Virgin Media Outage Report in Burgess Hill, West Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burgess Hill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burgess Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Burgess Hill, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Crawley, Hove, Haywards Heath, Worthing, Henfield and East Grinstead.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
TV | |
| Crawley |
Wi-fi | |
| Hove |
Internet | |
| Brighton |
Internet | |
| Crawley |
Total Blackout | |
| Crawley |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burgess Hill, England
Latest outage, problems and issue reports in Burgess Hill and nearby locations:
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Official complaint I’m afraid. They said ‘I’ll book an engineer’ I said ‘that was booked for tomorrow but you cancelled it’ She gets aggressive and it’s hard to understand what she’s saying and says ‘do you want an engineer or not.’ Sorry but this is truly shocking service.
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia BN1 6FN - I’ve done the checks through your app and says no issue?
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RJ Buddha
(@INEya_veganfood) reported
from
Brighton and Hove, England
@virginmedia crisis with 50%+ increase in monthly costs for no reason. No increase in service, no additional benefits - nothing! Then an horrendous contact centre service.
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia They couldn’t fix it last Saturday… It’s been better today, but still up and down at certain times. Def not fully fixed
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Fragile Creatures
(@FragileCreature) reported
from
Brighton and Hove, England
@virginmedia It's your customer service that isn't working. And our broadband router.
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Danny Wootton
(@dannyb0y1969) reported
from
Crawley, England
@virginmedia woke up to no internet this morning, can't get an engineer slot until SATURDAY morning 😰😰😰 do u think being without the internet for FOUR full days is even remotely acceptable? Utterly shocking service. Disgusting.
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Ian Clifford stands with Ukraine 🇺🇦
(@MeMyselfAndLife) reported
from
Brighton and Hove, England
@HardyShorses @virginmedia Yeah I've had the same experience. I put a formal complaint in with call centre here in Manchester
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Samuel Goddard
(@SamuelGoddard17) reported
from
Crawley, England
@zeninternet after 15 years. 5 phone calls later, 3 hours of being on hold, I have finally managed to cancel my @virginmedia account. Look forward to using my new internet connection with you!
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Same, slow and occasionally dropping out
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Fragile Creatures
(@FragileCreature) reported
from
Brighton and Hove, England
@virginmedia We already know there aren't problems in the area. I'm complaining about a lack of customer support staff and you send us to an automated line! Ridiculous.
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Mark Strong
(@ibikebrighton) reported
from
Brighton and Hove, England
Hey @virginmedia any news on internet outage in #Brighton BN2?
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Fragile Creatures
(@FragileCreature) reported
from
Brighton and Hove, England
I've been waiting 2+ hours for a response over WhatsApp from @virginmedia 3 hours since first trying to reach them with Broadband down. Can't work, starting to think they just don't employ any staff. Second time I've had negligent service from them. Looking elsewhere asap.
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Hi, the interruption is ongoing so I’m guessing we have faulty equipment? When I go onto the website it tells me to ‘reset’ which I do and it works for a while then goes wrong again. Can we sort a new router? Is that the issue?
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Engineer Thursday. Not good enough really, had an engineer Saturday, problem still here if not worse, and being told to WFH due to heat. Cannot not be speeded up?
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Matt
(@mattiem1976) reported
from
Sompting, England
@virginmedia getting 17gb download speed on 100gb service ??? Surely this isn't correct I should of stated with sky
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia So… are you saying work is being carried out today. Wait until tomorrow and then if still bad book an engineer? I can live with that. But the person I spoke to had no idea about that and just booked an engineer again. Can I ask have other people raised area issues?
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Hi, we had an engineer around Saturday but it’s not really made much difference. It’s still intermittently dropping out and pretty slow too. What do you suggest to correct this?
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Gary Pleece
(@garypleece) reported
from
Brighton and Hove, England
@virginmedia Called and no issues. It has to be equipment, right? There’s an option to ‘test hub’ on that link but it just goes to an invalid page. I’ve been patient for a few weeks now, but I’m finding it hard to remain so! Trying to work like this is impossible
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Angel sirius
(@Angelsirius1) reported
from
Worthing, England
@virginmedia Hi, i am having some issues with the youtube app, i spoke to youtube they said to try uninstalling reinstalling the app, something i am unable to do as you provide this. It will just not load a video or whilst a playlist is playing it goes black.
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RJ Buddha
(@INEya_veganfood) reported
from
Brighton and Hove, England
@KarenWolman @virginmedia absolutely horrendous customer service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Massimo
(@mas56397110) reported
@virginmedia Don’t you think I’ve already done that? Is that the extent of your help and advice? Ask a 100 questions and then tell me to call them? Don’t waste my time any more.
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Andy Shemilt
(@andyshem) reported
@virginmedia trying to cancel my package via your WhatsApp chat service. This is proving impossible I’m either ignored, hung up on or your operatives “keep leaving their desks for x minutes, but not to worry as they will come back.” What on Earth is going on? @Ofcom help
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round the twisties
(@smitt2204) reported
@virginmedia can I have a number for a real live person plase? This problem is starting to get on my tits now.
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Craig Simpson
(@Craig_Simpson82) reported
@virginmedia Thank you for the advise and yet again told to contact in 24 hours when the error persists. To say I am disappointed with the service is an understatement. I therefore need to waste more of my time to have the issue resolved
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Nadia Lanitis
(@Nadia_Lanitis) reported
@virginmedia I'm going to the press. Your services are diabolical. Large companies don't care about the customer.
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Emma Rogers (was Jones)
(@emylou2871) reported
@virginmedia would anyone care to get in touch and discuss the despicable service we have experience as new customers this week! If this is how you treat people please think twice before moving providers!
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Paul McGee 🇬🇧
(@paulmcgee25) reported
@VAS6323 Weather shouldn’t bother virgin media as their cables are underground, my virgin media was off all day yesterday as they had network issues. Hope this helps.
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Massimo
(@mas56397110) reported
@virginmedia Don’t you think I’ve already done that? Is that the extent of your help and advice? Ask a 100 questions and then tell me to call them? Don’t waste my time any more. Cc: @LutzSchueler
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Nicki Saini
(@NickiSaini) reported
@virginmedia No ring tone. Can't make outgoing calls. Incoming calls go straight to an automated voicemail. I do not have an answering service activated. Neighbours Alistair and Jenni are having the same issue. They have Tweeted you too.
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le Phantom Plume
(@lePhantomPlume) reported
from
Wolverhampton, England
@virginmedia It’s ok thanks, one of your team rang me, was extremely rude then hung up.