Virgin Media Outage Report in Liverpool, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Liverpool, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (42%)
-
TV (28%)
-
Wi-fi (12%)
-
Total Blackout (11%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Prenton, St Helens, Liverpool, Wallasey, Runcorn, Wigan, Skelmersdale, Widnes, Upton, Ellesmere Port, Prescot, Birkenhead, Upholland, Roby and Greasby.
| City | Problem Type | Report Time |
|---|---|---|
 Prenton |
TV | |
| St Helens |
Internet | |
| Wallasey |
Internet | |
| Liverpool |
Internet | |
| Runcorn |
TV | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Liverpool, England
Latest outage, problems and issue reports in Liverpool and nearby locations:
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia 1 tv went off showing error code. Other tv working. On website tried to sort with code. Didn't work, phoned 150 no luck as told service closed. On website it states Saturday 8-8pm. Not impressed as was on red button watching tennis. I need my big screen.
-
West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I am trying to cancel my virgin broadband account but you have not responded by phone email or post. Very poor service 🙁
-
Phillip™
(@HenninghanFiD) reported
from
Liverpool, England
@virginmedia sort this outage out pls, we pay too much as it is so to have internet problems all the time is a joke. L20 area, no internet on cable or wifi. Ye gona lose customers for real.
-
Al*
(@AlexioBailinho) reported
from
Liverpool, England
.@virginmedia having technical trouble with connecting my devices to WiFi. Internet went off due to power outage in L18 area last night. Require assistance please
-
Anne-Marie Caine
(@amscaine) reported
from
St Helens, England
@beech_mark @mcvity3 @virginmedia Since we moved beech they have been absolutely shite. Their customer service is non existent. They owe us £90 but can’t speak to anyone to get it refunded.
-
Luke Cav
(@LukeCav) reported
from
Liverpool, England
@virginmedia how longs the internet going to be down in the L8 area of liverpool?
-
Gamble free girl
(@kfield82) reported
from
Billinge Chapel End, England
Trying to drop some items from my @virginmedia. They increase the price 🙄 the service is slow, old and far too expensive. Then get kept on the line for ages 😩🙄
-
Concobhar Dochartaigh
(@Conor87) reported
from
Liverpool, England
@virginmedia I want to cancel my contract but can’t get through to anyone on the phone.
-
Paul McDonough
(@Guitaraholic) reported
from
Liverpool, England
@virginmedia He’s been told it’s been ordered online with his details and he’s been told it will take 5-7 days to investigate when I know it’s 14 days to cancel. He now had two devices sat in his house he didn’t order that need investigating and returning to you ASAP…Can someone help plz?
-
Danny Wyatt XXX | OnlyFans 😈
(@DannyWyattXXX) reported
from
St Helens, England
I see @virginmedia are down once again. Get your ******* act together #virginmediadown
-
Paul McDonough
(@Guitaraholic) reported
from
Liverpool, England
Hay @virginmedia so as an ex-employee this is a bit embarrassing I couldn’t help with; but it looks like someone has fraudulently ordered a mobile and iPad in my dads name that were delivered today and he’s spent over 90 minutes on the phone getting the run around….
-
Phillip™
(@HenninghanFiD) reported
from
Seaforth, England
@virginmedia Alot are complaining bout outage. We all pay so much but lose internet on a regular basis. I had no tv, no phone, no net today, had to use my own net. In all as a virgin customer what are we paying for? To complain!
-
Rachel Hennessey
(@rehennessey) reported
from
Seaforth, England
Hi @virginmedia I need to phone you but whenever I call I am offered a link & no option to speak to someone. Really need help - only trying to buy a phone from you! I dont have a password for my online account either (as new account) so failed online security - help 😭
-
Sid
(@borntorun127) reported
from
St Helens, England
@virginmedia Is there any coincidence that since i said i was closing my account, both Tv & Broadband have crashed 3 to 4 times daily? And you'll expect me to pay for this **** service
-
Rachel Hennessey
(@rehennessey) reported
from
Seaforth, England
@virginmedia Thank you - I think I remember it now. Still can't login online but will try your messaging service again!
-
*scousenat😘
(@scousenat) reported
from
Liverpool, England
@virginmedia Via text messages and phone calls and get no where ...I was told an engineer was visiting it never happened lodged a complaint and heard nothing back I went out of this contract now
-
Tezz P
(@TezzP) reported
from
Haydock, England
@virginmedia wow! Does anyone actually still work at virgin media? 45 mins on hold on one call, 35 on another number,off your website, I'm suppose to be getting a text with a link to a website, never received it! Trying to discuss my contract, which is at an end, remove services
-
Mohamed Farah
(@MoLegend) reported
from
Liverpool, England
I’m sick and tired of this now. Sort it out @virginmedia. No tv or internet working. I can’t be dealing with this today of all days. For the last two days the signal have been awful n today no internet at all. #Liverpool #virginmedia #****
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia your sales team are telling people that upgrading to 200 speed will fix WiFi issues. I was looking for a new deal but don’t want to sign up until it’s guaranteed I can get WiFi in more than 2 rooms. I live in a small 3 bed and I’m on my 2nd router which is worse
-
Chris G 🇪🇺
(@FloatyFrocks) reported
from
Wigan, England
@virginmedia Yet another Tweet you'll probably ignore. What's the point of being on Twitter if you never respond? Still harassing us over returning your equipment. 1st, before our contract ended and now, even though we sent it back on the day after our contract ended. Response?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Claire Hooton BSc, PGDip
(@ColdJustice_) reported
Anyone else having a problem with pixelated TV pics and the set top Box keep reseting itself ? #VirginMedia
-
Becky McGrath
(@McGrathBecky) reported
@virginmedia I’m trying to log into my account and it says it’s a secondary account and therefore I can’t access anything. I’ve never set one up. Help!
-
A
(@4442444its) reported
@virginmedia Hi . What do you mean you don't support vpn's? Is this a new thing? It was working fine until two days ago. Are you saying I need to change to Sky?
-
Tereza Louise Kirwan
(@TerezaLoux) reported
@virginmedia have got to be the WORST rip off serviced and boast the most frustrating customer service business EVER Draining ..... like if you agree!
-
DM
(@DaMall1n) reported
@CallyM_ @virginmedia @virginmedia might be worthwhile jumping on this straight away “piss poor” is fair on this occasion
-
Daniel Jackson
(@danjack1871) reported
@virginmedia I booked an appointment this evening (for Friday morning), but didn’t book one beforehand as I was specifically told by your customer service that there was a problem in my area and engineers were working on it? Is there no record of this?
-
Grant Cherry
(@grant_cherry) reported
@virginmedia WiFi has been down for two days not in SW London, what’s going on?
-
Marlon
(@Marlon_Ferro) reported
@virginmedia Compensation doesn't help during the last 8 days or right now
-
Bn102
(@TheBn102) reported
@virginmedia I am and have been since December 2016. Your marketing team decide to harass me from time to time despite my preferences, but this is by far the worst.
-
Greg
(@gregofallgregs) reported
@virginmedia Absolute joke of a company. Put me in touch with someone who can actually help and talk more than 3 sentences of english in 45 minutes. Nothing has been fixed. New router still hasn’t solved intermittent connection issue. No effort from technician to resolve issue