Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

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The latest reports from users having issues in Wallasey come from postal codes CH44 and CH45.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallasey, Metropolitan Borough of Wirral, England 02/03/2026 12:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Upton, Prescot, Wallasey, Ellesmere Port, Eastham, Skelmersdale and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Wi-fi
United KingdomUpton Internet
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet
United KingdomPrescot Phone
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • trishy_wishy88 Tricia Gill (@trishy_wishy88) reported from Birkenhead, England

    @virginmedia I’ve had an issue with my phone since February this year…I’ve sent it to you twice for repair and followed the online troubleshooting more times than I can remember but I’m still facing the same issue.

  • GaryBeggs_8 Gary Beggs (@GaryBeggs_8) reported from Liverpool, England

    @virginmedia can’t get through on the phone, so you launch an app to manage your own account, then when you try and make changes it sends you to a chat option which also you can’t get through on. Your service is an absolute joke !

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Thank you , so I’m good to cancel my direct debit then? I mean if we are currently £84 in credit and our disconnection will be before the next bill date . I didn’t know if money was returned via the DD method but if it’s cheque then we are good to cancel our direct debit ? TIA .

  • LesleyH80821454 Lesley Hughes (@LesleyH80821454) reported from Seaforth, England

    @virginmedia Hi - after holding for 25+ mins I spoke with an individual who arranged for an engineer to call the next day which was excellent. Unfortunately it transpired that we were not eligible for a new upgraded box because you did not support our WiFi which means we either don’t purchase

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    WFH really would be so much easier if @virginmedia internet didn’t just bomb out!! Literally so fed up with the poor service, and issues never being resolved, even complained and never received a phone call although they told us they phoned 😡😡

  • LesleyH80821454 Lesley Hughes (@LesleyH80821454) reported from Seaforth, England

    @virginmedia Thanks for your response. We tried on numerous occasions to get it back last night and on the occasions it did kick in it would stall again part way through so we would have to start the process all over again. We closed down the TiVo box to reboot but this

  • leannef55 leanne (@leannef55) reported from Aintree Village, England

    Virgin Media and Sky viewers. Is yours the noisiest, most horrible sounding thing when your remote falls off the settee and hits a wooden floor? Virgin remote holder here- massive yes from me! 😖

  • lyndseym123 Lyndsey Moss (@lyndseym123) reported from Halewood, England

    @virginmedia Internet issues all morning. Service status checker says no issues in the area & the automated number said to keep an eye on it for 24 hours after finding an intermittent issue. This is unacceptable. We pay a lot for your service and need the Internet for work

  • originalkitten 🌸🐾originalkitten 🐾🌸 (@originalkitten) reported from Birkenhead, England

    @virginmedia I’ll pass. Virgin can write to me then if they want me. I’m not sitting on a phone for an hour, being passed from pillar to post, not being able to hear cause of awful connection and background noise. Having to repeat myself over and over is not how I wish to spend my day.

  • LesleyH80821454 Lesley Hughes (@LesleyH80821454) reported from Seaforth, England

    @virginmedia any more movies/box sets from you as we don’t have the latest TiVo box to support them OR we transfer WiFi suppliers from EE to Virgin!! The word ‘blackmail’ springs to mind!! In the meantime the engineer is going to return with a replacement like for like TiVo box -

  • charl_middo Charlotte Louise Middleton (@charl_middo) reported from Liverpool, England

    @virginmedia what is the problem with the broadband in the L9 area?! It’s been dodgy for weeks now and my husband now has to use his phone as a hotspot to be able to actually work from home because the broadband is so shocking!

  • LesleyH80821454 Lesley Hughes (@LesleyH80821454) reported from Seaforth, England

    @virginmedia movies we recently purchased. It’s important to note that we don’t have any WiFi connection issues with Netflix etc.

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @DeannaLouise93 @virginmedia We’ve had nothing but issues as well D!! I raised a complaint and they keep saying they can’t contact us! Nobody has called my dad! Still having issues after two engineers!

