Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

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The latest reports from users having issues in Prescot come from postal codes L35.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 02/17/2026 17:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Widnes, Warrington, Skelmersdale, Runcorn, Wigan, Prescot, Wallasey, Northwich, Ellesmere Port and Eastham.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Phone
United KingdomSt Helens TV
United KingdomWidnes Wi-fi
United KingdomWidnes Wi-fi
United KingdomWarrington Internet
United KingdomSkelmersdale Internet

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • annedwardsrl13 Ann Edwards (@annedwardsrl13) reported from Bryn, England

    @virginmedia Having a lot of trouble getting anyone to answer my queries re my account. No call centre, unable to register or sign in. Text messages not answering! Help!!

  • dredzombie Chris Morris (@dredzombie) reported from Newton-le-Willows, England

    @virginmedia what’s up with cable broadband. WiFi totally dropped out, did a reset now its only 41mbs. Can’t even get on your web page to see if you are doing a fix or not

  • MarkHughes_ MH (@MarkHughes_) reported from Liverpool, England

    @jamiec1995 @virginmedia Won’t show the 5G network on the wireless at all, reboots back the the 2G one its saving the settings then when you click WiFi it’s not there and reverts back to only showing the previous WiFi’s

  • JessHansonx Jess Hanson (@JessHansonx) reported from Wigan, England

    @virginmedia lots of problems with our virgin! How can I speak to somebody!

  • flux_blair Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia Way i see it is if they cannot provide the service and you can prove it via speed tests and the like then they will have to do something about it.

  • Elle_Pee_x Danielle ❤ (@Elle_Pee_x) reported from Liverpool, England

    @SkyHelpTeam And you can tell me you’re not willing to “provide me with further assistance” but when I refuse to pay my bill and move over to @virginmedia I’ll be telling sky it was due to the SHITTY service I received on Twitter ...

  • JamesMUFCOhMy 𝐉𝐚𝐦𝐞𝐬 (74%)🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@JamesMUFCOhMy) reported from St Helens, England

    Whys virgin media being so bad today

  • Sandie42Hunter sandra hunter (@Sandie42Hunter) reported from Widnes, England

    @virginmedia you are getting slated on Facebook looks like you will lose lots of customers after this is over, in the chat you say ring after 1 hour of waiting you get cut off . Poor customer service, my plan has run out so it’s gone up in price I am on Furlough cost cutting .

  • DGParkinson @dgparkinson (@DGParkinson) reported from Standish, England

    @virginmedia I have a vulnerable customer aged 89 who needs urgent help with fault on phone line - can’t get through on phone please respond

  • flux_blair Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia No a web page. Issue i had with my router is that it was overheating as a lot of traffic and 2x VPN's where being used. Also port forwarding for my printers and stuff. In short not fit for purpose. Put it in dumb mode and get your own router.

  • smigdog39 paul smith (@smigdog39) reported from Seaforth, England

    @virginmedia my tvbox is broken hod can i a new get one

  • ShitofHan Hannah🌹 (@ShitofHan) reported from Liverpool, England

    Another day of me hot spotting to have a Zoom call! Thanks @VOXI_UK for having signal when @virginmedia doesn’t work!

  • snicky37 nicola mason 🕷 (@snicky37) reported from Birkenhead, England

    @virginmedia I have been trying for over 4 weeks to cancel my current package which we had as a special offer for the past year, i have received a bill which which is full price!, finally today my husband got through she was rude and hung up. HELP!!

  • lindastatham Linda Statham (@lindastatham) reported from Warrington, England

    @virginmedia We would not recommend Virgin Media for any online gamers. Terrible latency issues, games unplayable for weeks. 😫 No support given 🥵

  • kevello afc warner colts u15s (@kevello) reported from Liverpool, England

    @virginmedia any chance of getting a call to sort internet out been losing signal for weeks now won’t come on 😡

  • Niarosita_ Nia (@Niarosita_) reported from Liverpool, England

    Why are virgin media so shit (I’m willing to bet it’s because of Branson)

  • HellsbellsO Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England

    @virginmedia Hi when I phone my Mum & dad up there phone line is really noisy lots of interference so it hard to hear them there not allowed out as there in there 70 please can you help we have reported this before

  • flux_blair Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia Its been fine today, but yesterday was terrible. Im possibly rebuilding 15 work laptops soon so lets see how they get on with me after that 😉😜😜

  • Bridgey36 Bridgeman ⭐⭐⭐⭐⭐⭐ (@Bridgey36) reported from Eccleston, England

    Come on @virginmedia I am still waiting for you to cancel / freeze my sky sports subscription. This is three weeks since I first contacted you.

  • Gregster29 Greg O'Connell (@Gregster29) reported from Wallasey, England

    .@virginmedia not having the best customer services experience, and it's not due to Corona. 1st time around I was cut off. 2nd time, CSR couldn't get her system to work, but he colleagues was working, yet she wasn't allowed to transfer my call to them, so I'd need to call back.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • topvint Toplus (@topvint) reported

    @CommodoreLad @virginmedia I have tried all sorts of telecoms in the UK and so far the best support I have received is from Vodafone. That said, they installed the fibre (CityFibre) on a Wednesday, and on a Friday it didn't work anymore. Spent over an hour on the chat, eventually got solved overnight 🤷

  • _rl_01 R L (@_rl_01) reported

    @virginmedia Hi, no there isn’t. My Hutton router is showing that it’s connected to devices but is running extremely slow and tv keeps buffering etc

  • Toulbox Nick🇬🇧 (@Toulbox) reported

    @virginmedia AB, your customer services team @virginmedia have failed you (and my partner) 3 times, your engineers failed 3 times, how many more chances do you need? #poorcustomerservice

  • didster400 David Sharp (@didster400) reported

    @virginmedia Im not sure. The phone person said that others had rang but the phone instructions had fixed their issues. The i ructions didn’t fix mine.

  • JoMGraham Jo Graham (@JoMGraham) reported

    @virginmedia What would you suggest? We have no new confirmed date for installation- either internal or the external works, and are getting no response to this from the call centre. Please help.

  • Jodi92x Jodi. (@Jodi92x) reported

    Has anyone else’s @virginmedia internet been awful recently????

  • LewisSt49974096 . (@LewisSt49974096) reported

    @OriginReflex @lord_baniel @virginmedia Another **** up by VM clearly then.

  • joelbaptista01 Ohrxzor - (@joelbaptista01) reported

    @virginmedia @BLACKPINK @O2 I swear down what is going on with the wifi u guys are just taking our money

  • FionaSouthall4 Fiona Southall (@FionaSouthall4) reported

    @virginmedia someone in your customer services team has started charging me the bill for my house buyer. £28.00 per month has suddenly become £46.47, taken today. I was PROMISED last week on the phone this would not happen. DD now being cancelled.

  • MaccaTheHack JamesMcCarthy (@MaccaTheHack) reported

    @EggsyGLC @virginmedia I trust you’re not paying the company if they are providing no service John?