Virgin Media Outage Report in Liverpool, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Liverpool, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Widnes, Wigan, Upton, Prescot, Wallasey, St Helens, Ellesmere Port, Eastham, Runcorn, Skelmersdale and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Wi-fi | |
| Widnes |
Wi-fi | |
| Widnes |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Liverpool, England
Latest outage, problems and issue reports in Liverpool and nearby locations:
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JoelJelen
(@JoelLJelen) reported
from
Liverpool, England
@virginmedia it’s 2019, your online customer service is so poor and your offline telephone service saw me waiting 15 mins and still in a queue! Given up.
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Lord David Hurn
(@2003mirror) reported
from
Seaforth, England
@virginmedia please tell me why I can never get through to your customer services , just been waiting over twenty minutes Not the first time !!
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Stu Hel
(@stubeanhead) reported
from
Birkenhead, England
Tip: Yesterday I gave Virgin Media 30 days notice to cancel my TV/broadband. Too pricey. Had no deals to offer me. Miracles are real as I had 3 missed calls today off sales numbers, I answer the 4th. Suddenly, they do have offers and now I'm paying less a month with Sky Sports on
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia Hi was supposed to be yesterday between 12-4 but got a text on Friday night saying issue has been solved. So they did not come out even though they didn't say they were not coming and I waited in for them. I think I have a faulty hub tbh
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heather
(@heatherjoy3) reported
from
Ellesmere Port, England
@virginmedia since power out earlier my phone has died. Any help please. Ch66 2rz
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Jane Boland
(@JE_Boland) reported
from
Seaforth, England
I have been on the phone with @virginmedia for nearly two hours and am no closer to getting my problem solved.
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Neil
(@spuddy1878) reported
from
Liverpool, England
@virginmedia Two different mobile phones and no joy at all. It’s picking up another WiFi signal from someone else but not from my home.
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Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
Aaaaand @virginmedia broadband is down again. Useless.
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Hannah
(@ShitofHan) reported
from
Liverpool, England
I hope to god my mum gets rid of @virginmedia this week! Sick of her paying like £112 for shut service. I’m constantly on 4G
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John Edgar
(@springviewer) reported
from
Wigan, England
@virginmedia strange I read all the posts about Virgin customers ringing up about cancelling services and Virgin offering them a better deal however I ring up and cancel a service with no trouble at all, not even offering a lower price, your loss #virginmedia
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Barry Walters
(@BarryWalters7) reported
from
Seaforth, England
@virginmedia yet again our home phone line is not working, can you please let me know when I can expect to have it in working order as per our contract
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Leigh Wynne
(@leighwynne33) reported
from
Seaforth, England
@micramanic @virginmedia @ThreeUK I had weeks without it because of box outside. The connection had de-ttached and thats why rounter wasnt pickin up signal
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julie hennelly
(@scoobyjue) reported
from
Seaforth, England
@virginmedia hardly got no service. Rang and complyyet again. Then been told our wiring was wrong and has been for for nearly a year since installed. Gave us excuse after excuse. But still paying full price Engineers been out twice to do new wire. We have put complaint in and
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julie hennelly
(@scoobyjue) reported
from
Seaforth, England
@virginmedia this company is an absolute joke. This is like 6 engineers numerous phone calls’ complaints. Can’t get them to call us back. Paying for service that doesn’t work!
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Alex Downes
(@flux_blair) reported
from
Liverpool, England
Just had a call from @virginmedia asking me what I use my network for, how many devices I have on the network. Please mind your own business, answers to these questions can be used by OCGs to target my home and only call me if you really have to. Thanks
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Tony Zeverona
(@Childwallcable) reported
from
Liverpool, England
@virginmedia you have the worst customer services I have ever experienced from being cut off during calls to failure to call back
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John Edgar
(@springviewer) reported
from
Wigan, England
@virginmedia As per usual there’ll be no problems in the area, I’ll get told to unplug the box, then you’ll book an engineer for about 5days time, meanwhile the problem magically disappears #badservice
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julie hennelly
(@scoobyjue) reported
from
Seaforth, England
@virginmedia and still waiting. Internet keeps going off. Can’t leave because still tied into a contract yet we still have to pay for service we can’t use! #joke
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Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
@virginmedia Internet gone again. Second time today. Bottom light goes white and starts flashing, then green and flashing. Then the arrows light up green and flash. I can’t get 24 hours out of this service. This isn’t what I pay for and it’s terrible service.
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Zara
(@zaracharles) reported
from
Liverpool, England
TWO hrs spent on to @virginmedia trying 2 fix my continuous starting up screen. Was promised a call back the following evening, which never happened !!! Feel I have been more than patient, to be majorly let down #whatamipayingfor 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tomás 🇮🇪🏴☠️🇺🇦🇵🇸
(@IrelandPhoto) reported
from
Firhouse, Leinster
@virginmedia No service again in Belgard Heights/Alpine Rise Tallaght. Any update. Service checker does not recognise Eircode either!
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Marc Jones
(@falseeyeguy) reported
@virginmedia I’d rather not as I’ve contacted virgin media about this and they seem to think I’ve caused this issue. So no I won’t be helping you resolve this issue at all get your tech guys to sort it out themselves. I’m done with virgin media
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LyndonW
(@TheLyndonWebb) reported
@virginmedia No timeframe given! Still concerned about the account issue - wondering how good the security is the account has an email address that we don’t know
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Ali McGinley
(@McGinleyAM) reported
@virginmedia .@virginmedia even calling that line doesn't let me speak to a human being. I'm still waiting for the booster, three months later. Only have internet in half the (small) house. Please can someone help, without me spending any more hours on the phone? #customerservicefail
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Aimee Martin
(@aimeeloumartin) reported
@virginmedia The man we spoke to wouldn’t put us through to a manager to escalate further which I intend on doing. My partner is self employed and had to cancel work to wait and no one came. We need it fixing immediately for work purposes this has been over a week. I am not waiting until Sat
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Morocco Mole Esq.
(@EliFernandez100) reported
@virginmedia There is indeed an intermittent issue, but it's now days.
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Mike Ferguson
(@mikef68) reported
@virginmedia Broadband outage on a number of properties in KT3 area. Your website diagnosis page won’t let me register the outage and keeps getting me to check my router. Clearly the issue is on your side. Please acknowledge and confirm that the outage is logged.
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McNulty
(@McN_lty) reported
@Archstanton6275 @krischasebyrne @virginmedia and for me in HD3. Phoning customer services got me nowhere other than being told to play the waiting game. It looks like it's a shambles across the country with nothing concrete to reassure stressed customers.
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Craig Hoey
(@hoeyc) reported
@virginmedia I need help with the response I’ve received to a complaint but it just directs me to the main phone number - who can help me?
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derp
(@Mason_Jones23) reported
@virginmedia Internet is down but isn't showing anything on the service tracker. 3rd time this week.