Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
October 31: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (15%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Upton, Ellesmere Port, Prescot, Prenton, Birkenhead, Wallasey and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Liverpool |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
-
Stuart Wilks-Heeg
(@StuartWilksHeeg) reported
from
Seaforth, England
@tonymc39 @virginmedia Really, truly shockingly terrible.
-
phil61efc
(@MirLADas) reported
from
Liverpool, England
@virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area
-
Councillor Michael Haw *🇺🇦
(@CllrMichaelHaw) reported
from
Eccleston, England
Virgin media customer service 🥴😭🤯
-
Josh
(@Parleyyyyyy) reported
from
Liverpool, England
@virginmedia I’ve just done that. If you watch the video though you’ll see it doesn’t even let me get to the login page. As soon as I click on virgin media customer it tries to take me to a website & then closes down
-
Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia fix ur awful service!!!!
-
Capitã Nat
(@NatashaVic) reported
from
Liverpool, England
@virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.
-
Kevin Saunderson*
(@kevsauno) reported
from
Liverpool, England
@virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.
-
Nicola Bates
(@Nicolajb87) reported
from
Liverpool, England
@virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.
-
Rob
(@Robertlfc_) reported
from
Liverpool, England
Sort your awful Wi-Fi out @virginmedia
-
Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia is honestly the worst company for WiFi
-
Billzy
(@Billzy79) reported
from
Liverpool, England
@Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.
-
Nicola Bates
(@Nicolajb87) reported
from
Liverpool, England
@virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue
-
Tony
(@AckerHeron) reported
from
Liverpool, England
Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting
-
Rob
(@Robertlfc_) reported
from
Liverpool, England
@virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?
-
Jo3r
(@J0er_82) reported
from
Garston, England
@virginmedia whys your Internet ****?? Never works when I want it to
-
Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!
-
Colin
(@ColinBe76578911) reported
from
Liverpool, England
@MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately
-
Thomas Evans
(@92Tevs) reported
from
Liverpool, England
@virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Snowdog 🇬🇧🏳️🌈🇺🇦
(@DogOfSnow) reported
@virginmedia your net is down in Basingstoke. your website says its fine but im sat here with bo internet and theres been none all day. so what's going on?
-
Lee Williams
(@Leeroy436906) reported
@virginmedia can you direct me to your complaints procedure? As a new customer had a shocking service so far. Signed up for BB nearly a month ago. Messed about for the last week trying to sort install and just been told earliest someone can come back out to finish it off is 29/11
-
Philip 銘光 Siu 🇬🇧🇭🇰🇹🇼
(@siuphilip) reported
@virginmedia Fine, but it is still nonsensical to suddenly price hike by almost 50% four months left of an 18 month contract just because the customer has taken out £3.65 of additional upgrade product.
-
Plum Stone
(@BearRowls) reported
@virginmedia I have zero signal all of a sudden for no reason. I can’t make any calls out or in #virgin #virginmedia #virginmobile
-
Petar Shabarkov
(@PShabarkov) reported
@virginmedia I had broadband services installed on 11th of October and decided to cancel them on the very next day 12th of October, using my 14 days cooling off period rights. Instead I recieved a £121 bill. Made a complaint, but recieved an email it has been closed. What a joke!
-
Marc Bultitude
(@MarcBultitude) reported
Does anyone else think that @virginmedia are utter **** with their engineer services and customer services?
-
Rory Forrest
(@ForrestRory) reported
@virginmedia I did raise one on the phone (eventually) and it showed on my account and then dissapearwd. Your staff don't WANT to raise a complaint and directed me to the Web form (initially). Vicious circle of complaint avoidance..
-
David Hawkins
(@superssonic) reported
@virginmedia I tried on wifi and it now fails also. Its a ntlworld email but i have tried my other virgnmedia email and sends fine. Is there a issue with this then??
-
Raymond Griffiths
(@RayGriff1981) reported
@virginmedia Not at the moment, I'd just like someone to call me to discuss the issue.
-
PMM 🇺🇦🇺🇦🇺🇦
(@paulms1) reported
@virginmedia Ok, so WhatsApp “doesn’t have capacity”, get cut off from 150 because “doesn’t have capacity”, Web Forum doesn’t load BECAUSE MY VIRGIN MEDIA BROADBAND (and TV) IS NOT WORKING. Apparently I can “write a letter” - WTF? This is absolutely ridiculous