Virgin Media Outage Report in Prescot, Knowsley, England
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The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wallasey, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Wigan, Runcorn, Widnes, Skelmersdale, Prescot and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Wallasey |
Wi-fi | |
| St Helens |
Internet | |
| Liverpool |
Wi-fi | |
| St Helens |
TV | |
| Northwich |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Michelle Mattos
(@ChellyMat) reported
from
Liverpool, England
@virginmedia Yeah we’ve been a customer for years, I know how to do that. The issue was that we got a new package (router, TiVo, landline) that got installed on Saturday afternoon, and by Saturday evening the package was cancelled for no reason
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Michelle
(@michdavey71) reported
from
Maghull, England
@virginmedia do you have an alternative number I wish to cancel my contract but haven’t got time to be constantly on hold.
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Michelle Mattos
(@ChellyMat) reported
from
Liverpool, England
@virginmedia Anyways, your engineers are great, especially Robbie who came out to help us last minute. Still don’t know why our contract was randomly cancelled but we’re expecting more info on Tuesday or something, so I’m not gonna fuss about it on Twitter 💙
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Iain Dyer
(@IainMichaelDyer) reported
from
Garston, England
@virginmedia Simply by reconnecting my services after saying that you were happy to rearrange the bill payment date and my services would be unaffected. I have been told this is impossible though so cant see it happening. Its really bad customer service IMO.
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Shaunna
(@tiny_mischief) reported
from
Risley, England
@FreelanceFee @virginmedia Oh don’t get me started on them. Relentless issues. But I’ve learnt if you kick up enough fuss on social media they’ll do anything to shut up you
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia @McBeth1977 You need to actually get to speak to somebody in order to raise a complaint.
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Buttery Keith
(@75jacko) reported
from
Runcorn, England
Superfast broadband you say @virginmedia but no connection for virtually the past 2 days in the WA7 area. Each time a time is set for fix estimate it changes by an hour or even more, last night extended from 11pm to 8am and now saying 10.05am. Not good enough!!!! #shambles
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@MattTRFC @Stemac2010 @virginmedia Yes Matt, I was shocked too I had no choice but to hand my 30days notice in, I’ve been with them since 2009 no way I’m paying £1 more a month for 100mb compared to what a new customer would pay for 300mb!
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Shaunna
(@tiny_mischief) reported
from
Risley, England
@virginmedia Nothing so far but our WiFi went down not so long ago, you upgrade us. Our box never turned up then there was a problem in the area (forever reoccurring) which wouldn’t be fixed for several days. Not good when you run a business from home
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Michelle
(@michdavey71) reported
from
Maghull, England
@virginmedia do you have an alternative number , I wish to cancel my contract but haven’t got time to be constantly on hold .
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Wirral Kloppite
(@paulgtrainer) reported
from
Birkenhead, England
@paulychan @virginmedia My internet went down for 30 mins. Came back on 5 mins into the game. I'm on BT (not for much longer if I can help it!)
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@LeoNak8484 @bt_uk @virginmedia @virginmedia just as bad I’m afraid
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Andy Wroblewski
(@WirralLiverpool) reported
from
Birkenhead, England
@virginmedia I’ve had issues during my 12month contract & I still rang up to renew. I was then told I wasn’t entitled to any new customer deals & I’d have to pay a £1 more a month for your budget service compared to what a new customer would pay for your top package.
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
Shocking service from @virginmedia call centre tonight and still waiting for a manager to call me. #notholdingmybreath.
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@ChrisMa72444992 @virginmedia Wow! Really are breaking the boundaries in shocking customer service
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AmyNaylor
(@amynaylorr) reported
from
Liverpool, England
@virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia Send an engineer to fix the faulty equipment would be a start. Manager never called back btw. #shocking
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia @marcyeboah That’s the problem. You can’t help on social media as you are not empowered to do so. You merely advise to call the number that is causing all of the issues in the first place
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Jools 4
(@jjools4bob) reported
from
Liverpool, England
@virginmedia @Rylan No the thought of seeing him makes my blood boil and my ears ache.Yes I am a virgin customer not happy with this shit.
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Dan Cross
(@dancross88) reported
from
Haydock, England
Absolutely disgusted with the poor customer service and attitude of ‘Stefan’ from @virginmedia - rude, unhelpful and decided to end the call by hanging up instead of following my request to speak to a manager.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Leee Jeffries
(@leeejeffries) reported
@guyrleech @virginmedia Mine was the other war around, I received the new one, plugged it in and it didn't work. I had to wait for the old one to stop before I could plug in the new one. A little communication and scheduling would really help.
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Hornsyafc
(@Hornsyvilla) reported
@virginmedia @supermintyone Surely I’m well within my rights then, to ask why on earth the service page says it’ll be finished by 10 o’clock? Not sure about you but somehow I don’t see the council@writing a permit to dig the road up on a bank holiday Monday
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Sab Adri
(@sabseshadri) reported
@virginmedia Well there’s still no Internet. I’ve been working from home and the constant promise to fix it on the AM and PM has lead to a lot of disruption for work and home. It says it should be resolved estimated at 10am today which I am not sure about. Do you know a real timeline?
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denn1p
(@denn1pires) reported
I was actually thinking about suing u guys @virginmedia, because Im paying for something Im not able to use! I think u dont even care about it, because last month i had the same issue and u guys solved it! now im having the same issue! i probably laughing at my face.. anyway
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Sunrise
(@Pennyfab1) reported
@virginmedia I’m afraid your generic response is not helping. It’s not MY account . The whole area is down without connection for the 5th day today . Keep being fobbed off with extended fix times. We want honesty from @virginmedia as don’t want to spend £’s unnecessarily on extra equipment
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AKITAOW
(@AkitaTTV) reported
@virginmedia probably the worst provider for internet in regards to stability. Daily outages ranging from 5 minutes to 30 minutes. No compensation will be given as you claim you’re still giving your service. Stability is shocking. Will not be renewing.
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Jacob
(@Jastilus_) reported
Just had a scam caller claiming to be @virginmedia saying they want to "boost our internet". They used classic scam techniques like using fear "every second you delay is corrupting your whole network". Just a warning to any other Virgin Media customers that this is going around
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Hornsyafc
(@Hornsyvilla) reported
@virginmedia @Alf__C @alf_c Why don’t you lot just communicate in house? One ******* call to the engineers would have sorted this 5 days ago. Instead you’ll sit here like a stupid parrot repeating the same information that you know isn’t helping anyone
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aaron
(@azzamoo) reported
@virginmedia seriously it’s been 5 days without any internet connection! How long does it take to fix a cable? Absolute joke of a company #virginmediadown
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Hassan Hassan
(@hassyafc) reported
@virginmedia This is a example of virgin media quality you work for them and your not aware that's there's faults in the area last 4/5 days. Nothing wrong with my equipment. If you took time out to look into it you would know what the issue is #virginmedia #virginmediadown @richardbranson