Virgin Media Outage Report in Prescot, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (15%)
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Total Blackout (10%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, Wallasey, Wigan, Birkenhead, Ellesmere Port, Runcorn, Eastham, St Helens, Widnes, Prescot, Ormskirk and Leigh.
City | Problem Type | Report Time |
---|---|---|
Liverpool | TV | |
Warrington | Internet | |
Liverpool | Internet | |
Liverpool | TV | |
Liverpool | Wi-fi | |
Liverpool | Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Andy Gibson
(@GibboLFC1892) reported
from
Hindley, England
@virginmedia Want to downgrade my package. Your online service does not work or wait an hour on the phone. I'll just cancel my direct debit..They'll ring me then. Off to BT
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@virginmedia @Logical1966 Liars. It’s Virgin’s job. Not the customer’s.
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Brian O'Keefe
(@rider45) reported
from
Seaforth, England
@virginmedia @Ebb1 @DeejayEnforcer You could start with your website, would allow people a degree of self help instead of seeing “Oops there was a problem”
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Woggy
(@Allenwalkden) reported
from
St Helens, England
.@virginmedia you're flakey broadband had stop working, again! WA10, trying to work from home and it's so unreliable, can't wait to change at the end of my contract, you're service is a joke.
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Andy Gibson
(@GibboLFC1892) reported
from
Hindley, England
@virginmedia I want to downgrade. Lowest TV package (no BT Sport) 50MB broadband Weekend calls How much pm would this be. Currently on Full house and I've been told it's going to £85 pm. This is far too much. Need to get costs down.
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JC🔴⭐⭐⭐⭐⭐⭐
(@JoeyCaldwell) reported
from
Roby, England
@virginmedia download speeds today have been an absolute disgrace. Usually spot on but last two days struggling to make 20mbps. Joke of a service
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david robinson
(@robbo1982) reported
from
Liverpool, England
@virginmedia is tv go down wont let me log in
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Edward Cawley
(@scubasteady) reported
from
Birkenhead, England
@virginmedia how do you expect to retain my custom if the wait for retentions team is 45 mins is there no other way to cancel
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Emma
(@EmmaZhaan64) reported
from
Roby, England
@virginmedia I see we once again have no broadband or TV service in my area; any idea when this might be fixed. No rush I just need the broadband for work, that’s all!
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Anthony ajones
(@Anthony1981Feb) reported
from
Birkenhead, England
@virginmedia Still running slow. Averaging around 9-10mbps
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Debbie Thorpe
(@debbiethorpe70) reported
from
Wigan, England
@virginhelp @Virgin Its your company we have a issue with virgin media broadband my is currently on hold after being passed from pillar to post for 2 days to the technical team hes not had a reply for almost 2 hours so weve left it open as we have somewhere to be
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YODELhell
(@YODELhell) reported
from
Ellesmere Port, England
@Logical1966 @virginmedia Neither Virgin nor YODEL gives a flying f*ck about the customer - and that’s the truth of it.
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Sambo
(@Sam_Miller98) reported
from
Westhoughton, England
Virgin Media has been utter dog **** these past few days
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About Autism
(@AboutAutism1) reported
from
Wallasey, England
@virginmedia Are there issues in the CH45 area ..our WiFi is constantly going off and neighbours report problems too We are constantly re setting and it lasts about 10-15 mins before signal is lost again #losingthewill #whatarewepayingfor
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john hewitt
(@jhewitt1771) reported
from
Appley Bridge, England
@virginmedia shocking service from the mobile team.Had a problem with a number and tried to sort it for 6 months now .Keep getting passed around then phone goes dead.will be moving all my services back to sky
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp We were promised a signal booster when we upgraded our equipment. It’s been over 5 months now!
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Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
Never use @virginmedia its utter ****.
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Brian O'Keefe
(@rider45) reported
from
Seaforth, England
@btsportfootball @btsport The football on BT Ultimate on @virginmedia is unwatchable due to the sound issues. Thought it was a one off the other day but it’s bad again today.
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Tim Lyth
(@the_eporter) reported
from
Ellesmere Port, England
@virginmedia I just changed my account from my mums account as she has died to mine but I need to find out the info to connect to my tivo as its changed obviously. Please help
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StaceyWacey
(@StaceyK1980) reported
from
Liverpool, England
@virginmedia is there a number for customer services where you actually speak to a human being please. I have been trying for two hours now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amanda Jill Hunt
(@TheBunkerHunt) reported
@virginmedia I tweeted recently about the poor Broadband I’ve had since early November. You asked if I had contacted your complaints dept on line. I have done so twice but all I get is texts telling me to phone the usual Virgin number which, as I’ve advised, cannot help me..
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Jonesy
(@Beechside) reported
@_PearlsAsinger @virginmedia Been there. Appalling customer service. They said the same to me at the end, it’s laughable. The number of complete lies I was told by customer services about who was responsible to make me go to a different dept I lost track of. Took me weeks, count yourself lucky!
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shane
(@shane56152943) reported
@Iculand0 @CM_Richardson91 @MartinSLewis If you want to go down that route I’d look at something like Virgin Media. They take on new starters (different to apprenticeship) on around £26k per year. Do this to get experience in a similar field and then do night college to get qualifications to be a qualified electrician
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Dan Mansfield
(@DanMans84) reported
@virginmedia Same as always, absolutely no idea at all. So now we are on our 4th failed install and really starting to loose our cool, you have systematically taken the p&@s out of us and you don’t have a clue what you are doing. I am taking my complaint as far as is possible and won’t stop
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Stuart Green
(@StuartG89565958) reported
@virginmedia Problem centres around Internet speed or availability. Wireless fine if main router working, but everything does down the pan when router performance varies.
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Stevie
(@SPH1964) reported
@virginmedia Thx for getting back so quickly. Recent experience of the 150 number (and I've had in excess of 30 calls to them in the last 8 weeks is awful). I guess I'll just need to wait for chat to work to get the POD. Then I can leave Virgin.
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Sean Rotheram
(@RotheramSean) reported
@virginmedia So it says I move to WhatsApp as the agent left. Move to WhatsApp and have to go through everything again and now I’m waiting. Appalling service. Shocking.
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Alex Savage
(@MonsieurSavage) reported
@virginmedia Yes we’ve raised a ******* complaint…. Its been 3 ******* months. Your call centre is in India and your WhatsApp/call centres support don’t speak to one another. We have in writing about getting compensation but still NOTHING.
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Stuart Green
(@StuartG89565958) reported
@virginmedia That's another of my problems,the app on phone doesn't recognise my email address !
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Alex Savage
(@MonsieurSavage) reported
@virginmedia Not that you have provided in any obvious way. We have all the correspondences, we have you admitting your faults. We have call logs, we have chat logs the whole lot. I can give you our account number but can you actually do anything to help..?