Virgin Media

Virgin Media Outage Report in Kirkby, Knowsley, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Kirkby, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Kirkby, Knowsley, England 10/20/2025 04:55

October 20: Problems at Virgin Media

Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (41%)

    Internet (41%)

  2. TV (34%)

    TV (34%)

  3. Wi-fi (11%)

    Wi-fi (11%)

  4. Total Blackout (9%)

    Total Blackout (9%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Kirkby, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Runcorn, Prenton, St Helens, Wallasey, Skelmersdale, Southport and Widnes.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomWigan Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Kirkby, England

Latest outage, problems and issue reports in Kirkby and nearby locations:

  • progers559 Peter Rogers (@progers559) reported from Seaforth, England

    @virginmedia Oi!!! Branson you slimey money grabbing rat, wifi has gone off and kids are crying. Cant wait to bin yous off as soon and get a different provider. Service is shite

  • smigdog39 paul smith (@smigdog39) reported from Seaforth, England

    @virginmedia my tvbox is broken hod can i a new get one

  • rascas1 Cass (@rascas1) reported from Wigan, England

    @virginmedia does anybody really care second tweet numerous calls no answered got blisters on my ears I want to make change to my contract to help through these times but your customer service seems to gone awol why not putt something on your web page we’re this can be done

  • flux_blair Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia Its been fine today, but yesterday was terrible. Im possibly rebuilding 15 work laptops soon so lets see how they get on with me after that 😉😜😜

  • rascas1 Cass (@rascas1) reported from Wigan, England

    @virginmedia how does one get in touch Phone cuts out after 45 mins being told waiting time is an hour tweets not answering I’m still here after after 2 days very poor customer service how do I reduce my present package 6 hours on the phone yesterday in total 45 mins in a que now

  • flux_blair Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia No a web page. Issue i had with my router is that it was overheating as a lot of traffic and 2x VPN's where being used. Also port forwarding for my printers and stuff. In short not fit for purpose. Put it in dumb mode and get your own router.

  • ShitofHan Hannah🌹 (@ShitofHan) reported from Liverpool, England

    Another day of me hot spotting to have a Zoom call! Thanks @VOXI_UK for having signal when @virginmedia doesn’t work!

  • Sandie42Hunter sandra hunter (@Sandie42Hunter) reported from Widnes, England

    @virginmedia you are getting slated on Facebook looks like you will lose lots of customers after this is over, in the chat you say ring after 1 hour of waiting you get cut off . Poor customer service, my plan has run out so it’s gone up in price I am on Furlough cost cutting .

  • rascas1 Cass (@rascas1) reported from Wigan, England

    @virginmedia No yourstating something you can not Provide after 47 mins your phones drop out the web site robots help chat tells me to ring very poor

  • DGParkinson @dgparkinson (@DGParkinson) reported from Standish, England

    @virginmedia I have a vulnerable customer aged 89 who needs urgent help with fault on phone line - can’t get through on phone please respond

  • MarkHughes_ MH (@MarkHughes_) reported from Liverpool, England

    @jamiec1995 @virginmedia Won’t show the 5G network on the wireless at all, reboots back the the 2G one its saving the settings then when you click WiFi it’s not there and reverts back to only showing the previous WiFi’s

  • jaymacca10 James McShane (@jaymacca10) reported from Seaforth, England

    Appreciate the difficulties, but there is currently no way of changing my package. No email, no phone, and relevant section of website down. How can I change my package please as I am spending too much! Tried texting but been waiting since 11 for a reply @virginmedia

  • Niarosita_ Nia (@Niarosita_) reported from Liverpool, England

    Why are virgin media so shit (I’m willing to bet it’s because of Branson)

  • Bridgey36 Bridgeman ⭐⭐⭐⭐⭐⭐ (@Bridgey36) reported from Eccleston, England

    Come on @virginmedia I am still waiting for you to cancel / freeze my sky sports subscription. This is three weeks since I first contacted you.

