Virgin Media Outage Report in Liverpool, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Liverpool, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Liverpool and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Liverpool, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Prenton, St Helens, Widnes, Wigan, Prescot, Runcorn, Upton, Birkenhead, Wallasey, Ellesmere Port and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Prenton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Liverpool, England
Latest outage, problems and issue reports in Liverpool and nearby locations:
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Gary Banks
(@GaryBan47314801) reported
from
Liverpool, England
@virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡
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DM 🦌
(@DaveMbootlebuck) reported
from
Seaforth, England
@virginmedia No. Can’t get through. I’ve just submitted a complaint
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James
(@jgrailpics) reported
from
Liverpool, England
Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap
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Jonesy
(@RWBJ1997) reported
from
Liverpool, England
@virginmedia your customer service team is proper shite. Your router is in the bin outside ours
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James
(@jgrailpics) reported
from
Liverpool, England
When will I be able to go just one single day without @virginmedia failing, cannot wait until next year when the contract is over, increase the bills but reduce the service to next to nothing?
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Matt Attwood
(@mattwood1702) reported
from
Liverpool, England
Internet down no good when working home #virginmediadown #virginmedia
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Sarah Hill
(@Its_Sal_Queen) reported
from
Liverpool, England
Would love to be able to start work @virginmedia, but the Internet is down.
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(っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ
(@beakybox) reported
from
Litherland, England
@virginmedia broadband being down again, how, why
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Emma Latham
(@EmsydilemsyL) reported
from
Liverpool, England
@virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing
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Pauline Hall
(@hall291) reported
from
Halton, England
@virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless
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Emma
(@EmmaZhaan64) reported
from
Roby, England
@virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.
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Rebekah Jones
(@RebekahP1nk) reported
from
Prenton, England
@virginmedia soooo what's wrong this time?? You are just about up the cost to astronomical amounts and now the broadband goes down again ..
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Tim Cooke 🇺🇦
(@timmycooke) reported
from
Wigan, England
@virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!
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Jamie McLoughlin
(@jmcloughlin) reported
from
Liverpool, England
Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia
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Mick Mc 23
(@Mick_McIver1984) reported
from
Kirkby, England
Anyone else useless @virginmedia gone down got no internet house is in melt down
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Lindz Devine
(@LindzDDub) reported
from
Wigan, England
@virginmedia @virginhelp I've never had this much issue as I have had today. I'm plugged in on ethernet, I've reset my hub, and checked my area and there is no issue at all. My WiFi is working from my hub but yet its booting me out of Destiny 2 and not just that but the chat parties on PS5 itself
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Emma
(@EmmaZhaan64) reported
from
Roby, England
@virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!
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Lindz Devine
(@LindzDDub) reported
from
Wigan, England
@virginmedia I have to say your Internet connection is ridiculous... for months on end, it's been shocking. I'm sick and tired of resetting my hub, I shouldn't be having this issue. Never had so much issue for the years I've had you and now, the past 6 months, I'm paying monies…
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DM 🦌
(@DaveMbootlebuck) reported
from
Litherland, England
@virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rajnish Razdan
(@RajnishRazdan) reported
Christ on a bike @virginmedia over half an hour waiting on customer services only to have the line get cut. Seriously?
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James Cassidy
(@jcassidy2) reported
@virginmedia @Mr_Penguinator_ Why do you think it’s ok to tell a customer how they feel about your services….if they think it’s awful customer service then that their opinion…saying no it’s not awful is childish and not professional
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Paula O Brien
(@PaulaOB36861931) reported
@virginmedia can you please tell me how I can actually speak to someone that will help me . For five months I have paid every month for internet that I can not use as I am still waiting for an engineer !!!!! I am literally paying to be ignored
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James Cassidy
(@jcassidy2) reported
@virginmedia I am paying for the maximum tv, phone and broadband package you have, but your service is unusable. I am paying for uhd content, the virgin box is telling me there’s not enough bandwidth coming down the line. Please give me a refund and explain the lack of bandwidth
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Chris Munro
(@ownyourbubble) reported
@virginmedia I'm not signing in to any more platforms, giving away personal details, until I AM a customer, as of yet I've had nothing but lies and dead promises from Virgin and Yodel. If you can help I'll give you info DM otherwise I'm off, you've no idea how much this has messed my job up.
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Coley B
(@jwec28) reported
@virginmedia It’s really not good enough. Postcode is SW9. Can you let me know if there’s a problem in that area??
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MazRC
(@rc_maz) reported
@virginmedia I agreed a contract in Nov, you have charged me over double each month since. Called and complained more than 10 times. No resolution. Can I please have my money back? I am so tired of dealing with your call centres who promise everything but do nothing.
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Tony Woodley
(@zimoza90) reported
@virginmedia Very poor #customerservice. Thanks for the offer but have now finally managed to get through and negotiated a 'reasonable' package cost for this existing customer. Now trying to change DD date which is another overly complex procedure it seems.
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James Cassidy
(@jcassidy2) reported
@virginmedia im paying over £130 a month and none of my services work properly. Whenever I try to get help I am passed from pillar to post with no resolution. As a disabled customer this is making life difficult
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Gavin Hunter Ⓥ
(@gahunter1) reported
@virginmedia is there a fault in the SW20 area? When will it be resolved. Service Status page offline. Need Internet to WFH.