Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Prescot come from postal codes L35.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 01/15/2025 08:10

January 15: Problems at Virgin Media

Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (15%)

    Total Blackout (15%)

  4. TV (7%)

    TV (7%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Ellesmere Port, Wigan, Warrington, St Helens, Birkenhead, Liverpool, Runcorn, Skelmersdale, Northwich, Widnes, Newton-le-Willows, Prenton, Wallasey and Prescot.

Loading map, please wait...
City Problem Type Report Time
United KingdomEllesmere Port Internet
United KingdomWigan Internet
United KingdomWigan Phone
United KingdomWarrington TV
United KingdomSt Helens E-mail
United KingdomBirkenhead Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • djmikey32 michael old (@djmikey32) reported from Garston, England

    @virginmedia No call, no message, no email 🤬🤬🤬🤬🤬🤬 this is a service that don't care about there customers obviously......

  • stefaniantiques Stefani Antiques (@stefaniantiques) reported from Liverpool, England

    @virginmedia I rang support yesterday and they said an ongoing issue that could take up to a week and when I follow your link it says no known issues. #mixedmessages

  • AHeywood_84 Andy (@AHeywood_84) reported from Golborne, England

    So, at the end of my @virginmedia contract, question is, stick or twist, cost is going up and I do wonder what @SkyUK @SkyHelpTeam could offer as a returning customer, we shall see!

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia morning is anybody online please i need help

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia broadband service please i can’t ring 03 number off my mobile phone can you help please

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia can anybody help please is there anybody online please

  • Hartley86 Tim Hartley (@Hartley86) reported from Leigh, England

    @virginmedia absolute terrible customer service on the phone over an hour and got nowhere !! Fuming 😤

  • AHeywood_84 Andy (@AHeywood_84) reported from Golborne, England

    @virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Iffer me a good deal to keep me, ir just let me cancel without fuss, Sort it out!

  • sandras_smith Sandra SmithMND (@sandras_smith) reported from St Helens, England

    @Danielle869 @virginmedia I agree. The service my 85 year old dad received was appalling. Moved to Sky, when @virginmedia asked how they could keep custom, our reply “ wouldn’t have if it was free”.

  • Jonesj1988 Jonesy (@Jonesj1988) reported from Liverpool, England

    @virginmedia what’s going on with your customer service line the waiting times are ridiculous!!!! I only need to give you a pac number to get my number transferred why am I regretting switching providers already haven’t even got started yet 😡

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia the number in the website is a 03 number and i can’t ring them off my mobile can you help please thanks #

  • djmikey32 michael old (@djmikey32) reported from Garston, England

    @XboxLiveLogon @virginmedia No i dont i want great service and a engineer who turns up when they are scheduled to attend.

  • TezzP Tezz P (@TezzP) reported from Haydock, England

    Another weekend, another issue with Virgin media broadband, this has to be the worst broadband ive ever had #flakyatbest @virginmedia

  • AHeywood_84 Andy (@AHeywood_84) reported from Golborne, England

    @virginmedia I want to cancel my contract, why cant I do this over live chat or online without someone keeping me on the phone trying to sell me a deal that is far worse than you signed me up with!! Offer me a good deal to keep me, or just let me cancel without fuss, Sort it out!

  • neil_pandb Neil Ashurst (@neil_pandb) reported from Warrington, England

    @virginmedia Had four meetings and cheese and tomato pasta for my dinner, but I guess that's not what you meant 🙄 Once again been in a queue for over 20 minutes with no one answering. Guess I'll just have to raise a complaint and go that way 😠

  • steven_horrobin steven horrobin (@steven_horrobin) reported from Wigan, England

    @virginmedia @habibaaaaaa__ can you help me please i have messaged you 3 times and nobody as got back to me

  • DagsJT Darren Thomas (@DagsJT) reported from Warrington, England

    @RichPierce0079 @virginmedia @SkyUK @VodafoneUK All different issues really. Virgin is its own thing. Sky could have been a line issue, Vodafone went live earlier today but despite saying it has an internet connection it doesn’t. Almost like they’ve not activated it on their end despite the app saying the line is active.

  • Sauber_Dave David Kelly (@Sauber_Dave) reported from Maghull, England

    @virginmedia That was just a number to check if there were any known issues in my area. Not very helpful.

  • NicolaAinsy279 Nicola Connor (@NicolaAinsy279) reported from Liverpool, England

    4th time complaining to @virginmedia and still NO reply and not dealt with at all. 3 complaint forms submitted and 1 letter. Now with the @financialombuds but going to take a while because of large volumes of complaints 😕🙄 just want my credit file updating! 😡

  • gedbird Gerard Bird (@gedbird) reported from Formby, England

    @virginmedia very dissatisfied with your customer service for a phone fault that has occurred twice in a week, nobody actively responds to app messaging service and call from my mobile is not producing any better results. For a major communications company it is appalling!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MartinSeannn Seannn martin (@MartinSeannn) reported

    @virginmedia internet been of for a whole day . Been customer for years . Quickest technician yo come out is Wednesday. What a joke

  • MathewFaulkner9 Mathew Faulkner (@MathewFaulkner9) reported

    @virginmedia had an email stating increased price on Netflix. I selected to change the package to a lower price option and you just cancelled my subscription! I have also endured 5 minutes of automated messages to be then greeted with ‘sorry we are closed!’ Jokers. Just fix it.

  • ClaudBurkinshaw Claud Burkinshaw (@ClaudBurkinshaw) reported

    @Anubhav35580718 @Millroy098 @virginmedia Count yourself lucky that you haven't got yourself into a contract. You've definitely doged a bullet. Just go with someone else, someone who actually provides a good service for your money. I've never know such poor service from anyone, they couldn't care less about your custom.

  • _hannysnell hannah (@_hannysnell) reported

    @virginmedia please can you contact me regarding a serious issue that is repeatedly being ignored.

  • jamesgibson279 James Gibson (@jamesgibson279) reported

    @virginmedia Team have been useless, and when cold calling virgin media team called the other day trying to sell stuff when I advised that we weren't interested until you fix the issue she hung up. Refuse to upgrade us to a hub 4 & keep using second hand hub 3s which are garbage products.

  • emmarosefit Emma Rose Smith (@emmarosefit) reported

    @virginmedia what’s with this no connection since yesterday? We can clearly see from the tweets that you’re experiencing issues. Please get it sorted, we’ve assignments to be submitted this weekend and I work from home!

  • fnJdm JDMfn (@fnJdm) reported

    @H1ghSKy1 @virginmedia my WiFi is down

  • amy_v_long -Ax (@amy_v_long) reported

    @virginmedia At this point it could be either and/or both. It takes hours to get in touch with anyone and then I just get cut off or disconnected from chat. No one has a whole day to spend trying to get in touch with you. Your customer service is TERRIBLE.

  • wayoiwarai warai (@wayoiwarai) reported

    @3Simmo @virginmedia Contact @anectodal now to fix your account immediately

  • JasCochran Jason Cochran (@JasCochran) reported

    @premierinn I just canceled an upcoming stay of 9 nights because your Wi-Fi is so abominable. Your corporate decision to outsource connectivity to @VirginMedia was a poor one, esp. considering how little responsibility on-site staff has.