Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Prenton, Liverpool, Prescot, Upton, Skelmersdale and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Prenton |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Prescot |
TV | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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michelle orrelljones
(@Classychick65) reported
from
Birkenhead, England
@virginmedia Been disconnected by yourselves without requesting to cancel my service. No call back as promised, spent an hour on phone earlier to be told might be 72 hours until anything can be done after 20 years of loyalty I think I merit more than this shoddy treatment
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Col
(@colefc1) reported
from
Seaforth, England
Advise anyone not to use virgin media there customer service is atrocious find yourselves a better internet service supplier ..
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Kevin Skinley
(@kevchem1) reported
from
Liverpool, England
This is really awful all round. Really hope virginmedia come to their senses
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Lucy87
(@Lucy8720) reported
from
Birkenhead, England
@virginmedia Look. Same again, Joke of a company. Wish id NEVER gone with Virgin. Sorry kids, cant watch the rest of the film on family night because our internet is ****.
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jmcloughlin
(@jmcloughlin) reported
from
Liverpool, England
ITV is down on Virgin Media in Liverpool. This means Gardeners’ World is going to get ratings akin to City of Death Part 4.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are awful hate them disgusting service. Fed up of spending time trying to get refund for someone gaining entry to their box and running up my phone bill
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
Absolutely shocking ‘customer service’ if that’s what you can call it from @virginmedia I would not recommend them whatsoever and will not be to any of my friends and family, thanks for nothing 😡
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Col
(@colefc1) reported
from
Seaforth, England
@virginmedia Sorted I’ve since been contacted over the issue I’ve got and hope it will be resolved I really think you need to sort some kind of UK call centre no offence meant to any others overseas centres thank you!!
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PV
(@pven91) reported
from
Liverpool, England
@virginmedia really unhappy with the service, got a new box yesterday and the start up checklist won’t load... called your helpline and they didn’t help us over the phone. Sending an engineer next weekend so we have a week without tv. Please help.
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia Sorted now but 1/2 hr wait is unacceptable you should be informing customers of waiting times and/or offering callback service. #Amazon and #eBay do this really well.
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Dave Kelly
(@davekellydj) reported
from
Liverpool, England
@vaughanliam11 @virginmedia It kept losing connection when o did that. Beyond poor
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia disgusted that as a valued customer for over 15 years, I’m moving property, wanting to move my services to my new address but because it is above a business you will not install so you are charging me for closing my account which I do not want to do 😡
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia No it’s not worth explaining things once again, I’ve spoke to customer service, I spoke to someone on here the other day and I’ve spoke to the resolutions team and have just been fobbed off by all 😡
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
Virgin Media demonstrating they’re as useless as YODEL when it comes to customer support.
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Sonia
(@soniaagnew1) reported
from
Liverpool, England
Upgraded my @virginmedia WiFi package a few weeks ago on advice from call centre - still absolute rubbish signal even at 7am on a Sunday morning! #ivebeenconned
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia is rubbish now no broadband and no credit for the bill someone else ran up by accessing your box. Really getting stung for crap here! Your answer...phone us again and again and again with no resolution ombudsman here I come you thieving horrible gits
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia STOP parroting the same crap.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia How do I cancel my Virgin please I don’t need this rubbish contacting people being told it’s sorted nothing being done then contacting people. I’m the victim someone stole from you and put it on my bill and you don’t care hate Virgin terrible service
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Libby Keane
(@libbyjaynekeane) reported
from
Liverpool, England
@EmmaBall5 @virginmedia Ohh Emma you’re in for a treat with these 😂😂 worst customer service ever
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@virginmedia No. I work, so don’t have a spare hour during the day. I’ll call to cancel when I can fit it in. £120 odd per month should enable me to watch a recording.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark
(@Mark77uk) reported
@virginmedia @virginmedia where should I start! 6mths of deteriorating speed & drop outs. I’ve turned off, turned on, unplugged, reset, hard reset, had technicians try to fix it and been told a modem has been “ordered”. I’m paying for 350mbps and getting 20-30mbps if I’m lucky #fedup
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Paddy O'Byrne
(@paddy_obyrne) reported
Hi @virginmedia Is it common practice for your agents to refuse to log a formal complaint? Then disconnect when you ask to speak to a manager? Another 45 minutes wasted. A response would be greatly appreciated.
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Jadd Grace
(@JaddGadd) reported
@virginmedia trying to get through all day and just keep getting passed around to different people, an engineer was supposed to install today never turned up and now someone in your chat is saying we chose self install this is incorrect, please help.
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Alan Wright
(@alsalfsdad) reported
@virginmedia I have just had a long call with another of your colleagues and he took all the details and said he would pass me onto the complaints department. Then the line went dead. I have sent a written complaint but have little faith it will be dealt with
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Alan Wright
(@alsalfsdad) reported
@virginmedia My uncle has been charged for Sky Sports even though he didn’t order it. I have been told he cannot be refunded. I tried to cancel his package. Astonishingly your colleague ignored my request and sent me details of his new contract which he didn’t agree to
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Darren Green
(@Leythdaz) reported
@virginmedia Service status is that it doesn’t work ,maybe it’s the annual £3.50 price hike providing a non super service. I’m getting onto sky just can’t be bothered anymore . just sat staring at a screen with s101 this is every single week there is something wrong.
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Christine C
(@Conuggy) reported
from
Manchester, England
@virginmedia hi are there any problems in M11 area I’ve had no internet for a couple of days now and am unable to work from home, Thanks
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Tonio
(@officialTonioE) reported
@virginmedia why are you down AGAIN?
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stephanie obyrne
(@stephbabe86) reported
@virginmedia Sorry weve called that number several times with no resolve...is the mobile number for complaints and someone who can actually help...or do you have an email for the complaints team this maybe easier
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SheridanDesigns
(@SheridanJolly) reported
@virginmedia Hi having some issue with connecting to my broadband for 3 weeks now keep it keeps coming on and then going and I’m a student so isn’t handy at all and been trying to contact you guys rang you guys but there no way to actually speak to anyone and don’t know how to access livechat