Virgin Media Outage Report in Prescot, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (61%)
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Wi-fi (16%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Runcorn, Warrington, Prenton, Wigan, St Helens and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
TV | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Runcorn |
Wi-fi | |
| Liverpool |
Internet | |
| Liverpool |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Chris Morris
(@dredzombie) reported
from
Newton-le-Willows, England
@virginmedia what’s up with cable broadband. WiFi totally dropped out, did a reset now its only 41mbs. Can’t even get on your web page to see if you are doing a fix or not
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liam
(@robboliam) reported
from
Liverpool, England
@privowen @virginmedia ye i found out before la, @Twitter need to fix up asap. also don’t bother replying cos i’m shadowbanned, cba replying again when u can’t see it
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@dgparkinson
(@DGParkinson) reported
from
Standish, England
@virginmedia I have a vulnerable customer aged 89 who needs urgent help with fault on phone line - can’t get through on phone please respond
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𝐉𝐚𝐦𝐞𝐬 (74%)🇬🇧🏴
(@JamesMUFCOhMy) reported
from
St Helens, England
Whys virgin media being so bad today
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nicola mason 🕷
(@snicky37) reported
from
Birkenhead, England
@virginmedia I have been trying for over 4 weeks to cancel my current package which we had as a special offer for the past year, i have received a bill which which is full price!, finally today my husband got through she was rude and hung up. HELP!!
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MH
(@MarkHughes_) reported
from
Liverpool, England
@jamiec1995 @virginmedia Won’t show the 5G network on the wireless at all, reboots back the the 2G one its saving the settings then when you click WiFi it’s not there and reverts back to only showing the previous WiFi’s
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afc warner colts u15s
(@kevello) reported
from
Liverpool, England
@virginmedia any chance of getting a call to sort internet out been losing signal for weeks now won’t come on 😡
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Bridgeman ⭐⭐⭐⭐⭐⭐
(@Bridgey36) reported
from
Eccleston, England
Come on @virginmedia I am still waiting for you to cancel / freeze my sky sports subscription. This is three weeks since I first contacted you.
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Linda Statham
(@lindastatham) reported
from
Warrington, England
@virginmedia We would not recommend Virgin Media for any online gamers. Terrible latency issues, games unplayable for weeks. 😫 No support given 🥵
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Tim Lyth
(@the_eporter) reported
from
Ellesmere Port, England
No Internet. Hope @virginmedia fix whatever the fault is soon
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Greg O'Connell
(@Gregster29) reported
from
Wallasey, England
.@virginmedia not having the best customer services experience, and it's not due to Corona. 1st time around I was cut off. 2nd time, CSR couldn't get her system to work, but he colleagues was working, yet she wasn't allowed to transfer my call to them, so I'd need to call back.
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soph
(@imsophieeee) reported
from
Birkenhead, England
Right, I’m trying to get my sub machine guns gold virgin media. I don’t appreciate the internet going down every other game😭
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Hannah🌹
(@ShitofHan) reported
from
Liverpool, England
Another day of me hot spotting to have a Zoom call! Thanks @VOXI_UK for having signal when @virginmedia doesn’t work!
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Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia Hi when I phone my Mum & dad up there phone line is really noisy lots of interference so it hard to hear them there not allowed out as there in there 70 please can you help we have reported this before
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Nia
(@Niarosita_) reported
from
Liverpool, England
Why are virgin media so shit (I’m willing to bet it’s because of Branson)
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paul smith
(@smigdog39) reported
from
Seaforth, England
@virginmedia my tvbox is broken hod can i a new get one
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Jess Hanson
(@JessHansonx) reported
from
Wigan, England
@virginmedia lots of problems with our virgin! How can I speak to somebody!
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Alex Downes
(@flux_blair) reported
from
Wallasey, England
@Bluesmachine100 @virginmedia Way i see it is if they cannot provide the service and you can prove it via speed tests and the like then they will have to do something about it.
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Danielle ❤
(@Elle_Pee_x) reported
from
Liverpool, England
@SkyHelpTeam And you can tell me you’re not willing to “provide me with further assistance” but when I refuse to pay my bill and move over to @virginmedia I’ll be telling sky it was due to the SHITTY service I received on Twitter ...
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Ann Edwards
(@annedwardsrl13) reported
from
Bryn, England
@virginmedia Having a lot of trouble getting anyone to answer my queries re my account. No call centre, unable to register or sign in. Text messages not answering! Help!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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catsrock
(@wealllovepud) reported
1 of those 'I've entered a parallel universe' convos with @virginmedia . VM will monitor their crap broadband for 24hrs and then I should call back if there's a still a problem so an engineer can come out but he can't come out because of Covid. You couldn't make this stuff up.
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Fazal Rehman
(@breadf2man) reported
from
Thurmaston, England
@virginmedia If 8 of your operators and an engineer cannot fix my Virgin Broadband I dont think the forum is going to do a lot unless they come to my house and repair it
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Hussman
(@hussmanX) reported
@virginmedia - my internet has been down since April 5th, keep getting told it's going to get fixed, nobody on my street has Internet either, what's goin on?
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Louis Judd
(@L_Judd92) reported
@wealllovepud @virginmedia oh they turn up to sit in the van and do nothing then becareful when you leave as they will cancel your account and then create a new one with your details and you get to spend a further 3 weeks of your life on the phone
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Jake scullion
(@jacub32) reported
@virginmedia your wifi is the worst wifi in the world! Why does it always go off?
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Dell Boii
(@DellB0II) reported
@virginmedia internet down again 🙄
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catsrock
(@wealllovepud) reported
@virginmedia Of course and as always there's never a problem on the service status page. I even got through to a human on the phone but that was just as good as always - none. I'll be on again tomorrow, no doubt, and we'll see if the engineer who can but can't come out, can.
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catsrock
(@wealllovepud) reported
I see everyone's resetting routers because @virginmedia are refusing to acknowledge the problem is theirs again. It'll be in the papers in a couple of days as it always is. How lovely wd it be if they took responsibility for their problems and didn't treat us like we're stupid.
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marc berry
(@marcknuckle) reported
@virginmedia Hi. Firstly thanks for replying.Second, yes it does now state there is an issue. Why didn't it state there was an issue until hours after the end user mentions it? It's as if they don't have a monitoring system to tell them there is an issue and instead rely on users to tell them
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tina williams
(@tinaw1081) reported
@virginmedia New virgin customers here, had a call at 7.15 tonight to advise installation due tomorrow now cancelled and can not come until 27th April!! No TV, phone or WiFi for 10 days, I'm working from home and have two kids. Absolutely disgusting service,