Virgin Media Outage Report in Prescot, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Skelmersdale, St Helens, Liverpool, Northwich, Warrington, Runcorn and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Total Blackout | |
| Wigan |
Internet | |
| Skelmersdale |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| Northwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia @Buttonscro Oh and your £70 per month broadband is down yet again
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Christopher heaton
(@irishchris89) reported
from
Hindley, England
@virginmedia your WiFi is ******* ****. It doesn't operate properly it randomly switches it self off then can stay off for over an hour. It's been like for over a month now and getting pissed off 😤
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Dave the deccy
(@davidbowes80) reported
from
Eccleston, England
@BBCWatchdog My dad recieved Absolute terrible customer service from @virginmedia apparently when you cancel a contract in april it still doesn't show up on their system and then get a bill they say they couldn't access his account to cancel it but could when he offered to 1/2
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia @Buttonscro You sent me a deadlock letter without even the first complaint being addressed For years your operatives have been saying they have noted my account with requests. Last op o spoke to they said no we don't do that don't have the time standard notes etc. So merely lied
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Catherine Robinson
(@CatherineR0bb0) reported
from
Leigh, England
@virginmedia @virginmedia my internet keeps turning off and has been for 2 days now. It’s been rebooted and is still doing the same thing. Online checking status says there’s not an issue- there definitely is an issue WN7 postcode
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Paul Edgar
(@pjme327) reported
from
Hindley, England
@virginmedia please sort out our internet. We are paying for 300mbs and getting zero to minimal WiFi. Power lines have 0mbs. Have you broken the fibre optic cable? weeks of #Unstable #internet.
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Kirst-Lou✨💛💜
(@kirst_louisexxo) reported
from
Liverpool, England
Smooth play the same **** every half hour I swear; been here since 2 and I’ve heard the same song 3 times already worse than virgin media.
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piccl
(@pickle_2020) reported
from
Liverpool, England
@Acko_79 @virginmedia Upgrades apparently. Mines down too
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Sam Cartwright
(@samtcartwright) reported
from
Golborne, England
@virginmedia It’s gone off again, says estimated fix time is 4pm tomorrow.. what is going on? Lowton area, warrington. Seriously considering swapping to another provider and only just sorted a new deal with you. I’m not happy.
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Rob
(@ListerTheStupid) reported
from
Liverpool, England
@virginmedia 2/2 I turned down all the offers as I didn’t need/want anything.....NOW!!!! NOW!!! Nothing but problems with broadband!!! It’s like the guy who fails to sell me the product has just hit a f**k you switch.. WHY???
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matt🇸🇱
(@MattJ_213) reported
from
Wigan, England
Why’s it called virgin media when it goes down more than a pornstar
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Sam Cartwright
(@samtcartwright) reported
from
Golborne, England
@virginmedia any update on the internet and phone outage in wa3 area. Your website says the expected time for it to be fixed was 4pm.. been off all day.
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Katharine Guiney
(@KatharineGuiney) reported
from
Warrington, England
@virginmedia Tried several times in good faith to contact you via phone to amend my TV and broadband package to suit budget then followed your robots advice to log into my account which says I cannot do it that way. 14 yr customer. Why should I pay for services I can't cancel?😠
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Craig
(@CraigC84) reported
from
Liverpool, England
@virginmedia can you please contact me. Ur customer service is a disgrace
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wayne peers
(@wanner316) reported
from
Golborne, England
@virginmedia Done everything we are even losing signal now when we never did
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David Harrison
(@ansumDave) reported
from
Seaforth, England
@virginmedia You didn't t even address it. Went on your terms and conditions and corporate statement. You have not followed up r own protocol. Would be interesting to see if the plentiful other complaints got the same short shrift. It was the lying and the price gouging that is the worst
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Darren Buckley
(@dkjc2008) reported
from
Upholland, England
@virginmedia have a home phone which is not working there is no dialtone please advise as I need this as my communication as a terminally ill person
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
Soooooo fed up with @virginmedia internet dropping out with Netflix, TV & my PlayStation!!! And they reckon there isn’t a problem with our router!! #LIVID
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Acko
(@Acko_79) reported
from
Liverpool, England
In the middle of a ****** business battle an you cut my WiFi off. How **** is your service @virginmedia
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Acko
(@Acko_79) reported
from
Liverpool, England
@spriggy40 @virginmedia Mine was ok last night but just searched west’s and a lot of peoples was down at 12 last night too
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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William Barnez
(@BillyNoMates666) reported
@virginmedia Apparently as I can still use the internet, albeit no in the way I was hoping it means no complaint will result in me getting any compensation, as comp is only paid out for complete loss of internet. Nice cope out that btw.
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Wynny Mehra
(@WynnyMehra) reported
@virginmedia The automatic compensation from Virgin is rubbish. We were without Internet and TV for over a month and not only did they charge us for the privilege of no service but refused any compensation. If you're expecting a good service from Virgin, think again.
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julia mason
(@JulesJuliaMason) reported
@virginmedia my wifi has been out all day. Have issues daily and its appalling #virginmedia will be switching service 😠😠
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Egidijus Sal
(@Bordyours) reported
@virginmedia @mylifeinwordsuk This is not the way to handle this. These numbers here are just to keep us in this never-ending loop. I've tried reaching out to discuss price increase too, but just keep getting referred to different teams or call being dropped on me. It's a real shame as it'd be so much better.
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HighGrade
(@HighGrade100) reported
@virginmedia horrible service on the phones decided after 7 years I'm leaving cos of your customer service
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Lee-Mc
(@mylifeinwordsuk) reported
@virginmedia Since them numbers are for your team that just won’t listen when I say I want to cancel, I will just need to cancel the DD, I’d guess you will get the message then
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HighGrade
(@HighGrade100) reported
@virginmedia horrible service on the phones just one person fobbin you off to another horrible service I had intention to upgrade but I'm canceling
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Ben Green
(@BEN_GR33N) reported
For anyone with @virginmedia “short term instability” means your internet goes off 3h a day and nobody can or wants to resolve your issue. Unacceptable customer service.
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Paul Sandham #FBPE
(@sandypuke) reported
@virginmedia Could I ask why you have responded to this oblique reference to my experience but I never got a satisfactory response from anyone in response to my emails and letters?
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TJ
(@AIanGearer) reported
@ffsamxn @virginmedia swear down man absolute criminals