Virgin Media Outage Report in Prenton, Metropolitan Borough of Wirral, England
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The latest reports from users having issues in Prenton come from postal codes CH43.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prenton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prenton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Prenton, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Prenton, Liverpool, Prescot, Upton and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Prenton |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Prescot |
TV | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prenton, England
Latest outage, problems and issue reports in Prenton and nearby locations:
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colin littlejohns
(@colinlit) reported
from
Liverpool, England
@virginmedia Why is broadband so bad @virginmedia please confirm as ypur service is appalling
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soph
(@imsophieeee) reported
from
Birkenhead, England
Right, I’m trying to get my sub machine guns gold virgin media. I don’t appreciate the internet going down every other game😭
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Robert Buckley
(@robbuc10) reported
from
Birkenhead, England
@virginmedia Sort out you’re broadband issues as this has been going on now for over 2 weeks !!!!!!!
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Kathy Louise
(@KathyyyLouiseee) reported
from
Liverpool, England
@virginmedia I need to speak to someone urgently about Virgin showing a missed payment on my credit history back in August 2018, when I cancelled my internet back in June 2018 (which was made incredibly difficult by poor customer service at the time)
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia all about the money not about the service. In Kirkby Merseyside we have had a lot of outages since March and you are ignoring my requests for help by email, chat, FB, Twitter and don’t answer the phones. @VodafoneUK uk answered my web chat straight away
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Clare B
(@clarebellla) reported
from
Liverpool, England
@stuart_harris91 @HighamSteve @virginmedia I never mentioned compo. My daughter works from home as well as myself now and it interrupted us yesterday so was just checking it was working before I went to bed last night.
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GRAEME SMITH
(@MrGraemeSmith) reported
from
Liverpool, England
Having Virgin Media broadband and mobile is all well and good. Until both go down during lockdown. And your head falls off.
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Tim Lyth
(@the_eporter) reported
from
Ellesmere Port, England
No Internet. Hope @virginmedia fix whatever the fault is soon
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Sara Hughes❤🦁
(@mrsyozzer1) reported
from
Birkenhead, England
Yes annoyingly intermittent service, any idea when it'll be sorted @virginmedia
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia Yeah and the mobile data gone down too
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Ben 🌶️
(@TLClassless) reported
from
Birkenhead, England
@Jack1295 @DanCrea_ @virginmedia Yeah pretty much what Jack said, other intro prices for a lesser package also weren't as good, v sad. Yeah I've been thinking about doing an overhaul of my whole network, this might be the time to take the dive 😂
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michael allen
(@shmike07) reported
from
Seaforth, England
@III_VIII_I @virginmedia I work for another provider,it never drops below 60mb anytime day or night so it’s possible to do it. Over subscribed in your area.
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Tom Kelly
(@topbalcony) reported
from
Seaforth, England
@virginmedia I have been unable to access my Blueyonder e mail for 2 weeks now. I have tried the recommended fixes to no Avila and am told I might wait for an hour to have someone answer my call. £80 a month for a broken service is a bit on the steep side
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
Whatever you do think twice before joining @virginmedia it might look fast on paper but the 100mbs service is running slow in Kirkby when it runs at all. Customer service just blames Covid @VodafoneUK gave me prices really quickly by a lovely lady working from home
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soph
(@imsophieeee) reported
from
Birkenhead, England
@virginmedia says there’s no known issues in my area, yet my internet has been down for the past 20 minutes :(
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Zoey
(@zozzaballs) reported
from
Birkenhead, England
@SophieMEdwards @virginmedia Ours was the same, someone came out and fitted a booster few weeks ago but even that sometimes goes off. But this week it’s been awful
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Tom Clegg
(@Cleggy_96) reported
from
Liverpool, England
Virgin media being down hasn’t effected me at all cos it never ******* works anyway, I burn through all me data in a week 🙄
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Please give me the contact address I guess I will compile the complaint in full and send it to whom ever overseas Virgin’s false advertising, breach of contract and not fit for purpose service I cannot see that Virgin give a toss about their customers or trying to sort internet
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scousenatalie🌈
(@scousenatalie) reported
from
Liverpool, England
Good job @EE gave me free unlimited data till October now shitty @virginmedia has gone down 🙄
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Tim Lyth
(@the_eporter) reported
from
Ellesmere Port, England
@virginmedia having issues with broadband. Hope it gets fixed soon.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Durant
(@cholten99) reported
@virginmedia Across all of them - feels like it's a wifi specific problem in the router given the wired connection is working fine.
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Jason_Atkins
(@Jason_Atkins) reported
@virginmedia No your automated line never even gives a chance to speak to a human if you follow the correct options. Now I have to ring some sales rep who will be clueless. Clown fiesta your company if I have issues tonight switching to another provider tomorrow.
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Jill Mays (née Tallentire)
(@tallytoo40) reported
@virginmedia No, just told that wifi isn't important. Been with Virgin for a long time and it is only in the past 6-7 months it has been this bad. We have nothing new connected to it. My husband keeps wanting to cancel our contract but I know Virgin are the best for Broadband. Just frustrated
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Philip Kenley
(@philkenley) reported
Is there anything as bad on this planet as customer service at #virginmedia
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sarah clark
(@sarahclark82) reported
@virginmedia Now can someone help me with my order since this isn’t going to well! Placed an order today and an engineer can’t come out until 18th match after agreeing 25th February? I work for NHS test and trace from home I need my internet
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Alfie Boy
(@Alfieboy2482) reported
@virginmedia Can't get the third episode of back, is there a problem?
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mark carpenter
(@marktheiron) reported
@virginmedia I have been trying to contact you for at least 6 months about intermittent broadband issues. I have lodged 2 formal complaints. I have called several times and waited an hour or more only to be cut off. And I still have not even spoken to a member of staff. Dreadful service.
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🍻🍻🍻🍻🍻🍻
(@britz1000) reported
@virginmedia I've been trying the messaging service for three days and just getting blanked.
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ANDY P
(@ANDYZIPRITCHARD) reported
@virginmedia Yes I need your help. And so would millions of parents who are now worried about in the effect of changing broadband in the middle of home learning. Can we have an explanation and justification?
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Andy Wharfe
(@Jolyon101) reported
@virginmedia I have done that but there is nothing already posted that helps and nobody has so far responded to my post outlining the problem.