Virgin Media Outage Report in Saltdean, Brighton and Hove, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Saltdean, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Saltdean and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Saltdean, Brighton and Hove, England
The most recent Virgin Media outage reports came from the following cities: Hove, Brighton, Shoreham-by-Sea and Burgess Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Hove |
Internet | |
| Brighton |
Internet | |
| Hove |
Internet | |
| Shoreham-by-Sea |
||
| Brighton |
Internet | |
| Brighton |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Saltdean, England
Latest outage, problems and issue reports in Saltdean and nearby locations:
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Keith Hall
(@Keith_Hall) reported
from
Brighton and Hove, England
Dear @virginmedia - after 75 minutes on hold, I had to hang up. Happy to sign that new contract with you however if you want to call me back....
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James Crouch
(@JMOC89) reported
from
Hove, England
@virginmedia They found nothing and hung up on me. I don't think my opinion of a company has ever been changed so much as you guys have over the last few months. Submitted another complaint as I have to work to pay for your awful service
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Louis Houghton
(@Louisblack) reported
from
Hove, England
Ugh, I really need to get off my arse and swap internet from @virginmedia to someone else. £50 a month is pretty damn ridiculous.
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stephen leppard
(@steveleppard) reported
from
Shoreham-by-Sea, England
When you’re on the phone to @virginmedia for 10 minutes before someone answers, then because you’re leaving they stick you on hold for another half hour (and counting) so they don’t have to deal with it. #complaint #fedup #ihavethingstodo
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joe🍑
(@joesuxx) reported
from
Brighton and Hove, England
Trying to cancel my @virginmedia and the guy on the phone is driving rhe hardest sale and its making me so uncomfortable 👏you👏are👏doing👏the👏opposite👏of👏customer👏retention👏
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Allan Cross
(@CrossMediaNet) reported
from
Brighton and Hove, England
@virginmedia no broadband or TV for five days. Recorded message on 150 says sorry for intermittent service. It's NO service. Can a human contact me please.
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💀☠Mel Shad ☠💀
(@mel_shad) reported
from
Shoreham-by-Sea, England
@leylatov @NadsShad @virginmedia The service really is very poor. I would definitely think twice if I were you. It's like it doesn't matter that we can't work etc Nobody calls you back and there us never a swift resolution. I'm so fed up today I could cry!
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Mike Coombes
(@mike_the_frog) reported
from
Shoreham-by-Sea, England
@virginmedia I’ve just been kept on hold for 40 minutes before finally speaking to a very rude and brusque operative who spent 5 minutes asking me to check the cables I’d already checked (I’m not stupid) before hanging up on me. Problem still not resolved. Appalling.
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James Crouch
(@JMOC89) reported
from
Hove, England
@virginmedia still no update on my complaint or speed changes 2 months of no delivery and over a month no reply. Let's see how long I sit on hold today!!
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James Crouch
(@JMOC89) reported
from
Hove, England
Imagine my second @virginmedia complaint almost 4 weeks without a response also. Its almost like they don't want to deal with it
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💀☠Mel Shad ☠💀
(@mel_shad) reported
from
Shoreham-by-Sea, England
@leylatov @virginmedia Honestly this is pretty standard. As you are in the same area, you could even start out with this 'intermittent untraceable local fault' and have no service too! As far as I can tell, they are so big, they don't care about individual customers or holding onto their custom.
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END OF LEVEL BOSS
(@EL_FLOREZ_) reported
from
Brighton and Hove, England
@virginmedia I don’t have the number as it was withheld. But it was to our landline that no one has! Offshore from a busy call centre in India I think. Claimed to be looking after the lines and said our router had multiple errors (it has been slow recently) so sounded legit...
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Allan Cross
(@CrossMediaNet) reported
from
Brighton and Hove, England
@virginmedia It’s day six without service. I have been speaking to your call centres who simply tell me what they see on their screens. These are the same messages that I’m getting via text. When I call 150 each day I get the same message saying normal service should resume by 4pm.
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Mike Coombes
(@mike_the_frog) reported
from
Shoreham-by-Sea, England
@virginmedia He said that the box needed replacing but didn’t have time to do it. My TV is unwatchable and your customer service is shoddy.
