Virgin Media Outage Report in Wakefield, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wakefield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wakefield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Batley, Bradford, Leeds, Dewsbury, Barnsley, Normanton, Wakefield, Huddersfield and Heckmondwike.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Internet | |
| Batley |
Internet | |
| Batley |
Internet | |
| Batley |
TV | |
| Bradford |
TV | |
| Bradford |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wakefield, England
Latest outage, problems and issue reports in Wakefield and nearby locations:
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Jordan
(@jordfcs) reported
from
Bradford, England
@virginmedia what’s the best deal you can do me please 🙏🏼 sky are having my life with the rubbish connection, internet never working and shocking customer services, a manager doesn’t even stick to their word of calling me back. Week 3 of my issues not getting resolved!
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Jim Johnson
(@jim_johnson24) reported
from
Shepley, England
@virginmedia 7 days and still no @O2 resolution
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Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia I tried that and that’s how I got stuck in this situation. Is there a number I can call that is DIRECT for a complaint?
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Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia And I can’t raise a complaint on the site without having an account, which I don’t have, so that is a pointless endeavour as well
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Paul Waite
(@plrw2010) reported
from
Leeds, England
@virginmedia why is your customer service so difficult to deal with? They seem like robots reading from a list of FAQ answers! Ask something not on the list they are clueless!! Thanks
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@virginmedia I do need assistance over why the 4G backup didn't kick in when I had an outage last week but I've raised that with you already, I hope
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anne l
(@annie7hudds) reported
from
Fenay Bridge, England
@virginmedia what’s going on with internet service in HD8 area ? I don’t want to have to wait 23 hours before calling a technician as advised by your service page
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Dom Burch ⤴️
(@domburch) reported
from
Bradford, England
@virginmedia To cancel. Tried ask contact methods other than writing you a letter so far. Carrier pigeon might be better.
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Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia I’m trying to resolve an issue with your collections team regarding an incorrect default and because I no longer bank with the same account and do not have those details, they won’t talk to me, yet they are happy to just take money off me without telling me why. It’s disgusting
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@vmbusinesshelp @vmbusiness Thanks. The 4G backup not working since the service was installed
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Bam Bam
(@SaffsAI) reported
from
Bradford, England
Why companies like @virginmedia use WhatsApp support I do not know. The system makes you wait an hour, if you don't respond in 10 minutes, it kicks you off the chat just to make you wait again
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Syd MC
(@63Syd) reported
from
Huddersfield, England
@virginmedia Logged in first time and no problems but since then I get this screen
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@KevEdwardsRetro I've been with them for years (Yorkshire Cable before that) but changed to the @vmbusiness service to get 4G backup only to find that it doesn't work when their device is in modem mode. Unable to get through to them though - worst support/customer service I've ever experienced
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Judge Drokk | Mark Hellewell
(@JudgeDrokk) reported
from
Darton, England
@virginmedia Well I don't know if the problem has been restored at virgins end I received help and advice from an outside source who showed show me how to work around the problem with manual DNS entries. But for me, working now. Thanks.
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Martin Lowrie
(@ringroads) reported
from
Leeds, England
@virginmedia We have finally got through to someone other via a mobile phone to sort it out. But there does seem to be an issue with your website.
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Jordan
(@jordfcs) reported
from
Bradford, England
@yatin_suvagiya @virginmedia Sky are rubbish 3 weeks I have been calling them to sort out an issue and now the managers that are promising to call me don’t call me back shocking service from @SkyUK can’t wait to leave and virgin have offered me a cheaper deal with more add ons that sky can give me
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Andrew English
(@andy_english) reported
from
Dewsbury, England
@LordTets @virginmedia Go to Ofcom... you have clearly given them ample time on numerous occasions to resolve your complaint. Life is too short to spend your time waiting for promised calls and web chats... let the ombudsman deal with them.
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Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia How do I open a complaint then, because I’m still stuck on the phone with her and she is refusing to let me make my complaint.
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Abdullah Mulla
(@a8dullah_mulla) reported
from
Dewsbury, England
@virginmedia well done 👏🏽 new way of resolving complaints! Offer a resolution that you know customer won’t accept so you can pass on to an adjudicator… all in a record time of 8mins!!!
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Christine Pilkington
(@Pilki) reported
from
Bradford, England
@virginmedia Nothing! I'd be a very rich lady with all the apologies I've had in the last few 7 days, apologies doesn't get my service back does it?!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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its erdingers fault
(@danny1878c) reported
@virginmedia No my landline hasn’t worked for 4 weeks so I need it either checking to see if theirs a fault or cancel
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Andrew J. Brown (Making Footprints Not Blueprints)
(@caute) reported
@virginmedia No! I have been promised twice that someone will contact me directly & I've heard nothing. I have three complaints in your system and not one of them has been replied to. The online txt chat didn't solve another problem and, to cap it all, a new bill from you arrived yesterday.
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Alex Bjarnason
(@Alex_Bjarnason) reported
@virginmedia hi can you help? made a new order earlier in week for installation at new property, but realised i got the hosue number wrong! trying without success to get through to someone on phoneline or chatbox.
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Mike Irving
(@mikeirvingweb) reported
@CliffordAgius @ShahidDev @virginmedia I think it does it indefinitely.. a good idea really.. sometimes it could turn down your speed to improve reliability, to account for a fault or interference in the area, then once rectified it'd ideally be on the up again.
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Jim Graham
(@JimGrahamIT) reported
Booked @vmbusiness fibre service to a property in west London on 30/10/20. Over the next ten weeks they charged £232 and did not provide any internet at all. No response to emails.
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tonight_we_fly
(@tonight__we_fly) reported
@RobRavenscroft @virginmedia Exactly the same for me. I phoned them on 18th December (on hold for two hours), submitted online complaint on 19th December. No response received whatsoever. Nothing! Also sent them around 15-20 messages on Twitter. I've been a customer for over ten years.
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scottbcomedyuk
(@scottbcomedyuk) reported
@jemmajobennett @OpenreachHelp Our basic copper broadband package is terrible, but it’s the only offering you have. We are a mile away from the exchange. Only virgin media as an alternative, which we don’t really want to switch to. We just would like a better service from BT.
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Stewart Mitchell
(@StewartMitchell) reported
@virginmedia 2/ phone or on 0333 000 3101 from any other phone. I spent an hour on that line yesterday. An hour and a hald on chat this morning and the site is still not recognising there's a problem.
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James Scalpello
(@scalpes) reported
@virginmedia No issues - I upgraded broadband but also went from 3 TIVO's down to 2. Essentially you have turned off the wrong box and now there is no TV. Solution apparently is to send me a new box which seems slightly odd. No TV channels to speak of for 3 days and counting...
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Paul Schofield
(@oliversdadster) reported
@virginmedia When did you start providing any resemblance of good service. Is this a new initiative? Sounds promising