Virgin Media Outage Report in Wakefield, England
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The latest reports from users having issues in Wakefield come from postal codes WF2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Wakefield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wakefield and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Batley, Normanton, Bradford, Dewsbury, Barnsley, Holmfirth, Leeds, Cleckheaton, Wakefield, Castleford and Huddersfield.
| City | Problem Type | Report Time |
|---|---|---|
 Batley |
Internet | |
| Normanton |
Internet | |
| Bradford |
Wi-fi | |
| Batley |
Internet | |
| Dewsbury |
Internet | |
| Bradford |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Wakefield, England
Latest outage, problems and issue reports in Wakefield and nearby locations:
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Rob Prior
(@robfprior) reported
from
Bradford, England
Hi @virginmedia Have had some outstanding service from one your reps over the past few days. Want to make sure it gets acknowledged. How do I go about it?
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Cath Warwick
(@Brizzlecath72) reported
from
Bradford, England
@virginmedia .And the fact that we both need to teach online makes no difference? Can’t put lessons on for students for tomorrow. Having to cancel live lessons with exam groups. Why did VM originally offer us two earlier dates and then say they weren’t available? It’s just not good enough.
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Natalie Ball
(@NatalieBall21) reported
from
Leeds, England
@virginmedia I have tried to call everyday for two weeks, it stays all agents are busy and the line disconnects. I have moved and no longer require your services. How do I cancel the contract?
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Graeme Rayner 💙
(@Gag_N_Bone_Man) reported
from
Dewsbury, England
@iamaafaq @sky @virginmedia Point of principle now. Been with virgin for over a decade and the deal is awful. They don't reward loyalty. Grwat package from Sky. Only are that's worse is speed but for our purposes it's fine. We don't game online and i no longer download torrents etc
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Healey 🤍💛💙🏆
(@Healeybrooks) reported
from
Wakefield, England
@virginmedia are the absolute worst company I have ever come across. 18 days trying to get them sort their shambolic internet dropping & still being passed from 1 agent to another in same team. Don't waste your time with this company. They have no idea what customer service is.
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Fat Joe
(@Ash_worth) reported
from
Leeds, England
@virginmedia The WiFi has started crashing again in Roundhay today!! It took three weeks to get it ‘sorted’ and less than a week for it to go wrong again! Terrible for online lessons and working from home!!
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Reece Bryan
(@ReeceBryan94) reported
from
Wombwell, England
@virginmedia when are we going to finally have some functional WiFi service from yourself? 3/4 days constant issues... pathetic
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Graeme Rayner 💙
(@Gag_N_Bone_Man) reported
from
Dewsbury, England
@virginmedia I'm moving to sky, saving a tenner a month and adding sports and movies. I might be back in 18 months. Seems like hopping between providers is the only way to get a decent deal. It's perverse logic. Surely cheaper to retain a customer than gain one? But no, so I'm off.
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Reece Bryan
(@ReeceBryan94) reported
from
Wombwell, England
@virginmedia when are you going to provide a functional service? Having to constantly reboot your pile of **** “Superhub 3” multiple times a day because you’re saying that’s the fault... what exactly am I paying for? #Virginmediaisshite
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FJG
(@FranNamStyle) reported
from
Leeds, England
@virginmedia It took several hours for this problem to resolve. Very frustrating to be directed to authorise wifi, but the screens themselves dont actually do that. Not helpful at all.
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Cath Warwick
(@Brizzlecath72) reported
from
Bradford, England
@virginmedia In the space of a second? That doesn’t seem very efficient or customer friendly. This is really stressful and we both have exam classes to teach & own kids home education. It’s not just so I can watch Netflix. I thought some consideration of key working might be in place.
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antony piper-jones
(@antonroid) reported
from
Leeds, England
@virginmedia What is annoying is that we as consumers are not seeing the alleged investment in infrastructure in our services. Last year obviously home internet use went up while business premises went down. We are held to ransom now as we have no choice but to use our home broadband for work
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surji cair
(@surjicair) reported
from
Bradford, England
@virginmedia @Gertrude31 Hi not happy with the service I am getting from you . I am a loyal customer and will be leaving if not offered suitable deal . Rang this morning and got a very bad response
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Suzy Swift
(@bally79) reported
from
Dewsbury, England
@virginmedia Can’t get through to customer services need an engineer to come to mums as unable to set up broadband and phone line! And why you sent out a tv box when she isn’t having virgin tv is puzzling?!
