Virgin Media outages and service status in Wallasey, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Wallasey, including 1 direct report.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 27, 5:36 PM GMT+1.
- TV (57%)
- Internet (24%)
- Wi-fi (11%)
- Total Blackout (5%)
- Phone (3%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 28: Problems at Virgin Media
Virgin Media is having issues since 05:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Wallasey, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Skelmersdale, Prenton, Ellesmere Port, Birkenhead, Wirral, and Prescot.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Total Blackout | 16 hours ago |
|
Skelmersdale
|
Internet | 2 days ago |
|
Liverpool
|
TV | 2 days ago |
|
Liverpool
|
Wi-fi | 2 days ago |
|
Liverpool
|
Wi-fi | 3 days ago |
|
Skelmersdale
|
Wi-fi | 3 days ago |
Nearby cities with recent reports
4 recent signals
2 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia I totally agree, unfortunately this is not something you have been able to arrange for me for the last 3 months either. 👍 What's the solution?
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Tim Jackson (@TimmyJ1972) reported from Garston, England@virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”
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Lesley Murray (@les_murray71) reported from Wallasey, England@virginmedia @joshyw0shy Its the whole of the Wirral by the sound of it, no statement from Virgin, just telling hundreds of customers to check for an outage, only have to look at their twitter to see how many of us have been told the same thing
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Alan Dean (@alandean1878) reported from Roby, England@virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!
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Cambo (@cambo691) reported from Birkenhead, England@les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate
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Tim Jackson (@TimmyJ1972) reported from Garston, England@Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.
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Glynn Parry (@GlynnParry1974) reported from Liverpool, England@virginmedia @YODELhell @AndyJ78 Worst delivery company going!!! Why don’t the companies that use them do a bit of research? GREED!!!!
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Martin Travis (@lurkinhead) reported from Birkenhead, England@les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱
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lloyd #utft (@111O1O1O11O) reported from Wallasey, England@virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.
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CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia You have literally sent me the same link of what I have just screen shot to you to ask me to do the same thing again of the point you have just addressed. 😡😡😡 Fix the bloody problem and get an engineer to my house!
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Graeme Radebe (@Radebreast) reported from Ormskirk, England@virginmedia Hi - Ive noticed alot of people are having the same issues. Its the Sky TV Go app on Playstation 4. Ive checked it on another internet and it works fine so it is definitely an error on your side. You need to sort the internet settings. It struggles to load “on Now” on the app.
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CryptoDan2k (@CryptoDan2k) reported from Roby, England@virginmedia No, not really as you have reliability issues in my home which I believe is part the router and part the virgin line coming into my home.
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Rob (@Robertlfc_) reported from Liverpool, England@virginmedia is honestly the worst company for WiFi
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.
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Ian Hawksey (@ShanklyBob77) reported from Aintree Village, EnglandAbsolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.
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Chris Wright (@ChrisWAzure) reported from Liverpool, England@virginmedia The guy was the most arrogant person I've ever spoke to in CS, retentions is meant to be the end of the line, if it was my service and not my wife's 93 year old nan i'd have cancelled the contract. I asked to speak to a manager and was told "managers don't speak to customers"....
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Stuart Wilks-Heeg (@StuartWilksHeeg) reported from Seaforth, England@tonymc39 @virginmedia Really, truly shockingly terrible.
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Nicola Bates (@Nicolajb87) reported from Liverpool, England@virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap
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Maureen StewartJones (@supergran22) reported from Eccleston, England@VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mike | Pedro Pé 🦝 | (@MikeF407) reported@virginmedia @PeteUK7 How bad is it that you’ve been community noted, VM? Very bad. Just stop lying now.
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cath liff (@CathLiff) reported@JamieGBarry @virginmedia cancel always gets a better deal pretty quick
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Suz (@scoobiesue82) reported@JSSHERIFF1933 @virginmedia I have done this and got exactly the same outcome. I’ve unplugged the box and it’s still an issue
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David duncan (@DavidDdjoinery) reported@virginmedia Sent a message yesterday about an ongoing issue with tv and still no reply , and can’t get an online chat through the app or phone call this service is appalling
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Tim 🤘 (@RandomRocker) reported@PeteUK7 @virginmedia I transferred my mothers account into my name after she passed a few months ago, it all seemed to work but now when I try and login they want my fathers password..who passed away 8 years ago and refuse to let me in without it.. Their account system is awful and they don't care.
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Dale O'Donnell (@ODonnellDale) reportedMoving house next week, so in the process of sorting TV/broadband. Sky prices have long gone through the roof. Is Virgin Media a decent alternative? Had their broadband before (very good) but never TV.
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kevws (@kevwgs) reported@PeteUK7 @virginmedia Awful. When my Nan died Barclaycard wrote and said she had to pay her bill. I'd already told them she'd died, but rang them again only to be told "we still need to speak to her". I replied "well you'd better know a good Medium because her ashes are in my hallway". Utter idiocy.
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racenerd2 (@racenerd2) reported@virginmedia @JamieGBarry @virginmedia This really is a terrible response. The price goes up because the price goes up. Seriously? We were with you for years, but got sick of the constant increases and the depressingly asymmetric customer interface... trivial to move to a higher cost contract, but reducing the cost involves sitting on hold then speaking to an overseas call centre. This business model screams desperation. It's customer hostile. Please, wake up and pack it in. We're now with Toob, £29/mo for 900M+ fibre. We ported our phone number to a VoIP service for about £2.99/mo and don't miss the ad-stuffed cable TV channels at all.
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Vicky Leigh (@vickiferris) reported@virginmedia First question - have you checked the cables. Explained a factory reset didn't solve my problem. Still telling me to turn it off again. Considering this whole issue started 13/6 and this was the solution to that problem, they have just sent me another faulty box.
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marlon (@inthesmoke) reported@virginmedia @JamieGBarry Have 3 conversations with them to finally match a deal they offer for any new customer....or just cancel your contract and move on...