Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 11/23/2025 17:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Warrington, Runcorn, Prenton and Wigan.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Total Blackout
United KingdomLiverpool Internet
United KingdomLiverpool TV
United KingdomWarrington Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • tiny_mischief Shaunna (@tiny_mischief) reported from Risley, England

    @virginmedia Nothing so far but our WiFi went down not so long ago, you upgrade us. Our box never turned up then there was a problem in the area (forever reoccurring) which wouldn’t be fixed for several days. Not good when you run a business from home

  • GemlouHughes Gemmalouise Hughes (@GemlouHughes) reported from St Helens, England

    @virginmedia wow I’m Disappointed with your services last wk there was an outage so u gave 5g for every1 to use didn’t know you was gonna take it away on the Monday I think that’s disgusting I have five lines with you plus home! Something better needs 2 b done not all use net

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @LeoNak8484 @bt_uk @virginmedia @virginmedia just as bad I’m afraid

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @virginmedia @McBeth1977 You need to actually get to speak to somebody in order to raise a complaint.

  • 75jacko Buttery Keith (@75jacko) reported from Runcorn, England

    Superfast broadband you say @virginmedia but no connection for virtually the past 2 days in the WA7 area. Each time a time is set for fix estimate it changes by an hour or even more, last night extended from 11pm to 8am and now saying 10.05am. Not good enough!!!! #shambles

  • dancross88 Dan Cross (@dancross88) reported from Haydock, England

    Absolutely disgusted with the poor customer service and attitude of ‘Stefan’ from @virginmedia - rude, unhelpful and decided to end the call by hanging up instead of following my request to speak to a manager.

  • IainMichaelDyer Iain Dyer (@IainMichaelDyer) reported from Garston, England

    @virginmedia Simply by reconnecting my services after saying that you were happy to rearrange the bill payment date and my services would be unaffected. I have been told this is impossible though so cant see it happening. Its really bad customer service IMO.

  • WirralLiverpool Andy Wroblewski (@WirralLiverpool) reported from Birkenhead, England

    @virginmedia Any deal that a new customer can get would be fine :) I don’t think it’s fair a customer that’s been with you for 10 years who already has all the equipment needed should pay more for less

  • YODELhell YODELhell (@YODELhell) reported from Ellesmere Port, England

    Virgin Media demonstrating they’re as useless as YODEL when it comes to customer support.

  • 1972CW1972 catherine (@1972CW1972) reported from Garston, England

    @virginmedia seriously listening to stupid music for 12 minutes, gets thru, told to hold and then cut off 😫

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @ChrisMa72444992 @virginmedia Wow! Really are breaking the boundaries in shocking customer service

  • CllrMichaelHaw Councillor Michael Haw (@CllrMichaelHaw) reported from Eccleston, England

    @stevehhh Virgin media is accessible, the problem has been reliability. A number of residents on those roads listed have had severe issues with the service & from experience BT Broadband is the more reliable. For example, in Eccleston Park residents now have access to Virgin & BT... [cont]

  • CllrMichaelHaw Councillor Michael Haw (@CllrMichaelHaw) reported from Eccleston, England

    @stevehhh so if there are issues with Virgin Media they can easily switch to BT. If BT High Speed Fibre Optic broadband can be secured sooner, rather than later, those residents who are experiencing issues with Virgin Media can switch/be able to access the High Speed Fibre Optic service.

  • WirralLiverpool Andy Wroblewski (@WirralLiverpool) reported from Birkenhead, England

    @virginmedia I’ve had issues during my 12month contract & I still rang up to renew. I was then told I wasn’t entitled to any new customer deals & I’d have to pay a £1 more a month for your budget service compared to what a new customer would pay for your top package.

  • 1972CW1972 catherine (@1972CW1972) reported from Garston, England

    @virginmedia That’s the number I’ve been on hold to, then got cut off. I have 3 phone acc, TV, broadband and a business acc. I just want to cancel one sim and it seems impossible

  • WirralLiverpool Andy Wroblewski (@WirralLiverpool) reported from Birkenhead, England

    @MattTRFC @Stemac2010 @virginmedia Yes Matt, I was shocked too I had no choice but to hand my 30days notice in, I’ve been with them since 2009 no way I’m paying £1 more a month for 100mb compared to what a new customer would pay for 300mb!

  • Lucy8720 Lucy87 (@Lucy8720) reported from Birkenhead, England

    @virginmedia Getting seriously fed up of watching something on Netflix and 20 mins in and it goes off again. Same with my phone, always has an exclamation bar next to it. Internet is awful, i was told if im not getting what im supposed to be i can cancel which is what i will be

  • amynaylorr AmyNaylor (@amynaylorr) reported from Liverpool, England

    @virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network

  • KRobbo1982 Karl Robinson (@KRobbo1982) reported from Liverpool, England

    @virginmedia are a joke! Ive lost my services for today due to their incompetence. Been on the phone for 45 mins and got nowhere. Complaint lodged which will also get nowhere i bet.

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @virginmedia @marcyeboah That’s the problem. You can’t help on social media as you are not empowered to do so. You merely advise to call the number that is causing all of the issues in the first place

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • migorinova Maria Gorinova (@migorinova) reported

    @virginmedia So either I'm VERY unlucky or #TheDongleIsALie. To me, the most likely explanation at the moment is that @virginmedia wants to convince people who need to wait longer for broadband to stay, offers them a service that does not exist, and hopes broadband will be running by the time

  • fortis_semper Mel (@fortis_semper) reported

    @virginmedia The phone is fine, it works elsewhere no issues but the signal is extremely bad at home and the immediate area. A mile down the road it’s better. Think I need to change network.

  • Rina_M2020 Rina M (@Rina_M2020) reported

    I called customer service! The guy spoke and could not resolve the issue so passed my call to another team and then they cut me off ! That’s what I mean you don’t help! @virginmedia

  • fortis_semper Mel (@fortis_semper) reported

    @virginmedia Oh, I’m not sure - I called customer services but selected the options to state I was considering leaving. I’m happy to try once more later if you think it’s worth a try. I need to check the exact date I’d be disconnected anyway.

  • gm8arv David Taylor 🏴󠁧󠁢󠁳󠁣󠁴󠁿 🇪🇺 (@gm8arv) reported

    @virginmedia The problem is that your connector is now left exposed. The local council would do nothing with your connector. It may be as simple as you fitting a new cap.

  • migorinova Maria Gorinova (@migorinova) reported

    @virginmedia the customer goes through all the trouble of calling again and again for the dongle.

  • GBGoodwin Geoff Goodwin (@GBGoodwin) reported

    @virginmedia No, thank you, it's more a general comment based on years of very poor internet connection.

  • davidlozdan David Lozdan (@davidlozdan) reported

    @virginmedia Pls send me the login details

  • Webby223 Andrew webb (@Webby223) reported

    @virginmedia There is no option to change on the account holders login

  • Rina_M2020 Rina M (@Rina_M2020) reported

    @virginmedia Even when calling your team, they talk and advise for a while then they cut you off even before sorting the problem!