Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Prescot come from postal codes L35.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 01/13/2026 13:35

January 13: Problems at Virgin Media

Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Northwich, Ellesmere Port, Eastham, Wallasey, Warrington, Wigan, Runcorn, Widnes, Skelmersdale, Prescot and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomLiverpool Wi-fi
United KingdomSt Helens TV
United KingdomNorthwich Internet
United KingdomLiverpool Wi-fi
United KingdomEllesmere Port Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • EFC26PJ Blue cladding 🍺 (@EFC26PJ) reported from Liverpool, England

    @virginmedia ABSOLUTLY ******* disgusting customer services. Just tell blatant lies and after a hr, when i try and cancel, I just happen to be disconnected. @richardbranson you're a joke and your companies rip off the British people you ******* Tory arse licking ****. 🤬🤬🤬🤬

  • yorkshirerosie Katie Cannon (@yorkshirerosie) reported from Warrington, England

    @virginmedia V pleased with the outcome , refunded and guaranteed that no further international calls will be allowed. Not sure how it was made in the first place but I’m not out of pocket so great customer service 👍

  • Tim2300G Tim Groves (@Tim2300G) reported from Birkenhead, England

    @Hortini @virginmedia I have had this on other media sites, my email address had been used to attempt to hack/login. Scammers failed attempts logged me out as well .

  • Horwichbloke My name is Michael (@Horwichbloke) reported from Horwich, England

    @sinners40 @virginmedia As soon as I saw an engineer messing about with the service box in front of my house, I knew I'd be in trouble. Supposed to be a upgrade to my service. Going well isn't it!

  • Sophgrimmy_ soph✌ (@Sophgrimmy_) reported from Wigan, England

    It’s so frustrating when the internet is down for about the 500th time 😬 #virginmedia

  • AmandaDavies07 Amanda Davies (@AmandaDavies07) reported from Warrington, England

    To all my followers. DO NOT go to @virginmedia we had installed last night. Now not working. My vulnerable mum cannot get hold of me-phone not working-as they have no engineers until Tuesday. They don’t work Sunday & earliest app is Tuesday! If mum falls again god help Virgin🤬

  • Hortini Rick Houghton (@Hortini) reported from Liverpool, England

    As usual shocking from @virginmedia trying to log on to my online account. Changed password and now it’s not accepting the new one or old one. They are terrible!

  • jmgreenall Jason Greenall (@jmgreenall) reported from Standish, England

    @virginmedia Not you fault I know but unfortunately for me this seems to be the default response for virgin customer service, along with passing us over to another dept! Also your sales rep, who said, “any probs give me a call” has gone AWOL!

  • M__Griffiths Michael Griffiths (@M__Griffiths) reported from Warrington, England

    @virginmedia Not been given anything. I called Friday regarding my bill. Left my contact details and was told within 48 hours I would get a call back. I was hoping to not have to escalate to a complaint and for it to be dealt with via the manager who was going to call me.....WITHIN 48 HOURS!

  • radio_caroline Trains (@radio_caroline) reported from Haydock, England

    Virgin media broadband fails again telephone and broadband went off around 2pm still no service not two months goes by without it failing think twice before you sign up

  • The_MJ_Maher Mick (@The_MJ_Maher) reported from Horwich, England

    @virginmedia Numerous times. Internet constantly dropping out. Every day for the last week. Nothing coming up on the service checker.

  • Terry_Crawford Terry (@Terry_Crawford) reported from Wigan, England

    @virginmedia are a joke!!! I just can’t resolve a simple issue with them! It happens every time... #HappyValentinesDay #ThursdayThoughts

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Wigan, England

    @virginmedia No. I don't think it's a broadband issue but it certainly has me foxed. I feel it's an Android version issue.

  • bloodshakex jess carney (@bloodshakex) reported from Wallasey, England

    @virginmedia your virgin media store is down, and won’t let me watch a film that I’ve paid £8 for. The most disappointing service I’ve ever received, as I held on your phone line for 40 minutes only to be told nothing can be done.

