Virgin Media Outage Report in Prescot, Knowsley, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Prescot come from postal codes L34.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Warrington, St Helens, Prescot, Wigan, Widnes, Skelmersdale, Runcorn and Wallasey.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Warrington |
Internet | |
| St Helens |
Internet | |
| Liverpool |
Internet | |
| Liverpool |
Wi-fi | |
| Warrington |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
-
shane reeves
(@shanereeves1982) reported
from
Wigan, England
@virginmedia Must be some issue been off since about 10 am but yet internet not affected
-
Connor Wilson
(@ConnorTWilson) reported
from
Birkenhead, England
@george34570256 That's no problem mate, I didn't even know there was a Prime channel on virgin media haha, just means I can throw the football on
-
Phil Donoghue
(@Phil_Donoghue1) reported
from
Leigh, England
@virginmedia Shameful… latest update, we hope to resolve the issue by 4pm tomorrow! That’ll be over 24 hours down and you’ll still expect your money! Awesome service 👏🏻👏🏻👏🏻
-
Phil Donoghue
(@Phil_Donoghue1) reported
from
Leigh, England
@virginmedia you literally must be THE most unreliable failing ISP in all the land… Yet another outage which you laughably call “improving our network” and you’ve never provided even half the speed we pay for. About time OFCOM held this company to book!
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia I don’t want to talk to an Indian call centre going off a script I want a reasonable human who doesn’t work from a script and can help me
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia Connection problem with Apps. Phone & told to give no. underneath box. Difficult 2 bend down, hold box & phone. How can there b a problem when the TV in other room is working? Sick of having a text to do it myself or ask 4 tech help from someone who can't help.
-
Anne Woolley
(@AnneWoolley1) reported
from
Hindley, England
@virginmedia after having my email hacked and new password not working, you tell me you’ll get back to me in 3 to 5 days!! How is this compatible with modern day communications? Just not good enough!
-
Steph Scully
(@SteffyJ1) reported
from
Warrington, England
@virginmedia Upgraded TV boxes Friday at 5pm and still no TV service. Spoken to 7 different customer service people. Even had a text to say all sorted but no. Very poor service especially in this day and age and a big media company! Not good enough.
-
Neil Friday McGourty
(@Mcgourty22N) reported
from
Birkenhead, England
Got to love Virgin media. The Tv isn’t working so you go to the website to see if there’s a problem or if it’s just you and that isn’t working either. But don’t fear it tells you. The page where you can pay the bill is fine.
-
Ada Yoga🧘🏾♀️
(@Krys_yogi) reported
from
Liverpool, England
@virginmedia Just seen an update that there's an issue in the area. How long is this gon take to fix? Some of us have work and need to be online. This is rather frustrating
-
Ada Yoga🧘🏾♀️
(@Krys_yogi) reported
from
Liverpool, England
@virginmedia you guys are really ***************. What's with the network outage?? Please fix this!
-
Helen Walsh-ONeill
(@HellsbellsO) reported
from
Widnes, England
@virginmedia having problems tv channels not working phone 150 not taking calls
-
Nick holt
(@Holty_74) reported
from
Wallasey, England
@virginmedia service has been down on the Wirral most of the day. Any idea when a fix will happen?
-
Andy Daley
(@AndyDaley) reported
from
Roby, England
@eddie_corrigan @virginmedia Is it skipper? It's absolutely garbage. Thank god its only twice a year
-
Matthew Jarrold
(@mrmrjarrold) reported
from
Liverpool, England
@virginmedia hi I’m having problem with tv and internet service in L25 but you aren’t accepting incoming calls?? What to do?
-
𝕯𝕵𝕭1965
(@BigDave767) reported
from
Birkenhead, England
@virginmedia Hi is there a problem in the CH42 area,some stations like Sky Sports aren’t coming on despite booting the box back up, and the box upstairs is the same
-
Maureen StewartJones
(@supergran22) reported
from
Eccleston, England
@virginmedia @primevideosport told me my TV not connected to Internet which it is. Was working and then wasn't. Now working but really sick of reoccurring problems when my @primevideosport goes off & told it's an Internet problem. If Internet problem wouldn't I lose everything?
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia can you remind me the link for customer complaints please. Engineer lied, lost working time now still not right and I refuse to keep paying when I’m not getting a steady working internet let alone at the volt speeds as advertised
-
IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia Looks like your engineer told me he would book a follow up appointment then didn’t bother. Your customer service lately and ability to provide a service are very lacking
-
sarah nugent
(@sarahnuge) reported
from
Roby, England
@virginmedia Liverpool not working either, can’t even access website or phone
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Ryan Burns
(@NayrsWRLD) reported
@virginmedia just letting your know if you didn’t already, but your internet is ****
-
James Morrow
(@jimbo341) reported
@virginmedia Well I’ve been on the forums and still no helping booking an appointment. WiFi keepers dropping in and out daily now while the service status says “ok”. Can you DM me to help me book an appointment please
-
Lesley Morris
(@morris_lesley) reported
@virginmedia Well I can guarantee that no one has rang this house or my mobile. The resolution i got was a joke. I complained about the terrible product and the cheek of the price increase. To be given education on how to improve the product which can’t be done as (1/2)
-
Dylan Johnston
(@Dylan_johnston1) reported
If virgin media is the best WiFi in Swansea, I wanna know what ******** the worst is like?
-
TJAP
(@TJAP69) reported
@bt_uk I left a fantastic broadband provider like BT to go to a bunch of cowboys. I wish I could come back BT and leave @virginmedia they have poor customer service and poor quality internet connection. As they say you pay peanuts you get monkeys and that's insulating monkeys
-
Captain Daggers McTimbers 🗡 #GameBlast21 💙🧡❤️
(@DaggerMcTimbers) reported
@virginmedia The social media team at Virgin need a raise based on these responses. Imagine being this terrible to people who are just trying to work through the pandemic as much as anyone. Sorry that people have been so unreasonable and cruel. 😠
-
CaptainSauro 🏴🎮🕹️
(@CaptainSauro) reported
NEVER MIND Virgin Media are adamant there's no fault in our area but my uploads are disgustingly slow! No stream today, folks.
-
◾️◼️◾️
(@xblodtorst) reported
@virginmedia you sent us your 'new' hub 4.0 to improve our terrible WiFi, it has actually gotten worse and you don't have diagnostic software available for it yet? ✨comedy✨
-
Jason Busby
(@MyBruversKipper) reported
@virginmedia Now dealt with. Confirmation it was an error you end. Complaint had to be raised before I got anywhere. Thanks for your reply after the fact though?!
-
Viv Owen - Visual Artist
(@vividly) reported
@virginmedia To repeat myself for the umpteenth time: I don't have phone with you. This is why my complaint was raised. I will raise it again. @Ofcom