Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Widnes, Warrington, St Helens, Ellesmere Port, Birkenhead, Prescot, Northwich, Runcorn, Skelmersdale, and Bootle.

City	Problem Type	Report Time
Liverpool	TV	8 hours ago
Wigan	Wi-fi	1 day ago
Liverpool	Internet	4 days ago
Wigan	Internet	4 days ago
Liverpool	Internet	4 days ago
Widnes	Total Blackout	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Lindz Devine (@LindzDDub) reported 3 minutes ago from Wigan, England

  @virginmedia I have to say your Internet connection is ridiculous... for months on end, it's been shocking. I'm sick and tired of resetting my hub, I shouldn't be having this issue. Never had so much issue for the years I've had you and now, the past 6 months, I'm paying monies…

• 
  Sarah Hill (@Its_Sal_Queen) reported 3 minutes ago from Liverpool, England

  Would love to be able to start work @virginmedia, but the Internet is down.

• 
  Tom Rushton (@tomrushton88) reported 10 minutes ago from Haydock, England

  @virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way

• 
  Martin Travis (@lurkinhead) reported 13 minutes ago from Birkenhead, England

  @virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?

• 
  Christopher Bray (@cbray72) reported 16 minutes ago from Liverpool, England

  @virginmedia I think so yes there's definitely a issue of some description as it keeps happening all the time

• 
  Tim Jackson (@TimmyJ1972) reported 19 minutes ago from Garston, England

  @virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”

• 
  Paul Stockton (@pstock62) reported 19 minutes ago from Horwich, England

  @virginmedia Internet down in BL6 5RN, any idea's

• 
  Lesley Murray (@les_murray71) reported 26 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks but not helpful receiving a text to say issue resolved, service has been off for 14 hours now, any background to reason why? Its a massive area to be out with no explanation

• 
  Lesley Murray (@les_murray71) reported 29 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?

• 
  Elisabeth Hilton (@elisabethhilto4) reported 29 minutes ago from Lowton, England

  @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

• 
  dannyWAFClannon (@DannyLannon) reported 31 minutes ago from Wigan, England

  @Louisewafc @virginmedia Nice of Stoke fans turn up to support us

• 
  Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported 33 minutes ago from Eccleston, England

  Virgin media customer service 🥴😭🤯

• 
  Andrew (@andym1908) reported 33 minutes ago from Warrington, England

  @skytv @skytv . I am disappointed with your customer service and technical team . They have disconnected my sky viewing card . Why ?. I want rectifyying ASAP . Or shall I just cancel my subscription and go over to virgin media

• 
  Gary Kilroy (@Gary_Kilroy) reported 34 minutes ago from Liverpool, England

  Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

• 
  Jack Kelly (@realjackoh187) reported 38 minutes ago from Widnes, England

  @virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.

• 
  Mrs Smith (@SmithysMaud) reported 39 minutes ago from St Helens, England

  Day 42 of no service from @virginmedia. Engineer meant to be coming again today, think I’ve more chance of a unicorn showing up to be fair. 🦄

• 
  Carol Rowles (@CallyRaven) reported 49 minutes ago from Westhoughton, England

  @virginmedia I seem to be the first one to report them, still saying intermittent problems in my area. Can't get to speak to anyone on phone, I rely on the Internet.

• 
  Colin (@ColinBe76578911) reported 50 minutes ago from Liverpool, England

  @MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately

• 
  Tony (@AckerHeron) reported 54 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Tim Cooke 🇺🇦 (@timmycooke) reported 58 minutes ago from Wigan, England

  @virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Darc Knight (@DarcKni68649817) reported 4 minutes ago

  It is the truth. Virgin subscription from £85 to £254 a month because contract expired and they’ll never contact you. This is affecting millions of people @virginmedia can you explain this bullshit?

• 
  Box National (@BoxNational) reported 9 minutes ago

  Hi , how can I escalate a serious issue which after 7 days is getting worse and im getting packages and increases which I am not asking for in fact I cant believe the incompetence from your customer services, its really bad and I need to speak to someone urgently @virginmedia

• 
  Ruth Whalley (@Leftdoubleclick) reported 10 minutes ago

  @virginmedia Hi VM, We need some help. My iron tripped out our board. Everything as back to normal apart from our internet, to and landline. You said you could send an engineer at 6pm tonight. My husband has just had surgery and we need our connection. We also need a new hub.

• 
  Andy Wright (@ncfcandywright) reported 10 minutes ago

  @virginmedia why does my online account have a button telling me to look at my renewal offers but when I click on it I get 'customer exclusion' in the address bar and get told to call? 70ish days until my contract ends

• 
  michaela👑💋 (@michaelad1997) reported 12 minutes ago

  Someone give us a good WiFi provider. Currently with @Hyperoptic that is shocking, TV loads every 2 minutes. Also been with @virginmedia and NEVER again, shocking connection. So yeah an actual decent recommendation would be nice

• 
  John Bhoy Walton (@walton_bhoy) reported 13 minutes ago

  @virginmedia No i am going to i said to the call handler i dont believe a word anyone connected to your company says anymore i took a day off work and was told it was fine. I am paying for something which seems to be known there is an issues which are not getting fixed

• 
  Darren (@DarrenMoggie66) reported 13 minutes ago

  @virginmedia you’re sky sports + streaming is awful and not working ,get it sorted you take enough money of us at least give us what we pay for

• 
  Martin Jones (@MHartleyJones) reported 13 minutes ago

  @virginmedia OK Thanks. A technician will be visiting us tomorrow, though I suspect that the fault is in your exchange switch. My point is that you should keep repairs and sales separate. A customer with a serious phone problem is unlikely to buy extra services at that time.

• 
  Greg Cunnington (@Yuzi87) reported 18 minutes ago

  @virginmedia You gave me no other option but to pay £68 a month while a new customer will pay less than me forever.

• 
  Heinz Beanz (@Delveyboy) reported 18 minutes ago

  Why @virginmedia should not use foreign call centres. Me: my contract is up on th 17th September and I want to cancel. Virgin: ok no problem Me gets an email: your service will be disconnected on the 17th August. FFS.