancel my order and being cut off. Promised a call back. Nothing. Every time I call I get dropped. Ridiculous
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Can this be done while the Wi-Fi is down? We recently lost FOUR days service but "hadn't complained properly!!" So couldn't claim!!
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia WA9 4SA no Internet. Says no issues in my area but obviously there is
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WirralDad Rob
(@wirraldad) reported
from
Wallasey, England
@UK_FightNight @virginmedia They are saying tech issues and engineers are working on it when ring up
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Cookie
(@MissDonnaCooke) reported
from
Runcorn, England
@virginmedia @virginmedia sorry really trying to be chill but this is horrendous customer service. Cut off after 40 mins, call back which I answer immediately and cut off again. No further attempt from your team to contact me. I've told them i want to cancel my order can you please confirm?
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Chlòe
(@tweetsfromchlo) reported
from
Liverpool, England
Hi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.
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Clare B
(@clarebellla) reported
from
Liverpool, England
@virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning
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Glyn Peach
(@Glynpeach) reported
from
Wigan, England
@virginmedia worst customer support service I’ve ever experienced
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Kev
(@kkgorny1972) reported
from
Liverpool, England
@NetflixUK is it just me or does @virginmedia keep canceling my netflix subscription, they have changed the payment system and its now **** but they are embarrassed to admit it, its pathetic. Please let me know
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Angus Gillan
(@angusgillan) reported
from
Seaforth, England
@virginmedia Is there an issue with accessing emails? I can access my @blueyonder emails but my wife can't. When logging into the VM site a message appears "your mailbox is not available at the moment" Awaiting urgent emails. Thanks
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia Done all that and booked an engineer for Friday but just had a text saying my engineer is on hold while investigate a network problem affecting services
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia is there a problem with internet in Widnes r has gone off
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Jeanette Lewis
(@jenlew1983) reported
from
Liverpool, England
Yet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!
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Sam Tempest
(@SATempest) reported
from
Heswall, England
@virginmedia is it possible to DM someone to cancel a contract? I’ve been on hold for 45 minutes, finally got through to someone who said it’s not within their remit, transferred me to another department and now the line is silent and I’ve been waiting almost an hour!???
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Hannah McKay
(@MadRabbitLady75) reported
from
Birkenhead, England
@virginmedia After over 4 hours on chat it's dealt with thank you...... nearly 5 hours in total to terminate my services.....
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Stuart Wilks-Heeg
(@StuartWilksHeeg) reported
from
Seaforth, England
I literally cannot distinguish between real @virginmedia customer service calls and the scammers. And this isn't because the scammers have suddenly got very good.
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Birkenhead, England
Thank you for the update - how can you more that 12 hours after the incident occurred only just be sending an engineer to try and fix @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gerard
(@grdmcneill) reported
@tommypalm @virginmedia Everytime I phoned them to cancel, they'd "transfer" me and then the call got cut off...
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William
(@thehaughtykid) reported
@virginmedia It has confirmed that in my area there are issues & the engineers are working to get it fixed.
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HI... I'm Lee UHF from Dirtbox `n that
(@LeeUHF) reported
To top this all off I was miss-sold an upgrade product off the back of my original complaint/issue that still is not resolved. I cannot wait for my contract to be over so that I can leave @virginmedia
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| Steven | Tommy Club Champion | ®♿
(@really_grumpy) reported
@virginmedia I tried cancelling using the text number you gave me but the person I was texting with (Merlowe) refused to cancel my contract? I don't understand why I can't cancel online just like I did when signing up, this should be made common practice @Ofcom
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Paul Hunter
(@PaulHunter1969) reported
from
Cardiff, Wales
@virginmedia please can you DM me? I can’t get through to the help desk.
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Ian Beeby
(@ibeeby) reported
@V96GLF @virginmedia Get your VoIP service from Miso via me (referral) for £1.50 per line per month, keep your number, abt. £0.01 per minute for calls and never look back...
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HI... I'm Lee UHF from Dirtbox `n that
(@LeeUHF) reported
@virginmedia After being passed to 4 people with a total talk time of 16 mins and waiting time of 2.5hrs the final person at 7;15pm at night decided to hang up on me and still I have no resolution to my issue.
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allan furness
(@mwnl) reported
@virginmedia what's your UK customer service number?? You promised me booster's that haven't arrived, your promised WiFi speed isn't up to scratch and your engineers never call you back!
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Kelly :)
(@Kellingtonz) reported
Virgin media - “there are no issues in your area” 😬 My area - “ we’ve had no internet since last night” so frustrating @virginmedia
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Russell Whitworth
(@V96GLF) reported
@ibeeby @virginmedia I think @virginmedia ‘s strategy is to wean me off needing a landline at all, so I will cancel rather than seek an alternative