Virgin Media Outage Report in Prescot, Knowsley, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 14: Problems at Virgin Media
Virgin Media is having issues since 12:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Wallasey, St Helens, Liverpool, Northwich, Ellesmere Port, Eastham, Warrington, Wigan, Runcorn, Widnes, Skelmersdale, Prescot and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Wallasey |
Wi-fi | |
| St Helens |
Internet | |
| Liverpool |
Wi-fi | |
| St Helens |
TV | |
| Northwich |
Internet | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Elaine Brown
(@laineypb2109) reported
from
Birkenhead, England
@virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia Thats just an update to say they are dealing with the issue, people want to know what the issue was and why it is taking so long to repair, there is a continuous extension to repair time and your customers at least deserve detailed information
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?
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Andy McGill
(@andrewjmcgill) reported
from
St Helens, England
@virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!
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Laser Lux, Wigan.
(@TheWiganParky) reported
from
Haydock, England
@virginmedia If my bill went down with my speed, I wouldn't mind.
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Tim Jackson
(@TimmyJ1972) reported
from
Garston, England
@virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia Yes got the update thanks but not helpful receiving a text to say issue resolved, service has been off for 14 hours now, any background to reason why? Its a massive area to be out with no explanation
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!
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Tim Jackson
(@TimmyJ1972) reported
from
Garston, England
@virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine
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Elaine Brown
(@laineypb2109) reported
from
Birkenhead, England
@virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@MarkKav15119614 @virginmedia Well my bills ain't getting paid today so will get charges, anything i try to do on apps / chrome not working, twitter on and off
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Laser Lux, Wigan.
(@TheWiganParky) reported
from
Haydock, England
@virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.
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lloyd #utft
(@111O1O1O11O) reported
from
Wallasey, England
@virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱
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Christopher Bray
(@cbray72) reported
from
Liverpool, England
@virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time
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lloyd #utft
(@111O1O1O11O) reported
from
Wallasey, England
No service in CH44 for 2 days last week, back on for 2, then off again today. No text updates but service status says a fix by 20.00. Won't happen though will it? @virginmedia
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Martin Travis
(@lurkinhead) reported
from
Birkenhead, England
@virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?
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Lesley Murray
(@les_murray71) reported
from
Wallasey, England
@virginmedia @joshyw0shy Its the whole of the Wirral by the sound of it, no statement from Virgin, just telling hundreds of customers to check for an outage, only have to look at their twitter to see how many of us have been told the same thing
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Cambo
(@cambo691) reported
from
Birkenhead, England
@les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sue cowan jenssen
(@emdrsuejenssen) reported
@virginmedia @vmbusinesshelp It was your customer support team that was failed so miserably
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Georgina Pottinger
(@1ginalee1) reported
@virginmedia Yes it is attached to an active Virgin account. I think there might be a problem with the server.
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Two Toes Tone⚓
(@TwoToesTone) reported
Can someone @virginmedia please explain how a customer who has been with you since the very beginning cannot get the same deals as a new customer ? 1130 Mbps broadband only deal £39 for 18 months. Existing customer £60. £360 worse off for loyalty..C'mon give us a break.
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Avril
(@dragon15a) reported
@virginmedia Your customer service left a lot to be desired before but now it’s appalling!
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Mel
(@melonie45678) reported
@virginmedia Yes, upload speeds were very slow last night but download speeds were normal, I couldn’t download 100mb files, it would cancel around 8/9pm. I was doing some work then. I checked status checker and it said intermittent signal issue. Then it fixed itself around 5-8am.
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emma-kvs
(@emma64979643) reported
@virginmedia Well that reply is no help is it! I’m still no further forward with what it means… just that the switch over is 6th April. WhTs the point of your call centres if they’ve no idea of what’s going on
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N
(@Neilmackay19) reported
@virginmedia Yep I discussed with your retention team, who used the loyalty word to seek to retain me and then offered me a worst deal than you advertise. Also a prior call when I was offered a ‘deal’ was then withdrawn when I phoned back…until I threatened to complain. @MoneySavingExp
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Stealthy🎮👾🥔
(@EllieMcConnel18) reported
@virginmedia Hi Gareth Really confused right now. Yesterday I did as Netflix asked us to do because they said the accounts were no longer connection. So I created a new Netflix account in my dad's name. The prompt mentioned never came up when we resigned in. Also why is our next bill £201?
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David Longstaff
(@Toadfish007) reported
@virginmedia If it's one of your call centre or someone working for virgin I have just had another call and they are very rude, not a good look for the company
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VikTheViking85
(@VikTheViking85) reported
@dad_in_plaid_ @virginmedia Nope, not down that way lol