Virgin Media Outage Report in Prescot, Knowsley, England
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The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Widnes, Warrington, Skelmersdale, Liverpool, Runcorn, Wigan, Prescot, Wallasey, St Helens, Northwich, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Widnes |
Wi-fi | |
| Widnes |
Wi-fi | |
| Warrington |
Internet | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Tina Evans
(@tiamarialfc) reported
from
Seaforth, England
Do you ever get off the phone to @virginmedia and wanna scream. Been a customer for 15yrs just in this property alone yet they patronise me by saying I have to pay extra each month is my WiFi is to reach upstairs or kitchen (my house is tiny)
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Bet if I owed money you would be in constant contact Can you arrange for call back Can you take ownership You should have a complete r could ed of notes after I have contacted you Wednesday Thursday and today this week alone Also contacted with same issue last 3 years
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Ringing your service once more how pathetic is it
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Danny
(@Dan_Jacko_) reported
from
Ellesmere Port, England
@virginmedia absolute discusting customer service and provider 1:45 on the phone and no closer to an answear I want
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Brian O'Keefe
(@rider45) reported
from
Seaforth, England
@Cathy_TwoHalves @virginmedia The problems include always being passed onto to yet another unempowered person eg. To get a code turn a bix back on post upgrade (should have happened anyway) took 2 days and several hours waiting to finally get to a tech, problem then fixed in a few mins.
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia The point is this was raised Wednesday I was promised a call back that afternoon Chased it up in Thursday Promised a call back by midday today at the very latest Each time I do contact your centres have to listen to awful hold music for hour and often get hung up on
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*scousenat🌈
(@scousenat) reported
from
Liverpool, England
@virginmedia I did it says Everything is working fine... tell that to my dismal WiFi signal
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emma louise crowther
(@emma1995_louise) reported
from
Wigan, England
@virginmedia ive just been looking online at your bundles and it says you cant order a tv and broadband without a phone but i didnt have a landline with your self as im an ex customer
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Dezza The Grump
(@OneGrumpyMF) reported
from
Birkenhead, England
The @virginmedia referral scheme is terrible been nearly 3 months now and still not received anything. Sent numerous texts with zero replies . Shocking
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia I have contacted you I got in touch this morning owing to complete outage It was confirmed I would be getting called today for complaint call back Guess what you failed again
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Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
Honestly becoming fed up with the service provided by @virginmedia — feel like I’m constantly trying to fix things.
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*scousenat🌈
(@scousenat) reported
from
Liverpool, England
@Cragsi_77 @virginmedia getting my notice to leave soon as I can if they can’t sort it tomorrow but im not sticking with this crap till October
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@gm
(@mymatedex) reported
from
Kirkby, England
@virginmedia any chance someone could help me. Been trying to get through for 2 hours. Want to cancel my TVcontract and this is the hardest thing I’ve ever had to do to cancel. Going around in circles 🤯
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Paul Walsh
(@walshy31) reported
from
Liverpool, England
@virginmedia Sorry back in work today! Would adding boosters help?
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Kayakmoose
(@KayakmooseF) reported
from
Liverpool, England
@BeanToast @skytv @virginmedia Check each month's bill very carefully as they are prone to be really inconsistent when it comes to billing. I wouldn't use them at all but no others can provide speed like there's in my area. Once others start providing a service like virgin I will be changing providers.
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Tina Evans
(@tiamarialfc) reported
from
Seaforth, England
@macgregorlisa @virginmedia Knowing me I'd end up with nothing then start a new contract then we'd go into lock down again 🙈🙈xx
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Zoe Wakelam
(@Zoefw) reported
from
Birkenhead, England
@virginmedia no mobile service for 36 hours #StayConnected really?? Spoke with customer services 3 hours ago and still waiting for a call back. Issues in CH63?? Needs sorting please
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia So your promises mean nothing nor customer service. I ha e spent so much to e explaining my self and my issue. If I say I will do something I will do it. When I rang the centre yet again this morning I was again assured that a call back would be made today
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Chris Cunningham
(@CJC_Film) reported
from
Birkenhead, England
How does the phone, internet and TV all go down @virginmedia ? Logged into my account via my phone and it shows everything down and no fix until 4pm tomorrow
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia Called your service promised a call back on Wednesday Didn't happen Rang on Thursday Was hung up on Rang back Unsympathetic operative promised call back 72 hours Will it happen tomorrow highly skeptical You have taken more than £300 from me and lied
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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ameliamanktelow
(@ameliamanktelo1) reported
@virginmedia We don’t have any WiFi in the flat because someone put our address in wrong at the begging now we’ve been blocked by the people in that flat and I’m being charged their WiFi when my flat doesn’t have any???? Sort it ******* out it’s appalling and your customer service is terrible
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Isabelle 🥀
(@ImSoCluelesss) reported
Anyone else’s Virgin Media not working at the moment?
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GYMSTITUTION
(@GymstitutionUK) reported
@virginmedia When the work could have been done on the 17th is ridiculous. I’ve lodged complaints but not had any contact from anyone. If I don’t get a call today I will have no choice but to cancel as I need internet to work.
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Emma Faulkner 💙
(@emmyjovovich) reported
@virginmedia Just been moved over 1gb broadband and it's got worse! it's been slow since we changed, can we go back on our original 450 mbs? can we cancel within the month of the contact? as I'm not satisfied with it.
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Phillip Salisbury
(@PhillipSalisbu5) reported
@richardbranson after reading finding my virginity I was very disappointed contacting virgin media to sort an issue. Obviously your desire for good customer service hasn’t filtered through. Guess I’ll have the court decide that I’m right
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ameliamanktelow
(@ameliamanktelo1) reported
@virginmedia got hung up on after being on hold for like an hour because no one knew what the problem is when I don’t even know myself as our WiFi was randomly blocked yet I’m being charged for another customers fee your customer service is absolutely shocking who hangs up
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Mia
(@StollerMia) reported
@virginmedia And... the agent kept repeating "but, what's the problem?...there is a 14 cooling off period, so you should sign up again". Clearly, 'Reactive' Kevin has never had to wait on hold with VM...then get cut off, then repeat til exhaustion. Lies for commission.
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Mia
(@StollerMia) reported
@virginmedia More concerning is that the agent who called (and told a load of lies) had access to all my account details! I have serious Q's about VM's questionable service and I will be reporting this to Ofcom...along with a recording of the conversation.
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ameliamanktelow
(@ameliamanktelo1) reported
@virginmedia got hung up on after being on hold for like an hour because no one knew what the problem is when I don’t even know myself as our WiFi was randomly blocked yet I’m being charged for another customers fee your customer service is absolutely shocking who hangs up
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ameliamanktelow
(@ameliamanktelo1) reported
@virginmedia We don’t have any WiFi in the flat because someone put our address in wrong at the begging now we’ve been blocked by the people in that flat and I’m being charged their WiFi when my flat doesn’t have any???? Sort it ******* out it’s appalling and your customer service is terrible