Virgin Media Outage Report in Plumpton Green, East Sussex, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Plumpton Green, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plumpton Green and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Plumpton Green, East Sussex, England
The most recent Virgin Media outage reports came from the following cities: Maidenbower, Brighton, Burgess Hill, Balcombe and Shoreham-by-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Maidenbower |
Wi-fi | |
| Brighton |
TV | |
| Brighton |
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| Brighton |
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| Brighton |
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| Brighton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Plumpton Green, England
Latest outage, problems and issue reports in Plumpton Green and nearby locations:
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Leanne Chapman
(@LeanneChapman81) reported
from
Newhaven, England
@SkyHelpTeam so having done every test under the sun and spending 1 hour and 20 mins on the phone to the ‘help team’ I’m still suffering with pathetic WiFi and have to wait till Feb 4th for a visit! @virginmedia hurry up and come to Newhaven! #notimpressed
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END OF LEVEL BOSS
(@EL_FLOREZ_) reported
from
Brighton and Hove, England
@virginmedia I don’t have the number as it was withheld. But it was to our landline that no one has! Offshore from a busy call centre in India I think. Claimed to be looking after the lines and said our router had multiple errors (it has been slow recently) so sounded legit...
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Nigel Jones
(@planetf1) reported
from
Brighton and Hove, England
@virginmedia Thanks. Though the annoying aircraft was that before Xmas we did a test which failed so got offered appt bit had to skip as away over Xmas. Back and still down (power light flashing green even after reset) and hub3 UI stats show no sync but test all ok
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Mike Coombes
(@mike_the_frog) reported
from
Shoreham-by-Sea, England
@virginmedia I’ve just been kept on hold for 40 minutes before finally speaking to a very rude and brusque operative who spent 5 minutes asking me to check the cables I’d already checked (I’m not stupid) before hanging up on me. Problem still not resolved. Appalling.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@theTunnelBear is there an issue using your service on @virginmedia - first time using their internet and I can’t access your website and my bear won’t activate (HTTPS error is thrown rather than a direct blocking notification) think @ThreeUK are also blocking your website
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Julie Vannan
(@Julzy1319) reported
from
Saltdean, England
Jumped out of the frying pan and into the fire - @virginmedia is an absolute joke! Service has been down since 10.30am yesterday and still no resolve 😡 have only been a customer for a month and would advise people NOT to switch #virginmedia #virginmediadown #burgesshill
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Dr Mark Everitt
(@qubyte) reported
from
Brighton and Hove, England
@virginmedia Yup, I’ve done that and run the test a few times. It all works when the WiFi is up, but when it’s down it can’t load the page anyway. Things connected with ethernet cables work fine, so the issue seems limited to the wireless network.
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Emma Mendes da Costa (she/her)
(@emxme) reported
from
Hove, England
@virginmedia Again, @obscurenonsense has spoken to your engineers already. It is a recurring, known issue that has stopped us working from home effectively. I feel like you haven't read our tweets properly.
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Nigel Jones
(@planetf1) reported
from
Brighton and Hove, England
@virginmedia So knows need to call just odd behaviour and was hoping you get appt sorted yesterday. What did the broadband test actually mean if ok. Implies your network kit can access router which seems unlikely
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Mike Coombes
(@mike_the_frog) reported
from
Shoreham-by-Sea, England
@virginmedia He said that the box needed replacing but didn’t have time to do it. My TV is unwatchable and your customer service is shoddy.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia family recently got your services and are having a sound issue which looking online is a problem that’s been around a while but I can find if you ever published a resolution - sound on V6 box cuts out intermittently for a moment in Dolby Ditial Audio programs
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Emma Mendes da Costa (she/her)
(@emxme) reported
from
Hove, England
@virginmedia After a total of hour and 15 minutes on the phone, @obscurenonsense was finally told that there is a known network issue affecting both wired and wireless devices in our area (BN3). We have not been given a time frame for its resolution.
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Jesse Baker 🇪🇺
(@marmite22) reported
from
Hove, England
Work from home specifically to go on an all day conference call and @virginmedia goes down. Unbelievable.
