Virgin Media Outage Report in Prescot, Knowsley, England
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The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Wallasey, Liverpool, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Wigan, Runcorn, Widnes, Skelmersdale, Prescot and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Wallasey |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
||
| Liverpool |
TV | |
| Liverpool |
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| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Cookie
(@MissDonnaCooke) reported
from
Runcorn, England
@virginmedia @its_coco_do Well I've clearly been forgotten conveniently after calling telling an agent I want to cancel my order and being cut off. Promised a call back. Nothing. Every time I call I get dropped. Ridiculous
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia WA9 4SA no Internet. Says no issues in my area but obviously there is
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Stuart Wilks-Heeg
(@StuartWilksHeeg) reported
from
Seaforth, England
I literally cannot distinguish between real @virginmedia customer service calls and the scammers. And this isn't because the scammers have suddenly got very good.
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Cookie
(@MissDonnaCooke) reported
from
Runcorn, England
@virginmedia @virginmedia sorry really trying to be chill but this is horrendous customer service. Cut off after 40 mins, call back which I answer immediately and cut off again. No further attempt from your team to contact me. I've told them i want to cancel my order can you please confirm?
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia Done all that and booked an engineer for Friday but just had a text saying my engineer is on hold while investigate a network problem affecting services
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia must hate all their customers if they treat customers of 30 years this badly @skytv
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Clare B
(@clarebellla) reported
from
Liverpool, England
@virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning
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Jeanette Lewis
(@jenlew1983) reported
from
Liverpool, England
Yet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!
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Rebekah Jones
(@Rebekah87816847) reported
from
Birkenhead, England
@virginmedia ... down AGAIN ... seriously get it sorted ..
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia worst customer service ever. Have been a customer for 30 years and called today to review my package. 35 minutes, 3 departments later and still no closer to being sorted.
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Rebekah Jones
(@Rebekah87816847) reported
from
Birkenhead, England
@followmeplz39 @virginmedia All back up again now .. but seems the whole country went down at once
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WirralDad Rob
(@wirraldad) reported
from
Wallasey, England
@UK_FightNight @virginmedia They are saying tech issues and engineers are working on it when ring up
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia is there a problem with internet in Widnes r has gone off
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others
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Kev
(@kkgorny1972) reported
from
Liverpool, England
@NetflixUK is it just me or does @virginmedia keep canceling my netflix subscription, they have changed the payment system and its now **** but they are embarrassed to admit it, its pathetic. Please let me know
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M Joni
(@Mattj1878) reported
from
Warrington, England
@virginmedia @Tyson_Fury @DillianWhyte It's not working is it?
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Chlòe
(@tweetsfromchlo) reported
from
Liverpool, England
Hi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.
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Baxy
(@Baxy2001) reported
from
Wigan, England
@virginmedia please can you explain why I have been in a queue to speak to someone for over 35 minutes to try and cancel my contract? Absolute joke of a company, poor services and poor customer service.
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Glyn Peach
(@Glynpeach) reported
from
Wigan, England
@virginmedia worst customer support service I’ve ever experienced
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Craig Adamson
(@iamcraigadamson) reported
from
Liverpool, England
Virgin media making Sky look more and more tempting every night. Another outage, come on guys.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard brawley
(@Tricky_1984) reported
@virginmedia The ones I have are from the old service
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liam briars
(@LBriars) reported
@virginmedia my broadband speed is awful today and both me and my partner work from home. Please can you check my area? We have rebooted the rooter and all the usual and no changes have been made for some time with the network.
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@MidBedsMod
(@MidBedsMod) reported
@Sarah_J_Fuller @virginmedia @MoneyTelegraph We have checked the hub, restarted and reset the hub, spoke to 4 people on the app who said it was a fault in our area/reset the hub/try using a cable. Since the new hub our WiFi speed has been terrible and not what a M100 contract should be
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Karen Cain
(@Karenlittler26) reported
@virginmedia I am paying extra for all of the children's channels and now all Disney channels have gone so I want to cancel my kids add on package. Can't speak to anyone to sort it out. Can't log into my account. No live chat. It seems impossible to contact anyone. Advice???????
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iulia marinela
(@marinela_iulia) reported
@virginmedia Already called once today and he couldn't help me out ..gave me a phone number that is not working ...now another 30 mins already on the phone and no answer
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Keri Faulkner
(@kezzier) reported
@virginmedia Really need help!!!!
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CCPD
(@cicipidi) reported
@virginmedia I've been wasting my time with those useless "advice" services from "Contact Us" page since November. They don't help and there is no actual any way to contact anyone there.
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Karen Cain
(@Karenlittler26) reported
@virginmedia I need to speak to someone regarding my account. I don't use my landline phone so can't dial 150. The 0345 number doesn't work. I can't log into to my account and there is no live chat so how can I contact someone to sort out my problem?
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CCPD
(@cicipidi) reported
@virginmedia What are those options? Text service does not help with issues. Nobody replies on live chat. Calls to 0345 454 1111 gets disconnected after waiting for over an hour. Which live chat would you suggest (direct link)?
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Richard brawley
(@Tricky_1984) reported
@virginmedia My internet is working fine but connection upstairs is slow compared to been downstairs