Virgin Media Outage Report in Prescot, Knowsley, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Prescot come from postal codes L34 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Prescot, England
The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Liverpool, Billinge Chapel End, Skelmersdale, Runcorn, Warrington, Northwich, Prenton, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 Prescot
|
Internet | 2 days ago |
|
Wigan
|
Internet | 2 days ago |
|
St Helens
|
Wi-fi | 2 days ago |
|
St Helens
|
TV | 4 days ago |
|
Liverpool
|
Wi-fi | 4 days ago |
|
Liverpool
|
Internet | 7 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Danny Wyatt | OnlyFans 25% off (@DannyWyattXXX) reported from St Helens, EnglandAnybody else having Virgin media problems? #virginmediadown
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Karl Twist (@KarlTwist) reported from Warrington, England@virginmedia Please have somebody contact me, I’ve been with you less than a week and I’ve had nothing but problems. It’s been a shocking early experience
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Steve Shelbourne (@Shellifumi) reported from Aintree Village, England@AllenWeso6 @1878shadow @virginmedia Just binned them off to go back to Sky. Been paying for the all singing and dancing fibre broadband and it’s slower then my work mobile router! TV picture is dog rough and my Virgin Mobile sim won’t take calls from anyone on the EE network when I’m connected to the WiFi! See ya!
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Acko (@Acko_79) reported from Liverpool, EnglandSort this **** service out. All night no internet @virginmedia
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Phil (@ThePhilAtkinson) reported from Liverpool, EnglandVirgin Media is ******* awful. Anyone know of another Internet provider that isn't complete dogshit?
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Clare Marie Watson (@Sarahsgracesmum) reported from Birkenhead, England@virginmedia executive team emailed on 16th Feb to say they would deal with my issue within 28 days. Still waiting whilst you've taken more money for a useless service...I smell a sinking ship
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Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England@DeannaLouise93 @virginmedia We’ve had nothing but issues as well D!! I raised a complaint and they keep saying they can’t contact us! Nobody has called my dad! Still having issues after two engineers!
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John Murphy (@John_murphy1) reported from Formby, England@virginmedia Thanks, according to your website it’s a known issue and won’t be fixed till 9pm. Never mind, just hope it’s fixed sooner especially as TV is down too!
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Maire Cubbin (@memcalea_maire) reported from Wallasey, England@virginmedia Thanks for the info, leaving due to 6 weeks of problems and very many hours on the phone to yourselves trying to rectify . Told problems sorted when they clearly are not . Causing personal stress to me every time I make another long futile phone call to 150 ( waited 3hrs once)
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Lyne (@lynielou72) reported from Warrington, England@virginmedia your customer service is shocking, can't get through on a number and been chatting online for over an hour now still no nearer resolution.
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Karl Twist (@KarlTwist) reported from Warrington, England@virginmedia No account info to login, no mobile sim card and poor broadband speeds. No ownership from anyone I’ve spoken to so far and no clearer if/when issues will be sorted. Where do I stand with cooling off period to cancel?
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Shaun Fitzsimmons (@ShaunAFitzy78) reported from Birkenhead, England@virginmedia I'm not a customer, I was just reciting what appears to be a generic message of customer service centre's, cheers anyway
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Benji McLoughlin (@BenjiMaccers) reported from Haydock, England@virginmedia Your online checker tells me my line is fine. It’s not. There was an outage yesterday, it came back on and now it’s off again. I’ve restarted the hub multiple times.
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Ross Walker (@Reducedfatross) reported from Hindley, EnglandGuarantees in life ... Death Taxes #virginmedia going down every bastard day 🙄 #virginmediadown
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Aley. (@Aleyy) reported from Formby, EnglandTrying to do an online course where @virginmedia is being a waste of space is just wonderful 👍🏼🙃 keep increasing the price yet never improve their speed. 🖕🏼
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Simon Janion (@chaser_51) reported from Runcorn, England@virginmedia HELP!!!! I have had not TV service for nearly 9 hours with fault code W102 on both the TiVo boxes. I have reset the Hub and rebooted both boxes, checked all the cabling and still nothing. My postcode start WA7. PLEASE FIX ASAP!!!!!!!
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John Murphy (@John_murphy1) reported from Formby, England@inyourentry @virginmedia Yeah, by Redgate. Been down since midday. My sister is on Park Road and with Virgin and she’s fine.
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Steve Shelbourne (@Shellifumi) reported from Aintree Village, England@AllenWeso6 @1878shadow @virginmedia Same here sort of mate. Only noticed how poor it was since I stopped working away and started working from home.
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Emma (@EmmaZhaan64) reported from Roby, England@virginmedia is there an issue with the Netflix app? I haven’t been able to access it in over a week.
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John Murphy (@John_murphy1) reported from Formby, England@virginmedia hi, the internet seems to be down in the Formby area (L37). Green flashing light on the modem and can’t get online. Any idea when it’ll be resolved. I’m working from home and need it back!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Simon Austin (@sport_simon) reported.@virginmedia policy for customer retention: don't let people leave. Can't get through on their phone lines and can't cancel via email or live chat. They gave an address to write to, which I did, and it was returned to sender by Royal Mail as it's not an active address.
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Rich Allen (@RichfromSheff) reported@gesichtzeintopf @virginmedia @UberUKsupport Virgin Media do have crap customer service, fortunately apart from their annoyingly **** mobile service I can't get VM.
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Tannice (@Tannice_) reportedHey @virginmedia I really need to speak to a human being to explain my issue with my wifi dropping out all the time but this is not possible. I have called your phone lines, done all the troubleshooting and am now at a loss and struggling because I am working from home.
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Itchy feet (@never_home1) reported@mblacky78 @RhonddaBryant @virginmedia I’m afraid not! Yes, you can get a credit but you have to o through an enormous roundabout of complaint with an Indian call centre and have to virtually threaten to leave. You may have been lucky but I am definitely not exaggerating!
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James Turner QC (@JamesTurner37) reported@virginmedia There is an area problem but what I’d like to know is why this has been happening constantly since 21 July.
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Simon Austin (@sport_simon) reported@virginmedia hi. I want to cancel my broadband contract but have been unable to get through on the phone line/ you don't have an email/ don't allow this over live chat. You gave an address for me to write to, which I did, and it has been returned to sender.
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'Lady KatiB' for services of being brilliant (@KMB193) reported@virginmedia No internet at all in my area. Found out by going online via phone internet. I'm a work from home person. This is frustrating as constant issues with you
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Trishma Patel (@TrishP4tel) reported@virginmedia so disappointed with your service. Paying out of the ear for broadband which has not been working for 5 days to be told my planned engineer visit today will not be taking place..only because I called otherwise would’ve been waiting like a lemon
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Chris starkey (@The_starks) reported@virginmedia having fluxes with my Internet, can't play destiny 2 without constant connecting to destiny 2 servers and then being took off altogether, party chat communication cuts out. checked app and says no issues, then run a test and it says there's issues with the postcode
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John Wright (@juanfelipe1) reported@virginmedia @parker_ciaran You say "Once this expires we'll always do all we can to offer the best customer deal available". I'm a customer of many years & that isn't my experience. I've never been contacted at the end of a contract to look at the best customer deal available. That's not doing "all we can"