Virgin Media outages and service status in Prenton, England

Problems in the last 24 hours in Prenton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prenton, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prenton, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Prenton, Ellesmere Port, Birkenhead, Wirral, and Prescot.

City	Problem Type	Report Time
Liverpool	Internet	2 hours ago
Liverpool	Internet	8 hours ago
Prenton	Internet	5 days ago
Ellesmere Port	TV	5 days ago
Liverpool	Internet	6 days ago
Liverpool	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prenton, England

Latest outage, problems and issue reports in Prenton and nearby locations:

• 
  James (@jgrailpics) reported 32 seconds ago from Liverpool, England

  When will I be able to go just one single day without @virginmedia failing, cannot wait until next year when the contract is over, increase the bills but reduce the service to next to nothing?

• 
  James Hughes (@jameshughes911) reported 1 minute ago from Liverpool, England

  @virginmedia I would like to raise a formal complaint with the way I have been treated by your team today please. Your so called “Customer Service” is shocking and should be renamed “Customer Victimisation”. It is now my intention to cancel my contract after over 5 years loyalty

• 
  Tony (@AckerHeron) reported 7 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Christopher Bray (@cbray72) reported 7 minutes ago from Liverpool, England

  @virginmedia Hi Just to let U know I got a automated Landline phone message 2day from Phone number 020 7097 1695 Saying to press Option 1 Saying That my internet provider service will disconnect my services within 24 hours it’s a scam I didn’t even attempt to press option 1.

• 
  Dave Tarleton 💙 (@davetarl) reported 12 minutes ago from Wallasey, England

  @virginmedia I want to cancel my contract as it is at the end. Twice now I have been kicked off the chat whilst waiting. This is unacceptable. I can't ring at present so the chat is ideal to run in the background. I just want to press a button that says end the contract!

• 
  CryptoDan2k (@CryptoDan2k) reported 17 minutes ago from Roby, England

  @virginmedia I totally agree, unfortunately this is not something you have been able to arrange for me for the last 3 months either. 👍 What's the solution?

• 
  Maureen StewartJones (@supergran22) reported 19 minutes ago from Eccleston, England

  @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

• 
  Mark Langshaw (@MarkLangshaw) reported 23 minutes ago from Liverpool, England

  @virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.

• 
  Andy McKeown (@AndyMcK1982) reported 23 minutes ago from Liverpool, England

  @virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?

• 
  Sharron Rawlinson (@SharronRawlinso) reported 24 minutes ago from Kirkby, England

  @virginmedia had a link to change my password and every combination I’m trying says strength invalid. Help.

• 
  lloyd #utft (@111O1O1O11O) reported 27 minutes ago from Wallasey, England

  No service in CH44 for 2 days last week, back on for 2, then off again today. No text updates but service status says a fix by 20.00. Won't happen though will it? @virginmedia

• 
  Him Over There 💙👨‍🚀🚀 (@snathe) reported 28 minutes ago from Halewood, England

  The scammer who just rang our landline, claiming to be from "Virgin Media" and saying there was a problem with my internet may have just received the full force of my wrath and ire. And, genuinely, no ***** were given.

• 
  Tim Jackson (@TimmyJ1972) reported 30 minutes ago from Garston, England

  @virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine

• 
  Matt Attwood (@mattwood1702) reported 31 minutes ago from Liverpool, England

  Internet down no good when working home #virginmediadown #virginmedia

• 
  Mark Langshaw (@MarkLangshaw) reported 34 minutes ago from Liverpool, England

  @virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!

• 
  CryptoDan2k (@CryptoDan2k) reported 35 minutes ago from Roby, England

  @virginmedia Done it again, 3 outages in 3 days. Very poor

• 
  Lesley Murray (@les_murray71) reported 43 minutes ago from Wallasey, England

  @MarkKav15119614 @virginmedia Well my bills ain't getting paid today so will get charges, anything i try to do on apps / chrome not working, twitter on and off

• 
  Rob (@Robertlfc_) reported 49 minutes ago from Liverpool, England

  @virginmedia fix ur awful service!!!!

• 
  Jonesy (@RWBJ1997) reported 49 minutes ago from Liverpool, England

  @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

• 
  Capitã Nat (@NatashaVic) reported 57 minutes ago from Liverpool, England

  @virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jambo (@The_real_Jambo_) reported 4 minutes ago

  @virginmedia tv has been down since Monday, intermittent internet issues also although internet seems to have stabilised, tv is still not working. G67 area.

• 
  Youya (@MindOfYouya) reported 8 minutes ago

  @virginmedia this has become a weekly thing with your spotty internet connection! Please fix it, i am paying £40+ a month and having to deal with this nonsense!!!!

• 
  𝐀𝐥𝐝𝐢 𝐒𝐦𝐚𝐥𝐝𝐢🗨 (@aldismaldi) reported 9 minutes ago

  @virginmedia @gblondon1 Until you get problems with the box and they treat you appallingly!!

• 
  System11 (@System11b) reported 10 minutes ago

  @MartinSLewis The only effective way to haggle is to just say you're cancelling. With car insurance particularly it's an annual timewasting ritual where they hike the renewal for no reason at all, you call to cancel and they immediately fold and come back with a better offer. Also works with Virginmedia when they make a tiny change to packages and hike them.

• 
  Terry Hughes (@ctidbluemoon) reported 11 minutes ago

  @virginmedia It doesn't work because the Internet gone off and using mobile data just keeps refreshing page

• 
  Rosie (@RosieLastOf6) reported 11 minutes ago

  @virginmedia I’ve had to get my neighbour in to check everything for me, I have mobility issues. Seems to be ok now.

• 
  welshcake74 (@Welshcake74) reported 12 minutes ago

  @virginmedia Yes. It was the bereavement team that have the most awful and length process. So I’m doing it online. But I still had to wait on the phone and have the cancellation of contract spiel even though we aren’t cancelling. Just a poor process and no consideration for the customer

• 
  Darren Coomer (@coomerdarren) reported 12 minutes ago

  @NaomiRedman4 @O2 @virginmedia I had this problem I put in my email address & password which I use but it failed so tried again email then clicked forgot password once I reset that and was sent a verification code once I did that I was back in maybe try that.

• 
  Alex Williams (@alxwms) reported 12 minutes ago

  @virginmedia That just doesn't work. It is hugely painful ringing you up or playing blind darts to see which one of 20 accounts a text relates to. Just change things and start putting a postcode or account number or part account number in your texts

• 
  Ania Sowinski (@AniaSowinski) reported 13 minutes ago

  @virginmedia @beckykeating97 No we can’t as you are refusing to acknowledge it’s an area issue. It all went down at the exact time an engineer was working on one house in the street. It’s now been 24hours with absolutely NO service