Virgin Media Outage Report in Prescot, Knowsley, England
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The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Wallasey, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Wigan, Runcorn, Widnes, Skelmersdale, Prescot and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Liverpool |
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| Liverpool |
TV | |
| Liverpool |
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| Liverpool |
Internet | |
| Liverpool |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia @Buttonscro You sent me a deadlock letter without even the first complaint being addressed For years your operatives have been saying they have noted my account with requests. Last op o spoke to they said no we don't do that don't have the time standard notes etc. So merely lied
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matt🇸🇱
(@MattJ_213) reported
from
Wigan, England
Why’s it called virgin media when it goes down more than a pornstar
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David Harrison
(@ansumDave) reported
from
Liverpool, England
@virginmedia @Buttonscro Oh and your £70 per month broadband is down yet again
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Darren Buckley
(@dkjc2008) reported
from
Upholland, England
@virginmedia have a home phone which is not working there is no dialtone please advise as I need this as my communication as a terminally ill person
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Rob
(@ListerTheStupid) reported
from
Liverpool, England
@virginmedia 2/2 I turned down all the offers as I didn’t need/want anything.....NOW!!!! NOW!!! Nothing but problems with broadband!!! It’s like the guy who fails to sell me the product has just hit a f**k you switch.. WHY???
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Christopher heaton
(@irishchris89) reported
from
Hindley, England
@virginmedia your WiFi is ******* ****. It doesn't operate properly it randomly switches it self off then can stay off for over an hour. It's been like for over a month now and getting pissed off 😤
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Katharine Guiney
(@KatharineGuiney) reported
from
Warrington, England
@virginmedia Tried several times in good faith to contact you via phone to amend my TV and broadband package to suit budget then followed your robots advice to log into my account which says I cannot do it that way. 14 yr customer. Why should I pay for services I can't cancel?😠
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Sam Cartwright
(@samtcartwright) reported
from
Golborne, England
@virginmedia any update on the internet and phone outage in wa3 area. Your website says the expected time for it to be fixed was 4pm.. been off all day.
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Acko
(@Acko_79) reported
from
Liverpool, England
@spriggy40 @virginmedia Mine was ok last night but just searched west’s and a lot of peoples was down at 12 last night too
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piccl
(@pickle_2020) reported
from
Liverpool, England
@Acko_79 @virginmedia Upgrades apparently. Mines down too
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Kirst-Lou✨💛💜
(@kirst_louisexxo) reported
from
Liverpool, England
Smooth play the same **** every half hour I swear; been here since 2 and I’ve heard the same song 3 times already worse than virgin media.
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
Soooooo fed up with @virginmedia internet dropping out with Netflix, TV & my PlayStation!!! And they reckon there isn’t a problem with our router!! #LIVID
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Acko
(@Acko_79) reported
from
Liverpool, England
In the middle of a ****** business battle an you cut my WiFi off. How **** is your service @virginmedia
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Rob
(@ListerTheStupid) reported
from
Liverpool, England
@virginmedia are you down in Liverpool??? *full disclosure* I’ve not had any problems at all for well over 2-3 years with your service, I got a phone call about a week ago now.... going through all that “what we can do for you as you’ve been a customer for a long time” stuff 1/2.
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David Harrison
(@ansumDave) reported
from
Seaforth, England
@virginmedia You didn't t even address it. Went on your terms and conditions and corporate statement. You have not followed up r own protocol. Would be interesting to see if the plentiful other complaints got the same short shrift. It was the lying and the price gouging that is the worst
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Paul Edgar
(@pjme327) reported
from
Hindley, England
@virginmedia please sort out our internet. We are paying for 300mbs and getting zero to minimal WiFi. Power lines have 0mbs. Have you broken the fibre optic cable? weeks of #Unstable #internet.
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Craig
(@CraigC84) reported
from
Liverpool, England
@virginmedia can you please contact me. Ur customer service is a disgrace
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Dave the deccy
(@davidbowes80) reported
from
Eccleston, England
@BBCWatchdog My dad recieved Absolute terrible customer service from @virginmedia apparently when you cancel a contract in april it still doesn't show up on their system and then get a bill they say they couldn't access his account to cancel it but could when he offered to 1/2
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wayne peers
(@wanner316) reported
from
Golborne, England
@virginmedia Done everything we are even losing signal now when we never did
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Catherine Robinson
(@CatherineR0bb0) reported
from
Leigh, England
@virginmedia @virginmedia my internet keeps turning off and has been for 2 days now. It’s been rebooted and is still doing the same thing. Online checking status says there’s not an issue- there definitely is an issue WN7 postcode
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nikki Pearman 💙
(@NikkiPearman) reported
@virginmedia I think I need some form of booster. If I select the options as per a previous message, they want to run a remote diagnostic check which won’t show a problem. Will this then put me through to an actual human if that’s the case.
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RUSH2112
(@HammersleyLewis) reported
@virginmedia Just checked, no issues according to your site. The Broadband is awful, if we get an hour without resetting the 'box' we think we're doing well.
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Nikki Pearman 💙
(@NikkiPearman) reported
@virginmedia Thanks for calling, is it about broadband/tv etc, confirming the end of my postcode and then what service I need help with I.e. billing, tech etc and then it wants to run a diagnostic check which won’t show a problem as there is nothing wrong with the service
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Grace
(@WakeUpUkffs) reported
@virginmedia I want to cancel right now and I want to take the complaint further
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Holly
(@PyxiePants) reported
@virginmedia After being told there definitely wasn't an issue in this area, the service status says there definitely is and that you're on the way to fix it. Looks like the estimated fix times mean that's it work wise for the day.
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𝓛𝓮𝓮 𝓚𝓮𝓷𝔂𝓸𝓷
(@klekky) reported
@virginmedia I’ve spent an hour and 40 minutes on the phone and spoken to 3 people to cancel my account who aren’t helping me. Can someone contact me I was waiting for a supervisor to call back but still waiting
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Nikki Pearman 💙
(@NikkiPearman) reported
@virginmedia How can I get in touch when you only seem to have an automated service that is next to useless
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Sarah Gray 💙🇪🇺
(@sarahjaneuk) reported
@virginmedia Absolute charlotons. You bullied my nearly 80 year old mum into a higher package & then refused to change it when she called you after she had calmed down. Are you going to sort this out or am I going to need to contact @Ofcom to complain about your sharp practices?
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Kay1968
(@Kay19683) reported
@virginmedia Have spoken to someone at customer services. They are saying there is problems with some customers in the area and we are one of them. They cannot say when it will be resolved just to call back in 24 hours of same thing is happening. I'm not happy with that response.
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DavidP2
(@DavidP291929105) reported
@virginmedia hi, I've phoned 6 times now to sort my package promised return call that hasn't happened, how do you increase channels? Terrible service