Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Newton-le-Willows, Birkenhead, Widnes, Skelmersdale, St Helens, Prenton, Ellesmere Port, Warrington, Runcorn, Wigan, Prescot, Leigh, and Northwich.

City	Problem Type	Report Time
Liverpool	Internet	10 hours ago
Newton-le-Willows	Wi-fi	19 hours ago
Liverpool	Internet	1 day ago
Liverpool	Total Blackout	1 day ago
Birkenhead	Phone	1 day ago
Widnes	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Maureen StewartJones (@supergran22) reported 2 minutes ago from Eccleston, England

  @virginmedia I'm not sure this is the 3rd box. It's the one with the router in same room. Re advice remotely got message saying problem could not be solved.

• 
  Capitã Nat (@NatashaVic) reported 3 minutes ago from Liverpool, England

  @virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.

• 
  Maureen StewartJones (@supergran22) reported 4 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

• 
  owen southworth (@obpls1995) reported 5 minutes ago from Wigan, England

  @virginmedia can you explain why the moment I told your staff over the phone that I was disabled they decided to speak to me as if I was an idiot and then tell me they can't help me because I can't spell out my password despite telling them 5 times what the password was.

• 
  Mrs Smith (@SmithysMaud) reported 6 minutes ago from St Helens, England

  @virginmedia Yes, this has been going on now for months. Was just on to your team to cancel, they hung up on me. I’ve never known a more woeful service. They are quick enough to take payment every month for a service I’m not getting.

• 
  Mrs Smith (@SmithysMaud) reported 12 minutes ago from St Helens, England

  @virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever

• 
  Josh (@Parleyyyyyy) reported 13 minutes ago from Liverpool, England

  @virginmedia I’ve just done that. If you watch the video though you’ll see it doesn’t even let me get to the login page. As soon as I click on virgin media customer it tries to take me to a website & then closes down

• 
  DM 🦌 (@DaveMbootlebuck) reported 20 minutes ago from Litherland, England

  @virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.

• 
  Carol Rowles (@CallyRaven) reported 24 minutes ago from Westhoughton, England

  @virginmedia And our Internet is down again this morning! So because its intermittent we don't get compensation, tried to call, can't get through (have to do it on mobile, our 'landline' is now internet reliant!)

• 
  Gary Banks (@GaryBan47314801) reported 25 minutes ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

• 
  Tim Cooke 🇺🇦 (@timmycooke) reported 25 minutes ago from Wigan, England

  @virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!

• 
  IanRob79💙 (@IanRobEfc1878) reported 30 minutes ago from Wigan, England

  @virginmedia your red button service is absolute dogshit you either get the wrong commentary or it doesn’t even come on! 🤯🤬

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 35 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

• 
  Rebekah Jones (@RebekahP1nk) reported 35 minutes ago from Prenton, England

  @virginmedia soooo what's wrong this time?? You are just about up the cost to astronomical amounts and now the broadband goes down again ..

• 
  Lesley Murray (@les_murray71) reported 36 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?

• 
  Elisabeth Hilton (@elisabethhilto4) reported 37 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

• 
  Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported 39 minutes ago from Eccleston, England

  Virgin media customer service 🥴😭🤯

• 
  James (@jgrailpics) reported 41 minutes ago from Liverpool, England

  When will I be able to go just one single day without @virginmedia failing, cannot wait until next year when the contract is over, increase the bills but reduce the service to next to nothing?

• 
  lloyd #utft (@111O1O1O11O) reported 43 minutes ago from Wallasey, England

  @virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.

• 
  Tom Rushton (@tomrushton88) reported 55 minutes ago from Haydock, England

  @virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jane (@janethebuell) reported 6 minutes ago

  @PeteUK7 @virginmedia Same problem with @skytv. Told them mum had died & wanted account closed. They said "we cannot close the account, we need to talk to the account holder". I repeated she died. I gave up, sent the equipment back & ignored the flurry of demanding emails. Very distressing.

• 
  ✊️Tom✊️ (@SchecTom) reported 6 minutes ago

  @virginmedia had no Internet or TV since around 9pm last night. You guys fancy trying to actually fix it or?????

• 
  Robert 🇬🇧🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@RRS91718) reported 7 minutes ago

  @virginmedia For the 3rd time in under 2 weeks our internet has gone completely down. This is becoming totally unreliable

• 
  Rebecca (@RumouredRebecca) reported 14 minutes ago

  @virginmedia No thanks. We are switching to Sky in 12 days. The bill is extortionate and the service abysmal. Appreciate the message though

• 
  Pete 😷 #COVIDisAirborne (@PeteUK7) reported 14 minutes ago

  @itsendeavour @virginmedia I hope they listen to the feedback they are receiving here. Not that I suppose they care that much. It's all about pleasing shareholders rather than providing professional service to their customers.

• 
  GB Food Finder (@britfoodfinder) reported 14 minutes ago

  @LivThms @virginmedia That’s terrible. I find it quite unbelievable that @virginmedia will not accept this is a widespread problem and are not even admitting so, let alone try to resolve it for us all. How can we be expected to remain customers without the means to access our accounts?

• 
  Ed61 (@Ed6114) reported 15 minutes ago

  @virginmedia and how do I get rid of the awful self promotion advert that is constantly banging on about how good V360 is? It start when the box powers up and then when I start browsing something to watch, it moves to the bottom right hand corner.

• 
  Mary (@kanyonatic) reported 17 minutes ago

  @virginmedia had issues with internet said they were sorting it and it would be ok by 6 pm well now it’s 02:39 and still no internet !!!!

• 
  Steven Byron (@StevenByro) reported 20 minutes ago

  @virginmedia With respect it’s been 2 weeks. Everyone seems to be reporting the same issue and you keep giving them different stories if you look down the replies and you’re yet to put out any sort of official statement.

• 
  Ben Bill (@JAMES_ALLEN_93) reported 23 minutes ago

  @PeteUK7 @virginmedia Virgin are to customer care as Scotland is to the World Cup.