Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Skelmersdale, St Helens, Widnes, Prenton, Liverpool, Ellesmere Port, Birkenhead, Warrington, Runcorn, Wigan, Prescot, Leigh, Northwich, and Billinge Chapel End.

City	Problem Type	Report Time
Skelmersdale	Wi-fi	2 hours ago
St Helens	Wi-fi	1 day ago
Widnes	Internet	2 days ago
Prenton	Total Blackout	3 days ago
Skelmersdale	Internet	4 days ago
St Helens	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Mrs Smith (@SmithysMaud) reported 9 minutes ago from St Helens, England

  @virginmedia They’ve been today apparently to do the repull and nothing has changed. Still no service. I won’t be paying this month as I’m not paying for nothing.

• 
  Maureen StewartJones (@supergran22) reported 10 minutes ago from Eccleston, England

  @virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.

• 
  Tom Rushton (@tomrushton88) reported 16 minutes ago from Haydock, England

  @virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!

• 
  Mrs Smith (@SmithysMaud) reported 19 minutes ago from St Helens, England

  @virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.

• 
  Emma (@EmmaZhaan64) reported 22 minutes ago from Roby, England

  @virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.

• 
  Andrew (@andym1908) reported 23 minutes ago from Warrington, England

  @skytv @skytv . I am disappointed with your customer service and technical team . They have disconnected my sky viewing card . Why ?. I want rectifyying ASAP . Or shall I just cancel my subscription and go over to virgin media

• 
  murf (@JohnMurphy9172) reported 26 minutes ago from Liverpool, England

  @virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me

• 
  Mrs Smith (@SmithysMaud) reported 28 minutes ago from St Helens, England

  Day 42 of no service from @virginmedia. Engineer meant to be coming again today, think I’ve more chance of a unicorn showing up to be fair. 🦄

• 
  Lesley Murray (@les_murray71) reported 30 minutes ago from Wallasey, England

  @virginmedia @joshyw0shy Its the whole of the Wirral by the sound of it, no statement from Virgin, just telling hundreds of customers to check for an outage, only have to look at their twitter to see how many of us have been told the same thing

• 
  Gareth Hughes GBC TV (@GarethWHughes) reported 30 minutes ago from Roby, England

  Has virgin media gone down? #virginmedia @virginmedia

• 
  Mrs Smith (@SmithysMaud) reported 36 minutes ago from St Helens, England

  @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

• 
  Elaine Brown (@laineypb2109) reported 39 minutes ago from Birkenhead, England

  @virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 39 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

• 
  Emma (@EmmaZhaan64) reported 40 minutes ago from Roby, England

  @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

• 
  Rob (@Robertlfc_) reported 41 minutes ago from Liverpool, England

  @virginmedia fix ur awful service!!!!

• 
  Mrs Smith (@SmithysMaud) reported 42 minutes ago from St Helens, England

  @virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever

• 
  Jonesy (@RWBJ1997) reported 51 minutes ago from Liverpool, England

  @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

• 
  Maureen StewartJones (@supergran22) reported 52 minutes ago from Eccleston, England

  @virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.

• 
  Elisabeth Hilton (@elisabethhilto4) reported 56 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

• 
  Tim Jackson (@TimmyJ1972) reported 57 minutes ago from Garston, England

  @virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  HRCastle (@hrcastle) reported 3 minutes ago

  @virginmedia is there an issue in BH21 area? I’ve given up trying to speak to a human on phone or live chat. I’ve had WiFi issues for the past week.

• 
  Nicola Savory (@nicsavo83) reported 3 minutes ago

  @virginmedia how can I arrange a refund for lack of service? BB & TV down for nearly 24hrs, your call centre staff have been horrendous to deal with and I am sat inside on the best day of the year so far, awaiting an engineer - with zero confidence that they’ll actually arrive!

• 
  Just D. (@DuggyStand) reported 7 minutes ago

  @virginmedia Thanks guys. Hes okay. But I think he wants to cancel his Sky Sports subscription now That correct @TruthTalkingMav ?

• 
  Skids (@drdjmarks) reported 7 minutes ago

  I've had half a dozen or so emails from @virginmedia in the last 6 months offering me a new hub at no extra cost. Each time I'm asked to click the link to order, but each time it merely takes me through to my current service status with no option to order? Extremely annoying.

• 
  Alma Lapuebla-Funk (@almacchiato) reported 9 minutes ago

  @virginmedia Hi! I noticed our internet has been experiencing service outage frequently this year (17 times). We have a new Wifi Hub but we’re still experiencing the outage. What’s going on?

• 
  Matt (@mjpenn7) reported 17 minutes ago

  @DuggyStand @virginmedia @TruthTalkingMav Still appears to be an outage😕

• 
  Jen 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🇮🇱🍷 (@mrsjen2023) reported 18 minutes ago

  @virginmedia Hello I have a replacement 360 box and my remote control doesn't work with it ? please advise

• 
  HRCastle (@hrcastle) reported 20 minutes ago

  @virginmedia Is there an issue in the BH21 area? Been having issues all week, and impossible to actually speak to a human.

• 
  Anumcara (@Anumcaras) reported 22 minutes ago

  @virginmedia I will be in touch by Monday. I’ve just discovered two layers of payments added to my credit file. Although there was no services connected because your call centre signed me up with an engineer. Knowing I was leaving the country and I needed the internet for my cctv. I was reluctant but rejoined sky and your call centre refused to cancel and persuaded me to move the account to a different address. An address that’s under renovation and empty. There’s something afoot about how all this has been handled and I will be requesting my credit file is amended with your support. Going forth I will update publicly on this thread any success or failures I have with these issues.

• 
  G Turnbull (@GaryTurnbull9) reported 26 minutes ago

  @gail_hendry @virginmedia I would be happy just to be able to speak to someone who is English and can understand me and vice-versa been with these since it was “Telewest” currently WORST SERVICE ( communications) I have EVER had signing me up for deals ( some Indian/pakastani) I don’t even want