Virgin Media Outage Report in Guiseley, City and Borough of Leeds, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guiseley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guiseley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Guiseley, City and Borough of Leeds, England
The most recent Virgin Media outage reports came from the following cities: Halifax, Leeds, Batley, Bradford, Heckmondwike, Sowerby Bridge, Wakefield, Yeadon, Cleckheaton, Brighouse, Liversedge and Harrogate.
| City | Problem Type | Report Time |
|---|---|---|
 Halifax |
Wi-fi | |
| Leeds |
Wi-fi | |
| Halifax |
Internet | |
| Halifax |
Internet | |
| Halifax |
Internet | |
| Batley |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Guiseley, England
Latest outage, problems and issue reports in Guiseley and nearby locations:
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Phil Turner
(@philter66) reported
from
Leeds, England
@virginmedia Mate ..do you not think I’ve tried that ..hence my tweet ….6 times now …managed to speak twice ..both times systems were down..you CX us so poor these days
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Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia You haven’t applied the contract you sent out and the balance on our account is double the contract charge and your advice said pay in full to speak to someone if not it tough. And then said it would then be credited on the account. Your advisor are no help.
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Guy Leech
(@guyrleech) reported
from
Wakefield, England
@vmbusiness strike yet again!😠 Not only are they charging me £7/month for 4G backup that doesn't work, they are now charging me £4 for paper bills that I never asked for. Oh, and still say I owe them money despite me overpaying due a to a red letter that they took by DD later
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Phil Turner
(@philter66) reported
from
Leeds, England
Hi @virginmedia maybe try answering my call ..as a customer of 25 years paying the atrocious figure of £145 a month @skytv could be getting a new customer
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The Churchill
(@Churchill0782) reported
from
Wakefield, England
@virginmedia all services in the WF1 area of Wakefield have been down all day and looking like 6pm to be fixed. Will you be applying any credit to people's accounts?? Good will gesture and all that! #wakefield
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Matthew Preston
(@MatthewJP2014) reported
from
Leeds, England
@virginmedia @O2 what's the point Virgin is as bad as BT I was supposed to have Virgin Broadband & phone installed on Friday got told yesterday it was delayed til December 1st earliest with no reason as to why asked for a 5G router to get me by til then was put on hold for 20 mins then cut off.
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Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia We aren’t getting anywhere and you cut us off. This has to be worst service, if I performed as your advisor I would be sacked! How do we get to resolve the issue via the above method?
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Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia Yeah, we have been charged wrong for the past two months even though the account was clear when we entered a new contract with you, now we been challenging it since August! Told manager will ring and then they don’t and then you charge us wrong, and then to make your customer
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Sam Walker
(@SamWalker03) reported
from
Leeds, England
@virginmedia are up there with the worst companies for customer service. Their IVR is infuriating, they hang up on you when you do manage to get through and then tell you there is no way to make a complaint ! @Ofcom do you regulate these clowns 🤡
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The Churchill
(@Churchill0782) reported
from
Wakefield, England
@virginmedia I've checked and definitely not entitled due to the amount of days with no service. Like I said, a good will gesture. People who are working from home haven't been able to work for a start. Only been with you a few weeks and have nothing but issues.
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sue ellen draper 💙🇺🇦💛
(@suellen2623) reported
from
Leeds, England
@O2 and @virginmedia should be ashamed of themselves. 10 tickets per customer is not right. Their loyal honest customers once again miss out thanks to the greedy. As for the websites complete joke should have been prepared for this!!!! #peterkaytickets
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Lisa Lavelle
(@Lisalav22) reported
from
Guiseley, England
@virginmedia customer 22 year and sick to death of not getting the service I deserve cut my services off I’ve asked and your not listening
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Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia Still not helpful once we have paid what you told us after not applying your contract! Been told it’s the agents error on a record call and then saying it’s invalid, and prepared to offer new customer better than current! Massive complaint in writing your staff on phone shocking!
