Virgin Media Outage Report in Prenton, Metropolitan Borough of Wirral, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Prenton come from postal codes CH43.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prenton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prenton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Prenton, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Ellesmere Port, Wallasey, Prenton, Birkenhead, Upton, Queensferry and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
||
| Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi | |
| Ellesmere Port |
Internet | |
| Liverpool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prenton, England
Latest outage, problems and issue reports in Prenton and nearby locations:
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia So your promises mean nothing nor customer service. I ha e spent so much to e explaining my self and my issue. If I say I will do something I will do it. When I rang the centre yet again this morning I was again assured that a call back would be made today
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Kayakmoose
(@KayakmooseF) reported
from
Liverpool, England
@BeanToast @skytv @virginmedia Check each month's bill very carefully as they are prone to be really inconsistent when it comes to billing. I wouldn't use them at all but no others can provide speed like there's in my area. Once others start providing a service like virgin I will be changing providers.
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Brian O'Keefe
(@rider45) reported
from
Seaforth, England
@Cathy_TwoHalves @virginmedia The problems include always being passed onto to yet another unempowered person eg. To get a code turn a bix back on post upgrade (should have happened anyway) took 2 days and several hours waiting to finally get to a tech, problem then fixed in a few mins.
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*scousenat🌈
(@scousenat) reported
from
Liverpool, England
@Cragsi_77 @virginmedia getting my notice to leave soon as I can if they can’t sort it tomorrow but im not sticking with this crap till October
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Ringing your service once more how pathetic is it
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Bet if I owed money you would be in constant contact Can you arrange for call back Can you take ownership You should have a complete r could ed of notes after I have contacted you Wednesday Thursday and today this week alone Also contacted with same issue last 3 years
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Global Travel
(@globaltravel39) reported
from
Garston, England
@virginmedia I've been trying for days to get through to change my package, its impossible as im in a queue then get cut off, but you will except my payment tho won't you 🤬🤬🤬🤬🤬🤬🤬🤬 very poor service.!
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia I have contacted you I got in touch this morning owing to complete outage It was confirmed I would be getting called today for complaint call back Guess what you failed again
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Zoe Wakelam
(@Zoefw) reported
from
Birkenhead, England
@virginmedia no mobile service for 36 hours #StayConnected really?? Spoke with customer services 3 hours ago and still waiting for a call back. Issues in CH63?? Needs sorting please
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@gm
(@mymatedex) reported
from
Kirkby, England
@virginmedia any chance someone could help me. Been trying to get through for 2 hours. Want to cancel my TVcontract and this is the hardest thing I’ve ever had to do to cancel. Going around in circles 🤯
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Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
Honestly becoming fed up with the service provided by @virginmedia — feel like I’m constantly trying to fix things.
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Dezza The Grump
(@OneGrumpyMF) reported
from
Birkenhead, England
The @virginmedia referral scheme is terrible been nearly 3 months now and still not received anything. Sent numerous texts with zero replies . Shocking
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Danny
(@Dan_Jacko_) reported
from
Ellesmere Port, England
@virginmedia absolute discusting customer service and provider 1:45 on the phone and no closer to an answear I want
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Tina Evans
(@tiamarialfc) reported
from
Seaforth, England
@macgregorlisa @virginmedia Knowing me I'd end up with nothing then start a new contract then we'd go into lock down again 🙈🙈xx
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Tina Evans
(@tiamarialfc) reported
from
Seaforth, England
Do you ever get off the phone to @virginmedia and wanna scream. Been a customer for 15yrs just in this property alone yet they patronise me by saying I have to pay extra each month is my WiFi is to reach upstairs or kitchen (my house is tiny)
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Called your service promised a call back on Wednesday Didn't happen Rang on Thursday Was hung up on Rang back Unsympathetic operative promised call back 72 hours Will it happen tomorrow highly skeptical You have taken more than £300 from me and lied
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Paul Walsh
(@walshy31) reported
from
Liverpool, England
@virginmedia Sorry back in work today! Would adding boosters help?
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*scousenat🌈
(@scousenat) reported
from
Liverpool, England
@virginmedia I did it says Everything is working fine... tell that to my dismal WiFi signal
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Chris Cunningham
(@CJC_Film) reported
from
Birkenhead, England
How does the phone, internet and TV all go down @virginmedia ? Logged into my account via my phone and it shows everything down and no fix until 4pm tomorrow
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia The point is this was raised Wednesday I was promised a call back that afternoon Chased it up in Thursday Promised a call back by midday today at the very latest Each time I do contact your centres have to listen to awful hold music for hour and often get hung up on
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gaz Owen
(@NotoriousScouse) reported
@virginmedia Plus can't do a service check etc as your site us currently down. Not good.
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Stu Williams
(@WaddlesLeftFoot) reported
@virginmedia Ours has gone down again!! I assume we’ll get a refund for having a day without service?
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Patrick J
(@PatrickJ1990) reported
@virginmedia Down again
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KaiTheGaymerzs #TransRightsAreHumanRights
(@KaiActivism) reported
Is @virginmedia down for anyone else?? #VirginMediaoutage #virginmedia
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Bad Decisions and Wrong Opinions
(@bdwohso) reported
So @virginmedia say their problems are solved, but their services are broken. On the phone I have to enter a memorable word (set years ago and not at all memorable to start fault finding) and their website remains totally broken so I can't even look it up
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JonTheJoker76
(@JPBOLDY) reported
@virginmedia internet down again this is beyond the joke now and you don't get to speak to anyone via 150 or 151 hiding behind automated services utter joke
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Mikey J Rich
(@MikeyJRich1) reported
@virginmedia Down just outside Cardiff area fir the second time Have rebooted router.
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Terry Fagan
(@Troozaz) reported
@virginmedia LU2 down since 2am - whats going on?
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jinni! ✦⠁
(@1uvj4ke) reported
@virginmedia The wifi is still down. I can’t contact anyone and my mother’s writing a phd and I have colleges to talk to.
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Dean Goold
(@DeanG25) reported
@virginmedia It's down again!