Virgin Media Outage Report in Prescot, Knowsley, England
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The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Runcorn, Liverpool, Widnes, Wigan, Skelmersdale, Prescot, St Helens, Warrington, Birkenhead and Northwich.
| City | Problem Type | Report Time |
|---|---|---|
 Runcorn |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
||
| Widnes |
Internet | |
| Wigan |
Internet | |
| Skelmersdale |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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phil61efc
(@MirLADas) reported
from
Liverpool, England
@virginmedia what’s going on virgin no tv since Friday morning told 5th now 6th no messages nothing paying for nothing compensation rates garbage nothing should take this long with a company like virgin L4 area
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murf
(@JohnMurphy9172) reported
from
Liverpool, England
@virginmedia Just managed to get hold of someone, and apparently after over 10 years of no problems I now need WiFi boosters at an extra cost to myself all of a sudden, they couldn't tell me why just trying to squeeze more money out of me
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Mark Langshaw
(@MarkLangshaw) reported
from
Liverpool, England
@virginmedia Was Thursday or Friday but you never call me back when you say you will, so I'm not confident it will be completed unless I keep chasing it up.
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Gary Kilroy
(@Gary_Kilroy) reported
from
Liverpool, England
Having the choice of the awful customer service of @virginmedia or the @bt_uk network which in my area might as well be two tin cans tied together with string is great!
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia So I’ve been told false information to make me sign up there and then! Terrible customer service there!
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia Visit was fine replaced wifi. I was never out of Internet completely like it says only your compensation page, but it was equally as bad since my step daughter had online training to do which couldn't be done at all. My children also were not able to do homework.
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zach close YT 🏳️🌈🏳️🌈
(@ZachcloseYT) reported
from
St Helens, England
@virginmedia your Internet sucks
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hazzalad
(@lfc_shirts) reported
from
Seaforth, England
@virginmedia any help?
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Lee
(@Crosby71) reported
from
Seaforth, England
@_Ludachris @virginmedia Not any more, got **** of them ages ago
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia It’s to our address, we need a full repull and was told it would be done within 48hrs. This issue has been going on for months, they were just telling me to reboot the hub.
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Bootle Bucks
(@BootleFCBucks) reported
from
Liverpool, England
@JamesSymes8 Virgin Media. It keeps going really bad.
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Graeme Radebe
(@Radebreast) reported
from
Ormskirk, England
@virginmedia Hi - Ive noticed alot of people are having the same issues. Its the Sky TV Go app on Playstation 4. Ive checked it on another internet and it works fine so it is definitely an error on your side. You need to sort the internet settings. It struggles to load “on Now” on the app.
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Andy McKeown
(@AndyMcK1982) reported
from
Liverpool, England
@virginmedia @virginhelp We have just signed up for a broadband/phone package. We were recommended by a friend. They never gave us a code though as they are a pensioner. We were told to simply give her details in but the operative would not accept. Can we still get a code after?
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Mark Langshaw
(@MarkLangshaw) reported
from
Liverpool, England
@virginmedia Hello, my broadband was supposed to be installed on 6th Sept but your engineer only did half a job and ****** off. When I call up to find out when you're coming back to finish my installation, I can't get a straight answer and nobody calls me back! Shite service!
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Graeme Radebe
(@Radebreast) reported
from
Ormskirk, England
@virginmedia what have you done to the Sky TV app - its constantly buffering and showing error messages. Just awful service. Please can you get this sorted ASAP please.
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John Kelly
(@John_Kelly17) reported
from
St Helens, England
@CruisingTheCut I’ve had very few issues with virgin media - depends if you need TV though. Otherwise I’ve heard very good things about over the air using the three network or EE.
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia Just wifi, the phones tablets tv all just going off randomly. I have now booked a technician but I have been doing the troubleshooting for 2 days and its saying the issue is being fixed. Its only today they have said to send a technician
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia I'm checking online and it's saying there is an issue with the TV, but saying broadband is fine. I've had constant disconnections throughout the day for 2 weeks now. It works for a few minutes then goes off. What is going on?
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Jack Kelly
(@realjackoh187) reported
from
Widnes, England
@virginmedia So I had loss of service but not complete even tho the service I had wasn't enough to even complete a 15 minute online training. Great. Even though you only have cold water, would you still get a bath? Nah don't think you would
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Mrs Smith
(@SmithysMaud) reported
from
St Helens, England
@virginmedia are an absolute joke. Was told to call back at half 6 and guess what? They’re shut! And again, no engineer visit. Getting cancelled 1st thing in the morning. Over a month of total loss of service, piss take. #avoid
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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allan.s
(@toonside_lad) reported
@virginmedia I can't view catch up or on demand.. What's network availability ( c133) mean? And yes done a network area check and all running fine.. We have only had the box since January.. Advise please
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jenny jones💙💙💙💙💙
(@Jones68Jenny) reported
@gabrieldalis @thedogman_918 @virginmedia I spoke to my mum, tomorrow when I’m with her(support bubble) I will get in touch with sky and see what prices they offer . Enough is enough . There has been colt/ covtel/ virgin since it first started in the 80’s at my parents address . Loyal means nothing to virgin
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Sarah Looker
(@SarahLooker4) reported
@virginmedia Why is on demand not working? Internet is fine but we cannot access on demand services if its not one thing its another and trying to get through to someone on the phone is like winning the lottery can you help with this?
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Two Neurons
(@TwoNeuronstream) reported
@virginmedia over an hour in a call... Been lied to, had an extortion attempt... And still no resolution.
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TR7
(@Taimoor05435737) reported
@virginmedia Why does your complaints team not ring customers as per process? Why you constantly letting down your customers? Why do you have the customer service number on a complaints letter stating to contact complaints who don’t talk to no one??
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TR7
(@Taimoor05435737) reported
@virginmedia I’m complaining in here.. I’m not wasting my time when you refuse answer my questions and show a lack of transparency! This clearly shows your hiding things from your customers! I want to know why you did not inform customers of a known issue? It’s a concern not complaint!
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Tom Hardy
(@tomhardy92) reported
@virginmedia Have you got any idea how long this will take? I’ve been in contact with Apple on numerous occasions and they said it’s an issue Virgin’s end.
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S.Andrews
(@Sidthepainter) reported
@virginmedia big thanks for the total lack of communication re the broadband outage in Bromley over the last 2 days. Fantastically helpful with working from home and school work.NOT.!! And me having to call you to find out it won’t be fixed until Monday. #poxyfirm
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Charlie Miggins
(@CharlieMiggins8) reported
@virginmedia Sorry but I can‘t find anything there. Can you not provide me with a proper address where I can address the relevant complaint person?
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Lafay Williams
(@lafay_williams) reported
@Virginmedia so I’ve waited in two days for our box to be connected then to only be told that the date has been changed without my notification then just spent 40 minutes on the phone to cancel absolutely disgusting customs service i’m going to go to @SkyMediaUK