Virgin Media Outage Report in Prescot, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Northwich, Wigan, Skelmersdale, St Helens, Warrington, Runcorn and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Northwich |
TV | |
| Wigan |
Total Blackout | |
| Wigan |
Internet | |
| Skelmersdale |
Internet | |
| St Helens |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Tezz P
(@TezzP) reported
from
Haydock, England
Another weekend, another issue with Virgin media broadband, this has to be the worst broadband ive ever had #flakyatbest @virginmedia
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia the number in the website is a 03 number and i can’t ring them off my mobile can you help please thanks #
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michael old
(@djmikey32) reported
from
Garston, England
@XboxLiveLogon @virginmedia No i dont i want great service and a engineer who turns up when they are scheduled to attend.
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michael old
(@djmikey32) reported
from
Garston, England
@virginmedia No call, no message, no email 🤬🤬🤬🤬🤬🤬 this is a service that don't care about there customers obviously......
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Tim Hartley
(@Hartley86) reported
from
Leigh, England
@virginmedia absolute terrible customer service on the phone over an hour and got nowhere !! Fuming 😤
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia you have got me in trouble with my bank and now i need help please can you help me please
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia are you going to pay my phone bill cos i can’t pa for the 03 numbers and i need help please and i need help with my bill please can somebody ring me please 07759856496
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia my bill is 87 pound this need sorting. and i need help can you help me please i am going to get changed by my bank can you help me please
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David Kelly
(@Sauber_Dave) reported
from
Maghull, England
@virginmedia That was just a number to check if there were any known issues in my area. Not very helpful.
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia looks like i am sending my bank charages to you cos you are the people who as cos me the trouble and now i am in trouble with my bank can you help please
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Jonesy
(@Jonesj1988) reported
from
Liverpool, England
@virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia broadband service please i can’t ring 03 number off my mobile phone can you help please
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia morning is anybody online please i need help
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Neil Ashurst
(@neil_pandb) reported
from
Warrington, England
@virginmedia Had four meetings and cheese and tomato pasta for my dinner, but I guess that's not what you meant 🙄 Once again been in a queue for over 20 minutes with no one answering. Guess I'll just have to raise a complaint and go that way 😠
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Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
@virginmedia I am no longer a customer and I have paid the account in full. It was paid in August 2018 and my credit file is showing that I’m behind on my payments and have been since April 2018 as it hasn’t been updated for 18 months! 4 times I’ve been told my complaint would be dealt with.
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia @habibaaaaaa__ can you help me please i have messaged you 3 times and nobody as got back to me
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Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
4th time complaining to @virginmedia and still NO reply and not dealt with at all. 3 complaint forms submitted and 1 letter. Now with the @financialombuds but going to take a while because of large volumes of complaints 😕🙄 just want my credit file updating! 😡
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can you help please cos i am in trouble with my bank cos of your services thanks
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can anybody help please is there anybody online please
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Gerard Bird
(@gedbird) reported
from
Formby, England
@virginmedia very dissatisfied with your customer service for a phone fault that has occurred twice in a week, nobody actively responds to app messaging service and call from my mobile is not producing any better results. For a major communications company it is appalling!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sarah Ellis
(@seellis11) reported
@fhplovedollface @virginmedia Same issue here. Made formal complaint in Nov - still unresolved. Intermittent broadband since install in September. Shocking customer service. Still haven’t had a call from a manager. Daughter Yr11 doing GCSE lessons online, we’re key workers working from home. Not good enough.
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Andy Carolan
(@AndyCarolan) reported
@Daniel_Bevis @virginmedia I had an unresolved issue with them last year. The only reason I’ve not changed is because they have a fast broadband connection. I’m somewhat considering moving to a lower speed just to get away from them though.
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trevor rutter
(@trevnsue) reported
@virginmedia Carrying on from last reply I was on phone on Friday for almost 4 hours snd I’m still paying for a service I’m not getting it’s diabolical that I can be paying this every month and it’s still not sorted ofcom even agree with me if not sorted soon I’m going to the ombudsman
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Philip Parker
(@Phil91Mufc) reported
@virginmedia Good morning. I had fibre installed yesterday, but the internet has been dropping out intermittently, despite being connected to the router. The WiFi also does not reach the whole house as promised, which is a concern. Can I get help with this please?
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Londons DayCzarView
(@Tomqtaxi) reported
@virginmedia I was asked to contact you at 10 am , I have a motto , Be Early , Be on time , Never Be Late
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Andy Carolan
(@AndyCarolan) reported
@Daniel_Bevis @virginmedia Yup, tried that, and the reaction from the person who surprised at me asking was “tough” They have zero awareness of brand loyalty and treat new customers better than those who have been with them for nearly 8 years.
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Sarah Ellis
(@seellis11) reported
@virginmedia Intermittent broadband since install in September. Made formal complaint in Nov - still unresolved. Shocking customer service. Still haven’t had a call from a manager. Daughter Yr11 doing GCSE lessons online, we’re key workers working from home. Not good enough.
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Sarah Ellis
(@seellis11) reported
@virginmedia I have been on the phone another 45.39 minutes this morning, technical support told me “I am paying for broadband not wireless” because the broadband is working I am getting what I am paying for! He told me that the wireless issue “cannot be resolved”.
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GamingDad
(@GamingDad18) reported
@virginmedia whats happened to the live chat option. I find that the best way to get things done. My Internet has been shockingly poor for a few weeks now and after 10 years with virgin with constant issues with the Internet I'm thinking about pastures new!
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Moinul
(@Moinul123) reported
@virginmedia Funny you reply to my tweet on a reply of another tweet and not when I tweet you directly. Your Internet is **** and unstable, the fact that the majority of customers as you put it expect this level of service goes to show how bad your broadband is.