Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Prescot come from postal codes L34.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 03/31/2026 13:35

March 31: Problems at Virgin Media

Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Billinge Chapel End, Skelmersdale, Runcorn, St Helens, Warrington, Northwich, Prenton, Prescot and Widnes.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomLiverpool Internet
United KingdomWigan Wi-fi
United KingdomLiverpool Internet
United KingdomSkelmersdale Total Blackout
United KingdomSkelmersdale TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • jurrjurrtbull GRT 🪐 (@jurrjurrtbull) reported from Liverpool, England

    @virginmedia It says it’s fine in my area, maybe it’s the account transferring over. I can’t even sign in yet to see either :(

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia no wifi this morning in L23 area! Signal up and down! Three people working from home depending on it

  • chodo_baggins24 Jürgen Plop (@chodo_baggins24) reported from Warrington, England

    Just about ready to boot my WiFi box through the window. @virginmedia sort your **** out *** x

  • jurrjurrtbull GRT 🪐 (@jurrjurrtbull) reported from Liverpool, England

    @virginmedia The transfer is still processing I believe but the wifi is still down

  • JudeParkin jude parkin (@JudeParkin) reported from Ellesmere Port, England

    @virginmedia ch66 1se area no wifi service since yesterday! How long does it take to fix a fault?

  • JudeParkin jude parkin (@JudeParkin) reported from Ellesmere Port, England

    @virginmedia Trying to cancel an engineer appointment for tomorrow.. nothing on line to be able to cancel ? Tried calling 150 after 10 minutes got cut off !

  • LisVegas81 Lisa (@LisVegas81) reported from Seaforth, England

    @virginmedia @AndyMcknight67 I am exactly the same going round in circles and I have “signal boosters” which make the wifi go off!!!

  • Chris_Hall1312 Chris Hall (@Chris_Hall1312) reported from Seaforth, England

    @virginmedia I rang on Sunday to cancel my TV, phone and upgrade my broadband (to a hub4). The advisor told me I had 30x days before my tv and phone cut off but my internet would be fine and would just upgrade when I plugged the new box in! When I activated it everything....cont...

  • CharlieIDIC IDIC (@CharlieIDIC) reported from Kirkby, England

    @virginmedia again my internet is down. Down yesterday down today down 2 days before that. Only fix is to pull the power and force a reboot your routers are rubbish

  • Chris_Hall1312 Chris Hall (@Chris_Hall1312) reported from Liverpool, England

    @virginmedia A bot service? 🙈 I can’t even get my issue resolved with human interaction so I would stand no chance with a bot!! Can you send me the best email / telephone number to use for your complaints team please? Thanks This is poor @richardbranson

  • MariaMcCool Maria McCool Davis (@MariaMcCool) reported from Liverpool, England

    @virginmedia one of my landlords has increased speed to 200mg in a property in L15 3JY but the speed still remains at 300kb. Is there a problem in the area?

  • Audigier_Jones Ms. Audigier-Jones (@Audigier_Jones) reported from Liverpool, England

    @virginmedia you need to communicate better!! I’ve been sat without ALL my services for two days, got a text yesterday engineer asking to pickup equipment, a call asking me to complete my order yet I’m already an existing customer! WTF!?!

  • Chris_Hall1312 Chris Hall (@Chris_Hall1312) reported from Seaforth, England

    @virginmedia ...went off. Since, we were told to get everything reconnected and it would all be back on within 72hrs - we’re now in over 72hrs and nothing has changed. Also, to add, the Hub 4 has been shockingly bad, 1GB but it’s slower than my previous 350mb box. Any suggestions?

  • buggadog homer t bugga (@buggadog) reported from St Helens, England

    @virginmedia after 72hrs dealing with online customer services, all I’m gettin is pleasantries and no solutions. Intermittent broadband for weeks, can I start paying you intermittently?

  • AndyMcK1982 Andy McKeown (@AndyMcK1982) reported from Liverpool, England

    @virginmedia @virginhelp Your broadband has been absolutely atrocious for the last two weeks! Constantly buffering! I’m alsoSTILL waiting for my free WiFi signal booster we were promised when we upgraded at Christmas!

  • trendylefty Spooky Monk 🦇 🎃 (@trendylefty) reported from Birkenhead, England

    @NotABotHonest_ @virginmedia Richard Branson has finished counting the money he got from taking the NHS to court and is now on his private Caribbean island beach giving precisely zero ***** about your problems. 👍

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @virginmedia Would love to just get an engineer out to check all ok generally! Never had anyone in over a year! And never any response on my very old omni box 🙄😡

  • MickPyne Michael Pyne (@MickPyne) reported from Ellesmere Port, England

    @virginmedia virgin down again in Ellesmere Port absolute **** service been down since 22:00 and estimated fix of 18:00 today. Thanks virgin

  • ianfarr Ian Farr (@ianfarr) reported from Ellesmere Port, England

    @virginmedia how difficult it was trying to cancel a contract that's got less than 2 weeks left to run. Cant be charging people to cancel a contract with that amount of time. Plus you took more money off me last bill. Ridiculous customer service

  • walshy31 Paul Walsh (@walshy31) reported from Seaforth, England

    @PhilGriffo @virginmedia Seems to be working now. Worst service ever! Roll on contract ending. Can’t even speak with someone to get someone out who the hell understands such a service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • chrischowdavies Kris Davies MA 💊 (@chrischowdavies) reported

    Virgin Media has crashed so hard even the service status page is broken

  • davebeel Dave Beel (@davebeel) reported

    @virginmedia @BEEFY1973 You compensation scheme is rubbish as it does not cover TV. Plus the second something happens you take your website down, and the proviso is for the customer to register an outage which they can't do because you take the website down and don't answer the phone. Fraudlent!

  • trevor2tp Mane Man *💙🌟🌟🌟🌟🌟🌟 (@trevor2tp) reported

    @virginmedia @Leemhammond No point in doing that if you don't update it, last update was 15.30. As usual you're service I'd crap.

  • Georgiezzz George 🇬🇧 (@Georgiezzz) reported

    @virginmedia Hi. Mines still not working.

  • Kesh300 Kesh (@Kesh300) reported

    @virginmedia Poor updates from VM, been out of service for half a day. Still no inkling what’s happening

  • billywizz_13 Oleg Mikhailichenko (@billywizz_13) reported

    Just the 7 hours down for @virginmedia, can't ******* wait until Sky Glass becomes available

  • jacub32 Jake scullion (@jacub32) reported

    @CraigS0309 @sehsmiffy @virginmedia No, they never do mate

  • attalias22 C:Real ☭ 🇵🇸 (@attalias22) reported

    @XrpNufcFanRich @primevideosport @virginmedia I appreciate you're trying to help. I can watch from my pc monitor, but not really point. I pay for a service, i don't want to have to find alternative inconvenient methods. Hopefully they get it sorted.

  • Alexrose90 Alex Rose (@Alexrose90) reported

    So the football is on Amazon prime tonight and @virginmedia goes down in my area…. £95 a month I pay you lot… and it is a bag of ****!!!

  • sparklefinger5 sers (@sparklefinger5) reported

    @virginmedia Don't expect a fix tonight. It's gone 5:30 and they've all gone home for their tea.