Virgin Media Outage Report in Prescot, Knowsley, England
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The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: St Helens, Liverpool, Northwich, Ellesmere Port, Eastham, Wallasey, Warrington, Wigan, Runcorn, Widnes, Skelmersdale, Prescot and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 St Helens |
Internet | |
| Liverpool |
Wi-fi | |
| St Helens |
TV | |
| Northwich |
Internet | |
| Liverpool |
Wi-fi | |
| Ellesmere Port |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Looks like your engineer told me he would book a follow up appointment then didn’t bother. Your customer service lately and ability to provide a service are very lacking
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia offer volt speeds of 350 paying for 200 getting 60ish it’s ridiculous I’ve spent hours sending them proof when jitter high they think resetting it all and spending more hours getting everything back up will work and I don’t it’s only been this bad this time since
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia The team have booked an engineer but advised changes on router settings that have made it a bit better until the engineer can fix it properly
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia can you remind me the link for customer complaints please. Engineer lied, lost working time now still not right and I refuse to keep paying when I’m not getting a steady working internet let alone at the volt speeds as advertised
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Every time it fails I have never been asked to do a reset. The last time they checked their system and sent an engineer who put attenuation on it as the jitter was high and the system showed a fault their end
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I need to make a complaint and submit my bill for time wasted with tests that show me what I already know….it’s faulty and has been on and off for a long time and each fix doesn’t fix it
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Ada Yoga🧘🏾♀️
(@Krys_yogi) reported
from
Liverpool, England
@virginmedia Just seen an update that there's an issue in the area. How long is this gon take to fix? Some of us have work and need to be online. This is rather frustrating
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia are useless fixing an area so they break your broadband then get you to do lots of useless tests that show the same thing then ask for a reset that will not fix anything
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia They’ve sent a signal to it which they say will fix it but it’s even worse now
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Phil Donoghue
(@Phil_Donoghue1) reported
from
Leigh, England
@virginmedia you literally must be THE most unreliable failing ISP in all the land… Yet another outage which you laughably call “improving our network” and you’ve never provided even half the speed we pay for. About time OFCOM held this company to book!
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Andy Daley
(@AndyDaley) reported
from
Roby, England
@eddie_corrigan @virginmedia Is it skipper? It's absolutely garbage. Thank god its only twice a year
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Phil Donoghue
(@Phil_Donoghue1) reported
from
Leigh, England
@virginmedia Shameful… latest update, we hope to resolve the issue by 4pm tomorrow! That’ll be over 24 hours down and you’ll still expect your money! Awesome service 👏🏻👏🏻👏🏻
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia He swapped out the router said that solved a bit of the issue but speeds still not as expected then said he would have to book a longer appointment to figure out the issue so he went. Waiting for another appointment
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Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia hi I’m having problem with tv and internet service in L25 but you aren’t accepting incoming calls?? What to do?
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia @primevideosport told me my TV not connected to Internet which it is. Was working and then wasn't. Now working but really sick of reoccurring problems when my @primevideosport goes off & told it's an Internet problem. If Internet problem wouldn't I lose everything?
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Nick holt
(@Holty_74) reported
from
Wallasey, England
@virginmedia service has been down on the Wirral most of the day. Any idea when a fix will happen?
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sarah nugent
(@sarahnuge) reported
from
Roby, England
@virginmedia Liverpool not working either, can’t even access website or phone
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Ada Yoga🧘🏾♀️
(@Krys_yogi) reported
from
Liverpool, England
@virginmedia you guys are really ***************. What's with the network outage?? Please fix this!
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Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Connection problem with Apps. Phone & told to give no. underneath box. Difficult 2 bend down, hold box & phone. How can there b a problem when the TV in other room is working? Sick of having a text to do it myself or ask 4 tech help from someone who can't help.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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katie
(@justgettingbyx) reported
@virginmedia I was given false info leading up to signing a new 24 month contract. Now the cooling off period has passed I have been informed by my latest bill that what I was told has not been honoured. I raised it with webchat team who put me in contact with complaints team - the rude agent
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GalaxyPuppet
(@GalaxyPuppet) reported
@virginmedia Thankyou for your reply. It seems I'm now liaising with a different team in DM as they wanted me to re-authenticate myself and asked what the problem with my connection was. I had to start again right back at the beginning. I was chatting in DM last week and told them that the..
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Raymond Lesley
(@raymondlesley) reported
Hey, @virginmedia looks like broadband is down in DE56 .. when will it be back up, please?
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IdleMancer
(@IdleMancer) reported
@virginmedia I've not had broadband all day and now the services portal is saying an estimated fix time of 11:06pm TOMORROW. What is this shambles. I work from home and so two days impacted now. Can you give any update besides what your shocking services portal gives?
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Katie Buckingham
(@katie_katie23) reported
@virginmedia I am getting extremely frustrated by your service, trying to get through to speak to a person is extremely frustrating as are hidden costs and actually getting a problem sorted. Moving home with my virgin media has been far more stressful than the actual house move!
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Ruaraka
(@Ruaraka1) reported
@virginmedia You have answers for everything other than offering a normal service
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That's Interesting
(@24889023P) reported
@virginmedia tried and failed again for the last time to get a WiFi pod off you guys after 2.5 years of being a customer. Hello @EE 👍
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IdleMancer
(@IdleMancer) reported
@virginmedia I've not had broadband all day and now the services portal is saying an estimated fix time of 11:06pm TOMORROW. What is this shambles. I work from home and so two days impacted now. Can you give any update besides what your shocking services portal gives?
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Dan east
(@Danwest7619) reported
@virginmedia please get in touch with me. I’m having a nightmare trying to sort out my broadband package on the phone, need help from higher up #virginmedia #broadband #internet
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Andy Bhoy 🏴
(@Andybhoy_1) reported
@virginmedia i was advised that virgin media would be cheaper and better than sky if i made the move ( ok ) 1 hour after install and my internet has a network issue and wont be back up till tomorrow GREAT START SO FAR