Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Formby, Liverpool, Leigh, Warrington, Wigan, Birkenhead, Widnes, St Helens, Ellesmere Port, Prescot, and Northwich.

City	Problem Type	Report Time
Formby	Internet	13 hours ago
Liverpool	Internet	20 hours ago
Leigh	Wi-fi	1 day ago
Warrington	Wi-fi	2 days ago
Warrington	Wi-fi	2 days ago
Wigan	Wi-fi	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Alan Dean (@alandean1878) reported 1 minute ago from Roby, England

  @virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)

• 
  Carol Rowles (@CallyRaven) reported 3 minutes ago from Westhoughton, England

  @virginmedia 3 times in 3 weeks we are without internet! We are paying for a service we are not able to use! Are we going to be compensated for this?

• 
  Mrs Smith (@SmithysMaud) reported 3 minutes ago from St Helens, England

  @jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.

• 
  Billzy (@Billzy79) reported 6 minutes ago from Liverpool, England

  @Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.

• 
  Lesley Murray (@les_murray71) reported 7 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks but not helpful receiving a text to say issue resolved, service has been off for 14 hours now, any background to reason why? Its a massive area to be out with no explanation

• 
  Kevin Dudson (@Duddydudson) reported 8 minutes ago from Wigan, England

  @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

• 
  Colin (@ColinBe76578911) reported 11 minutes ago from Liverpool, England

  @MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 21 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

• 
  John Kelly (@John_Kelly17) reported 27 minutes ago from St Helens, England

  @CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 29 minutes ago from Haydock, England

  @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

• 
  Ndawana Youngson (@NdawanaY) reported 30 minutes ago from Liverpool, England

  @virginmedia Too many service drops. Engineer has been to properly to fix but this persists.

• 
  Maureen StewartJones (@supergran22) reported 35 minutes ago from Eccleston, England

  @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

• 
  Nicola Bates (@Nicolajb87) reported 36 minutes ago from Liverpool, England

  @virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.

• 
  Sarah Hill (@Its_Sal_Queen) reported 40 minutes ago from Liverpool, England

  Would love to be able to start work @virginmedia, but the Internet is down.

• 
  Lesley Murray (@les_murray71) reported 41 minutes ago from Wallasey, England

  @virginmedia Thats just an update to say they are dealing with the issue, people want to know what the issue was and why it is taking so long to repair, there is a continuous extension to repair time and your customers at least deserve detailed information

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 45 minutes ago from St Helens, England

  Before covid came you was brilliant @virginmedia but ever since then you have been really **** and if it not sorted by next Sunday we are leaving you it literally 2023 and you still got **** service

• 
  Jack Kelly (@realjackoh187) reported 48 minutes ago from Widnes, England

  @virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would

• 
  Tim Jackson (@TimmyJ1972) reported 54 minutes ago from Garston, England

  @virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”

• 
  Mrs Smith (@SmithysMaud) reported 54 minutes ago from St Helens, England

  @virginmedia All the while taking my direct debit payments for a service I am not getting

• 
  Elisabeth Hilton (@elisabethhilto4) reported 55 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  carys 🍊 (@syrachg) reported 2 minutes ago

  @virginmedia please can you help me - I can’t register for an account which means I can’t check bills

• 
  me (@CalJamesPhoto) reported 3 minutes ago

  @virginmedia please, for the love of god, give me a number here I can speak to a person.. I don’t have my 9 digit account number with me I need tech support, my landline is knackered. Your VA sucks It’s 2026 fgs, getting help should be easier than ever

• 
  Sophia Ravat (@MrsSophialouize) reported 4 minutes ago

  I do not have a stable connection to carry out my paid employment from home. I am having to use my phone data thanks to @lebara but having to pay an additional £10 per person as our data is quickly draining @virginmedia fix the issue i am paying for.

• 
  Vik Chauhan (@chauhanvik) reported 8 minutes ago

  @virginmedia I need to cancel the appointment but it isn’t let me when I log in etc.

• 
  John smith (@smith_john33910) reported 9 minutes ago

  @LordDunners @ryantegan @skytv When I wanted to cancel Virgin Media they would not let me. I had to force a cancellation by withholding payment. Yes I got rid of Virgin Media..but it left a nasty “non payment” black mark on my credit rating. So beware!

• 
  Frazzz (@FrazzzYT) reported 15 minutes ago

  @virginmedia Apparently you're still looking into issues in the area... two months on from looking into issues in the area

• 
  Julie Backstreet (@BSBJULIE78) reported 16 minutes ago

  @virginmedia Awful timing for a software update of @SkySports All over the weekend 🙄 Hope there is going to be some reduction in my bill?

• 
  H47LE7🐏🍺☀️ (@hayley1884) reported 19 minutes ago

  @virginmedia Yes I have: it says estimated fix time 5.08 which is brilliant as I’m supposed to be working from home!!

• 
  Mr Moanivator (@MrMoanivator) reported 24 minutes ago

  @virginmedia My broadband hasn't been working since around 11am today. All week, Virgin has said that work was due to be completed in my area around 11:15am today. It's now saying that the hub is the problem. I've restarted and reset it, but it's still not working 🤬

• 
  vicki wright (@vickiwright77) reported 24 minutes ago

  @virginmedia please can I have an update on service status in RG31 6