Virgin Media Outage Report in Liverpool, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Liverpool, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 20: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Runcorn, Prenton, St Helens, Wallasey, Skelmersdale and Widnes.
City | Problem Type | Report Time |
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Internet | ||
Wi-fi | ||
Internet | ||
Internet | ||
Internet | ||
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Liverpool, England
Latest outage, problems and issue reports in Liverpool and nearby locations:
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Elaine Brown (@laineypb2109) reported from Birkenhead, England
@virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty
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Lesley Murray (@les_murray71) reported from Wallasey, England
@MarkKav15119614 @virginmedia Well my bills ain't getting paid today so will get charges, anything i try to do on apps / chrome not working, twitter on and off
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Martin Travis (@lurkinhead) reported from Birkenhead, England
@les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱
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Tim Jackson (@TimmyJ1972) reported from Garston, England
@virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine
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Lesley Murray (@les_murray71) reported from Wallasey, England
@virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?
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Lesley Murray (@les_murray71) reported from Wallasey, England
@virginmedia Thats just an update to say they are dealing with the issue, people want to know what the issue was and why it is taking so long to repair, there is a continuous extension to repair time and your customers at least deserve detailed information
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Martin Travis (@lurkinhead) reported from Birkenhead, England
@virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?
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Martin Travis (@lurkinhead) reported from Birkenhead, England
@BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!
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Maureen StewartJones (@supergran22) reported from Eccleston, England
@virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.
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Lesley Murray (@les_murray71) reported from Wallasey, England
@virginmedia Yes got the update thanks but not helpful receiving a text to say issue resolved, service has been off for 14 hours now, any background to reason why? Its a massive area to be out with no explanation
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Andy McGill (@andrewjmcgill) reported from St Helens, England
@virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!
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Tim Jackson (@TimmyJ1972) reported from Garston, England
@virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”
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Lesley Murray (@les_murray71) reported from Wallasey, England
@virginmedia @joshyw0shy Its the whole of the Wirral by the sound of it, no statement from Virgin, just telling hundreds of customers to check for an outage, only have to look at their twitter to see how many of us have been told the same thing
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Elaine Brown (@laineypb2109) reported from Birkenhead, England
@virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area
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Martin Travis (@lurkinhead) reported from Birkenhead, England
@virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?
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lloyd #utft (@111O1O1O11O) reported from Wallasey, England
No service in CH44 for 2 days last week, back on for 2, then off again today. No text updates but service status says a fix by 20.00. Won't happen though will it? @virginmedia
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Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England
@virginmedia If my bill went down with my speed, I wouldn't mind.
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Christopher Bray (@cbray72) reported from Liverpool, England
@virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time
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Cambo (@cambo691) reported from Birkenhead, England
@les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate
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lloyd #utft (@111O1O1O11O) reported from Wallasey, England
@virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Breezy (@PETEBREEZY) reported
@virginmedia Complaint was opened on 24/01. I don't think anyone realises the severity of this issue. I have a partner who currently cannot work due to being home based. Is it so hard to get a straight answer?
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faye cross (@faye_scross) reported
@virginmedia your customer service is shocking! 45 mins on hold and then cut off! Still not fixed my problem and want to charge me more! Send a letter with a days notice to cancel due to price hike! Please can you call me back asap!
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AdamB (@ItsAdamBurman) reported
Just got called by a "Certified Virgin Media Technician" about how my computer has viruses... I messed with her for a couple minutes, then told her what I do and that, me and my friends would have fun and take down her scam. She promptly told me to "**** off", and cut the call.
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sharlotte1924 (@sharlotte1924) reported
@virginmedia I will be making a complaint to the ombudsman about virgins conduct.
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Eddy Leviten 💙 (@eddylev) reported
@virginmedia Still not working. Day five now
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Richard Noble (@Richard09499442) reported
@virginmedia My bills from virgin are sent with no problems, im receiving various emails hourly with no problem, my junk mail is checked and emptied regularly.
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sharlotte1924 (@sharlotte1924) reported
@virginmedia No, this is not really the point. I’ve been trying to cancel daily since Monday and been constantly hung up on. I should be able to call and cancel my services! Completely unacceptable that your advisors ignore the request to cancel and then hang up on me
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Undercoverman (@undercoverman) reported
@virginmedia I can’t get through to anyone. It’s not tech support or sales…
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We've Made a Terrible Mistake (@petwhaletooth) reported
@virginmedia This: 29 minutes waiting to cancel due to a 13% price increase a month after I signed an 18 month contract then hanging up.
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Siobhan Smith (@SJSmithTOK) reported
@virginmedia Customer service is shambolic A total of 9 hrs trying to cancel account and still not done as nobody knows the terms of what theyre doing!!!!