Virgin Media Outage Report in Prescot, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Warrington, Runcorn, Prenton and Wigan.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
TV | |
| Warrington |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Pretty ironic when the @virginmedia Service Status page doesn’t work.
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Wendy Sinclair RN
(@wlasinclair) reported
from
Hindley, England
@virginmedia Yes I’ve tried a few times but I keep getting cut off when they don’t know how to deal with the query. I’ll keep trying and maybe someone will be able help!! Thank you 🙏
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
@virginmedia @Virgin came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer
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BrightLightGames
(@BrightLitegames) reported
from
Liverpool, England
@virginmedia Internet is down AGAIN, Queue the automated twitter response. Time to find a new provider I think!
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia so much easier to cancel direct debit without having to bother with a call
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
@virginmedia came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer
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Damon
(@thestuchy13) reported
from
Billinge Chapel End, England
@virginmedia It's a fault you was suppose to fix yesterday at 4.15 in the area but still hasn't been fixed
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer @virginmedia
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia So it looks like the router resetting was the start of a bigger issue. Router appears to be having issues again. Your diag service thinks the router is switched off but it certainly isn’t.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia So service resumed around 3pm with an email confirming it. In the last 5/10 mins the wireless connection keeps disappearing off. It’ll return for a second or two, then drop again. Unsurprisingly your status checker says there isn’t an issue despite there clearly being one.
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia ***************, said change bill never did, ring can't deal with it but can't ring you, you a sodding phone company, get a grip
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Baz Anderson
(@BazxAnderson) reported
from
St Helens, England
So get an email on Sunday saying my @virginmedia bill is going up in September. Since then nothing but problems with the internet. If your going to charge a fortune. Provide a decent service.
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Damon
(@thestuchy13) reported
from
Billinge Chapel End, England
@virginmedia getting beyond a joke this no internet again in WN5 area after only getting it back working after 3 days last week you had better refund some of my money back and also data charge for my family's mobile network not good enough
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LaraB
(@Lara__1302) reported
from
Abram, England
@virginmedia It’s for mine and my daughters mobile. Been going on now for 2 days. Can’t make or receive calls. Been into Virgin store today and they gave me a new sim. But couldn’t help with checking to see if there were issues in my area.
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Gfunk_in3D
(@Gfunk_in3D) reported
from
Runcorn, England
@virginmedia feels like this is getting tweeted a lot but your internet is the absolute worst!
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Philip Nam
(@MiniP82) reported
from
Wallasey, England
@virginmedia There is a reported TV issue but no mention of an issue with broadband
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LaraB
(@Lara__1302) reported
from
Abram, England
@virginmedia I haven’t but now that I have a link I will try that. Fingers crossed they will be able to resolve the issue
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heather
(@heatherjoy3) reported
from
Ellesmere Port, England
@virginmedia no broadband Ch66 2rz. Checked service status and rebooted. Please help.
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia that's the problem businesses assume customers are happy to spend their lives phoning them and be happy wasting hours and hours
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Gfunk_in3D
(@Gfunk_in3D) reported
from
Runcorn, England
@virginmedia I really don’t know how you can morally charge for the pitiful service you provide. You have the most consistently unreliable download speeds I have ever come across.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Axe 🇧🇧
(@ahkzclarke) reported
@virginmedia Virgin box is flashing green Wargwan? Is your ting down?
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Heather Ashton
(@_HeatherAshton) reported
@virginmedia Since this reply no one has been in touch. Complaint has been logged if that can be escalated please. Thanks.
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Natasha
(@Natashah160) reported
@virginmedia I have requested return packaging three times both online and via your customer service number & haven’t received anything. Now you’re trying to charge me for not returning the kit but you have failed to send me the necessary packaging?
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David Nabarro
(@Nabby81) reported
@virginmedia To follow up , 17 days since I changed package .I'm now told there is package issue and instead of cancelling as I have asked they still want to upsell me.I was sent an o2 sim and charged for it and I'm asked am I an o2 customer how do you not know this already !
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Alchemy in the UK
(@alchemyintheuk) reported
@virginmedia Again-disingenuous information. The error page occurs simultaneously with the service issue then returns after. Unless you are suggesting you are magically filling and clearing my browser in coordination with your error- please stop trying to put the blame on the customer @offcom
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Ally Case
(@allycasetravel) reported
It’s 2022, I live in Bournemouth and I have to stand in my garden to get an @EE signal to be able to use my phone and my @virginmedia broadband goes down at least once or twice a week! I had better internet connection in Vietnam 5 years ago!!
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n.a.c
(@nac2008) reported
@virginmedia please can you check why broadband isn’t working in RM12 area in London. It has been down since 12 pm 13th September 2022.
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Miss IG Geek (she/her) 🏳️🌈
(@MissIG_Geek) reported
@virginmedia I click the link. The chat box doesn’t load. I get redirected to the login page. Only difference is now I’m on Virgin broadband and not hotspotting through phone…
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Emma
(@adminmonkey) reported
@virginmedia hi, just ordered a broadband kit from you but I don’t have the right type of wall socket to connect it to. Can’t get a human being on the phone to ask how to resolve this - can you help please?
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steven horrobin
(@steven_horrobin) reported
@virginmedia managers lieing maid formal complaints no help no no phone call making me ill is that how mangers treat there customers