Virgin Media Outage Report in Royal Tunbridge Wells, Kent, England
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The latest reports from users having issues in Royal Tunbridge Wells come from postal codes TN1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royal Tunbridge Wells, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Tunbridge Wells and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (33%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Royal Tunbridge Wells, Kent, England
The most recent Virgin Media outage reports came from the following cities: Royal Tunbridge Wells, Sevenoaks, West Malling, Tonbridge, Maidstone and East Grinstead.
| City | Problem Type | Report Time |
|---|---|---|
 Royal Tunbridge Wells |
Total Blackout | |
| Sevenoaks |
Internet | |
| Sevenoaks |
Internet | |
| West Malling |
Total Blackout | |
| Tonbridge |
Internet | |
| Maidstone |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Royal Tunbridge Wells, England
Latest outage, problems and issue reports in Royal Tunbridge Wells and nearby locations:
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Mark Mchenry
(@markmchenry022) reported
from
Maidstone, England
@virginmedia @steve_e_b1 Sorry I don't belive you, why 10am tomorrow what about the last 24hrs nothing and you really don't care, and with lock down the way your treating us is disgusting
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Jackie highsted
(@HighstedJackie) reported
from
Maidstone, England
@virginmedia 😡😡for the 2nd time this month internet & tv have gone down, no apology email from last time even though was down for 14hrs, will be taking my money else where from tomorrow as this is getting ridiculous #virginmediadown
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Anne-Marie Baker
(@akscotton) reported
from
Royal Tunbridge Wells, England
@virginmedia I have been trying to speak to someone about cancelling my mums broadband contract but keep getting cut off. Please help!
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adedeji adebayo
(@kanur1) reported
from
Maidstone, England
@virginmedia Any news regarding broadband issues in Kent? When do we get service back feeling incapacitated
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Jackie highsted
(@HighstedJackie) reported
from
Maidstone, England
@virginmedia my poor 94yr old dad who sees nobody because of #Covid_19 has had no tv since 2pm today , that is his life line yet your not going to get it sorted till 10am tomorrow 😡disgusting service , well I hope u refund him some of his pension 😤
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Hannah Maxfield
(@HannahMaxfield2) reported
from
Royal Tunbridge Wells, England
I cannot believe that our @virginmedia internet is down AGAIN. (Same issue last week) Working from home is made nearly impossible by these jokers and not a wird of apology. With a holiday coming up I have a lot to do, @virginmedia are doing their best to increase this work load.
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Jackie highsted
(@HighstedJackie) reported
from
Tonbridge, England
@virginmedia can someone please tell me how I cancel my account , your call centres are closed to cancel but open for sales, Iv moved house & need my account closing ASAP can someone please tell me how I do it b4 my patients runs out 😡
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Southborough Sweep
(@southborosweep) reported
from
Royal Tunbridge Wells, England
@virginmedia you really are useless. I've just spent 4 hours on the phone/online trying to find out when my service will be connected and you just put me on hold. I cant even leave because I tried that and you put me on hold for over an hour
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Ant
(@Ant_RTW) reported
from
Royal Tunbridge Wells, England
@EE @nick_pope You are penalised for loyalty. Service providers will always try everything to keep you, but it will often be once you’ve made the decision to move. I had no less than. 5 calls from @virginmedia when I cancelled my contract. That. Ship. Sailed!
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Matt Goss 🇬🇧🇪🇺🏳️🌈
(@Matt_Goss) reported
from
Royal Tunbridge Wells, England
@virginmedia I’m getting pretty sick and tired of paying you almost £70 a month when our internet/TV service has been so poor the last few months in #TunbridgeWells. Will now actively start looking to swap providers.
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia I can’t as the internet is down and I’m not using my data because of @virginmedia have failed to deliver the service I pay a lot of money each month for!
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Rockwell7 😷
(@Rockwell7) reported
from
Maidstone, England
@ItsJosh_Jones @downdetector It's been down for hours in Kent just got a new time for maybe getting net back as 3am tomorrow morning @virginmedia is a joke..
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Ann Hepper
(@AnnHepper) reported
from
Ditton, England
@virginmedia #virginmedia please answer your phone poor Internet connection and paying for a service we are not receiving is not acceptable you need to improve your appalling service
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia Look at the thread, it’s not me that’s not receiving your service!
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia I am moving house and need to cancel my virgin media and nobody is answering the phones - what do I do?!
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Mark Mchenry
(@markmchenry022) reported
from
Maidstone, England
@virginmedia 24hours no tv no nothing, well done at least I won't have to pay you this month, disgusting service rude staff ,thank God I'm out of contract now , there's £110 a month you've lost, you can't even bother to let your wage paying customers whats happening
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Scott mills
(@Scottmills101) reported
from
Hildenborough, England
@virginmedia appreciate you are having staff issues. We have a box not working tried all the online suggestions. Then held for an hour on the helpline. What is the best way to get hold of you. Cheers
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia @Virgin_Victoria @cyclingbetting What a useless response! It’s clearly across the country, your website is down so can’t check faults and no internet is down as well!
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Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@BeanToast @skytv @virginmedia Ahhhhh. Broadband goes down on a regular basis. In TN49HZ. Area. V.M .🙄
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia your customer service is appalling! I need to cancel my contract as moving and nobody is answering the phones. I used the text number and went through a long exchange of messages only to be told I needed to phone!! I have been trying to get through for the past month
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Luther Gravy
(@LutherGravy) reported
Hey @virginmedia, how long am I likely to be on hold here? Been half an hour so far waiting for tech support after being put through by your complaints team (who called me). Am I wasting my time? Don't call me if you can't actually deal with my issue!
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Wayne Bolton
(@WayneBolton13) reported
@virginmedia C-0112202890 compalint reference i made many attempts before complaining to try and sort the issue its been going on for about 3 months now
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Bryan
(@bryanj9124) reported
@virginmedia Yes, engineer was supposed to be here between 12-4 then I got a text saying that the visit has been put on hold due to an investigation into an area problem?
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Bryan
(@bryanj9124) reported
@virginmedia It says broadband issue
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Deepseahoop
(@deepseahoop) reported
So @richardbranson Funny how none of your staff want to talk to me about the fault with my Internet that's been going on for a month yet if i say im leaving I get to speak to someone e immediately shocking "service" @virginmedia
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Buckethead
(@Buckethead004) reported
@virginmedia my fibre broadband Internet in West norwood, south London has been rubbish since 2pm today. I'm only getting speeds of 20Mbps. I'm working from home this week. Why is there not status update saying service is poor?
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TABISH
(@TAB1SH_) reported
@virginmedia Thought your service would be better than @TalkTalk - internet service is poor and customer service is even worse! Disappointed, very disappointed.
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Mike Howe
(@MiguelHowe) reported
@DavePARA_MEDIC @virginmedia Best of luck Dave. Worst customer service ive ever known.
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Craig Brown
(@duffman2310) reported
How long are you meant to wait on hold to speak to someone @virginmedia until it becomes a disgrace, this is the 3rd time I haven’t got hold of anyone. Being a new customer this is shocking customer service.
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Umar Raja
(@ali78600009) reported
@neilmorrison I cannot agree more with the shambolic customer service the regime is “we the pathetic employees are always right and never the customer “ the CEO is useless I have emailed many times with no response this goes to show the level of standards virgin media provide -terrible