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James Crouch
(@JMOC89) reported
from
Hove, England
@virginmedia I haven't first time for that as its hard for me to find the time to sit in hold for an hour to get to anyone. I sent another complaint through your service and have the conf. Maybe this time I will actually get the call instead of expecting to waste more of my time
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Kane Huxley
(@IAmKaneHuxley) reported
from
Brighton and Hove, England
@virginmedia terrible, unproffesional service! Spoke to 3 different people nobody dealing with our request. Wifi delayed by 2 weeks, refused to be passed to manager TWICE & lied too then to be told we have no order! No sense of professionalism/customer service. Never use them!
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💀☠Mel Shad ☠💀
(@mel_shad) reported
from
Shoreham-by-Sea, England
@virginmedia @NadsShad 1) you didn't notify customers that there were intermittent problems 2) your customer service line operative was very unconcerned about it when we called 3) we are home workers and need dependable services 4) yours are not dependable and nobody who works for you seems to care!
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Kate Hawes
(@khawes) reported
from
Brighton and Hove, England
@JessicaOOTC @virginmedia Used to have @virginmedia internet here in Brighton but it was consistently terrible. Far fewer problems with Sky.
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Shots
(@Shots_16) reported
from
Lewes, England
Your service is ******* shit. Stealing my money and leave me on hold for 45 minutes. I paid for a 12 month contract. I called up and cancelled 2 months ago. So why have I been billed £55 for the past 2 months WHICH IS MORE THAN I PAID DURING MY CONTRACT @virginmedia
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Jess Slater
(@Slater1Jess) reported
from
Hove, England
@virginmedia very disappointed at the terrible service myself and my mother received recently #poor #rude #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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dorneylass
(@dorneylass) reported
@virginmedia @RenzLifestyle Don't bother trying Renz. They care about customer service Soooo much they gave you a link that doesn't work. We have had no broadband service for 6 days and they don't give a 💩
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melodiouscode
(@melodiouscode) reported
@virginmedia Have you seriously just sent me a questionable link via twitter that needs me to log in to read the text? You want me to trust a random system with my twitter login?? You have to be joking.
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Abhishek Sapra
(@shikhabhi) reported
@virginmedia - a month to install the services!! 😧 very poor
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mal
(@malctalk) reported
@virginmedia finally got though customer services about phone line said they would run checks...as always,then told she would need help left on hold for 40 minutes never came back.what service,not thee first time 😡🤬
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Chelle Belle
(@michelle010516) reported
@virginmedia I've done all this before and the guy said he done a booster but the WiFi was great that night but since has been crap. He done the booster as a temporary measure until the pods/boosters come back in stock however long that will be.
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🅼🅰🆁🅺 🅿🅸🅿🅴🆁
(@revbingo) reported
Hello @virginmedia - you stopped my broadband service when you weren't supposed to, and now I've been cut off from your phone support *twice* whilst being transferred between agents. To say I am 😡😡 right now is an understatement.
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Chelle Belle
(@michelle010516) reported
@virginmedia Yeah to get a pod or booster but guess what they are out of stock. Paying over 100 a month for TV broadband phone and because of the WiFi we can't even watch TV in bed at night as it constantly buffers due to it. Beginning to wish I stayed with sky as this service is pathetic
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Jennifer Mitchell
(@jenny_o85) reported
@virginmedia @O2 is not fit for purpose! (Also as a side note - I cannot claim on house insurance as it has not been dropped but is a spontaneous malfunction)! Any help anyone can give me - I would be grateful to receive (via inbox please!)
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melodiouscode
(@melodiouscode) reported
@virginmedia Read the rest of the tweets please. I am now on the third person and have had to give up because they say they won't help. If you want to DM me to get details and have a actually useful person contact me directly then please do. Your customer service team is shocking.
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John Halton
(@johnhalton) reported
I mean, I’ve not thought through the legalities of this (a careful reading suggests it maybe doesn’t extend to marketing use? maybe?), but, as a @virginmedia customer, this feels a little unexpected.