Virgin Media Outage Report in Shoreham-by-Sea, West Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Shoreham-by-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shoreham-by-Sea, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Shoreham-by-Sea, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Worthing, Burgess Hill, and Shoreham-by-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton
|
TV | 6 days ago |
|
Brighton
|
11 days ago | |
|
Worthing
|
TV | 14 days ago |
|
Worthing
|
Wi-fi | 15 days ago |
|
Worthing
|
Internet | 17 days ago |
|
Brighton
|
18 days ago |
Community Discussion
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Virgin Media Issues Reports Near Shoreham-by-Sea, England
Latest outage, problems and issue reports in Shoreham-by-Sea and nearby locations:
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Brian Roe (@MrBrianRoe) reported from Brighton and Hove, England@virginmedia No, not at the moment! Guess what? Yep, your broadband is down in my area in #brighton. Well done, sterling service. You must be really proud. I have artwork to upload to my website and can't. And all you are going to do is say "sorry". That really won't help, it'll irritate.
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Brian Roe (@MrBrianRoe) reported from Brighton and Hove, England@virginmedia your DNS TTL (a web server change time to live) is probably the worst on earth. My new website works everywhere in the world other than on #virginmedia broadband. You absolutely suck, big time. Crock of shite.
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Alternative Ageing (@alternativeage) reported from Saltdean, England@virginmedia I have it for years and was told it was quite old by techies improving my signal around the house (AMPLIFI ) But if there isn't anything else, so be it. Many thanks .
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Churchlard (@churchlard) reported from Sompting, England@virginmedia @52marathonman They are useless, had an installation due on Wednesday of this week, they emailed me Wednesday morning to say they couldn’t instal as they had been unable to gain access on Monday. Never did they mention needing access on Monday, and I was home all day and no one rang bell!!
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Ellie Cole 🐆 (@GrassHoppus) reported from Hove, England@virginmedia how can you charge a disconnection fee for a service I never renewed and disconnected the day my contract ended? Absolutely ridiculous and I'm still being charged for the contract I never renewed!
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Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England@virginmedia This is still appalling customer service. I have to register (I did this when things were down in Dec for almost 72 hours), I have to alert etc you are the service provider. How is it good CS that we assume you are lying in estimates? No compensation for Dec either.
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Warren Ryan Philips (@Luciddestiny) reported from Shoreham-by-Sea, England@brooktop68 @virginmedia @bridgetmck We’ve turned the Superhub to Modem Mode and picked up separate WiFi routers. Resolved most of our issues immediately and we rarely get drop outs. Invest in a decent router or Mesh, you won’t regret it.
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Brian Roe (@MrBrianRoe) reported from Brighton and Hove, England@virginmedia You maybe there, but you'll drop the call...again, and again, and then once more for luck. Bloody awful expireince trying to phone you. Not something I'm willing to repeat.
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Churchlard (@churchlard) reported from Sompting, England@virginmedia @52marathonman Now have to wait until 19th July, absolute rubbish, apparently they had no contact details for me, yet had sent me 17 emails and a similar number of texts! Appalling service, so much for being new business!
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Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England@virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.
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Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England@virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.
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chris rose (@barbados10) reported from Shoreham-by-Sea, England@virginmedia very quick to take £130 per month for services but very slow to fix it when things go wrong let’s check for Sky! #customerservice #unhappycustomer #bringbackRichardBranson
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Gis (sarah)🇬🇧🏳️🌈🇪🇺🤘 (@gismotigga) reported from Brighton and Hove, England@ElliePeace01 @virginmedia I went via complaints department bin the end via email complete paper trail they couldn't get out of it then, virgin media are notoriously bad customer service.
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Alternative Ageing (@alternativeage) reported from Saltdean, England@virginmedia problems again, on/off WiFi for 2 days now. Can't work and gather it will be fixed by 6 tonight. Can you verify! Postcode BN2 8AE. Not good enough - do we get a rebate for 2 days of lost work?
