Virgin Media Outage Report in Prescot, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Northwich, Wigan, Skelmersdale, St Helens, Warrington, Runcorn and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Northwich |
TV | |
| Wigan |
Total Blackout | |
| Wigan |
Internet | |
| Skelmersdale |
Internet | |
| St Helens |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia Done all that and booked an engineer for Friday but just had a text saying my engineer is on hold while investigate a network problem affecting services
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Rebekah Jones
(@Rebekah87816847) reported
from
Birkenhead, England
@virginmedia ... down AGAIN ... seriously get it sorted ..
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Hannah McKay
(@MadRabbitLady75) reported
from
Birkenhead, England
@virginmedia They answered, established they couldn't sell me a new product then told me to phone back in the day my contract ends and immediately hung up.. If it was clearly stated online in your info "don't phone us to cancel until your contract ends" I'd have saved 35 minutes of my day..
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Stuart Wilks-Heeg
(@StuartWilksHeeg) reported
from
Seaforth, England
I literally cannot distinguish between real @virginmedia customer service calls and the scammers. And this isn't because the scammers have suddenly got very good.
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Clare B
(@clarebellla) reported
from
Liverpool, England
@virginmedia are there any issues in Liverpool L12 area as tv not coming on since at least 5:30 am this morning
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Baxy
(@Baxy2001) reported
from
Wigan, England
@virginmedia please can you explain why I have been in a queue to speak to someone for over 35 minutes to try and cancel my contract? Absolute joke of a company, poor services and poor customer service.
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Keith Bolton
(@KeithJBolton) reported
from
St Helens, England
@virginmedia WA9 4SA no Internet. Says no issues in my area but obviously there is
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia must hate all their customers if they treat customers of 30 years this badly @skytv
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Craig Adamson
(@iamcraigadamson) reported
from
Liverpool, England
Virgin media making Sky look more and more tempting every night. Another outage, come on guys.
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Jeanette Lewis
(@jenlew1983) reported
from
Liverpool, England
Yet again my @virginmedia TV isn't working and yet again there's no help on the website and no answer on the phone.....exactly what am I paying my bill for??!!
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia is there a problem with internet in Widnes r has gone off
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Chlòe
(@tweetsfromchlo) reported
from
Liverpool, England
Hi @virginmedia, I’ve had no picture or sound on my TV for 24 hours now. Even on my apps the picture and sound aren’t loading. Subtitles still showing up though. It’s a TiVo box. Any help appreciated would be great.
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M Joni
(@Mattj1878) reported
from
Warrington, England
@virginmedia @Tyson_Fury @DillianWhyte It's not working is it?
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WirralDad Rob
(@wirraldad) reported
from
Wallasey, England
@UK_FightNight @virginmedia They are saying tech issues and engineers are working on it when ring up
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Kev
(@kkgorny1972) reported
from
Liverpool, England
@NetflixUK is it just me or does @virginmedia keep canceling my netflix subscription, they have changed the payment system and its now **** but they are embarrassed to admit it, its pathetic. Please let me know
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Cookie
(@MissDonnaCooke) reported
from
Runcorn, England
@virginmedia @its_coco_do Well I've clearly been forgotten conveniently after calling telling an agent I want to cancel my order and being cut off. Promised a call back. Nothing. Every time I call I get dropped. Ridiculous
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Amanda Ralph
(@aralph50) reported
from
Liverpool, England
@virginmedia worst customer service ever. Have been a customer for 30 years and called today to review my package. 35 minutes, 3 departments later and still no closer to being sorted.
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Rebekah Jones
(@Rebekah87816847) reported
from
Birkenhead, England
@followmeplz39 @virginmedia All back up again now .. but seems the whole country went down at once
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Glyn Peach
(@Glynpeach) reported
from
Wigan, England
@virginmedia worst customer support service I’ve ever experienced
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Cookie
(@MissDonnaCooke) reported
from
Runcorn, England
@virginmedia @virginmedia sorry really trying to be chill but this is horrendous customer service. Cut off after 40 mins, call back which I answer immediately and cut off again. No further attempt from your team to contact me. I've told them i want to cancel my order can you please confirm?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Natasha
(@Natasha49312983) reported
@virginmedia DO NOT give Virgin your money!!!!! They will refuse to cancel your contract. I've been in a cancellation queue for 16 days and now received another bill!!!
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Ministry Of Geeks
(@MinistryOfGeeks) reported
@MoG_Cibion @tescomobile @virginmedia At least they're not asking me to do dumb troubleshooting bullshit that doesn't make sense, and are honest about their unwillingness to help. Haha. To be fair though, Virgin really does have some great deals on phones which I wouldn't have checked out without Tescos incompetence
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naus mohammed
(@naus881) reported
@virginmedia @jpn4253154 Life would be much easier if you can provide facility to cancel the contract online.Obviously you are having difficulty answering calls.Would cancelling direct debits be the way forward to get a response
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Geoff Airey
(@geoffairey) reported
@virginmedia I’m very, very annoyed and frustrated at the moment. I was promised I would be called back within 72 hours of speaking to one of your agents last Thursday, even accounting for the weekend, that should have been on Tuesday and now I cannot get through to your contact centre. Poor.
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Rob
(@StudlandRob) reported
@virginmedia The speed has improved (to 15Mb) now and I’m unable to stop my housemates working to start running speed tests, so please focus on my original reason for reaching out and ensure I get a response to the complaint
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𝒩𝒾𝒸💭𝓁𝒶 𝑀𝒶𝒶𝓈𝒹𝒶𝓂
(@nikkiloumaz) reported
@virginmedia WiFi has been on & off for the last 2 days. Have restarted, rebooted, done online tests etc nothing working. Your website says there's no local fault. Can't get through to customer services as it says you're too busy so to try later then hangs up 🤬 £87pcm for this?!
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Gerry Whittington
(@GwManheim) reported
@virginmedia 23 hrs when ringing back because none answers You are chasing me for £172 I dont owe You were unable to provide the service promised from 0512 You were unable to correct faults You cancelled the agreement on 4th and took kit out on 11th but still pursue the bill I rang no answer?
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Joker ⚡️⚡️⚡️⚡️⚡️ ⚡️⚡️⚡️🇵🇱🇪🇺🌈
(@maros_joker) reported
@virginmedia XXI century we have! I said this 3 times! Please ask @richardbranson if he will wait forever to sort out his issue? I be he not because if he paid he expect is simple! So start treating customers seriously! or stop charging stupid money !
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Gregor Ferguson
(@GregorFerguson2) reported
@virginmedia The point is the text chat system doesn't work. And it's the same slot that I changed from. Why not just say we have appt on such and such date text 1 to accept or 2 to reject.
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Sarah Weston
(@Sarahweston28) reported
@virginmedia my wifi is shockingly crap, your app doesn’t work and you don’t answer you phones. Presumably if I cancel my direct debit you’ll get in contact with me pretty quick then??