Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England

Problems in the last 24 hours in Wallasey, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Wallasey, England

The most recent Virgin Media outage reports came from the following cities: Prescot, Liverpool, Skelmersdale, Prenton, and Upton.

City	Problem Type	Report Time
Prescot	Internet	2 days ago
Liverpool	Wi-fi	5 days ago
Liverpool	Internet	8 days ago
Liverpool	Internet	9 days ago
Liverpool	Internet	10 days ago
Skelmersdale	Total Blackout	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Wallasey, England

Latest outage, problems and issue reports in Wallasey and nearby locations:

• 
  Leigh Wynne (@leighwynne33) reported 1 minute ago from Seaforth, England

  My alien dog is about to die in warframe as cant feed it thanks to me not having a internet connection thanks to awful service at @virginmedia #warframe Only took me 190 hours get him now he's gonna be lost for ever! 😤😡😭

• 
  Michelle (@michdavey71) reported 4 minutes ago from Maghull, England

  @virginmedia do you have an alternative number I wish to cancel my contract but haven’t got time to be constantly on hold.

• 
  Michelle Mattos (@ChellyMat) reported 7 minutes ago from Liverpool, England

  @virginmedia Yeah we’ve been a customer for years, I know how to do that. The issue was that we got a new package (router, TiVo, landline) that got installed on Saturday afternoon, and by Saturday evening the package was cancelled for no reason

• 
  AmyNaylor (@amynaylorr) reported 11 minutes ago from Liverpool, England

  @virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network

• 
  Iain Dyer (@IainMichaelDyer) reported 12 minutes ago from Garston, England

  @virginmedia Simply by reconnecting my services after saying that you were happy to rearrange the bill payment date and my services would be unaffected. I have been told this is impossible though so cant see it happening. Its really bad customer service IMO.

• 
  Jools 4 (@jjools4bob) reported 14 minutes ago from Liverpool, England

  @virginmedia @Rylan No the thought of seeing him makes my blood boil and my ears ache.Yes I am a virgin customer not happy with this shit.

• 
  simonmcbeth (@simonmcbeth1) reported 14 minutes ago from Birkenhead, England

  @virginmedia @marcyeboah That’s the problem. You can’t help on social media as you are not empowered to do so. You merely advise to call the number that is causing all of the issues in the first place

• 
  simonmcbeth (@simonmcbeth1) reported 15 minutes ago from Birkenhead, England

  @virginmedia Send an engineer to fix the faulty equipment would be a start. Manager never called back btw. #shocking

• 
  Michelle Mattos (@ChellyMat) reported 15 minutes ago from Liverpool, England

  @virginmedia Anyways, your engineers are great, especially Robbie who came out to help us last minute. Still don’t know why our contract was randomly cancelled but we’re expecting more info on Tuesday or something, so I’m not gonna fuss about it on Twitter 💙

• 
  Leigh Wynne (@leighwynne33) reported 16 minutes ago from Seaforth, England

  Maybe little quiet for few days as ive got no internet due to outage at virgin media :/

• 
  Wirral Kloppite (@paulgtrainer) reported 21 minutes ago from Birkenhead, England

  @paulychan @virginmedia My internet went down for 30 mins. Came back on 5 mins into the game. I'm on BT (not for much longer if I can help it!)

• 
  Michelle (@michdavey71) reported 24 minutes ago from Maghull, England

  @virginmedia do you have an alternative number , I wish to cancel my contract but haven’t got time to be constantly on hold .

• 
  simonmcbeth (@simonmcbeth1) reported 25 minutes ago from Birkenhead, England

  Shocking service from @virginmedia call centre tonight and still waiting for a manager to call me. #notholdingmybreath.

• 
  simonmcbeth (@simonmcbeth1) reported 31 minutes ago from Birkenhead, England

  @virginmedia @McBeth1977 You need to actually get to speak to somebody in order to raise a complaint.

