Virgin Media outages and service status in Wallasey, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 0 outage signals in the last 24 hours around Wallasey, including 0 direct reports.
- The most common problems reported in this area mention Total Blackout and Phone.
- The most recent signal from this area was received Apr 5, 1:56 PM GMT+1.
- Total Blackout (50%)
- Phone (50%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Wallasey, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wirral, Prescot, Skelmersdale, Prenton, and Upton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Internet | 1 day ago |
|
Wirral
|
Phone | 3 days ago |
|
Prescot
|
Internet | 4 days ago |
|
Liverpool
|
Wi-fi | 7 days ago |
|
Liverpool
|
Internet | 10 days ago |
|
Liverpool
|
Internet | 11 days ago |
Nearby cities with recent reports
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia are useless fixing an area so they break your broadband then get you to do lots of useless tests that show the same thing then ask for a reset that will not fix anything
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Nick holt (@Holty_74) reported from Wallasey, England@virginmedia service has been down on the Wirral most of the day. Any idea when a fix will happen?
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia offer volt speeds of 350 paying for 200 getting 60ish it’s ridiculous I’ve spent hours sending them proof when jitter high they think resetting it all and spending more hours getting everything back up will work and I don’t it’s only been this bad this time since
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Andy Daley (@AndyDaley) reported from Roby, England@eddie_corrigan @virginmedia Is it skipper? It's absolutely garbage. Thank god its only twice a year
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia I need to make a complaint and submit my bill for time wasted with tests that show me what I already know….it’s faulty and has been on and off for a long time and each fix doesn’t fix it
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia They’ve sent a signal to it which they say will fix it but it’s even worse now
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia can you remind me the link for customer complaints please. Engineer lied, lost working time now still not right and I refuse to keep paying when I’m not getting a steady working internet let alone at the volt speeds as advertised
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Ada Yoga🧘🏾♀️ (@Krys_yogi) reported from Liverpool, England@virginmedia you guys are really ***************. What's with the network outage?? Please fix this!
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia I already spent ages on the phone on Friday when I needed internet but you were doing essential works. I study, work and have a young daughter I don’t have time for long phone calls for a service that should work.
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia The team have booked an engineer but advised changes on router settings that have made it a bit better until the engineer can fix it properly
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia Every time it fails I have never been asked to do a reset. The last time they checked their system and sent an engineer who put attenuation on it as the jitter was high and the system showed a fault their end
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Ada Yoga🧘🏾♀️ (@Krys_yogi) reported from Liverpool, England@virginmedia Just seen an update that there's an issue in the area. How long is this gon take to fix? Some of us have work and need to be online. This is rather frustrating
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Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England@virginmedia hi I’m having problem with tv and internet service in L25 but you aren’t accepting incoming calls?? What to do?
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia @primevideosport told me my TV not connected to Internet which it is. Was working and then wasn't. Now working but really sick of reoccurring problems when my @primevideosport goes off & told it's an Internet problem. If Internet problem wouldn't I lose everything?
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia Looks like your engineer told me he would book a follow up appointment then didn’t bother. Your customer service lately and ability to provide a service are very lacking
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia Connection problem with Apps. Phone & told to give no. underneath box. Difficult 2 bend down, hold box & phone. How can there b a problem when the TV in other room is working? Sick of having a text to do it myself or ask 4 tech help from someone who can't help.
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia He swapped out the router said that solved a bit of the issue but speeds still not as expected then said he would have to book a longer appointment to figure out the issue so he went. Waiting for another appointment
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia just found out as I’m an oomph customer on volt I should get broadband of 350 but getting 53 jitter is beyond a joke too. What happened?
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Alan Dean (@alandean1878) reported from Roby, England@virginmedia Still a problem. Programmes we recorded Thurs & Friday are unwatchable (& not available on Catch Up for some reason)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jussi Sallinen (@jussisallinen) reported@virginmedia I'm 100% confident Virgin Engineers did everything they could in their power - just trying to get some transparency into long outages like this, currently it's a black box to me as a customer. That long outage is really uncommon so that's why I'm curious what caused it in 2021.
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Crystal78 (@Crystal27674320) reported@virginmedia can someone please DM me regarding an Alf account and cheque refund. Poor customer service
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Paula Akpan (@paulaakpan) reported.@virginmedia is easily the worst service provider out there. Please, if you're for some godforsaken reason considering becoming a VM customer, don't. They make it impossible to cancel your contract (via webchat, email or phone call), especially if you're moving to a new property
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Mohammed J Kharal (@MKharal786) reported@richardbranson Dear Mr Branson, I would like to bring to your attention, how terrible the service has been from one of your companies, Virgin Media. It has been over a year since I’ve been experiencing issues but NOT a single person in your organisation has taken responsibility.
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Martin Senyszak (@MartinSenyszak) reported@virginmedia It says nothing reported - but using your tools just takes me in an endless loop of checking to see the router is plugged in, etc. Could it be a hardware problem? Thanks
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Kris King 💙 (@distant_angel) reportedHi @VirginMedia. I'm getting an ungodly number of robocalls and hang-ups on my landline. Your website unhelpfully suggests I report to Ofcom, but I can't because the number is always "unavailable". Curious to know what you're going to do about it?
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Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England@virginmedia Your phone number just informed me that there is a problem across E11 with expected resolution time of 12.30 Surely that’s information you have available to share; rather than making customers dial in to find that out?
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Séverin bruhat (@severin_bruhat) reportedHey @virginmedia what’s the best way to get some support? My connection is super unstable since I upgraded to 300mb. Hard to work from home properly. I have tried everything you say on your website and can’t get someone on the phone
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Haley (@halesabailsa) reported@virginmedia No updates of any form. I was advised a manager would call in 48 hours by three reps so you guys really need to sort your complaints handling training. Guess I’ll just wait as nobody wants to sort this. Amazing service guess it’s just like my broadband - dodgy.
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Andy 🏊🚴🏻🏃 (@andylockran) reported from Walthamstow, England@virginmedia I’m not paying you for a self-service option. I’m paying for a service you’re not delivering - the onus is on you to fix it - not me!