Virgin Media Outage Report in Prescot, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Northwich, Wigan, Skelmersdale, St Helens, Warrington, Runcorn and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Northwich |
TV | |
| Wigan |
Total Blackout | |
| Wigan |
Internet | |
| Skelmersdale |
Internet | |
| St Helens |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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emma louise crowther
(@emma1995_louise) reported
from
Wigan, England
@virginmedia ive just been looking online at your bundles and it says you cant order a tv and broadband without a phone but i didnt have a landline with your self as im an ex customer
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Jonathan Marshall
(@liverpool_Jon) reported
from
Liverpool, England
@virginmedia broadband hub has rebooted 6 times now. Is there a major outage in Liverpool
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Danny
(@Dan_Jacko_) reported
from
Ellesmere Port, England
@virginmedia absolute discusting customer service and provider 1:45 on the phone and no closer to an answear I want
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@Logical1966 @virginmedia Neither Virgin nor YODEL gives a flying f*ck about the customer - and that’s the truth of it.
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Brian O'Keefe
(@rider45) reported
from
Seaforth, England
@btsportfootball @btsport The football on BT Ultimate on @virginmedia is unwatchable due to the sound issues. Thought it was a one off the other day but it’s bad again today.
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Global Travel
(@globaltravel39) reported
from
Garston, England
@virginmedia I've been trying for days to get through to change my package, its impossible as im in a queue then get cut off, but you will except my payment tho won't you 🤬🤬🤬🤬🤬🤬🤬🤬 very poor service.!
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia @Logical1966 Liars. It’s Virgin’s job. Not the customer’s.
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Nic Tabern
(@NicOneFile) reported
from
Rainford, England
@virginmedia what a poor service, working from home, connectivity awful, speed test okay, so you can’t helps me any further, Whow Whow Whow! New provider being researched - any recommendations please 😱
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Acko *
(@Acko_79) reported
from
Liverpool, England
@M555Jay @virginmedia Always going off. Sick of it but wouldn’t know where to start. Plus think we tied to a contract. **** knows.
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About Autism
(@AboutAutism1) reported
from
Wallasey, England
@virginmedia Are there issues in the CH45 area ..our WiFi is constantly going off and neighbours report problems too We are constantly re setting and it lasts about 10-15 mins before signal is lost again #losingthewill #whatarewepayingfor
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Martin Ross
(@iamrossiofleigh) reported
from
Hindley, England
@virginmedia i desperately need some. WiFi boosters guys, service is none existent unless sat on the router
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Sharon Leonard
(@SharonLLeonard) reported
from
Bryn, England
@santanderuk ✅ make calls to isolated people while @virginmedia ❌ refuse to even speak to customers with poor service #weknowyouhaveaproblemgoodbye #AIBOT
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Pritch
(@Pritch533) reported
from
Wallasey, England
Surprise surprise our #virginmedia is down again. No internet.... like this is every month this has happened now! @virginmedia
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StaceyWacey
(@StaceyK1980) reported
from
Liverpool, England
@virginmedia is there a number for customer services where you actually speak to a human being please. I have been trying for two hours now.
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david robinson
(@robbo1982) reported
from
Liverpool, England
@virginmedia is tv go down wont let me log in
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp We were promised a signal booster when we upgraded our equipment. It’s been over 5 months now!
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Martin Ross
(@iamrossiofleigh) reported
from
Hindley, England
@virginmedia I cant get a WiFi signal unless I’m sat next to the router 🤦🏻🤦🏻🤦🏻🤦🏻🤦🏻 anything you can help with its becoming more and more annoying
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Zoey
(@zozzaballs) reported
from
Birkenhead, England
@virginmedia @richardbranson sort your signal out! Load of bollocks!! Can’t watch a programme with it going off
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Debbie Thorpe
(@debbiethorpe70) reported
from
Wigan, England
@virginhelp @Virgin Its your company we have a issue with virgin media broadband my is currently on hold after being passed from pillar to post for 2 days to the technical team hes not had a reply for almost 2 hours so weve left it open as we have somewhere to be
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Nic Tabern
(@NicOneFile) reported
from
Rainford, England
@virginmedia I keep getting told that there are no issues, but when I run the test, this is what I get! The test results were inconclusive We'd be happy to investigate further.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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robeagle
(@robeagleSS) reported
@virginmedia What part of 8mbps Download and 20mbps Upload is acceptable when the package being paid for is for 500mbps Download? ALL DAY, disgraceful service.
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Melissa
(@LissaJaneR) reported
@virginmedia Again I’ve been on hold for technical support for nearly an hour. We have our start up kit but the Internet isn’t working. Followed all the advice in the booklet and online. Need to speak with someone
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John (exocet861)
(@turner8619) reported
@virginmedia What an absolute joke!!!! Just been hung up on again after waiting 80+hrs for a 24-48hr call back which in itself was astounding that you could make me wait that long!!!! What the hell type of service are you guys trying to run
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Chris wheal
(@c_wheal) reported
@danmac50 @virginmedia Had the exact same issue Dan, their hub 4 boxes and gig1 service are a joke
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j-woo
(@jwoo18) reported
@virginmedia @paul_little Am having shocking service at the Mo @virginmedia
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Konstantin Kanev
(@kanev05) reported
@virginmedia Paying for 500MB “GAMING” Internet and getting 40MB 200 Ping! If I wanted that type of connection I would have just used my 4G Hotspot! FIX YOUR **** Please!
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Deborah Marks
(@Deb1961Deb) reported
@virginmedia down again!!! UB7 area.. I'm going to start registering dates and claiming these back as credit.
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j-woo
(@jwoo18) reported
@olammy @virginmedia Experiencing the exact same thing. Promised to connect 04/12 then delayed to 22/12 then delayed again to 25/01! Shoddy service. Good luck with yours
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Susan Asquith
(@SusieHart2000) reported
Hey @virginmedia , I'm a new customer and have waited over two and a half hours on 3 separate calls to book an engineer - can you help?
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Hello Noto
(@Hello_Noto07) reported
from
Oakengates, England
@virginmedia your WiFi boosters are terrible, followed all instructions and still can’t connect even via your app