Virgin Media outages and service status in Prescot, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Newton-le-Willows, Birkenhead, Widnes, Skelmersdale, St Helens, Prenton, Ellesmere Port, Warrington, Runcorn, Wigan, Prescot, Leigh, and Northwich.

City	Problem Type	Report Time
Liverpool	Internet	2 days ago
Newton-le-Willows	Wi-fi	3 days ago
Liverpool	Internet	3 days ago
Liverpool	Total Blackout	3 days ago
Birkenhead	Phone	3 days ago
Widnes	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 9 minutes ago from Haydock, England

  @virginmedia If my bill went down with my speed, I wouldn't mind.

• 
  Tom Rushton (@tomrushton88) reported 9 minutes ago from Haydock, England

  @virginmedia And the last complaint I raised over this got cancelled because it didn't have any details to the complaint even though all the messages are there to see through your WhatsApp service but the retentions team can't see that or deal with the complaint or help in anyway way

• 
  Graeme Radebe (@Radebreast) reported 11 minutes ago from Ormskirk, England

  @virginmedia what have you done to the Sky TV app - its constantly buffering and showing error messages. Just awful service. Please can you get this sorted ASAP please.

• 
  Lesley Murray (@les_murray71) reported 11 minutes ago from Wallasey, England

  @virginmedia Yes got the update thanks, but not helpful receiving texts to say issue resolved, services been off for 14 hours now, any background to the issue?

• 
  Nicola Bates (@Nicolajb87) reported 15 minutes ago from Liverpool, England

  @virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap

• 
  Matt Attwood (@mattwood1702) reported 15 minutes ago from Liverpool, England

  Internet down no good when working home #virginmediadown #virginmedia

• 
  phil61efc (@MirLADas) reported 27 minutes ago from Liverpool, England

  @virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area

• 
  Maureen StewartJones (@supergran22) reported 28 minutes ago from Eccleston, England

  @virginmedia I have a booster. It was sent to me last Spring because of previous problems with TV in this room.

• 
  Gary Kilroy (@Gary_Kilroy) reported 34 minutes ago from Liverpool, England

  Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!

• 
  Elisabeth Hilton (@elisabethhilto4) reported 37 minutes ago from Lowton, England

  @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

• 
  Mrs Smith (@SmithysMaud) reported 39 minutes ago from St Helens, England

  @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

• 
  Kevin Dudson (@Duddydudson) reported 42 minutes ago from Wigan, England

  @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

• 
  Alan Dean (@alandean1878) reported 46 minutes ago from Roby, England

  @virginmedia The nightmare continues!!! Buffering is now a way of life for us. As is watching any programme on a streaming service in short two minute bites!

• 
  Lindz Devine (@LindzDDub) reported 46 minutes ago from Wigan, England

  @virginmedia @virginhelp I've never had this much issue as I have had today. I'm plugged in on ethernet, I've reset my hub, and checked my area and there is no issue at all. My WiFi is working from my hub but yet its booting me out of Destiny 2 and not just that but the chat parties on PS5 itself

• 
  Thomas Evans (@92Tevs) reported 47 minutes ago from Liverpool, England

  @virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?

• 
  Andrew (@andym1908) reported 52 minutes ago from Warrington, England

  @skytv @skytv . I am disappointed with your customer service and technical team . They have disconnected my sky viewing card . Why ?. I want rectifyying ASAP . Or shall I just cancel my subscription and go over to virgin media

• 
  Ray Waring (@RayWaring) reported 55 minutes ago from Liverpool, England

  @virginmedia Please contact me via this route - will be the quickest way to respond and resolve the issue

• 
  Rob (@Robertlfc_) reported 56 minutes ago from Liverpool, England

  @virginmedia just been took out of a game of fifa, that I was winning! Because of your awful internet. Get it fixed!!

• 
  Tony (@AckerHeron) reported 57 minutes ago from Liverpool, England

  Hi @virginmedia, my dear old mum has been on the phone for 20 minutes because her broadband has gone down. Your advisors keep saying to reset the hub and disconnecting before it's sorted. Any ideas? Still using the crap one you sent years ago despite her recontracting

• 
  Jack Kelly (@realjackoh187) reported 58 minutes ago from Widnes, England

  @virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rebecca Réva (@AvaniEbony666) reported 3 minutes ago

  @virginmedia What about WIFI or does your boss really don't care?? 3 Weeks without proper service complaints many times and nothings been sorted!! If it isn't then I WILL BE LEAVING Without PAYING THE REMAINDER OF CONTRACT (or if I do it'll be £1 with 3rd part debt collection) I ain't happy

• 
  Blain (@Blaaiin) reported 7 minutes ago

  Hi @virginmedia, I have been passed from pillow to post since yesterday morning and have been lied to about an appointment that was booked for someone to come to my property and repair my internet and TV services. How do I escalate this? Honestly, the service is a shambles!

• 
  Manoj Parmar (@MannyParmar) reported 12 minutes ago

  @virginmedia The lightning strike fried the virgin media router AND the life line system too. One of your engineers came out yesterday evening and provided a replacement router which fixed the problem. All the residents there will need replacements pls help them asap.

• 
  GB Food Finder (@britfoodfinder) reported 13 minutes ago

  @virginmedia I have message you @virginmedia Looked at the amount of posts to you on this exact issue, it is obviously an ongoing for many of your customers. Please resolve for all? I am regretting now signing up for another 24 months contract. O2 was always seamless

• 
  Mr Nash (@Nasher6328) reported 16 minutes ago

  @OliverGMcManus @virginmedia Under UK law (primarily the Consumer Rights Act 2015), broadband services must be provided with reasonable care and skill and be of satisfactory quality. A complete outage lasting 7 weeks is almost certainly a breach, giving you the right to end the contract and seek a remedy (like cancellation without penalty or a refund for the affected period). Virgin Media participates in Ofcom's automatic compensation scheme for total loss of service (no internet at all via wired connection). You should already be getting ~£10.34 per day automatically after the first 2 full working days of reporting the fault. This doesn't directly let you cancel penalty-free, but it supports your case.

• 
  Sean 💙💛 (@SeanSmi59697180) reported 17 minutes ago

  @OliverGMcManus @virginmedia Im sure you can after so many days of not working as its breach of contract on their behalf. Look into it.

• 
  Suzanne Cornyn (@cornynthecob) reported 18 minutes ago

  @LelJoyce I've got Virgin Media so have been watching coverage on the red button as the 360 coverage has been awful. They were on the studio talking while not covering the Sabalenka game, missing two points as she was serving for the match and then talked over the rest! Awful coverage.

• 
  RPD Pacer (@rpd_pacer) reported 21 minutes ago

  @Cloverbeech @virginmedia Just checked. Their top range broadband is as much as my VM bundle. The service we get is really good, it's the absolutely shocking customer service that comes with it 🙄🙄🙄

• 
  Liam Higgins (@LiamHiggins5) reported 21 minutes ago

  @OliverGMcManus @virginmedia @MartinSLewis honestly think you should help put more pressure on broadband providers. The fact this person has been without broadband for several weeks and can't leave without paying a exit fee is ridiculous.

• 
  Steve Murray Music (@smurraycomposer) reported 21 minutes ago

  @virginmedia Sent an email ad for Wifi Pods. Clicked the link — can't buy one. Googled it — same issue. You're actively losing sales from your own marketing. Someone needs to audit your funnels urgently - you're losing money.