Virgin Media outages and service status in Royal Tunbridge Wells, England

Problems in the last 24 hours in Royal Tunbridge Wells, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Tunbridge Wells, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Royal Tunbridge Wells, England

The most recent Virgin Media outage reports came from the following cities: Sevenoaks, West Malling, Maidstone, Tonbridge, and Royal Tunbridge Wells.

City	Problem Type	Report Time
Sevenoaks	Internet	3 days ago
West Malling	Total Blackout	4 days ago
Maidstone	Internet	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Royal Tunbridge Wells, England

Latest outage, problems and issue reports in Royal Tunbridge Wells and nearby locations:

• 
  Caroline roberts (@carolinerob36) reported 1 minute ago from Royal Tunbridge Wells, England

  @rabbiton @virginmedia We had such trouble with them too. 3 times we were let down. One chap claimed he couldn’t climb up a ladder for H&S reasons but knew a chap who would for an extra £50. We had to complain multiple times. Hope they offer you some compensation.

• 
  Peter Gearing (@TheGearing) reported 3 minutes ago from Edenbridge, England

  @VirginMediaCorp It was, however the way I saw it I had a contract. Obviously it's written in the small print nobody reads that it can be changed at any time. Different story if I was to stop paying it altogether! Just left a very bad taste in the mouth and a mistrust of all things Virgin Media

• 
  Scott mills (@Scottmills101) reported 6 minutes ago from Hildenborough, England

  @virginmedia appreciate you are having staff issues. We have a box not working tried all the online suggestions. Then held for an hour on the helpline. What is the best way to get hold of you. Cheers

• 
  StevenHartleyonline (@StevenPHartley) reported 10 minutes ago from Royal Tunbridge Wells, England

  @virginmedia your company has the worst customer service of any media company. I am a customer and have been trying by mail, text and phone to contact you for 10 days regarding my media. Anyone thinking of changing to these guys . DON’T

• 
  South East Timber & Damp (@SETimberDamp) reported 12 minutes ago from Maidstone, England

  Hanging on now for over an hour to @virginmedia after being sold a router for a new flat that I told them had a BT phone socket. Trying to #cancel as landlord wont have additional sockets. Lady put us in hold/SILENT for 55mins - they are hoping we disconnect. #virginmedia

• 
  Daniel W Keenan (@Dank1382) reported 18 minutes ago from Royal Tunbridge Wells, England

  @virginmedia The person I spoke with was very arrogant on the phone and was reading off a script. No help just said there was no record. We have problems with our internet daily and I try to work from home but I always end up in a local coffee shop using their internet that is #btinternet

• 
  Gaëlle Coyle (@GaelleRTW) reported 21 minutes ago from Royal Tunbridge Wells, England

  @_pauledwards @virginmedia I tried watching it and gave up after 5 minutes... and that's with fibre! Awful picture.

• 
  Russ Collard (@RussCollard1) reported 23 minutes ago from Royal Tunbridge Wells, England

  @virginmedia can you please advise contact number who I can contact to discuss an issue with my with email. This is crippling my business and I'm losing money having to deal with it too.

• 
  Eddie Vermeer (@Eddie_Vermeer) reported 24 minutes ago from East Grinstead, England

  @virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.

• 
  THE FEE MG! 👩🏻 (@TMFeeG) reported 28 minutes ago from Maidstone, England

  @virginmedia This is not what happened. It was taken away by the engineer who came to uninstall it 6 months ago! He also cut through the phone line and we have had 6 months of issues trying to get phone line installed. Open Reach have been amazing! I am disgusted with the attitude of VM rep

• 
  Elise 💉💉💉💉 (@elise_john85) reported 33 minutes ago from Maidstone, England

  @virginmedia How do I find out what the service address is that you are using as you seem you be saying that the billing address means nothing

• 
  Hannah Maxfield (@HannahMaxfield2) reported 35 minutes ago from Royal Tunbridge Wells, England

  I cannot believe that our @virginmedia internet is down AGAIN. (Same issue last week) Working from home is made nearly impossible by these jokers and not a wird of apology. With a holiday coming up I have a lot to do, @virginmedia are doing their best to increase this work load.

• 
  Daniel W Keenan (@Dank1382) reported 36 minutes ago from Royal Tunbridge Wells, England

  @virginmedia sort out your call centres! I was told I would get credit due to the problems I’ve been having with the internet. But now I’m told that won’t be happening! #virgininternetdown #allthetime #sortitout

• 
  caroline auckland (@callyauckland) reported 40 minutes ago from Royal Tunbridge Wells, England

  @virginmedia Yes, no issues listed on broadband, ran check. Helpline temp unavailable. Vpns dropping out all the time.

