Virgin Media Outage Report in Prescot, Knowsley, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Warrington, Liverpool, Skelmersdale, Birkenhead, Northwich, Wigan, St Helens, Runcorn and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Internet | |
| Liverpool |
Internet | |
| Skelmersdale |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Birkenhead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Phillip Tipton
(@mrphilliptipton) reported
from
Haydock, England
@virginmedia I don't have any wired devices. The service has just been lost again. When the service is lost one of the green lights on my TiVo box starts to flash, but TV service remains normal
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Brian O'Keefe
(@rider45) reported
from
Seaforth, England
@virginmedia @Ebb1 @DeejayEnforcer You could start with your website, would allow people a degree of self help instead of seeing “Oops there was a problem”
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Anthony ajones
(@Anthony1981Feb) reported
from
Birkenhead, England
@virginmedia Still running slow. Averaging around 9-10mbps
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@Virgin @virginmedia IS IT POSSIBLE SOMEBODY CAN HELP ME. I DONT WANT A FREE TV, JUST MY OWN MONEY BACK! THE CREDIT BALANCE LEFT ON MY ACCOUNT, SERVICES SWITCHED OFF 16th FEB. 111 DAYS ALMOST 4mths! I AM A 73yr OLD VUNERABLE PENSIONER,SICK OF RINGING TO BE TOLD LIES AND FOBBED OFF!
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gleeson
(@johngleo) reported
from
Liverpool, England
@virginmedia is there an internet problem in the Norris green area
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Edward Cawley
(@scubasteady) reported
from
Birkenhead, England
@virginmedia how do you expect to retain my custom if the wait for retentions team is 45 mins is there no other way to cancel
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john hewitt
(@jhewitt1771) reported
from
Appley Bridge, England
@virginmedia shocking service from the mobile team.Had a problem with a number and tried to sort it for 6 months now .Keep getting passed around then phone goes dead.will be moving all my services back to sky
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Phillip Tipton
(@mrphilliptipton) reported
from
Haydock, England
@virginmedia I've done all that. Service was restored after two hours, but these breaks in service have been happening for three days now.
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Andy Gibson
(@GibboLFC1892) reported
from
Hindley, England
@virginmedia Want to downgrade my package. Your online service does not work or wait an hour on the phone. I'll just cancel my direct debit..They'll ring me then. Off to BT
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Mavis Cartwright
(@trottermick) reported
from
Wigan, England
@Virgin @virginmedia RUNG FOR THE UMPTEENTH TIME FRI 29th MAY. TOLD FOR THE UMTEENTH TIME A CHEQUE BEEN REQUESTED. PROMISED A CALL BACK TODAY FRI 12th TO SEE IF CHEQUE HAS ARRIVED. NO CHEQUE RECEIVED AND NO PROMISED CALL BACK, ACTUALLY KNEW THAT NEITHER WOULD HAPPEN, WHAT A WAY TO TREAT A 73yr OLD!!
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Andy Gibson
(@GibboLFC1892) reported
from
Hindley, England
@virginmedia I want to downgrade. Lowest TV package (no BT Sport) 50MB broadband Weekend calls How much pm would this be. Currently on Full house and I've been told it's going to £85 pm. This is far too much. Need to get costs down.
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Sambo
(@Sam_Miller98) reported
from
Westhoughton, England
Virgin Media has been utter dog **** these past few days
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Em
(@dizzytix) reported
from
Warrington, England
@virginmedia help. My broadband is constantly intermittent. I never go a day without being cut off on one of my devices. When I try to email from the account it says it’s unavailable. How can I get help
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Andy Mack
(@AndyMackguitar) reported
from
Standish, England
Help @virginmedia Wn6 Standish internet down to 1.53 mbps #keyworker working from home
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JC🔴⭐⭐⭐⭐⭐⭐
(@JoeyCaldwell) reported
from
Roby, England
@virginmedia download speeds today have been an absolute disgrace. Usually spot on but last two days struggling to make 20mbps. Joke of a service
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Mersey SEO
(@MerseySEO) reported
from
Seaforth, England
@virginmedia We’re on at the moment & has been stable for last 2hrs. Normal base status light at bottom. When goes down, Internet light flashes whilst syncing - sometimes requiring repeated attempts.
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Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
Never use @virginmedia its utter ****.
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Woggy
(@Allenwalkden) reported
from
St Helens, England
.@virginmedia you're flakey broadband had stop working, again! WA10, trying to work from home and it's so unreliable, can't wait to change at the end of my contract, you're service is a joke.
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Tim Lyth
(@the_eporter) reported
from
Ellesmere Port, England
@virginmedia I just changed my account from my mums account as she has died to mine but I need to find out the info to connect to my tivo as its changed obviously. Please help
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Emma
(@EmmaZhaan64) reported
from
Roby, England
@virginmedia I see we once again have no broadband or TV service in my area; any idea when this might be fixed. No rush I just need the broadband for work, that’s all!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart McCullagh
(@stumccullagh) reported
from
Solihull, England
@virginmedia hi I was on a web chat last Sunday my TV was meant to be fixed by yesterday but it’s still not working & my other box is playing up now as well as the internet it’s been a month now & im paying a lot of money for a service I’m just not getting
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Sarah Hamilton
(@Sarah2Holden) reported
@virginmedia No because I didn’t go with you because you’re crap but they’re aware I got married so what was the point in sending the cheque. Morons
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SuperSonam
(@SuperSonamLDN) reported
@virginmedia I have no faith that the installation will take place on 24th. been trying to cancel the order but when I call I am pushed from one department to another. wasted hours on hold & been cut off numerous times. very disappointed with the whole service & I wish to cancel immediately
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chris ward
(@parkie925) reported
@virginmedia There is never any chance of resolution as the simple fact@is that you are not able to provide the services that you promise. Advice consists of : move the router - switch on and off - don’t put it near a fish tank! - call back later - call back in seven days, etc.
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Karen
(@KarenWardrobe) reported
@virginmedia Phoned earlier this evening about an ongoing issue where devices keep disconnecting from WiFi and was told to turn router off for 20 mins then they would phone me back. This was at 6pm still no phone call...
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chris ward
(@parkie925) reported
@virginmedia Furthermore - one of the remedies offered by the customer services was to change the contract to get a faster broadband service. I am assured that this would help but the reality is that if the service is not working at all then faster broadband is just the same as no broadband.
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Stormz_749
(@Stormz_749) reported
@virginmedia my wifi has not been working since 3pm, the light is white but Wi-Fi is not working. What do I do?
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Yes I don’t know how many times it’s just a red light it’s not working.
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Gage Campbell
(@gagecampbell0) reported
@virginmedia I cant get connected to my own wifi, when I put in the password/try to connect it says unable to join. Despite Xbox netflix etc working fine with no issues. Help please?
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Sarah Hamilton
(@Sarah2Holden) reported
@virginmedia It’s impossible not to be rude when you’ve had an absolute stinker of an experience and it’s still not resolved. I’ve never known a company give such poor service. Do you have a complaints team?