Virgin Media Outage Report in Prescot, Knowsley, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Warrington, St Helens, Widnes, Skelmersdale, Runcorn, Prescot and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Wigan |
Total Blackout | |
| Wigan |
Wi-fi | |
| Wigan |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia my dad’s email address has been hacked. VM says he has to re register his email address. He’s spent nearly 3hrs on live chat today trying to fix it. He’s 86 and relies upon his email to order from home. Can you please explain to me the process to correct this issue?
-
Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@VodafoneUK I'm not sure... as far as I can tell it's a @virginmedia issue. But you may be able to help. No one on Vodafone can call our virgin landline. It just beeps or says the number and code combination isn't recognised.
-
Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
-
Graeme Bamber
(@gbam86) reported
from
Liverpool, England
@virginmedia @gbam96 Yes it has been cancelled now, it was the manner it took to get there! Nearly 20 mins of asking to cancel! he had a bad attitude. Very disappointed with the customer service
-
Gill Lysons
(@gilliblogs) reported
from
Newton-le-Willows, England
@yicker @virginmedia Had the same thing when my Gran was poorly, trying to explain to HMRC why they couldn’t visit her for an assessment - eventually I had to say “look, she’s dying” Bloody awful . Hope you’re ok xxx
-
Andy Dunbar
(@Andy_Dunbar) reported
from
Liverpool, England
@virginmedia Is that minimum 12 months subscription or can I cancel at anytime?
-
Benji McLoughlin
(@BenjiMaccers) reported
from
Haydock, England
@JolyonMaugham @virginmedia @SP_EnergyPeople ongoing complaint since March. They are actually extorting me.
-
Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Hi!! Just letting you know my land line issue still isn't fixed. Someone is supposed to be calling me back today. I'm really hoping they do. Just wanted to say thanks to Robert too for being so helpful. Despite this still driving me mad.
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia This takes me through to a help and support page - what do I do next?
-
Joanne Johnson
(@Joanneincrosby) reported
from
Liverpool, England
@virginmedia tried to contact Virgin media for days! We had no internet for last Saturday, Sunday , Tuesday in the area . You call and it will not let you contact to anyone as it’s a complex problem in the area. Anyone know a better provider I’ve totally had enough.
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia It’s ok I’ve managed to get around my dad’s security question - it was an issue with the lower / upper case. I’ve updated his password and his email is now receiving emails on his phone and iPad - I think we’re ok. Frustrating that the live chat sent him around in circles
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia No nothing - no reference number. The inconsistency of service between live chat, phone and Twitter is mad. It doesn’t feel like you’re speaking to the same company
-
Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia But on the online forum it says others have had the same problem and your technical department need to contact Sky and the line needs to be routed to you again as it's a porting issue. I can't see any other examination although I appreciate I'm not a technician.
-
Ann_1878
(@Toffeegirl13) reported
from
Halewood, England
@MachinegunSi @virginmedia Been ****** awful lately, sick of it. Think I'm gonna serve them
-
Marc Lancaster
(@Kiefer1667) reported
from
St Helens, England
@virginmedia how can we find out when you are transferring our mobile numbers to the vodafone network instead of ee?
-
Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia He said it '100% wasn't a porting issue' and that he would look into it but that wouldn't be the answer. Another lady called me later on a few times and asked me to call our land line on three separate occasions and she could call back to get the times. But haven't had a call yet
-
Lukefoster89
(@LukeFoster89) reported
from
Sandymoor, England
@virginmedia Hi, what's the best way to make a complaint? I've never experienced such incompetence from a call centre in my life. Please can some one review my calls over the last few weeks.
-
Ray Waring
(@RayWaring) reported
from
Liverpool, England
@virginmedia Also I’ve just tried and it won’t accept the answers to the security questions - which are both ok. Can someone contact me to help me out please?
-
Matt Duncan
(@maffew85) reported
from
Warrington, England
Why do I even pay you so much money each month @virginmedia when your internet has gone down twice in two days. Shocking!!
-
Ann_1878
(@Toffeegirl13) reported
from
Halewood, England
@MachinegunSi @virginmedia Yeah same here Si, never had any problems but the past 12 months or so been shite
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Abby Speller 🇬🇧🇪🇺
(@AVMSpeller) reported
@virginmedia @virginmedia I called 4 times and was told different things every time (virgin can't do anything for 48 hrs, it was not a problem an engineer could fix) never got a promised call back. I am now waiting a long time on an engineer and am unable to work.
-
Michal D
(@MichalDob) reported
@virginmedia Access to the my online account. I have no access to my bills since my service started in Nov 2020. I will now be raising this with dispute service and requesting a deadlock letter.
-
K Thomsett
(@kthompsett) reported
@BBCWatchdog Please can you look into @virginmedia ,trust pilot will give you an idea of the service their customers are putting up with.We can’t get any help from anywhere
-
Wynne Mitchell
(@wazzaster) reported
@PaulaMu14796554 @angela_royle @virginmedia Try e-on if you think Virgin are bad.
-
Andy Fulwood
(@fully69) reported
@virginmedia I’m getting very frustrated with the very weak broadband signal I receive. You increase the monthly bill but since the turn of the year the service is beyond poor. I’ve completed many trouble shooting but it soon reverts back to poor signal!! Please support.
-
AP
(@AParker300) reported
@virginmedia no internet or television since 2pm and I can't get through to anyone on 150. Can someone please help??
-
Robert Wiblin
(@robertwiblin) reported
.@virginmedia are great at making it hard to cancel your plan if you're moving and can't / don't want to keep your plan: 1. Website leads you in loops until you realise you can only cancel on the phone. 2. Phone lines are usually too busy and just reject your call outright. 1/
-
Nige Morgan
(@ShrewsGamingUK) reported
@virginmedia 56mins earlier I waited on the phone to sort a home move issue, when I got through they said they needed to transfer me, another 15 min wait then to be cut off. Tried 5/6 attempts with the online message service which I’ve Waited a total of 2hours with no repsonse!😡
-
Sole.Surfer
(@W45EMS) reported
@virginmedia @kthompsett Your service is trash from top to bottom.
-
Sole.Surfer
(@W45EMS) reported
@zubz76 @virginmedia Yep, unless, 6 months of a crap service paying nearly £100pm and they only offered me £20 compensation, I'm cancelling my contract.