Virgin Media Outage Report in Prescot, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Runcorn, Warrington, Prenton, Wigan, St Helens and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
TV | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Runcorn |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia I’ve just told told by one some in your team that, there trying to educate me and that I’m rude. After I asked to speak to there manager because they wasn’t getting the reason of my call today
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sarah ellingham
(@liverlas) reported
from
Liverpool, England
@virginmedia is there an outage in the Liverpool area ? No internet or tv #notgoodenough
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Tony Carroll
(@tonycarroll14) reported
from
Liverpool, England
@virginmedia Hi guys, was wondering if you could please help my Virgin isn't working!
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I need help with getting a number so I can call up and cancel the subscription we have. The broadband has been terrible for over a month now. Was told last week there was an issue with the router and we would receive support and have had none and it’s impossible to get though
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Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I’ve spend another 90 minutes this morning trying to get through to you after being told last week I would receive a call back within a few hours and I’m still waiting. Have you got a number which I can get through on and cancel. Worst service I’ve ever received
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SR🦄
(@_StephRooney) reported
from
Liverpool, England
@virginmedia I know that it says there are issues in the area
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia standard day again today WiFi has failed over 6 times on the phone for an hour and get cut off again!! If I could get through I would cancel may just have to stop paying my bill you might contact me then #poorservice #nointernet #p
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
Internet is FINALLY up and running, thank you to Lee who I spoke to earlier who was the only helpful person I’ve dealt with during all of this who actually managed to resolve my issue! @virginmedia
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SHEVINGTON SHARKS
(@ShevingtonShark) reported
from
Shevington, England
@virginmedia we have NO Internet at WN6 8BQ ALL DAY. This is very, very poor. What is the problem??
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SR🦄
(@_StephRooney) reported
from
Liverpool, England
@virginmedia Its not working again so you better fix it
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Harold Farnworth
(@FarnworthHarold) reported
from
Hindley, England
@virginmedia what a waste of time promised refund for 3 days no internet or tv .no refund then put bill up customer service a joke over 1 hour to get through
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Pamela Lavell
(@PammyVegas21) reported
from
Warrington, England
When you cancel a direct debit pending an overpayment query, an extortionate figure is taken by them, you get charged £7.50 for late payment, you are on hold for 45 minutes and then they say the direct debit wasn’t cancelled 👀NEVER CHOOSE VIRGIN @virginmedia @SCOAF_UK
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SharmaUC
(@Anupdesh_UC) reported
from
Liverpool, England
@virginmedia is there are service interruptions in L11? I’m not able to get access to the internet..
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia Today so far so good but this has been happening every day for the past 2 weeks but I can never get through on the phone on hold for an hour at a time only to be cut off!! Went off again twice last night trying work from home is impossible
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia Yes keeps shutting down then going through the start up routine on the modem green light etc sometimes it’s off for 10 mins sometimes longer but can happen up to 7/8 time a day
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Technical Issues ☭
(@RagnarokAhead) reported
from
Runcorn, England
Imagine my shock that @virginmedia has absolutely shafted me yet again and gone down. Can't believe I'm paying for this, utter incompetence
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Paul Smith ✋
(@smiggerpaul) reported
from
Seaforth, England
@virginmedia hello there, I was cut off after 33 minutes! I want to reduce my monthly bill. I would the tv package to go down to the basic, can you help?
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SHEVINGTON SHARKS
(@ShevingtonShark) reported
from
Wigan, England
@virginmedia Yes, nearly 48 hrs now. What is the issue? I work from home, and currently unable to do so🤬🤬🤬
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia Well I was meant to be getting a phone back at 1 to speak to the manager, because of how one of your customer service spoke to me earlier on but no phone call
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paul sanders
(@psanders1976) reported
from
Seaforth, England
@virginmedia Any chance you firm of cowboys answering the phone to your customers , absolutely disgusting customer service keeping people on hold for over an hour then cutting them off
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JunnyFox
(@fox_junny) reported
Whole day without Internet with an estimated time of fixing it at 7.30pm. I’m super dependent on Internet both for my streams and for uni work. I’ve got a super important deadline on Monday and I’m losing a whole day of work. Why is your service down so often?? @virginmedia
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Garry Harrington
(@garryharrington) reported
@virginmedia Well if I knew that I would never have signed up. I've got 15 months left on my contract unfortunately
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Cobthorn
(@Gardensonthema2) reported
Appalling customer service from @virginmedia waited 3 hours to speak to someone. Hung up on 4 times. Refused to cancel contract. Impossible to get through to ‘customer care’. Impossible to cancel contract. Terrible terrible terrible company, I can not emphasise this enough
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Philiusthe3rd
(@Philiusthe3rd) reported
Virgin Media - Use our app to help with your connection issues! Also Virgin Media - Your hub doesn't seem to be connected to the internet, please address this before we can help. WHAT
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Alan Graham
(@AlanGra54854368) reported
@virginmedia Hi, really bad service for 3+ weeks. Your support team lied to my face yesterday and today's call they just cut me off. Terrible service.
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Helen Kershaw
(@MaoMao13) reported
@virginmedia Yes, we are back up and running. Sadly, this is the second outage we have had in about a week
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Thomas Cheetham
(@CheethamBFC) reported
@TLewo98 **** that think virgin media might be best because if the internet sky’s oreyt but it’s slow internet wise
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Adam Smith
(@LeInvisibleHand) reported
@virginmedia outages the last 2 weeks, today gone down until 7.30pm... called customer service , wait on phone, they hand up... please help me out
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BRADALDINHO 🇸🇦
(@DANTHEMAGPIE) reported
@virginmedia I've done this multiple times and all you ever say is the service is down and an engineer is in the area. I've been with virgin for years and contacting you has never done any good.
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Anthony
(@TheAnthonyMark) reported
My @virginmedia broadband is so slow it’s actually unusable and they’ve just said it’s because there are too many people on the network and they hope to sort it out within a few days. I’m ready to switch. Any recommendations?