Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Wigan, Liverpool, Widnes, Warrington, St Helens, Ellesmere Port, Birkenhead, Prescot, Northwich, Runcorn, Skelmersdale, and Bootle.

City	Problem Type	Report Time
Wigan	Wi-fi	13 hours ago
Liverpool	Internet	3 days ago
Wigan	Internet	3 days ago
Liverpool	Internet	4 days ago
Widnes	Total Blackout	4 days ago
Warrington	Wi-fi	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Lindz Devine (@LindzDDub) reported 2 minutes ago from Wigan, England

  @virginmedia I never have any issues when it comes to my laptop, though. Just my PS5

• 
  Tim Jackson (@TimmyJ1972) reported 9 minutes ago from Garston, England

  @virginmedia I’d love to hear from how I’m supposed to report an issue with my broadband. You can’t do it via live chat and seemingly not via the phone either as you’re “experiencing difficulties”

• 
  Carol Rowles (@CallyRaven) reported 14 minutes ago from Westhoughton, England

  @virginmedia I seem to be the first one to report them, still saying intermittent problems in my area. Can't get to speak to anyone on phone, I rely on the Internet.

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 14 minutes ago from Haydock, England

  @virginmedia If my bill went down with my speed, I wouldn't mind.

• 
  Matt Attwood (@mattwood1702) reported 22 minutes ago from Liverpool, England

  Internet down no good when working home #virginmediadown #virginmedia

• 
  Capitã Nat (@NatashaVic) reported 22 minutes ago from Liverpool, England

  @virginmedia Can I speak to a human, please? It’s impossible to speak to anyone here. I paid for my bill via bank transfer more than a week ago and it hasn’t been registered. Phone service is not recognising my password and I can’t find a live chat.

• 
  Rebekah Jones (@RebekahP1nk) reported 24 minutes ago from Prenton, England

  @virginmedia soooo what's wrong this time?? You are just about up the cost to astronomical amounts and now the broadband goes down again ..

• 
  zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported 24 minutes ago from St Helens, England

  You say you care about your customers and if you did you would fix your ******* **** Internet problems that everyone is having and don't even bother replying @virginmedia

• 
  Councillor Michael Haw *🇺🇦 (@CllrMichaelHaw) reported 31 minutes ago from Eccleston, England

  Virgin media customer service 🥴😭🤯

• 
  Elaine Brown (@laineypb2109) reported 32 minutes ago from Birkenhead, England

  @virginmedia sort your **** out. No service at all since half 8 last night. Wirral CH41 area

• 
  Cambo (@cambo691) reported 32 minutes ago from Birkenhead, England

  @les_murray71 @virginmedia This and their woeful customer service is why we binned them off mate

• 
  Amanda Ralph (@aralph50) reported 36 minutes ago from Liverpool, England

  Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia

• 
  Jack Kelly (@realjackoh187) reported 37 minutes ago from Widnes, England

  @virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?

• 
  Mrs Smith (@SmithysMaud) reported 43 minutes ago from St Helens, England

  @virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.

• 
  Maureen StewartJones (@supergran22) reported 43 minutes ago from Eccleston, England

  @virginmedia Thanks. Very frustrating and time consuming. Spent whole afternoon trying to sort it. Twitter not really the best way to resolve issues especially with an 82 year old.

• 
  Mrs Smith (@SmithysMaud) reported 45 minutes ago from St Helens, England

  @virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.

• 
  Jack Kelly (@realjackoh187) reported 46 minutes ago from Widnes, England

  @virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would

• 
  Mrs Smith (@SmithysMaud) reported 47 minutes ago from St Helens, England

  @virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.

• 
  Mrs Smith (@SmithysMaud) reported 48 minutes ago from St Helens, England

  @virginmedia I reported a total loss of service on 31/8. It was finally fixed this morning. After no shows, lies and weeks between visits. They have not even offered to cover the cost of my last 3 dd’s which I wish I hadn’t paid as I had no service whatsoever

• 
  Rob (@Robertlfc_) reported 57 minutes ago from Liverpool, England

  Sort your awful Wi-Fi out @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  (Re)Search & Destroy (@TruthAsylum121) reported 5 minutes ago

  THREAD 9 — COMMUNITY CALLING AND THE MONEY BEHIND THE DEVICES The Community Calling programme gives us another important part of the story. Virgin Media O2 and Hubbub have worked together to collect and redistribute unwanted smartphones. Migrant Help has been one of the organisations receiving devices for asylum seekers and refugees. Then there is the Tech Lending Community Fund. The first phase was worth £400,000 and supported charity partners to establish tablet-lending hubs. The projects included organisations such as Thames Reach, the Kurdish and Middle Eastern Women’s Organisation, Willowacre Trust, Refuge and Leeds Refugee Forum, with tablets and O2 data being made available through the programme. In Swansea, around 700 donated phones were distributed through a Community Calling project, with O2 providing 12 months of free data, calls and texts. Swansea Asylum Seekers Support made 127 referrals to the scheme in 2021. Its records also show £8,175 spent on phone top-ups, covering 1,160 £10 top-ups. There was another £2,400 provided by Hay Brecon Talgarth Sanctuary for Refugees. The funding came through organisations including the Moondance Foundation, Comic Relief/SCVS Emergency Fund and Welsh Government/SCVS Integration Care Fund. This is where the investigation starts moving beyond technology companies. There is philanthropic money. There is council money. There is Government money. There is corporate money. And there are charities distributing the resulting technology.

• 
  Darc Knight (@DarcKni68649817) reported 5 minutes ago

  @andyburnham It is the truth. Virgin subscription from £85 to £254 a month because contract expired and they’ll never contact you. This is affecting millions of people @virginmedia. He is attending to the truth about what is affecting people.

• 
  michaela👑💋 (@michaelad1997) reported 6 minutes ago

  Someone give us a good WiFi provider. Currently with @Hyperoptic that is shocking, TV loads every 2 minutes. Also been with @virginmedia and NEVER again, shocking connection. So yeah an actual decent recommendation would be nice

• 
  Dan Kitwood (@dkitwood) reported 12 minutes ago

  @virginmedia You have ignore me 4 times now, so I'll have to write an official complaint, then go to CISAS.

• 
  John Miles (@WHUbluesman) reported 14 minutes ago

  @virginmedia @D4N7O Not working here

• 
  Eric Byrne (@EricByrne35) reported 15 minutes ago

  @virginmedia nearly four hours without now, come on like, it wouldn't be as bad if your TV package didn't run off the wifi too

• 
  StephenP (@StephenP311275) reported 17 minutes ago

  @virginmedia You were "looking into it" a couple of months ago and nothing happened. I can get a better deal and service by going back to Sky as a new customer.

• 
  TJ Hughes (@FromTinyPennies) reported 19 minutes ago

  My VirginMedia contract is ending soon (thank goodness), but a couple of weeks ago they contacted me to tell me that my box was outdated and could cause issues with recordings. All of a sudden, the issues that are causing me to cancel, have ramped up. Can't play recordings now.

• 
  Ruth Whalley (@Leftdoubleclick) reported 24 minutes ago

  @virginmedia My iron tripped out. We got everything up and running again, but no internet, no landline, no fire to, no sound bar.we rang you for help. You said you would send an engineer at around 7pm this evening. This is very poor service.

• 
  Caroline (@finn33) reported 29 minutes ago

  @virginmedia Why do you want a private message. For what. Just get it sorted. Location is EN3. Private message only hides the info from other users that may be complaining about your shoddy service. I pay enough for this ‘service’ get it fixed.