Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Prescot come from postal codes L35.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 01/05/2026 03:40

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Wallasey, Warrington, Wigan, Liverpool, Northwich, Runcorn, Widnes, Skelmersdale, Prescot, St Helens and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomWallasey TV
United KingdomWarrington Internet
United KingdomWigan Wi-fi
United KingdomLiverpool Internet
United KingdomNorthwich Wi-fi
United KingdomNorthwich Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • KazF2010 Karen Jacqueline (@KazF2010) reported from Westhoughton, England

    @virginmedia Instead of providing all these "upgrades" to the service how about just providing a SERVICE that we pay for 🤬

  • RedElectro Red Electro (@RedElectro) reported from Warrington, England

    Well, @richardbranson @virginmedia - been a customer since the Telewest days, but the broadband service is almost unusable now. I don’t know what’s going wrong, but you’re going to start losing customers rapidly, if you don’t get this sorted.

  • AlisonHopkin Alison Wright ♌️ (@AlisonHopkin) reported from Ellesmere Port, England

    @virginmedia sick of this number calling me 07531100101 claiming to be from BT Open reach saying my rooter is slow. Sort out the scammers calling my landline

  • kirst_louisexxo Kirst-Lou✨💛💜 (@kirst_louisexxo) reported from Liverpool, England

    There’s a problem with your virgin media no shit. You’re doing updates in my area; I’m off uni sick as a dog with no internet, no tele nothing. **** sake.

  • hayleybaker25 Hayley Baker (@hayleybaker25) reported from Liverpool, England

    @virginmedia problems again with virgin broadband and phone in my area not good enough.👎

  • KazF2010 Karen Jacqueline (@KazF2010) reported from Westhoughton, England

    @Netflixhelps No error message but it takes ages to load and then will pause..... and not play...... never know such a slow service considering I'm paying extra for this on @virginmedia

  • k_birc Keith Birchall (@k_birc) reported from Wigan, England

    Three different calls today from people claiming to be from @virginmedia wanting to fix 'faults' on my line by installing software on my phone. I find these funny and drag the calls out but some people may be fooled.

  • steveeades Steve Eades (@steveeades) reported from Runcorn, England

    @virginmedia poor customer services this evening, on hold for over an hour to only be cut off. Clearly not interested in existing customers, only new with very expensive monthly costs for the same poor service.

  • vickymanutd7 Victoria Smith (@vickymanutd7) reported from St Helens, England

    @virginmedia Well I can’t because I haven’t got my account number at hand and it’s a waste of time ringing up your customer service to check because on hold for ages and can’t even use my phone because that isn’t working either

  • ResidentStevil7 𝕾𝖙𝖊 (@ResidentStevil7) reported from Hindley, England

    @virginmedia keep ringing me on a daily basis! Sometimes I can’t answer and they leave a long, silent voicemail! When I do answer, they put the phone down on me! I know it’s Virgin because if I try to ring back I get a recorded msg saying they’ll try again soon!

  • paulhallett6 paul hallett (@paulhallett6) reported from Birkenhead, England

    @virginmedia Working ok thay then dissmiss what I was saying putting the phone down.....rude and ignorant..... my wifi hasnt worked since it was put in and still doesn't..... worst service I have ever experienced

  • danashurst Dan Ashurst (@danashurst) reported from Wigan, England

    @virginmedia Whoops. Maybe I should have clarified...My connection is fine, it's your packages that need to change to give more upload capacity to customers. P.s you guys deliver a solid service to me, and have done for years.

  • paulhallett6 paul hallett (@paulhallett6) reported from Birkenhead, England

    @virginmedia it's been a good day today I left @virginmedia as they were the worst company I have ever had to deal with..... I hope I never hear from you again

  • danashurst Dan Ashurst (@danashurst) reported from Wigan, England

    @Scott_Helme Damn. That upload is faster then what @virginmedia give me on my cable line!

  • anfield_sports Anfield Sports (@anfield_sports) reported from Liverpool, England

    Sick of how bad our @virginmedia WiFi is. Off more than it is on lately.Yet they don't make contact with us to explain why or any money back for lack of service we receive.Couple that up with having to add data on to our phones to make up for it and fair to say we are p*ssed off

  • BarryWalters7 Barry Walters (@BarryWalters7) reported from Seaforth, England

    @virginmedia Hi, Website says no known issues, however landline has been down since yesterday morning. Engineer booked for Monday, however we have an extremely sick relative who needs to be in contact, nobody on phone (from mobile) is helping with call transfers!

  • vickymanutd7 Victoria Smith (@vickymanutd7) reported from St Helens, England

    Seriously @virginmedia are a shocking company, internet just goes down and phones and try to ring them and no answer I guess ur costumer service don’t want to explain why they haven’t got the service pay for well next call will be cancellation

  • bronwynevery Bronwyn Every (@bronwynevery) reported from Wigan, England

    Dont think there is a worst company to get in touch with than @Virgin 🤯 heads fell off. #virginmedia

  • BarryWalters7 Barry Walters (@BarryWalters7) reported from Seaforth, England

    @virginmedia Landline down has been down for 2 days, spent over 3 hours trying to speak with someone to help but nobody is able to help. Have a sick relative who needs to be in constant touch but yet again Virgin doesn’t care about their customers!

  • piggin_shazza sharrondarnell (@piggin_shazza) reported from Widnes, England

    @virginmedia Your customer service is absolutely garbage how many people am I expected to speak to and how long do i have to wait to get something resolved.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Afolabi59204918 Adam Russian Bot 2021 (@Afolabi59204918) reported

    Wow #Virginmedia have me on hold for a 1hr 20 mins so far rather than just give me a disconnection date worst ******* company ever

  • stevederrick69 steve derrick (@stevederrick69) reported

    @virginmedia Customer services waste of time got through to a advisor after 60 minutes waiting time and she cuts me off THANKS AMY 🤬🤬🤬🤬

  • dfb101 David Brush (@dfb101) reported

    @virginmedia Did as instructed, back to square one home screen showing network availability C130, go to TV guide all channels and M58 error code

  • Lazrhog Jason C 🗯 (@Lazrhog) reported

    @virginmedia Fixed now, thankfully. Coincidental with a power outage in another part of town. I suspect they were linked

  • SJTaylorrh42ld Simon Taylor (@SJTaylorrh42ld) reported

    @virginmedia Please do me a favour though and have the integrity to explain why Virgin Media refuses to talk to its customers This Twitter account refuses to provide a customer service number that people will answer Do you think its acceptable to cut people off time after time after time.

  • stevederrick69 steve derrick (@stevederrick69) reported

    @virginmedia Customer services waste of time got through to a advisor after 60 minutes waiting time and she cuts me off THANKS AMY 🤬🤬🤬🤬

  • PonyMoore1981 'Pony' Moore (@PonyMoore1981) reported

    @virginmedia are there planned updates to the 360 software coming, I keep getting my TVs volume displayed every 10seconds which can be quite annoying. I don’t get this issue if box is in standby and I’m using my PS4/watching freeview

  • Cree672 Cree67 (@Cree672) reported

    @virginmedia Is there anyway to contact a real person instead of a silly automated call? My broadband is that slow its going back in time

  • STR11KER STRIIKER (@STR11KER) reported

    @virginmedia worst broadband company, try to cancel no reply to email or calls but still take your rental, conmen robbers

  • OneTrueBHITB Straight Up Wrestling Podcast (@OneTrueBHITB) reported

    @virginmedia Are you for real! Your customer service team are not even running at skeleton staff. Automated phone message with same outcome every time. Your taking existing customers who have problems and advertising for new ones. Right now your taking money for less than half service 🤬