Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Prescot come from postal codes L35.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 01/20/2026 14:55

January 20: Problems at Virgin Media

Virgin Media is having issues since 04:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wallasey, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Wigan, Runcorn, Widnes, Skelmersdale, Prescot and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomWallasey Wi-fi
United KingdomSt Helens Internet
United KingdomLiverpool Wi-fi
United KingdomSt Helens TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • tiny_mischief Shaunna (@tiny_mischief) reported from Risley, England

    @FreelanceFee @virginmedia Oh don’t get me started on them. Relentless issues. But I’ve learnt if you kick up enough fuss on social media they’ll do anything to shut up you

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    Shocking service from @virginmedia call centre tonight and still waiting for a manager to call me. #notholdingmybreath.

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @ChrisMa72444992 @virginmedia Wow! Really are breaking the boundaries in shocking customer service

  • GemlouHughes Gemmalouise Hughes (@GemlouHughes) reported from St Helens, England

    @virginmedia wow I’m Disappointed with your services last wk there was an outage so u gave 5g for every1 to use didn’t know you was gonna take it away on the Monday I think that’s disgusting I have five lines with you plus home! Something better needs 2 b done not all use net

  • dancross88 Dan Cross (@dancross88) reported from Haydock, England

    Absolutely disgusted with the poor customer service and attitude of ‘Stefan’ from @virginmedia - rude, unhelpful and decided to end the call by hanging up instead of following my request to speak to a manager.

  • 1972CW1972 catherine (@1972CW1972) reported from Garston, England

    @virginmedia seriously listening to stupid music for 12 minutes, gets thru, told to hold and then cut off 😫

  • michdavey71 Michelle (@michdavey71) reported from Maghull, England

    @virginmedia do you have an alternative number , I wish to cancel my contract but haven’t got time to be constantly on hold .

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @virginmedia Send an engineer to fix the faulty equipment would be a start. Manager never called back btw. #shocking

  • WirralLiverpool Andy Wroblewski (@WirralLiverpool) reported from Birkenhead, England

    @MattTRFC @Stemac2010 @virginmedia Yes Matt, I was shocked too I had no choice but to hand my 30days notice in, I’ve been with them since 2009 no way I’m paying £1 more a month for 100mb compared to what a new customer would pay for 300mb!

  • amynaylorr AmyNaylor (@amynaylorr) reported from Liverpool, England

    @virginmedia Hi, my 4G/Phone calls/Texts arent working on my phone even though I have 4 bars of signal, wondering if it's a phone problem or a problem with the virgin network

  • tiny_mischief Shaunna (@tiny_mischief) reported from Risley, England

    @virginmedia Nothing so far but our WiFi went down not so long ago, you upgrade us. Our box never turned up then there was a problem in the area (forever reoccurring) which wouldn’t be fixed for several days. Not good when you run a business from home

  • IainMichaelDyer Iain Dyer (@IainMichaelDyer) reported from Garston, England

    @virginmedia Simply by reconnecting my services after saying that you were happy to rearrange the bill payment date and my services would be unaffected. I have been told this is impossible though so cant see it happening. Its really bad customer service IMO.

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @virginmedia @marcyeboah That’s the problem. You can’t help on social media as you are not empowered to do so. You merely advise to call the number that is causing all of the issues in the first place

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @LeoNak8484 @bt_uk @virginmedia @virginmedia just as bad I’m afraid

  • WirralLiverpool Andy Wroblewski (@WirralLiverpool) reported from Birkenhead, England

    @virginmedia Any deal that a new customer can get would be fine :) I don’t think it’s fair a customer that’s been with you for 10 years who already has all the equipment needed should pay more for less

  • Lucy8720 Lucy87 (@Lucy8720) reported from Birkenhead, England

    @virginmedia Getting seriously fed up of watching something on Netflix and 20 mins in and it goes off again. Same with my phone, always has an exclamation bar next to it. Internet is awful, i was told if im not getting what im supposed to be i can cancel which is what i will be

  • michdavey71 Michelle (@michdavey71) reported from Maghull, England

    @virginmedia do you have an alternative number I wish to cancel my contract but haven’t got time to be constantly on hold.

  • WirralLiverpool Andy Wroblewski (@WirralLiverpool) reported from Birkenhead, England

    @virginmedia I’ve had issues during my 12month contract & I still rang up to renew. I was then told I wasn’t entitled to any new customer deals & I’d have to pay a £1 more a month for your budget service compared to what a new customer would pay for your top package.

  • 75jacko Buttery Keith (@75jacko) reported from Runcorn, England

    Superfast broadband you say @virginmedia but no connection for virtually the past 2 days in the WA7 area. Each time a time is set for fix estimate it changes by an hour or even more, last night extended from 11pm to 8am and now saying 10.05am. Not good enough!!!! #shambles

  • simonmcbeth1 simonmcbeth (@simonmcbeth1) reported from Birkenhead, England

    @virginmedia @McBeth1977 You need to actually get to speak to somebody in order to raise a complaint.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • swansforever Lisa Phillips (@swansforever) reported

    Anyone else having issues with @virginmedia internet?

  • eeddiieebb Eddie (@eeddiieebb) reported

    @virginmedia £116 a month for 2mbs horrible *****

  • scottbejana Scott Robinson (@scottbejana) reported

    @virginmedia @Ofcom so your only response that I have been sent 3 times now is for me to spend more time making a complaint which takes longer instead of someone just ringing me? You are actually saying we aren’t ringing you and complain to us and we can ignore that as well. Shambolic

  • lordarchanfel Ray Robinson (@lordarchanfel) reported

    @virginmedia I know theres a clause in the contract that if your service isn't up to scratch we can leave for nothing

  • Gingernut_49 Linda Christie 🇪🇺 #ProudLeftie #FBPE (@Gingernut_49) reported

    @Stayathomemum6 @Gmills20075166 I'm with Virgin Media and I beat them down to £16.49 a month for phone, TV and broadband. I only pay £5.99 for Netflix.

  • smartarce Spiteful evil (@smartarce) reported

    @2sticks66 @virginmedia Me too, appalling service and to think we are paying for it SKY here I come

  • DStebbings DJS (@DStebbings) reported

    @virginmedia Rinse my data again then why does your service go down every day

  • 2sticks66 Roger Watling (@2sticks66) reported

    @virginmedia Will testing be able to solve this issue ? 2 1/2 hours of waiting on the phone does not give me confidence

  • eeddiieebb Eddie (@eeddiieebb) reported

    @virginmedia It was done over the phone but a recent complaint reference number is - C-1312201149

  • ShakhtarSteve Mr P. Whyte #GSBOUT (@ShakhtarSteve) reported

    @virginmedia Thank you for the contact details, but this still doesnt rectify the problem, we are your customers, you have our information readily available, you can clearly see the bill has been paid, just flick that switch please, it's not hard