Virgin Media Outage Report in Plumpton Green, East Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Plumpton Green, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Plumpton Green and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Plumpton Green, East Sussex, England
The most recent Virgin Media outage reports came from the following cities: Brighton, Hove and Shoreham-by-Sea.
| City | Problem Type | Report Time |
|---|---|---|
 Brighton |
Internet | |
| Hove |
Internet | |
| Brighton |
Phone | |
| Brighton |
Internet | |
| Brighton |
Internet | |
| Brighton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Plumpton Green, England
Latest outage, problems and issue reports in Plumpton Green and nearby locations:
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Jess Slater
(@Slater1Jess) reported
from
Hove, England
@virginmedia very disappointed at the terrible service myself and my mother received recently #poor #rude #virginmedia
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💀☠Mel Shad ☠💀
(@mel_shad) reported
from
Shoreham-by-Sea, England
@leylatov @virginmedia Honestly this is pretty standard. As you are in the same area, you could even start out with this 'intermittent untraceable local fault' and have no service too! As far as I can tell, they are so big, they don't care about individual customers or holding onto their custom.
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💀☠Mel Shad ☠💀
(@mel_shad) reported
from
Shoreham-by-Sea, England
@virginmedia @NadsShad 1) you didn't notify customers that there were intermittent problems 2) your customer service line operative was very unconcerned about it when we called 3) we are home workers and need dependable services 4) yours are not dependable and nobody who works for you seems to care!
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💀☠Mel Shad ☠💀
(@mel_shad) reported
from
Shoreham-by-Sea, England
@virginmedia Called customer service line & the message says virgin is doing improvement works in my area. I accept that if its emergency works there is nothing that can be done. The reason I am cross is if you have scheduled improvement work to do, you should tell people about it before!
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stephen leppard
(@steveleppard) reported
from
Shoreham-by-Sea, England
When you’re on the phone to @virginmedia for 10 minutes before someone answers, then because you’re leaving they stick you on hold for another half hour (and counting) so they don’t have to deal with it. #complaint #fedup #ihavethingstodo
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Mark
(@peel_acres) reported
from
Brighton and Hove, England
@virginmedia Yeah, it's a known issue and you are working on it but Cricket World Cup Final, British Grand Prix, Wimbledon Men's Singles Final, Tour de France! Aaaargh!
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Patricia 💜
(@Mamafish_TW) reported
from
Hove, England
@virginmedia Unfortunately the first member of staff disconnected our call then the second member was fairly rude so I think it’s time for me to move on and get better service and something I can afford, I’ve been trying for the past year to get a better deal but never got more than this.
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Leon Valentine
(@Genji_bow) reported
from
Brighton and Hove, England
@virginmedia I’m loosing connection and having issues ie dns issues....I have restarted all of my equipment. Isn’t there preventative actions you can do to stop ddos issues to other customers
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia Ordering my phones was a absolute credit to your company gave excellent customer service
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💀☠Mel Shad ☠💀
(@mel_shad) reported
from
Shoreham-by-Sea, England
@leylatov @NadsShad @virginmedia The service really is very poor. I would definitely think twice if I were you. It's like it doesn't matter that we can't work etc Nobody calls you back and there us never a swift resolution. I'm so fed up today I could cry!
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David McDonagh
(@davmcdngh) reported
from
Hove, England
@virginmedia I appreciate your response but I did get through to an agent and the response I got was quite frankly appalling. The only thing that link says is there is a problem with using the app. This is a problem that has now been going on for weeks
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Dan Garrett
(@dan_garrett1) reported
from
Hove, England
266 excruciating minutes of my life (nine phone calls!) I will never get back trying to get a complaint response out of @virginmedia A customer of over 20 years treated terribly. Let’s hope @bt_uk are better. #misselling #poorcustomerservice @lutzschuler @libertyglobal @ofcom
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Tony Woodley
(@zimoza90) reported
from
Burgess Hill, England
@virginmedia No. No response to the online chat or text. Literally nothing, zero, silence. Call volume is no excuse for over 24hrs of no response from a paid for service provider. #CustomerService
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Dan Garrett
(@dan_garrett1) reported
from
Hove, England
@virginmedia @MoneyTelegraph Furious right now. 12 different failings by virgin media. Call centre refusal to escalate my complaint. Hung up on twice. No human compassion. Just keep quoting from their script. Completely unacceptable. #poorcustomerservice
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia hi guys what’s going on with the tv phone and broadband service in the Bn2 area of Brighton mines all down and not working at all
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Kate Hawes
(@khawes) reported
from
Brighton and Hove, England
@JessicaOOTC @virginmedia Used to have @virginmedia internet here in Brighton but it was consistently terrible. Far fewer problems with Sky.
