Virgin Media Outage Report in Lewes, East Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Lewes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewes, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Lewes, England
The most recent Virgin Media outage reports came from the following cities: Brighton, and Burgess Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton
|
TV | 7 days ago |
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Brighton
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12 days ago | |
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Brighton
|
19 days ago | |
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Brighton
|
19 days ago | |
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Brighton
|
Internet | 24 days ago |
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Brighton
|
Internet | 30 days ago |
Community Discussion
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Virgin Media Issues Reports Near Lewes, England
Latest outage, problems and issue reports in Lewes and nearby locations:
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Steve Love (@SteveAfterlight) reported from Brighton and Hove, England@virginmedia We tried valiantly. After being let down again on the basics of simply getting us our equipment and getting us online we did eventually manage to speak to someone. Thankfully we managed to cancel and go back to Sky and never need to deal with Virgin Media ever again!
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Bob the 🐬 (@bobthe_dolphin) reported from Brighton and Hove, England@virginmedia I can't even login to my account...
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@AFCGoonerPaul @DawesNina @virginmedia Don’t get excited, my kit rebooted about an hour ago by itself then went back into not working straight away
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@virginmedia Looked for a moment like it was back, both the TiVo and router self restarted - is this meant to happen as part of work that may be being done?, unfortunately hasn’t resulted in restoration of service. Confirmed on service page it’s still an outage in the area
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Bob the 🐬 (@bobthe_dolphin) reported from Brighton and Hove, England@virginmedia Hi, can you elaborate on why Brighton fibre was so horrifically terrible today? In 8 hours I got 3 hours work done....
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Mike smith (@Mick1082) reported from Brighton and Hove, England@virginmedia Eventually yes but had to go though the sales team first I get with the COVID situation it’s more tricky than normal but the 150 line though is appalling to be cut off after waiting spending nearly two hours is really poor service guys the people I did speak to were very helpful
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Mike smith (@Mick1082) reported from Brighton and Hove, England@virginmedia still no working phone line no working tv service I’ve had enough of this appalling service and either this gets resolved by today or I’m going to sky as a customer of 13 years with you It’s now getting pointless having your services as they don’t work I’m paying
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Brian Roe (@indiointernet) reported from Brighton and Hove, England@virginmedia, I can't get through when phoning customer services! Just an engaged tone. First time in 13 years. What's going on? Trying to find out more about a broadband issue in BN1 #brighton.
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josie🗽 (@josie_milligan) reported from Burgess Hill, England@virginmedia our TV and Internet have been out since 12, fix been pushed back twice to tomorrow now. No good enough for 100 quid a month.
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@virginmedia Are you able to advise IF this is going to be fixed, yesterday you said by 10am today. Then 2pm,6pm & now 10am tomorrow - could live with the loss of either service but it’s really impacting not having either!
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@virginmedia @CarolynBaghurst Still same outage in the same town but the outage page shows outage but time for fix keeps moving
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Alex 💫 (@biconic__) reported from Brighton and Hove, England@conniebliff @virginmedia Virgin media have been ******* us around for over a month and left us with no internet, truly the worst customer experience I have ever had for anything by a long way
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@virginmedia are you able to check on a fault by location for me. I don’t have access to the VM account but the last I heard was it should of been resolved by 10am today and it’s still down, account holder won’t be available for hours to check
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@dazzleeds @virginmedia That’s because the router will auto connect without password to show you a diagnostics page to let you self test for issues (no good here as it’s on VM side) once service is back the router will resume normal security mode
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Simon (@SiCornwell) reported from Brighton and Hove, EnglandOut of contract with @virginmedia so looking at deals New customer: 213Mbps, 200+ channels inc Sky Cinema, new STB, plus a 49” LG TV, all for £57pm Existing customer: upgrade 108 to 213Mbps, add Sky Cinema to package, no other extras, £120pm Why do companies do this?!
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Charles Brittain (@CharlesB2T) reported from Burgess Hill, England@virginmedia I only found this out by talking to the engineers working at getting us all attached again, down our road, but if we don't know this, it looks as though it is your equipment which is at fault. To be fully kept up to speed with real info, will stop nightmare thoughts from growing.
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Richard Frame (@rafthemaster) reported from Burgess Hill, England@Ben76593214 @virginmedia Where are you getting these “rumours” or are you making it up? Granted Virgin are unhelpful in communicating & keep moving the resolution time (but not until it’s almost reached)
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Charles Brittain (@CharlesB2T) reported from Burgess Hill, England@virginmedia A problem, which I'd like you to address, is that we don't know what the problem is. Last time this happened in October it turned out that the waterworks people had dug through 15 cables and it all had to be reattached.
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Alex 💫 (@biconic__) reported from Brighton and Hove, England@virginmedia We’ve spent probably the best part of a full day on the phone to your ‘customer service’ staff over the last month. Appalling service.
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josie🗽 (@josie_milligan) reported from Burgess Hill, England@virginmedia fix has been pushed back to tomorrow now. Can't get through to a human on your phone number. Utter joke especially when so many have to work from home at the moment like my partner. 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Donna G (@MoonshineMishap) reported@virginmedia hi. My mum had an email saying her plan had been changed but she hasn't changed it. She tried speaking to someone on the live chat but they were no help and said her account wasn't active when it is. Do you have a number she can call or an email address?
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devourer snowbank (@devoursnowbank) reported@virginmedia sorry, back again, I didnt realise that things claimed in help desk / on line chat was incorrect ( or lies?) and today is first day I can sit here to be honest :(
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ThePiGent (@ThePiGent) reported@virginmedia It’s not your team’s fault, it’s the company-wide approach that’s the issue. Siloed so much the left hand doesn’t know what the right hand is doing and it’s the customers that suffer. I’d heard bad things but I’m quite shocked at how bad. Anyway, have a good day social team 👋🏻
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Le S (@vaneroms) reportedI am never again getting or recommending @virginmedia to anybody! Paying a £45 fee when I want to leave is absurd! Such terrible service! Please avoid if you can!
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Harley Rigden (@HarleyRigden) reported@virginmedia hi is there service issues for the area 09 as our internet keeps disconnecting
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Anish Mehta (@JivaSolutions) reported@virginmedia What compensation and what are you doing about the porting? Also, why is your communication so poor with customers? I would like lodge an official complaint. Can you please provide contact of your complaints department and governing body
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Navie Kalsi (@NavieKalsi) reported@virginmedia How ridiculous! You’re quite happy to be stealing money from people, delaying responding to any kind of complaint, lying, cheating and never getting back to customers. And then have the nerve to tell me to call back to get it resolved. There’s a reason I had to use this platform!
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Navie Kalsi (@NavieKalsi) reported@virginmedia Well I’m sure this is going to get me nowhere! I wonder how many people have been given information on how to make a formal complaint and how many have been treated the way I have!
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Diva (@RavensFlock400) reported@virginmedia How do I run the test on my service ?!
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Le S (@vaneroms) reported@virginmedia is sooo cheeky. They make it unclear how to cancel after your contract ends so they can make one last charge! If you can, avoid it. Bad internet and bad company policies!