Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Newton-le-Willows, Birkenhead, Widnes, Skelmersdale, Prenton, Ellesmere Port, Warrington, Runcorn, Wigan, Prescot, Leigh, and Northwich.

City	Problem Type	Report Time
St Helens	Internet	10 hours ago
Liverpool	Internet	3 days ago
Newton-le-Willows	Wi-fi	3 days ago
Liverpool	Internet	4 days ago
Liverpool	Total Blackout	4 days ago
Birkenhead	Phone	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Anne McCormack (@1AnneMcCormack) reported 3 minutes ago from Billinge Chapel End, England

  @virginmedia I tell them to ring 999 or 0151 709 6010 if they want to report a crime. They hang up but they sound South Asian and their English is poor. I worry about other oaps being conned. Good luck chasing them.

• 
  Maureen StewartJones (@supergran22) reported 5 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

• 
  Mick Mc 23 (@Mick_McIver1984) reported 11 minutes ago from Kirkby, England

  Anyone else useless @virginmedia gone down got no internet house is in melt down

• 
  Lindz Devine (@LindzDDub) reported 13 minutes ago from Wigan, England

  @virginmedia I also play Destiny 2. I thought it may have been their servers but my boyfriend doesn't have the issue.

• 
  Emma Latham (@EmsydilemsyL) reported 14 minutes ago from Liverpool, England

  @virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing

• 
  Thomas Evans (@92Tevs) reported 14 minutes ago from Liverpool, England

  @virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?

• 
  Lesley Murray (@les_murray71) reported 19 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 20 minutes ago from Haydock, England

  @virginmedia If my bill went down with my speed, I wouldn't mind.

• 
  Berni Turner 🖤🌹 (@BLTwitchy) reported 29 minutes ago from Liverpool, England

  @virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled

• 
  (っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ (@beakybox) reported 30 minutes ago from Litherland, England

  @virginmedia broadband being down again, how, why

• 
  Mrs Smith (@SmithysMaud) reported 32 minutes ago from St Helens, England

  @virginmedia They’ve been today apparently to do the repull and nothing has changed. Still no service. I won’t be paying this month as I’m not paying for nothing.

• 
  Billzy (@Billzy79) reported 33 minutes ago from Liverpool, England

  @Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.

• 
  lloyd #utft (@111O1O1O11O) reported 36 minutes ago from Wallasey, England

  @virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.

• 
  Ian Hawksey (@ShanklyBob77) reported 37 minutes ago from Aintree Village, England

  Absolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.

• 
  Ndawana Youngson (@NdawanaY) reported 38 minutes ago from Liverpool, England

  @virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)

• 
  Martin Travis (@lurkinhead) reported 39 minutes ago from Birkenhead, England

  @BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!

• 
  Maureen StewartJones (@supergran22) reported 47 minutes ago from Eccleston, England

  @virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.

• 
  Mrs Smith (@SmithysMaud) reported 47 minutes ago from St Helens, England

  @jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.

• 
  Martin Travis (@lurkinhead) reported 48 minutes ago from Birkenhead, England

  @les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱

• 
  Mrs Smith (@SmithysMaud) reported 60 minutes ago from St Helens, England

  @virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wizz (@Wizz57058652) reported 6 minutes ago

  @OliverGMcManus @virginmedia ISP's have to fix it within 30 days or you can leave your contract without the early penalty. @Ofcom

• 
  Steven Jackson (@StevieJ____) reported 6 minutes ago

  @OliverGMcManus @virginmedia Why did you not just log a formal complaint then go to the ombudsman when they say they won't let you leave without paying the fees? The ombudsman would clearly side with you and you probably would have already been with a new provider by now

• 
  Tom Penfold (@tommyplop) reported 8 minutes ago

  Awful service from @virgin media again

• 
  TB (@Peerabeee) reported 12 minutes ago

  @virginmedia I am paying for a service you cannot deliver. Multiple failed engineer visits (Dec 24, Jan 22) & internet is still broken. Now you demand an illegal cancellation fee? Formal complaint raised: C-010626172 (Yeliz Guven Bilgin). @Ofcom #VirginMedia #Ofcom #Broadband

• 
  spidella's kitkat🍫 || exams (@kkitkat_exe) reported 16 minutes ago

  @OliverGMcManus @virginmedia dude virgin media probably dont even know what theyre charging you for their customer service is so *** talk to an ombudsman theyll get back to you much quicker

• 
  LegendlKiller2k ™⚪ (@legendkiller2k8) reported 17 minutes ago

  @HarryZiman @OliverGMcManus @virginmedia Virgin Media use their own network.

• 
  Irksome (@Irksome73) reported 19 minutes ago

  @OliverGMcManus @virginmedia They have always been the worst. I had a fault when I was with them in London - due to someone cutting their fibre backbone - 16 weeks by which time I’d reversed engineers their own network and had a solution that worked for weeks.

• 
  John (@Johnm7fr) reported 19 minutes ago

  @OliverGMcManus @virginmedia I had them at my mothers when I lived there. ******* useless. Got my own house and the previous tenants had Toob so it was all set up just had to make an account with them. Haven’t had a single issue. £25 a month and the speeds are great as well

• 
  Helen Rimmer @thekindbraveleader.bsky.social (@melon_h) reported 20 minutes ago

  So @virginmedia is down again, been down since yesterday morning. We know it will last until just before the point they have to pay compensation, they will offer no apology and they give no updates. Looking at switching ASAP

• 
  Karl Harris (@candysarahland) reported 23 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8k_Best_IPTV29 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies