Virgin Media Outage Report in Prescot, Knowsley, England
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The latest reports from users having issues in Prescot come from postal codes L34 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Prescot, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Wigan, Billinge Chapel End, Skelmersdale, Runcorn, Warrington, Northwich, Prenton, Prescot, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
TV | 2 days ago |
|
Liverpool
|
Wi-fi | 2 days ago |
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Liverpool
|
Internet | 5 days ago |
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Liverpool
|
Internet | 6 days ago |
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Wigan
|
Wi-fi | 6 days ago |
|
Liverpool
|
Internet | 8 days ago |
Community Discussion
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Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Darren Thomas (@DagsJT) reported from Cuerdley, EnglandAaaaand @virginmedia broadband is down again. Useless.
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Leigh Wynne (@leighwynne33) reported from Seaforth, England@micramanic @virginmedia @ThreeUK I had weeks without it because of box outside. The connection had de-ttached and thats why rounter wasnt pickin up signal
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Rian Murray (@rian951) reported from Westhoughton, England@virginmedia Well unless you can help with a booster - customer services wanted £360 for an EE one! Most other providers offer WiFi Calling!
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Barry Walters (@BarryWalters7) reported from Seaforth, England@virginmedia yet again our home phone line is not working, can you please let me know when I can expect to have it in working order as per our contract
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Neil (@spuddy1878) reported from Liverpool, England@virginmedia Two different mobile phones and no joy at all. It’s picking up another WiFi signal from someone else but not from my home.
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Darren Thomas (@DagsJT) reported from Warrington, England@virginmedia You could at least have an option to call back customers rather than keeping them on hold. Again, this is really poor customer service.
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John Edgar (@springviewer) reported from Wigan, England@virginmedia As per usual there’ll be no problems in the area, I’ll get told to unplug the box, then you’ll book an engineer for about 5days time, meanwhile the problem magically disappears #badservice
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Darren Thomas (@DagsJT) reported from Warrington, England@virginmedia And this is why I don’t bother calling you for the most part. The service desk where I work are in trouble if customers are on hold for 20 seconds. Virgin are a huge company and can’t afford a call centre where customers don’t have to wait 15 mins (so far) on hold.
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Darren Thomas (@DagsJT) reported from Warrington, EnglandSo that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.
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julie hennelly (@scoobyjue) reported from Seaforth, England@virginmedia this company is an absolute joke. This is like 6 engineers numerous phone calls’ complaints. Can’t get them to call us back. Paying for service that doesn’t work!
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Darren Thomas (@DagsJT) reported from Cuerdley, England@virginmedia Internet gone again. Second time today. Bottom light goes white and starts flashing, then green and flashing. Then the arrows light up green and flash. I can’t get 24 hours out of this service. This isn’t what I pay for and it’s terrible service.
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julie hennelly (@scoobyjue) reported from Seaforth, England@virginmedia and still waiting. Internet keeps going off. Can’t leave because still tied into a contract yet we still have to pay for service we can’t use! #joke
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England@virginmedia Hi was supposed to be yesterday between 12-4 but got a text on Friday night saying issue has been solved. So they did not come out even though they didn't say they were not coming and I waited in for them. I think I have a faulty hub tbh
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Darren Thomas (@DagsJT) reported from Warrington, England30 mins on hold to @virginmedia so far. Absolutely awful customer service. Again.
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Tony Zeverona (@Childwallcable) reported from Liverpool, England@virginmedia you have the worst customer services I have ever experienced from being cut off during calls to failure to call back
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Chris McPartland (@toadfish41) reported from Warrington, England@virginmedia hi can you help me sign in been trying to contact customer services for over 2 hrs tonight
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JoelJelen (@JoelLJelen) reported from Liverpool, England@virginmedia it’s 2019, your online customer service is so poor and your offline telephone service saw me waiting 15 mins and still in a queue! Given up.
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Chris McPartland (@toadfish41) reported from Warrington, England@virginmedia Hi it’s media service I cannot set up an account please help
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julie hennelly (@scoobyjue) reported from Seaforth, England@virginmedia hardly got no service. Rang and complyyet again. Then been told our wiring was wrong and has been for for nearly a year since installed. Gave us excuse after excuse. But still paying full price Engineers been out twice to do new wire. We have put complaint in and
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heather (@heatherjoy3) reported from Ellesmere Port, England@virginmedia since power out earlier my phone has died. Any help please. Ch66 2rz
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie (@ImCynade) reported@virginmedia Even your website won’t load so it must be pretty bad. This is the third day now, I pay an arm and a leg for this can I at least have an update of if you know what it is and when it’ll be fixed?
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Paul Devine (@Paul_Devine13) reportedHello @virginmedia for the 3rd time in a row, your resolution team has failed to call me back. I’d urge anyone thinking about going with Virgin to reconsider. Worst customer service ever by a country mile you cannot get to any layer of management to escalate your complaint.
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Andy Osira 💙 (@AndyOsira) reported@virginmedia Even your service status checker appears to be down, are you having trouble in the west London area? TW9
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Louise Sullivan (@Louise1Sullivan) reported@virginmedia Both I have 2x virgin media tv boxes one is hardwired and still can't watch catch up or on demand without constant buffering and that's on a good day. I'm not prepared to keep paying over £100 a month until my contract ends in may for this woeful service.
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Nie mój cyrk, nie moje małpy (@fxx63) reported@virginmedia I have rebooted the Hub 3 twice. The service has been getting worse as the day has progressed. Now down to 0.9Mbps download, 1.6Mbps upload
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Nie mój cyrk, nie moje małpy (@fxx63) reported@virginmedia It’s telling me that there are no broadband service issues but this is clearly wrong
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Nie mój cyrk, nie moje małpy (@fxx63) reported@virginmedia Also I’m supposed to have been upgraded to the 500Mbps service - doesn’t that make me a “priority customer”? Beginning to wonder what I’m paying for
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Charlene (@BurgessCharlene) reported@virginmedia Sorry is not good enough any more and I understand what estimated times are. I’ve already got a complaint going and this is adding to it. I don’t think virgin quite understands how frustrating this is when it’s happening too often, infect since the merge with O2
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Hanif (@Hanif_A3) reported@virginmedia How about a bad joke and an entire pie, and you waive the fee...
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Thembi Mhlanga (@hockey_demon) reportedJust tried to join @virginmedia and wanted to talk through options with a human-being...I challenge anyone to find their number easily on their 'Contact Us' page, not possible. As such, I think I'll stick with @skytv - it's clear @virginmedia's customer service is non-existent