Virgin Media Outage Report in Prescot, Knowsley, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (61%)
-
Wi-fi (16%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Runcorn, Prenton, Wigan and St Helens.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
TV | |
| Warrington |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout | |
| Liverpool |
TV | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
-
Clare Marie Watson
(@Sarahsgracesmum) reported
from
Birkenhead, England
@virginmedia been a customer for 10 years. Bills going up again and customer service less than helpful. Amazing deals for new customers though😡
-
livesformusic
(@cbj622w) reported
from
Liverpool, England
@KairenK @virginmedia @virginbroadband I've been lucky 10 months working from home yet to go down
-
Sue
(@liverpoolsusie1) reported
from
Seaforth, England
just cancelled my @virginmedia account after 30 plus years, If you're a new customer you can get the package I was on plus extra channels and other benefits for over £30 less a month, but existing customers can't, no loyalty to customers what so ever,
-
Connor Wilson
(@ConnorTWilson) reported
from
Birkenhead, England
Virgin media WiFi is down for me, anyone else having issues in the North West?
-
Georgia O'Hara
(@GeorgiaOHarax) reported
from
Wigan, England
NEVER NEVER NEVER JOIN @virginmedia
-
Neal Fletcher
(@NealJFletcher) reported
from
Liverpool, England
@virginmedia Nope, no outages. It’s been the same for days now. As I say, it seems a common issue with your customers and has been for well over a year
-
PH
(@PHEFC83) reported
from
Liverpool, England
@TonyhEFC @virginmedia Can't be as bad as those speeds I'm getting!!
-
Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia Terrible today been down twice
-
Georgia O'Hara
(@GeorgiaOHarax) reported
from
Wigan, England
@virginmedia I can’t do my job without them fixing something yet I’ve called everyday to be spoken to like **** and being put on hold for over 2 hours each time
-
John McKerrell
(@mcknut) reported
from
Liverpool, England
@SayBeano @virginmedia Just cancel and switch. Been very happy with @VodafoneUK gigafast for a few months
-
AnotherBeardedphotographer
(@Anobrdedphoto) reported
from
Birkenhead, England
Anyone else with @virginmedia on the wirral having Internet problems? Not had anything for 2 days. Called to check fault an automated voice says there's an issue and cuts off.
-
Geoff
(@gms11uk) reported
from
Liverpool, England
@virginmedia Stay disconnected should be the tag 1 hour waiting to get through on the phone to get a 24 hour fix to go back the next day to the same no connection They direct you to the web but it does not answer your question My recommendation dont trust a virgin experience no
-
Kayleigh Speakman
(@Kayls3457) reported
from
Abram, England
@virginmedia TV/Broadband issues again! WN2
-
James Donnelly
(@jm_donnelly) reported
from
Birkenhead, England
@virginmedia STOP BEING SHITE!!!! Am I not even allowed to browse the internet now or have the @premierleague got you gripped so tight you have to ruin it for us all? Don’t expect you to respond. You never do 🙃enjoy my last bill cos im getting off 👋🏻
-
Matt Attwood
(@mattwood1702) reported
from
Liverpool, England
@virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡
-
emma2511
(@emmawinstanley1) reported
from
Aspull, England
@virginmedia finding it very difficult to get through to someone to discuss technical support please help
-
Gary
(@GaryLiverpool) reported
from
Liverpool, England
Do you have an issue in the Liverpool area. Service status saying no issues. But no internet@rebooted hub 3 times still no joy. Tried calling 151 and 150 and get an engaged tone @virginmedia
-
Scents & Trendz
(@Matt1740) reported
from
Liverpool, England
@virginmedia trying to work from home and it goes off, check online & network maintenance. Why cant you notify us to let us know doing maintenance. Communication company but cant tell customers what's going on 😡😡
-
Peter Rawcliffe
(@peter0raw) reported
from
Seaforth, England
@virginmedia Hi, I’ve been on the phone for nearly an hour for the 3rd time this weekend. Can someone get in touch ASAP as my TiVo box has stopped working. I’ve tried all online support and cannot get through to anyone. Very frustrating!!!
-
Neal Fletcher
(@NealJFletcher) reported
from
Liverpool, England
@virginmedia No, the picture still looks like I’m watching TV on a cheese grater. Looking at a few threads on your forum this isn’t a new issue either, customers have been experiencing this for well over a year. How’s about I stop paying for the TV part of the package until it’s sorted??
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
RoyaleNails
(@RoyaleNails) reported
@virginmedia hi I’d like to cancel my contract today. Your number isn’t picking customer calls
-
Alvi ishmael
(@Peighyighypt) reported
@virginmedia Tried to speak to someone using the messaging service who advised they could not assist as they are WFH and do not deal with technical faults
-
Eoin McGrath
(@eoinmcgrath7) reported
@virginmedia I've been on hold (still am) for an hour to get my broadband service reconnected but got through to the sales team in minutes. #wrongpriorities #terriblecustomerservice
-
Jon Schneider
(@jon_schneider) reported
@vmbusinesshelp @vmbusiness Are you that crap that after a year you can’t tell from the plate, you don’t know I left you, used mediation to do so and got compensation in the process ?
-
Eunan McConville
(@eunanmcconville) reported
@virginmedia Have been trying to call you quite frequently through the day. It just hangs up on me. This really isn’t a great level of customer service.
-
Samantha Patterson
(@Sami_Pee) reported
Imagine a world where you can actually get through to somebody from @virginmedia BEFORE your contract costs go up 🤭 I swear they have the worst customer services! I’ve been trying to contact them on and off for weeks now my bill has gone up 50% and the only offers online are $$$
-
Steven Bett
(@StevenBett6) reported
Worst customer service on the planet @virginmedia . Been trying to cancel my account for a week now. Text service an absolute disgrace. Sort it out
-
Sophie Littlefair
(@SophieLittlefa3) reported
@virginmedia I have rang and rang to cancel my virgin media with you and set a cancellation date. The calls are well over two hours each and every time I’m told “I will transfer you to the disconnection service” I sit and wait over an hour for them to hang up. Disgusting sort it!
-
Dom Smith
(@ItsOnlyDom) reported
@virginmedia Hi, we have your "Superfast broadband with average download speeds of 108Mbps", but it is massively below this. One moment it can be up to 25mbps, but then seconds later it'll drop down to 3.4kbps. It makes working from home and trying to play online games... (1/2)
-
Raj 🇬🇧🇪🇺💻🖥️👨🏽🎓 🔶
(@RealCainMosni) reported
Yay! Another 8% annual rise in my @VirginMedia bill. So 10% rise next year? 12% the year after? How ******** do they justify so much above inflation? And don't say "upgrades". The upgrades have been notionally free, but also unwanted. Fed up with forced upgrades.