Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallasey, Metropolitan Borough of Wirral, England 02/24/2026 03:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Upton, Skelmersdale, Prescot, Wallasey, Ellesmere Port and Eastham.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Phone
United KingdomUpton TV
United KingdomSkelmersdale Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • zaracharles Zara (@zaracharles) reported from Liverpool, England

    @virginmedia Done service check to maximum of 6 per day. Advises no Internet, then intermittent Internet. Tried all procedures as advised to no avail 😡 this is not a good look on my behalf during work related conference calls 😬

  • jmcloughlin Jamie McLoughlin (@jmcloughlin) reported from Liverpool, England

    Any Virgin Media customers in Liverpool having wi-if issues? We can’t connect to it at all.

  • ianfarr Ian Farr (@ianfarr) reported from Ellesmere Port, England

    @virginmedia how difficult it was trying to cancel a contract that's got less than 2 weeks left to run. Cant be charging people to cancel a contract with that amount of time. Plus you took more money off me last bill. Ridiculous customer service

  • antjones47 Anthony Jones (@antjones47) reported from Birkenhead, England

    @virginmedia I’m fed up of calling your team! I’ve been on the phone to them constantly since the 25th of September to get this all sorted! As I’ve said I’ve made one complaint already & yet you do nothing! Pathetic

  • irichard94 Ian Richards (@irichard94) reported from Birkenhead, England

    @virginmedia I rang yesterday and you offered a new monthly rate for our package going forward. You then emailed confirming a higher price. I have tried 3 times to use your messaging service but, after giving details of my query, the chat then goes dead! Very poor service!

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia what’s the point of that message us part in the app you never answer it asks me every day if I still need help and says I’m going to be transferred then I never get anywhere

  • jurrjurrtbull GRT 🪐 (@jurrjurrtbull) reported from Liverpool, England

    @virginmedia It says it’s fine in my area, maybe it’s the account transferring over. I can’t even sign in yet to see either :(

  • antjones47 Anthony Jones (@antjones47) reported from Birkenhead, England

    @virginmedia There is no problems in the area... equipment is all plugged in/installed properly. My wife is working from home & keeps getting interrupted & misses calls etc.... Needs sorting now

  • Chris_Hall1312 Chris Hall (@Chris_Hall1312) reported from Seaforth, England

    @virginmedia ...went off. Since, we were told to get everything reconnected and it would all be back on within 72hrs - we’re now in over 72hrs and nothing has changed. Also, to add, the Hub 4 has been shockingly bad, 1GB but it’s slower than my previous 350mb box. Any suggestions?

  • SynysterZero1 Synyster Zero - Mafia (Definitive Edition) (@SynysterZero1) reported from Liverpool, England

    @virginmedia No, I'm great. No problems with Virgin Media. 👍🏻

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia no wifi this morning in L23 area! Signal up and down! Three people working from home depending on it

  • jurrjurrtbull GRT 🪐 (@jurrjurrtbull) reported from Liverpool, England

    @virginmedia The transfer is still processing I believe but the wifi is still down

  • antjones47 Anthony Jones (@antjones47) reported from Birkenhead, England

    @virginmedia My internet keeps going off on a daily basis for roughly 10/15 mins at a time 2:3 times a day. I have a complaint going thru....There will be another one if you don’t sort out this problem & the other problems within the next 24hrs

  • MisterDaz MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    Hard to accept an email from @virginmedia stated our new 360 box is £27 cheaper for new customers, but we’re an existing customer so we have to pay more. They may as well have signed off the email with ‘f*ck you’.

  • StetheH Ste the H ⚽️🥊 (@StetheH) reported from Liverpool, England

    Set the @virginmedia hub 4 up and is performing worse than the previous. Watching the boxing via sky go and keeps stalling and buffering. Also before when checked the speed it was 20mb when pay for 100mb. Waste of money as never get what pay for.

  • Chris_Hall1312 Chris Hall (@Chris_Hall1312) reported from Seaforth, England

    @virginmedia I rang on Sunday to cancel my TV, phone and upgrade my broadband (to a hub4). The advisor told me I had 30x days before my tv and phone cut off but my internet would be fine and would just upgrade when I plugged the new box in! When I activated it everything....cont...

  • MickPyne Michael Pyne (@MickPyne) reported from Ellesmere Port, England

    @virginmedia virgin down again in Ellesmere Port absolute **** service been down since 22:00 and estimated fix of 18:00 today. Thanks virgin

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia Would love to just get an engineer out to check all ok generally! Never had anyone in over a year! And never any response on my very old omni box 🙄😡

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @PhilGriffo @virginmedia Seems to be working now. Worst service ever! Roll on contract ending. Can’t even speak with someone to get someone out who the hell understands such a service

  • Chris_Hall1312 Chris Hall (@Chris_Hall1312) reported from Liverpool, England

    @virginmedia A bot service? 🙈 I can’t even get my issue resolved with human interaction so I would stand no chance with a bot!! Can you send me the best email / telephone number to use for your complaints team please? Thanks This is poor @richardbranson

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • mynxie666 ✖️MYNXIE✖️ (@mynxie666) reported

    .@virginmedia we’ve had no wifi all day, and the predicted fix time is tomorrow evening. Two days without being able to speak properly to anyone, and two days behind on the only work available to me, which will cost me a lot more money than I can afford to lose.

  • paul_3110 Paul 👻🎧 (@paul_3110) reported

    I’m fed up with constantly getting emails feom @virginmedia saying that prices are going up.... you will be losing this customer very soon......

  • TohottoTrott Matt Davies (@TohottoTrott) reported from Harrow Weald, England

    @virginmedia any idea how long the broadband is going to be down?

  • stewartabel73 Stewart Abel (@stewartabel73) reported

    @Gizmoismypet @virginmedia I'm so sorry to hear that mate, For your sake I hope you never have to complain, downgrade or cancel...they make it impossible 😭

  • RobertIJenkins Robert Jenkins (@RobertIJenkins) reported

    @virginmedia can’t get through to your telephone help line. Broadband down again. Constant issue over last month. Please help

  • ush17_ ush17 (@ush17_) reported

    @virginmedia I have just been on hold for 1 hour and the phone has been put down on me when the woman was transferring me. Your team are genuinely inept!

  • jtevans28 James Thomas Evans (@jtevans28) reported

    @virginmedia how can I report issues to you as phone lines are busy and I've been having issues for past few weeks then when I get time to call it's taking ages.

  • DanCooperOnline Dan Cooper (@DanCooperOnline) reported

    @virginmedia I sent a complaint months ago about the service and was sent a letter due to the delay. I tried to contact again as my complain wasn’t resolved. I was on hold/live chat for hours and my issue still isn’t resolved. Router issue and reallly unstable connection.

  • WHurst1 Will Hurst (@WHurst1) reported

    @virginmedia Landline - they are very persistent and wanted me to download software which I refused to do. How do they know I’m having issues? How do they know I’m a Virgin customer?

  • atroooix Jakub (@atroooix) reported

    Spent 30 minutes on the phone with a Virgin Media representative chatting about utter crap while my internet upgrade was going through. 10/10