Virgin Media

Virgin Media Outage Report in Prenton, Metropolitan Borough of Wirral, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Prenton come from postal codes CH43.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prenton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prenton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prenton, Metropolitan Borough of Wirral, England 07/18/2024 16:15

July 18: Problems at Virgin Media

Virgin Media is having issues since 03:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Prenton, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Queensferry, Liverpool, Birkenhead, Prenton, Upton, Ellesmere Port, Prescot and Flint.

Loading map, please wait...
City Problem Type Report Time
United KingdomQueensferry TV
United KingdomLiverpool Wi-fi
United KingdomLiverpool Phone
United KingdomBirkenhead Wi-fi
United KingdomLiverpool Wi-fi
United KingdomLiverpool E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prenton, England

Latest outage, problems and issue reports in Prenton and nearby locations:

  • 1972CW1972 catherine (@1972CW1972) reported from Garston, England

    @virginmedia seriously listening to stupid music for 12 minutes, gets thru, told to hold and then cut off 😫

  • WirralLiverpool Andy Wroblewski (@WirralLiverpool) reported from Birkenhead, England

    @virginmedia Any deal that a new customer can get would be fine :) I don’t think it’s fair a customer that’s been with you for 10 years who already has all the equipment needed should pay more for less

  • WirralLiverpool Andy Wroblewski (@WirralLiverpool) reported from Birkenhead, England

    @virginmedia I’ve had issues during my 12month contract & I still rang up to renew. I was then told I wasn’t entitled to any new customer deals & I’d have to pay a £1 more a month for your budget service compared to what a new customer would pay for your top package.

  • KRobbo1982 Karl Robinson (@KRobbo1982) reported from Liverpool, England

    @virginmedia are a joke! Ive lost my services for today due to their incompetence. Been on the phone for 45 mins and got nowhere. Complaint lodged which will also get nowhere i bet.

  • WirralLiverpool Andy Wroblewski (@WirralLiverpool) reported from Birkenhead, England

    @MattTRFC @Stemac2010 @virginmedia Yes Matt, I was shocked too I had no choice but to hand my 30days notice in, I’ve been with them since 2009 no way I’m paying £1 more a month for 100mb compared to what a new customer would pay for 300mb!

  • 1972CW1972 catherine (@1972CW1972) reported from Garston, England

    @virginmedia That’s the number I’ve been on hold to, then got cut off. I have 3 phone acc, TV, broadband and a business acc. I just want to cancel one sim and it seems impossible

  • Lucy8720 Lucy87 (@Lucy8720) reported from Birkenhead, England

    @virginmedia Getting seriously fed up of watching something on Netflix and 20 mins in and it goes off again. Same with my phone, always has an exclamation bar next to it. Internet is awful, i was told if im not getting what im supposed to be i can cancel which is what i will be

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @virginmedia @marcyeboah That’s the problem. You can’t help on social media as you are not empowered to do so. You merely advise to call the number that is causing all of the issues in the first place

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @ChrisMa72444992 @virginmedia Wow! Really are breaking the boundaries in shocking customer service

  • CllrMichaelHaw Councillor Michael Haw (@CllrMichaelHaw) reported from Eccleston, England

    @stevehhh Virgin media is accessible, the problem has been reliability. A number of residents on those roads listed have had severe issues with the service & from experience BT Broadband is the more reliable. For example, in Eccleston Park residents now have access to Virgin & BT... [cont]

  • YODELhell YODELhell (@YODELhell) reported from Ellesmere Port, England

    @virginmedia STOP parroting the same crap.

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @LeoNak8484 @bt_uk @virginmedia @virginmedia just as bad I’m afraid

  • IainMichaelDyer Iain Dyer (@IainMichaelDyer) reported from Garston, England

    @virginmedia Simply by reconnecting my services after saying that you were happy to rearrange the bill payment date and my services would be unaffected. I have been told this is impossible though so cant see it happening. Its really bad customer service IMO.

