Virgin Media Outage Report in Prescot, Knowsley, England
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The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, Widnes, Wigan, Prescot, Wallasey, St Helens, Northwich, Ellesmere Port, Eastham, Warrington and Skelmersdale.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn |
TV | |
| Liverpool |
Total Blackout | |
| Liverpool |
Wi-fi | |
| Widnes |
Wi-fi | |
| Widnes |
TV | |
| Liverpool |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@virginmedia I know it isn’t correct pal. Hence my initial tweet. Not your fault sorry but an awful experience which I know won’t even register losing 1 customer but I’ve never dealt with such incompetence from every dept so needed to warn others
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Woggy
(@Allenwalkden) reported
from
St Helens, England
Internet @virginmedia is down in WA10 and your device status page is giving a 404
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owen southworth
(@obpls1995) reported
from
Wigan, England
@virginmedia Yes I'm still experiencing issues. Iv paid for somthing that I still havnt got.
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@richardbranson I experienced the worst customer service ever from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia They will disconnect my services but it might take 24 hrs..as I say if Openreach come and find I have a working phone line then them and Sky will cancel ny ibstallation! Please can my phone but turned off as of midnight or at least mych earlier than 24hrs?
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@virginmedia Us? As in your sub contracted call centre who's staff are not actually Virgin employees? Yeah, tried that and they can't look after Virgin's loyal customers either. I'll just leave, and come back in 3 months like I was told too. Shambolic customer service.
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owen southworth
(@obpls1995) reported
from
Wigan, England
@virginmedia I do have a problem paying. I'm currently paying for a service where the Internet isn't working half then time. 5 times in the past month we have had no signal. You promise items with your packed Currently received 1/3 and had to complain about that over the phone.
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Mancunian 👉🏼 Merseyside
(@justmekieee) reported
from
Wallasey, England
@virginmedia I have yes, nothing appears. It states in your terms and conditions that payment will be made promptly, 30 days after the 1st missed appointment, it was 75 for you to fix, and now 85 since we started. If you terminate my services because of this, you pay me via cheque, correct?
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Chris molyneux
(@MOL_FSG) reported
from
Warrington, England
@skytv fancy making me a deal @virginmedia arent interested in keeping me as a customer 🤔
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Whittle
(@Stixx1979) reported
from
Liverpool, England
@virginmedia Unless you can locate the mobile phone that never reached me in August 2020, employ more peoley to deal with customers and open shops again , I shouldn't think there is thank you.
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Susan Rigby
(@terrificsue) reported
from
Wigan, England
@terrificsue everyone out there be careful when receiving telephone calls and if they say they are from Virgin Media please check and check. I have been scammed today out of a lot of money . I am the one who thought would never be scammed but I was. Oohh .
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owen southworth
(@obpls1995) reported
from
Wigan, England
@virginmedia question for you. If I enter a contract with you where you promise X service +items and I promise to pay X amount. If I don't pay X amount am I breaking the contract?
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will hughes
(@willhughes15) reported
from
Risley, England
@twoboatsman @virginmedia Had the same problems last year with talk talk... getting nowhere with them until I said I was leaving.. suddenly I got a great deal.
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MickHoll
(@aitch5012) reported
from
Liverpool, England
@richardbranson @virginmedia has to be the worst company for customer service I have ever come across in my 41 years on this planet. 2 hours on the phone yesterday and today and passed from pillar to post and still non the wiser. Absolute disgrace and I’m being kind !
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L3 Red
(@JamieLFC1972) reported
from
Liverpool, England
@richardbranson I experienced the worst customer service ever today from @virginmedia. Can someone explain to me why new customers get a better deal than loyal existing customers? It's criminal in this day and age really isn't it?
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Chris molyneux
(@MOL_FSG) reported
from
Warrington, England
@virginmedia Never any perks for exisiting customers 🙄
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Well I've just had a "sort of" resolution but still not really acceptable. I gave 30 days notice to cancel my services as want to get Sky. Sky and Openreach are coming tomorrow to fit phoneline & services. I have booked a day off work for this. If there is still (cont) >>
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Whittle
(@Stixx1979) reported
from
Birkenhead, England
@realalanwiggins @virginmedia Pointless reporting anything even if you can get hold of anyone. Has to be the worst customer service about.
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Mancunian 👉🏼 Merseyside
(@justmekieee) reported
from
Wallasey, England
@virginmedia Hi Virgin, I have called and asked for this to be escalated to a manager 3 times (you don't have a complaint's team apparently), over the past past 10 days.. over the telephone this was done, but no-one calls me 😞 and when I ring back noone has a clue what's going on..
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Jayne
(@jayniecakes) reported
from
Liverpool, England
@virginmedia Why have a Twitter presence when you can never answer account specific queries? It's a ridiculous set up.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Clarie
(@Clarie71349588) reported
@virginmedia help request please. Customer for 8 years, 18 month contract ended for £91/ month. New billing price £157/ month for 500 mbps. Website advertises £79/ month for 1130mbps. Apparently for my loyalty I can only get an improved price if I reduce the package?
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boioioing
(@bungerboy0609) reported
@PyrionFlax @virginmedia I'm on about episode 130 of Triforce. I'm sure you complained about whoever your provider was like, near the 100-mark, around mid-2019 How is there still an issue? Why are ISPs literally the biggest pieces of **** that don't care about their customers
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Amy Durose
(@AmyDurose) reported
@virginmedia losing the will to live, spoke to 5 people and been on hold for 2 hours to try and rectify a mistake with an order. Easier to cancel and order with BT, madness
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Lee Randall
(@randallwrites) reported
@virginmedia I refuse to join an endless queue to speak to someone halfway around the world to argue about something that should never have arisen in the first place. I am busy. These emails and charges are ridiculous, first you promise then you take away.
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Liz McDade
(@mcdade_liz) reported
@virginmedia I can’t as it wants me to check issues and none showing. Can I have a direct line to book engineer please
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Nonny Mouse
(@nonnymouse2022) reported
So my @virginmedia landline isn't working. Going round in circles trying to get help...can't phone because my phone is broken. No live chat available...I HATE how poor "customer service" is in this country now. Please explain how I can get help VM?!
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david broadbridge
(@dbroadbridge25) reported
@PyrionFlax @virginmedia See if you can get vodafone fibre line. I'm paying £38 a month for 950mb down and 900mb up. I'm getting about 600mb down over wifi 6 and no complaints yet.
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Susan Ateh
(@SusanAteh) reported
@virginmedia Will this go to @offcom ? Cause so far I’ve been told I can’t leave a service that doesn’t work.
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WEEZY
(@Weezy_IPD) reported
@virginmedia ive had a complaint which has been over 8 weeks not even had a email confirming ombudmans details absolute joke of a company
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SFB-Mod
(@cycleprawn) reported
Does anyone know how to advise @virginmedia that they have the wrong email address for me as the OS call centres cannot help?