Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

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The latest reports from users having issues in Prescot come from postal codes L35.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 12/31/2025 06:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Widnes, Wigan, Skelmersdale, Prescot, St Helens, Warrington, Birkenhead, Northwich and Runcorn.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool E-mail
United KingdomWidnes Internet
United KingdomWigan Internet
United KingdomSkelmersdale Internet
United KingdomPrescot Internet

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • Elle_Pee_x Danielle ❤ (@Elle_Pee_x) reported from Liverpool, England

    @SkyHelpTeam And you can tell me you’re not willing to “provide me with further assistance” but when I refuse to pay my bill and move over to @virginmedia I’ll be telling sky it was due to the SHITTY service I received on Twitter ...

  • kevello afc warner colts u15s (@kevello) reported from Liverpool, England

    @virginmedia any chance of getting a call to sort internet out been losing signal for weeks now won’t come on 😡

  • flux_blair Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia No a web page. Issue i had with my router is that it was overheating as a lot of traffic and 2x VPN's where being used. Also port forwarding for my printers and stuff. In short not fit for purpose. Put it in dumb mode and get your own router.

  • ShitofHan Hannah🌹 (@ShitofHan) reported from Liverpool, England

    Another day of me hot spotting to have a Zoom call! Thanks @VOXI_UK for having signal when @virginmedia doesn’t work!

  • Niarosita_ Nia (@Niarosita_) reported from Liverpool, England

    Why are virgin media so shit (I’m willing to bet it’s because of Branson)

  • MarkHughes_ MH (@MarkHughes_) reported from Liverpool, England

    @jamiec1995 @virginmedia Won’t show the 5G network on the wireless at all, reboots back the the 2G one its saving the settings then when you click WiFi it’s not there and reverts back to only showing the previous WiFi’s

  • smigdog39 paul smith (@smigdog39) reported from Seaforth, England

    @virginmedia my tvbox is broken hod can i a new get one

  • Gregster29 Greg O'Connell (@Gregster29) reported from Wallasey, England

    .@virginmedia not having the best customer services experience, and it's not due to Corona. 1st time around I was cut off. 2nd time, CSR couldn't get her system to work, but he colleagues was working, yet she wasn't allowed to transfer my call to them, so I'd need to call back.

  • annedwardsrl13 Ann Edwards (@annedwardsrl13) reported from Bryn, England

    @virginmedia Having a lot of trouble getting anyone to answer my queries re my account. No call centre, unable to register or sign in. Text messages not answering! Help!!

  • Sandie42Hunter sandra hunter (@Sandie42Hunter) reported from Widnes, England

    @virginmedia you are getting slated on Facebook looks like you will lose lots of customers after this is over, in the chat you say ring after 1 hour of waiting you get cut off . Poor customer service, my plan has run out so it’s gone up in price I am on Furlough cost cutting .

  • HellsbellsO Helen Walsh-ONeill (@HellsbellsO) reported from Widnes, England

    @virginmedia Hi when I phone my Mum & dad up there phone line is really noisy lots of interference so it hard to hear them there not allowed out as there in there 70 please can you help we have reported this before

  • snicky37 nicola mason 🕷 (@snicky37) reported from Birkenhead, England

    @virginmedia I have been trying for over 4 weeks to cancel my current package which we had as a special offer for the past year, i have received a bill which which is full price!, finally today my husband got through she was rude and hung up. HELP!!

  • flux_blair Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia Way i see it is if they cannot provide the service and you can prove it via speed tests and the like then they will have to do something about it.

  • JessHansonx Jess Hanson (@JessHansonx) reported from Wigan, England

    @virginmedia lots of problems with our virgin! How can I speak to somebody!

  • flux_blair Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia Ive got their router in cable modem mode, strapped onto my own router as their kit is shat. Still its very poor

  • lindastatham Linda Statham (@lindastatham) reported from Warrington, England

    @virginmedia We would not recommend Virgin Media for any online gamers. Terrible latency issues, games unplayable for weeks. 😫 No support given 🥵

  • DGParkinson @dgparkinson (@DGParkinson) reported from Standish, England

    @virginmedia I have a vulnerable customer aged 89 who needs urgent help with fault on phone line - can’t get through on phone please respond

  • Bridgey36 Bridgeman ⭐⭐⭐⭐⭐⭐ (@Bridgey36) reported from Eccleston, England

    Come on @virginmedia I am still waiting for you to cancel / freeze my sky sports subscription. This is three weeks since I first contacted you.

  • flux_blair Alex Downes (@flux_blair) reported from Wallasey, England

    @Bluesmachine100 @virginmedia Its been fine today, but yesterday was terrible. Im possibly rebuilding 15 work laptops soon so lets see how they get on with me after that 😉😜😜

  • babawalker Barry Walker (@babawalker) reported from Ellesmere Port, England

    @virginmedia Can you please respond to customer queries as well as promote your company.... #overchargingmeagain

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • danielapitis Daniela Sindrestean (@danielapitis) reported

    @louisemaidment1 @virginmedia Same issues at EN1. And we’ve had them for the past week. Can you please sort it out!

  • Kazzalou99 Kazza (@Kazzalou99) reported

    @virginmedia I have a major problem and I have been trying to call customer services for two days and still haven’t been able to actually get through to talk to someone. Help please.

  • Iwillreturn Juan Van-Wolstencroft (@Iwillreturn) reported

    @virginmedia Poor. Now only have bbc1 and C4 broadband running at 2mb. Engineer no coming in 4 days. Appauling service.

  • DocSan10 Doc Sanders (@DocSan10) reported

    I cut off the DD for Virgin Media broadband over a year ago while it was still in the cheap opening offer year because they kept cutting off, sometimes a whole day at a time & had terrible customer service. I moved to BT & haven't had a problem sine. Now I'm #FasterCloser

  • kenworthy39 SuperJCharity (@kenworthy39) reported

    @CrazyOcelot @Davep130278 @virginmedia Keep fingers crossed, I had to leave them due to continues problems!

  • NickDevon5 Nick Devon (@NickDevon5) reported

    @monazamguitar @virginmedia Like everything Virgin get involved in bad value for loads of dosh to them. Virgin Money the worst investment you could ever make & like Branson their founder , all marketing /fraud & no delivery . The FSA should investigate .

  • WayneSmyth6 Wayne Smyth (@WayneSmyth6) reported

    @virginmedia Where are 'all of these alternate contact methods' located? Have you hidden them? I certainly can't find them via the link you provided. I can't find a customer service email address. I login to my account and there is no obvious option to send a secure message.

  • cakeyandcrispy Forestman (@cakeyandcrispy) reported

    @virginmedia #fastercloser Another bullshit advert but you still do nothing about your **** Customer Service. Prices go up but your service gets worse

  • adriangoff18 adrian goff (@adriangoff18) reported

    @virginmedia Hi i was offered a new phone by your company a while back but i do need to speak to virgin mobile again as my phone is becoming rather poor need a new upgrade.

  • boyan_london Boyan (@boyan_london) reported

    @virginmedia when are you going to sort out your service (?!) since 7-8pm last night and now 6.25am I have no broadband and tv service. It’s unacceptable, I’m paying for none existing service. London area RM10 8AE