  • YODELhell YODELhell (@YODELhell) reported from Ellesmere Port, England

    Virgin Media demonstrating they’re as useless as YODEL when it comes to customer support.

  • michdavey71 Michelle (@michdavey71) reported from Maghull, England

    @virginmedia do you have an alternative number I wish to cancel my contract but haven’t got time to be constantly on hold.

  • moore12_michael Michael (@moore12_michael) reported from Heswall, England

    @virginmedia your network has been down most of the day to more than just some of your customers!! My 12 year old daughter unable to phone/message me and I’m unable to track her T1 diabetes levels which requires data. Shocking you are not treating this with higher priority!

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @virginmedia @McBeth1977 You need to actually get to speak to somebody in order to raise a complaint.

  • amynaylorr AmyNaylor (@amynaylorr) reported from Liverpool, England

    @virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network

  • michdavey71 Michelle (@michdavey71) reported from Maghull, England

    @virginmedia do you have an alternative number , I wish to cancel my contract but haven’t got time to be constantly on hold .

  • CllrMichaelHaw Councillor Michael Haw (@CllrMichaelHaw) reported from Eccleston, England

    @stevehhh so if there are issues with Virgin Media they can easily switch to BT. If BT High Speed Fibre Optic broadband can be secured sooner, rather than later, those residents who are experiencing issues with Virgin Media can switch/be able to access the High Speed Fibre Optic service.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • robertw1690 🇬🇧🇬🇧 🗣 Robbie Wilson 🗣 🇬🇧🇬🇧 (@robertw1690) reported

    @GBNEWS FFS... GB News will air on channel 236 for Freeview and YouView viewers, station 216 on Freesat, as well as being broadcast across Sky, Virgin Media and through a dedicated on-demand streaming service.

  • CaroleTipping carole tipping (@CaroleTipping) reported

    @virginmedia And this is how virgin media treat their very loyal customers, after 14 years, never defaulted, always payed on time. I wanted to stay with virgin it’s not my fault virgin isn’t in the area where I live

  • Stocks95147507 Stocks (@Stocks95147507) reported

    @virginmedia I did this thanks you , there's no blackspots just as I already knew , the issue is on virgin supplying the weakest signal it possibly can , it may even be the downstream

  • CaroleTipping carole tipping (@CaroleTipping) reported

    @virginmedia Virgin media have messed me about, I’ve done nothing wrong, never defaulted on my bills, but virgin have, I was promised my monthly bill would be £36.05, yes I paid that on the 26th Feb, but on the 26/3/2021 I was charged £43.26, then on the 26/4/2021 I was charged £42.00,

  • ureds47 Ian Goodacre (@ureds47) reported

    @virginmedia After over 20 yrs being a customer I've left you... My ongoing experience and lack of being able to talk to you since has been horrendous. I need to speak to you urgently please get back to me before I take matters significantly further.

  • CarrieShearsby Carrie Shearsby (@CarrieShearsby) reported

    @virginmedia I have made a complaint i have had numerous engineers out, there is not a problem in my house it is external and I am just getting fobbed off

  • Interne23950596 Internet Mönke (@Interne23950596) reported

    @virginmedia The status earlier (17:30 or so) was that there was a known broadband issue. Now, the status says that there is no broadband issue in my area, however we are still not getting internet connectivity.

  • JulienNoizet Julien Noizet (@JulienNoizet) reported

    @virginmedia Now it's saying network issue in the area. But we get the same problems we had a few days ago with officially no network issue. It all makes little sense.

  • iAmSumeetSGill Sumeet Singh (@iAmSumeetSGill) reported

    @virginmedia One of worst customer service ever, telling lies to customers, disappointed 👎🏼

  • theshmelaarr theshmelaarr (@theshmelaarr) reported

    @virginmedia I believe I managed to partially rectify the issue via two very helpful team members. However there is a larger issue that won’t be fixed till June 1st