Virgin Media Outage Report in Prescot, Knowsley, England
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The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wallasey, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Wigan, Runcorn, Widnes, Skelmersdale, Prescot and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
TV | |
| Liverpool |
||
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Wallasey |
Wi-fi | |
| St Helens |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Col
(@colefc1) reported
from
Seaforth, England
Advise anyone not to use virgin media there customer service is atrocious find yourselves a better internet service supplier ..
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Sonia
(@soniaagnew1) reported
from
Liverpool, England
Upgraded my @virginmedia WiFi package a few weeks ago on advice from call centre - still absolute rubbish signal even at 7am on a Sunday morning! #ivebeenconned
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Amanda
(@Amandaajxx) reported
from
Westhoughton, England
Everyone in westhoughton hasn’t had any service for a week now! @virginmedia I want compensation 😤😤😤😤
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Amanda
(@Amandaajxx) reported
from
Westhoughton, England
@emmerrr_triciaa @virginmedia Everyone in my area has the same problem 😠
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia You can start by reimbursing my Mother for one, it’s disgusting this type of thing goes on. How dare you say my dead Father ordered Sky cinema, something he would never have done in the first instance. You really do need to get your customer care in order
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Grolshy
(@JonGre69) reported
from
St Helens, England
@virginmedia WiFi off again phone up and I get asked to call again at a more convienient time because you are busy. Do you know why you’re busy it’s because I expect you have thousands of others irate customers calling you because your service is SHITE! 😡
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Lucy87
(@Lucy8720) reported
from
Birkenhead, England
@virginmedia Look. Same again, Joke of a company. Wish id NEVER gone with Virgin. Sorry kids, cant watch the rest of the film on family night because our internet is ****.
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia No it’s not worth explaining things once again, I’ve spoke to customer service, I spoke to someone on here the other day and I’ve spoke to the resolutions team and have just been fobbed off by all 😡
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
Absolutely shocking ‘customer service’ if that’s what you can call it from @virginmedia I would not recommend them whatsoever and will not be to any of my friends and family, thanks for nothing 😡
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia I will certainly do this sorry but absolutely shocking customer service strongly thinking about moving now
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jmcloughlin
(@jmcloughlin) reported
from
Liverpool, England
ITV is down on Virgin Media in Liverpool. This means Gardeners’ World is going to get ratings akin to City of Death Part 4.
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser
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Col
(@colefc1) reported
from
Seaforth, England
@virginmedia Sorted I’ve since been contacted over the issue I’ve got and hope it will be resolved I really think you need to sort some kind of UK call centre no offence meant to any others overseas centres thank you!!
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Alison Birchall
(@Alisonbirchall4) reported
from
Warrington, England
@virginmedia and I can’t get on the service status page either!
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Libby Keane
(@libbyjaynekeane) reported
from
Liverpool, England
@EmmaBall5 @virginmedia Ohh Emma you’re in for a treat with these 😂😂 worst customer service ever
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia Sorted now but 1/2 hr wait is unacceptable you should be informing customers of waiting times and/or offering callback service. #Amazon and #eBay do this really well.
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
Really frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call
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Kevin Skinley
(@kevchem1) reported
from
Liverpool, England
This is really awful all round. Really hope virginmedia come to their senses
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia disgusted that as a valued customer for over 15 years, I’m moving property, wanting to move my services to my new address but because it is above a business you will not install so you are charging me for closing my account which I do not want to do 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ali Barry 25
(@AliBarry25) reported
@virginmedia I have made a purchase of Wonder Woman 84 through the Virgin Store but it won't load/open the movie. Please help.
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E Sullivan
(@ESullivan13) reported
It might seem harsh to suggest that @virginmedia has the worst customer service in the world, as I haven't spoken to every CS dept in world, but these operators who routinely discconnnect calls when there's even a slight hint of dissatisfaction suggest otherwise. PLEASE CANCEL ME
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Andy Worth
(@andyjworth) reported
@Johnnywas25 @darrengrimes_ @CommonsDCMS I don’t watch Freeview. I don’t have a aerial. As for broadband. That was NOT funded by the TV Licence. I’m on Virgin Media’s fibre network, don’t believe they’ve had any public funds. You’re referring to BT, who have, but have no connection to my property.
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Lindy
(@Lindyloo1971) reported
@virginmedia There are no known issues. Both kids were offline today for at least 3 minutes today in middle of their classes around 10. 20am. It has been happening for weeks now at random times. And to raise prices is just not acceptable for a suboptimal service.
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Mark Bean
(@SayBeano) reported
@virginmedia Virgin media should just delete this twitter account tbh and put more money into tech support and hardware replacements
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David Stevens
(@tlcb_uk) reported
@virginmedia Livid. Appalling customer service! Waited 15 mins in the queue on Monday and got cut off. Spent 42 minutes on the phone to someone who asked me to hold for ages on every question then passed me to another department that was closed. Absolutely attrocious
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Louis Capell-Hayles
(@LCH1990) reported
@virginmedia sky cinema OD not working. Great.. halfway through a film.
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D
(@Dom_Founded) reported
@virginmedia Can I get an answer from literally anywhere? We’ve had virgin media for 2 weeks and have never had above 5mbps even thought we pay for 350. Can’t even do a work call properly and nobody is replying - can someone help please?
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Andrew John
(@bebbsta) reported
@virginmedia I did that already that’s the reason for my tweet really disappointing I thought customer retention would be important to most businesses particularly during the lockdown
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Andrew John
(@bebbsta) reported
@virginmedia contract is due to finish but because I am not a new customer you cannot reward my loyalty (over 10 years as a customer) happy to upgrade slightly but you cannot do any kind of deal? Really @richardbranson ? Is customer retention not important? #disappointed