Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Prescot, Birkenhead, Ellesmere Port, Wigan, Widnes, Northwich, Warrington, Runcorn, Skelmersdale, Bootle, Prenton, and Newton-le-Willows.

City	Problem Type	Report Time
St Helens	Internet	2 days ago
Liverpool	Total Blackout	3 days ago
Prescot	Internet	6 days ago
Birkenhead	TV	7 days ago
Ellesmere Port	E-mail	7 days ago
Wigan	Internet	8 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 18 seconds ago from St Helens, England

  Before covid came you was brilliant @virginmedia but ever since then you have been really **** and if it not sorted by next Sunday we are leaving you it literally 2023 and you still got **** service

• 
  Bootle Bucks (@BootleFCBucks) reported 28 seconds ago from Liverpool, England

  @JamesSymes8 Virgin Media. It keeps going really bad.

• 
  Steve Pouncey (@Steveo67) reported 1 minute ago from Upholland, England

  any one got any links for the game @virginmedia is crap for whatching @SkySports

• 
  lloyd #utft (@111O1O1O11O) reported 2 minutes ago from Wallasey, England

  @virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.

• 
  Mrs Smith (@SmithysMaud) reported 6 minutes ago from St Helens, England

  @virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid

• 
  Amanda Ralph (@aralph50) reported 7 minutes ago from Liverpool, England

  Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia

• 
  Christopher Bray (@cbray72) reported 7 minutes ago from Liverpool, England

  @virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time

• 
  Lesley Murray (@les_murray71) reported 8 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks but not helpful receiving a text to say issue resolved, service has been off for 14 hours now, any background to reason why? Its a massive area to be out with no explanation

• 
  Jack Kelly (@realjackoh187) reported 9 minutes ago from Widnes, England

  @virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would

• 
  Dave Tarleton 💙 (@davetarl) reported 10 minutes ago from Wallasey, England

  @virginmedia I want to cancel my contract as it is at the end. Twice now I have been kicked off the chat whilst waiting. This is unacceptable. I can't ring at present so the chat is ideal to run in the background. I just want to press a button that says end the contract!

• 
  Pauline Hall (@hall291) reported 11 minutes ago from Halton, England

  @virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless

• 
  Matt Attwood (@mattwood1702) reported 12 minutes ago from Liverpool, England

  Internet down no good when working home #virginmediadown #virginmedia

• 
  Mrs Smith (@SmithysMaud) reported 15 minutes ago from St Helens, England

  Day 42 of no service from @virginmedia. Engineer meant to be coming again today, think I’ve more chance of a unicorn showing up to be fair. 🦄

• 
  Mrs Smith (@SmithysMaud) reported 18 minutes ago from St Helens, England

  @virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.

• 
  Elaine Brown (@laineypb2109) reported 18 minutes ago from Birkenhead, England

  @virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area

• 
  Ndawana Youngson (@NdawanaY) reported 24 minutes ago from Liverpool, England

  @virginmedia They worked on it, or so I thought. I was told they fixed some external connections issue (outside the house)

• 
  murf (@JohnMurphy9172) reported 35 minutes ago from Liverpool, England

  @virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me

• 
  Gary Kilroy (@Gary_Kilroy) reported 38 minutes ago from Liverpool, England

  Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

• 
  Mrs Smith (@SmithysMaud) reported 54 minutes ago from St Helens, England

  @virginmedia All the while taking my direct debit payments for a service I am not getting

• 
  Lesley Murray (@les_murray71) reported 57 minutes ago from Wallasey, England

  @MarkKav15119614 @virginmedia Well my bills ain't getting paid today so will get charges, anything i try to do on apps / chrome not working, twitter on and off

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  James Durrant (@je_durrant) reported 1 minute ago

  @virginmedia I did that earlier today and your colleague confirmed nothing can be done until 17th August, over a month since this started. Now you’re saying it’s £1660 to exit a service I can’t even use. “Taking responsibility” and “monitoring” doesn’t solve my problem

• 
  Chris (@Swissffs1980) reported 1 minute ago

  @trapdoor456 @virginmedia I did exactly same. Sacked Virgin off, expensive and loads of problems. You Fibre have been spot on 👍 I wouldn’t change from these now. Never had problems and cheap.

• 
  Daisy ****** (@daisylou1972) reported 4 minutes ago

  @trapdoor456 @virginmedia Yes, we’ve got it and I’ve found it way faster, and more reliable than Sky. Haven’t had to go through customer services yet, so can’t comment on that. 12 months in and not even had to reset the router.

• 
  Teezo’s Lace Wig🍉 (@mayvonbonbon) reported 4 minutes ago

  Since upgrading my hub 5 Virgin Media hub my internet drops every evening. Hub 4 & 3 never dropped and I’m paying like £30 more per month 😶

• 
  Denise Swif5 (@DeniseSwif5) reported 6 minutes ago

  Virgin media Day 18 no service #jokers

• 
  Blade _666 🇬🇧 (@Blade6665100153) reported 6 minutes ago

  @trapdoor456 @virginmedia I switched to youfibre, no hassle so far 👌 never drops speed

• 
  NUFCR (@NUFCR2) reported 6 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt They did this to me last year so I just phoned up and said exactly what you’ve said here, why should my price go up when new customer prices are going down. Woman on the phone matched the promo rate 👍🏻

• 
  Lucian Caracy (@Lucian_Caracy) reported 7 minutes ago

  @DeviateDefiant @virginmedia @MoneySupermkt Im having this issue right now, although its at £77 I believe, they keep hanging up/cutting me off, dont call when they say they will and keep billing me and cutting me off, I cant get through to anyone who makes sense.

• 
  Mikey Molfessis (@mikey_mol) reported 8 minutes ago

  @virginmedia And you make it difficult to log a ticket. I called I. And your consultants say “we are aware of an issue” and leave it at that @Ofcom

• 
  James Durrant (@je_durrant) reported 11 minutes ago

  I’ve had it with @virginmedia No service since 10 Jul and it won’t be fixed until 17 Aug. They can’t give me a 5G modem despite being joined with O2 and say I should be happy with the £10 p/d Ofcom comp; that doesn’t help me do work. £800 to cancel my contract, it’s a racket