Virgin Media Outage Report in Burgess Hill, West Sussex, England
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The latest reports from users having issues in Burgess Hill come from postal codes RH15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burgess Hill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burgess Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Burgess Hill, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Crawley, Balcombe, Worthing, Horsham and Burgess Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
Wi-fi | |
| Crawley |
Internet | |
| Brighton |
Phone | |
| Brighton |
Internet | |
| Balcombe |
Internet | |
| Brighton |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burgess Hill, England
Latest outage, problems and issue reports in Burgess Hill and nearby locations:
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Gill Hodge
(@HodgeGill) reported
from
Brighton and Hove, England
I can only imagine those responsible for exam result standardising algorithms also work for #virginmedia as our box records Peppa Pig, bbc news x6 and random other channels (we have never watched) ad infinitum- hours of calls explain it's algorithms-seriously #algorithmicjustice
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Brian Roe
(@indiointernet) reported
from
Brighton and Hove, England
@virginmedia, what happened to the Travel Channel on 289? No warnings, no I go, just gone! It was my favorite channel and it's been scrapped of your network. What's going on?
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Tabitha
(@theminxyone) reported
from
Worthing, England
@virginmedia please can you confirm that my text message was received and that my contract will cancel after the end of this billing period? Thanks
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Nick Weston 🇪🇺
(@Sussexmerlins) reported
from
Hove, England
@yorkshirerosie @virginmedia Be that there are businesses on the same exchange backing up their data. I have a similar issue. Sky guarantee 70mb but I only get 65mb. I’m therefore able to cancel my contract and go to another provider. However. This would depend on who the provider is. Most providers buy
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Helen Monahan
(@HelenMonahan18) reported
from
Shoreham-by-Sea, England
After another 72 hrs without business @virginmedia you finally sent an engineer thanks for ruining another week of business in a pandemic so after 6 months of terrible customer service and disruption nobody cares
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Jonathan O'Keeffe
(@RGNJonathan) reported
from
Brighton and Hove, England
@virginmedia How could it be a connection issue? It is fibre optic WiFi? Also the internet has been horrid the last couple of months just haven’t had time to call both my partner and I are front line so never off in the week
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Nick Weston 🇪🇺
(@Sussexmerlins) reported
from
Hove, England
@yorkshirerosie @virginmedia 64mb is ok but if you were getting 150mb then I expect you’d notice it. Good news is. It’s not your issue. It means that theres either a fault on the line, or there’s too many people using it at the same time. It’s called “contention”. Have you called your supplier?
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Nick Weston 🇪🇺
(@Sussexmerlins) reported
from
Hove, England
@yorkshirerosie @virginmedia Agree. Might just be a faulty router. Unless you live in a castle there shouldn’t be a problem in the room next to the router. I’m in the garden and my router is 20m away in the front room.
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Jeff Webber
(@jettypaul71) reported
from
Burgess Hill, England
@virginmedia I have no TV but you are not taking calls so how can I sort issue - looks like you changed/cancelled my account!!??
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Tabitha
(@theminxyone) reported
from
Worthing, England
@virginmedia please confirm you received my text message to cancel my contract with you. Thank you
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia It’s was a mobile but we phoned up and cancelled and went with a different provider as there was an issue on your side with the order
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia Not sure since I’ve been out all day - I had to run away it was so dreadful! Hang on .......ooh Alexa is working again - she wasn’t all morning plus a v weak download speed & signal for days. Hade you done something?
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(◕‿◕✿)
(@christieblythe) reported
from
Brighton and Hove, England
@virginmedia are ******* shite. All I wanna do is cancel my contract 🙃 been on hold for fukin ages. 🤬🤬🤬
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Jonathan O'Keeffe
(@RGNJonathan) reported
from
Brighton and Hove, England
@virginmedia Don’t have an Ethernet cables. My phone actually uses 5G if signal is weak so it was likely my data not WiFi
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Nick Weston 🇪🇺
(@Sussexmerlins) reported
from
Hove, England
@yorkshirerosie @virginmedia Is your issue that the speed is up and down and it sometimes doesn’t work or that it doesn’t work in parts of your house?
