Virgin Media Outage Report in Balcombe, West Sussex, England
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The latest reports from users having issues in Balcombe come from postal codes RH17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Balcombe, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Balcombe and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Balcombe, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Lewes, Redhill, Balcombe, Crawley, Horsham and Burgess Hill.
| City | Problem Type | Report Time |
|---|---|---|
 Lewes |
Wi-fi | |
| Redhill |
Internet | |
| Balcombe |
Internet | |
| Crawley |
Internet | |
| Crawley |
Total Blackout | |
| Horsham |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Balcombe, England
Latest outage, problems and issue reports in Balcombe and nearby locations:
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Alison Braganza 🌟💙
(@alibeeson) reported
from
Crawley, England
@virginmedia Thanks John. This is really poor service though, when we called your customer services yesterday they said there was no problem & nothing they could do. An estimated fix date? For your deaf and hard of hearing customers, this isn’t good enough I’m afraid @scope @RNID
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.
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Peter Gearing
(@TheGearing) reported
from
Edenbridge, England
@VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media
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korondi joco
(@korondijoco) reported
from
Crawley, England
@virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?
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susan vinnicombe
(@mersthamsue) reported
from
Redhill, England
@virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise
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凱蒂
(@ItsKatieC0mpt0n) reported
from
Crawley, England
@virginmedia so a tech drills through my hot water pipe, you send a plumber that takes 4 hours to fix, he’s only just left and the pipes are still leaking. Can’t get hold of anyone & it’s ruining my flooring & personal items! What am I supposed to do at this time of the evening??
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia Can that diagnose problems with the router?
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Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
Hi @virginmedia any news on why our broadband and TV haven't worked since 7pm yesterday in Burgess Hill? No comms and status update just says you are aware with an expected fix moving on in time...
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Noplace4heroes
(@tillett81) reported
from
Edenbridge, England
@virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz
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Eddie Vermeer
(@Eddie_Vermeer) reported
from
East Grinstead, England
@virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia The tests haven't found any issues (which isn't a surprise).
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?
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JoelTheEntertainer
(@EntertainerJoel) reported
from
Redhill, England
Virgin media services are down my internet is okish! Can’t access to the virgin media websites to find out what’s going on! Only to find out on virgin media tweets that there is a problem everywhere and is currently fixing it as I tweet!
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David Rouse
(@XxRouseyUkxX) reported
from
Crawley, England
@virginmedia I have it keep happening even when your status page saying there is no issues could it be the modem is faulty
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Helen Rimmer 💙 🔶️
(@melon_h) reported
from
Burgess Hill, England
@virginmedia This is still appalling customer service. I have to register (I did this when things were down in Dec for almost 72 hours), I have to alert etc you are the service provider. How is it good CS that we assume you are lying in estimates? No compensation for Dec either.
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Tel
(@2pintsuk) reported
from
Redhill, England
@virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.
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Joe Johnson
(@joe__johnson__) reported
from
Crawley, England
@virginmedia broadband has just gone down in Crawley (RH postcode)
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mike Hill
(@mikmikemicky) reported
@virginmedia The thing is with the package is. I've rarely used the phone ( only to call virgin). The phone line went down on April 12th nearly 3 years ago. Yet virgin keep insisting I pay for line rental as part of my package deal? Why don't they just offer a broadband and TV package?
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Paul
(@Tallpaul60101) reported
@virginmedia Had to register this so no complaint details attached to it. Only shows bills and upgrade options or security options. Starting to regret leaving sky now
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Steven Couch
(@steveuchiha07) reported
@virginmedia Thank you for that but according to your team as my third party extended MY contract I have to pay a cancellation fee of £260 as it was extended?!? I disagree with this as I didn’t extend my contract. Hence the complaint but had no response from your complaints team since 4th Feb
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pauline crawford
(@pauline8260) reported
@virginmedia my elderly parents need help with their landline but cant get through to call centre
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Mike Hill
(@mikmikemicky) reported
@virginmedia It's getting to the point now where it will save me money by cancelling the TV and phone and subscribing to Netflix and buying a firestick. I've been a customer since virgin took over blueyonder maybe it's time to consider my options because loyalty means absolutely nothing.
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The Government Is Corrupt - Nick Mercer
(@ndmerc) reported
@virginmedia Yes the issue is sorted but I’m sure other customers will experience similar problems as hub 4 roll out and intelligent wifi roll out further.
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Josh
(@Jstott25) reported
@virginmedia your internet in the IG11 area has been poor. I feel like Paula from the tv advert and the intern is after my job
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John
(@JohnBurnett1981) reported
@virginmedia All of which have failed. Genuinley the worst company to deal with. Head Office and their Contact details should be information that all staff have to hand. The fact that you don't speaks volumes.
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Himalayan Salt Store
(@himalayanstore) reported
@virginmedia I only have wireless connections. I have tried everything, all wires are secure, reset the entire hub etc. Still having spotty connections. Devices can connect to hub but show "no internet". Problem still ongoing. 3rd day of work costing me £100's
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Josh Bayley
(@PbJoshBayley) reported
@virginmedia It’s the super hub 3. There is physical damage to the wire so I just wish to replace it for safety