Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
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The latest reports from users having issues in Wallasey come from postal codes CH44 and CH45.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Upton, Liverpool, Prescot, Wallasey, Ellesmere Port, Eastham, Skelmersdale and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Upton |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Prescot |
Phone | |
| Liverpool |
Internet | |
| Wallasey |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Yes I know! They are doing essential works but you say broadband outage and you get data on your phone. That is a breach of trading standards as apparently you don’t do that
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are useless fixing an area so they break your broadband then get you to do lots of useless tests that show the same thing then ask for a reset that will not fix anything
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Still a problem. Programmes we recorded Thurs & Friday are unwatchable (& not available on Catch Up for some reason)
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Looks like your engineer told me he would book a follow up appointment then didn’t bother. Your customer service lately and ability to provide a service are very lacking
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia Hi, I've been on to the Service Status line, no issues. Used My Virgin Media app no issues raised with Broadband or TV provision. Still picture break-ups on some channels.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia The team have booked an engineer but advised changes on router settings that have made it a bit better until the engineer can fix it properly
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are totally crap and lie. No broadband we will put it on your phone like! Call for 30 minutes beginning for help all I get is I understand
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Planned work which is fine but the advert in writing and on the tv makes it sound good that you get data on your Virgin mobile if your broadband ever goes down. Just finding the contact for trading standards
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I already spent ages on the phone on Friday when I needed internet but you were doing essential works. I study, work and have a young daughter I don’t have time for long phone calls for a service that should work.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia just found out as I’m an oomph customer on volt I should get broadband of 350 but getting 53 jitter is beyond a joke too. What happened?
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia He swapped out the router said that solved a bit of the issue but speeds still not as expected then said he would have to book a longer appointment to figure out the issue so he went. Waiting for another appointment
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Alan Dean
(@alandean1878) reported
from
Roby, England
@virginmedia It's worst on 601 BBC News where either part or all of the screen pixilates. But it happens on other channels to a lesser degree.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I need to make a complaint and submit my bill for time wasted with tests that show me what I already know….it’s faulty and has been on and off for a long time and each fix doesn’t fix it
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia They’ve sent a signal to it which they say will fix it but it’s even worse now
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Engineer just left. Has sorted the problems with all 3 sets. Very considerate explaining everything to me.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia can you remind me the link for customer complaints please. Engineer lied, lost working time now still not right and I refuse to keep paying when I’m not getting a steady working internet let alone at the volt speeds as advertised
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Every time it fails I have never been asked to do a reset. The last time they checked their system and sent an engineer who put attenuation on it as the jitter was high and the system showed a fault their end
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia offer volt speeds of 350 paying for 200 getting 60ish it’s ridiculous I’ve spent hours sending them proof when jitter high they think resetting it all and spending more hours getting everything back up will work and I don’t it’s only been this bad this time since
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
Problem with @virginmedia in my area. Unable to watch @jamie_murray & @BrunoSoares82 To say I'm miffed is an understatement. 😠😠
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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p
(@Phil_t1983) reported
@virginmedia It’s not my end it’s yours, whole area! Supposed to be fixed on the 2nd, then the 9th then 14th and now the 18th I’ve filled out a complaint form and still haven’t had a reply!
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Jon Jackson
(@JonnyJ84) reported
@virginmedia I’d just like you to get my poxy WiFi to work. Endless calls, long waits and still no help from you other than “we can’t find a fault on the line”. I’d cancel if I wasn’t mid contract. #useless
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Hayley Brockhouse
(@Hay_Autism_Mum) reported
@virginmedia hello can someone help please. I’ve had my equipment delivered today, but the connection in my new house is broken. I have another connection upstairs but it’s no good to connect my tv too so I can’t use my 360 box.... only moved in Monday and was told self set up
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Gavin Harris
(@JimmyBob1981) reported
@virginmedia I’d just like a stable internet connection tbh.... but little hope of that as a @virginmedia customer
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Dan The Barmpot #KBF
(@woodborobarmpot) reported
TAKE NOTICE @virginmedia - It is a week since I sent Power of Attorney paperwork and authorisation to your Sunderland office to CANCEL accounts. This nor the duplicate have not been acknowledged as requested. If your services are NOT removed in 48 hrs, I will seek legal advice.
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Mairéad Rose
(@MaireadRG) reported
@virginmedia @virginmedia how about providing a decent connection? or a call back from your complaints team?? only been with you a few months and can't wait for our contract to be up. Why don't you work on your customer service rather than posting stupid polls to your twitter
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Judith Lewis
(@jcnotcslewis) reported
@virginmedia So the local fault is fixed. TV still not working. An hour on the phone last night, attempted to be put through to another dept who did not answer. This morning they answered, said wrong dept, putting me through to another who aren’t answering. What should I do now?
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rdg987
(@rdg987) reported
@virginmedia trying to cancel my contract... virgin have hung up twice... on hold for 40 minutes, get thru, give details, redirected... yep they hung up! Appalling. Now calling again!!
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Robert Barber
(@rabarber3181) reported
@virginmedia Text message service
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RealityCheck
(@Complyorcry) reported
@virginmedia problems again with my broadband. After almost three weeks without it I have no service again and engineer not coming until 21st. How are kids meant to study or people WFH with such a poor response time?