Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Wallasey come from postal codes CH44.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallasey, Metropolitan Borough of Wirral, England 02/11/2026 10:20

February 11: Problems at Virgin Media

Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Upton, Prescot, Wallasey, Ellesmere Port, Eastham and Skelmersdale.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Total Blackout
United KingdomLiverpool Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • ListerTheStupid Rob (@ListerTheStupid) reported from Liverpool, England

    @virginmedia are you down in Liverpool??? *full disclosure* I’ve not had any problems at all for well over 2-3 years with your service, I got a phone call about a week ago now.... going through all that “what we can do for you as you’ve been a customer for a long time” stuff 1/2.

  • sturichie Irish Stu (@sturichie) reported from Eccleston, England

    @virginmedia now 50 minutes on the phone. Absolutely useless customer service. If only I could speak to someone I could cancel

  • Acko_79 Acko (@Acko_79) reported from Liverpool, England

    @spriggy40 @virginmedia Mine was ok last night but just searched west’s and a lot of peoples was down at 12 last night too

  • ansumDave David Harrison (@ansumDave) reported from Seaforth, England

    @virginmedia You didn't t even address it. Went on your terms and conditions and corporate statement. You have not followed up r own protocol. Would be interesting to see if the plentiful other complaints got the same short shrift. It was the lying and the price gouging that is the worst

  • liameaglestone Liam Eaglestone (@liameaglestone) reported from Liverpool, England

    @virginmedia how do I best report the broadband is not working at my home?

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia @Buttonscro You sent me a deadlock letter without even the first complaint being addressed For years your operatives have been saying they have noted my account with requests. Last op o spoke to they said no we don't do that don't have the time standard notes etc. So merely lied

  • Acko_79 Acko (@Acko_79) reported from Liverpool, England

    In the middle of a ****** business battle an you cut my WiFi off. How **** is your service @virginmedia

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia @Buttonscro Oh and your £70 per month broadband is down yet again

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    Soooooo fed up with @virginmedia internet dropping out with Netflix, TV & my PlayStation!!! And they reckon there isn’t a problem with our router!! #LIVID

  • davidbowes80 Dave the deccy (@davidbowes80) reported from Eccleston, England

    @BBCWatchdog My dad recieved Absolute terrible customer service from @virginmedia apparently when you cancel a contract in april it still doesn't show up on their system and then get a bill they say they couldn't access his account to cancel it but could when he offered to 1/2

  • rehennessey Rachel Hennessey (@rehennessey) reported from Seaforth, England

    Hi @virginmedia I need to phone you but whenever I call I am offered a link & no option to speak to someone. Really need help - only trying to buy a phone from you! I dont have a password for my online account either (as new account) so failed online security - help 😭

  • kirst_louisexxo Kirst-Lou✨💛💜 (@kirst_louisexxo) reported from Liverpool, England

    Smooth play the same **** every half hour I swear; been here since 2 and I’ve heard the same song 3 times already worse than virgin media.

  • pickle_2020 piccl (@pickle_2020) reported from Liverpool, England

    @Acko_79 @virginmedia Upgrades apparently. Mines down too

  • rehennessey Rachel Hennessey (@rehennessey) reported from Seaforth, England

    @virginmedia Thank you - I think I remember it now. Still can't login online but will try your messaging service again!

  • CraigC84 Craig (@CraigC84) reported from Liverpool, England

    @virginmedia can you please contact me. Ur customer service is a disgrace

  • oppositejohn oppositejohn (@oppositejohn) reported from Liverpool, England

    Could @virginmedia be any more crap if they tried? Internet on & off all day. **** Turpin had the courtesy to wear a mask #fail #virginmedia

  • MoLegend Mohamed Farah (@MoLegend) reported from Liverpool, England

    I’m sick and tired of this now. Sort it out @virginmedia. No tv or internet working. I can’t be dealing with this today of all days. For the last two days the signal have been awful n today no internet at all. #Liverpool #virginmedia #****

  • ListerTheStupid Rob (@ListerTheStupid) reported from Liverpool, England

    @virginmedia 2/2 I turned down all the offers as I didn’t need/want anything.....NOW!!!! NOW!!! Nothing but problems with broadband!!! It’s like the guy who fails to sell me the product has just hit a f**k you switch.. WHY???

  • Guitaraholic Paul McDonough (@Guitaraholic) reported from Liverpool, England

    @virginmedia He’s been told it’s been ordered online with his details and he’s been told it will take 5-7 days to investigate when I know it’s 14 days to cancel. He now had two devices sat in his house he didn’t order that need investigating and returning to you ASAP…Can someone help plz?

  • WKLetting West Kirby Letting Ltd (@WKLetting) reported from Hoylake, England

    @virginmedia I have just got through on the telephone on 03454541111 and had to pay £116.50 to try and cancel contract as operator said virgin media do not accept cancellation by letter. He then transferred me to relations team and I waited 10 minutes for someone to speak but no one did !

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • farinabp Farina (she/her) (@farinabp) reported

    @virginmedia 14.45. It's been out since 10am. It's been like this all week. Poor.

  • kellypreedy Kelly Preedy 💫 (@kellypreedy) reported

    @virginmedia I want to cancel as I have found a cheaper deal elsewhere (you just put my bill up), the broadband you provide is very patchy & the customer service is appalling. I'm not interested in speaking to the tech team, or you offering me a better deal, I just want you to cancel it. Ta.

  • lyeuhm BEXEY HUSBAND 🇺🇦 (@lyeuhm) reported

    @LukeCutforth oh that is HORRIBLE, virgin media used to do that to me all the time 😭

  • Postmanlondon Richard Meadowcroft (@Postmanlondon) reported

    @virginmedia It’s a data only sim on my iPad and I have restarted twice. The trouble started when I was told to ‘choose a new pin code’. I did this and have been told to get a new puk! I have been locked out since! No solution on the c130 yet?

  • vanya8349 Vanya Chadburn (@vanya8349) reported

    @virginmedia how are we supposed to work from home when your broadband is down every other day 😡

  • ashleemcc Ashlee Mccarthy (@ashleemcc) reported

    @virginmedia I’m furious made a complaint last Friday and STILL no one has bothered to come back to me; your customer service has to be the worst I’ve ever dealt with. Surely the longer you take the more irate the customer becomes! 🤬

  • ToTravelIsToLi1 To-Travel-Is-To-Live (@ToTravelIsToLi1) reported

    @virginmedia Yes. The @o2 customer service is processing the request and says it will take 14days.

  • jraminsaab Our Family (@jraminsaab) reported

    @_alicebeer Hi Alice, hope u are well. Hoping for advice. As a female I was intimidated, bullied and harassed my Virgin Media engineers 6 months ago, they also damaged my property for the second time. I am not nor have ever been a customer. (Part 1)

  • kidcobbler Stephen Kerr (@kidcobbler) reported

    Broadband, TV and landline are down. I'm too tight to use my mobile data so I'm going offline and reading a real book for a while. The outage (Virgin Media tell me) is affecting 1,000 households in Northampton.

  • JamieMMilne Jamie Milne (@JamieMMilne) reported

    @virginmedia Original browser was Chrome, I cleared cookies and cache. Didn't work. Tried using Microsoft Edge, which I never use to was a fresh login and got the same message.