Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 03/09/2026 16:35

March 09: Problems at Virgin Media

Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Warrington, St Helens, Widnes, Skelmersdale, Runcorn, Prescot, Wallasey and Northwich.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomWigan Total Blackout
United KingdomWigan Wi-fi
United KingdomWigan Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • The_MJ_Maher Mick (@The_MJ_Maher) reported from Horwich, England

    @virginmedia Numerous times. Internet constantly dropping out. Every day for the last week. Nothing coming up on the service checker.

  • M__Griffiths Michael Griffiths (@M__Griffiths) reported from Liverpool, England

    Told @virginmedia last week I need to end my contract due to moving address....just got my bill through and they have removed the credit I was getting as I have been with them for so long all because I am leaving. Great service that isn’t it....what a joke !!! 👎🏻

  • Sophgrimmy_ soph✌ (@Sophgrimmy_) reported from Wigan, England

    It’s so frustrating when the internet is down for about the 500th time 😬 #virginmedia

  • pendo86 Dan the Man 🏳️‍🌈 (@pendo86) reported from Rainhill, England

    The internet is so shockingly shit at mum’s house. Can’t even watch Netflix without it buffering every 2 minutes. Please sort it out @virginmedia!

  • M__Griffiths Michael Griffiths (@M__Griffiths) reported from Warrington, England

    @virginmedia Not been given anything. I called Friday regarding my bill. Left my contact details and was told within 48 hours I would get a call back. I was hoping to not have to escalate to a complaint and for it to be dealt with via the manager who was going to call me.....WITHIN 48 HOURS!

  • Horwichbloke My name is Michael (@Horwichbloke) reported from Horwich, England

    @sinners40 @virginmedia As soon as I saw an engineer messing about with the service box in front of my house, I knew I'd be in trouble. Supposed to be a upgrade to my service. Going well isn't it!

  • EFC26PJ Blue cladding 🍺 (@EFC26PJ) reported from Liverpool, England

    @virginmedia ABSOLUTLY ******* disgusting customer services. Just tell blatant lies and after a hr, when i try and cancel, I just happen to be disconnected. @richardbranson you're a joke and your companies rip off the British people you ******* Tory arse licking ****. 🤬🤬🤬🤬

  • leeamitch Lee Mitchell (@leeamitch) reported from Westhoughton, England

    Tv problem yesterday, broadband issues yet again today....please @virginmedia let me out of my contract so I can go to a different provider who actually gives me a consistently good service 🙏

  • Knitswithbeer knitswithbeer🐝 (@Knitswithbeer) reported from Wigan, England

    @virginmedia No. I don't think it's a broadband issue but it certainly has me foxed. I feel it's an Android version issue.

  • yorkshirerosie Katie Cannon (@yorkshirerosie) reported from Warrington, England

    @virginmedia V pleased with the outcome , refunded and guaranteed that no further international calls will be allowed. Not sure how it was made in the first place but I’m not out of pocket so great customer service 👍

  • kopitesaint91 Matthew Purchase (@kopitesaint91) reported from Wigan, England

    @cavolfc @virginmedia 😂😂😂 I do and it seems to make the service worse

  • bigjeast John Eastham (@bigjeast) reported from Wigan, England

    @virginmedia why is your internet always dropping out in the wn3 area. 4 weeks on the bounce now. Latency and speed test are poor too.

  • Tim2300G Tim Groves (@Tim2300G) reported from Birkenhead, England

    @Hortini @virginmedia I have had this on other media sites, my email address had been used to attempt to hack/login. Scammers failed attempts logged me out as well .

  • jmgreenall Jason Greenall (@jmgreenall) reported from Standish, England

    @virginmedia Not you fault I know but unfortunately for me this seems to be the default response for virgin customer service, along with passing us over to another dept! Also your sales rep, who said, “any probs give me a call” has gone AWOL!

