Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Prescot, Birkenhead, Ellesmere Port, Wigan, Widnes, Northwich, Warrington, Runcorn, Skelmersdale, Bootle, Prenton, and Newton-le-Willows.

City	Problem Type	Report Time
St Helens	Internet	17 hours ago
Liverpool	Total Blackout	2 days ago
Prescot	Internet	5 days ago
Birkenhead	TV	6 days ago
Ellesmere Port	E-mail	6 days ago
Wigan	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Graeme Radebe (@Radebreast) reported 9 minutes ago from Ormskirk, England

  @virginmedia Hi - Ive noticed alot of people are having the same issues. Its the Sky TV Go app on Playstation 4. Ive checked it on another internet and it works fine so it is definitely an error on your side. You need to sort the internet settings. It struggles to load “on Now” on the app.

• 
  DM 🦌 (@DaveMbootlebuck) reported 11 minutes ago from Seaforth, England

  @virginmedia No. Can’t get through. I’ve just submitted a complaint

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 22 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

• 
  (っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ (@beakybox) reported 27 minutes ago from Litherland, England

  @virginmedia broadband being down again, how, why

• 
  Lindz Devine (@LindzDDub) reported 27 minutes ago from Wigan, England

  @virginmedia I also play Destiny 2. I thought it may have been their servers but my boyfriend doesn't have the issue.

• 
  Ray Waring (@RayWaring) reported 29 minutes ago from Liverpool, England

  @virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?

• 
  Andy McGill (@andrewjmcgill) reported 30 minutes ago from St Helens, England

  @virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!

• 
  Mrs Smith (@SmithysMaud) reported 31 minutes ago from St Helens, England

  @virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.

• 
  Jonesy (@RWBJ1997) reported 32 minutes ago from Liverpool, England

  @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

• 
  Tim Cooke 🇺🇦 (@timmycooke) reported 34 minutes ago from Wigan, England

  @virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!

• 
  Martin Travis (@lurkinhead) reported 34 minutes ago from Birkenhead, England

  @BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!

• 
  Adam (@agarnett) reported 35 minutes ago from Wigan, England

  @virginmedia Is there any way to tell if there are signal issues in your area? This says i should get 4g indoors and outdoors, i dont though i can barely access mobile internet from my house. Last 3 months have been awful

• 
  Tim Jackson (@TimmyJ1972) reported 37 minutes ago from Garston, England

  @virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine

• 
  Maureen StewartJones (@supergran22) reported 39 minutes ago from Eccleston, England

  @virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.

• 
  Billzy (@Billzy79) reported 39 minutes ago from Liverpool, England

  @Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.

• 
  Tom Rushton (@tomrushton88) reported 44 minutes ago from Haydock, England

  @virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.

• 
  Mrs Smith (@SmithysMaud) reported 47 minutes ago from St Helens, England

  @virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.

• 
  IanRob79💙 (@IanRobEfc1878) reported 47 minutes ago from Wigan, England

  @virginmedia your red button service is absolute dogshit you either get the wrong commentary or it doesn’t even come on! 🤯🤬

• 
  Ndawana Youngson (@NdawanaY) reported 51 minutes ago from Liverpool, England

  @virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)

• 
  Tom Rushton (@tomrushton88) reported 60 minutes ago from Haydock, England

  @virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Top Cat (@SpinCat1) reported 6 minutes ago

  @virginmedia I understand that by 5pm today, your customer’s issues and concerns had still not been addressed properly. I’m told that your original resolution was to knock 54p per month off the payments. No emails after that point have been properly answered.

• 
  itsu (@itsuu___) reported 9 minutes ago

  The weirdest thing with this virgin media being down if i turn my vpn on twitter will load if i turn it off it wont load

• 
  Sam ❤️ 🐈 🐘 (@MrsGuiltyRage) reported 10 minutes ago

  @trapdoor456 @virginmedia Switched in November from BT and we never looked back.

• 
  fox  (@FoxRunTime) reported 15 minutes ago

  @voidsrus4 @shellby636 @virginmedia had an outage the entire week the Cerbera Speed 12 was available and I couldn't get my own, had to buy used like a chump

• 
  Patrick Watson (@pwatsonmontrose) reported 17 minutes ago

  @virginmedia I am a customer. Please stop sending me messages on Twitter to other customers of yours .. {mainly to customers wanting to leave Virgin!)

• 
  🕷️🇪🇺 🇬🇧 Uitlander (@Uitlander) reported 17 minutes ago

  @virginmedia - So call customer service. 20 minutes on hold. Finally talk to a human. - Apparently all my renewal offers have expired (they are still showing in the app) - Would I like to renew at 3x the price I am paying.? NO

• 
  invs86 (@DeviousPL) reported 18 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt It’s mind-blowing anyone is still using Virgin, they are absolutely awful, network is held together by string and tape and customer services do their absolute best to infuriate you - either dropping the call, long holds or arguing. “Technical faults” are a weekly occurrence.

• 
  DippyP1 #CV1 (@DippyMMA12) reported 20 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt Oh, it took you 18 years to realise they couldn't give a **** about you as a customer?

• 
  mike duncan (@mikedun95307737) reported 23 minutes ago

  @virginmedia You really need to up your game virtual chat about as much use as a chocolate ashtray. You promise something in the Contract and not deliver it. No am not the account holder but money comes from my account. Get your act in order because at the moment it is crap

• 
  Top Cat (@SpinCat1) reported 25 minutes ago

  @nel_andrie @virginmedia You’re right. A communications company that has a huge problem communicating!! 🤬