Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Newton-le-Willows, Birkenhead, Widnes, Skelmersdale, Prenton, Ellesmere Port, Warrington, Runcorn, Wigan, Prescot, Leigh, and Northwich.

City	Problem Type	Report Time
St Helens	Internet	16 hours ago
Liverpool	Internet	3 days ago
Newton-le-Willows	Wi-fi	4 days ago
Liverpool	Internet	4 days ago
Liverpool	Total Blackout	4 days ago
Birkenhead	Phone	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Jack Kelly (@realjackoh187) reported 26 seconds ago from Widnes, England

  @virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.

• 
  Elisabeth Hilton (@elisabethhilto4) reported 5 minutes ago from Lowton, England

  @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

• 
  Rob (@Robertlfc_) reported 7 minutes ago from Liverpool, England

  Sort your awful Wi-Fi out @virginmedia

• 
  James (@jgrailpics) reported 9 minutes ago from Liverpool, England

  Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap

• 
  Lesley Murray (@les_murray71) reported 12 minutes ago from Wallasey, England

  @virginmedia Thats just an update to say they are dealing with the issue, people want to know what the issue was and why it is taking so long to repair, there is a continuous extension to repair time and your customers at least deserve detailed information

• 
  Emma Latham (@EmsydilemsyL) reported 14 minutes ago from Liverpool, England

  @virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing

• 
  lloyd #utft (@111O1O1O11O) reported 17 minutes ago from Wallasey, England

  No service in CH44 for 2 days last week, back on for 2, then off again today. No text updates but service status says a fix by 20.00. Won't happen though will it? @virginmedia

• 
  Steve Pouncey (@Steveo67) reported 24 minutes ago from Upholland, England

  any one got any links for the game @virginmedia is crap for whatching @SkySports

• 
  Ndawana Youngson (@NdawanaY) reported 26 minutes ago from Liverpool, England

  @virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)

• 
  Jack Kelly (@realjackoh187) reported 28 minutes ago from Widnes, England

  @virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician

• 
  Tim Jackson (@TimmyJ1972) reported 33 minutes ago from Garston, England

  @virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”

• 
  Maureen StewartJones (@supergran22) reported 41 minutes ago from Eccleston, England

  @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

• 
  Mrs Smith (@SmithysMaud) reported 42 minutes ago from St Helens, England

  @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

• 
  Carol Rowles (@CallyRaven) reported 42 minutes ago from Westhoughton, England

  @virginmedia I seem to be the first one to report them, still saying intermittent problems in my area. Can't get to speak to anyone on phone, I rely on the Internet.

• 
  Mick Mc 23 (@Mick_McIver1984) reported 48 minutes ago from Kirkby, England

  Anyone else useless @virginmedia gone down got no internet house is in melt down

• 
  Rebekah Jones (@RebekahP1nk) reported 53 minutes ago from Prenton, England

  @virginmedia soooo what's wrong this time?? You are just about up the cost to astronomical amounts and now the broadband goes down again ..

• 
  Andrew (@andym1908) reported 58 minutes ago from Warrington, England

  @skytv @skytv . I am disappointed with your customer service and technical team . They have disconnected my sky viewing card . Why ?. I want rectifyying ASAP . Or shall I just cancel my subscription and go over to virgin media

• 
  Christopher Bray (@cbray72) reported 59 minutes ago from Liverpool, England

  @virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time

• 
  Kevin Dudson (@Duddydudson) reported 59 minutes ago from Wigan, England

  @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

• 
  Emma (@EmmaZhaan64) reported 60 minutes ago from Roby, England

  @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  JacquieB 💚🤍💜 (@callderone) reported 6 minutes ago

  @virginmedia why can’t you cancel or reduce your package online? @Ofcom is it legal to try and delay any attempt to cancel your TV package by failing to respond to requests on messaging apps or keeping you holding on a call for hours?

• 
  Urban Groove (@Urban__Groove) reported 6 minutes ago

  @virginmedia How dare you give your crap partners O2 @O2 permission to set up a direct debit in my account without my permission? 😡 Next time you pull a stunt like that i will end my contract immediately and go else where, You thieving B******* 😡

• 
  KD (@unknownkd99) reported 7 minutes ago

  @virginmedia Any reason an engineer hadn't managed to fix our internet issue and instead delayed the fix estimate twice now leaving us without internet for 2 weeks and trying to charge us £700 to leave when your not providing your service?

• 
  Joshua Oliver (@ashlet87) reported 7 minutes ago

  Tired of paying for multiple subscriptions like Sky, BT Sport, Virgin Media, Now TV, Amazon Prime, Disney+, Apple TV+? I have got the solution. This IPTV @8K_Best_IPTV40 offers: • 300,000+ live channels • 65,000+ VODs • PPV events • Netflix • 78,000+ movies

• 
  pedwards (@petepedwards) reported 8 minutes ago

  @OliverGMcManus @virginmedia They are on a separate network to most other providers so you can get a contract with someone like BT/Sky etc while Virgin dispute is sorted. Three also offer a 5g based home internet service that's dependent on mobile signal.

• 
  R.A. (@RSpurs1980) reported 11 minutes ago

  I can’t watch the game. Not because I’m scared of the outcome. But @virginmedia has been down in my area since Thursday. Ya kunts

• 
  Mark Dickson (@4bff1d43443741a) reported 14 minutes ago

  @virginmedia still waiting on email 1.5hrs later. Appalling customer service #joke

• 
  Bingerz (@Bingerz123) reported 14 minutes ago

  @OliverGMcManus @virginmedia Go on the open reach network my man. Essentially all providers use it except virgin meaning the competition is high for retaining customers. Usually aim for a 24 hour service visit from an open reach engineer. Virgin are the worst BB provider, period.

• 
  Ben Evans (@benev91) reported 16 minutes ago

  @virginmedia we have been without internet for a week now. Rinsed through mobile data. Fix date apparently (4th date given) now on 3rd June. We have received compensation but an easy fix would’ve been to give us unlimited data on our mobiles (both with o2) for the month.

• 
  Nathan B. Evans (@nbevans) reported 21 minutes ago

  @BenZaranko This is just how network operators roll now in hyper-consumption economies I saw a Reddit thread the other day where one guy had ended up paying Virgin Media £130/month just for basic cable broadband. Just because he hadn't challenged any of the price increases for 3 years.