Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, Wigan, Warrington, Prescot, Leigh, St Helens, Skelmersdale, Northwich, Prenton, Birkenhead, and Billinge Chapel End.

City	Problem Type	Report Time
Runcorn	TV	18 hours ago
Liverpool	TV	18 hours ago
Wigan	TV	18 hours ago
Liverpool	TV	19 hours ago
Liverpool	TV	19 hours ago
Wigan	Wi-fi	19 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Tom Rushton (@tomrushton88) reported 26 seconds ago from Haydock, England

  @virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!

• 
  Gary Banks (@GaryBan47314801) reported 58 seconds ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

• 
  Lesley Murray (@les_murray71) reported 1 minute ago from Wallasey, England

  @virginmedia @joshyw0shy Its the whole of the Wirral by the sound of it, no statement from Virgin, just telling hundreds of customers to check for an outage, only have to look at their twitter to see how many of us have been told the same thing

• 
  lloyd #utft (@111O1O1O11O) reported 6 minutes ago from Wallasey, England

  @virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.

• 
  Carol Rowles (@CallyRaven) reported 20 minutes ago from Westhoughton, England

  @virginmedia 3 times in 3 weeks we are without internet! We are paying for a service we are not able to use! Are we going to be compensated for this?

• 
  Mrs Smith (@SmithysMaud) reported 20 minutes ago from St Helens, England

  @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

• 
  Graeme Radebe (@Radebreast) reported 21 minutes ago from Ormskirk, England

  @virginmedia what have you done to the Sky TV app - its constantly buffering and showing error messages. Just awful service. Please can you get this sorted ASAP please.

• 
  Kevin Dudson (@Duddydudson) reported 21 minutes ago from Wigan, England

  @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

• 
  Rebekah Jones (@RebekahP1nk) reported 37 minutes ago from Prenton, England

  @virginmedia soooo what's wrong this time?? You are just about up the cost to astronomical amounts and now the broadband goes down again ..

• 
  Lindz Devine (@LindzDDub) reported 41 minutes ago from Wigan, England

  @virginmedia I have to say your Internet connection is ridiculous... for months on end, it's been shocking. I'm sick and tired of resetting my hub, I shouldn't be having this issue. Never had so much issue for the years I've had you and now, the past 6 months, I'm paying monies…

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 42 minutes ago from St Helens, England

  Before covid came you was brilliant @virginmedia but ever since then you have been really **** and if it not sorted by next Sunday we are leaving you it literally 2023 and you still got **** service

• 
  Sarah Hill (@Its_Sal_Queen) reported 45 minutes ago from Liverpool, England

  Would love to be able to start work @virginmedia, but the Internet is down.

• 
  James (@jgrailpics) reported 46 minutes ago from Liverpool, England

  When will I be able to go just one single day without @virginmedia failing, cannot wait until next year when the contract is over, increase the bills but reduce the service to next to nothing?

• 
  Steve Pouncey (@Steveo67) reported 48 minutes ago from Upholland, England

  any one got any links for the game @virginmedia is crap for whatching @SkySports

• 
  Martin Travis (@lurkinhead) reported 48 minutes ago from Birkenhead, England

  @virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?

• 
  Mrs Smith (@SmithysMaud) reported 50 minutes ago from St Helens, England

  @virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.

• 
  Maureen StewartJones (@supergran22) reported 50 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

• 
  Lindz Devine (@LindzDDub) reported 55 minutes ago from Wigan, England

  @virginmedia @virginhelp I've never had this much issue as I have had today. I'm plugged in on ethernet, I've reset my hub, and checked my area and there is no issue at all. My WiFi is working from my hub but yet its booting me out of Destiny 2 and not just that but the chat parties on PS5 itself

• 
  Lesley Murray (@les_murray71) reported 58 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks but not helpful receiving a text to say issue resolved, service has been off for 14 hours now, any background to reason why? Its a massive area to be out with no explanation

• 
  Jonesy (@RWBJ1997) reported 58 minutes ago from Liverpool, England

  @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Carl Cavell (@Blue_Cav) reported 6 minutes ago

  @virginmedia Been a while now, to get compensation for lack of service you need to inform you. Yet ironically the website doesn't recognise customer accounts. Might tell Alainis Morrisette now.

• 
  mec337 (@mec337) reported 8 minutes ago

  @virginmedia I can tell you the problem is with the head end. No great surprise there

• 
  Berk (@trapdoor456) reported 11 minutes ago

  @BBCWatchdog would you be interested in my story regarding disgusting customer service off @virginmedia regarding a repayment for a bereavement issue?

• 
  G HUNTer (@Why__OMG__Why) reported 11 minutes ago

  @DowndetectorUK found alternative ways of watching ITV1. get a clearer constant picture than Virgin Media. Several sources at zero cost. With the constant problems and ever increasing costs, I don't mind if I get interrupted tv at such an enormous discount.

• 
  Andrew Forman (@HighburyRhino) reported 12 minutes ago

  @virginmedia No reply by phone and no ability to check anything via my account (which appears to not be recognised). Any timeline on a fix for TV issues in London N5?

• 
  James Price (@VIKINGJP74) reported 15 minutes ago

  @virginmedia Hello what’s the problem in my area today ST3 Stoke On Trent No picture for hours on my TiVo box ??

• 
  Dumitru Langham (@DumitruLangham) reported 16 minutes ago

  @ITV Are you guys having problems!!!!! On my virgin media tv channel it blank screen!!!’

• 
  Kashmira Irani (@haircut52) reported 17 minutes ago

  @virginmedia your customer service is atrocious. Tried to get an engineer visit as not getting barely any channels. On the phone now for 30 minutes This problem has happened before . Only an engineer can fix this. HELP

• 
  Caz (@Ca33ieKins) reported 20 minutes ago

  @virginmedia Pixelated channels! Can't watch anything at the moment. Still expected to pay bill though. Can't speak to anyone as per! Rubbish service.

• 
  Chris (@geordiechris48) reported 22 minutes ago

  @COOPSthereitis4 @virginmedia If you waited in you should have a right to charge them. Virgin Media are **** hot in telling the customer that if they miss their appointment or don’t cancel by 4pm the day before then they will be charged £25