Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Warrington, Ellesmere Port, Birkenhead, Wigan, Prescot, Widnes, Northwich, Runcorn, Skelmersdale, and Bootle.

City	Problem Type	Report Time
St Helens	TV	18 hours ago
Liverpool	Internet	1 day ago
Liverpool	Total Blackout	3 days ago
Warrington	Internet	5 days ago
St Helens	Wi-fi	6 days ago
Liverpool	Internet	8 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  murf (@JohnMurphy9172) reported 2 minutes ago from Liverpool, England

  @virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me

• 
  Kevin Saunderson* (@kevsauno) reported 8 minutes ago from Liverpool, England

  @virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.

• 
  Kevin Dudson (@Duddydudson) reported 10 minutes ago from Wigan, England

  @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

• 
  (っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ (@beakybox) reported 11 minutes ago from Litherland, England

  @virginmedia broadband being down again, how, why

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 19 minutes ago from St Helens, England

  @virginmedia you are so crap we don't pay you to keep having problems daily

• 
  Lindz Devine (@LindzDDub) reported 29 minutes ago from Wigan, England

  @virginmedia I never have any issues when it comes to my laptop, though. Just my PS5

• 
  Tony (@AckerHeron) reported 30 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Elisabeth Hilton (@elisabethhilto4) reported 32 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

• 
  Gary Kilroy (@Gary_Kilroy) reported 33 minutes ago from Liverpool, England

  Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

• 
  Gareth Hughes GBC TV (@GarethWHughes) reported 35 minutes ago from Roby, England

  Has virgin media gone down? #virginmedia @virginmedia

• 
  Rob (@Robertlfc_) reported 39 minutes ago from Liverpool, England

  @virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!

• 
  Amanda Ralph (@aralph50) reported 40 minutes ago from Liverpool, England

  Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia

• 
  Carol Rowles (@CallyRaven) reported 43 minutes ago from Westhoughton, England

  @virginmedia I seem to be the first one to report them, still saying intermittent problems in my area. Can't get to speak to anyone on phone, I rely on the Internet.

• 
  Tim Cooke 🇺🇦 (@timmycooke) reported 45 minutes ago from Wigan, England

  @virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!

• 
  Tim Jackson (@TimmyJ1972) reported 46 minutes ago from Garston, England

  @virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine

• 
  Bootle Bucks (@BootleFCBucks) reported 47 minutes ago from Liverpool, England

  @JamesSymes8 Virgin Media. It keeps going really bad.

• 
  Lesley Murray (@les_murray71) reported 49 minutes ago from Wallasey, England

  @virginmedia Thats just an update to say they are dealing with the issue, people want to know what the issue was and why it is taking so long to repair, there is a continuous extension to repair time and your customers at least deserve detailed information

• 
  Mrs Smith (@SmithysMaud) reported 53 minutes ago from St Helens, England

  @virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.

• 
  Lesley Murray (@les_murray71) reported 59 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?

• 
  lloyd #utft (@111O1O1O11O) reported 60 minutes ago from Wallasey, England

  No service in CH44 for 2 days last week, back on for 2, then off again today. No text updates but service status says a fix by 20.00. Won't happen though will it? @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Trina S 💙 (@BrownEyedGirlGB) reported 9 minutes ago

  @virginmedia Today it went at just before 11:00 whilst I was trying to complete probate online. After service check said no issues, then fault with kit, it settled on intermittent issue in your area. 3/?

• 
  Paul Wright (@selhurstpaw1) reported 10 minutes ago

  @biggle1908 Avoid Virgin Media at all costs. Call centres are overseas. Back up if you have real issues is very slow. Regular price increases. When you renew your contract, it will be considerably higher.

• 
  sirkeirstalin (@stalinoverlord) reported 15 minutes ago

  @biggle1908 I've been with Virgin Media since they were called NTL. I did switch to BT for a spell, but the speed was **** in comparison; I soon went back to Virgin Media. This is just for the internet, though.

• 
  Dr Ioannis Zisis 🏴󠁧󠁢󠁳󠁣󠁴󠁿🇬🇷🇪🇺 (@zisisioa) reported 16 minutes ago

  Abysmal service from @virginmedia ...24hours without broadband/tv and so much time wasted on chatbot checks....they dont even bother to log a case.

• 
  simon withers (@KalEl_WBS) reported 17 minutes ago

  @virginmedia You never reply to messages! Why bother asking to send us a DM. Also what’s the confusion you mentioned?

• 
  Shardon (@shardon1980) reported 19 minutes ago

  @virginmedia Issue still not fixed . your compensation is £10.34 a day . What about subscription services like Netflix etc . I’ve had to use data from my phone to work, this is unacceptable in an age where everything is WiFi. Also no contact from your team. This is a major issue in the area

• 
  Sam Sheehan (@SamanthaJane_H) reported 21 minutes ago

  @virginmedia WHY DO YOUR CONTRACTORS NEVER SHOW UP?! 3 WEEKS OF NO BROADBAND AT THIS POINT AND NO SIGN OF ANYONE FIXING IT BECAUSE YOUR STAFF DONT TURN UP

• 
  Matt ⚡️ (@MattOfTheSouth) reported 22 minutes ago

  @virginmedia any reason why I can't get gig2 as a gig1 customer? Is it only available to new customers? Ridiculous if so. Postcode checker says it's available on my postcode if I was to order a new package?

• 
  DANJO 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@D4N7O) reported 26 minutes ago

  Is sky sports + not working for @virginmedia users? #SkySportsPlus

• 
  Roy Cadge (@RoyCadge) reported 27 minutes ago

  @virginmedia Try no, I don't have time for your company anymore! Had a hour call and as the person did like me saying come back with a better offer they hung up on me! Not very good customer service team! Now removed me from all your systems! Do not hold my data anymore!