Virgin Media outages and service status in Prescot, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Prescot, including 1 direct report.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received Jun 8, 9:28 PM GMT+1.
- TV (49%)
- Internet (33%)
- Wi-fi (13%)
- Total Blackout (4%)
- Phone (1%)
The latest reports from users having issues in Prescot come from postal codes L34 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 9: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Prescot, England
The most recent Virgin Media outage reports came from the following cities: Skelmersdale, Prenton, Runcorn, Warrington, Ellesmere Port, St Helens, Liverpool, Newton-le-Willows, Birkenhead, Widnes, Wigan, Prescot, Leigh, and Northwich.
| City | Problem Type | Report Time |
|---|---|---|
 Skelmersdale
|
TV | 23 hours ago |
|
Prenton
|
Internet | 2 days ago |
|
Runcorn
|
Internet | 2 days ago |
|
Warrington
|
Wi-fi | 2 days ago |
|
Ellesmere Port
|
TV | 2 days ago |
|
St Helens
|
Internet | 3 days ago |
Nearby cities with recent reports
5 recent signals
3 recent signals
1 recent signals
1 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Nicola Bates (@Nicolajb87) reported from Liverpool, England@virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap
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Carol Rowles (@CallyRaven) reported from Westhoughton, England@virginmedia 3 times in 3 weeks we are without internet! We are paying for a service we are not able to use! Are we going to be compensated for this?
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.
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Cambo (@cambo691) reported from Birkenhead, England@les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate
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Tim Jackson (@TimmyJ1972) reported from Garston, England@virginmedia To be honest, the issue is an intermittent fault. My wife works from home and the broadband just drops out numerous times a day. Then comes back on. It’s only worthwhile doing a remote test if it’s when it drops out. Otherwise all will look fine
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Pauline Hall (@hall291) reported from Halton, England@virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.
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Nicola Bates (@Nicolajb87) reported from Liverpool, England@virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.
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zach close YT 🏳️🌈🏳️🌈 (@ZachcloseYT) reported from St Helens, England@virginmedia you are so crap we don't pay you to keep having problems daily
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Andy McGill (@andrewjmcgill) reported from St Helens, England@virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.
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Christopher Bray (@cbray72) reported from Liverpool, England@virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time
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Tim Cooke 🇺🇦 (@timmycooke) reported from Wigan, England@virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!
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DM 🦌 (@DaveMbootlebuck) reported from Litherland, England@virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.
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Jack Kelly (@realjackoh187) reported from Widnes, England@virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician
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murf (@JohnMurphy9172) reported from Liverpool, England@virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me
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Maureen StewartJones (@supergran22) reported from Eccleston, England@virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.
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Gareth Hughes GBC TV (@GarethWHughes) reported from Roby, EnglandHas virgin media gone down? #virginmedia @virginmedia
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Lindz Devine (@LindzDDub) reported from Wigan, England@virginmedia I never have any issues when it comes to my laptop, though. Just my PS5
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(っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ (@beakybox) reported from Litherland, England@virginmedia broadband being down again, how, why
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris McGregor (@CmucG) reported@virginmedia So after the DM discussion there is still no resolution to the package I pay for not being fully available. Just being told to be patient! The compensation offered for not getting the full package I'm paying for is insulting. Not a great way to treat new customers.
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Madeleine Ebbs (@MadeleineEbbs57) reportedVirgin Media, The Tonight Show, Crime is down in Dublin???
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Davie G 🇬🇧 (@fredbeare) reported@ramspacek Like trying to get @virginmedia to accept you as a new customer
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WATCHING THE GAME (@Pass_Move) reported@virginmedia This company is a complete and utter shambles. Still no Wi-Fi, still no broadband, still no TV, still no one answering phones. No basic information from the company with the worst customer service I’ve ever experienced.
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Carrie (@IamCarrieagain) reportedA new Disney Dreamlight Valley free update usually takes about 20 mins total. Switch is currently estimating 4 hours & 20 mins and rising. What the heck? So far, provided a new router I didn't need, have had outages I didn't previously have & now super slow speed @virginmedia
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Ailsa (@Ailsa56202286) reported@virginmedia why do you make it SO DIFFICULT to cancel and waive the fee - I’ve asked for an extension of time to prove my new address and 5 agents have told me this has been extended- call up today NO - my payment is overdue MAY AS WELL TALK TO MYSELF - take some responsibility
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Sodium (@sodiumlights) reportedSo, my @virginmedia hub died on Thursday. Finally worked out how to call them yesterday. Today a guy comes out to fix it but can't. Just got a message saying they'll be here on TUESDAY. Until then, no internet or TV. And no changes to the heating. Or the cat flap...
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Sodium (@sodiumlights) reported@virginmedia What's the phone number for tech support? My hub5 has died (ds scanning) and the online checker has been saying to try again in 4h for the last 24h.
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Melody Lane-Hayman (@ScepturaMelody) reportedThere is never enough space on X for me to write what I need to. I still haven’t forgiven u @virginmedia for axing Thatstv2 and Thatstv3 at least now it’s not even on the menu wasn’t nice when u kept it up on the guide showing me what was on. Those channels r on sky & freeview
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catherineleech (@poppyandoscar) reported@virginmedia what an awful company. Someone I know is selling their house. Not gone through yet while they were out you came and drilled holes in their house and attached cable to the neighbours fence. Went when told to get off their property but you turned up again today.