Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
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The latest reports from users having issues in Wallasey come from postal codes CH45.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Ellesmere Port, Eastham, Wallasey, Liverpool, Skelmersdale, Prescot, Upton and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Ellesmere Port |
Internet | |
| Eastham |
Internet | |
| Wallasey |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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BIG EARS Mum to George & Daisy
(@ljonesljones14) reported
from
Liverpool, England
@virginmedia sick and tired of red button not working, message comes up on screen App temp unavailable try again in a few minutes happening all the time for days on end Virgin going down the pan always something not working & still paying for services we cannot access
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Michelle Mattos
(@ChellyMat) reported
from
Liverpool, England
@virginmedia Yeah we’ve been a customer for years, I know how to do that. The issue was that we got a new package (router, TiVo, landline) that got installed on Saturday afternoon, and by Saturday evening the package was cancelled for no reason
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@LeoNak8484 @bt_uk @virginmedia @virginmedia just as bad I’m afraid
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia The last time I was talking to a man I explained all that had happened and said it is 1.30am here and I want to get it sorted and he hung up. It seems to be working ok now so that's why I think its the weather but I must say you need to revise your customer support
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Leigh Wynne
(@leighwynne33) reported
from
Seaforth, England
My alien dog is about to die in warframe as cant feed it thanks to me not having a internet connection thanks to awful service at @virginmedia #warframe Only took me 190 hours get him now he's gonna be lost for ever! 😤😡😭
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Wirral Kloppite
(@paulgtrainer) reported
from
Birkenhead, England
@paulychan @virginmedia My internet went down for 30 mins. Came back on 5 mins into the game. I'm on BT (not for much longer if I can help it!)
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Abbi
(@AbbieMarieBrid) reported
from
Seaforth, England
@virginmedia really disappointed, had a problem with yourselves for months and managers are meant to phone back still not heard anything!! It’s becoming a joke! If my mum stays next to the phone any longer she’ll turn into stone! #badcustomerservice #helpme
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia I think it was the bad weather we had last night affecting the signal. The first time I rang up the lady I spoke to was ok then she asked me to get Google up on another device so I went to get it when I got back she had gone. I told her to hang on while I got the device 1/3
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia Send an engineer to fix the faulty equipment would be a start. Manager never called back btw. #shocking
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Michelle
(@michdavey71) reported
from
Maghull, England
@virginmedia do you have an alternative number , I wish to cancel my contract but haven’t got time to be constantly on hold .
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Madeleine Fletcher
(@Maddelan) reported
from
Seaforth, England
@virginmedia No never got to speak to anyone - the message that you were closed only came at the end of all the automated messages!!!!
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Abbi
(@AbbieMarieBrid) reported
from
Seaforth, England
Asked her to hold today then put the phone down @virginmedia you need to sort yourself out! I’m using my 3G to send this cause our WiFi is soooooo badddddd!!! #badcustomerservice
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Michelle
(@michdavey71) reported
from
Maghull, England
@virginmedia do you have an alternative number I wish to cancel my contract but haven’t got time to be constantly on hold.
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Jools 4
(@jjools4bob) reported
from
Liverpool, England
@virginmedia @Rylan No the thought of seeing him makes my blood boil and my ears ache.Yes I am a virgin customer not happy with this shit.
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
Shocking service from @virginmedia call centre tonight and still waiting for a manager to call me. #notholdingmybreath.
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@ChrisMa72444992 @virginmedia Wow! Really are breaking the boundaries in shocking customer service
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Leigh Wynne
(@leighwynne33) reported
from
Seaforth, England
Maybe little quiet for few days as ive got no internet due to outage at virgin media :/
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia @marcyeboah That’s the problem. You can’t help on social media as you are not empowered to do so. You merely advise to call the number that is causing all of the issues in the first place
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Michelle Mattos
(@ChellyMat) reported
from
Liverpool, England
@virginmedia Anyways, your engineers are great, especially Robbie who came out to help us last minute. Still don’t know why our contract was randomly cancelled but we’re expecting more info on Tuesday or something, so I’m not gonna fuss about it on Twitter 💙
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia @McBeth1977 You need to actually get to speak to somebody in order to raise a complaint.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TR7
(@Taimoor05435737) reported
@virginmedia This is not a case of auto compensation!! As you knew of issue but failed to notify customers and act upon it. Furthermore when I notified you, you agreed to look at some form of compensation but later turned on your own promise! !!
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Jozey Wade
(@dozeyjozey) reported
@virginmedia People on my estate have reported & sent a link for me to report (provided my Virgin) which I have done. It wasn't this link though - this is just a link to runs tests - which I have done multiple times and it was never helpful.
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Dakota Super Spectacular Megazord ******* NSFW
(@ArcanineDakota) reported
@virginmedia I don't actually know where my box is. I put it away when I first joined you guys as I didn't intend on using it. So is there no way to put the thing through on your end? If not I'll just have to cancel the contract I feel. Shouldn't have to do this to get what I'm paying for.
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Jackie
(@jackie4htfc) reported
@virginmedia Thanks for that and I will do so if I continue to have problems before the end of my contract.
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georgie
(@gdawes00) reported
@virginmedia So upgrading your package online is an option but not cancelling? Writing official complaints to the complaints team - no response! Your complete negligence to customers who want to leave your services is so bad. Especially in the Financially strained times were in
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TR7
(@Taimoor05435737) reported
@virginmedia Don’t send me this when clearly there is no mention of this issue on your link!!! Deal with the issue or admit to all Virgin customers you do not care about lack of service or inconvenience at all and profits matter over customer care and service!!
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Dakota Super Spectacular Megazord ******* NSFW
(@ArcanineDakota) reported
@virginmedia That is so arbitrary. If I cancel the TV part I'll have to pay more than I am for it now. Thanks for the help anyway.
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Ruth Bertram
(@exhosty) reported
@virginmedia No it doesn’t help. I have not received a final bill even though I have given my COA. It’s 19 days past. I gave 30 days notice at the beginning of January. The contract ended on 13 Feb. I just called and was told they will send my cheque 45 days after 13/02.
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never ask for help coz without permission off god
(@R79177213) reported
@virginmedia Plz forward my msz to me Branson he is the only one person in this world who take all money then go God home without money he not died never help anyone
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TR7
(@Taimoor05435737) reported
@virginmedia Don’t send me a link when your colleagues laugh on call that we won’t compensate for a remote despite it being your error and was a known fault! Explain here what I will get back for 3 weeks of disrupted service and your inability to let us know about the issue!!