Virgin Media Outage Report in East Grinstead, West Sussex, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in East Grinstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in East Grinstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near East Grinstead, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Redhill, Crawley, Burgess Hill, Royal Tunbridge Wells and Reigate.
| City | Problem Type | Report Time |
|---|---|---|
 Redhill |
Phone | |
| Crawley |
Internet | |
| Burgess Hill |
Total Blackout | |
| Redhill |
Wi-fi | |
| Crawley |
Internet | |
| Crawley |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near East Grinstead, England
Latest outage, problems and issue reports in East Grinstead and nearby locations:
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?
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Steve Anderson
(@SteveyA_18) reported
from
Royal Tunbridge Wells, England
@virginmedia Hi there, I was curious to know why my next door neighbour can get your high speed internet services as well as most of the rest of my road, but my flat cannot and so I’m stuck on a maximum of 14Mbps. Anything you can do to help? TIA
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia Spoke to someone on Friday, the issue is intermittent so going to call back next week. Thanks for the reply
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia
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susan vinnicombe
(@mersthamsue) reported
from
Redhill, England
@virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise
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Adam Dolphin
(@itsmeinleek) reported
from
Redhill, England
@virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.
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Eddie Vermeer
(@Eddie_Vermeer) reported
from
East Grinstead, England
@virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.
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Carole Winter
(@CaroleWinter) reported
from
Royal Tunbridge Wells, England
@virginmedia Outage and TV connection. I can’t turn the router on and off because I am confined to bed due to an last operation last week.
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Joe Johnson
(@joe__johnson__) reported
from
Crawley, England
@virginmedia broadband has just gone down in Crawley (RH postcode)
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia how can I have a download speed of over 200mps but my upload speed is 0.5 mps. Shocking service recently
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korondi joco
(@korondijoco) reported
from
Crawley, England
@virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?
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Tel
(@2pintsuk) reported
from
Redhill, England
@virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.
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Noplace4heroes
(@tillett81) reported
from
Edenbridge, England
@virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz
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korondi joco
(@korondijoco) reported
from
Horley, England
@virginmedia Can that diagnose problems with the router?
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Dean Woods 💙
(@deanwoods) reported
from
Horley, England
@virginmedia The tests haven't found any issues (which isn't a surprise).
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Abi
(@AbiMuddiman) reported
from
Royal Tunbridge Wells, England
@virginmedia I keep filling out the form with my address to return my old router and the returns bag never turns up, I’ve now been charged £40? How can I get this removed please?
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Carole Winter
(@CaroleWinter) reported
from
Royal Tunbridge Wells, England
@virginmedia seriously poor customer service. Inefficient self help website, live chat hopeless. Avoid at all costs - or it will cost you!
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
Poor service from @virginmedia couldn't offer the deal on your website to an existing customer. Looks like I'll be going elsewhere
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Colin Maddocks
(@colin_maddocks) reported
from
Crawley, England
90 mins on hold to speak to @virginmedia about renewing, and they hang up on me. Maybe I should be thinking about cancelling instead. Livid!
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Peter Gearing
(@TheGearing) reported
from
Edenbridge, England
@VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Gareth Jones
(@Pegsta77) reported
@virginmedia are you kidding me? You have charged me delivery on my bill for a new router that was sent to fix an issue caused by your faulty equipment???
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simon reid
(@piemanreid) reported
@virginmedia internet is Sooo slow. i live in wd3 - please help Virgin #virginmediaslow #viginmediaoutage #viginmediadown
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Gaz Wilson
(@25GWilson) reported
@virginmedia @SlimNasty2013 Probably poor connectivity with zero refunds for your extortionate prices for such poor service (at a guess)
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Alison Loveday
(@LovedayAlison) reported
@virginmedia No texts or emails. I called and was told as it’s “an area problem” an engineer won’t come to one house… which begs the question why I was told they were coming to our house and I’d be charged £25 if I wasn’t home all afternoon - and I have a text confirming the appointment!
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TimmyTheTiger 🐅🐅🐅🐅🐅
(@TimmyTheTiger3) reported
@virginmedia @KLE90x Had lots of drop outs even with a wired connection really slow and buffering all night it takes nearly an hour to watch an 8 minute video because of the buffering. Cant load your service checker, is there issues likely to continue in The Cheshire West area?
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Patricia Munt 💙
(@PatMMunt) reported
@virginmedia Hi. Are there any issues in LE4 Leicester today. Broadband isn’t working even after switching it off and on.
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L
(@late_to_teach) reported
@virginmedia what is going on in the Andover area. No TV or Internet, service regularly down #shambles
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Wriggles
(@GoldenWriggles) reported
@TechaGek @virginmedia Then when I called the year before for the price increase I was on the phone ages wrote it all down. Next bill came out. Turns out notes left on system but changes weren't put through. My father in law got con'd by them They gave an old man 2 options on text to select. 2/3
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Gaz Wilson
(@25GWilson) reported
@virginmedia Why don't you give refunds when connection is lost/poor due to outages - causing lost work, streaming access, gaming progress or whatever the customer pays these extortionate rates for?
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Trisha Mills
(@Trisha121153) reported
@kdy1303 @virginmedia Special character is a * ! ? # It's an nightmare, isn't it. I've got a wee book I bought on Amazon especially for keeping passwords in. Hubby is the world's worst for not remembering his. Constantly changing them because he can't remember! Good luck.