Virgin Media Outage Report in Burgess Hill, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Burgess Hill, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Burgess Hill and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 12:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Burgess Hill, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Worthing, Brighton, Crawley, Shoreham-by-Sea, Hove and Burgess Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Worthing |
TV | |
| Brighton |
Total Blackout | |
| Worthing |
Wi-fi | |
| Crawley |
Internet | |
| Brighton |
Wi-fi | |
| Brighton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Burgess Hill, England
Latest outage, problems and issue reports in Burgess Hill and nearby locations:
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Jenny Carroll
(@jennycarroll21) reported
from
Worthing, England
@virginmedia The engineer came & said it was a problem with the electrics to the box in the street, he also changed the cable to a different position in the same box, since then the the internets been ok, a little slow, it kept cutting out when speaking to my sister, she called me on landline
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alice❁
(@aliceharmanx) reported
from
Brighton and Hove, England
@virginmedia how long is the wait to get through to customer services on the phone?
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(◕‿◕✿)
(@christieblythe) reported
from
Brighton and Hove, England
@virginmedia are ******* shite. All I wanna do is cancel my contract 🙃 been on hold for fukin ages. 🤬🤬🤬
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Nick Weston 🇪🇺
(@Sussexmerlins) reported
from
Hove, England
@yorkshirerosie @virginmedia Agree. Might just be a faulty router. Unless you live in a castle there shouldn’t be a problem in the room next to the router. I’m in the garden and my router is 20m away in the front room.
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Nick Weston 🇪🇺
(@Sussexmerlins) reported
from
Hove, England
@yorkshirerosie @virginmedia I think your issue is that you are furthest from the cabinet. Therefore everyone else is getting the capacity first. That said for that big a drop in speed late at night it means that they either reduced the capacity on the line or something further up is using a lot. It could
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C h r i s s a a y💖
(@Chrissyylilyy) reported
from
Worthing, England
@virginmedia He refused to file our complaint because of this. We feel treated like dirt from start and actually relived they can’t connect because the ‘first impressions’ were utterly disgusting. We have decided to sign up with @bt_uk who going to connect us #virginmedia #bt
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Nick Weston 🇪🇺
(@Sussexmerlins) reported
from
Hove, England
@yorkshirerosie @virginmedia Be that there are businesses on the same exchange backing up their data. I have a similar issue. Sky guarantee 70mb but I only get 65mb. I’m therefore able to cancel my contract and go to another provider. However. This would depend on who the provider is. Most providers buy
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia Not sure since I’ve been out all day - I had to run away it was so dreadful! Hang on .......ooh Alexa is working again - she wasn’t all morning plus a v weak download speed & signal for days. Hade you done something?
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Nick Weston 🇪🇺
(@Sussexmerlins) reported
from
Hove, England
@yorkshirerosie @virginmedia 64mb is ok but if you were getting 150mb then I expect you’d notice it. Good news is. It’s not your issue. It means that theres either a fault on the line, or there’s too many people using it at the same time. It’s called “contention”. Have you called your supplier?
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Chuds
(@Chudio) reported
from
Worthing, England
After 45 minutes waiting to speak to @virginmedia the same 4 **** pieces of music again and again I then get cut off! Absolute *****!!!!
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joy flowers
(@scruftgirl) reported
from
Brighton and Hove, England
@virginmedia hey ho, here we go again ! Dropping in, dropping out, buffering. Unacceptable service for a whopping £33 per month!
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Nick Weston 🇪🇺
(@Sussexmerlins) reported
from
Hove, England
@yorkshirerosie @virginmedia Is your issue that the speed is up and down and it sometimes doesn’t work or that it doesn’t work in parts of your house?
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Mark Clifford
(@MarkkClifford) reported
from
Shoreham-by-Sea, England
@BenJamesPhotos @virginmedia I’ve had shocking service from them last of couple weeks. Got an engineer coming out tomorrow to hopefully fix my internet. Not had a problem with the customer service.... YET.
