Virgin Media Outage Report in Prescot, Knowsley, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Wigan, Billinge Chapel End, Skelmersdale, Runcorn, Warrington, Northwich, Prenton, Prescot, and Widnes.

City	Problem Type	Report Time
St Helens	Wi-fi	1 hour ago
St Helens	TV	3 days ago
Liverpool	Wi-fi	3 days ago
Liverpool	Internet	6 days ago
Liverpool	Internet	6 days ago
Wigan	Wi-fi	6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Carol Rowles (@CallyRaven) reported 2 minutes ago from Westhoughton, England

  @virginmedia 3 times in 3 weeks we are without internet! We are paying for a service we are not able to use! Are we going to be compensated for this?

• 
  DM 🦌 (@DaveMbootlebuck) reported 9 minutes ago from Litherland, England

  @virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.

• 
  Jonesy (@RWBJ1997) reported 14 minutes ago from Liverpool, England

  @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

• 
  Rebekah Jones (@RebekahP1nk) reported 20 minutes ago from Prenton, England

  @virginmedia soooo what's wrong this time?? You are just about up the cost to astronomical amounts and now the broadband goes down again ..

• 
  Elisabeth Hilton (@elisabethhilto4) reported 25 minutes ago from Lowton, England

  @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

• 
  Emma Latham (@EmsydilemsyL) reported 26 minutes ago from Liverpool, England

  @virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing

• 
  Amanda Ralph (@aralph50) reported 28 minutes ago from Liverpool, England

  Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia

• 
  Mick Mc 23 (@Mick_McIver1984) reported 31 minutes ago from Kirkby, England

  Anyone else useless @virginmedia gone down got no internet house is in melt down

• 
  Dave Tarleton 💙 (@davetarl) reported 35 minutes ago from Wallasey, England

  @virginmedia I want to cancel my contract as it is at the end. Twice now I have been kicked off the chat whilst waiting. This is unacceptable. I can't ring at present so the chat is ideal to run in the background. I just want to press a button that says end the contract!

• 
  Elisabeth Hilton (@elisabethhilto4) reported 35 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

• 
  (っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ (@beakybox) reported 36 minutes ago from Litherland, England

  @virginmedia broadband being down again, how, why

• 
  Gary Banks (@GaryBan47314801) reported 36 minutes ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

• 
  Emma (@EmmaZhaan64) reported 39 minutes ago from Roby, England

  @virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.

• 
  Sarah Hill (@Its_Sal_Queen) reported 39 minutes ago from Liverpool, England

  Would love to be able to start work @virginmedia, but the Internet is down.

• 
  James (@jgrailpics) reported 45 minutes ago from Liverpool, England

  When will I be able to go just one single day without @virginmedia failing, cannot wait until next year when the contract is over, increase the bills but reduce the service to next to nothing?

• 
  Emma (@EmmaZhaan64) reported 53 minutes ago from Roby, England

  @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

• 
  Lindz Devine (@LindzDDub) reported 53 minutes ago from Wigan, England

  @virginmedia I have to say your Internet connection is ridiculous... for months on end, it's been shocking. I'm sick and tired of resetting my hub, I shouldn't be having this issue. Never had so much issue for the years I've had you and now, the past 6 months, I'm paying monies…

• 
  Matt Attwood (@mattwood1702) reported 56 minutes ago from Liverpool, England

  Internet down no good when working home #virginmediadown #virginmedia

• 
  Pauline Hall (@hall291) reported 56 minutes ago from Halton, England

  @virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless

• 
  James (@jgrailpics) reported 59 minutes ago from Liverpool, England

  Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Robert Spence (@robwspence) reported 6 minutes ago

  @virginmedia I have to come into the office to work as I can’t rely on the wifi but I can’t get further support unless I sit next to the box at home for you to do your diagnosis, which I think will be what I have already done by doing what your website suggests. If I have to though, I will do

• 
  Lord Alistair Kealey (@alistair_kealey) reported 14 minutes ago

  @virginmedia a company run by clowns who cause problems yet I have to pay the bill

• 
  Korkmaz (@korkmazvaris) reported 17 minutes ago

  @virginmedia Yes. Virgin Tv Box is connected to the Internet by cable. I have the same problem with my other Wi-fi devices, regardless of distance. Also, I cannot open applications on the TV Box, except for Netflix.

• 
  Sean Fitzsimons (@seand_f) reported 21 minutes ago

  @virginmedia Not yet. The last technician already told me what he needed to do should it break again: “The cable and box need replacing was his latest diagnosis” but now I can’t contact him, while others on your helpline won’t automatically book in a new technician to come around and fix it.

• 
  Dr Paul Fifield (@paulcfifield) reported 21 minutes ago

  How is it that @virginmedia keeps sending me bills for a service that they cut off in January?

• 
  Richard Simmons (@RichardJSimmons) reported 24 minutes ago

  @virginmedia It advised there was an issue and prompted me to book an engineer visit, which I can't do online

• 
  Sean Mullen (@TacticalHotdog_) reported 26 minutes ago

  @virginmedia I've done ALL the copy paste steps, no faults reported in the area. Barely had a connection all week. The issue is on your end not mine. Can't wait to switch providers.

• 
  Suraj (@TrusteeAsian) reported 26 minutes ago

  @virginmedia full broadband and tv outage, how am I supposed to work?

• 
  Suraj (@TrusteeAsian) reported 30 minutes ago

  @virginmedia Yes full outage showing.. which is stopping me and the household from working.

• 
  Mike Richards (@mikegrichards) reported 32 minutes ago

  @virginmedia why is the email not working on WiFi? iPhone 11 Pro will not connect to imap but switch WiFi off and use data no problem. I have uninstalled, reinstalled, deleted and reinstalled imap and smtp but no good.