Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

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The latest reports from users having issues in Prescot come from postal codes L35.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 02/18/2026 20:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Widnes, Warrington, Skelmersdale, Runcorn, Wigan, Prescot, Wallasey, Northwich, Ellesmere Port and Eastham.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens Wi-fi
United KingdomLiverpool Phone
United KingdomSt Helens TV
United KingdomWidnes Wi-fi
United KingdomWidnes Wi-fi
United KingdomWarrington Internet

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • lady_leslie Victoria Leslie (@lady_leslie) reported from Warrington, England

    @virginmedia No, unfortunately your team were really unhelpful so I don’t know what the issue is. A callback was needed because the BB is not working & your staff couldn’t help me any further so promised me callback to either resolve it or cancel the account

  • BarryWalters7 Barry Walters (@BarryWalters7) reported from Seaforth, England

    @virginmedia Landline down has been down for 2 days, spent over 3 hours trying to speak with someone to help but nobody is able to help. Have a sick relative who needs to be in constant touch but yet again Virgin doesn’t care about their customers!

  • lady_leslie Victoria Leslie (@lady_leslie) reported from Warrington, England

    @virginmedia CW I give up 🤯 I’m happy with the install date they’ve given. The issue is the service, repeat calls and failed promised along with the 143mins calls to you along with an hour on webchat. Erik tells me the charges for calling are my fault as free from virgin but line not active.

  • emma1995_louise emma louise crowther (@emma1995_louise) reported from Wigan, England

    @virginmedia will my local virgin media store be able to help me understand why i now owe money after being told i was in credit i rang but i couldn’t understand the person on the phone

  • vickymanutd7 Victoria Smith (@vickymanutd7) reported from St Helens, England

    Seriously @virginmedia are a shocking company, internet just goes down and phones and try to ring them and no answer I guess ur costumer service don’t want to explain why they haven’t got the service pay for well next call will be cancellation

  • lady_leslie Victoria Leslie (@lady_leslie) reported from Warrington, England

    @virginmedia please can someone get in touch re new installation and BB not working, was promised a call back on Saturday & Sunday but it’s not happened. If it can’t be activated I’m happy to go to another supplier but also need to speak to you to cancel

  • msmithuk22 Martin Smith (@msmithuk22) reported from Warrington, England

    Another week @virginmedia services down yet again, first they screw up my network up resetting everytbing, failing to listen multiple neighbours have no internet. Then call again and agree outage but don’t expect anything back we only compensate for more than 48 hours #badservice

  • paulhallett6 paul hallett (@paulhallett6) reported from Birkenhead, England

    @virginmedia Working ok thay then dissmiss what I was saying putting the phone down.....rude and ignorant..... my wifi hasnt worked since it was put in and still doesn't..... worst service I have ever experienced

  • KazF2010 Karen Jacqueline (@KazF2010) reported from Westhoughton, England

    @Netflixhelps No error message but it takes ages to load and then will pause..... and not play...... never know such a slow service considering I'm paying extra for this on @virginmedia

  • helen_c_murphy Helen C Murphy (@helen_c_murphy) reported from Liverpool, England

    @virginmedia really not a happy camper. My package is getting too expensive & when I called to ask for it to be reviewed & reduced, the call centre agent INCREASED the price, while reducing the package. I've been a customer for 10 years for all my media services

  • neilrstanley Neil Stanley (@neilrstanley) reported from Warrington, England

    @virginmedia Not sure I can replicate problem now I’m successfully logged into the app.

  • AlisonHopkin Alison Wright ♌️ (@AlisonHopkin) reported from Ellesmere Port, England

    @virginmedia sick of this number calling me 07531100101 claiming to be from BT Open reach saying my rooter is slow. Sort out the scammers calling my landline

  • vickymanutd7 Victoria Smith (@vickymanutd7) reported from St Helens, England

    @virginmedia Well I can’t because I haven’t got my account number at hand and it’s a waste of time ringing up your customer service to check because on hold for ages and can’t even use my phone because that isn’t working either

  • paisleymarley18 KloppLFC (@paisleymarley18) reported from Birkenhead, England

    @robcmay @virginmedia That's Public's problem in 11 years of tory Britain. Company profits absolutely soared, Public's rights completely disappeared. Know one to turn to to fight

  • toshlfc anthony dowling (@toshlfc) reported from Liverpool, England

    @spuddy1878 @virginmedia Try logging out in your phone and then login on your iPad might only be able to log on 1 device at a time 🥴👍🏻

  • kirst_louisexxo Kirst-Lou✨💛💜 (@kirst_louisexxo) reported from Liverpool, England

    There’s a problem with your virgin media no shit. You’re doing updates in my area; I’m off uni sick as a dog with no internet, no tele nothing. **** sake.

