Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Birkenhead, Prescot, Wigan, St Helens, Billinge Chapel End, Skelmersdale, Runcorn, Warrington, Northwich, and Prenton.

City	Problem Type	Report Time
Liverpool	Wi-fi	13 hours ago
Liverpool	Internet	4 days ago
Liverpool	TV	4 days ago
Birkenhead	Internet	5 days ago
Liverpool	Internet	5 days ago
Liverpool	Internet	9 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Emma Latham (@EmsydilemsyL) reported 2 minutes ago from Liverpool, England

  @virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing

• 
  Mrs Smith (@SmithysMaud) reported 2 minutes ago from St Helens, England

  @virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid

• 
  Emma (@EmmaZhaan64) reported 6 minutes ago from Roby, England

  @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

• 
  Rob (@Robertlfc_) reported 7 minutes ago from Liverpool, England

  @virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!

• 
  Rob (@Robertlfc_) reported 8 minutes ago from Liverpool, England

  @virginmedia is honestly the worst company for WiFi

• 
  Thomas Evans (@92Tevs) reported 8 minutes ago from Liverpool, England

  @virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?

• 
  Carol Rowles (@CallyRaven) reported 9 minutes ago from Westhoughton, England

  @virginmedia I seem to be the first one to report them, still saying intermittent problems in my area. Can't get to speak to anyone on phone, I rely on the Internet.

• 
  Elaine Brown (@laineypb2109) reported 27 minutes ago from Birkenhead, England

  @virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty

• 
  Tony (@AckerHeron) reported 29 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 31 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

• 
  Bootle Bucks (@BootleFCBucks) reported 32 minutes ago from Liverpool, England

  @JamesSymes8 Virgin Media. It keeps going really bad.

• 
  Lesley Murray (@les_murray71) reported 37 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?

• 
  Nicola Bates (@Nicolajb87) reported 39 minutes ago from Liverpool, England

  @virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap

• 
  James (@jgrailpics) reported 44 minutes ago from Liverpool, England

  Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap

• 
  lloyd #utft (@111O1O1O11O) reported 46 minutes ago from Wallasey, England

  No service in CH44 for 2 days last week, back on for 2, then off again today. No text updates but service status says a fix by 20.00. Won't happen though will it? @virginmedia

• 
  Ian Hawksey (@ShanklyBob77) reported 47 minutes ago from Aintree Village, England

  Absolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.

• 
  Rob (@Robertlfc_) reported 47 minutes ago from Liverpool, England

  Sort your awful Wi-Fi out @virginmedia

• 
  murf (@JohnMurphy9172) reported 48 minutes ago from Liverpool, England

  @virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me

• 
  Tom Rushton (@tomrushton88) reported 52 minutes ago from Haydock, England

  @virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!

• 
  Elaine Brown (@laineypb2109) reported 56 minutes ago from Birkenhead, England

  @virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Claire Mawdesley (@ClaireMawdesley) reported 5 minutes ago

  @virginmedia just had a shocking experience trying to query my package involving a house move. Do you not have any staff you can discuss things with anymore? Or is it all AI as the answers I got made no sense. So I've asked to cancel.

• 
  Eye of the the storm (@redjohnno1) reported 12 minutes ago

  @virginmedia 15years a customer, tried to renew 3 times. 3 times you did it wrong, given up and moved to sky. Your customer service is absolutely shocking and zero customer loyalty

• 
  lindsay (@LPorro123) reported 13 minutes ago

  @virginmedia help since we received our new control with Atlantic the box link is not working , keep ringing your help desk and either get put on hold , told will ring back or booted off help please thanks

• 
  Drew Grant (@drewsy92) reported 15 minutes ago

  Every single month I have trouble accessing the my o2 app, since it’s became virgin media! Absolute joke can never pay my bill in time because of it, doesn’t let me sign in even though the details are correct!! Shouldn’t have to phone up every month to sort it! @O2 @virginmedia

• 
  Gerbil (@f4ckiam) reported 16 minutes ago

  I feel like I'm on a complaining streak but here goes: This one is for @O2 I have been a loyal customer since the switch-over of Virgin Media customers. I barely use data. So, I've been more than happy with my £9.73/month tariff. The data is unimportant. Unlimited calls/texts is

• 
  Keith A Pearson (@keithapearson) reported 20 minutes ago

  @virginmedia I've just wasted 55 minutes of my life trying to talk to your 'customer services' dept. Both the staff members I spoke to could barely communicate in English, and the line kept breaking up... until it died altogether. Wasted time, no resolution, and huge frustration. You're supposed to be a COMMUNICATIONS company! What am I expected to do now? Go through that same shambolic exercise again?

• 
  Marshall Burns (@hzBUpYOUrdy1gWR) reported 20 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Best_IPTV23 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  Sharon Hall (@sharonmariahall) reported 20 minutes ago

  @virginmedia @El_Lloydie Dont bother. You wont get any satisfaction. I sent a webform complaint in 27 march and an email to the CEO last weekend. Still waiting for a response

• 
  Stewart Neilson ⚒ 🇬🇧 (@HaveringHammer) reported 25 minutes ago

  I’ve just been given Netflix ( I know I’m late to getting it ) by VirginMedia. The first show I’ve started watching is Breaking Bad ( I know I’m late to watching that too ) My question is should I stick with it as I’m 3 shows in and not sure what all the fuss was about yet?

• 
  JJ (@TheLedge1916) reported 27 minutes ago

  @thejournal_ie What ******** has this idiot been watching? Rte ,Irish times , virgin media all up the holes of the government