Virgin Media Outage Report in Royal Tunbridge Wells, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Royal Tunbridge Wells come from postal codes TN2 and TN1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royal Tunbridge Wells, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Tunbridge Wells and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 10: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Royal Tunbridge Wells, Kent, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Royal Tunbridge Wells, Tonbridge, Sevenoaks and Aylesford.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
TV | |
| Royal Tunbridge Wells |
TV | |
| Maidstone |
Internet | |
| Maidstone |
Internet | |
| Tonbridge |
Internet | |
| Tonbridge |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Royal Tunbridge Wells, England
Latest outage, problems and issue reports in Royal Tunbridge Wells and nearby locations:
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@Matt_Goss @virginmedia I've reached the WhatsApp stage! It's like some stupid maze just to get to the same result as I started with...
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PCPresenter
(@PcPresenter) reported
from
Maidstone, England
@virginmedia Why is the #FuryWhyte fight not working?? I want compensation for this
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Rohan Seal
(@Rohanseal221B) reported
from
Maidstone, England
@virginmedia I have a CS1028 error on my new box. Never used. What shall I do? I called but said there was nothing that could be done …????? #virginmediadown
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@virginmedia hello your phone doesn't get answered, the chat bot doesn't work. How can I do the one thing everyone wants to do at the end of their fibre deal- either cancel or get a new deal? #broadband #Useless
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Mark O'Brien
(@markandall) reported
from
Tonbridge, England
@virginmedia Yes, the work that was agreed that needed to be done 3 weeks ago, has suddenly with 10mins notice become an issue. I'm working from home, a 3 week last minute delay is crazy 😭
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@coxy1976 @virginmedia Crazy you got to speak with a human! Took me days to get through via various methods going round in circles just trying to either cancel or renew my broadband. Eventually it was sorted in minutes after hours of my time wasted.
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Sean McDonald
(@SeanM_ODP) reported
from
Maidstone, England
1hr 15mins on the phone and counting just trying to cancel @virginmedia @VMHelpDesk Disgrace to be honest
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Elise 💉💉💉💉
(@elise_john85) reported
from
Maidstone, England
@virginmedia O2 have the correct information. The bills from Virgin have the wrong flat number on them. How do I know what you have for the service address? This isn’t clear on the website
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Dope Old Person 💜 🐳🦋
(@CarolynTGray) reported
from
Royal Tunbridge Wells, England
Anyone else #TunbridgeWells having slow @virginmedia internet?
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PCPresenter
(@PcPresenter) reported
from
Maidstone, England
@virginmedia If you do not fix the #FuryWhyte fight by 7:30pm, I will cancel my subscription and go to @sky as they seem to be able to hold up their end of a contract.
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Michael Carter
(@Michael69078135) reported
from
Maidstone, England
VIRGIN MEDIA WHY CANT I GET “virgin to go or media on my phone” Keeps saying Sign In then it won’t recognise my email address 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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Elise 💉💉💉💉
(@elise_john85) reported
from
Maidstone, England
@virginmedia I haven’t activated a service. I tried to look at whether I’m eligible and that’s the screen I get
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Elise 💉💉💉💉
(@elise_john85) reported
from
Maidstone, England
@virginmedia How do I find out what the service address is that you are using as you seem you be saying that the billing address means nothing
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@virginmedia Thanks not your fault but its an awful business plan. I cant do anything to renew my account so it will cancel. 😵💫🤯
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Antony Collett
(@heyitsant) reported
from
Maidstone, England
Hey @virginmedia, why is my issue still not resolved? I've spoken to several agents over the past 2-3weeks, all of whom said it was sorted. I have an open IT ticket and this is the reference number P010931869 .
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Elise 💉💉💉💉
(@elise_john85) reported
from
Maidstone, England
@virginmedia Can you tell me how to correct the address on my own! Apparently it’s been incorrect for the 4 years we’ve had your service!
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MNovius
(@MarcusNovius) reported
from
Tonbridge, England
@omaromalleykhan @virginmedia I'm either writing a letter and rejoining 60 days later on a cheap "new customer deal" or just quiting. Such a weird service! Ie non existent
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Elise 💉💉💉💉
(@elise_john85) reported
from
Maidstone, England
@virginmedia The billing address is incorrect though. Your don’t supply the service to the address on the bills
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@virginmedia I've been trying this morning via the phone, online chat and WhatsApp, all I get is robots going in a loop. This is daft I don't want to leave but the only option is to cancel!
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Sean McDonald
(@SeanM_ODP) reported
from
Maidstone, England
@virginmedia As a virgin customer, Uswitch says I have the right to quit if I inform you before the 15th Feb (after price hike). I have now just phoned and you have now said it was the tenth!? What is it please?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Researcher
(@queenie64339913) reported
@virginmedia Hi John Yes John I'm reporting consistent issues with the loss of connection in my household. This has gone on for a very long time . I booked an appointment and was told it was something to do in the area and that it would end and end of January 2021.
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Mona Patel
(@MonaP34) reported
Appalling service from @virginmedia still no working landline and advised again that fix will take 4 -6 hours. Same as yesterday......
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Annie Dwyer
(@anniedw84) reported
@virginmedia get your crap sorted! Can't even watch the match properly without the channel freezing!
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sue rees
(@slr2001) reported
@virginmedia It’s not good enough I have hang on twice for over an hour I am paying for a service I am not receiving
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Handforth PC Clerk
(@carol_xox) reported
Virgin media just froze the hape of ****. BBC it is #WALvIRE
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Kenny Stevenson
(@KennyBrianS7) reported
@virginmedia called up as moving house and was cut off twice!! Tries doing it on your website but it doesn't work! What do I do?
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Lee Hoggarth
(@HoggarthLee) reported
@virginmedia My contract is with virgin media not yodel. I am the customer and am reporting the issue to the company supplying my goods.
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Benny
(@bennymac46) reported
@virginmedia outrageous customer services. Been trying to have a phone line fault fixed for my 81 year old mum in law and I keep getting texts to say it’s fixed ! It’s not someone please help !
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Lee Hoggarth
(@HoggarthLee) reported
@virginmedia trying to actually speak to someone is a complete waste of time. No decent webchat option. No email facility. Shocking customer after sales All I need to do is let them know my bedroom box has not arrived even though had text to say it has?????? @richardbranson
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steph mushrow
(@stephxcx09) reported
@virginmedia how appalling is your customer service refusing to get a manager to come to the phone. Disgusting customer service and you are about to lose a long customer who has been with you for over 20 years