Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
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The latest reports from users having issues in Wallasey come from postal codes CH44.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Upton, Skelmersdale, Prescot, Wallasey, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Phone | |
| Upton |
TV | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia can you remind me the link for customer complaints please. Engineer lied, lost working time now still not right and I refuse to keep paying when I’m not getting a steady working internet let alone at the volt speeds as advertised
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia @primevideosport told me my TV not connected to Internet which it is. Was working and then wasn't. Now working but really sick of reoccurring problems when my @primevideosport goes off & told it's an Internet problem. If Internet problem wouldn't I lose everything?
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Ada Yoga🧘🏾♀️
(@Krys_yogi) reported
from
Liverpool, England
@virginmedia Just seen an update that there's an issue in the area. How long is this gon take to fix? Some of us have work and need to be online. This is rather frustrating
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Neil Friday McGourty
(@Mcgourty22N) reported
from
Birkenhead, England
Got to love Virgin media. The Tv isn’t working so you go to the website to see if there’s a problem or if it’s just you and that isn’t working either. But don’t fear it tells you. The page where you can pay the bill is fine.
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia hi I’m having problem with tv and internet service in L25 but you aren’t accepting incoming calls?? What to do?
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Connection problem with Apps. Phone & told to give no. underneath box. Difficult 2 bend down, hold box & phone. How can there b a problem when the TV in other room is working? Sick of having a text to do it myself or ask 4 tech help from someone who can't help.
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Andy Daley
(@AndyDaley) reported
from
Roby, England
@eddie_corrigan @virginmedia Is it skipper? It's absolutely garbage. Thank god its only twice a year
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Roy Stephens
(@RoyRoyski73) reported
from
Birkenhead, England
@virginmedia another example of amazingly useless customer service. Well done @virginmedia , you sent a cheque in her old married name, and then hung up on her when she tried to sort it out. #dontmindtakingmymoney #uselesscustomerservice
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𝕯𝕵𝕭1965
(@BigDave767) reported
from
Birkenhead, England
@virginmedia Hi is there a problem in the CH42 area,some stations like Sky Sports aren’t coming on despite booting the box back up, and the box upstairs is the same
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Looks like your engineer told me he would book a follow up appointment then didn’t bother. Your customer service lately and ability to provide a service are very lacking
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Nick holt
(@Holty_74) reported
from
Wallasey, England
@virginmedia service has been down on the Wirral most of the day. Any idea when a fix will happen?
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sarah nugent
(@sarahnuge) reported
from
Roby, England
@virginmedia Liverpool not working either, can’t even access website or phone
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Ada Yoga🧘🏾♀️
(@Krys_yogi) reported
from
Liverpool, England
@virginmedia you guys are really ***************. What's with the network outage?? Please fix this!
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clare wilson
(@nookandwillow) reported
from
Prescot, England
@ThingsByNik @virginmedia Oh no, I’ve just signed up for their BB as our Sky one is awful and it’s the fastest available, I keep hearing not the greatest things about them though 🙈
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me
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Roy Stephens
(@RoyRoyski73) reported
from
Birkenhead, England
@virginmedia You reply didn't work, I clicked the link and the messages came up on a different page? But only mine??? Tuesday I'm going to ring, I just hope you don't hang up on me. Then I'm going to get advice on how to report the whole situation.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia He swapped out the router said that solved a bit of the issue but speeds still not as expected then said he would have to book a longer appointment to figure out the issue so he went. Waiting for another appointment
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El Jày Breth
(@LJBret11) reported
from
Seaforth, England
@virginmedia Where has my complaint disappeared too? C-070122513
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𝕯𝕵𝕭1965
(@BigDave767) reported
from
Birkenhead, England
@virginmedia is there a wi fi problem in the CH42 area, can’t get the Internet to work, turned the hub off/on to reboot still hasn’t worked
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Connor Wilson
(@ConnorTWilson) reported
from
Birkenhead, England
@george34570256 That's no problem mate, I didn't even know there was a Prime channel on virgin media haha, just means I can throw the football on
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Noll Bailey
(@noll9) reported
@virginmedia online chat no one available. Call just get sent a link to go to online chat. No proper tv service for over a week and no way to get in touch??
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KerryM
(@KerryMWales) reported
@virginmedia As stated previously to your team, it was NEVER set to receive marketing calls (I'm in the business and know how this stuff works!) but when we checked (again!) it had somehow defaulted back (again!) THERE IS NO EXCUSE FOR THIS BEHAVIOUR IT IS ILLEGAL @Ofcom @LutzSchueler
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RoRo
(@RoNicMo) reported
Appalled at the customer service from @virginmedia so far. Last Friday the engineer just didn't turn up for my site survey, as apparently there was no mobile number for me on the system (not true)
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Con Murphy
(@ConMurphySport) reported
@VirginMediaIE @Patrick02732921 @virginmedia Hi Suzanne, thanks for the reply... Overall the service is ok, just a juddering picture when I watch sky sports.. I'll check the cables etc and get back to you if the problem persists. Tks
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RXTV Info
(@rxtv_info) reported
@matt02392 Virgin Media doesn't have a network in the Channel Islands. Here, ITV offers audio description via Freeview and satellite. ITV Border Scotland offers AD on SD, as there's no HD version of that channel.
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Gabrielle Ring
(@Mrs_Ring) reported
So apparently my land-line will be provided via WiFi. I wouldn't mind if @virginmedia had a reliable connection, but it drops it so frequently I'm not convinced. I maintain a land-line due to non existent mobile signal at home, so soon I shall be left uncontactable! #Frustrated
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Katie
(@hockeypucky) reported
@virginmedia Yes there are no known outages. This is not the first time the connection has gone down
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Kevin Lawless
(@Lawlessax) reported
@virginmedia I’m only now in the queue to speak to the retention team. I had to ONCE AGAIN go through the ridiculous bot questions. MY 8th time doing so! Shockingly poor service!
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Paul
(@Hammer1966) reported
You know when you cancel virgin media and join sky...then realised your BT Sport subscription ends tomorrow 😭😭😭
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Alexander Anderson
(@Alexand37754772) reported
@virginmedia been on hold to customer service for 20mins?! What’s going on?