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Gaynor Wingham
(@GaynorWingham) reported
from
Hove, England
@virginmedia my internet and phone are not working. I can't phone you on 150. How can i contact you ? I live in Hove Brighton. Thank you
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PriyaBTN
(@DeccanTiffin) reported
from
Hove, England
@virginmedia Is this some kind of joke? Just called this number and got an auto reply saying voice calls are not supported on this number. The WiFi service is awful today by the way.
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1Down5Up
(@BinaryWheels) reported
from
Crawley, England
Top tip for anyone considering @VirginMedia or @vmbusiness for their broadband: do yourself a favour, don't. They have a monopoly on speed, which they feel allows them to treat customers appallingly. Complete outage and no one on their "support" team gives a monkeys. #Awesome.
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Ge
(@Georgiaknipe) reported
from
Broadbridge Heath, England
@virginmedia still awaiting on confirmation for my latest order said it would be here today had nothing in the post and no email to say what’s happening could you help please
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Nick Weston 🇪🇺
(@Sussexmerlins) reported
from
Hove, England
@yorkshirerosie @virginmedia I think your issue is that you are furthest from the cabinet. Therefore everyone else is getting the capacity first. That said for that big a drop in speed late at night it means that they either reduced the capacity on the line or something further up is using a lot. It could
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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S JC
(@JCoppar) reported
@virginmedia No, i wanted to ask for an engineer to be sent over to check my broadband service. Since it says everything is working fine when i run the tests myself. If the problem persists then I’m moving forward to cancellation.
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Pixel Robots. (Richard Hooper)
(@Pixel_Robots) reported
@MelonyQ @kubernetesio It's working for me here in England also. Maybe your ISP having issues. I know Virgin Media are.
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Than Andreou
(@ThanAndreou) reported
@virginmedia I've been cut off from three different support calls and been transferred around endlessly on others. All this a day after deciding to transfer virgin to my new home instead of moving to Sky. Seems like a very poor decision on my part. Who can I contact about this?
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Atomic Lummox
(@AtomicLummox) reported
@virginmedia MyVM app wont let me sign in. Virginmedia is just lucky that I don't have any other realistic options for another service. Once 5g is in my area, virginmedia will have to improve rapidly to retain broadband customers
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Alan Kinloch
(@AlanKinloch) reported
@virginmedia Can you stop saying oh Gosh! They advise it’s a serviceability issue. Despite advising weeks ago that there was no serviceability issue.
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Tony Lobban🌈🐻👀🤣
(@lobban_tony) reported
@virginmedia I'm now on hold for your customer services team so wont need to webchat
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Nicola Buckley
(@nicola_buckley9) reported
@virginmedia And there we have the issue I’m raising. So there seems to be no point in me calling again unless someone will go and find out what’s happening for me rather than reading off a screen that says nothing. I will have to proceed with the external compliant. Thank you for your time.
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Than Andreou
(@ThanAndreou) reported
@virginmedia I was told installation would be on the day I moved in (28th of May) then got a confirmation email saying it's on the 27th which obviously doesn't work. Now it's on the 1st of June. I can't self start all because I ordered a second TV box. Why can't I self start Internet on 28th?
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Anthony McGlynn
(@arm431888) reported
@virginmedia Yes that it confused him & he wasn't sure how to fix it other than pods which @virginmedia don't have any stock of & there's a huge backlog of orders with people waiting for orders to be fulfilled Its been 4 weeks of hell so far & goodness knows how much long it'll take to fix
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Anthony Payne
(@Anthony_Lonres) reported
from
Kensington, England
@virginmedia Your online status reports no faults but as I said in the thread, I have called your support centre at least 10 times & they confirm there is a fault which has been the case since the 2nd of March. I am assured, every time I call, that it will be fixed within 7 days. It never is