Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Warrington, Birkenhead, Liverpool, Wigan, Widnes, St Helens, Ellesmere Port, Prescot, Northwich, Runcorn, and Skelmersdale.

City	Problem Type	Report Time
Warrington	Wi-fi	21 hours ago
Birkenhead	TV	3 days ago
Liverpool	TV	4 days ago
Wigan	Wi-fi	5 days ago
Liverpool	Internet	8 days ago
Wigan	Internet	8 days ago

Nearby cities with recent reports

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Maureen StewartJones (@supergran22) reported 3 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

• 
  Mrs Smith (@SmithysMaud) reported 6 minutes ago from St Helens, England

  @virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid

• 
  Maureen StewartJones (@supergran22) reported 11 minutes ago from Eccleston, England

  @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

• 
  Stuart Wilks-Heeg (@StuartWilksHeeg) reported 13 minutes ago from Seaforth, England

  @tonymc39 @virginmedia Really, truly shockingly terrible.

• 
  Mick Mc 23 (@Mick_McIver1984) reported 13 minutes ago from Kirkby, England

  Anyone else useless @virginmedia gone down got no internet house is in melt down

• 
  IanRob79💙 (@IanRobEfc1878) reported 15 minutes ago from Wigan, England

  @virginmedia your red button service is absolute dogshit you either get the wrong commentary or it doesn’t even come on! 🤯🤬

• 
  Maureen StewartJones (@supergran22) reported 22 minutes ago from Eccleston, England

  @virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.

• 
  James (@jgrailpics) reported 28 minutes ago from Liverpool, England

  When will I be able to go just one single day without @virginmedia failing, cannot wait until next year when the contract is over, increase the bills but reduce the service to next to nothing?

• 
  lloyd #utft (@111O1O1O11O) reported 28 minutes ago from Wallasey, England

  @virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.

• 
  Mrs Smith (@SmithysMaud) reported 35 minutes ago from St Helens, England

  @virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.

• 
  Martin Travis (@lurkinhead) reported 36 minutes ago from Birkenhead, England

  @virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?

• 
  Mrs Smith (@SmithysMaud) reported 37 minutes ago from St Helens, England

  @virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.

• 
  Pauline Hall (@hall291) reported 37 minutes ago from Halton, England

  @virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless

• 
  Kevin Dudson (@Duddydudson) reported 39 minutes ago from Wigan, England

  @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

• 
  Elisabeth Hilton (@elisabethhilto4) reported 39 minutes ago from Lowton, England

  @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 40 minutes ago from Haydock, England

  @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

• 
  dannyWAFClannon (@DannyLannon) reported 44 minutes ago from Wigan, England

  @Louisewafc @virginmedia Nice of Stoke fans turn up to support us

• 
  Carol Rowles (@CallyRaven) reported 55 minutes ago from Westhoughton, England

  @virginmedia 3 times in 3 weeks we are without internet! We are paying for a service we are not able to use! Are we going to be compensated for this?

• 
  Ray Waring (@RayWaring) reported 55 minutes ago from Liverpool, England

  @virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue

• 
  Kevin Saunderson* (@kevsauno) reported 57 minutes ago from Liverpool, England

  @virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Cheryl Brown (@piacapa) reported 7 minutes ago

  @virginmedia awful service. Still waiting for my tech engineer to arrive - time given by a Virgin 12-4pm. Now told another engineer will be with me ‘shortly’ but no time given! Seriously considering switching to BT

• 
  Runningman (@frankieJnr66) reported 7 minutes ago

  @virginmedia @njwoodward You say your technical teams are working actively to fix the problem!With regards do they know what they are doing as it’s been like this since yesterday and I’ll be requesting a refund for this inconvenience?

• 
  Kathleen Peters (@kathleenp442) reported 11 minutes ago

  @virginmedia I've tried to watch it on my phone via the sky sports app and that didn't work either. Feeling disgruntled. You've managed to send a recent update to our virgin box but can't fix this!

• 
  Stephen Maddock (@stephenm68) reported 11 minutes ago

  @R4g3Kw1t @virginmedia Mine has been broken since 27 July and @virginmedia have given me ZERO information about what’s the reason or when it will be fixed. Very poor customer service

• 
  Jonathan Miles (@warleybaggie) reported 13 minutes ago

  @Lbriggs88 @virginmedia I had to watch small screen on my laptop. Prioritise this and get it sorted ASAP @virginmedia Really poor for the start of a season.

• 
  ****** White (@Tgee92) reported 15 minutes ago

  @virginmedia we got a new upgraded hub. The only WIFI name is showing for new devices which have never connected to the WiFi before and when using new password it says it’s wrong and unable to connect? No extenders from old device or anything. Help please!

• 
  keets (@keetsstweets) reported 16 minutes ago

  virgin media wifi been down all effin day

• 
  Olive (@nongnangning1) reported 17 minutes ago

  @IainSankey @virginmedia I never pay more than £23 for my Virgin internet. Whenever my "special offer" runs out and they want to increase my bill, I just tell them i'll leave then and they relent...

• 
  Boudicca and Viriato 🏴󠁧󠁢󠁥󠁮󠁧󠁿 🇵🇹 (@MystiqueCat17) reported 19 minutes ago

  @IainSankey @virginmedia We left them years ago, nightmare. Had to explain to one of their agents what a postcode was...at that point I realised we had to part company. I have never regretted getting rid of them.

• 
  Catherine Jeffery (@cathypops2010) reported 20 minutes ago

  @floydy1983 @virginmedia It didn’t work last week either for the cup game. They’ve had a week to fix this issue