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Virgin Media

Virgin Media Outage Report in Hove, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Hove, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hove, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Hove, England

The most recent Virgin Media outage reports came from the following cities: Brighton, Worthing, Burgess Hill, and Shoreham-by-Sea.

CityProblem TypeReport Time
Brighton TV 6 days ago
Brighton E-mail 11 days ago
Worthing TV 14 days ago
Worthing Wi-fi 15 days ago
Worthing Internet 17 days ago
Brighton E-mail 18 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hove, England

Latest outage, problems and issue reports in Hove and nearby locations:

  • Mick1082
    Mike smith (@Mick1082) reported from Brighton and Hove, England

    @virginmedia hi guys what’s going on with the tv phone and broadband service in the Bn2 area of Brighton mines all down and not working at all

  • AshJHow91
    Ashley Howard (@AshJHow91) reported from Worthing, England

    @virginmedia hurry up. No matter how many times you play the same song, over and over again. I Ashley will not hang up!

  • Furzeboy
    Mark Chambers (@Furzeboy) reported from Hove, England

    @virginmedia phoned you 3 weeks ago about a phone line on my hub, was told I’d get a call back within 72hrs and still waiting. Poor customer service.

  • Less_worry
    More time Less worry (@Less_worry) reported from Worthing, England

    It’s so disappointing that #Loyalty counts for nothing! You only get a good deal if you are a new customer! Thanks @virginmedia for nothing!

  • nickbeddows
    Nick Beddows (@nickbeddows) reported from Brighton and Hove, England

    Ok @virginmedia I'm cross enough to go public. Broadband has been down since 1500 in BN1. I've already lost a client (livestream video) and have another booked for tomorrow. Your operaters keep saying (4 calls) it'll be up in 30 mins. It's been SEVEN HOURS.

  • MissClarePear
    Clare Pear (@MissClarePear) reported from Worthing, England

    @virginmedia I know about that but feel the issues are always happening and i just want to watch tv without having to reboot and check statue all the time. Just feel it's a bad service when I'm paying for full package with you. Thank you for looking into this for me. 😁

  • YellyPorsche
    Sue J (@YellyPorsche) reported from Hove, England

    @virginmedia No I dont want to trouble shoot. That was done twice before today and once today. Tbat is my whole point. I will use tge complaint process.

  • YellyPorsche
    Sue J (@YellyPorsche) reported from Hove, England

    @virginmedia Please give me an email or phone number to complain. I have just spent an hour on your chat line service trying to resolve a long term TV issue and the person just stopped replying and another person wanted me to give all the info again. Im livid! We need an engineer

  • mel_shad
    💀☠Mel Shad ☠💀 (@mel_shad) reported from Shoreham-by-Sea, England

    @tanyabyrne @virginmedia Exactly this. I completely accept that emergency work cannot be helped and has to be done as soon as required, but scheduled improvement work should be different. It's not okay to just cut people off without notice and then make out it's an outage.

  • MissClarePear
    Clare Pear (@MissClarePear) reported from Worthing, England

    @virginmedia Area 20 worthing problems all the time.

  • AnotherRunHQ
    Another Runner (@AnotherRunHQ) reported from Brighton and Hove, England

    BroadBand down BN1 6... @virginmedia

  • nickbeddows
    Nick Beddows (@nickbeddows) reported from Brighton and Hove, England

    @virginmedia That link leads to a page that's also down. Not great.

  • NighyNikki
    Nix at Home (@NighyNikki) reported from Worthing, England

    Anyone else having problems getting a refund out of @virginmedia. 45 days after being a customer for 22 years. They took the money fast enough from our bank account tho #CustomerService #loyaltycostsnothing

  • Furzeboy
    Mark Chambers (@Furzeboy) reported from Hove, England

    @virginmedia and you would get back to me (VM) After a couple of months I spoke to a young man in customer service who said it was something you offered and as I had issues with my landline he would get someone to call me about it ASAP this could take 72hrs &still waiting

  • AnotherRunHQ
    Another Runner (@AnotherRunHQ) reported from Brighton and Hove, England

    Have to credit @virginmedia this morning. Two days of problems with my router resolved this morning. No long waits. Just a quick on-site service. Thank you.

