Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Warrington, Ellesmere Port, Birkenhead, Wigan, Prescot, Widnes, Northwich, Runcorn, Skelmersdale, and Bootle.

City	Problem Type	Report Time
St Helens	TV	12 hours ago
Liverpool	Internet	21 hours ago
Liverpool	Total Blackout	3 days ago
Warrington	Internet	5 days ago
St Helens	Wi-fi	5 days ago
Liverpool	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Maureen StewartJones (@supergran22) reported 6 minutes ago from Eccleston, England

  @VirginMedia Received message. Now not accepting my email address. I have one only. My problem is with the remote control which is activated by pressing 2 buttons when they light up. Have had nothing but trouble with one remote for one TV. Your communication us not helpful.

• 
  Mrs Smith (@SmithysMaud) reported 7 minutes ago from St Helens, England

  @virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.

• 
  Kevin Dudson (@Duddydudson) reported 7 minutes ago from Wigan, England

  @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

• 
  Nicola Bates (@Nicolajb87) reported 10 minutes ago from Liverpool, England

  @virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.

• 
  Matt Attwood (@mattwood1702) reported 13 minutes ago from Liverpool, England

  Internet down no good when working home #virginmediadown #virginmedia

• 
  Ndawana Youngson (@NdawanaY) reported 13 minutes ago from Liverpool, England

  @virginmedia Too many service drops. Engineer has been to properly to fix but this persists.

• 
  Gary Banks (@GaryBan47314801) reported 20 minutes ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

• 
  Lesley Murray (@les_murray71) reported 23 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?

• 
  John Kelly (@John_Kelly17) reported 25 minutes ago from St Helens, England

  @CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.

• 
  Elisabeth Hilton (@elisabethhilto4) reported 27 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

• 
  Jack Kelly (@realjackoh187) reported 31 minutes ago from Widnes, England

  @virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would

• 
  Rob (@Robertlfc_) reported 36 minutes ago from Liverpool, England

  @virginmedia fix ur awful service!!!!

• 
  Bootle Bucks (@BootleFCBucks) reported 39 minutes ago from Liverpool, England

  @JamesSymes8 Virgin Media. It keeps going really bad.

• 
  Anne McCormack (@1AnneMcCormack) reported 44 minutes ago from Billinge Chapel End, England

  @DoctorLemma Well done . Always had great service from @virginmedia just cant afford them anymore.

• 
  Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported 46 minutes ago from Eccleston, England

  Virgin media customer service 🥴😭🤯

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 49 minutes ago from St Helens, England

  Before covid came you was brilliant @virginmedia but ever since then you have been really **** and if it not sorted by next Sunday we are leaving you it literally 2023 and you still got **** service

• 
  Martin Travis (@lurkinhead) reported 51 minutes ago from Birkenhead, England

  @les_murray71 @virginmedia Still saying 12.05 on the app Lesley .... have they put that new estimated fix time out elsewhere? 😱

• 
  Jack Kelly (@realjackoh187) reported 53 minutes ago from Widnes, England

  @virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?

• 
  Maureen StewartJones (@supergran22) reported 55 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

• 
  Lindz Devine (@LindzDDub) reported 58 minutes ago from Wigan, England

  @virginmedia @virginhelp I've never had this much issue as I have had today. I'm plugged in on ethernet, I've reset my hub, and checked my area and there is no issue at all. My WiFi is working from my hub but yet its booting me out of Destiny 2 and not just that but the chat parties on PS5 itself

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Enrique Guadiz (@EnriqueGuadiz) reported 8 minutes ago

  @virginmedia No need to send a DM. Managed to fix the issue. Thanks

• 
  Militia Matt (@DrealSMAK) reported 9 minutes ago

  Yh might have to cancel my @virginmedia plan. Internet been rubbish for almost a week

• 
  Shardon (@shardon1980) reported 9 minutes ago

  @virginmedia I can’t send DMs but update. Issue won’t be fixed until 14th August . Absolutely unacceptable. No notice or comms I had to check myself. I pay you a lot of money. To be over 2 weeks with no WiFi is unacceptable. No details either and your hotline has a wait time of over 45 mins.

• 
  Lisa (@LisaRacheal) reported 11 minutes ago

  @virginmedia As usual yous site says no issues. I’ve been waiting 10 mins on the live chat and still nobody has joined the chat after the bot phase

• 
  MakkaZilla (@MakkaZilla) reported 12 minutes ago

  @virginmedia I moved back to you 6 months ago, and until recently things were going okay. But I've just lot service again, I've lost count of how many times we've lost connection in the last 2 weeks or so. What on earth is going on???

• 
  Jacqueline Bolton (@JacquelineBolto) reported 13 minutes ago

  @virginmedia How do I report the broadband outage? You chatbot is hopeless

• 
  Vix (@vix_no9) reported 18 minutes ago

  @virginmedia I am trying to resolve a billing a dispute which has been paid over month ago but is still showing as unpaid on your systems impacting credit scores and everything that goes along with that. No one can help me get this cleared. Missing payments dont respond to emails

• 
  Dansun (@elbondivad) reported 29 minutes ago

  @Ewan_Huzami @downdetector Down in East Surrey since yesterday too. Virgin Media app says service won't be restored until 11th August. Luckily I'm out of contract so I'm switching to Starlink

• 
  JayBee (@JayBee58963922) reported 29 minutes ago

  Just had a call from supposedly Virgin Media, saying that there was a technical problem on the line, making my voice go all slowly on calls. Wow ! Really . Of course I fell for that. NOT ! What next, make me talk backwards ? Keep aware folks.

• 
  Helen Mildenhall (@helenmildenhall) reported 32 minutes ago

  @virginmedia I sent an email complaint to Virgin Media on behalf of my late father’s estate about his Virgin Media account, then got a reply from the O2 resolution team addressed to my father not me saying they can’t find his O2 account - but it was Virgin Media.