Virgin Media Outage in Worthing, West Sussex, England

@virginmedia I know about that but feel the issues are always happening and i just want to watch tv without having to reboot and check statue all the time. Just feel it's a bad service when I'm paying for full package with you. Thank you for looking into this for me. 😁

@virginmedia Area 20 worthing problems all the time.

It’s so disappointing that #Loyalty counts for nothing! You only get a good deal if you are a new customer! Thanks @virginmedia for nothing!

@virginmedia hurry up. No matter how many times you play the same song, over and over again. I Ashley will not hang up!

@virginmedia and you would get back to me (VM) After a couple of months I spoke to a young man in customer service who said it was something you offered and as I had issues with my landline he would get someone to call me about it ASAP this could take 72hrs &still waiting

@virginmedia phoned you 3 weeks ago about a phone line on my hub, was told I’d get a call back within 72hrs and still waiting. Poor customer service.

Have to credit @virginmedia this morning. Two days of problems with my router resolved this morning. No long waits. Just a quick on-site service. Thank you.

@virginmedia No I dont want to trouble shoot. That was done twice before today and once today. Tbat is my whole point. I will use tge complaint process.

@virginmedia Please give me an email or phone number to complain. I have just spent an hour on your chat line service trying to resolve a long term TV issue and the person just stopped replying and another person wanted me to give all the info again. Im livid! We need an engineer

@virginmedia That link leads to a page that's also down. Not great.

@virginmedia It was an automated phone message saying my postcode would be down until 3pm for upgrade works. It would be nice to have been informed of this in advance. It is working again now.

BroadBand down BN1 6... @virginmedia

Anyone else having problems getting a refund out of @virginmedia. 45 days after being a customer for 22 years. They took the money fast enough from our bank account tho #CustomerService #loyaltycostsnothing

Ok @virginmedia I'm cross enough to go public. Broadband has been down since 1500 in BN1. I've already lost a client (livestream video) and have another booked for tomorrow. Your operaters keep saying (4 calls) it'll be up in 30 mins. It's been SEVEN HOURS.

@virginmedia It’s down again now and, according to the @virginmedia recorded message , will be interrupted ‘for short periods’ until 6pm today. Pretty unhelpful, esp as I often use Skype to speak to interviewees abroad

@JPCooperMusic @bushnellbabe @EE @LatinoBrazilian @virginmedia I’ve got virgin media! Never any problems x

@virginmedia having massive problems with you guys at the moment. No internet at all, and it’s been on and off for weeks. However it’s ridiculously slow when it does work! Can someone please give me a call, BN147PJ area

@virginmedia whyyyyy is my TV saying no signal... both WiFi box and TV box is looking fine (white lights on both)

@virginmedia are an absolute joke! After deciding to leave because of poor service, They cut me off a week early and leave me hanging on the phone for 23 minutes!!! Worst customer service ever! #poorservice #joke #cantgetthrouh

@virginmedia Watching television my son playing x box and we received message to say some services r unavailable no signal or Internet all night

@virginmedia Coul you tell me if the broadband service has been down and can I have some numbers please

@virginmedia What's the point u never losten

@virginmedia Customers service terrible

@virginmedia Yep. Many times. Been bounced about between engineers and customer services. Different stories from both. That's why I've come to you. Rather have the truth than false hopes from an answering service.

@virginmedia Two days without Broadband and TV, with a hormonal teenager in the house is too much. Would like some clarity as to when this problem is likely to be sorted. Keeps being put back, with no explanation. Pls help. Ref.F006738778.

@virginmedia Still down. Tried running tests and restarting equipment. Initial fix was supposed to be 1am, now says 11am... no online gaming, no Netflix, even homework not being done, meltdown 😬

@virginmedia I would like to complain directly to you by email, your ‘making a complaint’page is useless please provide a sensible direct email address, very unhappy

@virginmedia Just wanted to let you know how helpful your engineer was today (Alan: ID S6608) in resolving connection issues. All sorted now.

@virginmedia Don't understand I could tell u more this is not fair I NEED SERVICES please anxiety teal bad

@virginmedia Thank you for getting back to me when I first signed up it took months to connect my landlines due to something outside the instalation date did not happen on time but still charged then when connected services not working properly

@virginmedia How do I know actually got an email today saying your bill is due on the 21 hang on what's the day. Still waiting on a refund. Still keep getting charged fees they still have not sent password reset letter

@virginmedia 72 hours is not “soon” when it’s through no fault of ours. Customer service patronising and not at all helpful. We get a better response from you on Twitter but I suspect it won’t change the outcome.

