Virgin Media outages and service status in Wallasey, England

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Wallasey, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Skelmersdale, Prenton, Ellesmere Port, Birkenhead, Wirral, and Prescot.

City	Problem Type	Report Time
Liverpool	Total Blackout	22 hours ago
Skelmersdale	Internet	2 days ago
Liverpool	TV	2 days ago
Liverpool	Wi-fi	2 days ago
Liverpool	Wi-fi	3 days ago
Skelmersdale	Wi-fi	4 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

• 
  Chlòe (@tweetsfromchlo) reported 6 minutes ago from Liverpool, England

  Hi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.

• 
  Kevin Saunderson* (@kevsauno) reported 7 minutes ago from Liverpool, England

  @virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.

• 
  Rob (@Robertlfc_) reported 11 minutes ago from Liverpool, England

  @virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!

• 
  Chris Wright (@ChrisWAzure) reported 19 minutes ago from Liverpool, England

  @virginmedia ..i don't know what manager in any way of life won't speak to a customer! I called back and spoke to another member of the team, who has logged it as a complaint, a manager is calling me today and he is looking what he can do for a 93 year old. Being forced to pay £105 a month...

• 
  CryptoDan2k (@CryptoDan2k) reported 22 minutes ago from Roby, England

  @virginmedia Can you cancel my contract?

• 
  Josh (@Parleyyyyyy) reported 23 minutes ago from Liverpool, England

  @virginmedia I’ve just done that. If you watch the video though you’ll see it doesn’t even let me get to the login page. As soon as I click on virgin media customer it tries to take me to a website & then closes down

• 
  CryptoDan2k (@CryptoDan2k) reported 24 minutes ago from Roby, England

  @virginmedia I totally agree, unfortunately this is not something you have been able to arrange for me for the last 3 months either. 👍 What's the solution?

• 
  CryptoDan2k (@CryptoDan2k) reported 27 minutes ago from Roby, England

  @virginmedia Are you wanting me to comment in the broadband section? Can you explain the benefits of this as you won't send an engineer out if there is an issue constantly in the area and your tech team are already aware of it, plus I have the ofcom complaint aswell?

• 
  Jeanette Lewis (@jenlew1983) reported 29 minutes ago from Liverpool, England

  Yet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!

• 
  Billzy (@Billzy79) reported 37 minutes ago from Liverpool, England

  @Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.

• 
  Maureen StewartJones (@supergran22) reported 38 minutes ago from Eccleston, England

  @virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.

• 
  James Hughes (@jameshughes911) reported 40 minutes ago from Liverpool, England

  @virginmedia I would like to raise a formal complaint with the way I have been treated by your team today please. Your so called “Customer Service” is shocking and should be renamed “Customer Victimisation”. It is now my intention to cancel my contract after over 5 years loyalty

• 
  Alex (@embedded_iot) reported 41 minutes ago from Seaforth, England

  Hey @virginmedia I’m pretty sure these people have a bot watching your bot and are then messaging all of your customers asking for their information. I nearly fell for it due to the speed with which they messaged. This is about to become a very big problem for you @cybergibbons

• 
  DM 🦌 (@DaveMbootlebuck) reported 42 minutes ago from Seaforth, England

  @virginmedia No. Can’t get through. I’ve just submitted a complaint

• 
  Christopher Bray (@cbray72) reported 46 minutes ago from Liverpool, England

  @virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time

• 
  Lesley Murray (@les_murray71) reported 49 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks but not helpful receiving a text to say issue resolved, service has been off for 14 hours now, any background to reason why? Its a massive area to be out with no explanation

• 
  Lee (@Crosby71) reported 50 minutes ago from Seaforth, England

  @_Ludachris @virginmedia Not any more, got **** of them ages ago

• 
  Clare B (@clarebellla) reported 55 minutes ago from Liverpool, England

  @virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning

• 
  Angus Gillan (@angusgillan) reported 55 minutes ago from Seaforth, England

  @virginmedia Is there an issue with accessing emails? I can access my @blueyonder emails but my wife can't. When logging into the VM site a message appears "your mailbox is not available at the moment" Awaiting urgent emails. Thanks

• 
  murf (@JohnMurphy9172) reported 59 minutes ago from Liverpool, England

  @virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jane (@janethebuell) reported 3 minutes ago

  @PeteUK7 @virginmedia Same problem with @skytv. Told them mum had died & wanted account closed. They said "we cannot close the account, we need to talk to the account holder". I repeated she died. I gave up, sent the equipment back & ignored the flurry of demanding emails. Very distressing.

• 
  Mrs c (@w47carr) reported 8 minutes ago

  So been without WiFi and tv because of @virginmedia outage in barnsley since early morning supposed to be fixed by 5pm tonight and 4g is useless

• 
  spidella's kitkat🍫||offline (@kkitkat_exe) reported 8 minutes ago

  @PeteUK7 @virginmedia contact the ombudsman directly virgin media is useless they signed us up for their stay connected service w/o telling us and kept sending us bills when we didn't even have their equipment basically the ombudsman is the best way to get them to stop harassing you for money

• 
  TheBotfather (@LeeHodler) reported 8 minutes ago

  @PeteUK7 @virginmedia I had a similar issue with Scottish Power - it’s shocking how useless these corporate pirates are..

• 
  Greta D (@GretaTigress) reported 15 minutes ago

  @JamieGBarry @virginmedia High time Ofcom simply banned new-customer prices. Let’s have the same prices for everyone, and the out-of-contract prices should get equal prominence. Even the biggest @MartinSLewis worshipper is fatigued by constant switching

• 
  Miles (@milesc2003) reported 15 minutes ago

  @virginmedia due to last nights thunderstorm in WS14 the fiber broadband had been down since 3am. Spoke to a human at 8:30am who said they are waiting for an update. No internet for 9 hours for many people who WFH. Any updates would be appreciated

• 
  Ryan Herd (@RyanHerd14) reported 17 minutes ago

  @JamieGBarry @virginmedia It’s ridiculous, and a predatory business practice. Raise the out of contract price by 2-3x and, if one customer doesn’t noticed but 2 cancel, they’ve still increased revenue and reduced overheads and admin.

• 
  GR-Bear🏆x55 (@GR_BEAR1979) reported 18 minutes ago

  @virginmedia @JamieGBarry Absolute pish !!! I had an introductory offer of £94 for 18 months !! Then it jumped to £205 😵😵. Exact same package. Looked at recontract - offered less services, slower broadband etc for £170. Don’t believe the recontract nonsense, it’s still expensive and a lesser service

• 
  JC (@SaffaJC) reported 21 minutes ago

  @davekeena1 @virginmedia Mate I would reconsider virgin. Their customer service is the worst. They will admit they messed up but do nothing to rectify it. The staff are either inadequately trained or simply don’t care. Manager are the same unqualified under trained and useless

• 
  mick auckland (@korky69) reported 26 minutes ago

  @PeteUK7 @virginmedia reminded me of when my dad passed away with the then "orange" mobile network, called to cancel and pay the outstanding balance, they insisted on speaking with the account holder? explained he had died, they still demanded to speak to him! never the less the bill was left unpaid