Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Upton, Skelmersdale, Prescot, Wallasey, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Phone | |
| Upton |
TV | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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Lord David Hurn
(@2003mirror) reported
from
Seaforth, England
@virginmedia Ggod Afternoon I have been unable to contact you, having problems with the TiVo box all other equipment is working, the screen is pixelating not getters picture properly, done everything how can I get in touch using on line chat ?
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia You are not listening. I understand it fluctuates. What I mean is why have I had an acceptable 300meg signal for 11 months & now it’s dropped to below half that? 4 phone calls & two technician visits can’t sort it???? I want what I had!
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Matt Attwood
(@mattwood1702) reported
from
Liverpool, England
@virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡
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Rob
(@ListerTheStupid) reported
from
Liverpool, England
@virginmedia seen on your website you offer a free WiFi booster for 1Gig fibre customers. How do I get one? The WiFi sucks in some rooms
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Neal Fletcher
(@NealJFletcher) reported
from
Liverpool, England
@virginmedia Nope, no outages. It’s been the same for days now. As I say, it seems a common issue with your customers and has been for well over a year
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Julie Lawson
(@Juliefundraiser) reported
from
Seaforth, England
Well done @virginmedia customer service at its worse. Rang to get help to open ports to get RING bell/video working argumentative staff parting shot pay us £20 and £5 per month we’ll sort your problem. You are a joke
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Peter Rawcliffe
(@peter0raw) reported
from
Seaforth, England
@virginmedia Hi, I’ve been on the phone for nearly an hour for the 3rd time this weekend. Can someone get in touch ASAP as my TiVo box has stopped working. I’ve tried all online support and cannot get through to anyone. Very frustrating!!!
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Alison Wright ♌️
(@AlisonHopkin) reported
from
Ellesmere Port, England
So I first get a call claiming to be from @skytv about tech issue on my broadband I said how’s can that be (I’m not with them) they hang up. Not more than 30 mins later same type of call claiming to be @virginmedia about same issue. Numbers calling me are 01639686677, 01793635483
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Scents & Trendz
(@Matt1740) reported
from
Liverpool, England
@virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡
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livesformusic
(@cbj622w) reported
from
Liverpool, England
@KairenK @virginmedia @virginbroadband I've been lucky 10 months working from home yet to go down
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TGVMD
(@TGVMD) reported
from
Maghull, England
@virginmedia internet down again in L31 what’s the fix time?
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John McKerrell
(@mcknut) reported
from
Liverpool, England
@SayBeano @virginmedia Just cancel and switch. Been very happy with @VodafoneUK gigafast for a few months
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia The technician came on Wednesday & did a wired connection test. We are only getting 180meg which is terrible considering we are paying for 300meg! My children can’t get a signal at all whereas they were fine before! Two visits and still not resolved!
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HLM
(@HelenLMoran) reported
from
Garston, England
I hate to call a company out online but @virginmedia are awful
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HLM
(@HelenLMoran) reported
from
Garston, England
@virginmedia I need to cancel an engineer appointment. I can’t do it online and I don’t have a password to get through on the phone
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Kara Orford
(@KaraOrford) reported
from
Garston, England
@virginmedia is there an issue with connectivity in L18 this morning at all please? My network is dropping out constantly and I can’t get anything done 😩 #pleasehelp
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Gary
(@GaryLiverpool) reported
from
Liverpool, England
Do you have an issue in the Liverpool area. Service status saying no issues. But no internet@rebooted hub 3 times still no joy. Tried calling 151 and 150 and get an engaged tone @virginmedia
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Mark Spencer-Scragg
(@Scraggmeister) reported
from
Seaforth, England
@virginmedia Ok. Thanks for this suggestion. I have posted something on the ‘Community Forum’, but you’re my service provider. Why can’t you sort out my Broadband speed issue? I’m paying for something I’m not receiving. #baffled #gettingannoyednow
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Mark Spencer-Scragg
(@Scraggmeister) reported
from
Seaforth, England
@virginmedia Morning. If you’re still here for me, Broadband speed still only (max) 120mbs. Still paying for 350mbs & I’ve factory reset my hub twice. Can you help please? Thanks.
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Neal Fletcher
(@NealJFletcher) reported
from
Liverpool, England
@virginmedia No, the picture still looks like I’m watching TV on a cheese grater. Looking at a few threads on your forum this isn’t a new issue either, customers have been experiencing this for well over a year. How’s about I stop paying for the TV part of the package until it’s sorted??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ben
(@Ben17922033) reported
@virginmedia are the worst company on earth for internet. Called you over 10 times this week because you keep delaying my installation..... it’s now obvious you won’t make the 31st, hang up when transferring my call, no calls back, no accountability or anyone who seems to care?
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Narendra Tailor
(@NarryT2016) reported
@jason84woods @virginmedia please make sure you claim compensation for loss of service.
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Jason Woods
(@jason84woods) reported
@virginmedia Also while I’ve got your attention, we were supposed to have a complaint answered by the end of jan and have still heard nothing as yet
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Asha Carlos-Harker
(@ashacarlos) reported
@virginmedia Yes we have been calling since this afternoon, there is an issue but not been given a time when this would be fixed and it is a Monday as well so you can imagine the workload
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𝕻𝖆𝖚𝖑 𝕽𝖎𝖌𝖇𝖞
(@efctoffee77) reported
@virginmedia You wanna concentrate on keeping your current customers happy instead of advertising for new customers!! Think it’s time to move service providers
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Lynne
(@mlw_77) reported
@virginhelp @richardbranson @virginmedia Not been any help so far so I hold no hope of assistance
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Gary
(@_KingGJ) reported
@virginmedia internet down for the 4th time today. This is the 6th time in 12 months we’ve had issues. The worst time we had no WiFi for 6 days. How am I supposed to work like this? Do I need to switch providers to actually guarantee I’m able to work?
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Nicholas Dickens
(@NicholasDickens) reported
Having a right horrible time trying to get the internet to work with Virgin Media. @virginmedia
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linda acres
(@lindaacres1) reported
@virginmedia The agent wasn’t in a position to help.
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3lawe
(@ali_attalla) reported
My Daily #**** @virginmedia tweet. Thank you for the bullshit experienced I've received from you in the last 5 months!! Bad/No internet, rude customer service, lies everytime I call.