Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallasey, Metropolitan Borough of Wirral, England 03/21/2026 11:45

March 21: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (22%)

    Wi-fi (22%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Prenton, Liverpool, Prescot, Upton, Skelmersdale and Wallasey.

Loading map, please wait...
City Problem Type Report Time
United KingdomPrenton Total Blackout
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomPrescot TV
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • giaxclarke gia clarke ⚡️⚡️ (@giaxclarke) reported from Liverpool, England

    @virginmedia just been hung up on in the middle of when I finally got through can you please help me :(

  • AgentLittleP Paul #WhatDayIsItEdition (@AgentLittleP) reported from Liverpool, England

    Geeky thing I've just noticed with our new FTTP connection from Sky (supplied & fitted by Openreach) we now have a IPv6 IP address! Never had one before as VirginMedia do not natively have one nor offer one!

  • PaulGee1993 Paul Gee (@PaulGee1993) reported from Liverpool, England

    @virginmedia The internet speeds we are getting are terrible. Paying for 200mbps and currently getting an average of 24 over the last month and have no way of contacting anyone by phone as it goes dead after holding for an hour

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia so slow today ookla says nope can’t even run a test!

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia It’s permanently doing that and I can’t get through to technical last time it took hours to fix but it’s not fixed because it’s still not right

  • cbj622w livesformusic (@cbj622w) reported from Liverpool, England

    @Ls2787 @virginmedia It's the only thing they good for I think is the internet never had a problem in all the years with them

  • _StephRooney SR🦄 (@_StephRooney) reported from Liverpool, England

    @virginmedia I know that it says there are issues in the area

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @virginmedia is there an issue with Internet in the L30 area? Been on and off for last two days wfh is painful!

  • sandrachataway Sandra Scott (@sandrachataway) reported from Liverpool, England

    @virginmedia ok I have rebooted my broadband, checked my connectivity via an app, a bot & a recorded voice. I teach online & have had to cancel 3 clients & managed more advanced learners online. My devices are won’t reconnect. I have clients booked for the morning too. #help

  • PaulGee1993 Paul Gee (@PaulGee1993) reported from Liverpool, England

    @virginmedia any chance you can follow me back so I can speak to someone about the terrible quality of service I’m currently receiving?

  • Audigier_Jones Ms. Audigier-Jones (@Audigier_Jones) reported from Liverpool, England

    @virginmedia I call customer services and they’re giving me a different story!?!? Terrible communication between teams!

  • giaxclarke gia clarke ⚡️⚡️ (@giaxclarke) reported from Liverpool, England

    Internet is FINALLY up and running, thank you to Lee who I spoke to earlier who was the only helpful person I’ve dealt with during all of this who actually managed to resolve my issue! @virginmedia

  • smiggerpaul Paul Smith ✋ (@smiggerpaul) reported from Seaforth, England

    @virginmedia hello there, I was cut off after 33 minutes! I want to reduce my monthly bill. I would the tv package to go down to the basic, can you help?

  • liverlas sarah ellingham (@liverlas) reported from Liverpool, England

    @virginmedia is there an outage in the Liverpool area ? No internet or tv #notgoodenough

  • Audigier_Jones Ms. Audigier-Jones (@Audigier_Jones) reported from Liverpool, England

    @virginmedia you need to communicate better!! I’ve been sat without ALL my services for two days, got a text yesterday engineer asking to pickup equipment, a call asking me to complete my order yet I’m already an existing customer! WTF!?!

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia yet again pushed over to tech as my recurring problem has recurred. Yet again no response #fedup #keyworkers

  • _StephRooney SR🦄 (@_StephRooney) reported from Liverpool, England

    @virginmedia Its not working again so you better fix it

  • giaxclarke gia clarke ⚡️⚡️ (@giaxclarke) reported from Liverpool, England

    Does anyone have virgin media who can help me please before lose the plot

  • giaxclarke gia clarke ⚡️⚡️ (@giaxclarke) reported from Liverpool, England

    @virginmedia hello please can you help me or give me a number to call to speak to someone?

  • cbj622w livesformusic (@cbj622w) reported from Liverpool, England

    @Ls2787 @virginmedia Touch wood mine hasn't gone down yet 7.months working from home

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • shinnymcc Sinéad (@shinnymcc) reported

    Virgin Media player doesn't work on a laptop but does through the app, so im here tweeting from laptop feeling like its 2011 again

  • Doms_Visuals Dom (@Doms_Visuals) reported

    @virginmedia broadband has been cutting out all day. Anyone with the same issue?

  • Ray_LFC Ray Lappin (@Ray_LFC) reported

    @virginmedia Hi, I have been experiencing some difficulties with the signal on my hub, i signed into my virgin media account and it says i'm eligible for a free upgrade to a hub 3 but when i try and order it, it will not process the order stating a broadband issue, can you help.

  • shaz2489 Shahil Patel (@shaz2489) reported

    @virginmedia Hi, Yes engineer has been out and has advised its to do with the ports and requested this to be opened by the telephony team, and then wait 24hrs. 2 weeks later still not working, called customer service numerous time and getting all different reason...nothing is getting done!

  • TweetKCorp Blair Kingsley (@TweetKCorp) reported

    @virginmedia Still not working. Service status is fine. Just ITV Hub app won't play programs.

  • madnutter0102 Colin Mathie (@madnutter0102) reported

    Anyone with virgin media, did your broadband go down for about 5 mins about 10 mins ago?

  • kopfnuss Frederik Brudy (@kopfnuss) reported

    @Mabs79 @virginmedia Hi @virginmedia. Same postcode here and same issue. No connection and hub flashing green.

  • JasonScargill Jason scargill (@JasonScargill) reported

    @virginmedia No idea .. it's just about everyday .. we're having to constantly disconnect and reconnect devices to the Wi-Fi .. then you get a Phone call from virgin wanting you to take out other products or upgrade..when you tell them the internet problems their not interested

  • gingerbaldy richard jenkins (@gingerbaldy) reported

    @virginmedia Just tried phoning, why do you make it so difficult to actually speak to someone? The only option is to say I have a fault, then you want to send a signal to reset??? No!! I speak to someone without going through 50 different menus options 😠

  • DonMauroR Mauro R (@DonMauroR) reported

    @virginmedia I do understand the terms and conditions of the contract but when you moved to a place where you have the service it shouldn’t be a problem to moved your contract to the new house. High Street Quarter is a barratt development that have virgin media installation already