@WorthingDir @virginmedia Indeed. My OH works from home and can’t connect. Their customer service said “there’s no point going on about it madam, that’s just how long it takes”

No phone, internet or TV at home because @virginmedia are complete morons and disconnected us “by mistake”. Now they say it will take up to 72 hours to undo their mistake. Definitely not a customer-obsessed company. No apology or reparation.

Would you look at that... @virginmedia is down again 🙄🙄

@virginmedia It jumps in and out works then doesn’t and when it does it’s very very slow, my neighbours having similar issues so I’m guessing it’s an issue with the BN24TH street/area we’ve had issues with the tv box as well.

@virginmedia Spoken to you twice this week both times I was promised my wifi would be fixed so it wouldnt cut out. And yet it cuts out every 20 mins. Sort it out ya useless tits

@virginmedia Morning. It's still broken, even though I received another message this morning saying the fault has been fixed. Day 6 without any Virgin Media broadband 😢

@virginmedia Virgin Media Outage: "...We have identified the problem and an engineer is on their way. The estimated repair time is now: 19/10/2018 14:15:00..." 🤬😥

@virginmedia The issue still hasn’t been resolved and every time I check the service status online, the repair time keeps being pushed back by an hour, can you let me know if this will be resolved today at all? Area code 20

@virginmedia internet connectivity has been down multiple times this month in my area, and isn’t even being fixed today until 1pm, will I be getting a discount on my bill for all the hours of wifi lost? i shouldn’t have to travel to a starbucks for internet connection

@Sam_Provis @virginmedia My mums been having problems with them lately aswell xx

@virginmedia I’m honestly sick of being a virgin customer! Pretty much every month either my tv or internet goes down and I have to wait a week for an engineer! It’s becoming a joke! For no apparent reason the internet is down today... surprise surprise!!!

@virginmedia Well, we shall see DW @virginmedia My #customerservice expectations are now virtually zero as this has been awful. To be continued on Wednesday ..... #CustomerExperience #brand #reputation

@virginmedia Dear @virginmedia .... how can a customer report a fault without having to use the "old" phone call option? Can I email, use a web form? There is clearly a fault with your #broadband service. #CustomerService

@virginmedia Agh! Going around in circles on automated service. Your auto service says "no faults" but I have just 5mbps !! Neighbour, who signed up after me, has 200mbps. I now have to work. Please PM me to arrange this issue to be fixed. Looking forward to @virginmedia #customerservice ??

@virginmedia Hi @virginmedia .... on hold right now. Also will call original install engineer as can't hang on phone too long as have to work.

@virginmedia virgin mobile signal has stopped working in BN14 0UJ postcode since last Thursday. Go outside this area and the mobile reconnects to Virgin successfully. Is there a local issue please?

@virginmedia Tks MK. Already spent ages on phone to 150. I now have to work until 3pm. IF service from @virginmedia still below contracted agreement later, will call 150 for last time b4 cancelling & reporting to @ofcom for miss-selling. #CustomerServiceWeek2018 #CustomerService

@virginmedia Hi MK, @virginmedia I've done all checks, status checks etc .... it's simply poor delivery of service. Is NOT my issue this is @virginmedia fault. There's time to sort it out & start providing good #CustomerService I see @SkyUK have commented, let's see what they have to say.

@virginmedia so I cancelled my contract in April. Still being billed. Sent in a complaint. Was phoned by your team. Asking for the wrong person and account. Please sort it out.

@SwamiBaracus @virginmedia Another happy customer i see @TomMockridgeVM @richardbranson @Ofcom dude they do the same to everyone. And the worst is their CEO doesnt even have the courtesy to respond. My complaints been live for 34 days & counting! #virginmedia

@virginmedia Well check the tweet I just sent you. This is just laughably awful.

FURIOUS with @virginmedia, they’ve just lost a loyal customer. Lied to me on the phone about pricing & packages, & when I called to complain, had no answers, & purposely kept me on the phone for 45mins till 8pm when their customer services close so they won’t have to answer me.

@virginmedia He has ...... no help!!!... shockin.. poor customer service!!

@Si_EFC @virginmedia 😳😳😳. Absolutely shocking that. I put the phone down. They will still want the £££ each month though

@virginmedia And... they have replied to the team requesting the box... being fobbed off and told to ignore the emails!.. BUT, they are still being bombarded with them. ! No help whatsoever.

@virginmedia Just gave it a call and there is no fault in the area. Only dodgy in my house. Have recently had a booster sent to me. This unfortunately didn’t improve the service

@virginmedia Ha , in Orlando and receive a text to say it’s A further 4 days to fix this problem! Unbelievable @virginmedia . 11 years a customer until I’m home . 👎🏻

@virginmedia I have been on hold for an hour to customer service...only to be spoken to in the most patronising & rude way by "Paul" in cancellations. That's my contract terminated.