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Virgin Media

Virgin Media outages and service status in Wallasey, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 1 outage signal in the last 24 hours around Wallasey, including 1 direct report.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received May 27, 5:36 PM GMT+1.
  • 57% TV (57%)
  • 24% Internet (24%)
  • 11% Wi-fi (11%)
  • 5% Total Blackout (5%)
  • 3% Phone (3%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 27: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Wallasey, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Skelmersdale, Prenton, Ellesmere Port, Birkenhead, Wirral, and Prescot.

CityProblem TypeReport Time
Liverpool Total Blackout 3 hours ago
Skelmersdale Internet 1 day ago
Liverpool TV 1 day ago
Liverpool Wi-fi 1 day ago
Liverpool Wi-fi 2 days ago
Skelmersdale Wi-fi 3 days ago

Nearby cities with recent reports

Liverpool

4 recent signals

3 hours ago
Skelmersdale

3 recent signals

1 day ago
Prenton

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • ChrisWAzure
    Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia The guy was the most arrogant person I've ever spoke to in CS, retentions is meant to be the end of the line, if it was my service and not my wife's 93 year old nan i'd have cancelled the contract. I asked to speak to a manager and was told "managers don't speak to customers"....

  • CryptoDan2k
    CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia I'm guessing they don't work Saturday Sunday, so that will take us from Thursday to some point Monday for a resolution? Would it be quick if I phone up, send me a case ref number or something?

  • jenlew1983
    Jeanette Lewis (@jenlew1983) reported from Liverpool, England

    Yet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!

  • VeryGrumpyKev
    Kev (@VeryGrumpyKev) reported from Birkenhead, England

    @virginmedia Nah. You’ve got the order number just stop sending **** to me (not that it will get to me anyway). Please note I won’t be held liable if someone else chooses to use this SIM card so I’d advise you to block it here and now.

  • supergran22
    Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.

  • CryptoDan2k
    CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Yes, like previously said this is minimum of once, sometimes.twice weekly then I have to phone yous to split the signal again.

  • ShanklyBob77
    Ian Hawksey (@ShanklyBob77) reported from Aintree Village, England

    Absolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.

  • alandean1878
    Alan Dean (@alandean1878) reported from Roby, England

    @virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)

  • MadRabbitLady75
    Hannah McKay (@MadRabbitLady75) reported from Birkenhead, England

    @virginmedia They answered, established they couldn't sell me a new product then told me to phone back in the day my contract ends and immediately hung up.. If it was clearly stated online in your info "don't phone us to cancel until your contract ends" I'd have saved 35 minutes of my day..

  • RayWaring
    Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?

  • CryptoDan2k
    CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Are you wanting me to comment in the broadband section? Can you explain the benefits of this as you won't send an engineer out if there is an issue constantly in the area and your tech team are already aware of it, plus I have the ofcom complaint aswell?

  • les_murray71
    Lesley Murray (@les_murray71) reported from Wallasey, England

    @virginmedia Thats just an update to say they are dealing with the issue, people want to know what the issue was and why it is taking so long to repair, there is a continuous extension to repair time and your customers at least deserve detailed information

  • beakybox
    (っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ (@beakybox) reported from Litherland, England

    @virginmedia broadband being down again, how, why

  • laineypb2109
    Elaine Brown (@laineypb2109) reported from Birkenhead, England

    @virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area

  • kkgorny1972
    Kev (@kkgorny1972) reported from Liverpool, England

    @NetflixUK is it just me or does @virginmedia keep canceling my netflix subscription, they have changed the payment system and its now **** but they are embarrassed to admit it, its pathetic. Please let me know

  • jgrailpics
    James (@jgrailpics) reported from Liverpool, England

    When will I be able to go just one single day without @virginmedia failing, cannot wait until next year when the contract is over, increase the bills but reduce the service to next to nothing?

  • lurkinhead
    Martin Travis (@lurkinhead) reported from Birkenhead, England

    @BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!

  • ChrisWAzure
    Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia ..i don't know what manager in any way of life won't speak to a customer! I called back and spoke to another member of the team, who has logged it as a complaint, a manager is calling me today and he is looking what he can do for a 93 year old. Being forced to pay £105 a month...

  • JohnMurphy9172
    murf (@JohnMurphy9172) reported from Liverpool, England

    @virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me

  • Robertlfc_
    Rob (@Robertlfc_) reported from Liverpool, England

    @virginmedia is honestly the worst company for WiFi

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • inthesmoke
    marlon (@inthesmoke) reported

    @virginmedia @JamieGBarry Have 3 conversations with them to finally match a deal they offer for any new customer....or just cancel your contract and move on...

  • eirwenjulia
    JulieH (@eirwenjulia) reported

    @virginmedia anyone thinking of leaving Sky for this load of rubbish please don’t, now 2 days without TV £160 per month I’m paying, and I have no channels. Problem after problem.😡

  • MrsPeebs208
    Mo (@MrsPeebs208) reported

    @JShine06 @virginmedia I really feel for you they are the worst’s ever provider I had two years of complaining that we had problems with our internet and all they ever said was there are no problems in your area why don’t you upgrade no thanks we went to BT we have never had any problems with them

  • iscpst
    Paul “2 jabs” Thomas (@iscpst) reported

    @virginmedia you really need to address your messaging. I get a text to say the broadband/ TV issue in the SA6 region has been fixed, then an hour later tells me it will be fixed at 4PM. So, what is it?

  • UFinlay33392
    Iran,Houth,Hez,Hams & Sky/BBC Lies#NeverAgainIsNow (@UFinlay33392) reported

    @virginmedia Same again today just now that is becoming a daily occurrence I want a reliable service not broadband that goes down every day .

  • joshy41233
    Joshy41233 (@joshy41233) reported

    @justaddwatter It was for being a customer with virgin media in my country lmao

  • JSSHERIFF1933
    H3LLRAISER III (@JSSHERIFF1933) reported

    @virginmedia @scoobiesue82 When I switch from stereo to Original Dolby audio it immediately switches back to stereo ?? This Audio description crap only happens with THE BIG BANG THEORY when all other programs on the same channel are fine ( NO AUDIO DESCRIPTION! ) 😡 This starting happening last week ???

  • vickiferris
    Vicky Leigh (@vickiferris) reported

    @virginmedia First question - have you checked the cables. Explained a factory reset didn't solve my problem. Still telling me to turn it off again. Considering this whole issue started 13/6 and this was the solution to that problem, they have just sent me another faulty box.

  • true_faith586
    steve smith (@true_faith586) reported

    @virginmedia Nigh on impossible to get through to your customer services. Agreed a new much cheaper broadband deal with you earlier in the year but I'm STILL being charged the OLD price for the OLD deal 😡

  • vickiferris
    Vicky Leigh (@vickiferris) reported

    @virginmedia Once again having to make another call to @virginmedia despite them saying someone would call me. Yet more data to request access too for the complaint