  • snicky37 nicola mason 🕷 (@snicky37) reported from Birkenhead, England

    @virginmedia I have been trying for over 4 weeks to cancel my current package which we had as a special offer for the past year, i have received a bill which which is full price!, finally today my husband got through she was rude and hung up. HELP!!

  • HellsbellsO Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England

    @virginmedia Hi when I phone my Mum & dad up there phone line is really noisy lots of interference so it hard to hear them there not allowed out as there in there 70 please can you help we have reported this before

  • Elle_Pee_x Danielle ❤ (@Elle_Pee_x) reported from Liverpool, England

    @SkyHelpTeam And you can tell me you’re not willing to “provide me with further assistance” but when I refuse to pay my bill and move over to @virginmedia I’ll be telling sky it was due to the SHITTY service I received on Twitter ...

  • flux_blair Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia Way i see it is if they cannot provide the service and you can prove it via speed tests and the like then they will have to do something about it.

  • annedwardsrl13 Ann Edwards (@annedwardsrl13) reported from Bryn, England

    @virginmedia Having a lot of trouble getting anyone to answer my queries re my account. No call centre, unable to register or sign in. Text messages not answering! Help!!

  • flux_blair Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia Ive got their router in cable modem mode, strapped onto my own router as their kit is shat. Still its very poor

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kazfla Karl F (@kazfla) reported

    @virginmedia My Internet service is currently down due to local essential works. Will I be receiving a credit on my account for the time the service is unavailable?

  • j1ggy_j jiggy jai (@j1ggy_j) reported

    @virginmedia @Ofcom @MartinSLewis virgin how long am I expected to wait? Considering this is ticket is from 18th Jan. I also believe I have figured out with the problem is as I am fed up of if not being able to communicate.

  • LaurenTee13 LTee (@LaurenTee13) reported

    If you're switching broadband, avoid @virginmedia ! No broadband, should have been installed on 5th April. Didn't show. Rescheduled for 22nd but told it'd be earlier then called us liars. Made a complaint over a week ago, told us they'd call back within 48hrs, still waiting 🤬

  • Dani_HeadCase Dani HeadCase (@Dani_HeadCase) reported

    @virginmedia The broadband is on now. But it wasn’t all morning. No one fixed this. It just came back. This is my problem it just goes off and comes back on hours later. Sending a technician does nothing because it’s intermittent.

  • thedelboy Derek Turpin (@thedelboy) reported

    @virginmedia Hi thank you for your help anyway ! "You Listened " that's all I wanted the Lady to do yesterday if you are able listen to the conversation I had with her yesterday! + you will see why I won't call customer service again! Unless it's to cancel my contract next year.had enough.

  • MRFStarz Roxi F (@MRFStarz) reported

    @virginmedia Tried to get a quote for a new customer package online but had to leave my details… I’ve heard nothing?

  • lydiadoyle113 Lydia Doyle (@lydiadoyle113) reported

    @virginmedia our installation date has been cancelled so many times still 2 months without wifi- offered complimentary dongle which money is being taken out of my account for - you said you would refund STILL not recieved - worst run company ever

  • MrKenE Mr.E (@MrKenE) reported

    Virginmedia yet again cancel my install I am so sick of this companies disorganised process. Departments are unable to talk to each other thus making it impossible to solve problems.

  • Dani_HeadCase Dani HeadCase (@Dani_HeadCase) reported

    @virginmedia We pay for 24/7 support and we’re not getting it. We’re not getting any support. At all.

  • Dani_HeadCase Dani HeadCase (@Dani_HeadCase) reported

    @virginmedia Yes I have. I’ve also reset / switched off and on again the hub 3 times. Two hours on a what’s app coversation and gave up. Tried to call to put in a complaint. Disconnected every single time. I’m neurodiverse repeating myself is triggering. Your staff are rude.