Virgin Media Outage Report in Burgess Hill, West Sussex, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Burgess Hill come from postal codes RH15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burgess Hill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burgess Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Burgess Hill, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Crawley, Worthing, East Grinstead, Burgess Hill, Balcombe and Shoreham-by-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
||
| Crawley |
Wi-fi | |
| Worthing |
TV | |
| Worthing |
Wi-fi | |
| Worthing |
Internet | |
| Crawley |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burgess Hill, England
Latest outage, problems and issue reports in Burgess Hill and nearby locations:
-
Katie ⚔️
(@katestar) reported
from
Worthing, England
@virginmedia I've tried rebooting it several times, and checked the cables are all secure although noone has been home all day so they've not been touched and it was working before I left but not working when we got home at 4.30pm
-
Greyman (Gary A)
(@GaryAblett3) reported
from
Crawley, England
@virginmedia I’m confused. This isn’t a general concern. This is a complaint and you are legally obliged to handle the complaint or I will simply refer to Ofcom.
-
Mitch
(@ColynMitchell) reported
from
Crawley, England
@virginmedia Reboot temporarily increased the speed but nothing near the service I was getting in the past. I work from home a need fast connection. So need this sorted out please.
-
Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website
-
Greyman (Gary A)
(@GaryAblett3) reported
from
Crawley, England
@virginmedia No. The reference was not given to me. But the complaint was logged.
-
Nigel Jones
(@planetf1) reported
from
Brighton and Hove, England
@virginmedia So knows need to call just odd behaviour and was hoping you get appt sorted yesterday. What did the broadband test actually mean if ok. Implies your network kit can access router which seems unlikely
-
Paul Macfarlane
(@macfarlane1) reported
from
Worthing, England
@virginmedia what the hell is happening to your service been told by your customer service broadband and tv down at the moment yes a neighbour 2 doors down on the same street has all there service WHY LYING TO ME Even checked service status and reports no known issues
-
Panda Creative Ltd
(@panda_creative) reported
from
Sompting, England
@Paul_667 @virginmedia Nope, not had that problem mate, the only problem is getting this phone line moved over, for such an easy task they do seem to be making it very VERY complicated.
-
END OF LEVEL BOSS
(@EL_FLOREZ_) reported
from
Brighton and Hove, England
@virginmedia I don’t have the number as it was withheld. But it was to our landline that no one has! Offshore from a busy call centre in India I think. Claimed to be looking after the lines and said our router had multiple errors (it has been slow recently) so sounded legit...
-
Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs
-
Shots
(@Shots_16) reported
from
Lewes, England
Your service is ******* shit. Stealing my money and leave me on hold for 45 minutes. I paid for a 12 month contract. I called up and cancelled 2 months ago. So why have I been billed £55 for the past 2 months WHICH IS MORE THAN I PAID DURING MY CONTRACT @virginmedia
-
Mike Coombes
(@mike_the_frog) reported
from
Shoreham-by-Sea, England
@virginmedia He said that the box needed replacing but didn’t have time to do it. My TV is unwatchable and your customer service is shoddy.
-
Mike Coombes
(@mike_the_frog) reported
from
Shoreham-by-Sea, England
@virginmedia I’ve just been kept on hold for 40 minutes before finally speaking to a very rude and brusque operative who spent 5 minutes asking me to check the cables I’d already checked (I’m not stupid) before hanging up on me. Problem still not resolved. Appalling.
-
Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Hi - issue hasn’t resolved from reboot (didn’t appear to be an update). Also seeing very intermediate problems where programs freeze momentarily/blur (almost like on satellite when the weather gets in the way / when the hard drive was struggling to playback files)
-
Greyman (Gary A)
(@GaryAblett3) reported
from
Crawley, England
@virginmedia I’m sorry but that’s goal post moving. I’m not accepting that as a valid response. If you’re paid money for a service I expect a half decent service. This is 60% of what we are paying for. Also, I complained over the phone and you never responded to my complaint.
-
Claire Lock
(@clairewoods93) reported
from
Worthing, England
@virginmedia It just came off my bill but I rang and expressed that it should have been more and they would look into it but I’ve not had a response. You’re going to fob me off with intermittent service but perhaps you should have sent someone round to check but then you’d have to pay out l!
-
Nigel Jones
(@planetf1) reported
from
Brighton and Hove, England
@virginmedia Thanks. Though the annoying aircraft was that before Xmas we did a test which failed so got offered appt bit had to skip as away over Xmas. Back and still down (power light flashing green even after reset) and hub3 UI stats show no sync but test all ok
-
Mitch
(@ColynMitchell) reported
from
Crawley, England
@virginmedia I pay for 300 meg broadband and have done for a long time. Currently via ethernet cable I get 100 meg and wifi 30-40 meg tops. But as low as 10-15 meg. When trying to stream anything via firestick I get buffering. A few weeks ago we had no problems.
-
Clare Taylor
(@clareypoos) reported
from
Sompting, England
@virginmedia Your site is an absolute joke. I spent over 90 mins this morning trying to speak with someone but was passed about, I only want to change my package as the service you provide is not worth the £72 I'm paying! Now you've just told me the servers are down! #cross
-
Claire Lock
(@clairewoods93) reported
from
Worthing, England
@virginmedia And yes I rang on the fri pm as soon as it went down. I rang consistently the whole week
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
MarvellousMe
(@addae_avour) reported
@virginmedia i would call your customer service but the truth is it’s torture to deal with your representatives, I always end up in a call centre in India and receive the worse service everhow can this be resolved?
-
Marlyse
(@msifre1995) reported
@virginmedia just joined Virgin today and already ready to cancel!! Paid for my service to be turned on today of course it’s not 🙄 Been on hold for an hour and 23 min now and three attempts at live chat with no response, so ridiculous
-
Robert H
(@DocEvil666) reported
@virginmedia Checked the link and unsurprisingly, there's nothing showing. It was the same this morning, but strangely "many people" were calling in with problems. Think I'll try #BT as soon as I can.
-
Clark W. Griswold
(@trickster_afcb) reported
@virginmedia had a customer service issue since August, trying to get a credit back on our account, had a case number and made contact numerous times to be promised every time that the credit will be confirmed and an email sent, each time nothing happens. Please assist.
-
Airviewuk
(@Airviewuk) reported
@virginmedia Your commited to giving your customers more? Please explain how giving new customers huge discounts is in any way beneficial to me? Why as a customer am I not important enough to get the same deal? Maybe offset the “improvements” by upping new package prices instead of existing
-
cookie_doe_1
(@pmc1709) reported
@virginmedia We were told there is an issue in the area but this does not show on your website. We need someone from Virgin to investigate why your customers are being thrown out of the Internet in NW11 area of London. We don't want any more "advice" as it is not something we can fix
-
Sean Driscoll
(@DRiSCOLL2393) reported
Why is @virginmedia still a piece of **** product?
-
Jazz 🏹
(@ShyyFaun) reported
Had to end my #TwitchStream early tonight because of internet issues. I hope @virginmedia can sort this out soon! Driving me mad! 😞😞😞
-
Kathleen Beedles
(@KathleenBeedles) reported
@virginmedia is there a time of day where customer relations might be slightly quieter? I can't bear thought of waiting another hour to get through.
-
Robert H
(@DocEvil666) reported
@virginmedia twice today my internet has gone down! Utter rubbish service. Please sort it out. @Ofcom 😡😡