Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallasey, Metropolitan Borough of Wirral, England 12/10/2025 07:30

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Skelmersdale and Prenton.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomSkelmersdale Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • antjones47 Anthony Jones (@antjones47) reported from Birkenhead, England

    @virginmedia My internet keeps going off on a daily basis for roughly 10/15 mins at a time 2:3 times a day. I have a complaint going thru....There will be another one if you don’t sort out this problem & the other problems within the next 24hrs

  • Chris_Hall1312 Chris Hall (@Chris_Hall1312) reported from Seaforth, England

    @virginmedia ...went off. Since, we were told to get everything reconnected and it would all be back on within 72hrs - we’re now in over 72hrs and nothing has changed. Also, to add, the Hub 4 has been shockingly bad, 1GB but it’s slower than my previous 350mb box. Any suggestions?

  • jurrjurrtbull GRT 🪐 (@jurrjurrtbull) reported from Liverpool, England

    @virginmedia The transfer is still processing I believe but the wifi is still down

  • NatashaVic Capitã Nat (@NatashaVic) reported from Hoylake, England

    @virginmedia Yes, after a long time I was finally able to pay. Was there any general issue on the website?

  • zaracharles Zara (@zaracharles) reported from Liverpool, England

    Really not easy trying to work from home with @virginmedia Internet Like EVERY day intermittent connection problems 😡

  • jmcloughlin Jamie McLoughlin (@jmcloughlin) reported from Liverpool, England

    Any Virgin Media customers in Liverpool having wi-if issues? We can’t connect to it at all.

  • ianfarr Ian Farr (@ianfarr) reported from Ellesmere Port, England

    @virginmedia how difficult it was trying to cancel a contract that's got less than 2 weeks left to run. Cant be charging people to cancel a contract with that amount of time. Plus you took more money off me last bill. Ridiculous customer service

  • SynysterZero1 Synyster Zero - Mafia (Definitive Edition) (@SynysterZero1) reported from Liverpool, England

    @virginmedia No, I'm great. No problems with Virgin Media. 👍🏻

  • zaracharles Zara (@zaracharles) reported from Liverpool, England

    @virginmedia Done service check to maximum of 6 per day. Advises no Internet, then intermittent Internet. Tried all procedures as advised to no avail 😡 this is not a good look on my behalf during work related conference calls 😬

  • imsophieeee soph (@imsophieeee) reported from Birkenhead, England

    @virginmedia is virgin down in my area? I can’t access the service status page for Merseyside :(

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia what’s the point of that message us part in the app you never answer it asks me every day if I still need help and says I’m going to be transferred then I never get anywhere

  • MisterDaz MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    Hard to accept an email from @virginmedia stated our new 360 box is £27 cheaper for new customers, but we’re an existing customer so we have to pay more. They may as well have signed off the email with ‘f*ck you’.

  • irichard94 Ian Richards (@irichard94) reported from Birkenhead, England

    @virginmedia I rang yesterday and you offered a new monthly rate for our package going forward. You then emailed confirming a higher price. I have tried 3 times to use your messaging service but, after giving details of my query, the chat then goes dead! Very poor service!

  • jurrjurrtbull GRT 🪐 (@jurrjurrtbull) reported from Liverpool, England

    @virginmedia It says it’s fine in my area, maybe it’s the account transferring over. I can’t even sign in yet to see either :(

  • StetheH Ste the H ⚽️🥊 (@StetheH) reported from Liverpool, England

    Set the @virginmedia hub 4 up and is performing worse than the previous. Watching the boxing via sky go and keeps stalling and buffering. Also before when checked the speed it was 20mb when pay for 100mb. Waste of money as never get what pay for.

  • antjones47 Anthony Jones (@antjones47) reported from Birkenhead, England

    @virginmedia There is no problems in the area... equipment is all plugged in/installed properly. My wife is working from home & keeps getting interrupted & misses calls etc.... Needs sorting now

  • antjones47 Anthony Jones (@antjones47) reported from Birkenhead, England

    @virginmedia I’m fed up of calling your team! I’ve been on the phone to them constantly since the 25th of September to get this all sorted! As I’ve said I’ve made one complaint already & yet you do nothing! Pathetic

  • Chris_Hall1312 Chris Hall (@Chris_Hall1312) reported from Seaforth, England

    @virginmedia I rang on Sunday to cancel my TV, phone and upgrade my broadband (to a hub4). The advisor told me I had 30x days before my tv and phone cut off but my internet would be fine and would just upgrade when I plugged the new box in! When I activated it everything....cont...

  • antjones47 Anthony Jones (@antjones47) reported from Birkenhead, England

    @virginmedia how do I connect to a UK based customer service line?

  • EliReeceBrooks ilƎ (@EliReeceBrooks) reported from Liverpool, England

    @virginmedia L8 area issues? Internet speed should be at about 300MPBS and is currently at 7mpbs?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Matt14016816 Matt (@Matt14016816) reported

    @virginmedia Normally I'd agree. But I hsve used the virgin connectivity app and I have great signal all through the house. So I wouldn't expect 2g not to work and for 5g to drop from 213 to 70 and belwo at 2ft away?

  • 7roo123 Haroon (@7roo123) reported

    @virginmedia 45 minutes waiting on the line only to be cut off ? And now can’t dial the number at all? Help

  • GDunk1979 Graham D (@GDunk1979) reported

    @virginmedia I would but there is no one available to answer my call, not very good service if you ask me.

  • scanova Scanova (@scanova) reported

    @virginmedia @scanova: @virginmedia please direct me to the Virgin Media web page where I can cancel provision of all services. Thanks in anticipation of a clear answer. David S

  • adiDev0 adi (@adiDev0) reported

    @virginmedia Engineer was here, run some tests, checked the cables and the box on the street, couldn't find the problem. Replaced the router and left. One hour later it happen again, router rebooted twice so far.

  • Paulwolvesdyer Paul dyer (@Paulwolvesdyer) reported

    @virginmedia Hi I've been let down badly by @SkyHelpTeam today, how quickly can you guys do a new installation?

  • richard__payne Richard Payne (@richard__payne) reported

    @virginmedia Finally got through and apparently there is an issue (but not according to your status checker) and it won’t get fixed til 9am tomorrow. Great service 👍🏻

  • williamhibberd William Hibberd (@williamhibberd) reported

    @virginmedia My connection is still awful and the customer service I receive on the telephone is just as bad.

  • 7roo123 Haroon (@7roo123) reported

    @virginmedia I don’t need an apology. I need help so can someone help here ? Maybe via DM?

  • GhostlyFelis Sammy 🐳 (@GhostlyFelis) reported

    @virginmedia You need to make an online option to cancel. Your phone line keeps saying it is not avaliable as you're too busy. It is not fair that you're going to bill me on the 12th for a service I am not using and you won't let me cancel.