Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallasey, Metropolitan Borough of Wirral, England 12/12/2025 08:00

December 12: Problems at Virgin Media

Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Skelmersdale, Birkenhead and Prenton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomSkelmersdale Internet
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet
United KingdomBirkenhead Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Mentioned but not offered as I think they know the problem isn’t in our home . The problem that’s been supposedly fixed is ongoing since 26th Jan . Our minimum download speed is supposed to hardwired at 181 . New router and we are lucky if we get 80 on a good day. Never mind 😞

  • ShaunAFitzy78 Shaun Fitzsimmons (@ShaunAFitzy78) reported from Birkenhead, England

    @DaveRidgway2 @virginmedia 'We are experiencing really high call numbers at this time, most issues can be fixed online, or you may like to call back another time'...

  • John_murphy1 John Murphy (@John_murphy1) reported from Formby, England

    @virginmedia Thanks, according to your website it’s a known issue and won’t be fixed till 9pm. Never mind, just hope it’s fixed sooner especially as TV is down too!

  • Dan_Richards99 Daniel Richards (@Dan_Richards99) reported from Birkenhead, England

    @virginmedia Have spoken to them (not overly helpful)... The Network has now dropped for the 3rd time today!

  • Shellifumi Steve Shelbourne (@Shellifumi) reported from Aintree Village, England

    @AllenWeso6 @1878shadow @virginmedia Same here sort of mate. Only noticed how poor it was since I stopped working away and started working from home.

  • EmmaZhaan64 Emma (@EmmaZhaan64) reported from Roby, England

    @virginmedia is there an issue with the Netflix app? I haven’t been able to access it in over a week.

  • Dan_Richards99 Daniel Richards (@Dan_Richards99) reported from Birkenhead, England

    @virginmedia Rang them before (not very helpful). The Network has now dropped out for the 4th time today!!!

  • Acko_79 Acko (@Acko_79) reported from Liverpool, England

    Sort this **** service out. All night no internet @virginmedia

  • ShaunAFitzy78 Shaun Fitzsimmons (@ShaunAFitzy78) reported from Birkenhead, England

    @virginmedia I'm not a customer, I was just reciting what appears to be a generic message of customer service centre's, cheers anyway

  • Shellifumi Steve Shelbourne (@Shellifumi) reported from Aintree Village, England

    @AllenWeso6 @1878shadow @virginmedia Just binned them off to go back to Sky. Been paying for the all singing and dancing fibre broadband and it’s slower then my work mobile router! TV picture is dog rough and my Virgin Mobile sim won’t take calls from anyone on the EE network when I’m connected to the WiFi! See ya!

  • TeelingChris Chris Teeling (@TeelingChris) reported from Ormskirk, England

    @KeithJBolton @virginmedia dont take no **** m8💪

  • gmshilly Greg Shillinglaw (@gmshilly) reported from Birkenhead, England

    @virginmedia no broadband, is there problems in my area please?

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Thank you , as my husband said the other night we have spent hours on the phone this last month . Got told the other night this months bill will be suspended whilst they fix the problem . We will wait and see does any of the above happen then we will leave contract if not .

  • John_murphy1 John Murphy (@John_murphy1) reported from Formby, England

    @inyourentry @virginmedia Yeah, by Redgate. Been down since midday. My sister is on Park Road and with Virgin and she’s fine.

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia We are never off the phone to your team for a month now . It’s been escalated to the top apparently on our last call a couple of nights ago . Then we receive a message to say all is well when it’s clearly not . New router and everything . Looking to come out of contract now .

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Thanks for the info, leaving due to 6 weeks of problems and very many hours on the phone to yourselves trying to rectify . Told problems sorted when they clearly are not . Causing personal stress to me every time I make another long futile phone call to 150 ( waited 3hrs once)

  • Dan_Richards99 Daniel Richards (@Dan_Richards99) reported from Birkenhead, England

    @virginmedia 58.5 down and 36 up (wired)

  • Paulwhittle8 Whittle (@Paulwhittle8) reported from Birkenhead, England

    @GripperTake68 @virginmedia Virgin Media as a whole are shocking at providing any sort of customer service mate.

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Yes formal complaint ..... the problem is at your end I believe and we aren’t the only customers in the area affected . It’s just frustrating to be sent messages to say the problem is fixed when it’s clearly not . Enough stress in life without all of this . Leaving contract it is

  • John_murphy1 John Murphy (@John_murphy1) reported from Formby, England

    @virginmedia hi, the internet seems to be down in the Formby area (L37). Green flashing light on the modem and can’t get online. Any idea when it’ll be resolved. I’m working from home and need it back!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DRJAMESOFF James Trollope (@DRJAMESOFF) reported from Cardiff, Wales

    @FizzyM7 @brumsongsben @virginmedia Someone has also tweeted that the estimated fix is around 6:05 but not sure how accurate this is

  • SianPrime Sian Prime (@SianPrime) reported from Guildford, England

    @virginmedia FYI, received phishing email today claiming to be from Virgin Billing & with your logo. Said our service will be suspended from 02/04 due to invalid billing info & invited us to sign into our account by clicking on button in email to validate billing details.

  • ya_diks Adrienne (@ya_diks) reported from Coatbridge, Scotland

    @virginmedia HELP

  • swords31 mpg65 (@swords31) reported from Fingal County, Leinster

    @VMSportIE @virginmedia No reply👍Great Customer Service guys..#SwitchtoSky #virginmedia

  • mosaicLGBTyouth Mosaic LGBT Youth Centre (@mosaicLGBTyouth) reported from Islington, England

    So this is what @vmbusiness does to support charities in this time of need. Nothing. #COVIDー19 is now a pandemic and they suspend phones for charities which scramble around to try to support people remotely. While other businesses donate to charities #VMBusinesss cuts us off.

  • mrs_harket BeKind_Charlatan🌱 (@mrs_harket) reported from Rayleigh, England

    @CybillLiberty @virginmedia @reece_dinsdale had problems & got it sorted. They do seem like an awful company tbh.

  • bthomson1986 BrianThomson (@bthomson1986) reported from Milngavie, Scotland

    @virginmedia have been trying to speak to someone to change my package with no luck - text service won’t reply, online can’t be done and phone Center’s no option - help please

  • YidBarmy David Rathband (@YidBarmy) reported from Burntwood, England

    Virgin Media customer service is non existent. 6 times today I’ve called to make changes to my package. I’ve waited on average 50 minutes each time only to be cut off each time. You can add to your package on line but you can’t remove anything. Just wait till normality returns...

  • cicismith81 Careen 'Cici' Smith (@cicismith81) reported from Manchester, England

    @virginmedia HELP ME!!

  • drewy__ Jez (@drewy__) reported from Whitchurch, England

    @virginmedia I’m trying to contact via calling the number but I can’t get through as I’m a new customer wanting to join!