Virgin Media Outage Report in Prescot, Knowsley, England
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The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Prescot, Wigan, Wallasey, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes, Skelmersdale and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Prescot |
Phone | |
| Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Wigan |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia Yes tried it , no change. As I mentioned in previous posts my partner Lyndsay has the same problem. Still waiting for you to come up with a solution ! Seriously thinking of trying another network now for my broadband. 😡😡
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Neil Atherton™
(@natherton90) reported
from
Rainhill, England
@virginmedia No. Just the Sky Sports SD channels, there picture quality is terrible.
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia @sharonod1 Clearly they bloody can’t. Stop telling her the same crap.
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia @Ramsey255Joanne HOW DARE you keep telling customers to contact YOUR chosen courier. The contract is between YODEL and Virgin. YODEL, if they even answer, will tell the customer to contact the sender. YOU chose them. YOU deal with them.
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liam
(@Reidy_25) reported
from
Prescot, England
@virginmedia your internet is terrible and you have the cheek to charge people a small fortune for the use of it
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David Brindle
(@dbrindle92) reported
from
Liverpool, England
@AdamWether @virginmedia @O2 For what you pay them you should be able to get signal on the moon
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ann
(@lestervose) reported
from
Haydock, England
@virginmedia I have no internet connection WA11, checked area status (through mobile data 😏 thankfully can rely on 3 mobile) which reports no issues. Well there is...as per usual. Please help
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Madeleine Fletcher
(@Maddelan) reported
from
Seaforth, England
@virginmedia No never got to speak to anyone - the message that you were closed only came at the end of all the automated messages!!!!
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Tom Munns
(@TomMunns1) reported
from
Wallasey, England
@virginmedia hi, I can’t register for my virgin media. I type in details and it doesn’t progress my past the register page. Can you help.
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Paul Rooke
(@thereal_rookie) reported
from
Prescot, England
@virginmedia Rebooted, changed channels, sometimes get a bit of 5ghz, but really not high quality signal, stuttering video playback.
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia An engineer has tested it ,it's fine. my partner has same device as me but has Android 07 not 08 and she has the same problem. It was fine till a couple of months ago. I think your hub is the problem ,waiting for a solution! 😡
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia I'm sorry I disagree it's @virginmedia broadband not Samsung broadband! So it is a @virginmedia issue .I don't pay Samsung for my Wi-Fi.
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia @virginmedia engineer has been out done tests everything fine , except the Wi-Fi cutting out . Which you say is because of Android 08 . My partner has same device as me but has Android 07 and she has the same problem. It was fine till a couple of months ago I think it's your hub
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@Loddonbrewery @virginmedia That’s because YODEL’s contract is with the sender, Virgin. They’ll tell the customer (you) to contact the sender. Virgin keeps telling customers to contact YODEL. They know that’s wrong, yet keep doing it.
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia Yes it's the same problem
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Paul Rooke
(@thereal_rookie) reported
from
Prescot, England
@virginmedia It was an account pretending to be yourselves, trying to phish for info. Reported it to Twitter. The account viriginmeida has been suspended. #regards my issue. Your black spot spotter is not great if a black spot is so black that I get no WiFi
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia @natashaoneill_ We’re getting sick of saying this. It’s NOT the customer’s responsibility to contact YODEL. Virgin hired them. Contract is with Virgin. All YODEL will do is tell the customer to contact Virgin. Stop lying to customers.
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Scott Tipping
(@TippingScott) reported
from
Warrington, England
@virginmedia funny how I've got to use my own data to complain about our virgin, the wifi goes down every single day!
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia Re: Wi-Fi cutting out, exclamation mark .Samsung blame your hub @virginmedia blame Android 8.0.meanwhile my service gets worse with no solution in sight. #frustrated
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Dan Cad
(@coachdancad) reported
from
Liverpool, England
@virginmedia I rebooted it yesterday and a number of times previously. I’m now in receipt of a Cat. 6 Ethernet cable which has improved wired speeds - I’d suggest these should come as standard - but wireless speeds are still slow and unreliable.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hervé Gengler
(@HerveGengler) reported
@virginmedia That would be great, thanks. It's a Hub 5 for a Gig 1 Broadband. The worst thing is to have no way on my end to know the status of this delivery, have at least an estimated date, or track any progress in this process. So it feels like nothing is moving and I'll never get it.
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Pauline Symmons
(@SymmonsPauline) reported
@virginmedia no surprise the promised phone call has not happened! Very poor customer service 😖
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Sanjeev Bakhshi
(@sbakshi84) reported
@virginmedia There is a vast disconnect between your customer services, pre-install team and construction team. Nobody can give live updates or even read notes correctly
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Sharon
(@Sharon38108568) reported
@virginmedia I'm home. The hub is un my bedroom. Where do tou want me to plug the cable into. The TV in my room? Will this get a better signal for entire household?
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Lorna Lexxi
(@lornatom90) reported
@virginmedia wow... u really need to sort out your customer service reps!!! Getting beyond a joke now.. im civil....until i get pushed too far!! No excuses for being rude to your customers!!!.... 😡😡😡
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M
(@M83707878) reported
@virginmedia Skys sports in HD. All movie channels also. Netflix still not working too. Also bill didn’t change due to lower rate either as engineer hadn’t fitted 2nd box. Went about 2 months without this and was charged more. Yet was billed for O2 SIM card instantly
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M
(@M83707878) reported
@virginmedia Yes. New contact started beginning of December STILL not receiving full items of the package. Not paying arrears till this is sorted. Paid a few weeks ago only to be passed from pillar to post afterwards. Only interested in payments NOT helping loyal customers. Shocking service!
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Adam Brooks
(@AdamMJBrooks) reported
@virginmedia In the chat they keep saying "is there anything I can say to make you stay?". I tell them and then they ask again as though they haven't read what I've written. You should see the transcript - it's laughable. It's truly the most appallling customer service.
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sophie.
(@sopphhhhr) reported
@virginmedia Hi, this email address isn’t working - can you help please as we do urgently need this sorting
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H@YL£S
(@Haylesofficial) reported
@virginmedia There is a lot of things, tbh poor and rude customer service, wrong information, no one got a clue what’s going on, I’ve spent 25+hours the phone virgin in last month, I’ve made a list there is 13 points it’s joke tbh so I’d like a phone call to discuss it throughly