Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Prescot come from postal codes L34.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 03/21/2026 11:40

March 21: Problems at Virgin Media

Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (22%)

    Wi-fi (22%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Northwich, Prenton, Liverpool, Warrington, St Helens, Prescot, Wigan, Widnes, Skelmersdale, Runcorn and Wallasey.

Loading map, please wait...
City Problem Type Report Time
United KingdomNorthwich Internet
United KingdomPrenton Total Blackout
United KingdomLiverpool Internet
United KingdomWarrington Internet
United KingdomSt Helens Internet
United KingdomLiverpool Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • KStaff1878 KStaff (@KStaff1878) reported from Liverpool, England

    @virginmedia Broadband down completely. Need to work from home, what's going on.

  • Joanneincrosby Joanne Johnson (@Joanneincrosby) reported from Liverpool, England

    @virginmedia tried to contact Virgin media for days! We had no internet for last Saturday, Sunday , Tuesday in the area . You call and it will not let you contact to anyone as it’s a complex problem in the area. Anyone know a better provider I’ve totally had enough.

  • maffew85 Matt Duncan (@maffew85) reported from Warrington, England

    @virginmedia App, website and number all day issue is resolved. But still no WiFi. Turned router off & on again. Nothing

  • maffew85 Matt Duncan (@maffew85) reported from Warrington, England

    @virginmedia Down for both. Yesterday for about 2.5 hours. Today it went down for 30 minutes and again go down, so far, 15 minutes and counting. App/Website says estimated fix 3pm.

  • Toffeegirl13 Ann_1878 (@Toffeegirl13) reported from Halewood, England

    @MachinegunSi @virginmedia Yeah same here Si, never had any problems but the past 12 months or so been shite

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia my dad’s email address has been hacked. VM says he has to re register his email address. He’s spent nearly 3hrs on live chat today trying to fix it. He’s 86 and relies upon his email to order from home. Can you please explain to me the process to correct this issue?

  • BenjiMaccers Benji McLoughlin (@BenjiMaccers) reported from Haydock, England

    @JolyonMaugham @virginmedia @SP_EnergyPeople ongoing complaint since March. They are actually extorting me.

  • maffew85 Matt Duncan (@maffew85) reported from Warrington, England

    Why do I even pay you so much money each month @virginmedia when your internet has gone down twice in two days. Shocking!!

  • Kiefer1667 Marc Lancaster (@Kiefer1667) reported from St Helens, England

    @virginmedia how can we find out when you are transferring our mobile numbers to the vodafone network instead of ee?

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia This takes me through to a help and support page - what do I do next?

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia No nothing - no reference number. The inconsistency of service between live chat, phone and Twitter is mad. It doesn’t feel like you’re speaking to the same company

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia Also I’ve just tried and it won’t accept the answers to the security questions - which are both ok. Can someone contact me to help me out please?

  • LukeFoster89 Lukefoster89 (@LukeFoster89) reported from Sandymoor, England

    @virginmedia Hi, what's the best way to make a complaint? I've never experienced such incompetence from a call centre in my life. Please can some one review my calls over the last few weeks.

  • RayWaring Ray Waring (@RayWaring) reported from Liverpool, England

    @virginmedia It’s ok I’ve managed to get around my dad’s security question - it was an issue with the lower / upper case. I’ve updated his password and his email is now receiving emails on his phone and iPad - I think we’re ok. Frustrating that the live chat sent him around in circles

  • gilliblogs Gill Lysons (@gilliblogs) reported from Newton-le-Willows, England

    @yicker @virginmedia Had the same thing when my Gran was poorly, trying to explain to HMRC why they couldn’t visit her for an assessment - eventually I had to say “look, she’s dying” Bloody awful . Hope you’re ok xxx

  • gbam86 Graeme Bamber (@gbam86) reported from Liverpool, England

    @virginmedia @gbam96 Yes it has been cancelled now, it was the manner it took to get there! Nearly 20 mins of asking to cancel! he had a bad attitude. Very disappointed with the customer service

  • Miss_Defying Rebecca Harrisson (@Miss_Defying) reported from Ormskirk, England

    @virginmedia Hi!! Just letting you know my land line issue still isn't fixed. Someone is supposed to be calling me back today. I'm really hoping they do. Just wanted to say thanks to Robert too for being so helpful. Despite this still driving me mad.

  • mrmrjarrold Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England

    @virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.

  • Andy_Dunbar Andy Dunbar (@Andy_Dunbar) reported from Liverpool, England

    @virginmedia Is that minimum 12 months subscription or can I cancel at anytime?

  • MattyHankinson Matt Hankinson (@MattyHankinson) reported from St Helens, England

    @cathd100 @virginmedia I’m having the same issue! Annoying!!!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MemYoussouf Mem (@MemYoussouf) reported

    @virginmedia There's an issue with that. It doesn't say. I've spoken with the team on the phone, they're aware of the ongoing issue and won't be resolved until the 9th

  • JSivasundram Jehan Sivasundram (@JSivasundram) reported

    @soojahpah @virginmedia You’re lucky. They provide the worst customer service. It’s a good job they aren’t responsible for COVID vaccination roll outs otherwise we’d all be serious trouble.

  • simonlevans simon le vans 💙 (@simonlevans) reported

    No broadband in SE1 again. @virginmedia - your website says there is no issue. I’m telling you there is. Help!

  • Amy_the_LLM Amy (@Amy_the_LLM) reported

    @suziqvk @virginmedia Pretty sure the internet doesn’t use your mobile signal.

  • kevorchard Kevin Orchard (@kevorchard) reported

    @virginmedia Yes! You can fix my internet! It’s like dial up. I’ve phoned, I’ve reset a million times, it is faulty and I can’t get anyone to actually do anything. 😡😡😡😡

  • suziqvk Sue Vallente-Kerr (@suziqvk) reported

    @Amy_the_LLM @virginmedia Could do though my EE signal is dire

  • EvidencePlzz EvidencePlz (@EvidencePlzz) reported

    @SamPlan16007005 @virginmedia @O2 Use cable then. 20 quids from amazon for a 30 metre cable. Problem solved

  • Dudsey_ Daz Aitch (@Dudsey_) reported

    Can’t help but feel O2’s announcement tonight that it’s merged with Virgin Media is just another infringement on freedom of choice that serves no purpose other than to make the CEO’s even richer at the cost of the customer! #monopoliescommissionmyarse

  • Sanna_Syed Sanna Syed (@Sanna_Syed) reported

    @virginmedia why is your service so bad. It's awful. There is no internet in the area but your website seems to think different

  • bladesman86pt2 Andy (@bladesman86pt2) reported

    @virginmedia help we have no internet in s61 area