Virgin Media Outage Report in Saltdean, Brighton and Hove, England

Problems in the last 24 hours in Saltdean, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltdean, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Saltdean, England

The most recent Virgin Media outage reports came from the following cities: Brighton, Burgess Hill, and Shoreham-by-Sea.

City	Problem Type	Report Time
Brighton	TV	7 days ago
Brighton	E-mail	12 days ago
Brighton	E-mail	19 days ago
Brighton	E-mail	19 days ago
Brighton	Internet	24 days ago
Brighton	Internet	29 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Saltdean, England

Latest outage, problems and issue reports in Saltdean and nearby locations:

• 
  James Crouch (@JMOC89) reported 10 minutes ago from Hove, England

  @virginmedia They found nothing and hung up on me. I don't think my opinion of a company has ever been changed so much as you guys have over the last few months. Submitted another complaint as I have to work to pay for your awful service

• 
  END OF LEVEL BOSS (@EL_FLOREZ_) reported 16 minutes ago from Brighton and Hove, England

  @virginmedia I don’t have the number as it was withheld. But it was to our landline that no one has! Offshore from a busy call centre in India I think. Claimed to be looking after the lines and said our router had multiple errors (it has been slow recently) so sounded legit...

• 
  Nigel Jones (@planetf1) reported 17 minutes ago from Brighton and Hove, England

  @virginmedia So knows need to call just odd behaviour and was hoping you get appt sorted yesterday. What did the broadband test actually mean if ok. Implies your network kit can access router which seems unlikely

• 
  Mike Coombes (@mike_the_frog) reported 18 minutes ago from Shoreham-by-Sea, England

  @virginmedia He said that the box needed replacing but didn’t have time to do it. My TV is unwatchable and your customer service is shoddy.

• 
  Shots (@Shots_16) reported 20 minutes ago from Lewes, England

  Your service is ******* shit. Stealing my money and leave me on hold for 45 minutes. I paid for a 12 month contract. I called up and cancelled 2 months ago. So why have I been billed £55 for the past 2 months WHICH IS MORE THAN I PAID DURING MY CONTRACT @virginmedia

• 
  Prof Priya Deshingkar (@priyadeshingkar) reported 22 minutes ago from Hove, England

  @virginmedia Broadband has been v slow for days and seems to be completely down today.

• 
  Richard Frame (@rafthemaster) reported 25 minutes ago from Burgess Hill, England

  @theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website

• 
  Allan Cross (@CrossMediaNet) reported 26 minutes ago from Brighton and Hove, England

  @virginmedia It’s day six without service. I have been speaking to your call centres who simply tell me what they see on their screens. These are the same messages that I’m getting via text. When I call 150 each day I get the same message saying normal service should resume by 4pm.

• 
  Keith Hall (@Keith_Hall) reported 27 minutes ago from Brighton and Hove, England

  Dear @virginmedia - after 75 minutes on hold, I had to hang up. Happy to sign that new contract with you however if you want to call me back....

• 
  Richard Frame (@rafthemaster) reported 31 minutes ago from Burgess Hill, England

  @virginmedia Hi - issue hasn’t resolved from reboot (didn’t appear to be an update). Also seeing very intermediate problems where programs freeze momentarily/blur (almost like on satellite when the weather gets in the way / when the hard drive was struggling to playback files)

• 
  James Crouch (@JMOC89) reported 32 minutes ago from Hove, England

  @virginmedia still no update on my complaint or speed changes 2 months of no delivery and over a month no reply. Let's see how long I sit on hold today!!

• 
  Nigel Jones (@planetf1) reported 34 minutes ago from Brighton and Hove, England

  @virginmedia Thanks. Though the annoying aircraft was that before Xmas we did a test which failed so got offered appt bit had to skip as away over Xmas. Back and still down (power light flashing green even after reset) and hub3 UI stats show no sync but test all ok

• 
  Mike Coombes (@mike_the_frog) reported 39 minutes ago from Shoreham-by-Sea, England

  @virginmedia I’ve just been kept on hold for 40 minutes before finally speaking to a very rude and brusque operative who spent 5 minutes asking me to check the cables I’d already checked (I’m not stupid) before hanging up on me. Problem still not resolved. Appalling.

