Virgin Media Outage Report in Prescot, Knowsley, England
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The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Northwich, Liverpool, Ellesmere Port, Eastham, Wallasey, Warrington, Wigan, Runcorn, Widnes, Skelmersdale, Prescot, St Helens and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Northwich |
Internet | |
| Liverpool |
Wi-fi | |
| Ellesmere Port |
Internet | |
| Eastham |
Internet | |
| Wallasey |
TV | |
| Warrington |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Michelle
(@michdavey71) reported
from
Maghull, England
@virginmedia do you have an alternative number I wish to cancel my contract but haven’t got time to be constantly on hold.
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia Send an engineer to fix the faulty equipment would be a start. Manager never called back btw. #shocking
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
Shocking service from @virginmedia call centre tonight and still waiting for a manager to call me. #notholdingmybreath.
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Shaunna
(@tiny_mischief) reported
from
Risley, England
@virginmedia Nothing so far but our WiFi went down not so long ago, you upgrade us. Our box never turned up then there was a problem in the area (forever reoccurring) which wouldn’t be fixed for several days. Not good when you run a business from home
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Dan Cross
(@dancross88) reported
from
Haydock, England
Absolutely disgusted with the poor customer service and attitude of ‘Stefan’ from @virginmedia - rude, unhelpful and decided to end the call by hanging up instead of following my request to speak to a manager.
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Jools 4
(@jjools4bob) reported
from
Liverpool, England
@virginmedia @Rylan No the thought of seeing him makes my blood boil and my ears ache.Yes I am a virgin customer not happy with this shit.
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Shaunna
(@tiny_mischief) reported
from
Risley, England
@FreelanceFee @virginmedia Oh don’t get me started on them. Relentless issues. But I’ve learnt if you kick up enough fuss on social media they’ll do anything to shut up you
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AmyNaylor
(@amynaylorr) reported
from
Liverpool, England
@virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@ChrisMa72444992 @virginmedia Wow! Really are breaking the boundaries in shocking customer service
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Iain Dyer
(@IainMichaelDyer) reported
from
Garston, England
@virginmedia Simply by reconnecting my services after saying that you were happy to rearrange the bill payment date and my services would be unaffected. I have been told this is impossible though so cant see it happening. Its really bad customer service IMO.
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Michelle
(@michdavey71) reported
from
Maghull, England
@virginmedia do you have an alternative number , I wish to cancel my contract but haven’t got time to be constantly on hold .
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Leigh Wynne
(@leighwynne33) reported
from
Seaforth, England
Maybe little quiet for few days as ive got no internet due to outage at virgin media :/
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia @marcyeboah That’s the problem. You can’t help on social media as you are not empowered to do so. You merely advise to call the number that is causing all of the issues in the first place
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Wirral Kloppite
(@paulgtrainer) reported
from
Birkenhead, England
@paulychan @virginmedia My internet went down for 30 mins. Came back on 5 mins into the game. I'm on BT (not for much longer if I can help it!)
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@virginmedia @McBeth1977 You need to actually get to speak to somebody in order to raise a complaint.
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Michelle Mattos
(@ChellyMat) reported
from
Liverpool, England
@virginmedia Anyways, your engineers are great, especially Robbie who came out to help us last minute. Still don’t know why our contract was randomly cancelled but we’re expecting more info on Tuesday or something, so I’m not gonna fuss about it on Twitter 💙
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Leigh Wynne
(@leighwynne33) reported
from
Seaforth, England
My alien dog is about to die in warframe as cant feed it thanks to me not having a internet connection thanks to awful service at @virginmedia #warframe Only took me 190 hours get him now he's gonna be lost for ever! 😤😡😭
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simonmcbeth
(@simonmcbeth1) reported
from
Birkenhead, England
@LeoNak8484 @bt_uk @virginmedia @virginmedia just as bad I’m afraid
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Buttery Keith
(@75jacko) reported
from
Runcorn, England
Superfast broadband you say @virginmedia but no connection for virtually the past 2 days in the WA7 area. Each time a time is set for fix estimate it changes by an hour or even more, last night extended from 11pm to 8am and now saying 10.05am. Not good enough!!!! #shambles
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Michelle Mattos
(@ChellyMat) reported
from
Liverpool, England
@virginmedia Yeah we’ve been a customer for years, I know how to do that. The issue was that we got a new package (router, TiVo, landline) that got installed on Saturday afternoon, and by Saturday evening the package was cancelled for no reason
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Hunt
(@Huntjolifey) reported
@virginmedia Really? I’ve had a problem with my virgin TV remote app for two months now, passed around no one taking responsibility, problem still here, absolutely disgraceful customer service. Will not be renewing!
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Tom Stocks
(@Purple_stocks74) reported
@xXTHLXx @virginmedia The service isn't even good , WiFi drops , overcharged , stand alone broadband is a disgrace price wise ... Can't wait to leave either
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Kevin
(@inmonopinion) reported
@virginmedia Can you see why from a customer’s point of view this is all nonsensical?? It’s like because this is public space you say we’ll help but it sounds like you’re there to deflect not sort. Can you actually do anything? Direct these depts say one thing but do zero!! #virginmedia
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Lumpy
(@BurnsScott1690) reported
@virginmedia @ClaireJen79 My wifi signal upstairs is absolutely shocking ! Kids struggle with Streaming services and game and I’m on 200m connection! Placed order for PODS sometime ago and still no answer. Virgin Media are a joke to deal with honestly
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Steve Clegg
(@SRC62) reported
@virginmedia Wether it’s an area issue or not it’s immaterial. The point is (area or no area) I find it to be a recurring, intermittent reliability issue. Recurring is the operative word, regardless as to wether or not you ‘temporarily’ resolve it for a SHORT period of time.
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Tim Mogridge
(@timmogridge) reported
@virginmedia @SinanUnlu6 Another annoyed customer in SE9 here, with no internet since 9am this morning. Service status says "no know issues" Rather than us spending our time calling that number, could you find out for us if there is an issue, and, perhaps, update your website?!
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Neil Williams
(@casper197635) reported
@ClaireJen79 @virginmedia Same for me. Since the Hub 3 and increasing my speed, the WiFi has been awful. I've done reboots, factory resets, split the SSID, turned off WiFi optimisation, and it's awful. My wife and daughter have iphones and use 4G as it's much better
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DILRAJ
(@dilrajsachdev) reported
@virginmedia @virginmedia is never sorry and always hiding truth so customers keep waiting, if you really honest then you will tell me in beginning it will take 6 weeks and then i can make decisions, not I am stuck I called every day and they said TODAY 😡😡
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L MCFC Sullivan
(@Micraman235) reported
@xXTHLXx @virginmedia We never had a problem with @virginmedia for 20 years plus but yes it was the constant price rises that did it for us also... So just stripped back to BB only in the end.
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James Hunt
(@Huntjolifey) reported
@virginmedia A few weeks now, they replied asking me if I contacted the customer service department! No one is taking responsibility or ownership of this issue, all I want is a working service which I’m not getting!