Virgin Media Outage Report in Kirkby, Knowsley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kirkby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Kirkby, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Liverpool, Wallasey, Runcorn, Widnes, St Helens, Prenton, Birkenhead, Upton, Southport, Chorley and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
TV | |
| Liverpool |
Total Blackout | |
| Wallasey |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Wigan |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kirkby, England
Latest outage, problems and issue reports in Kirkby and nearby locations:
-
Steve Shelbourne
(@Shellifumi) reported
from
Aintree Village, England
@AllenWeso6 @1878shadow @virginmedia Just binned them off to go back to Sky. Been paying for the all singing and dancing fibre broadband and it’s slower then my work mobile router! TV picture is dog rough and my Virgin Mobile sim won’t take calls from anyone on the EE network when I’m connected to the WiFi! See ya!
-
Acko
(@Acko_79) reported
from
Liverpool, England
Sort this **** service out. All night no internet @virginmedia
-
Benji McLoughlin
(@BenjiMaccers) reported
from
Haydock, England
@virginmedia Your online checker tells me my line is fine. It’s not. There was an outage yesterday, it came back on and now it’s off again. I’ve restarted the hub multiple times.
-
Shaun Fitzsimmons
(@ShaunAFitzy78) reported
from
Birkenhead, England
@DaveRidgway2 @virginmedia 'We are experiencing really high call numbers at this time, most issues can be fixed online, or you may like to call back another time'...
-
Mark
(@MILoft91) reported
from
Haydock, England
I’m paying for 500mb broadband and it’s averaging 15mb?! Wtf @virginmedia
-
John Murphy
(@John_murphy1) reported
from
Formby, England
@virginmedia hi, the internet seems to be down in the Formby area (L37). Green flashing light on the modem and can’t get online. Any idea when it’ll be resolved. I’m working from home and need it back!
-
Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Mentioned but not offered as I think they know the problem isn’t in our home . The problem that’s been supposedly fixed is ongoing since 26th Jan . Our minimum download speed is supposed to hardwired at 181 . New router and we are lucky if we get 80 on a good day. Never mind 😞
-
Emma
(@EmmaZhaan64) reported
from
Roby, England
@virginmedia is there an issue with the Netflix app? I haven’t been able to access it in over a week.
-
Steve Shelbourne
(@Shellifumi) reported
from
Aintree Village, England
@AllenWeso6 @1878shadow @virginmedia Same here sort of mate. Only noticed how poor it was since I stopped working away and started working from home.
-
Shaun Fitzsimmons
(@ShaunAFitzy78) reported
from
Birkenhead, England
@virginmedia I'm not a customer, I was just reciting what appears to be a generic message of customer service centre's, cheers anyway
-
Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Thanks for the info, leaving due to 6 weeks of problems and very many hours on the phone to yourselves trying to rectify . Told problems sorted when they clearly are not . Causing personal stress to me every time I make another long futile phone call to 150 ( waited 3hrs once)
-
Clare Marie Watson
(@Sarahsgracesmum) reported
from
Birkenhead, England
@virginmedia executive team emailed on 16th Feb to say they would deal with my issue within 28 days. Still waiting whilst you've taken more money for a useless service...I smell a sinking ship
-
John Murphy
(@John_murphy1) reported
from
Formby, England
@inyourentry @virginmedia Yeah, by Redgate. Been down since midday. My sister is on Park Road and with Virgin and she’s fine.
-
Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia We are never off the phone to your team for a month now . It’s been escalated to the top apparently on our last call a couple of nights ago . Then we receive a message to say all is well when it’s clearly not . New router and everything . Looking to come out of contract now .
-
Whittle
(@Paulwhittle8) reported
from
Birkenhead, England
@GripperTake68 @virginmedia Virgin Media as a whole are shocking at providing any sort of customer service mate.
-
John Murphy
(@John_murphy1) reported
from
Formby, England
@virginmedia Thanks, according to your website it’s a known issue and won’t be fixed till 9pm. Never mind, just hope it’s fixed sooner especially as TV is down too!
-
Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Thank you , as my husband said the other night we have spent hours on the phone this last month . Got told the other night this months bill will be suspended whilst they fix the problem . We will wait and see does any of the above happen then we will leave contract if not .
-
Maire Cubbin
(@memcalea_maire) reported
from
Wallasey, England
@virginmedia Yes formal complaint ..... the problem is at your end I believe and we aren’t the only customers in the area affected . It’s just frustrating to be sent messages to say the problem is fixed when it’s clearly not . Enough stress in life without all of this . Leaving contract it is
-
Danny Wyatt | OnlyFans 25% off
(@DannyWyattXXX) reported
from
St Helens, England
Anybody else having Virgin media problems? #virginmediadown
-
Greg Shillinglaw
(@gmshilly) reported
from
Birkenhead, England
@virginmedia no broadband, is there problems in my area please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
martyn notman
(@NFGmart) reported
@virginmedia Yeah the ******* the phone read that spiel too. But if you can provide that service for that price to new customers you can provide it to existing ones too
-
Dubby's_Down
(@dubster67) reported
@virginmedia And of course, she then failed to do that so I still have no resolution and am even more disappointed in you
-
Time For Change UK
(@TimeForChangeU1) reported
@virginmedia Day before last there has been numerous tickets raised and I was told that day that it is a system wide problem and basically tough it will repaired when it will ge repaired
-
martyn notman
(@NFGmart) reported
45 minute arguement with virgin media over why im paying double the price for the basic service.
-
martyn notman
(@NFGmart) reported
@virginmedia And you service is uniformly terrible. Anyway ive got the price down. Lets see if you manage to screw direct debits up now
-
salon🕊
(@LiLbobroken) reported
@virginmedia My friend is having the same issue…
-
Natalie Marshman
(@NatalieMarshman) reported
@virginmedia We have tv with sky but internet & phone with u. They were asking me to download an app called team reviewer quick support.
-
John Brannen
(@JohnBrannen55) reported
@virginmedia my 93yr old Mothers phone line was out of action for 12days. It came back on Tuesday only to go off again today. Text says fault is fixed but she has no connection. Her emergency alarm System is linked to her line leaving her very vulnerable. Sick of calling virgin
-
Ant B
(@Origiiiiii) reported
@virginmedia your broadband is awful. Horrendous at the best of times but it’s been down for 2 days. I’ve now received 9 emails telling me the issue is resolved (it hasn’t been) the only difference is I can no longer register loss of service.
-
MartyFGC
(@Poles72) reported
@virginmedia service gets worse rather than better