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Virgin Media outages and service status in Prescot, England

Some problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Prescot, including 2 direct reports.
  • The most common problems reported in this area mention Internet, TV, and Total Blackout.
  • The most recent signal from this area was received Jul 10, 8:32 PM GMT+1.
  • 56% Internet (56%)
  • 21% TV (21%)
  • 9% Total Blackout (9%)
  • 9% Wi-fi (9%)
  • 6% E-mail (6%)

The latest reports from users having issues in Prescot come from postal codes L34 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

July 11: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Liverpool, St Helens, Prescot, Northwich, Warrington, Birkenhead, Runcorn, Skelmersdale, Bootle, Prenton, Ellesmere Port, Newton-le-Willows, Widnes, and Leigh.

CityProblem TypeReport Time
Wigan Internet 18 hours ago
Liverpool Internet 23 hours ago
St Helens Internet 1 day ago
Liverpool Internet 2 days ago
Wigan Internet 2 days ago
Wigan Wi-fi 2 days ago

Nearby cities with recent reports

Liverpool

4 recent signals

23 hours ago
Wigan

3 recent signals

18 hours ago
St Helens

1 recent signals

1 day ago
Northwich

1 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • pstock62
    Paul Stockton (@pstock62) reported from Horwich, England

    @virginmedia Internet down in BL6 5RN, any idea's

  • LindzDDub
    Lindz Devine (@LindzDDub) reported from Wigan, England

    @virginmedia I never have any issues when it comes to my laptop, though. Just my PS5

  • BLTwitchy
    Berni Turner 🖤🌹 (@BLTwitchy) reported from Liverpool, England

    @virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid

  • les_murray71
    Lesley Murray (@les_murray71) reported from Wallasey, England

    @MarkKav15119614 @virginmedia Well my bills ain't getting paid today so will get charges, anything i try to do on apps / chrome not working, twitter on and off

  • JemimaCamhs
    Jemima (@JemimaCamhs) reported from Garston, England

    @virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks

  • lurkinhead
    Martin Travis (@lurkinhead) reported from Birkenhead, England

    @les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱

  • supergran22
    Maureen StewartJones (@supergran22) reported from Eccleston, England

    @virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.

  • Its_Sal_Queen
    Sarah Hill (@Its_Sal_Queen) reported from Liverpool, England

    Would love to be able to start work @virginmedia, but the Internet is down.

  • Nicolajb87
    Nicola Bates (@Nicolajb87) reported from Liverpool, England

    @virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.

  • tomrushton88
    Tom Rushton (@tomrushton88) reported from Haydock, England

    @virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!

  • realjackoh187
    Jack Kelly (@realjackoh187) reported from Widnes, England

    @virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.

  • RebekahP1nk
    Rebekah Jones (@RebekahP1nk) reported from Prenton, England

    @virginmedia soooo what's wrong this time?? You are just about up the cost to astronomical amounts and now the broadband goes down again ..

  • CllrMichaelHaw
    Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported from Eccleston, England

    Virgin media customer service 🥴😭🤯

  • Gary_Kilroy
    Gary Kilroy (@Gary_Kilroy) reported from Liverpool, England

    Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

  • LindzDDub
    Lindz Devine (@LindzDDub) reported from Wigan, England

    @virginmedia I also play Destiny 2. I thought it may have been their servers but my boyfriend doesn't have the issue.

  • TheWiganParky
    Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England

    @virginmedia If my bill went down with my speed, I wouldn't mind.

  • J0er_82
    Jo3r (@J0er_82) reported from Garston, England

    @virginmedia whys your Internet ****?? Never works when I want it to

  • SmithysMaud
    Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia All the while taking my direct debit payments for a service I am not getting

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kerbear_t
    Kerrin McIntosh 💙 (@kerbear_t) reported

    @zahid_ramzan @virginmedia Mines been down since yesterday and says will be fixed by Monday day. Outrageous!!!

  • djnikc
    Blah! Blah! Blah! (@djnikc) reported

    @ElJaffoGuzman @virginmedia you won't help still waiting for a reply myself

  • Bowtomephil
    Phil (@Bowtomephil) reported

    @Stsantek @virginmedia The worst of it is that the 28m fine will not be distributed to all those it affected. OFCOM will use it to pay their CEO etc a large bonus.

  • jomas1704
    josef (@jomas1704) reported

    @virginmedia sort your horrible internet out 👍🏻

  • ECTXPLXSM
    Jordan || Dean Kinnie || (@ECTXPLXSM) reported

    I'm trying to be active but virgin media sucks sorry guysss

  • adam_luxon
    Adam Luxon (@adam_luxon) reported

    @theashrb It isn’t at all and they’ll still think they can get away with it. The government should intervene in this matter to ensure that all public goods cannot outsource their customer service. A few months ago, I had a horrible call with virgin media after my contract finished

  • unia_x
    unia (@unia_x) reported

    @Stsantek @virginmedia Hartlepool, Swindon, Reading - 3 places where I know for a fact a VM connection has packet loss. They’re selling a broken service and are getting away with it.

  • _James_Jones_
    Jimmy Jones (@_James_Jones_) reported

    @AdamT1875 @virginmedia Correct! I managed to use Starbucks WiFi to send the message. I reckon their own staff are also suffering with poor connections due to not responding after requesting info... they are currently arguing the toss on chat saying, you sure its not in the box? GAPING HOLE SAYS NO!

  • DoctorDisco63
    Owen Luckhurst (@DoctorDisco63) reported

    @MartinSLewis @MartinSLewis hearing about Virgin Media today I’m not surprised. They did the same to me around 2020, except they lied to me about my cancellation date. By the time I called to cancel, they said it was too late. So I disconnected everything and didn’t pay them a penny more.

  • stuzig
    Stewart Hunt (@stuzig) reported

    @virginmedia why is my Internet and TV cutting out several times a day, every day? Was told it would be fixed and to call back if still having problems and now completely unable to get through to anyone. This is not acceptable service