Virgin Media Outage Report in Prescot, Knowsley, England
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The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Prescot, Wallasey, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes, Skelmersdale and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Wigan |
TV | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia There is no problems in the area... equipment is all plugged in/installed properly. My wife is working from home & keeps getting interrupted & misses calls etc.... Needs sorting now
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Goth Scouser
(@Liam_Hawksey) reported
from
Haydock, England
@virginmedia How come new customers (including my next door neighbours) can get 1gig broadband but I can’t get it as an existing customer? The site keeps telling me the 350mb is the fastest available when it isn’t?
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Ian Warburton
(@warbles) reported
from
Leigh, England
@virginmedia no internet M29 status pages say no problem. Restarted hub and not coming online.
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia My internet keeps going off on a daily basis for roughly 10/15 mins at a time 2:3 times a day. I have a complaint going thru....There will be another one if you don’t sort out this problem & the other problems within the next 24hrs
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Anthony Jones
(@antjones47) reported
from
Birkenhead, England
@virginmedia I’m fed up of calling your team! I’ve been on the phone to them constantly since the 25th of September to get this all sorted! As I’ve said I’ve made one complaint already & yet you do nothing! Pathetic
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Dean
(@DeanPicko) reported
from
Warrington, England
Rang to downgrade @virginmedia package, spoke to 3 different advisors and it appears the prices are literally plucked from their arses on the spot offering less of a discount than at first 🤦🏻 no customer loyalty & staff dont care. Req cancellation after the poor service today!
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GRT 🪐
(@jurrjurrtbull) reported
from
Liverpool, England
@virginmedia The transfer is still processing I believe but the wifi is still down
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia what’s the point of that message us part in the app you never answer it asks me every day if I still need help and says I’m going to be transferred then I never get anywhere
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Synyster Zero - Mafia (Definitive Edition)
(@SynysterZero1) reported
from
Liverpool, England
@virginmedia No, I'm great. No problems with Virgin Media. 👍🏻
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Chris Hall
(@Chris_Hall1312) reported
from
Liverpool, England
@virginmedia A bot service? 🙈 I can’t even get my issue resolved with human interaction so I would stand no chance with a bot!! Can you send me the best email / telephone number to use for your complaints team please? Thanks This is poor @richardbranson
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Chris Hall
(@Chris_Hall1312) reported
from
Seaforth, England
@virginmedia ...went off. Since, we were told to get everything reconnected and it would all be back on within 72hrs - we’re now in over 72hrs and nothing has changed. Also, to add, the Hub 4 has been shockingly bad, 1GB but it’s slower than my previous 350mb box. Any suggestions?
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GRT 🪐
(@jurrjurrtbull) reported
from
Liverpool, England
@virginmedia It says it’s fine in my area, maybe it’s the account transferring over. I can’t even sign in yet to see either :(
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Gemma Elizabeth
(@Gembles13) reported
from
Rainhill, England
@virginmedia Are there services issues in L35?? The website won't let me us the postcode checker and our Internet is down!
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Ste the H ⚽️🥊
(@StetheH) reported
from
Liverpool, England
Set the @virginmedia hub 4 up and is performing worse than the previous. Watching the boxing via sky go and keeps stalling and buffering. Also before when checked the speed it was 20mb when pay for 100mb. Waste of money as never get what pay for.
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Ian Richards
(@irichard94) reported
from
Birkenhead, England
@virginmedia I rang yesterday and you offered a new monthly rate for our package going forward. You then emailed confirming a higher price. I have tried 3 times to use your messaging service but, after giving details of my query, the chat then goes dead! Very poor service!
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MisterDaz
(@MisterDaz) reported
from
Ellesmere Port, England
Hard to accept an email from @virginmedia stated our new 360 box is £27 cheaper for new customers, but we’re an existing customer so we have to pay more. They may as well have signed off the email with ‘f*ck you’.
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steven rothwell
(@steven_rothwell) reported
from
Hindley, England
@virginmedia how do I make a complaint about the installation at my mums property?
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Jamie McLoughlin
(@jmcloughlin) reported
from
Liverpool, England
Any Virgin Media customers in Liverpool having wi-if issues? We can’t connect to it at all.
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Chris Hall
(@Chris_Hall1312) reported
from
Seaforth, England
@virginmedia I rang on Sunday to cancel my TV, phone and upgrade my broadband (to a hub4). The advisor told me I had 30x days before my tv and phone cut off but my internet would be fine and would just upgrade when I plugged the new box in! When I activated it everything....cont...
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Ian Farr
(@ianfarr) reported
from
Ellesmere Port, England
@virginmedia how difficult it was trying to cancel a contract that's got less than 2 weeks left to run. Cant be charging people to cancel a contract with that amount of time. Plus you took more money off me last bill. Ridiculous customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Loughlin
(@pjl87_) reported
@virginmedia Wi-Fi in SW9 has gone down twice in the last two days. What's going on? It's now costing us more in hot spotting to compensate
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Louis
(@Louis054060191) reported
@virginmedia fix your internet
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Stevejland
(@stevejland) reported
@virginmedia Hi, I placed a new Sim Card order last Wednesday, order status is showing as "parked" & I will be contacted but no correspondence received, please help.
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Sean Ginge Sutch ↙️
(@Ginge4eva) reported
@AstridWett @virginmedia Stop answering the door stark bollock naked then and they might come in and check the problem 👀
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Joe Parkinson
(@Joeparki) reported
@virginmedia I took your advice and called the number yesterday 3/05/2022. The lady on the phone was very hopeful and advised that the problem would be rectified that day. I asked if this was definite 100% which she replied, “yes”! It is now 4/05/2022 and still nothing. Not even an email!!
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T'Other Simon
(@TOther_Simon) reported
Currently on hold to Virgin Media. I *was* phoning up talk about my current broadband package, but the hold music is making me think I might just cancel my contract.
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Tom 🔴🦅
(@tommy_por) reported
@virginmedia I made a payment, but because i missed the DD by a day, my next bill is now £98 instead of £29.99, one of the agents who offered a better package with no extra charge has absolutely messed up my account too, i did put a complaint in and i cannot afford that much
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jonotowers 🦊
(@jonotowers) reported
@virginmedia No not an issue in the area. The engineer wasn’t great with the details other than saying ‘your cable is knackered and needs replacing’ it was fine last week and the cable wasn’t touched so very confused. Having to wait 2+ weeks for replacement is very frustrating.
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Sharps
(@sharper040) reported
@virginmedia our broadband is down due to some work on our road and will be down all day. No notice from you about the works. Supposed to be working from home.
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Clare
(@ClareKeeley) reported
@virginmedia I’ve had multiple texts to tell me my service is active plus a lengthy phone call last night with the installation team who told me it is active and to turn the router on and off. None of this has worked. The team this morning were unhelpful & rude.