Virgin Media Outage Report in Royal Tunbridge Wells, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Royal Tunbridge Wells come from postal codes TN2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royal Tunbridge Wells, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Tunbridge Wells and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 16: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (55%)
-
Wi-fi (16%)
-
Total Blackout (13%)
-
TV (8%)
-
E-mail (6%)
-
Phone (2%)
Live Outage Map Near Royal Tunbridge Wells, Kent, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Tonbridge, Royal Tunbridge Wells and Aylesford.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Wi-fi | |
| Maidstone |
TV | |
| Maidstone |
TV | |
| Maidstone |
TV | |
| Tonbridge |
Internet | |
| Maidstone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Royal Tunbridge Wells, England
Latest outage, problems and issue reports in Royal Tunbridge Wells and nearby locations:
-
Jo Humphrey
(@JJhumpy) reported
from
Maidstone, England
@virginmedia Yes no service at all ! No broadband no TV! Just green light flashing on router.
-
Mickey Hill
(@MickeyHill83) reported
from
Maidstone, England
@virginmedia I’m a media customer. Id really just appreciate it if someone from your downgrade/cost saving department could ring me. Can pm you my account number etc.
-
Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
Got through to someone in India after 30 mins then the lady cut me off #FFS @virginmedia this is sooo shit!
-
William
(@VirtualWill101) reported
from
Tonbridge, England
No internet for 6 weeks now. @vmbusiness appear incapable of providing anything other than a spectacular lack of service and an abundance of forced empathy and misinformation. Appears even their complaints team don’t care!
-
Martin Cooper
(@mr_coops) reported
from
East Grinstead, England
@TrekinTech @virginmedia Looks like a Wi-fi problem ;)
-
graham wilson
(@dankennik) reported
from
Leybourne, England
@dancludlow 4 bloody fraudulent calls today, 2 claiming to be BT "internet has been compromised " 1 BT loyal customer 35% off something or other. (I'm virgin media) and finally £30 gift from some marketing....I put phone down.
-
Jo Humphrey
(@JJhumpy) reported
from
Maidstone, England
@virginmedia It's back now but would like a credit for the outage!
-
Rob Procter
(@RobertProcter) reported
from
East Grinstead, England
@virginmedia Thanks for coming back to me. It’s just my internet is going slow again probably for about the tenth time I’ve had to call in the last 12 months. So I wanted them to check to see what’s wrong with it. Many thanks, rob
-
Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia shocking customer service in the phone, I just want a new controller but have been on the phone for 1/2 hour asking me to reset the box and router
-
john groves
(@john_groves1308) reported
from
Maidstone, England
@virginmedia are trying to bill me for a service i have never had and try to blame me for not telling them!
-
Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@virginmedia no internet in the TN49HZ. Area , hub will not reconnect , still awaiting advise from customer services , been on hold 40 minutes . Any updates
-
Ant
(@Ant_RTW) reported
from
Royal Tunbridge Wells, England
@EE @nick_pope You are penalised for loyalty. Service providers will always try everything to keep you, but it will often be once you’ve made the decision to move. I had no less than. 5 calls from @virginmedia when I cancelled my contract. That. Ship. Sailed!
-
Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@virginmedia Sorry no help at all , service in my area tells me broadband is good ! But hub is flashing green with green arrows as well I have tried everything from the help contact .
-
Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
@BTCare my tv signal has been shocking these last two weeks. Think i will switch to someone more reliable like @virginmedia
-
Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia @Virgin_Victoria @cyclingbetting What a useless response! It’s clearly across the country, your website is down so can’t check faults and no internet is down as well!
-
Caroline roberts
(@carolinerob36) reported
from
Royal Tunbridge Wells, England
@rabbiton @virginmedia We had such trouble with them too. 3 times we were let down. One chap claimed he couldn’t climb up a ladder for H&S reasons but knew a chap who would for an extra £50. We had to complain multiple times. Hope they offer you some compensation.
-
The Fallen
(@pinski1_) reported
from
Sevenoaks, England
@bohblesku @Worlds6440 @virginmedia @HSBC_UK TBH as awful as they are, they've always been tolerable for me. But once @monzo sort out credit cards, I'll be off like a shot!
-
Daniel W Keenan
(@Dank1382) reported
from
Royal Tunbridge Wells, England
@virginmedia The person I spoke with was very arrogant on the phone and was reading off a script. No help just said there was no record. We have problems with our internet daily and I try to work from home but I always end up in a local coffee shop using their internet that is #btinternet
-
Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
@virginmedia still no phone number after a month since switching! Worst service ever! Still taking my money though ya robbing bastards
-
Daniel W Keenan
(@Dank1382) reported
from
Royal Tunbridge Wells, England
@virginmedia sort out your call centres! I was told I would get credit due to the problems I’ve been having with the internet. But now I’m told that won’t be happening! #virgininternetdown #allthetime #sortitout
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Hutchinstein
(@hutchin5tein) reported
@virginmedia There aren’t. It’s been an issue for approx 2 months now and seems to be getting more frequent
-
Alan Whitehead
(@nffcbigalan1978) reported
@virginmedia I really don’t know what to do other than cancel my contract and go elsewhere. Feel so let down by what I was led to believe as to be the best service in the industry.
-
Catherine Leonard
(@cat_bay) reported
@virginmedia That’s so frustrating. I can’t exactly hang up from work meetings...can they not call again? I’ve been passed from pillar to post today. No one is giving consistent advice or information. Or a solution. I’m probably about to get passed around when I finally get through now
-
Matthew Marshall
(@MattJMarsh) reported
@virginmedia They did not - I spent over 2 hours on the phone to 4 different teams before one cut me off - so I have no confidence in calling back. They claim until I have a password they cannot help me.
-
Liam Meads
(@MeadsLiam) reported
@virginmedia Still waiting since the 24th of December for a call back from a manager yet ever time you call the customer service team they say it’ll be 48hr until they call me back I’m sure the 24th December till the 15th January is longer than 48hr’s
-
Alan Whitehead
(@nffcbigalan1978) reported
@virginmedia No. He said he couldn’t check my setup as there was a problem in the area and an engineer was looking at it. There have been several complains in this area apparently. No reference or anything
-
caroline
(@unityfor2020) reported
@virginmedia Yes, is there an issue in the London TW1 area or is the issue with connection to my house? I am trying to teach lessons..I can't sit on the phone for hours
-
alan ellis
(@mralanellis) reported
@virginmedia it took me 20 min to speak to one of support team for 2 mins, they put me on hold for 45 mins. I gave up, clearly they forgot about me. I have also messaged online. Had poor WiFi for months, tried everything! Just want to upgrade my router. Rubbish #CustomerService
-
Sam Cryer
(@SamCryer1) reported
@virginmedia Well without being an assh*le, your apology isn’t worth much and what you could do as a company to help people at the moment is to offer 6 and 12 month contracts even if they’re slightly more expensive. Why did you change in the first place?
-
Allanna Murphy
(@weeallannaehm) reported
@stevie156478 @virginmedia As long as its listed on their problem list it's OK. Absolute joke for people trying to work from home etc. Their service is terrible. Think a new provider will be next on the list