Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Northwich, Warrington, St Helens, Liverpool, Prescot, Birkenhead, Runcorn, Skelmersdale, Bootle, Prenton, Ellesmere Port, Newton-le-Willows, and Widnes.

City	Problem Type	Report Time
Wigan	Internet	18 hours ago
Northwich	Wi-fi	1 day ago
Warrington	Internet	2 days ago
Wigan	TV	2 days ago
St Helens	Internet	2 days ago
Liverpool	Internet	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Tom Rushton (@tomrushton88) reported 4 minutes ago from Haydock, England

  @virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way

• 
  Sarah Hill (@Its_Sal_Queen) reported 7 minutes ago from Liverpool, England

  Would love to be able to start work @virginmedia, but the Internet is down.

• 
  Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported 15 minutes ago from Eccleston, England

  Virgin media customer service 🥴😭🤯

• 
  lloyd #utft (@111O1O1O11O) reported 15 minutes ago from Wallasey, England

  @virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.

• 
  Lesley Murray (@les_murray71) reported 17 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks but not helpful receiving a text to say issue resolved, service has been off for 14 hours now, any background to reason why? Its a massive area to be out with no explanation

• 
  Andrew (@andym1908) reported 17 minutes ago from Warrington, England

  @skytv @skytv . I am disappointed with your customer service and technical team . They have disconnected my sky viewing card . Why ?. I want rectifyying ASAP . Or shall I just cancel my subscription and go over to virgin media

• 
  Nicola Bates (@Nicolajb87) reported 24 minutes ago from Liverpool, England

  @virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.

• 
  Ian Hawksey (@ShanklyBob77) reported 27 minutes ago from Aintree Village, England

  Absolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.

• 
  Mrs Smith (@SmithysMaud) reported 28 minutes ago from St Helens, England

  @virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid

• 
  Carol Rowles (@CallyRaven) reported 30 minutes ago from Westhoughton, England

  @virginmedia And our Internet is down again this morning! So because its intermittent we don't get compensation, tried to call, can't get through (have to do it on mobile, our 'landline' is now internet reliant!)

• 
  Jack Kelly (@realjackoh187) reported 32 minutes ago from Widnes, England

  @virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?

• 
  Maureen StewartJones (@supergran22) reported 34 minutes ago from Eccleston, England

  @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

• 
  Mrs Smith (@SmithysMaud) reported 35 minutes ago from St Helens, England

  @virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.

• 
  Tony (@AckerHeron) reported 37 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Kevin Saunderson* (@kevsauno) reported 39 minutes ago from Liverpool, England

  @virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.

• 
  Mrs Smith (@SmithysMaud) reported 41 minutes ago from St Helens, England

  @virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.

• 
  (っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ (@beakybox) reported 49 minutes ago from Litherland, England

  @virginmedia broadband being down again, how, why

• 
  Martin Travis (@lurkinhead) reported 54 minutes ago from Birkenhead, England

  @virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?

• 
  Dave Tarleton 💙 (@davetarl) reported 58 minutes ago from Wallasey, England

  @virginmedia I want to cancel my contract as it is at the end. Twice now I have been kicked off the chat whilst waiting. This is unacceptable. I can't ring at present so the chat is ideal to run in the background. I just want to press a button that says end the contract!

• 
  Christopher Bray (@cbray72) reported 59 minutes ago from Liverpool, England

  @virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Helen Brown (@helen_brown65) reported 3 minutes ago

  @virginmedia please sort out the broadband issue in CT17 9NB. Absolutely unacceptable service. Will be changing providers if not fixed by this afternoon !!!

• 
  Howard Borrington (@Howard1963OT) reported 4 minutes ago

  @JasonAlderwick @richardbranson Confusing though it is Jason, Richard Branson has never owned Virgin Media. He held a minority stake of roughly 10% and licensed the Virgin brand name to the business until the company was bought out by Liberty Global in 2013.

• 
  Lee Rand 🍄 (@UglyGeezer) reported 5 minutes ago

  @MichelleBeckett @virginmedia I lost my partner of 28 years. Devastating in all aspects of my life. I rang Virgin to try and end contract, explained my partner was dead and I couldn't afford the service any longer. They spent most of the call trying to get me to upgrade to more services. I will never forget

• 
  Samet (@Samet_UK) reported 5 minutes ago

  My Virgin Media WiFi has still not been working since yesterday, and there has been no improvement this morning. I have already called customer service, but the issue was not resolved. I also sent a DM on X and have not received a response. @virginmedia

• 
  Si Smith (@sjslfcforever) reported 5 minutes ago

  @virginmedia how hard is it to speak to someone who actually understands the problem I’m having??

• 
  CFC._AKHI😴 (@Yolo123Rana) reported 6 minutes ago

  @virginmedia Checked everything still not working

• 
  MR COOL (@Lifeline04India) reported 6 minutes ago

  @virginmedia Team I am waiting for 5 days it’s still the same. Can u help me to fix the issue? I don’t know if it’s connected to router.

• 
  Duke Dusk (@TheDukeDusk) reported 8 minutes ago

  Can virgin media fix their **** ts is kinda ridiculous

• 
  Ellie Winters #VoteBinface (@N104AP) reported 11 minutes ago

  clearing out under the bed to eventually throw out my broken frame and sleep on the floor, ive already found an old laptop and 2 broken disassembled virgin media wifi routers tf was i doing

• 
  Stephen Hampson (@StephenHampson) reported 12 minutes ago

  @virginmedia brilliant. Less than 12 months before the remote control on the streaming box packs up. And you haven't listened to feedback otherwise it would be one of the options on the help screen. What an awful company this is. Yes I've changed batteries.