Virgin Media Outage in Worthing, West Sussex, England

@virginmedia It’s down again now and, according to the @virginmedia recorded message , will be interrupted ‘for short periods’ until 6pm today. Pretty unhelpful, esp as I often use Skype to speak to interviewees abroad

@JPCooperMusic @bushnellbabe @EE @LatinoBrazilian @virginmedia I’ve got virgin media! Never any problems x

@virginmedia having massive problems with you guys at the moment. No internet at all, and it’s been on and off for weeks. However it’s ridiculously slow when it does work! Can someone please give me a call, BN147PJ area

@virginmedia whyyyyy is my TV saying no signal... both WiFi box and TV box is looking fine (white lights on both)

@virginmedia are an absolute joke! After deciding to leave because of poor service, They cut me off a week early and leave me hanging on the phone for 23 minutes!!! Worst customer service ever! #poorservice #joke #cantgetthrouh

@virginmedia Watching television my son playing x box and we received message to say some services r unavailable no signal or Internet all night

@virginmedia Coul you tell me if the broadband service has been down and can I have some numbers please

@virginmedia What's the point u never losten

@virginmedia Customers service terrible

@virginmedia Yep. Many times. Been bounced about between engineers and customer services. Different stories from both. That's why I've come to you. Rather have the truth than false hopes from an answering service.

@virginmedia Two days without Broadband and TV, with a hormonal teenager in the house is too much. Would like some clarity as to when this problem is likely to be sorted. Keeps being put back, with no explanation. Pls help. Ref.F006738778.

@virginmedia Still down. Tried running tests and restarting equipment. Initial fix was supposed to be 1am, now says 11am... no online gaming, no Netflix, even homework not being done, meltdown 😬

@virginmedia I would like to complain directly to you by email, your ‘making a complaint’page is useless please provide a sensible direct email address, very unhappy

@virginmedia Just wanted to let you know how helpful your engineer was today (Alan: ID S6608) in resolving connection issues. All sorted now.

@virginmedia Don't understand I could tell u more this is not fair I NEED SERVICES please anxiety teal bad

@virginmedia Thank you for getting back to me when I first signed up it took months to connect my landlines due to something outside the instalation date did not happen on time but still charged then when connected services not working properly

@virginmedia How do I know actually got an email today saying your bill is due on the 21 hang on what's the day. Still waiting on a refund. Still keep getting charged fees they still have not sent password reset letter

@virginmedia 72 hours is not “soon” when it’s through no fault of ours. Customer service patronising and not at all helpful. We get a better response from you on Twitter but I suspect it won’t change the outcome.

@WorthingDir @virginmedia Indeed. My OH works from home and can’t connect. Their customer service said “there’s no point going on about it madam, that’s just how long it takes”

No phone, internet or TV at home because @virginmedia are complete morons and disconnected us “by mistake”. Now they say it will take up to 72 hours to undo their mistake. Definitely not a customer-obsessed company. No apology or reparation.

Would you look at that... @virginmedia is down again 🙄🙄

@virginmedia It jumps in and out works then doesn’t and when it does it’s very very slow, my neighbours having similar issues so I’m guessing it’s an issue with the BN24TH street/area we’ve had issues with the tv box as well.

@virginmedia Spoken to you twice this week both times I was promised my wifi would be fixed so it wouldnt cut out. And yet it cuts out every 20 mins. Sort it out ya useless tits

@virginmedia Morning. It's still broken, even though I received another message this morning saying the fault has been fixed. Day 6 without any Virgin Media broadband 😢

@virginmedia Virgin Media Outage: "...We have identified the problem and an engineer is on their way. The estimated repair time is now: 19/10/2018 14:15:00..." 🤬😥

@virginmedia The issue still hasn’t been resolved and every time I check the service status online, the repair time keeps being pushed back by an hour, can you let me know if this will be resolved today at all? Area code 20

@virginmedia internet connectivity has been down multiple times this month in my area, and isn’t even being fixed today until 1pm, will I be getting a discount on my bill for all the hours of wifi lost? i shouldn’t have to travel to a starbucks for internet connection

@Sam_Provis @virginmedia My mums been having problems with them lately aswell xx

@virginmedia I’m honestly sick of being a virgin customer! Pretty much every month either my tv or internet goes down and I have to wait a week for an engineer! It’s becoming a joke! For no apparent reason the internet is down today... surprise surprise!!!

@virginmedia Well, we shall see DW @virginmedia My #customerservice expectations are now virtually zero as this has been awful. To be continued on Wednesday ..... #CustomerExperience #brand #reputation

@virginmedia Dear @virginmedia .... how can a customer report a fault without having to use the "old" phone call option? Can I email, use a web form? There is clearly a fault with your #broadband service. #CustomerService

@virginmedia Agh! Going around in circles on automated service. Your auto service says "no faults" but I have just 5mbps !! Neighbour, who signed up after me, has 200mbps. I now have to work. Please PM me to arrange this issue to be fixed. Looking forward to @virginmedia #customerservice ??

