Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallasey, Metropolitan Borough of Wirral, England 03/01/2026 23:05

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Upton, Skelmersdale, Prescot, Wallasey, Ellesmere Port and Eastham.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Phone
United KingdomUpton TV
United KingdomSkelmersdale Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

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Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • spuddy1878 Neil (@spuddy1878) reported from Liverpool, England

    @virginmedia Two different mobile phones and no joy at all. It’s picking up another WiFi signal from someone else but not from my home.

  • HenseyP pet hen (@HenseyP) reported from Seaforth, England

    @ANIM3TA @virginmedia Doing it to my sister been charging her for all Bollywood showcase along with box nation , only found out about it this past month ,phoned up to say she has never known she had them ,never viewed ,, refusing to cancel them off ,won't listen or nothing ..appalling virgin

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia IT says there's no issues in the area, the speed test was done wirelessly. I have the hub in the same place I have always had the modems, hubs in. This issue has been ongoing ever since I received the newest hub. All wires are in tightly so it's not that. I have a new phone too

  • Childwallcable Tony Zeverona (@Childwallcable) reported from Liverpool, England

    @virginmedia you have the worst customer services I have ever experienced from being cut off during calls to failure to call back

  • scoobyjue julie hennelly (@scoobyjue) reported from Seaforth, England

    @virginmedia and still waiting. Internet keeps going off. Can’t leave because still tied into a contract yet we still have to pay for service we can’t use! #joke

  • heatherjoy3 heather (@heatherjoy3) reported from Ellesmere Port, England

    @virginmedia since power out earlier my phone has died. Any help please. Ch66 2rz

  • CRMann78 NYPD Blue (@CRMann78) reported from Liverpool, England

    @virginmedia Been with Virgin for 5 days of dreadful customer service, how can a mobile set up result in loss of all subscribed tv channels, held in queue for over an hour is the norm, will be cancelling my contract due to this total mismanagement #VirginMediaSucks

  • scoobyjue julie hennelly (@scoobyjue) reported from Seaforth, England

    @virginmedia this company is an absolute joke. This is like 6 engineers numerous phone calls’ complaints. Can’t get them to call us back. Paying for service that doesn’t work!

  • JoelLJelen JoelJelen (@JoelLJelen) reported from Liverpool, England

    @virginmedia it’s 2019, your online customer service is so poor and your offline telephone service saw me waiting 15 mins and still in a queue! Given up.

  • BarryWalters7 Barry Walters (@BarryWalters7) reported from Seaforth, England

    @virginmedia yet again our home phone line is not working, can you please let me know when I can expect to have it in working order as per our contract

  • JE_Boland Jane Boland (@JE_Boland) reported from Seaforth, England

    Been on hold @virginmedia for 25 mins- now on 3rd call and nearly 2 hours. Shocking customer service. Making my decision to leave that much easier.

  • leighwynne33 Leigh Wynne (@leighwynne33) reported from Seaforth, England

    @micramanic @virginmedia @ThreeUK I had weeks without it because of box outside. The connection had de-ttached and thats why rounter wasnt pickin up signal

  • scoobyjue julie hennelly (@scoobyjue) reported from Seaforth, England

    @virginmedia hardly got no service. Rang and complyyet again. Then been told our wiring was wrong and has been for for nearly a year since installed. Gave us excuse after excuse. But still paying full price Engineers been out twice to do new wire. We have put complaint in and

  • flux_blair Alex Downes (@flux_blair) reported from Liverpool, England

    Just had a call from @virginmedia asking me what I use my network for, how many devices I have on the network. Please mind your own business, answers to these questions can be used by OCGs to target my home and only call me if you really have to. Thanks

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia So it's not the devices. As I say it's only since this new hub. All I get when I ring customer services is run these tests etc equipment working fine but there must be some underlying problem somewhere

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia I am seriously considering changing to another broadband company at the end of my contract because I feel I am not getting the best service from virgin anymore

  • rayjono50 Ray Jono (@rayjono50) reported from Seaforth, England

    Just been holding on the phone for over 30 minutes to speak to a "human being" from Virgin Media" I lost the will to live and hung up. Will call tomorrow to tell them I will be leaving sick of their poor service.

  • HenseyP pet hen (@HenseyP) reported from Seaforth, England

    @virginmedia Yes virgin media website is down ,and quick pay site on virgin media is a scrambled thing ,tried 4 times now ,still scrambled ,but now keeps saying I need to sign in ,but won't accept the sign in ,keeps wanting me to enter security question then just signs out automatically .

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia Hi was supposed to be yesterday between 12-4 but got a text on Friday night saying issue has been solved. So they did not come out even though they didn't say they were not coming and I waited in for them. I think I have a faulty hub tbh

  • JE_Boland Jane Boland (@JE_Boland) reported from Seaforth, England

    I have been on the phone with @virginmedia for nearly two hours and am no closer to getting my problem solved.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • seanfitzy01 sean fitzpatrick (@seanfitzy01) reported

    @virginmedia omg customer service is terrible,I've rang up with intention of changing my package due to price rise,has retentions been outsourced? Its bloody terrible,she don't understand a word I'm saying,I'm going to have to give 30 days notice just to change my package.useless

  • kgannon1 Kevin Gannon (@kgannon1) reported

    @sjbarr500 @virginmedia In a word no, they don't invest enough in customer service and outsource most of it away from the UK for cost savings

  • itsstaciburns Staci Burns (@itsstaciburns) reported

    @virginmedia @virginhelp your chat function is still down. I do not want to renew when my current contract ends on the 27th.

  • ashstepho Ashley stephenson (@ashstepho) reported

    @virginmedia broadband down M23 area

  • HBassed Mr.Wilson (@HBassed) reported

    @virginmedia Virgin Mobile not offering to send cheques to refund customers' PAYG credit, "provide bank details only" says the man with broken English, on a distant, bad line sounding exactly like a scammer that we get plagued with constantly. VM know what their doing.

  • Julielombardo8 Julie lombardo (@Julielombardo8) reported

    @virginmedia disappointed with the shoddy service at @VirginMedia., my TV service is down again! In the rh10 area, I’m not signing up again when my contract ends!

  • missmayhem77 S (@missmayhem77) reported

    @virginmedia why won't you let me cancel?? Hours of my life wasted with a call centre who don't understand me 🤯🤯🤯🤯🤯🤯30 days notice given as not in contract , and you still won't let me go! give over, joke of a company 😡

  • mrnalty Mr Nalty (@mrnalty) reported

    @virginmedia i can’t get through on the phone and I can’t seem to get past your triage bot who’s in a loop to cancel. Should I just cancel my direct debit?

  • psduff PSD (@psduff) reported

    @virginmedia - the worst customer service in the World EVER !! Overcharged x2 then when I contact to try and resolve the first question is - you seem to owe £254 - how will you be paying this - Oh my days - time to leave and take my £2k a year elsewhere methinks @richardbranson

  • Rachel_At_RFW Raspberry_F_Windows (@Rachel_At_RFW) reported

    No on demand or catch up for 2 days, now on day 3 and have no TV at all @virginmedia apparently we have an issue in our area but the time it will be fixed by has changed for the last 3 days. No on demand I can cope but no TV at all, that's a bit much.