Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wallasey, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Prescot, Skelmersdale, Prenton, and Upton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Internet | 8 hours ago |
|
Prescot
|
Internet | 3 days ago |
|
Liverpool
|
Wi-fi | 6 days ago |
|
Liverpool
|
Internet | 9 days ago |
|
Liverpool
|
Internet | 10 days ago |
|
Liverpool
|
Internet | 11 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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David Harrison (@ansumDave) reported from Liverpool, England@virginmedia @Buttonscro Oh and your £70 per month broadband is down yet again
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Rob (@ListerTheStupid) reported from Liverpool, England@virginmedia 2/2 I turned down all the offers as I didn’t need/want anything.....NOW!!!! NOW!!! Nothing but problems with broadband!!! It’s like the guy who fails to sell me the product has just hit a f**k you switch.. WHY???
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Craig (@CraigC84) reported from Liverpool, England@virginmedia can you please contact me. Ur customer service is a disgrace
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Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, EnglandSoooooo fed up with @virginmedia internet dropping out with Netflix, TV & my PlayStation!!! And they reckon there isn’t a problem with our router!! #LIVID
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Al* (@AlexioBailinho) reported from Liverpool, England.@virginmedia having technical trouble with connecting my devices to WiFi. Internet went off due to power outage in L18 area last night. Require assistance please
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Mohamed Farah (@MoLegend) reported from Liverpool, EnglandI’m sick and tired of this now. Sort it out @virginmedia. No tv or internet working. I can’t be dealing with this today of all days. For the last two days the signal have been awful n today no internet at all. #Liverpool #virginmedia #****
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Paul McDonough (@Guitaraholic) reported from Liverpool, England@virginmedia He’s been told it’s been ordered online with his details and he’s been told it will take 5-7 days to investigate when I know it’s 14 days to cancel. He now had two devices sat in his house he didn’t order that need investigating and returning to you ASAP…Can someone help plz?
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Rachel Hennessey (@rehennessey) reported from Seaforth, EnglandHi @virginmedia I need to phone you but whenever I call I am offered a link & no option to speak to someone. Really need help - only trying to buy a phone from you! I dont have a password for my online account either (as new account) so failed online security - help 😭
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Luke Cav (@LukeCav) reported from Liverpool, England@virginmedia how longs the internet going to be down in the L8 area of liverpool?
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Acko (@Acko_79) reported from Liverpool, England@spriggy40 @virginmedia Mine was ok last night but just searched west’s and a lot of peoples was down at 12 last night too
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Kirst-Lou✨💛💜 (@kirst_louisexxo) reported from Liverpool, EnglandSmooth play the same **** every half hour I swear; been here since 2 and I’ve heard the same song 3 times already worse than virgin media.
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Rachel Hennessey (@rehennessey) reported from Seaforth, England@virginmedia Thank you - I think I remember it now. Still can't login online but will try your messaging service again!
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Paul McDonough (@Guitaraholic) reported from Liverpool, EnglandHay @virginmedia so as an ex-employee this is a bit embarrassing I couldn’t help with; but it looks like someone has fraudulently ordered a mobile and iPad in my dads name that were delivered today and he’s spent over 90 minutes on the phone getting the run around….
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Rob (@ListerTheStupid) reported from Liverpool, England@virginmedia are you down in Liverpool??? *full disclosure* I’ve not had any problems at all for well over 2-3 years with your service, I got a phone call about a week ago now.... going through all that “what we can do for you as you’ve been a customer for a long time” stuff 1/2.
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Dave the deccy (@davidbowes80) reported from Eccleston, England@BBCWatchdog My dad recieved Absolute terrible customer service from @virginmedia apparently when you cancel a contract in april it still doesn't show up on their system and then get a bill they say they couldn't access his account to cancel it but could when he offered to 1/2
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David Harrison (@ansumDave) reported from Liverpool, England@virginmedia @Buttonscro You sent me a deadlock letter without even the first complaint being addressed For years your operatives have been saying they have noted my account with requests. Last op o spoke to they said no we don't do that don't have the time standard notes etc. So merely lied
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Acko (@Acko_79) reported from Liverpool, EnglandIn the middle of a ****** business battle an you cut my WiFi off. How **** is your service @virginmedia
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Phillip™ (@HenninghanFiD) reported from Seaforth, England@virginmedia Alot are complaining bout outage. We all pay so much but lose internet on a regular basis. I had no tv, no phone, no net today, had to use my own net. In all as a virgin customer what are we paying for? To complain!
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David Harrison (@ansumDave) reported from Seaforth, England@virginmedia You didn't t even address it. Went on your terms and conditions and corporate statement. You have not followed up r own protocol. Would be interesting to see if the plentiful other complaints got the same short shrift. It was the lying and the price gouging that is the worst
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piccl (@pickle_2020) reported from Liverpool, England@Acko_79 @virginmedia Upgrades apparently. Mines down too
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Froggatt RVM (@FroggattSteve) reportedVirginMedia can you forward me the email of your CEO, privately if you wish although I’m sure it is open source and if I had service and more data I could get it myself, not much to ask, given the little help I have received #virginmedia
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Steve McCormack (@stevejmcc) reported@virginmedia Hi. The TV seems to be working now--although programmes due to have been recorded have been lost. Anyway, can you cancel the technician, due to come tomorrow, please?
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Symon Schofield (@SchofieldSymon) reported@virginmedia I have been with Virgin Media, NTL and CableTel before that and this is the worst the customer services has ever been. The merger with O2 seems to have made thing way worse than ever before
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Paul Embrey (@paul_embrey) reported@virginmedia I’ve been having intermittent service every day for about a month now. Followed your troubleshooting and that hasn’t worked. Tried logging the issue on your website and get told wait 24 hours. I’m sure I’m due a refund for this.
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Shannon Snell (@shannon_snell) reported@virginmedia are your email services down? When I use the web inbox I get a 'forbidden' page
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Angie - Apure Guria!!! (@apureguria) reportedHey @virginmedia I'm paying much more than I should have for my internet. I called customer service several times, more than 1 hour on the phone and nobody helps me, advisors lie to me on my face!! Worst service ever!
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Nanthujan S (@Nanthujan) reported@virginmedia why purposely do they end the call during cancellations process and then they never call back.
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jamie romain (@romainjamie) reported@virginmedia Terrible customer service with virgin. Wanting to upgrade my package to be quoted a fair price then the next day quoted £30 more a month and to be told ‘sometimes our prices go up’ what £30 a month in less than 24 hours.
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Nanthujan S (@Nanthujan) reported@virginmedia Why do they deliberately end the call and they never call back?
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deirdreann_crangle (@DeirdreannC) reported@virginmedia Won’t work, comes through on messaging service only.