Virgin Media Outage Report in Prescot, Knowsley, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Prescot, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Prescot, Knowsley, England
The most recent Virgin Media outage reports came from the following cities: Liverpool, Northwich, Wigan, Skelmersdale, St Helens, Warrington, Runcorn and Prenton.
| City | Problem Type | Report Time |
|---|---|---|
 Liverpool |
Internet | |
| Northwich |
TV | |
| Wigan |
Total Blackout | |
| Wigan |
Internet | |
| Skelmersdale |
Internet | |
| St Helens |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Prescot, England
Latest outage, problems and issue reports in Prescot and nearby locations:
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia your sales team are telling people that upgrading to 200 speed will fix WiFi issues. I was looking for a new deal but don’t want to sign up until it’s guaranteed I can get WiFi in more than 2 rooms. I live in a small 3 bed and I’m on my 2nd router which is worse
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bev sale
(@bevey2010) reported
from
Runcorn, England
@virginmedia I have checked and rebooted but says nothing wrong, we can have 10 devices connected at any 1 time and never had a problem till last week when internet just turned off randomly an since then ots been on, off, on, off,on,off all day
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Sheila Hibberd
(@sheilahibberd) reported
from
Rainford, England
@virginmedia please help V6 box is playing up, causes tv to keep going off from a few seconds to making tv turn off. It is not the TV as works fine on freeeview
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Andy Gill
(@andigill) reported
from
Warrington, England
@virginmedia You keep people waiting on chat for over 4 hours, you keep people waiting on the phone for an hour, you don't reply to earlier tweets just how do i cancel my contract
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Nicola McKeown
(@Nikimc17) reported
from
Seaforth, England
@virginmedia is absolutely awful 😡 lost count of the amount times internet has booted me out whilst watching this match 🙄
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Lyndsey Moss
(@lyndseym123) reported
from
Halewood, England
@virginmedia our connection keeps cutting in and out while watching TV - everything else coming through the HDMI is fine. Could someone please advise if there are issues in the L25 Liverpool area please #virginmedia
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Kris Leonard
(@Kay_Leno) reported
from
Seaforth, England
@virginmedia is your live chat on the website not working?
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@gm
(@mymatedex) reported
from
Kirkby, England
@virginmedia any chance someone could help me. Been trying to get through for 2 hours. Want to cancel my TVcontract and this is the hardest thing I’ve ever had to do to cancel. Going around in circles 🤯
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IDIC
(@CharlieIDIC) reported
from
Kirkby, England
@virginmedia you sent a new router because the other one didn’t work properly and this one is worse. WiFi non existent I want to leave your rubbish service and I’m not sitting on the phone for hours so sort it or I’m going to the ombudsman
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*scousenat😘
(@scousenat) reported
from
Liverpool, England
@virginmedia Via text messages and phone calls and get no where ...I was told an engineer was visiting it never happened lodged a complaint and heard nothing back I went out of this contract now
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
@virginmedia Visit was put on hold as you later found you had a wider issue. It was resolved after a few hours so not too bad. Not sure how happy my boss was at me not being able to get online though...
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Paul Walsh
(@walshy31) reported
from
Seaforth, England
@virginmedia could I please have a number to speak to someone human about my WiFi issues?
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*scousenat😘
(@scousenat) reported
from
Liverpool, England
@virginmedia im ready to throw your modem in the bin and get onto the ombudsman you don’t provide a service you false advertise and your charging me for nothing!!
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Scott Carroll
(@scottcvrroll) reported
from
Liverpool, England
Honestly feel like the last few months have been a battle with persistent internet issues. It’s become tiring and stressful @virginmedia.
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Darren Thomas
(@DagsJT) reported
from
Cuerdley, England
And @virginmedia broadband appears to be having issues again. After losing it for hours on Friday due to a local area issue, my connection appears to have gone again and the router is constantly rebooting and searching for a connection. Not a stable service whatsoever.
