Virgin Media Outage Report in Kirkby, Knowsley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Kirkby, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Kirkby and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Kirkby, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Widnes, Wigan, St Helens, Prescot, Southport, Runcorn, Upton, Prenton, Birkenhead, Wallasey and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
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| Liverpool |
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| Widnes |
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| Wigan |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Kirkby, England
Latest outage, problems and issue reports in Kirkby and nearby locations:
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia how do I connect to a UK based customer service line?
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John B Colburn
(@JohnBColburn2) reported
from
Roby, England
@virginmedia How do i cancel my subscription?
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Rhys Perrett
(@PureSports01) reported
from
Runcorn, England
@virginmedia Hi. Unfortunately I couldn’t check anything at the time but I did see a technician coming into the area at 6pm on Friday which sorted the issue... not good service that it took all day to sort out though, a day of work lost!!
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Becky Nicholls
(@physiobex) reported
from
Wigan, England
@virginmedia No problem, thx for the reply, seems to be ok now 👍🏻
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
Ring up @virginmedia been on phone spoke to one customer service he’s put us through to another department waiting 42 mins now listening to music 🎤
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@virginmedia Have done this and still issues with the internet and connection! Making working from home really difficult!
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia can you help volume control won’t work on control tried to reset it now not working at all cannot change channel help
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Capitã Nat
(@NatashaVic) reported
from
Hoylake, England
@virginmedia Yes, after a long time I was finally able to pay. Was there any general issue on the website?
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Zara
(@zaracharles) reported
from
Liverpool, England
Really not easy trying to work from home with @virginmedia Internet Like EVERY day intermittent connection problems 😡
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soph
(@imsophieeee) reported
from
Birkenhead, England
@virginmedia is virgin down in my area? I can’t access the service status page for Merseyside :(
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
Will any provider buy out my @virginmedia broadband contract! Shockingly bad service and just fob you off on the phone
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia can someone help? Sat on the phone for 40 mins and got cut off
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Maureen Royce
(@MaureenRoyce) reported
from
Liverpool, England
@virginmedia leaving locked down students without promised WiFi not a good look @virgin
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Jay
(@JayMelia_) reported
from
Liverpool, England
@virginmedia I need to cancel an order ASAP please respond!!!
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Alan Harrison
(@alibob499) reported
from
St Helens, England
How am I supposed to book an appointment for an engineer to look at my installation. Fed up of it going down because of not getting the service I’m paying for. Nothing on your website or my virgin media only offers of trying to make more money for a crap service.
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Phil Moffitt
(@MoffittPhilip) reported
from
Maghull, England
@virginmedia I’ve had Broadband problems for the past 3 weeks. You sent me a new router last week, that’s worked for a few days, now having the same problems again. Can you check please, my postcode is L31. Could someone possibly call me?
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Benji McLoughlin
(@BenjiMaccers) reported
from
Haydock, England
@virginmedia I should not have to reset my router for 20 mins to get 5 mins connected only for your connection to do down again. This has happened twice in the same hour. WTF Virgin?!
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JackJohnson44_
(@JaackJohnsonn) reported
from
St Helens, England
So the @virginmedia connection my phone has decided to call it a day. Haven’t had connection for hours in a place where I have no issue.
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ilƎ
(@EliReeceBrooks) reported
from
Liverpool, England
@virginmedia L8 area issues? Internet speed should be at about 300MPBS and is currently at 7mpbs?
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Becky Nicholls
(@physiobex) reported
from
Wigan, England
@virginmedia Actually, problem is still there. Any help gratefully accepted!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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🐻Charlie Eisnor🐻
(@CharlieEisnor) reported
Still nothing from them awful service sooner I can move to @virginmedia the better
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David Grant
(@D41Granty) reported
@virginmedia Thanks for the suggestion. I called the 0800 number and spoke to 3 different people. Was promised the area sales manger would call me to discuss solution - they didn’t. Also Vera promised to call me back within the hour to check everything wa sorted, she didn’t and it still isn’t
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Customer
(@Custome92683183) reported
@virginmedia @MiddleGroundSF Don’t worry! If you call is “Hung Up” by our customer services team, we will call you right back!!!! #LIES Hang up when you want! Never call back!!
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ShimmeringTopaz
(@TopazShimmering) reported
@virginmedia Fix your wi-fi, useless
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Brian Stormont 👨🏻🦰
(@brian_stormont) reported
@virginmedia It tells me that I am using an unrecognised access point. I have three rooms with poor coverage and one rarely gets any. Your advisors are searching the internet for solutions which I could do. No one seems to have any knowledge
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Froob
(@FroobMcGuffin) reported
@Max_Poetic I heard so many good things about Virgin Media that when we moved to this neighbourhood that only had a set up for Virgin we went with their most expensive package for internet plus tv. We've never cancelled a contract faster in our lives. Abhorrent service.
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Ji
(@idkjia_) reported
I’m so lost for words. you’re service is dog **** @virginmedia
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Brian Stormont 👨🏻🦰
(@brian_stormont) reported
@virginmedia Off the call now but no resolution anyway
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Guy
(@XirYug) reported
@virginmedia Hello VirginMedia. Is it normal practice for an innocent website search for bundles to turn into someone calling at my door 2 days later ..during a global pandemic ?... that someone was also very rude.
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Martin Deacon-Baxter
(@mortfly) reported
@virginmedia internet down in le67 area UK is this being fixed?