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Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Wallasey, England

The most recent Virgin Media outage reports came from the following cities: Prescot, Liverpool, Skelmersdale, Prenton, and Upton.

CityProblem TypeReport Time
Prescot Internet 12 hours ago
Liverpool Wi-fi 3 days ago
Liverpool Internet 6 days ago
Liverpool Internet 7 days ago
Liverpool Internet 8 days ago
Skelmersdale Total Blackout 9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • flux_blair
    Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia No a web page. Issue i had with my router is that it was overheating as a lot of traffic and 2x VPN's where being used. Also port forwarding for my printers and stuff. In short not fit for purpose. Put it in dumb mode and get your own router.

  • ShitofHan
    Hannah🌹 (@ShitofHan) reported from Liverpool, England

    Another day of me hot spotting to have a Zoom call! Thanks @VOXI_UK for having signal when @virginmedia doesn’t work!

  • Elle_Pee_x
    Danielle ❤ (@Elle_Pee_x) reported from Liverpool, England

    @SkyHelpTeam And you can tell me you’re not willing to “provide me with further assistance” but when I refuse to pay my bill and move over to @virginmedia I’ll be telling sky it was due to the SHITTY service I received on Twitter ...

  • flux_blair
    Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia Its been fine today, but yesterday was terrible. Im possibly rebuilding 15 work laptops soon so lets see how they get on with me after that 😉😜😜

  • Bridgey36
    Bridgeman ⭐⭐⭐⭐⭐⭐ (@Bridgey36) reported from Eccleston, England

    Come on @virginmedia I am still waiting for you to cancel / freeze my sky sports subscription. This is three weeks since I first contacted you.

  • MarkHughes_
    MH (@MarkHughes_) reported from Liverpool, England

    @jamiec1995 @virginmedia Won’t show the 5G network on the wireless at all, reboots back the the 2G one its saving the settings then when you click WiFi it’s not there and reverts back to only showing the previous WiFi’s

  • DJGlassBack
    ⭐⭐⭐LFC⭐⭐⭐ (@DJGlassBack) reported from Garston, England

    Seriously @virginmedia if you think I'm paying for the sports channels for this month you can take a running jump!! Come collect your stuff and **** off you robbing bastards at least **** Tirpin wore a mask!!

  • progers559
    Peter Rogers (@progers559) reported from Seaforth, England

    @virginmedia Oi!!! Branson you slimey money grabbing rat, wifi has gone off and kids are crying. Cant wait to bin yous off as soon and get a different provider. Service is shite

  • Niarosita_
    Nia (@Niarosita_) reported from Liverpool, England

    Why are virgin media so shit (I’m willing to bet it’s because of Branson)

  • babawalker
    Barry Walker (@babawalker) reported from Ellesmere Port, England

    @virginmedia Can you please respond to customer queries as well as promote your company.... #overchargingmeagain

  • smigdog39
    paul smith (@smigdog39) reported from Seaforth, England

    @virginmedia my tvbox is broken hod can i a new get one

  • Hortini
    Rick Houghton (@Hortini) reported from Liverpool, England

    I see @virginmedia have it sorted. You can only cancel or suspend your sports subscription if you call them. Reduced call centres meaning massive waits on the phone. But if you don’t pay they cut your internet and tv off at the time of most need. Let us do it online!!!!

  • flux_blair
    Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia Way i see it is if they cannot provide the service and you can prove it via speed tests and the like then they will have to do something about it.

  • jaymacca10
    James McShane (@jaymacca10) reported from Seaforth, England

    Appreciate the difficulties, but there is currently no way of changing my package. No email, no phone, and relevant section of website down. How can I change my package please as I am spending too much! Tried texting but been waiting since 11 for a reply @virginmedia

  • glynfletcher
    Glyn Fletcher ⭐⭐⭐⭐⭐⭐ (@glynfletcher) reported from Liverpool, England

    @virginmedia are just great, takes 25 mins to speak to someone who cant help or understand the problem so they put me though to the "concern team" but I'm cut off whilst on hold !

  • flux_blair
    Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia Ive got their router in cable modem mode, strapped onto my own router as their kit is shat. Still its very poor

  • kevello
    afc warner colts u15s (@kevello) reported from Liverpool, England

    @virginmedia any chance of getting a call to sort internet out been losing signal for weeks now won’t come on 😡

  • snicky37
    nicola mason 🕷 (@snicky37) reported from Birkenhead, England

    @virginmedia I have been trying for over 4 weeks to cancel my current package which we had as a special offer for the past year, i have received a bill which which is full price!, finally today my husband got through she was rude and hung up. HELP!!

  • mischaparry
    Mischa (@mischaparry) reported from Wallasey, England

    Marvellous Stuck in isolation & Virgin Media goes down. Broadband, tv, the lot 😩🔫

  • Gregster29
    Greg O'Connell (@Gregster29) reported from Wallasey, England

    .@virginmedia not having the best customer services experience, and it's not due to Corona. 1st time around I was cut off. 2nd time, CSR couldn't get her system to work, but he colleagues was working, yet she wasn't allowed to transfer my call to them, so I'd need to call back.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • craigratcliffe
    Craig Ratcliffe (@craigratcliffe) reported

    @northyorkscc Please can you give me the contact details of the department that issues permits to dig on pavement? I’ve had a @virginmedia installation moved 4 times now to our new house because it won’t be granted. I have no internet or phone line at all. Thank you.

  • daveedwards__
    Dave Edwards (@daveedwards__) reported

    @virginmedia - why am I getting a blank screen after paying for the #joshuavsusyk fight and no support available? 🤬

  • Blues1Connor
    Connor (@Blues1Connor) reported

    @dinkatrescu @virginmedia Same problem here bud might have to call them.

  • lozzzknight
    Lauren Ruddock 🏳️‍🌈🥄🌻🗣️ (she/her) (@lozzzknight) reported

    Anyone who's with @virginmedia broadband watch out if you move house... Hidden costs as they close one account and open another, doubling your normal bill without telling you until you receive a contract with this info, supposed new box installation.. not what I expect #poor

  • leighton871
    DJL (@leighton871) reported

    @virginmedia why is you're broadband literally the worst Internet known to man!!

  • PandaIslandMC
    PandaIsland /fm/football/minecraft (@PandaIslandMC) reported

    @Gibney_A @virginhelp @virginmedia what a load of **** sack em off boss

  • FtblObsession
    🔴🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@FtblObsession) reported

    Virgin Media have to fix this ffs

  • vegansmurf
    vegansmurf (@vegansmurf) reported

    @mjohnsongtfc @virginmedia Loads of people with same issue. Some people have sorted it by just resetting their tv box but I’ve done that twice and still just black screen

  • exiledyorkist
    Name cannot be blank (@exiledyorkist) reported

    @markbob917 @wrexham @virginmedia Given their record they'll be back in a free weeks to fix the job anyway.

  • xSinqer
    xSinqer (@xSinqer) reported

    @virginmedia my game is so laggy please fix my internet. heeeelppp