Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Widnes, Ellesmere Port, Birkenhead, Warrington, Runcorn, Wigan, Prescot, Leigh, Skelmersdale, Northwich, Prenton, and Billinge Chapel End.

City	Problem Type	Report Time
St Helens	Internet	15 hours ago
Liverpool	Wi-fi	1 day ago
Widnes	Internet	1 day ago
Ellesmere Port	Internet	3 days ago
Birkenhead	Internet	3 days ago
Warrington	Total Blackout	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Mrs Smith (@SmithysMaud) reported 3 minutes ago from St Helens, England

  @virginmedia All the while taking my direct debit payments for a service I am not getting

• 
  Tom Rushton (@tomrushton88) reported 3 minutes ago from Haydock, England

  @virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!

• 
  murf (@JohnMurphy9172) reported 5 minutes ago from Liverpool, England

  @virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me

• 
  Christopher Bray (@cbray72) reported 7 minutes ago from Liverpool, England

  @virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time

• 
  Alan Dean (@alandean1878) reported 8 minutes ago from Roby, England

  @virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)

• 
  IanRob79💙 (@IanRobEfc1878) reported 9 minutes ago from Wigan, England

  @virginmedia your red button service is absolute dogshit you either get the wrong commentary or it doesn’t even come on! 🤯🤬

• 
  Sarah Hill (@Its_Sal_Queen) reported 13 minutes ago from Liverpool, England

  Would love to be able to start work @virginmedia, but the Internet is down.

• 
  Lesley Murray (@les_murray71) reported 16 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks but not helpful receiving a text to say issue resolved, service has been off for 14 hours now, any background to reason why? Its a massive area to be out with no explanation

• 
  Andy McGill (@andrewjmcgill) reported 19 minutes ago from St Helens, England

  @virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!

• 
  Ray Waring (@RayWaring) reported 21 minutes ago from Liverpool, England

  @virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?

• 
  Adam (@agarnett) reported 24 minutes ago from Wigan, England

  @virginmedia Is there any way to tell if there are signal issues in your area? This says i should get 4g indoors and outdoors, i dont though i can barely access mobile internet from my house. Last 3 months have been awful

• 
  Jack Kelly (@realjackoh187) reported 30 minutes ago from Widnes, England

  @virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would

• 
  lloyd #utft (@111O1O1O11O) reported 34 minutes ago from Wallasey, England

  @virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.

• 
  Tim Jackson (@TimmyJ1972) reported 39 minutes ago from Garston, England

  @virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”

• 
  dannyWAFClannon (@DannyLannon) reported 45 minutes ago from Wigan, England

  @Louisewafc @virginmedia Nice of Stoke fans turn up to support us

• 
  Thomas Evans (@92Tevs) reported 46 minutes ago from Liverpool, England

  @virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?

• 
  James (@jgrailpics) reported 47 minutes ago from Liverpool, England

  When will I be able to go just one single day without @virginmedia failing, cannot wait until next year when the contract is over, increase the bills but reduce the service to next to nothing?

• 
  Mrs Smith (@SmithysMaud) reported 49 minutes ago from St Helens, England

  @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

• 
  Tony (@AckerHeron) reported 58 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Mick Mc 23 (@Mick_McIver1984) reported 59 minutes ago from Kirkby, England

  Anyone else useless @virginmedia gone down got no internet house is in melt down

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Shane_spidey🕸 (@Spidey_marv) reported 5 minutes ago

  I'd like to know why virgin media keeps going on and off its ridiculous honestly never known a provider like it

• 
  Louise Bagshawe (@LouiseMensch) reported 6 minutes ago

  Wow. Shockingly bad by @virginmedia. Lying to @BenLeo that he needed a new contract in order to get equipment repaired, misselling him the contract with a box that didn’t work (admitted by them) and then telling him he wasn’t allowed to go back to his old contract.

• 
  John Cameron (@bhoyjohn1888) reported 7 minutes ago

  Has anyone successfully cancelled a contract with Virgin Media? If so, please advise. Can't get them to answer any telephone calls or emails. Shocking customer service.

• 
  BigK (@KelvinFavell) reported 10 minutes ago

  @virginmedia is there an issue sending out a 360 upgrade box? Told it takes up to 7 days. It is now 12.

• 
  Shaun (@shauny67) reported 10 minutes ago

  @virginmedia @RobRollin2 If you have the 1gb they are free plus most WiFi issues are due to devices & not the service. Plus you can if want put in modem mode & use your own equipment

• 
  Matthew Kennedy (@badcorpse) reported 11 minutes ago

  @Benleo Stay away from Virgin Media and you will be happier for it trust me. Clear someone in an office somewhere has said we can offer **** customer service that costs X from India or good customer service from the UK that costs Y and they have went with X

• 
  Daniel Beach (@danielcbeach) reported 14 minutes ago

  @TonyDabell @mark_wootten @virginmedia After 24 years, I finally left Virgin Media for CommunityFibre a few weeks ago. £53 down to £21 p/m, and double the speed.

• 
  Gary T (@Gaztaz1) reported 16 minutes ago

  @Benleo @virginmedia Had similar issues myself

• 
  mandy (@mandy83906280) reported 17 minutes ago

  @Benleo They, Virgin media are terrible. I'm with Plusnet now, wonderful customer service, always speak to an English person in UK, they pick up quick too.

• 
  lee leyland (@leeleyland3) reported 18 minutes ago

  @virginmedia well I have no idea WHY I am paying through the noise for this type of service!!!! Virgin media sort your act out