Virgin Media Outage Report in Prescot, Knowsley, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (17%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Wallasey, Warrington, Wigan, Liverpool, Northwich, Runcorn, Widnes, Skelmersdale, Prescot, St Helens and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Wallasey |
TV | |
| Warrington |
Internet | |
| Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Northwich |
Wi-fi | |
| Northwich |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
-
Anne Woolley
(@AnneWoolley1) reported
from
Hindley, England
@virginmedia after having my email hacked and new password not working, you tell me you’ll get back to me in 3 to 5 days!! How is this compatible with modern day communications? Just not good enough!
-
sarah nugent
(@sarahnuge) reported
from
Roby, England
@virginmedia Liverpool not working either, can’t even access website or phone
-
Ada Yoga🧘🏾♀️
(@Krys_yogi) reported
from
Liverpool, England
@virginmedia you guys are really ***************. What's with the network outage?? Please fix this!
-
Steph Scully
(@SteffyJ1) reported
from
Warrington, England
@virginmedia Upgraded TV boxes Friday at 5pm and still no TV service. Spoken to 7 different customer service people. Even had a text to say all sorted but no. Very poor service especially in this day and age and a big media company! Not good enough.
-
El Jày Breth
(@LJBret11) reported
from
Seaforth, England
@virginmedia Where has my complaint disappeared too? C-070122513
-
Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia having problems tv channels not working phone 150 not taking calls
-
shane reeves
(@shanereeves1982) reported
from
Wigan, England
@virginmedia Must be some issue been off since about 10 am but yet internet not affected
-
Patrick Veale
(@nuttyhill) reported
from
Warrington, England
@O2 why does your signal seem to be terrible everywhere now? Even in town centres. I know you've partnered with @virginmedia but you didn't have to share their service quality
-
Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia hi I’m having problem with tv and internet service in L25 but you aren’t accepting incoming calls?? What to do?
-
Andy Daley
(@AndyDaley) reported
from
Roby, England
@eddie_corrigan @virginmedia Is it skipper? It's absolutely garbage. Thank god its only twice a year
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia @primevideosport told me my TV not connected to Internet which it is. Was working and then wasn't. Now working but really sick of reoccurring problems when my @primevideosport goes off & told it's an Internet problem. If Internet problem wouldn't I lose everything?
-
𝕯𝕵𝕭1965
(@BigDave767) reported
from
Birkenhead, England
@virginmedia Hi is there a problem in the CH42 area,some stations like Sky Sports aren’t coming on despite booting the box back up, and the box upstairs is the same
-
Roy Stephens
(@RoyRoyski73) reported
from
Birkenhead, England
@virginmedia another example of amazingly useless customer service. Well done @virginmedia , you sent a cheque in her old married name, and then hung up on her when she tried to sort it out. #dontmindtakingmymoney #uselesscustomerservice
-
Roy Stephens
(@RoyRoyski73) reported
from
Birkenhead, England
@virginmedia You reply didn't work, I clicked the link and the messages came up on a different page? But only mine??? Tuesday I'm going to ring, I just hope you don't hang up on me. Then I'm going to get advice on how to report the whole situation.
-
Nick holt
(@Holty_74) reported
from
Wallasey, England
@virginmedia service has been down on the Wirral most of the day. Any idea when a fix will happen?
-
Connor Wilson
(@ConnorTWilson) reported
from
Birkenhead, England
@george34570256 That's no problem mate, I didn't even know there was a Prime channel on virgin media haha, just means I can throw the football on
-
Neil Friday McGourty
(@Mcgourty22N) reported
from
Birkenhead, England
Got to love Virgin media. The Tv isn’t working so you go to the website to see if there’s a problem or if it’s just you and that isn’t working either. But don’t fear it tells you. The page where you can pay the bill is fine.
-
Ada Yoga🧘🏾♀️
(@Krys_yogi) reported
from
Liverpool, England
@virginmedia Just seen an update that there's an issue in the area. How long is this gon take to fix? Some of us have work and need to be online. This is rather frustrating
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Connection problem with Apps. Phone & told to give no. underneath box. Difficult 2 bend down, hold box & phone. How can there b a problem when the TV in other room is working? Sick of having a text to do it myself or ask 4 tech help from someone who can't help.
-
Phil Donoghue
(@Phil_Donoghue1) reported
from
Leigh, England
@virginmedia Shameful… latest update, we hope to resolve the issue by 4pm tomorrow! That’ll be over 24 hours down and you’ll still expect your money! Awesome service 👏🏻👏🏻👏🏻
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
trappyarsenal
(@trippyarsenal) reported
@virginmedia Well what your customer team keep telling me is that they can’t give me a termination date until the phone is returned…….believe they call that entrapment ?
-
Roy Watson
(@RoyWats09829184) reported
@virginmedia That’s the point. I don’t want to make a complaint. I want you to deal with the fact that I’ve lost hundreds of pounds as a self-employed person having to work from home. Appreciate your response. Btw, for context, how much gross profit did Virgin Media make last financial year?
-
Vicky Sills
(@lemonadesocial_) reported
@notsupermum @virginmedia I’ve been with Sky nearly 10 years and never had any problems
-
Clive Richardson
(@CliveR39) reported
Concerned to note, as a loyal customer, that @virginmedia are keen to promote certain products and upgrades but seemingly without the stock to fulfil orders?! Phone upgrade @SamsungMobile A52 o/s until May 9, Broadband #Hub 3 o/s 2 weeks!!
-
Rob Marshall
(@robmarshall83) reported
@virginmedia On demand hasn't worked properly for weeks. I pay every month and don't have the time to call each time it goes down. Basically told its not a big deal as its not a full service outage. I can get @skytv for £40 a month less.
-
kenny wilson
(@kennythekilt) reported
from
Colchester, England
@virginmedia Your staff should put the customer first pass the enquiry to another team member take break late or offer a call back
-
Harry skinters
(@harryskinters11) reported
@virginmedia Why do your customer services keep hanging up the phone after waiting ages to get through. I appreciate things are busy but COVID is used too much as an excuse for poor service.
-
Qreifanboy567
(@easyontwitch) reported
@virginmedia really slow speeds when my family are paying for 350mbps.. i’m getting 30mbps max
-
Salih Toyran
(@Freeze_) reported
@virginmedia I have been trying your agents to fix my user name and password for almost 7 weeks!!! I’ve spent hours on the call and I’ve been made numerous promises but none of them kept. Still today agent telling me I should wait 2-3 weeks to fix this. This is beyond the pale!!!
-
annus.horribilis
(@annushorribili2) reported
I’ve done it, I’ve given @virginmedia notice and moved to #sky , I cannot believe that after subscribing nonstop from the Nynex days in the 1990’s Virgin didn’t want to negotiate low enough to keep us onboard, I would have thought customer retention was a must!