Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

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The latest reports from users having issues in Prescot come from postal codes L35.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 01/27/2026 04:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Wallasey, Liverpool, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes, Skelmersdale, Prescot and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomWigan Internet
United KingdomWallasey Wi-fi
United KingdomLiverpool Internet
United KingdomLiverpool E-mail
United KingdomLiverpool TV
United KingdomLiverpool E-mail

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • KarlTwist Karl Twist (@KarlTwist) reported from Warrington, England

    @virginmedia Please have somebody contact me, I’ve been with you less than a week and I’ve had nothing but problems. It’s been a shocking early experience

  • KarlTwist Karl Twist (@KarlTwist) reported from Warrington, England

    @virginmedia No account info to login, no mobile sim card and poor broadband speeds. No ownership from anyone I’ve spoken to so far and no clearer if/when issues will be sorted. Where do I stand with cooling off period to cancel?

  • ThePhilAtkinson Phil (@ThePhilAtkinson) reported from Liverpool, England

    Virgin Media is ******* awful. Anyone know of another Internet provider that isn't complete dogshit?

  • Swell09 Swell ✌🏻 (Pronoun: She/Her) (@Swell09) reported from Seaforth, England

    @DeannaLouise93 @virginmedia We’ve had nothing but issues as well D!! I raised a complaint and they keep saying they can’t contact us! Nobody has called my dad! Still having issues after two engineers!

  • Shellifumi Steve Shelbourne (@Shellifumi) reported from Aintree Village, England

    @AllenWeso6 @1878shadow @virginmedia Just binned them off to go back to Sky. Been paying for the all singing and dancing fibre broadband and it’s slower then my work mobile router! TV picture is dog rough and my Virgin Mobile sim won’t take calls from anyone on the EE network when I’m connected to the WiFi! See ya!

  • chaser_51 Simon Janion (@chaser_51) reported from Runcorn, England

    @virginmedia HELP!!!! I have had not TV service for nearly 9 hours with fault code W102 on both the TiVo boxes. I have reset the Hub and rebooted both boxes, checked all the cabling and still nothing. My postcode start WA7. PLEASE FIX ASAP!!!!!!!

  • BenjiMaccers Benji McLoughlin (@BenjiMaccers) reported from Haydock, England

    @virginmedia Your online checker tells me my line is fine. It’s not. There was an outage yesterday, it came back on and now it’s off again. I’ve restarted the hub multiple times.

  • John_murphy1 John Murphy (@John_murphy1) reported from Formby, England

    @virginmedia hi, the internet seems to be down in the Formby area (L37). Green flashing light on the modem and can’t get online. Any idea when it’ll be resolved. I’m working from home and need it back!

  • EmmaZhaan64 Emma (@EmmaZhaan64) reported from Roby, England

    @virginmedia is there an issue with the Netflix app? I haven’t been able to access it in over a week.

  • lynielou72 Lyne (@lynielou72) reported from Warrington, England

    @virginmedia your customer service is shocking, can't get through on a number and been chatting online for over an hour now still no nearer resolution.

  • Reducedfatross Ross Walker (@Reducedfatross) reported from Hindley, England

    Guarantees in life ... Death Taxes #virginmedia going down every bastard day 🙄 #virginmediadown

  • Shellifumi Steve Shelbourne (@Shellifumi) reported from Aintree Village, England

    @AllenWeso6 @1878shadow @virginmedia Same here sort of mate. Only noticed how poor it was since I stopped working away and started working from home.

  • DannyWyattXXX Danny Wyatt | OnlyFans 25% off (@DannyWyattXXX) reported from St Helens, England

    Anybody else having Virgin media problems? #virginmediadown

  • Aleyy Aley. (@Aleyy) reported from Formby, England

    Trying to do an online course where @virginmedia is being a waste of space is just wonderful 👍🏼🙃 keep increasing the price yet never improve their speed. 🖕🏼

  • John_murphy1 John Murphy (@John_murphy1) reported from Formby, England

    @inyourentry @virginmedia Yeah, by Redgate. Been down since midday. My sister is on Park Road and with Virgin and she’s fine.

  • Sarahsgracesmum Clare Marie Watson (@Sarahsgracesmum) reported from Birkenhead, England

    @virginmedia executive team emailed on 16th Feb to say they would deal with my issue within 28 days. Still waiting whilst you've taken more money for a useless service...I smell a sinking ship

  • Acko_79 Acko (@Acko_79) reported from Liverpool, England

    Sort this **** service out. All night no internet @virginmedia

  • charl_middo Charlotte Louise Middleton (@charl_middo) reported from Liverpool, England

    @virginmedia what is the problem with the broadband in the L9 area?! It’s been dodgy for weeks now and my husband now has to use his phone as a hotspot to be able to actually work from home because the broadband is so shocking!

  • John_murphy1 John Murphy (@John_murphy1) reported from Formby, England

    @virginmedia Thanks, according to your website it’s a known issue and won’t be fixed till 9pm. Never mind, just hope it’s fixed sooner especially as TV is down too!

  • memcalea_maire Maire Cubbin (@memcalea_maire) reported from Wallasey, England

    @virginmedia Thank you , so I’m good to cancel my direct debit then? I mean if we are currently £84 in credit and our disconnection will be before the next bill date . I didn’t know if money was returned via the DD method but if it’s cheque then we are good to cancel our direct debit ? TIA .

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DonnaBrannan12 Donna Brannan (@DonnaBrannan12) reported

    @virginmedia That same team who don't help. Perfect!!!

  • S0meday3 Burrito (@S0meday3) reported

    @virginmedia Thats a lie because I hadn't been provided a new router in 5 years despite requesting one due to wifi issues and being told woolly lies

  • SaintTractor TractorSaint (@SaintTractor) reported

    Dear @o2 - help! Virgin Media package deal went wrong including an O2 SIM. VM cancelled the order and reordered. Now I have two bills for the O2 contract but only have one phone. VM say to contact @o2. Please can you help?

  • ChrisSmith10_ Chris (@ChrisSmith10_) reported

    @virginmedia Just takes me to your website. This is a joke. Know what, I’m not paying my bill until you sort your customer service out, I’ve tried calling, WhatsApp and twitter and nothing but problems

  • spookj17 Jo H (@spookj17) reported

    @virginmedia Would have been handy if you'd told us directly that there are works in our area today that may affect tv, phone & broadband. Shouldn't have to find out via website when looking to see if there was a known issue after our Internet went off!

  • davisady1 Ady Davis (@davisady1) reported

    @virginmedia Contacted VM tech, VM imputed incorrect email, tried laptop and phone cleared cache. Email and Mobile unrecognised due to VM CS imput incorrect email, cut off twice and I couldn't understand the Operative, issue continues

  • Andy_Scott_83 Andy Scott (@Andy_Scott_83) reported

    @virginmedia Nope, tried all reset reboot steps listed, had the box remotely tested on your website - unable to connect, and now have no service until an Engineer attends on Friday afternoon

  • 1stevengrant Steven (@1stevengrant) reported

    @virginmedia Yeah, you can. Council cut the line back in November. You guys have been unable to fix it. The lack of communication between yourselves, your engineers and Keir is astounding. How you can send 5 different people to the same job and fail to communicate the outcome is 🤯

  • AnnetteBab Annette (@AnnetteBab) reported

    @virginmedia No explanation. No show. 😰. When I look on my account online I see a new date but nobody has contacted us to make sure we will be in. Or apologised for letting us down yesterday.

  • YZYMAC YZY® (@YZYMAC) reported

    @virginmedia Slow Internet speeds and disconnecting regularly