Virgin Media outages and service status in Prescot, England
No problems detected
If you are having issues, please submit a report below.
Full Outage Map
- Virgin Media generated 2 outage signals in the last 24 hours around Prescot, including 2 direct reports.
- The most common problems reported in this area mention Internet, Wi-fi, and TV.
- The most recent signal from this area was received Apr 24, 4:56 PM GMT+1.
- Internet (65%)
- Wi-fi (15%)
- TV (12%)
- Total Blackout (8%)
The latest reports from users having issues in Prescot come from postal codes L34 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Prescot, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Warrington, Northwich, Wigan, Prenton, Birkenhead, Prescot, Billinge Chapel End, Skelmersdale, and Runcorn.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
TV | 13 hours ago |
|
Liverpool
|
Internet | 23 hours ago |
|
St Helens
|
Internet | 1 day ago |
|
Warrington
|
Internet | 2 days ago |
|
Northwich
|
Internet | 3 days ago |
|
Liverpool
|
Internet | 5 days ago |
Nearby cities with recent reports
2 recent signals
2 recent signals
2 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
-
Tony (@AckerHeron) reported from Liverpool, EnglandHi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting
-
Martin Travis (@lurkinhead) reported from Birkenhead, England@BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!
-
John Kelly (@John_Kelly17) reported from St Helens, England@CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.
-
Emma Latham (@EmsydilemsyL) reported from Liverpool, England@virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing
-
zach close YT 🏳️🌈🏳️🌈 (@ZachcloseYT) reported from St Helens, England@virginmedia you are so crap we don't pay you to keep having problems daily
-
Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.
-
Rob (@Robertlfc_) reported from Liverpool, England@virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!
-
Lindz Devine (@LindzDDub) reported from Wigan, England@virginmedia @virginhelp I've never had this much issue as I have had today. I'm plugged in on ethernet, I've reset my hub, and checked my area and there is no issue at all. My WiFi is working from my hub but yet its booting me out of Destiny 2 and not just that but the chat parties on PS5 itself
-
Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia All the while taking my direct debit payments for a service I am not getting
-
Tom Rushton (@tomrushton88) reported from Haydock, England@virginmedia Or put me through to a manager or try to be remotely helpful in keeping me as a customer, im trying to sign an 18 month contract to give you money every month which I could just give to someone else I will not let this lie till i have my money back!
-
DM 🦌 (@DaveMbootlebuck) reported from Seaforth, England@virginmedia No. Can’t get through. I’ve just submitted a complaint
-
Berni Turner 🖤🌹 (@BLTwitchy) reported from Liverpool, England@virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled
-
-
Gary Kilroy (@Gary_Kilroy) reported from Liverpool, EnglandHaving the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!
-
Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported from Eccleston, EnglandVirgin media customer service 🥴😭🤯
-
lloyd #utft (@111O1O1O11O) reported from Wallasey, EnglandNo service in CH44 for 2 days last week, back on for 2, then off again today. No text updates but service status says a fix by 20.00. Won't happen though will it? @virginmedia
-
Tim Jackson (@TimmyJ1972) reported from Garston, England@virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”
-
Ray Waring (@RayWaring) reported from Liverpool, England@virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue
-
Carol Rowles (@CallyRaven) reported from Westhoughton, England@virginmedia I seem to be the first one to report them, still saying intermittent problems in my area. Can't get to speak to anyone on phone, I rely on the Internet.
-
Lindz Devine (@LindzDDub) reported from Wigan, England@virginmedia I also play Destiny 2. I thought it may have been their servers but my boyfriend doesn't have the issue.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
lindahudson (@lindahudson66) reported@virginmedia @keithapearson @virginmedia Why don't you call your customer, do the decent thing.
-
Lord Kieran J Ball (@kbally23) reported@virginmedia Thanks for coming back no same issue loads to ticketmaster and then states you have to click the link and it takes you back to the same screen, nevermind never happened before ill have to wait to buy on friday
-
DT (@DanTaylor86) reported@virginmedia I've been a customer for 10 years but the customer service I've received today is extremely worrying. Everyone has been polite and tried to help, but still my package is all wrong. This needs rectifying immediately or your major competitor will be gaining new custom
-
Kevin Nash (@KevinDNash) reported@virginmedia @keithapearson Virgin media should not be able to trade in UK, horrid company, I don't miss speaking to India, South Africa to name but two.
-
entrustTMF (@entrustTMF) reported@status_is_down Yes, @virginmedia broadband is down for me currently. Been down nearly all day now
-
MoorInsightsStrategy (@MoorInsStrat) reported@googlecloud .@googlecloud GM Cloud Apps Karthik Narain unveiled the Agentic Data Cloud. "Reasoning without context is just a guess." $GOOGL 📌 Four foundational innovations: 1/ Knowledge Catalog, universal context engine, native BigQuery integration mapping tables into business logic 2/ Smart Storage extends context to unstructured data. Objects landing in Google Cloud Storage are instantly tagged, enriched, and agent-ready with zero manual data engineering 3/ Zero-copy access to Palantir, Salesforce, SAP, ServiceNow, Workday 4/ Data Agent Kit, Gemini-powered authoring in VS Code, Cloud Code, Gemini CLI, turning any IDE into a native data environment 🧑 Customer proof: Virgin Media O2 activating 20,000+ data assets through Knowledge Catalog to empower global product teams. This is the "systems of intelligence" to "systems of action" shift. Context is now a governed surface, not a pipeline problem.
-
Tigol (@bigoltiddies) reported@JU51LNS @TalkTalk It was never YOUR email, it belonged to TalkTalk and they simply rented it to you as a perk of being subscribed to their service. You've cancelled or are cancelling so they're no longer giving you a free email and instead asking you to pay. BT does/did the same. As did/does Sky. Virginmedia just straight delete the email address after 90 days. You're making a deal out of nothing. Pay the fiver a month and use the time to port out valuable emails by forwarding them to your other email then when you're confident you've got it all transferred, cancel the payment.
-
Irvine sparrow (@IrvineSparrow) reported@virginmedia Just received the email to cancel my contract with @virginmedia so hopefully yes.
-
Dan (@DanielKennett77) reported@virginmedia 48 hours now with intermittent broadband. BR6 area. According to your useless website there are no issues in the area. I beg to differ.
-
mancs boi (@DjmarkieT) reportedI will be calling virgin media to leave tomorrow and give notice I still have 20 months left on the contract but u won’t get a penny for your horrific service **** u @virginmedia let it be a lesson when u get **** all!