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Cath Warwick
(@Brizzlecath72) reported
from
Bradford, England
So @virginmedia will not send an engineer to us until Thursday. We have no internet & need to teach but that doesn’t matter. Great customer service. Really helping the pandemic effort. @educationgovuk maybe you could take this service into account when considering teacher input
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Reece Bryan
(@ReeceBryan94) reported
from
Wombwell, England
@virginmedia when are you going to start issuing people the Hub 4 as the SH3 is useless for delivering wifi. Doesn’t help that you seem to be constantly having issues and massive speed problems over the last month. Any chance of us actually getting a service that we pay for?!
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Healey 🤍💛💙🏆
(@Healeybrooks) reported
from
Wakefield, England
@virginmedia Yes after 1.5 days I heard from tech team who said I need faster broadband, they put me in queue for customer relations who upgraded me last night but today we've lost internet 4 times 🤬 Will give it another day but probs spending tomorrow night onwards trying to get through 😡
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super pablo
(@pablo_hescobar) reported
from
Leeds, England
@virginmedia been on hold for 85 mins to then have the call ended before even speaking to anyone. That’s made me want to cancel my package even more now
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Graeme Rayner 💙
(@Gag_N_Bone_Man) reported
from
Dewsbury, England
@virginmedia Cos I've been a customer for well over a decade and I'm sick of seeing new customers get given the moon on a stick to join. I reckon your sales team would let a new customer have a night with their wives to sign them up. But loyal customers get nothing.
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Adele Hall❤
(@spikeshunny) reported
from
Wibsey, England
@virginmedia been cut off after 50 mins waiting to cancel my contract and you wonder why I want to leave.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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alison obrien
(@alison_obrien20) reported
@virginmedia why does our Internet lose signal when we have had heavy rain pls.intermitting signal has knocked everything connected to it offline and not letting us reconnect.we have this problem every yr with heavy rain.ch42 area.
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AV
(@akap10) reported
I was ready to leave @virginmedia there are no deals for loyal customers, but the deals available for new customers, are massively lower than the renewal offered to me. however, glen in your customer retentions team was so helpful, and advised me on the best package. Thanks Glen!
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j fernandes
(@jfernandesphoto) reported
@virginmedia My area (TW15)has had intermittent WiFi issues since the 10 Feb. Meaning working from home is impossible. Initially - fixed by the 14th, then the 18th now maybe the 24th… Is there anymore info as the customer service has been less than satisfactory?
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Andrew Hiorns
(@MrHiorns) reported
@virginmedia I don't really want to leave, that's my last resort. But no one is actually prepared to do anything to assist. We were getting 200mb but really I reliably. Then our hub was 'recalibrated' and now we get 25mb with less reliability. We just want someone to actually help us
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Andrew Barker
(@GogglesBarker) reported
@virginmedia It’s online again now but three days on the bounce is poor service VM. Each time shows TV and broadband failed on service checker. Let’s hope this is the last of it.
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jamesdgreen
(@jamesdgreen02) reported
@virginmedia I get there busy. But best part of 11 hours! Then for an agent to say they are dealing with it then just disappear and do nothing. I don’t call that customer service no matter how busy you are.
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Maija Timonen
(@maija6karoliina) reported
@virginmedia Can you send me a link via the messaging service to where I can do this? A customer service agent said they sent out the packaging again this morning, but in case it doesn't arrive again this would be a good back up.
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Veloscot 🚴♀️ 🏴 🇪🇺 🍀45%
(@veloscot) reported
@virginmedia Here we go again. Failing to engage on a human method. Does no one at @virginmedia pick up the phone and call a customer back. My two calls in have been disappointing.
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Komeil Karimi
(@KomeilKarimi) reported
@virginmedia This has constantly been reported over the past 2 years and your CS and tech teams have only brushed it off with low level assistance/support and take an aspirin and wait approach rather than fixing the issue
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Charlie Dye
(@charliedye9) reported
@virginmedia Yes have followed all those steps only to be told online support is available ‘due to unforeseen circumstances’