Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 12/08/2025 14:10

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Northwich, Wigan, Skelmersdale, St Helens, Warrington, Runcorn and Prenton.

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City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomNorthwich TV
United KingdomWigan Total Blackout
United KingdomWigan Internet
United KingdomSkelmersdale Internet
United KingdomSt Helens Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • Stixx1979 Whittle (@Stixx1979) reported from Birkenhead, England

    @realalanwiggins @virginmedia Pointless reporting anything even if you can get hold of anyone. Has to be the worst customer service about.

  • jayniecakes Jayne (@jayniecakes) reported from Liverpool, England

    @virginmedia They will disconnect my services but it might take 24 hrs..as I say if Openreach come and find I have a working phone line then them and Sky will cancel ny ibstallation! Please can my phone but turned off as of midnight or at least mych earlier than 24hrs?

  • justmekieee Mancunian 👉🏼 Merseyside (@justmekieee) reported from Wallasey, England

    THREE months I waited for @virginmedia to come out and install my new broadband around 16 rescheduled appointments, 2 no show engineers, 1 who 'nipped to his van' and then never came back, each time it'll be installed next time we assure you, all this time they are still adding..

  • terrificsue Susan Rigby (@terrificsue) reported from Wigan, England

    @terrificsue everyone out there be careful when receiving telephone calls and if they say they are from Virgin Media please check and check. I have been scammed today out of a lot of money . I am the one who thought would never be scammed but I was. Oohh .

  • MOL_FSG Chris molyneux (@MOL_FSG) reported from Warrington, England

    @skytv fancy making me a deal @virginmedia arent interested in keeping me as a customer 🤔

  • obpls1995 owen southworth (@obpls1995) reported from Wigan, England

    @virginmedia Yes I'm still experiencing issues. Iv paid for somthing that I still havnt got.

  • MOL_FSG Chris molyneux (@MOL_FSG) reported from Warrington, England

    @virginmedia Never any perks for exisiting customers 🙄

  • GaryLiverpool Gary  (@GaryLiverpool) reported from Liverpool, England

    @Deanzey @virginmedia But it never… I used mobile 5G 😜

  • justmekieee Mancunian 👉🏼 Merseyside (@justmekieee) reported from Wallasey, England

    @virginmedia Hi Virgin, I have called and asked for this to be escalated to a manager 3 times (you don't have a complaint's team apparently), over the past past 10 days.. over the telephone this was done, but no-one calls me 😞 and when I ring back noone has a clue what's going on..

  • obpls1995 owen southworth (@obpls1995) reported from Wigan, England

    @virginmedia I do have a problem paying. I'm currently paying for a service where the Internet isn't working half then time. 5 times in the past month we have had no signal. You promise items with your packed Currently received 1/3 and had to complain about that over the phone.

  • willhughes15 will hughes (@willhughes15) reported from Risley, England

    @twoboatsman @virginmedia Had the same problems last year with talk talk... getting nowhere with them until I said I was leaving.. suddenly I got a great deal.

  • jayniecakes Jayne (@jayniecakes) reported from Liverpool, England

    @virginmedia Well I've just had a "sort of" resolution but still not really acceptable. I gave 30 days notice to cancel my services as want to get Sky. Sky and Openreach are coming tomorrow to fit phoneline & services. I have booked a day off work for this. If there is still (cont) >>

  • Allenwalkden Woggy (@Allenwalkden) reported from St Helens, England

    Internet @virginmedia is down in WA10 and your device status page is giving a 404

  • Stixx1979 Whittle (@Stixx1979) reported from Liverpool, England

    @virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.

  • JamieLFC1972 L3 Red (@JamieLFC1972) reported from Liverpool, England

    @richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

  • justmekieee Mancunian 👉🏼 Merseyside (@justmekieee) reported from Wallasey, England

    @virginmedia I have yes, nothing appears. It states in your terms and conditions that payment will be made promptly, 30 days after the 1st missed appointment, it was 75 for you to fix, and now 85 since we started. If you terminate my services because of this, you pay me via cheque, correct?

  • jayniecakes Jayne (@jayniecakes) reported from Liverpool, England

    @virginmedia Why have a Twitter presence when you can never answer account specific queries? It's a ridiculous set up.

  • obpls1995 owen southworth (@obpls1995) reported from Wigan, England

    @virginmedia question for you. If I enter a contract with you where you promise X service +items and I promise to pay X amount. If I don't pay X amount am I breaking the contract?

  • Ceasar_1990 Chris Greenhalgh (@Ceasar_1990) reported from Liverpool, England

    Virgin media internet is the worst 😤

  • LJBret11 Liam 🥊🎙 (@LJBret11) reported from Seaforth, England

    @virginmedia has got the worst customer service of any network. Raised a complaint back in January regarding a misold package,still waiting for an outcome. The notes say they have tried contacting me...no they havnt, not missed calls, voicemails or emails. Absolute liars.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • hotly5 Ian Holt 5️⃣💙 (@hotly5) reported

    @virginmedia Any ideas how long the TV channels are going to be down in the WA9 area?!? No updates and website “unavailable”……🤬🤬🤬

  • Stephenjepson2 Steve jepson (@Stephenjepson2) reported

    @virginmedia not working and can’t even contact their customer services

  • MyNwo d (@MyNwo) reported

    @andy_ambrose59 @AzureSpark @virginmedia Good luck... but Ofcom will say VM have supplied you a near 200 service, but the wifi settings you are using between device and router are wrong, or the device cant cope because you clearly have 200 coming into your router from VM

  • ukbelieber110 Amy ♥️ (@ukbelieber110) reported

    Anyone else tv still down ? #VirginMedia

  • woo9363 Bio (@woo9363) reported

    @virginmedia You are aware of an issue & are fixing it - can you explain in layman's terms to us poor, frustrated users of your service what the problem is, when is it going to be fixed and what you are doing to ensure it doesn't happen again? WE ARE OWED AN EXPLANATION

  • rigga_mortis 🅲🅷🆁🅸🆂 (@rigga_mortis) reported

    @virginmedia Jesus - get a life people. Faults take time to fix and we are being kept informed - Read a freakin book or something.

  • ITeurofollower Dave Sharpe (@ITeurofollower) reported

    @virginmedia So this is a power outage in a major data centre......

  • PhotographyMgh MGH Photography (@PhotographyMgh) reported

    @virginmedia And you support website is down to. Still doesn't really matter as its NEVER useful anyway. I'll await my refund for loss of service.

  • TheDobba Mr White (@TheDobba) reported

    @PaulbernalUK @virginmedia Seriously. Their engineer didnt check and drilled through my cetnral heating and still haven't fixed the wall or damage they did. Absolute cowboys.

  • HARVEYandMABEL Harvey and Mabel (@HARVEYandMABEL) reported

    @virginmedia no TV service for hours, no way of contacting #virginmedia via phone or website (how convenient). Service up again but BBC1 only channel available! Is this how you get out of having to compensate customers for no service??? 😡 #whatarewepayingfor