Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wallasey, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Liverpool, Skelmersdale, Prenton, and Upton.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 3 days ago |
|
Liverpool
|
Wi-fi | 6 days ago |
|
Liverpool
|
Internet | 9 days ago |
|
Liverpool
|
Internet | 10 days ago |
|
Liverpool
|
Internet | 11 days ago |
|
Skelmersdale
|
Total Blackout | 12 days ago |
Community Discussion
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Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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pet hen (@HenseyP) reported from Seaforth, England@ANIM3TA @virginmedia Doing it to my sister been charging her for all Bollywood showcase along with box nation , only found out about it this past month ,phoned up to say she has never known she had them ,never viewed ,, refusing to cancel them off ,won't listen or nothing ..appalling virgin
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Nicola Connor (@NicolaAinsy279) reported from Liverpool, England4th time complaining to @virginmedia and still NO reply and not dealt with at all. 3 complaint forms submitted and 1 letter. Now with the @financialombuds but going to take a while because of large volumes of complaints 😕🙄 just want my credit file updating! 😡
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Paul Hanley Photos (@phanleyphotos) reported from Prescot, EnglandMoved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬
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Jonesy (@Jonesj1988) reported from Liverpool, England@virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡
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Stefani Antiques (@stefaniantiques) reported from Liverpool, England@virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets
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michael old (@djmikey32) reported from Garston, England@XboxLiveLogon @virginmedia No i dont i want great service and a engineer who turns up when they are scheduled to attend.
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Stefani Antiques (@stefaniantiques) reported from Liverpool, England@virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages
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Craig Richardson (@MrCRichardson) reported from Liverpool, England@virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡
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David Kelly (@Sauber_Dave) reported from Maghull, England@virginmedia That was just a number to check if there were any known issues in my area. Not very helpful.
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Gerard Bird (@gedbird) reported from Formby, England@virginmedia very dissatisfied with your customer service for a phone fault that has occurred twice in a week, nobody actively responds to app messaging service and call from my mobile is not producing any better results. For a major communications company it is appalling!!
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NYPD Blue (@CRMann78) reported from Liverpool, England@virginmedia Been with Virgin for 5 days of dreadful customer service, how can a mobile set up result in loss of all subscribed tv channels, held in queue for over an hour is the norm, will be cancelling my contract due to this total mismanagement #VirginMediaSucks
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Dave Tarleton (@davetarl) reported from Liverpool, England@virginmedia Hi RCG, I say hours, was just short of an hour! All sorted now. My gripe is there should be a cancel/leave option on the website saves ringing up and waiting when you are leaving no matter what.
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England@virginmedia So it's not the devices. As I say it's only since this new hub. All I get when I ring customer services is run these tests etc equipment working fine but there must be some underlying problem somewhere
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pet hen (@HenseyP) reported from Seaforth, England@virginmedia Yes virgin media website is down ,and quick pay site on virgin media is a scrambled thing ,tried 4 times now ,still scrambled ,but now keeps saying I need to sign in ,but won't accept the sign in ,keeps wanting me to enter security question then just signs out automatically .
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James Welsh (@JamesWelsh2) reported from Halewood, England@virginmedia can you follow me so I can discuss a problem all my services have gone off and being told can’t be reconnected until Saturday
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England@virginmedia I am seriously considering changing to another broadband company at the end of my contract because I feel I am not getting the best service from virgin anymore
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michael old (@djmikey32) reported from Garston, England@virginmedia No call, no message, no email 🤬🤬🤬🤬🤬🤬 this is a service that don't care about there customers obviously......
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Steve Wall (@awesome_walls) reported from Seaforth, England@virginmedia you may have faster network speeds but if you don’t improve your router network range I’m going back to @BTCare at the end of my contract!
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Nicola Connor (@NicolaAinsy279) reported from Liverpool, England@virginmedia I am no longer a customer and I have paid the account in full. It was paid in August 2018 and my credit file is showing that I’m behind on my payments and have been since April 2018 as it hasn’t been updated for 18 months! 4 times I’ve been told my complaint would be dealt with.
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andrew moss (@andrewmoss76) reported from Liverpool, England@virginmedia btsport 2 no signal missing the match here get it sorted
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ed (@djeddiek) reported@virginmedia Good bit of counter balance to having THE ABSOLUTE WORST CUSTOMER SERVICE i've ever experienced, BAR NONE! Jokers
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#hellomynameis Samantha Miller (@Samanth32789588) reported from Liverpool, England@virginmedia Hello @virginmedia it hasn’t worked 👋🏻 SOS 🆘 I need access to my email account again please that you locked to help us.
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muji (@mi6730i) reported@virginmedia why is your data so damn slow
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Elizabeth Taylor (@afreakofnature) reported@virginmedia been trying to cancel my contract since last week. Spent hours on the phone to just be left on hold and hung up on. I need to speak to someone immediately.
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Mike Fletcher (@oldskoolkiddy) reported@virginmedia 8 hour wait on the text service today to speak to a real person!
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Vish Sahnan (@visho___) reported@virginmedia As per the messages and calls - someone to look at and sort out the property damage. I guess only you guys could send someone to install internet to a property where you’ve already installed internet!
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Keenanjohnson (@KeenanJ122) reported@virginmedia Customer service is awful, I don't know who deemed this the "Most reliable WiFi ever" but they need their head checking.
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John Mahood (@Jsamahood) reported@virginmedia so providing 0.1mb upload doesn’t equal loss of service?
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Coley B (@Nicole_Baker) reported@becky_vs_world @VirginRadioUK @virginmedia have the worst customer service... It's shocking. I put a complaint in about their customer service in November 2020! I'm still waiting. Disgrace #poorservice #badcustomerrelations
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#hellomynameis Samantha Miller (@Samanth32789588) reported from Liverpool, England@virginmedia Your Customer Service really is so bad...looks like another hour long phone-call AGAIN with probably somebody AGAIN, who doesn’t know what they’re talking about. Definitely taking our customer else where after this 😡