Virgin Media Outage Report in Prenton, Metropolitan Borough of Wirral, England
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The latest reports from users having issues in Prenton come from postal codes CH43.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prenton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prenton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Prenton, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Ellesmere Port, Birkenhead, Liverpool, Prenton, Wallasey, Prescot, Upton and Queensferry.
| City | Problem Type | Report Time |
|---|---|---|
 Ellesmere Port |
Internet | |
| Birkenhead |
Phone | |
| Liverpool |
Total Blackout | |
| Liverpool |
Total Blackout | |
| Liverpool |
TV | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prenton, England
Latest outage, problems and issue reports in Prenton and nearby locations:
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Michelle
(@michdavey71) reported
from
Maghull, England
@virginmedia I spoke to some American woman the other night who was quite rude and did not resolve the problem , tried to get through tonight again as my daughters phone has a fault still failed to speak to anyone .
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michael old
(@djmikey32) reported
from
Garston, England
@virginmedia No call, no message, no email 🤬🤬🤬🤬🤬🤬 this is a service that don't care about there customers obviously......
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages
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Jennifer Donnelly
(@jen1562) reported
from
Birkenhead, England
@virginmedia Thank you, I’ve tried that. It then directed me to status check page. No issues noted in the area as yet. This was the same as yesterday
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets
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andrew moss
(@andrewmoss76) reported
from
Liverpool, England
@virginmedia btsport 2 no signal missing the match here get it sorted
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michael old
(@djmikey32) reported
from
Garston, England
@XboxLiveLogon @virginmedia No i dont i want great service and a engineer who turns up when they are scheduled to attend.
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Corey Davies
(@CoreyLDavies) reported
from
Ellesmere Port, England
The customer service from @virginmedia is absolutely shocking!
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Jonesy
(@Jonesj1988) reported
from
Liverpool, England
@virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡
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val alker
(@ValAlker) reported
from
Liverpool, England
@virginmedia I just want a landline and broadband package without the TV - and maybe just Broadband - I want to see your prices and options - and decide - but it seems as an existing customer you don’t want to talk to me about options -
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Steve Wall
(@awesome_walls) reported
from
Seaforth, England
@virginmedia you may have faster network speeds but if you don’t improve your router network range I’m going back to @BTCare at the end of my contract!
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Alan Seeley
(@alan_seeley) reported
from
Liverpool, England
@virginmedia It’s is my TV service the main TV box is unwatchable due to Pixelating
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David Kelly
(@Sauber_Dave) reported
from
Maghull, England
@virginmedia That was just a number to check if there were any known issues in my area. Not very helpful.
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paul hallett
(@paulhallett6) reported
from
Birkenhead, England
@virginmedia My wifi keeps going down av phoned few times...thay just don't seem to care put the phone down on a number of occasions....
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Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
@virginmedia I am no longer a customer and I have paid the account in full. It was paid in August 2018 and my credit file is showing that I’m behind on my payments and have been since April 2018 as it hasn’t been updated for 18 months! 4 times I’ve been told my complaint would be dealt with.
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia I will call shortly. I just feel that you are pricing people out of their broadband. I am on a low income and can only just manage the cost of it at the moment. I just don't understand why the router I have is not boosting the signal
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Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
4th time complaining to @virginmedia and still NO reply and not dealt with at all. 3 complaint forms submitted and 1 letter. Now with the @financialombuds but going to take a while because of large volumes of complaints 😕🙄 just want my credit file updating! 😡
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James Welsh
(@JamesWelsh2) reported
from
Halewood, England
@virginmedia can you follow me so I can discuss a problem all my services have gone off and being told can’t be reconnected until Saturday
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DAN GRUNDY🏆🏆🏆🏆🏆🏆
(@danpgrundy) reported
from
Heswall, England
@simonrim @virginmedia Bit like the customer service at the Viking last week after we complained about the awful curry we got served, sorry to hear that she said 🤔 #notsurpriseditscloseddown
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jay frost
(@frostyj1988) reported
from
Wallasey, England
@virginmedia my land line isnt working, ive been on hold now for 30 minutes, got through to 1 person who immediately said they couldnt help and put me back on hold. Absolute joke. Happy to take my money tho but not happy to help when my service isnt working
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Charles
(@chaarllesv) reported
@virginmedia wifi box keeps flashing white and won't work, help?
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Libby O'Rourke
(@Louloubeth) reported
@virginmedia Still not working and of course no call back! And obviously I have no direct number to call for help - brilliant!
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(((MMc)))
(@martinmcnamara) reported
@virginmedia Sorry as soon as I open outlook and one drive it detects a metered service.... As office or home isn't I'm struggling unless virgin is?
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Dave
(@daveriley12) reported
@virginmedia So how can I retrieve all the documents, important e mails, precious memories and everything else I use on a daily basis??? Atleast do the honourable thing and turn it back on for a week so I can transfer everything. 30 years and no notice from you! Please help.
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Andy McGlashan
(@Glasho377) reported
@virginmedia Checker says there are no problems. Connection seems to be more stable and speed seems okay at the moment. I’ll monitor and be in touch if further problems are experienced 👍
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Ellie is Over Hills and Far Away
(@serenceinwyn) reported
@virginmedia Is there a way of retroactively registering the loss of service because I’ve been trying to do so through the website all day (since 9:30) and it’s only just let me register it at 17:30? If it’s only compensation after 48hr from registering this does make quite a difference
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Shahin Ali
(@ShahinA82783043) reported
from
Camden Town, England
@virginmedia Constant connection issues, I have had issues with it for 2-3 months and have still been paying for something that does not work properly. on top of that you guys write lies on my notes that was read out to me by the cancellation department team member.. 👎 scamming customers
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Andy McGlashan
(@Glasho377) reported
@virginmedia any idea when the broadband issues in the area will be resolved. Had issues with connectivity all day
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aaron yates
(@acefaceaaron) reported
@virginmedia Technician called David 46582 came, came in looked said straight away what he needed to do, changed box over no fuss no questions, very professional and down to earth. Pity some of the staff who answer phone when you final get through arnt like that, 👍👍👍 for David though
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Chang
(@MarcusChang1990) reported
@virginmedia I can try the link again ( i have a few times but will happily try again if this helps resolve the issue)