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C h r i s s a a y💖
(@Chrissyylilyy) reported
from
Worthing, England
@virginmedia After asking why we wasnt told so we could make other arrangements we was told that they assumed we already knew. When clearly wasnt the case and was just left in the Lerch! We decided we wanted to make a complaint and asked to be forwarded #virginmedia.
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Alternative Ageing
(@alternativeage) reported
from
Saltdean, England
@virginmedia I have had intermittent connection issues for 3 days now, as has my neighbour 300 yards away. Despite your site saying their are no issues there is obviously a local problem - again. Could you please DM me as can’t get thru to tour service. Post code BN2 8AE.
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C h r i s s a a y💖
(@Chrissyylilyy) reported
from
Worthing, England
@virginmedia who going to connect us early next week! Just have to say the customer service from them was outstanding compared to nightmare scenario revived from the vile creatures at Virgin Media. #virginmedia #rantover
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Lesley Crook
(@Lesley_wolan) reported
from
Brighton and Hove, England
@virginmedia engineer arrived at our house today after a week of waiting to upgrade broadband. We now need a Booster which he said he said is free to us. Now going round in circles in your customer services trying to order it. Please contact me
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia I’ve tried all of that it doesn’t work I’ve also heard on the local community Facebook page of people having the exact same problems even though when the service status says there’s no known issues but clearly there is
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia no wi fi again in the BN2 area of Brighton this is getting beyond a joke what’s going on I pay over £130 for this it’s really not good enough this has been like this since last weekend @TheSun @brightonargus do you guys have any inking to what this problem is
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Moose ⚜️ // ✊🏽✊🏾✊🏿
(@TheMexicanMoose) reported
from
Brighton and Hove, England
@Hazysmile @virginmedia Damn, might be worth contacting them to see if they’re planning any expansions?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kirsty Bellis
(@KirstySig) reported
Absolutely appalled by the service from @virginmobile @virginmedia. Called yesterday with PAC code to switch my number. Was told it would be done today. It wasn't. Called again and the person I spoke to couldn't have cared less. #virginmobile #VirginMedia #customerdoesntmatter
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MickX
(@MickWeston1) reported
@virginmedia That isn't strictly true. I just spoke to your customer services and was told that many people, me included, are still without TV services and we would have to wait until it is hopefully fixed by tomorrow
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DGA #FBPE
(@wuunce) reported
@virginmedia my whole road has no broadband, your area status says no issues and you are telling people people in the road that the issue is just with them. Completely dishonest and utterly dreadful service - again.
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JRSims
(@h01322) reported
@virginmedia been on hold for nearly 90 minutes trying to cancel our account with you following your disastrous customer service. After 15 years with Virgin here we come @SkyUK
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Terry Cooke
(@tezcooke) reported
@virginmedia Ok thank you. Assume you will automatically credit us for a days lack of service ?
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Anna rice
(@spanners6) reported
@virginmedia Not sure he wasn’t bothered tbh, we tried a few things to fix then he said it will be fixed soon !!! 5 weeks now
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Geoffrey Connor
(@geoffreyhc1960) reported
@GrahamBlundell2 @virginmedia I never had a problem when I was with them previously but of course experiences will vary
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Tom
(@TomMumby) reported
@virginmedia Second day as a virgin media tv customer, only four basic channels, the fault has been referred to your fault mgt team, who will aim to resolve within 5 working days! It’s not good enough, better be a reduction in my bill, I’m not paying for a service not received!
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😷 PLEASE Wear a mask and save a life!
(@scot_indy) reported
@virginmedia TV360 delivered yesterday - I know you had major issues but 24 hours later we still have zero access and just get texts telling us an engineer is booked? Confused doesn’t cover it - HELP !
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Michael Inglis
(@Mikeinglis3) reported
@virginmedia By stating services have resumed, by false advertising quality. By breaking promiseses time after time. Do not call me by my first name either. Virgin media forfeited that right through years of chappy treatment. Trust me. Looking to cancel for good now