Virgin Media

Virgin Media Outage Report in Lewes, East Sussex, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Lewes, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Lewes and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Lewes, East Sussex, England 04/19/2025 18:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (7%)

    E-mail (7%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Lewes, East Sussex, England

The most recent Virgin Media outage reports came from the following cities: Brighton, Hove, Burgess Hill, Seaford and Haywards Heath.

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City Problem Type Report Time
United KingdomBrighton Internet
United KingdomBrighton E-mail
United KingdomBrighton Wi-fi
United KingdomBrighton Total Blackout
United KingdomBrighton TV
United KingdomBrighton Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Lewes, England

Latest outage, problems and issue reports in Lewes and nearby locations:

  • JMOC89 James Crouch (@JMOC89) reported from Hove, England

    @virginmedia They found nothing and hung up on me. I don't think my opinion of a company has ever been changed so much as you guys have over the last few months. Submitted another complaint as I have to work to pay for your awful service

  • Shots_16 Shots (@Shots_16) reported from Lewes, England

    Your service is ******* shit. Stealing my money and leave me on hold for 45 minutes. I paid for a 12 month contract. I called up and cancelled 2 months ago. So why have I been billed £55 for the past 2 months WHICH IS MORE THAN I PAID DURING MY CONTRACT @virginmedia

  • emxme Emma Mendes da Costa (she/her) (@emxme) reported from Hove, England

    @virginmedia Again, @obscurenonsense has spoken to your engineers already. It is a recurring, known issue that has stopped us working from home effectively. I feel like you haven't read our tweets properly.

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs

  • planetf1 Nigel Jones (@planetf1) reported from Brighton and Hove, England

    @virginmedia Thanks. Though the annoying aircraft was that before Xmas we did a test which failed so got offered appt bit had to skip as away over Xmas. Back and still down (power light flashing green even after reset) and hub3 UI stats show no sync but test all ok

  • JMOC89 James Crouch (@JMOC89) reported from Hove, England

    Imagine my second @virginmedia complaint almost 4 weeks without a response also. Its almost like they don't want to deal with it

  • emxme Emma Mendes da Costa (she/her) (@emxme) reported from Hove, England

    @virginmedia As in the above tweets, @obscurenonsense has already been on the phone to your engineers for an hour. Our upload speed is close to zero, and there is a recurring network problem in our area. You have made working from home a complete nightmare.

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website

  • Louisblack Louis Houghton (@Louisblack) reported from Hove, England

    Ugh, I really need to get off my arse and swap internet from @virginmedia to someone else. £50 a month is pretty damn ridiculous.

  • CrossMediaNet Allan Cross (@CrossMediaNet) reported from Brighton and Hove, England

    @virginmedia no broadband or TV for five days. Recorded message on 150 says sorry for intermittent service. It's NO service. Can a human contact me please.

  • planetf1 Nigel Jones (@planetf1) reported from Brighton and Hove, England

    @virginmedia So knows need to call just odd behaviour and was hoping you get appt sorted yesterday. What did the broadband test actually mean if ok. Implies your network kit can access router which seems unlikely

  • JMOC89 James Crouch (@JMOC89) reported from Hove, England

    @virginmedia I haven't first time for that as its hard for me to find the time to sit in hold for an hour to get to anyone. I sent another complaint through your service and have the conf. Maybe this time I will actually get the call instead of expecting to waste more of my time

  • LeanneChapman81 Leanne Chapman (@LeanneChapman81) reported from Newhaven, England

    @SkyHelpTeam so having done every test under the sun and spending 1 hour and 20 mins on the phone to the ‘help team’ I’m still suffering with pathetic WiFi and have to wait till Feb 4th for a visit! @virginmedia hurry up and come to Newhaven! #notimpressed

  • IAmKaneHuxley Kane Huxley (@IAmKaneHuxley) reported from Brighton and Hove, England

    @virginmedia terrible, unproffesional service! Spoke to 3 different people nobody dealing with our request. Wifi delayed by 2 weeks, refused to be passed to manager TWICE & lied too then to be told we have no order! No sense of professionalism/customer service. Never use them!

