Virgin Media Outage Report in Lewes, East Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Lewes, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Lewes, East Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton and Hove.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
Internet | |
| Hove |
Internet | |
| Brighton |
Phone | |
| Brighton |
Internet | |
| Brighton |
Internet | |
| Brighton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Lewes, England
Latest outage, problems and issue reports in Lewes and nearby locations:
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Brian Roe
(@indiointernet) reported
from
Brighton and Hove, England
@virginmedia, what happened to the Travel Channel on 289? No warnings, no I go, just gone! It was my favorite channel and it's been scrapped of your network. What's going on?
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BradleyGeorge2001
(@Bradley16535324) reported
from
Brighton and Hove, England
@virginmedia RIGHT SERIOUSLY YOU NEED TO SORT OUT YOU INTERNET THAT YOUR PROVIDING BECAUSE IT IS AN ABSOLUTE EMBARRASSMENT, it is a waste of money paying for this appalling service we are receiving you don’t Evan deserve a half star review. SORT IT OUT AND SORT IT OUT NOW!!!!
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Tracy S
(@flowersxxx) reported
from
Hove, England
@virginmedia no internet I'm in the bn3 area any help please.?
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Vicky Nangle
(@VictoriaNangle) reported
from
Brighton and Hove, England
@virginmedia After over 3 hours and on my 3rd agent I managed to report it. The call was a scam, saying that my wifi was too slow and trying to get to my laptop. When I twigged and refused they became abusive and threatened physical abuse.
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia We are happy, now that we're back online, but it was thanks to the two charming and communicative engineers working away in Burgess Hill that saved the day; not just because they'd fixed the issue, but they'd also told me what was going on.
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Richard Williams
(@5waysRichard) reported
from
Brighton and Hove, England
@virginmedia It was a call and it wasn’t easy to hear what they were saying. Something about having detected that my internet was slow when doing online banking. It sounded very much like the “We are from BT open reach” scam so I said I would call them back.
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Carole Paton
(@CarolePaton) reported
from
Brighton and Hove, England
@virginmedia Hi, I eventually got a human to speak to after a very dodgy response to my tweets asking for all my bank details. Issue sorted.
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Richard Williams
(@5waysRichard) reported
from
Brighton and Hove, England
@virginmedia hi, an engineer called out of the blue and claimed to be from Virgin Media working on my broadband. How can I tell if it’s not a scam? And if it’s not, how do I reach him? He gave the general customer service number
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STun
(@DrSTun) reported
from
Hove, England
@virginmedia please help. Saying the password to login to my WiFi is incorrect. But it's not. Please help.
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia Will do - it’s still not working!
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia I have way too much to do than sit on the phone waiting for someone to answer me! Will try when it's raining and I have nothing else to do. I need @virginmedia here to sort all these problems out, and a reduction on the monthlies - Meanwhile I am looking elsewhere
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Jonathan O'Keeffe
(@RGNJonathan) reported
from
Brighton and Hove, England
@virginmedia How could it be a connection issue? It is fibre optic WiFi? Also the internet has been horrid the last couple of months just haven’t had time to call both my partner and I are front line so never off in the week
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🏳️🌈 #SociallyDistancingRick 🏳️🌈
(@richardscovell) reported
from
Brighton and Hove, England
Just experienced #unethical behaviour from @virginmedia #coercing a customer, accept £20 and close a complaint or you can take it further and not accept the £20. Failure to be transparent and communicate effectively across all departments about charges #poorcustomerservice
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Vicky Nangle
(@VictoriaNangle) reported
from
Brighton and Hove, England
@virginmedia I’ve been trying to message with your help section for 3 hours now - had 2 agents introduce themselves then disappear. All I want to do is let them know the details of someone pretending to be Virgin who tried to scam me then threatened me this morning. Not good.
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia I am bitterly disappointed that you have only been able to provide a broadband service for a week and now there's nothing. My work relies on fast reliable broadband. If this doesn't get fixed this Monday, I'll be seeking another provider.
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PriyaBTN
(@DeccanTiffin) reported
from
Hove, England
@virginmedia Is this some kind of joke? Just called this number and got an auto reply saying voice calls are not supported on this number. The WiFi service is awful today by the way.
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Jonathan O'Keeffe
(@RGNJonathan) reported
from
Brighton and Hove, England
@virginmedia Don’t have an Ethernet cables. My phone actually uses 5G if signal is weak so it was likely my data not WiFi
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia I have had no apps on my TV working for days now, Many calls later still no answer and no on-line support. And yes, of course I’ve rebooted it! £75 a month for this?! #TreatLoyaltyLikeRoyalty @BBCWatchdog
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Steve Twist
(@TwistieTalk) reported
from
Hove, England
@virginmedia What's the best time to contact your Customer Service team?
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia text this morning to the number you gave me - service still out in my area, now saying tomorrow. That'll be 6 days. And I haven't heard a word back. #notgoodenough
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Bobs mate!
(@I_knew_Bob) reported
@virginmedia Just tried to reset password but it is my email address that is not known, please help as I have had not email for a week now!!!
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Leon Crosby
(@_hiero) reported
@virginmedia Hi. Yes I've been a customer for years. It lets me enter the postcode and select and address, but when I click 'next' it just pops up with that 404.
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chellz
(@chelz_star) reported
@virginmedia No I didn't to be honest I was mostly unhappy with the way I was treated by customer services as I said my installation was supposed to be the 13th April and now I'm told I have to wait until 23 april
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Bobs mate!
(@I_knew_Bob) reported
@virginmedia Why should I have to? It is a problem your end that needs fixing, I have lost work due to this!
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Leon Crosby
(@_hiero) reported
@virginmedia So is it not available online right now? I really just wanted to double check the new property was on the network and the cost of getting it installed if there's no cable into the house.
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Adam Jukes
(@AdamJukes) reported
@virginmedia And to be clear, the page not working is a recent thing. I have bought Wifi passes before - the last time in January - but cannot do so now.
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just.a.mama
(@HeatSunset) reported
@virginmedia I signed up yesterday. A guy came to my door I want to cancel I've spent 45 min on the phone been passed department 2 department .. I was going to consider returning to you when my current broadband is up I didn't realise I was still contact but your CS put me off
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Cassandra M Day KPSS
(@MDayCassandra) reported
@Pendles_Nina @virginmedia What's the provision for women with mental and physical health issues caused by over-sized breasts?
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Adam Doyle
(@_adamdoyle) reported
@virginmedia I'm having trouble navigating your website. I'm coming to the end of my contract and want to look at the Offers page (recommended to me on my Account page), but everytime I go on it, the page refreshes automatically to the 'Change my Package' page
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Yon Caant.
(@CaantsYon) reported
@virginmedia That's not a problem I'm more than happy to call again if someone can help me with the breakdown of the bill. Thanks.