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Anna
(@annahumphrey99) reported
from
Brighton and Hove, England
@virginmedia been dealing with such awful WiFi for 2 years in the house!!!Paid for faster speeds and a booster and literally cannot even connect to the internet at this point🤕🤕🤕
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Angel
(@angel_isabel420) reported
from
Brighton and Hove, England
@virginmedia my internet has been so slow recently and now the hub isn’t working and have 0 internet. Help
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James Crouch
(@JMOC89) reported
from
Hove, England
@virginmedia Yea IL call again sit in a que for an hour and you guys will do **** all again I'm sure
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Emma Mendes da Costa (she/her)
(@emxme) reported
from
Hove, England
@virginmedia As in the above tweets, @obscurenonsense has already been on the phone to your engineers for an hour. Our upload speed is close to zero, and there is a recurring network problem in our area. You have made working from home a complete nightmare.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Hi - issue hasn’t resolved from reboot (didn’t appear to be an update). Also seeing very intermediate problems where programs freeze momentarily/blur (almost like on satellite when the weather gets in the way / when the hard drive was struggling to playback files)
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Prof Priya Deshingkar
(@priyadeshingkar) reported
from
Hove, England
@virginmedia Broadband has been v slow for days and seems to be completely down today.
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Martin Coll
(@mcoll72) reported
from
Brighton and Hove, England
@virginmedia Poor handling of my complaint. Left without internet for 2 week when tried to move house with you. Was told that new address wasn’t covered when it was! took 2 days off work to sort! Compensation offered inadequate
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Andrew Mulligan
(@A_Mulligan500) reported
@jellybabyyy @virginmedia And I'm sure they said everyone would get a 'months' notice to decide if they wanna cancel for free...aye right, money grabbers. £15?!?!? I just renewed mine at the end of Dec. I'm sure they have 'done everything they can to keep the prices down' 🤨🤨🤔🤔
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Emily
(@digitalemilyy) reported
@virginmedia Thank you, it’s SP2 7JN. Will this be accurate, or the same as what’s on the service checker page of your website? They are told this generic time each day with no specific information.
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𝔖𝔱𝔢𝔭𝔥𝔢𝔫 𝔍. 𝔍𝔞𝔠𝔮𝔲𝔢𝔰
(@Northlander74) reported
@virginmedia Why is there some bloke opening the BT manhole covers on our estate? I'd don't want your service or have our roads dug up to look like crap, as I've seen the workmanship you have done to where my parents live
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3RyaN 🇺🇦
(@BcBeanney) reported
@virginmedia trying to contact your customer support team. Opening hours online say Mon-Sat 9-6pm, but lines are closed??
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Andrew Mulligan
(@A_Mulligan500) reported
@virginmedia Hi. I've just read your prices will be increasing next week and I still have no communication (email/letter) regarding my price increase. Why? Are yous doing this on purpose so you can charge customers fees as I should have enough time to decide if I want to cancel.
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Diane Campbell
(@DianeCa41756433) reported
@virginmedia Also I wonder can you tell me this when this is up and running I get six months free but I had other issues and have lost my confidence in your organisation can I get these numbers reinstated and leave ?
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GIFTSpromo
(@GIFTSpromo_UK) reported
@virginmedia 2) Please don't try justifying your companies increases when you're paying that much to shareholders! And no doubt your pathetic "knobs up in the golden seats" are taking a large "wage" for doing absolutely jack **** too! Penalise them, NOT YOUR CUSTOMERS!!!
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Andrew Davies
(@DaviesAp) reported
@virginmedia shocking customer retention ploy when trying to downgrade a service. Basically blackmail by saying the new price would be more for the reduced service. After 26 years as a customer!
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JohnBoyle
(@ErichtJohn) reported
@virginmedia OK so they will be without service until Tuesday at the earliest? Not good at all.
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Barney 🏴🇬🇧
(@Barney666Simon) reported
@virginmedia Hi ML, The whole reason for me attempting to contact your customer services yesterday was to ACTUALLY speak with someone representing Virgin Media to discuss something regarding my account ❓❓ Clearly, this was a waste of my time 🤬🤬🤬