Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

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The latest reports from users having issues in Prescot come from postal codes L35.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 01/01/2026 14:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, Widnes, Wigan, Skelmersdale, Prescot, St Helens, Warrington, Birkenhead and Northwich.

Loading map, please wait...
City Problem Type Report Time
United KingdomRuncorn Internet
United KingdomLiverpool Internet
United KingdomLiverpool E-mail
United KingdomWidnes Internet
United KingdomWigan Internet
United KingdomSkelmersdale Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • MirLADas phil61efc (@MirLADas) reported from Liverpool, England

    @virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area

  • JohnMurphy9172 murf (@JohnMurphy9172) reported from Liverpool, England

    @virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me

  • MarkLangshaw Mark Langshaw (@MarkLangshaw) reported from Liverpool, England

    @virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.

  • Gary_Kilroy Gary Kilroy (@Gary_Kilroy) reported from Liverpool, England

    Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!

  • realjackoh187 Jack Kelly (@realjackoh187) reported from Widnes, England

    @virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.

  • ZachcloseYT zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported from St Helens, England

    @virginmedia your Internet sucks

  • lfc_shirts hazzalad (@lfc_shirts) reported from Seaforth, England

    @virginmedia any help?

  • Crosby71 Lee (@Crosby71) reported from Seaforth, England

    @_Ludachris @virginmedia Not any more, got **** of them ages ago

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.

  • BootleFCBucks Bootle Bucks (@BootleFCBucks) reported from Liverpool, England

    @JamesSymes8 Virgin Media. It keeps going really bad.

  • Radebreast Graeme Radebe (@Radebreast) reported from Ormskirk, England

    @virginmedia Hi - Ive noticed alot of people are having the same issues. Its the Sky TV Go app on Playstation 4. Ive checked it on another internet and it works fine so it is definitely an error on your side. You need to sort the internet settings. It struggles to load “on Now” on the app.

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?

  • MarkLangshaw Mark Langshaw (@MarkLangshaw) reported from Liverpool, England

    @virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!

  • Radebreast Graeme Radebe (@Radebreast) reported from Ormskirk, England

    @virginmedia what have you done to the Sky TV app - its constantly buffering and showing error messages. Just awful service. Please can you get this sorted ASAP please.

  • John_Kelly17 John Kelly (@John_Kelly17) reported from St Helens, England

    @CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.

  • realjackoh187 Jack Kelly (@realjackoh187) reported from Widnes, England

    @virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician

  • realjackoh187 Jack Kelly (@realjackoh187) reported from Widnes, England

    @virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?

  • realjackoh187 Jack Kelly (@realjackoh187) reported from Widnes, England

    @virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • toonside_lad allan.s (@toonside_lad) reported

    @virginmedia I can't view catch up or on demand.. What's network availability ( c133) mean? And yes done a network area check and all running fine.. We have only had the box since January.. Advise please

  • Jones68Jenny jenny jones💙💙💙💙💙 (@Jones68Jenny) reported

    @gabrieldalis @thedogman_918 @virginmedia I spoke to my mum, tomorrow when I’m with her(support bubble) I will get in touch with sky and see what prices they offer . Enough is enough . There has been colt/ covtel/ virgin since it first started in the 80’s at my parents address . Loyal means nothing to virgin

  • SarahLooker4 Sarah Looker (@SarahLooker4) reported

    @virginmedia Why is on demand not working? Internet is fine but we cannot access on demand services if its not one thing its another and trying to get through to someone on the phone is like winning the lottery can you help with this?

  • TwoNeuronstream Two Neurons (@TwoNeuronstream) reported

    @virginmedia over an hour in a call... Been lied to, had an extortion attempt... And still no resolution.

  • Taimoor05435737 TR7 (@Taimoor05435737) reported

    @virginmedia Why does your complaints team not ring customers as per process? Why you constantly letting down your customers? Why do you have the customer service number on a complaints letter stating to contact complaints who don’t talk to no one??

  • Taimoor05435737 TR7 (@Taimoor05435737) reported

    @virginmedia I’m complaining in here.. I’m not wasting my time when you refuse answer my questions and show a lack of transparency! This clearly shows your hiding things from your customers! I want to know why you did not inform customers of a known issue? It’s a concern not complaint!

  • tomhardy92 Tom Hardy (@tomhardy92) reported

    @virginmedia Have you got any idea how long this will take? I’ve been in contact with Apple on numerous occasions and they said it’s an issue Virgin’s end.

  • Sidthepainter S.Andrews (@Sidthepainter) reported

    @virginmedia big thanks for the total lack of communication re the broadband outage in Bromley over the last 2 days. Fantastically helpful with working from home and school work.NOT.!! And me having to call you to find out it won’t be fixed until Monday. #poxyfirm

  • CharlieMiggins8 Charlie Miggins (@CharlieMiggins8) reported

    @virginmedia Sorry but I can‘t find anything there. Can you not provide me with a proper address where I can address the relevant complaint person?

  • lafay_williams Lafay Williams (@lafay_williams) reported

    @Virginmedia so I’ve waited in two days for our box to be connected then to only be told that the date has been changed without my notification then just spent 40 minutes on the phone to cancel absolutely disgusting customs service i’m going to go to @SkyMediaUK