Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 11/15/2025 11:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, Warrington, Prenton, Wigan, St Helens and Wallasey.

Loading map, please wait...
City Problem Type Report Time
United KingdomRuncorn Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool Phone
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomLiverpool Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • toadfish41 Chris McPartland (@toadfish41) reported from Warrington, England

    @virginmedia hi can you help me sign in been trying to contact customer services for over 2 hrs tonight

  • DagsJT Darren Thomas (@DagsJT) reported from Cuerdley, England

    Aaaaand @virginmedia broadband is down again. Useless.

  • springviewer John Edgar (@springviewer) reported from Wigan, England

    @virginmedia strange I read all the posts about Virgin customers ringing up about cancelling services and Virgin offering them a better deal however I ring up and cancel a service with no trouble at all, not even offering a lower price, your loss #virginmedia

  • DagsJT Darren Thomas (@DagsJT) reported from Cuerdley, England

    @virginmedia Internet gone again. Second time today. Bottom light goes white and starts flashing, then green and flashing. Then the arrows light up green and flash. I can’t get 24 hours out of this service. This isn’t what I pay for and it’s terrible service.

  • springviewer John Edgar (@springviewer) reported from Wigan, England

    @virginmedia As per usual there’ll be no problems in the area, I’ll get told to unplug the box, then you’ll book an engineer for about 5days time, meanwhile the problem magically disappears #badservice

  • heatherjoy3 heather (@heatherjoy3) reported from Ellesmere Port, England

    @virginmedia since power out earlier my phone has died. Any help please. Ch66 2rz

  • scoobyjue julie hennelly (@scoobyjue) reported from Seaforth, England

    @virginmedia hardly got no service. Rang and complyyet again. Then been told our wiring was wrong and has been for for nearly a year since installed. Gave us excuse after excuse. But still paying full price Engineers been out twice to do new wire. We have put complaint in and

  • spuddy1878 Neil (@spuddy1878) reported from Liverpool, England

    @virginmedia Two different mobile phones and no joy at all. It’s picking up another WiFi signal from someone else but not from my home.

  • JoelLJelen JoelJelen (@JoelLJelen) reported from Liverpool, England

    @virginmedia it’s 2019, your online customer service is so poor and your offline telephone service saw me waiting 15 mins and still in a queue! Given up.

  • scoobyjue julie hennelly (@scoobyjue) reported from Seaforth, England

    @virginmedia and still waiting. Internet keeps going off. Can’t leave because still tied into a contract yet we still have to pay for service we can’t use! #joke

  • zaracharles Zara (@zaracharles) reported from Liverpool, England

    TWO hrs spent on to @virginmedia trying 2 fix my continuous starting up screen. Was promised a call back the following evening, which never happened !!! Feel I have been more than patient, to be majorly let down #whatamipayingfor 😡

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia Hi was supposed to be yesterday between 12-4 but got a text on Friday night saying issue has been solved. So they did not come out even though they didn't say they were not coming and I waited in for them. I think I have a faulty hub tbh

  • stubeanhead Stu Hel (@stubeanhead) reported from Birkenhead, England

    Tip: Yesterday I gave Virgin Media 30 days notice to cancel my TV/broadband. Too pricey. Had no deals to offer me. Miracles are real as I had 3 missed calls today off sales numbers, I answer the 4th. Suddenly, they do have offers and now I'm paying less a month with Sky Sports on

  • BarryWalters7 Barry Walters (@BarryWalters7) reported from Seaforth, England

    @virginmedia yet again our home phone line is not working, can you please let me know when I can expect to have it in working order as per our contract

  • Childwallcable Tony Zeverona (@Childwallcable) reported from Liverpool, England

    @virginmedia you have the worst customer services I have ever experienced from being cut off during calls to failure to call back

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    So that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.

  • leighwynne33 Leigh Wynne (@leighwynne33) reported from Seaforth, England

    @micramanic @virginmedia @ThreeUK I had weeks without it because of box outside. The connection had de-ttached and thats why rounter wasnt pickin up signal

  • 2003mirror Lord David Hurn (@2003mirror) reported from Seaforth, England

    @virginmedia please tell me why I can never get through to your customer services , just been waiting over twenty minutes Not the first time !!

  • rian951 Rian Murray (@rian951) reported from Westhoughton, England

    @virginmedia Well unless you can help with a booster - customer services wanted £360 for an EE one! Most other providers offer WiFi Calling!

  • toadfish41 Chris McPartland (@toadfish41) reported from Warrington, England

    @virginmedia Hi it’s media service I cannot set up an account please help

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • jimmyboynastri james nastri (@jimmyboynastri) reported

    @virginmedia yet again messing about charging me late bill fees even though my direct debit isn’t due yet, can’t sign in online, customer service some of the worst I’ve experienced no one understands you at all. I’d strongly advise anyone not to go with these PRICKS #virginmedia

  • 33CO4 Clare G (@33CO4) reported

    Internet down again @virginmedia

  • defimaximusgems 💎 DeFi Maximus 💎 (@defimaximusgems) reported

    @virginmedia is there a reason why broadband engineers have had to visit my street nearly every day for the last 2 years??? I’m getting engineer text messages every week because the broadband goes down almost daily. Does anyone know the reason??? 🛑

  • declanmortimer5 declanmortimer (@declanmortimer5) reported

    @virginmedia No. But don’t even want to call up because I know it’ll be that response and I’ll just be told to wait for him to fix it as per usual. Close to ripping the thing out of the wall, I’ve recorded multiple speeds of under 100mbs, wired ones too. Well within

  • hotbraai04 Rachel Vowles (@hotbraai04) reported

    @virginmedia He was mis-sold. Was told the upgrade would cost £109 per month. Said no to O2card. Actual upgrade would have been £131 per month He called last night to cancel upgrade - please confirm you have cancelled and reverted to our current package

  • frog_queenuk Jude Fleming (@frog_queenuk) reported

    @virginmedia There’s no point anymore… Turn off your kit and re-set - obviously this isn’t practical everyday but also i do try and solve before calling. Its like speaking to robots… scripted robots who don’t actually listen to your issues and just apologise! Well apologies are no good

  • Sniffer1967 TheStreetsAreOurOwn (@Sniffer1967) reported

    @virginmedia my home internet has crashed and this has really fked me up this morning. Online interviews scheduled and even though I’ve reset and restarted my router, bugger all is happening and I can’t get any support from Virgin! #disgraceful

  • gm_brown2 Graeme Brown (@gm_brown2) reported

    @virginmedia Have already called your line earlier on and been told it is now 18 April at the earliest. Not a great service!

  • PRIMORDI4L 🄹🄾🄽 🄴🄻🄳🄴🅁 (@PRIMORDI4L) reported

    @virginmedia I’ve tried to reboot the hub but it still says access denied on the hub. No devices can connect because the vm hub does not have internet. Is there a problem with my account?

  • RobertL87624765 Robert Lindsay (@RobertL87624765) reported

    @virginmedia yes still no internet after 2nd april paid for a service not getting i have paid £275.47 and India saying i am still owing various amounts proper rubbish service this.