Virgin Media Outage Report in Prescot, Knowsley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Birkenhead, Liverpool, Northwich, Wigan, Skelmersdale, St Helens, Warrington, Runcorn and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Birkenhead |
Internet | |
| Liverpool |
Internet | |
| Northwich |
TV | |
| Wigan |
Total Blackout | |
| Wigan |
Internet | |
| Skelmersdale |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Laser Lux, Wigan.
(@TheWiganParky) reported
from
Haydock, England
@virginmedia If my bill went down with my speed, I wouldn't mind.
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lloyd #utft
(@111O1O1O11O) reported
from
Wallasey, England
No service in CH44 for 2 days last week, back on for 2, then off again today. No text updates but service status says a fix by 20.00. Won't happen though will it? @virginmedia
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@MarkKav15119614 @virginmedia Well my bills ain't getting paid today so will get charges, anything i try to do on apps / chrome not working, twitter on and off
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Cambo
(@cambo691) reported
from
Birkenhead, England
@les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate
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Tim Jackson
(@TimmyJ1972) reported
from
Garston, England
@virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia Thats just an update to say they are dealing with the issue, people want to know what the issue was and why it is taking so long to repair, there is a continuous extension to repair time and your customers at least deserve detailed information
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Laser Lux, Wigan.
(@TheWiganParky) reported
from
Haydock, England
@virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia @joshyw0shy Its the whole of the Wirral by the sound of it, no statement from Virgin, just telling hundreds of customers to check for an outage, only have to look at their twitter to see how many of us have been told the same thing
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?
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Elaine Brown
(@laineypb2109) reported
from
Birkenhead, England
@virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia Yes got the update thanks but not helpful receiving a text to say issue resolved, service has been off for 14 hours now, any background to reason why? Its a massive area to be out with no explanation
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lloyd #utft
(@111O1O1O11O) reported
from
Wallasey, England
@virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.
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Andy McGill
(@andrewjmcgill) reported
from
St Helens, England
@virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!
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Christopher Bray
(@cbray72) reported
from
Liverpool, England
@virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time
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Elaine Brown
(@laineypb2109) reported
from
Birkenhead, England
@virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area
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Tim Jackson
(@TimmyJ1972) reported
from
Garston, England
@virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andy Morley
(@Andy_Morley) reported
@virginmedia To be honest, your "outage" checker tool is pretty useless, it's never accurate
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Stacey
(@staceysreading) reported
@virginmedia Received an email on Friday to say you’re upgraded our WiFi at home. This weekend our WiFi has been the worst it’s ever been - constantly buffering or devices disconnecting. Can we have the old service back please?
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Jenny
(@blondyjenz21) reported
@virginmedia I've been having awful problems with your service since way before Christmas and have had 3 engineers out to fix it.
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Sue McCaffray 💙
(@midge60) reported
@virginmedia No. The last few days have been sporadic at best. Monday am again no service. 2 ppl trying to wfh
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Andrew Govan
(@andrewpgovan) reported
@virginmedia WHEN ARE YOU GOING TO DO SOMETHING ABOUT MY COMPLAINT??? 26TH JAN IT WAS OPENED...1 MONTH AND YOUVE DONE NOTHING!!!!
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steven T
(@cfcsteven) reported
@virginmedia morning what is the minimum tv package and broadband you do,,, I am a customer just want to down size
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Dominic Kennett
(@DomKennettLFC) reported
@virginmedia Amazed you've responded but you have to the wrong person in this thread... Try @LfcShaunjudge he's your customer.
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Greg🏳️🌈🏴
(@cherrybepsimax) reported
not virgin media upping my bill by £20 a month when their service drops constantly and the signal wont even reach my bedroom in this one room flat -_- BYEEEEEE
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Steve Gillen
(@steveg01) reported
@virginmedia How would I know? When the system goes down my broadband and wifi go down with it. I have not looked online since... you tell me, it’s more your job than mine.. (I’m not trying to be rude, honest, but you’re the VM employee and should maybe be aware of problems)
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Benjamin Edmonds
(@BenjaminEdmonds) reported
@virginmedia It keeps dropping out and has been going for a week or so. Nobody to actually speak to on your faults line, keep getting told to look online which doesn't help at all.