Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

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The latest reports from users having issues in Prescot come from postal codes L35.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 02/27/2026 22:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Liverpool, Warrington, St Helens, Widnes, Skelmersdale, Runcorn, Prescot, Wallasey, Northwich, Ellesmere Port and Eastham.

Loading map, please wait...
City Problem Type Report Time
United KingdomWigan Wi-fi
United KingdomLiverpool Internet
United KingdomWigan Internet
United KingdomWigan Total Blackout
United KingdomWarrington Internet
United KingdomSt Helens Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • obpls1995 owen southworth (@obpls1995) reported from Wigan, England

    @virginmedia I do have a problem paying. I'm currently paying for a service where the Internet isn't working half then time. 5 times in the past month we have had no signal. You promise items with your packed Currently received 1/3 and had to complain about that over the phone.

  • Allenwalkden Woggy (@Allenwalkden) reported from St Helens, England

    Internet @virginmedia is down in WA10 and your device status page is giving a 404

  • aralph50 Amanda Ralph (@aralph50) reported from Liverpool, England

    @virginmedia worst customer service ever. Have been a customer for 30 years and called today to review my package. 35 minutes, 3 departments later and still no closer to being sorted.

  • aitch5012 MickHoll (@aitch5012) reported from Liverpool, England

    @richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !

  • MOL_FSG Chris molyneux (@MOL_FSG) reported from Warrington, England

    @virginmedia Never any perks for exisiting customers 🙄

  • iamcraigadamson Craig Adamson (@iamcraigadamson) reported from Liverpool, England

    Virgin media making Sky look more and more tempting every night. Another outage, come on guys.

  • MOL_FSG Chris molyneux (@MOL_FSG) reported from Warrington, England

    @skytv fancy making me a deal @virginmedia arent interested in keeping me as a customer 🤔

  • willhughes15 will hughes (@willhughes15) reported from Risley, England

    @twoboatsman @virginmedia Had the same problems last year with talk talk... getting nowhere with them until I said I was leaving.. suddenly I got a great deal.

  • Baxy2001 Baxy (@Baxy2001) reported from Wigan, England

    @virginmedia please can you explain why I have been in a queue to speak to someone for over 35 minutes to try and cancel my contract? Absolute joke of a company, poor services and poor customer service.

  • Stixx1979 Whittle (@Stixx1979) reported from Liverpool, England

    @virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.

  • aralph50 Amanda Ralph (@aralph50) reported from Liverpool, England

    @virginmedia must hate all their customers if they treat customers of 30 years this badly @skytv

  • obpls1995 owen southworth (@obpls1995) reported from Wigan, England

    @virginmedia question for you. If I enter a contract with you where you promise X service +items and I promise to pay X amount. If I don't pay X amount am I breaking the contract?

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

  • terrificsue Susan Rigby (@terrificsue) reported from Wigan, England

    @terrificsue everyone out there be careful when receiving telephone calls and if they say they are from Virgin Media please check and check. I have been scammed today out of a lot of money . I am the one who thought would never be scammed but I was. Oohh .

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

  • Stixx1979 Whittle (@Stixx1979) reported from Birkenhead, England

    @realalanwiggins @virginmedia Pointless reporting anything even if you can get hold of anyone. Has to be the worst customer service about.

  • obpls1995 owen southworth (@obpls1995) reported from Wigan, England

    @virginmedia Yes I'm still experiencing issues. Iv paid for somthing that I still havnt got.

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.

  • aitch5012 MickHoll (@aitch5012) reported from Liverpool, England

    @virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others

  • jayniecakes Jayne (@jayniecakes) reported from Liverpool, England

    @virginmedia Why have a Twitter presence when you can never answer account specific queries? It's a ridiculous set up.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Corky70704558 Corky (@Corky70704558) reported

    @virginmedia I have been on your online chat for over 4 hours now trying to cancel my broadband contract. I have just been passed from pillar to post and still waiting........

  • mattyross_uk Matty Ross (@mattyross_uk) reported

    @virginmedia My flatmate account holder gets advised to do this every time. Has never helped. Can you please check if there is any reports in N6 area of works going on? The router/cables/channels have all been tested and replaced etc recently so I can guarantee its not the kit

  • benscollectable Benscollectables (@benscollectable) reported

    @virginmedia But again that’s me … the person paying you , doing all the chasing about to fix this … this is not on … all I want is a manager to call me and let me cancel.

  • Pablo8485 paul flett (@Pablo8485) reported

    @virginmedia The issue here is 2fold, 1stly how long will the response take to the complaint I made via email? (28 days potentially). You guys seem more comfortable losing me to BT than finding a way to compensate me for the error that virgin made when routing your internet to my house.

  • CharlieHodgins CMH (@CharlieHodgins) reported

    @virginmedia It’s not good enough. I’m not able to work. This was happening with my previous hub also. £75 a month for a service that hasn’t been working properly for over a month. I won’t be a returning customer once my contract is over

  • CharlieHodgins CMH (@CharlieHodgins) reported

    Another @virginmedia WiFi outage. Just a week after getting a new hub. Don’t worry though. It’s estimated to be fixed at 9:30 pm. Pathetic

  • benscollectable Benscollectables (@benscollectable) reported

    @virginmedia Yes I’ve explained it to them about the repeated issues and having to reset my hub at least 16 times this month alone and I’ve been told I still have to pay £250 as I’ve only had one engineering visit instead of 3 …. During a Pandemic 😷

  • DetrimentKoi NMD DetrimentKoi™ (@DetrimentKoi) reported

    @virginmedia about an hour or so ago and was told it takes 30 days to look into a cab issue , after 3 engineers sent was told it was a cab issue but explaining that to them has been a nightmare cause they dont listen

  • Essieburton Estelle Burton (@Essieburton) reported

    @virginmedia @virginmedia Thanks 2 lady I got throu to but not by using your options main menu. Refund authorised & cheque being sent. Hope it arrives after agreeing resolution. No final account bill attached to agree resolution refund :(

  • mattyross_uk Matty Ross (@mattyross_uk) reported

    @virginmedia Strangely the upload speed there is no problems whatsoever