Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Prenton, Liverpool, Prescot, Upton, Skelmersdale and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Prenton |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Prescot |
TV | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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NYPD Blue
(@CRMann78) reported
from
Liverpool, England
@virginmedia Been with Virgin for 5 days of dreadful customer service, how can a mobile set up result in loss of all subscribed tv channels, held in queue for over an hour is the norm, will be cancelling my contract due to this total mismanagement #VirginMediaSucks
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets
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michael old
(@djmikey32) reported
from
Garston, England
@virginmedia No call, no message, no email 🤬🤬🤬🤬🤬🤬 this is a service that don't care about there customers obviously......
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Paul Hanley Photos
(@phanleyphotos) reported
from
Prescot, England
Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬
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Jane Boland
(@JE_Boland) reported
from
Seaforth, England
Been on hold @virginmedia for 25 mins- now on 3rd call and nearly 2 hours. Shocking customer service. Making my decision to leave that much easier.
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Dave Tarleton
(@davetarl) reported
from
Liverpool, England
@virginmedia Hi RCG, I say hours, was just short of an hour! All sorted now. My gripe is there should be a cancel/leave option on the website saves ringing up and waiting when you are leaving no matter what.
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia IT says there's no issues in the area, the speed test was done wirelessly. I have the hub in the same place I have always had the modems, hubs in. This issue has been ongoing ever since I received the newest hub. All wires are in tightly so it's not that. I have a new phone too
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James Welsh
(@JamesWelsh2) reported
from
Halewood, England
@virginmedia can you follow me so I can discuss a problem all my services have gone off and being told can’t be reconnected until Saturday
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia So it's not the devices. As I say it's only since this new hub. All I get when I ring customer services is run these tests etc equipment working fine but there must be some underlying problem somewhere
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andrew moss
(@andrewmoss76) reported
from
Liverpool, England
@virginmedia btsport 2 no signal missing the match here get it sorted
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Jonesy
(@Jonesj1988) reported
from
Liverpool, England
@virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡
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pet hen
(@HenseyP) reported
from
Seaforth, England
@ANIM3TA @virginmedia Doing it to my sister been charging her for all Bollywood showcase along with box nation , only found out about it this past month ,phoned up to say she has never known she had them ,never viewed ,, refusing to cancel them off ,won't listen or nothing ..appalling virgin
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia I am seriously considering changing to another broadband company at the end of my contract because I feel I am not getting the best service from virgin anymore
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Ray Jono
(@rayjono50) reported
from
Seaforth, England
Just been holding on the phone for over 30 minutes to speak to a "human being" from Virgin Media" I lost the will to live and hung up. Will call tomorrow to tell them I will be leaving sick of their poor service.
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Steve Wall
(@awesome_walls) reported
from
Seaforth, England
@virginmedia you may have faster network speeds but if you don’t improve your router network range I’m going back to @BTCare at the end of my contract!
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages
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Craig Richardson
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡
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michael old
(@djmikey32) reported
from
Garston, England
@XboxLiveLogon @virginmedia No i dont i want great service and a engineer who turns up when they are scheduled to attend.
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Jane Boland
(@JE_Boland) reported
from
Seaforth, England
I have been on the phone with @virginmedia for nearly two hours and am no closer to getting my problem solved.
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pet hen
(@HenseyP) reported
from
Seaforth, England
@virginmedia Yes virgin media website is down ,and quick pay site on virgin media is a scrambled thing ,tried 4 times now ,still scrambled ,but now keeps saying I need to sign in ,but won't accept the sign in ,keeps wanting me to enter security question then just signs out automatically .
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mohammed
(@MFurqaan72) reported
@TomMockridgeVM It's been 3 days of calling @virginmedia due to numerous occasions of the internet disconnecting, despite this the company is deliberately ending calls, and making false promises over the phone that the issue will be resolved but still the same problems.
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Tim
(@timcrouzet) reported
Hi @virginmedia , I don't want your price increase. I am ok to downgrade my package and stay with you. I spent 1.5h on the phone with customer service... this is going to cost me even more than the price increase. Less for more. Seriously ? #virginmediadown #virginmedia
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Kellie Hersey
(@KellieHersey) reported
@virginmedia I just tried to move my internet and TV over to you. Worst mistake ever! I have been escalated to second level support 2x in week. No idea when the TV is coming and have been transferred so many times I’m dizzy. Six hours wasted. Shame on you!
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Two Neurons
(@TwoNeuronstream) reported
You know what is absolutely is crap about @virginmedia? In the US, when I had issues with the router from Comcast, I could replace it with my own (and I did). But @virginmedia forces you to use theirs.
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Ciaran
(@CiaranJamesOrr) reported
@virginmedia why have I had to spend 2 weeks trying to call and every time I do you hang up? Absolute joke
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Jake Soffe
(@JakeSoffe) reported
@virginmedia your customer service have no clue what there doing spoke to someone for 51 minutes asked for the password on the account 7 times which was given to him each time for nothing to change with my internet! Cancelling its ****!
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Vibera99 💙⭐️⭐️⭐️⭐️⭐️
(@vibera99) reported
@LfcShaunjudge @virginmedia Have you asked for loyalty discount? used 2 be able 2 cancel, then partner could take out account, cottoned on 2 that & now go by post code. I asked about cancelling, was told 3-months b4 treated as new again. Always select option 2 leave, they are only ones who can give discount
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Ben Paddon
(@BenPaddon) reported
@adamcroft @virginmedia I still remember when they decided we'd be working every other Saturday, and your solution was to request every single Saturday off.
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Dave
(@DurzoBlades) reported
@virginmedia Sorry it took ages to respond. Yeah I've looked at the link you sent and it said there were no connection issues. I've just reset my hub a couple minutes ago and it's working now but that's the fact that I've had to reset it multiple times and I only have limited connection.
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Kate Smith
(@KatePinkSmith) reported
@knightys @virginmedia It will cost you to call. Cost me £40 to sort my tariff out. Raised a complaint. Nothing.