Virgin Media Outage Report in Prescot, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Northwich, Liverpool, St Helens, Warrington, Runcorn, Prenton and Wigan.
| City | Problem Type | Report Time |
|---|---|---|
 Northwich |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| St Helens |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia ***************, said change bill never did, ring can't deal with it but can't ring you, you a sodding phone company, get a grip
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Philip Nam
(@MiniP82) reported
from
Wallasey, England
@virginmedia There is a reported TV issue but no mention of an issue with broadband
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HLM
(@HelenLMoran) reported
from
Garston, England
@virginmedia There was apparently a local fault that is now showing as resolved. However the WiFi painfully slow and times out
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Baz Anderson
(@BazxAnderson) reported
from
St Helens, England
So get an email on Sunday saying my @virginmedia bill is going up in September. Since then nothing but problems with the internet. If your going to charge a fortune. Provide a decent service.
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Dave Kelly
(@davekellydj) reported
from
Liverpool, England
@vaughanliam11 @virginmedia It kept losing connection when o did that. Beyond poor
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia Like I said I registered for updates over the weekend and never got any.
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
@virginmedia came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer
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michelle orrelljones
(@Classychick65) reported
from
Birkenhead, England
@virginmedia Been disconnected by yourselves without requesting to cancel my service. No call back as promised, spent an hour on phone earlier to be told might be 72 hours until anything can be done after 20 years of loyalty I think I merit more than this shoddy treatment
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
came home to a letter today stating your increasing my bill 3.00 per month from September! What's happened to loyal customer discounts utter joke! #Nothappycustomer @virginmedia
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heather
(@heatherjoy3) reported
from
Ellesmere Port, England
@virginmedia no broadband Ch66 2rz. Checked service status and rebooted. Please help.
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia Not yet it hasn’t but a complaint will certainly be raised. I am on my way out, so sorry no..
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia You can start by reimbursing my Mother for one, it’s disgusting this type of thing goes on. How dare you say my dead Father ordered Sky cinema, something he would never have done in the first instance. You really do need to get your customer care in order
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia As usual #virginmedia customer care left wanting as I suspected. No follow up, you really are a total disgrace #poorservice #moneyfornothing
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
@virginmedia No. I work, so don’t have a spare hour during the day. I’ll call to cancel when I can fit it in. £120 odd per month should enable me to watch a recording.
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Damon
(@thestuchy13) reported
from
Billinge Chapel End, England
@virginmedia It's a fault you was suppose to fix yesterday at 4.15 in the area but still hasn't been fixed
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Linda
(@lindabeard51) reported
from
Wigan, England
@virginmedia Unsolicited call from your team wanting me to upgrade phone and pay £6 a month for mobile service. I now pay £20 The £6 only if I purchased new phone Or£6 a month and change my number!!! Tantamount to black mail Why
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia How do I cancel my Virgin please I don’t need this rubbish contacting people being told it’s sorted nothing being done then contacting people. I’m the victim someone stole from you and put it on my bill and you don’t care hate Virgin terrible service
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PV
(@pven91) reported
from
Liverpool, England
@virginmedia really unhappy with the service, got a new box yesterday and the start up checklist won’t load... called your helpline and they didn’t help us over the phone. Sending an engineer next weekend so we have a week without tv. Please help.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia is rubbish now no broadband and no credit for the bill someone else ran up by accessing your box. Really getting stung for crap here! Your answer...phone us again and again and again with no resolution ombudsman here I come you thieving horrible gits
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are awful hate them disgusting service. Fed up of spending time trying to get refund for someone gaining entry to their box and running up my phone bill
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hamid عبد الحميد سرحان
(@hamid) reported
@virginmedia Yes, there's definitely a way you can help. I've already tried your live chat for cancelling. I just sit in an endless queue. I'm not calling you for the reason stated above. And writing a letter isn't something I'm going to do because I'm not 80. Can you give me an email address
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Richard Foster
(@fos100) reported
from
New Longton, England
@virginmedia That just wants me to upgrade my package; I just want to order the pods. Why is the website so poor?
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Christian Hardaker
(@EgyptianGod001) reported
@virginmedia Well but last 10 odd week I been under a section because people they no how to keep the mouth shut n stay out of each other **** and just leave people alone n I just under abuse or sorted abuses out then down stair start shitting himself the police wouldn’t lead me alone
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Claire Smalley
(@ClaireSmalley12) reported
@virginmedia I’ve called numerous times, the service is appalling. I requested to make a complaint and they simply terminated the call. I have also made a complaint online, via the complaint form. I’m yet to receive a response. I am tempted to take this further, it’s getting upsetting now!
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Tyne
(@TyneStanley) reported
@virginmedia I've been using chrome web browser for the login, rather than the app. Could that be the issue?
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Amar Singh
(@amzjatt7) reported
@virginmedia I am a new customer
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Christine Smedley
(@cschrissie) reported
@virginmedia also they have smashed her gas meter box off the wall. Apple bridge are are waste of space no one answers the phone, why you have them doing the work as they are causing loads of problems.
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Andy Lowry
(@azd_lowry) reported
@virginmedia Tried a number of devices and browser, but did eventually manage to find one that worked. Can I recommend you support some modern browsers like Chrome, Firefox and Safari in the future.
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Paper Dreamer
(@PaperDreamerAHJ) reported
@virginmedia Your customer services are an absolute bloody shambles! Just been shoved across to the moving team to deal with the missing kit on a new account! Do I need to take this issue to the ombudsman? I am a gnat's whisker from canceling the whole account and moving.
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Jakespeare
(@jakeyt23) reported
@virginmedia Don’t have to tell me they’re not instant. I was waiting 12 hours for a reply last time. And last time I called I was on the phone for 3 hours. Know it’s not the fault of whoever’s running this account but your customer service is a disgrace.