Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wallasey come from postal codes CH44.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 20: Problems at Virgin Media
Virgin Media is having issues since 10:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Upton, Skelmersdale, Prescot, Wallasey, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Phone | |
| Upton |
TV | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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amy harvey
(@amy___harvey) reported
from
Maghull, England
@virginmedia Just rang again. On hold for 20 mins (again) to get hung up on after giving my name. How do I cancel if I am already out of contact. Unless somebody can ring me instead as I refuse to sit through that hold music a third time
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simonmcbeth
(@simonmcbeth1) reported
from
Hoylake, England
@virginmedia actually shocked at how poor your customer contact centres are, the ones in the UK and the ones offshore. No resolution, no quality customer experience means your product is completely ruined by your service delivery
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Andrew Jones
(@x17aej) reported
from
Liverpool, England
@SkyHelpTeam shocking service. Iwithout any tv for over 30hrs. Technical fault & and no signal.I pay premium rates for this - the Weather is fine golf & cricket being played today most disappointed having left @virginmedia a few years ago and i need to go back to them now
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Rick Houghton
(@Hortini) reported
from
Liverpool, England
@virginmedia your telephone automated payment is beyond dreadful. Not recognising my new debit card. Been on hold to your woeful customer services for 26 minutes. And your hold music is terrible. #nothappy #badservice
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia that's the problem businesses assume customers are happy to spend their lives phoning them and be happy wasting hours and hours
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⭐⭐⭐LFC⭐⭐⭐
(@DJGlassBack) reported
from
Liverpool, England
@virginmedia @Beany_13 What about in L8 9UU its been down all morning
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BrightLightGames
(@BrightLitegames) reported
from
Liverpool, England
@virginmedia Internet is down AGAIN, Queue the automated twitter response. Time to find a new provider I think!
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Hannah
(@ShitofHan) reported
from
Liverpool, England
I hope to god my mum gets rid of @virginmedia this week! Sick of her paying like £112 for shut service. I’m constantly on 4G
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Stu Hel
(@stubeanhead) reported
from
Birkenhead, England
Tip: Yesterday I gave Virgin Media 30 days notice to cancel my TV/broadband. Too pricey. Had no deals to offer me. Miracles are real as I had 3 missed calls today off sales numbers, I answer the 4th. Suddenly, they do have offers and now I'm paying less a month with Sky Sports on
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@gm
(@mymatedex) reported
from
Aintree Village, England
@virginmedia There’s no service issue, the engineer had punctured the cabling with a cable tack. It stops the fibre optic cable from working. I removed it but not before having to sit on the phone for 30 minutes after me complaining the other day about your inept installation team
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia ***************, said change bill never did, ring can't deal with it but can't ring you, you a sodding phone company, get a grip
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amy harvey
(@amy___harvey) reported
from
Maghull, England
@virginmedia Tv broadband media service NOT mobile
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Sean Sorby
(@SeanRSorby) reported
from
Liverpool, England
@virginmedia you’re broadband service is a disgrace. Constant reoccurring issues. Ur not paid for a service to work half the time you’re paid for it work all the time. Your help service is also a joke. Ppl reading canned responses, never really understanding or offer any reason😡
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heather
(@heatherjoy3) reported
from
Ellesmere Port, England
@virginmedia no broadband Ch66 2rz. Checked service status and rebooted. Please help.
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pet hen
(@HenseyP) reported
from
Seaforth, England
So virgin media sign a new deal with sky tv but still no sky atlantic and it seems this channel will never be on virgin ,,
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia disgusted. Paid until 10th August but you are telling me I have to pay more as I haven’t returned the box yet.....it’s not 10th August yet! Wind your necks in your customer service stinks
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia so much easier to cancel direct debit without having to bother with a call
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia as an existing customer disgusted by experience my wife had ordering a new phone! Told delivered Thursday, worked from home, then advised by @YodelOnline it would be next Tuesday! Virgin day not down to them then receives a bill for end of the month #CustomerService
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia i telephoned because i wanted to reduce my services, the first call offered reduction to 47.95, never happened, second call refused to call me, third call apologies for lack of action confirmed reduction and a credit again nothing happened
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⭐⭐⭐LFC⭐⭐⭐
(@DJGlassBack) reported
from
Liverpool, England
@virginmedia @BryanThePirate I pay for the highest package you have and I dont have the v6 box I very rarely have bloody wifi like this morning it's not working again! Time after time after time it breaks down
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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William Beaney
(@WilliamBeaney4) reported
@virginmedia Hiya I keep having trouble with my box it's gone off 3 times in 3 weeks it comes back on with a green screen
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尺ㄖ丂丂
(@rossthe45king) reported
@virginmedia Yet again, when we are about to sit down to watch something the internet goes down both on wired and WiFi. I need to know how I can cancel as in contact until June. The service is not fit for purpose so you cannot hold me to a contract if it doesn't work constantly
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YourFriendlyGuyNese
(@ChannelleLea) reported
@virginmedia why does your wifi cut out around 12am and 3am 🤔🤔🤔 #slowconnection #wifiistrash #
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A Rangers Life
(@18Rangers72) reported
@Richard65272630 @virginmedia I know pal. Happened at 8pm last night came on at 11am this morning and went back off again at 7 this evening. Saying the service will come back on at 11.15pm no fkn use to me
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Jack Potter
(@JackWinstanley) reported
It’s so annoying that all you get is robots these days with @virginmedia - no customer service at all. #Virgin #VirginMedia
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ᴘᴀʙʟᴏ
(@PabIotommo) reported
You’re horrible you @virginmedia
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markmcgookin
(@markymcgookin) reported
@virginmedia Do me a favour & look into the notes on my account and then argue that the customer service I have received is anything other than criminal
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Stacey Coxall
(@StaceyCoxall) reported
Dear @virginmedia please fix your issues over at my brothers house as we are desperate to play online games and we can't due to connectivity issues! 🥺
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carlo c
(@carloc58372605) reported
@VirginMediaCorp @virginmedia We already called customer service earlier. The rep said the internet connection should be back by 9pm. It’s past 9pm and it’s still not working. We haven’t had any internet since New Years Eve. THIS IS REALLY FRUSTRATING AND DISAPPOINTING.
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Louise Sullivan
(@Louise1Sullivan) reported
@virginmedia please explain why I have intermittent (at best) broadband on a 600mbps package. Get no service at all some days. It's ridiculous considering the service checker says there's no issues in my area. Please don't tell me to reboot/reset the router AGAIN.