Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

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The latest reports from users having issues in Prescot come from postal codes L35.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 02/06/2026 22:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Widnes, Liverpool, Wigan, Prescot, Wallasey, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Skelmersdale and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomWidnes Wi-fi
United KingdomWidnes TV
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomLiverpool Wi-fi
United KingdomWigan TV

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • lindabeard51 Linda (@lindabeard51) reported from Wigan, England

    @virginmedia Unsolicited call from your team wanting me to upgrade phone and pay £6 a month for mobile service. I now pay £20 The £6 only if I purchased new phone Or£6 a month and change my number!!! Tantamount to black mail Why

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    Really frustrated with @virginmedia customer service - or lack of customer service can’t give us the correct information, 4 calls and been put on hold for 13 minutes with out being told why - @SkyUK are you any better might give you a call

  • John_B58 John B (+) (@John_B58) reported from Warrington, England

    @virginmedia Like I said I registered for updates over the weekend and never got any.

  • soniaagnew1 Sonia (@soniaagnew1) reported from Liverpool, England

    Upgraded my @virginmedia WiFi package a few weeks ago on advice from call centre - still absolute rubbish signal even at 7am on a Sunday morning! #ivebeenconned

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    @virginmedia We are talking to them and not to be disrespectful but they are clueless. All you care about is getting the contract signed then tough for the future - it is a shocking way to do business and I work in sales and would get sacked for the way to treat existing clients

  • libbyjaynekeane Libby Keane (@libbyjaynekeane) reported from Liverpool, England

    @EmmaBall5 @virginmedia Ohh Emma you’re in for a treat with these 😂😂 worst customer service ever

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia You can start by reimbursing my Mother for one, it’s disgusting this type of thing goes on. How dare you say my dead Father ordered Sky cinema, something he would never have done in the first instance. You really do need to get your customer care in order

  • JonGre69 Grolshy (@JonGre69) reported from St Helens, England

    @virginmedia WiFi off again phone up and I get asked to call again at a more convienient time because you are busy. Do you know why you’re busy it’s because I expect you have thousands of others irate customers calling you because your service is SHITE! 😡

  • Amandaajxx Amanda (@Amandaajxx) reported from Westhoughton, England

    Everyone in westhoughton hasn’t had any service for a week now! @virginmedia I want compensation 😤😤😤😤

  • davekellydj Dave Kelly (@davekellydj) reported from Liverpool, England

    @vaughanliam11 @virginmedia It kept losing connection when o did that. Beyond poor

  • mrmrjarrold Matthew Jarrold (@mrmrjarrold) reported from Liverpool, England

    @virginmedia Sorted now but 1/2 hr wait is unacceptable you should be informing customers of waiting times and/or offering callback service. #Amazon and #eBay do this really well.

  • kaths77x Kathryn Skelly (@kaths77x) reported from Liverpool, England

    Absolutely shocking ‘customer service’ if that’s what you can call it from @virginmedia I would not recommend them whatsoever and will not be to any of my friends and family, thanks for nothing 😡

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    @virginmedia your customer service borders on awful all morning trying to sort tv packages out and still none the wiser

  • kaths77x Kathryn Skelly (@kaths77x) reported from Liverpool, England

    @virginmedia No it’s not worth explaining things once again, I’ve spoke to customer service, I spoke to someone on here the other day and I’ve spoke to the resolutions team and have just been fobbed off by all 😡

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia Not yet it hasn’t but a complaint will certainly be raised. I am on my way out, so sorry no..

  • mickryanphoto Mick Ryan (@mickryanphoto) reported from St Helens, England

    @virginmedia As usual #virginmedia customer care left wanting as I suspected. No follow up, you really are a total disgrace #poorservice #moneyfornothing

  • pven91 PV (@pven91) reported from Liverpool, England

    @virginmedia really unhappy with the service, got a new box yesterday and the start up checklist won’t load... called your helpline and they didn’t help us over the phone. Sending an engineer next weekend so we have a week without tv. Please help.

  • Lucy8720 Lucy87 (@Lucy8720) reported from Birkenhead, England

    @virginmedia Look. Same again, Joke of a company. Wish id NEVER gone with Virgin. Sorry kids, cant watch the rest of the film on family night because our internet is ****.

  • davemc_exile Dave McCormack (@davemc_exile) reported from Warrington, England

    @virginmedia I will certainly do this sorry but absolutely shocking customer service strongly thinking about moving now

  • Amandaajxx Amanda (@Amandaajxx) reported from Westhoughton, England

    @emmerrr_triciaa @virginmedia Everyone in my area has the same problem 😠

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Mk3laserboy Simon (@Mk3laserboy) reported

    @virginmedia I am awaiting a promised call back from customer relations, supposed to be between 12 and 4.30pm...and AGAIN FAILED. Which means I have to chase up again, this is not good enough 😕

  • MWTFFC Mark Thompson (@MWTFFC) reported

    @virginmedia I’ve contacted them, spent 30 minutes on the phone only for them to hang up because I refused to pay £25 for an engineer to come out to me. Is there any other option?

  • onerayadams Ray Adams (@onerayadams) reported

    @virginmedia customer services so poor trying to renew my contract and customer service very unhelpful and continued to call me the wrong name #maytrysky

  • Daviedigi Daviedigi (@Daviedigi) reported

    @virginmedia looks like you deleted my tweet with the complaint about my power wire not fitting the back of the 360box. Been In all day waiting on an engineer and phoned multiple times when the haven't shown. ....continues below.

  • g0ldingkev kevin golding (@g0ldingkev) reported

    @virginmedia As in how my virgin number has been provided to phishing organisations.. the only place it could have come from is your contact centre.. as I don’t have it.. I’m now being spammed with phone calls about my virgin service.

  • CraigCharles23 Craig (@CraigCharles23) reported

    @virginmedia I don’t want to increase my monthly costs, if anything I want to get them down. All I’m getting is my requests ignored. I’m now waiting ages for customer relations to interact with me.

  • LewTeeCoD LewTee (@LewTeeCoD) reported

    @notFDZE Don't stress it, I'm sure there's probably an issue with Virgin Media and it's not hit everyone's timeline yet.

  • Aruuj_x Aruj (@Aruuj_x) reported

    @virginmedia waited all day for an engineer to come and setup the pre-install. This is an ongoing issue and has been delayed multiple times. My original installation was scheduled for November last year!

  • PerryWyn Perry Wyn (@PerryWyn) reported

    @virginmedia You have now increased my cost , but I am trying to terminate contract

  • JulieDearden Julie Dearden (@JulieDearden) reported

    @virginmedia hi I'm trying to make a change via your app but am experiencing connection problems, please advise when this might be fixed?