Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Wallasey come from postal codes CH45 and CH44.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallasey, Metropolitan Borough of Wirral, England 01/20/2026 17:15

January 20: Problems at Virgin Media

Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wallasey, Ellesmere Port, Eastham, Skelmersdale, Prescot, Upton and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomWallasey Wi-fi
United KingdomLiverpool Wi-fi
United KingdomLiverpool Wi-fi
United KingdomEllesmere Port Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • GaryBeggs_8 Gary Beggs (@GaryBeggs_8) reported from Liverpool, England

    @virginmedia can’t get through on the phone, so you launch an app to manage your own account, then when you try and make changes it sends you to a chat option which also you can’t get through on. Your service is an absolute joke !

  • John_murphy1 John Murphy (@John_murphy1) reported from Formby, England

    @virginmedia hi, the internet seems to be down in the Formby area (L37). Green flashing light on the modem and can’t get online. Any idea when it’ll be resolved. I’m working from home and need it back!

  • EmmaZhaan64 Emma (@EmmaZhaan64) reported from Roby, England

    @virginmedia is there an issue with the Netflix app? I haven’t been able to access it in over a week.

  • Acko_79 Acko (@Acko_79) reported from Liverpool, England

    Sort this **** service out. All night no internet @virginmedia

  • Paulwhittle8 Whittle (@Paulwhittle8) reported from Birkenhead, England

    @virginmedia I've tried many times. You're customer service is appalling. Nothing ever improves. So no there isn't anything you can help with AR.

  • Shellifumi Steve Shelbourne (@Shellifumi) reported from Aintree Village, England

    @AllenWeso6 @1878shadow @virginmedia Same here sort of mate. Only noticed how poor it was since I stopped working away and started working from home.

  • Sarahsgracesmum Clare Marie Watson (@Sarahsgracesmum) reported from Birkenhead, England

    @virginmedia executive team emailed on 16th Feb to say they would deal with my issue within 28 days. Still waiting whilst you've taken more money for a useless service...I smell a sinking ship

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Thank you , so I’m good to cancel my direct debit then? I mean if we are currently £84 in credit and our disconnection will be before the next bill date . I didn’t know if money was returned via the DD method but if it’s cheque then we are good to cancel our direct debit ? TIA .

  • ShaunAFitzy78 Shaun Fitzsimmons (@ShaunAFitzy78) reported from Birkenhead, England

    @virginmedia I'm not a customer, I was just reciting what appears to be a generic message of customer service centre's, cheers anyway

  • John_murphy1 John Murphy (@John_murphy1) reported from Formby, England

    @inyourentry @virginmedia Yeah, by Redgate. Been down since midday. My sister is on Park Road and with Virgin and she’s fine.

  • Shellifumi Steve Shelbourne (@Shellifumi) reported from Aintree Village, England

    @AllenWeso6 @1878shadow @virginmedia Just binned them off to go back to Sky. Been paying for the all singing and dancing fibre broadband and it’s slower then my work mobile router! TV picture is dog rough and my Virgin Mobile sim won’t take calls from anyone on the EE network when I’m connected to the WiFi! See ya!

  • Aleyy Aley. (@Aleyy) reported from Formby, England

    Trying to do an online course where @virginmedia is being a waste of space is just wonderful 👍🏼🙃 keep increasing the price yet never improve their speed. 🖕🏼

  • John_murphy1 John Murphy (@John_murphy1) reported from Formby, England

    @virginmedia Thanks, according to your website it’s a known issue and won’t be fixed till 9pm. Never mind, just hope it’s fixed sooner especially as TV is down too!

  • originalkitten 🌸🐾originalkitten 🐾🌸 (@originalkitten) reported from Birkenhead, England

    @virginmedia I’ve just rung up agai every single time I tell my problem, they tell mr they will put me through to the right team. The right team answers & immediately hangs up. Just done the text thing and someone called me. I say hello & they hang up. I’m getting sick of it.

