Virgin Media Outage Report in Prescot, Knowsley, England
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The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Liverpool, Warrington, St Helens, Widnes, Skelmersdale, Runcorn, Prescot, Wallasey, Northwich, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Wigan |
Internet | |
| Wigan |
Total Blackout | |
| Warrington |
Internet | |
| St Helens |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Maureen Royce
(@MaureenRoyce) reported
from
Liverpool, England
@virginmedia leaving locked down students without promised WiFi not a good look @virgin
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Wesley Tensel
(@bigdrwes) reported
from
Leigh, England
Another outage with @virginmedia - I’ve been told as a contingency you would be able to send me a dongle as I have to work remotely at times for my #NHS work. Can someone assist with this please and unable to get through on the phone
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Wesley Tensel
(@bigdrwes) reported
from
Leigh, England
@virginmedia anyone working today to help with a query?
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parki99
(@parki99) reported
from
Seaforth, England
@virginmedia service is down Again in L22. When are you going to do a proper investigation into the cables and rectify your infrastructure. You may provide the fastest broadband, but what good is speed when there is an issue delivering it to properties?
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TGVMD
(@TGVMD) reported
from
Maghull, England
@virginmedia virgin tvgo not working with new iOS 14. Any fixes?
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@Jennorocks @virginmedia On Superhub 3? It was terrible for me, sitting 5ft away from the router connecting to an iPad over 5ghz. Picture breaking up constantly etc.
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Craig Richardson 🌈
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia So no one at virgin can help or resolve the issue great
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Alan Harrison
(@alibob499) reported
from
St Helens, England
How am I supposed to book an appointment for an engineer to look at my installation. Fed up of it going down because of not getting the service I’m paying for. Nothing on your website or my virgin media only offers of trying to make more money for a crap service.
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia so much easier to cancel payments than actually sort issues out with you. Customer services Not helpful and don’t care
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Craig Richardson 🌈
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia Already tried the text service this was my last ditch attempt to resolve on here
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Warren Davies
(@wptd17) reported
from
Warrington, England
@virginmedia Trying to update my TiVo box but issues on the router mean that the TiVo is in a loop stuck at 16%. Help!!!!
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia It’s ok I’m not explaining the issues on here then.
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Jacob
(@jg26__) reported
from
Wigan, England
Honestly tho how **** is @virginmedia internets down more than it works
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JackJohnson44_
(@JaackJohnsonn) reported
from
St Helens, England
So the @virginmedia connection my phone has decided to call it a day. Haven’t had connection for hours in a place where I have no issue.
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Benji McLoughlin
(@BenjiMaccers) reported
from
Haydock, England
@virginmedia I should not have to reset my router for 20 mins to get 5 mins connected only for your connection to do down again. This has happened twice in the same hour. WTF Virgin?!
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Craig Richardson 🌈
(@MrCRichardson) reported
from
Liverpool, England
@virginmedia how do you you speak to the specialist complaints dept. I have had a billing issue for over 2 months, that still isn’t resolved? Told last week would get call Monday still waiting...
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia can someone help? Sat on the phone for 40 mins and got cut off
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia Tried ringing but got nowhere on phone to customer services so just need to cancel. Is this something I can do via the website?
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parki99
(@parki99) reported
from
Seaforth, England
@virginmedia daily reeboting of my router is not an answer. Giving me another new router where I then have to reset all of my smart devices is not an answer. Sort out the supply. The BT cables are now in service in my area and switching is looking more likely!
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Kerry Pearse 💕
(@KerryPearse) reported
from
Widnes, England
@virginmedia A member of the family has dementia and now gone into care home so need to cancel the policy, we have power of attorney which should be noted from last time we sent it to you but they wouldn’t help as they said they can’t deal with us for this situation
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shitiz Bansal
(@shitiz89) reported
@virginmedia 20 minutes and counting to reach to the customer support. No internet since two days #NotBetterConnected.
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denise
(@denise42659655) reported
@virginmedia Be a better company. I can’t even submit a compliant because I don’t have the right login details. Again I’m putting in a postal compliant
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David Kay
(@DavidKa14542751) reported
@virginmedia I submitted the complaint last week and not in the system
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Jon brown
(@Jonbrow43407738) reported
@virginmedia how it is a tv issue when streaming wont work? Has been on and off for a week
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Gary Chappell
(@gazzachapps) reported
@virginmedia What’s going on with the 360 update? Ever since doing it I’m having constant sound issues ‘lip sync’ ‘cutting out’ even having my tv turn itself off now and then?! Help please.
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Andy Whitelaw
(@AndyW123321) reported
@cichaelmork @virginmedia Hello mate. Sorry wish I could help but got absolutely no where. Most helpful thing I’ve been told so far is “it’s a known issue and we’re working on it”. All I can really offer is my genuine sympathy for having to try to deal with their customer services! Good luck mate
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Rob Morgan
(@R0BMORGAN) reported
@virginmedia 29th September. Checked my account again, still no complaint to track and no further contact from Virgin media since. The person I spoke to told me he had emailed the details to his manager. I'm not starting all over again!
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Ella
(@ella_wilkinx) reported
@virginmedia somehow our virgin wifi is connecting to America.Whenever we search on Google on our devices the ads section brings up pricing in dollars and all shops are American based.However, as soon as we change to 4G it goes back to UK pricing and shops. Please can you help!!
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jason griffin
(@griffter1985) reported
@virginmedia @idriselba Probably got more chance of doing this than being able to resolve an issue with virgin media. Looks like @idriselba may be the only one that could help
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Tim McLoughlin
(@timmymc) reported
@virginmedia how do I make a complaint to you? Your phone line just told me it was impossible to complain! Dealing with you is horrendous and I need to get this taken up. Help me.