Virgin Media Outage Report in East Grinstead, West Sussex, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in East Grinstead, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in East Grinstead and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 02:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near East Grinstead, West Sussex, England
The most recent Virgin Media outage reports came from the following cities: Redhill, Crawley, Reigate, Horley, Royal Tunbridge Wells and Sevenoaks.
| City | Problem Type | Report Time |
|---|---|---|
 Redhill |
Internet | |
| Crawley |
TV | |
| Crawley |
Internet | |
| Crawley |
TV | |
| Reigate |
Internet | |
| Redhill |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near East Grinstead, England
Latest outage, problems and issue reports in East Grinstead and nearby locations:
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Southborough Sweep
(@southborosweep) reported
from
Royal Tunbridge Wells, England
@virginmedia you really are useless. I've just spent 4 hours on the phone/online trying to find out when my service will be connected and you just put me on hold. I cant even leave because I tried that and you put me on hold for over an hour
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia your customer service is appalling! I need to cancel my contract as moving and nobody is answering the phones. I used the text number and went through a long exchange of messages only to be told I needed to phone!! I have been trying to get through for the past month
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.
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Service please
(@Unhappyconsume1) reported
from
Crawley, England
@virginmedia as holding time is up to one hour why don’t you have a call back service like many others companies. On hold for up to one hour from my mobile to deal with an issue we had for months
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1Down5Up
(@BinaryWheels) reported
from
Crawley, England
Top tip for anyone considering @VirginMedia or @vmbusiness for their broadband: do yourself a favour, don't. They have a monopoly on speed, which they feel allows them to treat customers appallingly. Complete outage and no one on their "support" team gives a monkeys. #Awesome.
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Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@BeanToast @skytv @virginmedia Ahhhhh. Broadband goes down on a regular basis. In TN49HZ. Area. V.M .🙄
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Charles Brittain
(@CharlesB2T) reported
from
Burgess Hill, England
@virginmedia I am bitterly disappointed that you have only been able to provide a broadband service for a week and now there's nothing. My work relies on fast reliable broadband. If this doesn't get fixed this Monday, I'll be seeking another provider.
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Dean Woods
(@deanwoods) reported
from
Horley, England
Argh, not what I need right now. Virgin Media broadband connection outage 📶❌😵
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Hannah Maxfield
(@HannahMaxfield2) reported
from
Royal Tunbridge Wells, England
I cannot believe that our @virginmedia internet is down AGAIN. (Same issue last week) Working from home is made nearly impossible by these jokers and not a wird of apology. With a holiday coming up I have a lot to do, @virginmedia are doing their best to increase this work load.
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Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Virgin Media is ******* rubbish. Says there isn't a problem but clearly there is coz we've had no Internet all night. Need to talk to them Monday coz this has been going on for ages.
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Niamh Downey
(@NiamhDowneyLDN) reported
from
Royal Tunbridge Wells, England
@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
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Jeff Webber
(@jettypaul71) reported
from
Burgess Hill, England
@virginmedia I have no TV but you are not taking calls so how can I sort issue - looks like you changed/cancelled my account!!??
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Richard 🏁🏴🏳️🌈🇬🇧
(@djtrickster77) reported
from
Redhill, England
Still gonna complain to Virgin Media coz i shouldn't be having an intermittent poor picture upstairs. It's bloody stupid that it fades in and out considering how much we are paying. #ggrrrr
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Scott mills
(@Scottmills101) reported
from
Hildenborough, England
@virginmedia appreciate you are having staff issues. We have a box not working tried all the online suggestions. Then held for an hour on the helpline. What is the best way to get hold of you. Cheers
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Anne-Marie Baker
(@akscotton) reported
from
Royal Tunbridge Wells, England
@virginmedia I have been trying to speak to someone about cancelling my mums broadband contract but keep getting cut off. Please help!
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia service is down in the Reigate, Surrey area - your app says the problem is known, please advise when this will be sorted. Thank you 🙏
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia I am moving house and need to cancel my virgin media and nobody is answering the phones - what do I do?!
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Anna Dawson
(@AnnaDaw150765) reported
from
Redhill, England
@virginmedia We are back online, it’s very intermittent in our area tho and I know others are having the same problem
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Kerry Munroe
(@mrsmumbo) reported
from
Tandridge, England
@virginmedia has to be one of the worst companies when it comes to customer service. Second day running waiting in for installation engineer and no one turns up!
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Matt Goss 🇬🇧🇪🇺🏳️🌈
(@Matt_Goss) reported
from
Royal Tunbridge Wells, England
@virginmedia I’m getting pretty sick and tired of paying you almost £70 a month when our internet/TV service has been so poor the last few months in #TunbridgeWells. Will now actively start looking to swap providers.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard Frame
(@rafthemaster) reported
@SamDCFC @virginmedia It’s poor service - they MUST know what is the fault and a realistic estimate based on an engineer seeing the issue, I know work can take longer than planned but the lack of information is affecting people’s work - also if no tv by Christmas will be screwed
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Tom Place
(@tplace17) reported
@virginmedia On hold waiting the Quickstart team for over an hour. Finally get through, report my issue, then "accidentally" shunted through to another irrelevant option menu. Now more hold music. Can you please urgently advise???
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emmapayne1989
(@emmapayne1989) reported
@virginmedia awful customer service today. Have spent three hours on the phone, to three different people. Three different stories. And still no resolution. We won’t have a working box before Christmas. Very disappointed.
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OptimusD
(@Optimus_D_) reported
@jonatha28510708 @Iromg Please Santa can Virginmedia sort their act out as my service will have been down 40 hours on their guess of a fix time.
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Carolyn Baghurst
(@CarolynBaghurst) reported
@virginmedia So tell us what the problem is and when it will be fixed? Nobody can confirm anything. Show us a photo of engineers working onit?! Clearly identifying where they are and what they are doing? @virginmedia because we, the residents of Burgess Hill don’t believe anything you say!
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billy sastard
(@billysastard1) reported
@virginmedia its not your service its this crappy superhub 3 it simply forgets to connect via wifi or cuts the wifi power so low that even devices a few feet away cant connect, that and it becomes directional, i have to stand in the way or rotate the router to stream stuff after a few hours
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Leanne Davis
(@LeanneSurfDavis) reported
@virginmedia still haven’t spoke to anyone regarding my broadband fault. I keep getting your bot on the text service and only once have a got a person reply but still no further text or call. I can attach photos of thread everyday from Friday if you need them.
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Alan #IStandWithCorbyn
(@AngelfireAlan) reported
@islamicpash @virginmedia Yeah ditto! One trick is to set up private LTD company (non trading, costs under £20) and get a business line put in. Faster, guaranteed speeds, 24hr turnaround on service issues ;)
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Scott (blue tick)
(@scottislemon) reported
@virginmedia No other websites are having any issues. The standard Santander website is fine, the server time out occurs when going to the logging on screen. Both me and my mum can log into other banks without any problems
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johnnystone
(@johnnystone3) reported
Virgin media down