  • paulhallett6 paul hallett (@paulhallett6) reported from Birkenhead, England

    @virginmedia it's been a good day today I left @virginmedia as they were the worst company I have ever had to deal with..... I hope I never hear from you again

  • SteveMulville Steve Mulville (@SteveMulville) reported from Seaforth, England

    @_currie @JoBlytheTV @kerriegosneyTV Looks good John and thanks for sending pic. At this rate i will be able to cancel my Virgin Media package ha📺👍never usually home in time🚚

  • BarryWalters7 Barry Walters (@BarryWalters7) reported from Seaforth, England

    @virginmedia Hi, Website says no known issues, however landline has been down since yesterday morning. Engineer booked for Monday, however we have an extremely sick relative who needs to be in contact, nobody on phone (from mobile) is helping with call transfers!

  • lady_leslie Victoria Leslie (@lady_leslie) reported from Warrington, England

    @virginmedia Because the install date has only been set today. Because your call queues are lengthy & when you get through to someone they don’t know what the issue is so hang up or transfer you elsewhere. I’ve not just called for a chat.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • cr0s__ **** (@cr0s__) reported

    @virginmedia why have you got a call centre in India? The fella didn’t understand what ******** I was saying

  • wcbutcher Bill Butcher (@wcbutcher) reported from Kidlington, England

    I had an issue with my @bt_uk tv box. I got through straight away and a replacement box was sent forthwith. I had help setting it up. Brilliant service. Eat your heart out @virginmedia

  • youcantgoback Will (@youcantgoback) reported

    @virginmedia theres been an issue for 11 days. Yet no compensation - no date itll be fixed, no info about the issue. If you were sorry you'd do something about it.

  • SteveHo32028454 Steve Hobbs (@SteveHo32028454) reported

    @virginmedia Hi Virgin Media. Long time customer. We've recently been upgraded to the Hub 4 - seemed like a good idea, but can honestly say it's worse than the previous one. Coverage is shocking, and our Sonos speaker no longer connects either.

  • MichelleBeckett Michelle Beckett (@MichelleBeckett) reported

    @kindacromulent @virginmedia @virginhelp I thought I had seen it all with bad customer service over the years. Honestly, this one is jaw dropping.

  • Jack46195634 Jack (@Jack46195634) reported

    @virginmedia Trying to port forward ports 44158. Ive done a hard faftory reset. The port opens then closes 2 days later. Your technical team are no help. I have friends with the same router in the same area as me who have been able to port forward ports 44158 however mine constantly closes.

  • youcantgoback Will (@youcantgoback) reported

    @richie_rich77 @virginmedia cancel it within the days whilst you are still legally change your mind. Total Joke of a company. Had no TV for 6 months - Literally no way of getting them out to fix it. no internet all for last 11 days and they just cancelled the engineer. 🤡🤡🤡

  • LeeHollands Lee Hollands (@LeeHollands) reported

    @virginmedia You have now yes. But I still need to pursue my complaint. Over a month without tv, no communication and terrible customer service. If you look at others tagging you here on Twitter you’ll see many have had tv issues.

  • donnaangell3 Donna Angell (@donnaangell3) reported

    @virginmedia We’ve tried resetting, checking service status which is no use as it says no issue then goes through the process again and says there’s system error. Also How do we claim off our bill if we can’t prove it’s going off??

  • DavidPa03067190 David Parris (@DavidPa03067190) reported

    @virginmedia So far not; our WiFi keeps cutting out making Echo Dot inoperative; mostly it starts up again if we unplug & reboot, but we need to do it several times a day; when after a long wait we got through to VM they said weneeded a technician. Appointment yesterday behest never turned up