Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (17%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Upton, Liverpool, Skelmersdale, Birkenhead and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Upton |
TV | |
| Liverpool |
Internet | |
| Upton |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Skelmersdale |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
-
Mohamed Farah
(@MoLegend) reported
from
Liverpool, England
I’m sick and tired of this now. Sort it out @virginmedia. No tv or internet working. I can’t be dealing with this today of all days. For the last two days the signal have been awful n today no internet at all. #Liverpool #virginmedia #****
-
Phillip™
(@HenninghanFiD) reported
from
Seaforth, England
@virginmedia Alot are complaining bout outage. We all pay so much but lose internet on a regular basis. I had no tv, no phone, no net today, had to use my own net. In all as a virgin customer what are we paying for? To complain!
-
*scousenat😘
(@scousenat) reported
from
Liverpool, England
@virginmedia Via text messages and phone calls and get no where ...I was told an engineer was visiting it never happened lodged a complaint and heard nothing back I went out of this contract now
-
Acko
(@Acko_79) reported
from
Liverpool, England
In the middle of a ****** business battle an you cut my WiFi off. How **** is your service @virginmedia
-
Paul McDonough
(@Guitaraholic) reported
from
Liverpool, England
Hay @virginmedia so as an ex-employee this is a bit embarrassing I couldn’t help with; but it looks like someone has fraudulently ordered a mobile and iPad in my dads name that were delivered today and he’s spent over 90 minutes on the phone getting the run around….
-
Rob
(@ListerTheStupid) reported
from
Liverpool, England
@virginmedia are you down in Liverpool??? *full disclosure* I’ve not had any problems at all for well over 2-3 years with your service, I got a phone call about a week ago now.... going through all that “what we can do for you as you’ve been a customer for a long time” stuff 1/2.
-
Paul McDonough
(@Guitaraholic) reported
from
Liverpool, England
@virginmedia He’s been told it’s been ordered online with his details and he’s been told it will take 5-7 days to investigate when I know it’s 14 days to cancel. He now had two devices sat in his house he didn’t order that need investigating and returning to you ASAP…Can someone help plz?
-
*scousenat😘
(@scousenat) reported
from
Liverpool, England
@virginmedia im ready to throw your modem in the bin and get onto the ombudsman you don’t provide a service you false advertise and your charging me for nothing!!
-
Rachel Hennessey
(@rehennessey) reported
from
Seaforth, England
@virginmedia Thank you - I think I remember it now. Still can't login online but will try your messaging service again!
-
West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I am trying to cancel my virgin broadband account but you have not responded by phone email or post. Very poor service 🙁
-
West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia no response 21 days since I wrote, email and called you to cancel virgin broad Poor customer service !!
-
Concobhar Dochartaigh
(@Conor87) reported
from
Liverpool, England
@virginmedia I want to cancel my contract but can’t get through to anyone on the phone.
-
Phillip™
(@HenninghanFiD) reported
from
Liverpool, England
@virginmedia sort this outage out pls, we pay too much as it is so to have internet problems all the time is a joke. L20 area, no internet on cable or wifi. Ye gona lose customers for real.
-
Luke Cav
(@LukeCav) reported
from
Liverpool, England
@virginmedia how longs the internet going to be down in the L8 area of liverpool?
-
Rachel Hennessey
(@rehennessey) reported
from
Seaforth, England
Hi @virginmedia I need to phone you but whenever I call I am offered a link & no option to speak to someone. Really need help - only trying to buy a phone from you! I dont have a password for my online account either (as new account) so failed online security - help 😭
-
Al*
(@AlexioBailinho) reported
from
Liverpool, England
.@virginmedia having technical trouble with connecting my devices to WiFi. Internet went off due to power outage in L18 area last night. Require assistance please
-
Rob
(@ListerTheStupid) reported
from
Liverpool, England
@virginmedia 2/2 I turned down all the offers as I didn’t need/want anything.....NOW!!!! NOW!!! Nothing but problems with broadband!!! It’s like the guy who fails to sell me the product has just hit a f**k you switch.. WHY???
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia your sales team are telling people that upgrading to 200 speed will fix WiFi issues. I was looking for a new deal but don’t want to sign up until it’s guaranteed I can get WiFi in more than 2 rooms. I live in a small 3 bed and I’m on my 2nd router which is worse
-
West Kirby Letting Ltd
(@WKLetting) reported
from
Hoylake, England
@virginmedia I have tried calling and emailing virgin media to cancel my broad band contract. I have also written to virgin media on 1/7/2020 to cancel contract but No reply !! Not good service and would advise against using virgin media
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia 1 tv went off showing error code. Other tv working. On website tried to sort with code. Didn't work, phoned 150 no luck as told service closed. On website it states Saturday 8-8pm. Not impressed as was on red button watching tennis. I need my big screen.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Oltjon Hako
(@olti138) reported
@virginmedia Typical Virgin just fob it off on someone else, your response is typical of my ordeal with your company just keep sending it to someone else instead of taking ownership escalating it to a manager and giving the rite customer service. Honestly you hold 0 value for your customers.
-
PCM 🔴⚫️⚪️⚫️
(@ClemMorfuni) reported
@virginmedia Quite frankly, your broadband services are a joke. Forever experiencing outages & clueless, dreadful call centre customer services operatives that are unable to assist. Avoid Virgin Media like COVID.
-
Maiiqy
(@Maiiqy_) reported
It would be nice is @virginmedia would actually fix the up and down latency. Use to be a good ISP but not anymore.
-
Mohammed Chaudhry
(@CertifiedProIT) reported
@virginmedia can you not simply escalate the issue? i don't have time to run through these tests again! i just want the problem dealt with asap.
-
JackShea
(@JackSheaFFC) reported
@virginmedia ‘Once you’ve reported the issue to us and service has been fully restored, any credit owed will be automatically calculated and applied to your bill’ How long does applying the credit typically take?
-
rob todd
(@treborddot) reported
@virginmedia Yup been through this and I’ve asked you send me a new router and another cable supplied with 3 mtrs cable with ends I will fix it myself !! Not impressed at all so far after being accused of not paying and been in credit and no apologise and I want compensation as well
-
Antony Gouldsbrough
(@agouldsbrough) reported
@virginmedia It's not disconnection, it's billing. Yes they got back to me but it's slow going. It's near impossible resolving anything with your customer service team in less than about 3 hours. Security took an hour today. I'm not confident this will resolve this week.
-
Oltjon Hako
(@olti138) reported
@virginmedia Is anyone ever going to fix this issue or should I just sign up to one of your competitors! I have been using hotspot for work for 6 weeks!
-
nicki coops
(@CoopsNicki123) reported
@virginmedia No return package received but lots of texts up to 3 a day for 2 weeks yet you never come as stated , turn up when I'm out , never mind the money you owe me ! I'm already going through ombudsman this will play part now of complaint too.
-
David Woolford
(@DWoolford58) reported
@virginmedia I switched mobile provider and passed on my PAC number to the new provider. Yesterday it went through and I am connecting to the new network. Do I need to contact @virginmedia or does the new provider notify you?