Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallasey, Metropolitan Borough of Wirral, England 01/02/2026 10:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Skelmersdale, Prescot, Upton and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool E-mail
United KingdomSkelmersdale Internet
United KingdomPrescot Internet
United KingdomSkelmersdale Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • Acko_79 Acko (@Acko_79) reported from Liverpool, England

    @spriggy40 @virginmedia Mine was ok last night but just searched west’s and a lot of peoples was down at 12 last night too

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia @Buttonscro Oh and your £70 per month broadband is down yet again

  • WKLetting West Kirby Letting Ltd (@WKLetting) reported from Hoylake, England

    @virginmedia I have just got through on the telephone on 03454541111 and had to pay £116.50 to try and cancel contract as operator said virgin media do not accept cancellation by letter. He then transferred me to relations team and I waited 10 minutes for someone to speak but no one did !

  • Acko_79 Acko (@Acko_79) reported from Liverpool, England

    In the middle of a ****** business battle an you cut my WiFi off. How **** is your service @virginmedia

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    Soooooo fed up with @virginmedia internet dropping out with Netflix, TV & my PlayStation!!! And they reckon there isn’t a problem with our router!! #LIVID

  • ListerTheStupid Rob (@ListerTheStupid) reported from Liverpool, England

    @virginmedia 2/2 I turned down all the offers as I didn’t need/want anything.....NOW!!!! NOW!!! Nothing but problems with broadband!!! It’s like the guy who fails to sell me the product has just hit a f**k you switch.. WHY???

  • parki99 parki99 (@parki99) reported from Seaforth, England

    @virginmedia service is down Again in L22. When are you going to do a proper investigation into the cables and rectify your infrastructure. You may provide the fastest broadband, but what good is speed when there is an issue delivering it to properties?

  • kirst_louisexxo Kirst-Lou✨💛💜 (@kirst_louisexxo) reported from Liverpool, England

    Smooth play the same **** every half hour I swear; been here since 2 and I’ve heard the same song 3 times already worse than virgin media.

  • liameaglestone Liam Eaglestone (@liameaglestone) reported from Liverpool, England

    @virginmedia how do I best report the broadband is not working at my home?

  • pickle_2020 piccl (@pickle_2020) reported from Liverpool, England

    @Acko_79 @virginmedia Upgrades apparently. Mines down too

  • oppositejohn oppositejohn (@oppositejohn) reported from Liverpool, England

    Could @virginmedia be any more crap if they tried? Internet on & off all day. **** Turpin had the courtesy to wear a mask #fail #virginmedia

  • ansumDave David Harrison (@ansumDave) reported from Liverpool, England

    @virginmedia @Buttonscro You sent me a deadlock letter without even the first complaint being addressed For years your operatives have been saying they have noted my account with requests. Last op o spoke to they said no we don't do that don't have the time standard notes etc. So merely lied

  • CraigC84 Craig (@CraigC84) reported from Liverpool, England

    @virginmedia can you please contact me. Ur customer service is a disgrace

  • parki99 parki99 (@parki99) reported from Seaforth, England

    @virginmedia daily reeboting of my router is not an answer. Giving me another new router where I then have to reset all of my smart devices is not an answer. Sort out the supply. The BT cables are now in service in my area and switching is looking more likely!

  • ansumDave David Harrison (@ansumDave) reported from Seaforth, England

    @virginmedia You didn't t even address it. Went on your terms and conditions and corporate statement. You have not followed up r own protocol. Would be interesting to see if the plentiful other complaints got the same short shrift. It was the lying and the price gouging that is the worst

  • davidbowes80 Dave the deccy (@davidbowes80) reported from Eccleston, England

    @BBCWatchdog My dad recieved Absolute terrible customer service from @virginmedia apparently when you cancel a contract in april it still doesn't show up on their system and then get a bill they say they couldn't access his account to cancel it but could when he offered to 1/2

  • sturichie Irish Stu (@sturichie) reported from Eccleston, England

    @virginmedia now 50 minutes on the phone. Absolutely useless customer service. If only I could speak to someone I could cancel

  • rehennessey Rachel Hennessey (@rehennessey) reported from Seaforth, England

    Hi @virginmedia I need to phone you but whenever I call I am offered a link & no option to speak to someone. Really need help - only trying to buy a phone from you! I dont have a password for my online account either (as new account) so failed online security - help 😭

  • ListerTheStupid Rob (@ListerTheStupid) reported from Liverpool, England

    @virginmedia are you down in Liverpool??? *full disclosure* I’ve not had any problems at all for well over 2-3 years with your service, I got a phone call about a week ago now.... going through all that “what we can do for you as you’ve been a customer for a long time” stuff 1/2.

  • rehennessey Rachel Hennessey (@rehennessey) reported from Seaforth, England

    @virginmedia Thank you - I think I remember it now. Still can't login online but will try your messaging service again!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • PaulJoh30516408 Paul Johnston (@PaulJoh30516408) reported

    @virginmedia shocking service, will be terminating my contract today and contacting the ombudsman

  • Dave__Baker Dave Baker (@Dave__Baker) reported

    @virginmedia is there a problem with your mobile service this morning? Can't make any calls from my mobile

  • mattjamie Matt Jamie (@mattjamie) reported

    @virginmedia it’s not possible to get through to your customer services by phone and there’s no email. Please get in touch with me regarding a bill payment. Thanks.

  • fibifeebs FEEBS (@fibifeebs) reported

    @virginmedia woke up to no internet this morning... I'm glad my WFH shift starts at 11 and not right now. Imagine giving people a stable internet connection? Virgin media could never!

  • XplosiveCandyZM ZJM. (@XplosiveCandyZM) reported

    @virginmedia website keeps sending my in circles trying to sort WiFi issues. Clearly an issue with the hub... can't find the online chat. Affecting working from home & school work 🙃😒

  • Beardy1234 Mark (@Beardy1234) reported

    @virginmedia It’s ok. I’ve cancelled my contract due to the very poor communication from virgin. Also due to the extremely rude staff on the phones and the catalogue of admin errors.

  • monazamguitar Mo Nazam (@monazamguitar) reported

    @catbehaviourist @virginmedia Wow. Hear that .@virginmedia ? It's not just me that's fed up with paying through the nose for below par connections ever day. Awful company.

  • enchanted1966 Helen Stephanie (@enchanted1966) reported

    @virginmedia Yes. No problems found. This has been happening since new box was installed

  • DickyTheFirst **** (@DickyTheFirst) reported

    @virginmedia How do you know what’s in it if you can’t access it? How do you know it goes against GDPR? I think I’ll leave it right where it is, thanks. If you want to help, feed this awful experience up the management chain to whoever is in charge of service to rectify this.

  • Dizzyeek Julian D 🇪🇺 #FBPE 3.5% #proEU 🇧🇬 (@Dizzyeek) reported

    RT @mandi_sandhu Very poor service. We have a simple request, and are send round in circles! Disappointed. #virginmedia @virginmedia