Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallasey, Metropolitan Borough of Wirral, England 02/27/2026 05:20

February 27: Problems at Virgin Media

Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Upton, Skelmersdale, Prescot, Wallasey, Ellesmere Port and Eastham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Phone
United KingdomUpton TV
United KingdomSkelmersdale Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • MisterDaz MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    @SkyHelpTeam So the hundreds, or thousands, of people on Twitter who can’t sign in ALL need to contact @virginmedia? It’s not, just possibly, a tech issue you two need to sort out?

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia Terrible today been down twice

  • 2003mirror Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia Sorry no unable to get in touch, phoned the other week for an hour and they insisted I would not have any further problems

  • liverpoolsusie1 Sue (@liverpoolsusie1) reported from Seaforth, England

    just cancelled my @virginmedia account after 30 plus years, If you're a new customer you can get the package I was on plus extra channels and other benefits for over £30 less a month, but existing customers can't, no loyalty to customers what so ever,

  • 2003mirror Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia Yes that’s correct, last time he sent signal and said it is okay, I no it is not the tv or usb wire as both have been replaced

  • GallowayBronwyn Bronwyn Galloway (@GallowayBronwyn) reported from Garston, England

    @virginmedia pay for BT box office live fight tonight and it comes up with W02 signal error instantly what's that about???

  • gms11uk Geoff (@gms11uk) reported from Liverpool, England

    @virginmedia Stay disconnected should be the tag 1 hour waiting to get through on the phone to get a 24 hour fix to go back the next day to the same no connection They direct you to the web but it does not answer your question My recommendation dont trust a virgin experience no

  • PHEFC83 PH (@PHEFC83) reported from Liverpool, England

    @TonyhEFC @virginmedia Can't be as bad as those speeds I'm getting!!

  • angusgillan Angus Gillan (@angusgillan) reported from Seaforth, England

    @SkyHelpTeam @DaveC_BD Same, can't login to Sky Sports using my Virgin Media details on the website but can via the mobile app. Is the problem at your end?

  • PHEFC83 PH (@PHEFC83) reported from Liverpool, England

    @TonyhEFC @mickwickjunior @virginmedia Phoned them, she messed around with settings and ****. Back to 100mb earlier. Still swerving them though. Been shite for about 2 weeks

  • originalkitten 🌸🐾originalkitten 🐾🌸 (@originalkitten) reported from Formby, England

    When the world is struggling cause of the pandemic but more people have invested in tv & streaming services @virginmedia & @netflix have written to me saying they are putting their prices up. Such empathy #ReadTheRoom #pandemic #Wtf

  • jm_donnelly James Donnelly (@jm_donnelly) reported from Birkenhead, England

    @virginmedia STOP BEING SHITE!!!! Am I not even allowed to browse the internet now or have the @premierleague got you gripped so tight you have to ruin it for us all? Don’t expect you to respond. You never do 🙃enjoy my last bill cos im getting off 👋🏻

  • Sarahsgracesmum Clare Marie Watson (@Sarahsgracesmum) reported from Birkenhead, England

    @virginmedia been a customer for 10 years. Bills going up again and customer service less than helpful. Amazing deals for new customers though😡

  • Anobrdedphoto AnotherBeardedphotographer (@Anobrdedphoto) reported from Birkenhead, England

    Anyone else with @virginmedia on the wirral having Internet problems? Not had anything for 2 days. Called to check fault an automated voice says there's an issue and cuts off.

  • angusgillan Angus Gillan (@angusgillan) reported from Seaforth, England

    @SkyHelpTeam @SummersCJ But it works with your Virgin Media login via the mobile app so not a sign in issue? Loads of people have the same issue. @SkyHelpTeam maybe it's a fault your end?

  • ConnorTWilson Connor Wilson (@ConnorTWilson) reported from Birkenhead, England

    Virgin media WiFi is down for me, anyone else having issues in the North West?

  • 2003mirror Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia I think the problem is that the time it is taking to get through or even an on line query, I thought speaking to you may help I do appreciate in the difficult times it can be a problem for us all

  • 2003mirror Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia Having on going problems with my TiVo box who can I contact to get it sorted, just had notification increase which is not a problem but expect 100 % working kits not the first time I have tried to get this sorted

  • angusgillan Angus Gillan (@angusgillan) reported from Seaforth, England

    @SkyHelpTeam Are you going to look into the issue accessing Sky Sports with a Virgin Media login via the web page? You can access via the mobile app. so maybe have a look your end instead of passing the buck

  • 2003mirror Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia Yes several times that’s what frustrates me, normally never have a problem with you guys personally I think I need a replacement TiVo box but I am no expert

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cabinetometer ablemarker02 (@cabinetometer) reported

    @virginmedia Thankyou for this, but your poor service and low compensation is simply not value for money. I am changing to BT.

  • lilly_brook Lilzz_xo (@lilly_brook) reported

    @virginmedia a whole week with no broadband. The app and every member of staff I speak to is none the wiser. No Responses on emails, a technician was meant to call me yesterday and didn’t. Absolutely appalling. Everyday update is back on at 2pm but it never is. Absolute joke.

  • AnthonyKicks Anthony (@AnthonyKicks) reported

    @virginmedia On what planet is a 17 hour turnaround time, on a weekend as well, acceptable to fix an issue. Your service is awful as it is and it seems now BR1-BR6 have completely lost service. Appalling and I truly cannot wait to cancel tomorrow.

  • ptmv69 paul mcvey (@ptmv69) reported

    @virginmedia It seems to be a lot of people in the southdene area of Kirkby have been having the same issues as myself Considering this are all your customers going to get compensated for their loss of internet access?

  • AMB64330562 AMB (@AMB64330562) reported

    @virginmedia Great !!! Can’t get through on phone or chat, no email and register a complaint tells me to contact the main account holder - I am the main account holder. Great customer support @virginmedia not

  • xeonwales ᄃん尺ノ丂 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@xeonwales) reported

    @virginmedia Tried the WhatsApp option to get through to cancel…. Im still in a queue from 8.25am this morning!! Virgin knew they would get hammered with cancellation requests……

  • UncleMerk Merk (@UncleMerk) reported

    @cakievlr @virginmedia holy **** im sorry ur internet is so bad wtf

  • ladfc101 sl (@ladfc101) reported

    @virginmedia No, haven't received any info from virgin. Just got back to my hotel in Cardiff central and my mobile signal has gone again so cannot make any calls or have any mobile data. So using Hilton hotel WiFi to send this tweet.

  • stevetw1 steve (@stevetw1) reported

    @virginmedia Hi, all sorted. Had to remove my login to my vm account & login again.

  • CarterMike14 Michael Carter (@CarterMike14) reported

    @virginmedia Yet again our area of BR5 1 is down.... leaving you on Monday as within my period of you insane price increase for absolute rubbish.