Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
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The latest reports from users having issues in Wallasey come from postal codes CH44.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Upton, Skelmersdale, Liverpool, Prescot, Wallasey, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Upton |
TV | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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Karl Robinson
(@KRobbo1982) reported
from
Liverpool, England
@virginmedia are a joke! Ive lost my services for today due to their incompetence. Been on the phone for 45 mins and got nowhere. Complaint lodged which will also get nowhere i bet.
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Iain Dyer
(@IainMichaelDyer) reported
from
Garston, England
@virginmedia Simply by reconnecting my services after saying that you were happy to rearrange the bill payment date and my services would be unaffected. I have been told this is impossible though so cant see it happening. Its really bad customer service IMO.
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Lucy87
(@Lucy8720) reported
from
Birkenhead, England
@virginmedia Getting seriously fed up of watching something on Netflix and 20 mins in and it goes off again. Same with my phone, always has an exclamation bar next to it. Internet is awful, i was told if im not getting what im supposed to be i can cancel which is what i will be
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Michelle
(@michdavey71) reported
from
Maghull, England
@virginmedia do you have an alternative number I wish to cancel my contract but haven’t got time to be constantly on hold.
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia @marcyeboah That’s the problem. You can’t help on social media as you are not empowered to do so. You merely advise to call the number that is causing all of the issues in the first place
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@MattTRFC @Stemac2010 @virginmedia Yes Matt, I was shocked too I had no choice but to hand my 30days notice in, I’ve been with them since 2009 no way I’m paying £1 more a month for 100mb compared to what a new customer would pay for 300mb!
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@ChrisMa72444992 @virginmedia Wow! Really are breaking the boundaries in shocking customer service
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catherine
(@1972CW1972) reported
from
Garston, England
@virginmedia That’s the number I’ve been on hold to, then got cut off. I have 3 phone acc, TV, broadband and a business acc. I just want to cancel one sim and it seems impossible
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh so if there are issues with Virgin Media they can easily switch to BT. If BT High Speed Fibre Optic broadband can be secured sooner, rather than later, those residents who are experiencing issues with Virgin Media can switch/be able to access the High Speed Fibre Optic service.
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@virginmedia Any deal that a new customer can get would be fine :) I don’t think it’s fair a customer that’s been with you for 10 years who already has all the equipment needed should pay more for less
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
Shocking service from @virginmedia call centre tonight and still waiting for a manager to call me. #notholdingmybreath.
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@LeoNak8484 @bt_uk @virginmedia @virginmedia just as bad I’m afraid
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Councillor Michael Haw
(@CllrMichaelHaw) reported
from
Eccleston, England
@stevehhh Virgin media is accessible, the problem has been reliability. A number of residents on those roads listed have had severe issues with the service & from experience BT Broadband is the more reliable. For example, in Eccleston Park residents now have access to Virgin & BT... [cont]
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Michael
(@moore12_michael) reported
from
Heswall, England
@virginmedia your network has been down most of the day to more than just some of your customers!! My 12 year old daughter unable to phone/message me and I’m unable to track her T1 diabetes levels which requires data. Shocking you are not treating this with higher priority!
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@virginmedia I’ve had issues during my 12month contract & I still rang up to renew. I was then told I wasn’t entitled to any new customer deals & I’d have to pay a £1 more a month for your budget service compared to what a new customer would pay for your top package.
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AmyNaylor
(@amynaylorr) reported
from
Liverpool, England
@virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia Send an engineer to fix the faulty equipment would be a start. Manager never called back btw. #shocking
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catherine
(@1972CW1972) reported
from
Garston, England
@virginmedia seriously listening to stupid music for 12 minutes, gets thru, told to hold and then cut off 😫
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia @McBeth1977 You need to actually get to speak to somebody in order to raise a complaint.
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Michelle
(@michdavey71) reported
from
Maghull, England
@virginmedia do you have an alternative number , I wish to cancel my contract but haven’t got time to be constantly on hold .
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kate Welling
(@_M155Y_) reported
Getting through to @virginmedia is impossible. Wait time is currently 4 hours. Shocking customer service level!
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Dianna
(@Dianna46669303) reported
Beware if you are a Virgin Media Customer, you may receive a call claiming your Wifi router needs a replacement, then another call stating you are due some compensation. It is a scam.
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Shaun Friend
(@friendy85) reported
@jimbojetset1981 @virginmedia Hahah I see no responsibility taken there by the twitter "bot" either mate. Basically when u get through all the best . Im with them and their customer service is a joke now. Used to be so so good. Dreadful.
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Jason kingdom
(@glanford99) reported
@virginmedia It never is. Now I have been pushing for it, you have promised numerous time it will be completed. Sometimes a person turns up but quickly leaves again. My connection has been delayed and delayed. I am promised it will be resolved but it still gets delayed. I signed up for tv 2
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Christine Ender
(@EnderChristine) reported
@virginmedia frustrated after hours on hold, being transferred and then cut off when wanting to cancel a subscription - why do you not have an email for such a process!!!!
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Amanda Firth
(@amandacowie) reported
@virginmedia Of course. I told her I wanted to cancel, she kept telling me she’d look into better deals. I said I didn’t want a better deal, I just wanted to disconnect. She told me she’d have to speak to her manager (no idea why), put me on hold for a bit then hung up. Nothing was advised.
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Tina Jessop
(@Tina_Cliff) reported
@virginmedia why do you keep hanging up on us? Been trying to cancel since 13th January? 45 minutes on the phone each time and you cut us off when we ask to cancel. Literally spending hours and hours on this!
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Freya Schofield
(@freya_schofield) reported
Internet connection has been getting steadily worse for the last few days. Now only get a signal if I literally sit in the hallway next to the router. Thanks Virgin Media 🙃
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Rahul Modgil
(@rahul_modgil) reported
@virginmedia I have explained on other thread as well. I have issues with BROADBAND service. I need some one to call me ASAP
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Devil's Advocate
(@DA__writes) reported
@virginmedia It’s regarding a broadband account. I am utterly shocked at the unprofessionalism of your customer service that I’ve experienced today. I’ve never seen anything so bad.