Virgin Media

Virgin Media Outage Report in East Grinstead, West Sussex, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in East Grinstead, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in East Grinstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in East Grinstead, West Sussex, England 03/29/2024 03:45

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near East Grinstead, West Sussex, England

The most recent Virgin Media outage reports came from the following cities: Crawley, Royal Tunbridge Wells, Burgess Hill, Redhill and Lower Beeding.

Loading map, please wait...
City Problem Type Report Time
United KingdomCrawley Internet
United KingdomRoyal Tunbridge Wells Wi-fi
United KingdomBurgess Hill Phone
United KingdomRedhill Phone
United KingdomRedhill Total Blackout
United KingdomLower Beeding Wi-fi

Community Discussion

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Virgin Media Issues Reports Near East Grinstead, England

Latest outage, problems and issue reports in East Grinstead and nearby locations:

  • mersthamsue susan vinnicombe (@mersthamsue) reported from Redhill, England

    @virginmedia would you have called us regarding the upgrade to our service from 4G to 5G today? Please advise

  • Eddie_Vermeer Eddie Vermeer (@Eddie_Vermeer) reported from East Grinstead, England

    @virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.

  • melon_h Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England

    @virginmedia But why do we have to keep looking for information. Is there no way of updating the customer directly, it is appalling customer communication. What is the problem? Why just keep putting estimates? If it isn't going to be fixed for 48 hours tell us.

  • melon_h Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England

    Hi @virginmedia any news on why our broadband and TV haven't worked since 7pm yesterday in Burgess Hill? No comms and status update just says you are aware with an expected fix moving on in time...

  • itsmeinleek Adam Dolphin (@itsmeinleek) reported from Redhill, England

    @virginmedia online to@one of your agents for an hour now, it’s a joke. 6+ minutes to answer any question. I bet if I wanted to upgrade the conversation would be quicker. Shocking service.

  • colin_maddocks Colin Maddocks (@colin_maddocks) reported from Crawley, England

    90 mins on hold to speak to @virginmedia about renewing, and they hang up on me. Maybe I should be thinking about cancelling instead. Livid!

  • deanwoods Dean Woods 💙 (@deanwoods) reported from Horley, England

    @virginmedia @Coley__76 This is what really annoys your customers. There's no ownership of issues. Your different teams are acting in silos. Why should it be up to the customer who is paying for a service to constantly have to chase and follow up. #VirginMedia

  • davemole85 Dave Jones (@davemole85) reported from Royal Tunbridge Wells, England

    @virginmedia how can I have a download speed of over 200mps but my upload speed is 0.5 mps. Shocking service recently

  • AbiMuddiman Abi (@AbiMuddiman) reported from Royal Tunbridge Wells, England

    @virginmedia I keep filling out the form with my address to return my old router and the returns bag never turns up, I’ve now been charged £40? How can I get this removed please?

  • joe__johnson__ Joe Johnson (@joe__johnson__) reported from Crawley, England

    @virginmedia broadband has just gone down in Crawley (RH postcode)

  • tillett81 Noplace4heroes (@tillett81) reported from Edenbridge, England

    @virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz

  • melon_h Helen Rimmer 💙 🔶️ (@melon_h) reported from Burgess Hill, England

    @virginmedia Yes it says there is a known fault which has been going on since Friday at 7pm. No further explanation and the estimate fix just keeps resetting. It is absolutely unacceptable.

  • CaroleWinter Carole Winter (@CaroleWinter) reported from Royal Tunbridge Wells, England

    @virginmedia Outage and TV connection. I can’t turn the router on and off because I am confined to bed due to an last operation last week.

  • 2pintsuk Tel (@2pintsuk) reported from Redhill, England

    @virginmedia upload speeds are constantly slow during the day. As low as 2Mbps at times, in the evening it’s back to 38Mbps. No reboots or usage changes in that time. Has been like this for at least over a week. Download speeds not as impacted.

  • CaroleWinter Carole Winter (@CaroleWinter) reported from Royal Tunbridge Wells, England

    @virginmedia seriously poor customer service. Inefficient self help website, live chat hopeless. Avoid at all costs - or it will cost you!

  • korondijoco korondi joco (@korondijoco) reported from Horley, England

    @virginmedia At that time only 2 devices were connected. The wifi is pretty much useless, constantly loosing connection. The speed over wifi is extremely low. Do you think it might be an issue with the router?

  • deanwoods Dean Woods 💙 (@deanwoods) reported from Horley, England

    @virginmedia The tests haven't found any issues (which isn't a surprise).

  • korondijoco korondi joco (@korondijoco) reported from Crawley, England

    @virginmedia Ok, thank you. But how is it possible that the broadband is so slow but there are no issues?

  • korondijoco korondi joco (@korondijoco) reported from Horley, England

    @virginmedia Can that diagnose problems with the router?

  • TheGearing Peter Gearing (@TheGearing) reported from Edenbridge, England

    @VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ClassicSoulDJ Shorty (@ClassicSoulDJ) reported

    Is there any worse customer services than @virginmedia - when he call them u know u are going to receive terrible service by staff who don’t listen

  • FmLoad Daniel / Load FM! (@FmLoad) reported

    Well no live stream tonight, as our dear friends at Virgin Media have presented their intermittent internet and TV issues for the 7th week out 8. This is becoming ludicrous... 3 months left in the contract! Thank god I've got Freesat for the football at least. #virginmedia

  • LRowlandss Lee (@LRowlandss) reported

    @virginmedia Can someone please contact me regarding 1. If installation can happen in the next week and 2. The appalling customer service I have received from the start of this process

  • dmdrabble David Drabble (@dmdrabble) reported

    @virginmedia renewed my contract yesterday. On the phone for 1:10 and still not completed. Call back 3 hours. Still not complete. Issue: charge to upgrade my TV Box, (which was agreed £0.0). Call back today and complete. Contract says TV Box upgrade £25. Don’t need a box upgrade

  • richymb89 Richard Brown (@richymb89) reported

    @virginmedia Your website is absolute trash. This whole "bundles" thing is crap.

  • debassline P (@debassline) reported

    Hi @virginmedia, my broadband has been awful all day. Keeps dropping out. Not great.

  • lns2022uk LN Complains (@lns2022uk) reported

    @virginmedia So what is the point of speaking to you on webchat? What can you actually do other than refer me to guides or tell me to call your tech support number whom then lie to me, like what are your actual capabilities?

  • lns2022uk LN Complains (@lns2022uk) reported

    @virginmedia @TheRealMrFrisk Just cancel mate, and take your compalint to OfCom, you can claim compensation from them or they have to let you out of your contract with no charges under the "Automatic compensation scheme".

  • G10MBY Alex Agombar (@G10MBY) reported

    @virginmedia I’ve literally been stonewalled by the last few people I’ve spoken to who have just promised I’ll get a call back but I have to chase because it never happens or I find out after that ‘promise’ that I’ve been lied to again or my complaint has been resolved without contacting me.

  • FmLoad Daniel / Load FM! (@FmLoad) reported

    @virginmedia Yes and on the phone status checker. The same message as every other week re 'complex issue'.