@virginmedia Hi @virginmedia .... on hold right now. Also will call original install engineer as can't hang on phone too long as have to work.

@virginmedia virgin mobile signal has stopped working in BN14 0UJ postcode since last Thursday. Go outside this area and the mobile reconnects to Virgin successfully. Is there a local issue please?

@virginmedia Tks MK. Already spent ages on phone to 150. I now have to work until 3pm. IF service from @virginmedia still below contracted agreement later, will call 150 for last time b4 cancelling & reporting to @ofcom for miss-selling. #CustomerServiceWeek2018 #CustomerService

@virginmedia Hi MK, @virginmedia I've done all checks, status checks etc .... it's simply poor delivery of service. Is NOT my issue this is @virginmedia fault. There's time to sort it out & start providing good #CustomerService I see @SkyUK have commented, let's see what they have to say.

Fed up with calling @virginmedia & wasting my time. #CustomerService needs to rapidly improve or will cancel as contract failed by supplier & then return to @SkyUK All neighbours told WiFi boosters free by direct sales BUT told at install have to pay!? Complaint to @Ofcom ?

Waiting for phone line to transfer to @virginmedia, checked & order not been actioned!? Cabled #broadband at 5... yes 5mbps, should be 200mbps & terrible WiFi throughout house. Previously complained & 5g network set up BUT is tiny network around hub. #CustomerServiceWeek2018

Sadly, after less than month with @virginmedia thinking of returning to @SkyUK , not necessarily because of services but due to appalling #CustomerService Also, cabled #broadband is consistently v poor. - mis-sold by direct salesman - mess left by install team - services poor

@virginmedia Thanks, I've tried reporting cabinet problems previously and heard nothing afterwards. Not much encouragement previously

@virginmedia About problems with my broadband. Service check says no issues and speed test says 118, but it keeps spooling and dropping out.

@virginmedia your customer service is really shite. 15 minutes on hold and still waiting. Do you actually have anyone answering the phones?

@virginmedia my service for broad band tv & phone has been down all day ! Bn41 1xr.. when will it be fixed ??

@virginmedia Thanks. In process of leaving Sky to join you guys but comms has been poor & then this. Probably won't bother with the customer care team as takes forever to answer. Having the install of phone, TV, broadband this afternoon. Hoping for a good #CustomerService experience.

Hey @virginmedia, broadband is down. Router says T3 timeout. Is the problem at your end or ours?

No @virginmedia broadband all day and indicated 2.50pm today fix has now slipped to noon tomorrow -Friday. On past performance I am now worried about missing my weekend footy...

@virginmedia my internet has been down for the last 24 hours and your website isn’t directing me to any reason why... I’ve missed a day of business in my studio because of this. What’s happening?

@virginmedia Is it normal service for Virgin Media to cut local lines when fitting fibre optic? How long should I expect to be without internet for whilst this is happening?

@BTCare My broadband is not working on the same day that Virgin Media have started digging up the pavement outside my house. Flashing purple light. Please can someone look into this?

@virginmedia I’m being passed from pillar-to-post trying to cancel my account with Virgin. Terrible customer service

@virginmedia Net & phone install was 08/03. Despite 4 visits to the house and knowing the phone cable is broken outside the building we have still got no word when the construction team might get round to us. This is my acc but at my mothers property (she isn’t gd with tech)....

@virginmedia Thanks, It states there is issues with TV not broadband. My internet is back on for now.

@virginmedia ya ******* internet is shit, WiFi goes off more than me ******* light switch, quicker using the bastard post !

@virginmedia We did and spent 30 minutes to an hour on hold due to an issue you failed to contact us on #wasteoftime #lossofearnings #willfindanewprovider

@virginmedia Are you being serious the cable is running over the top of tree roots in the garden.. The installation is terrible. How somebody could leave a job like that is beyond me

@virginmedia We have been trying to resolve the issue and got nowhere with anyone, every time I get lied to with another story

@virginmedia I am appoalled by the service which I have been receiving from your customer service and comaplints team. I have had 6 engineers out on the last month to try to fix my internet problem and I am still am receiving intermittent broadband service. HELP @MoneyTelegraph

@virginmedia @bt_uk Here we come👍🏻 Another Virgin Media customer bites the dust👏🏻

When @NetflixUK goes down on @virginmedia & you don’t know what to do with the rest of your evening 🤔

@virginmedia @virginmedia I'm trying to get the Hayu app onto my TV I'm not sure if I have the correct remote (I don't have the double-sided remote) can you help me