Virgin Media Outage Report in Prescot, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, Warrington, Prenton, Wigan, St Helens and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Chris McPartland
(@toadfish41) reported
from
Warrington, England
@virginmedia hi can you help me sign in been trying to contact customer services for over 2 hrs tonight
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Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
Aaaaand @virginmedia broadband is down again. Useless.
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John Edgar
(@springviewer) reported
from
Wigan, England
@virginmedia strange I read all the posts about Virgin customers ringing up about cancelling services and Virgin offering them a better deal however I ring up and cancel a service with no trouble at all, not even offering a lower price, your loss #virginmedia
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Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
@virginmedia Internet gone again. Second time today. Bottom light goes white and starts flashing, then green and flashing. Then the arrows light up green and flash. I can’t get 24 hours out of this service. This isn’t what I pay for and it’s terrible service.
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John Edgar
(@springviewer) reported
from
Wigan, England
@virginmedia As per usual there’ll be no problems in the area, I’ll get told to unplug the box, then you’ll book an engineer for about 5days time, meanwhile the problem magically disappears #badservice
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heather
(@heatherjoy3) reported
from
Ellesmere Port, England
@virginmedia since power out earlier my phone has died. Any help please. Ch66 2rz
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julie hennelly
(@scoobyjue) reported
from
Seaforth, England
@virginmedia hardly got no service. Rang and complyyet again. Then been told our wiring was wrong and has been for for nearly a year since installed. Gave us excuse after excuse. But still paying full price Engineers been out twice to do new wire. We have put complaint in and
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Neil
(@spuddy1878) reported
from
Liverpool, England
@virginmedia Two different mobile phones and no joy at all. It’s picking up another WiFi signal from someone else but not from my home.
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JoelJelen
(@JoelLJelen) reported
from
Liverpool, England
@virginmedia it’s 2019, your online customer service is so poor and your offline telephone service saw me waiting 15 mins and still in a queue! Given up.
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julie hennelly
(@scoobyjue) reported
from
Seaforth, England
@virginmedia and still waiting. Internet keeps going off. Can’t leave because still tied into a contract yet we still have to pay for service we can’t use! #joke
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Zara
(@zaracharles) reported
from
Liverpool, England
TWO hrs spent on to @virginmedia trying 2 fix my continuous starting up screen. Was promised a call back the following evening, which never happened !!! Feel I have been more than patient, to be majorly let down #whatamipayingfor 😡
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉
(@Lyntrick) reported
from
Garston, England
@virginmedia Hi was supposed to be yesterday between 12-4 but got a text on Friday night saying issue has been solved. So they did not come out even though they didn't say they were not coming and I waited in for them. I think I have a faulty hub tbh
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Stu Hel
(@stubeanhead) reported
from
Birkenhead, England
Tip: Yesterday I gave Virgin Media 30 days notice to cancel my TV/broadband. Too pricey. Had no deals to offer me. Miracles are real as I had 3 missed calls today off sales numbers, I answer the 4th. Suddenly, they do have offers and now I'm paying less a month with Sky Sports on
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Barry Walters
(@BarryWalters7) reported
from
Seaforth, England
@virginmedia yet again our home phone line is not working, can you please let me know when I can expect to have it in working order as per our contract
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Tony Zeverona
(@Childwallcable) reported
from
Liverpool, England
@virginmedia you have the worst customer services I have ever experienced from being cut off during calls to failure to call back
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
So that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.
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Leigh Wynne
(@leighwynne33) reported
from
Seaforth, England
@micramanic @virginmedia @ThreeUK I had weeks without it because of box outside. The connection had de-ttached and thats why rounter wasnt pickin up signal
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Lord David Hurn
(@2003mirror) reported
from
Seaforth, England
@virginmedia please tell me why I can never get through to your customer services , just been waiting over twenty minutes Not the first time !!
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Rian Murray
(@rian951) reported
from
Westhoughton, England
@virginmedia Well unless you can help with a booster - customer services wanted £360 for an EE one! Most other providers offer WiFi Calling!
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Chris McPartland
(@toadfish41) reported
from
Warrington, England
@virginmedia Hi it’s media service I cannot set up an account please help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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james nastri
(@jimmyboynastri) reported
@virginmedia yet again messing about charging me late bill fees even though my direct debit isn’t due yet, can’t sign in online, customer service some of the worst I’ve experienced no one understands you at all. I’d strongly advise anyone not to go with these PRICKS #virginmedia
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Clare G
(@33CO4) reported
Internet down again @virginmedia
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💎 DeFi Maximus 💎
(@defimaximusgems) reported
@virginmedia is there a reason why broadband engineers have had to visit my street nearly every day for the last 2 years??? I’m getting engineer text messages every week because the broadband goes down almost daily. Does anyone know the reason??? 🛑
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declanmortimer
(@declanmortimer5) reported
@virginmedia No. But don’t even want to call up because I know it’ll be that response and I’ll just be told to wait for him to fix it as per usual. Close to ripping the thing out of the wall, I’ve recorded multiple speeds of under 100mbs, wired ones too. Well within
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Rachel Vowles
(@hotbraai04) reported
@virginmedia He was mis-sold. Was told the upgrade would cost £109 per month. Said no to O2card. Actual upgrade would have been £131 per month He called last night to cancel upgrade - please confirm you have cancelled and reverted to our current package
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Jude Fleming
(@frog_queenuk) reported
@virginmedia There’s no point anymore… Turn off your kit and re-set - obviously this isn’t practical everyday but also i do try and solve before calling. Its like speaking to robots… scripted robots who don’t actually listen to your issues and just apologise! Well apologies are no good
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TheStreetsAreOurOwn
(@Sniffer1967) reported
@virginmedia my home internet has crashed and this has really fked me up this morning. Online interviews scheduled and even though I’ve reset and restarted my router, bugger all is happening and I can’t get any support from Virgin! #disgraceful
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Graeme Brown
(@gm_brown2) reported
@virginmedia Have already called your line earlier on and been told it is now 18 April at the earliest. Not a great service!
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🄹🄾🄽 🄴🄻🄳🄴🅁
(@PRIMORDI4L) reported
@virginmedia I’ve tried to reboot the hub but it still says access denied on the hub. No devices can connect because the vm hub does not have internet. Is there a problem with my account?
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Robert Lindsay
(@RobertL87624765) reported
@virginmedia yes still no internet after 2nd april paid for a service not getting i have paid £275.47 and India saying i am still owing various amounts proper rubbish service this.