Virgin Media Outage Report in Prescot, Knowsley, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 26: Problems at Virgin Media
Virgin Media is having issues since 07:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Liverpool, Warrington, St Helens, Widnes, Skelmersdale, Runcorn, Prescot, Wallasey, Northwich, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Wigan |
Internet | |
| Wigan |
Total Blackout | |
| Warrington |
Internet | |
| St Helens |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Paul Rooke
(@thereal_rookie) reported
from
Prescot, England
@virginmedia It was an account pretending to be yourselves, trying to phish for info. Reported it to Twitter. The account viriginmeida has been suspended. #regards my issue. Your black spot spotter is not great if a black spot is so black that I get no WiFi
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia @Ramsey255Joanne HOW DARE you keep telling customers to contact YOUR chosen courier. The contract is between YODEL and Virgin. YODEL, if they even answer, will tell the customer to contact the sender. YOU chose them. YOU deal with them.
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ann
(@lestervose) reported
from
Haydock, England
@virginmedia I have no internet connection WA11, checked area status (through mobile data 😏 thankfully can rely on 3 mobile) which reports no issues. Well there is...as per usual. Please help
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Neil Atherton™
(@natherton90) reported
from
Rainhill, England
@virginmedia No. Just the Sky Sports SD channels, there picture quality is terrible.
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beth
(@alchteb) reported
from
Warrington, England
went on @virginmedia live chat at 2pm because my broadband was down - engineer arrived at 5pm and all fixed by half past! five stars from me!
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia @virginmedia engineer has been out done tests everything fine , except the Wi-Fi cutting out . Which you say is because of Android 08 . My partner has same device as me but has Android 07 and she has the same problem. It was fine till a couple of months ago I think it's your hub
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia I'm sorry I disagree it's @virginmedia broadband not Samsung broadband! So it is a @virginmedia issue .I don't pay Samsung for my Wi-Fi.
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia @natashaoneill_ We’re getting sick of saying this. It’s NOT the customer’s responsibility to contact YODEL. Virgin hired them. Contract is with Virgin. All YODEL will do is tell the customer to contact Virgin. Stop lying to customers.
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
@virginmedia Hello virgin can someone look into my contract please getting nowhere speaking directly on the phone communication issues sorry to say My last Bill gone up to 84.25 the Sept its going up to 90.00 something for that im getting broadband up to 200mbps Tv mix & skysport
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Paul Rooke
(@thereal_rookie) reported
from
Prescot, England
@virginmedia Rebooted, changed channels, sometimes get a bit of 5ghz, but really not high quality signal, stuttering video playback.
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beth
(@alchteb) reported
from
Warrington, England
went on @virginmedia live chat at 2pm because my broadband was down - engineer arrived at 5pm and all fixed by half past! five stars from me!
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Dan Cad
(@coachdancad) reported
from
Liverpool, England
@virginmedia I rebooted it yesterday and a number of times previously. I’m now in receipt of a Cat. 6 Ethernet cable which has improved wired speeds - I’d suggest these should come as standard - but wireless speeds are still slow and unreliable.
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia @sharonod1 Clearly they bloody can’t. Stop telling her the same crap.
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David Brindle
(@dbrindle92) reported
from
Liverpool, England
@AdamWether @virginmedia @O2 For what you pay them you should be able to get signal on the moon
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@Loddonbrewery @virginmedia That’s because YODEL’s contract is with the sender, Virgin. They’ll tell the customer (you) to contact the sender. Virgin keeps telling customers to contact YODEL. They know that’s wrong, yet keep doing it.
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Tom Munns
(@TomMunns1) reported
from
Wallasey, England
@virginmedia hi, I can’t register for my virgin media. I type in details and it doesn’t progress my past the register page. Can you help.
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Dan Cad
(@coachdancad) reported
from
Liverpool, England
@virginmedia No reported issues. Used the guide before - it’s why I moved the router. Poor signal is because I moved the PS4 5ft across the room. But it’s less than 5m away from the router in a straight line - obscured only by the floor and the tv is sits next to.
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PENALTYPOOL
(@DJGlassBack) reported
from
Liverpool, England
Why is my wifi not working yet again @virginmedia beyond a joke now
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia Re: Wi-Fi cutting out, exclamation mark .Samsung blame your hub @virginmedia blame Android 8.0.meanwhile my service gets worse with no solution in sight. #frustrated
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Dave Carson
(@DCBlue11) reported
from
Liverpool, England
@virginmedia Yes it's the same problem
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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モノノ怪 | PastelCorpse
(@PastelCorpsetv) reported
@virginmedia I've taken the steps to reset our router, this is as usual an area problem not just our home, but this seems to be a running problem every week, there is always a connection issue with the broadband services even after having all our connections changed.
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Monil 💙
(@Monza972) reported
@virginmedia Not a password issue. Website is badly coded. Sorry.
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Amy
(@Mathsy93) reported
@virginmedia It was online through the refer a friend link… the lack of support so far has been shockingly poor. WhatsApp customer service said they would be resolving it, but 5 months later still not solved! Then it seems rather cheeky that @virginmedia send promotion emails at £80 to refer
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Nigel Clark
(@NigelClark78) reported
@virginmedia It's your equipment that is faulty It's the virgin hub that is not working correctly so I do not see how I would have to pay for that ?
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Mark Evans
(@Tokraspy) reported
@virginmedia Lousy technical service lousy failing superhub works okay after they reset it and goes wrong with an hours connectivity on 2G and 5G a spotty at best and drop signals to devices. Poor signal strength in house. None existent outside house. Too higher price. And BT is offering
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Alex
(@MrAlexBonner) reported
@virginmedia Hi, yes have tried rebooting - still not working, it’s been down all afternoon, now saying fixed at 23:30
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Lil Drizzle
(@JP27042020) reported
@virginmedia I've been having broadband issues since yesterday and I have to work from home. What's going on?!
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JRF
(@JRF1875) reported
@virginmedia Prior to realising that it was a fake account i provided my name and address. Can you confirm that this would not be sufficient information for them to pretend to be me? Thanks I am contacting your customer service team now.
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Amy J
(@filtermcleen) reported
@Rebecca46338538 @virginmedia YES! And now it’s saying it won’t be back up until 10am tomorrow so I am just trying to find a desk for tomorrow morning. Our monthly bill is so expensive as well. I think I’m gonna have to leave Virgin. There are always issues
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Mark Evans
(@Tokraspy) reported
@virginmedia And some of virgin hotspot to boosters the strength, which are never available and TS are never willing to help me get any or get me a new broadband router. Virgin media is just been so lousy of late the past year or two it is disgusting