Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 05/29/2025 01:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Widnes, St Helens, Wigan, Runcorn, Warrington, Wallasey, Birkenhead, Prenton, Ellesmere Port, Skelmersdale, Prescot and Leigh.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Internet
United KingdomWidnes Internet
United KingdomLiverpool Total Blackout
United KingdomSt Helens Internet
United KingdomLiverpool Wi-fi
United KingdomLiverpool Internet

Community Discussion

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Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia can someone help me please? I’m about to lose my ****. Never ever known anything like this company. Now telling me lies on WhatsApp. Saying i logged an issue weeks after engineers had already been out to find the fault. Refusing compensation after 4 mths no service.

  • kevsauno Kevin Saunderson* (@kevsauno) reported from Liverpool, England

    @virginmedia hello, issues with TV and WiFi in Liverpool L12 area this morning. No issues showing on the app. Tried all the usual stuff but still no connection.

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia They’ve been today apparently to do the repull and nothing has changed. Still no service. I won’t be paying this month as I’m not paying for nothing.

  • tomrushton88 Tom Rushton (@tomrushton88) reported from Haydock, England

    @virginmedia Don't use this company its disgusting and disappointing the way they treat customers. Been trying to sort my contract out for 3 months now while they rob my money, create contracts that I've not agreed to and cancel complaints that I've raised.

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia No, they just left. Rang your customer service they are now telling me the problem is internal. I’ve had no internet since July, no tv since August. It’s beyond a joke now. 5 visits I’ve had.

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia 3 x engineer visits, each time telling me there’s a blockage. Why does nobody fix it? I can’t even get through to cancel my services and get a refund for the direct debits I’ve paid when I’ve had zero service.

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia Nobody can help me, they just keep asking for patience. They’ve had since august to fix it. It’s unacceptable.

  • StuartWilksHeeg Stuart Wilks-Heeg (@StuartWilksHeeg) reported from Seaforth, England

    @tonymc39 @virginmedia Really, truly shockingly terrible.

  • Nicolajb87 Nicola Bates (@Nicolajb87) reported from Liverpool, England

    @virginmedia can you help my mum and dad they have had no telephone line since yesterday. The internet also went off but that seems to be back on now. It’s vital we get the phone on asap

  • pstock62 Paul Stockton (@pstock62) reported from Horwich, England

    @virginmedia Internet down in BL6 5RN, any idea's

  • ColinBe76578911 Colin (@ColinBe76578911) reported from Liverpool, England

    @MrCallum011 @virginmedia @peterkay_co_uk Ditto . Been down more than a ****** knickers lately

  • 92Tevs Thomas Evans (@92Tevs) reported from Liverpool, England

    @virginmedia do you want the prize for the shittiest broadband ever or would you like to fix my internet service?

  • ZachcloseYT zach close YT 🏳️‍🌈🏳️‍🌈 (@ZachcloseYT) reported from St Helens, England

    @virginmedia you are so crap we don't pay you to keep having problems daily

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia 38 days after the repull should’ve been done? You think that’s good customer service?

  • J0er_82 Jo3r (@J0er_82) reported from Garston, England

    @virginmedia whys your Internet ****?? Never works when I want it to

  • Nicolajb87 Nicola Bates (@Nicolajb87) reported from Liverpool, England

    @virginmedia Im not free no but shes managed to get a whats app going although the numbers they are giving her are not working. She just wants her phone to work.

  • Robertlfc_ Rob (@Robertlfc_) reported from Liverpool, England

    @virginmedia is honestly the worst company for WiFi

  • Robertlfc_ Rob (@Robertlfc_) reported from Liverpool, England

    Sort your awful Wi-Fi out @virginmedia

  • SmithysMaud Mrs Smith (@SmithysMaud) reported from St Helens, England

    @virginmedia All the while taking my direct debit payments for a service I am not getting

  • Billzy79 Billzy (@Billzy79) reported from Liverpool, England

    @Jacedafaceis @virginmedia Yes. Been out to lake district, and 4G mobile phone signal was quick and more reliable than the broadband. And people thought it was normal.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • johnnytortilla johnnytortilla (@johnnytortilla) reported

    @virginmedia This is genuinely the worst service I have ever received from any company. Everyone has been polite, but no-one knows what's going on and no-one is accountable. It's shocking

  • liamdfreeman Liam Freeman (@liamdfreeman) reported

    @virginmedia We've once again been cut off while using your WhatsApp chatbot. Please arrange a call back for us - this is unacceptable. You are not allowed to stop a customer from canceling a service. Three times we've been cut off now after asking to cancel our contract.

  • timdeegan1 Tim Deegan (@timdeegan1) reported

    @virginmedia Now I've been on online help, and now on the phone, for 3 hours, trying to resolve an issue that should have been resolved last week

  • D88lewis David Lewis (@D88lewis) reported

    @virginmedia Hi, thanks for replying. There is not a breakdown, I was asked to show my deductions from bank and Email them to “Missing Payments” missing payments replied to say they don’t deal with my particular issue, and gave me a number to call.

  • BonaFideHiro BonaFideHiro 勇者 🇦🇺 | Sneak Energy (@BonaFideHiro) reported

    @virginmedia Please forgive me, but we have followed these instructions multiple times over the past few days and before & during a LIVE chat yesterday. I would simply like to update our ticket to explain there has been an extreme decline in service since yesterday as per your advice.

  • yatin_suvagiya Yatin (@yatin_suvagiya) reported

    @Monagt @virginmedia Same here I have issue with internet and 3 weeks now no response, 1 guy came 2 days ago and said within 24 hours, other team will come and fix problem, but I do not know how virgin Media count 24 hours???

  • baseblade baseblade (@baseblade) reported

    @virginmedia Well no one has been able to help and still waiting for a member of a team to help as still happening

  • MikGee6 Playmaster (@MikGee6) reported

    Those Paedos at VIRGIN MEDIA never stop, how much pimping can a

  • StaceyFortune2 Stacey Fortune (@StaceyFortune2) reported

    @virginmedia So 22nd has been and gone and still intermittent internet from Virgin. What happens now seen as yr not answering the WhatsApp number. Can we cancel our contract and be refunded for a service we haven't benefited from?

  • MnightMarauder Mxtthew (@MnightMarauder) reported

    @virginmedia Being able to solve technical issues with technicians would be helpful, apparently the best way to solve issues is just to upgrade. Someone who understands the words that come out of your mouth is also a good idea.