Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Wigan, St Helens, Skelmersdale, Liverpool, Runcorn, Warrington, Northwich, Prenton, Birkenhead, Prescot, and Billinge Chapel End.

City	Problem Type	Report Time
Wigan	TV	6 hours ago
St Helens	Internet	6 hours ago
St Helens	Internet	1 day ago
Skelmersdale	Internet	1 day ago
Liverpool	Phone	1 day ago
Liverpool	TV	9 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Jack Kelly (@realjackoh187) reported 5 minutes ago from Widnes, England

  @virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.

• 
  Ray Waring (@RayWaring) reported 7 minutes ago from Liverpool, England

  @virginmedia Sorry I really don’t get it. A few hours ago I was told that your team would investigate etc. Now you’re telling you don’t have any access so I’m left to hang on with no one from VM being able to update me. Is that it?

• 
  lloyd #utft (@111O1O1O11O) reported 13 minutes ago from Wallasey, England

  No service in CH44 for 2 days last week, back on for 2, then off again today. No text updates but service status says a fix by 20.00. Won't happen though will it? @virginmedia

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 14 minutes ago from Haydock, England

  @virginmedia If my bill went down with my speed, I wouldn't mind.

• 
  Martin Travis (@lurkinhead) reported 16 minutes ago from Birkenhead, England

  @virginmedia There's no point raising a complaint is there, as you won't comprnsate? Other reputable oroviders offer a back-up 4 or 5g device to kick in if their main broadband goes down, to keep the service running. Not VM though - it's just all really poor customer service innit?

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 18 minutes ago from Haydock, England

  @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

• 
  Mrs Smith (@SmithysMaud) reported 26 minutes ago from St Helens, England

  @jenwahkiddles @virginmedia Pity they didn’t do it for us, had no tv or broadband for over 3 months and can’t even get the compensation they owe us, plus the direct debits they took knowing we had total loss of service. Shambolic company.

• 
  Sarah Hill (@Its_Sal_Queen) reported 26 minutes ago from Liverpool, England

  Would love to be able to start work @virginmedia, but the Internet is down.

• 
  Dave Tarleton 💙 (@davetarl) reported 27 minutes ago from Wallasey, England

  @virginmedia I want to cancel my contract as it is at the end. Twice now I have been kicked off the chat whilst waiting. This is unacceptable. I can't ring at present so the chat is ideal to run in the background. I just want to press a button that says end the contract!

• 
  Rob (@Robertlfc_) reported 30 minutes ago from Liverpool, England

  @virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!

• 
  Maureen StewartJones (@supergran22) reported 31 minutes ago from Eccleston, England

  @virginmedia In this room have always had problems but just not like today. The router is just over 2 metres from box.

• 
  Stuart Wilks-Heeg (@StuartWilksHeeg) reported 33 minutes ago from Seaforth, England

  @tonymc39 @virginmedia Really, truly shockingly terrible.

• 
  Alan Dean (@alandean1878) reported 33 minutes ago from Roby, England

  @virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!

• 
  Maureen StewartJones (@supergran22) reported 33 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

• 
  Lesley Murray (@les_murray71) reported 35 minutes ago from Wallasey, England

  @MarkKav15119614 @virginmedia Well my bills ain't getting paid today so will get charges, anything i try to do on apps / chrome not working, twitter on and off

• 
  Lindz Devine (@LindzDDub) reported 40 minutes ago from Wigan, England

  @virginmedia I never have any issues when it comes to my laptop, though. Just my PS5

• 
  Carol Rowles (@CallyRaven) reported 42 minutes ago from Westhoughton, England

  @virginmedia And our Internet is down again this morning! So because its intermittent we don't get compensation, tried to call, can't get through (have to do it on mobile, our 'landline' is now internet reliant!)

• 
  Elisabeth Hilton (@elisabethhilto4) reported 45 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

• 
  Carol Rowles (@CallyRaven) reported 49 minutes ago from Westhoughton, England

  @virginmedia I seem to be the first one to report them, still saying intermittent problems in my area. Can't get to speak to anyone on phone, I rely on the Internet.

• 
  Jemima (@JemimaCamhs) reported 54 minutes ago from Garston, England

  @virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  TM. (@1tninetyfour) reported 6 minutes ago

  Friday evening and my internet is down.. Virgin Media you will crumble! I pay too much for this foolishness 😒

• 
  Shaun Weeks (@ShaunWeeks) reported 7 minutes ago

  @virginmedia customer service has got to be the worst I’ve experienced in the UK.

• 
  Amber Carter ⎊ (@ambo1992) reported 11 minutes ago

  @virginmedia been trying to get through on live chat all day, it now appears to be completely broken. WhatsApp option doesn’t work either. Please can anyone help? Impossible to get through by any means

• 
  sam ☄️🔥🏳️‍🌈 (@cleantethemiser) reported 11 minutes ago

  @virginmedia Been trying all day to get through to someone and now your chatbot has gone down.

• 
  Stephen (@Stephen1494712) reported 14 minutes ago

  @O2 Unfortunately despite having it dealt with twice, the app is showing the balance being brought forward from the previous month yet to see my own bill properly I have to use your ridiculous VirginMedia login instead of being able to simply use the app as normal. This is waste.

• 
  John Kingscott (@JohnKingscott) reported 14 minutes ago

  @virginmedia is your broadband status checker not working? Doesn't seem to be here...

• 
  Allie (@oxongardengirl) reported 17 minutes ago

  @lewclarke1 @virginmedia Oh I could have told you they were awful. Try moving house with them! It's "character building"

• 
  Jim Harrigan (@Bloodrave1984) reported 22 minutes ago

  @virginmedia Still happening BB8 area code, signal drops and reconnects, I will deal with it publicly. I cannot watch shows on streaming, I can just about get a daily done if it cooperate long enough. This is not good enough service, you customer support is no help either.

• 
  BT Monty🌈 OTRB (@littledonna7) reported 24 minutes ago

  3 hours on hold to @virginmedia today - shocking service for your customers. Have given up. Completely unacceptable.

• 
  EarthLuma! (@earth_luma) reported 29 minutes ago

  @PaulaCoyscot I wouldn’t say I’m against it or anything, but like the sad wee sod I am, I wonder how our broadcasting system would be affected by it, considering how Ireland has a completely distinct system from the UK (with RTÉ, the Virgin Media network (which was TV3 until 2018), TG4, etc.)