Virgin Media Outage Report in Prescot, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (29%)
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Wi-fi (12%)
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Total Blackout (10%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Wigan, Liverpool, Prenton, St Helens, Wallasey, Skelmersdale, Widnes, Ellesmere Port, Warrington, Prescot, Birkenhead, Leigh, Upholland and Roby.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn |
Internet | |
| Wigan |
Internet | |
| Liverpool |
Internet | |
| Wigan |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Tim Jackson
(@TimmyJ1972) reported
from
Liverpool, England
@virginmedia I haven’t seen the credit applied yet, that’s the issue. This will be the 4th time that I’ve been told it’s been corrected and to wait around 24 hours but so far this has never worked
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Tim Jackson
(@TimmyJ1972) reported
from
Garston, England
@Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.
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Chris Wright
(@ChrisWAzure) reported
from
Liverpool, England
@virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Done it again, 3 outages in 3 days. Very poor
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?
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murf
(@JohnMurphy9172) reported
from
Liverpool, England
@virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me
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Chris Wright
(@ChrisWAzure) reported
from
Liverpool, England
@virginmedia ..i don't know what manager in any way of life won't speak to a customer! I called back and spoke to another member of the team, who has logged it as a complaint, a manager is calling me today and he is looking what he can do for a 93 year old. Being forced to pay £105 a month...
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
@virginmedia your Internet sucks
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Tim Jackson
(@TimmyJ1972) reported
from
Liverpool, England
@virginmedia Yes I’ve been told this before… yet it never happened when my bill was generated. Let’s see eh..
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Mark Langshaw
(@MarkLangshaw) reported
from
Liverpool, England
@virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!
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Lee
(@Crosby71) reported
from
Seaforth, England
@_Ludachris @virginmedia Not any more, got **** of them ages ago
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hazzalad
(@lfc_shirts) reported
from
Seaforth, England
@virginmedia any help?
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Mark Langshaw
(@MarkLangshaw) reported
from
Liverpool, England
@virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@virginmedia Yeah.. apparently its down in WN1 but nobody is telling me what's wrong or how long it will take. I need Internet to work.
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia Telling me an engineer will come next week now, not good enough. Waited in all morning for one that never came and still no service.
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Chris Wright
(@ChrisWAzure) reported
from
Liverpool, England
@virginmedia The guy was the most arrogant person I've ever spoke to in CS, retentions is meant to be the end of the line, if it was my service and not my wife's 93 year old nan i'd have cancelled the contract. I asked to speak to a manager and was told "managers don't speak to customers"....
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@Virgin @virginmedia I've had no Internet now for 14 days and my bill is due in 2 days. This is disgusting service, your call centre staff are useless, your engineers are useless, this is appalling for £52 a month. Sort the problem out now.
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Ives
(@SteveDPIves) reported
@virginmedia No - I’ve already discussed it. Your sales person swore blind you’d deal with terminating my Sky contract and call me with any early termination charges. He lied. Only found out when Sky bill arrived. To late to cancel my Virgin switch now.
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Dr Jessica Guth
(@Jess_Guth) reported
@Dimpledchad_ @virginmedia Switched from sky yesterday. Sky was really slow sometimes but didn’t drop out like this. Think we might have to rethink that move!
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Bea Smith 🇬🇩
(@Miss_Cherry_B_) reported
@DeviousPL @AntonisAnthony @virginmedia Ah yes, they always have excuses! If they put half as much effort into providing service, as they do excuses, they wouldn’t be the atrocious network they are
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Louis Kapur
(@LouisKapur) reported
@virginmedia @seanfromtheband Tv and WiFi has gone down , can you give me any help ?
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Shannon ✨
(@ShannonWoods7) reported
@virginmedia Reboots don’t help and it happens with both wired and wireless connections. Can someone please get in touch with me directly? This is getting a bit ridiculous now, that’s the third time in a week and a half the internet has been offline during working hours.
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𝕵 𝕰𝖑𝖑𝖊
(@KeepItJElle) reported
@virginmedia Yeah when I first checked it said no issues & now it has identified an issue in the area. Any idea on how long roughly till it’s back up?
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Clive Richardson
(@CliveR39) reported
@virginmedia No, I have been told online and by text that there is a queue of 'at least 45 minutes'. This is NOT acceptable service. Perhaps the new partnership with @O2 might bring an improvement. I just want to ask about cancelling an upgrade.
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PL84
(@DeviousPL) reported
@Miss_Cherry_B_ @AntonisAnthony @virginmedia They constantly bat customer service to offshore workers with no responsibility or concern - if they can’t solve it, they’ll just hang up... then VM have the cheek to brag about lightning fast internet but with decades old infrastructure and cheap, nasty home hardware...
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Jackie
(@HeresJDW) reported
@saracen20 @virginmedia I have the same situation here and my neighbours also have exactly the same issues yet no ones listening to me! #notgoodenoughVirgin
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Clare James
(@Dimpledchad_) reported
@Jess_Guth @virginmedia This has been happening to us too over the last few days. I have had issues every two months or so over the last year. Gave online teaching and added element of fear of losing connectivity!