Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Prenton and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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Ian Richards
(@irichard94) reported
from
Birkenhead, England
@virginmedia I rang yesterday and you offered a new monthly rate for our package going forward. You then emailed confirming a higher price. I have tried 3 times to use your messaging service but, after giving details of my query, the chat then goes dead! Very poor service!
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Chris Hall
(@Chris_Hall1312) reported
from
Seaforth, England
@virginmedia ...went off. Since, we were told to get everything reconnected and it would all be back on within 72hrs - we’re now in over 72hrs and nothing has changed. Also, to add, the Hub 4 has been shockingly bad, 1GB but it’s slower than my previous 350mb box. Any suggestions?
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Lisa
(@LisVegas81) reported
from
Seaforth, England
@virginmedia @AndyMcknight67 I am exactly the same going round in circles and I have “signal boosters” which make the wifi go off!!!
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Michael Pyne
(@MickPyne) reported
from
Ellesmere Port, England
@virginmedia virgin down again in Ellesmere Port absolute **** service been down since 22:00 and estimated fix of 18:00 today. Thanks virgin
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GRT 🪐
(@jurrjurrtbull) reported
from
Liverpool, England
@virginmedia It says it’s fine in my area, maybe it’s the account transferring over. I can’t even sign in yet to see either :(
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Chris Hall
(@Chris_Hall1312) reported
from
Liverpool, England
@virginmedia A bot service? 🙈 I can’t even get my issue resolved with human interaction so I would stand no chance with a bot!! Can you send me the best email / telephone number to use for your complaints team please? Thanks This is poor @richardbranson
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Ms. Audigier-Jones
(@Audigier_Jones) reported
from
Liverpool, England
@virginmedia I call customer services and they’re giving me a different story!?!? Terrible communication between teams!
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Chris Hall
(@Chris_Hall1312) reported
from
Seaforth, England
@virginmedia I rang on Sunday to cancel my TV, phone and upgrade my broadband (to a hub4). The advisor told me I had 30x days before my tv and phone cut off but my internet would be fine and would just upgrade when I plugged the new box in! When I activated it everything....cont...
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Maria McCool Davis
(@MariaMcCool) reported
from
Liverpool, England
@virginmedia one of my landlords has increased speed to 200mg in a property in L15 3JY but the speed still remains at 300kb. Is there a problem in the area?
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp Your broadband has been absolutely atrocious for the last two weeks! Constantly buffering! I’m alsoSTILL waiting for my free WiFi signal booster we were promised when we upgraded at Christmas!
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia again my internet is down. Down yesterday down today down 2 days before that. Only fix is to pull the power and force a reboot your routers are rubbish
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@PhilGriffo @virginmedia Seems to be working now. Worst service ever! Roll on contract ending. Can’t even speak with someone to get someone out who the hell understands such a service
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Ms. Audigier-Jones
(@Audigier_Jones) reported
from
Liverpool, England
@virginmedia you need to communicate better!! I’ve been sat without ALL my services for two days, got a text yesterday engineer asking to pickup equipment, a call asking me to complete my order yet I’m already an existing customer! WTF!?!
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jude parkin
(@JudeParkin) reported
from
Ellesmere Port, England
@virginmedia ch66 1se area no wifi service since yesterday! How long does it take to fix a fault?
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia Would love to just get an engineer out to check all ok generally! Never had anyone in over a year! And never any response on my very old omni box 🙄😡
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Ian Farr
(@ianfarr) reported
from
Ellesmere Port, England
@virginmedia how difficult it was trying to cancel a contract that's got less than 2 weeks left to run. Cant be charging people to cancel a contract with that amount of time. Plus you took more money off me last bill. Ridiculous customer service
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GRT 🪐
(@jurrjurrtbull) reported
from
Liverpool, England
@virginmedia The transfer is still processing I believe but the wifi is still down
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jude parkin
(@JudeParkin) reported
from
Ellesmere Port, England
@virginmedia Trying to cancel an engineer appointment for tomorrow.. nothing on line to be able to cancel ? Tried calling 150 after 10 minutes got cut off !
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Spooky Monk 🦇 🎃
(@trendylefty) reported
from
Birkenhead, England
@NotABotHonest_ @virginmedia Richard Branson has finished counting the money he got from taking the NHS to court and is now on his private Caribbean island beach giving precisely zero ***** about your problems. 👍
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia no wifi this morning in L23 area! Signal up and down! Three people working from home depending on it
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Gascoyne
(@Paul_Gascoyne) reported
@virginmedia Same device, total loss of data access. when VM used EE was never a problem. Had same issues with Vodafone previously which is I moved to VM as they used EE.
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Gregg Marshall
(@Gregg_Marshall1) reported
@virginmedia Be handy if you had a team who actually picked the phone up. Why do you make it so hard for a customer to leave? When you want me to pay more per month there’s never an issue getting hold of anyone.
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Gregg Marshall
(@Gregg_Marshall1) reported
@virginmedia I want to leave. I just need somebody to call me so I can cancel my TV contract.
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Sherelle👩🏽
(@sherelle96) reported
@virginmedia the biggest piss taker of a service ever 😳 taking nearly £70 when I cancelled my contract
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Toni Mckie
(@tmckie1) reported
@virginmedia But when I received a letter stating I can leave any time it never had that written on the letter.
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Ben James
(@Ben_J03) reported
@virginmedia Only other person using the internet is my partner (homeworking) if we both sit directly Infront of the router no issues but if I sit in a room next to the router no internet and you have raised your prices. Convenient??
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Michael Parsons
(@Parsonator) reported
@virginmedia Well thank you for your late reply, after 2 hours on the phone and then being bounced to another 2 departments mybservices have still not even cancelled, the service is a shambles
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adam gilbert
(@adamgukuk_adam) reported
Finally got through after 5 days and requested cancellation. Worst company I've ever dealt with. Very poor customer service, had to resort to recording my call as evidence. @virginmedia
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Bhersy Magtultol
(@BhersyM) reported
@virginmedia @virginmedia of course not tried again last night another hour of my life I can never get back iv tried opening a formal complaint I'm at a lost at this point
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✌Tonicha✌
(@Tonichaxxx) reported
@virginmedia I still have had no response from you. No reply to tweets, won't answer the phone, no response to text messages. This is a joke, I just want to cancel my contract. I am being left with no choice but to report you to CISAS