Virgin Media Outage Report in Shipley, Bradford, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shipley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shipley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 11: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Shipley, Bradford, England
The most recent Virgin Media outage reports came from the following cities: Halifax, Batley, Leeds, Huddersfield, Harrogate, Bradford, Cleckheaton, Dewsbury, Wakefield, Ossett, Heckmondwike, Sowerby Bridge and Yeadon.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax |
Internet | |
| Batley |
Internet | |
| Batley |
Internet | |
| Leeds |
Internet | |
| Batley |
TV | |
| Halifax |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shipley, England
Latest outage, problems and issue reports in Shipley and nearby locations:
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Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia Service even worse you demand full payment and then will credit our account for your error and breach of contract! Your customers service staff rude! Demanding money before we can speak to anyone well I wonder what a solicitor would have to say with copy of the breached contract.
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Dom Burch ⤴️
(@domburch) reported
from
Bradford, England
@virginmedia To cancel. Tried ask contact methods other than writing you a letter so far. Carrier pigeon might be better.
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@vmbusinesshelp @vmbusiness Thanks. The 4G backup not working since the service was installed
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@KevEdwardsRetro I've been with them for years (Yorkshire Cable before that) but changed to the @vmbusiness service to get 4G backup only to find that it doesn't work when their device is in modem mode. Unable to get through to them though - worst support/customer service I've ever experienced
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Helen Rafferty 💙
(@HelenRaffTVN) reported
from
Shelf, England
@BandageQueen @virginmedia I had Virgin for years at my old house with no problems and couldn’t wait for it to be installed here. It’s just a joke now…keep saying it’s going to be fixed and then change the date.
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Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia We aren’t getting anywhere and you cut us off. This has to be worst service, if I performed as your advisor I would be sacked! How do we get to resolve the issue via the above method?
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inky-paper
(@PaperInky) reported
from
Greetland, England
@virginmedia I’m not a VM customer.
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Matty Beswick
(@bezzyboy88) reported
from
Leeds, England
Outage on @virginmedia since yesterday morning, get a text message this morning saying it’s fixed. It’s not. Ring up to be told it will be fixed by 2nd November what good is that to anybody?
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Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia Yeah, we have been charged wrong for the past two months even though the account was clear when we entered a new contract with you, now we been challenging it since August! Told manager will ring and then they don’t and then you charge us wrong, and then to make your customer
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inky-paper
(@PaperInky) reported
from
Greetland, England
@virginmedia please can you stop sending an engineer to my address, 1st time he said someone at this address had enquired about providing a service online (no they didn’t) that day I was on a work call, today I was in the shower. Car reg: YT18SXL. He’s just left.
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Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia Still not helpful once we have paid what you told us after not applying your contract! Been told it’s the agents error on a record call and then saying it’s invalid, and prepared to offer new customer better than current! Massive complaint in writing your staff on phone shocking!
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@vmbusiness strike yet again!😠 Not only are they charging me £7/month for 4G backup that doesn't work, they are now charging me £4 for paper bills that I never asked for. Oh, and still say I owe them money despite me overpaying due a to a red letter that they took by DD later
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Phil Turner
(@philter66) reported
from
Leeds, England
Hi @virginmedia maybe try answering my call ..as a customer of 25 years paying the atrocious figure of £145 a month @skytv could be getting a new customer
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Sam Walker
(@SamWalker03) reported
from
Dewsbury, England
@virginmedia I’ve been hung up on three times this morning by your contact centre! All your willing to do is pass on the “feedback” do you have anyone customer service trained I can speak to ?
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Abdullah Mulla
(@a8dullah_mulla) reported
from
Dewsbury, England
@virginmedia well done 👏🏽 new way of resolving complaints! Offer a resolution that you know customer won’t accept so you can pass on to an adjudicator… all in a record time of 8mins!!!
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Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia You haven’t applied the contract you sent out and the balance on our account is double the contract charge and your advice said pay in full to speak to someone if not it tough. And then said it would then be credited on the account. Your advisor are no help.
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Phil Turner
(@philter66) reported
from
Leeds, England
@virginmedia Mate ..do you not think I’ve tried that ..hence my tweet ….6 times now …managed to speak twice ..both times systems were down..you CX us so poor these days
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Sam Walker
(@SamWalker03) reported
from
Leeds, England
@virginmedia are up there with the worst companies for customer service. Their IVR is infuriating, they hang up on you when you do manage to get through and then tell you there is no way to make a complaint ! @Ofcom do you regulate these clowns 🤡
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Syd MC
(@63Syd) reported
from
Huddersfield, England
@virginmedia Logged in first time and no problems but since then I get this screen
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Padge 👌
(@AdamPagett3) reported
from
Wakefield, England
@virginmedia That checker like my service doesn't work
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mr Fish
(@OfficialMrFish) reported
@virginmedia Already been offered compensation, it’s not about that it’s about restoring the service YOU disconnected by mistake .. 1 second to disconnect 72 hours to restore .. meanwhile I can’t upload my content to my lovely subscribers on my channel ..
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Sharron O'Connell
(@heysharron) reported
@virginmedia A cable is not working from the box outside the house to the exchange box a little way up the road how can a bunch of customers help with that it requires an in person human to come and fix the problem when will this happen
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Sharron O'Connell
(@heysharron) reported
@virginmedia Oh so yet another fob off and firmly placing the responsibility to fix the issue on me the customer this is so stressful and upsetting in the current climate where we rely on connectivity
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JPGComms
(@JPGComms) reported
@virginmedia Well this is certainly very interesting, I just checked on that site and it says it has no issues for my account, despite me logging the complaint using the form on your website. It was in regards to charges to replace my faulty booster and the fact the CSR cut me off.
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Daniel S
(@planet_dan) reported
@virginmedia Honestly why don’t you just admit your network cannot cope with demand instead of sweeping customers under the rug and forcing them to use your forums. This is not a discussion. We need actual support because your service doesn’t deliver.
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яєαℓιѕт נανѕтαн 💻🖱
(@RHJOfficial) reported
Morning @virginmedia with this new intelligent WiFi - I have the old router, I've been having some issues with it, I would like to have the latest hardware as a paying customer, can you make that happen?
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Dom T
(@DomT77) reported
@TalkTalk 3 hours spent on this so far, including last night and this morning - it’s so bad we’re in shock here. 4 promised call-backs that were essentially just your (non qualified) staff wanting to drop the call. I’m a @virginmedia customer myself, and they make @TalkTalk look horrendous
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michael packer
(@mikeyarsen) reported
@virginmedia Hi there ,I received an email yesterday advising me that they have changed my contract to a new customer for 18 months . Which was better than I expected . So I'm im very pleased thanx .
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Mar. Jordan*=19&6🏆
(@EgoZentric_) reported
@virginmedia Monitor connections (done) update after WiFi pod installed (done) post live BQM (done) Have checked the service status again, no issues showing. Have just rebooted but this is now becoming between 3 to 7 times a day. Impossible to watch a 30 min. program on Netflix without reboot
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Mar. Jordan*=19&6🏆
(@EgoZentric_) reported
@virginmedia I'm sorry I'm still having issues too. The forum have been unable to help. Wiring tightened, new hub, WiFi pod. Still the same problem. Connection down again and the BQM isn't even showing any packet loss, nor are there any error lights on the hub. Been like this for a month now.