Virgin Media Outage Report in Wakefield, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Wakefield come from postal codes WF1 and WF4.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wakefield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wakefield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (59%)
-
Wi-fi (18%)
-
Total Blackout (11%)
-
TV (7%)
-
E-mail (4%)
-
Phone (2%)
Live Outage Map Near Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Batley, Bradford, Leeds, Barnsley, Normanton, Heckmondwike, Huddersfield, Wakefield, Pontefract, Cleckheaton, Castleford, Brighouse, Liversedge, Dewsbury and Holmfirth.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Internet | |
| Batley |
Internet | |
| Bradford |
Internet | |
| Leeds |
Total Blackout | |
| Batley |
Internet | |
| Batley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wakefield, England
Latest outage, problems and issue reports in Wakefield and nearby locations:
-
Martin Lowrie
(@ringroads) reported
from
Leeds, England
@virginmedia We have finally got through to someone other via a mobile phone to sort it out. But there does seem to be an issue with your website.
-
Guy Leech
(@guyrleech) reported
from
Wakefield, England
@vmbusinesshelp @vmbusiness Thanks. The 4G backup not working since the service was installed
-
Paul Waite
(@plrw2010) reported
from
Leeds, England
@virginmedia why is your customer service so difficult to deal with? They seem like robots reading from a list of FAQ answers! Ask something not on the list they are clueless!! Thanks
-
Christine Pilkington
(@Pilki) reported
from
Bradford, England
@virginmedia Nothing! I'd be a very rich lady with all the apologies I've had in the last few 7 days, apologies doesn't get my service back does it?!
-
Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia I tried that and that’s how I got stuck in this situation. Is there a number I can call that is DIRECT for a complaint?
-
Jim Johnson
(@jim_johnson24) reported
from
Shepley, England
@virginmedia 7 days and still no @O2 resolution
-
Guy Leech
(@guyrleech) reported
from
Wakefield, England
@virginmedia I do need assistance over why the 4G backup didn't kick in when I had an outage last week but I've raised that with you already, I hope
-
Abdullah Mulla
(@a8dullah_mulla) reported
from
Dewsbury, England
@virginmedia well done 👏🏽 new way of resolving complaints! Offer a resolution that you know customer won’t accept so you can pass on to an adjudicator… all in a record time of 8mins!!!
-
Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia How do I open a complaint then, because I’m still stuck on the phone with her and she is refusing to let me make my complaint.
-
Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia I’m trying to resolve an issue with your collections team regarding an incorrect default and because I no longer bank with the same account and do not have those details, they won’t talk to me, yet they are happy to just take money off me without telling me why. It’s disgusting
-
Syd MC
(@63Syd) reported
from
Huddersfield, England
@virginmedia Logged in first time and no problems but since then I get this screen
-
Jordan
(@jordfcs) reported
from
Bradford, England
@virginmedia what’s the best deal you can do me please 🙏🏼 sky are having my life with the rubbish connection, internet never working and shocking customer services, a manager doesn’t even stick to their word of calling me back. Week 3 of my issues not getting resolved!
-
Jordan
(@jordfcs) reported
from
Bradford, England
@yatin_suvagiya @virginmedia Sky are rubbish 3 weeks I have been calling them to sort out an issue and now the managers that are promising to call me don’t call me back shocking service from @SkyUK can’t wait to leave and virgin have offered me a cheaper deal with more add ons that sky can give me
-
Judge Drokk | Mark Hellewell
(@JudgeDrokk) reported
from
Darton, England
@virginmedia Well I don't know if the problem has been restored at virgins end I received help and advice from an outside source who showed show me how to work around the problem with manual DNS entries. But for me, working now. Thanks.
-
Tom “Harlam” King
(@HarlamTK) reported
from
Wombwell, England
@virginmedia And I can’t raise a complaint on the site without having an account, which I don’t have, so that is a pointless endeavour as well
-
anne l
(@annie7hudds) reported
from
Fenay Bridge, England
@virginmedia what’s going on with internet service in HD8 area ? I don’t want to have to wait 23 hours before calling a technician as advised by your service page
-
Dom Burch ⤴️
(@domburch) reported
from
Bradford, England
@virginmedia To cancel. Tried ask contact methods other than writing you a letter so far. Carrier pigeon might be better.
-
Bam Bam
(@SaffsAI) reported
from
Bradford, England
Why companies like @virginmedia use WhatsApp support I do not know. The system makes you wait an hour, if you don't respond in 10 minutes, it kicks you off the chat just to make you wait again
-
Guy Leech
(@guyrleech) reported
from
Wakefield, England
@KevEdwardsRetro I've been with them for years (Yorkshire Cable before that) but changed to the @vmbusiness service to get 4G backup only to find that it doesn't work when their device is in modem mode. Unable to get through to them though - worst support/customer service I've ever experienced
-
Andrew English
(@andy_english) reported
from
Dewsbury, England
@LordTets @virginmedia Go to Ofcom... you have clearly given them ample time on numerous occasions to resolve your complaint. Life is too short to spend your time waiting for promised calls and web chats... let the ombudsman deal with them.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Mia Culpa
(@UBSixT) reported
Further to previous @virginmedia tweet..just got a call back from Glasgow..they had a power outage so call was ended,Lady confirmed 150 call if I press option disconnection will go through to a UK call centre but it can be any of six or can be outsourced no numbers kniown. FARCE!
-
✨SynchroJack88 - TL47✨
(@SynchroJack88) reported
@virginmedia I’m no novice and have worked in technology for over 14 years. I know how to reboot a router etc and it doesn’t solve the issue! Funny how the service deteriorated after the cooling off period ends
-
Dhirendra Rawal
(@DhirendraRawal) reported
@VirginMediaIE I am moving to new address in few weeks. I want to check whether virgin media broadband service is available on that address or not. So i can take decision accordingly.
-
Cllr Donna Greaves
(@Donna4Rainhill) reported
@virginmedia Furthermore a complaint was made from one virgin customer about the lack of support asking you to test the line for a fault and you incredulously sent a copy of that complaint to... the customer account that you are unable to act upon or test, that is just utter madness Virgin
-
Darragh Golden
(@DarraghGolden) reported
@virginmedia You can waive the ridiculous cancellation fees you are trying to apply to my account. Considering you can provide services at my new address and I'm in my 2nd year of contract, trying to charge a loyal customer for services they can no longer use is a disgrace.
-
Darragh Golden
(@DarraghGolden) reported
@virginmedia the worst customer service I have ever received. No consideration for loyal customers. Would advise people to stay well clear unless you want to get screwed over by this company #CustomerExperience #broadband
-
shelbs 🎃
(@shelbiie) reported
@virginmedia why is it when I ring your contact centre number I have to enter a virgin number or account number? I'm not a customer but I'd like to speak to someone???
-
Villa Mad.
(@VillaMad3) reported
@Kieronocall Hi @virginmedia i promise to upgrade my broadband and TV if you don't fix this problem.
-
Fojo
(@Fojo66401630) reported
@virginmedia I am currently in a chat with one of your agents on your online form 12:41 was the last time they answered me l. When I asked them why my loss of service wasn't a loss they stopped replying.
-
Peter Rossi
(@prprivate) reported
@virginmedia Virgin Media do - I don’t want you to call me from “Twitter” you have my complaint ID, please get someone to review it who has the capacity to resolve it and get them to call me