Virgin Media service status in Wirral, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Wirral come from postal codes CH63 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wirral, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wirral, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wirral, Prenton, and Upton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Internet | 19 hours ago |
|
Wirral
|
Phone | 3 days ago |
|
Liverpool
|
Wi-fi | 6 days ago |
|
Liverpool
|
Internet | 9 days ago |
|
Liverpool
|
Internet | 10 days ago |
|
Liverpool
|
Internet | 12 days ago |
Community Discussion
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Virgin Media Issues Reports Near Wirral, England
Latest outage, problems and issue reports in Wirral and nearby locations:
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catherine (@1972CW1972) reported from Garston, England@virginmedia That’s the number I’ve been on hold to, then got cut off. I have 3 phone acc, TV, broadband and a business acc. I just want to cancel one sim and it seems impossible
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Iain Dyer (@IainMichaelDyer) reported from Garston, England@virginmedia Simply by reconnecting my services after saying that you were happy to rearrange the bill payment date and my services would be unaffected. I have been told this is impossible though so cant see it happening. Its really bad customer service IMO.
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Michelle Mattos (@ChellyMat) reported from Liverpool, England@virginmedia Anyways, your engineers are great, especially Robbie who came out to help us last minute. Still don’t know why our contract was randomly cancelled but we’re expecting more info on Tuesday or something, so I’m not gonna fuss about it on Twitter 💙
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Lucy87 (@Lucy8720) reported from Birkenhead, England@virginmedia Getting seriously fed up of watching something on Netflix and 20 mins in and it goes off again. Same with my phone, always has an exclamation bar next to it. Internet is awful, i was told if im not getting what im supposed to be i can cancel which is what i will be
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Karl Robinson (@KRobbo1982) reported from Liverpool, England@virginmedia are a joke! Ive lost my services for today due to their incompetence. Been on the phone for 45 mins and got nowhere. Complaint lodged which will also get nowhere i bet.
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Andy Wroblewski (@WirralLiverpool) reported from Birkenhead, England@MattTRFC @Stemac2010 @virginmedia Yes Matt, I was shocked too I had no choice but to hand my 30days notice in, I’ve been with them since 2009 no way I’m paying £1 more a month for 100mb compared to what a new customer would pay for 300mb!
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simonmcbeth (@simonmcbeth1) reported from Birkenhead, EnglandShocking service from @virginmedia call centre tonight and still waiting for a manager to call me. #notholdingmybreath.
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Michelle (@michdavey71) reported from Maghull, England@virginmedia do you have an alternative number I wish to cancel my contract but haven’t got time to be constantly on hold.
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Michael (@moore12_michael) reported from Heswall, England@virginmedia your network has been down most of the day to more than just some of your customers!! My 12 year old daughter unable to phone/message me and I’m unable to track her T1 diabetes levels which requires data. Shocking you are not treating this with higher priority!
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simonmcbeth (@simonmcbeth1) reported from Birkenhead, England@LeoNak8484 @bt_uk @virginmedia @virginmedia just as bad I’m afraid
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simonmcbeth (@simonmcbeth1) reported from Birkenhead, England@virginmedia @marcyeboah That’s the problem. You can’t help on social media as you are not empowered to do so. You merely advise to call the number that is causing all of the issues in the first place
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Jools 4 (@jjools4bob) reported from Liverpool, England@virginmedia @Rylan No the thought of seeing him makes my blood boil and my ears ache.Yes I am a virgin customer not happy with this shit.
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simonmcbeth (@simonmcbeth1) reported from Birkenhead, England@virginmedia Send an engineer to fix the faulty equipment would be a start. Manager never called back btw. #shocking
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simonmcbeth (@simonmcbeth1) reported from Birkenhead, England@virginmedia @McBeth1977 You need to actually get to speak to somebody in order to raise a complaint.
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Andy Wroblewski (@WirralLiverpool) reported from Birkenhead, England@virginmedia Any deal that a new customer can get would be fine :) I don’t think it’s fair a customer that’s been with you for 10 years who already has all the equipment needed should pay more for less
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Andy Wroblewski (@WirralLiverpool) reported from Birkenhead, England@virginmedia I’ve had issues during my 12month contract & I still rang up to renew. I was then told I wasn’t entitled to any new customer deals & I’d have to pay a £1 more a month for your budget service compared to what a new customer would pay for your top package.
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AmyNaylor (@amynaylorr) reported from Liverpool, England@virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network
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Michelle (@michdavey71) reported from Maghull, England@virginmedia do you have an alternative number , I wish to cancel my contract but haven’t got time to be constantly on hold .
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catherine (@1972CW1972) reported from Garston, England@virginmedia seriously listening to stupid music for 12 minutes, gets thru, told to hold and then cut off 😫
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simonmcbeth (@simonmcbeth1) reported from Birkenhead, England@ChrisMa72444992 @virginmedia Wow! Really are breaking the boundaries in shocking customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tina Sharkey (@Tinasharke) reported@virginmedia This has been using Wi-Fi, it has been dipping in and out gorg the last couple of week, so far today, it seems ok. I was expecting a call from the manager to address a complaint but no Jody has called. I also requested the Wi-Fi extenders and again no response.
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aziz (@fourpocketsfulI) reported@virginmedia this is on a wired connection, the 90mbs is not stable shown by the awful bufferbloat+ connection cutting out, we all have classes or meetings that require a constant connection,
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Ellie🦇🔮 (@EllieofMidnight) reported@virginmedia So we're now trying to phone this number (which is exactly the same as the last time btw) and not only are they giving us the same grief and hassle for my NINETY EIGHT year old uncle, theyve now just cut us off TWICE :) absolutely garbage service 4 times trying to talk to someone
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unofficial Virgin Media helper (@UnoficialVM) reported@charlesistrash_ @virginmedia I see, possibly some upstream SNR, hold ot out champ and we'll fix it ASAP.
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Phil Mendelsohn (@PhilMendelsohn) reported@virginmedia You are showing broadband issues in my area with an estimated resolution of 6:00 this evening! How do you expect people to work from home and do home schooling with no WiFi?
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David Longstaff (@Toadfish007) reported@covjim @virginmedia As soon as I question them they get angry and shout at me down the phoen, just had another one
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Ms D'Nailz - ✊🏾 (@missdnailz) reportedWhy is it, as soon as you’re out of contract with @skytv @SkyHelpTeam the service becomes terrible 🙄 maybe it’s time to go back to @virginmedia 🤔 let’s see who has the better deals....
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hey_hayles_ (@HayleyTurnbul12) reportedHey @virginmedia any chance of some customer service? I've been trying to resolve an issue for months now.
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jim dryden (@covjim) reported@Toadfish007 @virginmedia Me too...tried to get me to quicken my internet speed as it's too slow..questioned the call..very insistent but I declined ..
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Yvonne Nobis (@yvonnenobis) reportedDear @virginmedia , please, please sort out the internet access in South Cambs - I resent paying for the non-service and having to tether my laptop to my (non-virgin) phone.