Virgin Media outages and service status in Prescot, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Prescot, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Jul 27, 1:47 PM GMT+1.
- Internet (63%)
- Wi-fi (13%)
- TV (13%)
- E-mail (6%)
- Total Blackout (6%)
The latest reports from users having issues in Prescot come from postal codes L34 and L35 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
July 27: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Prescot, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Liverpool, St Helens, Prescot, Birkenhead, Ellesmere Port, Widnes, Northwich, Warrington, Runcorn, Skelmersdale, Bootle, Prenton, and Newton-le-Willows.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan
|
TV | 7 hours ago |
|
Liverpool
|
Internet | 11 hours ago |
|
Liverpool
|
Wi-fi | 1 day ago |
|
Liverpool
|
Internet | 2 days ago |
|
St Helens
|
Internet | 4 days ago |
|
Liverpool
|
Total Blackout | 5 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Rob (@Robertlfc_) reported from Liverpool, England@virginmedia is honestly the worst company for WiFi
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.
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Mick Mc 23 (@Mick_McIver1984) reported from Kirkby, EnglandAnyone else useless @virginmedia gone down got no internet house is in melt down
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.
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Gary Banks (@GaryBan47314801) reported from Liverpool, England@virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡
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Martin Travis (@lurkinhead) reported from Birkenhead, England@virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?
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Jonesy (@RWBJ1997) reported from Liverpool, England@virginmedia your customer service team is proper shite. Your router is in the bin outside ours
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.
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Alan Dean (@alandean1878) reported from Roby, England@virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!
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Carol Rowles (@CallyRaven) reported from Westhoughton, England@virginmedia 3 times in 3 weeks we are without internet! We are paying for a service we are not able to use! Are we going to be compensated for this?
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Rebekah Jones (@RebekahP1nk) reported from Prenton, England@virginmedia soooo what's wrong this time?? You are just about up the cost to astronomical amounts and now the broadband goes down again ..
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Ndawana Youngson (@NdawanaY) reported from Liverpool, England@virginmedia Too many service drops. Engineer has been to properly to fix but this persists.
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.
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Lesley Murray (@les_murray71) reported from Wallasey, England@virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?
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James (@jgrailpics) reported from Liverpool, EnglandCompletely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap
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Jemima (@JemimaCamhs) reported from Garston, England@virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks
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Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported from Eccleston, EnglandVirgin media customer service 🥴😭🤯
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Graeme Radebe (@Radebreast) reported from Ormskirk, England@virginmedia what have you done to the Sky TV app - its constantly buffering and showing error messages. Just awful service. Please can you get this sorted ASAP please.
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Carol Rowles (@CallyRaven) reported from Westhoughton, England@virginmedia And our Internet is down again this morning! So because its intermittent we don't get compensation, tried to call, can't get through (have to do it on mobile, our 'landline' is now internet reliant!)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tom Poole 🇬🇧✳️ (@TheRealTomPoole) reported@virginmedia - we're trying to cancel your services since the bill has gone up over £80pm. How do I do this, we need to speak to someone in cancellations but I can only get through to sales?
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Adam Spooner (@aspoone2) reported@virginmedia what an awful service New customer and already regretting it Along pops engineer 1 on 22nd to install the service Oh can't do that mate, we need to call out the street team, they will be there Wednesday
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John (@reversebrexit22) reported@virginmedia I have issues with my hub dropping out. I’ve done all of the checks and waited on the chat for 20 mins for a “customer support “ individual to drop off after 5 minutes because I didn’t respond with 10 seconds of him asking a question. I have screen shots as proof
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ＮＩＣＫ🇬🇧 ⚽ＬＥＩＣＥＳＴＥＲ.ＣＩＴＹ.ＦＣ⚽ (@Nick_LCFC_fan_1) reported@virginmedia I have more problems with your Virgin 360. When I'm watching a programme that is also being recorded. When I change channel during the adverts and then turn back it won't let me rewind! The old software let me do this from 2017-2026... Why did you remove so many features?
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Chris Love (@chrislove_89) reported@andy_mac21 @virginmedia You’re right Andy, just a couple of responses from “Core Claim Support” which clearly isn’t affiliated with the actual company and is some spammer/scammer trying to get me to DM them my details. They don’t care.
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Claire Branscombe (@DjClaireb) reported@virginmedia any reason why we have constant buffering issues on all HD channels at all? Primarily sky sports and More 4. Have checked our status and all good. Unable to watch the Hundred ticket today as it freezes
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matt (@sirtrevsheader) reportedI was told I would get £40 credit on my account for poor service but it had not been taken away from my bill,instead ypu have stated that I owe £40 from last month instead. Lying again. @virginmedia
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Liam Moran (@lpearsemoran) reported@Rugby_Scoop @daphmc_ @virginmedia 100% Crap
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Andy Darby (@andyredjedi) reportedWhat is the internet problem in LE3 it has been intermitant for 3 days now. Router keeps going off. @virginmedia
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(((Evs))) (@Tory_Brexit69) reported@virginmedia broadband is not working in Greater Manchester area. Never buy broadband from Virgin Media. Top tip. 👍