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Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, EnglandHi @virginmedia any news on why our broadband and TV haven't worked since 7pm yesterday in Burgess Hill? No comms and status update just says you are aware with an expected fix moving on in time...
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🏳️🌈 #SociallyDistancingRick 🏳️🌈 (@richardscovell) reported from Brighton and Hove, England3/4 T&Cs: Moving home outside of or within the Virgin Media Network service area “If you move within our service area, we cannot guarantee to provide you services, if we are unable to provide services, then you can cancel and you will not need to pay an early disconnection fee”
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Michael Jones (@mejones2121) reported from Woodingdean, England@virginmedia no internet or phone line yet again. The worst service from a provider I've ever had. #internet #internetshutdown
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Michael Jones (@mejones2121) reported from Woodingdean, England@virginmedia Absolute rubbish. I pay a premium for super fast broadband and it buffers during Streaming plus I've had no internet or phone line all day YET AGAIN. #internet #broadband #poor service
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Gis (sarah)🇬🇧🏳️🌈🇪🇺🤘 (@gismotigga) reported from Hove, England@TonyMaudsley1 @virginmedia Because they are crap
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🏳️🌈 #SociallyDistancingRick 🏳️🌈 (@richardscovell) reported from Brighton and Hove, England1/4 Customer scam alert: When moving and contacting @virginmedia to transfer your services to your new property, if they cannot provide services there they will apply an early disconnection charge which they will state is in accordance with their Legal Stuff, do not accept this.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joe Richards (@JR2021ESSEX) reported@virginmedia His name is Colin. He is a manager based in the Manchester branch. You've messed up my account and your over Charging me. Colin said to ask for him by name if there are issues. I've spoken to 7 different agents, each worse than the other.
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Rahim™ 🇬🇧🇲🇦 (@rahim94) reported from Southampton, England@virginmedia Well... @VodafoneUK also invest around about the same amount of money in their network, and they haven't increased the prices anywhere near as much as you have. And I'm always connected whenever I'm outside the house. No issues with connectivity whatsoever.
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ElJaffoGuzman (@ElJaffoGuzman) reported@virginmedia Brother. Its slow it's internment its wired and wireless the whole service is a crock pot full of ****
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Rachel Evans (@evans81uk) reported@rahim94 @virginmedia I agree, personally I am a sky customer (no VM in my area) and mine is going up by £9.50, from £75.50 to £85 from April :(
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Bassam Andari (@Bassamandari) reportedTwo and a half hours waiting for a #virginmedia customer relations person to respond after we exchanged messages on whatsapp. The wait ended with an automated message that kept repeating itself for no reason!!
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ann marie redmond (@amredmond73) reported@virginmedia Yes then it did nothing so I just gave up ...I can only do it so many times with the same outcome ....I feel quite let down as a long term customer I am paying for services that aren't good praying your technician fixes the problem as I can't carry on the way I am going
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R5-L4 (@dave_pommy) reported@virginmedia tried everything…it may be something an outage causes once or twice..this is ongoing and has been for 2 yrs, and your whole fault reporting system is horrendous/impossible to the point you have to lie to get past the automated messages and speak to a human being, I’ve given up
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Gareth Royall (@girthmoon) reported@virginmedia I'm leaving because of your crazily high prices. I've managed to sort out cancellation, although when I asked the agent they didn't mention I could write in to cancel. I'd rather that than close to five hours in online chat.
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OTBC (@OTBC69) reported@virginmedia Thanks for reply. Following upgrade, link to Netflix activation is not working. Upgrade to 360 not working due to a glitch your end. Not being resolved by customer services who bounce me between retention and tech team.
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Matt Wordingham (@DiamondMatt) reported@virginmedia I appreciate that, but this happens virtually every match day when we continue to not get a service we have paid for. 'Sorry' just doesn't cut it anymore - when will we start to receive a refund?