Virgin Media Outage Report in Balcombe, West Sussex, England
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The latest reports from users having issues in Balcombe come from postal codes RH17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Balcombe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Balcombe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Balcombe, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Redhill, Crawley, East Grinstead, Burgess Hill and Balcombe.
| City | Problem Type | Report Time |
|---|---|---|
 Redhill |
Internet | |
| Crawley |
TV | |
| Crawley |
Wi-fi | |
| Crawley |
Total Blackout | |
| Redhill |
Internet | |
| East Grinstead |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Balcombe, England
Latest outage, problems and issue reports in Balcombe and nearby locations:
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Howie Mac™ ©️
(@HowieMac77) reported
from
Crawley, England
@virginmedia Can U Tell Me Why U Putting A Wrong Address On A Delivery Results In You Telling Me I Have To Drive To A Depot 20 Miles Away 2 Pick The Parcel Up Or Cancel My Order
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Looked for a moment like it was back, both the TiVo and router self restarted - is this meant to happen as part of work that may be being done?, unfortunately hasn’t resulted in restoration of service. Confirmed on service page it’s still an outage in the area
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Andy Cowen
(@RealAndyCowen) reported
from
Redhill, England
@virginmedia outage in Reigate RH2... affecting the whole of Hitherwood close.... please get on to it... been out all yesterday and still today....
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Peter Prince
(@Peterprince) reported
from
Redhill, England
@virginmedia since supposedly upgrading the network in #reigate on 5th November broadband is constantly dropping out and to make matters worse customer service is uncontactable. What are you doing to provide a consistent broadband service
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JAKE
(@JAKES_PHOTOS) reported
from
Redhill, England
So as some may know I work at a computer repair shop and there have been a rise in online scams this last few weeks. Especially people claiming to be from @virginmedia regarding slow internet speed If it sounds suspicious hang up. @SurreyPolice #ScamAlert
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia @CarolynBaghurst Still same outage in the same town but the outage page shows outage but time for fix keeps moving
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josie🗽
(@josie_milligan) reported
from
Burgess Hill, England
@virginmedia fix has been pushed back to tomorrow now. Can't get through to a human on your phone number. Utter joke especially when so many have to work from home at the moment like my partner. 🤬
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
@virginmedia Hi Good Morning I had an look on my virgin media website to see if there is an fault in my area and apparently there’s an fault? I would like to see if there’s an problem? I tried switching on and off again on the internet thing.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@AFCGoonerPaul @DawesNina @virginmedia Don’t get excited, my kit rebooted about an hour ago by itself then went back into not working straight away
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@Ben76593214 @virginmedia Where are you getting these “rumours” or are you making it up? Granted Virgin are unhelpful in communicating & keep moving the resolution time (but not until it’s almost reached)
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia Are you able to advise IF this is going to be fixed, yesterday you said by 10am today. Then 2pm,6pm & now 10am tomorrow - could live with the loss of either service but it’s really impacting not having either!
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia I only found this out by talking to the engineers working at getting us all attached again, down our road, but if we don't know this, it looks as though it is your equipment which is at fault. To be fully kept up to speed with real info, will stop nightmare thoughts from growing.
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Christine Smith
(@RoughieSmith) reported
from
Redhill, England
Almost 1&1/2 hours holding onto the phone trying to get my internet sorted only to be cut off by them # virginmedia are robbing me not providing the service & I can’t get hold of them
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Tracey Franklin
(@Traceywith_an_e) reported
from
Redhill, England
@virginmedia It was back on again later in the day but very difficult in this current situation where we're told it's safer to work from home but then find we're unable to as our broadband provide can't support this.
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@dazzleeds @virginmedia That’s because the router will auto connect without password to show you a diagnostics page to let you self test for issues (no good here as it’s on VM side) once service is back the router will resume normal security mode
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ABCOM - IT Solutions
(@abcomuk) reported
from
Burgess Hill, England
@virginmedia 40 minutes on the phone to tech support and still no one is answering... where is the uk broadband help desk please?
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Richard Frame
(@rafthemaster) reported
from
Burgess Hill, England
@virginmedia are you able to check on a fault by location for me. I don’t have access to the VM account but the last I heard was it should of been resolved by 10am today and it’s still down, account holder won’t be available for hours to check
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Sarah Branston
(@SBranston) reported
from
Redhill, England
@virginmedia Bravo 👏 Extraordinary customer service from the nicest of people in a call centre. Helpful Kind Fair If only @BarclaysUK had matched this. 🤬 Incoherent Contradictory info from websites Two failed live chats Merry Xmas to all teams in call centres.
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josie🗽
(@josie_milligan) reported
from
Burgess Hill, England
@virginmedia our TV and Internet have been out since 12, fix been pushed back twice to tomorrow now. No good enough for 100 quid a month.
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia A problem, which I'd like you to address, is that we don't know what the problem is. Last time this happened in October it turned out that the waterworks people had dug through 15 cables and it all had to be reattached.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jamie Badman
(@Jamie_Badman) reported
@virginmedia I'm not asking you about complaints. I'm asking about why virgin media is not able to provide a continued service. Perhaps you want to raise with your senior team that you are not able to answer basic questions
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Kevin Purcell 🕹️ Official
(@grayhaze) reported
@virginmedia I'm confident you're losing a customer.
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Mark K
(@kolokube) reported
@virginmedia I still have no incoming service either for calls or texts. It is now 9 days since I requested the transfer of my number and the situation has not been resolved. My business is suffering, and I'm wasting so much time on the phone to your CS team, without any resolution.
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Scampi
(@SiriusWhisky2) reported
@virginmedia Just got reconnected to the stupid bot again. After initially getting connected all seemd ok said would see what they could do, but didn't do anything. I asked simple question about notice needed to leave and move to sky got no answer!
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Jeremy Wood
(@excitedpixels) reported
@virginmedia @itvnews @BBCNews What an absolute disgrace, my elderly mother is about to lose her phone line which she needs for medical reasons and Virgin have messed her around and she's about to lose her life line. This should make the news. Virgin have let us all down.
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Jamie Heath
(@jay_27uk) reported
@virginmedia The issue is, if virgin had contacted me (they didn’t) I could have provided evidence that they could not provide a service in my new address and the fee would have been waived as per their policy. Absolutely shocking service, unfortunately seems to be expected.
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Paul Riley
(@gibluap) reported
@virginmedia @TheBHF @O2 do o2 stores have a 5G phemtocell, just strange how I get a 5G signal when within 500 meters of the store?
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Elisa Murphy
(@ElisaMurphy20) reported
@virginmedia terrible service. Haven’t even received my internet yet and the whole process has been a nightmare. Been on the phone all day, was waiting for calls back, nothing. I am shocked at the customer service.
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Gibz @ FFXIV Retirement Home
(@Mega_Gibz) reported
Guess it's a good thing I went back to resting cause the entire Virgin Media service here is dead At least it shows on thier service page this time
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Scampi
(@SiriusWhisky2) reported
@virginmedia Dont really care tbh. I will call when I've sorted date I can get sky installed. I will tell vm of this date and say I want to cancel with you from that date