Virgin Media Outage Report in Prescot, Knowsley, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (58%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Liverpool, Wallasey, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes, Skelmersdale, Prescot and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Wigan |
Internet | |
| Wallasey |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
-
Jordan
(@jordpinnington) reported
from
St Helens, England
Virgin media is dog ****
-
Lord David Hurn
(@2003mirror) reported
from
Seaforth, England
@virginmedia Having on going problems with my TiVo box who can I contact to get it sorted, just had notification increase which is not a problem but expect 100 % working kits not the first time I have tried to get this sorted
-
MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@SkyHelpTeam So the hundreds, or thousands, of people on Twitter who can’t sign in ALL need to contact @virginmedia? It’s not, just possibly, a tech issue you two need to sort out?
-
PH
(@PHEFC83) reported
from
Liverpool, England
@TonyhEFC @mickwickjunior @virginmedia Phoned them, she messed around with settings and ****. Back to 100mb earlier. Still swerving them though. Been shite for about 2 weeks
-
Lord David Hurn
(@2003mirror) reported
from
Seaforth, England
@virginmedia Sorry no unable to get in touch, phoned the other week for an hour and they insisted I would not have any further problems
-
Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@virginmedia He said there was a restricter on the cable so removed it. I’ve checked the hub and it says there are WiFi issues but no idea what to do to fix it? It’s dropped out a number of times today!
-
Lord David Hurn
(@2003mirror) reported
from
Seaforth, England
@virginmedia I think the problem is that the time it is taking to get through or even an on line query, I thought speaking to you may help I do appreciate in the difficult times it can be a problem for us all
-
PH
(@PHEFC83) reported
from
Liverpool, England
@TonyhEFC @virginmedia Can't be as bad as those speeds I'm getting!!
-
Bronwyn Galloway
(@GallowayBronwyn) reported
from
Garston, England
@virginmedia pay for BT box office live fight tonight and it comes up with W02 signal error instantly what's that about???
-
Angus Gillan
(@angusgillan) reported
from
Seaforth, England
@SkyHelpTeam @SummersCJ But it works with your Virgin Media login via the mobile app so not a sign in issue? Loads of people have the same issue. @SkyHelpTeam maybe it's a fault your end?
-
Dave Fildes (Fylo)
(@DaveFildes82) reported
from
St Helens, England
@sthelensredMUFC @virginmedia I’d cancel anyway mate we’ve had issues over the years with them but dad sticks with them
-
Lord David Hurn
(@2003mirror) reported
from
Seaforth, England
@virginmedia Yes that’s correct, last time he sent signal and said it is okay, I no it is not the tv or usb wire as both have been replaced
-
Mark Baines
(@MarkPBaines) reported
from
Wigan, England
@virginmedia been with you for years and your prices are going up due to your service which frankly is rubbish all goes down so you lose a days pay working from home and you still want it paid for! You’re an absolute joke! Don’t worry though you’ve lost a customer!
-
Angus Gillan
(@angusgillan) reported
from
Seaforth, England
@SkyHelpTeam @DaveC_BD Same, can't login to Sky Sports using my Virgin Media details on the website but can via the mobile app. Is the problem at your end?
-
Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
Soooo @virginmedia broadband totally sketchy AGAIN!! Engineer came two weeks said solved issue.... still having major problems! Absolutely fed up!
-
Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
@virginmedia Doesn’t show of any issues no.
-
🌸🐾originalkitten 🐾🌸
(@originalkitten) reported
from
Formby, England
When the world is struggling cause of the pandemic but more people have invested in tv & streaming services @virginmedia & @netflix have written to me saying they are putting their prices up. Such empathy #ReadTheRoom #pandemic #Wtf
-
Lord David Hurn
(@2003mirror) reported
from
Seaforth, England
@virginmedia Yes several times that’s what frustrates me, normally never have a problem with you guys personally I think I need a replacement TiVo box but I am no expert
-
Angus Gillan
(@angusgillan) reported
from
Seaforth, England
@SkyHelpTeam Are you going to look into the issue accessing Sky Sports with a Virgin Media login via the web page? You can access via the mobile app. so maybe have a look your end instead of passing the buck
-
Sue
(@liverpoolsusie1) reported
from
Seaforth, England
just cancelled my @virginmedia account after 30 plus years, If you're a new customer you can get the package I was on plus extra channels and other benefits for over £30 less a month, but existing customers can't, no loyalty to customers what so ever,
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Sir Stephen Old Bart #LoyalSubjectOfThePinguwalda
(@StephenOld) reported
@virginmedia 4 You have sent me texts before instead of using proper communication methods. The idea of customer service is to make thing easier for the customer - not for Virgin Media.
-
Aaron Collier
(@mrmerv77) reported
I’m fed up with @virginmedia …no service again on a Friday night …pay for fibre optic …my wife can’t work from home …when I called your complaints I was told I needed to buy a booster… I already have a booster …I’m actually losing money with your broadband service 👍🏼
-
Vicky S.
(@Vicky29227697) reported
@megscats @virginmedia Ours has been down all day. Was meant to be fixed by 7pm, now not until tomorrow midday (allegedly). The only good thing about this is that we finally decided we won’t renew our contract. The poor service, prolonged outages and poor communication has done the trick.
-
Changeling64
(@64outsider) reported
If this letter is genuine, what does the updating of line unit actually involve and how long will it take? I contacted @virginmedia a couple of months ago regarding an irregular internet service & after being told there were no line probs was sent without notice another modem..
-
Lauren Dodd
(@LaurenD14561930) reported
@virginmedia please tell me why I’ve tried to cancel my contract 4 times now and I’ve just had an email tos at my bill is overdue and I owe £102! Absolutely disgusting. 4 times I’ve phoned to cancel. I WILL NOT be paying and I will never take my broadband out with you again
-
Beelay
(@nabeelmahmood14) reported
@virginmedia Customer service is of no use as for all the drop outs we get regularly to the point we have stopped complaining and wasting my own time, but never in the times I have called I have been offered a solution or compensation. Just we will be getting you connect as soon as we can...
-
Beelay
(@nabeelmahmood14) reported
@virginmedia I'm not saying you are doing a bad thing, but first of all I can't wait for my contact with you to finish, keep getting drop outs every week with hours of down time each time, and your competitors currently offering 1 gig speed for what I am paying 80mb with you.
-
Paul Babington
(@paulb350) reported
@virginmedia account up for renewal. Best they can offer is 42% more than new customer offer. @ThreeUK account up for renewal. Best deal they can offer is the one I’m on - cheaper than new customer offer 👍. Shame on you Virgin😡
-
Viv Smith
(@vivjay67) reported
@virginmedia what's happened to customer service? Brand new connection today failed. Rang up about it and had phone put down on me after being on hold. Wondering why I left sky right now
-
Karen Rachael Healey
(@KarenRHealey) reported
I get regular dropouts everyday and your customer service people are rude and unhelpful and the service is overpriced. Shame on you Virgin Media.