Virgin Media Outage Report in Wallasey, Metropolitan Borough of Wirral, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wallasey, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wallasey, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wallasey, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Skelmersdale, Prenton, Prescot, and Upton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Wi-fi | 10 hours ago |
|
Liverpool
|
Internet | 3 days ago |
|
Liverpool
|
Internet | 4 days ago |
|
Liverpool
|
Internet | 6 days ago |
|
Skelmersdale
|
Total Blackout | 6 days ago |
|
Skelmersdale
|
TV | 8 days ago |
Community Discussion
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Virgin Media Issues Reports Near Wallasey, England
Latest outage, problems and issue reports in Wallasey and nearby locations:
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clare wilson (@nookandwillow) reported from Prescot, England@ThingsByNik @virginmedia Oh no, I’ve just signed up for their BB as our Sky one is awful and it’s the fastest available, I keep hearing not the greatest things about them though 🙈
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Gary Kilroy (@Gary_Kilroy) reported from Liverpool, EnglandThe customer service offered by @virginmedia has now reached such comically useless levels that they're now making it next to impossible for me to pay them for their services!
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Whittle (@Stixx1979) reported from Birkenhead, England@realalanwiggins @virginmedia Pointless reporting anything even if you can get hold of anyone. Has to be the worst customer service about.
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Mancunian 👉🏼 Merseyside (@justmekieee) reported from Wallasey, EnglandTHREE months I waited for @virginmedia to come out and install my new broadband around 16 rescheduled appointments, 2 no show engineers, 1 who 'nipped to his van' and then never came back, each time it'll be installed next time we assure you, all this time they are still adding..
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Gary (@GaryLiverpool) reported from Liverpool, England@Deanzey @virginmedia But it never… I used mobile 5G 😜
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Liam 🥊🎙 (@LJBret11) reported from Seaforth, England@virginmedia has got the worst customer service of any network. Raised a complaint back in January regarding a misold package,still waiting for an outcome. The notes say they have tried contacting me...no they havnt, not missed calls, voicemails or emails. Absolute liars.
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Whittle (@Stixx1979) reported from Liverpool, England@virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.
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clare wilson (@nookandwillow) reported from Prescot, England@ThingsByNik @virginmedia Have noticed they’re hard to get hold of as I’ve had issues with my install (outdoors related) they should at least do you a deal…if you could actually speak to them they will prob offer you something, that’s what Sky usually do
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Jayne (@jayniecakes) reported from Liverpool, England@virginmedia Why have a Twitter presence when you can never answer account specific queries? It's a ridiculous set up.
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L3 Red (@JamieLFC1972) reported from Liverpool, England@virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.
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Jayne (@jayniecakes) reported from Liverpool, England@virginmedia They will disconnect my services but it might take 24 hrs..as I say if Openreach come and find I have a working phone line then them and Sky will cancel ny ibstallation! Please can my phone but turned off as of midnight or at least mych earlier than 24hrs?
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Jayne (@jayniecakes) reported from Liverpool, England@virginmedia Well I've just had a "sort of" resolution but still not really acceptable. I gave 30 days notice to cancel my services as want to get Sky. Sky and Openreach are coming tomorrow to fit phoneline & services. I have booked a day off work for this. If there is still (cont) >>
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L3 Red (@JamieLFC1972) reported from Liverpool, England@richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
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MickHoll (@aitch5012) reported from Liverpool, England@richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !
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Chris Greenhalgh (@Ceasar_1990) reported from Liverpool, EnglandVirgin media internet is the worst 😤
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Mancunian 👉🏼 Merseyside (@justmekieee) reported from Wallasey, England@virginmedia I have yes, nothing appears. It states in your terms and conditions that payment will be made promptly, 30 days after the 1st missed appointment, it was 75 for you to fix, and now 85 since we started. If you terminate my services because of this, you pay me via cheque, correct?
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Mancunian 👉🏼 Merseyside (@justmekieee) reported from Wallasey, England@virginmedia Hi Virgin, I have called and asked for this to be escalated to a manager 3 times (you don't have a complaint's team apparently), over the past past 10 days.. over the telephone this was done, but no-one calls me 😞 and when I ring back noone has a clue what's going on..
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MickHoll (@aitch5012) reported from Liverpool, England@virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others
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𝕯𝕵𝕭1965 (@BigDave767) reported from Birkenhead, England@virginmedia is there a wi fi problem in the CH42 area, can’t get the Internet to work, turned the hub off/on to reboot still hasn’t worked
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L3 Red (@JamieLFC1972) reported from Liverpool, England@richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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It was XyrianZ all along (@XyrianZ) reported@virginmedia No, still not working. Tried in Chrome, Edge, Android, Using Ethernet, Wifi and phone data. Also tried sign in to "my virgin media"
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Neil Taylor (@peelotron) reported@virginmedia You are a **** show. Trying to cancel and the hurdles you put up are disgusting.
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Alan Skipp (@Ratseem) reported@virginmedia Yes, no problem, let me know details…
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Lee Goggins (@Leegoggsy) reported@virginmedia please dm asap. 5 times I’ve called to see where my equipment that I’m being charged £100 per month actually is and all I’m getting from your overseas customer service is Jack **** help. My next step is cancelling payment, Il #awfulcustomerservice #skytv
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KatrielleBun | Monster Mob (@KatrielleBun) reported@virginmedia Do you have a number that isn't going to charge me for trying to fix a problem that myself and many others are having right now? Unless there was a bad firmware update to the routers, this is unlikely due to my equipment due to the increase in reports of issues in the last 24hrs
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Tracey J Cottrell ❤️❤️❤️ (@deli_tracey) reported@virginmedia I can’t make it receive calls we have looked through set up and can’t see anything wrong can you help me please ?
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Jordan Haines (@jordanairwave) reported@virginmedia another service outage!!!! Are you ***************!! You out up our bills and your service gets worse.
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Lord Wells (@Lord_Wells) reported@virginmedia I’ve tried hard to become a customer but it’s impossible due to your poor customer service. All I need is for someone to contact me with regards to my concerns. My installation is due on 27th April but I will be cancelling it as I’ve lost confidence.
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𝐁𝐞𝐧 𝐇𝐨𝐥𝐝𝐞𝐧 (@BenHolden_) reported@virginmedia @ByNeilMac You mean customers have to continuously re-invest in your network?
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supes (@mikebristol83) reported@virginmedia Why is it i pay for gig internet, where my wifi is circa 300mb .... Yet EVERY day consistantly my wifi is dropping to 2mb. It is literally quicker to use my mobile internet... No issues, everything reset within days and still doing it