Virgin Media

Virgin Media Outage Report in Royal Tunbridge Wells, Kent, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Royal Tunbridge Wells come from postal codes TN2.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Royal Tunbridge Wells, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Tunbridge Wells and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Royal Tunbridge Wells, Kent, England 07/02/2025 08:35

July 02: Problems at Virgin Media

Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Royal Tunbridge Wells, Kent, England

The most recent Virgin Media outage reports came from the following cities: Royal Tunbridge Wells, Maidstone and Tonbridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomRoyal Tunbridge Wells TV
United KingdomMaidstone Wi-fi
United KingdomMaidstone Internet
United KingdomMaidstone TV
United KingdomRoyal Tunbridge Wells Internet
United KingdomMaidstone Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Royal Tunbridge Wells, England

Latest outage, problems and issue reports in Royal Tunbridge Wells and nearby locations:

  • SteveRoots1 Steve Roots (@SteveRoots1) reported from Royal Tunbridge Wells, England

    @virginmedia your level of service doesn't get any better. 45 minutes on the phone, passed from pillar to post and all points in between and you still won't come and remove your illegally fitted equipment. I wouldn't recommend you if you were the only company on earth. #poor

  • rosieposexx Rosie ♕☻ (@rosieposexx) reported from Tonbridge, England

    @virginmedia hello I’m at my grandparents who have virgin as their landline supplier and the line seems to be very temperamental and can go down for a whole day with no dial tone and if you ring them it just hangs up. They don’t use mobile phones and I live far (1/2

  • CarolynTGray Dope Old Person 💜 🐳🦋 (@CarolynTGray) reported from Royal Tunbridge Wells, England

    Anyone else #TunbridgeWells having slow @virginmedia internet?

  • SeanM_ODP Sean McDonald (@SeanM_ODP) reported from Maidstone, England

    1hr 15mins on the phone and counting just trying to cancel @virginmedia @VMHelpDesk Disgrace to be honest

  • MarcusNovius MNovius (@MarcusNovius) reported from Royal Tunbridge Wells, England

    @coxy1976 @virginmedia Crazy you got to speak with a human! Took me days to get through via various methods going round in circles just trying to either cancel or renew my broadband. Eventually it was sorted in minutes after hours of my time wasted.

  • PcPresenter PCPresenter (@PcPresenter) reported from Maidstone, England

    @virginmedia If you do not fix the #FuryWhyte fight by 7:30pm, I will cancel my subscription and go to @sky as they seem to be able to hold up their end of a contract.

  • PcPresenter PCPresenter (@PcPresenter) reported from Maidstone, England

    @virginmedia Why is the #FuryWhyte fight not working?? I want compensation for this

  • SeanM_ODP Sean McDonald (@SeanM_ODP) reported from Maidstone, England

    @virginmedia As a virgin customer, Uswitch says I have the right to quit if I inform you before the 15th Feb (after price hike). I have now just phoned and you have now said it was the tenth!? What is it please?

  • MarcusNovius MNovius (@MarcusNovius) reported from Royal Tunbridge Wells, England

    @virginmedia Thanks not your fault but its an awful business plan. I cant do anything to renew my account so it will cancel. 😵‍💫🤯

  • MarcusNovius MNovius (@MarcusNovius) reported from Royal Tunbridge Wells, England

    @virginmedia I've been trying this morning via the phone, online chat and WhatsApp, all I get is robots going in a loop. This is daft I don't want to leave but the only option is to cancel!

  • Michael69078135 Michael Carter (@Michael69078135) reported from Maidstone, England

    VIRGIN MEDIA WHY CANT I GET “virgin to go or media on my phone” Keeps saying Sign In then it won’t recognise my email address 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

  • MarcusNovius MNovius (@MarcusNovius) reported from Tonbridge, England

    @omaromalleykhan @virginmedia I'm either writing a letter and rejoining 60 days later on a cheap "new customer deal" or just quiting. Such a weird service! Ie non existent

  • MarcusNovius MNovius (@MarcusNovius) reported from Royal Tunbridge Wells, England

    @Matt_Goss @virginmedia I've reached the WhatsApp stage! It's like some stupid maze just to get to the same result as I started with...

