Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 11/18/2025 06:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (61%)

    Internet (61%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Runcorn, Warrington, Prenton, Wigan, St Helens and Wallasey.

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City Problem Type Report Time
United KingdomLiverpool TV
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet
United KingdomRuncorn Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    @virginmedia I’ve just told told by one some in your team that, there trying to educate me and that I’m rude. After I asked to speak to there manager because they wasn’t getting the reason of my call today

  • liverlas sarah ellingham (@liverlas) reported from Liverpool, England

    @virginmedia is there an outage in the Liverpool area ? No internet or tv #notgoodenough

  • tonycarroll14 Tony Carroll (@tonycarroll14) reported from Liverpool, England

    @virginmedia Hi guys, was wondering if you could please help my Virgin isn't working!

  • PaulGee1993 Paul Gee (@PaulGee1993) reported from Liverpool, England

    @virginmedia I need help with getting a number so I can call up and cancel the subscription we have. The broadband has been terrible for over a month now. Was told last week there was an issue with the router and we would receive support and have had none and it’s impossible to get though

  • PaulGee1993 Paul Gee (@PaulGee1993) reported from Liverpool, England

    @virginmedia I’ve spend another 90 minutes this morning trying to get through to you after being told last week I would receive a call back within a few hours and I’m still waiting. Have you got a number which I can get through on and cancel. Worst service I’ve ever received

  • _StephRooney SR🦄 (@_StephRooney) reported from Liverpool, England

    @virginmedia I know that it says there are issues in the area

  • g8uck Graeme Buck (@g8uck) reported from Widnes, England

    @virginmedia standard day again today WiFi has failed over 6 times on the phone for an hour and get cut off again!! If I could get through I would cancel may just have to stop paying my bill you might contact me then #poorservice #nointernet #p

  • giaxclarke gia clarke ⚡️⚡️ (@giaxclarke) reported from Liverpool, England

    Internet is FINALLY up and running, thank you to Lee who I spoke to earlier who was the only helpful person I’ve dealt with during all of this who actually managed to resolve my issue! @virginmedia

  • ShevingtonShark SHEVINGTON SHARKS (@ShevingtonShark) reported from Shevington, England

    @virginmedia we have NO Internet at WN6 8BQ ALL DAY. This is very, very poor. What is the problem??

  • _StephRooney SR🦄 (@_StephRooney) reported from Liverpool, England

    @virginmedia Its not working again so you better fix it

  • FarnworthHarold Harold Farnworth (@FarnworthHarold) reported from Hindley, England

    @virginmedia what a waste of time promised refund for 3 days no internet or tv .no refund then put bill up customer service a joke over 1 hour to get through

  • PammyVegas21 Pamela Lavell (@PammyVegas21) reported from Warrington, England

    When you cancel a direct debit pending an overpayment query, an extortionate figure is taken by them, you get charged £7.50 for late payment, you are on hold for 45 minutes and then they say the direct debit wasn’t cancelled 👀NEVER CHOOSE VIRGIN @virginmedia @SCOAF_UK

  • Anupdesh_UC SharmaUC (@Anupdesh_UC) reported from Liverpool, England

    @virginmedia is there are service interruptions in L11? I’m not able to get access to the internet..

  • g8uck Graeme Buck (@g8uck) reported from Widnes, England

    @virginmedia Today so far so good but this has been happening every day for the past 2 weeks but I can never get through on the phone on hold for an hour at a time only to be cut off!! Went off again twice last night trying work from home is impossible

  • g8uck Graeme Buck (@g8uck) reported from Widnes, England

    @virginmedia Yes keeps shutting down then going through the start up routine on the modem green light etc sometimes it’s off for 10 mins sometimes longer but can happen up to 7/8 time a day

  • RagnarokAhead Technical Issues ☭ (@RagnarokAhead) reported from Runcorn, England

    Imagine my shock that @virginmedia has absolutely shafted me yet again and gone down. Can't believe I'm paying for this, utter incompetence

  • smiggerpaul Paul Smith ✋ (@smiggerpaul) reported from Seaforth, England

    @virginmedia hello there, I was cut off after 33 minutes! I want to reduce my monthly bill. I would the tv package to go down to the basic, can you help?

  • ShevingtonShark SHEVINGTON SHARKS (@ShevingtonShark) reported from Wigan, England

    @virginmedia Yes, nearly 48 hrs now. What is the issue? I work from home, and currently unable to do so🤬🤬🤬

  • Nathann_B Nathan Booth (@Nathann_B) reported from Liverpool, England

    @virginmedia Well I was meant to be getting a phone back at 1 to speak to the manager, because of how one of your customer service spoke to me earlier on but no phone call

  • psanders1976 paul sanders (@psanders1976) reported from Seaforth, England

    @virginmedia Any chance you firm of cowboys answering the phone to your customers , absolutely disgusting customer service keeping people on hold for over an hour then cutting them off

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • fox_junny JunnyFox (@fox_junny) reported

    Whole day without Internet with an estimated time of fixing it at 7.30pm. I’m super dependent on Internet both for my streams and for uni work. I’ve got a super important deadline on Monday and I’m losing a whole day of work. Why is your service down so often?? @virginmedia

  • garryharrington Garry Harrington (@garryharrington) reported

    @virginmedia Well if I knew that I would never have signed up. I've got 15 months left on my contract unfortunately

  • Gardensonthema2 Cobthorn (@Gardensonthema2) reported

    Appalling customer service from @virginmedia waited 3 hours to speak to someone. Hung up on 4 times. Refused to cancel contract. Impossible to get through to ‘customer care’. Impossible to cancel contract. Terrible terrible terrible company, I can not emphasise this enough

  • Philiusthe3rd Philiusthe3rd (@Philiusthe3rd) reported

    Virgin Media - Use our app to help with your connection issues! Also Virgin Media - Your hub doesn't seem to be connected to the internet, please address this before we can help. WHAT

  • AlanGra54854368 Alan Graham (@AlanGra54854368) reported

    @virginmedia Hi, really bad service for 3+ weeks. Your support team lied to my face yesterday and today's call they just cut me off. Terrible service.

  • MaoMao13 Helen Kershaw (@MaoMao13) reported

    @virginmedia Yes, we are back up and running. Sadly, this is the second outage we have had in about a week

  • CheethamBFC Thomas Cheetham (@CheethamBFC) reported

    @TLewo98 **** that think virgin media might be best because if the internet sky’s oreyt but it’s slow internet wise

  • LeInvisibleHand Adam Smith (@LeInvisibleHand) reported

    @virginmedia outages the last 2 weeks, today gone down until 7.30pm... called customer service , wait on phone, they hand up... please help me out

  • DANTHEMAGPIE BRADALDINHO 🇸🇦 (@DANTHEMAGPIE) reported

    @virginmedia I've done this multiple times and all you ever say is the service is down and an engineer is in the area. I've been with virgin for years and contacting you has never done any good.

  • TheAnthonyMark Anthony (@TheAnthonyMark) reported

    My @virginmedia broadband is so slow it’s actually unusable and they’ve just said it’s because there are too many people on the network and they hope to sort it out within a few days. I’m ready to switch. Any recommendations?