Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

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The latest reports from users having issues in Wallasey come from postal codes CH45 and CH44.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallasey, Metropolitan Borough of Wirral, England 01/14/2026 02:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Wallasey, Liverpool, Ellesmere Port, Eastham, Skelmersdale, Prescot, Upton and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomWallasey Wi-fi
United KingdomLiverpool Wi-fi
United KingdomLiverpool Wi-fi
United KingdomEllesmere Port Internet
United KingdomEastham Internet
United KingdomWallasey TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • davekellydj Dave Kelly (@davekellydj) reported from Liverpool, England

    @vaughanliam11 @virginmedia It kept losing connection when o did that. Beyond poor

  • kaths77x Kathryn Skelly (@kaths77x) reported from Liverpool, England

    Absolutely shocking ‘customer service’ if that’s what you can call it from @virginmedia I would not recommend them whatsoever and will not be to any of my friends and family, thanks for nothing 😡

  • kevchem1 Kevin Skinley (@kevchem1) reported from Liverpool, England

    This is really awful all round. Really hope virginmedia come to their senses

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia is rubbish now no broadband and no credit for the bill someone else ran up by accessing your box. Really getting stung for crap here! Your answer...phone us again and again and again with no resolution ombudsman here I come you thieving horrible gits

  • soniaagnew1 Sonia (@soniaagnew1) reported from Liverpool, England

    Upgraded my @virginmedia WiFi package a few weeks ago on advice from call centre - still absolute rubbish signal even at 7am on a Sunday morning! #ivebeenconned

  • HelenLMoran HLM (@HelenLMoran) reported from Garston, England

    @virginmedia There was apparently a local fault that is now showing as resolved. However the WiFi painfully slow and times out

  • jmcloughlin jmcloughlin (@jmcloughlin) reported from Liverpool, England

    ITV is down on Virgin Media in Liverpool. This means Gardeners’ World is going to get ratings akin to City of Death Part 4.

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia How do I cancel my Virgin please I don’t need this rubbish contacting people being told it’s sorted nothing being done then contacting people. I’m the victim someone stole from you and put it on my bill and you don’t care hate Virgin terrible service

  • colefc1 Col (@colefc1) reported from Seaforth, England

    Advise anyone not to use virgin media there customer service is atrocious find yourselves a better internet service supplier ..

  • libbyjaynekeane Libby Keane (@libbyjaynekeane) reported from Liverpool, England

    @EmmaBall5 @virginmedia Ohh Emma you’re in for a treat with these 😂😂 worst customer service ever

  • pven91 PV (@pven91) reported from Liverpool, England

    @virginmedia really unhappy with the service, got a new box yesterday and the start up checklist won’t load... called your helpline and they didn’t help us over the phone. Sending an engineer next weekend so we have a week without tv. Please help.

  • Classychick65 michelle orrelljones (@Classychick65) reported from Birkenhead, England

    @virginmedia Been disconnected by yourselves without requesting to cancel my service. No call back as promised, spent an hour on phone earlier to be told might be 72 hours until anything can be done after 20 years of loyalty I think I merit more than this shoddy treatment

  • MisterDaz MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    @virginmedia No. I work, so don’t have a spare hour during the day. I’ll call to cancel when I can fit it in. £120 odd per month should enable me to watch a recording.

  • mrmrjarrold Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England

    @virginmedia Sorted now but 1/2 hr wait is unacceptable you should be informing customers of waiting times and/or offering callback service. #Amazon and #eBay do this really well.

  • Lucy8720 Lucy87 (@Lucy8720) reported from Birkenhead, England

    @virginmedia Look. Same again, Joke of a company. Wish id NEVER gone with Virgin. Sorry kids, cant watch the rest of the film on family night because our internet is ****.

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia are awful hate them disgusting service. Fed up of spending time trying to get refund for someone gaining entry to their box and running up my phone bill

  • colefc1 Col (@colefc1) reported from Seaforth, England

    @virginmedia Sorted I’ve since been contacted over the issue I’ve got and hope it will be resolved I really think you need to sort some kind of UK call centre no offence meant to any others overseas centres thank you!!

  • YODELhell YODELhell (@YODELhell) reported from Ellesmere Port, England

    @virginmedia STOP parroting the same crap.

  • kaths77x Kathryn Skelly (@kaths77x) reported from Liverpool, England

    @virginmedia No it’s not worth explaining things once again, I’ve spoke to customer service, I spoke to someone on here the other day and I’ve spoke to the resolutions team and have just been fobbed off by all 😡

  • kaths77x Kathryn Skelly (@kaths77x) reported from Liverpool, England

    @virginmedia disgusted that as a valued customer for over 15 years, I’m moving property, wanting to move my services to my new address but because it is above a business you will not install so you are charging me for closing my account which I do not want to do 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • HesamSaid H (@HesamSaid) reported

    @virginmedia They literally didn't address it and just sent a reply saying "your complaint is closed". My parents have been overcharged for a basic service by around £25 a month, for 5 years! They were never sent an End of Contract notice.

  • daddydikko Paul Dixon (@daddydikko) reported

    @virginmedia Number ??? They never work on chat

  • misshiggins1986 Charlotte Higgins* (@misshiggins1986) reported

    @virginmedia trying to cancel my broadband with you, been on hold for 40 minutes still not through to a human being. Can you provide a link where I can cancel online? I don't want to upgrade/renew contract, purely want to cancel.

  • trish_holder Trish Holder (@trish_holder) reported

    @virginmedia please help me! I’ve been trying to speak to someone about leaving and having been on hold for an hour today and an hour Weds eve, I’ve been cut off. I need to talk to someone to sort this, can you help please?

  • phildampier phil dampier (@phildampier) reported

    @virginmedia Great. Girl says she'll speak to customer relations to get me a better deal. Leaves me waiting 20 minutes then cuts me off. Appalling service as usual from @virginmedia

  • claaarkkkeeeeey Dan C (@claaarkkkeeeeey) reported

    @virginmedia just wondering why when I phone up customer service and ask if my account has insurance they confirm it has but when the insurance team look at my “account” nothing shows up. I filed the missing phone 1st of May. Still waiting on an outcome? Thanks!

  • luigi_kirky Lou (@luigi_kirky) reported

    @virginmedia i spent an hour on hold yesterday, rang back today & chose the option to be text, I followed the link sent and it didn’t exist!! I have been waiting on someone to help me via WhatsApp for 3hrs!!! Completely unacceptable!! I just want to cancel my broadband!!!

  • WillBorg2022 Will Borg (@WillBorg2022) reported

    @virginmedia Day 3 and still no response to my many emails/WhatsApps etc.....apart from someone will contact you. Cancelled direct debits - my contract finishes in 2 weeks anyway. When you get the bill right, I'll pay it. Worst company on the planet.

  • Grohldoll70 Sharon Talbot (@Grohldoll70) reported

    @virginmedia Unfortunately not I am just taking my son to camp. I will try again tomorrow and if not I will cancel and go elsewhere

  • Grohldoll70 Sharon Talbot (@Grohldoll70) reported

    @virginmedia My package is due to expire and I need to lower the price as a new customer I would get a fantastic deal as a loyal customer I'm being fleeced