Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Birkenhead, Liverpool, Wigan, Widnes, Warrington, St Helens, Ellesmere Port, Prescot, Northwich, Runcorn, Skelmersdale, and Bootle.

City	Problem Type	Report Time
Birkenhead	TV	2 hours ago
Liverpool	TV	20 hours ago
Wigan	Wi-fi	2 days ago
Liverpool	Internet	5 days ago
Wigan	Internet	5 days ago
Liverpool	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Elisabeth Hilton (@elisabethhilto4) reported 1 minute ago from Lowton, England

  @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

• 
  Elaine Brown (@laineypb2109) reported 6 minutes ago from Birkenhead, England

  @virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty

• 
  Martin Travis (@lurkinhead) reported 7 minutes ago from Birkenhead, England

  @les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱

• 
  Amanda Ralph (@aralph50) reported 9 minutes ago from Liverpool, England

  Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia

• 
  Martin Travis (@lurkinhead) reported 11 minutes ago from Birkenhead, England

  @virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?

• 
  John Kelly (@John_Kelly17) reported 12 minutes ago from St Helens, England

  @CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.

• 
  Lindz Devine (@LindzDDub) reported 12 minutes ago from Wigan, England

  @virginmedia I also play Destiny 2. I thought it may have been their servers but my boyfriend doesn't have the issue.

• 
  Lesley Murray (@les_murray71) reported 15 minutes ago from Wallasey, England

  @virginmedia Thats just an update to say they are dealing with the issue, people want to know what the issue was and why it is taking so long to repair, there is a continuous extension to repair time and your customers at least deserve detailed information

• 
  Christopher Bray (@cbray72) reported 15 minutes ago from Liverpool, England

  @virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time

• 
  Emma Latham (@EmsydilemsyL) reported 17 minutes ago from Liverpool, England

  @virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing

• 
  Carol Rowles (@CallyRaven) reported 22 minutes ago from Westhoughton, England

  @virginmedia 3 times in 3 weeks we are without internet! We are paying for a service we are not able to use! Are we going to be compensated for this?

• 
  Martin Travis (@lurkinhead) reported 22 minutes ago from Birkenhead, England

  @virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?

• 
  Rob (@Robertlfc_) reported 29 minutes ago from Liverpool, England

  @virginmedia fix ur awful service!!!!

• 
  Kevin Dudson (@Duddydudson) reported 30 minutes ago from Wigan, England

  @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

• 
  Jamie McLoughlin (@jmcloughlin) reported 31 minutes ago from Liverpool, England

  Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.

• 
  Maureen StewartJones (@supergran22) reported 35 minutes ago from Eccleston, England

  @virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.

• 
  Matt Attwood (@mattwood1702) reported 46 minutes ago from Liverpool, England

  Internet down no good when working home #virginmediadown #virginmedia

• 
  Rob (@Robertlfc_) reported 49 minutes ago from Liverpool, England

  @virginmedia is honestly the worst company for WiFi

• 
  Jo3r (@J0er_82) reported 52 minutes ago from Garston, England

  @virginmedia whys your Internet ****?? Never works when I want it to

• 
  Carol Rowles (@CallyRaven) reported 59 minutes ago from Westhoughton, England

  @virginmedia I seem to be the first one to report them, still saying intermittent problems in my area. Can't get to speak to anyone on phone, I rely on the Internet.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Daran (@LoyalRoyalDaz) reported 6 minutes ago

  @shaunriley1954 @DarcKni68649817 @virginmedia Telecential.. i started with them as well. They were based just down the road from. The lack of respect we get as super longterm customers is terrible but they are all the same..

• 
  Scouse House Bouncy Music (@ScouseBouncy) reported 11 minutes ago

  @mb26026 @SkySports @virginmedia Yep and they still charge stupid money each month for it, whilst delivering such poor quality!

• 
  Ashley Hollinworth (@ashh115) reported 16 minutes ago

  @virginmedia @86treid Is this still an issue? Not been able to watch Sky Sports + on my Virgin box for a week.

• 
  Neil Skivington (@glentfc27) reported 17 minutes ago

  @virginmedia @DarrenMoggie66 The issues are still exactly the same.

• 
  Eric Byrne (@EricByrne35) reported 22 minutes ago

  @virginmedia nearly four hours without now, come on like, it wouldn't be as bad if your TV package didn't run off the wifi too

• 
  𓆝 𓆟 𓆞 𓆟 𓆝 (@P0lyblank) reported 22 minutes ago

  do not get ******* virginmedia as your wifi plan they ****** up installing this **** and it cuts you every 5 seconds

• 
  paul d (@pauldewolfe) reported 22 minutes ago

  @virginmedia couid you explain how the renewal person couldn't help me cancel ? told me to ring someone else? said she was on her own no team no manager to talk to?

• 
  Ruth Whalley (@Leftdoubleclick) reported 27 minutes ago

  @VirginMedia Can you give us support ? I gave posted to yoy and nir had a wid back.

• 
  cbHatter (@cbHatternew) reported 31 minutes ago

  Dear @virginmedia can you please detail the compensation we will receive for you being unable to provide what we pay for. No red button service. Your solution to advise we watch on the phone.

• 
  Sarah (@Sarah57862789) reported 31 minutes ago

  Surprise surprise @virginmedia is down yet again! Near enough every day for the last couple of weeks it's not worked and now apparently 2 issues which won't be fixed till 15 August at 16:08 or 19 August at 14:08. 12 years as a customer and it will be my last!!