Virgin Media outages and service status in Wallasey, England

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Wallasey, England

The most recent Virgin Media outage reports came from the following cities: Ellesmere Port, Birkenhead, Liverpool, Wirral, Prescot, Skelmersdale, and Prenton.

City	Problem Type	Report Time
Ellesmere Port	Internet	19 hours ago
Birkenhead	Internet	19 hours ago
Liverpool	Internet	3 days ago
Liverpool	Internet	3 days ago
Birkenhead	TV	4 days ago
Wirral	TV	4 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

• 
  Jeanette Lewis (@jenlew1983) reported 56 seconds ago from Liverpool, England

  Yet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!

• 
  Rob (@Robertlfc_) reported 5 minutes ago from Liverpool, England

  @virginmedia thanks for the awful internet service, f*cking useless you are

• 
  Chris Wright (@ChrisWAzure) reported 8 minutes ago from Liverpool, England

  @virginmedia ..i don't know what manager in any way of life won't speak to a customer! I called back and spoke to another member of the team, who has logged it as a complaint, a manager is calling me today and he is looking what he can do for a 93 year old. Being forced to pay £105 a month...

• 
  Kev (@kkgorny1972) reported 8 minutes ago from Liverpool, England

  @NetflixUK is it just me or does @virginmedia keep canceling my netflix subscription, they have changed the payment system and its now **** but they are embarrassed to admit it, its pathetic. Please let me know

• 
  Emma (@EmmaZhaan64) reported 13 minutes ago from Roby, England

  @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

• 
  Lesley Murray (@les_murray71) reported 19 minutes ago from Wallasey, England

  @virginmedia Thats just an update to say they are dealing with the issue, people want to know what the issue was and why it is taking so long to repair, there is a continuous extension to repair time and your customers at least deserve detailed information

• 
  Martin Travis (@lurkinhead) reported 19 minutes ago from Birkenhead, England

  @virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?

• 
  James (@jgrailpics) reported 20 minutes ago from Liverpool, England

  Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap

• 
  Alan Dean (@alandean1878) reported 20 minutes ago from Roby, England

  @virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!

• 
  Gary Kilroy (@Gary_Kilroy) reported 24 minutes ago from Liverpool, England

  Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

• 
  Martin Travis (@lurkinhead) reported 25 minutes ago from Birkenhead, England

  @BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!

• 
  Maureen StewartJones (@supergran22) reported 28 minutes ago from Eccleston, England

  @virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.

• 
  Jonesy (@RWBJ1997) reported 30 minutes ago from Liverpool, England

  @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

• 
  Martin Travis (@lurkinhead) reported 32 minutes ago from Birkenhead, England

  @virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?

• 
  Lee (@Crosby71) reported 34 minutes ago from Seaforth, England

  @_Ludachris @virginmedia Not any more, got **** of them ages ago

• 
  Dave Tarleton 💙 (@davetarl) reported 35 minutes ago from Wallasey, England

  @virginmedia I want to cancel my contract as it is at the end. Twice now I have been kicked off the chat whilst waiting. This is unacceptable. I can't ring at present so the chat is ideal to run in the background. I just want to press a button that says end the contract!

• 
  CryptoDan2k (@CryptoDan2k) reported 36 minutes ago from Roby, England

  @virginmedia I'm guessing they don't work Saturday Sunday, so that will take us from Thursday to some point Monday for a resolution? Would it be quick if I phone up, send me a case ref number or something?

• 
  hazzalad (@lfc_shirts) reported 43 minutes ago from Seaforth, England

  @virginmedia any help?

• 
  Emma (@EmmaZhaan64) reported 54 minutes ago from Roby, England

  @virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.

• 
  CryptoDan2k (@CryptoDan2k) reported 57 minutes ago from Roby, England

  @virginmedia No, not really as you have reliability issues in my home which I believe is part the router and part the virgin line coming into my home.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TonyAVFC (@ANTHONYWRI30570) reported 5 minutes ago

  @Benleo @virginmedia I used them years ago never again Shocking customer service

• 
  Marilyn (@womaninblue1050) reported 6 minutes ago

  @virginmedia Thanks. Now I know it’s the faults team I will call that option. That’s all I wanted to know. You cannot help as it’s not for me and I will now help the person it is for. You’ve always managed to help me in the past but you cannot on this occasion.

• 
  Krisstoffer Jukes (@Krisstoffe50821) reported 8 minutes ago

  @Benleo @virginmedia I have Starlink and although it is a little dearer, I have confidence in its service. No cables to the receiver only from it to the house. Go for it Ben.

• 
  Sf (@muckfe111) reported 10 minutes ago

  @Benleo @virginmedia Try an issue with bet 365 if you think virgin are bad

• 
  George Homilton (@georgehomiltonx) reported 12 minutes ago

  @Benleo @virginmedia After multiple calls to their call centres in recent months I have come to the conclusion that their agents run a competition to see who can get a customer the angriest and an award is given at the end of the month.

• 
  Limey (@Limey31649474) reported 13 minutes ago

  @Benleo @virginmedia Same experience over weekend. Too much to write here but the worst I’ve been seen, incompetent beyond compare. Will be cancelling and expect them to wave the £108 they want to charge me to do so. Have a complaint raised, apparently I can’t respond to it for 8 weeks! Crap.

• 
  kerry (@_kerryking_) reported 14 minutes ago

  @virginmedia new box installed and engineer on Saturday and still no luck, 3 boxes later and not able to access account to use the virgin tv - poor engineer has been so helpful but no luck with tv channels/apps! So so frustrating!

• 
  Nicola Hughes (@xxxxnickyxxxxxx) reported 14 minutes ago

  @virginmedia please advise what is going on with the intermittent broadband in the Evesham area. It is making WFH really difficult and your service checker states you are looking it to it, it improves and then the same thing happens and I am again advised the same thing

• 
  Mike (@Mikefromtheuk) reported 16 minutes ago

  @Benleo @virginmedia They are truly terrible. If you simply want an internet connection and you don't have any problems, you might be okay, but as soon as anything goes wrong you hit their awful customer service. I had intermittent problems and it took months to get resolved, I then went to Sky asap.

• 
  phil50 (@ph5961) reported 21 minutes ago

  @Benleo @virginmedia they are ****, i ****** them off and went with bt