Virgin Media Outage Report in Wakefield, England
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The latest reports from users having issues in Wakefield come from postal codes WF1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wakefield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wakefield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Batley, Leeds, Huddersfield, Normanton, Bradford, Cleckheaton, Dewsbury, Holmfirth, Wakefield, Ossett, Barnsley, Heckmondwike and Pontefract.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Phone | |
| Batley |
Internet | |
| Batley |
Internet | |
| Batley |
Internet | |
| Leeds |
Internet | |
| Batley |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wakefield, England
Latest outage, problems and issue reports in Wakefield and nearby locations:
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Jordan
(@jordfcs) reported
from
Bradford, England
@virginmedia what’s the best deal you can do me please 🙏🏼 sky are having my life with the rubbish connection, internet never working and shocking customer services, a manager doesn’t even stick to their word of calling me back. Week 3 of my issues not getting resolved!
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Judge Drokk | Mark Hellewell
(@JudgeDrokk) reported
from
Darton, England
@virginmedia Well I don't know if the problem has been restored at virgins end I received help and advice from an outside source who showed show me how to work around the problem with manual DNS entries. But for me, working now. Thanks.
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Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia And I can’t raise a complaint on the site without having an account, which I don’t have, so that is a pointless endeavour as well
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Syd MC
(@63Syd) reported
from
Huddersfield, England
@virginmedia Logged in first time and no problems but since then I get this screen
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Vid
(@vid_mitra8) reported
from
Leeds, England
Virgin media is frustratingly slow. We pay around 33 each month. That’s more of what we pay for two months of internet, TV with all sports channels everything and Netflix, Disney and Amazon prime included. Might move back to India I swear.😭
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@vmbusinesshelp @vmbusiness Thanks. The 4G backup not working since the service was installed
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Paul Waite
(@plrw2010) reported
from
Leeds, England
@virginmedia why is your customer service so difficult to deal with? They seem like robots reading from a list of FAQ answers! Ask something not on the list they are clueless!! Thanks
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Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia I’m trying to resolve an issue with your collections team regarding an incorrect default and because I no longer bank with the same account and do not have those details, they won’t talk to me, yet they are happy to just take money off me without telling me why. It’s disgusting
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Jordan
(@jordfcs) reported
from
Bradford, England
@yatin_suvagiya @virginmedia Sky are rubbish 3 weeks I have been calling them to sort out an issue and now the managers that are promising to call me don’t call me back shocking service from @SkyUK can’t wait to leave and virgin have offered me a cheaper deal with more add ons that sky can give me
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@KevEdwardsRetro I've been with them for years (Yorkshire Cable before that) but changed to the @vmbusiness service to get 4G backup only to find that it doesn't work when their device is in modem mode. Unable to get through to them though - worst support/customer service I've ever experienced
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Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia How do I open a complaint then, because I’m still stuck on the phone with her and she is refusing to let me make my complaint.
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Christine Pilkington
(@Pilki) reported
from
Bradford, England
@virginmedia Nothing! I'd be a very rich lady with all the apologies I've had in the last few 7 days, apologies doesn't get my service back does it?!
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anne l
(@annie7hudds) reported
from
Fenay Bridge, England
@virginmedia what’s going on with internet service in HD8 area ? I don’t want to have to wait 23 hours before calling a technician as advised by your service page
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Andrew English
(@andy_english) reported
from
Dewsbury, England
@LordTets @virginmedia Go to Ofcom... you have clearly given them ample time on numerous occasions to resolve your complaint. Life is too short to spend your time waiting for promised calls and web chats... let the ombudsman deal with them.
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Bam Bam
(@SaffsAI) reported
from
Bradford, England
Why companies like @virginmedia use WhatsApp support I do not know. The system makes you wait an hour, if you don't respond in 10 minutes, it kicks you off the chat just to make you wait again
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Abdullah Mulla
(@a8dullah_mulla) reported
from
Dewsbury, England
@virginmedia well done 👏🏽 new way of resolving complaints! Offer a resolution that you know customer won’t accept so you can pass on to an adjudicator… all in a record time of 8mins!!!
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Dom Burch ⤴️
(@domburch) reported
from
Bradford, England
@virginmedia To cancel. Tried ask contact methods other than writing you a letter so far. Carrier pigeon might be better.
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@virginmedia I do need assistance over why the 4G backup didn't kick in when I had an outage last week but I've raised that with you already, I hope
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Martin Lowrie
(@ringroads) reported
from
Leeds, England
@virginmedia We have finally got through to someone other via a mobile phone to sort it out. But there does seem to be an issue with your website.
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Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia I tried that and that’s how I got stuck in this situation. Is there a number I can call that is DIRECT for a complaint?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dougie
(@banana01uk) reported
virgin media appalling customer service, waiting to get to speak to advisor 1hour 15 minutes. Used landline to avoid call charges and phone just about out of charge. #callcentre
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Chris Dixon
(@ChrisDixon77) reported
@virginmedia Why can I not receive any productive help with my intermittent wifi signal. After 4 calls to you and 3 different solutions given by you, including me forking out over £30 of my money to fix an issue with your equipment, it’s still not working? #poorservice
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theshanellebanton
(@shanellebantonx) reported
A whole hour on hold for one of your incapable customer service teams to hang up? @virginmedia this is the most disgraceful customer service I have experienced in my life!
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Jason Manninjg
(@JasonManninjg) reported
@virginmedia I wouldn’t consider a week a reasonable time to contact you to discuss this. But like with my outstanding complaint it seems next to impossible to speak to anyone at Virgin. I’m going to have to contact the industry regulator.
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Ashleigh McCann
(@Ashleig73779007) reported
@virginmedia I have no phone service, only WiFi,i am unable to call customer services rn. My phone has had intermittent service or no service for almost 4 months, I have called several times and still have had no assistance, please can you put me in touch with someone who can?
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smilerlovie
(@smilerlovie) reported
@virginmedia i need an engineer sent out. My TV box stopped working got another box sent to me and even that is doing the same thing. Can't find the answer anywhere on how to fix it so I think an engineer is needed.
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Grace
(@gjepps) reported
@virginmedia @virginmedia I cancelled my broadband last month but you’ve sent me a bill for Feb-March... I’d like my final bill please! What is going on with your non-existent customer service?
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Sun Gardening
(@Sun_Gardening) reported
Can't stress this enough. Never go with @virginmedia. Appalling company. Just look at #virginmediadown to see how bad they are. Ruining people's livelihoods during lockdown. Warn everybody!!
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Charlotte Bruce
(@char_bruce) reported
Never had such appalling customer services than that of @virginmedia I have been waiting all afternoon for a call (as they said they would call back instantly to sort out our issues - after spending 2 1/2 hours on hold in the first place) to not have the decency to call back
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Julie Giles
(@julgil) reported
@virginmedia Hours on phone. No answer. Need to cancel services!!