Virgin Media Outage Report in Brighton, England
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The latest reports from users having issues in Brighton come from postal codes BN2 and BN1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Brighton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Brighton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Brighton, England
The most recent Virgin Media outage reports came from the following cities: Worthing, Brighton, Seaford, Burgess Hill, Haywards Heath and Hove.
| City | Problem Type | Report Time |
|---|---|---|
 Worthing |
TV | |
| Worthing |
TV | |
| Brighton |
Internet | |
| Brighton |
Wi-fi | |
| Worthing |
Internet | |
| Brighton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Brighton, England
Latest outage, problems and issue reports in Brighton and nearby locations:
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@Ben76593214 @virginmedia Where are you getting these “rumours” or are you making it up? Granted Virgin are unhelpful in communicating & keep moving the resolution time (but not until it’s almost reached)
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Belinda Robinson
(@RobinsonBelinda) reported
from
Worthing, England
@virginmedia So I’m basically no further forward & meanwhile you are continuing to send me threatening emails! Thanks for nothing! Very poor service!
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josie🗽
(@josie_milligan) reported
from
Burgess Hill, England
@virginmedia fix has been pushed back to tomorrow now. Can't get through to a human on your phone number. Utter joke especially when so many have to work from home at the moment like my partner. 🤬
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia are you able to check on a fault by location for me. I don’t have access to the VM account but the last I heard was it should of been resolved by 10am today and it’s still down, account holder won’t be available for hours to check
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Simon
(@SiCornwell) reported
from
Brighton and Hove, England
Out of contract with @virginmedia so looking at deals New customer: 213Mbps, 200+ channels inc Sky Cinema, new STB, plus a 49” LG TV, all for £57pm Existing customer: upgrade 108 to 213Mbps, add Sky Cinema to package, no other extras, £120pm Why do companies do this?!
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Looked for a moment like it was back, both the TiVo and router self restarted - is this meant to happen as part of work that may be being done?, unfortunately hasn’t resulted in restoration of service. Confirmed on service page it’s still an outage in the area
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Are you able to advise IF this is going to be fixed, yesterday you said by 10am today. Then 2pm,6pm & now 10am tomorrow - could live with the loss of either service but it’s really impacting not having either!
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Richard Easy 💙
(@legsdown) reported
from
Saltdean, England
@billy2plus5 @caravanions @virginmedia I've been with BT for years. The usual tussle when the contract is up and had cause to complain a couple of times about billing mistakes but service wise, no issues at all.
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Stevewestsussex
(@stevewestsussex) reported
from
Sompting, England
@virginmedia I would like to speak to someone from customer service but your 03454541111 number isn’t working - how do I get thru
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Belinda Robinson
(@RobinsonBelinda) reported
from
Worthing, England
Stop sending bigger bills & threatening emails @virginmedia @libertyglobal & sort things out! Account cancelled & services stopped on 18.10 but you are billing me from 19.10 despite no services! Impossible to speak to you & complaint sent not yet resolved.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@AFCGoonerPaul @DawesNina @virginmedia Don’t get excited, my kit rebooted about an hour ago by itself then went back into not working straight away
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia @CarolynBaghurst Still same outage in the same town but the outage page shows outage but time for fix keeps moving
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Peter Brownings
(@Brown3P) reported
from
Plumpton Green, England
@virginmedia can someone DM me please I’ve been on you chat service all day and getting nowhere
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia still no working phone line no working tv service I’ve had enough of this appalling service and either this gets resolved by today or I’m going to sky as a customer of 13 years with you It’s now getting pointless having your services as they don’t work I’m paying
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Belinda Robinson
(@RobinsonBelinda) reported
from
Worthing, England
@virginmedia Will I have to wait up to an hour if I dial this number before anyone answers? Also last time I spoke to someone they said they couldn’t do anything as I had raised a complaint. I just seem to go round in circles instead of getting it sorted!
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Chloe⚪️
(@ChloeWhytee) reported
from
Shoreham-by-Sea, England
@virginmedia hi, I’ve tried to contact via chat as I can’t call and I wait about an hour then give up, is there anyway someone can help me on here?
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Brian Roe
(@indiointernet) reported
from
Brighton and Hove, England
@virginmedia, I can't get through when phoning customer services! Just an engaged tone. First time in 13 years. What's going on? Trying to find out more about a broadband issue in BN1 #brighton.
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josie🗽
(@josie_milligan) reported
from
Burgess Hill, England
@virginmedia our TV and Internet have been out since 12, fix been pushed back twice to tomorrow now. No good enough for 100 quid a month.
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Brian Roe
(@indiointernet) reported
from
Brighton and Hove, England
@virginmedia If you read back, I already mentioned that I had done do. Hence the speed test that I performed. Look, I mean no disrespect but your service is a bit of a joke. I couldn't even get through on the phone! Engaged tone for 2hours. Thankfully, things seem ok today.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@dazzleeds @virginmedia That’s because the router will auto connect without password to show you a diagnostics page to let you self test for issues (no good here as it’s on VM side) once service is back the router will resume normal security mode
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Henrietta Hardy
(@henrycass) reported
@virginmedia I’ve tried and it’s impossible to get through and the WhatsApp thing goes round in circles, hence why I reached out here. You’re kind of making my decision to go if there’s no longer any virgin customer service. At one point it was really good
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:)
(@MrEdArcher) reported
@bubblinahot @virginmedia It is really bad hold music, all trash pop and hip hop. Put some decent music on please, might make the hold a bit more bearable. Suggestions would be some rock or indie music. I am also on hold...
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jamesrose3344
(@jamesrose3344) reported
@virginmedia you agreed free installation but then emailed me with a one off charge £35 not mentioned! This took 67 minutes. 10 days ago I agreed a better deal than today (54 mins) but then NOTHING HAPPENED. Phoned to complain (60 mins) but was cut off. Terrible customer service
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Lady Danzine
(@DainhD) reported
@virginmedia It’s very poor customer service my elderly parents have only been with you for 3 months and have had issues with the payment being taken , it took multiple phone calls to get through and now w are being told no credits as a gwg will be added and I can’t speak to a manager.
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Marcus Hague
(@Marcushblade87) reported
@virginmedia @rick__uk I've tried since Monday to get in touch, no replies at all. I haven't got the time to be calling whilst at work. I feel your pain! It's an absolute shambles trying to contact customer services!
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Anne Thornton
(@Aerionanne) reported
@virginmedia I finally managed to speak to a rep an hour ago and cancel the contract. In total I’ve spent 314 minutes trying to get through to you since Friday (phone bill will be horrendous).Unfortunately the 30 day notice period can only take effect from today, not from Friday when I wanted
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Nathan
(@Nathan04117131) reported
EVERYBODY AVOID @virginmedia by far the worst provider have had issues outstanding for over 3 weeks and still no resolution. When they can’t answer you they will cut you off. I recommend everybody to go to @SkyUK if they’re looking for a provider. Avoid virgin.
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sean farmer
(@seanfarmer2830) reported
@virginmedia Answered after an hour, listened to my issues for 3 mins and transferred me after not completing my query. Guess what? Back on hold and have been for another 20 mins. What sort of customer service is that! Think I'll cancel the direct debit and hop over to @SkyBroadbandd
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inF Embo
(@AyyEmbo) reported
@virginmedia £60 a month for a service that disconnects you 10 times a day. Fantastic
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Frank Hurley
(@FrankHurley58) reported
@virginmedia Used the service checker straight away it acknowledges service issues but no issues with phone mine dead.