Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Wallasey come from postal codes CH44 and CH45.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallasey, Metropolitan Borough of Wirral, England 01/26/2026 21:15

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Wallasey, Liverpool, Ellesmere Port, Eastham, Skelmersdale, Prescot, Upton and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomWallasey Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool E-mail
United KingdomLiverpool TV
United KingdomLiverpool E-mail
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • roymc1980 Roy Mcgaw (@roymc1980) reported from Seaforth, England

    @virginmedia can someone message me back please, we have rang 3 times over last couple of weeks to cancel your awful broadband and every time we go to get put through we are put on hold then someone hangs up after about an hour of waiting

  • Kay_Leno Kris Leonard (@Kay_Leno) reported from Seaforth, England

    @virginmedia I have questions about my router but can’t access the live chat? Can someone on here help??

  • Samanth32789588 #hellomynameis Samantha Miller (@Samanth32789588) reported from Liverpool, England

    @virginmedia Hello @virginmedia it hasn’t worked 👋🏻 SOS 🆘 I need access to my email account again please that you locked to help us.

  • TGVMD TGVMD (@TGVMD) reported from Maghull, England

    @virginmedia Virgin tvgo app not working is there a known issue? Please advise

  • Samanth32789588 #hellomynameis Samantha Miller (@Samanth32789588) reported from Liverpool, England

    @virginmedia Your Customer Service really is so bad...looks like another hour long phone-call AGAIN with probably somebody AGAIN, who doesn’t know what they’re talking about. Definitely taking our customer else where after this 😡

  • Sarahsgracesmum Clare Marie Watson (@Sarahsgracesmum) reported from Birkenhead, England

    @virginmedia tv and broadband dropping in and out. Whenever I call I just get a call centre faraway telling me they've restarted it and that should fix it. It's not. #veryfrustrated

  • MisterDaz MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    @virginmedia @M_Jones1996 So you’ll be compensating all the customers who can’t watch the @LFC game for the SECOND WEEK RUNNING because of the same issue?

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Tv services are back up and running but due to an awful month not having it working do wonder when it will go down again . WiFi still shockingly disappointing. 48 mbps is our download yet we are paying for 200 mbps ie what we upgraded to a few months back . Disappointing

  • Gilly2u2 Terry Gilroy (@Gilly2u2) reported from Formby, England

    @virginmedia was expecting callback, once again not happened! At end of contract, might have to go elsewhere! Only want to see if you can give me a great deal or @SkyHelpTeam may be getting a new customer!

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Is anyone going to let me know why we aren’t getting the service we pay for ? Our tv services are still not working since 26th January . WiFi keeps dropping off too . Promised follow ups from a 3 hr phone call wait the other night didn’t happen either . Unhappy customer

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Yes especially as she said she would be discussing things with us like a booster etc as we are eligible with 4 children home schooling ??. Also was going to discuss a router issue . So far things look ok and children aren’t complaining WiFi has gone down today which is good 1/2

  • humfmeister Reysan 💙 (@humfmeister) reported from Birkenhead, England

    @virginmedia is this a genuine call about router speed asking me to download speed test and a quick support app. Surely you can test my broadband speeds?

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Done this multiple times and yes there has been since 26th jan ! Was supposed to be fixed by 9th feb . Been on phone for 3 hrs , promised call backs and then asked yesterday to do the downloads . Your advice is going around in circles and not sorting our issues out .

  • Samanth32789588 #hellomynameis Samantha Miller (@Samanth32789588) reported from Liverpool, England

    @virginmedia Tues realised we’d been hacked via phishing email. Contacted Customer Service everyday for help & they have been useless. Told us they would turn our emails off for 48hrs to secure it. They’re can’t now get us back on despite 📞over an hr.😡

  • PHEFC83 PH (@PHEFC83) reported from Liverpool, England

    @caffyhank @virginmedia They are shite. I left them 2 weeks ago due to the same issue. 100mb and was getting like 2mb. Although when I phoned up a few days before disconnection, they messed with my settings and I got 100mb!!

  • MisterDaz MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    @virginmedia @sportingredLFC Loads of people are having this issue. Stop passing it onto the customer to resolve. I expect a refund for this.

  • Gilly2u2 Terry Gilroy (@Gilly2u2) reported from Formby, England

    @virginmedia Can you help me sort out a contract or I will have to go elsewhere?

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @virginmedia Doesn’t show of any issues no.

  • Scraggmeister Mark Spencer-Scragg (@Scraggmeister) reported from Seaforth, England

    @virginmedia Morning. This correspondence has been going on now since 18/12/20 & the speed issue is still not resolved. Can someone PLEASE get back to me & sort this out. Thank you. I look forward to hearing from someone.

  • Margymoo This is me 🧶 (@Margymoo) reported from Birkenhead, England

    @virginmedia need help , phone wait is diabolical #poorcustomerservice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TeelaJayBryant Teela (@TeelaJayBryant) reported

    @virginmedia still paying for a service that rarely works, not as if some of us have to work from home or anything 🙄 but according to your website the Internet connection here is fine... yet all devices in the house say otherwise

  • Johnv01Vesey John Vesey (@Johnv01Vesey) reported

    Virgin Media woman phoned to say i had bad line, no I don't but 1 hour later I did. HUB3.0 is a heap of crap like Customer Non Service!

  • graemerirvine Graeme72 (@graemerirvine) reported

    @virginmedia It wasnt an installation the router was meant to be getting sent out to me but I've never received anything regarding the equipment being sent out and I've not received any contract to sign

  • NeilPlevey9 Neil Plevey (@NeilPlevey9) reported

    @virginmedia What sort of rubbish is that ? You can’t see a customers account details. How can you be customer services then. What further information do you need? It’s a small amount, but a lot to a pensioner.

  • IanBest73 Ian Best (@IanBest73) reported

    @virginmedia I haven't got one. But would like to make a complaint.

  • bmdexter bmdexter 🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇧🇮🇱 (@bmdexter) reported

    @virginmedia The service status say no know phone issues but our phone is not working

  • lisawills81 Lisa Marie Williams (@lisawills81) reported

    @virginmedia Your retentions team WILL NOT cancel contracts of customers wanting to leave Virgin. 3 hours trying to cancel and still no further forward. @Ofcom

  • _johnhorn John Horn (@_johnhorn) reported

    @virginmedia Is there anybody there? As a 20 year plus customer… please answer the phone!

  • CroucherEmma emmak74mstone (@CroucherEmma) reported

    @virginmedia I work at home and need the broadband...for tha past 2 days it's been service down on your website

  • hollistony tonyhollis (@hollistony) reported

    @virginmedia Is the issue with the remote? I'll give it a go, I thought the problem was related to the EPG. For example channel 4 HD used to be 104, two weeks ago we moved and now 104 is channel 4 SD with HD on channel 141. Not sure why it changed?