Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 12: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Liverpool, Upton, Skelmersdale and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
-
Kris Leonard
(@Kay_Leno) reported
from
Seaforth, England
@virginmedia is your live chat on the website not working?
-
Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
Honestly feel like the last few months have been a battle with persistent internet issues. It’s become tiring and stressful @virginmedia.
-
Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia could I please have a number to speak to someone human about my WiFi issues?
-
*scousenat😘
(@scousenat) reported
from
Liverpool, England
@virginmedia Via text messages and phone calls and get no where ...I was told an engineer was visiting it never happened lodged a complaint and heard nothing back I went out of this contract now
-
Phillip™
(@HenninghanFiD) reported
from
Liverpool, England
@virginmedia sort this outage out pls, we pay too much as it is so to have internet problems all the time is a joke. L20 area, no internet on cable or wifi. Ye gona lose customers for real.
-
Lyndsey Moss
(@lyndseym123) reported
from
Halewood, England
@virginmedia our connection keeps cutting in and out while watching TV - everything else coming through the HDMI is fine. Could someone please advise if there are issues in the L25 Liverpool area please #virginmedia
-
Sheila Hibberd
(@sheilahibberd) reported
from
Rainford, England
@virginmedia please help V6 box is playing up, causes tv to keep going off from a few seconds to making tv turn off. It is not the TV as works fine on freeeview
-
Concobhar Dochartaigh
(@Conor87) reported
from
Liverpool, England
@virginmedia I want to cancel my contract but can’t get through to anyone on the phone.
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia 1 tv went off showing error code. Other tv working. On website tried to sort with code. Didn't work, phoned 150 no luck as told service closed. On website it states Saturday 8-8pm. Not impressed as was on red button watching tennis. I need my big screen.
-
MarkRP
(@markrp64) reported
from
Liverpool, England
@virginmedia is the WiFi down in Wavertree Liverpool. Tried rebooting our hub and still no success. Two days without WiFi. Tried phoning the other day but gave up after 50 mins,
-
Catherine Crilly
(@cathcrilly) reported
from
Liverpool, England
Guys I know the world is a toilet and very bad things are happening but if there's going to be one thing to tip me over the edge, it'll be the Virgin Media interface. Absolute fiasco every time you go to watch anything 🆘
-
West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I am trying to cancel my virgin broadband account but you have not responded by phone email or post. Very poor service 🙁
-
Nicola McKeown
(@Nikimc17) reported
from
Seaforth, England
@virginmedia is absolutely awful 😡 lost count of the amount times internet has booted me out whilst watching this match 🙄
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia you sent a new router because the other one didn’t work properly and this one is worse. WiFi non existent I want to leave your rubbish service and I’m not sitting on the phone for hours so sort it or I’m going to the ombudsman
-
Paul Walsh
(@walshy31) reported
from
Liverpool, England
@virginmedia In work now! Family struggling at home will have to do tonight! Are there other steps you can message me. messaging on here last week service been terrible and believe the whole area from speaking to friends and family! Virgin need to acknowledge and communicate if bigger issues.
-
West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I have tried calling and emailing virgin media to cancel my broad band contract. I have also written to virgin media on 1/7/2020 to cancel contract but No reply !! Not good service and would advise against using virgin media
-
West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia no response 21 days since I wrote, email and called you to cancel virgin broad Poor customer service !!
-
Kayakmoose
(@KayakmooseF) reported
from
Liverpool, England
@BeanToast @skytv @virginmedia Check each month's bill very carefully as they are prone to be really inconsistent when it comes to billing. I wouldn't use them at all but no others can provide speed like there's in my area. Once others start providing a service like virgin I will be changing providers.
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia your sales team are telling people that upgrading to 200 speed will fix WiFi issues. I was looking for a new deal but don’t want to sign up until it’s guaranteed I can get WiFi in more than 2 rooms. I live in a small 3 bed and I’m on my 2nd router which is worse
-
*scousenat😘
(@scousenat) reported
from
Liverpool, England
@virginmedia im ready to throw your modem in the bin and get onto the ombudsman you don’t provide a service you false advertise and your charging me for nothing!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Miggy’s Geordie Mammy
(@nicola_cookson) reported
@virginmedia Hello- a lovely engineer came out on Thursday and discovered that the cable to the house is not working. Two guys came out on Friday morning and fixed it. We are connected and the kids are less feral
-
Paula Mejia-Wright
(@meji137) reported
@virginmedia My internet has been intermittent for a while, it keeps dropping off. The online checks say there is no issue with the external connection. I want to know what I can do? Do I need a new hub? I have done everything that the guides say and nothing works.
-
GaryC
(@Gary_C_66) reported
@virginmedia It's been several weeks and my broadband is constantly going down mutliple times every single day, how can I get someone to come and look at it as it seems noone on your chat on your website wants to reply. Since you "upgraded" me to your latest hub I've had nothing but problems
-
Aron Townsend
(@azwod55) reported
@virginmedia Well we had a very late night and missed the engineers call this morning so nothing has been fix so need to arrange another one to come out.
-
John McK
(@johnmck58) reported
@virginmedia Please also reference my original tweet with the job number attached. It would seem I’m going around in circles here, so I emailed the CEO of your company let’s see if he’s any better at get a resolution to this issue. I’m starting to regret moving from SKYtv
-
Melanie Murrish
(@Melaniemurrish) reported
Hi @virginmedia internet dropping on and off, been going on for months, paid extra to get a pod, no better, maybe even worse. Just been cut off after been on hold for exactly an hour. Honestly fed up of paying a lot of money for crappy service. #virginmedia
-
Gareth Frost
(@gazfrost3) reported
@virginmedia why is itv2 never working on my time box. I pay way too much a month as it goes and can't even get a free view channel working
-
Olivia Laydon
(@OliviaLaydon) reported
@virginmedia But when I checked this morning it said it would be fixed by 2pm and now it says it’s a complex issue with no estimated time to be fixed by which does not sound very promising?
-
Girish Kamath
(@rhoadster91) reported
@virginmedia Unfortunately didn't work. I'll try this again in a few weeks. Hopefully it's just a transient issue.
-
AngrybirdJu
(@AngrybirdJu) reported
@virginmedia I don’t believe that to be true. This service is unreliable and I will be cancelling the contract very soon and getting another provider unless this is sorted. I don’t appreciate being cut off when I am trying to explain my issues to your disinterested staff.