Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Northwich, Warrington, St Helens, Liverpool, Prescot, Birkenhead, Runcorn, Skelmersdale, Bootle, Prenton, Ellesmere Port, Newton-le-Willows, and Widnes.

City	Problem Type	Report Time
Wigan	Internet	12 hours ago
Northwich	Wi-fi	1 day ago
Warrington	Internet	1 day ago
Wigan	TV	2 days ago
St Helens	Internet	2 days ago
Liverpool	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Martin Travis (@lurkinhead) reported 58 seconds ago from Birkenhead, England

  @virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?

• 
  Lesley Murray (@les_murray71) reported 14 minutes ago from Wallasey, England

  @virginmedia @joshyw0shy Its the whole of the Wirral by the sound of it, no statement from Virgin, just telling hundreds of customers to check for an outage, only have to look at their twitter to see how many of us have been told the same thing

• 
  Tony (@AckerHeron) reported 15 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Amanda Ralph (@aralph50) reported 25 minutes ago from Liverpool, England

  Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia

• 
  Capitã Nat (@NatashaVic) reported 27 minutes ago from Liverpool, England

  @virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.

• 
  Mrs Smith (@SmithysMaud) reported 28 minutes ago from St Helens, England

  @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

• 
  dannyWAFClannon (@DannyLannon) reported 29 minutes ago from Wigan, England

  @Louisewafc @virginmedia Nice of Stoke fans turn up to support us

• 
  Nicola Bates (@Nicolajb87) reported 32 minutes ago from Liverpool, England

  @virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.

• 
  Gareth Hughes GBC TV (@GarethWHughes) reported 33 minutes ago from Roby, England

  Has virgin media gone down? #virginmedia @virginmedia

• 
  Martin Travis (@lurkinhead) reported 34 minutes ago from Birkenhead, England

  @virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?

• 
  Colin (@ColinBe76578911) reported 37 minutes ago from Liverpool, England

  @MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately

• 
  Mrs Smith (@SmithysMaud) reported 41 minutes ago from St Helens, England

  @virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.

• 
  Rob (@Robertlfc_) reported 42 minutes ago from Liverpool, England

  @virginmedia fix ur awful service!!!!

• 
  Elaine Brown (@laineypb2109) reported 47 minutes ago from Birkenhead, England

  @virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty

• 
  Andy McGill (@andrewjmcgill) reported 49 minutes ago from St Helens, England

  @virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!

• 
  owen southworth (@obpls1995) reported 49 minutes ago from Wigan, England

  @virginmedia can you explain why the moment I told your staff over the phone that I was disabled they decided to speak to me as if I was an idiot and then tell me they can't help me because I can't spell out my password despite telling them 5 times what the password was.

• 
  Mrs Smith (@SmithysMaud) reported 51 minutes ago from St Helens, England

  @virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.

• 
  Lesley Murray (@les_murray71) reported 55 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?

• 
  Rob (@Robertlfc_) reported 57 minutes ago from Liverpool, England

  @virginmedia thanks for the awful internet service, f*cking useless you are

• 
  DM 🦌 (@DaveMbootlebuck) reported 58 minutes ago from Litherland, England

  @virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  CFC._AKHI😴 (@Yolo123Rana) reported 10 minutes ago

  @virginmedia Checked everything still not working

• 
  Clare (@clarewo86) reported 10 minutes ago

  @virginmedia the problems I’m having with my Internet are crazy there’s not been a day in over a week that it hasn’t gone down and constantly buffered

• 
  robert de'ath (@rob_death84) reported 12 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK When my dad passed virgin media told my mum we are sorry that ur husband had expired. Nasty company and I will never give them a penny again.

• 
  Denise Swif5 (@DeniseSwif5) reported 14 minutes ago

  Virgin media Day 11 service restored after 8pm and 15 minutes later....... poof gone. Today is day 12 with no service #joke

• 
  Mark Ford (@Markford64LUFC) reported 16 minutes ago

  @virginmedia @fluffybubbles73 Over 20 years with NTL/Virgin Media and honest truth, never a real problem. Nothing at all.

• 
  Stephen Hampson (@StephenHampson) reported 16 minutes ago

  @virginmedia White flashing light on the power button. Volume works but not that so can't watch catch up and can't watch any paid channels. New complaint incoming. Thanks a lot

• 
  Si Smith (@sjslfcforever) reported 23 minutes ago

  @virginmedia I’ve now been booted off the phone as your automated service is not very good and your live chat has kicked me off twice in the last half hour, I’m glad your saving money getting a bot to handle calls but maybe a human being would be better, could someone contact me.

• 
  Steve Maslin (@SteveMaslinG) reported 28 minutes ago

  @MichelleBeckett @SkyUK @VodafoneUK My 88 year old Mum was in hospital 6 weeks, Dad called her every day until Virgin Media cut off his phone without warning. Dad never missed a bill but they said he had exceeded his limit. When I complained their rep shouted "It's for their protection". Virgin Media are scum.

• 
  ✦Kael✦ (@SulKalra) reported 28 minutes ago

  @JackHansenFIT @drunkandcoding @InternetH0F You are aware that many companies take multiple measures to make it hard to cancel a subscription right? For example in the uk, virgin media is under fire for multiple cases of them actively blocking customers from cancelling their broadband so they could switch to something else

• 
  Steve George🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@George66Steve) reported 29 minutes ago

  @virginmedia I've given you the incident number. What's to look into apart from your appalling service. But I've DMd you so feel free to send me more platitudinous bullshit!