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Catherine Crilly
(@cathcrilly) reported
from
Liverpool, England
Guys I know the world is a toilet and very bad things are happening but if there's going to be one thing to tip me over the edge, it'll be the Virgin Media interface. Absolute fiasco every time you go to watch anything 🆘
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Darren Thomas
(@DagsJT) reported
from
Warrington, England
Having to use my phone data to tether my laptop for work as @virginmedia broadband has gone down. Ran through diags and it’s said an engineer needs to attend 🙄 Managed to get an appointment between 12-4 today which is surprising!
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Paul Walsh
(@walshy31) reported
from
Liverpool, England
@virginmedia In work now! Family struggling at home will have to do tonight! Are there other steps you can message me. messaging on here last week service been terrible and believe the whole area from speaking to friends and family! Virgin need to acknowledge and communicate if bigger issues.
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MarkRP
(@markrp64) reported
from
Liverpool, England
@virginmedia is the WiFi down in Wavertree Liverpool. Tried rebooting our hub and still no success. Two days without WiFi. Tried phoning the other day but gave up after 50 mins,
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Kayakmoose
(@KayakmooseF) reported
from
Liverpool, England
@BeanToast @skytv @virginmedia Check each month's bill very carefully as they are prone to be really inconsistent when it comes to billing. I wouldn't use them at all but no others can provide speed like there's in my area. Once others start providing a service like virgin I will be changing providers.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shinobi
(@Shinobi_187) reported
@LickshotLippy I get 958 Mbps download speed with Virgin media. Talk talk gave me 25. It's literally the worst internet service in the UK
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Nikki
(@HelloNikkiLou) reported
@virginmedia my internet speed is terrible and we are on the top package but it hardly ever works on 5g . I have tried resetting my box several times
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Matthew Lambert
(@MJLambert_) reported
@virginmedia what sort of compensation can we expect in Bedford for having no television and broadband since yesterday, with seemingly no sign of it being fixed any time soon? The service is patchy at rhe best of times. This isn't convincing me to stay.
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Ricardo Arturo Chae 🇵🇪
(@ChaeR11) reported
@virginmedia Yeah John. This still doesn’t sort my problem does it. Terrible service
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paul mcvey
(@ptmv69) reported
@virginmedia Read back into the thread Already given my postcode Told it would be sorted by the 1st then the 3rd now getting told it won’t be done til the 8th Remember this issue started 24th feb Not good enough for me and other customers in our area
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Ricardo Arturo Chae 🇵🇪
(@ChaeR11) reported
@virginmedia Still having service issues. It has now been over 24 hours without any service. Can you please direct me to your complaints team as I have now lost 2 days worth of work because of this.
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AA✈️👨🏻⚕️
(@ahmedshabaan000) reported
@virginmedia they updated it that this will be fixed 1400 ... I know from now that 1400 wil be 1800 to 2000 to 5th of march 1000 as yesterday exactly with the same timings... gr8 service thanks #bedford #virginmedia
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Absentesports
(@AbsentEsportsTm) reported
@virginmedia @TheBHF @O2 And this is why we are moving to BT better service and also better Internet had nothing but problems in the last 3 week with my Internet always cutting off and for £62 a month I'd expect my services to be spot on
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InsomniaCafé
(@TJAC09) reported
@virginmedia Yeah, there’s been a fault for the past week. It’s only certain houses that are being affected, half the people in my area are off whilst the other half are working. 5 doors down is working fine but mine isn’t. Nobody’s been out to the boxes to sort it at all. It’s beyond a joke
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Ian Malpass
(@IMLXXIX) reported
@mylifeinwordsuk @SkyHelpTeam @virginmedia My bill was gonna increase by 50% and the agent i spoke to said i had a once in a lifetime deal. Another said when I swapped broadband that speed wasn't everything. Customer service and support is shocking. Sky used to be A good company, sad how that's no longer the case