Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

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The latest reports from users having issues in Wallasey come from postal codes CH44 and CH45.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallasey, Metropolitan Borough of Wirral, England 01/27/2026 11:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Wallasey, Liverpool, Ellesmere Port, Eastham, Skelmersdale, Prescot, Upton and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomWallasey Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool E-mail
United KingdomLiverpool TV
United KingdomLiverpool E-mail
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • djmikey32 michael old (@djmikey32) reported from Garston, England

    @XboxLiveLogon @virginmedia No i dont i want great service and a engineer who turns up when they are scheduled to attend.

  • stefaniantiques Stefani Antiques (@stefaniantiques) reported from Liverpool, England

    @virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages

  • davetarl Dave Tarleton (@davetarl) reported from Liverpool, England

    @virginmedia Hi RCG, I say hours, was just short of an hour! All sorted now. My gripe is there should be a cancel/leave option on the website saves ringing up and waiting when you are leaving no matter what.

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia IT says there's no issues in the area, the speed test was done wirelessly. I have the hub in the same place I have always had the modems, hubs in. This issue has been ongoing ever since I received the newest hub. All wires are in tightly so it's not that. I have a new phone too

  • djmikey32 michael old (@djmikey32) reported from Garston, England

    @virginmedia No call, no message, no email 🤬🤬🤬🤬🤬🤬 this is a service that don't care about there customers obviously......

  • CRMann78 NYPD Blue (@CRMann78) reported from Liverpool, England

    @virginmedia Been with Virgin for 5 days of dreadful customer service, how can a mobile set up result in loss of all subscribed tv channels, held in queue for over an hour is the norm, will be cancelling my contract due to this total mismanagement #VirginMediaSucks

  • awesome_walls Steve Wall (@awesome_walls) reported from Seaforth, England

    @virginmedia you may have faster network speeds but if you don’t improve your router network range I’m going back to @BTCare at the end of my contract!

  • HenseyP pet hen (@HenseyP) reported from Seaforth, England

    @virginmedia Yes virgin media website is down ,and quick pay site on virgin media is a scrambled thing ,tried 4 times now ,still scrambled ,but now keeps saying I need to sign in ,but won't accept the sign in ,keeps wanting me to enter security question then just signs out automatically .

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia I am seriously considering changing to another broadband company at the end of my contract because I feel I am not getting the best service from virgin anymore

  • MrCRichardson Craig Richardson (@MrCRichardson) reported from Liverpool, England

    @virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡

  • JE_Boland Jane Boland (@JE_Boland) reported from Seaforth, England

    Been on hold @virginmedia for 25 mins- now on 3rd call and nearly 2 hours. Shocking customer service. Making my decision to leave that much easier.

  • HenseyP pet hen (@HenseyP) reported from Seaforth, England

    @ANIM3TA @virginmedia Doing it to my sister been charging her for all Bollywood showcase along with box nation , only found out about it this past month ,phoned up to say she has never known she had them ,never viewed ,, refusing to cancel them off ,won't listen or nothing ..appalling virgin

  • stefaniantiques Stefani Antiques (@stefaniantiques) reported from Liverpool, England

    @virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets

  • Sauber_Dave David Kelly (@Sauber_Dave) reported from Maghull, England

    @virginmedia That was just a number to check if there were any known issues in my area. Not very helpful.

  • andrewmoss76 andrew moss (@andrewmoss76) reported from Liverpool, England

    @virginmedia btsport 2 no signal missing the match here get it sorted

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia So it's not the devices. As I say it's only since this new hub. All I get when I ring customer services is run these tests etc equipment working fine but there must be some underlying problem somewhere

  • Jonesj1988 Jonesy (@Jonesj1988) reported from Liverpool, England

    @virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡

  • phanleyphotos Paul Hanley Photos (@phanleyphotos) reported from Prescot, England

    Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬

  • rayjono50 Ray Jono (@rayjono50) reported from Seaforth, England

    Just been holding on the phone for over 30 minutes to speak to a "human being" from Virgin Media" I lost the will to live and hung up. Will call tomorrow to tell them I will be leaving sick of their poor service.

  • JamesWelsh2 James Welsh (@JamesWelsh2) reported from Halewood, England

    @virginmedia can you follow me so I can discuss a problem all my services have gone off and being told can’t be reconnected until Saturday

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • tomatoemartini Tom (@tomatoemartini) reported

    @virginmedia Internet down in Ruislip for 12 hours now ! What is going on ?

  • pangolinogram James T (@pangolinogram) reported

    @virginmedia I've submitted a complaint to that link twice now and both times, the complaint disappears. The reference number it gives is always "****" so that it can't actually be referenced and it always disappears from the tracker, so how are you actually supposed to complain?

  • adam_ward2 Wardy (@adam_ward2) reported

    @virginmedia got a lot to learn in customer service from @AmexUK no sitting on hold for 20mins and very helpful knowledgeable customer service reps

  • davedawes Dave Dawes (@davedawes) reported

    @virginmedia Yes it is in regard to you cancelling my broadband installation and then failing to keep me informed on when this would be rescheduled for. I am happy to provide all the details via DM if that would help. Tried using the web form and web chat but no response from either.

  • adam_ward2 Wardy (@adam_ward2) reported

    @virginmedia You could try answering the phone when I call for support instead of me having to wait for 20mins before speaking to someone who doesn't know how to solve the issue.. Not great considering you have me over a barrel for my monthly payments

  • Danny_Lush Danny Lush (@Danny_Lush) reported

    @virginmedia No point, I'm now looking to cancel my package (broadband,TV and phone) when you're told the only way to fix your broadband is to upgrade (again) Been a loyal customer for well over a decade but enough is enough, sick of being taken for granted and yesterday was the last straw

  • MrsGrizz9 Laura Gryzelka (@MrsGrizz9) reported

    @virginmedia No, i spoke to someone on the phone to complain and then was told i would hear back in the next 72hrs. Then recieved an email saying complaint closed??

  • Liam_Hawksey Goth Scouser (@Liam_Hawksey) reported

    @virginmedia Just done that. Had to cancel as it couldn’t be fixed over the phone and was told it would be November 30th before you could send an engineer to sort it. Quicker to change to new suppler and get that installed.

  • Turner_Ben Ben Turner (@Turner_Ben) reported

    @virginmedia your company is absolutely awful, my 63 year old mum has been waiting for you guys to get her Virgin Broadband and TV up and running for 3 weeks now and neither technicians nor CS will help , what is she meant to do

  • MattMerter Matt (@MattMerter) reported

    @virginmedia Moving the hub is not feasible without making internal damage inside my home which o don’t want… my previous providers hub didn’t have this reach issue, like I’ve said, you can send me a hub 4, you just don’t want to, it’s not even your latest I don’t see why it’s so difficult