Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Ellesmere Port, St Helens, Liverpool, Runcorn, Newton-le-Willows, Birkenhead, Widnes, Skelmersdale, Prenton, Warrington, Wigan, Prescot, Leigh, and Northwich.

City	Problem Type	Report Time
Ellesmere Port	TV	2 hours ago
St Helens	Internet	23 hours ago
Liverpool	Internet	1 day ago
Liverpool	Internet	2 days ago
Liverpool	Internet	3 days ago
Liverpool	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Lesley Murray (@les_murray71) reported 32 seconds ago from Wallasey, England

  @MarkKav15119614 @virginmedia Well my bills ain't getting paid today so will get charges, anything i try to do on apps / chrome not working, twitter on and off

• 
  Berni Turner 🖤🌹 (@BLTwitchy) reported 1 minute ago from Liverpool, England

  @virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled

• 
  Jonesy (@RWBJ1997) reported 2 minutes ago from Liverpool, England

  @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

• 
  Tony (@AckerHeron) reported 3 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Elaine Brown (@laineypb2109) reported 12 minutes ago from Birkenhead, England

  @virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area

• 
  Tim Jackson (@TimmyJ1972) reported 18 minutes ago from Garston, England

  @virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”

• 
  Maureen StewartJones (@supergran22) reported 27 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

• 
  Mrs Smith (@SmithysMaud) reported 27 minutes ago from St Helens, England

  @virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.

• 
  Alan Dean (@alandean1878) reported 29 minutes ago from Roby, England

  @virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)

• 
  Tom Rushton (@tomrushton88) reported 38 minutes ago from Haydock, England

  @virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.

• 
  Steve Pouncey (@Steveo67) reported 38 minutes ago from Upholland, England

  any one got any links for the game @virginmedia is crap for whatching @SkySports

• 
  DM 🦌 (@DaveMbootlebuck) reported 41 minutes ago from Litherland, England

  @virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.

• 
  Elaine Brown (@laineypb2109) reported 42 minutes ago from Birkenhead, England

  @virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty

• 
  Elisabeth Hilton (@elisabethhilto4) reported 43 minutes ago from Lowton, England

  @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

• 
  Stuart Wilks-Heeg (@StuartWilksHeeg) reported 43 minutes ago from Seaforth, England

  @tonymc39 @virginmedia Really, truly shockingly terrible.

• 
  Gary Banks (@GaryBan47314801) reported 49 minutes ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

• 
  Jack Kelly (@realjackoh187) reported 52 minutes ago from Widnes, England

  @virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician

• 
  Mrs Smith (@SmithysMaud) reported 54 minutes ago from St Helens, England

  @virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.

• 
  Mrs Smith (@SmithysMaud) reported 59 minutes ago from St Helens, England

  @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

• 
  Rob (@Robertlfc_) reported 60 minutes ago from Liverpool, England

  @virginmedia thanks for the awful internet service, f*cking useless you are

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fergal Hickey (@fergal_hickey) reported 6 minutes ago

  @VirginMediaIE Shocking Virgin Media Mobile. Can’t receive calls from Vodafone numbers for 6wks now. Now told it’s a widespread problem after being fobbed off for a month. Not good enough - VM should have been honest with subscribers and advised them but chose deceit instead

• 
  Geoff Naylor (@geofn3751) reported 6 minutes ago

  @virginmedia intermittent broadband service in our area for the past week, told it will take another week to fix. Want to change service provider but told must pay a penalty for early termination (for a service they are unable to provide?). Great customer service.

• 
  Chris (@plushchris34) reported 6 minutes ago

  @virginmedia Thats another problem (still unresolved) I cant log in to my account, I get a message saying I cant log in because I dont have a passkey, then when I try to log in with a password it wont let me, if I request a new password I get stuck in a loop

• 
  Percival Merganser (@lennylaw) reported 7 minutes ago

  People moan about @virginmedia but I’ve had great service from their phone guys. Once you’ve found the number.. Internet/wifi been glitching. Indian lad, super helpful, checked and diagnosed in minutes, engineer coming tomorrow, new upgraded router arriving Monday.

• 
  zach close YT (@ZachcloseYT) reported 10 minutes ago

  Because of you @ScottishPower virgin media went down don't turn our power off again without letting us know you have to give people notice

• 
  WATCHING THE GAME (@Pass_Move) reported 12 minutes ago

  @virginmedia The diabolical technology and dreadful customer service response continues. How helpful to be told it won’t be until June 12th until the issue is resolved. Easily the worst company I’ve ever dealt with and worst of all, no one seems to care. A case study in abysmal service.

• 
  KG ExTiNcTiOn (@KG_ExTiNcTiOn) reported 19 minutes ago

  @virginmedia 20 hours for an estimated time of fix is an absolute joke

• 
  Harry Nicholson (@Harryn9000) reported 22 minutes ago

  @virginmedia hi trying to renew my package, but having difficulty getting in touch with someone to get a deal sorted ? can anyone help with this

• 
  FordPrefect (@fp2072) reported 24 minutes ago

  @virginmedia 20+ years of being with you and I'm leaving as you want to charge me nearly 50% more than a new customer, go figure

• 
  Anne-Marie Evans (@BrookesMarie) reported 24 minutes ago

  @virginmedia please can someone contact me we have been on the phone for over an hour - give number for IT service to be told they don't deal with customers - given another number which is now out of use