Virgin Media outages and service status in Wirral, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Wirral, including 1 direct report.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Aug 6, 8:48 PM GMT+1.
- Internet (42%)
- Wi-fi (21%)
- TV (21%)
- Total Blackout (11%)
- E-mail (5%)
The latest reports from users having issues in Wirral come from postal codes CH62 and CH63 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Wirral, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wirral, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 7: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wirral, Ellesmere Port, Birkenhead, and Bootle.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Total Blackout | 21 hours ago |
|
Wirral
|
TV | 4 days ago |
|
Liverpool
|
Internet | 6 days ago |
|
Ellesmere Port
|
Wi-fi | 7 days ago |
|
Birkenhead
|
Internet | 8 days ago |
|
Liverpool
|
TV | 9 days ago |
Nearby cities with recent reports
2 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wirral, England
Latest outage, problems and issue reports in Wirral and nearby locations:
-
WirralDad Rob (@wirraldad) reported from Wallasey, England@UK_FightNight @virginmedia They are saying tech issues and engineers are working on it when ring up
-
Simon Roberts (@Simonrob1984) reported from Saughall, England@virginmedia why is the service down in Chester area? #virginmediadown
-
Andy McKeown (@AndyMcK1982) reported from Liverpool, England@virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?
-
Lesley Murray (@les_murray71) reported from Wallasey, England@virginmedia @joshyw0shy Its the whole of the Wirral by the sound of it, no statement from Virgin, just telling hundreds of customers to check for an outage, only have to look at their twitter to see how many of us have been told the same thing
-
Hannah McKay (@MadRabbitLady75) reported from Birkenhead, England@virginmedia After over 4 hours on chat it's dealt with thank you...... nearly 5 hours in total to terminate my services.....
-
Alan Dean (@alandean1878) reported from Roby, England@virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!
-
Craig Adamson (@iamcraigadamson) reported from Liverpool, EnglandVirgin media making Sky look more and more tempting every night. Another outage, come on guys.
-
CryptoDan2k (@CryptoDan2k) reported from Roby, England@HelenRuggles3 @virginmedia Helen sounds like your a pro at receiving the brush off.Can you call back in 24 hours and we will fix the problems?Then you call back in 24hours there still an issue. Only been my 2022 working from home HELL. THANKS @virginmedia for nothing.I pay my bill and don't get the service
-
Jemima (@JemimaCamhs) reported from Garston, England@virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks
-
Sam Tempest (@SATempest) reported from Heswall, England@virginmedia Thanks for your reply. I appreciate that but I’ve already raised the issue and was told I would be called back today, it’s now almost 5pm and I’ve not heard anything. I appreciate you might be busy but your customer service is shocking, as always…
-
Sam Tempest (@SATempest) reported from Heswall, England@virginmedia is it possible to DM someone to cancel a contract? I’ve been on hold for 45 minutes, finally got through to someone who said it’s not within their remit, transferred me to another department and now the line is silent and I’ve been waiting almost an hour!???
-
Elaine Brown (@laineypb2109) reported from Birkenhead, England@virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area
-
Jamie McLoughlin (@jmcloughlin) reported from Liverpool, EnglandAnyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.
-
Hayley Baker (@hayleybaker25) reported from Liverpool, England@virginmedia Any problem with connection in Liverpool I'm currently on my mobile hotspot as for the last 2 days my TV has been buffering .😡😤
-
Billzy (@Billzy79) reported from Liverpool, England@Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.
-
Martin Travis (@lurkinhead) reported from Birkenhead, England@BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!
-
Mark Langshaw (@MarkLangshaw) reported from Liverpool, England@virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!
-
Martin Travis (@lurkinhead) reported from Birkenhead, England@virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?
-
Tim Jackson (@TimmyJ1972) reported from Garston, England@Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.
-
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Kate (@CallForCries) reported@virginmedia intermittent service for 24 hours.
-
Caz (@Ca33ieKins) reported@virginmedia Horrendous service! Complete outage all day today. TQ area. No apology. Just the usual standard dialogue. Not acceptable.
-
Adam Golightly (@Adam_Golightly) reported@virginmedia tactics again charging elderly mother in law £149 a month basic TV pack 1 hour on phone 2 sort tried sort own pack after 17 years with virgin kept on hold for another 30 mins before hanging up and didnt call me back. Disgusting company customer service practices.
-
GW 🔰🏴 (@GW_Mktg) reported@Girlw0ndr Yep steer clear of @virginmedia. Their broadband is down as we speak!
-
Dogred (@PaulBen29353194) reported@biggle1908 Virgin media will be very helpful when you want to join but you’ll regret it when there’s a problem or you want to leave, their customer service is probably one of the worst in the industry imo.
-
Sam Sheehan (@SamanthaJane_H) reported@virginmedia WHY DO YOUR CONTRACTORS NEVER SHOW UP?! 3 WEEKS OF NO BROADBAND AT THIS POINT AND NO SIGN OF ANYONE FIXING IT BECAUSE YOUR STAFF DONT TURN UP
-
pat (@wfc2000uk) reported@LutzSchueler @virginmedia we hade no broadband for 3 days or so no, my contract don’t run out till may, I need to cancel and get a more reliable service my with is terminal ill and , she needs the wi fi and the home service as matter for emergency’s,please could you help in this
-
Trina S 💙 (@BrownEyedGirlGB) reported@virginmedia Resolution estimate was 15:08. It’s not intermittent it’s totally out and the resolution estimate has moved 4 times and is now tomorrow evening. Right above the service status issue box is a box saying it’s time to renew, look at contract options. No chance. 4/4.
-
Breakaway (@McCourt2010) reportedJust renewed M350 package with you; £36.00 but new customers can get the same for £28.99!! Been a loyal customer for 14 years; your call centre wouldn't budge - one even quoted £31.00 but the next person contacted said there was no record of this! Disappointed. @virginmedia
-
Shardon (@shardon1980) reported@virginmedia Issue still not fixed . your compensation is £10.34 a day . What about subscription services like Netflix etc . I’ve had to use data from my phone to work, this is unacceptable in an age where everything is WiFi. Also no contact from your team. This is a major issue in the area