Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Wallasey come from postal codes CH45.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallasey, Metropolitan Borough of Wirral, England 01/13/2026 06:45

January 13: Problems at Virgin Media

Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Ellesmere Port, Eastham, Wallasey, Skelmersdale, Prescot, Upton and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Wi-fi
United KingdomLiverpool Wi-fi
United KingdomEllesmere Port Internet
United KingdomEastham Internet
United KingdomWallasey TV
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • aitch5012 MickHoll (@aitch5012) reported from Liverpool, England

    @virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

  • jayniecakes Jayne (@jayniecakes) reported from Liverpool, England

    @virginmedia Why have a Twitter presence when you can never answer account specific queries? It's a ridiculous set up.

  • GaryLiverpool Gary  (@GaryLiverpool) reported from Liverpool, England

    @Deanzey @virginmedia But it never… I used mobile 5G 😜

  • justmekieee Mancunian 👉🏼 Merseyside (@justmekieee) reported from Wallasey, England

    @virginmedia Hi Virgin, I have called and asked for this to be escalated to a manager 3 times (you don't have a complaint's team apparently), over the past past 10 days.. over the telephone this was done, but no-one calls me 😞 and when I ring back noone has a clue what's going on..

  • nookandwillow clare wilson (@nookandwillow) reported from Prescot, England

    @ThingsByNik @virginmedia Have noticed they’re hard to get hold of as I’ve had issues with my install (outdoors related) they should at least do you a deal…if you could actually speak to them they will prob offer you something, that’s what Sky usually do

  • jayniecakes Jayne (@jayniecakes) reported from Liverpool, England

    @virginmedia Well I've just had a "sort of" resolution but still not really acceptable. I gave 30 days notice to cancel my services as want to get Sky. Sky and Openreach are coming tomorrow to fit phoneline & services. I have booked a day off work for this. If there is still (cont) >>

  • nookandwillow clare wilson (@nookandwillow) reported from Prescot, England

    @ThingsByNik @virginmedia Oh no, I’ve just signed up for their BB as our Sky one is awful and it’s the fastest available, I keep hearing not the greatest things about them though 🙈

  • LJBret11 Liam 🥊🎙 (@LJBret11) reported from Seaforth, England

    @virginmedia has got the worst customer service of any network. Raised a complaint back in January regarding a misold package,still waiting for an outcome. The notes say they have tried contacting me...no they havnt, not missed calls, voicemails or emails. Absolute liars.

  • Ceasar_1990 Chris Greenhalgh (@Ceasar_1990) reported from Liverpool, England

    Virgin media internet is the worst 😤

  • justmekieee Mancunian 👉🏼 Merseyside (@justmekieee) reported from Wallasey, England

    THREE months I waited for @virginmedia to come out and install my new broadband around 16 rescheduled appointments, 2 no show engineers, 1 who 'nipped to his van' and then never came back, each time it'll be installed next time we assure you, all this time they are still adding..

  • Gary_Kilroy Gary Kilroy (@Gary_Kilroy) reported from Liverpool, England

    The customer service offered by @virginmedia has now reached such comically useless levels that they're now making it next to impossible for me to pay them for their services!

  • justmekieee Mancunian 👉🏼 Merseyside (@justmekieee) reported from Wallasey, England

    @virginmedia I have yes, nothing appears. It states in your terms and conditions that payment will be made promptly, 30 days after the 1st missed appointment, it was 75 for you to fix, and now 85 since we started. If you terminate my services because of this, you pay me via cheque, correct?

  • aitch5012 MickHoll (@aitch5012) reported from Liverpool, England

    @richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !

  • aralph50 Amanda Ralph (@aralph50) reported from Liverpool, England

    @virginmedia worst customer service ever. Have been a customer for 30 years and called today to review my package. 35 minutes, 3 departments later and still no closer to being sorted.

  • jayniecakes Jayne (@jayniecakes) reported from Liverpool, England

    @virginmedia They will disconnect my services but it might take 24 hrs..as I say if Openreach come and find I have a working phone line then them and Sky will cancel ny ibstallation! Please can my phone but turned off as of midnight or at least mych earlier than 24hrs?

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.

  • Stixx1979 Whittle (@Stixx1979) reported from Birkenhead, England

    @realalanwiggins @virginmedia Pointless reporting anything even if you can get hold of anyone. Has to be the worst customer service about.

  • Stixx1979 Whittle (@Stixx1979) reported from Liverpool, England

    @virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ShaunEverywhere Shaun (@ShaunEverywhere) reported

    @Si_67 @VMO2News @virginmedia Had to make a complaint so they put the line on a month long diagnostic test to which they couldn’t confirm the fault and they’re letting me out of my contract early but basically refused to compensate me properly for my less than guaranteed speed

  • RossRoss012 Ross (@RossRoss012) reported

    @virginmedia Yes I’m aware of that, that’s why I’m annoyed the appointment was missed, and no one can tell me why it was missed, so now I’m paying for a service I cannot use, due to a reason that no one can tell me.

  • arunkumaravel Arun Kumaravel (@arunkumaravel) reported

    @virginmedia Ok ty i wil leave it for another day and then may cancel and resend. Do u guys heard of any known delivery issues may be due to the current storms

  • Sjwilly1 Swilly (@Sjwilly1) reported

    @virginmedia hi, internet down since 12.00 today in Dun Laoghaire. Any update when services will be back? Thks

  • Rocket_Dog85 ThinkMoreTypeLess (@Rocket_Dog85) reported

    @virginmedia I've tried everything the call centre have suggested and I've had a technician out who failed to fix the problem. Soft and hard reboot, checked all connections on all cables, forced network connection etc

  • Z3e5hanA Zeeshan Aziz (@Z3e5hanA) reported

    @virginmedia Not a service issue, your packages offer some of the worst upload speeds on the market. Your 1gig fibre has what 50mb upload speed? with all lower packages with even less. Your 500mb package offers less than 10% upload speeds. It's been like this for over a decade.

  • NoSurre28222159 No Surrender (@NoSurre28222159) reported

    @virginmedia Nothing against your service it’s just the Toxic person in charge of the company.

  • HelenCook18 Helen Cook (@HelenCook18) reported

    @virginmedia been with an elderly, disabled parishioner who lives on her own. Her virgin box is not working and she’s had no TV for a week. Keeps ringing you but needs someone to visit - please help!

  • don_barrow Don Barrow (@don_barrow) reported

    @virginmedia I rest my case. Great customer service as per usual. 👏 I'll leave you to get back to whatever you're doing whilst you're supposed to be helping your customers. I thought BT were bad.

  • clayton_hatch Louise Clayton-Hatch (@clayton_hatch) reported

    @virginmedia connection was dug into my garden for the new cable to go in from the box. Neve done. broadband stopped working Fri night. engineer came out sunday & found VM box/cable to house to be the issue. asked VM HQ to arrange a cable to be laid and told me I would receive appointment