Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Birkenhead, Liverpool, Wigan, Widnes, Warrington, St Helens, Ellesmere Port, Prescot, Northwich, Runcorn, and Skelmersdale.

City	Problem Type	Report Time
Warrington	Wi-fi	6 minutes ago
Birkenhead	TV	2 days ago
Liverpool	TV	3 days ago
Wigan	Wi-fi	4 days ago
Liverpool	Internet	7 days ago
Wigan	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Ndawana Youngson (@NdawanaY) reported 3 minutes ago from Liverpool, England

  @virginmedia Too many service drops. Engineer has been to properly to fix but this persists.

• 
  Tim Cooke 🇺🇦 (@timmycooke) reported 7 minutes ago from Wigan, England

  @virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 7 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

• 
  Mrs Smith (@SmithysMaud) reported 14 minutes ago from St Helens, England

  @virginmedia All the while taking my direct debit payments for a service I am not getting

• 
  Christopher Bray (@cbray72) reported 18 minutes ago from Liverpool, England

  @virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time

• 
  James (@jgrailpics) reported 18 minutes ago from Liverpool, England

  When will I be able to go just one single day without @virginmedia failing, cannot wait until next year when the contract is over, increase the bills but reduce the service to next to nothing?

• 
  Nicola Bates (@Nicolajb87) reported 23 minutes ago from Liverpool, England

  @virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.

• 
  Alan Dean (@alandean1878) reported 24 minutes ago from Roby, England

  @virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)

• 
  Carol Rowles (@CallyRaven) reported 26 minutes ago from Westhoughton, England

  @virginmedia 3 times in 3 weeks we are without internet! We are paying for a service we are not able to use! Are we going to be compensated for this?

• 
  Martin Travis (@lurkinhead) reported 26 minutes ago from Birkenhead, England

  @virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?

• 
  Capitã Nat (@NatashaVic) reported 33 minutes ago from Liverpool, England

  @virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.

• 
  Rob (@Robertlfc_) reported 34 minutes ago from Liverpool, England

  @virginmedia fix ur awful service!!!!

• 
  Martin Travis (@lurkinhead) reported 35 minutes ago from Birkenhead, England

  @les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱

• 
  Mrs Smith (@SmithysMaud) reported 35 minutes ago from St Helens, England

  @jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.

• 
  Martin Travis (@lurkinhead) reported 36 minutes ago from Birkenhead, England

  @virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?

• 
  Stuart Wilks-Heeg (@StuartWilksHeeg) reported 45 minutes ago from Seaforth, England

  @tonymc39 @virginmedia Really, truly shockingly terrible.

• 
  Jack Kelly (@realjackoh187) reported 49 minutes ago from Widnes, England

  @virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?

• 
  Tony (@AckerHeron) reported 50 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Lesley Murray (@les_murray71) reported 54 minutes ago from Wallasey, England

  @virginmedia @joshyw0shy Its the whole of the Wirral by the sound of it, no statement from Virgin, just telling hundreds of customers to check for an outage, only have to look at their twitter to see how many of us have been told the same thing

• 
  Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported 57 minutes ago from Eccleston, England

  Virgin media customer service 🥴😭🤯

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cruffers (@Cruffers) reported 3 minutes ago

  @SkySports @virginmedia you are officially crap. Opening EFL weekend and no-one can access Sky Sports Plus. Very poor.

• 
  Jai Tan (@JayTinl33) reported 4 minutes ago

  @cmwba @virginmedia absolute bollox service and support ,considering how much we pay for this. this is what happens when american corporations buy uk companies #virgjnmedia

• 
  Derek Halliwell (@TheDemonUK) reported 9 minutes ago

  @virginmedia @Lbriggs88 ...and sent all round the houses including back up emails messages to phones then emails don't arrive. Also when login failed and you try again with the reset password it still doesn't work. You have to clear the cache. Sorry guys, can't be arsed

• 
  Dan Murfitt (@danmurf) reported 11 minutes ago

  @virginmedia I can’t seem to watch any of the Sky Sports+ channels. Can see others have the same problem too. When will this be fixed? Thanks

• 
  Dai boy (@Daibish79) reported 12 minutes ago

  the red button on Virgin doesn't work on Sky Football. Only seen the first 10 seconds of the Swansea/Stoke game before it went off and it hasn't come back. @virginmedia

• 
  nwl (@nwl88444048) reported 12 minutes ago

  New Lucy Kennedy series gets off to a slow-ish start on Virgin Media One, especially given the pre-publicity about Tommy Fleming and the wife's comments and legal letters, reported in the Sindo and Sunday Times. An average adult audience for first transmission last night of just 71,000 with an audience scratching its head about why Fleming agreed to the interview if he didn't want to dig up the bad memories.

• 
  Darren Crook CBE (@Crafty_General) reported 13 minutes ago

  @debsb155 @virginmedia My Dad is reporting the same through Virgin Media: starts for 3 secs and then breaks down…..

• 
  Sam Rees (@SamReesO) reported 14 minutes ago

  @Keiran_Mark @StephenP311275 @virginmedia Yeah I know but it doesn’t always work out that way. Especially when watching live sports like F1. They only give you highlights not the full programme. Actually just found out you can get SkyQ if you call them. But point is their customer care is no better than Virgin now.

• 
  JulieH (@eirwenjulia) reported 17 minutes ago

  @virginmedia Im not sending a DM, You know there is a problem with interactive services on Sky Sports, I have had no access for 2 weeks. Im paying for services to Virgin which Im not getting. Tmrw Im getting legal advice, I have all my evidence, enougb is enough. Its shambolic.

• 
  Nath (@NathOdell) reported 18 minutes ago

  Sky sports red button not working on @virginmedia. You guys are truly useless.