• 
  Ella (@helloellaxo) reported 42 minutes ago from Maidstone, England

  @virginmedia Hi, I’m switching to Virgin broadband next week (being installed) but my Now broadband doesn’t end until the 11th, is that going to be a problem? Can it still be installed? Thank you

• 
  Grumpy Old Gaming (@ShirleyPms40) reported 43 minutes ago from Maidstone, England

  @virginmedia Well you need to sort it out. Bored of the sh1te service and I'm not even a customer anymore.

• 
  Elise 💉💉💉💉 (@elise_john85) reported 54 minutes ago from Maidstone, England

  @virginmedia I haven’t activated a service. I tried to look at whether I’m eligible and that’s the screen I get

• 
  THE FEE MG! 👩🏻 (@TMFeeG) reported 58 minutes ago from Maidstone, England

  @virginmedia You just turned up at my fathers door 6 months after you uninstalled your service following my mother’s death to collect your equipment which you took with you when it was uninstalled. Your rep (David Khan) was very rude to him.

• 
  Steve Roots (@SteveRoots1) reported 59 minutes ago from Royal Tunbridge Wells, England

  @virginmedia your level of service doesn't get any better. 45 minutes on the phone, passed from pillar to post and all points in between and you still won't come and remove your illegally fitted equipment. I wouldn't recommend you if you were the only company on earth. #poor

• 
  Grumpy Old Gaming (@ShirleyPms40) reported 59 minutes ago from Maidstone, England

  @virginmedia Sort out my complaint. Should I just go on LinkedIn and spam your digital marketing manager?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Rebecca Réva (@AvaniEbony666) reported 8 minutes ago

  @virginmedia get your broadband sorted or I WILL WALK AWAY WITHOUT PAYING ANY EXIST CONTRACT FEE AS without due adequate or above standard broadband speed and service which has been for the past 3 weeks I WILL be going elsewhere and you can shove it up the *** or SUCK ON IT

• 
  Old Motherduck (@Old_Motherduck) reported 11 minutes ago

  @virginmedia @JamieGBarry maybe you should make that clear from the beginning and treat loyal customers as first time customers

• 
  Robert 🇬🇧🏴󠁧󠁢󠁳󠁣󠁴󠁿⚽ (@RRS91718) reported 15 minutes ago

  @virginmedia For the 3rd time in under 2 weeks our internet has gone completely down. This is becoming totally unreliable

• 
  d_f1888 (@df1888) reported 16 minutes ago

  @virginmedia @LutzSchueler Shocking customer service from VM. Next step will be contacting the communications ombudsman

• 
  (Lee Warhurst) Hyde FC Academy. Droylsden Juniors (@Droyjfc) reported 22 minutes ago

  @virginmedia Hi, i tried to do that. The virgin worker was rude and uncooperative, I ended up putting the phone down

• 
  Tim 🤘 (@RandomRocker) reported 22 minutes ago

  @PeteUK7 @virginmedia I transferred my mothers account into my name after she passed a few months ago, it all seemed to work but now when I try and login they want my fathers password..who passed away 8 years ago and refuse to let me in without it.. Their account system is awful and they don't care.

• 
  On The Right Side (@antiprotests) reported 24 minutes ago

  @PeteUK7 @virginmedia I’m sorry for your loss, this interaction with @virginmedia just goes to show how “important” the customer journey is to all of the big communications companies. They are just interested in new customers and have little care or empathy with their existing customers.

• 
  Mrs c (@w47carr) reported 26 minutes ago

  So been without WiFi and tv because of @virginmedia outage in barnsley since early morning supposed to be fixed by 5pm tonight and 4g is useless

• 
  Corax (@Refan80) reported 27 minutes ago

  @virginmedia The fix estimate is not 11am tomorrow and not 5pm today. This is unacceptable, and don't tell me to check the link it tells us nothing. I want an actual human to tell me what is going on. For what you charge the service is piss poor.

• 
  Jessica Louise (@jessica54599486) reported 29 minutes ago

  @PeteUK7 @virginmedia When my dad died i had to cancel his holiday, they accidentally sent me there internal conversation which was them discussing not telling me about the death policy (which would give a full refund ) and to only offer a refund on the deposit. Companies are awful