Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Skelmersdale, St Helens, Liverpool, Widnes, Ellesmere Port, Birkenhead, Warrington, Runcorn, Wigan, Prescot, Leigh, Northwich, Prenton, and Billinge Chapel End.

City	Problem Type	Report Time
Skelmersdale	Internet	10 hours ago
St Helens	Internet	1 day ago
Liverpool	Wi-fi	2 days ago
Widnes	Internet	2 days ago
Ellesmere Port	Internet	3 days ago
Birkenhead	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Anne McCormack (@1AnneMcCormack) reported 31 seconds ago from Billinge Chapel End, England

  @virginmedia I tell them to ring 999 or 0151 709 6010 if they want to report a crime. They hang up but they sound South Asian and their English is poor. I worry about other oaps being conned. Good luck chasing them.

• 
  Mrs Smith (@SmithysMaud) reported 6 minutes ago from St Helens, England

  @virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever

• 
  Jack Kelly (@realjackoh187) reported 7 minutes ago from Widnes, England

  @virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would

• 
  lloyd #utft (@111O1O1O11O) reported 13 minutes ago from Wallasey, England

  @virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.

• 
  Elaine Brown (@laineypb2109) reported 14 minutes ago from Birkenhead, England

  @virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area

• 
  lloyd #utft (@111O1O1O11O) reported 19 minutes ago from Wallasey, England

  No service in CH44 for 2 days last week, back on for 2, then off again today. No text updates but service status says a fix by 20.00. Won't happen though will it? @virginmedia

• 
  Rob (@Robertlfc_) reported 20 minutes ago from Liverpool, England

  Sort your awful Wi-Fi out @virginmedia

• 
  Lesley Murray (@les_murray71) reported 24 minutes ago from Wallasey, England

  @MarkKav15119614 @virginmedia Well my bills ain't getting paid today so will get charges, anything i try to do on apps / chrome not working, twitter on and off

• 
  Martin Travis (@lurkinhead) reported 24 minutes ago from Birkenhead, England

  @les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱

• 
  Maureen StewartJones (@supergran22) reported 25 minutes ago from Eccleston, England

  @virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.

• 
  Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported 25 minutes ago from Eccleston, England

  Virgin media customer service 🥴😭🤯

• 
  Ray Waring (@RayWaring) reported 27 minutes ago from Liverpool, England

  @virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?

• 
  Jack Kelly (@realjackoh187) reported 29 minutes ago from Widnes, England

  @virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 36 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

• 
  Rob (@Robertlfc_) reported 38 minutes ago from Liverpool, England

  @virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!

• 
  Mrs Smith (@SmithysMaud) reported 41 minutes ago from St Helens, England

  @virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.

• 
  Maureen StewartJones (@supergran22) reported 43 minutes ago from Eccleston, England

  @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

• 
  Tom Rushton (@tomrushton88) reported 44 minutes ago from Haydock, England

  @virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.

• 
  Rob (@Robertlfc_) reported 50 minutes ago from Liverpool, England

  @virginmedia fix ur awful service!!!!

• 
  Gareth Hughes GBC TV (@GarethWHughes) reported 55 minutes ago from Roby, England

  Has virgin media gone down? #virginmedia @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  gail hendry (@gail_hendry) reported 15 minutes ago

  @virginmedia 17th may. I received a response today but it has not answered my questions or resolved the issue. Thank you

• 
  Ivan Elmanov (@GregoryRasputin) reported 18 minutes ago

  @virginmedia I don’t have a problem returning it, I have a problem with your company threatening to charge me because I didn’t send the router back straight away, maybe give people more than two weeks to send it back before harassing them.

• 
  John Cameron (@bhoyjohn1888) reported 19 minutes ago

  Has anyone successfully cancelled a contract with Virgin Media? If so, please advise. Can't get them to answer any telephone calls or emails. Shocking customer service.

• 
  Ben Leo (@Benleo) reported 21 minutes ago

  I have released all audio tapes of my many calls since April 30 and will be collating them for the nation to see how @virginmedia treat their customers and breach consumer law.

• 
  Carrie (@IamCarrieagain) reported 21 minutes ago

  @virginmedia Which part of I am disabled and cannot do this on demand do you not understand? Did you even think of the consequences on your disabled customers? You weren't upfront re my current, working router being switched off after just 5 days. Disgusting service. Now I'm without any

• 
  tag 🇬🇧 (@tag4UK) reported 22 minutes ago

  @Benleo @virginmedia They told you that you have to buy a 2 year contract in order for them to fix their own cable, and you believed them? 🤪

• 
  ⭕ Toni Geens 🍍 (bam.zoom) (@hamsterpranks) reported 24 minutes ago

  Hey @virginmedia we just took out a new contract with you, had our box fitted on Friday, reprogrammed on Saturday due to an outage. Now we've just gone over 24 hours with no internet or TV yet again and the fix times constantly being pushed back. What's your cancellation period?

• 
  FootballCricketMad (@fcmad1960) reported 25 minutes ago

  @virginmedia Hi there, my problems are still unresolved and even your "Resolutions" team is blanking me. I need confirmation that we're at the end of the road so I can go to the regulator. How can I get this pls?

• 
  Richard Ryan (@Richard75129359) reported 25 minutes ago

  @Benleo @virginmedia I left them years ago as we have fibre now that does 2gb up and download. Had sales people knocking on the door ring doorbell showed one of them spitting at my front door. Called them to report it wasn't interested and told them to never come again still put flyers in the door.

• 
  tina town (@tinajohnson123) reported 29 minutes ago

  @Benleo @virginmedia We had Virgin media years ago, worst service ever. Go to sky as they are always offering great deals for new customers