Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 4: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wallasey, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Liverpool, Skelmersdale, Prenton, and Upton.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 38 minutes ago |
|
Liverpool
|
Wi-fi | 3 days ago |
|
Liverpool
|
Internet | 6 days ago |
|
Liverpool
|
Internet | 7 days ago |
|
Liverpool
|
Internet | 8 days ago |
|
Skelmersdale
|
Total Blackout | 9 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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Acko (@Acko_79) reported from Liverpool, England@spriggy40 @virginmedia Mine was ok last night but just searched west’s and a lot of peoples was down at 12 last night too
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Phillip™ (@HenninghanFiD) reported from Liverpool, England@virginmedia sort this outage out pls, we pay too much as it is so to have internet problems all the time is a joke. L20 area, no internet on cable or wifi. Ye gona lose customers for real.
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IDIC (@CharlieIDIC) reported from Kirkby, England@virginmedia your sales team are telling people that upgrading to 200 speed will fix WiFi issues. I was looking for a new deal but don’t want to sign up until it’s guaranteed I can get WiFi in more than 2 rooms. I live in a small 3 bed and I’m on my 2nd router which is worse
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*scousenat😘 (@scousenat) reported from Liverpool, England@virginmedia Via text messages and phone calls and get no where ...I was told an engineer was visiting it never happened lodged a complaint and heard nothing back I went out of this contract now
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David Harrison (@ansumDave) reported from Liverpool, England@virginmedia @Buttonscro You sent me a deadlock letter without even the first complaint being addressed For years your operatives have been saying they have noted my account with requests. Last op o spoke to they said no we don't do that don't have the time standard notes etc. So merely lied
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Acko (@Acko_79) reported from Liverpool, EnglandIn the middle of a ****** business battle an you cut my WiFi off. How **** is your service @virginmedia
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Phillip™ (@HenninghanFiD) reported from Seaforth, England@virginmedia Alot are complaining bout outage. We all pay so much but lose internet on a regular basis. I had no tv, no phone, no net today, had to use my own net. In all as a virgin customer what are we paying for? To complain!
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piccl (@pickle_2020) reported from Liverpool, England@Acko_79 @virginmedia Upgrades apparently. Mines down too
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Rob (@ListerTheStupid) reported from Liverpool, England@virginmedia are you down in Liverpool??? *full disclosure* I’ve not had any problems at all for well over 2-3 years with your service, I got a phone call about a week ago now.... going through all that “what we can do for you as you’ve been a customer for a long time” stuff 1/2.
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Mohamed Farah (@MoLegend) reported from Liverpool, EnglandI’m sick and tired of this now. Sort it out @virginmedia. No tv or internet working. I can’t be dealing with this today of all days. For the last two days the signal have been awful n today no internet at all. #Liverpool #virginmedia #****
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Al* (@AlexioBailinho) reported from Liverpool, England.@virginmedia having technical trouble with connecting my devices to WiFi. Internet went off due to power outage in L18 area last night. Require assistance please
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Concobhar Dochartaigh (@Conor87) reported from Liverpool, England@virginmedia I want to cancel my contract but can’t get through to anyone on the phone.
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West Kirby Letting Ltd (@WKLetting) reported from Hoylake, England@virginmedia I am trying to cancel my virgin broadband account but you have not responded by phone email or post. Very poor service 🙁
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Paul McDonough (@Guitaraholic) reported from Liverpool, EnglandHay @virginmedia so as an ex-employee this is a bit embarrassing I couldn’t help with; but it looks like someone has fraudulently ordered a mobile and iPad in my dads name that were delivered today and he’s spent over 90 minutes on the phone getting the run around….
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Paul McDonough (@Guitaraholic) reported from Liverpool, England@virginmedia He’s been told it’s been ordered online with his details and he’s been told it will take 5-7 days to investigate when I know it’s 14 days to cancel. He now had two devices sat in his house he didn’t order that need investigating and returning to you ASAP…Can someone help plz?
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Rachel Hennessey (@rehennessey) reported from Seaforth, EnglandHi @virginmedia I need to phone you but whenever I call I am offered a link & no option to speak to someone. Really need help - only trying to buy a phone from you! I dont have a password for my online account either (as new account) so failed online security - help 😭
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Rob (@ListerTheStupid) reported from Liverpool, England@virginmedia 2/2 I turned down all the offers as I didn’t need/want anything.....NOW!!!! NOW!!! Nothing but problems with broadband!!! It’s like the guy who fails to sell me the product has just hit a f**k you switch.. WHY???
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia 1 tv went off showing error code. Other tv working. On website tried to sort with code. Didn't work, phoned 150 no luck as told service closed. On website it states Saturday 8-8pm. Not impressed as was on red button watching tennis. I need my big screen.
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Luke Cav (@LukeCav) reported from Liverpool, England@virginmedia how longs the internet going to be down in the L8 area of liverpool?
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Rachel Hennessey (@rehennessey) reported from Seaforth, England@virginmedia Thank you - I think I remember it now. Still can't login online but will try your messaging service again!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rachael Fuller (@rachael_peachey) reported@virginmedia we have an issue with ITV where the picture keeps freezing every few seconds, also know of others in the area too. Is this a problem you are aware of?
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arsenalmatt (@arsenalmatt1) reported@virginmedia hi , Can someone please talk to me about a new deal. I've had offers from £55 to £189 for the same package. Been a customer for almost 20years. Love the service but really struggling to talk to someone who can help.
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Teefos (@Teef_on_duty) reported@virginmedia hey Virgin, broken cabinet in my area how can I get this repaired
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Andy Nicholls ✝️ (@andy_nicks60) reported@virginmedia absolutely crap service been without internet since weds and won’t come till monday afternoon totall unacceptable and will be switching providers ASAP
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Debora (@debora1302) reported@VirginMediaIE internet is out here in dun Laoghaire. I am on the middle of my work. Try to call, 20 min waiting queue, went to the website, and they say that there are no issues. Horrible service #virginmedia #internet
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Christina Davis (@Christi23639540) reportedIt's gas, just heard #simonharris being interviewed on the #virginmedia about that house that has been demolished for lack of planning permission, he said, something like , the law was broken, we must abide by the courts, "this is not a lawless country" ha ha
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Taste Swansea & West Wales Food Magazine (@Taste_Swansea) reported@virginmedia @Chronically_Rob I'm involved in training customer service amongst other topics and hands down Virgin Media has the very worst customer service I have ever experienced in my entire life! I wouldn't touch them with a barge pole! Absolutely dire!
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sponge0812 (@sponge0812) reported@virginmedia Well it worked for about 2 hours this morning and died again so I had to drive an hour to the office as I can’t work at home, no engineer until 5pm Saturday so 48 hours of no connection, 5 yrs at sky never 1 day without broadband
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Andy Grey (@andygrey14) reported@CliveR39 @virginmedia Lots have offered to sort my problem out if I send them all my account details. Not sure who's who now so will just cancel it in May when my renewal is due
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Mike Btt (@MikeBtt) reported@virginmedia I keep getting a text saying there is an outage in my area. I’m not a Virgin Media customer.