Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

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The latest reports from users having issues in Prescot come from postal codes L35.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 02/16/2026 05:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: St Helens, Widnes, Warrington, Skelmersdale, Liverpool, Runcorn, Wigan, Prescot, Wallasey, Northwich, Ellesmere Port and Eastham.

Loading map, please wait...
City Problem Type Report Time
United KingdomSt Helens TV
United KingdomWidnes Wi-fi
United KingdomWidnes Wi-fi
United KingdomWarrington Internet
United KingdomSkelmersdale Internet
United KingdomLiverpool Internet

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • Liam_Hawksey Goth Scouser (@Liam_Hawksey) reported from Haydock, England

    @virginmedia How come new customers (including my next door neighbours) can get 1gig broadband but I can’t get it as an existing customer? The site keeps telling me the 350mb is the fastest available when it isn’t?

  • Chris_Hall1312 Chris Hall (@Chris_Hall1312) reported from Seaforth, England

    @virginmedia I rang on Sunday to cancel my TV, phone and upgrade my broadband (to a hub4). The advisor told me I had 30x days before my tv and phone cut off but my internet would be fine and would just upgrade when I plugged the new box in! When I activated it everything....cont...

  • irichard94 Ian Richards (@irichard94) reported from Birkenhead, England

    @virginmedia I rang yesterday and you offered a new monthly rate for our package going forward. You then emailed confirming a higher price. I have tried 3 times to use your messaging service but, after giving details of my query, the chat then goes dead! Very poor service!

  • DeanPicko Dean (@DeanPicko) reported from Warrington, England

    Rang to downgrade @virginmedia package, spoke to 3 different advisors and it appears the prices are literally plucked from their arses on the spot offering less of a discount than at first 🤦🏻 no customer loyalty & staff dont care. Req cancellation after the poor service today!

  • jmcloughlin Jamie McLoughlin (@jmcloughlin) reported from Liverpool, England

    Any Virgin Media customers in Liverpool having wi-if issues? We can’t connect to it at all.

  • Chris_Hall1312 Chris Hall (@Chris_Hall1312) reported from Seaforth, England

    @virginmedia ...went off. Since, we were told to get everything reconnected and it would all be back on within 72hrs - we’re now in over 72hrs and nothing has changed. Also, to add, the Hub 4 has been shockingly bad, 1GB but it’s slower than my previous 350mb box. Any suggestions?

  • antjones47 Anthony Jones (@antjones47) reported from Birkenhead, England

    @virginmedia There is no problems in the area... equipment is all plugged in/installed properly. My wife is working from home & keeps getting interrupted & misses calls etc.... Needs sorting now

  • ianfarr Ian Farr (@ianfarr) reported from Ellesmere Port, England

    @virginmedia how difficult it was trying to cancel a contract that's got less than 2 weeks left to run. Cant be charging people to cancel a contract with that amount of time. Plus you took more money off me last bill. Ridiculous customer service

  • steven_rothwell steven rothwell (@steven_rothwell) reported from Hindley, England

    @virginmedia how do I make a complaint about the installation at my mums property?

  • antjones47 Anthony Jones (@antjones47) reported from Birkenhead, England

    @virginmedia My internet keeps going off on a daily basis for roughly 10/15 mins at a time 2:3 times a day. I have a complaint going thru....There will be another one if you don’t sort out this problem & the other problems within the next 24hrs

  • Gembles13 Gemma Elizabeth (@Gembles13) reported from Rainhill, England

    @virginmedia Are there services issues in L35?? The website won't let me us the postcode checker and our Internet is down!