  • kopitesaint91 Matthew Purchase (@kopitesaint91) reported from Wigan, England

    @cavolfc @virginmedia 😂😂😂 I do and it seems to make the service worse

  • LIAMREILLY20 LIAM REILLY🌹 (@LIAMREILLY20) reported from Warrington, England

    @virginmedia Signed up with Virgin to save money, offered Sky movies for 3 months, not told to cancel myself 30 days before 3 months up, didnt need it Anyway as i had it on netflix, now have to pay double for 2 months. Very annoyed with Virgin...

  • pendo86 Dan the Man 🏳️‍🌈 (@pendo86) reported from Rainhill, England

    The internet is so shockingly shit at mum’s house. Can’t even watch Netflix without it buffering every 2 minutes. Please sort it out @virginmedia!

  • bigjeast John Eastham (@bigjeast) reported from Wigan, England

    @virginmedia why is your internet always dropping out in the wn3 area. 4 weeks on the bounce now. Latency and speed test are poor too.

  • M__Griffiths Michael Griffiths (@M__Griffiths) reported from Liverpool, England

    Told @virginmedia last week I need to end my contract due to moving address....just got my bill through and they have removed the credit I was getting as I have been with them for so long all because I am leaving. Great service that isn’t it....what a joke !!! 👎🏻

  • leeamitch Lee Mitchell (@leeamitch) reported from Westhoughton, England

    Tv problem yesterday, broadband issues yet again today....please @virginmedia let me out of my contract so I can go to a different provider who actually gives me a consistently good service 🙏

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • al_sabariego Albert Marcos (@al_sabariego) reported

    @virginmedia what’s going on? No internet connection since 9am. Please don’t tell me everything works because it doesn’t. The service you guys provide is rubbish in the last few months. There is not a single week your service is down. Any update. When is it going to get fixed?

  • MTBSte73 Steven Watkins (@MTBSte73) reported

    @virginmedia Yes, I got an Asda SIM and the phone says 'network locked' when I put the new SIM in...

  • Stufffffz name goes here (@Stufffffz) reported

    @HNicholas @virginmedia Expecting @virginmedia to help? Don't be stupid now they already have your money they don't give a f about you now

  • brooklands911 tony (@brooklands911) reported

    @virginmedia Waste off time you guys on here ,if I ring that will have the same games I had yesterday, and please goto trustpilot 1,000"s on there saying the same , 20 years a customer treated like a crap

  • TheSakeDiary Ben Andac (@TheSakeDiary) reported

    @virginmedia Second: I was told that for 4 days continuous outage I am only calculated to receive compensation of £8. So I can be grateful to pay £54 instead of the usual £62 for my trouble.

  • PhilSkelly67 Phil Skelton (@PhilSkelly67) reported

    @virginmedia Of course I have, and usually your website crashes at this point. Your complaints procedure is even worse than your service. The outages are frequent, but conveniently don't qualify for compensation. All in all, a shockingly poor service. Roll on February.

  • TheSakeDiary Ben Andac (@TheSakeDiary) reported

    @virginmedia Thanks for reaching out but have already spoken to agents & appalled at the response. First, the service status page says there are no issues, but upon speaking to agent they confirmed this was untrue & their is an area outage (since 18th) that won't be fixed until 21st earliest

  • KirstyMackayy kirsty🌻 (@KirstyMackayy) reported

    @virginmedia It’s not a broadband issue it was the horrific unsafe installation I have received and the 4 hours I have spent on customer service lines with no result :)

  • PhilSkelly67 Phil Skelton (@PhilSkelly67) reported

    @virginmedia No thanks, fed up with the overall service status, today the Broadband is dropping in and out, tomorrow it will be something else. Spoke to one of your engineers last year who said the hardware in our area was in a shocking state and needed replacing, I bet it hasn't been done.

  • emsfly emma • she/her • inactive (@emsfly) reported

    @quackiems sym virgin media go die in a ditch u and ur **** wifi smh