Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Upton, Skelmersdale, Prescot, Wallasey, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Phone | |
| Upton |
TV | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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sarah ellingham
(@liverlas) reported
from
Liverpool, England
@virginmedia is there an outage in the Liverpool area ? No internet or tv #notgoodenough
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I’ve spend another 90 minutes this morning trying to get through to you after being told last week I would receive a call back within a few hours and I’m still waiting. Have you got a number which I can get through on and cancel. Worst service I’ve ever received
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I need help with getting a number so I can call up and cancel the subscription we have. The broadband has been terrible for over a month now. Was told last week there was an issue with the router and we would receive support and have had none and it’s impossible to get though
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Tori Sprung
(@torisprung) reported
from
Liverpool, England
@SkyHelpTeam We haven’t been booked in. Following some quick and informative enquiries, @virginmedia can install a new service in 3days; yet, a @SkyUK engineer can’t come out to us for over a week? When we pay a monthly small fortune, this all feels like terrible customer service
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jo m b
(@joanreece) reported
from
Liverpool, England
@virginmedia why is your internet so rubbish? We get a bit of rain and wind and the whole TV goes off with no connectivity its woeful. We have sat here for a few hours now with no tv at all and were paying £49 a month for wifi that doesnt work!!!
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Phillip
(@philtrucker1510) reported
from
Birkenhead, England
@virginmedia any chance sorting out your internet issues in bromborough / Eastham it's a joke told you have sorted out the chip playing up yet loads locally still having problems
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
Internet is FINALLY up and running, thank you to Lee who I spoke to earlier who was the only helpful person I’ve dealt with during all of this who actually managed to resolve my issue! @virginmedia
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James Donnelly
(@jm_donnelly) reported
from
Birkenhead, England
Not just me then? Twitter tells me everything I need to know @virginmedia your broadband is unreliable, has been unreliable for weeks & I feel like i’m wasting money. No this isn’t an isolated issue you just need to pull your finger out & stop ruining my evenings its 2020 ffs!
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Paul Smith ✋
(@smiggerpaul) reported
from
Seaforth, England
@virginmedia hello there, I was cut off after 33 minutes! I want to reduce my monthly bill. I would the tv package to go down to the basic, can you help?
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SharmaUC
(@Anupdesh_UC) reported
from
Liverpool, England
@virginmedia is there are service interruptions in L11? I’m not able to get access to the internet..
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paul sanders
(@psanders1976) reported
from
Seaforth, England
@virginmedia Any chance you firm of cowboys answering the phone to your customers , absolutely disgusting customer service keeping people on hold for over an hour then cutting them off
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SR🦄
(@_StephRooney) reported
from
Liverpool, England
@virginmedia I know that it says there are issues in the area
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia I’ve just told told by one some in your team that, there trying to educate me and that I’m rude. After I asked to speak to there manager because they wasn’t getting the reason of my call today
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The Clawless Lobster 🦐
(@JuiceTerry9) reported
from
Garston, England
@AidyDews @ALANMYERSMEDIA @virginmedia That’s exactly what happened to me. Upgraded to 500mg and the speed/coverage got worse. They ended up giving me 1 Gig for the price of 500mg & a hub4 because they couldn’t fix it. Took me about 10 hours & years off my life to sort out. Nightmare.
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia Well I was meant to be getting a phone back at 1 to speak to the manager, because of how one of your customer service spoke to me earlier on but no phone call
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Phillip
(@philtrucker1510) reported
from
Birkenhead, England
Your customer service is shocking @virginmedia
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Tony Carroll
(@tonycarroll14) reported
from
Liverpool, England
@virginmedia Hi guys, was wondering if you could please help my Virgin isn't working!
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The Clawless Lobster 🦐
(@JuiceTerry9) reported
from
Garston, England
@ALANMYERSMEDIA @virginmedia Absolutely incompetent. Takes an hour to speak to someone, they then tell you you’re through to the wrong dept and pass you back in the queue. Took me 2 months to sort my internet out recently. Awful service.
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Capitã Nat
(@NatashaVic) reported
from
Hoylake, England
@virginmedia I just moved home and I transferred my services. They said everything would work fine but it’s not happening. I’ve been trying to contact your helpdesk both by phone n live chat the entire morning without success Help me please I need the internet as I work from home
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𝕿𝖎𝖒 𝕷𝖞𝖙𝖍
(@the_eporter) reported
from
Ellesmere Port, England
@virginmedia Hello, myself and a friend are having problems with our remotes not working with our virgin media boxes and would like to know how we can get replacements. Tried contacting on the phone. If there is another number or email we can use could you please forward? Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Siobhán
(@SiobhanMcCready) reported
Dear @virginmedia how does a potential customer actually get to speak to an advisor? Been trying for weeks and line hangs up! Do you not take new customers now?
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DUCK MAGAZINE
(@DUCKmagstoke) reported
@DannyMeaney5 @btsport @virginmedia No it's OK here for a change. Internet is as crap as ever
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Prof. Lee Bosher
(@leebosher) reported
@virginmedia @sjn4915 And same problems with TiVo box in LE11 🙄
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Clare Wilde 💙💜
(@Tink0272) reported
What a poor day of service from @virginmedia working from home can be such a challenge without having the added nightmare of internet issues. Troubleshooter said there were no faults in my area and it was my hub, yet it wasn’t and you have had issues all day.😩 #technologyfatigue
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Rich Berry 🐺
(@RichBerry50) reported
@virginmedia I've already called 150 and been informed that the issues are ongoing
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Leighton Thomas
(@Tommo155) reported
@virginmedia Hi, our virgin box keeps cutting out and rebooting, it was doing it this morning before work and still doing it now. I've seen lots of other messages on here from others with the same issue. How can I resolve this please?
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✨
(@vavavoomed) reported
I called @virginmedia to cancel my mobile contract but the waiting music was super freaky girl by Nicki now I’m tempted to stay 😥
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CM40
(@CM40UK) reported
from
Blackwater, England
@virginmedia No resolution has been offered by @virginmedia hence I have no cancelled my contract.
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Chubby Brummie | Matt Loughrey
(@chubby_brummie) reported
@virginmedia we are cancelling our subscription tomorrow. Years of prices increases, and yet more issues with the broadband and media you provide. Useless.
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Charmaine Whitehouse
(@Spongette1982) reported
@virginmedia It's not frustrating it's becoming a joke now. 4 days last week we payed for a service we didn't receive which your customer service was none existent, now this. How you think its acceptable to provide this shoddy service all the time is beyond me!!!