Virgin Media outages and service status in Prescot, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 4 outage signals in the last 24 hours around Prescot, including 4 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Aug 20, 9:42 AM GMT+1.
- Internet (40%)
- Wi-fi (33%)
- TV (17%)
- Total Blackout (10%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 20: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Prescot, England
The most recent Virgin Media outage reports came from the following cities: Warrington, Wigan, Birkenhead, Liverpool, Widnes, St Helens, Ellesmere Port, Prescot, Northwich, and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington
|
Wi-fi | 24 minutes ago |
|
Warrington
|
Wi-fi | 10 hours ago |
|
Warrington
|
Wi-fi | 13 hours ago |
|
Wigan
|
Internet | 14 hours ago |
|
Warrington
|
Wi-fi | 3 days ago |
|
Birkenhead
|
TV | 5 days ago |
Nearby cities with recent reports
4 recent signals
2 recent signals
1 recent signals
1 recent signals
Community Discussion
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Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid
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John Kelly (@John_Kelly17) reported from St Helens, England@CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.
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Cambo (@cambo691) reported from Birkenhead, England@les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?
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Stuart Wilks-Heeg (@StuartWilksHeeg) reported from Seaforth, England@tonymc39 @virginmedia Really, truly shockingly terrible.
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Tom Rushton (@tomrushton88) reported from Haydock, England@virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.
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Lindz Devine (@LindzDDub) reported from Wigan, England@virginmedia I have to say your Internet connection is ridiculous... for months on end, it's been shocking. I'm sick and tired of resetting my hub, I shouldn't be having this issue. Never had so much issue for the years I've had you and now, the past 6 months, I'm paying monies…
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Mrs Smith (@SmithysMaud) reported from St Helens, England@jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.
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Alan Dean (@alandean1878) reported from Roby, England@virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)
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zach close YT 🏳️🌈🏳️🌈 (@ZachcloseYT) reported from St Helens, EnglandYou say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia
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Emma (@EmmaZhaan64) reported from Roby, England@virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.
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Jemima (@JemimaCamhs) reported from Garston, England@virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks
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owen southworth (@obpls1995) reported from Wigan, England@virginmedia can you explain why the moment I told your staff over the phone that I was disabled they decided to speak to me as if I was an idiot and then tell me they can't help me because I can't spell out my password despite telling them 5 times what the password was.
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Rob (@Robertlfc_) reported from Liverpool, England@virginmedia is honestly the worst company for WiFi
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.
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Jack Kelly (@realjackoh187) reported from Widnes, England@virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.
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Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue
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Tim Jackson (@TimmyJ1972) reported from Garston, England@virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine
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murf (@JohnMurphy9172) reported from Liverpool, England@virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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WHEELSlimShady ♿️ (@wheelslimshady_) reported@soarizard @elliviant Tbf mine is usually about £125, rn it’s down to like £76 but I also have tv package with Virgin Media. I have all the sports channels and so I do pay a lot, but I’m not sure how much my broadband is separately! But yes, mine WHEELY fast 🤘🏻🤓
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nwl (@nwl88444048) reportedNew Lucy Kennedy series gets off to a slow-ish start on Virgin Media One, especially given the pre-publicity about Tommy Fleming and the wife's comments and legal letters, reported in the Sindo and Sunday Times. An average adult audience for first transmission last night of just 71,000 with an audience scratching its head about why Fleming agreed to the interview if he didn't want to dig up the bad memories.
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🎯DartingMelon⛩️ (@DartingMelon) reported@alexand979677 @virginmedia open a complaint against them mate let it sit un resolved youll be able then to take it to the ombudsman who’ll rule in your favour for paying for services you haven’t been able to access. Worked for companies like this before never works out well for them also used this mysself.
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Rob Heneghan (@robheneghan) reported@virginmedia when do you plan on fixing the red button sky spots + issue??? I can’t pick what games I watch on line. I don’t want to watch tv on my phone and I don’t want to DM you. Me and many others simply want to know when you plan on fixing the issue
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Virgin Media News (@VirginMediaNews) reportedSeveral videos of reckless driving remain available online, despite TikTok saying it is moving quickly to remove this type of content. Coimisiún na Meán has asked the platform for a “full account” of what has been done about material linked to the deaths of five teenage boys, after their car was driven the wrong way down the M9 motorway. 📺 More on Virgin Media PLAY
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Si Smith (@sjslfcforever) reported@virginmedia @CliveR39 Any chance you can fix the issue of the football being 30 seconds behind on a so called live game. Thanks in advance
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Paul Green (@pgreen83) reported@virginmedia And idea what you have not replied to my post and now ignoring my DMs? Breach of contract and you are now in breach of your complaint procedure
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Jess Stocks (@jrstocks89) reported@virginmedia still no response. I’m paying a lot of money to access Sky Sports red button on my TV but still another 8 days to apparently fix it All the sport I want to watch is again on the red button this weekend
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Dave Polayah (@dpolayah) reported@virginmedia is virgin BB down?
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Richard (@visitandtravel) reported@IainSankey @virginmedia These large companies Sky etc are so used to making huge amounts from the TV/broadband services - they are living on the assumption that most people will not switch. It is greed on their part, or they just do not give a damn.