Virgin Media Outage Report in Liverpool, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Liverpool, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wallasey, St Helens, Ellesmere Port, Eastham, Wigan, Runcorn, Widnes, Skelmersdale, Prescot, Upton and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Wallasey |
Wi-fi | |
| St Helens |
Internet | |
| Liverpool |
Wi-fi | |
| St Helens |
TV | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Liverpool, England
Latest outage, problems and issue reports in Liverpool and nearby locations:
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia any chance you can follow me back so I can speak to someone about the terrible quality of service I’m currently receiving?
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Sandra Scott
(@sandrachataway) reported
from
Liverpool, England
@virginmedia ok I have rebooted my broadband, checked my connectivity via an app, a bot & a recorded voice. I teach online & have had to cancel 3 clients & managed more advanced learners online. My devices are won’t reconnect. I have clients booked for the morning too. #help
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
@virginmedia just been hung up on in the middle of when I finally got through can you please help me :(
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SR🦄
(@_StephRooney) reported
from
Liverpool, England
@virginmedia I know that it says there are issues in the area
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Ms. Audigier-Jones
(@Audigier_Jones) reported
from
Liverpool, England
@virginmedia I call customer services and they’re giving me a different story!?!? Terrible communication between teams!
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Timothy Haines
(@Timuslloyd) reported
from
St Helens, England
And now you’re saying the only way to change the direct debit is to cancel contract, and start a new one on the right date... cost of that? £240!! @virginmedia really are corrupt.
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Graeme Buck
(@g8uck) reported
from
Widnes, England
Wow @virginmedia on hold to your customer service team for one full hour and it’s cuts me off absolute joke of a company!!! My next call will be to cancel 🤬
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SR🦄
(@_StephRooney) reported
from
Liverpool, England
@virginmedia Its not working again so you better fix it
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
@virginmedia hello please can you help me or give me a number to call to speak to someone?
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia It’s permanently doing that and I can’t get through to technical last time it took hours to fix but it’s not fixed because it’s still not right
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Paul #WhatDayIsItEdition
(@AgentLittleP) reported
from
Liverpool, England
Geeky thing I've just noticed with our new FTTP connection from Sky (supplied & fitted by Openreach) we now have a IPv6 IP address! Never had one before as VirginMedia do not natively have one nor offer one!
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
Internet is FINALLY up and running, thank you to Lee who I spoke to earlier who was the only helpful person I’ve dealt with during all of this who actually managed to resolve my issue! @virginmedia
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia yet again pushed over to tech as my recurring problem has recurred. Yet again no response #fedup #keyworkers
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia standard day again today WiFi has failed over 6 times on the phone for an hour and get cut off again!! If I could get through I would cancel may just have to stop paying my bill you might contact me then #poorservice #nointernet #p
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@virginmedia is there an issue with Internet in the L30 area? Been on and off for last two days wfh is painful!
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@Ls2787 @virginmedia Touch wood mine hasn't gone down yet 7.months working from home
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@Ls2787 @virginmedia It's the only thing they good for I think is the internet never had a problem in all the years with them
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
Does anyone have virgin media who can help me please before lose the plot
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia so slow today ookla says nope can’t even run a test!
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia The internet speeds we are getting are terrible. Paying for 200mbps and currently getting an average of 24 over the last month and have no way of contacting anyone by phone as it goes dead after holding for an hour
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JK
(@JSKane89) reported
@virginmedia Yes, can you ring through to your customer relations team, extension 172, and tell them to reset their dial up. Been waiting for 2 hours; trying to leave after my bills doubled (still inside my contract term), I bet I'd have had 10 of them round me if I was joining.
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Mo
(@Notts52) reported
Fault CS 2400 sorted, 2 hours ahead of schedule. Well done @virginmedia and many thanks to the VM Customer Services gentleman from Cape Town SA for explaining the sequence the faults arose and the estimated timetable for the work being undertaken. 👍
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Just me
(@Noseynora5) reported
@virginmedia Logic would tell you if I'm tweeting a countdown to cancel , then no, we didn't resolve it...
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TheGreatGambini
(@GambiniTheGreat) reported
@virginmedia Ok this is utterly RIDICULOUS. I followed your advice, waiting for the WhatsApp agent, wet through all security and even after pricing notes, your support agent thinks I want to BUY a new package?! Utter joke, you guys need to sort your customer experience out.
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Dabooka 🇺🇦
(@Dabooka) reported
@virginmedia FFS it isn't the wifi or network! It's your sodding signal into the house. Why do I even bother tagging VM it never leads to anything useful. You never want to send an engineer out, you insist it's 'wifi' every time but you have no problem putting up prices.
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James Dyer
(@GoldCampRobot) reported
Hey @virginmedia is there an issue with @BBCiPlayer getting a security license alert 🚨 on catch on TiVo box
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Lizzums 🌙
(@LizzumsBB) reported
@virginmedia No new devices have been added to the network, the router has not been moved neither have any objects or anything in the vicinity, no new electronic items or anything to interfere with the signal. If the speed was this constituently it would be okay but it keeps dying entirely :c
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Ravi Kapani
(@RaviKapani1) reported
@virginmedia It's not intermittent issue now ..whole network is down ..
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Neil Hayward
(@nelly_8423) reported
@virginmedia I really wished it was that simple but I'm at least two weeks and one official complaint deep. I'll try again tomorrow 🙄
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roasty duck
(@hahadumball) reported
@virginmedia just phoned regarding refund, i got a rude guy on the phone who wasnt interested and offered me compensation from the 10th, now back in january when the external work was complete but virgin refused to accept it was done... asked to raise a complaint and he hung up... ombudsman!