Virgin Media Outage Report in Prescot, Knowsley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 07: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Liverpool, Warrington, St Helens, Widnes, Skelmersdale, Runcorn, Prescot, Wallasey, Northwich and Ellesmere Port.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
Total Blackout | |
| Wigan |
Wi-fi | |
| Wigan |
Internet | |
| Liverpool |
Total Blackout | |
| Wigan |
Internet | |
| Wigan |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia Today so far so good but this has been happening every day for the past 2 weeks but I can never get through on the phone on hold for an hour at a time only to be cut off!! Went off again twice last night trying work from home is impossible
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SHEVINGTON SHARKS
(@ShevingtonShark) reported
from
Wigan, England
@virginmedia Yes, nearly 48 hrs now. What is the issue? I work from home, and currently unable to do so🤬🤬🤬
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia It’s permanently doing that and I can’t get through to technical last time it took hours to fix but it’s not fixed because it’s still not right
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
Does anyone have virgin media who can help me please before lose the plot
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SR🦄
(@_StephRooney) reported
from
Liverpool, England
@virginmedia I know that it says there are issues in the area
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Rachel
(@rmckeown2010) reported
from
Warrington, England
@virginmedia has the tv channels gone down? As there seems to be a problem with mine 😩
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SR🦄
(@_StephRooney) reported
from
Liverpool, England
@virginmedia Its not working again so you better fix it
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia so slow today ookla says nope can’t even run a test!
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Timothy Haines
(@Timuslloyd) reported
from
St Helens, England
And now you’re saying the only way to change the direct debit is to cancel contract, and start a new one on the right date... cost of that? £240!! @virginmedia really are corrupt.
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sarah ellingham
(@liverlas) reported
from
Liverpool, England
@virginmedia is there an outage in the Liverpool area ? No internet or tv #notgoodenough
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
@virginmedia just been hung up on in the middle of when I finally got through can you please help me :(
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia Yes keeps shutting down then going through the start up routine on the modem green light etc sometimes it’s off for 10 mins sometimes longer but can happen up to 7/8 time a day
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia yet again pushed over to tech as my recurring problem has recurred. Yet again no response #fedup #keyworkers
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Sandra Scott
(@sandrachataway) reported
from
Liverpool, England
@virginmedia ok I have rebooted my broadband, checked my connectivity via an app, a bot & a recorded voice. I teach online & have had to cancel 3 clients & managed more advanced learners online. My devices are won’t reconnect. I have clients booked for the morning too. #help
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SHEVINGTON SHARKS
(@ShevingtonShark) reported
from
Shevington, England
@virginmedia we have NO Internet at WN6 8BQ ALL DAY. This is very, very poor. What is the problem??
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Pamela Lavell
(@PammyVegas21) reported
from
Warrington, England
When you cancel a direct debit pending an overpayment query, an extortionate figure is taken by them, you get charged £7.50 for late payment, you are on hold for 45 minutes and then they say the direct debit wasn’t cancelled 👀NEVER CHOOSE VIRGIN @virginmedia @SCOAF_UK
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
@virginmedia hello please can you help me or give me a number to call to speak to someone?
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Graeme Buck
(@g8uck) reported
from
Widnes, England
Wow @virginmedia on hold to your customer service team for one full hour and it’s cuts me off absolute joke of a company!!! My next call will be to cancel 🤬
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gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
Internet is FINALLY up and running, thank you to Lee who I spoke to earlier who was the only helpful person I’ve dealt with during all of this who actually managed to resolve my issue! @virginmedia
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Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia standard day again today WiFi has failed over 6 times on the phone for an hour and get cut off again!! If I could get through I would cancel may just have to stop paying my bill you might contact me then #poorservice #nointernet #p
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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David Kellett BSc
(@Davidrwkellett) reported
@virginmedia Thursday at 10 would be best. Will i get a resolution this way? Im getting pretty fed up to be honest as a lot of customers are at the minute.
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Katie
(@hockeypucky) reported
@virginmedia Apologies are all well & good, but it doesn't help when I'm trying to WFH. While VM is usually reliable and I don't have issues with CS, it's becoming harder to rely on a stable connection. It's a good job I have unlimited mobile data to hotspot!
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princess knickers
(@princess_knicks) reported
@virginmedia you’re threatening to cut me off because my bill is late - but I tried and a) had no WiFi from you and b) your site was down. Call off your dogs
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SDU Goten
(@sdugoten) reported
@virginmedia Send this back to your senior 1. Get a night shift engineer team, even my company have night shift network engineer 2. Night shift CS should send out flash report on twitter at 1:30 to let ppl know it's down even no ETA 3. Use twitter to send hourly update status when it was down
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gurncrop
(@gurncrop) reported
@virginmedia It wasn't just Virgin. My standard recommendation is to follow @DowndetectorUK. You'll get alerts about all sorts of things you don't care about, but when they all start going down (like at 01:30 last night) then it's part of the Internet that's broken. Virgin was just 1 of many.
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Dougie Webster
(@DougieWebster) reported
@virginmedia Hi Virgin, will you be automatically crediting all users for the down time?
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Suzanne Pegg
(@Blueowlnut) reported
@virginmedia Thank you, also what is the point of the emergency phone when it doesn't work when the Internet fails
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Dr Jan Evelyn-Wilson
(@WilsonJevelyn) reported
I was denied the pleasure of having my day ruined by #r4today as @virginmedia internet was down for the whole 3 hours. So much for the #bbc constantly telling us to use fancy wireless speakers! Not much use when there’s no internet access!
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Hazel
(@halobabeee) reported
@virginmedia Just not good enough - every month without fail we get one or two days where we lose service… why is there never any cumulative compensation?!
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Chris
(@Chrissie430) reported
@virginmedia Whats the latest nothing broadband issue guys?