Virgin Media Outage Report in Prescot, Knowsley, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 11: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wigan, Warrington, St Helens, Widnes, Skelmersdale, Runcorn, Prescot and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Internet | |
| Wigan |
Total Blackout | |
| Wigan |
Wi-fi | |
| Wigan |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia are you going to pay my phone bill cos i can’t pa for the 03 numbers and i need help please and i need help with my bill please can somebody ring me please 07759856496
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
So @virginmedia harassing me again about a router i returned a year ago saying it’s not been sent to them. I’m not to blame for their rubbish inventory system. I’ve left @virginmedia to get away from their ineptitude but it never ends. Will be putting it an official complaint.
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claire fraz
(@cfraz172) reported
from
Rainhill, England
@virginmedia got a problem with the TiVo box it’s the second box - tried to reset two days ago and delete everything has been on the screen since then - any suggestions as this has been nothing but trouble and for £122 per month is a joke
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia looks like i am sending my bank charages to you cos you are the people who as cos me the trouble and now i am in trouble with my bank can you help please
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia my bill is 87 pound this need sorting. and i need help can you help me please i am going to get changed by my bank can you help me please
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia the number in the website is a 03 number and i can’t ring them off my mobile can you help please thanks #
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can anybody help please is there anybody online please
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia you have got me in trouble with my bank and now i need help please can you help me please
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Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
@virginmedia I am no longer a customer and I have paid the account in full. It was paid in August 2018 and my credit file is showing that I’m behind on my payments and have been since April 2018 as it hasn’t been updated for 18 months! 4 times I’ve been told my complaint would be dealt with.
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia broadband service please i can’t ring 03 number off my mobile phone can you help please
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Nicola Connor
(@NicolaAinsy279) reported
from
Liverpool, England
4th time complaining to @virginmedia and still NO reply and not dealt with at all. 3 complaint forms submitted and 1 letter. Now with the @financialombuds but going to take a while because of large volumes of complaints 😕🙄 just want my credit file updating! 😡
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Rob Wood
(@Footywirerob) reported
from
Warrington, England
@virginmedia why can I never seem to get through without a twenty odd minute wait. I have a query re my bill and can't seem to speak to anyone
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Jennifer Donnelly
(@jen1562) reported
from
Birkenhead, England
@virginmedia Thank you, I’ve tried that. It then directed me to status check page. No issues noted in the area as yet. This was the same as yesterday
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia can you help please cos i am in trouble with my bank cos of your services thanks
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𝕾𝖙𝖊
(@ResidentStevil7) reported
from
Hindley, England
@virginmedia No problem. I haven’t done that but I will do it now 👍🏼
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steven horrobin
(@steven_horrobin) reported
from
Wigan, England
@virginmedia @habibaaaaaa__ can you help me please i have messaged you 3 times and nobody as got back to me
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val alker
(@ValAlker) reported
from
Liverpool, England
@virginmedia I just want a landline and broadband package without the TV - and maybe just Broadband - I want to see your prices and options - and decide - but it seems as an existing customer you don’t want to talk to me about options -
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia I don’t want anything to do with you, I’m fed up talking to you about this. I called up a couple of weeks ago and spoke to a lady who told me there’s nothing to worry about, the system is updated and I won’t be charged. Yet I’ve just received a text. Beyond poor customer service.
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Corey Davies
(@CoreyLDavies) reported
from
Ellesmere Port, England
The customer service from @virginmedia is absolutely shocking!
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paul hallett
(@paulhallett6) reported
from
Birkenhead, England
@virginmedia My wifi keeps going down av phoned few times...thay just don't seem to care put the phone down on a number of occasions....
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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caoimhe
(@caoimhec) reported
@virginmedia Someone called May (I believe) called me out of the blue last night after my phone calls yesterday to say they would be the person managing my issue & would contact me the following day...its now 1:30am. I'm gonna guess May isn't calling!
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hannah hill
(@Hannahhill931) reported
@CharlieOvenden1 @TeamYouTube I have virgin media internet but it’s the tv app that isn’t working. Could still be virgin related through internet though I suppose. Yes I had it on last night and at 4am it was not working :(
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Jimmy Swanston
(@jimswanstonlive) reported
@virginmedia Also they said they send me new router and engineer would come but now I’m sure they changed my MAC address for my router as when I go into router settings there are unknown devices now on my network
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Sharon Hattersley
(@slhattersley) reported
. @virginmedia not impressed at being woken by your workmen making a mess of the street, blocking me into my house & forcing hundreds of school children to walk to school down the middle of the road!
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kelsey
(@misskdevine) reported
@virginmedia we have no internet again for the fourth time this week😠 this is completely unacceptable that the outage has gone on this long
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okan sarıca
(@okansarica) reported
@virginmedia I told before and telling you again. If any work outside needed no none could connect from building. So nothing required. The problem is you dont have enough service engineers and you dont care it.
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Steve ♿ 💙
(@Aranbaal) reported
And once again @virginmedia is down. Always says no issues in my area. Then run the test and it says issues. This time it keeps trying to tell me my hub is not connected. No engineers till monday, it's my only outlet to the outside world. Being housebound disabled sucks at times
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H!DDN_O
(@HiDDN_O) reported
@virginmedia THIS IS AN ABSOLUTE JOKE, WIFI CONNECTIONS FROM LAST WEEK ALWAYS SHUTTING OFF FROM NOW TO ABOUT 9am!!! SORT YOUR **** SERVICE BEFORE YOU LOOSE A CUSTOMER FOR OVER 7+ YEARS!!!!
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Tee Ade
(@tee_ade10) reported
@virginmedia I’m really disappointed with my service so far. I am a brand new customer, since I had my box delivered on Tuesday I’ve had no connection! I’ve been told to wait until next Monday for someone to come out. What a great start 🙄 you were recommended to me as well 😢
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Charlie Ovenden
(@CharlieOvenden1) reported
@virginmedia I have a standard TIVO box. Was able to access YouTube early yesterday evening but the YouTube app froze at the YouTube logo screen. Got up this morning hoping it would be ok but still the same issue. I switched off the TIVO and reset the box by turning off back rocker switch.