Virgin Media Outage Report in Prescot, Knowsley, England

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Prescot, England

The most recent Virgin Media outage reports came from the following cities: Prescot, Wigan, St Helens, Liverpool, Billinge Chapel End, Skelmersdale, Runcorn, Warrington, Northwich, Prenton, and Widnes.

City	Problem Type	Report Time
Prescot	Internet	2 days ago
Wigan	Internet	2 days ago
St Helens	Wi-fi	2 days ago
St Helens	TV	5 days ago
Liverpool	Wi-fi	5 days ago
Liverpool	Internet	8 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

• 
  Martin Travis (@lurkinhead) reported 5 minutes ago from Birkenhead, England

  @virginmedia Okay, but with respect, the problem is your call centre say different stuff every time, which inevitably bears no resemblance to reality. Later, VM deny those conversations ever took place and there is no written evidence to back up what was agreed. That's what I am after here?

• 
  Kevin Dudson (@Duddydudson) reported 9 minutes ago from Wigan, England

  @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 27 minutes ago from Haydock, England

  @virginmedia If my bill went down with my speed, I wouldn't mind.

• 
  Laser Lux, Wigan. (@TheWiganParky) reported 30 minutes ago from Haydock, England

  @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

• 
  DM 🦌 (@DaveMbootlebuck) reported 31 minutes ago from Seaforth, England

  @virginmedia No. Can’t get through. I’ve just submitted a complaint

• 
  Sarah Hill (@Its_Sal_Queen) reported 34 minutes ago from Liverpool, England

  Would love to be able to start work @virginmedia, but the Internet is down.

• 
  Andy McGill (@andrewjmcgill) reported 35 minutes ago from St Helens, England

  @virginmedia I have been without broadband all day, a day after you sent me a letter about price increases, an increase for what, even poorer service!!!!

• 
  Matt Attwood (@mattwood1702) reported 40 minutes ago from Liverpool, England

  Internet down no good when working home #virginmediadown #virginmedia

• 
  Jamie McLoughlin (@jmcloughlin) reported 43 minutes ago from Liverpool, England

  Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.

• 
  Berni Turner 🖤🌹 (@BLTwitchy) reported 43 minutes ago from Liverpool, England

  @virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled

• 
  DM 🦌 (@DaveMbootlebuck) reported 43 minutes ago from Litherland, England

  @virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.

• 
  Elisabeth Hilton (@elisabethhilto4) reported 44 minutes ago from Lowton, England

  @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

• 
  Lindz Devine (@LindzDDub) reported 45 minutes ago from Wigan, England

  @virginmedia @virginhelp I've never had this much issue as I have had today. I'm plugged in on ethernet, I've reset my hub, and checked my area and there is no issue at all. My WiFi is working from my hub but yet its booting me out of Destiny 2 and not just that but the chat parties on PS5 itself

• 
  Elisabeth Hilton (@elisabethhilto4) reported 46 minutes ago from Lowton, England

  @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

• 
  (っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ (@beakybox) reported 48 minutes ago from Litherland, England

  @virginmedia broadband being down again, how, why

• 
  Elaine Brown (@laineypb2109) reported 50 minutes ago from Birkenhead, England

  @virginmedia 15% increase, don't think so mate. I'll be in touch via phone shortly with a cancellation notice. So much for long serving customer loyalty

• 
  Tim Cooke 🇺🇦 (@timmycooke) reported 54 minutes ago from Wigan, England

  @virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!

• 
  Rebekah Jones (@RebekahP1nk) reported 54 minutes ago from Prenton, England

  @virginmedia soooo what's wrong this time?? You are just about up the cost to astronomical amounts and now the broadband goes down again ..

• 
  Jonesy (@RWBJ1997) reported 57 minutes ago from Liverpool, England

  @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

• 
  Jemima (@JemimaCamhs) reported 58 minutes ago from Garston, England

  @virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  George Anthony (@Dr_Chuggernaut) reported 3 minutes ago

  @virginmedia It appears to be back now, wasn't sure what the issue was but logged downtime and it said it was an area issue. Didn't miss my counselling appointment, thanks for the reply though

• 
  BigBaldChris (@BigBaldChris2) reported 3 minutes ago

  Another marketing call from @virginmedia despite having asked a number of times to be removed from their list. When I said I now wanted to make a complaint, they then hang up… - is this how #dataprotection works? @ICOnews #removeme

• 
  Sharon (@Smeod) reported 4 minutes ago

  @BernardThresher @virginmedia @virginmedia has the worst customer service ever. They make you wonder whether you'd rather live without broadband! Appalling. I also had 5 hr convo. Nothing was resolved. Made a complaint in writing. Resolution after 10 day wait was to call customer services!!! Case closed. Grr

• 
  DMO_GB (@DMO_GB) reported 6 minutes ago

  Utter incompetence at .@virginmedia movers team. Each person u speak to says previous person made a mistake but THEY can fix it! They don’t. And the next person says the same thing. Again & again, no help and no fix @ofcom

• 
  KITTY 🌿 (@Fullmet4lKitty) reported 9 minutes ago

  @virginmedia But I get that every day. And because it’s okay again when it reaches 24hours it resets. Last night it said the link was down for maintenance so I couldn’t even try it. Honestly I’ve not had one full day where there hasn’t been an issue so far. It’s horrendous.

• 
  Jessica Boatright (@oh_so_boatie) reported 10 minutes ago from Lincoln District, England

  @virginmedia Yes, issues showing. I've had to go to a cafe to work - so now as well as lost hours of income I'm down bus fare and refreshments so that I can use the the WiFi.

• 
  Carl Ward (@CarlWar39707411) reported 10 minutes ago

  @virginmedia hi 8ve come on holiday to Spain but ot keeps saying I'm not registered on network and I can get a single

• 
  Galoona (@Gazoona) reported 13 minutes ago

  @virginmedia your service checker reports no broadband issues in my area. My router confirms I have no internet access. I’ve called your helpline but I just get told to switch the router on & off, then the call ends 🙃 how am I meant to get this resolved if I can’t talk to you?

• 
  Thomas Ian Banwell (@ThomasIanBanwel) reported 16 minutes ago

  @virginmedia Still down

• 
  Mhairi (@mhairicatherine) reported 18 minutes ago

  @virginmedia Can’t get through to anyone that can help me. Now spent over 2 hours trying to get through to someone who can help sort this out