Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Wallasey come from postal codes CH44.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 16: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Ellesmere Port, Liverpool, Prescot, Upton, Birkenhead, Prenton, Roby, Greasby, Aintree Village, Wallasey and Ormskirk.
| City | Problem Type | Report Time |
|---|---|---|
 Ellesmere Port |
TV | |
| Liverpool |
Total Blackout | |
| Prescot |
TV | |
| Liverpool |
TV | |
| Liverpool |
Internet | |
| Prescot |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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andrew moss
(@andrewmoss76) reported
from
Liverpool, England
@virginmedia btsport 2 no signal missing the match here get it sorted
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Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
4th time complaining to @virginmedia and still NO reply and not dealt with at all. 3 complaint forms submitted and 1 letter. Now with the @financialombuds but going to take a while because of large volumes of complaints 😕🙄 just want my credit file updating! 😡
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Jonesy
(@Jonesj1988) reported
from
Liverpool, England
@virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡
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Corey Davies
(@CoreyLDavies) reported
from
Ellesmere Port, England
The customer service from @virginmedia is absolutely shocking!
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Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
@virginmedia I am no longer a customer and I have paid the account in full. It was paid in August 2018 and my credit file is showing that I’m behind on my payments and have been since April 2018 as it hasn’t been updated for 18 months! 4 times I’ve been told my complaint would be dealt with.
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Dave Tarleton
(@davetarl) reported
from
Liverpool, England
@virginmedia Hi RCG, I say hours, was just short of an hour! All sorted now. My gripe is there should be a cancel/leave option on the website saves ringing up and waiting when you are leaving no matter what.
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michael old
(@djmikey32) reported
from
Garston, England
@virginmedia No call, no message, no email 🤬🤬🤬🤬🤬🤬 this is a service that don't care about there customers obviously......
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets
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Jennifer Donnelly
(@jen1562) reported
from
Birkenhead, England
@virginmedia Thank you, I’ve tried that. It then directed me to status check page. No issues noted in the area as yet. This was the same as yesterday
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Steve Wall
(@awesome_walls) reported
from
Seaforth, England
@virginmedia you may have faster network speeds but if you don’t improve your router network range I’m going back to @BTCare at the end of my contract!
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paul hallett
(@paulhallett6) reported
from
Birkenhead, England
@virginmedia My wifi keeps going down av phoned few times...thay just don't seem to care put the phone down on a number of occasions....
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages
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val alker
(@ValAlker) reported
from
Liverpool, England
@virginmedia I just want a landline and broadband package without the TV - and maybe just Broadband - I want to see your prices and options - and decide - but it seems as an existing customer you don’t want to talk to me about options -
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pet hen
(@HenseyP) reported
from
Seaforth, England
@virginmedia Yes virgin media website is down ,and quick pay site on virgin media is a scrambled thing ,tried 4 times now ,still scrambled ,but now keeps saying I need to sign in ,but won't accept the sign in ,keeps wanting me to enter security question then just signs out automatically .
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James Welsh
(@JamesWelsh2) reported
from
Halewood, England
@virginmedia can you follow me so I can discuss a problem all my services have gone off and being told can’t be reconnected until Saturday
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Craig Richardson
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡
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Paul Hanley Photos
(@phanleyphotos) reported
from
Prescot, England
Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬
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Gerard Bird
(@gedbird) reported
from
Formby, England
@virginmedia very dissatisfied with your customer service for a phone fault that has occurred twice in a week, nobody actively responds to app messaging service and call from my mobile is not producing any better results. For a major communications company it is appalling!!
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David Kelly
(@Sauber_Dave) reported
from
Maghull, England
@virginmedia That was just a number to check if there were any known issues in my area. Not very helpful.
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michael old
(@djmikey32) reported
from
Garston, England
@XboxLiveLogon @virginmedia No i dont i want great service and a engineer who turns up when they are scheduled to attend.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Verified Jedi
(@LoZeno) reported
@Sparkle_71 @dhrutishah @virginmedia If their internet doesn't work, they can't use the Virgin media phone; and today's outage has affected also the emergency lines given to vulnerable customers. So the only way to call Virgin Media is to use non-Virgin Media phones.
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Ben Rawson-Jones
(@rawsonjones) reported
@virginmedia You should have been aware many hours ago when your customers were. Are you hiking prices next month to pay for new yachts for fat cat CEOs rather than a better service to the public? Prices high enough already.
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Just a number
(@BTCrypto1) reported
@virginmedia I really understand that sometimes issues can happen but what about when we have to negotiate our bills all the time, or every time our contract expires... if the culture is not changed I'm done with you, paying over £100 a month is not worth the stress
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Lauren
(@leg999) reported
@virginmedia Were you waiting for the press to start reporting on the outage before communicating to your customers? Or waiting for it to be fixed? The outage didn’t disappoint me, the total silence from the company did.
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⚽️⚪️⚫️Lynsey ⚫️⚪️⚽️
(@Lynsey_nufc) reported
@virginmedia We’ve had poor service since November 2022 ! Engineer out last week confirms we have had multiple drop outs even one day with no service at all . System says you will get auto compensation no need to log . But yet no compensation just an increase in monthly bill #timetomove
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Callum Dean
(@CypherCookie) reported
@vmbusiness yo maybe make a statement about the outage for your business customers?
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Steven
(@Steven99990817) reported
@dhrutishah @virginmedia If its a backup unit (BBU) your parents have had installed, they are only able to call emergency services from it if their broadband has gone down. They are fitted with a sim card incase of a situation such as this one.
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Darren Hughes
(@scoobyfizz) reported
@SenseMakesNone @virginmedia a telecoms company like VM would have maintenance work and network work going on overnight rather than daytime. There also would or should have been a priorty 1 escalation of this issue happening regardless of time of day. The would have known about it around 2am at least
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Zai
(@Zait0bu) reported
@virginmedia Pretty embarrasing lack of communication and service literally the day before you bump up everyone's prices. You have a monopoly in my area or I would be gone in a heartbeat.
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Sarah Fenn
(@SarahFenn13) reported
@virginmedia I'm having to hotspot my personal phone to work. I doubt you will compensate me for my personal data loss. Having your service pages down is unforgivable too