Virgin Media Outage Report in Prescot, Knowsley, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Prescot come from postal codes L34 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Prescot, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Wigan, Billinge Chapel End, Skelmersdale, Runcorn, Warrington, Northwich, Prenton, Prescot, and Widnes.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens
|
TV | 21 hours ago |
|
Liverpool
|
Wi-fi | 22 hours ago |
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Liverpool
|
Internet | 4 days ago |
|
Liverpool
|
Internet | 5 days ago |
|
Wigan
|
Wi-fi | 5 days ago |
|
Liverpool
|
Internet | 6 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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julie hennelly (@scoobyjue) reported from Seaforth, England@virginmedia this company is an absolute joke. This is like 6 engineers numerous phone calls’ complaints. Can’t get them to call us back. Paying for service that doesn’t work!
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John Edgar (@springviewer) reported from Wigan, England@virginmedia As per usual there’ll be no problems in the area, I’ll get told to unplug the box, then you’ll book an engineer for about 5days time, meanwhile the problem magically disappears #badservice
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Darren Thomas (@DagsJT) reported from Cuerdley, England@virginmedia Internet gone again. Second time today. Bottom light goes white and starts flashing, then green and flashing. Then the arrows light up green and flash. I can’t get 24 hours out of this service. This isn’t what I pay for and it’s terrible service.
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England@virginmedia IT says there's no issues in the area, the speed test was done wirelessly. I have the hub in the same place I have always had the modems, hubs in. This issue has been ongoing ever since I received the newest hub. All wires are in tightly so it's not that. I have a new phone too
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Jane Boland (@JE_Boland) reported from Seaforth, EnglandI have been on the phone with @virginmedia for nearly two hours and am no closer to getting my problem solved.
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England@virginmedia So it's not the devices. As I say it's only since this new hub. All I get when I ring customer services is run these tests etc equipment working fine but there must be some underlying problem somewhere
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L҉y҉n҉n҉ K҉i҉l҉p҉a҉t҉r҉i҉c҉k҉ (@Lyntrick) reported from Garston, England@virginmedia I am seriously considering changing to another broadband company at the end of my contract because I feel I am not getting the best service from virgin anymore
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Neil (@spuddy1878) reported from Liverpool, England@virginmedia Two different mobile phones and no joy at all. It’s picking up another WiFi signal from someone else but not from my home.
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Darren Thomas (@DagsJT) reported from Cuerdley, EnglandAaaaand @virginmedia broadband is down again. Useless.
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Barry Walters (@BarryWalters7) reported from Seaforth, England@virginmedia yet again our home phone line is not working, can you please let me know when I can expect to have it in working order as per our contract
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Alex Downes (@flux_blair) reported from Liverpool, EnglandJust had a call from @virginmedia asking me what I use my network for, how many devices I have on the network. Please mind your own business, answers to these questions can be used by OCGs to target my home and only call me if you really have to. Thanks
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Darren Thomas (@DagsJT) reported from Warrington, England@virginmedia And this is why I don’t bother calling you for the most part. The service desk where I work are in trouble if customers are on hold for 20 seconds. Virgin are a huge company and can’t afford a call centre where customers don’t have to wait 15 mins (so far) on hold.
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Darren Thomas (@DagsJT) reported from Warrington, England30 mins on hold to @virginmedia so far. Absolutely awful customer service. Again.
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Elisa Narborough (@elisanarbs) reported from Warrington, England@virginmedia no internet for two hours now: Wifi light green and base light is flashing green, service status in wa1 area said no known issues, please help!
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julie hennelly (@scoobyjue) reported from Seaforth, England@virginmedia and still waiting. Internet keeps going off. Can’t leave because still tied into a contract yet we still have to pay for service we can’t use! #joke
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Darren Thomas (@DagsJT) reported from Warrington, EnglandSo that’s @virginmedia cancelled off and their poor effort at a service. I had more reliable service with dial-up! Now signed up with @SkyUK and hoping they can at least provide me internet that I can use for a day without it going off constantly.
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Ray Jono (@rayjono50) reported from Seaforth, EnglandJust been holding on the phone for over 30 minutes to speak to a "human being" from Virgin Media" I lost the will to live and hung up. Will call tomorrow to tell them I will be leaving sick of their poor service.
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Darren Thomas (@DagsJT) reported from Warrington, England@virginmedia You could at least have an option to call back customers rather than keeping them on hold. Again, this is really poor customer service.
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JoelJelen (@JoelLJelen) reported from Liverpool, England@virginmedia it’s 2019, your online customer service is so poor and your offline telephone service saw me waiting 15 mins and still in a queue! Given up.
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Jane Boland (@JE_Boland) reported from Seaforth, EnglandBeen on hold @virginmedia for 25 mins- now on 3rd call and nearly 2 hours. Shocking customer service. Making my decision to leave that much easier.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Harrold (@Mathar67) reported@virginmedia But I’m left paying for a service that I’m not receiving for up to a month ! Apart from the fact of being unable to work. It’s not good enough just to say I have to wait
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Rob Blackett (@BobbyB1981) reported@virginmedia I won’t be contacting your help line again as I know what I will be getting. My complaint to @CISASUK will include a compensation claim for the call charges I’ve incurred during this past 6 weeks to Virgin.
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Dave Hampson (@diablik_uk) reported@virginmedia We're making some essential changes We’re doing some work on My Virgin Media at the moment Email isn't affected, so you can send and receive messages as normal. If your email address ends in @ntlworld.com click here This link to email doesn't work.
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Browski (@Browski_uk) reported@davidb137 @SurbitonMoan @virginmedia Never happened in the good old Telewest days.
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John Newcombe (@JohnNewcombe13) reported@virginmedia I would but the site is down! Another day, another round of drop outs - REALLY not good enough 😡😡😡
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Lyn Paterson (@nosrepat) reported from Glasgow, Scotland@virginmedia email not working yet again. Awful company, awful service.
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Matt Harrold (@Mathar67) reported@virginmedia That’s my problem. They give me no clarity at all or any answers
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Tojian (@Tojian1) reported@mrspenceresq @RichardKennedy @virginmedia Another annoying one: time the difference between how long it takes for someone to pick up on the technical support number vs their sales number.
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Yasmin Ripley (@yazzie_r) reported@virginmedia are you gonna pay for the increase in my mobile phone bill because I’m having to use my 4g because your broadband NEVER works. And if I call you , you can’t handle the call?!
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CRRobinson (@CRRobbo) reported@virginmedia internet is down, again 😤😤