Virgin Media Outage Report in Wakefield, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wakefield come from postal codes WF1 and WF2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wakefield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wakefield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Wakefield, Bradford, Normanton, Leeds, Batley, Huddersfield, Holmfirth, Pontefract, Barnsley, Dewsbury, Cleckheaton, Shipley, Liversedge, and Pudsey.
| City | Problem Type | Report Time |
|---|---|---|
 Wakefield
|
TV | 2 hours ago |
|
Bradford
|
Wi-fi | 7 hours ago |
|
Normanton
|
Total Blackout | 8 hours ago |
|
Leeds
|
Wi-fi | 10 hours ago |
|
Leeds
|
1 day ago | |
|
Leeds
|
Internet | 1 day ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wakefield, England
Latest outage, problems and issue reports in Wakefield and nearby locations:
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emma (@emmab1307) reported from Huddersfield, England@virginmedia On top of that a few year year ago at that time one of your lovely advisors but me through to the loyalty team gave me a great deal because said I been a loyal customer now I go through to cancellations/retention team who say can’t do anything. So what happens is you leave
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Andrew Davies (@leftfield289) reported from Leeds, England@virginmedia just to remind you and I everyone else your customer service is the worst in the U.K. in my experience
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Philip Woolford (@tigerman2570) reported from Leeds, England@virginmedia there appears to be an issue with your tv guide. The Great Britain Rugby League v @NZRL_Kiwis starts at 3.30am yet is only showing at 5.30 -6am on @BBCTwo I would like to record the whole game but can't due to this issue
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Katie 🖤 (@katiewood91) reported from Leeds, England@MAdryjek @virginmedia I had exact same thing in the same area. Kept ringing to be told it was an outage in the area and to be patient, repair date after repair date. Eventually someone listened and got an engineer, turned out after all that, it was a faulty cable in the router (only joined in July)
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Philip Woolford (@tigerman2570) reported from Leeds, England@virginmedia having issues with broadband in Leeds LS15 area now after tv issues Fri. Nearly £1200 pa & no service! Hope not going to give the "we're working hard to resolve" line then leaving things as they are until Monday. This is unacceptable compensation should be paid
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Paul Farndale 🏴🌧 (@paulthebantam) reported from Bradford, England@DoctorBeeching1 @virginmedia The call centre system is a nightmare. Outsourced I'm guessing. Never use the live chat whatever you do. I made a complaint after that experience which was closed down without any further contact. Gone with Sky for the new house.
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emma (@emmab1307) reported from Huddersfield, England@virginmedia let down again. same thing every year told different things by different people. Sky here I come
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emma (@emmab1307) reported from Huddersfield, England@virginmedia On top of that i asked to speak to billing team because been charged an additional £8 for no reason and never got transferred through
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Michelle Hardman B.A .Esq⚪️ (@MichelleTownhil) reported from Leeds, England@virginmedia why is broadband service not working again!!!!
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emma (@emmab1307) reported from Huddersfield, England@virginmedia Thanks for the Information buts it’s clear that what I have told you hasnt been read correctly because the number you want me to ring is customer service or cancellation which is where the problem@lies anyways so not helpful at all
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👻 Ghosty Gò.Ó 👻 (@ataraxianautist) reported from Leeds, England@gffcontwitch @virginmedia Many times the front line staff or "apologists" as I call them are out of their depth. There is no such as customer service any more so I repeatedly ask, just put me on with a supervisor and they are just there to deny and indemnify.
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KDH (@MeKeiron) reported from Leeds, England@virginmedia Broadband “service” (non-existent) continues to be a shambles. No clarity as to whether this will ever be sorted. Virgin please show some concern for your customers.
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Samantha Carmichael (@SamanthaCarmic7) reported from Leeds, England@virginmedia And when you say check our website for guidelines are taking the actual piss. When the internet is Down!!!! #joke
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emma (@emmab1307) reported from Huddersfield, England@virginmedia It’s about tv,broadband and not been treated like a loyal customer everyone spoke to yesterday didn’t want to help n transferred me through to other people without even saying and had to keep explain myself again and again
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I am Shona (@mrslebs2009) reported from Brighouse, EnglandTv and phone ok, but broadband still down #helpneeded #virginmedia
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emma (@emmab1307) reported from Huddersfield, England@virginmedia So started with talking to someone on online chat who said they can’t help as I have loyalty discount n am best talking to customer care team. So I rang them explained that my contract is running out on a couple of weeks n would like to see my offers n possible upgrade
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emma (@emmab1307) reported from Huddersfield, England@virginmedia I then mentioned about ur sky sports oomph bundle online at £46 n got told new customers only so no loyalty given n got told this was the same on media providers which again I know is a lie. So basically wanting me to pay an extra £30-40 a month because am not a new customer
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Stuart MacMillan (@macchillan) reported from Leeds, England@MrSaffron I wish it did... @virginmedia fibre drops out multiple times a day so speed becomes irrelevant when uptime is so poor. We consistently rely on mobile data to make it through a single working day
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James Bairstow (@Stowy83) reported from Bradford, England@virginmedia Sick of poor customer service
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emma (@emmab1307) reported from Huddersfield, England@virginmedia As to which they couldn’t help me line kept going quite so didn’t know if hung up or on hold. Then all of a sudden I was passed through to someone else who I believe was from ur cancellation team who again said couldn’t help n best been on my current contract.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JSP_the1st (@JSP_the1st) reported@virginmedia Yes .. I have been trying to contact you by phone however to no avail, regarding your services as I am thinking of leaving. The service I was provided over whatsapp was rather lackluster where the understanding of my enquiry was just not hitting home. I
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Ol silverback (@blue5456) reported@virginmedia @Virgin Simple stop buffering and slow connection,impossible to watch streaming programs provided by your service which were paying you for just getting really fed up with your crap service.
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Jordan Davies (@JordanDavies111) reported@virginmedia Today :) The fact that i can't cancel or have network fitted and I have to pay! :) @LutzSchueler
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Jshm (@jshmtn) reported@virginmedia you need to collect my box. Can’t come for 3 weeks then when I choose a date you just say ‘make sure you’re in’ without giving me a time slot? What rubbish service. Should I get someone to sit in my house for 12 hours?
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Heather Irvine (@Heather53268244) reported@virginmedia And I get through to an agent who wants a security code that I don't have as have never needed to ring.
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LisaDR (@robelis1996) reported@virginmedia Huawei P20 Smart but I'm not sure what that has to do with it. I've had the handset over a year and I have had no issue until Virgin left EE. Please advise.
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JSP_the1st (@JSP_the1st) reported@virginmedia The message I received stated that the delays are due to the impacts on staffing due to covid.. which if I'm honest I find that poor excuse since we've been in this situation for around 2 years and practically all organisations have worked through updated working patterns
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Paul Wingfield BSc CEng MIET (@pwingers) reported from Sutton at Hone, England@virginmedia I tried again today. After faffing with phone, then faulty website, and back to phone, I eventually found a very helpful assistant who managed to convince me to stay; happily. It was close though, as much room for improvement. Please sort out your customer services & website.
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Anton (@AntonJoseph93) reported@virginmedia Yeah tried that number to be honest, in a whole week I’ve had no internet for a period of time for 4 out of 7 days, it’s start to look like a serious problem with your network in my area. If so then I need to be told as I might have to look to switch providers
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Mike (@itsmiketucker) reported@virginmedia It says TV issues, but nothing to do with broadband, but that definitely isn't working. Light is flashing green.