Virgin Media Outage Report in Prescot, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (32%)
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Wi-fi (11%)
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Total Blackout (10%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Runcorn, Prenton, St Helens, Wallasey, Skelmersdale, Widnes, Ellesmere Port, Warrington, Prescot, Birkenhead, Leigh, Upholland and Roby.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Wigan |
Internet | |
| Liverpool |
Total Blackout | |
| Runcorn |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Lucinda Duffy
(@lucindaduffy12) reported
from
Newton-le-Willows, England
@virginmedia Thanks Anthony did arrive but very late and well after our 'slot' - he was under the impression customer services would have let us know? Such a shame to have had to complain, as he was so efficient and sorted things for us. Communication is key though!
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AME
(@AMEB62) reported
from
St Helens, England
@virginmedia complaint about customer service and nuisance calls being received with no one on the line. Told I had been emailed to follow up complaint but no emails received. Appalling customer service #poorservice
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia my internet/tele are not working! Second time in the space of a few weeks
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Stephen Joyce
(@SteJoycey10) reported
from
Haydock, England
@virginmedia Yeh if I want to sit in a queue for hours then get through to someone with no really English language skills! Virgin great when it works and awful if you ever have a problem ! Why don’t you call me?
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia no service from 2nd box so phoned customer service. Automated voice says text with link will be sent. Call ends. Text arrived. Pressed link takes me to page which says that link isn't working. Customer service is a joke.
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Jane Vickers
(@waveyjane) reported
from
Birkenhead, England
@virginmedia your customer service use to be the best hence I’ve stayed for 25 years. Today I have been queued for over 3 hours talking to a BOT. Shocking service.
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Stephen Joyce
(@SteJoycey10) reported
from
Haydock, England
@virginmedia paid £27 and the fight is ******* freezing wtf
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Hi Guy's, we've had no broadband for 36 hours now and you've just text to say you've had to cancel our engineer call tomorrow! What's going on? No broadband and no communication
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Yesterday 3 new boxes installed after weeks of problems. Just turned on tv..no signal. Tried another, same. Phoned & told wait times r long. Advised go on line & try to sort it. I am not a feckin tv engineer but a paying customer who is thinking of going back to Sky.
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia One tv is now working. The other 2 still saying No Signal. I haven't touched sets since engineer was here on Monday. Just used remote controls which I find inefficient.
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia No I just need someone to take ownership of the problem and sort it out
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Yes. I've checked the service status yesterday and twice today. I have screenshoted the result in my earlier tweet on this thread. What do I do now?
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia Internet is down again!!! I don’t need this when working from home! And before you ask I have done every step you ask us to do!!
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Hi John, I did that yesterday & the result was Virgin booked an engineer to attend Monday. However you texted this morning saying due to issues you had to cancel the Engineers visit that was booked for Monday. No further update or comms were given. What do we do? PLEASE HELP
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Done that and it says no known issues. Why have you cancelled our engineer visit tomorrow. Please help
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Frank Keegan
(@KeeganBig) reported
from
Liverpool, England
@virginmedia Yes. I am getting no service via the 2nd box whatsoever. The box light does not change from red. Tried switching off at the wall. Checked leads & have swapped over HDMI lead all to no avail.
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Steph
(@SA57EPH) reported
from
Wigan, England
@virginmedia what’s the best department to speak to about terrible internet even your virgin connect app can’t find our internet!
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Stephen Smith M.D (Manic Depressive)
(@claimsseven) reported
from
Seaforth, England
Thanks @virginmedia for a wasted 5 minutes with one of your ops tonight, trying to flog me your 360 service which I didn't need or want. Can you just get your ops to cut straight to chase in future, instead of me telling them that I'm not interested 5 times!
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Marcas Seán Pádraic Ó Donnċú
(@MJPArmario) reported
from
St Helens, England
@virginmedia worse customer service I’ve ever experienced . Write to me and give me a number to contact and here I am on hold for 15 minutes . No messaging , no digital or chat options to resolve . Need someone who knows we’re in 21st century looking at your service model .
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia I have 3 tv sets showing No SiGNAl. Absolutely fed up now. 3 new boxes Monday & problems with sets since. Now none is working. 😠😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Hadley
(@AggaTheBlagger) reported
@virginmedia They stated that it was a reported network error that would be resolved in 24hrs, that was last week
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Roxy Ward
(@RoxyWard) reported
@virginmedia I will not be dragging a useless box with me to a new address, that is insane. Just send the box to the current address. What is wrong with this company? I have requested this and been told fine, but they need a new address anyway in order to cancel or they cannot. Is it a joke?
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Stuart Edward
(@JacknifeStein) reported
@virginmedia can you please enlighten us to what the problem is in postcode M40? Fibre has been out for more than 24hrs and you are still yet to say what the problem even is, keep extending the time of when it might be fixed. If you don’t know maybe just be upfront about it.
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Byr Genar-Hofoen
(@JudgeMental1st) reported
@virginmedia FYI, it took 2 hours when I should've been working, 6 phone calls on your v poor automated line, and 4 customer services people to cancel my order.
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Bernadette Malley
(@Bernade31879094) reported
@virginmedia It's not me personally,it's neighbours,however the last time the engineer came out he set up boosters to the signal which don't happen now. I can still get Virgin TV.
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Julian Philpot
(@cooljools58) reported
@virginmedia Tell you what. I'll call your team (because it seems the only way I can get you to do ANYTHING is by phone, which is pretty pathetic for a communications company). If your team member cannot understand the problem, I'll write (another) email to your executive office.
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TalkTalk
(@TalkTalk) reported
@Manchesterguy15 We’d like to apologise for the inconvenience and advise you that Virgin Media engineers are on site working to restore service as a priority. We currently do not have any timeframe but would like to ask you to check with us within 24-48 hours. - Ian
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Ashley Johnson
(@AshleyJ54160704) reported
@O2 @virginmedia Help! Existing o2 user who signed up to Virgin boardband last Week. How do I get my volt benefits
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Libby N
(@Libby25N) reported
@virginmedia I called Virgin straight back and cancelled my deal with the Sim and got one without but now I keep getting told by Virgin that I have to cancel the 02 Contract that you set up. I have tried calling @02 4 times to cancel the Sim and 18 month-contract and it is still not cancelled
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Virgin Help
(@virginhelp) reported
@Lucy270268 Hi Lucy. We're sorry to hear of your internet issues. We've tagged @virginmedia here so that they can help. Thanks, VH.