Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 3: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wallasey, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Skelmersdale, Prenton, Prescot, and Upton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Wi-fi | 2 days ago |
|
Liverpool
|
Internet | 5 days ago |
|
Liverpool
|
Internet | 6 days ago |
|
Liverpool
|
Internet | 7 days ago |
|
Skelmersdale
|
Total Blackout | 8 days ago |
|
Skelmersdale
|
TV | 9 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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Paul McDonough (@Guitaraholic) reported from Liverpool, EnglandHay @virginmedia so as an ex-employee this is a bit embarrassing I couldn’t help with; but it looks like someone has fraudulently ordered a mobile and iPad in my dads name that were delivered today and he’s spent over 90 minutes on the phone getting the run around….
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Al* (@AlexioBailinho) reported from Liverpool, England.@virginmedia having technical trouble with connecting my devices to WiFi. Internet went off due to power outage in L18 area last night. Require assistance please
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Luke Cav (@LukeCav) reported from Liverpool, England@virginmedia how longs the internet going to be down in the L8 area of liverpool?
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Phillip™ (@HenninghanFiD) reported from Liverpool, England@virginmedia sort this outage out pls, we pay too much as it is so to have internet problems all the time is a joke. L20 area, no internet on cable or wifi. Ye gona lose customers for real.
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia 1 tv went off showing error code. Other tv working. On website tried to sort with code. Didn't work, phoned 150 no luck as told service closed. On website it states Saturday 8-8pm. Not impressed as was on red button watching tennis. I need my big screen.
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Mohamed Farah (@MoLegend) reported from Liverpool, EnglandI’m sick and tired of this now. Sort it out @virginmedia. No tv or internet working. I can’t be dealing with this today of all days. For the last two days the signal have been awful n today no internet at all. #Liverpool #virginmedia #****
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Nicola McKeown (@Nikimc17) reported from Seaforth, England@virginmedia is absolutely awful 😡 lost count of the amount times internet has booted me out whilst watching this match 🙄
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West Kirby Letting Ltd (@WKLetting) reported from Hoylake, England@virginmedia I am trying to cancel my virgin broadband account but you have not responded by phone email or post. Very poor service 🙁
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Phillip™ (@HenninghanFiD) reported from Seaforth, England@virginmedia Alot are complaining bout outage. We all pay so much but lose internet on a regular basis. I had no tv, no phone, no net today, had to use my own net. In all as a virgin customer what are we paying for? To complain!
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West Kirby Letting Ltd (@WKLetting) reported from Hoylake, England@virginmedia I have tried calling and emailing virgin media to cancel my broad band contract. I have also written to virgin media on 1/7/2020 to cancel contract but No reply !! Not good service and would advise against using virgin media
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Paul McDonough (@Guitaraholic) reported from Liverpool, England@virginmedia He’s been told it’s been ordered online with his details and he’s been told it will take 5-7 days to investigate when I know it’s 14 days to cancel. He now had two devices sat in his house he didn’t order that need investigating and returning to you ASAP…Can someone help plz?
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West Kirby Letting Ltd (@WKLetting) reported from Hoylake, England@virginmedia no response 21 days since I wrote, email and called you to cancel virgin broad Poor customer service !!
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Concobhar Dochartaigh (@Conor87) reported from Liverpool, England@virginmedia I want to cancel my contract but can’t get through to anyone on the phone.
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Paul Walsh (@walshy31) reported from Seaforth, England@virginmedia could I please have a number to speak to someone human about my WiFi issues?
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*scousenat😘 (@scousenat) reported from Liverpool, England@virginmedia im ready to throw your modem in the bin and get onto the ombudsman you don’t provide a service you false advertise and your charging me for nothing!!
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Catherine Crilly (@cathcrilly) reported from Liverpool, EnglandGuys I know the world is a toilet and very bad things are happening but if there's going to be one thing to tip me over the edge, it'll be the Virgin Media interface. Absolute fiasco every time you go to watch anything 🆘
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*scousenat😘 (@scousenat) reported from Liverpool, England@virginmedia Via text messages and phone calls and get no where ...I was told an engineer was visiting it never happened lodged a complaint and heard nothing back I went out of this contract now
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia your sales team are telling people that upgrading to 200 speed will fix WiFi issues. I was looking for a new deal but don’t want to sign up until it’s guaranteed I can get WiFi in more than 2 rooms. I live in a small 3 bed and I’m on my 2nd router which is worse
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MarkRP (@markrp64) reported from Liverpool, England@virginmedia is the WiFi down in Wavertree Liverpool. Tried rebooting our hub and still no success. Two days without WiFi. Tried phoning the other day but gave up after 50 mins,
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Kris Leonard (@Kay_Leno) reported from Seaforth, England@virginmedia is your live chat on the website not working?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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cheryl (@cherylockerby) reported from Barry, Wales@virginmedia I have a TiVo box but my tv screen keeps pixelating. It is not restricted to 1 channel. I have turned the box off at the plug but it has made no difference. Can you help?
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PA➡️CA➡️UK (@scottloose) reported@virginmedia You seem to have the same access as the entire customer service call center. Who I’ve spoken to at length the past 3 weeks. None. @richardbranson
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Manjit Gahir (@manjitgahir) reported@virginmedia what a crap install!!!! I told the engineer specifically not to hammer the wire into the wall...and did he do?! Not Happy!!
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Merlyn_X (@LydonJC) reported@virginmedia At least provide a service that works then
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CMDR Andy Fireblade Muza (@andymuza) reported@virginmedia I am already paying over the odds, WHY IS THIS? You should be reducing my bill or increasing my speed to 1GB not charging me more when I'm pay more than I should. 1gb package is £79 yet I am paying almost £82 for 362MBPS treat your customers better instead of making us pay more.
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PA➡️CA➡️UK (@scottloose) reported@virginmedia And this is response is a perfect example of zero accountability, zero resolution and zero information. And I’m not even your customer yet. I can only imagine what happens once we are live on your service. @richardbranson
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cheryl (@cherylockerby) reported@virginmedia No network issues in our area causing display issues
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lou (@louisemknox) reported@virginmedia almost 3 hours of my day wasted on a live chat issue not resolved and they disconnected me. Poor customer service to loyal customers
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Duncan Waugh (@waughzone) reported@virginmedia Subsequent paperwork stated 18 month contract (not what was agreed), a £40 installation fee (not what was agreed) and I have not received the fibre extender. If I could face the 2 hours it takes to actually speak to someone, I would call up now and cancel the whole thing.
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CMDR Andy Fireblade Muza (@andymuza) reported@virginmedia And to add insult to injury. I have been a loyal customer of yours for more years than I can remember. My current package is costing me £81.75. The same package is i9n the winter sale for £39 normally £69 yet here I am paying almost £12 more and you are going to increase by £15