Virgin Media Outage Report in Wakefield, England
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The latest reports from users having issues in Wakefield come from postal codes WF2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wakefield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wakefield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Batley, Barnsley, Normanton, Liversedge, Leeds, Bradford, Dewsbury, Holmfirth, Cleckheaton, Wakefield and Castleford.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Total Blackout | |
| Batley |
||
| Barnsley |
Internet | |
| Normanton |
Internet | |
| Liversedge |
TV | |
| Leeds |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Wakefield, England
Latest outage, problems and issue reports in Wakefield and nearby locations:
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Cath Warwick
(@Brizzlecath72) reported
from
Bradford, England
@virginmedia .And the fact that we both need to teach online makes no difference? Can’t put lessons on for students for tomorrow. Having to cancel live lessons with exam groups. Why did VM originally offer us two earlier dates and then say they weren’t available? It’s just not good enough.
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Adele Hall❤
(@spikeshunny) reported
from
Wibsey, England
@virginmedia been cut off after 50 mins waiting to cancel my contract and you wonder why I want to leave.
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antony piper-jones
(@antonroid) reported
from
Leeds, England
@virginmedia What is annoying is that we as consumers are not seeing the alleged investment in infrastructure in our services. Last year obviously home internet use went up while business premises went down. We are held to ransom now as we have no choice but to use our home broadband for work
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Healey 🤍💛💙🏆
(@Healeybrooks) reported
from
Wakefield, England
@virginmedia Yes after 1.5 days I heard from tech team who said I need faster broadband, they put me in queue for customer relations who upgraded me last night but today we've lost internet 4 times 🤬 Will give it another day but probs spending tomorrow night onwards trying to get through 😡
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Kevin Johns
(@Ray_Stubbs) reported
from
Woodlesford, England
@virginmedia I raised my complaint months ago and have been calling constantly since and sent the latest one yesterday
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Rob Prior
(@robfprior) reported
from
Bradford, England
Hi @virginmedia Have had some outstanding service from one your reps over the past few days. Want to make sure it gets acknowledged. How do I go about it?
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia Intermittent broadband in LS17 7BR over the last 2-3 days, which still isn’t improving, and your website doesn’t provide any way to report loss of service. Please advise.
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George Danielczuk
(@gdczuk57) reported
from
Bradford, England
@virginmedia so why have you offered free access to 4K when it’s as jittery as hell? Is there a problem in BD2?
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia On your website faults/service-status, it states there are No known issues, but no option to report anything. I can even run a test, because we have the Superhub 4!
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James Bushnell Snr
(@jamesb338) reported
from
Huddersfield, England
@virginmedia I've done this and no one can help me I just end up wasting my time it's taken two weeks to get this far
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Mr Riddlesworth
(@mrriddlesworth) reported
from
Pontefract, England
Not happy with @virginmedia for the past couple of weeks my download speed has dropped to 1/3rd of what i am paying for and no way to talk to an actual person about it. Just a robot that jeeps telling me to do the crap ive already done 10 times already. 😡🤬😡
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Cath Warwick
(@Brizzlecath72) reported
from
Bradford, England
@virginmedia In the space of a second? That doesn’t seem very efficient or customer friendly. This is really stressful and we both have exam classes to teach & own kids home education. It’s not just so I can watch Netflix. I thought some consideration of key working might be in place.
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Nick Vidamour
(@nickvidamour) reported
from
Bradford, England
@SarahJChadwick @SophiePorley @virginmedia Even virgin engineers say don’t use their router, it’s awful. Shouldn’t be like that at all..
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surji cair
(@surjicair) reported
from
Bradford, England
@virginmedia @Gertrude31 Hi not happy with the service I am getting from you . I am a loyal customer and will be leaving if not offered suitable deal . Rang this morning and got a very bad response
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FJG
(@FranNamStyle) reported
from
Leeds, England
@virginmedia It took several hours for this problem to resolve. Very frustrating to be directed to authorise wifi, but the screens themselves dont actually do that. Not helpful at all.
