Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Upton, Skelmersdale, Prescot and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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John
(@1agsgsg) reported
from
Liverpool, England
@virginmedia live chat, phone lines no one answers all I want to do is cancel my service
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband down completely. Need to work from home, what's going on.
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Hi!! Just letting you know my land line issue still isn't fixed. Someone is supposed to be calling me back today. I'm really hoping they do. Just wanted to say thanks to Robert too for being so helpful. Despite this still driving me mad.
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Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia Of course I have, says issue found, but I want to know how long before its back on
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Ann_1878
(@Toffeegirl13) reported
from
Halewood, England
@MachinegunSi @virginmedia Yeah same here Si, never had any problems but the past 12 months or so been shite
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Clare Bagan
(@Clare___bear) reported
from
Kirkby, England
@virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@KindredUK @virginmedia The entire city it down it seems.
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
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Andy Dunbar
(@Andy_Dunbar) reported
from
Liverpool, England
@virginmedia Is that minimum 12 months subscription or can I cancel at anytime?
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Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia hey Mr Virginia man, what's wrong with media in huyton, been down almost an hour ?
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia my dad’s email address has been hacked. VM says he has to re register his email address. He’s spent nearly 3hrs on live chat today trying to fix it. He’s 86 and relies upon his email to order from home. Can you please explain to me the process to correct this issue?
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginhelp @lisa_sandland @virginmedia It's not Lisa's fault, it's YOURS!!! The whole of a city is down
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Joanne Johnson
(@Joanneincrosby) reported
from
Liverpool, England
@virginmedia tried to contact Virgin media for days! We had no internet for last Saturday, Sunday , Tuesday in the area . You call and it will not let you contact to anyone as it’s a complex problem in the area. Anyone know a better provider I’ve totally had enough.
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband and phone lines down in the L4 area yet again!!! I wish to cancel my contract early as you are failing to keep to your side of the agreement and provide a reliable service!!!! Piss poor
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia It’s ok I’ve managed to get around my dad’s security question - it was an issue with the lower / upper case. I’ve updated his password and his email is now receiving emails on his phone and iPad - I think we’re ok. Frustrating that the live chat sent him around in circles
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Adam Vials Moore
(@adam__moore) reported
from
Seaforth, England
@virginmedia No @virginmedia it seems like a local box issue (maybe a line / router - diagnostics suggest not) - but it's not the first time this week, and my 10 year old is now pretty good at fault diagnosis due to the frequency of the failures...
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia This takes me through to a help and support page - what do I do next?
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia No nothing - no reference number. The inconsistency of service between live chat, phone and Twitter is mad. It doesn’t feel like you’re speaking to the same company
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Graeme Bamber
(@gbam86) reported
from
Liverpool, England
@virginmedia @gbam96 Yes it has been cancelled now, it was the manner it took to get there! Nearly 20 mins of asking to cancel! he had a bad attitude. Very disappointed with the customer service
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Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Also I’ve just tried and it won’t accept the answers to the security questions - which are both ok. Can someone contact me to help me out please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alberto Padrones
(@bertubrio) reported
@virginmedia Thanks @virginmedia, but still the expected fix is 18:00 which leaves me an whole working day with 4G on my phone, which I'll probably run out
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chrisoregan
(@chrisoregan) reported
@bigevilboss @virginmedia I often encounter people who actively use the WiFi modem from their provider and then moan when it doesn’t work properly. Never use your provider’s WiFi, they are universally bad. Replace it with a dedicated router that has just one job. I speak as someone who has a mesh :)
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Niamh Murphy
(@niamhcrmurphy) reported
@virginmedia I’m confused about the amount I owe for a broadband package I only had for one month on a rolling contract. I made sure to cancel on time and was assured there would be no extra charges, however I have been billed on three separate occasions. Can you help with this?
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Beverly Carr
(@BeverlyJCarr3) reported
@virginmedia you are an absolute disgrace! Student daughter called to cancel contract on Saturday, was in effect lied to. Your so called customer service advisor just keeps repeating a script…and apparently I can’t speak with anyone more senior!
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Darren
(@Darren6270) reported
@virginmedia broadband has just gone down yet your service status is telling me everything is fine !!!!!!!!
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Darren
(@Darren6270) reported
@virginmedia It doesn’t work with this service either.
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N Mehta
(@Just_Ranting2) reported
@virginmedia Honestly, you have to wonder if virgin media know anything about consumer law. They think they are above following the law. With a response like that no wonder your customer service is one of the worst performing out there. But do you care ... no.
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Dave Seddon
(@Sedds_lep) reported
@virginmedia Give me a nudge at 4.15. I accept that faults happen but it seems a daily problem at the moment.
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Gareth Roberts
(@GarethRoberts7) reported
@virginmedia I am unhappy with your proposed resolution to my complaint but when I call there is no option to speak to complaints team? How can I express my unhappiness with the resolution?
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N Mehta
(@Just_Ranting2) reported
@virginmedia Yes, which is @YodelOnline . But it is also the sender's responsibility to ensure it reaches the customers. Not the customer's responsibility to chase virgin media's suppliers. As @YodelOnline have confirmed, they cannot release any information to me as I'm not the sender.