Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Upton, Liverpool, Skelmersdale, Birkenhead and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Upton |
TV | |
| Liverpool |
Internet | |
| Upton |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Skelmersdale |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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Hannah McKay
(@MadRabbitLady75) reported
from
Birkenhead, England
@virginmedia They answered, established they couldn't sell me a new product then told me to phone back in the day my contract ends and immediately hung up.. If it was clearly stated online in your info "don't phone us to cancel until your contract ends" I'd have saved 35 minutes of my day..
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Hannah McKay
(@MadRabbitLady75) reported
from
Birkenhead, England
@virginmedia After over 4 hours on chat it's dealt with thank you...... nearly 5 hours in total to terminate my services.....
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WirralDad Rob
(@wirraldad) reported
from
Wallasey, England
@UK_FightNight @virginmedia They are saying tech issues and engineers are working on it when ring up
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Rebekah Jones
(@Rebekah87816847) reported
from
Birkenhead, England
@followmeplz39 @virginmedia All back up again now .. but seems the whole country went down at once
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Kev
(@kkgorny1972) reported
from
Liverpool, England
@NetflixUK is it just me or does @virginmedia keep canceling my netflix subscription, they have changed the payment system and its now **** but they are embarrassed to admit it, its pathetic. Please let me know
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !
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Sam Tempest
(@SATempest) reported
from
Heswall, England
@virginmedia is it possible to DM someone to cancel a contract? I’ve been on hold for 45 minutes, finally got through to someone who said it’s not within their remit, transferred me to another department and now the line is silent and I’ve been waiting almost an hour!???
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Clare B
(@clarebellla) reported
from
Liverpool, England
@virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning
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Sam Tempest
(@SATempest) reported
from
Heswall, England
@virginmedia Thanks for your reply. I appreciate that but I’ve already raised the issue and was told I would be called back today, it’s now almost 5pm and I’ve not heard anything. I appreciate you might be busy but your customer service is shocking, as always…
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Jeanette Lewis
(@jenlew1983) reported
from
Liverpool, England
Yet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!
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Rebekah Jones
(@Rebekah87816847) reported
from
Birkenhead, England
@virginmedia ... down AGAIN ... seriously get it sorted ..
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia must hate all their customers if they treat customers of 30 years this badly @skytv
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Craig Adamson
(@iamcraigadamson) reported
from
Liverpool, England
Virgin media making Sky look more and more tempting every night. Another outage, come on guys.
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Chlòe
(@tweetsfromchlo) reported
from
Liverpool, England
Hi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.
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Stuart Wilks-Heeg
(@StuartWilksHeeg) reported
from
Seaforth, England
I literally cannot distinguish between real @virginmedia customer service calls and the scammers. And this isn't because the scammers have suddenly got very good.
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Can this be done while the Wi-Fi is down? We recently lost FOUR days service but "hadn't complained properly!!" So couldn't claim!!
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Jonathan SC ن Esq.
(@jonathansc) reported
from
Birkenhead, England
Thank you for the update - how can you more that 12 hours after the incident occurred only just be sending an engineer to try and fix @virginmedia
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia worst customer service ever. Have been a customer for 30 years and called today to review my package. 35 minutes, 3 departments later and still no closer to being sorted.
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Angus Gillan
(@angusgillan) reported
from
Seaforth, England
@virginmedia Is there an issue with accessing emails? I can access my @blueyonder emails but my wife can't. When logging into the VM site a message appears "your mailbox is not available at the moment" Awaiting urgent emails. Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nicky Simms
(@nicolasimms) reported
I get off phone at 1105&at 1231 get a text-‘Hi this is Virgin Media.We’ve fixed the network issue affecting your services.Please restart your equipment and wait 30 mins.Still stuck?Reply with HELP.’Convenient this is sent an hr after being told it would take until 25/8 to fix…
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Andy Bundle
(@andy_bundle) reported
@virginmedia Locked e mail account and the inability of the “Customer Care” overseas call to resolve as they cannot contact the UK or IT team. Clever ploy to frustrate customers #frustrate
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Kyle Hartigan
(@therodders) reported
@virginmedia your website has been down for over a week. I am unable to sign into my account.
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Karen whitbread
(@KarenWhitbread) reported
@virginmedia can you please look at your virgin app it’s produced this month bill and saying I also owe last month’s bill paying once is bad enough I always pay the same week the bill is produced
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Kate
(@angrierkat) reported
@virginmedia I have been without an effective phone service since signing up with Virgin. Landline is far too expensive to make calls and the mobile service is worse than useless. Apparently I am to receive a new SIM card. Don't hold out much help for that but will give it a try.
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Ruby Alice
(@RubyAlice26) reported
@virginmedia Someone came round to fit my new box and took a picture of my bank card and used it…! Despite me contacting virgin on numerous occasions, no one has investigated it or got back to me. I no longer wish to be a customer. Disappointed.
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Liam Sharkey
(@SharkeyLKR) reported
@virginmedia @sheffieldmess I have the same issue with my Granny's Virgin webmail. Is there an issue with incoming mail? It is taking days to be delivered to her inbox.
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mandy priest
(@lakingsfan82) reported
@virginmedia Yes this has happened a few times , double checked it’s the hub 4 I never got this problem with the hub 3
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Julie Smyth
(@JulieSm80608465) reported
@virginmedia They just keep asking to check the equipment, I just don't need the hassle at moment, I just need to try them to see if it rectifies the problem, they said they were connecting to me at 8.00 this morning, nothing so far!!
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Sylvia Krynska
(@sylvia1256) reported
@virginmedia The service cbecker said there was no issues and to reset the router however we have done everything and there’s still issues