Virgin Media Outage Report in Prescot, Knowsley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Prescot come from postal codes L35 and L34.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Warrington, Liverpool, Wigan, Ellesmere Port, Skelmersdale, Birkenhead, Prenton, St Helens, Widnes, Prescot, Runcorn, Leigh and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Warrington |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
TV | |
| Wigan |
TV | |
| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Alan Seeley
(@alan_seeley) reported
from
Liverpool, England
@virginmedia It’s is my TV service the main TV box is unwatchable due to Pixelating
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𝕾𝖙𝖊
(@ResidentStevil7) reported
from
Hindley, England
@virginmedia No problem. I haven’t done that but I will do it now 👍🏼
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can you help please cos i am in trouble with my bank cos of your services thanks
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val alker
(@ValAlker) reported
from
Liverpool, England
@virginmedia I just want a landline and broadband package without the TV - and maybe just Broadband - I want to see your prices and options - and decide - but it seems as an existing customer you don’t want to talk to me about options -
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia my bill is 87 pound this need sorting. and i need help can you help me please i am going to get changed by my bank can you help me please
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Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
@virginmedia I am no longer a customer and I have paid the account in full. It was paid in August 2018 and my credit file is showing that I’m behind on my payments and have been since April 2018 as it hasn’t been updated for 18 months! 4 times I’ve been told my complaint would be dealt with.
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Jennifer Donnelly
(@jen1562) reported
from
Birkenhead, England
@virginmedia Thank you, I’ve tried that. It then directed me to status check page. No issues noted in the area as yet. This was the same as yesterday
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia @habibaaaaaa__ can you help me please i have messaged you 3 times and nobody as got back to me
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Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
4th time complaining to @virginmedia and still NO reply and not dealt with at all. 3 complaint forms submitted and 1 letter. Now with the @financialombuds but going to take a while because of large volumes of complaints 😕🙄 just want my credit file updating! 😡
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I don’t want anything to do with you, I’m fed up talking to you about this. I called up a couple of weeks ago and spoke to a lady who told me there’s nothing to worry about, the system is updated and I won’t be charged. Yet I’ve just received a text. Beyond poor customer service.
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia you have got me in trouble with my bank and now i need help please can you help me please
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can anybody help please is there anybody online please
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paul hallett
(@paulhallett6) reported
from
Birkenhead, England
@virginmedia My wifi keeps going down av phoned few times...thay just don't seem to care put the phone down on a number of occasions....
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia broadband service please i can’t ring 03 number off my mobile phone can you help please
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
So @virginmedia harassing me again about a router i returned a year ago saying it’s not been sent to them. I’m not to blame for their rubbish inventory system. I’ve left @virginmedia to get away from their ineptitude but it never ends. Will be putting it an official complaint.
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claire fraz
(@cfraz172) reported
from
Rainhill, England
@virginmedia got a problem with the TiVo box it’s the second box - tried to reset two days ago and delete everything has been on the screen since then - any suggestions as this has been nothing but trouble and for £122 per month is a joke
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia looks like i am sending my bank charages to you cos you are the people who as cos me the trouble and now i am in trouble with my bank can you help please
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Corey Davies
(@CoreyLDavies) reported
from
Ellesmere Port, England
The customer service from @virginmedia is absolutely shocking!
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia are you going to pay my phone bill cos i can’t pa for the 03 numbers and i need help please and i need help with my bill please can somebody ring me please 07759856496
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Rob Wood
(@Footywirerob) reported
from
Warrington, England
@virginmedia why can I never seem to get through without a twenty odd minute wait. I have a query re my bill and can't seem to speak to anyone
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rich Dundas
(@RICH_DUNDAS) reported
@mrkhndy Even worse than the Virgin Media Customer Service department?
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Jitesh
(@iJiteshGupta) reported
@virginmedia Well how do you want to help me. When I call your customer services I cannot get through to anyone
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Helen Ganter
(@Ganterh) reported
@virginmedia It would be nice it you could inform us why they have one minute fixed the issue and the next it is not working again. It has been off now since 21.55 last night another day I have to find a place to work. Is it going to be down all week. ?? This is not good enough no information
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Duncan Colledge
(@djcolledge) reported
@virginmedia there seems to be no broadband in CV10 area. Website suggests no issues. Just to let you know there is. Cannot run tests as no broadband to run them on.
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Sir Badger
(@1SillyBadger) reported
@virginmedia can you finally tell me why there is still no talking EPG after nearly 4 years and don't tell me it's a hardware issue, we've been through this before and you just released a new settop box a few months back.
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Ben Hayes
(@BenHayes77) reported
@virginmedia Yes, Five has similar problems but all other channels fine.
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mark Coker
(@markCok18922693) reported
@virginmedia @SemperFi_UK TV, Broadband and phone are all down since yesterday. Your service status said "Engineer on site, will be fixed 0130hrs". This morning its "Engineer on way, fix 1630hrs". Spouting utter rubbish from @virginmedia once again! #poorcustomerservice
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Will Hogg
(@wilddoghogg) reported
@virginmedia Hi, Further to outage F009199138, my broadband has come on - which is great, but only at 30Mbps - which is not so great. Please can you acknowledge this is known and is still being worked on?
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A
(@AkashIndia92) reported
@virginmedia It’s still the same since last Friday/Saturday…Even now nothing is working whatsoever. I can see that other Virgin users also facing the same problems!
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Eddie Jones
(@Eddiearsenal77) reported
@virginmedia what is going on with your service in the BR5 area???….no internet from 7am - 2pm yesterday and now it looks like the same issue again!…nothing but a solid red line on my internet box!…