Virgin Media outages and service status in Wallasey, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 14 outage signals in the last 24 hours around Wallasey, including 14 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 14, 2:03 PM GMT+1.
- TV (56%)
- Internet (33%)
- Wi-fi (7%)
- Phone (4%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 14: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Wallasey, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Prescot, Wirral, Skelmersdale, Prenton, and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
TV | 15 minutes ago |
|
Prescot
|
TV | 35 minutes ago |
|
Liverpool
|
TV | 43 minutes ago |
|
Liverpool
|
TV | 51 minutes ago |
|
Liverpool
|
TV | 54 minutes ago |
|
Liverpool
|
TV | 57 minutes ago |
Nearby cities with recent reports
15 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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Sam Tempest (@SATempest) reported from Heswall, England@virginmedia Thanks for your reply. I appreciate that but I’ve already raised the issue and was told I would be called back today, it’s now almost 5pm and I’ve not heard anything. I appreciate you might be busy but your customer service is shocking, as always…
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Martin Travis (@lurkinhead) reported from Birkenhead, England@virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?
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Lee (@Crosby71) reported from Seaforth, England@_Ludachris @virginmedia Not any more, got **** of them ages ago
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Chris Wright (@ChrisWAzure) reported from Liverpool, England@virginmedia ..i don't know what manager in any way of life won't speak to a customer! I called back and spoke to another member of the team, who has logged it as a complaint, a manager is calling me today and he is looking what he can do for a 93 year old. Being forced to pay £105 a month...
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Sarah Hill (@Its_Sal_Queen) reported from Liverpool, EnglandWould love to be able to start work @virginmedia, but the Internet is down.
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Thomas Evans (@92Tevs) reported from Liverpool, England@virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?
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Clare B (@clarebellla) reported from Liverpool, England@virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning
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phil61efc (@MirLADas) reported from Liverpool, England@virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area
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Capitã Nat (@NatashaVic) reported from Liverpool, England@virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.
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CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia I'm guessing they don't work Saturday Sunday, so that will take us from Thursday to some point Monday for a resolution? Would it be quick if I phone up, send me a case ref number or something?
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Stuart Wilks-Heeg (@StuartWilksHeeg) reported from Seaforth, EnglandI literally cannot distinguish between real @virginmedia customer service calls and the scammers. And this isn't because the scammers have suddenly got very good.
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Christopher Bray (@cbray72) reported from Liverpool, England@virginmedia Hi Just to let U know I got a automated Landline phone message 2day from Phone number 020 7097 1695 Saying to press Option 1 Saying That my internet provider service will disconnect my services within 24 hours it’s a scam I didn’t even attempt to press option 1.
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Chris Wright (@ChrisWAzure) reported from Liverpool, England@virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty
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Chlòe (@tweetsfromchlo) reported from Liverpool, EnglandHi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.
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Martin Travis (@lurkinhead) reported from Birkenhead, England@virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?
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Alan Dean (@alandean1878) reported from Roby, England@virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!
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Alan Dean (@alandean1878) reported from Roby, England@virginmedia Can this be done while the Wi-Fi is down? We recently lost FOUR days service but "hadn't complained properly!!" So couldn't claim!!
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James (@jgrailpics) reported from Liverpool, EnglandCompletely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap
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Tim Jackson (@TimmyJ1972) reported from Garston, England@Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.
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Alex (@embedded_iot) reported from Seaforth, England@virginmedia You need to escalate this urgently imho and come up with a solution. I’m saying this for your benefit as it’s going to cause mayhem
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jane Common (@JaneCommon) reported@virginmedia Oh I have just spent half an hour turning things on and off trying to fix it!
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El Mo Bullseye (@ElmoBz77) reported@virginmedia I called up to check service but it says my account number and phone number don’t exist??
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Patch_designs65🟦 (@patchthevan) reported@virginmedia Does not help when you have disabled people needing TV on
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Hazel (@halobabeee) reported@virginmedia Can a loss of service be registered on my behalf please.
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john5691 (@JohnMac22756388) reported@virginmedia would you care to let your customers know why there/your tv service is down. Is it to much to ask for something posted on here, do you even care? Shocking customer service again
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Gem (@Gemnffc) reported@virginmedia Is they an estimated time? My Nan’s kicking off she can only get bbc1 and said it’s crap 🥴
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Delightful dee (@DebbsS13) reported@virginmedia So my virgin is down so what i done was just switch over to my stv player no problem im still watching #thismorning tv programme and I got a great deal on #virgin a saving of £42 and everything is the same as before except they gave us netflix to stay with them yeah so cool 😎
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jay (@jpsals) reported@JoshCF_ @virginmedia has done the exact same to me I’ve been with them 10 years and they now want double what a new customer would pay - contract now cancelled
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Simon N (@simonandrebecca) reported@virginmedia I have no broadband or landline service either - is this part of a wider issue?
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Freddie Lumby (@FreddieLumby) reported@virginmedia @Da8blue How long will this issue persist for? It is a disgrace.