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Virgin Media

Virgin Media outages and service status in Prescot, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Prescot come from postal codes L34 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 8: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 55% Internet (55%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Prescot, Wigan, St Helens, Billinge Chapel End, Skelmersdale, Runcorn, Warrington, Northwich, Prenton, and Widnes.

CityProblem TypeReport Time
Liverpool Internet 23 hours ago
Prescot Internet 4 days ago
Wigan Internet 4 days ago
St Helens Wi-fi 4 days ago
St Helens TV 7 days ago
Liverpool Wi-fi 7 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • Rebekah87816847
    Rebekah Jones (@Rebekah87816847) reported from Birkenhead, England

    @followmeplz39 @virginmedia All back up again now .. but seems the whole country went down at once

  • aralph50
    Amanda Ralph (@aralph50) reported from Liverpool, England

    @virginmedia must hate all their customers if they treat customers of 30 years this badly @skytv

  • aralph50
    Amanda Ralph (@aralph50) reported from Liverpool, England

    @virginmedia worst customer service ever. Have been a customer for 30 years and called today to review my package. 35 minutes, 3 departments later and still no closer to being sorted.

  • terrificsue
    Susan Rigby (@terrificsue) reported from Wigan, England

    @terrificsue everyone out there be careful when receiving telephone calls and if they say they are from Virgin Media please check and check. I have been scammed today out of a lot of money . I am the one who thought would never be scammed but I was. Oohh .

  • Allenwalkden
    Woggy (@Allenwalkden) reported from St Helens, England

    Internet @virginmedia is down in WA10 and your device status page is giving a 404

  • MOL_FSG
    Chris molyneux (@MOL_FSG) reported from Warrington, England

    @skytv fancy making me a deal @virginmedia arent interested in keeping me as a customer 🤔

  • JamieLFC1972
    L3 Red (@JamieLFC1972) reported from Liverpool, England

    @richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

  • MOL_FSG
    Chris molyneux (@MOL_FSG) reported from Warrington, England

    @virginmedia Never any perks for exisiting customers 🙄

  • aitch5012
    MickHoll (@aitch5012) reported from Liverpool, England

    @richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !

  • JamieLFC1972
    L3 Red (@JamieLFC1972) reported from Liverpool, England

    @virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.

  • JamieLFC1972
    L3 Red (@JamieLFC1972) reported from Liverpool, England

    @richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?

  • iamcraigadamson
    Craig Adamson (@iamcraigadamson) reported from Liverpool, England

    Virgin media making Sky look more and more tempting every night. Another outage, come on guys.

  • Stixx1979
    Whittle (@Stixx1979) reported from Birkenhead, England

    @realalanwiggins @virginmedia Pointless reporting anything even if you can get hold of anyone. Has to be the worst customer service about.

  • willhughes15
    will hughes (@willhughes15) reported from Risley, England

    @twoboatsman @virginmedia Had the same problems last year with talk talk... getting nowhere with them until I said I was leaving.. suddenly I got a great deal.

  • aitch5012
    MickHoll (@aitch5012) reported from Liverpool, England

    @virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others

  • Baxy2001
    Baxy (@Baxy2001) reported from Wigan, England

    @virginmedia please can you explain why I have been in a queue to speak to someone for over 35 minutes to try and cancel my contract? Absolute joke of a company, poor services and poor customer service.

  • obpls1995
    owen southworth (@obpls1995) reported from Wigan, England

    @virginmedia question for you. If I enter a contract with you where you promise X service +items and I promise to pay X amount. If I don't pay X amount am I breaking the contract?

  • Stixx1979
    Whittle (@Stixx1979) reported from Liverpool, England

    @virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.

  • obpls1995
    owen southworth (@obpls1995) reported from Wigan, England

    @virginmedia I do have a problem paying. I'm currently paying for a service where the Internet isn't working half then time. 5 times in the past month we have had no signal. You promise items with your packed Currently received 1/3 and had to complain about that over the phone.

  • obpls1995
    owen southworth (@obpls1995) reported from Wigan, England

    @virginmedia Yes I'm still experiencing issues. Iv paid for somthing that I still havnt got.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Limepickle12
    Limepickle (@Limepickle12) reported

    @virginmedia Since my contract expires this week and my bills rockets up, I kindly ask you this to reduce my bill, it doesn’t seem fair to pay for a terrible service that’s also costing me with work and my children’s education

  • AlisonHerod
    Alison Herod (@AlisonHerod) reported

    @virginmedia what advice do you have around getting some help with my contract please?

  • gorfmanrob
    Rob Large (@gorfmanrob) reported

    @afcwomblelong @virginmedia Rarely able to watch Netflix or Prime. Paying a lot of money for a substandard service.

  • S2bydoo
    Stu (@S2bydoo) reported

    @virginmedia I have tried on at least 10 occasions including an hour plus on hold yesterday. If only there was a way someone could, you know, HELP ME.

  • TomDarnell4
    Tom Darnell (@TomDarnell4) reported

    @virginmedia Your customer service desk is also mud. You need to change your bio to one of the worst internet and customer service providers. Not the leading

  • KarobBean
    Karob (@KarobBean) reported

    @virginmedia Internet has been abysmal for over three months. I've upgraded to M350, restarted my router, tried to get through to customer service over and over. I'm paying over £50, I'm one person, I have one laptop and one phone and I can't even have a voice call online. 1/3

  • Allyh1H
    Allyson Harper (@Allyh1H) reported

    @virginmedia Over the last few months the internet has been very slow compared to what we should get. The signal strength isn’t very strong either compared to previous periods ie it constantly drops off our smart tv and PS4 so needs reconnecting etc. WFH becomes more challenging too.

  • redsabre69
    Tony (@redsabre69) reported

    @virginhelp @SSJ_Marcy @virginmedia Still waiting on help with my tv channels that i pay for that im not getting, had numerous replies from you but just going round in circles with still no outcome

  • RonHarr97128465
    Ron Harrison (@RonHarr97128465) reported

    @virginmedia Unable to access my emails..Customer service horrific.They don’t help you at all.Rubbish service.Please contact

  • topolady
    Emma Brunning (@topolady) reported

    @virginmedia can't seem to report service issues online, just to book an engineer. We're in Leeds LS16 and a number of residents are reporting no Internet/tv. Can you advise if you are aware of the problem