Virgin Media Outage Report in Worthing, West Sussex, England
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The latest reports from users having issues in Worthing come from postal codes BN11.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Worthing, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Worthing and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Worthing, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Burgess Hill, Brighton and Worthing.
| City | Problem Type | Report Time |
|---|---|---|
 Burgess Hill |
Total Blackout | |
| Brighton |
Internet | |
| Worthing |
Internet | |
| Burgess Hill |
Wi-fi | |
| Brighton |
Internet | |
| Brighton |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Worthing, England
Latest outage, problems and issue reports in Worthing and nearby locations:
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia You’re mistaken. I was in contact with your colleague via email. But they’ve stopped communicating I have raised a complaint, but was promised a call back which didn’t happen Even the Ombudsman have had to stop taking complaints about Virgin Media due to the volume of calls
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia So you stopped replying to my emails The install team has finally turned up, one week later than the promised date, only to find the team that spent an hour digging up my road, haven’t pulled the cables and therefore cannot complete the install What will you do to help now?
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia how do I simply cancel my account on a chosen date? It seems impossible to arrange this on your website or app.
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia With all due respect, saying sorry doesn’t sort anything. I’d much rather you offered some help If I treated a ‘Customer’ in my workplace the same way Virgin Media have treated my family, I’d almost certainly lose my job. The customer service continues to be appalling
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia Don’t you think a courtesy message to say they’re off shift now? All email communication suddenly stopped, with no explanation 2 days ago. And I’m still waiting. I’d like to raise a complaint now please, this has been going on for almost 3 weeks now.
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia It’s not working. You’re welcome to call me. I’m quite friendly
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Diane Patching
(@dianepatching) reported
from
Shoreham-by-Sea, England
@virginmedia Can you please advise when I can watch Paramount + through VM? I ring and liaise with your advisors through “Chat” and get told it’s on channel 150. Well it isn’t. No where can I find this channel. No one can offer me any help as to where this channel is located.
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Matt
(@mattiem1976) reported
from
Sompting, England
@virginmedia It shouldn't of happened in first place really disappointed in this as I have been a customer over 25 years
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Sara
(@sara_saehasti) reported
from
Worthing, England
@virginmedia Did you read the message, I don't want to call or use whats app ad uve spent far too long doing this already. So I'll have to complain in writing then it seems. Shocking service yet again you do not read whta a customer is saying.
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia I’ve been promised a call back from Virgin media 6 or 7 times in the last 6 days No one called me back I was told by Virgin Media to raise a complaint, so I did. The lady who took my complaint promised to call me back yesterday She didn’t Worst customer service
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia No. Your staff don’t respond to emails when they come back on shift. I’d like to raise a complaint please. Please escalate this to your supervisor if this is something you can’t do. I’ve been waiting since 14th December. Do you feel this is acceptable customer service?
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia Yes I am, we’ve had the pre pull of the cables completed this morning, and are ready for the installation. We’ve not received any box, or anything through the post yet My Complaint Ref: ic-191222-237
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Matt
(@mattiem1976) reported
from
Sompting, England
@virginmedia It's fine I am going to cancel my contract as the offer to retain is disgraceful when compared to offer from others
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Matt
(@mattiem1976) reported
from
Sompting, England
@virginmedia Been reaching out for 6hrs on your app and still not resolved a basic problem @TradeStandards
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OldFootballProgramme
(@oldfootballprog) reported
from
Worthing District, England
@virginmedia bloody hell Virgin sort your broadband out, down at 6am now down for 25 mins so far, are you being attacked as it all seems very weird to me ?
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damien hills
(@dhillsalbion) reported
from
Brighton and Hove, England
@virginmedia It says no issues
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Natalie Hills
(@NatalieAHills) reported
from
Hove, England
My boyfriend has been trying to cancel his @virginmedia account since September when his contract came to an end, and to this day he is still on the phone to them trying to disconnect his broadband. Worst company and customer service I’ve ever had to witness.
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia But I’ve been in touch with the phone teams, they can’t or don’t do anything’s. At all. The Social Team were in contact via email, but finish their shift, and don’t tell me. Then don’t get back in contact, or pass me on to a colleague. It’s terrible customer service
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Danny Williamson
(@Sacto_King_UK) reported
from
Worthing, England
@virginmedia Why? I’ve called over 20 times now. I’ve been promised call backs that never happen I put in a complaint that promised a call back that didn’t happen The pre install team turned up, I fed them and gave the cuppas, they dug up the road but didn’t pull the cable. What next?
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Sara
(@sara_saehasti) reported
from
Worthing, England
@virginmedia With all due respect I can't face another encounter via the phone or WhatsApp, far too time consuming. Could you provide me with an actual complaints email address as the online submission doesn't work
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Josie Watson
(@JosieWatson) reported
@virginmedia Rm3 postal code here, been having slow internet speeds and spikes for weeks. Really disrupting WFH. When is this being solved as I can see loads of people are having these issues currently?
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Tania 💙
(@Burble78) reported
@virginmedia Hi, our virgin tv has gone down. Are there any known issues in the CT20 area?
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Patrick
(@p_killeen64) reported
@HelenEmbleton1 @virginmedia Not my experience! Slow speed and very intermittent service!
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Good Gary™
(@GoodGary) reported
Virgin media business have told us a week to fix a fault. What's the point in an SLA? @vmbusiness @virginmedia
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Kat
(@pacethestairs) reported
@virginmedia Yes. Someone from your customer loyalty team phoned us to sort the new deal, and we asked if we could have a replacement hub as the wifi range on ours has dropped dramatically. (Our current hub is about 4/5 years old)
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Mary Shaw
(@marysnomug) reported
@virginmedia That’s a joke not once since I have left have your customer service been helpful or polite
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James Middleton
(@JamesMiddleton1) reported
@Niki44 Believe me, virgin media isnt all that great. Poor customer service, yes quick internet but that's only when it works. Nothing but issues the last year or so and that's nationwide not just me. Probably the best of a bad bunch. You'll find your prices go up every month too. Gd Luk
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Bergenhill-jc
(@bergenhilljc) reported
@virginmedia your customer support is abysmal. Been trying to register my account for weeks.
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Fatima Desai
(@fatimad123) reported
@virginmedia I have security issue follow call to virgin today. Went through automated security, call was answered by bills & payment team where I was asked for first time in many years service further security question, I asked why she is asking again was told its random check.
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Michael Brown
(@mgb_dubai) reported
@virginmedia VM technician came today and got it working, now 20 minutes after he left service is gone again. We have have no internet for many days and I will now have to wait more than 3 days for another visit. This is affecting my work and is totally unacceptable.