Virgin Media Outage Report in Prescot, Knowsley, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Liverpool, Billinge Chapel End, Skelmersdale, Runcorn, Warrington, Northwich, Prenton, and Widnes.

City	Problem Type	Report Time
Prescot	Internet	3 days ago
Wigan	Internet	3 days ago
St Helens	Wi-fi	3 days ago
St Helens	TV	5 days ago
Liverpool	Wi-fi	5 days ago
Liverpool	Internet	9 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Matt Attwood (@mattwood1702) reported 5 minutes ago from Liverpool, England

  Internet down no good when working home #virginmediadown #virginmedia

• 
  Kevin Dudson (@Duddydudson) reported 5 minutes ago from Wigan, England

  @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

• 
  DM 🦌 (@DaveMbootlebuck) reported 9 minutes ago from Litherland, England

  @virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.

• 
  Emma (@EmmaZhaan64) reported 11 minutes ago from Roby, England

  @virginmedia according to your representative my wifi is working perfectly and I don’t have any issues! That’s a bit odd considering I no service what so ever!

• 
  Elisabeth Hilton (@elisabethhilto4) reported 11 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

• 
  Rebekah Jones (@RebekahP1nk) reported 18 minutes ago from Prenton, England

  @virginmedia soooo what's wrong this time?? You are just about up the cost to astronomical amounts and now the broadband goes down again ..

• 
  Jonesy (@RWBJ1997) reported 18 minutes ago from Liverpool, England

  @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

• 
  Elisabeth Hilton (@elisabethhilto4) reported 20 minutes ago from Lowton, England

  @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

• 
  Berni Turner 🖤🌹 (@BLTwitchy) reported 21 minutes ago from Liverpool, England

  @virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled

• 
  Jamie McLoughlin (@jmcloughlin) reported 24 minutes ago from Liverpool, England

  Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.

• 
  Jemima (@JemimaCamhs) reported 24 minutes ago from Garston, England

  @virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks

• 
  Pauline Hall (@hall291) reported 26 minutes ago from Halton, England

  @virginmedia how am I supposed to run an online tutoring business from home when your system goes down twice in a day ? #payingmorebutgettingless

• 
  Tim Cooke 🇺🇦 (@timmycooke) reported 30 minutes ago from Wigan, England

  @virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!

• 
  Gary Banks (@GaryBan47314801) reported 32 minutes ago from Liverpool, England

  @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

• 
  Sarah Hill (@Its_Sal_Queen) reported 35 minutes ago from Liverpool, England

  Would love to be able to start work @virginmedia, but the Internet is down.

• 
  Amanda Ralph (@aralph50) reported 40 minutes ago from Liverpool, England

  Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia

• 
  (っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ (@beakybox) reported 41 minutes ago from Litherland, England

  @virginmedia broadband being down again, how, why

• 
  Lindz Devine (@LindzDDub) reported 42 minutes ago from Wigan, England

  @virginmedia @virginhelp I've never had this much issue as I have had today. I'm plugged in on ethernet, I've reset my hub, and checked my area and there is no issue at all. My WiFi is working from my hub but yet its booting me out of Destiny 2 and not just that but the chat parties on PS5 itself

• 
  DM 🦌 (@DaveMbootlebuck) reported 45 minutes ago from Seaforth, England

  @virginmedia No. Can’t get through. I’ve just submitted a complaint

• 
  James (@jgrailpics) reported 52 minutes ago from Liverpool, England

  Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Keith Garrell (@keithg63) reported 6 minutes ago

  @virginmedia I did your call handler can’t help me because the WiFi is currently back and he can’t explain the loss of service earlier this afternoon and your systems don’t allow escalation. I used to think Virgin gave reasonable service……..

• 
  Jeff Harris (@jeffharris_665) reported 6 minutes ago

  @virginmedia With the main cabling on three engineer visits each one has failed to solve the issue by swapping to another hub 3 your colleague who I spoke to yesterday told me a hub 5 is the solution to provide a more stable connection I’d say that’s the last roll of the dice

• 
  Iain Kenny (@ik53000) reported 8 minutes ago

  @virginmedia - not sure what part of next service is when you book it for January -absolute joke, wonder why people leave you ?

• 
  Jake March-Jones (@jakeleopold) reported 9 minutes ago

  @netflix @virginmedia sort the Netflix app pit on the virgin box guys... So sluggish and slow. Controls never work so you gotta exit and reopen

• 
  Timothy Cakebread (@cakeyb2) reported 10 minutes ago

  @virginmedia Thanks and it’s c-281122444. I think the complaint has been closed as nothing is coming up on the account. It related to the issues with the box and the delay in getting WiFi pod (which has now arrived). Can you check when we should get a call back please?

• 
  David Fauvrelle (@magicfauvrelle) reported 12 minutes ago

  @virginmedia Will do.. Getting ridiculous having to tweet about getting my tv and internet working.. looking like I need to buy a three 5g box to cover the service your meant to be providing me. Now the TV is completely gone, trying to get the new 360 box working. No service at all ..

• 
  Owen Butterfield (@smooyacs) reported 14 minutes ago

  Hey @virginmedia. Please can you contact me via DM ASAP. I would like to speak to someone regarding broadband speeds / being capped at specific speeds. Making it impossible for me to work, just need to know if I need to find new internet or you can help with the issue:)

• 
  Gracie 💛 (@Gracekennyxx) reported 19 minutes ago

  Another day, another day of SHOCKING service from @virginmedia No Wifi until next Thursday after being told someone could sort it for me tomorrow, working from home is going to be fun when all I have is a phone

• 
  Simon Waters (@SiH2Os) reported 20 minutes ago

  @virginmedia why is my frail 96 year old aunt's phone not working? First it was the switch copper to fibre, then it was turned off, then on x3 over the months. Now the help desk claim there is local outage but website and neighbour agree it's working?

• 
  Savage (@SF_Savagee) reported 22 minutes ago

  @smooyacs @virginmedia We have had issues with virgin for years. Don't know why but whe the speed or connection is "playing up" just logging into the account on that pc seems to fix the issues temporarily... might just be a bug for us ut you never know!