Virgin Media Outage Report in Shoreham-by-Sea, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shoreham-by-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shoreham-by-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 19: Problems at Virgin Media
Virgin Media is having issues since 08:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Shoreham-by-Sea, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Worthing, Lancing, Hove, Burgess Hill, Pulborough and Haywards Heath.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
||
| Worthing |
Internet | |
| Brighton |
Wi-fi | |
| Worthing |
Phone | |
| Brighton |
Total Blackout | |
| Worthing |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shoreham-by-Sea, England
Latest outage, problems and issue reports in Shoreham-by-Sea and nearby locations:
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🏳️🌈 #SociallyDistancingRick 🏳️🌈
(@richardscovell) reported
from
Brighton and Hove, England
Just experienced #unethical behaviour from @virginmedia #coercing a customer, accept £20 and close a complaint or you can take it further and not accept the £20. Failure to be transparent and communicate effectively across all departments about charges #poorcustomerservice
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Niki hardcore
(@NicholaHarcourt) reported
from
Shoreham-by-Sea, England
@virginmedia absolutely disgusted with the service
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Carole Paton
(@CarolePaton) reported
from
Brighton and Hove, England
@virginmedia Hi, I eventually got a human to speak to after a very dodgy response to my tweets asking for all my bank details. Issue sorted.
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Steve Twist
(@TwistieTalk) reported
from
Hove, England
@virginmedia What's the best time to contact your Customer Service team?
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Tracy S
(@flowersxxx) reported
from
Hove, England
@virginmedia no internet I'm in the bn3 area any help please.?
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia I have had no apps on my TV working for days now, Many calls later still no answer and no on-line support. And yes, of course I’ve rebooted it! £75 a month for this?! #TreatLoyaltyLikeRoyalty @BBCWatchdog
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia I am bitterly disappointed that you have only been able to provide a broadband service for a week and now there's nothing. My work relies on fast reliable broadband. If this doesn't get fixed this Monday, I'll be seeking another provider.
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Jeff Webber
(@jettypaul71) reported
from
Burgess Hill, England
@virginmedia I have no TV but you are not taking calls so how can I sort issue - looks like you changed/cancelled my account!!??
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Helen Monahan
(@HelenMonahan18) reported
from
Shoreham-by-Sea, England
After another 72 hrs without business @virginmedia you finally sent an engineer thanks for ruining another week of business in a pandemic so after 6 months of terrible customer service and disruption nobody cares
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia We are happy, now that we're back online, but it was thanks to the two charming and communicative engineers working away in Burgess Hill that saved the day; not just because they'd fixed the issue, but they'd also told me what was going on.
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Brian Roe
(@indiointernet) reported
from
Brighton and Hove, England
@virginmedia, what happened to the Travel Channel on 289? No warnings, no I go, just gone! It was my favorite channel and it's been scrapped of your network. What's going on?
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Richard Williams
(@5waysRichard) reported
from
Brighton and Hove, England
@virginmedia hi, an engineer called out of the blue and claimed to be from Virgin Media working on my broadband. How can I tell if it’s not a scam? And if it’s not, how do I reach him? He gave the general customer service number
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PriyaBTN
(@DeccanTiffin) reported
from
Hove, England
@virginmedia Is this some kind of joke? Just called this number and got an auto reply saying voice calls are not supported on this number. The WiFi service is awful today by the way.
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STun
(@DrSTun) reported
from
Hove, England
@virginmedia please help. Saying the password to login to my WiFi is incorrect. But it's not. Please help.
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Tabitha
(@theminxyone) reported
from
Worthing, England
@virginmedia please confirm you received my text message to cancel my contract with you. Thank you
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia Will do - it’s still not working!
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Gaynor Wingham
(@GaynorWingham) reported
from
Hove, England
@virginmedia my internet and phone are not working. I can't phone you on 150. How can i contact you ? I live in Hove Brighton. Thank you
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Jonathan O'Keeffe
(@RGNJonathan) reported
from
Brighton and Hove, England
@virginmedia How could it be a connection issue? It is fibre optic WiFi? Also the internet has been horrid the last couple of months just haven’t had time to call both my partner and I are front line so never off in the week
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Jonathan O'Keeffe
(@RGNJonathan) reported
from
Brighton and Hove, England
@virginmedia Don’t have an Ethernet cables. My phone actually uses 5G if signal is weak so it was likely my data not WiFi
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Richard Williams
(@5waysRichard) reported
from
Brighton and Hove, England
@virginmedia It was a call and it wasn’t easy to hear what they were saying. Something about having detected that my internet was slow when doing online banking. It sounded very much like the “We are from BT open reach” scam so I said I would call them back.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Suban Kumar
(@suban_p) reported
@virginmedia you’re going downhill now i suspect. Your customer service just terrible now and so is the online application. When i login its a endless loop of a virgin loading sign. As aoon as @CommunityFibre is ready in my area i will be 100% jumping ship.
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Jack Blackmore
(@JackBla88668340) reported
@virginmedia There's problems in my area. Like always when will they be fixed
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Connor
(@Connornet) reported
@virginmedia Do you have what’s app support that’s more competent than your live chat support? New customer with no connection and no one knows what they’re doing. I’ll happily cancel the contract if everything takes this much effort!
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The man
(@nofksgiven81) reported
@virginmedia @themotablogger Why do you ask the same question over and over, it makes no difference what fix dates you give, you never meet them and just push them back again and again, and with no repercussions I must add
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Serandaz Khan ~ PTI ~
(@serandaz_khan) reported
@virginmedia Hi I was told that engineer will be here today between 8:00am - 12:00pm but still waiting. Can you plz help? Postcode CF11 6JU
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𝟱𝟳ᴜ ↾ ⇃ 𝘯𝘦𝘳𝘷𝘰𝘴 𝘯𝘢𝘵𝘪𝘰𝘯
(@57u) reported
Hello @virginmedia it seems pretty impossible to contact you regarding support? DNS. i updated a few domains nameservers and A records over a week ago, this change has fully propagated around the entire world, i have tested and checked from multiple locations, it all works.…
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Vijay
(@Vijay_Rajan1) reported
@virginmedia The whole street has no service, which is why my initial question was why your tracker hasn’t updated?
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Laura Winder
(@llwinder) reported
@virginmedia you have a lot to answer for! I'm disgusted at your continued bad treatment of us. I'm going to the complaints procedure now. I've had enough! 😡
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Masaeb Ahmad
(@themotablogger) reported
@virginmedia yet again your pathetic wifi goes down! Can’t install crucial security cos ur Wi-Fi has sh&t its pants again and again. Can’t wait to leave you #customerservice
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Paul Davidson
(@PaulD1986) reported
@virginmedia is there any chance I can speak to a member of staff please your online help and automated phone service is a minefield