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ЯTV
(@RelentlesssTV) reported
from
Brighton and Hove, England
@rachhgoeslive @virginmedia That's a shame :( & yh i have sams issues. I wanna talk to someone else to lol
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Patricia 💜
(@Mamafish_TW) reported
from
Hove, England
@virginmedia absolutely shocking that as a customer since 2012 out of contract since 2014 decided to tackle the £130+ a month bill only to be told we can knock off £10 but increase your broadband is the only offer you can make to keep me with you. Time to move on
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💀☠Mel Shad ☠💀
(@mel_shad) reported
from
Shoreham-by-Sea, England
@tanyabyrne @virginmedia Exactly this. I completely accept that emergency work cannot be helped and has to be done as soon as required, but scheduled improvement work should be different. It's not okay to just cut people off without notice and then make out it's an outage.
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Mike smith
(@Mick1082) reported
from
Brighton and Hove, England
@virginmedia hi I’ve got to say I’m extremely disappointed by your customer service with upgrading my phone I called to upgrade on Monday and everything got though to including credit checks and the reply was sorry we’ve got to do back off checks and I’ve still heard nothing back
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tony Speight
(@Speight4Tony) reported
@virginmedia We know all this! I’m not interested in the mechanics of this and we’re beyond excuses. The very least you can do is tell me when you’re arriving to do the work, keep the appointment, carry out the work to a high standard and maintain the level of service I’ve signed up for.
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Sally ‘Is this it????’ Lord
(@Vidardogsmum) reported
@virginmedia Hi, checked service status, advised there are no known issues. So checked connections, all correct, but still no dial tone. Calling from our mobiles, the call ends after a second, so definitely an issue.
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Rev
(@Rev33753917) reported
@virginmedia Really isn't good enough, no updates were given, we had none of our services. Being without broadband meant I couldn't work.. impossible to get hold of customer services. Compensation should be given. Especially as this is the 3rd day lost in the last couple of months!
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CRASH
(@crashplaysdrums) reported
Seem to be having some issues with Virgin Media today and can't get online. Anyone else having problems?
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Tony Speight
(@Speight4Tony) reported
@virginmedia @richardbranson I’ve had a truly appalling experience trying to switch the virgin internet. Numerous delays, engineers not turning up, 3+ hours spent speaking to customer services and no apology or new date, but taking payments! Pls contact me to sort this mess out
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Tracey 💙
(@TraceyWaby) reported
@virginmedia Thats the question to which I can't get reply , its supposed go live tomorrow 1st bill due tuesday yet i have nothing? tracking yodel down is mission in its self. Fed up of your bots and asking if i want go whatsapp, i dont have whatsapp , serious im about ready cancel you
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niall
(@niall82979099) reported
@virginmedia well my tv service is down once again! This really isn’t good enough. I pay a lot of money and expect a good service
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andychoo64
(@andychoochoo64) reported
@virginmedia The issue is you haven't activated the service and nobody seems to be able to sort it. Call centres you have are an absolute joke, totally useless!
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Richard Lucas
(@rich17lucas) reported
@virginmedia Hi, when I disable Wifi, the phone tells me 'Virgin: no network'. If I go upstairs, I can get a weak signal with H+ data connection. Downstairs where I work, I now don't get a Virgin connection, just 'No Connection' and 'Emergency Calls Only'
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Sarah
(@JcukSarita) reported
@virginmedia My treatment from VM has been appalling its left me feeling very stressed and upset. I’m amazed VM is still in business if this is how you treat your customers. Totally unacceptable.