Virgin Media outages and service status in Wallasey, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Wallasey, including 1 direct report.
- The most common problems reported in this area mention Internet, E-mail, and TV.
- The most recent signal from this area was received Sep 11, 6:41 PM GMT+1.
- Internet (53%)
- E-mail (12%)
- TV (12%)
- Phone (12%)
- Total Blackout (6%)
- Wi-fi (6%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 12: Problems at Virgin Media
Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Wallasey, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wirral, Formby, Birkenhead, Ellesmere Port, and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Internet | 9 hours ago |
|
Liverpool
|
Internet | 2 days ago |
|
Liverpool
|
Internet | 3 days ago |
|
Liverpool
|
Total Blackout | 5 days ago |
|
Liverpool
|
5 days ago | |
|
Liverpool
|
Phone | 7 days ago |
Nearby cities with recent reports
Community Discussion
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Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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Mark Langshaw (@MarkLangshaw) reported from Liverpool, England@virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!
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Councillor Michael Haw *πΊπ¦ (@CllrMichaelHaw) reported from Eccleston, EnglandVirgin media customer service π₯΄ππ€―
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Martin Travis (@lurkinhead) reported from Birkenhead, England@virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?
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Jeanette Lewis (@jenlew1983) reported from Liverpool, EnglandYet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!
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Hannah McKay (@MadRabbitLady75) reported from Birkenhead, England@virginmedia After over 4 hours on chat it's dealt with thank you...... nearly 5 hours in total to terminate my services.....
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CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia I totally agree, unfortunately this is not something you have been able to arrange for me for the last 3 months either. π What's the solution?
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(γ£ββ‘β)γ£ βα΅’βββββββ α΅’β βββ βα΅€ββα΅£α΅’βα΅£ fα΅£α΅€α΅’β (@beakybox) reported from Litherland, England@virginmedia broadband being down again, how, why
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DM π¦ (@DaveMbootlebuck) reported from Litherland, England@virginmedia Mine has just gone down now. I canβt ring via the virgin phone because the phone is connected to the hub.
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CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia The issue is I also believe it's my equipment as well. The down time I have you don't seam to log it all. I dont want a router upgrade or anything like that I just want a working router. Everytime I call there is a fault in the area.
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Tony (@AckerHeron) reported from Liverpool, EnglandHi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting
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ChlΓ²e (@tweetsfromchlo) reported from Liverpool, EnglandHi @virginmedia, Iβve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound arenβt loading. Subtitles still showing up though. Itβs a TiVo box. Any help appreciated would be great.
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Stuart Wilks-Heeg (@StuartWilksHeeg) reported from Seaforth, England@tonymc39 @virginmedia Really, truly shockingly terrible.
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Gary Banks (@GaryBan47314801) reported from Liverpool, England@virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments π‘π‘π‘
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Andy McKeown (@AndyMcK1982) reported from Liverpool, England@virginmedia So Iβve been told false information to make me sign up there and then! Terrible customer service there!
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Rob (@Robertlfc_) reported from Liverpool, England@virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!
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Elaine Brown (@laineypb2109) reported from Birkenhead, England@virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area
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Alan Dean (@alandean1878) reported from Roby, England@virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)
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Martin Travis (@lurkinhead) reported from Birkenhead, England@BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!
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Berni Turner π€πΉ (@BLTwitchy) reported from Liverpool, England@virginmedia No Iβm not an idiot it was during covid Iβll go back and find it . The chief execs office rang me personally as Iβm disabled
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Graeme Radebe (@Radebreast) reported from Ormskirk, England@virginmedia what have you done to the Sky TV app - its constantly buffering and showing error messages. Just awful service. Please can you get this sorted ASAP please.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paddy Sweeney (@PaddySw99745534) reported@virginmedia @LucyW1972 Why is no one dealing with customer service complaints. For one month now I have emailed, messaged called but still your equipment has not been sorted. Paddy Sweeney
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Chris Howarth (@ChrisHo67643471) reportedAnyone else have issues with virgin media? God awful customer service
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βππ£π£πͺπΎππ£πͺ π¬π§ (@CarryGaryUK) reportedVirgin Media has such crap service honestly. No Internet for one week is just not good enough @virginmedia.
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F1blag (@f1blag) reported@MelJanie @virginmedia Virgin Media are up there for any worst customer service award! They took 3 weeks to restore our connection, promised us compensation (promises we were able to obtain a recording of), refused to pay that compensation and then fought us every step of the way. Dreadful.
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Khal (@khal_lfc) reported@Bev2810 @virginmedia I moved to YouFibre as @virginmedia was just too expensive and the service has been appalling over the last year
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Juanito (@JuanSpanishfly) reported@lionking2014 @LPXIOP @virginmedia It is, just like when u call with ur mobile phone using wifi cos uve no service
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ArtVandaley (@dothefunkgibbon) reported@virginmedia Instead of silly twitter replies , when you know there is a big outage why don't you publish it on the website ? Have a message on the phone line also , would solve a lot of problems . Your phone lines were overwhelmed yet that could have been prevented .
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Paddy Sweeney (@PaddySw99745534) reported@virginmedia @pholmes38 Repeatedly sent messages/emails explaining the issues. You donβt appear to know what you are doing. Awful customer service. Paddy Sweeney
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π NG Football π (@Bigdeano88) reportedAnyone else watching Sky Sports News on Virgin Media channel 509 having problems? The picture is flickering/bouncing and the text at the bottom is really blurry. Every other channel, including the other Sky Sports channels, is absolutely fine. Anyone else getting this? @virginmedia
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Paddy Sweeney (@PaddySw99745534) reported@virginmedia @_JIMBO55 You still have not got it ! A customer has problems with your service who has messaged, emailed and called VM but you still have not dealt with their issues. Take your out of date equipment out of my home and I will move on to a better provider. For an 82 year old unacceptable.