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Cath Warwick
(@Brizzlecath72) reported
from
Bradford, England
So @virginmedia will not send an engineer to us until Thursday. We have no internet & need to teach but that doesn’t matter. Great customer service. Really helping the pandemic effort. @educationgovuk maybe you could take this service into account when considering teacher input
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Healey 🤍💛💙🏆
(@Healeybrooks) reported
from
Wakefield, England
@virginmedia are the absolute worst company I have ever come across. 18 days trying to get them sort their shambolic internet dropping & still being passed from 1 agent to another in same team. Don't waste your time with this company. They have no idea what customer service is.
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Phil Hicks
(@Neolawn) reported
from
Leeds, England
@virginmedia You can see at the top of the screenshot I’m logged in to my account. And yes, I understand the system and infrastructure very well, and have exhausted all trouble-shooting suggestions. There is a wider issue here outside my home which needs attention from your engineers.
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Reece Bryan
(@ReeceBryan94) reported
from
Wombwell, England
@virginmedia when are you going to start issuing people the Hub 4 as the SH3 is useless for delivering wifi. Doesn’t help that you seem to be constantly having issues and massive speed problems over the last month. Any chance of us actually getting a service that we pay for?!
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Andy Pearson
(@Podder51) reported
from
Huddersfield, England
@virginmedia How do I get hold of them your web site makes it very difficult to talk to anyone, just directs you to FAQ, “how did we do did they help “ NO!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Dawes
(@davedawes) reported
@virginmedia I tried and it was immediately closed as "resolved". Your complaint system is non-existent. There does not appear to be any senior manager at @virginmedia who actually takes responsibility for dealing with customer problems and complaints.
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Calum Fraser
(@CalcyBones) reported
4 months after trespassing and damaging my property for a fibre installation in the wrong place I’m still no further forward in resolving the issue. Disgraceful customer service @virginmedia. Happy to talk but I need you to respond!. Otherwise legal action will need to begin.
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James Piercy
(@thepiercy) reported
@virginmedia But why? The cable service is patchy and the copper works fine. I can't move my phone.
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Natalie Taylor
(@Natalie85985504) reported
@virginmedia what do I need to do to get a complaint dealt with correctly??? 13 years of loyalty and it means nothing! Customer service is awful, your staff lie and make promises that can’t be kept and all the while I’m left out of pocket with promises of refunds that never come!
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Howard Martin 🇺🇦🇪🇺
(@HJMKent) reported
Shambolic attempt to contact @virginmedia with a query on a bill they have messed up (again!) Awful customer care (again) from them & after numerous messages over 90 minutes the "agent" clearly has understanding of an amoeba! Its a simple problem guys - why cant you understand!
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Janette Sewell
(@jaykayess2503) reported
@virginmedia need help here. Dad's landline has gone down. No incoming calls, no dial tone. He tried to call and it really isn't user friendly for a vulnerable 80 year old. He doesn't know his password so can't get to speak to anyone. Service Status says there's no fault?
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Emma
(@_EJBall) reported
@virginmedia Sorry, that isn’t good enough. I’ve lost a day at work because you incorrectly advised when you would disconnect my service, providing specific assurances instead. Who can I speak to about this?
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julie heath
(@fraggle04) reported
@virginmedia Well that’s the problem isn’t it. They can’t find a problem yet my mobile can not connect to my Wi-Fi so I constantly use my data. Occasionally my Netflix will work and my fire stick has to be used using my data via hotspot. My sons Xbox keeps booting him out of live games etc
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Dave Dawes
(@davedawes) reported
@LutzSchueler Dear @LutzSchueler (or anyone from your senior team at @virginmedia) please could someone with actual authority please call me & help me resolve a massive customer service failure? I have spoken to 11 call centre staff over 4 weeks but none of them can help.
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jack
(@jack_souter) reported
@virginmedia been with you for years. Yes seem to be just the continuous billing errors. I tried to receive my call logs too to escalate this issue but fell on deaf ears at your call centres. i’m due a refund of £191.50