Virgin Media Outage Report in Prescot, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Warrington, Runcorn, Prenton and Wigan.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Total Blackout | |
| Liverpool |
Internet | |
| Liverpool |
TV | |
| Warrington |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Alex
(@embedded_iot) reported
from
Seaforth, England
Hey @virginmedia I’m pretty sure these people have a bot watching your bot and are then messaging all of your customers asking for their information. I nearly fell for it due to the speed with which they messaged. This is about to become a very big problem for you @cybergibbons
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Colette Ellison
(@colette2511) reported
from
Warrington, England
@virginmedia No not going through it it’s too long and I don’t have time. Just wanted to everyone know that vm is a bad company and are robbing gets. Trading standards have been told and I’m 💯 % sure that there’s thousands of people doing the same
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia I totally agree, unfortunately this is not something you have been able to arrange for me for the last 3 months either. 👍 What's the solution?
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@virginmedia We have. Multiple times. Your agents don't know how to help. Spoke to 3 different people. I'm getting contant update emails. I don't need to check the service. I know its down. This is beyond ridiculous. I work from home, I can't do my job because of your terrible service.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia You have literally sent me the same link of what I have just screen shot to you to ask me to do the same thing again of the point you have just addressed. 😡😡😡 Fix the bloody problem and get an engineer to my house!
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@virginmedia Internet is down in our area since Monday. I keep getting multiple emails saying it'll be fixed by 12pm tomorrow, then 4pm Wednesday 12pm Thursday, 12pm Friday and now 4pm Friday. None of your call centre staff can help us we've spent hours on hold this week.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia No, not really as you have reliability issues in my home which I believe is part the router and part the virgin line coming into my home.
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Kev
(@VeryGrumpyKev) reported
from
Birkenhead, England
@virginmedia Nah. You’ve got the order number just stop sending **** to me (not that it will get to me anyway). Please note I won’t be held liable if someone else chooses to use this SIM card so I’d advise you to block it here and now.
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia I'm guessing they don't work Saturday Sunday, so that will take us from Thursday to some point Monday for a resolution? Would it be quick if I phone up, send me a case ref number or something?
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James Hughes
(@jameshughes911) reported
from
Liverpool, England
@virginmedia I would like to raise a formal complaint with the way I have been treated by your team today please. Your so called “Customer Service” is shocking and should be renamed “Customer Victimisation”. It is now my intention to cancel my contract after over 5 years loyalty
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Colette Ellison
(@colette2511) reported
from
Warrington, England
@richardbranson you really need to sort out your company @virginmedia they a robbing gets. That company is bad in all areas. Some advice for people trying to cancel record everything for proof as they say they have cancelled it then send you loads of bills 😡
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Colette Ellison
(@colette2511) reported
from
Warrington, England
@richardbranson you really need to sort your @virginmedia company out. There nothing but robbing bastards, everything about the company is bad. 😡
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@virginmedia my interest been down for a whole week. Call centre staff don't know what to say. An engineer has been on site every single day apparently. Can someone fix my internet. I pay £52 a month this is beyond a joke. I've used all my 4g& bought a ****** dongle just to WFH
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⚒ Sam ⚒ Warrington Hammer ⚒
(@_samhowell) reported
from
Warrington, England
Trying to sort mum n dads new phones, @virginmedia are sending me up the f'in wall and round the f'in bend! YOUR CONTRACT SIGNING SITE ISNT WORKING and the staff dont seem to comprehend this! PLEASE SORT YOUR **** OUT ASAP!
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@Virgin #virginmediadown Virgin media is an absolute bag of ****, pass it on
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Are you wanting me to comment in the broadband section? Can you explain the benefits of this as you won't send an engineer out if there is an issue constantly in the area and your tech team are already aware of it, plus I have the ofcom complaint aswell?
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Alex
(@embedded_iot) reported
from
Seaforth, England
@virginmedia You need to escalate this urgently imho and come up with a solution. I’m saying this for your benefit as it’s going to cause mayhem
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CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Yes, like previously said this is minimum of once, sometimes.twice weekly then I have to phone yous to split the signal again.
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🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@Virgin @virginmedia #virginmediadown #VirginMedia Imagine paying £52 a month for Internet to be down for 5 days. We work from home. I've used all my 4g, had to buy more to do my job yet when you call up they say it'll be fixed by.. and keeps being postponeded. Fix it Virgin.
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⚒ Sam ⚒ Warrington Hammer ⚒
(@_samhowell) reported
from
Warrington, England
Also @virginmedia need to remind their call centre staff that customers are not idiots; the guy I was talking to had no idea why the link wasnt working so asdvised me to "Try again after 5, if its still not working call back" wonder if he managed clock out bang on 5?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
@virginmedia No there problems list there
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Daviedigi
(@Daviedigi) reported
@virginmedia It asks for a virgin media landlines number (we don't have) or account number (wich we will never be able to find or remember off the top of our heads.) Why is the service status not updating or the text service keeping us updated?
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Lewis Phillips
(@lewfigo) reported
@virginmedia SW19 postcode internet has been appalling for 2-3 days (maybe longer as only back from holiday on Friday). Incredibly slow and constant drop-outs, barely even to load pages/send messages on phone never mind stream anything.
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Sean Hudson
(@staticsean) reported
@virginmedia And what will the engineer do then to make it work ? As I say I’ve no problems with my Sky router ?
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Magician Resh G
(@fresh0501) reported
@virginmedia absolutely terrible service, left millions of people with no internet including my old parents. Everything is for streaming and not been able to watch anything for 3 days. #virginmedia
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we_all_got_scars
(@Joey_t33) reported
@virginmedia 1. Trying to get a new deal and see what packages are available to me. Website unusable, error messages or links not going where you expect, help options not relevant to anything I need help with.
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we_all_got_scars
(@Joey_t33) reported
@virginmedia 1. Trying to get on my account online: website not working, error messages.
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Daviedigi
(@Daviedigi) reported
@virginmedia There is no point speaking to any of them they have no idea. All we wanted is a bit of communication when this problem will be fixed. We have spent an absolute fortune on dvds and lost work (if I even still have a job after this). My mobile data is nearly gone too.
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The Crippled Crusader 🏴🇬🇧
(@CripCrusad3r) reported
@virginmedia *Since there are Service Issues in your area, we are unable to assist you further via messaging." Even though, the service issues are only affecting the TV, whilst we are without broadband and telephone as well...
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Becsta Varley
(@BecstaVarley21) reported
@poltergeistfilm @virginmedia My sky internet is down as well I can't get anything right now