Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 11/14/2025 00:55

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (8%)

    TV (8%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Runcorn, Prenton, Wigan, St Helens and Wallasey.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Phone
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomLiverpool Wi-fi
United KingdomLiverpool Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • gray_h81 Gray H (@gray_h81) reported from Roby, England

    @virginmedia have got to be the worst network providers ever. 10 times worse than @Sky10mbps which is saying something - 2 months in and haven’t got a clue what they are doing 🤬😡

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @EmmettGraham @virginmedia I sympathise with you, can’t get a straight answer from Virgin Media, You’re just passed from “pillar to Post”getting nowhere! such a Dire Company, Customer Service Non Existant! Anybody thinking of joining them should be aware and stay well away!!

  • Footywirerob Rob Wood (@Footywirerob) reported from Warrington, England

    @virginmedia Internet gone down in Warrington, any sign of a fix. Got a frantic 12 year old

  • mrphilliptipton Phillip Tipton (@mrphilliptipton) reported from Haydock, England

    @virginmedia I've done all that. Service was restored after two hours, but these breaks in service have been happening for three days now.

  • Sheryl83 Sheryl (@Sheryl83) reported from Ellesmere Port, England

    @virginmedia trying to set up a #dementia phone at my grandads and it won't work. Think it could be to do with line as it works from my house. Always says number not recognised, please help!

  • AndyMackguitar Andy Mack (@AndyMackguitar) reported from Standish, England

    Help @virginmedia Wn6 Standish internet down to 1.53 mbps #keyworker working from home

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @virginmedia That doesn’t explain why you said you could help. I already knew where to ring and told you that I had done that many times, to no avail! I doubt that the matter is in hand and that I will ever get the promised call back,but I will certainly let you know!

  • Allenwalkden Woggy (@Allenwalkden) reported from St Helens, England

    @sleepydeeves Yep .@virginmedia broadband and TV down in WA10, it's been flakey for months

  • mallen_87 Matt Allen #StayHomeSaveLives (@mallen_87) reported from Horwich, England

    @virginmedia They keep closing it and I have to start from scratch. The issue is that my contract and my sales agreement are different. I thought I was getting somewhere last night when an advisor told me they’d get a manager. Instead they closed my chat

  • joniredchops Joniredchops (@joniredchops) reported from Wigan, England

    @virginmedia Cancelled yesterday. Was happy at £25 a month. Looks like we're off to Vodafone or Plusnet for £22. Shame really, been a decent service.

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @EmmettGraham @virginmedia Well, I’m getting nowhere fast, Twitter reply said they could help, but haven’t. Just gave me a no to text to, which won’t accept texts, and a no to ring that I already had. Rung again to no avail. Can’t answer anything about my overdue refund, disgraceful!!

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @EmmettGraham @virginmedia Well I can’t say I’m surprised! The other week I was on hold for almost an hour, then was cut off, never actually got through!! Do let me know how you go on.

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @virginmedia My Account no was 017615801 Area Ref 01 Mavis Cartwright you will see that my account has a cred balance owed to me. Now 3 1/2 months 103 days no refund cheque received, I’m over 73 and need this money. Please Help

  • mrphilliptipton Phillip Tipton (@mrphilliptipton) reported from Haydock, England

    @virginmedia I don't have any wired devices. The service has just been lost again. When the service is lost one of the green lights on my TiVo box starts to flash, but TV service remains normal

  • dizzytix Em (@dizzytix) reported from Warrington, England

    @virginmedia help. My broadband is constantly intermittent. I never go a day without being cut off on one of my devices. When I try to email from the account it says it’s unavailable. How can I get help

  • paulridgway95 paul ridgway (@paulridgway95) reported from St Helens, England

    @virginmedia Tivo box was on for about 20 mins then shut down and re booted it's self

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @virginmedia Ring the no you gave me. Passsed on to Krishia. Told me cheque has been requested but doesn’t know why never been sent. Asked me to wait 7days and she will ring me back to see If I have received it. So no further forward!! Such a Dire Company!!

  • LisVegas81 Lisa (@LisVegas81) reported from Seaforth, England

    @virginmedia please help online isn’t getting me anywhere, no one answers questions this is my last hope.... I need a signal boost due to working from home... help

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @virginmedia No that’s the problem nobody can tell me!! It’s 103 days since my services were switched off( after my 30days notice) 16th February my services were switched off. I just keep being told that numerous requests have been made to send my refund cheque!

  • trottermick Mavis Cartwright (@trottermick) reported from Wigan, England

    @EmmettGraham @virginmedia I actually took the option of “Are You Thinking Of Leaving Us” earlier. I was answered quite quickly, but nothing was resolved. I was, as usual transferred to somebody else and then on hold for 10mins. Still nothing resolved with my issue, Good Luck to you.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DavidCrawf0rd David Crawford (@DavidCrawf0rd) reported

    @virginmedia your new website my account home page is confusing. Where is the email service?

  • atkinleeds Adam Atkin (@atkinleeds) reported

    @virginmedia @MarkSelby74 Stop pretending it's just an issue for Mark! It's widescale!

  • lovebyco Co. (@lovebyco) reported

    @virginmedia By phone which is on record, I have spoken to someone who is finally trying to help (after 3 phone calls in one day with 3 different people). They have all confirmed that the termination was supposed to take place (as it is on record) but I come home to find that it is not so…

  • FragileCreature Fragile Creatures (@FragileCreature) reported from Brighton and Hove, England

    @virginmedia It's your customer service that isn't working. And our broadband router.

  • DylanDoz Dylan Ozmelek (@DylanDoz) reported

    @virginmedia been having issues past 3 days with wifi and ethernet dropping on and off constantly throughout the the day, Reading area

  • astolante Louise🐦🐝🌵🧀🐌 (@astolante) reported from Leeds, England

    @virginmedia It was never connected. I haven't been able to access my account because when I try log on, it says my email and account number don't exist

  • mantha_1976 Sam Sims (@mantha_1976) reported

    @virginmedia Well it turns out the stage 1 tech actually lied so I'll be saving further info for my formal complaint cos that's twice in a row virgin have lied to me now

  • Stickings90 Graeme Stickings (@Stickings90) reported

    @virginmedia am still unable to access webmail - any idea when this issue will be resolved?

  • NaziraBibi Nazira (@NaziraBibi) reported

    In order to leave @VirginMedia I get charged an extra £240. Raised a complaint - could take a month to resolve. In meantime I have a £257 bill this month which we cannot afford. Ask for hold on extra £200 until dispute is resolved. Get passed to collections team 3/4

  • Philsnr Phil🇬🇧🇮🇱🏴󠁧󠁢󠁥󠁮󠁧󠁿🏴󠁧󠁢󠁷󠁬󠁳󠁿🇮🇪🇺🇦 (@Philsnr) reported

    @Stu__F @virginmedia VM played fair when they decided to upgrade me to 360, due to issues with my mobile service, however they couldn't get that right, what with this, and the mess with my mobile, I just can't take anymore