Virgin Media Outage Report in Prenton, Metropolitan Borough of Wirral, England
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The latest reports from users having issues in Prenton come from postal codes CH43.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prenton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prenton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Prenton, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Birkenhead, Wallasey, Ellesmere Port, Upton, Prenton and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
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| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prenton, England
Latest outage, problems and issue reports in Prenton and nearby locations:
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jmcloughlin
(@jmcloughlin) reported
from
Liverpool, England
ITV is down on Virgin Media in Liverpool. This means Gardeners’ World is going to get ratings akin to City of Death Part 4.
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
Virgin Media demonstrating they’re as useless as YODEL when it comes to customer support.
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Col
(@colefc1) reported
from
Seaforth, England
@virginmedia Sorted I’ve since been contacted over the issue I’ve got and hope it will be resolved I really think you need to sort some kind of UK call centre no offence meant to any others overseas centres thank you!!
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@virginmedia I’ve had issues during my 12month contract & I still rang up to renew. I was then told I wasn’t entitled to any new customer deals & I’d have to pay a £1 more a month for your budget service compared to what a new customer would pay for your top package.
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia STOP parroting the same crap.
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catherine
(@1972CW1972) reported
from
Garston, England
@virginmedia seriously listening to stupid music for 12 minutes, gets thru, told to hold and then cut off 😫
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Kevin Skinley
(@kevchem1) reported
from
Liverpool, England
This is really awful all round. Really hope virginmedia come to their senses
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catherine
(@1972CW1972) reported
from
Garston, England
@virginmedia That’s the number I’ve been on hold to, then got cut off. I have 3 phone acc, TV, broadband and a business acc. I just want to cancel one sim and it seems impossible
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Karl Robinson
(@KRobbo1982) reported
from
Liverpool, England
@virginmedia are a joke! Ive lost my services for today due to their incompetence. Been on the phone for 45 mins and got nowhere. Complaint lodged which will also get nowhere i bet.
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Lucy87
(@Lucy8720) reported
from
Birkenhead, England
@virginmedia Getting seriously fed up of watching something on Netflix and 20 mins in and it goes off again. Same with my phone, always has an exclamation bar next to it. Internet is awful, i was told if im not getting what im supposed to be i can cancel which is what i will be
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@virginmedia Any deal that a new customer can get would be fine :) I don’t think it’s fair a customer that’s been with you for 10 years who already has all the equipment needed should pay more for less
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AmyNaylor
(@amynaylorr) reported
from
Liverpool, England
@virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network
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Iain Dyer
(@IainMichaelDyer) reported
from
Garston, England
@virginmedia Simply by reconnecting my services after saying that you were happy to rearrange the bill payment date and my services would be unaffected. I have been told this is impossible though so cant see it happening. Its really bad customer service IMO.
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Michael
(@moore12_michael) reported
from
Heswall, England
@virginmedia your network has been down most of the day to more than just some of your customers!! My 12 year old daughter unable to phone/message me and I’m unable to track her T1 diabetes levels which requires data. Shocking you are not treating this with higher priority!
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia disgusted that as a valued customer for over 15 years, I’m moving property, wanting to move my services to my new address but because it is above a business you will not install so you are charging me for closing my account which I do not want to do 😡
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh Virgin media is accessible, the problem has been reliability. A number of residents on those roads listed have had severe issues with the service & from experience BT Broadband is the more reliable. For example, in Eccleston Park residents now have access to Virgin & BT... [cont]
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh so if there are issues with Virgin Media they can easily switch to BT. If BT High Speed Fibre Optic broadband can be secured sooner, rather than later, those residents who are experiencing issues with Virgin Media can switch/be able to access the High Speed Fibre Optic service.
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Col
(@colefc1) reported
from
Seaforth, England
Advise anyone not to use virgin media there customer service is atrocious find yourselves a better internet service supplier ..
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
Absolutely shocking ‘customer service’ if that’s what you can call it from @virginmedia I would not recommend them whatsoever and will not be to any of my friends and family, thanks for nothing 😡
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@MattTRFC @Stemac2010 @virginmedia Yes Matt, I was shocked too I had no choice but to hand my 30days notice in, I’ve been with them since 2009 no way I’m paying £1 more a month for 100mb compared to what a new customer would pay for 300mb!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Raman Kumar
(@mandax_xx) reported
. @virginmedia I have also raised ticket where person assumed me calling on customer have resolved and terminated the account. This a very painful and unprofessional behaviour from private like yourself (2 or 3)
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Laughing Armadillo
(@ez_jokka) reported
@virginmedia Can someone DM me a proper email address? Or a free phone number. I'm afraid I don't trust Virgin to reimburse me. I can't afford to spend anymore money on this. Do I need a new hub? Surely you've seen other people having similar issues today
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Connor Christie
(@consradftw) reported
@virginmedia Thanks. Need to cancel my account as I’m leaving the country and out of this property by 12/05/21
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Kayleigh Addinell
(@MsNitro) reported
@virginmedia awaiting the promised resolution from the problem with my Grandad's phone bill, that should be today some time. Look forward to it......
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Stuart Watson
(@Stuarty2k11) reported
@virginmedia please could you check the health of our broadband line, am on furlough for a week and trying to do a bit of gaming and getting awful lag. EN10, area 24
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julie delaire
(@juliestevens2) reported
@virginmedia No I'm am not and I wasn't even asked . I was just told they won't book any one to come out and fix it because of covid
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julie delaire
(@juliestevens2) reported
@virginmedia I have spent over an hour talking to 2 different people and having to use my mobile because the land line isn't working due to the damaged boxes. It's not good enough ... I'm not paying to ring you yet again ... Terrible customer service ,terrible equipment 10 days terrible TV
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Mossy
(@MrBiggerexia) reported
@virginmedia It’s not really good enough to wait 28days to be contacted over a broadband issue which I pay for is costing my wife earning money 😡
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Mark Frost
(@MrFrostMaths) reported
@virginmedia not been able to make or receive calls this morning. Not useful when I’m in the process of buying and selling my house and need to contact the estate agents. Also my daughter is with her grandparents and I can’t ring them. Please help
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Chris Mayers
(@TheRealChrisM) reported
@virginmedia I'm also still owed £5 from when I closed my account over a month ago. This wasn't a complaint, just what was due to me when we closed the account...