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Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Wallasey, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Skelmersdale, Prenton, Prescot, and Upton.

CityProblem TypeReport Time
Liverpool Wi-fi 17 hours ago
Liverpool Internet 4 days ago
Liverpool Internet 5 days ago
Liverpool Internet 6 days ago
Skelmersdale Total Blackout 7 days ago
Skelmersdale TV 8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • scousenatalie
    scousenatalie🌈 (@scousenatalie) reported from Liverpool, England

    Good job @EE gave me free unlimited data till October now shitty @virginmedia has gone down 🙄

  • imsophieeee
    soph (@imsophieeee) reported from Birkenhead, England

    @virginmedia says there’s no known issues in my area, yet my internet has been down for the past 20 minutes :(

  • originalkitten
    originalkitten (@originalkitten) reported from Formby, England

    @virginmedia you go down on me more than my ex boyfriend ever did!

  • topbalcony
    Tom Kelly (@topbalcony) reported from Seaforth, England

    @virginmedia I have been unable to access my Blueyonder e mail for 2 weeks now. I have tried the recommended fixes to no Avila and am told I might wait for an hour to have someone answer my call. £80 a month for a broken service is a bit on the steep side

  • clarebellla
    Clare B (@clarebellla) reported from Liverpool, England

    @stuart_harris91 @HighamSteve @virginmedia I never mentioned compo. My daughter works from home as well as myself now and it interrupted us yesterday so was just checking it was working before I went to bed last night.

  • CharlieIDIC
    IDIC (@CharlieIDIC) reported from Kirkby, England

    Whatever you do think twice before joining @virginmedia it might look fast on paper but the 100mbs service is running slow in Kirkby when it runs at all. Customer service just blames Covid @VodafoneUK gave me prices really quickly by a lovely lady working from home

  • zozzaballs
    Zoey (@zozzaballs) reported from Birkenhead, England

    @SophieMEdwards @virginmedia Ours was the same, someone came out and fitted a booster few weeks ago but even that sometimes goes off. But this week it’s been awful

  • Nathann_B
    Nathan Booth (@Nathann_B) reported from Liverpool, England

    @virginmedia Yeah and the mobile data gone down too

  • helen_c_murphy
    Helen C Murphy (@helen_c_murphy) reported from Liverpool, England

    @virginmedia having issues with connectivity & slow speed. I'm working from home & this is causing me a LOT of stress. I still have targets. Hard to do when the internet is crawling & up & down like a yoyo. Been like this for 2 weeks. Diagnostics say no problem 😥😭

  • scottcvrroll
    Scott Carroll (@scottcvrroll) reported from Liverpool, England

    @JacobAlderHam @virginmedia Shocking isn’t it mate, I’ve not been able to use streaming devices or gaming devices for a few weeks without constant spikes and buffering. I pay for 200 down and receive about 40... so much packet loss. Shambles.

  • CharlieIDIC
    IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia all about the money not about the service. In Kirkby Merseyside we have had a lot of outages since March and you are ignoring my requests for help by email, chat, FB, Twitter and don’t answer the phones. @VodafoneUK uk answered my web chat straight away

  • mrsyozzer1
    Sara Hughes❤🦁 (@mrsyozzer1) reported from Birkenhead, England

    Yes annoyingly intermittent service, any idea when it'll be sorted @virginmedia

  • TLClassless
    Ben 🌶️ (@TLClassless) reported from Birkenhead, England

    @Jack1295 @DanCrea_ @virginmedia Yeah pretty much what Jack said, other intro prices for a lesser package also weren't as good, v sad. Yeah I've been thinking about doing an overhaul of my whole network, this might be the time to take the dive 😂

  • KathyyyLouiseee
    Kathy Louise (@KathyyyLouiseee) reported from Liverpool, England

    @virginmedia I need to speak to someone urgently about Virgin showing a missed payment on my credit history back in August 2018, when I cancelled my internet back in June 2018 (which was made incredibly difficult by poor customer service at the time)

  • robbuc10
    Robert Buckley (@robbuc10) reported from Birkenhead, England

    @virginmedia Sort out you’re broadband issues as this has been going on now for over 2 weeks !!!!!!!

  • CharlieIDIC
    IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia Please give me the contact address I guess I will compile the complaint in full and send it to whom ever overseas Virgin’s false advertising, breach of contract and not fit for purpose service I cannot see that Virgin give a toss about their customers or trying to sort internet

  • colinlit
    colin littlejohns (@colinlit) reported from Liverpool, England

    @virginmedia Why is broadband so bad @virginmedia please confirm as ypur service is appalling

  • shmike07
    michael allen (@shmike07) reported from Seaforth, England

    @III_VIII_I @virginmedia I work for another provider,it never drops below 60mb anytime day or night so it’s possible to do it. Over subscribed in your area.

  • the_eporter
    Tim Lyth (@the_eporter) reported from Ellesmere Port, England

    @virginmedia having issues with broadband. Hope it gets fixed soon.

  • MrGraemeSmith
    GRAEME SMITH (@MrGraemeSmith) reported from Liverpool, England

    Having Virgin Media broadband and mobile is all well and good. Until both go down during lockdown. And your head falls off.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • No1_Dutchess
    Louise (@No1_Dutchess) reported

    @virginmedia whats going on with sky sports box office- the pictuee for the boxing for Joshua fight is awful - keeps pixalatinf - what a waste of £26. Will this be fixed for the main fight or how do I get a refund

  • PaceyRLC
    Daniel Pacey (@PaceyRLC) reported

    @virginmedia how do I get a refund for the £25 I paid for this boxing? Pixelated and keeps freezing. Surely under ofcom regulations your not providing the service I'm paying for???

  • andyg81
    Andy Golds (@andyg81) reported

    @virginmedia utter shocking Ppv service for Joshua fight how do we get full refunds it’s not watchable !

  • LawrenceGough4
    Lawrence Gough (@LawrenceGough4) reported

    @virginmedia please sort out the sky box office issues. £26!! Or give me my money back. Ridiculous

  • PeiLyla90
    “) O’CR “) (@PeiLyla90) reported

    @virginmedia £26 and can barely see the fights!!!! The picture quality is so poor!! Every other channel on my box is working fine. This is a joke for something costing so much money 🥺🥺🥺

  • ChriMBow
    CMB77 (@ChriMBow) reported

    In a tier 3 lockdown with no pubs open is NOT a good time for @virginmedia to charge £26 to **** up the streaming of a British boxer fighting on home turf!!!!!!!!!!! Sort it out Branson 😡😡😡 #JoshuaPulev

  • DuranClayton
    Durantus (@DuranClayton) reported

    @virginmedia just spent £25 on Sky Box Office and its pixelating like mad. Why is there always issue with Virgin?

  • Little_dread
    Mark Dodd (@Little_dread) reported

    @virginmedia this is terrible!! Sort it out, not worth £25 at all #JoshuaPulev

  • jayolad
    Johnny Daly (@jayolad) reported

    @jackjddaniels @virginmedia Got the same. Fix time is minutes after the fight will be over! At least this is grounds for a refund if nothing else

  • nick_d_brownie
    nick brown (@nick_d_brownie) reported

    @virginmedia Is everyone having the same issues with the picture quality on the Joshua PPV event ? Ours keeps freezing and digitising. At £26 it’s not good enough.