Virgin Media Outage Report in Royal Tunbridge Wells, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royal Tunbridge Wells, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Tunbridge Wells and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Royal Tunbridge Wells, Kent, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, West Malling, Cranbrook, Tonbridge, Sevenoaks and Royal Tunbridge Wells.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Wi-fi | |
| West Malling |
Wi-fi | |
| Cranbrook |
Phone | |
| Tonbridge |
Wi-fi | |
| Sevenoaks |
Internet | |
| Maidstone |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Royal Tunbridge Wells, England
Latest outage, problems and issue reports in Royal Tunbridge Wells and nearby locations:
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Rohan Seal
(@Rohanseal221B) reported
from
Maidstone, England
@virginmedia I have a CS1028 error on my new box. Never used. What shall I do? I called but said there was nothing that could be done …????? #virginmediadown
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Mark O'Brien
(@markandall) reported
from
Tonbridge, England
@virginmedia Yes, the work that was agreed that needed to be done 3 weeks ago, has suddenly with 10mins notice become an issue. I'm working from home, a 3 week last minute delay is crazy 😭
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@virginmedia Thanks not your fault but its an awful business plan. I cant do anything to renew my account so it will cancel. 😵💫🤯
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Elise 💉💉💉💉
(@elise_john85) reported
from
Maidstone, England
@virginmedia Can you tell me how to correct the address on my own! Apparently it’s been incorrect for the 4 years we’ve had your service!
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Rob Strudwick
(@mrbison66) reported
from
Tonbridge, England
@virginmedia No decent broadband service for 3 days in TN9 area why does your website say all OK!
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Elise 💉💉💉💉
(@elise_john85) reported
from
Maidstone, England
@virginmedia O2 have the correct information. The bills from Virgin have the wrong flat number on them. How do I know what you have for the service address? This isn’t clear on the website
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@Matt_Goss @virginmedia I've reached the WhatsApp stage! It's like some stupid maze just to get to the same result as I started with...
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Paul Anderson or Neo
(@PaulAnderson38) reported
from
Royal Tunbridge Wells, England
@virginmedia Sorry but still can't offer to give a fix date? Maybe you should ask @6SGlobal for assistance. Helped with city wide network design and now looking at Country wide Loyal customer since bell cable media days .....
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Elise 💉💉💉💉
(@elise_john85) reported
from
Maidstone, England
@virginmedia I haven’t activated a service. I tried to look at whether I’m eligible and that’s the screen I get
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Elise 💉💉💉💉
(@elise_john85) reported
from
Maidstone, England
@virginmedia How do I find out what the service address is that you are using as you seem you be saying that the billing address means nothing
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Elise 💉💉💉💉
(@elise_john85) reported
from
Maidstone, England
@virginmedia The billing address is incorrect though. Your don’t supply the service to the address on the bills
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Antony Collett
(@heyitsant) reported
from
Maidstone, England
Hey @virginmedia, why is my issue still not resolved? I've spoken to several agents over the past 2-3weeks, all of whom said it was sorted. I have an open IT ticket and this is the reference number P010931869 .
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Russell Lancaster
(@Russlanc269) reported
from
Tonbridge, England
@virginmedia terrible service, I’ve been waiting for 40 minutes on a telephone waiting to get urgent email technical help. Please help!!!
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Collards Upholstery London Limited
(@InfoCollards) reported
from
Royal Tunbridge Wells, England
@virginmedia what the hell is happening to my business email account? Cannot log in to my business!! No explanation, no help! Truly shocking PR #virginmediadown
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@virginmedia I've been trying this morning via the phone, online chat and WhatsApp, all I get is robots going in a loop. This is daft I don't want to leave but the only option is to cancel!
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@virginmedia hello your phone doesn't get answered, the chat bot doesn't work. How can I do the one thing everyone wants to do at the end of their fibre deal- either cancel or get a new deal? #broadband #Useless
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MNovius
(@MarcusNovius) reported
from
Tonbridge, England
@omaromalleykhan @virginmedia I'm either writing a letter and rejoining 60 days later on a cheap "new customer deal" or just quiting. Such a weird service! Ie non existent
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Sean McDonald
(@SeanM_ODP) reported
from
Maidstone, England
@virginmedia As a virgin customer, Uswitch says I have the right to quit if I inform you before the 15th Feb (after price hike). I have now just phoned and you have now said it was the tenth!? What is it please?
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Russ Collard
(@RussCollard1) reported
from
Royal Tunbridge Wells, England
@virginmedia can you please advise contact number who I can contact to discuss an issue with my with email. This is crippling my business and I'm losing money having to deal with it too.
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Michael Carter
(@Michael69078135) reported
from
Maidstone, England
VIRGIN MEDIA WHY CANT I GET “virgin to go or media on my phone” Keeps saying Sign In then it won’t recognise my email address 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Will
(@Shdxwy) reported
@virginmedia is there an outage in salford with internet? It's been on and off for the past few days and it's been off for the last 7 hours it just says connected with no internet and resetting doesn't change anything
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Ashwin
(@BalhamAsh) reported
@virginmedia Not 2h ago when it started. Just checked now as the hub is showing red and you have an issue locally.
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ryan mushens
(@mushy666) reported
@virginmedia tv and broadband down AGAIN. The 3rd time this week and during half term. This service is unacceptable
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Danny Lush
(@Danny_Lush) reported
@virginmedia phoned to cancel, was told they'd sent sn engineer out, waited so long on the phone (over 40mins) that my phone died, tried to register online and it won't accept a password online ir via the app, why do I bother?
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Jane Appleby
(@Jaynedolluk) reported
Despite being disabled + having no mobile phone @virginmedia cannot come to fix my landline for nearly a week so *fingers crossed* I don't get sick/have an accident/need to call the police or anything
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Mr. Jones
(@Jones1986) reported
@virginmedia One last comment, it certainly is the standard of service that can be a expected, I have had similar issues with the your call centres with previous contracts I've had with virgin (only lack of choice brought me back) and heard similar stories from friends/family...
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Holly
(@hollypeacock96) reported
@virginmedia wifi is absolutely terrible, sort it out
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Dave Leishman
(@DaveLeishman79) reported
@virginmedia This WhatsApp is an automated thing trying to set me up as a customer.....am already a customer when a problem with there service
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Blu Mar Ten
(@BluMarTen) reported
@LukeW23071975 @virginmedia @GNetworkComms Off again all last night and all today. Fix it, for the love of Christ
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David Gould
(@dgzipit) reported
I gather that @virginmedia now have a deal with @O2 mobile.Since this happened, the mobile data has been awful around most places I go around Surrey.Can VM please revert back and postpone the Volt service until O2 is able to provide a proper service. Perhaps @Ofcom can help you?