  • jurrjurrtbull GRT 🪐 (@jurrjurrtbull) reported from Liverpool, England

    @virginmedia The transfer is still processing I believe but the wifi is still down

  • antjones47 Anthony Jones (@antjones47) reported from Birkenhead, England

    @virginmedia I’m fed up of calling your team! I’ve been on the phone to them constantly since the 25th of September to get this all sorted! As I’ve said I’ve made one complaint already & yet you do nothing! Pathetic

  • SynysterZero1 Synyster Zero - Mafia (Definitive Edition) (@SynysterZero1) reported from Liverpool, England

    @virginmedia No, I'm great. No problems with Virgin Media. 👍🏻

  • zaracharles Zara (@zaracharles) reported from Liverpool, England

    @virginmedia Done service check to maximum of 6 per day. Advises no Internet, then intermittent Internet. Tried all procedures as advised to no avail 😡 this is not a good look on my behalf during work related conference calls 😬

  • jurrjurrtbull GRT 🪐 (@jurrjurrtbull) reported from Liverpool, England

    @virginmedia It says it’s fine in my area, maybe it’s the account transferring over. I can’t even sign in yet to see either :(

  • StetheH Ste the H ⚽️🥊 (@StetheH) reported from Liverpool, England

    Set the @virginmedia hub 4 up and is performing worse than the previous. Watching the boxing via sky go and keeps stalling and buffering. Also before when checked the speed it was 20mb when pay for 100mb. Waste of money as never get what pay for.

  • warbles Ian Warburton (@warbles) reported from Leigh, England

    @virginmedia no internet M29 status pages say no problem. Restarted hub and not coming online.

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia what’s the point of that message us part in the app you never answer it asks me every day if I still need help and says I’m going to be transferred then I never get anywhere

  • MisterDaz MisterDaz (@MisterDaz) reported from Ellesmere Port, England

    Hard to accept an email from @virginmedia stated our new 360 box is £27 cheaper for new customers, but we’re an existing customer so we have to pay more. They may as well have signed off the email with ‘f*ck you’.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DamienLestrange Damien Lestrange (@DamienLestrange) reported

    @virginmedia @JohnLewisRetail Is there a problem in m23 with broadband and tv been down all day

  • Davidrowlands16 David rowlands (@Davidrowlands16) reported

    @virginmedia Say the imap/smtp service is, disabled

  • WattsSW12 Ed (@WattsSW12) reported

    @virginmedia So I’ve waited almost 3 hours “stay connect otherwise the chat will end” for what? Nothing! And this “chat” closes at 9pm! How hard is it to service a customer the simple task of moving?? And now you want me to ring aswell?!!

  • BodenHook Matt Boden-Hook (@BodenHook) reported

    @virginmedia @Marc251983 Totally unacceptable- it’s been off all over Worksop all day today. So much for your ‘all singing all dancing’ Wi-Fi. No updates on your website and simply says ‘there are no faults’ when you put your postcode in. Absolute crap @virginmedia

  • ninjahardrock Ninja (@ninjahardrock) reported

    @virginmedia Yes. ALWAYS says there is no problem in my area, sick of the lies as usual.

  • LisaLee97520915 Lisa Lee (@LisaLee97520915) reported

    @virginmedia Why have I wasted all day on webchat telling you I don't want an 02 Sim, non stop pushing it on me, now I will go elsewhere after being a loyal customer

  • iainb1961 Iain Britton (@iainb1961) reported

    @virginmedia @virginmedia No, I am staying in a @premierinn hence me tagging them into my tweet. Reception have advised they have major problems with your service so can’t help!

  • RedCyre Lord Wits-End of Danum 😷🇪🇺🇬🇧🏳️‍🌈 (@RedCyre) reported

    @virginmedia I have been unable to sign into my tv go app on my laptop for several days now and can’t find a link for app support on the website. Is there a general issue or is it just me?

  • eletos Steven Marriott (@eletos) reported

    @virginmedia On the phone there are ‘complex issues’. The text link to your website suggests there are no issues. Had no consistent internet all day. The VM mobile service has also bailed to 4mbs, used to be 40+ in the house.

  • Lisalav22 Lisa Lavelle (@Lisalav22) reported

    @virginmedia I’m sick to death of spending hours on the phone for nothing to be done about it, I deserve better, Ghadija your customer service assistant said she would call me today and hasn’t even bothered sick of being fobbed off, get a manager to call me