Virgin Media Outage Report in Prenton, Metropolitan Borough of Wirral, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Prenton come from postal codes CH43.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prenton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prenton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (17%)
-
Total Blackout (13%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Prenton, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Greenfield, Greasby, Upton, Wallasey, Birkenhead, Prenton, Ellesmere Port and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prenton, England
Latest outage, problems and issue reports in Prenton and nearby locations:
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Every time it fails I have never been asked to do a reset. The last time they checked their system and sent an engineer who put attenuation on it as the jitter was high and the system showed a fault their end
-
Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia It's worst on 601 BBC News where either part or all of the screen pixilates. But it happens on other channels to a lesser degree.
-
Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Still a problem. Programmes we recorded Thurs & Friday are unwatchable (& not available on Catch Up for some reason)
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are useless fixing an area so they break your broadband then get you to do lots of useless tests that show the same thing then ask for a reset that will not fix anything
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia The team have booked an engineer but advised changes on router settings that have made it a bit better until the engineer can fix it properly
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Engineer just left. Has sorted the problems with all 3 sets. Very considerate explaining everything to me.
-
Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Hi, I've been on to the Service Status line, no issues. Used My Virgin Media app no issues raised with Broadband or TV provision. Still picture break-ups on some channels.
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I can't get Amazon Prime on 3 TVs now. There's a problem I can't solve. I need an engineer. Going to phone again.
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I already spent ages on the phone on Friday when I needed internet but you were doing essential works. I study, work and have a young daughter I don’t have time for long phone calls for a service that should work.
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Yes I know! They are doing essential works but you say broadband outage and you get data on your phone. That is a breach of trading standards as apparently you don’t do that
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are totally crap and lie. No broadband we will put it on your phone like! Call for 30 minutes beginning for help all I get is I understand
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I need to make a complaint and submit my bill for time wasted with tests that show me what I already know….it’s faulty and has been on and off for a long time and each fix doesn’t fix it
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
Problem with @virginmedia in my area. Unable to watch @jamie_murray & @BrunoSoares82 To say I'm miffed is an understatement. 😠😠
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia just found out as I’m an oomph customer on volt I should get broadband of 350 but getting 53 jitter is beyond a joke too. What happened?
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Long conversation. There is definitely a problem which is not good as engineer was here Monday. Booked another visit for Friday evening. So no tv for me until Friday. Can't get Prime or Netflix. This is not satisfactory is it? I live alone, so I'm very angry.
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia They’ve sent a signal to it which they say will fix it but it’s even worse now
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@Lizzim18 @virginmedia Poor service. It's annoying isn't it?
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Planned work which is fine but the advert in writing and on the tv makes it sound good that you get data on your Virgin mobile if your broadband ever goes down. Just finding the contact for trading standards
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia One tv is now working. The other 2 still saying No Signal. I haven't touched sets since engineer was here on Monday. Just used remote controls which I find inefficient.
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia offer volt speeds of 350 paying for 200 getting 60ish it’s ridiculous I’ve spent hours sending them proof when jitter high they think resetting it all and spending more hours getting everything back up will work and I don’t it’s only been this bad this time since
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Brandon Coward
(@BrandonCoward) reported
@virginmedia I want to cancel my contract as the service you provide is shocking I've complained multiple times and still no WiFi
-
Jrobboe
(@Jrobboe2) reported
@virginmedia What a cheek, outsiders know more than people who work for virgin? I pay virgin every month and I have to go to a forum???? Why don't you refund us for all the money you've had from us under false pretences. True is Virgin don't care if their customer are getting value for money
-
Getting Back to Re............
(@33___counting) reported
@virginmedia please can you help? How do you obtain discount on your services as a @VirginMoney customer? No clear guidelines via both services.
-
Matt Scott
(@MattScottJourno) reported
@virginmedia If calling is the best option then that is not much of a choice as I am BEING IGNORED every time I call. Do the forum people actually have access to managers because I don’t want to waste more time going down that route if they are also unable to help.
-
Al
(@bond006plus1) reported
@JadePrincessMew @virginmedia I'd love them to call me! They have promised twice now too and nothing! But I suppose they're trying to sell you something where mine is a complaint they're not taking seriously.
-
pearlshipley
(@pearla56) reported
@virginmedia Who can I send an email to regarding my complaint? I had no telephone line for 6 weeks. Various engineers etc. Its a long complicated story. Was given £8.06 compensation. Thank you
-
Matt Scott
(@MattScottJourno) reported
@virginmedia More than 2 hours later and one of your colleagues apparently had a solution. A cheaper monthly deal with faster internet and I pay for the new style booster. This was sorted and then out through to the faults line (again) to order the hub.
-
Matt Scott
(@MattScottJourno) reported
@virginmedia After at first being totally unimpressed with having to wait 3 days for a manager to call me back after a very poor experience on your faults line I have to say I’ve been surprised. It’s now been approaching 2 weeks and I’ve still heard NOTHING 1/2
-
Kerry Riley
(@48kez) reported
@virginmedia a month with slow, intermittent Internet, 2nd day with no Internet. 3 engineer visits. No help from CS apart from engineer booked for 09/08. I wfh. Disgusting customer service.
-
Alex
(@AlexSiddle) reported
@virginmedia I’ve been told it’s been escalated to the AFM, but yet to here back. God help them when they call.