Virgin Media Outage Report in Prescot, Knowsley, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (20%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Widnes, Warrington, Skelmersdale, Liverpool, Runcorn, Wigan, Prescot, Wallasey, Northwich, Ellesmere Port and Eastham.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
TV | |
| Widnes |
Wi-fi | |
| Widnes |
Wi-fi | |
| Warrington |
Internet | |
| Skelmersdale |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
-
Goth Scouser
(@Liam_Hawksey) reported
from
Haydock, England
@virginmedia How come new customers (including my next door neighbours) can get 1gig broadband but I can’t get it as an existing customer? The site keeps telling me the 350mb is the fastest available when it isn’t?
-
Chris Hall
(@Chris_Hall1312) reported
from
Seaforth, England
@virginmedia I rang on Sunday to cancel my TV, phone and upgrade my broadband (to a hub4). The advisor told me I had 30x days before my tv and phone cut off but my internet would be fine and would just upgrade when I plugged the new box in! When I activated it everything....cont...
-
Ian Richards
(@irichard94) reported
from
Birkenhead, England
@virginmedia I rang yesterday and you offered a new monthly rate for our package going forward. You then emailed confirming a higher price. I have tried 3 times to use your messaging service but, after giving details of my query, the chat then goes dead! Very poor service!
-
Dean
(@DeanPicko) reported
from
Warrington, England
Rang to downgrade @virginmedia package, spoke to 3 different advisors and it appears the prices are literally plucked from their arses on the spot offering less of a discount than at first 🤦🏻 no customer loyalty & staff dont care. Req cancellation after the poor service today!
-
Jamie McLoughlin
(@jmcloughlin) reported
from
Liverpool, England
Any Virgin Media customers in Liverpool having wi-if issues? We can’t connect to it at all.
-
Chris Hall
(@Chris_Hall1312) reported
from
Seaforth, England
@virginmedia ...went off. Since, we were told to get everything reconnected and it would all be back on within 72hrs - we’re now in over 72hrs and nothing has changed. Also, to add, the Hub 4 has been shockingly bad, 1GB but it’s slower than my previous 350mb box. Any suggestions?
-
Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia There is no problems in the area... equipment is all plugged in/installed properly. My wife is working from home & keeps getting interrupted & misses calls etc.... Needs sorting now
-
Ian Farr
(@ianfarr) reported
from
Ellesmere Port, England
@virginmedia how difficult it was trying to cancel a contract that's got less than 2 weeks left to run. Cant be charging people to cancel a contract with that amount of time. Plus you took more money off me last bill. Ridiculous customer service
-
steven rothwell
(@steven_rothwell) reported
from
Hindley, England
@virginmedia how do I make a complaint about the installation at my mums property?
-
Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia My internet keeps going off on a daily basis for roughly 10/15 mins at a time 2:3 times a day. I have a complaint going thru....There will be another one if you don’t sort out this problem & the other problems within the next 24hrs
-
Gemma Elizabeth
(@Gembles13) reported
from
Rainhill, England
@virginmedia Are there services issues in L35?? The website won't let me us the postcode checker and our Internet is down!
-
GRT 🪐
(@jurrjurrtbull) reported
from
Liverpool, England
@virginmedia The transfer is still processing I believe but the wifi is still down
-
Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia I’m fed up of calling your team! I’ve been on the phone to them constantly since the 25th of September to get this all sorted! As I’ve said I’ve made one complaint already & yet you do nothing! Pathetic
-
Synyster Zero - Mafia (Definitive Edition)
(@SynysterZero1) reported
from
Liverpool, England
@virginmedia No, I'm great. No problems with Virgin Media. 👍🏻
-
Zara
(@zaracharles) reported
from
Liverpool, England
@virginmedia Done service check to maximum of 6 per day. Advises no Internet, then intermittent Internet. Tried all procedures as advised to no avail 😡 this is not a good look on my behalf during work related conference calls 😬
-
GRT 🪐
(@jurrjurrtbull) reported
from
Liverpool, England
@virginmedia It says it’s fine in my area, maybe it’s the account transferring over. I can’t even sign in yet to see either :(
-
Ste the H ⚽️🥊
(@StetheH) reported
from
Liverpool, England
Set the @virginmedia hub 4 up and is performing worse than the previous. Watching the boxing via sky go and keeps stalling and buffering. Also before when checked the speed it was 20mb when pay for 100mb. Waste of money as never get what pay for.
-
Ian Warburton
(@warbles) reported
from
Leigh, England
@virginmedia no internet M29 status pages say no problem. Restarted hub and not coming online.
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia what’s the point of that message us part in the app you never answer it asks me every day if I still need help and says I’m going to be transferred then I never get anywhere
-
MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
Hard to accept an email from @virginmedia stated our new 360 box is £27 cheaper for new customers, but we’re an existing customer so we have to pay more. They may as well have signed off the email with ‘f*ck you’.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Damien Lestrange
(@DamienLestrange) reported
@virginmedia @JohnLewisRetail Is there a problem in m23 with broadband and tv been down all day
-
David rowlands
(@Davidrowlands16) reported
@virginmedia Say the imap/smtp service is, disabled
-
Ed
(@WattsSW12) reported
@virginmedia So I’ve waited almost 3 hours “stay connect otherwise the chat will end” for what? Nothing! And this “chat” closes at 9pm! How hard is it to service a customer the simple task of moving?? And now you want me to ring aswell?!!
-
Matt Boden-Hook
(@BodenHook) reported
@virginmedia @Marc251983 Totally unacceptable- it’s been off all over Worksop all day today. So much for your ‘all singing all dancing’ Wi-Fi. No updates on your website and simply says ‘there are no faults’ when you put your postcode in. Absolute crap @virginmedia
-
Ninja
(@ninjahardrock) reported
@virginmedia Yes. ALWAYS says there is no problem in my area, sick of the lies as usual.
-
Lisa Lee
(@LisaLee97520915) reported
@virginmedia Why have I wasted all day on webchat telling you I don't want an 02 Sim, non stop pushing it on me, now I will go elsewhere after being a loyal customer
-
Iain Britton
(@iainb1961) reported
@virginmedia @virginmedia No, I am staying in a @premierinn hence me tagging them into my tweet. Reception have advised they have major problems with your service so can’t help!
-
Lord Wits-End of Danum 😷🇪🇺🇬🇧🏳️🌈
(@RedCyre) reported
@virginmedia I have been unable to sign into my tv go app on my laptop for several days now and can’t find a link for app support on the website. Is there a general issue or is it just me?
-
Steven Marriott
(@eletos) reported
@virginmedia On the phone there are ‘complex issues’. The text link to your website suggests there are no issues. Had no consistent internet all day. The VM mobile service has also bailed to 4mbs, used to be 40+ in the house.
-
Lisa Lavelle
(@Lisalav22) reported
@virginmedia I’m sick to death of spending hours on the phone for nothing to be done about it, I deserve better, Ghadija your customer service assistant said she would call me today and hasn’t even bothered sick of being fobbed off, get a manager to call me