Virgin Media Outage Report in Saltdean, Brighton and Hove, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saltdean, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltdean and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 02: Problems at Virgin Media
Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Saltdean, Brighton and Hove, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Burgess Hill, Seaford and Hove.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
Internet | |
| Brighton |
Internet | |
| Brighton |
Internet | |
| Brighton |
Wi-fi | |
| Burgess Hill |
Internet | |
| Brighton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Saltdean, England
Latest outage, problems and issue reports in Saltdean and nearby locations:
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Scott Hortop
(@scotthortop) reported
from
Brighton and Hove, England
@SimonHendy @virginmedia thanks Simon. I was about to try your trick but the caption has disappeared! But never fear it will come back again and then I will try once more...
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Michael Jones
(@mejones2121) reported
from
Woodingdean, England
@virginmedia it's not a good sign when you're complaints dept have a set message saying all staff are busy and cut you off. How bad is the service provided! #virginbroadband #poorbroadband #virginmedia
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Lee Robertson FCSI FRSA
(@leerobertson64) reported
from
Hove, England
@virginmedia Service keeps dropping and when on its really poor signal. Gone through all the usual trouble shooting steps as this happened a few weeks back so just did everything as per last time.
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Allan Cross
(@CrossMediaNet) reported
from
Brighton and Hove, England
@virginmedia I’m being forced to contact you this way as 150 has been engaged since I tried calling yesterday. Experiencing terrible upload speeds plus problems with TiVo. Please contact me #stayconnected !!
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TheGreyAmbition
(@GreyAmbition) reported
from
Brighton and Hove, England
9pm again at 11pm! so not only has the tv gone down it’s now the internet decides to go down. So sick of it! Does anyone in brighton have good internet connection ?- and if so give me names as I can’t deal with the poor service I get any longer @virginmedia @SkyUK someone help
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TheGreyAmbition
(@GreyAmbition) reported
from
Brighton and Hove, England
Virgin media and there forever crap and diabolical service they provide ! Do an update on your crap
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Richard Easy 💙
(@legsdown) reported
from
Saltdean, England
@billy2plus5 @caravanions @virginmedia I've been with BT for years. The usual tussle when the contract is up and had cause to complain a couple of times about billing mistakes but service wise, no issues at all.
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Brian Roe
(@indiointernet) reported
from
Brighton and Hove, England
Looks like @virginmedia is down in the #brighton BN1 area. Service status says back on lune at 22:45. great timing @virginmedia, nice one, really appreciate the inconvenience.
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Brian Roe
(@indiointernet) reported
from
Brighton and Hove, England
Thank you @virginmedia you are yet again delivering an unacceptable service! Broadband intermittent, cant work, nothing on a status update, yet an apology on front of the phone message. I've had better connectivity in a Sri Lankan jungle.
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Lee Robertson FCSI FRSA
(@leerobertson64) reported
from
Hove, England
@virginmedia Sure although I do miss the days when companies who knew customers were having problems called them as opposed to the other way around. I’m a bit old fashioned that way I guess 🤔
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darren bonwick
(@darrentacker) reported
from
Peacehaven, England
@ajltucker @virginmedia @Ofcom Don’t even think of BT I’ve had lots probs with virgin but BT are on on other level of crap changed to BT from sky at my partners house with have had no internet for 2 months and still waiting
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Joss
(@cjossy) reported
from
Brighton and Hove, England
@virginmedia @Virginmedia and @richardbranson need to improve you customer service and the access. It’s a joke. I feel sorry for you working for them.
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Brian Roe
(@indiointernet) reported
from
Brighton and Hove, England
@virginmedia Service outage back again! No TV, no broadband, no landline, can't work, can't go out because of the pandemic. Being as polite as I can, I have to say, your service is utter shite.
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Joss
(@cjossy) reported
from
Brighton and Hove, England
@virginmedia A bloody bot!!! What happened to customer service. You guys are a joke @richardbranson
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Brian Roe
(@indiointernet) reported
from
Brighton and Hove, England
Thank you @virginmedia? The outage fix will carry on for an additional 12 hours. You really know how to provide a great service, don't you? Well, not for me you don't. You've properly messed up my ability to have my work published tomorrow, thus, loss of business. #unimpressed
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Brian Roe
(@indiointernet) reported
from
Brighton and Hove, England
@virginmedia getting somewhat irked at the constant failure in the delivery of your services. And please don't apologise, it won't fix the broadband issue. You are now costing me money. This is not ideal. It's time for me to find a company that can deliver reliable broadband.
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Joss
(@cjossy) reported
from
Brighton and Hove, England
@virginmedia As slow as your broadband speed
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Michael Jones
(@mejones2121) reported
from
Woodingdean, England
@virginmedia 2/2 customer services is just 'turn it off and on again on automated message' Can't speak to anyone. May cancel direct debit if I don't get some satisfaction and action soon to resolve issues which appear common place complaints
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Scott Hortop
(@scotthortop) reported
from
Brighton and Hove, England
@SimonHendy @virginmedia Get it on everything! What chance I get @virginmedia to help out or do I spend my whole Sunday night with the supermarkets?
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Michael Jones
(@mejones2121) reported
from
Woodingdean, England
@virginmedia anyone thinking of joining these clowns think again. No customer service. Read all of the comments under their adverts. Their advertising should be done under the Trades Description Act as it's nowhere near good enough even with the faster speeds.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Eden Gem
(@edengem) reported
@virginmedia Hi again. Yes have landline which now doesn’t work as engineer said it wouldn’t as he’s set up a usb to go into back of router. He didn’t know how to fix landline
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mark howsham
(@MarkHowsham) reported
@virginmedia yes, can you send an engineer out tohe S6 area to check if their internet has broken.
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Pippa jane wild
(@pippa_wild) reported
@virginmedia I’ve emailed for the complaint to be escalated
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Eden Gem
(@edengem) reported
@virginmedia Yes BUT I gave ano landline downstairs. I thought this would still work in the normal way but was only told AFTER that it wouldn’t! So if wifi down - which happens / I’ll have no phone. How can this be so?
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Faye Davies
(@itsfayedavies) reported
@virginmedia Unfortunately we are unable to call through, as the landline is down and I’m currently not available to go to the property. The person at the property is disabled and uses the landline to use her AgeUK personal alarm.
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Richard Borrowdale
(@Richard_1B) reported
@virginmedia I was told in the live chat that everything was fine. I downloaded the contract after signing in and it is not the one I agreed to. If I get overcharged, which seems inevitable now, Virgin Media are in breach of contract. The internet connection is also disastrously bad.
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Rach
(@rachw101) reported
@whingewine @JimithyJimdale @virginmedia They did that to my Mum this weekend. Awful customer service
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jennie walsh
(@W4lshy_85) reported
@virginmedia I have no channels (it says no subscription) “apparently” the service is down in my area… but only my house. 🤯🤔
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Laura Robinson
(@laurarob1nson) reported
@virginmedia need help!!
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Sam Williamson
(@Samth3kiwi) reported
@virginmedia It was made over the phone. It was a new contract. The ultimate volt bundle. Last week we were told by customer service they have emailed correct department an will get a resolution last week. Yesterday was told a supervisor will call us back to resolve which didn't happen