Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wallasey, Metropolitan Borough of Wirral, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Skelmersdale and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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nicola mason 🕷
(@snicky37) reported
from
Birkenhead, England
@virginmedia I have been trying for over 4 weeks to cancel my current package which we had as a special offer for the past year, i have received a bill which which is full price!, finally today my husband got through she was rude and hung up. HELP!!
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia Yeah and the mobile data gone down too
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soph
(@imsophieeee) reported
from
Birkenhead, England
Right, I’m trying to get my sub machine guns gold virgin media. I don’t appreciate the internet going down every other game😭
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Greg O'Connell
(@Gregster29) reported
from
Wallasey, England
.@virginmedia not having the best customer services experience, and it's not due to Corona. 1st time around I was cut off. 2nd time, CSR couldn't get her system to work, but he colleagues was working, yet she wasn't allowed to transfer my call to them, so I'd need to call back.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
Whatever you do think twice before joining @virginmedia it might look fast on paper but the 100mbs service is running slow in Kirkby when it runs at all. Customer service just blames Covid @VodafoneUK gave me prices really quickly by a lovely lady working from home
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scousenatalie🌈
(@scousenatalie) reported
from
Liverpool, England
Good job @EE gave me free unlimited data till October now shitty @virginmedia has gone down 🙄
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Clare B
(@clarebellla) reported
from
Liverpool, England
@stuart_harris91 @HighamSteve @virginmedia I never mentioned compo. My daughter works from home as well as myself now and it interrupted us yesterday so was just checking it was working before I went to bed last night.
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Bridgeman ⭐⭐⭐⭐⭐⭐
(@Bridgey36) reported
from
Eccleston, England
Come on @virginmedia I am still waiting for you to cancel / freeze my sky sports subscription. This is three weeks since I first contacted you.
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GRAEME SMITH
(@MrGraemeSmith) reported
from
Liverpool, England
Having Virgin Media broadband and mobile is all well and good. Until both go down during lockdown. And your head falls off.
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paul smith
(@smigdog39) reported
from
Seaforth, England
@virginmedia my tvbox is broken hod can i a new get one
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liam
(@robboliam) reported
from
Liverpool, England
@privowen @virginmedia ye i found out before la, @Twitter need to fix up asap. also don’t bother replying cos i’m shadowbanned, cba replying again when u can’t see it
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Tim Lyth
(@the_eporter) reported
from
Ellesmere Port, England
No Internet. Hope @virginmedia fix whatever the fault is soon
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Please give me the contact address I guess I will compile the complaint in full and send it to whom ever overseas Virgin’s false advertising, breach of contract and not fit for purpose service I cannot see that Virgin give a toss about their customers or trying to sort internet
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Nia
(@Niarosita_) reported
from
Liverpool, England
Why are virgin media so shit (I’m willing to bet it’s because of Branson)
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originalkitten
(@originalkitten) reported
from
Formby, England
@virginmedia you go down on me more than my ex boyfriend ever did!
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Hannah🌹
(@ShitofHan) reported
from
Liverpool, England
Another day of me hot spotting to have a Zoom call! Thanks @VOXI_UK for having signal when @virginmedia doesn’t work!
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afc warner colts u15s
(@kevello) reported
from
Liverpool, England
@virginmedia any chance of getting a call to sort internet out been losing signal for weeks now won’t come on 😡
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Tom Clegg
(@Cleggy_96) reported
from
Liverpool, England
Virgin media being down hasn’t effected me at all cos it never ******* works anyway, I burn through all me data in a week 🙄
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Robert Buckley
(@robbuc10) reported
from
Birkenhead, England
@virginmedia Sort out you’re broadband issues as this has been going on now for over 2 weeks !!!!!!!
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia all about the money not about the service. In Kirkby Merseyside we have had a lot of outages since March and you are ignoring my requests for help by email, chat, FB, Twitter and don’t answer the phones. @VodafoneUK uk answered my web chat straight away
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam
(@Adam_832) reported
Only just joined @virginmedia 7 days ago and my internet has been down all day today. Original fix time was 4pm (20minutes ago) and now its 8am tomorrow - very little visibility of the issue & whether someone is actually fixing it. Ridiculous, and not a good first impression.
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Helen Jefford
(@Bells_81) reported
@virginmedia preplanned service work was scheduled to finish at 8am. It's 16:20 no Internet (which makes working from home f**king impossible). Can't get anyone on the phone!!!! Your solution is to off an £8 fecking credit!! An idea of when I can work again would be amazing!
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Keeping my mask on. I stand with Ukraine 🇺🇦🕷️😷
(@alswifejacky) reported
@virginmedia Hi, my Internet & TV have not been working since 11.30am yesterday. There is an outage in my area apparently - any idea when this will be fixed? It was supposed to have been fixed by midnight yesterday, then 11.00am today & then 4pm.
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🇺🇦 Thomas 🇺🇦
(@StormChaser22) reported
Why employ imbeciles in your offshore callcenters that laugh at customers @virginmedia? Demanding data they are NOT ENTITLED TO!!!?? I call in to speak to customer relations, and all I get are attempts at blackmail and extortion, both of which constitute criminal offences!
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Emily
(@emilycooper_xx) reported
@virginmedia please help
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• Rachel • 💙🇺🇦💛
(@runningrach71) reported
@O2 I will be raising a complaint with you about this whole shambolic experience. I didn't even chose you as a provider, I was transferred to you from @virginmedia - what a mistake that was! I will actively discourage anyone from using you. Woeful!
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donna
(@donna70352225) reported
@virginmedia The lovely Virgin engineer has been and fitted it checked it all worked. Thank u for getting sorted. As Sai from customer service said there was nothing that could get done sooner. 🙏🙏
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Tedlewisdaly
(@tedlewisdaly) reported
@virginmedia I've raised a complaint.i will cancel my direct debit until this issue is resolved.
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Jonathon Fry
(@jonfry22) reported
“Negotiating” with virgin media is the worst. Counting down the days until my FTTP gets connected.
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Bungle
(@bungleslip) reported
@virginmedia Someone trying to commit fraud by having sims delivered and setup a fraudulent address. No one on phone to help as we don't have account and they say data protection means they won't or can say anything.