Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 11/14/2025 07:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Runcorn, Prenton, Wigan, St Helens and Wallasey.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Phone
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomLiverpool Wi-fi
United KingdomLiverpool Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • tonycarroll14 Tony Carroll (@tonycarroll14) reported from Liverpool, England

    @virginmedia Hi guys, was wondering if you could please help my Virgin isn't working!

  • philtrucker1510 Phillip (@philtrucker1510) reported from Birkenhead, England

    Your customer service is shocking @virginmedia

  • AntSweeney Unbearable for the foreseeable 🏆 (@AntSweeney) reported from Warrington, England

    @virginmedia are your call centre staff ***************? Ones just been an idiot to me sounded like he couldn't be arsed while ones just sent me down a line that rings out constantly for 20 minutes. Both asked me different security questions and one flat out refused

  • Anupdesh_UC SharmaUC (@Anupdesh_UC) reported from Liverpool, England

    @virginmedia is there are service interruptions in L11? I’m not able to get access to the internet..

  • PaulGee1993 Paul Gee (@PaulGee1993) reported from Liverpool, England

    @virginmedia I’ve spend another 90 minutes this morning trying to get through to you after being told last week I would receive a call back within a few hours and I’m still waiting. Have you got a number which I can get through on and cancel. Worst service I’ve ever received

  • AntSweeney Unbearable for the foreseeable 🏆 (@AntSweeney) reported from Warrington, England

    @ThirdUncle2 @virginmedia That's mental, the options for the departments don't make sense either. To change your package, moving home or thinking of leaving us press 4.I press 4,how can I help you, thinking of leaving you, we can't do that here we will have to transfer you to another department.**** off

  • FarnworthHarold Harold Farnworth (@FarnworthHarold) reported from Hindley, England

    @virginmedia what a waste of time promised refund for 3 days no internet or tv .no refund then put bill up customer service a joke over 1 hour to get through

  • psanders1976 paul sanders (@psanders1976) reported from Seaforth, England

    @virginmedia Any chance you firm of cowboys answering the phone to your customers , absolutely disgusting customer service keeping people on hold for over an hour then cutting them off

  • PammyVegas21 Pamela Lavell (@PammyVegas21) reported from Warrington, England

    When you cancel a direct debit pending an overpayment query, an extortionate figure is taken by them, you get charged £7.50 for late payment, you are on hold for 45 minutes and then they say the direct debit wasn’t cancelled 👀NEVER CHOOSE VIRGIN @virginmedia @SCOAF_UK

  • PaulGee1993 Paul Gee (@PaulGee1993) reported from Liverpool, England

    @virginmedia I need help with getting a number so I can call up and cancel the subscription we have. The broadband has been terrible for over a month now. Was told last week there was an issue with the router and we would receive support and have had none and it’s impossible to get though

  • AntSweeney Unbearable for the foreseeable 🏆 (@AntSweeney) reported from Warrington, England

    @ThirdUncle2 @virginmedia I probably would have given them the benefit of the doubt and stayed on when moving house but they can **** off. Hope you have better luck next time 👍

  • philtrucker1510 Phillip (@philtrucker1510) reported from Birkenhead, England

    @virginmedia any chance sorting out your internet issues in bromborough / Eastham it's a joke told you have sorted out the chip playing up yet loads locally still having problems

  • smiggerpaul Paul Smith ✋ (@smiggerpaul) reported from Seaforth, England

    @virginmedia hello there, I was cut off after 33 minutes! I want to reduce my monthly bill. I would the tv package to go down to the basic, can you help?

  • ShevingtonShark SHEVINGTON SHARKS (@ShevingtonShark) reported from Wigan, England

    @virginmedia Yes, nearly 48 hrs now. What is the issue? I work from home, and currently unable to do so🤬🤬🤬

  • RagnarokAhead Technical Issues ☭ (@RagnarokAhead) reported from Runcorn, England

    Imagine my shock that @virginmedia has absolutely shafted me yet again and gone down. Can't believe I'm paying for this, utter incompetence

  • g8uck Graeme Buck (@g8uck) reported from Widnes, England

    @virginmedia Today so far so good but this has been happening every day for the past 2 weeks but I can never get through on the phone on hold for an hour at a time only to be cut off!! Went off again twice last night trying work from home is impossible

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    @virginmedia I’ve just told told by one some in your team that, there trying to educate me and that I’m rude. After I asked to speak to there manager because they wasn’t getting the reason of my call today

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    @virginmedia Well I was meant to be getting a phone back at 1 to speak to the manager, because of how one of your customer service spoke to me earlier on but no phone call

  • g8uck Graeme Buck (@g8uck) reported from Widnes, England

    @virginmedia Yes keeps shutting down then going through the start up routine on the modem green light etc sometimes it’s off for 10 mins sometimes longer but can happen up to 7/8 time a day

  • AntSweeney Unbearable for the foreseeable 🏆 (@AntSweeney) reported from Warrington, England

    @ThirdUncle2 @virginmedia Exactly the same happened to me just, even had one of the call centre staff say I would've get a dead line when I told her I definitely will. She still transferred me down a dead line. Got told that changing provider isn't a good enough excuse to leave. Its my choice! 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • typing_chimp Stephen 🐵⌨️ (@typing_chimp) reported

    @virginmedia Yeah, as I'm not even exaggerating when I say it has been disconnecting at least 20 times a day for the last week or so. We had this same issue last summer before it spontaneously stopped so it's clearly not an issue on our end

  • ClaireWidd23 Claire Widdowson (@ClaireWidd23) reported

    @virginmedia I just want a phone call I want to speak to a human voice 😢😢. Why are you making this so hard. Do you think @richardbranson wants his loyal customers treating like this, can’t @Ofcom help. I just want someone to phone me please I’m pulling my hair out begging for assistance!

  • A1ZH4RY A1 (@A1ZH4RY) reported

    @virginmedia Happened last week but after restarting it, the issue went after 2 hours. It happened again last night but the issue still persists

  • paul_tomes Paul Tomes (@paul_tomes) reported

    @virginmedia OK. Let's hope that's better than the other 3 channels I've tried many times. I have sent a message and will track how long it takes for a reply on that. Hopefully you can beat 5 hours on the chat channel and 12 hours on phone. Hasten to add for no solution.

  • ClaireWidd23 Claire Widdowson (@ClaireWidd23) reported

    @virginmedia @richardbranson why do your company insist on making life so hard I simply want me bill correcting so I can pay it! @Ofcom, what can I do here? I called them earlier twice to get hung up on twice I refuse to do that again!! How can you treat customers so badly!

  • Ed6114 Ed61 (@Ed6114) reported

    @virginmedia explain how two kids are supposed to home school and wife is supposed to work from home when the internet connection is so bad on our M500 line. Apparently it was constantly crashing on Wednesday? So if COVID doesn’t **** up their education your **** internet will

  • Ebb1 Eb (@Ebb1) reported

    @nikkinoonoo6 @virginmedia Gave you all details about my complaint I was told that you would pass details on 2 weeks now and still no response

  • wiganlatic Ian Wilde (@wiganlatic) reported

    @virginmedia Hello VM, I’m due a new hub but despite the guidance on your website to do this,I get to the final throws and it simply says “oops, we can’t make adjustments to your package on line”. Can someone help me overcome this please.

  • joshywoshy95 Josh (@joshywoshy95) reported

    @virginmedia sort your ******* internet out!! Constantly down

  • montymontymonty montymontymonty. (@montymontymonty) reported

    @virginmedia still not heard back from you guys. been over a week . great customer service #amateurs