Virgin Media Outage Report in Shoreham-by-Sea, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shoreham-by-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shoreham-by-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 19: Problems at Virgin Media
Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Shoreham-by-Sea, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Worthing, Brighton, Burgess Hill, Haywards Heath and Hove.
| City | Problem Type | Report Time |
|---|---|---|
 Worthing |
TV | |
| Worthing |
TV | |
| Brighton |
Internet | |
| Brighton |
Wi-fi | |
| Worthing |
Internet | |
| Brighton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shoreham-by-Sea, England
Latest outage, problems and issue reports in Shoreham-by-Sea and nearby locations:
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Nix at Home
(@NighyNikki) reported
from
Worthing, England
Anyone else having problems getting a refund out of @virginmedia. 45 days after being a customer for 22 years. They took the money fast enough from our bank account tho #CustomerService #loyaltycostsnothing
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Another Runner
(@AnotherRunHQ) reported
from
Brighton and Hove, England
Have to credit @virginmedia this morning. Two days of problems with my router resolved this morning. No long waits. Just a quick on-site service. Thank you.
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Martin O'Donnell
(@MairtinODonnell) reported
from
Hove, England
@virginmedia It was an automated phone message saying my postcode would be down until 3pm for upgrade works. It would be nice to have been informed of this in advance. It is working again now.
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Dionne Fowle
(@dionnefowle) reported
from
Woodingdean, England
Seriously @virginmedia sort out your rubbish broadband service or let me out of my contract😣#homeworkers #dontgowithvirgin
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Stacey Croft
(@Crofty_93) reported
from
Worthing, England
@virginmedia having massive problems with you guys at the moment. No internet at all, and it’s been on and off for weeks. However it’s ridiculously slow when it does work! Can someone please give me a call, BN147PJ area
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Another Runner
(@AnotherRunHQ) reported
from
Brighton and Hove, England
BroadBand down BN1 6... @virginmedia
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia hi guys what’s going on with the tv phone and broadband service in the Bn2 area of Brighton mines all down and not working at all
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Mark Chambers
(@Furzeboy) reported
from
Hove, England
@virginmedia and you would get back to me (VM) After a couple of months I spoke to a young man in customer service who said it was something you offered and as I had issues with my landline he would get someone to call me about it ASAP this could take 72hrs &still waiting
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Sue J
(@YellyPorsche) reported
from
Hove, England
@virginmedia No I dont want to trouble shoot. That was done twice before today and once today. Tbat is my whole point. I will use tge complaint process.
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Ashley Howard
(@AshJHow91) reported
from
Worthing, England
@virginmedia hurry up. No matter how many times you play the same song, over and over again. I Ashley will not hang up!
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Nick Beddows
(@nickbeddows) reported
from
Brighton and Hove, England
Ok @virginmedia I'm cross enough to go public. Broadband has been down since 1500 in BN1. I've already lost a client (livestream video) and have another booked for tomorrow. Your operaters keep saying (4 calls) it'll be up in 30 mins. It's been SEVEN HOURS.
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Nicola Hilton
(@rockinrebelstar) reported
from
Brighton and Hove, England
@JPCooperMusic @bushnellbabe @EE @LatinoBrazilian @virginmedia I’ve got virgin media! Never any problems x
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Clare Pear
(@MissClarePear) reported
from
Worthing, England
@virginmedia I know about that but feel the issues are always happening and i just want to watch tv without having to reboot and check statue all the time. Just feel it's a bad service when I'm paying for full package with you. Thank you for looking into this for me. 😁
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More time Less worry
(@Less_worry) reported
from
Worthing, England
It’s so disappointing that #Loyalty counts for nothing! You only get a good deal if you are a new customer! Thanks @virginmedia for nothing!
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Sue J
(@YellyPorsche) reported
from
Hove, England
@virginmedia Please give me an email or phone number to complain. I have just spent an hour on your chat line service trying to resolve a long term TV issue and the person just stopped replying and another person wanted me to give all the info again. Im livid! We need an engineer
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Richard Williams
(@5waysRichard) reported
from
Brighton and Hove, England
@virginmedia It’s down again now and, according to the @virginmedia recorded message , will be interrupted ‘for short periods’ until 6pm today. Pretty unhelpful, esp as I often use Skype to speak to interviewees abroad
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stephen leppard
(@steveleppard) reported
from
Shoreham-by-Sea, England
@virginmedia are doing improvements in the area so my tv and broadband are down all day. Nice to be told. Working from home and can’t do a thing now. Wasted day. #Complaint
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Clare Pear
(@MissClarePear) reported
from
Worthing, England
@virginmedia Area 20 worthing problems all the time.
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Mark Chambers
(@Furzeboy) reported
from
Hove, England
@virginmedia phoned you 3 weeks ago about a phone line on my hub, was told I’d get a call back within 72hrs and still waiting. Poor customer service.
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Nick Beddows
(@nickbeddows) reported
from
Brighton and Hove, England
@virginmedia That link leads to a page that's also down. Not great.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kathryn Hinchliffe
(@KathrynHinchlif) reported
@virginmedia Yes it says 10pm!! I would call bit cant get trough since moving to virgin service is terrible roll on when I can go back to @SkyMediaUK
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Killingbest08
(@killingbest08) reported
@virginmedia @virginmedia @Virgin after 1 hour and 5 minutes of waiting on hold you cut me off. Worst Internet provider ever! Internet and customer service is shocking!!!
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Thomas
(@orginarymagoo) reported
@virginmedia your call centre for upgrades is appealing today. Haven't had an issue in years, but your call centre is unhelpful and tried to run a credit check before they'd even confirmed an offer was available.
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Renna McDonagh
(@RennaMcDonagh) reported
@virginmedia your reputation for really poor customer care is well deserved. Without doubt the worst I have ever encountered.
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Rashmi | रश्मि
(@Rashmi_LDN) reported
@virginmedia i haven’t had tv service since 6 Dec. I was advised it was an area issue & I would be reimbursed. I’ve now been told its cos of a faulty box and I won’t be reimbursed - but if I hadn’t been told that fault was service issue I wouldn’t have been without tv for so long
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Lisa Taylor-Fitter
(@LisaFitter) reported
@virginmedia I understand the factors - just don’t understand the stupidity of spreading the solution over 6 weeks - means more postage, more packaging and a dissatisfied customer. Ridiculous
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Killingbest08
(@killingbest08) reported
@virginmedia @Virgin after 1 hour and 5 minutes of waiting on hold you cut me off. Worst Internet provider ever! Internet and customer service is shocking!!!
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Joshbaked
(@Joshbaked_) reported
@virginmedia And when we asked for a deadlock letter the account was cancelled. We have been and are currently on the phone to your customer service for the past 2.5 hours and have got nowhere
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Adam Hill
(@AdamHil78105271) reported
@virginmedia I have called 0345 454 1111 over 15 times. Your agents either have no idea, or they promise things that don’t happen. I recommend you put in place a customer services team with expertise to solve problems, that can actually call customers back and respond to customer complaints
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Chris Sheehan
(@chasheehan) reported
@virginmedia Then that’s a problem with your customer service. What should happen is you ask him to DM account deets / swap security codes/arrange call, and then sort it out. One call, book engineer who’s in contact with tech team, done. You’re lost in your own cost savings labyrinth.