Virgin Media

Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Wallasey, Metropolitan Borough of Wirral, England 12/14/2025 09:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England

The most recent Virgin Media outage reports came from the following cities: Upton, Liverpool, Skelmersdale, Birkenhead and Prenton.

Loading map, please wait...
City Problem Type Report Time
United KingdomUpton Phone
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomSkelmersdale Internet
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

  • Crosby71 Lee (@Crosby71) reported from Seaforth, England

    @_Ludachris @virginmedia Not any more, got **** of them ages ago

  • TimmyJ1972 Tim Jackson (@TimmyJ1972) reported from Liverpool, England

    @virginmedia Yes I’ve been told this before… yet it never happened when my bill was generated. Let’s see eh..

  • ChrisWAzure Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia ..i don't know what manager in any way of life won't speak to a customer! I called back and spoke to another member of the team, who has logged it as a complaint, a manager is calling me today and he is looking what he can do for a 93 year old. Being forced to pay £105 a month...

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia I totally agree, unfortunately this is not something you have been able to arrange for me for the last 3 months either. 👍 What's the solution?

  • ChrisWAzure Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia The guy was the most arrogant person I've ever spoke to in CS, retentions is meant to be the end of the line, if it was my service and not my wife's 93 year old nan i'd have cancelled the contract. I asked to speak to a manager and was told "managers don't speak to customers"....

  • VeryGrumpyKev Kev (@VeryGrumpyKev) reported from Birkenhead, England

    @virginmedia Nah. You’ve got the order number just stop sending **** to me (not that it will get to me anyway). Please note I won’t be held liable if someone else chooses to use this SIM card so I’d advise you to block it here and now.

  • TimmyJ1972 Tim Jackson (@TimmyJ1972) reported from Garston, England

    @Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?

  • TimmyJ1972 Tim Jackson (@TimmyJ1972) reported from Liverpool, England

    @virginmedia I haven’t seen the credit applied yet, that’s the issue. This will be the 4th time that I’ve been told it’s been corrected and to wait around 24 hours but so far this has never worked

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia No, not really as you have reliability issues in my home which I believe is part the router and part the virgin line coming into my home.

  • lfc_shirts hazzalad (@lfc_shirts) reported from Seaforth, England

    @virginmedia any help?

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Yes, like previously said this is minimum of once, sometimes.twice weekly then I have to phone yous to split the signal again.

  • ChrisWAzure Chris Wright (@ChrisWAzure) reported from Liverpool, England

    @virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Can you cancel my contract?

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Done it again, 3 outages in 3 days. Very poor

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia I'm guessing they don't work Saturday Sunday, so that will take us from Thursday to some point Monday for a resolution? Would it be quick if I phone up, send me a case ref number or something?

  • jameshughes911 James Hughes (@jameshughes911) reported from Liverpool, England

    @virginmedia I would like to raise a formal complaint with the way I have been treated by your team today please. Your so called “Customer Service” is shocking and should be renamed “Customer Victimisation”. It is now my intention to cancel my contract after over 5 years loyalty

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Are you wanting me to comment in the broadband section? Can you explain the benefits of this as you won't send an engineer out if there is an issue constantly in the area and your tech team are already aware of it, plus I have the ofcom complaint aswell?

  • GlynnParry1974 Glynn Parry (@GlynnParry1974) reported from Liverpool, England

    @virginmedia @YODELhell @AndyJ78 Worst delivery company going!!! Why don’t the companies that use them do a bit of research? GREED!!!!

  • CryptoDan2k CryptoDan2k (@CryptoDan2k) reported from Roby, England

    @virginmedia Yes I did! Look at the last screen shot, that page was down as well with an error message. Useless copy and paste replys. Not helpful atall

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DeanKendall2 Dean Kendall (@DeanKendall2) reported

    @virginmedia What an absolute joke. Service is diabolical. Unable to ever watch streaming apps without restarting boxes, WiFi up and down like a whoes draws. Can't wait till the end of contract

  • ukparky parky (@ukparky) reported

    @virginmedia my contract ends next month and really not happy with the price increase. can we sort this online? i really dont fancy phoning and waiting ages. i find sometimes your phone help line is useless . depends what part of the world you get connected to.

  • 1janpiper Jan_L_Piper (@1janpiper) reported

    @virginmedia @virginhelp @Stefan_Barnett You cant help if you dont answer people CW!

  • ukparky parky (@ukparky) reported

    @virginmedia my contract ends next month and really not happy with the price increase. can we sort this online? i really dont fancy phoning and waiting ages. i find sometimes your phone help line is useless also. depends what part of the world you get connected to.

  • PD_1972 Paul Davies (@PD_1972) reported

    @virginmedia Your internet service is absolutely appalling! It’s been on and off all day long and even into tonight! My Son has struggled with his School work, my Wife with her work as a key worker! Get a grip and sort your service out and reimburse customers on lack of service!!

  • arieldisco Maddie Hayes 🐢 (@arieldisco) reported

    @virginmedia is there a way to cancel your package other than phoning? I've been on hold for 20 mins and can't stay on much longer

  • Margymoo This is me 🧶 (@Margymoo) reported from Birkenhead, England

    @virginmedia need help , phone wait is diabolical #poorcustomerservice

  • DMurugeswaran dinesh murugeswaran (@DMurugeswaran) reported

    @virginmedia my phone has been disconnected on numerous attempts to cancel my broadband service. Please could you get in contact ASAP or I will be filing a complaint with ombudsman

  • JessieLauren19 Kay Kaye 💙 (@JessieLauren19) reported

    @virginmedia @virginhelp Please don’t send me the usual links of what to do as I’ve tried them all, I get 100mbps through Ethernet to your hub but almost non existent WiFi from it, IT in work have said yours is awful and to buy new router but why should I have to do that?

  • amitrnout Amit Doshi (@amitrnout) reported

    @virginmedia Have you read my message? If yes, please tell me which part makes you think that I wouldn't have spoken to faults team in regards to an issue going on for nearly 2 months before raising this with CISAS? If no, read my message. I want to know how to get a deadlock letter?