Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Prenton, Runcorn, Warrington, Ellesmere Port, St Helens, Liverpool, Newton-le-Willows, Birkenhead, Widnes, Skelmersdale, Wigan, Prescot, Leigh, and Northwich.

City	Problem Type	Report Time
Prenton	Internet	16 hours ago
Runcorn	Internet	19 hours ago
Warrington	Wi-fi	22 hours ago
Ellesmere Port	TV	1 day ago
St Helens	Internet	2 days ago
Liverpool	Internet	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Matt Attwood (@mattwood1702) reported 32 seconds ago from Liverpool, England

  Internet down no good when working home #virginmediadown #virginmedia

• 
  Jack Kelly (@realjackoh187) reported 11 minutes ago from Widnes, England

  @virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?

• 
  Jack Kelly (@realjackoh187) reported 11 minutes ago from Widnes, England

  @virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would

• 
  Tim Jackson (@TimmyJ1972) reported 12 minutes ago from Garston, England

  @virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”

• 
  Rob (@Robertlfc_) reported 13 minutes ago from Liverpool, England

  @virginmedia thanks for the awful internet service, f*cking useless you are

• 
  Adam (@agarnett) reported 15 minutes ago from Wigan, England

  @virginmedia Is there any way to tell if there are signal issues in your area? This says i should get 4g indoors and outdoors, i dont though i can barely access mobile internet from my house. Last 3 months have been awful

• 
  Martin Travis (@lurkinhead) reported 17 minutes ago from Birkenhead, England

  @virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?

• 
  Maureen StewartJones (@supergran22) reported 21 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

• 
  Jack Kelly (@realjackoh187) reported 23 minutes ago from Widnes, England

  @virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician

• 
  owen southworth (@obpls1995) reported 26 minutes ago from Wigan, England

  @virginmedia can you explain why the moment I told your staff over the phone that I was disabled they decided to speak to me as if I was an idiot and then tell me they can't help me because I can't spell out my password despite telling them 5 times what the password was.

• 
  Lesley Murray (@les_murray71) reported 29 minutes ago from Wallasey, England

  @MarkKav15119614 @virginmedia Well my bills ain't getting paid today so will get charges, anything i try to do on apps / chrome not working, twitter on and off

• 
  Jonesy (@RWBJ1997) reported 29 minutes ago from Liverpool, England

  @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

• 
  Rob (@Robertlfc_) reported 35 minutes ago from Liverpool, England

  @virginmedia fix ur awful service!!!!

• 
  Martin Travis (@lurkinhead) reported 37 minutes ago from Birkenhead, England

  @BlaggerBly @virginmedia Seems to be Wirral wide at least, and I think Liverpool is affected too. VM should be massively compensating their affected customers for this, but they hide behind their terms and conditions where they only deem it reasonable to compensate if the outage last more than 3 days!

• 
  Cambo (@cambo691) reported 38 minutes ago from Birkenhead, England

  @les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate

• 
  Emma (@EmmaZhaan64) reported 45 minutes ago from Roby, England

  @virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 50 minutes ago from Haydock, England

  @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 53 minutes ago from St Helens, England

  Before covid came you was brilliant @virginmedia but ever since then you have been really **** and if it not sorted by next Sunday we are leaving you it literally 2023 and you still got **** service

• 
  Alan Dean (@alandean1878) reported 55 minutes ago from Roby, England

  @virginmedia Everything struggles to stay connected to the Internet. Mobiles, laptops, the TV's. I'm not sure if the speed is an issue as I haven't checked it. (I'm not sure how to.)

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 56 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  William Bell (@Wmb1877) reported 6 minutes ago

  @Just_Katie_x @virginmedia Had a similar problem with them years when cancelling due to moving house. Absolutely useless would never use them again.

• 
  MrsM 💙 (@oldpoyntz) reported 7 minutes ago

  @PeterBakerMcfc @virginmedia Internet is back now. No one touched anything and it goes off. Moving to Community Fibre once this contract is up. I can't keep having these issues & paying through the nose. At least we'll be able to rotate through the apps as and when needed.

• 
  John Broadley (@JohnBroadley1) reported 12 minutes ago

  @virginmedia now that we have been forced to move the landline to virgin WiFi, the TV to virgin360, we not only dont have broadband,no phone or telly. The virgin mobile service i had was moved to o2 and I cant hot-spot as they say a mast is down. EN1 area. Any update on service?

• 
  Jambo (@The_real_Jambo_) reported 12 minutes ago

  @O2 @KerZE87 O2 has went downhill since they merged with Virgin media. I constantly have issues logging into myo2 app because I use a different email address for my o2 and virgin media accounts. Constantly asked to link the accounts which I do then I cant log into the apps.

• 
  Madeleine Ebbs (@MadeleineEbbs57) reported 13 minutes ago

  Virgin Media, The Tonight Show, Crime is down in Dublin???

• 
  LynneN 🌸✝️ https://www.youtube.com/watch (@nightsong53) reported 14 minutes ago

  @marypaul32 @virginmedia Every organisation appears to be incompetent. Its on such a grand scale now that it seems deliberate because such things do stress the human bodi. We got hold of Asda mobile and thei said it could take 2 days to fix but it's on now. I am way behind with stuff though. 8wks ombdsma

• 
  MR_TRAVIS (@Travis_techz) reported 14 minutes ago

  @me_marifi @virginmedia @O2 Send me a DM for help

• 
  Hugh Terry 💙 (@Hugorelly) reported 15 minutes ago

  I'm sorry but I can't seem to pick up @rewindtvuk via @virginmedia 😒 Could you fix it for me please?

• 
  Hannah (@GGNDRiRock) reported 17 minutes ago

  @leolionmark @virginmedia I have the same issue on my tv too. It’s shite.

• 
  andrhay (@andrhay12) reported 17 minutes ago

  @virginmedia Going on 2 wks was to be fixed today 03/06/26 - why has it taken 2 wks-to send an engineer? Message; Virgin Media Outage Update. The latest update we have is: We have identified the problem and an engineer is on their way. The estimated repair time is now: 10/06/2026 15:00