Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

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The latest reports from users having issues in Prescot come from postal codes L35.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 01/26/2026 01:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Wallasey, Liverpool, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes, Skelmersdale, Prescot and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomWigan Internet
United KingdomWallasey Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool E-mail
United KingdomLiverpool TV
United KingdomLiverpool E-mail

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • Chris_Hall1312 Chris Hall (@Chris_Hall1312) reported from Seaforth, England

    @virginmedia ...went off. Since, we were told to get everything reconnected and it would all be back on within 72hrs - we’re now in over 72hrs and nothing has changed. Also, to add, the Hub 4 has been shockingly bad, 1GB but it’s slower than my previous 350mb box. Any suggestions?

  • Chris_Hall1312 Chris Hall (@Chris_Hall1312) reported from Seaforth, England

    @virginmedia I rang on Sunday to cancel my TV, phone and upgrade my broadband (to a hub4). The advisor told me I had 30x days before my tv and phone cut off but my internet would be fine and would just upgrade when I plugged the new box in! When I activated it everything....cont...

  • MickPyne Michael Pyne (@MickPyne) reported from Ellesmere Port, England

    @virginmedia virgin down again in Ellesmere Port absolute **** service been down since 22:00 and estimated fix of 18:00 today. Thanks virgin

  • antjones47 Anthony Jones (@antjones47) reported from Birkenhead, England

    @virginmedia There is no problems in the area... equipment is all plugged in/installed properly. My wife is working from home & keeps getting interrupted & misses calls etc.... Needs sorting now

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia Would love to just get an engineer out to check all ok generally! Never had anyone in over a year! And never any response on my very old omni box 🙄😡

  • jurrjurrtbull GRT 🪐 (@jurrjurrtbull) reported from Liverpool, England

    @virginmedia The transfer is still processing I believe but the wifi is still down

  • ianfarr Ian Farr (@ianfarr) reported from Ellesmere Port, England

    @virginmedia how difficult it was trying to cancel a contract that's got less than 2 weeks left to run. Cant be charging people to cancel a contract with that amount of time. Plus you took more money off me last bill. Ridiculous customer service

  • jurrjurrtbull GRT 🪐 (@jurrjurrtbull) reported from Liverpool, England

    @virginmedia It says it’s fine in my area, maybe it’s the account transferring over. I can’t even sign in yet to see either :(

  • StetheH Ste the H ⚽️🥊 (@StetheH) reported from Liverpool, England

    Set the @virginmedia hub 4 up and is performing worse than the previous. Watching the boxing via sky go and keeps stalling and buffering. Also before when checked the speed it was 20mb when pay for 100mb. Waste of money as never get what pay for.

  • antjones47 Anthony Jones (@antjones47) reported from Birkenhead, England

    @virginmedia My internet keeps going off on a daily basis for roughly 10/15 mins at a time 2:3 times a day. I have a complaint going thru....There will be another one if you don’t sort out this problem & the other problems within the next 24hrs

  • JudeParkin jude parkin (@JudeParkin) reported from Ellesmere Port, England

    @virginmedia ch66 1se area no wifi service since yesterday! How long does it take to fix a fault?

  • steven_rothwell steven rothwell (@steven_rothwell) reported from Hindley, England

    @virginmedia how do I make a complaint about the installation at my mums property?

  • irichard94 Ian Richards (@irichard94) reported from Birkenhead, England

    @virginmedia I rang yesterday and you offered a new monthly rate for our package going forward. You then emailed confirming a higher price. I have tried 3 times to use your messaging service but, after giving details of my query, the chat then goes dead! Very poor service!

  • MisterDaz MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    Hard to accept an email from @virginmedia stated our new 360 box is £27 cheaper for new customers, but we’re an existing customer so we have to pay more. They may as well have signed off the email with ‘f*ck you’.

  • DeanPicko Dean (@DeanPicko) reported from Warrington, England

    Rang to downgrade @virginmedia package, spoke to 3 different advisors and it appears the prices are literally plucked from their arses on the spot offering less of a discount than at first 🤦🏻 no customer loyalty & staff dont care. Req cancellation after the poor service today!

  • warbles Ian Warburton (@warbles) reported from Leigh, England

    @virginmedia no internet M29 status pages say no problem. Restarted hub and not coming online.

  • Chris_Hall1312 Chris Hall (@Chris_Hall1312) reported from Liverpool, England

    @virginmedia A bot service? 🙈 I can’t even get my issue resolved with human interaction so I would stand no chance with a bot!! Can you send me the best email / telephone number to use for your complaints team please? Thanks This is poor @richardbranson

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia no wifi this morning in L23 area! Signal up and down! Three people working from home depending on it

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @PhilGriffo @virginmedia Seems to be working now. Worst service ever! Roll on contract ending. Can’t even speak with someone to get someone out who the hell understands such a service

  • antjones47 Anthony Jones (@antjones47) reported from Birkenhead, England

    @virginmedia I’m fed up of calling your team! I’ve been on the phone to them constantly since the 25th of September to get this all sorted! As I’ve said I’ve made one complaint already & yet you do nothing! Pathetic

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Braniff91 Thomas Braniff (@Braniff91) reported

    @virginmedia terrible customer service. Sat on hold for an hour an the phone was put down on me. Has my issue now for months can never get through

  • dominicjrose Dominic Rose (@dominicjrose) reported

    @virginmedia I have moved home, transferred my service and engineer left without completing the install (as no hubs?) so now have no connection and can’t get hold of anyone. Please help

  • Alex4D Alex Gollner ⧜ (@Alex4D) reported

    @virginmedia I don’t want to report a problem and have you say that an engineer will fix it in a few hours. I want a service that isn’t interrupted every day by the router being restarted from your end. The network log description is ‘T6 Timeout and retries exceeded’ (1/2)

  • TomGTFC83 Tom O’Flaherty (@TomGTFC83) reported

    @virginmedia Hi, can you confirm availability for BA11 area? I’m hearing conflicting things about whether or not the outage is still happening. I’m not at home right now.

  • windygas Andy (@windygas) reported

    @Sam_Robson UK bit of a hotspot for issues. Poor @virginmedia

  • Corvinaesaur Marta Zaher 🏳️‍🌈 🏳️‍⚧️ 💜 BLM (@Corvinaesaur) reported

    @VirginMedia go **** yourself and your nonexistent customer service!

  • emma19802010 emz37 (@emma19802010) reported

    @virginmedia 2 hours on the phone! Passed between 3 different departments then hung up on and still no broadband how do I make a complaint!

  • DY1410 Mister D de algo (@DY1410) reported

    @virginmedia @Flav_Bateman @lawrence_bury I will remember how virgin answered in the webchat like one message/day when my contract is going to finish. Amazing poor customer services...

  • FoyzunD F Duffy (@FoyzunD) reported

    @virginmedia Internet been down all day. Been trying everything to sort this out. I finally get through to someone and call drops out. Again I call and in a queue now for 29 minutes. How are kids supposed to do school work?

  • marcus_clarke Marcus Clarke (@marcus_clarke) reported

    @CityFibre @virginmedia Hi both, my Virgin internet is down in Gosforth, Newcastle upon Tyne. City Fibre is currently upgrading the fibre in nearby streets. Has someone cut the wrong cable?