Virgin Media outages and service status in Wallasey, England

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Wallasey, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Ellesmere Port, Birkenhead, Wirral, Prescot, Skelmersdale, and Prenton.

City	Problem Type	Report Time
Liverpool	Wi-fi	1 day ago
Ellesmere Port	Internet	3 days ago
Birkenhead	Internet	3 days ago
Liverpool	Internet	4 days ago
Liverpool	Internet	5 days ago
Birkenhead	TV	6 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

• 
  Gary Banks (@GaryBan47314801) reported 5 minutes ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

• 
  Clare B (@clarebellla) reported 7 minutes ago from Liverpool, England

  @virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning

• 
  Rob (@Robertlfc_) reported 9 minutes ago from Liverpool, England

  @virginmedia fix ur awful service!!!!

• 
  Gary Kilroy (@Gary_Kilroy) reported 9 minutes ago from Liverpool, England

  Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

• 
  Ndawana Youngson (@NdawanaY) reported 10 minutes ago from Liverpool, England

  @virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)

• 
  Dave Woodward (@DaveWoodwardAC) reported 18 minutes ago from Birkenhead, England

  @Jackingsworth @SimonMiller316 @virginmedia I had no issue when I cancelled mine when I moved house last year I did it all online talking to one of their agents

• 
  Gareth Hughes GBC TV (@GarethWHughes) reported 24 minutes ago from Roby, England

  Has virgin media gone down? #virginmedia @virginmedia

• 
  Jeanette Lewis (@jenlew1983) reported 27 minutes ago from Liverpool, England

  Yet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!

• 
  Ian Hawksey (@ShanklyBob77) reported 28 minutes ago from Aintree Village, England

  Absolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.

• 
  Ndawana Youngson (@NdawanaY) reported 31 minutes ago from Liverpool, England

  @virginmedia Too many service drops. Engineer has been to properly to fix but this persists.

• 
  Josh (@Parleyyyyyy) reported 33 minutes ago from Liverpool, England

  @virginmedia I’ve just done that. If you watch the video though you’ll see it doesn’t even let me get to the login page. As soon as I click on virgin media customer it tries to take me to a website & then closes down

• 
  CryptoDan2k (@CryptoDan2k) reported 34 minutes ago from Roby, England

  @virginmedia The issue is I also believe it's my equipment as well. The down time I have you don't seam to log it all. I dont want a router upgrade or anything like that I just want a working router. Everytime I call there is a fault in the area.

• 
  CryptoDan2k (@CryptoDan2k) reported 43 minutes ago from Roby, England

  @virginmedia Yes, like previously said this is minimum of once, sometimes.twice weekly then I have to phone yous to split the signal again.

• 
  Graeme Radebe (@Radebreast) reported 45 minutes ago from Ormskirk, England

  @virginmedia Hi - Ive noticed alot of people are having the same issues. Its the Sky TV Go app on Playstation 4. Ive checked it on another internet and it works fine so it is definitely an error on your side. You need to sort the internet settings. It struggles to load “on Now” on the app.

• 
  Tim Jackson (@TimmyJ1972) reported 46 minutes ago from Garston, England

  @virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine

• 
  Stuart Wilks-Heeg (@StuartWilksHeeg) reported 48 minutes ago from Seaforth, England

  @tonymc39 @virginmedia Really, truly shockingly terrible.

• 
  Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported 50 minutes ago from Eccleston, England

  Virgin media customer service 🥴😭🤯

• 
  Kevin Saunderson* (@kevsauno) reported 51 minutes ago from Liverpool, England

  @virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.

