Virgin Media Outage Report in Prenton, Metropolitan Borough of Wirral, England
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The latest reports from users having issues in Prenton come from postal codes CH43.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prenton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prenton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (36%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Prenton, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Prenton and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Prenton, England
Latest outage, problems and issue reports in Prenton and nearby locations:
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Catherine Crilly
(@cathcrilly) reported
from
Liverpool, England
Guys I know the world is a toilet and very bad things are happening but if there's going to be one thing to tip me over the edge, it'll be the Virgin Media interface. Absolute fiasco every time you go to watch anything 🆘
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Lyndsey Moss
(@lyndseym123) reported
from
Halewood, England
@virginmedia our connection keeps cutting in and out while watching TV - everything else coming through the HDMI is fine. Could someone please advise if there are issues in the L25 Liverpool area please #virginmedia
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia The point is this was raised Wednesday I was promised a call back that afternoon Chased it up in Thursday Promised a call back by midday today at the very latest Each time I do contact your centres have to listen to awful hold music for hour and often get hung up on
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MarkRP
(@markrp64) reported
from
Liverpool, England
@virginmedia is the WiFi down in Wavertree Liverpool. Tried rebooting our hub and still no success. Two days without WiFi. Tried phoning the other day but gave up after 50 mins,
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Called your service promised a call back on Wednesday Didn't happen Rang on Thursday Was hung up on Rang back Unsympathetic operative promised call back 72 hours Will it happen tomorrow highly skeptical You have taken more than £300 from me and lied
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Sheila Hibberd
(@sheilahibberd) reported
from
Rainford, England
@virginmedia please help V6 box is playing up, causes tv to keep going off from a few seconds to making tv turn off. It is not the TV as works fine on freeeview
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Kris Leonard
(@Kay_Leno) reported
from
Seaforth, England
@virginmedia is your live chat on the website not working?
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia So your promises mean nothing nor customer service. I ha e spent so much to e explaining my self and my issue. If I say I will do something I will do it. When I rang the centre yet again this morning I was again assured that a call back would be made today
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Ringing your service once more how pathetic is it
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia I have contacted you I got in touch this morning owing to complete outage It was confirmed I would be getting called today for complaint call back Guess what you failed again
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia you sent a new router because the other one didn’t work properly and this one is worse. WiFi non existent I want to leave your rubbish service and I’m not sitting on the phone for hours so sort it or I’m going to the ombudsman
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Paul Walsh
(@walshy31) reported
from
Liverpool, England
@virginmedia In work now! Family struggling at home will have to do tonight! Are there other steps you can message me. messaging on here last week service been terrible and believe the whole area from speaking to friends and family! Virgin need to acknowledge and communicate if bigger issues.
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Tina Evans
(@tiamarialfc) reported
from
Seaforth, England
@macgregorlisa @virginmedia Knowing me I'd end up with nothing then start a new contract then we'd go into lock down again 🙈🙈xx
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Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
Honestly feel like the last few months have been a battle with persistent internet issues. It’s become tiring and stressful @virginmedia.
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia could I please have a number to speak to someone human about my WiFi issues?
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@gm
(@mymatedex) reported
from
Kirkby, England
@virginmedia any chance someone could help me. Been trying to get through for 2 hours. Want to cancel my TVcontract and this is the hardest thing I’ve ever had to do to cancel. Going around in circles 🤯
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West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia no response 21 days since I wrote, email and called you to cancel virgin broad Poor customer service !!
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Bet if I owed money you would be in constant contact Can you arrange for call back Can you take ownership You should have a complete r could ed of notes after I have contacted you Wednesday Thursday and today this week alone Also contacted with same issue last 3 years
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Nicola McKeown
(@Nikimc17) reported
from
Seaforth, England
@virginmedia is absolutely awful 😡 lost count of the amount times internet has booted me out whilst watching this match 🙄
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Kayakmoose
(@KayakmooseF) reported
from
Liverpool, England
@BeanToast @skytv @virginmedia Check each month's bill very carefully as they are prone to be really inconsistent when it comes to billing. I wouldn't use them at all but no others can provide speed like there's in my area. Once others start providing a service like virgin I will be changing providers.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rich
(@richsuthers) reported
@virginmedia I am getting this: Looks like your service has been disconnected This could be because you’ve cancelled all or some of your services
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Karl Brooks
(@Karljbro) reported
@virginmedia Signed out and back in, but like I said, the option to change the frequency settings of the router are no longer an option anywhere within the app? Just says my network is optimised and that's it, no advanced settings like there used to be?? So how do I change the freq settings?
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kenneth bailey
(@kenneth89844043) reported
Quite disappointed with Virgin Media at the moment, lost all my services yesterday 14.00ish due to work to improve the network told will be back by 18.00 tonight guess what, still not back on, what about people who work from home and rely on these services, well done Virgin
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George Atkins
(@_GeorgeAtkins) reported
@virginmedia @JoyWalker3 I have been passed between 5 departments now on a call with VM. They are having issues applying discounts and fixing the issue. They admit it was their mistake that the bill is £55 but they can't seem to fix it
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Kat
(@KatHeaton2013) reported
@virginmedia No, I've been waiting for a WhatsApp response since 5pm but I'm not getting any help. I've already rang lots of times as I knew this would happen. X
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jac
(@middletonhills) reported
@virginmedia G77 5…. Now only intermittent internet for 3 days. Any update on this ongoing problem? We have fully reset in the house and confirmed with neighbours that it is affecting them significantly too.
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🇺🇦DII=IIS🇺🇦
(@bigheadcomms) reported
@virginmedia Tried it. Several times and frankly I don't have 2 hours to cancel my subscription. I certainly am not giving in to your ridiculous cancellation strategy
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David Holmes
(@Sherl06303) reported
@virginmedia - am I the only one that gets really bad pixilation/break up on the “lesser” Sky Sports channels via Virgin Media. Trying to watch the Hundred now - breaking up all the time. Switch to Sky Sports Main Event for footy build up - no problem 😡
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Joseph
(@JMCrilly) reported
@hannahp1987 @virginmedia @SkyUK What’s more annoying is that it’s not all the time but just seems to be when we needed it. All over the weekend we had issues in the evening, when we were at home trying to stream TV. Then today the wife needed it for a meeting and it cut out 10 mins before!
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Anita
(@Anitajenta) reported
@virginmedia In what world is keeping people waiting on the phone for a reply for three hours good customer service? My daughter has been trying to cancel broadband for several days now….. is this how you make your money? Make it impossible to cancel and then bill people???