Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

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The latest reports from users having issues in Prescot come from postal codes L35.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 02/18/2026 08:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, St Helens, Widnes, Warrington, Skelmersdale, Runcorn, Wigan, Prescot, Wallasey, Northwich, Ellesmere Port and Eastham.

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City Problem Type Report Time
United KingdomLiverpool Phone
United KingdomSt Helens TV
United KingdomWidnes Wi-fi
United KingdomWidnes Wi-fi
United KingdomWarrington Internet
United KingdomSkelmersdale Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • jurrjurrtbull GRT 🪐 (@jurrjurrtbull) reported from Liverpool, England

    @virginmedia It says it’s fine in my area, maybe it’s the account transferring over. I can’t even sign in yet to see either :(

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia what’s the point of that message us part in the app you never answer it asks me every day if I still need help and says I’m going to be transferred then I never get anywhere

  • antjones47 Anthony Jones (@antjones47) reported from Birkenhead, England

    @virginmedia I’m fed up of calling your team! I’ve been on the phone to them constantly since the 25th of September to get this all sorted! As I’ve said I’ve made one complaint already & yet you do nothing! Pathetic

  • Chris_Hall1312 Chris Hall (@Chris_Hall1312) reported from Seaforth, England

    @virginmedia ...went off. Since, we were told to get everything reconnected and it would all be back on within 72hrs - we’re now in over 72hrs and nothing has changed. Also, to add, the Hub 4 has been shockingly bad, 1GB but it’s slower than my previous 350mb box. Any suggestions?

  • Gembles13 Gemma Elizabeth (@Gembles13) reported from Rainhill, England

    @virginmedia Are there services issues in L35?? The website won't let me us the postcode checker and our Internet is down!

  • steven_rothwell steven rothwell (@steven_rothwell) reported from Hindley, England

    @virginmedia how do I make a complaint about the installation at my mums property?

  • Chris_Hall1312 Chris Hall (@Chris_Hall1312) reported from Liverpool, England

    @virginmedia A bot service? 🙈 I can’t even get my issue resolved with human interaction so I would stand no chance with a bot!! Can you send me the best email / telephone number to use for your complaints team please? Thanks This is poor @richardbranson

  • StetheH Ste the H ⚽️🥊 (@StetheH) reported from Liverpool, England

    Set the @virginmedia hub 4 up and is performing worse than the previous. Watching the boxing via sky go and keeps stalling and buffering. Also before when checked the speed it was 20mb when pay for 100mb. Waste of money as never get what pay for.

  • jurrjurrtbull GRT 🪐 (@jurrjurrtbull) reported from Liverpool, England

    @virginmedia The transfer is still processing I believe but the wifi is still down

  • ianfarr Ian Farr (@ianfarr) reported from Ellesmere Port, England

    @virginmedia how difficult it was trying to cancel a contract that's got less than 2 weeks left to run. Cant be charging people to cancel a contract with that amount of time. Plus you took more money off me last bill. Ridiculous customer service

  • irichard94 Ian Richards (@irichard94) reported from Birkenhead, England

    @virginmedia I rang yesterday and you offered a new monthly rate for our package going forward. You then emailed confirming a higher price. I have tried 3 times to use your messaging service but, after giving details of my query, the chat then goes dead! Very poor service!

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia no wifi this morning in L23 area! Signal up and down! Three people working from home depending on it

  • Chris_Hall1312 Chris Hall (@Chris_Hall1312) reported from Seaforth, England

    @virginmedia I rang on Sunday to cancel my TV, phone and upgrade my broadband (to a hub4). The advisor told me I had 30x days before my tv and phone cut off but my internet would be fine and would just upgrade when I plugged the new box in! When I activated it everything....cont...

  • DeanPicko Dean (@DeanPicko) reported from Warrington, England

    Rang to downgrade @virginmedia package, spoke to 3 different advisors and it appears the prices are literally plucked from their arses on the spot offering less of a discount than at first 🤦🏻 no customer loyalty & staff dont care. Req cancellation after the poor service today!

  • MisterDaz MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    Hard to accept an email from @virginmedia stated our new 360 box is £27 cheaper for new customers, but we’re an existing customer so we have to pay more. They may as well have signed off the email with ‘f*ck you’.

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @PhilGriffo @virginmedia Seems to be working now. Worst service ever! Roll on contract ending. Can’t even speak with someone to get someone out who the hell understands such a service

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia Would love to just get an engineer out to check all ok generally! Never had anyone in over a year! And never any response on my very old omni box 🙄😡

  • antjones47 Anthony Jones (@antjones47) reported from Birkenhead, England

    @virginmedia My internet keeps going off on a daily basis for roughly 10/15 mins at a time 2:3 times a day. I have a complaint going thru....There will be another one if you don’t sort out this problem & the other problems within the next 24hrs

  • warbles Ian Warburton (@warbles) reported from Leigh, England

    @virginmedia no internet M29 status pages say no problem. Restarted hub and not coming online.

  • antjones47 Anthony Jones (@antjones47) reported from Birkenhead, England

    @virginmedia There is no problems in the area... equipment is all plugged in/installed properly. My wife is working from home & keeps getting interrupted & misses calls etc.... Needs sorting now

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Avenelle5 Avenelle 💙 (@Avenelle5) reported

    @virginmedia issues with Internet since Friday, TV ok. Can't get anyone to speak to. 2 people working from home and getting desperate now. Can you help. Doesn't appear to be down locally. #virginmedia #internet

  • RealStuartCarey Stuart Carey (@RealStuartCarey) reported

    @virginmedia Ever week for over 6 months I have a “ No Service “ probably. Can you please tell me if there is a problem in my area. Pr42uj.

  • grumppot GrumpPot 😷 (@grumppot) reported

    @virginmedia Someone in your customer service team please pick up the phone and CALL ME. It's really not difficult.

  • MathsTeacherKYP Maths Teacher (@MathsTeacherKYP) reported

    Just had a phone call, supposedly from @bt_uk saying the internet is going down, all over the UK, in 2 hrs time - and they provide internet for everyone! Since we are with @virginmedia I suspect a scam!!! Anyone else heard anything?

  • EwaBakun Ewa Bakun (@EwaBakun) reported from Richmond, England

    @virginmedia I’m simultaneously on the phone on hold, talking via chat, took me forever to find out that my service, disconnected erroneously, can only be back in 72hrs???!!!

  • Emma___C Emma Collins (@Emma___C) reported

    @virginmedia hello! I've tried ringing (not working) and I did the online portal which just told me to ring/use the app. All I want to know is can I change my bundle to just broadband? Thank you

  • kayla56049245 kayla (@kayla56049245) reported

    @vmbusinesshelp @virginmedia Also not surprised but its doesn't give me the option to DM, I would comment but I notice other peoples comments have been ignored, as usual I wonder why this company wastes money employing people who clearly don't know how to do their jobs, customer care and loyalty are a joke

  • glenghiskhan_ Glen (@glenghiskhan_) reported

    Still no reply from @virginmedia regarding my query returning equipment. Possibly the worst customer service I've ever experienced

  • jo34516 jo345 (@jo34516) reported

    @virginmedia omg! Having sod that an hour holding as my internet is broken I get through to someone who cannot speak English and talks so fast I have no idea what she’s saying. She has now cut me off. I am cancelling my direct debit.

  • rowkz Tim Rowkins (@rowkz) reported

    @virginmedia Rather than sending me endless tweets asking me pointless questions, do you think you could actually look into it and at least confirm that something is happening to fix it?