Virgin Media Outage Report in Prescot, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, Warrington, Prenton, Wigan, St Helens and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Phone | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Liverpool |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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LaraB
(@Lara__1302) reported
from
Abram, England
@virginmedia I haven’t but now that I have a link I will try that. Fingers crossed they will be able to resolve the issue
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia that's the problem businesses assume customers are happy to spend their lives phoning them and be happy wasting hours and hours
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Mike Roberts
(@mdrvideo) reported
from
Newton-le-Willows, England
Cant access my business website @virginmedia keep hanging up worst customer service ever #virginbroadband #useless
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia as an existing customer disgusted by experience my wife had ordering a new phone! Told delivered Thursday, worked from home, then advised by @YodelOnline it would be next Tuesday! Virgin day not down to them then receives a bill for end of the month #CustomerService
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia And another issue. Must be that time of the year when I seem to have numerous problems in a short time span. Now it’s saying incorrect password when trying to join the WiFi network (password hasn’t changed), or it’ll say there’s a connection problem to internet and a red button.
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amy harvey
(@amy___harvey) reported
from
Maghull, England
@virginmedia Tv broadband media service NOT mobile
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Craig Thomas
(@thecraigthomas) reported
from
St Helens, England
Broadband download issues a few weeks back, now On Demand TV not working for Manifest. Ridiculous time on hold to try to get through to your team. I’m not feeling the love @virginmedia
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia so much easier to cancel direct debit without having to bother with a call
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John Sharrock
(@metallicageek) reported
from
St Helens, England
Interwebz are down.. Another Sunday in @virginmedia land. I knew I should have kept that old Joanna ..
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia That’s not the point, I don’t want credit. I want a reliable service. And this isn’t reliable. My 4G service on my phone is more reliable than my home broadband. That’s not good.
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John Edgar
(@springviewer) reported
from
Wigan, England
@virginmedia not on all channels, I’ve turned the box off and very much doubt I’ll be turning it back on with such a poor service lately
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John Edgar
(@springviewer) reported
from
Wigan, England
@virginmedia An engineer is coming out on Friday, suppose I’m going to have to put up with 5 days of poor connection #virginmedia #poorservice
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I don’t have a landline or a Virgin phone, I don’t want to rack up a huge phonebill calling you to sort out an issue on your side. I’ve now performed a factory reset and still not working. So I’ve ran the broadband test from my Virgin Media page and it says the equipment is off.
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Ah so now you’ve acknowledged there’s an issue in the area with a fix ETA of nearly 3am. So no broadband all evening. This happened last week too. This isn’t acceptable service levels.
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia disgusted. Paid until 10th August but you are telling me I have to pay more as I haven’t returned the box yet.....it’s not 10th August yet! Wind your necks in your customer service stinks
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pet hen
(@HenseyP) reported
from
Seaforth, England
So virgin media sign a new deal with sky tv but still no sky atlantic and it seems this channel will never be on virgin ,,
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KimSmith⛳🧘♀️
(@Tinkerbellkimmy) reported
from
Risley, England
@virginmedia Hello I spoke to retentions yesterday and my contract is going down to 78.00 something but havent had an email from you with the new details im not having any luck with online chat noone responded
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Andrew Jones
(@x17aej) reported
from
Liverpool, England
@SkyHelpTeam shocking service. Iwithout any tv for over 30hrs. Technical fault & and no signal.I pay premium rates for this - the Weather is fine golf & cricket being played today most disappointed having left @virginmedia a few years ago and i need to go back to them now
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Kenneth Owen
(@northernmicks) reported
from
Kirkby, England
@virginmedia i telephoned because i wanted to reduce my services, the first call offered reduction to 47.95, never happened, second call refused to call me, third call apologies for lack of action confirmed reduction and a credit again nothing happened
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Sean Sorby
(@SeanRSorby) reported
from
Liverpool, England
@virginmedia you’re broadband service is a disgrace. Constant reoccurring issues. Ur not paid for a service to work half the time you’re paid for it work all the time. Your help service is also a joke. Ppl reading canned responses, never really understanding or offer any reason😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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mollie
(@SelfieMollie) reported
@virginmedia really disappointed with the customer service I received today! Charging my elderly grandmother multiple additional fees on her invoice but not allowing us to view an itemised invoice with a breakdown of costs ! Make it make sense !!!
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Toby Harper
(@toby_harper) reported
@virginmedia there's a problem logging into sky sports with my virgin log in. Keep getting page has timed out message. What can I do?
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Toby Harper
(@toby_harper) reported
@SkyHelpTeam I keep getting a 'page has timed out' when trying to log into the sky sports player with my @virginmedia login. Any help please?!
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mollie
(@SelfieMollie) reported
@virginmedia 45 minutes on the phone to your customer service team!! Is she paying for that call too ! MADNESS!!!
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Paul Burton 🔰
(@PaulBurton_15) reported
@virginmedia DOWN FOR THE 5TH TIME IN 8 DAYS!!!!! I'm now losing money at work because of this. Totally unacceptable. Absolutely laughable customer service too
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Ann Wells
(@wells_ann) reported
@virginmedia He’d slipped in the shower he’s 2nd night there and couldn’t ring out Sam the only customer service with that name said if I really loved my Dad I’d drive the 3 hours to sort his phone out
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Jez Carter
(@JeztheGeek) reported
@virginmedia Sometimes I wonder if anyone actually listens at VM - appalling customer service. I advised u several months ago that I was evicted from the property and as a result am now homeless. if I could afford to pay for the services I’d have nowhere to put the router !!!
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Blondell Shaw
(@Blondell_S) reported
@virginmedia No it’s not ideal - when can expect my refund for the poor service experienced over the last 3 weeks? #customerexperience
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Lady Emma Howard
(@emma_lou1202) reported
A week a 3 days with no service. Purchased data so I can work via hotspot. Multiple calls to virgin daily... all because @virginmedia are incompetent, cut us off in error and can't work out how to reconnect?!
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Abby
(@Abby_1_3) reported
@virginmedia Is there anyway to actually speak with a person on your help section or is it endless circles of help pages with no answer?