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Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

Why is my Virgin Media service not working?

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If you are having issues, please submit a report below.

The latest reports from users having issues in Prescot come from postal codes L34 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Liverpool, Billinge Chapel End, Skelmersdale, Runcorn, Warrington, Northwich, Prenton, and Widnes.

CityProblem TypeReport Time
Prescot Internet 3 days ago
Wigan Internet 3 days ago
St Helens Wi-fi 3 days ago
St Helens TV 5 days ago
Liverpool Wi-fi 5 days ago
Liverpool Internet 9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • mattwood1702
    Matt Attwood (@mattwood1702) reported from Liverpool, England

    Internet down no good when working home #virginmediadown #virginmedia

  • Duddydudson
    Kevin Dudson (@Duddydudson) reported from Wigan, England

    @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

  • DaveMbootlebuck
    DM 🦌 (@DaveMbootlebuck) reported from Litherland, England

    @virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.

  • EmmaZhaan64
    Emma (@EmmaZhaan64) reported from Roby, England

    @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

  • elisabethhilto4
    Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England

    @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

  • RebekahP1nk
    Rebekah Jones (@RebekahP1nk) reported from Prenton, England

    @virginmedia soooo what's wrong this time?? You are just about up the cost to astronomical amounts and now the broadband goes down again ..

  • RWBJ1997
    Jonesy (@RWBJ1997) reported from Liverpool, England

    @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

  • elisabethhilto4
    Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England

    @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

  • BLTwitchy
    Berni Turner 🖤🌹 (@BLTwitchy) reported from Liverpool, England

    @virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled

  • jmcloughlin
    Jamie McLoughlin (@jmcloughlin) reported from Liverpool, England

    Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.

  • JemimaCamhs
    Jemima (@JemimaCamhs) reported from Garston, England

    @virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks

  • hall291
    Pauline Hall (@hall291) reported from Halton, England

    @virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless

  • timmycooke
    Tim Cooke 🇺🇦 (@timmycooke) reported from Wigan, England

    @virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!

  • GaryBan47314801
    Gary Banks (@GaryBan47314801) reported from Liverpool, England

    @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

  • Its_Sal_Queen
    Sarah Hill (@Its_Sal_Queen) reported from Liverpool, England

    Would love to be able to start work @virginmedia, but the Internet is down.

  • aralph50
    Amanda Ralph (@aralph50) reported from Liverpool, England

    Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia

  • beakybox
    (っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ (@beakybox) reported from Litherland, England

    @virginmedia broadband being down again, how, why

  • LindzDDub
    Lindz Devine (@LindzDDub) reported from Wigan, England

    @virginmedia @virginhelp I've never had this much issue as I have had today. I'm plugged in on ethernet, I've reset my hub, and checked my area and there is no issue at all. My WiFi is working from my hub but yet its booting me out of Destiny 2 and not just that but the chat parties on PS5 itself

  • DaveMbootlebuck
    DM 🦌 (@DaveMbootlebuck) reported from Seaforth, England

    @virginmedia No. Can’t get through. I’ve just submitted a complaint

  • jgrailpics
    James (@jgrailpics) reported from Liverpool, England

    Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • keithg63
    Keith Garrell (@keithg63) reported

    @virginmedia I did your call handler can’t help me because the WiFi is currently back and he can’t explain the loss of service earlier this afternoon and your systems don’t allow escalation. I used to think Virgin gave reasonable service……..

  • jeffharris_665
    Jeff Harris (@jeffharris_665) reported

    @virginmedia With the main cabling on three engineer visits each one has failed to solve the issue by swapping to another hub 3 your colleague who I spoke to yesterday told me a hub 5 is the solution to provide a more stable connection I’d say that’s the last roll of the dice

  • ik53000
    Iain Kenny (@ik53000) reported

    @virginmedia - not sure what part of next service is when you book it for January -absolute joke, wonder why people leave you ?

  • jakeleopold
    Jake March-Jones (@jakeleopold) reported

    @netflix @virginmedia sort the Netflix app pit on the virgin box guys... So sluggish and slow. Controls never work so you gotta exit and reopen

  • cakeyb2
    Timothy Cakebread (@cakeyb2) reported

    @virginmedia Thanks and it’s c-281122444. I think the complaint has been closed as nothing is coming up on the account. It related to the issues with the box and the delay in getting WiFi pod (which has now arrived). Can you check when we should get a call back please?

  • magicfauvrelle
    David Fauvrelle (@magicfauvrelle) reported

    @virginmedia Will do.. Getting ridiculous having to tweet about getting my tv and internet working.. looking like I need to buy a three 5g box to cover the service your meant to be providing me. Now the TV is completely gone, trying to get the new 360 box working. No service at all ..

  • smooyacs
    Owen Butterfield (@smooyacs) reported

    Hey @virginmedia. Please can you contact me via DM ASAP. I would like to speak to someone regarding broadband speeds / being capped at specific speeds. Making it impossible for me to work, just need to know if I need to find new internet or you can help with the issue:)

  • Gracekennyxx
    Gracie 💛 (@Gracekennyxx) reported

    Another day, another day of SHOCKING service from @virginmedia No Wifi until next Thursday after being told someone could sort it for me tomorrow, working from home is going to be fun when all I have is a phone

  • SiH2Os
    Simon Waters (@SiH2Os) reported

    @virginmedia why is my frail 96 year old aunt's phone not working? First it was the switch copper to fibre, then it was turned off, then on x3 over the months. Now the help desk claim there is local outage but website and neighbour agree it's working?

  • SF_Savagee
    Savage (@SF_Savagee) reported

    @smooyacs @virginmedia We have had issues with virgin for years. Don't know why but whe the speed or connection is "playing up" just logging into the account on that pc seems to fix the issues temporarily... might just be a bug for us ut you never know!