Virgin Media Outage Report in Wakefield, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Wakefield come from postal codes WF1 and WF2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Wakefield, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Wakefield, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Wakefield, England
The most recent Virgin Media outage reports came from the following cities: Wakefield, Bradford, Normanton, Leeds, Batley, Huddersfield, Holmfirth, Pontefract, Barnsley, Dewsbury, Cleckheaton, Shipley, Liversedge, and Pudsey.
| City | Problem Type | Report Time |
|---|---|---|
 Wakefield
|
TV | 18 hours ago |
|
Bradford
|
Wi-fi | 23 hours ago |
|
Normanton
|
Total Blackout | 24 hours ago |
|
Leeds
|
Wi-fi | 1 day ago |
|
Leeds
|
2 days ago | |
|
Leeds
|
Internet | 2 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Wakefield, England
Latest outage, problems and issue reports in Wakefield and nearby locations:
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emma (@emmab1307) reported from Huddersfield, England@virginmedia Thanks for the Information buts it’s clear that what I have told you hasnt been read correctly because the number you want me to ring is customer service or cancellation which is where the problem@lies anyways so not helpful at all
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Katie 🖤 (@katiewood91) reported from Leeds, England@virginmedia Nope. Just gone back to saying it will be fixed 29th. Pretty much all month without service 🙄
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emma (@emmab1307) reported from Huddersfield, England@virginmedia On top of that a few year year ago at that time one of your lovely advisors but me through to the loyalty team gave me a great deal because said I been a loyal customer now I go through to cancellations/retention team who say can’t do anything. So what happens is you leave
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emma (@emmab1307) reported from Huddersfield, England@virginmedia On top of that i asked to speak to billing team because been charged an additional £8 for no reason and never got transferred through
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Katie 🖤 (@katiewood91) reported from Leeds, England@virginmedia had text message to say network issue has been fixed, get home, restart router and still not working, can you confirm if there is an actual network issue, as the service status says yes but text message says no...
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emma (@emmab1307) reported from Huddersfield, England@virginmedia It’s about tv,broadband and not been treated like a loyal customer everyone spoke to yesterday didn’t want to help n transferred me through to other people without even saying and had to keep explain myself again and again
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James Bairstow (@Stowy83) reported from Bradford, England@virginmedia Sick of poor customer service
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emma (@emmab1307) reported from Huddersfield, England@virginmedia As to which they couldn’t help me line kept going quite so didn’t know if hung up or on hold. Then all of a sudden I was passed through to someone else who I believe was from ur cancellation team who again said couldn’t help n best been on my current contract.
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Katie 🖤 (@katiewood91) reported from Leeds, England@virginmedia No I can't cos it continuously says there is no known issue in my area! Constantly not listening to what I am telling you and copying and pasting irrelevant links 🙄
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emma (@emmab1307) reported from Huddersfield, England@virginmedia So started with talking to someone on online chat who said they can’t help as I have loyalty discount n am best talking to customer care team. So I rang them explained that my contract is running out on a couple of weeks n would like to see my offers n possible upgrade
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Paul Farndale 🏴🌧 (@paulthebantam) reported from Bradford, England@DoctorBeeching1 @virginmedia The call centre system is a nightmare. Outsourced I'm guessing. Never use the live chat whatever you do. I made a complaint after that experience which was closed down without any further contact. Gone with Sky for the new house.
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emma (@emmab1307) reported from Huddersfield, England@virginmedia let down again. same thing every year told different things by different people. Sky here I come
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Katie 🖤 (@katiewood91) reported from Leeds, England@virginmedia The service status checker has always and still does say no known issues, had a text to say it's been fixed but still not working
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James Bottomley (@BarnsleyBotts) reported from Barnsley, England@virginmedia Shame your customer service agents on the phone don't seem to feel the same. You cancelled my TV & BB before agreed date, agreed to re-instate which turns out to be a lie as now refusing to unless I agree to a long term contract. Astonishing awful treatmeant
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Philip Woolford (@tigerman2570) reported from Leeds, England@virginmedia there appears to be an issue with your tv guide. The Great Britain Rugby League v @NZRL_Kiwis starts at 3.30am yet is only showing at 5.30 -6am on @BBCTwo I would like to record the whole game but can't due to this issue
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James Bottomley (@BarnsleyBotts) reported from Barnsley, EnglandPublic service announcement. @virginmedia are by far the worst company I have ever dealt with
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Katie 🖤 (@katiewood91) reported from Leeds, England@virginmedia Sure I can try that.... Again. Was meant to have engineer today but it was cancelled as it was a 'network issue' then get a text to say it's fixed but actually isn't. Going round in circles here 🙄
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Samantha Carmichael (@SamanthaCarmic7) reported from Leeds, England@virginmedia And when you say check our website for guidelines are taking the actual piss. When the internet is Down!!!! #joke
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KDH (@MeKeiron) reported from Leeds, England@virginmedia Broadband “service” (non-existent) continues to be a shambles. No clarity as to whether this will ever be sorted. Virgin please show some concern for your customers.
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emma (@emmab1307) reported from Huddersfield, England@virginmedia I then mentioned about ur sky sports oomph bundle online at £46 n got told new customers only so no loyalty given n got told this was the same on media providers which again I know is a lie. So basically wanting me to pay an extra £30-40 a month because am not a new customer
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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thank you miura (@jellyfishpond) reported@virginmedia any update on the outage in ls6? It’s been four days and the last quote for a repair time was 9am today 😓
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gordon harris (@GordonARHarris) reported@virginmedia Hi - yes, I managed to run it and it says there are known issues in the area (I would not run earlier). Any idea when we will have a stable service ?
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Dean O’Neill (@DeanONe22645) reported@virginmedia You’ll have found out then it was closed without communication hence why I’ve had to chase use just for a deadlock to go to the ombudsman- stop hiding behind your shambolic excuse of a customer service team
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gordon harris (@GordonARHarris) reported@virginmedia Yes that there is a problem but no fix date or time. Looks like the service is back now. Hopefully for good !
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Wizz (@Wizz57058652) reported@virginmedia ever since I was sent a new sim a few months ago my signal has been so shockingly bad that I cant hold a call for more than 20 seconds.
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Unwanted Life (@UnwantedLife_Me) reported@virginmedia Yeah, you keep saying security issues even though tweeting personal information is a far greater security issue, but you're happy to do that. So what is the security issue regarding DMs that doesn't apply to tweets?
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Neil Rigby (@Riggerstweets) reported@virginmedia Not doing that. I made 17 telephone calls regarding the subject last Friday, to absolutely no resolution. I've raised a complaint. I've requested contact by telephone. If you choose not to, it goes to Ofcom. So far you have made no attempt. I'll keep waiting. 1/2
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Marcus Carter-Adams (@MCAMusicMD) reported@virginmedia 0800 052 7588 is the number I was emailed. My issue is now with the ‘badger’ team (or something like that, again not explained well) to solve the system error, but I’m no closer than I was last week and have no idea when I’ll now get internet? I ordered 07/11 for install 05/12…
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Para (@ParaSightPlays) reported@virginmedia 7th January 2023. I fail to understand why a mistake on the part of VM is something a customer is meant to take on the chin and deal with the consequences of it.
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Justine (@Justine_F1) reported@virginmedia I flagged it up to your agent as the telephone staff were not aware of your issue.