• 
  Maureen StewartJones (@supergran22) reported 56 minutes ago from Eccleston, England

  @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

• 
  CryptoDan2k (@CryptoDan2k) reported 58 minutes ago from Roby, England

  @virginmedia Are you wanting me to comment in the broadband section? Can you explain the benefits of this as you won't send an engineer out if there is an issue constantly in the area and your tech team are already aware of it, plus I have the ofcom complaint aswell?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Ian Lythgoe (@IanLythgoe4) reported 12 minutes ago

  @_kerryking_ @AndrewPittman2 @virginmedia Mine has just been fixed if you have a splitter (big white box) check the power plug there should be a green light on it if not thats the problem (which i had) if you dont have a splitter box i aint got a clue

• 
  v (@PaulWes15396579) reported 16 minutes ago

  @virginmedia i don’t have account , your so bad i paid up early, my post is redirected , you haven’t sent a box . just post the ******* address

• 
  Chríss (@Chriss_m) reported 17 minutes ago

  @emma_blingo @Benleo @virginmedia Very, very common. I don’t know a single person who gets the speed (consistently) that they’re actually paying for. This, I think, is a huge scandal that’s never really looked at.

• 
  Holeshot BMX (@HoleshotBMX) reported 20 minutes ago

  @Benleo @virginmedia Glad I’ll never be using Virgin media

• 
  Ben Leo (@Benleo) reported 25 minutes ago

  Update to this… they really are the worst company in Britain right now - and you won’t believe what @virginmedia have done. I called VM on April 30 asking them to come and fix a broken outside cable at my house. I was (wrongly) told that in order to fix the cable I had to agree a new two year contract which included a main 360 TV box and three streaming boxes. Nothing was ever arranged about fixing my problem, the broken cable. The Indian call centre guy just wanted a sale. After many calls and a missed appointments where I waited in pointlessly after no one ever turned up, an engineer came to fix the cable and install my new boxes. The TV never worked. More calls, two more engineer visits, and it still wouldn’t work. I then posted the original below on X. I then a call from the Virgin Media CEO @LutzSchueler’s assistant to say they MISSOLD me the new contract I never wanted because VM no longer offers 360 TV boxes which allow you to pause, record and rewind live TV. I said ok fine, just put me back on my old contract which had a 360 box - the contract I never would have left until you missold me a new one under the pretence I needed it to fix my broken cable. The CEO’s assistant said no, I can’t go back onto my old contract. And she said I can’t have a 360 box on my new contract. So I’m now stuck with a service I don’t want and was lied to about - with no option to return to my previous contract that I was perfectly happy with since April 2025. They’ve not only missold me a contract, spent hours and hours of my time trying to sort it and caused a hell of a lot of stress - but they’ve now also breached my old contract. She offered me £200 compensation and an apology and said I must stick with the new contract or disconnect. A completely shambolic, insulting and quite frankly disgusting way to treat a customer who has been with them for years. I’ve heard from many of you about similar situations and will now be taking the case to the ombudsman. A clear breach of the Consumer Rights Act and the The Consumer Protection from Unfair Trading Regulations 2008. If anyone has similar experiences with @virginmedia please write them below or DM me. I’ll be fighting for British consumers to make sure they can never treat people like this again.

• 
  Sir Moanalot (@Sir_Moanalot_) reported 26 minutes ago

  @Benleo @virginmedia They are awful. I’ve been stuck with an exorbitantly priced rolling contract because I plan to move house soon and have no idea if wherever I move to will have VM cable in the street. Zero reward for customer loyalty. When I do finally move, @virginmedia can get in the bin.

• 
  Steve Hard (@PercivalPeabody) reported 29 minutes ago

  @Benleo In the end, I wasn't prepared to waste my time trying to get blood from a stone, so I called my bank to report it as fraud. Whether they put it down as fraud or not, I don't know, but they knew all about Virgin Media and did a chargeback for me.

• 
  guygorilla (@guygorillacity) reported 30 minutes ago

  @Benleo @virginmedia Agree - worst company - taking more than fixed price contract stipulated from an old age pensioner.

• 
  Kelly Turner (@kellyj70) reported 31 minutes ago

  @virginmedia I am going round in circles. I’ve DM’d you several times and NEVER get a reply. Terrible customer service.

• 
  oatcake (@tdog1410) reported 36 minutes ago

  @Benleo @virginmedia entered my pensioner mother in law into a new contract because she paid her bill the month after her original contract ended and cause she now moved to BT chasing her for hundreds of pounds for a contract she never entered into