Virgin Media Outage Report in Prescot, Knowsley, England
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The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wallasey, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Wigan, Runcorn, Widnes, Skelmersdale, Prescot and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Wallasey |
Wi-fi | |
| St Helens |
Internet | |
| Liverpool |
Wi-fi | |
| St Helens |
TV | |
| Northwich |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Whittle
(@Stixx1979) reported
from
Birkenhead, England
@wilkinsonpete @virginmedia Its appalling mate. Its flagged up daily on here. In a couple of days. You will be contacted on here asking is there any way they can help. Joke of a company.
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Stephen Hopwood
(@hoppyrules69er) reported
from
Liverpool, England
Is there a problem with the wifi @virginmedia in liverpool 🤔🤔🤔
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Phil
(@philstandish) reported
from
Bryn, England
@virginmedia Hi. I've had major issues since I rejoined Virgin just before Christmas. I was passed to the Elite team, who did what they could to resolve the Wi-Fi signal issues I was having. Now in the last 48 hours the WiFi has gone down twice for several hours. But yesterday TV & phone too
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Nathan Booth
(@Nathann_B) reported
from
Liverpool, England
Try to contact @virginmedia on there faulty mobile service or wifi but call keeps ending without me doing any thing
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Whittle
(@Stixx1979) reported
from
Wallasey, England
@DUCKmagstoke @virginmedia Awful customer service. Absolutely shocking.
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Charlotte
(@charl_middo) reported
from
Liverpool, England
@ThreeUKSupport hey 3, both me and my husband have 3G or below 90% of the day at the moment (5-6weeks now) and with @virginmedia also being down we can’t do anything, yet the network coverage says it’s fine… are there any issues in the L9 area for 4G?
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp Why have you rang me twice today offering to fix my broadband issues when I HAVE NOT called to report any??? Cold calling at its finest!
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leanne
(@leannef55) reported
from
Aintree Village, England
Virgin Media and Sky viewers. Is yours the noisiest, most horrible sounding thing when your remote falls off the settee and hits a wooden floor? Virgin remote holder here- massive yes from me! 😖
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ste donnelly
(@ste19410949) reported
from
Widnes, England
@virginmedia speeds are crap again
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Ya Ma's Athletic ⭐️⭐️⭐️⭐️⭐️⭐️
(@philroue10) reported
from
St Helens, England
@O2 network is shocking now u have merged the @virginmedia anyone else havin the same issues can connect calls , internet slow as Car with 1 wheel if any at all. Utter shite
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia Hi - after holding for 25+ mins I spoke with an individual who arranged for an engineer to call the next day which was excellent. Unfortunately it transpired that we were not eligible for a new upgraded box because you did not support our WiFi which means we either don’t purchase
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
WiFi app and it says nope I’m not working at all. The Virgin media account app says I’m not the main account holder but I am and always have been. Virgin customer service and products score out of 10 for brilliant is 1 for rubbish
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia Thanks for your response. We tried on numerous occasions to get it back last night and on the occasions it did kick in it would stall again part way through so we would have to start the process all over again. We closed down the TiVo box to reboot but this
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia didn’t resolve it. The error codes seem like delaying tactics as each time it would tell us it was something else that was the problem. Even when we did get to watch some of the episode it was stuttering at regular intervals. The same also applies to the two
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Stephen Hopwood
(@hoppyrules69er) reported
from
Liverpool, England
@virginmedia Cant sign in as it's the landlords account 🙄🙄🙄
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I deleted the apps from my phone to reinstall and try again but now they won’t download and my friend has the same issue of not the account holder when he is on app
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
WFH really would be so much easier if @virginmedia internet didn’t just bomb out!! Literally so fed up with the poor service, and issues never being resolved, even complained and never received a phone call although they told us they phoned 😡😡
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia movies we recently purchased. It’s important to note that we don’t have any WiFi connection issues with Netflix etc.
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia any more movies/box sets from you as we don’t have the latest TiVo box to support them OR we transfer WiFi suppliers from EE to Virgin!! The word ‘blackmail’ springs to mind!! In the meantime the engineer is going to return with a replacement like for like TiVo box -
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Toby Varsanyi
(@tvarsanyi) reported
from
Bryn, England
@virginmedia after 15 years loyal custom I decide to cancel my contract because I am moving home and you charge me £50 in cancellation charges. Classy. I won’t be using you again.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hiraeth PhD 🏴
(@HiraethX) reported
@virginmedia The new customer was recommended to you by me ... they contacted you because of my referral. Being a bit absent minded referral details were omitted... as a new customer it's unfortunate for him to miss he offer.
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Dat Raider
(@DatRaider) reported
@virginmedia I did the test and it said there are known issues. I have to wait 24 hours before I book an engineer. I want to book one right away.
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HANCOCK
(@HANCOCK_XD) reported
@virginmedia yup issues over wired connection, i have the hub 4 in modem mode and it says no connection issues, i've tried the pinhole reset also
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AdelanteGuy
(@AdelanteGuy) reported
@virginmedia Virgin Media WiFi playing up? We’ve heard Virgin Media users are having trouble with WiFi Connection and Internet Speeds. Here’s a quick and easy fix: • There isn’t one • Did you really think there was a solution? • Don’t be such a fool, at Virgin we don’t care!
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alex boyle
(@alexboyle83) reported
@virginmedia I'm helping a service user cancel her subscription as she is vulnerable. And needs support with tasks such as these.
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kyle_mallory
(@kylemallory8) reported
@virginmedia What a load of shite your Wifi is. Paying for 500mbps and getting nowhere near. 100+ complaints later and still nothing. Definitely going to start looking else where. Sick of 'Drop us a DM' and then do **** all about it.
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Dat Raider
(@DatRaider) reported
@virginmedia It didn’t specify. The automated system just said it has detected an issue whilst it scanned the system
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Ramona R
(@RamonaR159) reported
@virginmedia It seems to only be a strong signal within a few feet of the box
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The Geenie
(@TheGeenie) reported
@virginmedia Ye sort out ye internet so it doesn’t go down 24/7 365
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michelle marshall
(@iamMMarshall) reported
@virginmedia moved home in Jan. requested transfer of all services (incl tel nbr). found out my nbr had not been been ported. raised complaint but closed with no resolve on 19 Feb. still going rd in circle. wd like 2 know if i can get nbr back or raise loss of business claim