Virgin Media outages and service status in Worthing, England

Problems in the last 24 hours in Worthing, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Worthing, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Worthing, England

The most recent Virgin Media outage reports came from the following cities: Brighton, Worthing, Hove, and Henfield.

City	Problem Type	Report Time
Brighton	Phone	2 days ago
Worthing	Internet	12 days ago
Hove	Internet	12 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Worthing, England

Latest outage, problems and issue reports in Worthing and nearby locations:

• 
  RJ Buddha (@INEya_veganfood) reported 2 minutes ago from Brighton and Hove, England

  @KarenWolman @virginmedia absolutely horrendous customer service.

• 
  Churchlard (@churchlard) reported 9 minutes ago from Sompting, England

  @virginmedia @52marathonman Now have to wait until 19th July, absolute rubbish, apparently they had no contact details for me, yet had sent me 17 emails and a similar number of texts! Appalling service, so much for being new business!

• 
  Ian Clifford stands with Ukraine 🇺🇦 (@MeMyselfAndLife) reported 10 minutes ago from Brighton and Hove, England

  @HardyShorses @virginmedia Yeah I've had the same experience. I put a formal complaint in with call centre here in Manchester

• 
  OldFootballProgramme (@oldfootballprog) reported 10 minutes ago from Worthing District, England

  @virginmedia Worthing BN11 seems to be down

• 
  Danny Williamson (@Sacto_King_UK) reported 14 minutes ago from Worthing, England

  @virginmedia You’re mistaken. I was in contact with your colleague via email. But they’ve stopped communicating I have raised a complaint, but was promised a call back which didn’t happen Even the Ombudsman have had to stop taking complaints about Virgin Media due to the volume of calls

• 
  Matt (@mattiem1976) reported 20 minutes ago from Sompting, England

  @virginmedia getting 17gb download speed on 100gb service ??? Surely this isn't correct I should of stated with sky

• 
  Gary Pleece (@garypleece) reported 22 minutes ago from Brighton and Hove, England

  @virginmedia They couldn’t fix it last Saturday… It’s been better today, but still up and down at certain times. Def not fully fixed

• 
  Phil (@palewis1) reported 22 minutes ago from Worthing, England

  @virginmedia what a useless company after waiting a week from doing as was asked of you on reporting my fathers death I receive a letter telling me I done it wrong. I’m afraid I lost it on the phone today and when all is sorted we will be leaving you. Great bereavement service.

• 
  Lee Garrett (@mrgarrett100) reported 28 minutes ago from Worthing, England

  @virginmedia you guys are truly the worst... move the service to you with 6 weeks notice and you don't have it ready - suggesting we wait 16 days until you're ready with no service as we've cut the other provider?????

• 
  Fragile Creatures (@FragileCreature) reported 30 minutes ago from Brighton and Hove, England

  @virginmedia We already know there aren't problems in the area. I'm complaining about a lack of customer support staff and you send us to an automated line! Ridiculous.

• 
  🏳️‍🌈 #SociallyDistancingRick 🏳️‍🌈 (@richardscovell) reported 31 minutes ago from Brighton and Hove, England

  3/4 T&Cs: Moving home outside of or within the Virgin Media Network service area “If you move within our service area, we cannot guarantee to provide you services, if we are unable to provide services, then you can cancel and you will not need to pay an early disconnection fee”

• 
  Fragile Creatures (@FragileCreature) reported 34 minutes ago from Brighton and Hove, England

  I've been waiting 2+ hours for a response over WhatsApp from @virginmedia 3 hours since first trying to reach them with Broadband down. Can't work, starting to think they just don't employ any staff. Second time I've had negligent service from them. Looking elsewhere asap.

• 
  Danny Williamson (@Sacto_King_UK) reported 35 minutes ago from Worthing, England

  @virginmedia So you stopped replying to my emails The install team has finally turned up, one week later than the promised date, only to find the team that spent an hour digging up my road, haven’t pulled the cables and therefore cannot complete the install What will you do to help now?