• 
  Emma Mendes da Costa (she/her) (@emxme) reported 45 minutes ago from Hove, England

  @virginmedia As in the above tweets, @obscurenonsense has already been on the phone to your engineers for an hour. Our upload speed is close to zero, and there is a recurring network problem in our area. You have made working from home a complete nightmare.

• 
  Allan Cross (@CrossMediaNet) reported 46 minutes ago from Brighton and Hove, England

  @virginmedia no broadband or TV for five days. Recorded message on 150 says sorry for intermittent service. It's NO service. Can a human contact me please.

• 
  Richard Frame (@rafthemaster) reported 47 minutes ago from Burgess Hill, England

  @virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs

• 
  Kane Huxley (@IAmKaneHuxley) reported 49 minutes ago from Brighton and Hove, England

  @virginmedia terrible, unproffesional service! Spoke to 3 different people nobody dealing with our request. Wifi delayed by 2 weeks, refused to be passed to manager TWICE & lied too then to be told we have no order! No sense of professionalism/customer service. Never use them!

• 
  James Crouch (@JMOC89) reported 54 minutes ago from Hove, England

  Imagine my second @virginmedia complaint almost 4 weeks without a response also. Its almost like they don't want to deal with it

• 
  Louis Houghton (@Louisblack) reported 56 minutes ago from Hove, England

  Ugh, I really need to get off my arse and swap internet from @virginmedia to someone else. £50 a month is pretty damn ridiculous.

• 
  James Crouch (@JMOC89) reported 59 minutes ago from Hove, England

  @virginmedia I haven't first time for that as its hard for me to find the time to sit in hold for an hour to get to anyone. I sent another complaint through your service and have the conf. Maybe this time I will actually get the call instead of expecting to waste more of my time

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  AJ Green (@Green_AJ) reported 5 minutes ago

  @virginmedia If your service managed to provide an actual internet connection I could click that, but given you also can't format that page for mobile I have no idea what it's supposed to say.

• 
  Claire Lush (@Mnementh_81) reported 7 minutes ago

  @DaveWardGS I don't understand why bills for @BT @virginmedia all go up by inflation + X%. Inflation possibly understandable but what's the +X% about when the service is no better?

• 
  Richard Gillin (he/him) (@tall_rich) reported 8 minutes ago

  @TFTP_Tunde @virginmedia Rarely had a problem in 10+ years… even runs Desktop Anywhere tolerably fast :-)

• 
  MVT (@MVT85392263) reported 9 minutes ago

  @virginmedia any issues In SG5 in the last few days ? Service says good but we have no internet. Tried your call centre various times , they won’t send an engineer out . Paying for a service we don’t receive . Been a customer for over 15 years, never had any issues till recently

• 
  Tranmere Crohnie (@TranmereCrohnie) reported 12 minutes ago

  Any chance of help like @virginmedia ?

• 
  appleblossomB (@appleblossomBe) reported 12 minutes ago

  @virginmedia @anton31318751 I need to leave too your service has been utterly appalling can you please divide me with ALL the info emails phone numbers etc so I can cancel

• 
  Tranmere Crohnie (@TranmereCrohnie) reported 14 minutes ago

  @ShaunLCH45 @virginmedia No it’s just deteriorated over the last few weeks. A bad botch job

• 
  Anicia Baron (@Aniciabaron) reported 14 minutes ago

  @virginmedia Poor customer service. We cancelled our subscription over the phone over 2mths ago and you took 2 additional payments and are now refusing to refund dedpite the log stating customer called to cancel subscription. Please refund us what we are owed.

• 
  Mαятıи (@marthewitt) reported 18 minutes ago

  @virginmedia Terrible customer service from Aishwarya - sales sales sales no empathy or understanding just a number … Just terrible #inwrongjob

• 
  Tia (@tiaxbrdly) reported 19 minutes ago

  @virginmedia I’ve tried to get through four times over the phone and every time it says my password is incorrect - I know it’s right because I’ve used it to log into my account online HELP please