  • bloodshakex jess carney (@bloodshakex) reported from Wallasey, England

    @virginmedia your virgin media store is down, and won’t let me watch a film that I’ve paid £8 for. The most disappointing service I’ve ever received, as I held on your phone line for 40 minutes only to be told nothing can be done.

  • AmandaDavies07 Amanda Davies (@AmandaDavies07) reported from Warrington, England

    To all my followers. DO NOT go to @virginmedia we had installed last night. Now not working. My vulnerable mum cannot get hold of me-phone not working-as they have no engineers until Tuesday. They don’t work Sunday & earliest app is Tuesday! If mum falls again god help Virgin🤬

  • Hortini Rick Houghton (@Hortini) reported from Liverpool, England

    As usual shocking from @virginmedia trying to log on to my online account. Changed password and now it’s not accepting the new one or old one. They are terrible!

  • The_MJ_Maher Mick (@The_MJ_Maher) reported from Horwich, England

    @virginmedia Hi, still an automated message about engineers trying to fix the issue. It’s been 6 days now with the internet dropping out.

  • Terry_Crawford Terry (@Terry_Crawford) reported from Wigan, England

    @virginmedia are a joke!!! I just can’t resolve a simple issue with them! It happens every time... #HappyValentinesDay #ThursdayThoughts

  • LIAMREILLY20 LIAM REILLY🌹 (@LIAMREILLY20) reported from Warrington, England

    @virginmedia Signed up with Virgin to save money, offered Sky movies for 3 months, not told to cancel myself 30 days before 3 months up, didnt need it Anyway as i had it on netflix, now have to pay double for 2 months. Very annoyed with Virgin...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • helenlimbrey Helen Limbrey (@helenlimbrey) reported

    @virginmedia please advise how we can talk to a person not a bot - phone + chat online no good. Paying for 350mb and consistently getting under 20mb. WFH x2 and this means we currently cannot do our jobs. Extremely frustrating trying to get hold of someone?! Please help ASAP.

  • TVSimes Simon Davidson (@TVSimes) reported

    My @virginmedia internet connection keeps dropping out today and my Alexa echo has the jitters. This is very unusual as their internet service is normally very stable.

  • 1life_liveit15 ben mcgrath (@1life_liveit15) reported

    @virginmedia Once we got through the cancellations lady she advised that to cancel the WiFi element only it would mean payments increase and there’s be a disconnection fee and to cancel the whole thing it’s be a massive fee. Just mixed messages all the time. Really really poor service.

  • mmm14mmm martin wilson (@mmm14mmm) reported

    @virginmedia Due to changing contracts there seems to be total confusion. It seems that you have cut off my phone line, my Internet was down 4 times yesterday and I have ongoing problem with my TV.

  • simon_goodyear Simon Goodyear (@simon_goodyear) reported

    @virginmedia Absolute cobblers! You can’t provide a service so you rip off customers!

  • GrimlockePrime Grim (@GrimlockePrime) reported

    @virginmedia I have not had any help from any of your overseas support team they have spoken down to me & refused to book an engineer to come to check the issue. I have been disrespected because of my disabilities by them also Im honestly fuming. they have not helped at all just hung up on me

  • GrimlockePrime Grim (@GrimlockePrime) reported

    @virginmedia about 60 seconds ago when the person said he was going to "transfer" me and they have just hung up on me for the third time today Im honestly getting extremely annoyed here the disrespect your overseas support staff give me due to my disability is digusting.

  • kanyonatic Mary (@kanyonatic) reported from Croydon, England

    @virginmedia My internet is still down more than 24 hours now this is ridiculous

  • alexawyrwicz Alexa (@alexawyrwicz) reported

    Terrible service (including customer) from Virgin Media. 3 days of wifi and tv issues with a full DAY of no service. Not offered an apology or explanation or automatic compensation. Highly dissuade everyone from using them!!

  • AwonMoor Shane (@AwonMoor) reported

    @virginmedia Done all that as you can see from other users there is an issue. I feel like you guys are not acknowledging what is going on it is frustrating and very bad customer service procedures… do better.