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Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Wallasey, England

The most recent Virgin Media outage reports came from the following cities: Prescot, Liverpool, Skelmersdale, Prenton, and Upton.

CityProblem TypeReport Time
Prescot Internet 2 days ago
Liverpool Wi-fi 5 days ago
Liverpool Internet 8 days ago
Liverpool Internet 9 days ago
Liverpool Internet 10 days ago
Skelmersdale Total Blackout 11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • DCBlue11
    Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia Yes it's the same problem

  • ljonesljones14
    BIG EARS Mum to George & Daisy (@ljonesljones14) reported from Liverpool, England

    @virginmedia sick and tired of red button not working, message comes up on screen App temp unavailable try again in a few minutes happening all the time for days on end Virgin going down the pan always something not working & still paying for services we cannot access

  • thereal_rookie
    Paul Rooke (@thereal_rookie) reported from Prescot, England

    @virginmedia It was an account pretending to be yourselves, trying to phish for info. Reported it to Twitter. The account viriginmeida has been suspended. #regards my issue. Your black spot spotter is not great if a black spot is so black that I get no WiFi

  • thereal_rookie
    Paul Rooke (@thereal_rookie) reported from Prescot, England

    @virginmedia Rebooted, changed channels, sometimes get a bit of 5ghz, but really not high quality signal, stuttering video playback.

  • Maddelan
    Madeleine Fletcher (@Maddelan) reported from Seaforth, England

    @virginmedia No never got to speak to anyone - the message that you were closed only came at the end of all the automated messages!!!!

  • DCBlue11
    Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia @virginmedia engineer has been out done tests everything fine , except the Wi-Fi cutting out . Which you say is because of Android 08 . My partner has same device as me but has Android 07 and she has the same problem. It was fine till a couple of months ago I think it's your hub

  • DCBlue11
    Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia Re: Wi-Fi cutting out, exclamation mark .Samsung blame your hub @virginmedia blame Android 8.0.meanwhile my service gets worse with no solution in sight. #frustrated

  • Lyntrick
    L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia The last time I was talking to a man I explained all that had happened and said it is 1.30am here and I want to get it sorted and he hung up. It seems to be working ok now so that's why I think its the weather but I must say you need to revise your customer support

  • leighwynne33
    Leigh Wynne (@leighwynne33) reported from Seaforth, England

    Maybe little quiet for few days as ive got no internet due to outage at virgin media :/

  • YODELhell
    YODELhell (@YODELhell) reported from Ellesmere Port, England

    @virginmedia @natashaoneill_ We’re getting sick of saying this. It’s NOT the customer’s responsibility to contact YODEL. Virgin hired them. Contract is with Virgin. All YODEL will do is tell the customer to contact Virgin. Stop lying to customers.

  • Lyntrick
    L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia I think it was the bad weather we had last night affecting the signal. The first time I rang up the lady I spoke to was ok then she asked me to get Google up on another device so I went to get it when I got back she had gone. I told her to hang on while I got the device 1/3

  • AbbieMarieBrid
    Abbi (@AbbieMarieBrid) reported from Seaforth, England

    Asked her to hold today then put the phone down @virginmedia you need to sort yourself out! I’m using my 3G to send this cause our WiFi is soooooo badddddd!!! #badcustomerservice

  • DCBlue11
    Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia Yes tried it , no change. As I mentioned in previous posts my partner Lyndsay has the same problem. Still waiting for you to come up with a solution ! Seriously thinking of trying another network now for my broadband. 😡😡

  • TomMunns1
    Tom Munns (@TomMunns1) reported from Wallasey, England

    @virginmedia hi, I can’t register for my virgin media. I type in details and it doesn’t progress my past the register page. Can you help.

  • paulgtrainer
    Wirral Kloppite (@paulgtrainer) reported from Birkenhead, England

    @paulychan @virginmedia My internet went down for 30 mins. Came back on 5 mins into the game. I'm on BT (not for much longer if I can help it!)

  • YODELhell
    YODELhell (@YODELhell) reported from Ellesmere Port, England

    @virginmedia @sharonod1 Clearly they bloody can’t. Stop telling her the same crap.

  • AbbieMarieBrid
    Abbi (@AbbieMarieBrid) reported from Seaforth, England

    @virginmedia really disappointed, had a problem with yourselves for months and managers are meant to phone back still not heard anything!! It’s becoming a joke! If my mum stays next to the phone any longer she’ll turn into stone! #badcustomerservice #helpme

  • leighwynne33
    Leigh Wynne (@leighwynne33) reported from Seaforth, England

    My alien dog is about to die in warframe as cant feed it thanks to me not having a internet connection thanks to awful service at @virginmedia #warframe Only took me 190 hours get him now he's gonna be lost for ever! 😤😡😭

  • DCBlue11
    Dave Carson (@DCBlue11) reported from Liverpool, England

    @virginmedia An engineer has tested it ,it's fine. my partner has same device as me but has Android 07 not 08 and she has the same problem. It was fine till a couple of months ago. I think your hub is the problem ,waiting for a solution! 😡

  • Reidy_25
    liam (@Reidy_25) reported from Prescot, England

    @virginmedia your internet is terrible and you have the cheek to charge people a small fortune for the use of it

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MrBhikha
    Mr B (@MrBhikha) reported

    @virginmedia once upon a time unrivalled best broadband in the UK. What on earth happened? Looks like you took broadband to space with you. Down again?!?? And for a large portion of the UK too?!? And you put the price up £3.50 per month....

  • M4X______
    Max (@M4X______) reported

    ffs virgin media wifi goes down too often

  • Lionsroar_79
    Lionsroar_79™ (@Lionsroar_79) reported

    .@virginmedia down and by the looks of it it's not only me

  • Paul91035483
    Paul (@Paul91035483) reported

    @virginmedia What is wrong with your servers. Me and 4 other of my mates are having the same problem from separate households. No connection to DNS server.

  • Curtis_dockray
    Curtis Dockray (@Curtis_dockray) reported

    @virginmedia any chance of WIFI that doesn't go down?

  • SixPunchMan
    Adam 🕷 (@SixPunchMan) reported

    Fix the wifi you fat ***** @virginmedia

  • Courtne96569604
    Courtney Ward (@Courtne96569604) reported

    @Paul91035483 @virginmedia Everyone is having that problem it’s a joke

  • Pitobsessive
    MBA|AF|Pit - R.I.P Baby Daisy 💔🐶 (@Pitobsessive) reported

    @Josh_the_G4ymer @virginmedia I feel you! I just came off from Monster Hunter and was about to hang up my call with my bf untill it did it for us! 🙄 Wonder what’s going on....

  • Iyaz164
    iyaz (@Iyaz164) reported

    @virginmedia fix the wifi you ********* wtf

  • dominicpanda_
    dominicpanda (@dominicpanda_) reported

    .@virginmedia down cataclysmically