Virgin Media Outage Report in Guiseley, City and Borough of Leeds, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Guiseley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Guiseley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 25: Problems at Virgin Media
Virgin Media is having issues since 05:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (7%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Guiseley, City and Borough of Leeds, England
The most recent Virgin Media outage reports came from the following cities: Leeds, Cleckheaton, Harrogate, Wakefield, Liversedge, Batley, Bradford, Halifax, Keighley, Shipley, Brighouse and Heckmondwike.
| City | Problem Type | Report Time |
|---|---|---|
 Leeds |
Internet | |
| Cleckheaton |
Total Blackout | |
| Leeds |
Internet | |
| Harrogate |
Wi-fi | |
| Leeds |
||
| Leeds |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Guiseley, England
Latest outage, problems and issue reports in Guiseley and nearby locations:
-
Ben Robinson
(@Robbotherhino83) reported
from
Bradford, England
@virginmedia absolute disgrace of a service, don’t care about customers at all and to top it off can’t express your views or explain your side because telephone operatives don’t understand what your saying #back2sky
-
Shauny P ♈️ 🏴 ⚽️ 🎶
(@shaunyp8471) reported
from
Leeds, England
@virginmedia Look I’m not doing that. This isn’t an account specific issue. I worked in the Digital Management Centre in Langley for a decade until made redundant 2 years ago so it needs passing to the VOD department to investigate.
-
Vicky Miller
(@Millerbird78) reported
from
Gildersome, England
@virginmedia Yes please do! Am sure I would feel less frustrated if the communication was better & not me having to check or chase for updates. Thanks for your help this evening :-)
-
Richard Armistead
(@trickyr1) reported
from
Leeds, England
@virginmedia 3 weeks broadband been not working. LS13. Still getting same recorded message that it’ll be fixed by 12pm. Any truthful update would be appreciated.
-
Rozzyp
(@Rozzyp1) reported
from
Wakefield, England
@virginmedia Whilst I have no tv, radio or computer to work i shall be a twitter warrior and tell everyone how turning off service alternate days means we get 1/2 the service with no recompense.
-
Matt P
(@Superfly29) reported
from
Bradford, England
@virginmedia Mobile. Upgraded mine and wife’s phones yesterday on line. Everything fine awaiting emails to sign. Only one came. Asked where was the second and told “irregularities”. Despite us both having the same contracts for 10+ years with no issue. Money removed to end existing contracts.
-
Jill Boyd
(@JillianBoyd50) reported
from
Bradford, England
@virginmedia Thankfully all sorted. Webchat was the way to go. I will never ever call (150) on the phone again. It's pointless and far too bloody stressful. Erik on webchat was ace. 👍. Wish I'd done it on Saturday 11th to begin with.
-
John Rogers
(@revdjollyjohn) reported
from
Leeds, England
What is going on @virginmedia Broadband down yet again LS16 - Diabolical service in this area - Please fix it properly
-
Lucy
(@lshudall) reported
from
Gildersome, England
@virginmedia There's a pre-recorded message when we ring up saying that engineers are working on it, but there's no estimated fix time
-
spencer robertshaw
(@spenrobertshaw) reported
from
Leeds, England
@sirsimon2b @YODELhell @virginmedia Yodel are terrible
-
Talia Goodwin
(@Tally_G) reported
from
Halifax, England
@virginmedia customer of 14 years. Call regarding an offer online... this is for new customers and end up quoting £5 more a month than we paying now haha joke. Cancel the lot. Nowt for loyalty nowadays
-
Simon Price
(@SimpleBrummie) reported
from
Leeds, England
@virginmedia I have already tried that and it says there isn’t any network fault. However there is nothing wrong with the setup as it was working this morning, it’s also the second time it’s stopped in the last few weeks
-
Sumboiii
(@SUMBoiii_) reported
from
Wakefield, England
@virginmedia So spoke to Paul eventually. He went all Del Boy on me and we reached a deal, you did good this time @virginmedia but you really do need to get offers out to loyal customers that are just as good as the new customer deals
-
Matt P
(@Superfly29) reported
from
Bradford, England
Upgraded 2 phones with @virginmedia the worst customer care ever! Still waiting “urgent” callback. Apparently ordering 2 phones is fraud! -despite passing 4 credit checks and them taking money from my account for each phone....hopeless. At least the guys in Bradford store tried!
