Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (55%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Prescot, Wigan, St Helens, Billinge Chapel End, Skelmersdale, Runcorn, Warrington, Northwich, Prenton, and Widnes.

City	Problem Type	Report Time
Liverpool	Internet	23 hours ago
Prescot	Internet	4 days ago
Wigan	Internet	4 days ago
St Helens	Wi-fi	4 days ago
St Helens	TV	7 days ago
Liverpool	Wi-fi	7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Rebekah Jones (@Rebekah87816847) reported 4 minutes ago from Birkenhead, England

  @followmeplz39 @virginmedia All back up again now .. but seems the whole country went down at once

• 
  Amanda Ralph (@aralph50) reported 6 minutes ago from Liverpool, England

  @virginmedia must hate all their customers if they treat customers of 30 years this badly @skytv

• 
  Amanda Ralph (@aralph50) reported 10 minutes ago from Liverpool, England

  @virginmedia worst customer service ever. Have been a customer for 30 years and called today to review my package. 35 minutes, 3 departments later and still no closer to being sorted.

• 
  Susan Rigby (@terrificsue) reported 11 minutes ago from Wigan, England

  @terrificsue everyone out there be careful when receiving telephone calls and if they say they are from Virgin Media please check and check. I have been scammed today out of a lot of money . I am the one who thought would never be scammed but I was. Oohh .

• 
  Woggy (@Allenwalkden) reported 15 minutes ago from St Helens, England

  Internet @virginmedia is down in WA10 and your device status page is giving a 404

• 
  Chris molyneux (@MOL_FSG) reported 16 minutes ago from Warrington, England

  @skytv fancy making me a deal @virginmedia arent interested in keeping me as a customer 🤔

• 
  L3 Red (@JamieLFC1972) reported 16 minutes ago from Liverpool, England

  @richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

• 
  Chris molyneux (@MOL_FSG) reported 21 minutes ago from Warrington, England

  @virginmedia Never any perks for exisiting customers 🙄

• 
  MickHoll (@aitch5012) reported 24 minutes ago from Liverpool, England

  @richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !

• 
  L3 Red (@JamieLFC1972) reported 26 minutes ago from Liverpool, England

  @virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.

• 
  L3 Red (@JamieLFC1972) reported 36 minutes ago from Liverpool, England

  @richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

• 
  Craig Adamson (@iamcraigadamson) reported 38 minutes ago from Liverpool, England

  Virgin media making Sky look more and more tempting every night. Another outage, come on guys.

• 
  Whittle (@Stixx1979) reported 40 minutes ago from Birkenhead, England

  @realalanwiggins @virginmedia Pointless reporting anything even if you can get hold of anyone. Has to be the worst customer service about.

• 
  will hughes (@willhughes15) reported 40 minutes ago from Risley, England

  @twoboatsman @virginmedia Had the same problems last year with talk talk... getting nowhere with them until I said I was leaving.. suddenly I got a great deal.

• 
  MickHoll (@aitch5012) reported 44 minutes ago from Liverpool, England

  @virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others

• 
  Baxy (@Baxy2001) reported 44 minutes ago from Wigan, England

  @virginmedia please can you explain why I have been in a queue to speak to someone for over 35 minutes to try and cancel my contract? Absolute joke of a company, poor services and poor customer service.

• 
  owen southworth (@obpls1995) reported 45 minutes ago from Wigan, England

  @virginmedia question for you. If I enter a contract with you where you promise X service +items and I promise to pay X amount. If I don't pay X amount am I breaking the contract?

• 
  Whittle (@Stixx1979) reported 50 minutes ago from Liverpool, England

  @virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.

• 
  owen southworth (@obpls1995) reported 51 minutes ago from Wigan, England

  @virginmedia I do have a problem paying. I'm currently paying for a service where the Internet isn't working half then time. 5 times in the past month we have had no signal. You promise items with your packed Currently received 1/3 and had to complain about that over the phone.

• 
  owen southworth (@obpls1995) reported 57 minutes ago from Wigan, England

  @virginmedia Yes I'm still experiencing issues. Iv paid for somthing that I still havnt got.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Limepickle (@Limepickle12) reported 10 minutes ago

  @virginmedia Since my contract expires this week and my bills rockets up, I kindly ask you this to reduce my bill, it doesn’t seem fair to pay for a terrible service that’s also costing me with work and my children’s education

• 
  Alison Herod (@AlisonHerod) reported 10 minutes ago

  @virginmedia what advice do you have around getting some help with my contract please?

• 
  Rob Large (@gorfmanrob) reported 12 minutes ago

  @afcwomblelong @virginmedia Rarely able to watch Netflix or Prime. Paying a lot of money for a substandard service.

• 
  Stu (@S2bydoo) reported 13 minutes ago

  @virginmedia I have tried on at least 10 occasions including an hour plus on hold yesterday. If only there was a way someone could, you know, HELP ME.

• 
  Tom Darnell (@TomDarnell4) reported 16 minutes ago

  @virginmedia Your customer service desk is also mud. You need to change your bio to one of the worst internet and customer service providers. Not the leading

• 
  Karob (@KarobBean) reported 21 minutes ago

  @virginmedia Internet has been abysmal for over three months. I've upgraded to M350, restarted my router, tried to get through to customer service over and over. I'm paying over £50, I'm one person, I have one laptop and one phone and I can't even have a voice call online. 1/3

• 
  Allyson Harper (@Allyh1H) reported 22 minutes ago

  @virginmedia Over the last few months the internet has been very slow compared to what we should get. The signal strength isn’t very strong either compared to previous periods ie it constantly drops off our smart tv and PS4 so needs reconnecting etc. WFH becomes more challenging too.

• 
  Tony (@redsabre69) reported 23 minutes ago

  @virginhelp @SSJ_Marcy @virginmedia Still waiting on help with my tv channels that i pay for that im not getting, had numerous replies from you but just going round in circles with still no outcome

• 
  Ron Harrison (@RonHarr97128465) reported 24 minutes ago

  @virginmedia Unable to access my emails..Customer service horrific.They don’t help you at all.Rubbish service.Please contact

• 
  Emma Brunning (@topolady) reported 24 minutes ago

  @virginmedia can't seem to report service issues online, just to book an engineer. We're in Leeds LS16 and a number of residents are reporting no Internet/tv. Can you advise if you are aware of the problem