  • Aleyy Aley. (@Aleyy) reported from Formby, England

    Trying to do an online course where @virginmedia is being a waste of space is just wonderful 👍🏼🙃 keep increasing the price yet never improve their speed. 🖕🏼

  • tonydavo22 TonyD (@tonydavo22) reported from Liverpool, England

    @virginmedia absoulute joke.. c Worst customer service

  • ConnorTWilson Connor Wilson (@ConnorTWilson) reported from Birkenhead, England

    Honestly I could rant for ages about how bad Virgin media WiFi is, and they never seem to make an effort to improve it

  • originalkitten 🌸🐾originalkitten 🐾🌸 (@originalkitten) reported from Birkenhead, England

    @virginmedia I’ve just rung up agai every single time I tell my problem, they tell mr they will put me through to the right team. The right team answers & immediately hangs up. Just done the text thing and someone called me. I say hello & they hang up. I’m getting sick of it.

  • LesleyH80821454 Lesley Hughes (@LesleyH80821454) reported from Seaforth, England

    @virginmedia didn’t resolve it. The error codes seem like delaying tactics as each time it would tell us it was something else that was the problem. Even when we did get to watch some of the episode it was stuttering at regular intervals. The same also applies to the two

  • Paulwhittle8 Whittle (@Paulwhittle8) reported from Birkenhead, England

    @virginmedia I've tried many times. You're customer service is appalling. Nothing ever improves. So no there isn't anything you can help with AR.

  • ConnorTWilson Connor Wilson (@ConnorTWilson) reported from Birkenhead, England

    Virgin Media WiFi is honestly the worst to be with. Trying to watch films using the WiFi and its going off every 10 minutes. Nothing to do with our signal or our bill, it's just plain shite. Are they gonna sort it out? Are they ****

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SteeLlooyd Steven Lloyd (@SteeLlooyd) reported

    @virginmedia Well at the minute both. My mobile number and email are not recognised when trying to log in to VM and I am also unable to reset password because of this. Skybet issue is just while off Wifi

  • Quinnyx1 NQ (@Quinnyx1) reported

    Virgin Media Are About As Useful As a Glass Hammer Man, Pure ****

  • JoBond51422055 Jo Bond (@JoBond51422055) reported

    @virginmedia @virginmedia you are unable to provide us a service due to ‘capacity issues’ You provide to everyone else in our area just not our house. Surely in this day and age you should be able to up your capacity. No one should be struggling to get internet anymore.

  • DeannaLouise93 Deanna Matthews (@DeannaLouise93) reported

    @virginmedia You’ve now also, really unhelpfully made unauthorised changes on the account to provide us with less service (yes that’s hard for me to imagine too!) for a higher price! What kind of a company are you?!

  • SteveAndrew24 Steve Andrew (@SteveAndrew24) reported

    @virginmedia Still on transfer hold now for 50 mins should I wait? Since you found error code is it a easy solution as it’s been 4 hours now

  • KullyD2 Kully D (@KullyD2) reported

    @virginmedia very dissatisfied customer of 4 years. How can new customers get the new up to date packages but existing customers get the scraps and bad service. Not happy with how I’ve had to end my services with @virginmedia

  • joecussens Joe Cussens (@joecussens) reported

    @BeckyEverson @SkyUK @virginmedia Hope your experience is better than mine - patchy broadband and appalling customer service

  • SirOMGitsYOU Peter (@SirOMGitsYOU) reported

    @colh79 @virginmedia Wouldn’t necessarily say I’m a new customer, I pay £49 for this currently so not next to nothing but took a good 4 hours of haggling on the webchat to get the deal

  • nordyteacher Craig (@nordyteacher) reported

    @opheliabyrne @newhandlehun @gavreilly Impartial journalism and reporting facts clearly went out the window with VirginMedia! They’re all muted, but you guys keep enticing me on to see what other crap they’ve posted.

  • DeannaLouise93 Deanna Matthews (@DeannaLouise93) reported

    @virginmedia It’s more than an inconvenience. You are physically stopping me from being able to work. I’ve had to use a days holiday to date because you refuse to sort out the ongoing issues we’re having. And you don’t care about customers or complaints. That’s why I’m switching provider