Virgin Media Outage Report in Prescot, Knowsley, England
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The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Runcorn, Widnes, Wigan, Prescot, Wallasey, St Helens, Northwich, Ellesmere Port, Eastham and Skelmersdale.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Warrington |
Wi-fi | |
| Runcorn |
TV | |
| Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia Of course I have, says issue found, but I want to know how long before its back on
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Matt Duncan
(@maffew85) reported
from
Warrington, England
@virginmedia App, website and number all day issue is resolved. But still no WiFi. Turned router off & on again. Nothing
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Adam Vials Moore
(@adam__moore) reported
from
Seaforth, England
@virginmedia No @virginmedia it seems like a local box issue (maybe a line / router - diagnostics suggest not) - but it's not the first time this week, and my 10 year old is now pretty good at fault diagnosis due to the frequency of the failures...
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband and phone lines down in the L4 area yet again!!! I wish to cancel my contract early as you are failing to keep to your side of the agreement and provide a reliable service!!!! Piss poor
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Hi Guy's, we've had no broadband for 36 hours now and you've just text to say you've had to cancel our engineer call tomorrow! What's going on? No broadband and no communication
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Hi John, I did that yesterday & the result was Virgin booked an engineer to attend Monday. However you texted this morning saying due to issues you had to cancel the Engineers visit that was booked for Monday. No further update or comms were given. What do we do? PLEASE HELP
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginmedia Broadband down completely. Need to work from home, what's going on.
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Matt Duncan
(@maffew85) reported
from
Warrington, England
Why do I even pay you so much money each month @virginmedia when your internet has gone down twice in two days. Shocking!!
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Done that and it says no known issues. Why have you cancelled our engineer visit tomorrow. Please help
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@KindredUK @virginmedia The entire city it down it seems.
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John
(@1agsgsg) reported
from
Liverpool, England
@virginmedia live chat, phone lines no one answers all I want to do is cancel my service
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Lucinda Duffy
(@lucindaduffy12) reported
from
Newton-le-Willows, England
@virginmedia Thanks Anthony did arrive but very late and well after our 'slot' - he was under the impression customer services would have let us know? Such a shame to have had to complain, as he was so efficient and sorted things for us. Communication is key though!
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia The main thing here is that not one person who I have come into contact with in your organisation wants to take ownership of the problem and try and resolve it which is the essence of customer service. It’s a massive fail.
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Matt Duncan
(@maffew85) reported
from
Warrington, England
@virginmedia Down for both. Yesterday for about 2.5 hours. Today it went down for 30 minutes and again go down, so far, 15 minutes and counting. App/Website says estimated fix 3pm.
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Rick McCann. Esq
(@rmcc01) reported
from
Roby, England
@virginmedia hey Mr Virginia man, what's wrong with media in huyton, been down almost an hour ?
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Matt Hankinson
(@MattyHankinson) reported
from
St Helens, England
@cathd100 @virginmedia I’m having the same issue! Annoying!!!!!
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Fatbelly 🇪🇺 💙💛
(@Fatbelly57) reported
from
Warrington, England
@virginmedia Yes. I've checked the service status yesterday and twice today. I have screenshoted the result in my earlier tweet on this thread. What do I do now?
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Clare Bagan
(@Clare___bear) reported
from
Kirkby, England
@virginmedia just spoke to a lovely guy on the phone. However, I don’t understand how you can justify charging £40 + for a deal that is £32 online for a new customer. I’ve been with you 20 + years, nothing needs doing to the account. It’s already set up. No point being loyal?
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☺johnshere
(@john_taxi) reported
from
Leigh, England
@virginmedia We spend over £150 per month...We need help with our Virgin mobile account...The guy in India doesn't seem to understand
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KStaff
(@KStaff1878) reported
from
Liverpool, England
@virginhelp @lisa_sandland @virginmedia It's not Lisa's fault, it's YOURS!!! The whole of a city is down
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Harris
(@andrew9harris) reported
@virginmedia is there a problem on myvirginmedia website? Keeps stopping cannot login from windows 11 edge, chrome or android chrome
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Kristopher O'Toole
(@otoolek1234) reported
@VirginMediaIE disgraceful service from virgin media waiting on a refund no manager callback no information on my complaint
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Sarah
(@sarahmufc93) reported
@virginmedia please advise what I do here I changed the delivery address for this reason which after 20 mins of shouting down the phone as your operators don’t speak very good English I thought this had been resolved.
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Lushx0x
(@Lushx0x) reported
@virginmedia Yes I did - call that number says in a complex issue - but when I was sent a test with the link said services are fine - I still can’t get through to a human
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Ian Atherton
(@IAtherton) reported
@virginmedia no internet this morning and can't even get on to you website, what's the issue?
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Arvind Iyer
(@arvindsankaran1) reported
@virginmedia Called your pre install team again now n I get the exact same response as the past 5 days that an engineer will complete the outside work today, a job that stands completed for past 5 days n i have provided evidence for it. You guys deserve an award for being the worst cs team
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andy carter
(@andycar80181568) reported
@virginmedia As all your platforms have failed it just proves my point . Virgin are absolutely useless. Never been treated so badly , shame on you
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Katie
(@JpgKatie) reported
@virginmedia my internet is down in NW2 3XG got a really important video call today and really need the Internet!
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Kelly Preedy 💫
(@kellypreedy) reported
1/2.The @virginmedia saga continues... honestly, trying to leave you is proving to be a very boring, annoying process. I cancelled my service with you a month ago, was told to cancel my direct debit (which I did), now you send me an email asking for overdue payment!!
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steve moore
(@steve1211) reported
@virginmedia why does Virgin never answer emails? Have foreign call centres whose staff doesn't understand the word CANNOT and repeat the same question and get the same reply CANNOT. Then charge £35.00 for an engineer to call.