Virgin Media Outage Report in Prescot, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, Warrington, Prenton, Wigan, St Helens and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia I’m fed up of calling your team! I’ve been on the phone to them constantly since the 25th of September to get this all sorted! As I’ve said I’ve made one complaint already & yet you do nothing! Pathetic
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
Hard to accept an email from @virginmedia stated our new 360 box is £27 cheaper for new customers, but we’re an existing customer so we have to pay more. They may as well have signed off the email with ‘f*ck you’.
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia My internet keeps going off on a daily basis for roughly 10/15 mins at a time 2:3 times a day. I have a complaint going thru....There will be another one if you don’t sort out this problem & the other problems within the next 24hrs
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Chris Hall
(@Chris_Hall1312) reported
from
Seaforth, England
@virginmedia ...went off. Since, we were told to get everything reconnected and it would all be back on within 72hrs - we’re now in over 72hrs and nothing has changed. Also, to add, the Hub 4 has been shockingly bad, 1GB but it’s slower than my previous 350mb box. Any suggestions?
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia what’s the point of that message us part in the app you never answer it asks me every day if I still need help and says I’m going to be transferred then I never get anywhere
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GRT 🪐
(@jurrjurrtbull) reported
from
Liverpool, England
@virginmedia It says it’s fine in my area, maybe it’s the account transferring over. I can’t even sign in yet to see either :(
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GRT 🪐
(@jurrjurrtbull) reported
from
Liverpool, England
@virginmedia The transfer is still processing I believe but the wifi is still down
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia Would love to just get an engineer out to check all ok generally! Never had anyone in over a year! And never any response on my very old omni box 🙄😡
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Ian Warburton
(@warbles) reported
from
Leigh, England
@virginmedia no internet M29 status pages say no problem. Restarted hub and not coming online.
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Dean
(@DeanPicko) reported
from
Warrington, England
Rang to downgrade @virginmedia package, spoke to 3 different advisors and it appears the prices are literally plucked from their arses on the spot offering less of a discount than at first 🤦🏻 no customer loyalty & staff dont care. Req cancellation after the poor service today!
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Ste the H ⚽️🥊
(@StetheH) reported
from
Liverpool, England
Set the @virginmedia hub 4 up and is performing worse than the previous. Watching the boxing via sky go and keeps stalling and buffering. Also before when checked the speed it was 20mb when pay for 100mb. Waste of money as never get what pay for.
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Ian Farr
(@ianfarr) reported
from
Ellesmere Port, England
@virginmedia how difficult it was trying to cancel a contract that's got less than 2 weeks left to run. Cant be charging people to cancel a contract with that amount of time. Plus you took more money off me last bill. Ridiculous customer service
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Chris Hall
(@Chris_Hall1312) reported
from
Seaforth, England
@virginmedia I rang on Sunday to cancel my TV, phone and upgrade my broadband (to a hub4). The advisor told me I had 30x days before my tv and phone cut off but my internet would be fine and would just upgrade when I plugged the new box in! When I activated it everything....cont...
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia There is no problems in the area... equipment is all plugged in/installed properly. My wife is working from home & keeps getting interrupted & misses calls etc.... Needs sorting now
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Chris Hall
(@Chris_Hall1312) reported
from
Liverpool, England
@virginmedia A bot service? 🙈 I can’t even get my issue resolved with human interaction so I would stand no chance with a bot!! Can you send me the best email / telephone number to use for your complaints team please? Thanks This is poor @richardbranson
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia no wifi this morning in L23 area! Signal up and down! Three people working from home depending on it
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Ian Richards
(@irichard94) reported
from
Birkenhead, England
@virginmedia I rang yesterday and you offered a new monthly rate for our package going forward. You then emailed confirming a higher price. I have tried 3 times to use your messaging service but, after giving details of my query, the chat then goes dead! Very poor service!
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steven rothwell
(@steven_rothwell) reported
from
Hindley, England
@virginmedia how do I make a complaint about the installation at my mums property?
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Michael Pyne
(@MickPyne) reported
from
Ellesmere Port, England
@virginmedia virgin down again in Ellesmere Port absolute **** service been down since 22:00 and estimated fix of 18:00 today. Thanks virgin
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@PhilGriffo @virginmedia Seems to be working now. Worst service ever! Roll on contract ending. Can’t even speak with someone to get someone out who the hell understands such a service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dunbar
(@JasonD11) reported
@virginmedia worst network provider in the UK, avoid at all cost
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Carl Evans
(@Gwyndaff1974) reported
@virginmedia I have been trying to submit a support request with you all day, unsuccesfully . Please can somebody assist me with an email issue?
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Peter Freeth
(@genius_learning) reported
@virginmedia Spoken to cust svc again - FINALLY engineer coming tomorrow. Frustrating - this could have been solved last week if anyone from VM had actually listened when I had partial service, now I have NO service at all, and I am running training all week which is my job and my business.
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Georgina Lee
(@GeorginaLee) reported
Moaning helps... @virginmedia your internet is really really RUBBISH. Honestly. It’s 2021, this should not be a (insert expletive) issue! 🤬#mondaythoughts who does everybody use for their internet? I need to change, obviously!!!
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Jonathan Milner
(@JonMilner94) reported
@virginmedia I have been with you 2 days, haven't even had my Internet installed yet and have had 2 problems. Is there someone I can speak instead of having to go through the FAQ section of your website as one of the issues is quite serious! Thank you.
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njhendybabes
(@njhendybabes) reported
@virginmedia We have spoken to the team repeatedly and had engineers booked that haven't come out. Please tell me what the magic password is to get something to happen. Using the pandemic as an excuse to not fix a dangerous H&S issue is an insult and untrue when you've already been out.
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SammY
(@SamskiGG) reported
@virginmedia just got a text saying my internet should be up again and the problem in the area was fixed. Funny, cause it's clearly still down. When is this gonna be fixed I'm the wv1 area?
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Peter Sammes
(@psammes) reported
@virginmedia Internet is down (both wired and WiFi) and getting green up and down arrows on the router in the SL2 area. Any advice?
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tony
(@brooklands911) reported
@virginmedia Yes what do you think I've been doing?..have tracked all the complaints ,always ends up them closing it doing nothing, 3rd complaint am on now still waiting too hear from January
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Mark Mc
(@macker73) reported
@virginmedia Yep, done that, still rubbish - waiting for a human to turn up and help.