  • MarcusNovius MNovius (@MarcusNovius) reported from Royal Tunbridge Wells, England

    @virginmedia hello your phone doesn't get answered, the chat bot doesn't work. How can I do the one thing everyone wants to do at the end of their fibre deal- either cancel or get a new deal? #broadband #Useless

  • heyitsant Antony Collett (@heyitsant) reported from Maidstone, England

    Hey @virginmedia, why is my issue still not resolved? I've spoken to several agents over the past 2-3weeks, all of whom said it was sorted. I have an open IT ticket and this is the reference number P010931869 .

  • Rohanseal221B Rohan Seal (@Rohanseal221B) reported from Maidstone, England

    @virginmedia I have a CS1028 error on my new box. Never used. What shall I do? I called but said there was nothing that could be done …????? #virginmediadown

  • elise_john85 Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England

    @virginmedia O2 have the correct information. The bills from Virgin have the wrong flat number on them. How do I know what you have for the service address? This isn’t clear on the website

  • elise_john85 Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England

    @virginmedia How do I find out what the service address is that you are using as you seem you be saying that the billing address means nothing

  • elise_john85 Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England

    @virginmedia The billing address is incorrect though. Your don’t supply the service to the address on the bills

  • elise_john85 Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England

    @virginmedia Can you tell me how to correct the address on my own! Apparently it’s been incorrect for the 4 years we’ve had your service!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • natalieb2689 Natalie Braithwaite (@natalieb2689) reported

    @virginmedia @O2 We’ve been without broadband completely since Friday lunchtime. Fix time keeps getting delayed. All phones on o2 and all down to 3G, occasionally 4G so cannot use my hotspot in order to work. This is ridiculous considering how much money I pay out on airtime!

  • natalieb2689 Natalie Braithwaite (@natalieb2689) reported

    @virginmedia @O2 been without broadband since Friday lunchtime - now down to 3G on o2 so can’t even use my hotspot. Any guidance?

  • rly1989 Rehana (@rly1989) reported

    @virginmedia Hi, my disconnection date from Virgin Media is today, I had Netflix in my package. Will Netflix automatically end today/tomorrow? Or do I need to cancel this separately with Netflix?

  • SusanHa85471577 Susan Harrison (@SusanHa85471577) reported

    @virginmedia That link didn't work. The issue was a virgin media issue yesterday

  • BenWBriscoe Ben Briscoe (@BenWBriscoe) reported

    Brand new @virginmedia customer. Generally impressed. But why is watching Disney +, Netflix etc through Virgin TV so clunky?! Really slow, takes forever to navigate and no ability to navigate these apps with voice… Have I actually downgraded..?!

  • rejectedtheoffa Matt (@rejectedtheoffa) reported

    @LeemingDarren @virginmedia Virgin Media customer services are absolutely awful. And I say that as a current customer. Keep all messages and open a complaint with them. Be prepared for them to say they'll sort it and close your complaint, numerous times. I've never dealt with a bigger bunch of liars

  • SirRodneyFfing The Sanity Clause🖖 (@SirRodneyFfing) reported

    Dear @SkyUK You are as bad as ******* @virginmedia Best regards

  • ShoyebJeeva Shoyeb Jeeva (@ShoyebJeeva) reported

    @lababer @virginmedia Freeview channels not working properly. Crystal palace transmitter.

  • ojaxx2 @Tone (@ojaxx2) reported

    So I managed to finally change my Virgin Media contract into my sole name on Saturday It’s been a nightmare I was promised no interruption in service etc etc Anyway, I’ve had no internet for 48 hours now. Well done @virginmedia 👍🏻

  • AlBooth Al Booth (@AlBooth) reported

    Has anyone else had @virginmedia charging them for services they don’t have? In May I asked about their TV package on the chat service. I still have Sky, I don’t have Virgin TV… but they’ve added it to my broadband bill & said it’ll be £600+ to cancel. Anyone else @BBCWatchdog?