Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 12/01/2025 05:45

December 01: Problems at Virgin Media

Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Northwich, Warrington, Runcorn, Prenton and Wigan.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Internet
United KingdomLiverpool Internet
United KingdomNorthwich Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomSt Helens Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • DagsJT Darren Thomas (@DagsJT) reported from Cuerdley, England

    @virginmedia Internet gone again. Second time today. Bottom light goes white and starts flashing, then green and flashing. Then the arrows light up green and flash. I can’t get 24 hours out of this service. This isn’t what I pay for and it’s terrible service.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia You could at least have an option to call back customers rather than keeping them on hold. Again, this is really poor customer service.

  • CRMann78 NYPD Blue (@CRMann78) reported from Liverpool, England

    @virginmedia Been with Virgin for 5 days of dreadful customer service, how can a mobile set up result in loss of all subscribed tv channels, held in queue for over an hour is the norm, will be cancelling my contract due to this total mismanagement #VirginMediaSucks

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    30 mins on hold to @virginmedia so far. Absolutely awful customer service. Again.

  • JE_Boland Jane Boland (@JE_Boland) reported from Seaforth, England

    I have been on the phone with @virginmedia for nearly two hours and am no closer to getting my problem solved.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia And this is why I don’t bother calling you for the most part. The service desk where I work are in trouble if customers are on hold for 20 seconds. Virgin are a huge company and can’t afford a call centre where customers don’t have to wait 15 mins (so far) on hold.

  • scoobyjue julie hennelly (@scoobyjue) reported from Seaforth, England

    @virginmedia this company is an absolute joke. This is like 6 engineers numerous phone calls’ complaints. Can’t get them to call us back. Paying for service that doesn’t work!

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    So that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.

  • rayjono50 Ray Jono (@rayjono50) reported from Seaforth, England

    Just been holding on the phone for over 30 minutes to speak to a "human being" from Virgin Media" I lost the will to live and hung up. Will call tomorrow to tell them I will be leaving sick of their poor service.

  • JE_Boland Jane Boland (@JE_Boland) reported from Seaforth, England

    Been on hold @virginmedia for 25 mins- now on 3rd call and nearly 2 hours. Shocking customer service. Making my decision to leave that much easier.

  • BarryWalters7 Barry Walters (@BarryWalters7) reported from Seaforth, England

    @virginmedia yet again our home phone line is not working, can you please let me know when I can expect to have it in working order as per our contract

  • elisanarbs Elisa Narborough (@elisanarbs) reported from Warrington, England

    @virginmedia no internet for two hours now: Wifi light green and base light is flashing green, service status in wa1 area said no known issues, please help!

  • HenseyP pet hen (@HenseyP) reported from Seaforth, England

    @virginmedia Yes virgin media website is down ,and quick pay site on virgin media is a scrambled thing ,tried 4 times now ,still scrambled ,but now keeps saying I need to sign in ,but won't accept the sign in ,keeps wanting me to enter security question then just signs out automatically .

  • springviewer John Edgar (@springviewer) reported from Wigan, England

    @virginmedia As per usual there’ll be no problems in the area, I’ll get told to unplug the box, then you’ll book an engineer for about 5days time, meanwhile the problem magically disappears #badservice

  • turnerjaksquin Jacqueline Turner (@turnerjaksquin) reported from Runcorn, England

    What a totally diabolical service @virginmedia 41 minutes and still not got sorted 😡 Now going to cancel our tv & phone package with you. You’re a joke. And will cancel my direct debit and make YOU wait 😡😡

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia So it's not the devices. As I say it's only since this new hub. All I get when I ring customer services is run these tests etc equipment working fine but there must be some underlying problem somewhere

  • flux_blair Alex Downes (@flux_blair) reported from Liverpool, England

    Just had a call from @virginmedia asking me what I use my network for, how many devices I have on the network. Please mind your own business, answers to these questions can be used by OCGs to target my home and only call me if you really have to. Thanks

  • HenseyP pet hen (@HenseyP) reported from Seaforth, England

    @ANIM3TA @virginmedia Doing it to my sister been charging her for all Bollywood showcase along with box nation , only found out about it this past month ,phoned up to say she has never known she had them ,never viewed ,, refusing to cancel them off ,won't listen or nothing ..appalling virgin

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia IT says there's no issues in the area, the speed test was done wirelessly. I have the hub in the same place I have always had the modems, hubs in. This issue has been ongoing ever since I received the newest hub. All wires are in tightly so it's not that. I have a new phone too

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia I am seriously considering changing to another broadband company at the end of my contract because I feel I am not getting the best service from virgin anymore

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ClaretNick Nick (@ClaretNick) reported

    @virginmedia Installation costs. I phoned up and was told the bill had been raised so I have to pay it. I asked to speak to a manager, but there is no one available so they’ve raised a complaint and said someone will phone me within 28 days! Payment is due 11th January 3/3

  • danderson125 David Anderson (@danderson125) reported

    @virginmedia my wifi has been terrible for weeks now. Constantly having to use my mobile data when not near my hub. Tried contacting various times. And when I did get through. Language barrier was a problem. And my problem was never resolved. Customer service is a joke!!!

  • porridgeforlife T (@porridgeforlife) reported

    @virginmedia It is at around 8am but I’m unsure if the same issue will occur again later on this evening. What is the cause of this please?

  • DaveRidgway2 Dave Ridgway (@DaveRidgway2) reported

    @virginmedia You tell me! I was given 3 different prices! I was unable to get anything resolved as your systems were conveniently down again. I was expecting a call at 10am today…. Nothing. As a new customer do I get a better deal??? 👀

  • spencernfranks Spencer Franks (@spencernfranks) reported

    @virginmedia Appreciate your quick response - I wish the emails were as quick instead of a week apart- can the Twitter team not deal with my issue? It just seems so much hassle!

  • brummieruss paul russell (@brummieruss) reported

    @virginmedia Tbh it’s nothing to do with cables etc they are all good it is the service that drops totally or drops to sub 5Mb rendering viewing hard - it is what it is and I’m resigned to it being a ‘unintended consequence’ of being a VM customer - the others must be the same?

  • Redchez77 Cheryl Percival (@Redchez77) reported

    @virginmedia my Wi-Fi has now been down 24 hrs and I’m just being fobbed off with reasons!

  • andy_francis2 Andy Francis (@andy_francis2) reported

    @virginmedia Says there is no problem then you do a hub test and says there is a problem but no estimated fix time or date

  • ntharanee Nada Tharanee (@ntharanee) reported

    @virginmedia also your customer service pre recorded message says for months , “In this area there is a problem. and engineers working to fix”😬

  • Laura35369030 Laura (@Laura35369030) reported

    @virginmedia I will surely raise a complaint...and I am also evaluating to leave Virgin after so many years..as soon as I am back home. connection here is still an issue for me and I don't want to spend other money and time and stress because of your poor service.