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Padge 👌
(@AdamPagett3) reported
from
Wakefield, England
@virginmedia That checker like my service doesn't work
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The Churchill
(@Churchill0782) reported
from
Wakefield, England
@virginmedia do you care to give an update regarding services being down in the WF1 area of Wakefield? You estimate keeps changing which is becoming really annoying!! Literally 1000s of households without an Internet connection. #wakefield #poorservice
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Michael Edwards
(@MENorthAffinity) reported
from
Leeds, England
It feels like @virginmedia and @VodafoneUK are having some weird competition to decide who has the most inept and frustrating customer experience competition. No one is perfect but to be this consistently terrible is almost admirable.
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Matty Beswick
(@bezzyboy88) reported
from
Leeds, England
Outage on @virginmedia since yesterday morning, get a text message this morning saying it’s fixed. It’s not. Ring up to be told it will be fixed by 2nd November what good is that to anybody?
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Padge 👌
(@AdamPagett3) reported
from
Wakefield, England
@virginmedia finally after 5 days without a service no streaming tv, being unable to work from home and having to sit in Saturday teatime eaiting for engineer while family go to Halloween party It's finally fixed Now the impossible part making contact to discuss compensation
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Dom Burch ⤴️
(@domburch) reported
from
Bradford, England
@virginmedia To cancel. Tried ask contact methods other than writing you a letter so far. Carrier pigeon might be better.
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Gareth Rider-Smith
(@gazbullsfan22) reported
from
Keighley, England
@virginmedia Service even worse you demand full payment and then will credit our account for your error and breach of contract! Your customers service staff rude! Demanding money before we can speak to anyone well I wonder what a solicitor would have to say with copy of the breached contract.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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phil-neal
(@993Phil) reported
@virginmedia Whats happening to the service in West London? Broadband keeps dropping-out every 30-seconds or so, losing sound, making streaming/TV impossible, been going-on for weeks now! #normancollier
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vino
(@vinorodders) reported
@virginmedia This must change or I will have to switch I’m afraid. £51.25 is too expensive to not be compensated when it’s not working.
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Leo
(@Leo89826702) reported
@virginmedia Sadly they have been quite rude. They've told me that there's nothing that can be done until it's fixed. They've blamed the migration from Vodafone to O2. If they had stuck with EE, they had no problems. Last year when they changed to Vodafone, things went downhill
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Kathy
(@kathy_ek) reported
@virginmedia So I believe, is there any compensation available for being without services for a long period of time then. Unhappy customer
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vino
(@vinorodders) reported
@virginmedia I can read, thanks. I’m saying it’s not good enough to have a policy that covers that period of time. Should be much shorter, policy needs to change or a loyal customer like myself will.
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Neil
(@NeilSPV) reported
@virginmedia Before my tweet, I spoke to your team and pointed this out and they said they couldn't do anything about the difference. What has changed since then? Its disappointing that you treat your customers this way. This could have been resolved quickly quietly and amicably.
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Lee
(@Leewfc09) reported
@VengefulEwok @virginmedia @EGX Whoever does this technology is going backwards. Service isn’t getter any better. They can’t even supply 4 boxes now most anyone can have is 3. Yet 7/8 years ago I could have 4. Still no UHD sky sports. Now charges for sim that was free in bundle 18 months ago. £25 for SIM card
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Andy Didwell
(@ADidwell) reported
@virginmedia No issue with the connection to the house. No issue with hub in router mode, it just doesn’t work in Modem mode (it has worked fine for the past 2 years in modem mode.) your service line is useless. 4th call gone in and now waiting for a call back again.
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Beregr⚽nd
(@Beregrond) reported
@virginmedia Has the issue actually been identified? It would be nice to know that progress is being made
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Andy Didwell
(@ADidwell) reported
@virginmedia I had to call the service line again and request they change the settings to router mode and I have had to temporarily reconfigure my LAN cables to enable my wife to work from home. Need the modem mode to work again though.