Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Ellesmere Port, Birkenhead, Wigan, St Helens, Prescot, Widnes, Northwich, Warrington, Runcorn, Skelmersdale, Bootle, and Prenton.

City	Problem Type	Report Time
Liverpool	Internet	2 days ago
Ellesmere Port	Wi-fi	3 days ago
Birkenhead	Internet	4 days ago
Wigan	Internet	5 days ago
Liverpool	TV	5 days ago
Wigan	TV	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Maureen StewartJones (@supergran22) reported 9 minutes ago from Eccleston, England

  @virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.

• 
  Lindz Devine (@LindzDDub) reported 9 minutes ago from Wigan, England

  @virginmedia @virginhelp I've never had this much issue as I have had today. I'm plugged in on ethernet, I've reset my hub, and checked my area and there is no issue at all. My WiFi is working from my hub but yet its booting me out of Destiny 2 and not just that but the chat parties on PS5 itself

• 
  dannyWAFClannon (@DannyLannon) reported 9 minutes ago from Wigan, England

  @Louisewafc @virginmedia Nice of Stoke fans turn up to support us

• 
  Rob (@Robertlfc_) reported 10 minutes ago from Liverpool, England

  @virginmedia fix ur awful service!!!!

• 
  Carol Rowles (@CallyRaven) reported 14 minutes ago from Westhoughton, England

  @virginmedia And our Internet is down again this morning! So because its intermittent we don't get compensation, tried to call, can't get through (have to do it on mobile, our 'landline' is now internet reliant!)

• 
  Tim Jackson (@TimmyJ1972) reported 16 minutes ago from Garston, England

  @virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine

• 
  Tom Rushton (@tomrushton88) reported 21 minutes ago from Haydock, England

  @virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!

• 
  Josh (@Parleyyyyyy) reported 24 minutes ago from Liverpool, England

  @virginmedia I’ve just done that. If you watch the video though you’ll see it doesn’t even let me get to the login page. As soon as I click on virgin media customer it tries to take me to a website & then closes down

• 
  Mrs Smith (@SmithysMaud) reported 24 minutes ago from St Helens, England

  @virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.

• 
  Dave Tarleton 💙 (@davetarl) reported 27 minutes ago from Wallasey, England

  @virginmedia I want to cancel my contract as it is at the end. Twice now I have been kicked off the chat whilst waiting. This is unacceptable. I can't ring at present so the chat is ideal to run in the background. I just want to press a button that says end the contract!

• 
  Nicola Bates (@Nicolajb87) reported 27 minutes ago from Liverpool, England

  @virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap

• 
  Christopher Bray (@cbray72) reported 28 minutes ago from Liverpool, England

  @virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 34 minutes ago from Haydock, England

  @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

• 
  Lesley Murray (@les_murray71) reported 35 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?

• 
  Tom Rushton (@tomrushton88) reported 36 minutes ago from Haydock, England

  @virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way

• 
  Graeme Radebe (@Radebreast) reported 36 minutes ago from Ormskirk, England

  @virginmedia what have you done to the Sky TV app - its constantly buffering and showing error messages. Just awful service. Please can you get this sorted ASAP please.

• 
  Capitã Nat (@NatashaVic) reported 47 minutes ago from Liverpool, England

  @virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 48 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

• 
  DM 🦌 (@DaveMbootlebuck) reported 53 minutes ago from Seaforth, England

  @virginmedia No. Can’t get through. I’ve just submitted a complaint

• 
  Rebekah Jones (@RebekahP1nk) reported 55 minutes ago from Prenton, England

  @virginmedia soooo what's wrong this time?? You are just about up the cost to astronomical amounts and now the broadband goes down again ..

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  ⭐️Jackie⭐️ (@Jakki_113) reported 12 minutes ago

  Is Virgin broadband down in WD3 area please @virginmedia

• 
  T D (@TD2485104094239) reported 13 minutes ago

  @virginmedia I'm quite amazed. I was trying to join Virgin Media, but met a service so bad, so unhelpful, that I cancelled before I even managed to get anything installed. Impressive! It's a first for me to be honest. Never again.

• 
  Raymond Watts (@raydwatts) reported 14 minutes ago

  @virginmedia I have still recieved no response from your help team

• 
  Mark Oram (@markoram1) reported 15 minutes ago

  Hi @virginmedia Have to say I have dealt with a company as bad as yours , I am trying to help my elderly neighbour who happens to have been a customer of yours for 30 yrs plus deal with her badly missold package ,

• 
  🅰️🅾️'🅱️🔻🍉 (@Weedabixxx) reported 16 minutes ago

  Why can't/wont either RTÉ or Virgin Media cover some of the Irish festivals with a live feed similar to Glastonbury? It's a damn shame.

• 
  Kev (@victor50) reported 17 minutes ago

  @virginmedia if Virgin paid me £5 for every time the wifi went down, I’d be a wealthy man. I am anyway, but not quite enough to sue under the trades description act for diabolical service. Absolutely awful. The new provider can’t get in our area quick enough.

• 
  Mark Oram (@markoram1) reported 18 minutes ago

  And goes on more broken promises of a call to resolve , if you have the opportunity leave @virginmedia as soon as you possibly can .

• 
  Karl Dyer (@KarlDyer15) reported 21 minutes ago

  To work for @virginmedia you don’t need a brain cell, maybe the worst company in the UK I’ve ever had the displeasure of dealing with. Avoid them at all costs

• 
  Cobes (@AFC_OSRS) reported 22 minutes ago

  @j_ball13 @virginmedia Ignore them till the death certificate they can't do ****, all smoke n mirrors. Had that issue with my uncle passing. 1 email in writing and when obtained provide death certificate.

• 
  Lord Ryan Mehrabany-Burnett (@Ryanishistory) reported 22 minutes ago

  @virginmedia we are due to have an engineer come out on Monday to look at the new box and remote which you said we had to have and doesn’t work. We have received a text message that if someone over 18 isn’t in, you will fine us £25. Great customer service.