  • Mick1082
    Mike smith (@Mick1082) reported from Brighton and Hove, England

    @virginmedia hi I’ve got to say I’m extremely disappointed by your customer service with upgrading my phone I called to upgrade on Monday and everything got though to including credit checks and the reply was sorry we’ve got to do back off checks and I’ve still heard nothing back

  • MairtinODonnell
    Martin O'Donnell (@MairtinODonnell) reported from Hove, England

    @virginmedia It was an automated phone message saying my postcode would be down until 3pm for upgrade works. It would be nice to have been informed of this in advance. It is working again now.

  • mel_shad
    💀☠Mel Shad ☠💀 (@mel_shad) reported from Shoreham-by-Sea, England

    @virginmedia Called customer service line & the message says virgin is doing improvement works in my area. I accept that if its emergency works there is nothing that can be done. The reason I am cross is if you have scheduled improvement work to do, you should tell people about it before!

  • 5waysRichard
    Richard Williams (@5waysRichard) reported from Brighton and Hove, England

    @virginmedia It’s down again now and, according to the @virginmedia recorded message , will be interrupted ‘for short periods’ until 6pm today. Pretty unhelpful, esp as I often use Skype to speak to interviewees abroad

  • steveleppard
    stephen leppard (@steveleppard) reported from Shoreham-by-Sea, England

    @virginmedia are doing improvements in the area so my tv and broadband are down all day. Nice to be told. Working from home and can’t do a thing now. Wasted day. #Complaint

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Reid74474266
    Reid (@Reid74474266) reported

    @virginmedia terrible service again, I have the m350 fibre broadband and for months it has been very bad have complained and nothing has been done except running a test and being told it is fine!! This needs sorting asap

  • chappra1
    Marp1 (@chappra1) reported

    @virginmedia Your team left me on hold for 45 minutes and then the line cut off. Disgusting service. This is no going to be to BBC watchdog

  • Chaalks_
    Scott. (@Chaalks_) reported

    @virginmedia second night in a row the internet has gone down, I’m paying for a service that should work.

  • Fad_1985
    Sean (@Fad_1985) reported

    @YouKnowEh @virginmedia @virginmedia how about the majority who’s service has been reduced to a shambles and can’t actually get through to anyone when trying to contact this so called great customer service??

  • JaysonTurnbull1
    Jayson Turnbull (@JaysonTurnbull1) reported

    BT sport can show live sports from everywhere including Australia/NZ but continue to fail with Baseball. This is the only reason why Virgin media is in my house. More than happy to cancel this service.

  • JasperTheFox98
    Jasper the red fox 🦊 (@JasperTheFox98) reported

    @PascalLeRenard i mostly watched animated stuff even now lol and never watched cartoon network we dont have fox tv. i dunno what tv has now days as i dont watch it. but you want more you get sky or virgin media lol.

  • JokVape
    Jok (@JokVape) reported

    @virginmedia Haha I’ve had **** internet for the past 3 weeks straight.. connection drops every 5 minutes, I call the helpline and all I get is automated messages. I will be cancelling my contract as soon as possible, worst internet provider in the UK. Simple

  • sanshinehao
    hoshi world ********** (@sanshinehao) reported

    @virginmedia fix your wifi

  • PrintTrip
    Tim Reynolds (@PrintTrip) reported

    @virginmedia after reporting a fault direct I was told it was an issue in the area and the problem was intermittent. I would not call two days down intermittent. Very poor service, again

  • PeterRahillSD
    Peadar Ó Rathaille #MoreMná (@PeterRahillSD) reported

    @HollyCairnsTD on Virgin Media suggesting #Clare, given it's low Virus Incident Rate, ought not to be on the same level or restrictions as areas with High Daily Cases. #TonightVMTV #socdems