Virgin Media

Virgin Media Outage Report in Prenton, Metropolitan Borough of Wirral, England

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The latest reports from users having issues in Prenton come from postal codes CH43.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prenton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prenton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prenton, Metropolitan Borough of Wirral, England 05/10/2025 22:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prenton, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Prenton, Liverpool, Ellesmere Port, Birkenhead, Prescot, Upton, Wallasey and Queensferry.

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City Problem Type Report Time
United KingdomPrenton Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomEllesmere Port Total Blackout
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prenton, England

Latest outage, problems and issue reports in Prenton and nearby locations:

  • snathe Him Over There 💙👨‍🚀🚀 (@snathe) reported from Halewood, England

    The scammer who just rang our landline, claiming to be from "Virgin Media" and saying there was a problem with my internet may have just received the full force of my wrath and ire. And, genuinely, no ***** were given.

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Yes, like previously said this is minimum of once, sometimes.twice weekly then I have to phone yous to split the signal again.

  • embedded_iot Alex (@embedded_iot) reported from Seaforth, England

    @virginmedia You need to escalate this urgently imho and come up with a solution. I’m saying this for your benefit as it’s going to cause mayhem

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia I totally agree, unfortunately this is not something you have been able to arrange for me for the last 3 months either. 👍 What's the solution?

  • TimmyJ1972 Tim Jackson (@TimmyJ1972) reported from Garston, England

    @Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Can you cancel my contract?

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Not really checked today as not working, nans funeral is at 1120. You need to get an engineer to my house next week. I'm paying the bill and not getting the service, not really fair is it.

  • VeryGrumpyKev Kev (@VeryGrumpyKev) reported from Birkenhead, England

    @virginmedia Nah. You’ve got the order number just stop sending **** to me (not that it will get to me anyway). Please note I won’t be held liable if someone else chooses to use this SIM card so I’d advise you to block it here and now.

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia The issue is I also believe it's my equipment as well. The down time I have you don't seam to log it all. I dont want a router upgrade or anything like that I just want a working router. Everytime I call there is a fault in the area.

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Yes I did! Look at the last screen shot, that page was down as well with an error message. Useless copy and paste replys. Not helpful atall

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Are you wanting me to comment in the broadband section? Can you explain the benefits of this as you won't send an engineer out if there is an issue constantly in the area and your tech team are already aware of it, plus I have the ofcom complaint aswell?

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia I'm guessing they don't work Saturday Sunday, so that will take us from Thursday to some point Monday for a resolution? Would it be quick if I phone up, send me a case ref number or something?

  • GlynnParry1974 Glynn Parry (@GlynnParry1974) reported from Liverpool, England

    @virginmedia @YODELhell @AndyJ78 Worst delivery company going!!! Why don’t the companies that use them do a bit of research? GREED!!!!

  • embedded_iot Alex (@embedded_iot) reported from Seaforth, England

    Hey @virginmedia I’m pretty sure these people have a bot watching your bot and are then messaging all of your customers asking for their information. I nearly fell for it due to the speed with which they messaged. This is about to become a very big problem for you @cybergibbons

  • hayleybaker25 Hayley Baker (@hayleybaker25) reported from Liverpool, England

    @virginmedia Any problem with connection in Liverpool I'm currently on my mobile hotspot as for the last 2 days my TV has been buffering .😡😤

  • jameshughes911 James Hughes (@jameshughes911) reported from Liverpool, England

    @virginmedia I would like to raise a formal complaint with the way I have been treated by your team today please. Your so called “Customer Service” is shocking and should be renamed “Customer Victimisation”. It is now my intention to cancel my contract after over 5 years loyalty

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia No, not really as you have reliability issues in my home which I believe is part the router and part the virgin line coming into my home.

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Hi thankyou4 replying. You offered me the piss a while back for free then tried to charge approx 25 quid a month for them.The issue is half your line and half the equipment. You can never send an engineer out as everytime I phone there is an issue in the area.Another outage today

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia You have literally sent me the same link of what I have just screen shot to you to ask me to do the same thing again of the point you have just addressed. 😡😡😡 Fix the bloody problem and get an engineer to my house!

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Yes, as discussed many a time. Without fail occasion I phone there is a fault in my area and you will not send out a technician. This circle can not seam to be broken. This is why you have failed to get an engineer out to me for months and months.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Legofski1 Owen (@Legofski1) reported

    *sigh* @virginmedia at it again Cut off for not payin a bill for an account that doesnt ******* EXSIST They dont do customer service, but if they did, itd probably be the worst customer service in the world

  • AftonStevenson5 Afton Stevenson (@AftonStevenson5) reported

    @virginmedia No nothing, it was mid conversation. I have tried calling, text number and WhatsApp now and not receiving help.

  • bowzbass Bowzer Massive Wagons (@bowzbass) reported

    @virginmedia The problem is that our scheduled installs were always cancelled last minute. Losing money not being in work or wasting holidays. Being unable to work from home. The call back is scheduled for today. No specific time. I'm guessing up until 8pm

  • OcdPencil OcdPencil (@OcdPencil) reported

    @virginmedia @QueenWillRock @adamlambert Wait for an hour to speak with an agent for them to hang up the phone on you without even saying “hi” - disgusting customer service!

  • sub2myOF . (@sub2myOF) reported

    @virginmedia Hi i had a contract for my sim that has ran out now. i can’t call text or use my data and i don’t have access to the account which my mum paid for and o think the account has been deleted. i want a new contract but to keep my number can you help

  • ImCasticTV Castic (he/him) (@ImCasticTV) reported

    Very reassuring that @virginmedia tech support has apparently never heard of Ping before. "the download speed's fine, but my ping is still higher than normal and spiking up and down" "the what? The pin? Is that the download speed?"

  • OcdPencil OcdPencil (@OcdPencil) reported

    @virginmedia Wait for an hour to speak with an agent for them to hang up the phone on you without even saying “hi” - disgusting customer service!

  • JulieHa03488885 Julie Hatcher (@JulieHa03488885) reported

    @alibi_channel @NOW Can’t watch anything on Alibi at the moment; it’s not working on @virginmedia 😥

  • emz_k03 ♥ Emma Knox ♥ (@emz_k03) reported

    @virginmedia Had to leave house, came back and wifi still down, automated line reports no faults in the area and website reports no faults

  • ashthedrum Ash Smith (@ashthedrum) reported

    @virginmedia why is your signal on mobile and Wi-Fi so terrible. I’m literally sitting in the same room as the router and it doesn’t work properly. Can’t wait till my contract ends