Virgin Media Outage Report in Kirkby, Knowsley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kirkby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Kirkby, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, Wigan, St Helens, Wallasey, Chorley, Upton, Prescot, Widnes, Prenton, Newton-le-Willows and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
TV | |
| Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| St Helens |
Wi-fi | |
| Liverpool |
TV | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kirkby, England
Latest outage, problems and issue reports in Kirkby and nearby locations:
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Whittle
(@Paulwhittle8) reported
from
Birkenhead, England
@GripperTake68 @virginmedia Virgin Media as a whole are shocking at providing any sort of customer service mate.
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Daniel Richards
(@Dan_Richards99) reported
from
Birkenhead, England
@virginmedia Have spoken to them (not overly helpful)... The Network has now dropped for the 3rd time today!
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Joe Martin 🌈🌹
(@joemartin66) reported
from
Roby, England
@virginmedia can someone come and sort out the wires left hanging out of the wall of my new home! What an absolute mess Virgin have left no covering and the grid left open! Piss poor workmanship sort it out now
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Daniel Richards
(@Dan_Richards99) reported
from
Birkenhead, England
@virginmedia Rang them before (not very helpful). The Network has now dropped out for the 4th time today!!!
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@virginmedia So I’ve scanned the living room ok Come up to the bedroom above the router, can’t find it! And doesn’t find it anywhere else upstairs! My phone won’t connect so the WiFi at all! It shows as connected but can’t access the internet. And I’ve forgotten the network!
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@virginmedia you promised our connection would be better however, still having so many issues!! Today working from home is nightmare!
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Mark
(@MILoft91) reported
from
Haydock, England
I’m paying for 500mb broadband and it’s averaging 15mb?! Wtf @virginmedia
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Chris Teeling
(@TeelingChris) reported
from
Ormskirk, England
@KeithJBolton @virginmedia dont take no **** m8💪
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
Is it just me or @virginmedia mobile gone down 🤬🤬
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Daniel Richards
(@Dan_Richards99) reported
from
Birkenhead, England
@virginmedia 58.5 down and 36 up (wired)
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Mentioned but not offered as I think they know the problem isn’t in our home . The problem that’s been supposedly fixed is ongoing since 26th Jan . Our minimum download speed is supposed to hardwired at 181 . New router and we are lucky if we get 80 on a good day. Never mind 😞
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Shaun Fitzsimmons
(@ShaunAFitzy78) reported
from
Birkenhead, England
@DaveRidgway2 @virginmedia 'We are experiencing really high call numbers at this time, most issues can be fixed online, or you may like to call back another time'...
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Thanks for the info, leaving due to 6 weeks of problems and very many hours on the phone to yourselves trying to rectify . Told problems sorted when they clearly are not . Causing personal stress to me every time I make another long futile phone call to 150 ( waited 3hrs once)
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Thank you , as my husband said the other night we have spent hours on the phone this last month . Got told the other night this months bill will be suspended whilst they fix the problem . We will wait and see does any of the above happen then we will leave contract if not .
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Whittle
(@Paulwhittle8) reported
from
Birkenhead, England
@FairCop_ @virginmedia Disgusting as ever. Shocking customer service.
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia We are never off the phone to your team for a month now . It’s been escalated to the top apparently on our last call a couple of nights ago . Then we receive a message to say all is well when it’s clearly not . New router and everything . Looking to come out of contract now .
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Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Yes formal complaint ..... the problem is at your end I believe and we aren’t the only customers in the area affected . It’s just frustrating to be sent messages to say the problem is fixed when it’s clearly not . Enough stress in life without all of this . Leaving contract it is
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Greg Shillinglaw
(@gmshilly) reported
from
Birkenhead, England
@virginmedia no broadband, is there problems in my area please?
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Kev James
(@djkevjames) reported
from
Runcorn, England
Leaving @virginmedia today , constant problems and no help , apart from online test that says all is ok £77 per month & no wifi what so ever
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Kev James
(@djkevjames) reported
from
Runcorn, England
@virginmedia is there problems in halton/Cheshire area please ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Arturo Avalos Torres
(@aavalostorres) reported
Please don’t make the same@mistake I made, don’t take @virginmedia . Their customer service team is wayyyyyy to rude and the way they do things are so arcaded
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Chris Wilson
(@cmwilson81) reported
@virginmedia how do I contact you to report a fault with my broadband? Your phone service doesn’t work and it won’t let me run diagnostics on the website and crashed when I booked an appointment
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Gabriel Ledgerd
(@g_ledgerd) reported
@virginmedia 1 month ago I decide to cancel my broadband with you. I'm offered an 18 month contract to stay & now I receive a letter saying price is going up. How can you do this on a new contract, if I wanted to leave you expect me to pay. two hours on online messenger and no reply
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Jord
(@J8rde) reported
from
Dudley, England
Hi @virginmedia still trying to cancel, nearly 4 days in now. No answer at 150 been In a 'live chat' since 930am nothing doing there. I wish to cancel, now. Failing that my direct debits will be stopped as of tomorrow.
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jack stearman
(@jackstearman) reported
@virginmedia Sorry I misinterpreted then when he said 'your last bill will be £91' I must have missed where he said under his breath 'estimated' Oh and as for 2 mnths payments you took from me while I was advised not to cancel while you checked - when I wasn't using your service?
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Roger Cohen
(@rogcohen) reported
@virginmedia I cancelled the engineer - didn’t want to risk it. Naturally the broadband went down again today. Currently out for 90 min. At one stage the service checker page said there was a problem in the area, but not now. Same for the phone num it was suggested I ring in an earlier tweet.
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Jordan Nicholls
(@JordanNicholls) reported
@virginmedia So I’m afraid I’ve just been grown off the chat by the WiFi not working. I’m genuinely not trying to be annoying but I just want the WiFi to work
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LdnNik
(@LdnNik) reported
@virginmedia any idea when your customer service team will answer their calls? In the past 3 days I have been trying to connect to an operator. Waiting approximately 3 hours and still no response. I understand Covid has forced ur offices to close but this service is unacceptable!
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Grace
(@Gggrrrace) reported
@virginmedia my home internet this week has been appalling, super slow and cutting out regularly. As a teacher trying to deliver live lessons on teams this is not ideal. Any ideas what's wrong?
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Burkan
(@TheOriginalRevz) reported
@virginmedia Why reply to me the next day? Ruined Sunday. After 8 hours of being down it came back eventually. Not good enough.