Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Skelmersdale, Prenton, Runcorn, Warrington, Ellesmere Port, St Helens, Newton-le-Willows, Birkenhead, Widnes, Prescot, Leigh, and Northwich.

City	Problem Type	Report Time
Liverpool	Internet	5 hours ago
Liverpool	Internet	11 hours ago
Wigan	Wi-fi	1 day ago
Wigan	Internet	2 days ago
Skelmersdale	TV	4 days ago
Prenton	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  lloyd #utft (@111O1O1O11O) reported 5 minutes ago from Wallasey, England

  @virginmedia I only worked as a network Ops mgr for nearly 10 years, so I guess I wouldn't understand network issues and connectivity, really. Or service level agreements. Or teaching my grandmother how to suck eggs.

• 
  IanRob79💙 (@IanRobEfc1878) reported 7 minutes ago from Wigan, England

  @virginmedia your red button service is absolute dogshit you either get the wrong commentary or it doesn’t even come on! 🤯🤬

• 
  Alan Dean (@alandean1878) reported 7 minutes ago from Roby, England

  @virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!

• 
  Andrew (@andym1908) reported 7 minutes ago from Warrington, England

  @skytv @skytv . I am disappointed with your customer service and technical team . They have disconnected my sky viewing card . Why ?. I want rectifyying ASAP . Or shall I just cancel my subscription and go over to virgin media

• 
  Martin Travis (@lurkinhead) reported 8 minutes ago from Birkenhead, England

  @BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!

• 
  Bootle Bucks (@BootleFCBucks) reported 17 minutes ago from Liverpool, England

  @JamesSymes8 Virgin Media. It keeps going really bad.

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 17 minutes ago from Haydock, England

  @virginmedia If my bill went down with my speed, I wouldn't mind.

• 
  Elisabeth Hilton (@elisabethhilto4) reported 19 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

• 
  Cambo (@cambo691) reported 26 minutes ago from Birkenhead, England

  @les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate

• 
  Alan Dean (@alandean1878) reported 30 minutes ago from Roby, England

  @virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)

• 
  Amanda Ralph (@aralph50) reported 34 minutes ago from Liverpool, England

  Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia

• 
  Kevin Dudson (@Duddydudson) reported 37 minutes ago from Wigan, England

  @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

• 
  Lindz Devine (@LindzDDub) reported 43 minutes ago from Wigan, England

  @virginmedia I never have any issues when it comes to my laptop, though. Just my PS5

• 
  Jo3r (@J0er_82) reported 45 minutes ago from Garston, England

  @virginmedia whys your Internet ****?? Never works when I want it to

• 
  Ndawana Youngson (@NdawanaY) reported 45 minutes ago from Liverpool, England

  @virginmedia Too many service drops. Engineer has been to properly to fix but this persists.

• 
  Carol Rowles (@CallyRaven) reported 51 minutes ago from Westhoughton, England

  @virginmedia 3 times in 3 weeks we are without internet! We are paying for a service we are not able to use! Are we going to be compensated for this?

• 
  Rob (@Robertlfc_) reported 52 minutes ago from Liverpool, England

  @virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!

• 
  Ian Hawksey (@ShanklyBob77) reported 54 minutes ago from Aintree Village, England

  Absolute nightmare trying to watch @SkySportsF1 on my phone because of how poor @virginmedia are especially since merging with @o2, used to just put email and password in, now going around in circles with same message asking me to verify email link and switch, very poor practice.

• 
  Ray Waring (@RayWaring) reported 56 minutes ago from Liverpool, England

  @virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?

• 
  Jonesy (@RWBJ1997) reported 57 minutes ago from Liverpool, England

  @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Taz (@AppleTerence) reported 1 minute ago

  @gblondon1 @skytv @virginmedia Believe Virgin are just a bad after the initial contract.

• 
  Charmaine Rome (@eightieschick72) reported 3 minutes ago

  @virginmedia Sorted out. But it would have been nice if your customer service had checked outages first before spending an hour taking me through things that clearly wouldn’t have worked because an engineer had chopped through a live “in the area” and the whole area was down!

• 
  Gizëm (@seccadelikbaby) reported 6 minutes ago

  @virginmedia Of course I already checked. The estimated fix time is now 8:06pm. That’s far too late and will completely disrupt my workday. I work from home and have already been without internet for 2 days. This situation is unbelievable and has caused me significant inconvenience!

• 
  rebecca ann jarvis (@rebeccaann1989) reported 6 minutes ago

  @virginmedia Mines not the main one which is the issue, I never had these issues with the TiVo system it's been since the switch to 360 which doesn't work in a house with various boxes as each box should be separate and not synced

• 
  Danni (@danni_ox_) reported 7 minutes ago

  @PharmacistExpat @virginmedia They could - but their website states broadband is only an issue when it’s broadband only deals, it’s it’s broadband and tv - it says any broadband, therefore anything that’s in the “not eligible” below, doesn’t count for them

• 
  Charmaine Rome (@eightieschick72) reported 14 minutes ago

  @virginmedia @epwhamilton @virginmedia Same issue here. Took 1 hour on the phone to Virgin to be told there’s an outage. No comment about it on your website. And no idea when it’s being fixed. Moved from BT 3 weeks ago for more reliable internet. Not impressed at all.

• 
  Dave O’ Connor (@piercepower222) reported 17 minutes ago

  @gblondon1 @skytv @virginmedia Then you’re in for a disappointment. VM are absolutely the most awful service provider I ever had to deal with. Hard to escape their clutches when signed up. Still smile when eventually terminated the contract after hours on the phone. No online option to do so.

• 
  Andy T (@andrewtalbot72) reported 19 minutes ago

  @virginmedia @gblondon1 Good luck with that….!!! I did the same 18 months ago… after 4 months of Virgin messing up my bills I moved back to @skytv The call centres are simply the worst I’ve ever encountered A much better service imo…

• 
  Gothguy (@GothGuyGamer) reported 25 minutes ago

  @MartinSLewis Virgin media top tip: If you're close to the end of contract, don't renew. Give them your 30 days notice, When 30 days has elapsed, apply as a new customer with a new email. They won't give you any better deals unless you're a "new" customer

• 
  Keith A Pearson (@keithapearson) reported 26 minutes ago

  @gblondon1 @skytv @virginmedia Sorry, mate, but Virgin Media has the worst customer service I've experienced in my 54 years on this planet. They've got over 100,000 reviews on Trustpilot with an average rating of 1.5/5. That should tell you all you need to know. I cannot wait for my contract to end.