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Virgin Media

Virgin Media outages and service status in Wallasey, England

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Wallasey, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received Jul 12, 7:40 PM GMT+1.
  • 44% Internet (44%)
  • 17% Wi-fi (17%)
  • 17% TV (17%)
  • 11% E-mail (11%)
  • 11% Total Blackout (11%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 14: Problems at Virgin Media

Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Wallasey, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Prescot, Wirral, Birkenhead, Skelmersdale, Bootle, Prenton, and Ellesmere Port.

CityProblem TypeReport Time
Liverpool Internet 2 days ago
Liverpool Internet 4 days ago
Liverpool Internet 5 days ago
Prescot Internet 5 days ago
Wirral Wi-fi 6 days ago
Liverpool Internet 6 days ago

Nearby cities with recent reports

Liverpool

4 recent signals

2 days ago
Prescot

1 recent signals

5 days ago
Wirral

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • MarkLangshaw
    Mark Langshaw (@MarkLangshaw) reported from Liverpool, England

    @virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.

  • alandean1878
    Alan Dean (@alandean1878) reported from Roby, England

    @virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)

  • TimmyJ1972
    Tim Jackson (@TimmyJ1972) reported from Liverpool, England

    @virginmedia I haven’t seen the credit applied yet, that’s the issue. This will be the 4th time that I’ve been told it’s been corrected and to wait around 24 hours but so far this has never worked

  • Its_Sal_Queen
    Sarah Hill (@Its_Sal_Queen) reported from Liverpool, England

    Would love to be able to start work @virginmedia, but the Internet is down.

  • MadRabbitLady75
    Hannah McKay (@MadRabbitLady75) reported from Birkenhead, England

    @virginmedia They answered, established they couldn't sell me a new product then told me to phone back in the day my contract ends and immediately hung up.. If it was clearly stated online in your info "don't phone us to cancel until your contract ends" I'd have saved 35 minutes of my day..

  • Gary_Kilroy
    Gary Kilroy (@Gary_Kilroy) reported from Liverpool, England

    Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

  • jmcloughlin
    Jamie McLoughlin (@jmcloughlin) reported from Liverpool, England

    Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.

  • tweetsfromchlo
    Chlòe (@tweetsfromchlo) reported from Liverpool, England

    Hi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.

  • supergran22
    Maureen StewartJones (@supergran22) reported from Eccleston, England

    @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

  • NatashaVic
    Capitã Nat (@NatashaVic) reported from Liverpool, England

    @virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.

  • GaryBan47314801
    Gary Banks (@GaryBan47314801) reported from Liverpool, England

    @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

  • ShanklyBob77
    Ian Hawksey (@ShanklyBob77) reported from Aintree Village, England

    Absolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.

  • AndyMcK1982
    Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!

  • Robertlfc_
    Rob (@Robertlfc_) reported from Liverpool, England

    Sort your awful Wi-Fi out @virginmedia

  • 92Tevs
    Thomas Evans (@92Tevs) reported from Liverpool, England

    @virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?

  • Crosby71
    Lee (@Crosby71) reported from Seaforth, England

    @_Ludachris @virginmedia Not any more, got **** of them ages ago

  • clarebellla
    Clare B (@clarebellla) reported from Liverpool, England

    @virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning

  • les_murray71
    Lesley Murray (@les_murray71) reported from Wallasey, England

    @MarkKav15119614 @virginmedia Well my bills ain't getting paid today so will get charges, anything i try to do on apps / chrome not working, twitter on and off

  • lurkinhead
    Martin Travis (@lurkinhead) reported from Birkenhead, England

    @virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?

  • les_murray71
    Lesley Murray (@les_murray71) reported from Wallasey, England

    @virginmedia @joshyw0shy Its the whole of the Wirral by the sound of it, no statement from Virgin, just telling hundreds of customers to check for an outage, only have to look at their twitter to see how many of us have been told the same thing

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RobSFowler
    Rob Fowler (@RobSFowler) reported

    @virginmedia this is disgraceful! Look into it and do better, much better. From a customer of yours that is currently considering his options!

  • Myfourjoys
    Jenny B (@Myfourjoys) reported

    @virginmedia I’m not happy with yr internet service. Every day this week there has been a loss to my service and this is happening weekly. There has been times when I’ve thought it’s an outage! NO SERVICE NOW SORT IT OUT PLEASE 😡

  • Nolwazi_Ncube
    Nolwazi Ncube, Ph.D. (@Nolwazi_Ncube) reported

    @virginmedia My WiFi is down too. It’s been hours. I need to teach online!

  • nellynoo72
    Neil (@nellynoo72) reported

    @virginmedia can anyone tell me what the status is of the broadband outrage in CV4 please? All day it's just said there's an issue that your engineers are trying to fix. An ETA would be great

  • Bob_backability
    𝔹𝕠𝕓-𝕓𝕒𝕔𝕜𝕒𝕓𝕚𝕝𝕚𝕥𝕪 ⚒ 🫧 (@Bob_backability) reported

    @virginmedia why can't you sync your transmission with the terrestrial or Sky service because my neighbour is ruining these games for me. He screams like a banshee on heat 40 seconds "before" we score. #NORENG

  • LilHay
    Hayley Laura (@LilHay) reported

    @_AnaCristina_ @virginmedia Can you use your data to go on your online account lovey? Do that and down the side it gives a WhatsApp option. They’re open 8-8 and v v good at getting back to u within 10 mins or so

  • mikedun95307737
    mike duncan (@mikedun95307737) reported

    @virginmedia Trying to resolve not being be able to see account details on app every time log goes to order details. Tried web messaging about as much use as a chocolate ashtray. Does the service have to be activated before you can see all account elements in app.

  • Jet_Piranha
    Jet_Piranha🔞 (@Jet_Piranha) reported

    @virginmedia broadband has been down for 13 hours so far and the estimated fix is still 11 hours from now, what is going on?

  • shaunmc1consult
    Shaun McCarthy (@shaunmc1consult) reported

    @weyland76 @virginmedia They 100% need to invest in the air conditioning at the exchanges, as soon as it gets hot outside the internet goes down literally every day

  • NeedMoreCourage
    Lacking Courage (@NeedMoreCourage) reported

    @MichelleBeckett @SkyUK @VodafoneUK Agree, my poor wife trying to deal with VirginMedia who are still sending bills 2 years after his death & 3 months after his bungalow was sold!!!