Virgin Media Outage Report in Prenton, Metropolitan Borough of Wirral, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prenton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prenton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (15%)
-
Total Blackout (14%)
-
TV (8%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Prenton, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Queensferry, Wallasey, Ellesmere Port, Upton, Prescot, Prenton and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
TV | |
| Liverpool |
Internet | |
| Liverpool |
TV | |
| Liverpool |
Wi-fi | |
| Liverpool |
Internet | |
| Queensferry |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prenton, England
Latest outage, problems and issue reports in Prenton and nearby locations:
-
Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia no service from 2nd box so phoned customer service. Automated voice says text with link will be sent. Call ends. Text arrived. Pressed link takes me to page which says that link isn't working. Customer service is a joke.
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I can't get Amazon Prime on 3 TVs now. There's a problem I can't solve. I need an engineer. Going to phone again.
-
Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia Yes. I am getting no service via the 2nd box whatsoever. The box light does not change from red. Tried switching off at the wall. Checked leads & have swapped over HDMI lead all to no avail.
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Engineer just left. Has sorted the problems with all 3 sets. Very considerate explaining everything to me.
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Yesterday 3 new boxes installed after weeks of problems. Just turned on tv..no signal. Tried another, same. Phoned & told wait times r long. Advised go on line & try to sort it. I am not a feckin tv engineer but a paying customer who is thinking of going back to Sky.
-
Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia Of course I have, says issue found, but I want to know how long before its back on
-
Clare Bagan
(@Clare___bear) reported
from
Kirkby, England
@virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Long conversation. There is definitely a problem which is not good as engineer was here Monday. Booked another visit for Friday evening. So no tv for me until Friday. Can't get Prime or Netflix. This is not satisfactory is it? I live alone, so I'm very angry.
-
Jane Vickers
(@waveyjane) reported
from
Birkenhead, England
@virginmedia your customer service use to be the best hence I’ve stayed for 25 years. Today I have been queued for over 3 hours talking to a BOT. Shocking service.
-
Stephen Smith M.D (Manic Depressive)
(@claimsseven) reported
from
Seaforth, England
Thanks @virginmedia for a wasted 5 minutes with one of your ops tonight, trying to flog me your 360 service which I didn't need or want. Can you just get your ops to cut straight to chase in future, instead of me telling them that I'm not interested 5 times!
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@Lizzim18 @virginmedia Poor service. It's annoying isn't it?
-
KStaff
(@KStaff1878) reported
from
Liverpool, England
@KindredUK @virginmedia The entire city it down it seems.
-
John
(@1agsgsg) reported
from
Liverpool, England
@virginmedia live chat, phone lines no one answers all I want to do is cancel my service
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia One tv is now working. The other 2 still saying No Signal. I haven't touched sets since engineer was here on Monday. Just used remote controls which I find inefficient.
-
KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginhelp @lisa_sandland @virginmedia It's not Lisa's fault, it's YOURS!!! The whole of a city is down
-
Adam Vials Moore
(@adam__moore) reported
from
Seaforth, England
@virginmedia No @virginmedia it seems like a local box issue (maybe a line / router - diagnostics suggest not) - but it's not the first time this week, and my 10 year old is now pretty good at fault diagnosis due to the frequency of the failures...
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
Problem with @virginmedia in my area. Unable to watch @jamie_murray & @BrunoSoares82 To say I'm miffed is an understatement. 😠😠
-
Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia No I just need someone to take ownership of the problem and sort it out
-
Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia hey Mr Virginia man, what's wrong with media in huyton, been down almost an hour ?
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I have 3 tv sets showing No SiGNAl. Absolutely fed up now. 3 new boxes Monday & problems with sets since. Now none is working. 😠😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Calster
(@OffCalster) reported
@virginmedia fix your trashy *** internet before i switch to sky or BT
-
Paul Taylor
(@PaulTay43772850) reported
@virginmedia terrible service once again! Been on hold 1 1/2 hrs and no reply to text to sort out my bill. Trying for the 5th time as its still more than agreed. Can I cancel my direct debit as its not what I agreed?
-
Big Daddy
(@JasonVarga) reported
@virginmedia I would appreciate a DM. This poor response from Virgin has been an insult to me and an embarrassment to you. This is truly shocking.
-
Ruth
(@RuthChase21) reported
@virginmedia My local area B93 has been having problems with Virgin for days, but mine has been OK until today. Please can you advise?
-
Sole.Surfer
(@W45EMS) reported
@virginmedia @rogerssandra82 Worst service around
-
Sole.Surfer
(@W45EMS) reported
@virginmedia @barneydrums Your service is the biggest pile of shite
-
David O'Callaghan
(@GentryDaveo) reported
@virginmedia I've done a speed test reset and re booted min 50 times i am bit sick this . I've been with you for 19yrs never had to complain like this before . I don't want to leave but I need better service than I am getting at the moment
-
Paul - Sort of Animator
(@AnimatedPaul) reported
@virginmedia @jo71soane Thats if they dont hang up on you first
-
Ljmog95
(@_Ljmog95) reported
@virginmedia yet again having setvice issues. 2GB getting less then 1MB. 5GB stating no internet connection after multiple reboots. Fix your ****! Not everyone can use wire nor can knock out all their walls!
-
Saverio Terracciano
(@TetsuoRyuu) reported
@virginmedia Filed a complaint. Rarely had a customer experience as terrible as with Virgin. They outright LIE to you on the prices and contracts. Service speed and stability down. Customer service WILL NOT HELP YOU. Competitors have better speed, better prices and care about clients. Switch.