Virgin Media Outage Report in Brighton and Hove, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brighton and Hove, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brighton and Hove and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Brighton and Hove, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Worthing and Burgess Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
TV | |
| Worthing |
Phone | |
| Brighton |
Internet | |
| Worthing |
Internet | |
| Brighton |
Internet | |
| Brighton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brighton and Hove, England
Latest outage, problems and issue reports in Brighton and Hove and nearby locations:
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END OF LEVEL BOSS
(@EL_FLOREZ_) reported
from
Brighton and Hove, England
@virginmedia I don’t have the number as it was withheld. But it was to our landline that no one has! Offshore from a busy call centre in India I think. Claimed to be looking after the lines and said our router had multiple errors (it has been slow recently) so sounded legit...
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
@virginmedia I’ve raised 2 complaints and had £5 as a goodwill gesture which is quite frankly insulting. The ofcom regulations states £8 per day for every working day after 48 hours of no service. By my calculations I should of had £24 off my bill. Fri to tues is 48 working hrs then tues-fri
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Mike Coombes
(@mike_the_frog) reported
from
Shoreham-by-Sea, England
@virginmedia I’ve just been kept on hold for 40 minutes before finally speaking to a very rude and brusque operative who spent 5 minutes asking me to check the cables I’d already checked (I’m not stupid) before hanging up on me. Problem still not resolved. Appalling.
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
@virginmedia And yes I rang on the fri pm as soon as it went down. I rang consistently the whole week
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
@virginmedia It just came off my bill but I rang and expressed that it should have been more and they would look into it but I’ve not had a response. You’re going to fob me off with intermittent service but perhaps you should have sent someone round to check but then you’d have to pay out l!
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Allan Cross
(@CrossMediaNet) reported
from
Brighton and Hove, England
@virginmedia no broadband or TV for five days. Recorded message on 150 says sorry for intermittent service. It's NO service. Can a human contact me please.
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Mike Coombes
(@mike_the_frog) reported
from
Shoreham-by-Sea, England
@virginmedia He said that the box needed replacing but didn’t have time to do it. My TV is unwatchable and your customer service is shoddy.
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Fiona Duggan
(@fionaduggan) reported
from
Worthing, England
Dear @virginmedia #VirginMedia Your customer service abilities are proper shit. With love.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website
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Shots
(@Shots_16) reported
from
Lewes, England
Your service is ******* shit. Stealing my money and leave me on hold for 45 minutes. I paid for a 12 month contract. I called up and cancelled 2 months ago. So why have I been billed £55 for the past 2 months WHICH IS MORE THAN I PAID DURING MY CONTRACT @virginmedia
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Hi - issue hasn’t resolved from reboot (didn’t appear to be an update). Also seeing very intermediate problems where programs freeze momentarily/blur (almost like on satellite when the weather gets in the way / when the hard drive was struggling to playback files)
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Clare Taylor
(@clareypoos) reported
from
Sompting, England
@virginmedia Your site is an absolute joke. I spent over 90 mins this morning trying to speak with someone but was passed about, I only want to change my package as the service you provide is not worth the £72 I'm paying! Now you've just told me the servers are down! #cross
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Fiona Duggan
(@fionaduggan) reported
from
Worthing, England
@virginmedia Media. And No. It was just to highlight how shit Virgin have been. And why should I repeat myself. Read up.
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Claire Lock
(@clairewoods93) reported
from
Worthing, England
@virginmedia The £5 was given as a result of my complaint. I don’t know why you kept harping on about intermittent service. I had NO SERVICE WHATSOEVER FOR 1 WHOLE WEEK!! Nothing, not a bean, no tv, no internet, so please stop saying intermittent service!!
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs
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Panda Creative Ltd
(@panda_creative) reported
from
Sompting, England
@Paul_667 @virginmedia Nope, not had that problem mate, the only problem is getting this phone line moved over, for such an easy task they do seem to be making it very VERY complicated.
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Allan Cross
(@CrossMediaNet) reported
from
Brighton and Hove, England
@virginmedia It’s day six without service. I have been speaking to your call centres who simply tell me what they see on their screens. These are the same messages that I’m getting via text. When I call 150 each day I get the same message saying normal service should resume by 4pm.
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Peter Noone
(@PeterNooneComms) reported
from
Worthing, England
Couldn't watch Eng v NZ game yesterday on @virginmedia because the ITV picture was appalling. Just switched on for the Wales v SA game exactly the same issue. Time to switch from this very expensive flaky service. #nothappy
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Paul Macfarlane
(@macfarlane1) reported
from
Worthing, England
@virginmedia what the hell is happening to your service been told by your customer service broadband and tv down at the moment yes a neighbour 2 doors down on the same street has all there service WHY LYING TO ME Even checked service status and reports no known issues
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Katie ⚔️
(@katestar) reported
from
Worthing, England
@virginmedia I've tried rebooting it several times, and checked the cables are all secure although noone has been home all day so they've not been touched and it was working before I left but not working when we got home at 4.30pm
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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papi foxy
(@papi_foxy) reported
is @virginmedia down again bruh
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Joel Sampson
(@joelsampson1) reported
@virginmedia @ferguspw I think the problem is here it takes ages to get through to you! I’m currently at 25 minutes and waiting for someone to answer the phone..
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Ben kalcher
(@BenKalcher) reported
@virginmedia use live chat to talk about phone upgrades. Get connected to a real person. Use it for broadband upgrades. Get connected to a real person. Want to downgrade the TV package. Talk to the bot, no advisor available, only call if it's important. See help for advice.
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nicola howarth
(@howarth_nicola) reported
@virginmedia Can i have complaints contact me please as i also have problems on going with my mobile phone.
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Phil
(@pmyrps) reported
@virginmedia I received a message saying that my complaint is being closed because I have not responded within 28 days. This is wrong and frustrating.
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Ryan Crozier
(@crozier2015) reported
@virginmedia No idea its telling me to check back in 24 hours. I got a message yesterday morning to say previous flagged issue has been fixed (which I flagged up on day 1 of installation as service was bad) and yet the issue in question has got worse
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Britster33
(@Britster33) reported
@virginmedia No ill just cancel my direct debit. And when you try and bill for me for the remainder of my contract I'll send all these as proof of complete lack of help.
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Britster33
(@Britster33) reported
@virginmedia I have tried. I just want to cancel my membership now as can't even speak to anyone.
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Jacqui Riley
(@cajriley51) reported
from
Stoke-on-Trent, England
@virginmedia I have been trying to sort out the issue off my password not working and the internet dropping out for over a week. I am getting passed around in circles. Please can you tell me how much notice I need give to leave and also give me an email for complaints please
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Rob
(@sarnadigital) reported
@bt_uk Lol, enjoy getting your internet from a donkey on a treadmill? Seriously, your service is ****... compared to virgin media delivering 300MBPS no sweat.