Virgin Media

Virgin Media Outage Report in Prescot, Knowsley, England

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The latest reports from users having issues in Prescot come from postal codes L35.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Prescot, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Prescot and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Prescot, Knowsley, England 02/01/2026 22:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Prescot, Knowsley, England

The most recent Virgin Media outage reports came from the following cities: Liverpool, Prescot, Wigan, Wallasey, St Helens, Northwich, Ellesmere Port, Eastham, Warrington, Runcorn, Widnes, Skelmersdale and Birkenhead.

Loading map, please wait...
City Problem Type Report Time
United KingdomLiverpool Total Blackout
United KingdomLiverpool Internet
United KingdomPrescot Phone
United KingdomWigan Wi-fi
United KingdomLiverpool Internet
United KingdomWigan Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Prescot, England

Latest outage, problems and issue reports in Prescot and nearby locations:

  • DaveMbootlebuck DM 🦌 (@DaveMbootlebuck) reported from Seaforth, England

    @virginmedia No. Can’t get through. I’ve just submitted a complaint

  • JemimaCamhs Jemima (@JemimaCamhs) reported from Garston, England

    @virginmedia Hi, will this continued investment mean finally getting signal in my area? It’s a central area and the signal is awful. Thanks

  • Its_Sal_Queen Sarah Hill (@Its_Sal_Queen) reported from Liverpool, England

    Would love to be able to start work @virginmedia, but the Internet is down.

  • mattwood1702 Matt Attwood (@mattwood1702) reported from Liverpool, England

    Internet down no good when working home #virginmediadown #virginmedia

  • Duddydudson Kevin Dudson (@Duddydudson) reported from Wigan, England

    @NigelJTurner @virginmedia Same for me, I can cancel or change my package by the 28th of march then get a 19% increase on my new package on the 1st of April. Only had my contract 5 months.being **** Turpind here!!!

  • elisabethhilto4 Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England

    @virginmedia Been signed up to a contract I specifically asked not to be. Unable to get through on the phone and your online complaint submission form does not work. Can someone please contact me urgently

  • TheWiganParky Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England

    @virginmedia If my bill went down with my speed, I wouldn't mind.

  • RWBJ1997 Jonesy (@RWBJ1997) reported from Liverpool, England

    @virginmedia your customer service team is proper shite. Your router is in the bin outside ours

  • GaryBan47314801 Gary Banks (@GaryBan47314801) reported from Liverpool, England

    @virginmedia This is not the first time. The service the last 12 months has been shocking And now you're asking for the over the top increase in monthly payments 😡😡😡

  • elisabethhilto4 Elisabeth Hilton (@elisabethhilto4) reported from Lowton, England

    @virginmedia Trying to make a complaint - signed up to a deal I clearly asked not to be. Your website doesn’t work and can’t get through on the phone. Can someone please dm me with a way to speak to someone urgently

  • RebekahP1nk Rebekah Jones (@RebekahP1nk) reported from Prenton, England

    @virginmedia soooo what's wrong this time?? You are just about up the cost to astronomical amounts and now the broadband goes down again ..

  • LindzDDub Lindz Devine (@LindzDDub) reported from Wigan, England

    @virginmedia @virginhelp I've never had this much issue as I have had today. I'm plugged in on ethernet, I've reset my hub, and checked my area and there is no issue at all. My WiFi is working from my hub but yet its booting me out of Destiny 2 and not just that but the chat parties on PS5 itself

  • beakybox (っ◔◡◔)っ ₚᵢₙₑₐₚₚₗₑ ᵢₛ ₜₕₑ ₛᵤₚₑᵣᵢₒᵣ fᵣᵤᵢₜ (@beakybox) reported from Litherland, England

    @virginmedia broadband being down again, how, why

  • aralph50 Amanda Ralph (@aralph50) reported from Liverpool, England

    Please sort this out. You charge enough, surely we are entitled to a service that actually works??@virginmedia #virginmedia

  • DaveMbootlebuck DM 🦌 (@DaveMbootlebuck) reported from Litherland, England

    @virginmedia Mine has just gone down now. I can’t ring via the virgin phone because the phone is connected to the hub.

  • timmycooke Tim Cooke 🇺🇦 (@timmycooke) reported from Wigan, England

    @virginmedia Both wired and wireless. We've had 8 engineers out, a rewire, new hub and still endless drop outs. Was told finally it was an upload issue from the amp that supplied the box on the street. But still we're having issues. The 150 number is joke, make it simple!!!

  • jmcloughlin Jamie McLoughlin (@jmcloughlin) reported from Liverpool, England

    Anyone having @virginmedia issues in Liverpool area? Our TV has been showing static for the past half hour.

  • jgrailpics James (@jgrailpics) reported from Liverpool, England

    Completely pathetic useless company @virginmedia Every single day there's some sort of problem EVERY SINGLE DAY Can't wait til this contracts over, after that in a bit useless crap

  • BLTwitchy Berni Turner 🖤🌹 (@BLTwitchy) reported from Liverpool, England

    @virginmedia No I’m not an idiot it was during covid I’ll go back and find it . The chief execs office rang me personally as I’m disabled

  • TheWiganParky Laser Lux, Wigan. (@TheWiganParky) reported from Haydock, England

    @virginmedia It says there's no issues at the moment, but I'm only getting 13mbps.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • paulsaberi Paul (@paulsaberi) reported

    @virginmedia Same old reply talking to a robot I'll be making a complaint and I will be having compensation this time

  • paulsaberi Paul (@paulsaberi) reported

    @virginmedia Rubbish. I'm that case I'll cancel my direct debit and won't pay. total disgrace

  • mufcgrc g🔰 (@mufcgrc) reported

    @virginmedia When I try to log in it says “sign in is currently not possible” on the tv go on my laptop and phone

  • danielcostaceo Danielcostaceo (@danielcostaceo) reported

    @virginmedia Again? No one help me!

  • danielcostaceo Danielcostaceo (@danielcostaceo) reported

    @virginmedia the answer is clear! your service is terrible and you don't accept it. I want to go to another company, I've tried everything.

  • eremko Erhan Korkmaz🇹🇷 (@eremko) reported

    @virginmedia After waiting half an hour the phone just hung up. I been trying to contact since this morning, but still looking for someone to help my problem.

  • bruce13365 Brucey13 (@bruce13365) reported

    @virginmedia @mufcgrc I am having the same issue

  • jad_lewis Joel Lewis (@jad_lewis) reported

    @VirginMedia I just called your customer services to find out why my Virgin Mobile had stopped working. They told me that my password reminder was "***** hacker" and then refused to believe me when I said that this was not my password reminder and my account had been compromised

  • cmaloney6912 Christina Maloney (@cmaloney6912) reported

    Virgin Media player not working when I want to watch Madrid v City so have to watch it on some dodgy website

  • PaulSurreySP Paul Couchman (@PaulSurreySP) reported

    @virginmedia let me down again. Going to look for another provider. They happily take money out if my account every month then, when I want to buy a movie they decline my account.