Virgin Media Outage Report in Prescot, Knowsley, England
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The latest reports from users having issues in Prescot come from postal codes L35.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (19%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Wigan, Liverpool, Prescot, Wallasey, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes, Skelmersdale and Birkenhead.
| City | Problem Type | Report Time |
|---|---|---|
 Wigan |
TV | |
| Liverpool |
Total Blackout | |
| Liverpool |
Internet | |
| Prescot |
Phone | |
| Wigan |
Wi-fi | |
| Liverpool |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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Whittle
(@Stixx1979) reported
from
Birkenhead, England
@wilkinsonpete @virginmedia Its appalling mate. Its flagged up daily on here. In a couple of days. You will be contacted on here asking is there any way they can help. Joke of a company.
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Shaun Glover
(@shaunyg1985) reported
from
Warrington, England
@virginmedia @O2 Poor timing this announcement seeing as my broadband seems to be down! Northwest England..
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Katy Molyneux
(@boardchik) reported
from
Standish, England
@virginmedia I need a wifi booster for my house, when am I able to get one? Says you’re not taking registrations anymore! The signal in my study is not the best and I need it to work from home
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Phil
(@philstandish) reported
from
Bryn, England
@virginmedia Hi. I've had major issues since I rejoined Virgin just before Christmas. I was passed to the Elite team, who did what they could to resolve the Wi-Fi signal issues I was having. Now in the last 48 hours the WiFi has gone down twice for several hours. But yesterday TV & phone too
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Swell ✌🏻 (Pronoun: She/Her)
(@Swell09) reported
from
Seaforth, England
WFH really would be so much easier if @virginmedia internet didn’t just bomb out!! Literally so fed up with the poor service, and issues never being resolved, even complained and never received a phone call although they told us they phoned 😡😡
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DUMBO
(@DumboFi) reported
from
Golborne, England
@virginmedia any chance of a new remote your website is broke and your call centres hang up very rude
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia movies we recently purchased. It’s important to note that we don’t have any WiFi connection issues with Netflix etc.
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia Hi - after holding for 25+ mins I spoke with an individual who arranged for an engineer to call the next day which was excellent. Unfortunately it transpired that we were not eligible for a new upgraded box because you did not support our WiFi which means we either don’t purchase
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Toby Varsanyi
(@tvarsanyi) reported
from
Bryn, England
@virginmedia after 15 years loyal custom I decide to cancel my contract because I am moving home and you charge me £50 in cancellation charges. Classy. I won’t be using you again.
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia didn’t resolve it. The error codes seem like delaying tactics as each time it would tell us it was something else that was the problem. Even when we did get to watch some of the episode it was stuttering at regular intervals. The same also applies to the two
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Lyndsey Moss
(@lyndseym123) reported
from
Halewood, England
@virginmedia Internet issues all morning. Service status checker says no issues in the area & the automated number said to keep an eye on it for 24 hours after finding an intermittent issue. This is unacceptable. We pay a lot for your service and need the Internet for work
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Ya Ma's Athletic ⭐️⭐️⭐️⭐️⭐️⭐️
(@philroue10) reported
from
St Helens, England
@O2 network is shocking now u have merged the @virginmedia anyone else havin the same issues can connect calls , internet slow as Car with 1 wheel if any at all. Utter shite
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🌸🐾originalkitten 🐾🌸
(@originalkitten) reported
from
Birkenhead, England
@virginmedia I’ll pass. Virgin can write to me then if they want me. I’m not sitting on a phone for an hour, being passed from pillar to post, not being able to hear cause of awful connection and background noise. Having to repeat myself over and over is not how I wish to spend my day.
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leanne
(@leannef55) reported
from
Aintree Village, England
Virgin Media and Sky viewers. Is yours the noisiest, most horrible sounding thing when your remote falls off the settee and hits a wooden floor? Virgin remote holder here- massive yes from me! 😖
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Stephen Hopwood
(@hoppyrules69er) reported
from
Liverpool, England
Is there a problem with the wifi @virginmedia in liverpool 🤔🤔🤔
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia any more movies/box sets from you as we don’t have the latest TiVo box to support them OR we transfer WiFi suppliers from EE to Virgin!! The word ‘blackmail’ springs to mind!! In the meantime the engineer is going to return with a replacement like for like TiVo box -
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TonyD
(@tonydavo22) reported
from
Liverpool, England
@virginmedia absoulute joke.. c Worst customer service
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Lesley Hughes
(@LesleyH80821454) reported
from
Seaforth, England
@virginmedia Thanks for your response. We tried on numerous occasions to get it back last night and on the occasions it did kick in it would stall again part way through so we would have to start the process all over again. We closed down the TiVo box to reboot but this
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Steve Eades
(@steveeades) reported
from
Runcorn, England
@virginmedia checked this and currently it says no issues,there clearly is a issue as this is not an isolated incident and is affecting others closeby. Unless you can actually do anything that may solve or attempt to solve the issue dont bother replying because your just giving me lip service
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Mike Leigh
(@mikeleighwigan) reported
from
Wigan, England
@virginmedia And believe me after 10 year service never missing a bill and taking every service I will not be back after this. Not my fault you cannot supply a service so why there is no compromise? Disappointed
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JS743
(@jamesstuart81) reported
@virginmedia is it common practice to deny your customers a SAR under Gdpr because they don't know how to do it? Is it common for your managers not to call back? Fantastic service from Jonas.. Not and his manager, Queenie, who didn't call me back.
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Claire MacQueen
(@macqueen_claire) reported
@virginmedia Not reaching out, its a pointless, you dont solve anything. I might as well have a chat with myself when we call for support. If you want to help call my husband to discuss our issue, hes the account holder! I did take over the call today for fear of him self combusting 🙄
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The History Teacher
(@Beechcanteach) reported
Currently on the phone to @virginmedia who are increasing our £81 monthly to £101 (because they can) and when we explain we can't afford that increase they say we can cancel as long as we pay an exit fee. We are 12 months into our 18 month contract....1/2
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brittany
(@brittan00315381) reported
@virginmedia My bill is usually 15th each month, I've switched to another network last week but haven't received my final bill yet. Do you know when I will receive it
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Josh 🇬🇧 FERNANDO ALONSO HYPE TRAIN🚂🚂🚂🚂🚂
(@backhouse188) reported
@virginmedia WHY IS YOUR INTERNET SO GOD AWFUL
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owencolcloughⓂ️
(@owencolclough) reported
from
Mount Kennedy, Munster
@virginmedia 2 days to go & I can officially leave @VirginMediaIE can’t fcukin wait , can’t even stream @RTEGold without it failing , worst company I ever had the un pleasure to deal with
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Julia Bough
(@JuliaBough) reported
@virginmedia Services down AGAIN 🙄
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Kevin Cooper
(@mrkevinjcooper) reported
@virginmedia 5 hours now. Hour and a half since transferred to retentions without a response. I take it they won't be answering today ? I've gone from minutes away from a recontact after being a customer for 27 years to thinking on cancelling my direct debit through no response. Come 9pm I am
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TheStreetsAreOurOwn
(@Sniffer1967) reported
@virginmedia Yes 26th April!!! A full SIX WEEKS after the original date you gave! What sort of goodwill gesture can you offer them?! Nearly 80, rely on home delivery shopping, had no phone line for 6 weeks and no internet!! I can give you account details so you can help their situation?
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Emma
(@Emmalouh501) reported
from
Halton, England
@virginmedia I’m constantly just being passed from pillar to post. Not one person has taken any ownership of trying to solve this issue.