Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Ellesmere Port, St Helens, Liverpool, Runcorn, Newton-le-Willows, Birkenhead, Widnes, Skelmersdale, Prenton, Warrington, Wigan, Prescot, Leigh, and Northwich.

City	Problem Type	Report Time
Ellesmere Port	TV	8 hours ago
St Helens	Internet	1 day ago
Liverpool	Internet	1 day ago
Liverpool	Internet	2 days ago
Liverpool	Internet	3 days ago
Liverpool	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Lesley Murray (@les_murray71) reported 2 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks but not helpful receiving a text to say issue resolved, service has been off for 14 hours now, any background to reason why? Its a massive area to be out with no explanation

• 
  Matt Attwood (@mattwood1702) reported 7 minutes ago from Liverpool, England

  Internet down no good when working home #virginmediadown #virginmedia

• 
  Carol Rowles (@CallyRaven) reported 17 minutes ago from Westhoughton, England

  @virginmedia 3 times in 3 weeks we are without internet! We are paying for a service we are not able to use! Are we going to be compensated for this?

• 
  Gary Kilroy (@Gary_Kilroy) reported 19 minutes ago from Liverpool, England

  Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

• 
  Ray Waring (@RayWaring) reported 20 minutes ago from Liverpool, England

  @virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue

• 
  Lindz Devine (@LindzDDub) reported 21 minutes ago from Wigan, England

  @virginmedia @virginhelp I've never had this much issue as I have had today. I'm plugged in on ethernet, I've reset my hub, and checked my area and there is no issue at all. My WiFi is working from my hub but yet its booting me out of Destiny 2 and not just that but the chat parties on PS5 itself

• 
  Anne McCormack (@1AnneMcCormack) reported 31 minutes ago from Billinge Chapel End, England

  @DoctorLemma Well done . Always had great service from @virginmedia just cant afford them anymore.

• 
  dannyWAFClannon (@DannyLannon) reported 32 minutes ago from Wigan, England

  @Louisewafc @virginmedia Nice of Stoke fans turn up to support us

• 
  Maureen StewartJones (@supergran22) reported 32 minutes ago from Eccleston, England

  @virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.

• 
  Jamie McLoughlin (@jmcloughlin) reported 32 minutes ago from Liverpool, England

  Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.

• 
  James (@jgrailpics) reported 33 minutes ago from Liverpool, England

  Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap

• 
  Bootle Bucks (@BootleFCBucks) reported 36 minutes ago from Liverpool, England

  @JamesSymes8 Virgin Media. It keeps going really bad.

• 
  Ray Waring (@RayWaring) reported 41 minutes ago from Liverpool, England

  @virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?

• 
  IanRob79💙 (@IanRobEfc1878) reported 47 minutes ago from Wigan, England

  @virginmedia your red button service is absolute dogshit you either get the wrong commentary or it doesn’t even come on! 🤯🤬

• 
  owen southworth (@obpls1995) reported 48 minutes ago from Wigan, England

  @virginmedia can you explain why the moment I told your staff over the phone that I was disabled they decided to speak to me as if I was an idiot and then tell me they can't help me because I can't spell out my password despite telling them 5 times what the password was.

• 
  Emma Latham (@EmsydilemsyL) reported 48 minutes ago from Liverpool, England

  @virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing

• 
  Rob (@Robertlfc_) reported 51 minutes ago from Liverpool, England

  @virginmedia thanks for the awful internet service, f*cking useless you are

• 
  Capitã Nat (@NatashaVic) reported 53 minutes ago from Liverpool, England

  @virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.

• 
  Christopher Bray (@cbray72) reported 55 minutes ago from Liverpool, England

  @virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time

• 
  Elisabeth Hilton (@elisabethhilto4) reported 58 minutes ago from Lowton, England

  @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  𝒶𝓈𝒾𝒶 🦋 (@impalabby) reported 9 seconds ago

  is virgin media player down for anyone else ?? #loveisland #loveislanduk

• 
  TB (@Peerabeee) reported 43 seconds ago

  @Ofcom @virginmedia Update: Form formally submitted to @Ofcom. They have been briefed about your contract breaches and failure to resolve complaint ref C-010626172 regarding internet faults and unfair termination fees. I will escalate to CISAS/Ombudsman next. Resolve this now!

• 
  Melody Lane-Hayman (@ScepturaMelody) reported 6 minutes ago

  There is never enough space on X for me to write what I need to. I still haven’t forgiven u @virginmedia for axing Thatstv2 and Thatstv3 at least now it’s not even on the menu wasn’t nice when u kept it up on the guide showing me what was on. Those channels r on sky & freeview

• 
  Ali@Makely (@MakelyStudio) reported 8 minutes ago

  10 years. 50M+ users. £11M+ revenue impact. Citibank. Mercedes. Sky. Virgin Media. NatWest. I spent a decade fixing conversion problems at companies most startups would kill to work with. what I learned: the same broken patterns show up everywhere - onboarding that loses people in the first 60 seconds, pricing pages that confuse instead of convert, signup flows with friction nobody ever fixed. now I build the same systems for funded startups.

• 
  WATCHING THE GAME (@Pass_Move) reported 13 minutes ago

  @virginmedia The diabolical technology and dreadful customer service response continues. How helpful to be told it won’t be until June 12th until the issue is resolved. Easily the worst company I’ve ever dealt with and worst of all, no one seems to care. A case study in abysmal service.

• 
  Mimi Farid (@MimiFarid) reported 14 minutes ago

  @O2 I’m absolutely getting fed up with the new app, every time, I tried to use it keeps opening website for virgin media. Sends you an email, and, you’ve to click on it. Other companies aren’t like that. The previous version was absolutely amazing. Fix it immediately!

• 
  Jeanette (@missjnyc1) reported 17 minutes ago

  @virginmedia absolutely ridiculous that according to your customer service team no technicians in your company work over the weekend. So we are left without broadband for 5 days as it hasn’t worked since yesterday and the earliest someone can come out is Monday between 5pm & 7pm

• 
  Emily Atkins (@bahallathegreat) reported 18 minutes ago

  @virginmedia guys come on sat and the internet is down what’s going on this keeps happening every other week. I know the weather is bad but I pay good money I think I’ll have to go back to bt when contracts over

• 
  Rich Brady (@RichTigheBrady) reported 25 minutes ago

  @virginmedia Yes, it has happened yet again today. Not working at all. Rebooted several times. As usual App says no problems in the area. Happens every 4-6 weeks. Then we call virgin and wait 5-8 days for an engineer!Then it comes back on b4 engineer turns up.!

• 
  Soli (@oisoli) reported 25 minutes ago

  @virginmedia we are getting no internet and the app says it’s our kits connection but that is all good and still won’t work after following your steps? Any help or updates?