Virgin Media Outage Report in Prenton, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prenton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prenton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Prenton, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prenton, England
Latest outage, problems and issue reports in Prenton and nearby locations:
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Dezza The Grump
(@OneGrumpyMF) reported
from
Birkenhead, England
The @virginmedia referral scheme is terrible been nearly 3 months now and still not received anything. Sent numerous texts with zero replies . Shocking
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*scousenat🌈
(@scousenat) reported
from
Liverpool, England
@Cragsi_77 @virginmedia getting my notice to leave soon as I can if they can’t sort it tomorrow but im not sticking with this crap till October
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@Logical1966 @virginmedia Neither Virgin nor YODEL gives a flying f*ck about the customer - and that’s the truth of it.
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Nic Tabern
(@NicOneFile) reported
from
Rainford, England
@virginmedia what a poor service, working from home, connectivity awful, speed test okay, so you can’t helps me any further, Whow Whow Whow! New provider being researched - any recommendations please 😱
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Brian O'Keefe
(@rider45) reported
from
Seaforth, England
@Cathy_TwoHalves @virginmedia The problems include always being passed onto to yet another unempowered person eg. To get a code turn a bix back on post upgrade (should have happened anyway) took 2 days and several hours waiting to finally get to a tech, problem then fixed in a few mins.
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Jonathan Marshall
(@liverpool_Jon) reported
from
Liverpool, England
@virginmedia broadband hub has rebooted 6 times now. Is there a major outage in Liverpool
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia @Logical1966 Liars. It’s Virgin’s job. Not the customer’s.
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp We were promised a signal booster when we upgraded our equipment. It’s been over 5 months now!
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Acko *
(@Acko_79) reported
from
Liverpool, England
@M555Jay @virginmedia Always going off. Sick of it but wouldn’t know where to start. Plus think we tied to a contract. **** knows.
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Zoey
(@zozzaballs) reported
from
Birkenhead, England
@virginmedia @richardbranson sort your signal out! Load of bollocks!! Can’t watch a programme with it going off
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Global Travel
(@globaltravel39) reported
from
Garston, England
@virginmedia I've been trying for days to get through to change my package, its impossible as im in a queue then get cut off, but you will except my payment tho won't you 🤬🤬🤬🤬🤬🤬🤬🤬 very poor service.!
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Pritch
(@Pritch533) reported
from
Wallasey, England
Surprise surprise our #virginmedia is down again. No internet.... like this is every month this has happened now! @virginmedia
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Paul Walsh
(@walshy31) reported
from
Liverpool, England
@virginmedia Sorry back in work today! Would adding boosters help?
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Danny
(@Dan_Jacko_) reported
from
Ellesmere Port, England
@virginmedia absolute discusting customer service and provider 1:45 on the phone and no closer to an answear I want
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Brian O'Keefe
(@rider45) reported
from
Seaforth, England
@btsportfootball @btsport The football on BT Ultimate on @virginmedia is unwatchable due to the sound issues. Thought it was a one off the other day but it’s bad again today.
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About Autism
(@AboutAutism1) reported
from
Wallasey, England
@virginmedia Are there issues in the CH45 area ..our WiFi is constantly going off and neighbours report problems too We are constantly re setting and it lasts about 10-15 mins before signal is lost again #losingthewill #whatarewepayingfor
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*scousenat🌈
(@scousenat) reported
from
Liverpool, England
@virginmedia I did it says Everything is working fine... tell that to my dismal WiFi signal
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Zoe Wakelam
(@Zoefw) reported
from
Birkenhead, England
@virginmedia no mobile service for 36 hours #StayConnected really?? Spoke with customer services 3 hours ago and still waiting for a call back. Issues in CH63?? Needs sorting please
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Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
Honestly becoming fed up with the service provided by @virginmedia — feel like I’m constantly trying to fix things.
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Nic Tabern
(@NicOneFile) reported
from
Rainford, England
@virginmedia I keep getting told that there are no issues, but when I run the test, this is what I get! The test results were inconclusive We'd be happy to investigate further.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sophie byrne
(@sophieb53644090) reported
@virginmedia are your staff really putting the phone down on your customers after being on hold? Wow great customer service skills, absolutely shocking behaviour
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Rana Lee
(@RanaLee777) reported
@virginmedia hasn't been usable for many for a month, and UK-wide in the past week. They pretend as if they don't have a UK-wide issue. We're taking legal action and encourage you to do so; you have rights when you pay for something and don't receive it. See below for more 👇
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Gary Mcdonald
(@gpmcdplumb) reported
@virginmedia picture quality on live sport is SO POOR and your service is not much better Come On Get It Sorted
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🌙
(@andreavxtoria) reported
Once again @virginmedia broadband not working. Reset the hub multiple times, works for about 10 mins then the green wifi light comes on and the 2 arrows flash green. Account says no issues in my area so any ideas??
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Lubna Kerr
(@LubnaKerr) reported
@virginmedia no TV since yesterday at least wont get fixed till 12th April. Why? Been ongoing for a couple of weeks. No compensation till 48 hours after you complain. #service #verypoor
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Frankie Belle
(@Frankieabroad) reported
@virginmedia Hiya could you help? Had poor service for days after the outage. Ran tests said intermittent signal issues which are being fixed by engineers. No fix date. Called on Thurs, told 72 hours. Today service status says no issues but phone line says ongoing issues
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Mark H 💙💚❤️🏥
(@MarkH_Photo) reported
@virginmedia I'm on a 1GB Fibre plan. The test is via a wired connection on a gigabit network inside my house. All the equipment on my network is operating correctly. But like I said - yesterdays test was a wired connection via Cat6e cable direct from PC to hub.
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Niz
(@TheBizNiz82) reported
Just wondering if everybody's #virgin broadband WiFi is so bad. Sat literally five feet from the router with no obstructions and getting glitches with streaming. As a new subscriber I'm absolutely appalled with the service so far. @virginmedia
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ROOSTERXID
(@roosterxid) reported
@virginmedia worse decision ever joining Virgin , terrible internet , terrible tv and customer service staff who just read from a sheet and can't help in anyway . Cannot wait for contract to finish so I can leave . Wouldn't use you again even if the service was free
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nicole
(@kayleigh581) reported
@virginmedia Yes but I got told by the customer service team that I can’t , only if I would upgrade , but I logged in online and I can’t as we already got the maxit package