  • EL_FLOREZ_ END OF LEVEL BOSS (@EL_FLOREZ_) reported from Brighton and Hove, England

    @virginmedia I don’t have the number as it was withheld. But it was to our landline that no one has! Offshore from a busy call centre in India I think. Claimed to be looking after the lines and said our router had multiple errors (it has been slow recently) so sounded legit...

  • JMOC89 James Crouch (@JMOC89) reported from Hove, England

    @virginmedia still no update on my complaint or speed changes 2 months of no delivery and over a month no reply. Let's see how long I sit on hold today!!

  • priyadeshingkar Prof Priya Deshingkar (@priyadeshingkar) reported from Hove, England

    @virginmedia Broadband has been v slow for days and seems to be completely down today.

  • rafthemaster Richard Frame (@rafthemaster) reported from Burgess Hill, England

    @virginmedia Hi - issue hasn’t resolved from reboot (didn’t appear to be an update). Also seeing very intermediate problems where programs freeze momentarily/blur (almost like on satellite when the weather gets in the way / when the hard drive was struggling to playback files)

  • CrossMediaNet Allan Cross (@CrossMediaNet) reported from Brighton and Hove, England

    @virginmedia It’s day six without service. I have been speaking to your call centres who simply tell me what they see on their screens. These are the same messages that I’m getting via text. When I call 150 each day I get the same message saying normal service should resume by 4pm.

  • emxme Emma Mendes da Costa (she/her) (@emxme) reported from Hove, England

    @virginmedia After a total of hour and 15 minutes on the phone, @obscurenonsense was finally told that there is a known network issue affecting both wired and wireless devices in our area (BN3). We have not been given a time frame for its resolution.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • raydots raysaware (@raydots) reported

    @virginmedia How do I contact you in Ireland for broadband support without waiting 30 minutes on the phone?

  • anton31318751 anton (@anton31318751) reported

    @virginmedia Ok thanks but that still doesn't help me and now I am just not able to do anything and don't even know for how long if it's a couple a whole day or a few days anyway have a good day

  • helenogdenopera Helen Claire Ogden (@helenogdenopera) reported

    @virginmedia I’m afraid it’s not on to only have a sporadic service over a few weeks ! I’m paying for days not accessible to me.

  • iamjazzk Jazz K (@iamjazzk) reported

    @virginmedia I am checking but no earlier availability yet unfortunately. I also want to leave feedback about the support person who took my call last night, was quite rude and arrogant towards me when running checks

  • finishmetea John Francis (@finishmetea) reported

    @virginmedia It’s still not working, I feel i need replacement for this as I am not going to keep paying for WiFi I cannot use. Who do I contact to get a replacement hub?

  • gillykite simon gillott (@gillykite) reported

    @virginmedia There is a forum question and the answers point to an engineer needed due to hub 3 constantly restarting and partial service DS only. But your supervisor I spoke to won’t book an engineer. I have raised a complaint and your customer service is woeful

  • gillykite simon gillott (@gillykite) reported

    How BAD is the customer service from @virginmedia? Same intermittent fault with broadband dropping out we have been having for weeks. They do their diagnostic checks remotely, and say no they wont send an engineer out. customer service what customer service! POOR!

  • jraminsaab Our Family (@jraminsaab) reported

    @virginmedia I tried to call yesterday and the automated system cut me off as I do not have a Virgin account number. As I said, I am going around in circles. It would be helpful to have a direct number to call as I am not willing to waste time on a system that does not help non customers.

  • jraminsaab Our Family (@jraminsaab) reported

    @virginmedia So basically you are telling me that @virginmedia do not take the seriously and will not provide me with either a direct contact number or email knowing that I cannot get through their system as I am not a customer? Can someone call me directly?

  • stephenhester28 ⚫Stephen Hester (@stephenhester28) reported

    @virginmedia I've just lost Internet Access due to an unannounced 'Improvement Works' your recorded message says it will be down for a short time, then says it will be up again at 3pm. THIS IS OVER 5 HOURS AND IS NOT ACCEPTABLE.