Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallasey, Metropolitan Borough of Wirral, England 03/31/2026 15:50

March 31: Problems at Virgin Media

Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Skelmersdale, Prenton, Prescot and Upton.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomSkelmersdale Total Blackout
United KingdomSkelmersdale TV
United KingdomPrenton Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @virginmedia So I’ve scanned the living room ok Come up to the bedroom above the router, can’t find it! And doesn’t find it anywhere else upstairs! My phone won’t connect so the WiFi at all! It shows as connected but can’t access the internet. And I’ve forgotten the network!

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Yes formal complaint ..... the problem is at your end I believe and we aren’t the only customers in the area affected . It’s just frustrating to be sent messages to say the problem is fixed when it’s clearly not . Enough stress in life without all of this . Leaving contract it is

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia We are never off the phone to your team for a month now . It’s been escalated to the top apparently on our last call a couple of nights ago . Then we receive a message to say all is well when it’s clearly not . New router and everything . Looking to come out of contract now .

  • joemartin66 Joe Martin 🌈🌹 (@joemartin66) reported from Roby, England

    @virginmedia can someone come and sort out the wires left hanging out of the wall of my new home! What an absolute mess Virgin have left no covering and the grid left open! Piss poor workmanship sort it out now

  • Dan_Richards99 Daniel Richards (@Dan_Richards99) reported from Birkenhead, England

    @virginmedia 58.5 down and 36 up (wired)

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Thank you , as my husband said the other night we have spent hours on the phone this last month . Got told the other night this months bill will be suspended whilst they fix the problem . We will wait and see does any of the above happen then we will leave contract if not .

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    Is it just me or @virginmedia mobile gone down 🤬🤬

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia on phone last night for nearly 3 hrs trying to resolve a speed issue 16 not 350!. Promised a phone call today which didn’t happen ( again ) . Now on hold waiting for over an hour again . Have contacted Ofcom for advice as this is surely a breach of contract

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Thank you and I hope so too . No team didn’t advise what the issue is , just that there’s an engineer in the area trying to fix it since 26th jan . No expected date of resolve was told

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Update : got through after approx 20 mins , fault still in area and no expected completion date . Home schooling restarts next week and I’m hoping it will be resolved by then as causing many problems for my children online doing the work set by their schools

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Hi we’ve been having to reset it all the time with the pin . Husband has just told me they think it’s a cabling issue in the area

  • Dan_Richards99 Daniel Richards (@Dan_Richards99) reported from Birkenhead, England

    @virginmedia Rang them before (not very helpful). The Network has now dropped out for the 4th time today!!!

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Mentioned but not offered as I think they know the problem isn’t in our home . The problem that’s been supposedly fixed is ongoing since 26th Jan . Our minimum download speed is supposed to hardwired at 181 . New router and we are lucky if we get 80 on a good day. Never mind 😞

  • tmcd1989 Tom McDermott (@tmcd1989) reported from Roby, England

    @virginmedia I’m a new customer and have installation booked for 24/02 for my broadband. The house currently doesn’t have any TV aerial cables, will these be installed the same day?

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @virginmedia you promised our connection would be better however, still having so many issues!! Today working from home is nightmare!

  • Paulwhittle8 Whittle (@Paulwhittle8) reported from Birkenhead, England

    @FairCop_ @virginmedia Disgusting as ever. Shocking customer service.

  • TeelingChris Chris Teeling (@TeelingChris) reported from Ormskirk, England

    @KeithJBolton @virginmedia dont take no **** m8💪

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Tv services are back up and running but due to an awful month not having it working do wonder when it will go down again . WiFi still shockingly disappointing. 48 mbps is our download yet we are paying for 200 mbps ie what we upgraded to a few months back . Disappointing

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Done this multiple times and yes there has been since 26th jan ! Was supposed to be fixed by 9th feb . Been on phone for 3 hrs , promised call backs and then asked yesterday to do the downloads . Your advice is going around in circles and not sorting our issues out .

  • Dan_Richards99 Daniel Richards (@Dan_Richards99) reported from Birkenhead, England

    @virginmedia Have spoken to them (not overly helpful)... The Network has now dropped for the 3rd time today!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • heavychords heavychords (@heavychords) reported

    @virginmedia , ok this is poor...three months on and look at these speed test results. 5 Ookla tests on the mac, 5 tests on the phone, average download speed = 7 Mbps (actually 6.699 Mbps). I'm paying for...wait for it...100 Mbps. I need to move providers pronto. This is rubbish.

  • jolby120 Jolby (@jolby120) reported

    @virginmedia Hi, no, no known issues in the area.

  • JonathanMoran10 Dr Jonathan Moran (@JonathanMoran10) reported from Dublin City, Leinster

    @virginmedia Is the WiFi down in Dublin 2 now?

  • dc99942 DC (@dc99942) reported

    @MollySullivan26 It's on Netflix isn't it? I used to have it but I have Virgin Media still plus Discovery+ subscription. Had Prime for a year until last month as met it run out its gone crap. Heard Netflix putting their prices up AGAIN. And well I feel you 100%. Keep going u know the score

  • dennisonpacker Dennison Packer (@dennisonpacker) reported

    @virginmedia Hi thanks. The test says nothing is wrong, but if I may I'm pretty sure that only tests for service issues and faults not speeds being below guarantee. I want you guys to tell me what speed you're seeing your end - as I reckon I'm grossly overpaying. 1/2

  • johnwithbeard John (@johnwithbeard) reported

    @virginmedia Spent yet more time on phone trying to cancel order since monthly price charged not what promised. One person claimed he could fix price, but confirmation emails never came. So guess I will waste another hour this morning on phone to your customer services

  • chrismoranuk Chris Moran (@chrismoranuk) reported

    @JonDennis @virginmedia I’ve now developed a grisly fascination with how bad the service is

  • andyshaw1986 Andrew Shaw (@andyshaw1986) reported

    @virginmedia Why when I requested email contact?Their email has said its resolved. It isn't.Ive had several broken promises, 2wks without service, and I have made it clear the resolution required - my package reduced to the service I am receiving and a refund for the fortnight without service

  • zoezoezoed Zoe (@zoezoezoed) reported

    @virginmedia and back before 8 am making noise absolutely appalling some people work night shift! I’m complaint to council about you stupid idiots

  • AndrewWedge A Wedge 🏴󠁧󠁢󠁳󠁣󠁴󠁿💙🇪🇺 (@AndrewWedge) reported

    @virginmedia You promised yesterday! You told me all day i would have had a call back. Get the call back please, they need to contact me. If I call I end up in an endless loop of call centres on premium lines who can’t help me. This is becoming a farce @Ofcom