Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 12/06/2025 07:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Northwich, Wigan, Skelmersdale, St Helens, Liverpool, Warrington, Runcorn and Prenton.

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City Problem Type Report Time
United KingdomNorthwich TV
United KingdomWigan Total Blackout
United KingdomWigan Internet
United KingdomSkelmersdale Internet
United KingdomSt Helens Internet
United KingdomLiverpool Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • springviewer John Edgar (@springviewer) reported from Wigan, England

    @virginmedia As per usual there’ll be no problems in the area, I’ll get told to unplug the box, then you’ll book an engineer for about 5days time, meanwhile the problem magically disappears #badservice

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia You could at least have an option to call back customers rather than keeping them on hold. Again, this is really poor customer service.

  • Lyntrick L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England

    @virginmedia Hi was supposed to be yesterday between 12-4 but got a text on Friday night saying issue has been solved. So they did not come out even though they didn't say they were not coming and I waited in for them. I think I have a faulty hub tbh

  • leighwynne33 Leigh Wynne (@leighwynne33) reported from Seaforth, England

    @micramanic @virginmedia @ThreeUK I had weeks without it because of box outside. The connection had de-ttached and thats why rounter wasnt pickin up signal

  • scoobyjue julie hennelly (@scoobyjue) reported from Seaforth, England

    @virginmedia hardly got no service. Rang and complyyet again. Then been told our wiring was wrong and has been for for nearly a year since installed. Gave us excuse after excuse. But still paying full price Engineers been out twice to do new wire. We have put complaint in and

  • scoobyjue julie hennelly (@scoobyjue) reported from Seaforth, England

    @virginmedia this company is an absolute joke. This is like 6 engineers numerous phone calls’ complaints. Can’t get them to call us back. Paying for service that doesn’t work!

  • toadfish41 Chris McPartland (@toadfish41) reported from Warrington, England

    @virginmedia hi can you help me sign in been trying to contact customer services for over 2 hrs tonight

  • scoobyjue julie hennelly (@scoobyjue) reported from Seaforth, England

    @virginmedia and still waiting. Internet keeps going off. Can’t leave because still tied into a contract yet we still have to pay for service we can’t use! #joke

  • flux_blair Alex Downes (@flux_blair) reported from Liverpool, England

    Just had a call from @virginmedia asking me what I use my network for, how many devices I have on the network. Please mind your own business, answers to these questions can be used by OCGs to target my home and only call me if you really have to. Thanks

  • toadfish41 Chris McPartland (@toadfish41) reported from Warrington, England

    @virginmedia Hi it’s media service I cannot set up an account please help

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @virginmedia And this is why I don’t bother calling you for the most part. The service desk where I work are in trouble if customers are on hold for 20 seconds. Virgin are a huge company and can’t afford a call centre where customers don’t have to wait 15 mins (so far) on hold.

  • JE_Boland Jane Boland (@JE_Boland) reported from Seaforth, England

    I have been on the phone with @virginmedia for nearly two hours and am no closer to getting my problem solved.

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    So that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.

  • spuddy1878 Neil (@spuddy1878) reported from Liverpool, England

    @virginmedia Two different mobile phones and no joy at all. It’s picking up another WiFi signal from someone else but not from my home.

  • JoelLJelen JoelJelen (@JoelLJelen) reported from Liverpool, England

    @virginmedia it’s 2019, your online customer service is so poor and your offline telephone service saw me waiting 15 mins and still in a queue! Given up.

  • DagsJT Darren Thomas (@DagsJT) reported from Cuerdley, England

    Aaaaand @virginmedia broadband is down again. Useless.

  • BarryWalters7 Barry Walters (@BarryWalters7) reported from Seaforth, England

    @virginmedia yet again our home phone line is not working, can you please let me know when I can expect to have it in working order as per our contract

  • DagsJT Darren Thomas (@DagsJT) reported from Cuerdley, England

    @virginmedia Internet gone again. Second time today. Bottom light goes white and starts flashing, then green and flashing. Then the arrows light up green and flash. I can’t get 24 hours out of this service. This isn’t what I pay for and it’s terrible service.

  • rian951 Rian Murray (@rian951) reported from Westhoughton, England

    @virginmedia Well unless you can help with a booster - customer services wanted £360 for an EE one! Most other providers offer WiFi Calling!

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    30 mins on hold to @virginmedia so far. Absolutely awful customer service. Again.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • AnnHepper Ann Hepper (@AnnHepper) reported

    @virginmedia Considering the increase you gave made in the charges for broadband this is not good enough the service has been dropping in and out all day

  • MScott1891 MrScott1891 (@MScott1891) reported

    @virginmedia Has made working from home awful today, thank god for mobile hot spots

  • morton_chloe Chloe (@morton_chloe) reported

    Hi @virginmedia I know there are bigger world problems going on but just wanted to ask whether there are connection issues in BD18? I currently have no access to internet?

  • kingkrushz Krush (@kingkrushz) reported

    @virginmedia Once again you are down for the 1 millionth time today, I pay a premium price for your service and I always get the short end of the stick because you guys can’t keep up with your end of the deal. I have an outage nearly everyday it’s nothing new, but today is by far the worst.

  • ewenglass Ewen Glass (@ewenglass) reported

    Please, for the love of all that is good and just, sort out your broadband service @virginmedia - it’s been down on and off all day

  • Shayan86 Shayan Sardarizadeh (@Shayan86) reported

    @FldMarshalMonty @virginmedia No. Just broadband. I'm an old customer so I've been fully benefitting from Virgin's annual price rises

  • Jb_radley John bradley (@Jb_radley) reported

    @backinyerpram @virginmedia It's not life or death if Internet is working. I understand that it may be important to people but there are bigger issues in the world to worry about. There is no need to be going on like some people are, just relax and have a cup of tea (as long as your kettle don't need data)

  • JamesBa51823412 James Baker (@JamesBa51823412) reported

    @virginmedia Honestly, we should all just stop paying our bill, this is descusting how awful the service is, i mean ee is probably better and cheeper, bet if we all stop paying our bills they would sort the **** out quick

  • sttclaire help me to affiliate 😭 (@sttclaire) reported

    i do not pay £50 a month for wifi that helps me stream & work from home TO THEN NOT WORK. PLS SORT YA **** OUT @virginmedia #virginmedia

  • KatGill1993 katie (@KatGill1993) reported

    @virginmedia When is this going to be fixed? Just went off again, wireless is intermittent….. we don’t pay you high amounts for disruptive service.