Virgin Media Outage Report in Prescot, Knowsley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 10: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Warrington, St Helens, Widnes, Skelmersdale, Runcorn, Prescot and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Wigan |
Total Blackout | |
| Wigan |
Wi-fi | |
| Wigan |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
-
Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I need help with getting a number so I can call up and cancel the subscription we have. The broadband has been terrible for over a month now. Was told last week there was an issue with the router and we would receive support and have had none and it’s impossible to get though
-
SHEVINGTON SHARKS
(@ShevingtonShark) reported
from
Shevington, England
@virginmedia we have NO Internet at WN6 8BQ ALL DAY. This is very, very poor. What is the problem??
-
gia clarke ⚡️⚡️
(@giaxclarke) reported
from
Liverpool, England
Internet is FINALLY up and running, thank you to Lee who I spoke to earlier who was the only helpful person I’ve dealt with during all of this who actually managed to resolve my issue! @virginmedia
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia It’s permanently doing that and I can’t get through to technical last time it took hours to fix but it’s not fixed because it’s still not right
-
Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia standard day again today WiFi has failed over 6 times on the phone for an hour and get cut off again!! If I could get through I would cancel may just have to stop paying my bill you might contact me then #poorservice #nointernet #p
-
Paul Gee
(@PaulGee1993) reported
from
Liverpool, England
@virginmedia I’ve spend another 90 minutes this morning trying to get through to you after being told last week I would receive a call back within a few hours and I’m still waiting. Have you got a number which I can get through on and cancel. Worst service I’ve ever received
-
Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia Well I was meant to be getting a phone back at 1 to speak to the manager, because of how one of your customer service spoke to me earlier on but no phone call
-
SR🦄
(@_StephRooney) reported
from
Liverpool, England
@virginmedia I know that it says there are issues in the area
-
Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
@virginmedia I’ve just told told by one some in your team that, there trying to educate me and that I’m rude. After I asked to speak to there manager because they wasn’t getting the reason of my call today
-
SharmaUC
(@Anupdesh_UC) reported
from
Liverpool, England
@virginmedia is there are service interruptions in L11? I’m not able to get access to the internet..
-
SHEVINGTON SHARKS
(@ShevingtonShark) reported
from
Wigan, England
@virginmedia Yes, nearly 48 hrs now. What is the issue? I work from home, and currently unable to do so🤬🤬🤬
-
Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia Today so far so good but this has been happening every day for the past 2 weeks but I can never get through on the phone on hold for an hour at a time only to be cut off!! Went off again twice last night trying work from home is impossible
-
Rachel
(@rmckeown2010) reported
from
Warrington, England
@virginmedia has the tv channels gone down? As there seems to be a problem with mine 😩
-
SR🦄
(@_StephRooney) reported
from
Liverpool, England
@virginmedia Its not working again so you better fix it
-
Paul Smith ✋
(@smiggerpaul) reported
from
Seaforth, England
@virginmedia hello there, I was cut off after 33 minutes! I want to reduce my monthly bill. I would the tv package to go down to the basic, can you help?
-
Tony Carroll
(@tonycarroll14) reported
from
Liverpool, England
@virginmedia Hi guys, was wondering if you could please help my Virgin isn't working!
-
Graeme Buck
(@g8uck) reported
from
Widnes, England
Wow @virginmedia on hold to your customer service team for one full hour and it’s cuts me off absolute joke of a company!!! My next call will be to cancel 🤬
-
Pamela Lavell
(@PammyVegas21) reported
from
Warrington, England
When you cancel a direct debit pending an overpayment query, an extortionate figure is taken by them, you get charged £7.50 for late payment, you are on hold for 45 minutes and then they say the direct debit wasn’t cancelled 👀NEVER CHOOSE VIRGIN @virginmedia @SCOAF_UK
-
sarah ellingham
(@liverlas) reported
from
Liverpool, England
@virginmedia is there an outage in the Liverpool area ? No internet or tv #notgoodenough
-
Graeme Buck
(@g8uck) reported
from
Widnes, England
@virginmedia Yes keeps shutting down then going through the start up routine on the modem green light etc sometimes it’s off for 10 mins sometimes longer but can happen up to 7/8 time a day
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
stanwowi FBPE
(@stanwowi) reported
@SangeetaITV Not for me....@virginmedia Where's my ITV regional news? @itvmeridian been binned in favour of ITV Granada on my cable service
-
Edge-Creator
(@Edge_Creator) reported
@virginmedia Sky we had issues with that were different but considering everything with them, they did not have bandwidth and coverage issues with the same num of devices connected via wifi too. Virgin cant handle anything. Its shocking.
-
Tracey Knowles
(@TraceyK77299980) reported
What do you have to do to speak to someone @virginmedia Signed up in December. Got given a re conditioned box, the worst wifi speeds ever. Been on hold forever, emailed customer services on 4th Jan, said it would take 28days for someone to get back to me. Still nothing.
-
Dominic DEAN 📸
(@ddphotograph) reported
@DavidMcAusland @virginmedia I have had Virgin for years but in a month I have never experienced this many outages
-
Karl
(@KarlThyer) reported
@virginmedia had problems with my internet cutting in and out for a few hours now, can someone tell me what the issue is.
-
Si Houlton
(@SiHoulton) reported
@MoAldalou @virginmedia Assuming you’re talking about broadband it’s generally assumed you contact a new provider and sign up with them. The systems in place are generally to support that behaviour. I know it’s super frustrating though.
-
Kevin Malcolm
(@Kevin1414) reported
@Bigbirdy79 @virginmedia Same here Tracey, very poor service from @virginmedia
-
Jake Hindle
(@drummer_hindle) reported
@virginmedia I have check everything and restarted it and it's a problem with wired and wireless.
-
helen devall
(@helen_keohane) reported
@sophiegalvinx @virginmedia We have had the exact same thing happen. Our contract cancelled apparently by someone else. No correspondence to myself to tell me this would happen. Then told to ring out landlord. To @virginmedia you did this you fix this
-
ciaran
(@CiaranJohn_) reported
@virginmedia was told an engineer would call me between 10 and 2 today and never happened?