Virgin Media outages and service status in Prescot, England
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Full Outage Map
- Virgin Media generated 7 outage signals in the last 24 hours around Prescot, including 7 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 16, 8:24 PM GMT+1.
- TV (61%)
- Internet (33%)
- Wi-fi (4%)
- Total Blackout (1%)
- Phone (1%)
The latest reports from users having issues in Prescot come from postal codes L34 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Live Outage Map Near Prescot, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Wigan, Birkenhead, Runcorn, Warrington, Prescot, Leigh, Skelmersdale, Northwich, Prenton, and Billinge Chapel End.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool
|
Internet | 8 hours ago |
|
St Helens
|
Internet | 10 hours ago |
|
Wigan
|
Internet | 12 hours ago |
|
St Helens
|
Internet | 13 hours ago |
|
Liverpool
|
Internet | 16 hours ago |
|
St Helens
|
TV | 17 hours ago |
Nearby cities with recent reports
20 recent signals
19 recent signals
8 recent signals
5 recent signals
4 recent signals
Community Discussion
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Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Bootle Bucks (@BootleFCBucks) reported from Liverpool, England@JamesSymes8 Virgin Media. It keeps going really bad.
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.
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Tom Rushton (@tomrushton88) reported from Haydock, England@virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.
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murf (@JohnMurphy9172) reported from Liverpool, England@virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me
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Jamie McLoughlin (@jmcloughlin) reported from Liverpool, EnglandAnyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.
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Lesley Murray (@les_murray71) reported from Wallasey, England@virginmedia Thats just an update to say they are dealing with the issue, people want to know what the issue was and why it is taking so long to repair, there is a continuous extension to repair time and your customers at least deserve detailed information
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Kevin Saunderson* (@kevsauno) reported from Liverpool, England@virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.
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Martin Travis (@lurkinhead) reported from Birkenhead, England@virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?
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Emma Latham (@EmsydilemsyL) reported from Liverpool, England@virginmedia advice please! I’ve been a customer for over ten years and am also an o2 customer and my account is now going up by another £12 per month on a pretty basic package! Phoned twice and been told that someone will get back to me with a new price package - still nothing
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Lesley Murray (@les_murray71) reported from Wallasey, England@MarkKav15119614 @virginmedia Well my bills ain't getting paid today so will get charges, anything i try to do on apps / chrome not working, twitter on and off
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Martin Travis (@lurkinhead) reported from Birkenhead, England@les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱
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Tom Rushton (@tomrushton88) reported from Haydock, England@virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way
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Emma (@EmmaZhaan64) reported from Roby, England@virginmedia All internet is down, wireless and wired; the hub light is white and it’s a Hub 3.0.
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lloyd #utft (@111O1O1O11O) reported from Wallasey, EnglandNo service in CH44 for 2 days last week, back on for 2, then off again today. No text updates but service status says a fix by 20.00. Won't happen though will it? @virginmedia
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Tim Jackson (@TimmyJ1972) reported from Garston, England@virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”
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Martin Travis (@lurkinhead) reported from Birkenhead, England@virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?
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Mrs Smith (@SmithysMaud) reported from St Helens, England@virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever
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Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England@virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.
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Rob (@Robertlfc_) reported from Liverpool, England@virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!
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Jemima (@JemimaCamhs) reported from Garston, England@virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve Justa (@SteveJusta) reported@bisho32287 @virginmedia Just seen the same. Totally unacceptable, wth kind of 'outage' could need 30hrs (at least) to repair?!
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happy city fan (@pjpar) reported@virginmedia Literally switched to sky today as your cs team are crap.
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Sue (@bob7bob) reported@virginmedia What has happened to the community pages on your site? Your email system has lost folders and keeps moving emails. The community pages are the only place where people actually help. Thanks.
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J Corbi (@JCorbinHus) reported@virginmedia 19hrs + no broadband security system down in a high crime area. This morning I was offered comp £10 by customer service agent as a “goodwill gesture” for inconvenience 🙄
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HazAwaiz (@HazAwaiz) reported@virginmedia It says internet issue will be resolved by 22nd May! That’s a bit too long!!!! Not too happy with this
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Shorty (@ClassicSoulDJ) reportedHere I go - still a problem with my tv services from @virginmedia a day after I tried to get through and I expect at least a hour waiting to get through
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JoShine06 (@JShine06) reportedWhy can't you speak to an actual human being from @virginmedia ? They were meant to call my mum back weeks ago and they never bothered.
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tom (@DBposer) reported@O2 ever since you merged with @virginmedia your service is ******* shite, sort it out
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Zoey (@YngZoey) reportedAnyone having problems with their landline on virgin media?? #virginmedia
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Dollynoocat (@dollynoocat) reported@virginmedia still getting channel not authorised on some channels following yesterdays issue where all channels not working for a number of hours.