• 
  Helen Kellar (@helenkellar) reported 46 minutes ago from Brighton and Hove, England

  @virginmedia been trying to call you for days, left on hold waiting to get through, disconnected multiple times. For last few days you have issues with your line not taking calls. I need to notify you I am ending my contract as moving home. What are my alternatives? #virginmedia

• 
  Ellie Cole 🐆 (@GrassHoppus) reported 47 minutes ago from Hove, England

  @virginmedia how can you charge a disconnection fee for a service I never renewed and disconnected the day my contract ended? Absolutely ridiculous and I'm still being charged for the contract I never renewed!

• 
  Anne Webb (@AnneWebb777) reported 51 minutes ago from Brighton and Hove, England

  @virginmedia Tried it several times - it says there are no issues. Our phone can’t ring out, constant sound of a message being there (intermittent beep) but nothing happens when trying to use it. People can’t hear us when we answer. Bought brand new phones and still the same.

• 
  Anne Webb (@AnneWebb777) reported 51 minutes ago from Brighton and Hove, England

  @virginmedia no landline for weeks and impossible to report. Sick of your company. Can’t even get through to CANCEL contract £105.75 this month maybe you will get in touch if I cancel next payment 🤬🤬

• 
  Danny Williamson (@Sacto_King_UK) reported 53 minutes ago from Worthing, England

  @virginmedia With all due respect, saying sorry doesn’t sort anything. I’d much rather you offered some help If I treated a ‘Customer’ in my workplace the same way Virgin Media have treated my family, I’d almost certainly lose my job. The customer service continues to be appalling

• 
  Anne Webb (@AnneWebb777) reported 55 minutes ago from Brighton and Hove, England

  @virginmedia That doesn’t help@if I can’t join the forum is it?? How does anyone get through to someone who CAN do something??

• 
  Keri Kennedy (@beadyface) reported 58 minutes ago from Hove, England

  @virginmedia It didn’t work, box was reset, tried to use online help, still not working.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tilal Manzoor (@tilalx) reported 4 minutes ago

  Hi @virginmedia, I've been without Internet & Landline services for 5 days, everyday am assured someone is fixing the service. Nobody comes, help desk have no information where the engineer is or why they don't show; Everyday I am told to be patient. Pls remedy this failure

• 
  Majella Driscoll (@MajellaDri38601) reported 5 minutes ago

  @TheMandyGall Tommy was ok until virgin media brainwashed him but hey ho his kids will grow up knowing daddy pushed this fake **** on them

• 
  Kaiser Soothsays (@_SonOfTheDesert) reported 6 minutes ago

  Hey, @virginmedia, I don’t have a problem with @SkySports. What I DO have a problem with is channels stuttering. Will the software update solve that?

• 
  Stephen Maddock (@stephenm68) reported 8 minutes ago

  @tilalx @virginmedia It is. And nobody seems to have any information about what (if anything) is actually being done about the issue in our area

• 
  Stephen Maddock (@stephenm68) reported 11 minutes ago

  I dream of 10 hours! Our @virginmedia broadband has been down for around 600 hours and there is no information about why they can’t fix it….. Customer since 2007 when the company began, too.

• 
  Gary Adams (@GazzaAdams) reported 12 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have been without service for most of the day, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

• 
  Scottish_VAR (@Scottish_VAR) reported 12 minutes ago

  @heid_the_baw_ @virginmedia I have moved to smarty mobile hub. I pay 20 a month for unlimited data, its a rolling month contract and uses three signal. Its great you can take it away with you to hotels or away on holiday.

• 
  Veronica Dodd (@Vonk9) reported 15 minutes ago

  @WHUbluesman @virginmedia They denied there was a problem when I rang. Sent out an engineer who told me there was a known problem. What's the excuse?????

• 
  Big Bobby Campbell (@BigBobbyCampbe1) reported 16 minutes ago

  @DavidPaintdw @virginmedia Just browsing different packages as mine has run out with my provider. Won’t be touching these now - seems a lot and poor contract agreements.

• 
  Lee (@LeeDeacy90) reported 18 minutes ago

  @LowerNorthBank @virginmedia So bad & such an idiotic decision to do it this weekend. You about later?