  • charl_middo Charlotte Louise Middleton (@charl_middo) reported from Liverpool, England

    @virginmedia what is the problem with the broadband in the L9 area?! It’s been dodgy for weeks now and my husband now has to use his phone as a hotspot to be able to actually work from home because the broadband is so shocking!

  • ConnorTWilson Connor Wilson (@ConnorTWilson) reported from Birkenhead, England

    Honestly I could rant for ages about how bad Virgin media WiFi is, and they never seem to make an effort to improve it

  • trishy_wishy88 Tricia Gill (@trishy_wishy88) reported from Birkenhead, England

    @virginmedia I’ve had an issue with my phone since February this year…I’ve sent it to you twice for repair and followed the online troubleshooting more times than I can remember but I’m still facing the same issue.

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @DeannaLouise93 @virginmedia We’ve had nothing but issues as well D!! I raised a complaint and they keep saying they can’t contact us! Nobody has called my dad! Still having issues after two engineers!

  • ConnorTWilson Connor Wilson (@ConnorTWilson) reported from Birkenhead, England

    Virgin Media WiFi is honestly the worst to be with. Trying to watch films using the WiFi and its going off every 10 minutes. Nothing to do with our signal or our bill, it's just plain shite. Are they gonna sort it out? Are they ****

  • ThePhilAtkinson Phil (@ThePhilAtkinson) reported from Liverpool, England

    Virgin Media is ******* awful. Anyone know of another Internet provider that isn't complete dogshit?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • shhduff chantelle (@shhduff) reported

    @mikeym366 @virginmedia Never been spoken to like that before. Especially for no reason. My internet I can’t complain about too much at all. It’s mostly fine. I’m far from the technophobe he thought I clearly was simply for being female. Disgusting service.

  • Sheedyss Steve (@Sheedyss) reported

    @virginmedia called to cancel and Virgin Media made a mess of it. Called on 22/01 to cancel on 28/02. Plenty of notice. Was told because I called on 22/01, that my service would end on 22/02!?! That’s not what I asked for! As I work from home my service better not stop on 22/02!

  • shhduff chantelle (@shhduff) reported

    @mikeym366 @virginmedia Always the case init! Soon as your money is gone they want to offer the support. This guy didn’t let me speak. Spoke over me the whole time and said if you want your internet to work pay 5 quid a month for a booster.

  • EmSatch EmSatch (@EmSatch) reported from South Shields, England

    @virginmedia Continual issues with the credit agreement email not arriving (and yes I checked junk!) It took a webchat and 3 calls to get anywhere near resolving this. Had my dad in his 70s in tears at the stress. I do have to say after almost 2hrs on the phone today we finally 1/

  • laurat14818467 laurat (@laurat14818467) reported

    @virginmedia What for 3 days straight being ignored?? On the chat page none gets back, on the phone I either get cut off or long queues!! All I want to do is cancel my contract but this is IMPOSSIBLE

  • SheBiggs SheelB (@SheBiggs) reported

    Terrible service from @virginmedia @VirginMediaIE. No TV channels 2 evenings running. No explanation when phoned, just fobbed off. Not much service for a large monthly fee.

  • EmSatch EmSatch (@EmSatch) reported

    @virginmedia All it takes is for a little genuine compassion. For someone to actually listen to the customer and not simply read from a script. I've worked in call centres myself so understand the pressure on agents to close calls quickly so it's an issue that goes higher up. 5/5

  • McmullanFoley Lisa Foley (@McmullanFoley) reported

    @virginmedia Also I can't raise a complaint since we cancelled our account. not one customer service rep has suggested it either. I assumed raising the complaint with them wld be sufficient. But seems they can't even write down the nature of our query.

  • EmSatch EmSatch (@EmSatch) reported

    @virginmedia in the customer journey for someone to have been brought to tears by the stress. He offered a good will gesture and found a work-around solution to the problem. We were then called back by an adviser who took us through everything and stayed on the line until the email was 3/

  • tonymess14 Tony Don #BLM♿#AFC 🇮🇹 🇨🇾♿️ Disabled Advocate♿ (@tonymess14) reported

    @virginmedia not at this moment ,I have made my complaint the Company is going Downhill