Virgin Media Outage Report in Prescot, Knowsley, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Wigan, Billinge Chapel End, Skelmersdale, Runcorn, Warrington, Northwich, Prenton, Prescot, and Widnes.

City	Problem Type	Report Time
St Helens	TV	2 days ago
Liverpool	Wi-fi	2 days ago
Liverpool	Internet	5 days ago
Liverpool	Internet	6 days ago
Wigan	Wi-fi	6 days ago
Liverpool	Internet	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Kerry Pearse 💕 (@KerryPearse) reported 2 minutes ago from Widnes, England

  @virginmedia so much easier to cancel payments than actually sort issues out with you. Customer services Not helpful and don’t care

• 
  Kerry Pearse 💕 (@KerryPearse) reported 3 minutes ago from Widnes, England

  @virginmedia It’s ok I’m not explaining the issues on here then.

• 
  Craig Richardson 🌈 (@MrCRichardson) reported 4 minutes ago from Liverpool, England

  @virginmedia how do you you speak to the specialist complaints dept. I have had a billing issue for over 2 months, that still isn’t resolved? Told last week would get call Monday still waiting...

• 
  Catherine Robinson (@CatherineR0bb0) reported 9 minutes ago from Leigh, England

  @virginmedia @virginmedia my internet keeps turning off and has been for 2 days now. It’s been rebooted and is still doing the same thing. Online checking status says there’s not an issue- there definitely is an issue WN7 postcode

• 
  Warren Davies (@wptd17) reported 11 minutes ago from Warrington, England

  @virginmedia Trying to update my TiVo box but issues on the router mean that the TiVo is in a loop stuck at 16%. Help!!!!

• 
  Sam Cartwright (@samtcartwright) reported 14 minutes ago from Golborne, England

  @virginmedia @BTCare do you want another customer?

• 
  Irish Stu (@sturichie) reported 16 minutes ago from Eccleston, England

  @virginmedia now 50 minutes on the phone. Absolutely useless customer service. If only I could speak to someone I could cancel

• 
  Liam Eaglestone (@liameaglestone) reported 18 minutes ago from Liverpool, England

  @virginmedia how do I best report the broadband is not working at my home?

• 
  Wesley Tensel (@bigdrwes) reported 27 minutes ago from Leigh, England

  Another outage with @virginmedia - I’ve been told as a contingency you would be able to send me a dongle as I have to work remotely at times for my #NHS work. Can someone assist with this please and unable to get through on the phone

• 
  Kerry Pearse 💕 (@KerryPearse) reported 28 minutes ago from Widnes, England

  @virginmedia Tried ringing but got nowhere on phone to customer services so just need to cancel. Is this something I can do via the website?

• 
  Kerry Pearse 💕 (@KerryPearse) reported 29 minutes ago from Widnes, England

  @virginmedia A member of the family has dementia and now gone into care home so need to cancel the policy, we have power of attorney which should be noted from last time we sent it to you but they wouldn’t help as they said they can’t deal with us for this situation

• 
  Sam Cartwright (@samtcartwright) reported 34 minutes ago from Golborne, England

  @virginmedia It’s gone off again, says estimated fix time is 4pm tomorrow.. what is going on? Lowton area, warrington. Seriously considering swapping to another provider and only just sorted a new deal with you. I’m not happy.

• 
  Wesley Tensel (@bigdrwes) reported 37 minutes ago from Leigh, England

  @virginmedia anyone working today to help with a query?

• 
  liam worrall (@liamworrall24) reported 38 minutes ago from Wigan, England

  Virgin media as got to be the worst Internet provider around!! Constantly down

• 
  oppositejohn (@oppositejohn) reported 42 minutes ago from Liverpool, England

  Could @virginmedia be any more crap if they tried? Internet on & off all day. **** Turpin had the courtesy to wear a mask #fail #virginmedia

• 
  parki99 (@parki99) reported 49 minutes ago from Seaforth, England

  @virginmedia service is down Again in L22. When are you going to do a proper investigation into the cables and rectify your infrastructure. You may provide the fastest broadband, but what good is speed when there is an issue delivering it to properties?

• 
  Craig Richardson 🌈 (@MrCRichardson) reported 54 minutes ago from Liverpool, England

  @virginmedia Already tried the text service this was my last ditch attempt to resolve on here

• 
  parki99 (@parki99) reported 56 minutes ago from Seaforth, England

  @virginmedia daily reeboting of my router is not an answer. Giving me another new router where I then have to reset all of my smart devices is not an answer. Sort out the supply. The BT cables are now in service in my area and switching is looking more likely!

• 
  Kirst-Lou✨💛💜 (@kirst_louisexxo) reported 58 minutes ago from Liverpool, England

  Smooth play the same **** every half hour I swear; been here since 2 and I’ve heard the same song 3 times already worse than virgin media.

• 
  Sam Cartwright (@samtcartwright) reported 1 hour ago from Golborne, England

  @virginmedia any update on the internet and phone outage in wa3 area. Your website says the expected time for it to be fixed was 4pm.. been off all day.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Elaine Ford (@FordLainey) reported 2 minutes ago

  @virginmedia Unbelievable - just spoke to someone else on technical team who again told me that couldn’t help and the password change should of fixed. Now waiting for 24 hours for a tech person to help ???? How is this acceptable

• 
  Elaine Ford (@FordLainey) reported 4 minutes ago

  @virginmedia Yes but not without this other weird things popping up about authenticating devices ? Separate issue they don’t understand either ! Don’t understand why you make us speak to a tech person who can’t help.

• 
  Nicola Askham #TheDataGovernanceCoach (@Nicola_Askham) reported 5 minutes ago

  @virginmedia who should I contact to cancel my Dad's contract with you? He has moved into a care home - you have a power of attorney on record for me

• 
  Carpe Galactica (@CarpeGalactica) reported 5 minutes ago

  @virginmedia Now I'm on the phone to someone in the disconnections team who can't offer me what I was just offered, so instead I'm just going to cancel. Goodbye @virginmedia, tired of being messed around

• 
  Accident Repair WXM (@LindopSmart) reported 6 minutes ago

  @rhij7xx @wrexham @virginmedia Will be no redress for non service as well. Pretty poor all round really moving the repair completion date all the time & being fully transparent of the issue

• 
  Carpe Galactica (@CarpeGalactica) reported 7 minutes ago

  @virginmedia Yet another two hang-ups today. I was literally just offered a renewal that was acceptable to me, then 5 minutes of silence before being disconnected. Then, I immediately call back, and I couldn't even get through authentication before being disconnected.

• 
  Kim Moore: #FindMeAHome:NOW!PLEASE (@floellaella) reported 7 minutes ago

  @virginmedia You are by far the worst organisation Ive ever had to deal with. I've been fighting to get money back you owe me for 3 months. Im sick, disabled and genuinely too ill to keep fighting. But you are a BAD COMPANY and I shall make sure I tell everyone I can.

• 
  Ashley Williamson (@awilliamsonuk) reported 8 minutes ago

  @virginmedia When trying it yesterday, during the outage, the checker failed after entering details. Do you not have a general outage map available? There's no issues currently, but two drops in the same day for lengthy periods is concerning for a fibre line.

• 
  Elaine O'Donnell (@elaineocdonnell) reported 8 minutes ago

  @virginmedia internet has been down since 9pm last night in SE12. No update through service status on when it will be resolved. Please can you update asap? Trying to work from home tethering through phone

• 
  Baz (@straubarry) reported 9 minutes ago

  @virginmedia Hi, my TV went down first and now the hub. The lights are flashing green