Virgin Media Outage Report in Prescot, Knowsley, England
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The latest reports from users having issues in Prescot come from postal codes L34.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Skelmersdale, Runcorn, St Helens, Warrington, Northwich, Prenton, Liverpool, Prescot, Wigan and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Skelmersdale |
TV | |
| Runcorn |
Phone | |
| St Helens |
Internet | |
| Warrington |
Internet | |
| Runcorn |
Phone | |
| Northwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Charlotte
(@charl_middo) reported
from
Liverpool, England
@ThreeUKSupport hey 3, both me and my husband have 3G or below 90% of the day at the moment (5-6weeks now) and with @virginmedia also being down we can’t do anything, yet the network coverage says it’s fine… are there any issues in the L9 area for 4G?
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia Someone else has called me since and had said she's going to call me back and look into it. But I was just so frustrated with the way he spoke to me. I'm not one for just googling random sites but this was on one of your forums and it's the exact same issue!
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Michael
(@Michael85600050) reported
from
Rainhill, England
@virginmedia how can you say you're reliable when we haven't had broadband for 14 hours with no explanation and ever increasing promises as to when resolved? Virgin Media has failed me and others in the Rainhill area. As we say in the North- shite service
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
Try to contact @virginmedia on there faulty mobile service or wifi but call keeps ending without me doing any thing
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@VodafoneUK I'm not sure... as far as I can tell it's a @virginmedia issue. But you may be able to help. No one on Vodafone can call our virgin landline. It just beeps or says the number and code combination isn't recognised.
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Michael
(@Michael85600050) reported
from
Rainhill, England
@virginmedia gross incompetence shown in L35 area today. Basically no broadband for 14 hours. No indication as to why and each hour the time of resolution extended. Not a good advert for the service. Go with Sky is my suggestion
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Phil
(@philstandish) reported
from
Bryn, England
@virginmedia Hi. I've had major issues since I rejoined Virgin just before Christmas. I was passed to the Elite team, who did what they could to resolve the Wi-Fi signal issues I was having. Now in the last 48 hours the WiFi has gone down twice for several hours. But yesterday TV & phone too
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michelle cunningham
(@shellc11) reported
from
St Helens, England
@virginmedia can you please confirm how long my tv will be down WA9 area, its been off for over 36 hours 😳
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Andy Milburn
(@AndrewGMilburn) reported
from
Garston, England
Wifi down intermittently for 24 hours now @virginmedia and no checks or fixes help. Everything plugged in properly. Next available appt is Thursday morning - I work from home FFS what am I supposed to do until then??? #poor Can't even speak to anyone. #shambles
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Phillip Tipton
(@mrphilliptipton) reported
from
Haydock, England
The interminable menus on the Virgin Media customer line lasted 3 minutes and 20 seconds just now, most of it being lectured on how efficient this would make my as yet unanswered call.
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia hi!! We're having issues calling our landline from Vodafone mobiles. Have googled and it looks like it's a porting issue. But one of your technicians has just called and talked to me like I'm stupid and told me it's not. Can you help???
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Paul Rooke
(@thereal_rookie) reported
from
Prescot, England
@virginmedia Already checked, your website says we have issues. Just disappointed that I have missed what sounded like a good @F1 race
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Stephen Hopwood
(@hoppyrules69er) reported
from
Liverpool, England
Is there a problem with the wifi @virginmedia in liverpool 🤔🤔🤔
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ste donnelly
(@ste19410949) reported
from
Widnes, England
@virginmedia speeds are crap again
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Whittle
(@Stixx1979) reported
from
Wallasey, England
@DUCKmagstoke @virginmedia Awful customer service. Absolutely shocking.
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Whittle
(@Stixx1979) reported
from
Birkenhead, England
@wilkinsonpete @virginmedia Its appalling mate. Its flagged up daily on here. In a couple of days. You will be contacted on here asking is there any way they can help. Joke of a company.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I deleted the apps from my phone to reinstall and try again but now they won’t download and my friend has the same issue of not the account holder when he is on app
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp Why have you rang me twice today offering to fix my broadband issues when I HAVE NOT called to report any??? Cold calling at its finest!
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
WiFi app and it says nope I’m not working at all. The Virgin media account app says I’m not the main account holder but I am and always have been. Virgin customer service and products score out of 10 for brilliant is 1 for rubbish
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Stephen Hopwood
(@hoppyrules69er) reported
from
Liverpool, England
@virginmedia Cant sign in as it's the landlords account 🙄🙄🙄
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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simon flower
(@smflower) reported
@virginmedia I’ll do that but I’d just say this. The data security risk is a challenge, I get that, but it’s one you should overcome if your aim is to provide integrated customer support across digital and legacy channels
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Jojo Stargirl
(@joanne_rundle) reported
@virginmedia How can it take this long to fix.? Terrible service. I won't be paying my whole bill this month.
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SOPHIE ✞
(@SophieAnneUK) reported
@Xizenaroth @virginmedia Stick with bt. I had no issues and you're right their customer service couldn't do enough for you. Spoke to 2 virgin advisors yesterday, both rude and didn't want to help
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Jojo Stargirl
(@joanne_rundle) reported
@virginmedia hi can you check on a issue in my area ng12 1dj ive has no tv service since yesterday afternoon?? I cant get to speak to anyone? Thankyou
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johan cruyff
(@rjbjmb) reported
@virginmedia broadband down this morning and message says planned works till 3pm. Who plans works when do many people are working from home. Tried calling to be told check online. How can I check when there is no internet. Shambles of a company
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Audrey Charni
(@AudreyCharni) reported
@virginmedia new customer here and already having issues. I can’t change my activation date on my virgin and NOBODY PICKS UP THE PHONE! I’ve been trying all morning and I was told I could change the delivery date online but it’s not working. PLEASE HELP!
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Teresa Ross
(@Trees114) reported
@virginmedia You can't get through to a person no matter what option you choose! The automated service is terrible and will not allow you to any further! I highly doubt the team is busy 24/7 although maybe it's dealing with so many complaints about awful service eh?!
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simon
(@sii_taylor) reported
@virginmedia ready pull the last of my hair out router not working again! Cannot get through to virgin 😡
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Ian Smith
(@LUFCSmith25) reported
@virginmedia so I receive a letter saying me bill is going up then speeds drop from a 100 mbps to below 15 if this continues I will cancel the direct debit
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ge04pp
(@ge04pp7e) reported
why is it ive got to come on here and #shame @virginmedia to get a response out of them - i cant get hold of anyone in their team that can adjust my services - theyve had a poor customer service record for so long its just expected now. Still least theres other gigabit offerings