Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wallasey come from postal codes CH44.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 16: Problems at Virgin Media
Virgin Media is having issues since 07:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Upton, Skelmersdale, Prescot, Wallasey, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Phone | |
| Upton |
TV | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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Graeme Radebe
(@Radebreast) reported
from
Ormskirk, England
@virginmedia what have you done to the Sky TV app - its constantly buffering and showing error messages. Just awful service. Please can you get this sorted ASAP please.
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Lee
(@Crosby71) reported
from
Seaforth, England
@_Ludachris @virginmedia Not any more, got **** of them ages ago
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Chris Wright
(@ChrisWAzure) reported
from
Liverpool, England
@virginmedia The guy was the most arrogant person I've ever spoke to in CS, retentions is meant to be the end of the line, if it was my service and not my wife's 93 year old nan i'd have cancelled the contract. I asked to speak to a manager and was told "managers don't speak to customers"....
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Chris Wright
(@ChrisWAzure) reported
from
Liverpool, England
@virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty
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Mark Langshaw
(@MarkLangshaw) reported
from
Liverpool, England
@virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.
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phil61efc
(@MirLADas) reported
from
Liverpool, England
@virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Can you cancel my contract?
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Done it again, 3 outages in 3 days. Very poor
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!
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murf
(@JohnMurphy9172) reported
from
Liverpool, England
@virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!
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hazzalad
(@lfc_shirts) reported
from
Seaforth, England
@virginmedia any help?
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Tim Jackson
(@TimmyJ1972) reported
from
Liverpool, England
@virginmedia I haven’t seen the credit applied yet, that’s the issue. This will be the 4th time that I’ve been told it’s been corrected and to wait around 24 hours but so far this has never worked
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Tim Jackson
(@TimmyJ1972) reported
from
Garston, England
@Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.
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Bootle Bucks
(@BootleFCBucks) reported
from
Liverpool, England
@JamesSymes8 Virgin Media. It keeps going really bad.
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Chris Wright
(@ChrisWAzure) reported
from
Liverpool, England
@virginmedia ..i don't know what manager in any way of life won't speak to a customer! I called back and spoke to another member of the team, who has logged it as a complaint, a manager is calling me today and he is looking what he can do for a 93 year old. Being forced to pay £105 a month...
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Mark Langshaw
(@MarkLangshaw) reported
from
Liverpool, England
@virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!
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Tim Jackson
(@TimmyJ1972) reported
from
Liverpool, England
@virginmedia Yes I’ve been told this before… yet it never happened when my bill was generated. Let’s see eh..
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Graeme Radebe
(@Radebreast) reported
from
Ormskirk, England
@virginmedia Hi - Ive noticed alot of people are having the same issues. Its the Sky TV Go app on Playstation 4. Ive checked it on another internet and it works fine so it is definitely an error on your side. You need to sort the internet settings. It struggles to load “on Now” on the app.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Reuben Sharpe
(@reubensharpe) reported
@virginmedia Grim. No Internet or TV services since 5pm last night. Any idea when service will be sorted, I need Internet services for work. Many thanks
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Graham Patterson
(@GrahamP84993234) reported
@virginmedia @KinlanPaul I can't get on my emails, a message coming up saying" correct credentials needed". I haven't changed anything. Therefore I can't send an email to virgin media issues. Tried ringing 150 but cannot get through!! Tried getting through on internet but a message comes up bad request
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Bid
(@BidC1) reported
Hi - for weeks now have been unable to sign in to my Virgin Media email account. Every single time I am asked to 'try again in an hour' and the contact page 'Oops - doesn’t exist'. I have to pay £38.50/mth, and yet am unable to contact anybody - pretty disgraceful
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TheFunVampire
(@TheFunVampire_L) reported
@virginmedia @BarrelBell It’s possible everyone in his area is randomly experiencing the same issue with the same hardware; however y’all might want to adjust policy to inspect the service nodes if multiple customers in an area have the same/similar complaint.
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Ric T
(@RicOnTheTyne) reported
@virginmedia I have two mobile phones with you guys on contract and neither can get a signal right now in Dover? Is there an outage in the Dover area right now?
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A S
(@AS04642849) reported
@virginmedia the WhatsApp customer service is not fit for purpose. Endless cycle of providing verification details, told you'll be contacted when someone is available and then nothing. Nest day repeat the cycle of "we're opening lines again...are you still in need of help?"
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Maff
(@TheMunchkin71) reported
@virginmedia Crappy, intermittent broadband. Crappy, crashing tv box, crappy, broken promises, crappy customer service. Possibly the worst provider out there. Years of being fobbed off! I’m off to SKY!
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Wayne
(@WDC1969) reported
@virginmedia moved into new house, broadband disconnected at old house yesterday and supposed to be on at new house today but although can connect to my WiFi network no Internet access is available
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Konrad barbarian Official
(@konradbarbarian) reported
@scorpioredhair @virginmedia Looks like all the networks having this problem Had issue all week and now I have received info about maintenance in the area.
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Zack Young
(@ThisIsZackYoung) reported
Paid £3 for @virginmedia wifi, register my devices -- and then get told I don't have any devices left, despite registering. Only way to resolve is to call... €4.15 in call costs later, the issue is resolved. Wifi cost just doubled.