Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

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The latest reports from users having issues in Wallasey come from postal codes CH45 and CH44.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallasey, Metropolitan Borough of Wirral, England 01/20/2026 09:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wallasey, Ellesmere Port, Eastham, Skelmersdale, Prescot, Upton and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomWallasey Wi-fi
United KingdomLiverpool Wi-fi
United KingdomLiverpool Wi-fi
United KingdomEllesmere Port Internet
United KingdomEastham Internet

Community Discussion

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Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • paulgtrainer Wirral Kloppite (@paulgtrainer) reported from Birkenhead, England

    @paulychan @virginmedia My internet went down for 30 mins. Came back on 5 mins into the game. I'm on BT (not for much longer if I can help it!)

  • WirralLiverpool Andy Wroblewski (@WirralLiverpool) reported from Birkenhead, England

    @virginmedia Any deal that a new customer can get would be fine :) I don’t think it’s fair a customer that’s been with you for 10 years who already has all the equipment needed should pay more for less

  • moore12_michael Michael (@moore12_michael) reported from Heswall, England

    @virginmedia your network has been down most of the day to more than just some of your customers!! My 12 year old daughter unable to phone/message me and I’m unable to track her T1 diabetes levels which requires data. Shocking you are not treating this with higher priority!

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @ChrisMa72444992 @virginmedia Wow! Really are breaking the boundaries in shocking customer service

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @LeoNak8484 @bt_uk @virginmedia @virginmedia just as bad I’m afraid

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @virginmedia @marcyeboah That’s the problem. You can’t help on social media as you are not empowered to do so. You merely advise to call the number that is causing all of the issues in the first place

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @virginmedia Send an engineer to fix the faulty equipment would be a start. Manager never called back btw. #shocking

  • ChellyMat Michelle Mattos (@ChellyMat) reported from Liverpool, England

    @virginmedia Yeah we’ve been a customer for years, I know how to do that. The issue was that we got a new package (router, TiVo, landline) that got installed on Saturday afternoon, and by Saturday evening the package was cancelled for no reason

  • michdavey71 Michelle (@michdavey71) reported from Maghull, England

    @virginmedia do you have an alternative number , I wish to cancel my contract but haven’t got time to be constantly on hold .

  • michdavey71 Michelle (@michdavey71) reported from Maghull, England

    @virginmedia do you have an alternative number I wish to cancel my contract but haven’t got time to be constantly on hold.

  • ChellyMat Michelle Mattos (@ChellyMat) reported from Liverpool, England

    @virginmedia Anyways, your engineers are great, especially Robbie who came out to help us last minute. Still don’t know why our contract was randomly cancelled but we’re expecting more info on Tuesday or something, so I’m not gonna fuss about it on Twitter 💙

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @virginmedia @McBeth1977 You need to actually get to speak to somebody in order to raise a complaint.

  • jjools4bob Jools 4 (@jjools4bob) reported from Liverpool, England

    @virginmedia @Rylan No the thought of seeing him makes my blood boil and my ears ache.Yes I am a virgin customer not happy with this shit.

  • IainMichaelDyer Iain Dyer (@IainMichaelDyer) reported from Garston, England

    @virginmedia Simply by reconnecting my services after saying that you were happy to rearrange the bill payment date and my services would be unaffected. I have been told this is impossible though so cant see it happening. Its really bad customer service IMO.

  • 1972CW1972 catherine (@1972CW1972) reported from Garston, England

    @virginmedia seriously listening to stupid music for 12 minutes, gets thru, told to hold and then cut off 😫

  • Lucy8720 Lucy87 (@Lucy8720) reported from Birkenhead, England

    @virginmedia Getting seriously fed up of watching something on Netflix and 20 mins in and it goes off again. Same with my phone, always has an exclamation bar next to it. Internet is awful, i was told if im not getting what im supposed to be i can cancel which is what i will be

  • WirralLiverpool Andy Wroblewski (@WirralLiverpool) reported from Birkenhead, England

    @virginmedia I’ve had issues during my 12month contract & I still rang up to renew. I was then told I wasn’t entitled to any new customer deals & I’d have to pay a £1 more a month for your budget service compared to what a new customer would pay for your top package.

  • amynaylorr AmyNaylor (@amynaylorr) reported from Liverpool, England

    @virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network

  • WirralLiverpool Andy Wroblewski (@WirralLiverpool) reported from Birkenhead, England

    @MattTRFC @Stemac2010 @virginmedia Yes Matt, I was shocked too I had no choice but to hand my 30days notice in, I’ve been with them since 2009 no way I’m paying £1 more a month for 100mb compared to what a new customer would pay for 300mb!

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    Shocking service from @virginmedia call centre tonight and still waiting for a manager to call me. #notholdingmybreath.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • planet_dan Daniel S (@planet_dan) reported

    @DigiFazz @virginmedia Same here. Great service virgin media.

  • planet_dan Daniel S (@planet_dan) reported

    @ManikhamSharon @virginmedia I know. It’s pathetic. Same problems here and they want to try and tell me we’ve connected too many devices.

  • ContrarianJolly The Jolly Contrarian (@ContrarianJolly) reported

    @virginmedia @O2 Before you #voltme how about just supplying uninterrupted broadband like you are contractually obliged to? Virgin down AGAIN.

  • clareharrison16 clare harrison (@clareharrison16) reported

    @virginmedia All they do is refer to technical help who are looking at it but can’t seem to resolve

  • molealmighty Phil Spatcher (@molealmighty) reported

    @virginmedia No as I am paying for service and dint expect to have to do the job myself. My router has obviously got a problem as it keeps failing but you just shrug it off. Your useless equipment is interrupting my work. #virginmedia #virginservicfailure

  • DigiFazz DigiFazz (@DigiFazz) reported

    @virginmedia Wired and wireless down from 5am. Resolved now

  • MarksWeb41 Mark Webster (@MarksWeb41) reported

    To be safe that you should check all virginmedia E-mail & if discovered your E-mail is not responding from the server from more than a year or more after you ceased your broadband service you will not be able to get the password reset at all & you will need to use non isp one.

  • molealmighty Phil Spatcher (@molealmighty) reported

    @virginmedia I should not be reaching out to anyone, I am paying for a service and you should be going out of your way to fix it. It’s called Customer Service!!! #virginmedia#virginfailure

  • molealmighty Phil Spatcher (@molealmighty) reported

    @virginmedia Quite simply I pay £45pcm for a service you are failing to provide. You are preventing me from working and causing me me unnecessary grief with your defective kit. I have spoken to your staff on the phone, just say turn it off and on again. #virginmedia #virginservicefaikure

  • cgraves0103 Craig Graves (@cgraves0103) reported

    @virginmedia had a text message to say essential works are being done in my area (CF14) to improve broadband on 15/11/21. When i speak to VM cust services, they have no record of these planned works? Trying to figure out why my “Fibre-Optic” speed is so awful -can you please help