Virgin Media Outage Report in Prescot, Knowsley, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 04: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (19%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Prescot, Wallasey, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes, Skelmersdale and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Wigan |
TV | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
-
Tim Jackson
(@TimmyJ1972) reported
from
Liverpool, England
@virginmedia Yes I’ve been told this before… yet it never happened when my bill was generated. Let’s see eh..
-
Mark Langshaw
(@MarkLangshaw) reported
from
Liverpool, England
@virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!
-
Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!
-
Chris Wright
(@ChrisWAzure) reported
from
Liverpool, England
@virginmedia The guy was the most arrogant person I've ever spoke to in CS, retentions is meant to be the end of the line, if it was my service and not my wife's 93 year old nan i'd have cancelled the contract. I asked to speak to a manager and was told "managers don't speak to customers"....
-
Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia Telling me an engineer will come next week now, not good enough. Waited in all morning for one that never came and still no service.
-
Chris Wright
(@ChrisWAzure) reported
from
Liverpool, England
@virginmedia ...when all she has is TV on an old box and a phone line. She's house bound and this is all she has. The 1st feller attitude was disgusting and said like it or lump it. Clearly doesn't enjoy his job at Virgin Media and customer service is not his game! Awaiting a manger today, ty
-
Lee
(@Crosby71) reported
from
Seaforth, England
@_Ludachris @virginmedia Not any more, got **** of them ages ago
-
Tim Jackson
(@TimmyJ1972) reported
from
Liverpool, England
@virginmedia I haven’t seen the credit applied yet, that’s the issue. This will be the 4th time that I’ve been told it’s been corrected and to wait around 24 hours but so far this has never worked
-
Chris Wright
(@ChrisWAzure) reported
from
Liverpool, England
@virginmedia ..i don't know what manager in any way of life won't speak to a customer! I called back and spoke to another member of the team, who has logged it as a complaint, a manager is calling me today and he is looking what he can do for a 93 year old. Being forced to pay £105 a month...
-
CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Can you cancel my contract?
-
Tim Jackson
(@TimmyJ1972) reported
from
Garston, England
@Sarahlw_95 @virginmedia Sarah I wouldn’t bother with WhatsApp, I’ve been speaking to various people for over a month on there trying to sort my incorrect bill. They just tell you it’s resolved when it isn’t. Scandalous service.
-
CryptoDan2k
(@CryptoDan2k) reported
from
Roby, England
@virginmedia Done it again, 3 outages in 3 days. Very poor
-
hazzalad
(@lfc_shirts) reported
from
Seaforth, England
@virginmedia any help?
-
Mark Langshaw
(@MarkLangshaw) reported
from
Liverpool, England
@virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.
-
🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@Virgin @virginmedia I've had no Internet now for 14 days and my bill is due in 2 days. This is disgusting service, your call centre staff are useless, your engineers are useless, this is appalling for £52 a month. Sort the problem out now.
-
murf
(@JohnMurphy9172) reported
from
Liverpool, England
@virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me
-
zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
@virginmedia your Internet sucks
-
Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?
-
🥔 A bean has no name 🥔
(@ylilxanoi) reported
from
Wigan, England
@virginmedia Yeah.. apparently its down in WN1 but nobody is telling me what's wrong or how long it will take. I need Internet to work.
-
Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Revenge
(@scotty_boo89) reported
@virginmedia Ok but I’m not going door to door to ask they might live with it. I asked for a new hub since that day I have a problem so can be sorted or can be taken higher up till it is sorted :) I will ring up and complain again and again or just cancel it. You have the power to report it
-
Ben Wong
(@benwong_uk) reported
@virginmedia My contract is coming to an end soon - anyway I can get the ultimate volt bundle for the same price as a new customer? I’ve called in a couple of times and whatsapp’d and keep on getting told different things 🤪
-
Why
(@FeelingzRaw) reported
@virginmedia I was mis-sold the new package and my complaint has still not been finalised your have breached @financialombuds SLA
-
Rob Howard
(@robthecult) reported
@virginmedia Said TV issues which could be fixed by 5th - but my connection is failing on broadband
-
Why
(@FeelingzRaw) reported
@virginmedia @financialombuds I was cancelling my Broadband as i was out of agreement and then told by your sales advisor to purchase new package which i can cancel once ive used three routers and since been messed about. Its all on the call i was being told was being reviewed part of my complaint
-
Tristan
(@Tweet_Tristan) reported
@virginmedia It was set. Engineer cancelled before the slot basically saying he was finished for the day and couldn’t be bothered. New date is over 2 weeks away and customer service was 0 help on the phone
-
Gary Hurdman LRPS
(@ghotographyuk) reported
@virginmedia Done. You're sending an engineer out and could be charging me £25 for a call out. Nice. I would've thought I'd get a refund for being without a TV service for the best part of 2 weeks. This is the second time your hardware has failed in 6 months.
-
Revenge
(@scotty_boo89) reported
@virginmedia was told there wasn’t a problem in my area as my internet playing up. I have 4 other people in my area with the same problem I don’t need someone to come to my house to fix it it’s in the area can you fix this asap it’s annoying
-
Rachel Wiles
(@rachwiles) reported
Yet another 48 hours with no internet @virginmedia getting rather bored of your shoddy service…
-
Nicholas Almond
(@NicholasAlmond7) reported
@virginmedia @idriselba I would watch but I can't because the WiFi is down again