Virgin Media Outage Report in Gildersome, City and Borough of Leeds, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gildersome, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gildersome and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 28: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Gildersome, City and Borough of Leeds, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Normanton, Halifax, Batley, Yeadon, Bradford, Wakefield, Huddersfield, Cleckheaton, Castleford, Brighouse, Liversedge, Dewsbury and Elland.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Normanton |
Internet | |
| Halifax |
Internet | |
| Halifax |
Wi-fi | |
| Halifax |
Internet | |
| Halifax |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gildersome, England
Latest outage, problems and issue reports in Gildersome and nearby locations:
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mark gunn
(@markgun61134653) reported
from
Halifax, England
@virginmedia Then you should go private and direct message people like other big companies do .because I will not be ringing up to be on hold in my own time to tell you to stop doing something you shouldn’t be .carry on and I will cancel and go to @sky @O2
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Robin J Smith
(@cymrobin) reported
from
Leeds, England
@virginmedia Thanks, but we've been getting frequent Outage Update messages for about three weeks so far - "our estimated repair time is now..."
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Andrew Davies
(@leftfield289) reported
from
Ilkley, England
@virginmedia It was a marketing letter I received for free installation but I was charged fee on my first bill. Accounts team promised to refund after customer service passed me on to them but they never auctioned it.
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia The service status checker has always and still does say no known issues, had a text to say it's been fixed but still not working
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Andrew Davies
(@leftfield289) reported
from
Ilkley, England
@richardbranson your products are great Richard but your Virgin Media customer service and complaints handling is terrible. I can’t find anyone who can actually help me. Very disappointing. I have given up and will be leaving as soon as my contract is up.
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Andrew Davies
(@leftfield289) reported
from
Ilkley, England
@virginmedia you did it again! Another hour of my life trying to get a complaint resolved. They worst customer service I’ve ever experienced.
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia Sure I can try that.... Again. Was meant to have engineer today but it was cancelled as it was a 'network issue' then get a text to say it's fixed but actually isn't. Going round in circles here 🙄
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mark gunn
(@markgun61134653) reported
from
Halifax, England
@virginmedia if you muppets ring me again and put phone down when I answer I will cancel the two new iPhone 11 contracts and go elsewhere
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia Nope. Just gone back to saying it will be fixed 29th. Pretty much all month without service 🙄
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Samantha Carmichael
(@SamanthaCarmic7) reported
from
Leeds, England
@virginmedia we’ve just had a 3rd phone call in 2 days, from someone claiming to be from virginmedia. Saying they need to remotely access our computer to resolve an issue with our router. Needless to say we smelt a rat. But wanted to inform you that this is happening.
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia had text message to say network issue has been fixed, get home, restart router and still not working, can you confirm if there is an actual network issue, as the service status says yes but text message says no...
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia I have FINALLY resolved my issues and proved that I was in fact been over charged by you! And I shall be making an official complaint due to unnecessary stress which has severely impacted on my personal health. It has been unacceptable how you have all dealt with me!
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Carl Harrison
(@RestartCarl) reported
from
Leeds, England
.@richardbranson , because our @virginmedia internet is down, I’m unable to raid on Destiny 2 tonight with my fire team and it’s reset day tomorrow!
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia I want to make official complaint no one is responding to my texts and there for please send me a link to take my grievances about the sheer incompetence and deliberate misinformation and lack of clarity.
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Nathan Spooklas
(@whoisdougie) reported
from
Leeds, England
@virginmedia and to make matters worse, your service checker is now no longer working. This is an actual joke. Paying nearly £50 a month for terrible service.
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia Rebooting doesn't work. TV services are affected also. I don't have a device to try a wired connection with
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mark gunn
(@markgun61134653) reported
from
Halifax, England
@virginmedia They’ve kinda of sorted it so when I get my phone 5/11 then I send my old phone to recycle but if the value drops on my trade in then I will cancel order and send new phone back
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Katie 🖤
(@katiewood91) reported
from
Leeds, England
@virginmedia Yes I have, hence the original question. But its been the same message on IVR for the last month and the problem is getting worse not better and no update as to when it will be resolved
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Michelle Hardman B.A (Hons)
(@MichelleTownhil) reported
from
Leeds, England
@virginmedia I think your messaging service is having a dicky fit it keep asking if I need any help and asks me to type yes or no... so I type yes. It say someone will be in touch soon.. then few seconds later it asks me the same questions over and over 😡
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mark gunn
(@markgun61134653) reported
from
Halifax, England
@virginmedia Well as long as everything is ok when phone comes and you trade in what you say then there should be no issues .but we’ll see
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Idle Hands
(@idle_h_) reported
@virginmedia Forgive me if I regard your apology as disingenuous. I maintain that the phone call is unnecessary as you have all the info you require. You CAN resolve it now but you are choosing not to. Since I am forced to phone then it will be to cancel my contract. Well done.
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🌶
(@Itwasjustameme) reported
@virginmedia Complete service outage
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Sunshineeee🌻
(@sunshineee9517) reported
@virginmedia Tbh they keep saying it will be back tomorrow and then it’s now day 13 of it will be back tomorrow . It’s absolute nonsense . Now today supposedly their whole system is down so can’t even get through to anyone 😞😡to get answers
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Paul Brinkworth
(@PaulBrinkworth2) reported
@virginmedia I’m just looking forward to Virgin issuing credits to my account and additional monies for not providing the service as promised and a serious affect on my business
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Graham Baker
(@Groovy4Gravy) reported
@virginmedia It's working now. The work should have finished yesterday Tuesday at 6am but us and all the neighbours had problems all day. Then again this morning problems until late morning. Do we get compensation for that? How do we claim?
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Daryll Lewis
(@DaryllLewis1) reported
@virginmedia After speaking to you last week regarding my 88 year old father who has had no phone since one of your engineers messed up the line,you assured us an engineer would be out to him today to fix the line,he has sat around all day waiting and nobody has again called or turned up
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𝓒𝓱𝓪𝔃𝔃𝔂
(@ChazVR) reported
@virginmedia I just attempted to phone 150 but my phone said theres a problem. We requested our services end at the end of our contract and was told it would go offline on the 27th (today) but its still online. I cant seem to access online help either.
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Paul Brinkworth
(@PaulBrinkworth2) reported
@virginmedia How on earth can I go online when I got no internet!!! When I phone your business line and select option 1, then 3 then 2 then 2 it’s a recorded message we are encountering an outage in the business broadband previously they gave estimated times but now everyday total outage!!!!
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🌶
(@Itwasjustameme) reported
@virginmedia Your service is d0gsh1t and your customer service is worse. You can literally type Virgin Media in your Twitter search bar and see postcodes across the countries reporting faults. Suck a very spiked cactus.
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Jill Dollard
(@JillDollard) reported
On the phone to @virginmedia and to remove pretty much all my tv channels and downgrade my internet speed is going to cost me more!?!? Great customer retention 🙄🙄