Virgin Media Outage Report in Shoreham-by-Sea, West Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Shoreham-by-Sea, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Shoreham-by-Sea and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Shoreham-by-Sea, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Burgess Hill, Worthing, Lancing, Hove and Pulborough.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
Internet | |
| Brighton |
Wi-fi | |
| Brighton |
Internet | |
| Burgess Hill |
TV | |
| Brighton |
Internet | |
| Worthing |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Shoreham-by-Sea, England
Latest outage, problems and issue reports in Shoreham-by-Sea and nearby locations:
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Belinda Robinson
(@RobinsonBelinda) reported
from
Worthing, England
Stop sending bigger bills & threatening emails @virginmedia @libertyglobal & sort things out! Account cancelled & services stopped on 18.10 but you are billing me from 19.10 despite no services! Impossible to speak to you & complaint sent not yet resolved.
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Richard Easy 💙
(@legsdown) reported
from
Saltdean, England
@billy2plus5 @caravanions @virginmedia I've been with BT for years. The usual tussle when the contract is up and had cause to complain a couple of times about billing mistakes but service wise, no issues at all.
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia still no working phone line no working tv service I’ve had enough of this appalling service and either this gets resolved by today or I’m going to sky as a customer of 13 years with you It’s now getting pointless having your services as they don’t work I’m paying
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Simon
(@SiCornwell) reported
from
Brighton and Hove, England
Out of contract with @virginmedia so looking at deals New customer: 213Mbps, 200+ channels inc Sky Cinema, new STB, plus a 49” LG TV, all for £57pm Existing customer: upgrade 108 to 213Mbps, add Sky Cinema to package, no other extras, £120pm Why do companies do this?!
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Are you able to advise IF this is going to be fixed, yesterday you said by 10am today. Then 2pm,6pm & now 10am tomorrow - could live with the loss of either service but it’s really impacting not having either!
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Belinda Robinson
(@RobinsonBelinda) reported
from
Worthing, England
@virginmedia So I’m basically no further forward & meanwhile you are continuing to send me threatening emails! Thanks for nothing! Very poor service!
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Peter Brownings
(@Brown3P) reported
from
Plumpton Green, England
@virginmedia can someone DM me please I’ve been on you chat service all day and getting nowhere
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia are you able to check on a fault by location for me. I don’t have access to the VM account but the last I heard was it should of been resolved by 10am today and it’s still down, account holder won’t be available for hours to check
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josie🗽
(@josie_milligan) reported
from
Burgess Hill, England
@virginmedia our TV and Internet have been out since 12, fix been pushed back twice to tomorrow now. No good enough for 100 quid a month.
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Stevewestsussex
(@stevewestsussex) reported
from
Sompting, England
@virginmedia I would like to speak to someone from customer service but your 03454541111 number isn’t working - how do I get thru
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Looked for a moment like it was back, both the TiVo and router self restarted - is this meant to happen as part of work that may be being done?, unfortunately hasn’t resulted in restoration of service. Confirmed on service page it’s still an outage in the area
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Brian Roe
(@indiointernet) reported
from
Brighton and Hove, England
@virginmedia If you read back, I already mentioned that I had done do. Hence the speed test that I performed. Look, I mean no disrespect but your service is a bit of a joke. I couldn't even get through on the phone! Engaged tone for 2hours. Thankfully, things seem ok today.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@dazzleeds @virginmedia That’s because the router will auto connect without password to show you a diagnostics page to let you self test for issues (no good here as it’s on VM side) once service is back the router will resume normal security mode
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Brian Roe
(@indiointernet) reported
from
Brighton and Hove, England
@virginmedia, I can't get through when phoning customer services! Just an engaged tone. First time in 13 years. What's going on? Trying to find out more about a broadband issue in BN1 #brighton.
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Belinda Robinson
(@RobinsonBelinda) reported
from
Worthing, England
@virginmedia Will I have to wait up to an hour if I dial this number before anyone answers? Also last time I spoke to someone they said they couldn’t do anything as I had raised a complaint. I just seem to go round in circles instead of getting it sorted!
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Chloe⚪️
(@ChloeWhytee) reported
from
Shoreham-by-Sea, England
@virginmedia hi, I’ve tried to contact via chat as I can’t call and I wait about an hour then give up, is there anyway someone can help me on here?
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@AFCGoonerPaul @DawesNina @virginmedia Don’t get excited, my kit rebooted about an hour ago by itself then went back into not working straight away
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia @CarolynBaghurst Still same outage in the same town but the outage page shows outage but time for fix keeps moving
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josie🗽
(@josie_milligan) reported
from
Burgess Hill, England
@virginmedia fix has been pushed back to tomorrow now. Can't get through to a human on your phone number. Utter joke especially when so many have to work from home at the moment like my partner. 🤬
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@Ben76593214 @virginmedia Where are you getting these “rumours” or are you making it up? Granted Virgin are unhelpful in communicating & keep moving the resolution time (but not until it’s almost reached)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jonny Curran
(@Joni_marling) reported
Once again @virginmedia down, wireless and wired connection, impossible to work from home with this poor reliability. worst service ever
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David Thompson
(@ThompsonOnTap) reported
@virginmedia It said to check all the cable connections etc which I've done and re-ran the test. It now says 'We're investigating an issue in your area'.
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Victoria Wright PhD
(@thelivingherb) reported
@virginmedia I'm apparently speaking to the pre-installation team now. Been on hold for more than 30 mins. Not convinced they are actually doing anything to solve the issue.
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David
(@cruisegle) reported
@virginmedia is there an issue in the #Petersfield area? Moved to yourselves a month or so ago after issues with @NOWTV #broadband. Yours is even worse. Drops everyday and for two days I've hardly been able to get on. Work from home. No chance!!!
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Aidy Hodgkiss
(@AdrianHodgkiss) reported
@virginmedia 48hrs? Right, good to know. Seems a little unreasonable when you pay for a reliable service and you can't use it for an entire working day. Not your fault I know.
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Kally Kalsi-Steele
(@KallyK18759253) reported
@virginmedia @LutzSchueler complaint ref211021167. Today I had terrible service and lack of support when I called to complain about my service. Poor service that has continued for a long time. Virgin colleague trying to tell me making a complaint won't make a difference. REALLY!
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shana skeete
(@Gud_stil_2_come) reported
@virginmedia all these calls and u have been o help
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Di
(@DiCompton) reported
@philwoodford @virginmedia I’m pleased for you. It didn’t work for me unfortunately. I’m certain the server is down as I spent 55 mins with tech support yesterday. Everything worked their end but not mine! Still no joy today. I’m getting beyond frustrated.
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FMG
(@brillantbean) reported
@virginmedia I will but I feel Virgin needs to not take a late payment from me. All I did was move and @virginmedia complicated the issue by giving me wrong advice to start with and then create a new account that I didn’t want. Maybe they should sort themselves out.
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Mert Ayanoglu
(@MAYAN0GLU) reported
@virginmedia And this is not the first time, I'm having this problem from time to time since April 2019, the first time I bought your service. It is really annoying paying so much money for a defective service of poor quality.