Virgin Media Outage Report in Prescot, Knowsley, England
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The latest reports from users having issues in Prescot come from postal codes L34.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Billinge Chapel End, Skelmersdale, Runcorn, St Helens, Warrington, Northwich, Prenton, Prescot and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Wigan |
Wi-fi | |
| Liverpool |
Internet | |
| Skelmersdale |
Total Blackout | |
| Skelmersdale |
TV |
Community Discussion
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Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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John B (+)
(@John_B58) reported
from
Warrington, England
@virginmedia Like I said I registered for updates over the weekend and never got any.
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia As usual #virginmedia customer care left wanting as I suspected. No follow up, you really are a total disgrace #poorservice #moneyfornothing
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Amanda
(@Amandaajxx) reported
from
Westhoughton, England
@emmerrr_triciaa @virginmedia Everyone in my area has the same problem 😠
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Linda
(@lindabeard51) reported
from
Wigan, England
@virginmedia Unsolicited call from your team wanting me to upgrade phone and pay £6 a month for mobile service. I now pay £20 The £6 only if I purchased new phone Or£6 a month and change my number!!! Tantamount to black mail Why
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PV
(@pven91) reported
from
Liverpool, England
@virginmedia really unhappy with the service, got a new box yesterday and the start up checklist won’t load... called your helpline and they didn’t help us over the phone. Sending an engineer next weekend so we have a week without tv. Please help.
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michelle orrelljones
(@Classychick65) reported
from
Birkenhead, England
@virginmedia Been disconnected by yourselves without requesting to cancel my service. No call back as promised, spent an hour on phone earlier to be told might be 72 hours until anything can be done after 20 years of loyalty I think I merit more than this shoddy treatment
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia You can start by reimbursing my Mother for one, it’s disgusting this type of thing goes on. How dare you say my dead Father ordered Sky cinema, something he would never have done in the first instance. You really do need to get your customer care in order
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Grolshy
(@JonGre69) reported
from
St Helens, England
@virginmedia WiFi off again phone up and I get asked to call again at a more convienient time because you are busy. Do you know why you’re busy it’s because I expect you have thousands of others irate customers calling you because your service is SHITE! 😡
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Dave Kelly
(@davekellydj) reported
from
Liverpool, England
@vaughanliam11 @virginmedia It kept losing connection when o did that. Beyond poor
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients
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Kathryn Skelly
(@kaths77x) reported
from
Liverpool, England
@virginmedia No it’s not worth explaining things once again, I’ve spoke to customer service, I spoke to someone on here the other day and I’ve spoke to the resolutions team and have just been fobbed off by all 😡
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia Sorted now but 1/2 hr wait is unacceptable you should be informing customers of waiting times and/or offering callback service. #Amazon and #eBay do this really well.
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
@virginmedia I will certainly do this sorry but absolutely shocking customer service strongly thinking about moving now
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Sonia
(@soniaagnew1) reported
from
Liverpool, England
Upgraded my @virginmedia WiFi package a few weeks ago on advice from call centre - still absolute rubbish signal even at 7am on a Sunday morning! #ivebeenconned
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Libby Keane
(@libbyjaynekeane) reported
from
Liverpool, England
@EmmaBall5 @virginmedia Ohh Emma you’re in for a treat with these 😂😂 worst customer service ever
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Lucy87
(@Lucy8720) reported
from
Birkenhead, England
@virginmedia Look. Same again, Joke of a company. Wish id NEVER gone with Virgin. Sorry kids, cant watch the rest of the film on family night because our internet is ****.
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Mick Ryan
(@mickryanphoto) reported
from
St Helens, England
@virginmedia Not yet it hasn’t but a complaint will certainly be raised. I am on my way out, so sorry no..
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Dave McCormack
(@davemc_exile) reported
from
Warrington, England
Really frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call
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Amanda
(@Amandaajxx) reported
from
Westhoughton, England
Everyone in westhoughton hasn’t had any service for a week now! @virginmedia I want compensation 😤😤😤😤
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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nemo1984
(@nemo19841) reported
@LozzaFox @virginmedia I’ve also been waiting for an hour and that’s after holding for 40 mins and then cutting me off. Can get through if you want to upgrade, but they won’t help with anything else. Appalling service.
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Shift, Lift and Sift (Diet, Iron, Info)
(@SaulPeb) reported
@virginmedia @LozzaFox That's a worryingly ignorant tweet. That's not how the internet works - we don't each have our own 'Internet'! We have individual connections to the internet. Maybe this lies at the heart of the issue? How widespread is this misunderstanding throughout your firm?
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asha
(@ashasilva) reported
@virginmedia Your very quick to turn the tables on the customer to suit yourselves a multimillion £ establishment vs joe bloggs the public
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asha
(@ashasilva) reported
@virginmedia I don’t want your legal stuff I want the complaint procedure
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Broadbeans
(@Broadbeans2) reported
@LozzaFox @virginmedia Great when it works but customer service is dire.....
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David Bayley
(@davidbayley26) reported
@virginmedia Phoned to cancel due to price rise, was told I could have a £4 discount without signing into a new contract or effecting my current price, email received saying my price has went from 49 to 89, can some dm me to sort this as the call centre is constantly engaged
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SP
(@OnceAFarmer) reported
Good afternoon @virginmedia - we have been patiently trying to cope with the internet service we are receiving but it is becoming impossible to work and do home schooling. Internet is dropping out up to 25 times day and speed is waaaay down on where it should be
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InmyeyesMk2
(@InmyeyesM) reported
@celticghirl_bee @virginmedia Bee i think they are the best of a bad lot tbh phone up and threaten to leave .
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Angie 🍾🥂🧘♀️🌹
(@ANJ1962) reported
@virginmedia @LozzaFox My @virginmedia is so bad. £40 a month and can’t even get internet upstairs in my house. And now they want to increase the charge from March. What a joke!!!!
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Simon
(@ST81) reported
@virginmedia It lasted over three hours, and not for the first time either but first 2hr+ in a while. No reason why the service status checker was not working while service status said everything was fine.