• 
  BIG EARS Mum to George & Daisy (@ljonesljones14) reported 33 minutes ago from Liverpool, England

  @virginmedia sick and tired of red button not working, message comes up on screen App temp unavailable try again in a few minutes happening all the time for days on end Virgin going down the pan always something not working & still paying for services we cannot access

• 
  L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported 47 minutes ago from Garston, England

  @virginmedia The last time I was talking to a man I explained all that had happened and said it is 1.30am here and I want to get it sorted and he hung up. It seems to be working ok now so that's why I think its the weather but I must say you need to revise your customer support

• 
  Michael (@moore12_michael) reported 47 minutes ago from Heswall, England

  @virginmedia your network has been down most of the day to more than just some of your customers!! My 12 year old daughter unable to phone/message me and I’m unable to track her T1 diabetes levels which requires data. Shocking you are not treating this with higher priority!

• 
  simonmcbeth (@simonmcbeth1) reported 50 minutes ago from Birkenhead, England

  @LeoNak8484 @bt_uk @virginmedia @virginmedia just as bad I’m afraid

• 
  simonmcbeth (@simonmcbeth1) reported 56 minutes ago from Birkenhead, England

  @ChrisMa72444992 @virginmedia Wow! Really are breaking the boundaries in shocking customer service

• 
  L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported 59 minutes ago from Garston, England

  @virginmedia I think it was the bad weather we had last night affecting the signal. The first time I rang up the lady I spoke to was ok then she asked me to get Google up on another device so I went to get it when I got back she had gone. I told her to hang on while I got the device 1/3

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sophie (@Scookson2019) reported 10 minutes ago

  @virginmedia What can you actually help with? You say you don't have account access which covers almost every base and this isn't even an account issue, I just need to know whether an install is happening because I've had no confirmation from Virgin. And now nobody can help, Virgin don't care

• 
  Lucy Bradley (@leafy_lucy28) reported 11 minutes ago

  @virginmedia You're telling me. It has now been 24 hours since I first raised this issue

• 
  Richard Sherwin (@RichardNSherwin) reported 16 minutes ago

  @virginmedia my Internet connection is really poor today. I've done 3 videos calls and the image keeps freezing, sound keeping cutting out. Your website claims there are no issues in my area but this is doesn't seem to be the case. Postcode ME16 8EU

• 
  DeeSingh (@DeeSingh86) reported 17 minutes ago

  @virginmedia As always your service page lies. It's says broadband is ok, but it's NOT ok.

• 
  amy denatale (@AmyDenatale) reported 17 minutes ago

  @virginmedia Unfortunately it is not acceptable and I will be following the avenues to have this resolved. From what I am hearing Virgin have a habit of not advising their new customers of the process and it is down to experiences like this what we are stung!

• 
  Helen Peers (was Partridge) (@Hpsaucy515) reported 17 minutes ago

  @O2 I’m actually with @virginmedia mobile but since they joined with you our data service is rubbish.. we used to use data more than WiFi as that was how good it was.. but not anymore x

• 
  Gavin Hannon (@GavinHannon56) reported 19 minutes ago

  @virginmedia @timfen8 Mine is the same on all 3 boxes. Why? I have tried everything. I’m only a new customer too. It’s a load of bollox tbh.

• 
  Chris Potts (@Chris198773) reported 21 minutes ago

  @DonnaBrannan12 @virginmedia I'm in the same situation Donna. Given a renewed deal for ultimate volt. On Sunday they put me onto maxit tv and 200Mb broadband. Tried multiple calls and had phone put down. Its ridiculous!

• 
  John Waterworth (@jwaterworth) reported 23 minutes ago

  @virginmedia Our remote is broken. I’ve been trying to order a new one since last week, but your website just shows a “something’s broken, come back later” page. Can you help?

• 
  Steven Edis (@SteveEdis) reported 24 minutes ago

  Oh no @virginmedia yet again I have no internet and you're letting me down. For the umpteenth time this year. People, don't sign up to @virginmedia the reliability of the service is truly awful