Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Runcorn, St Helens, Liverpool, Newton-le-Willows, Birkenhead, Widnes, Skelmersdale, Prenton, Ellesmere Port, Warrington, Wigan, Prescot, Leigh, and Northwich.

City	Problem Type	Report Time
Runcorn	Internet	1 hour ago
St Helens	Internet	1 day ago
Liverpool	Internet	4 days ago
Newton-le-Willows	Wi-fi	4 days ago
Liverpool	Internet	5 days ago
Liverpool	Total Blackout	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Gary Banks (@GaryBan47314801) reported 2 minutes ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

• 
  Amanda Ralph (@aralph50) reported 3 minutes ago from Liverpool, England

  Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia

• 
  John Kelly (@John_Kelly17) reported 5 minutes ago from St Helens, England

  @CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.

• 
  Cambo (@cambo691) reported 6 minutes ago from Birkenhead, England

  @les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate

• 
  Lesley Murray (@les_murray71) reported 9 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks but not helpful receiving a text to say issue resolved, service has been off for 14 hours now, any background to reason why? Its a massive area to be out with no explanation

• 
  lloyd #utft (@111O1O1O11O) reported 14 minutes ago from Wallasey, England

  No service in CH44 for 2 days last week, back on for 2, then off again today. No text updates but service status says a fix by 20.00. Won't happen though will it? @virginmedia

• 
  Lesley Murray (@les_murray71) reported 17 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 17 minutes ago from Haydock, England

  @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

• 
  Ndawana Youngson (@NdawanaY) reported 19 minutes ago from Liverpool, England

  @virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)

• 
  Lindz Devine (@LindzDDub) reported 21 minutes ago from Wigan, England

  @virginmedia @virginhelp I've never had this much issue as I have had today. I'm plugged in on ethernet, I've reset my hub, and checked my area and there is no issue at all. My WiFi is working from my hub but yet its booting me out of Destiny 2 and not just that but the chat parties on PS5 itself

• 
  Jack Kelly (@realjackoh187) reported 24 minutes ago from Widnes, England

  @virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician

• 
  Tim Cooke 🇺🇦 (@timmycooke) reported 34 minutes ago from Wigan, England

  @virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!

• 
  Martin Travis (@lurkinhead) reported 36 minutes ago from Birkenhead, England

  @BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 38 minutes ago from St Helens, England

  Before covid came you was brilliant @virginmedia but ever since then you have been really **** and if it not sorted by next Sunday we are leaving you it literally 2023 and you still got **** service

• 
  Dave Tarleton 💙 (@davetarl) reported 41 minutes ago from Wallasey, England

  @virginmedia I want to cancel my contract as it is at the end. Twice now I have been kicked off the chat whilst waiting. This is unacceptable. I can't ring at present so the chat is ideal to run in the background. I just want to press a button that says end the contract!

• 
  Emma (@EmmaZhaan64) reported 43 minutes ago from Roby, England

  @virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.

• 
  Martin Travis (@lurkinhead) reported 52 minutes ago from Birkenhead, England

  @virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?

• 
  Jack Kelly (@realjackoh187) reported 54 minutes ago from Widnes, England

  @virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.

• 
  Carol Rowles (@CallyRaven) reported 55 minutes ago from Westhoughton, England

  @virginmedia I seem to be the first one to report them, still saying intermittent problems in my area. Can't get to speak to anyone on phone, I rely on the Internet.

• 
  Adam (@agarnett) reported 58 minutes ago from Wigan, England

  @virginmedia Is there any way to tell if there are signal issues in your area? This says i should get 4g indoors and outdoors, i dont though i can barely access mobile internet from my house. Last 3 months have been awful

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Sunny Singh (@sunnysenguk) reported 4 minutes ago

  @virginmedia just spent a hour with 2 advisors who have made me feel like disconnection is the best option with VM, I have raised a complaint but I don’t feel confident that it will come to a resolution after my experience. Shame to end my contract after 15 years as a customer 🤬

• 
  Irksome (@Irksome73) reported 5 minutes ago

  @OliverGMcManus @virginmedia They have always been the worst. I had a fault when I was with them in London - due to someone cutting their fibre backbone - 16 weeks by which time I’d reversed engineers their own network and had a solution that worked for weeks.

• 
  London leaver (@ross_biagini) reported 12 minutes ago

  @virginmedia internet keeps going off in Amersham Please fix it

• 
  Melina Kakoulidis (@MelinaKakoulid7) reported 12 minutes ago

  I staff @virginmedia customer services have taken leave of their senses. I called and the lady asked me how much is your bill every month as part of the verification process I said £27 a month she asked for my email address which I gave and she again asked for my price?

• 
  ۟ (@carefreeleon) reported 12 minutes ago

  @virginmedia Intermittent or no signal in my area for weeks. It's not acceptable to be paying the amount we do and be limited to 10 MBPS. If we didn't have to dig up the driveway to change service, we'd of already done so.

• 
  Ollie McManus (@OliverGMcManus) reported 12 minutes ago

  Took five hours and eight minutes to get @virginmedia to uphold a basic consumer right. Contract successfully cancelled (eventually) but have to raise a separate complaint to get a refund for the seven weeks without internet. An ice cold drink is calling.

• 
  Jonnie (@JonnieBoyRacer) reported 20 minutes ago

  @OliverGMcManus @virginmedia That can’t be right. Send a letter complaining the contract has been frustrated by the lack of service

• 
  ♛ 𝔹𝕒𝕒𝕝𝕥 (@DrBaalt) reported 21 minutes ago

  @footballontnt What’s the deal with TNT Sports and Virgin media and the HBO app. Signed up. But the app doesn’t allow access. And for that reason I’ll be gone in 30 days. This time forever. Such a ridiculous solution. Doesn’t work. So it’s gone and so is my business. Forever.

• 
  ... - ..- 𝚂𝚝𝚞 (@_Alfista) reported 22 minutes ago

  @ArrEssVeeTwin @jen_moxon @virginmedia I only signed up last year as Virgin had & still do, the fastest broadband in area & I needed to handle the data, I knew this day would come though with their customer services.

• 
  Melina Kakoulidis (@MelinaKakoulid7) reported 24 minutes ago

  I think the @virginmedia customer services agents are like computers rather than human beings they are unable to have any conversations and comprehend on what is being said to them by a human being. They are working from a script and are unable to deviate from a script.