-
Charlotte 💎
(@charldimond) reported
from
Leeds, England
@virginmedia No broadband LS134SX - have run test and checked service status to no avail.
-
Rozzyp
(@Rozzyp1) reported
from
Wakefield, England
@virginmedia Monday no tv/broadband, get up today & guess what it's off again. If you think you've experienced a loss of service, please register it as you may be eligible for bill credit if your service isn't restored within two full working days following your registration.
-
Lucy
(@lshudall) reported
from
Gildersome, England
@virginmedia The wifi still doesn't work. please can you confirm when this will be fixed
-
Phil Hardaker
(@philjh1975) reported
from
Shadwell, England
@virginmedia nice of one of your cancellations team to just put the phone down on me when I asked them to confirm I’d have something in writing to show the date I’d be leaving you. Never mind the additional service you put on without my permission that he let slip.....
-
Adam Potter
(@adamptr92) reported
from
Gildersome, England
@virginmedia more of the same for the whole weekend - annoying, as I can't watch anything online, but totally inconvenient because I cannot complete the work I need to do. Phoned your helpline - they couldn't tell me what the issue was. *should* be fixed by the 14th. 1/2
-
Sumboiii
(@SUMBoiii_) reported
from
Wakefield, England
Why do companies like @virginmedia not reward customers for loyalty! It's only new customers they give a shit about. Off to another broadband provider
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Harry Martin
(@harrymar1211) reported
@virginmedia Saying this I’ve actually been experiencing problems again the entire day. The WiFi cuts off only on the virgin provided boosters very regularly and cannot maintain anything such as gaming.
-
Will
(@WMRobson1492) reported
@virginmedia Turns out they were just changing my direct debit and not actually adding any credits. So every bill after December were showing part payment issues and subsequent part payment charges, how can I pay pay when I pay via direct debit. So my bills were easing every month. 5/
-
Helen Dixon
(@HelendixonHelen) reported
@virginmedia Hi, I spoke to two people (after waits) who couldn’t help me. I was transferred and eventually an automated voice told me you were too busy and to try again. I was then cut off. So after 1hr 3m of my life that I will never get back, no progress! Pls suggest a better option!
-
Sue Morgan
(@suemorgancns58) reported
@virginmedia I have had several issues.The main one is getting through. Four times I waited up to an hour. I am staggered that this company has such poor comms in place for customers. I would leave but am in contact Please don’t blame covid.I haven’t missed a days work because of it
-
🏁Ruth Maxwell-Hudson🏁
(@ruthm4x) reported
@virginmedia Not an issue, a question. I don't know what this screen means. Please read my question before answering with a generic response.
-
Beth🖤
(@bethgibbons1) reported
virgin media wifi sucks ****
-
TerminalViscosity
(@MRynne) reported
@virginmedia is your wifi down again in SP2 Salisbury? Seriously fed up with your terrible service after we bought two boosters!!
-
𝙿𝚊𝚞𝚕 𝙾𝚕𝚕𝚎𝚢
(@niftyspringett) reported
@virginmedia And that's on top of the 2 weeks it's already been since I placed the order. After several years with sky, I've ready spent far longer on the phone, experienced several very poorly trained call center workers and had far more problems with virgin media and I'm not even connected.
-
Will
(@WMRobson1492) reported
@virginmedia I then received an email with the wrong package. I called back and spoke to someone who said they couldn’t apply the correct deal so would ask a manager to issue a rolling credit for the duration of the contract and I would receive an email once completed. This didn’t happen. 2/
-
Jo McAllister
(@jomcallister1) reported
@virginmedia I have been been having awful internet service for weeks. I have called your customer service team who have told me that the problem is due to too many connections in my area affecting my connection. This on top of a recent price hike! Are you going to sort this?