Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Skelmersdale and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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James Welsh
(@JamesWelsh2) reported
from
Halewood, England
@virginmedia can you follow me so I can discuss a problem all my services have gone off and being told can’t be reconnected until Saturday
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val alker
(@ValAlker) reported
from
Liverpool, England
@virginmedia I just want a landline and broadband package without the TV - and maybe just Broadband - I want to see your prices and options - and decide - but it seems as an existing customer you don’t want to talk to me about options -
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages
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Corey Davies
(@CoreyLDavies) reported
from
Ellesmere Port, England
The customer service from @virginmedia is absolutely shocking!
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Jennifer Donnelly
(@jen1562) reported
from
Birkenhead, England
@virginmedia Thank you, I’ve tried that. It then directed me to status check page. No issues noted in the area as yet. This was the same as yesterday
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andrew moss
(@andrewmoss76) reported
from
Liverpool, England
@virginmedia btsport 2 no signal missing the match here get it sorted
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Dave Tarleton
(@davetarl) reported
from
Liverpool, England
@virginmedia Hi RCG, I say hours, was just short of an hour! All sorted now. My gripe is there should be a cancel/leave option on the website saves ringing up and waiting when you are leaving no matter what.
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Jonesy
(@Jonesj1988) reported
from
Liverpool, England
@virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡
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Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
4th time complaining to @virginmedia and still NO reply and not dealt with at all. 3 complaint forms submitted and 1 letter. Now with the @financialombuds but going to take a while because of large volumes of complaints 😕🙄 just want my credit file updating! 😡
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Steve Wall
(@awesome_walls) reported
from
Seaforth, England
@virginmedia you may have faster network speeds but if you don’t improve your router network range I’m going back to @BTCare at the end of my contract!
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Stefani Antiques
(@stefaniantiques) reported
from
Liverpool, England
@virginmedia I joined yesterday and was expecting super fast fibre broadband and got intermittent slow. Liverpool L18 area. Not a good start. #regrets
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David Kelly
(@Sauber_Dave) reported
from
Maghull, England
@virginmedia That was just a number to check if there were any known issues in my area. Not very helpful.
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pet hen
(@HenseyP) reported
from
Seaforth, England
@virginmedia Yes virgin media website is down ,and quick pay site on virgin media is a scrambled thing ,tried 4 times now ,still scrambled ,but now keeps saying I need to sign in ,but won't accept the sign in ,keeps wanting me to enter security question then just signs out automatically .
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michael old
(@djmikey32) reported
from
Garston, England
@XboxLiveLogon @virginmedia No i dont i want great service and a engineer who turns up when they are scheduled to attend.
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Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
@virginmedia I am no longer a customer and I have paid the account in full. It was paid in August 2018 and my credit file is showing that I’m behind on my payments and have been since April 2018 as it hasn’t been updated for 18 months! 4 times I’ve been told my complaint would be dealt with.
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pet hen
(@HenseyP) reported
from
Seaforth, England
@ANIM3TA @virginmedia Doing it to my sister been charging her for all Bollywood showcase along with box nation , only found out about it this past month ,phoned up to say she has never known she had them ,never viewed ,, refusing to cancel them off ,won't listen or nothing ..appalling virgin
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Paul Hanley Photos
(@phanleyphotos) reported
from
Prescot, England
Moved from @virginmedia to @SkyUK but phone number hasn’t moved. @virginmedia say it’s possible to still port it and the response from @SkyUK - we don’t know how to do that, hang up and try to speak to someone else after 3 hours on the phone 🤬🤬🤬
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Craig Richardson
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia help help what do you need to do to get help from virgin media..😡😡😡😡
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Gerard Bird
(@gedbird) reported
from
Formby, England
@virginmedia very dissatisfied with your customer service for a phone fault that has occurred twice in a week, nobody actively responds to app messaging service and call from my mobile is not producing any better results. For a major communications company it is appalling!!
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michael old
(@djmikey32) reported
from
Garston, England
@virginmedia No call, no message, no email 🤬🤬🤬🤬🤬🤬 this is a service that don't care about there customers obviously......
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Luke
(@OfficialLukeD) reported
@virginmedia "no issue"
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King Dugg
(@KingDugg) reported
@storywhispers @virginmedia I have the same problem!!
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Lea
(@lealaguera) reported
@virginmedia Can't sign in because it asks for a 9 digit account number but all my account numbers from you guys are only 8 digits
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Scottishfella00
(@Scottish720) reported
@virginmedia It’s both, Yea virgin have now said I have to wait 24 hours after I had a talk no long ago but this is issue is always happening, they boost the line it’s okay then After a couple days it’s back to causing problems.
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Studio_Grzeg_Studio
(@GrzegStudio) reported
@virginmedia Its says now problems in the area. Is a refund for not having a service be issued automatically to the account?
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Chris Owen
(@cwo1983) reported
@Carl76005927 @northwaleslive And get done for criminal damage as its property of virgin media!! . And the police will know who's moved it as you have so kindly offered.
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Jessica Lalau
(@jesslalau) reported
@Cannesle @virginmedia All the way to Bromley!! Geeeeeez. I just wish they would admit there’s a large problem in the SE rather than acting like everyone’s issue is different and asking ME to waste MY time by calling them to “sort it out”
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Dave McGuire
(@davemcguire) reported
Hello @virginmedia i lost my phone today, there wasn’t anything obvious to see on your help pages, so if you could advise me on how best to block my phone until I either find it or get a new one? Thanks.
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Drew White
(@drewsonix) reported
@theJeremyVine @virginmedia Is the issue just the size rather than the drive access? The "blocked her car" aspect seems to have bothered people most, but there was a box there already and seemingly no dropped kerb. Ugly box indeed, though.
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robwinder
(@robwinder) reported
@virginmedia hi there. I’m in SE4 with no internet. Why is it going to take until tomorrow to fix? Thanks!