Virgin Media Outage Report in Royal Tunbridge Wells, Kent, England
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Royal Tunbridge Wells come from postal codes TN1 and TN2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royal Tunbridge Wells, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Tunbridge Wells and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (16%)
-
Total Blackout (14%)
-
TV (7%)
-
E-mail (5%)
-
Phone (2%)
Live Outage Map Near Royal Tunbridge Wells, Kent, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Royal Tunbridge Wells, Tonbridge, Sevenoaks and Aylesford.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Internet | |
| Royal Tunbridge Wells |
Internet | |
| Maidstone |
TV | |
| Royal Tunbridge Wells |
TV | |
| Maidstone |
Internet | |
| Maidstone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Royal Tunbridge Wells, England
Latest outage, problems and issue reports in Royal Tunbridge Wells and nearby locations:
-
Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia shocking customer service in the phone, I just want a new controller but have been on the phone for 1/2 hour asking me to reset the box and router
-
The Fallen
(@pinski1_) reported
from
Sevenoaks, England
@bohblesku @Worlds6440 @virginmedia @HSBC_UK TBH as awful as they are, they've always been tolerable for me. But once @monzo sort out credit cards, I'll be off like a shot!
-
Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
Got through to someone in India after 30 mins then the lady cut me off #FFS @virginmedia this is sooo shit!
-
Jo Humphrey
(@JJhumpy) reported
from
Maidstone, England
@virginmedia It's back now but would like a credit for the outage!
-
Caroline roberts
(@carolinerob36) reported
from
Royal Tunbridge Wells, England
@rabbiton @virginmedia We had such trouble with them too. 3 times we were let down. One chap claimed he couldn’t climb up a ladder for H&S reasons but knew a chap who would for an extra £50. We had to complain multiple times. Hope they offer you some compensation.
-
Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
@BTCare my tv signal has been shocking these last two weeks. Think i will switch to someone more reliable like @virginmedia
-
Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia @Virgin_Victoria @cyclingbetting What a useless response! It’s clearly across the country, your website is down so can’t check faults and no internet is down as well!
-
Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@virginmedia no internet in the TN49HZ. Area , hub will not reconnect , still awaiting advise from customer services , been on hold 40 minutes . Any updates
-
Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia I can’t as the internet is down and I’m not using my data because of @virginmedia have failed to deliver the service I pay a lot of money each month for!
-
Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@virginmedia Sorry no help at all , service in my area tells me broadband is good ! But hub is flashing green with green arrows as well I have tried everything from the help contact .
-
Ant
(@Ant_RTW) reported
from
Royal Tunbridge Wells, England
@EE @nick_pope You are penalised for loyalty. Service providers will always try everything to keep you, but it will often be once you’ve made the decision to move. I had no less than. 5 calls from @virginmedia when I cancelled my contract. That. Ship. Sailed!
-
Rob Procter
(@RobertProcter) reported
from
East Grinstead, England
@virginmedia Thanks for coming back to me. It’s just my internet is going slow again probably for about the tenth time I’ve had to call in the last 12 months. So I wanted them to check to see what’s wrong with it. Many thanks, rob
-
Mickey Hill
(@MickeyHill83) reported
from
Maidstone, England
@virginmedia I’m a media customer. Id really just appreciate it if someone from your downgrade/cost saving department could ring me. Can pm you my account number etc.
-
Martin Cooper
(@mr_coops) reported
from
East Grinstead, England
@TrekinTech @virginmedia Looks like a Wi-fi problem ;)
-
graham wilson
(@dankennik) reported
from
Leybourne, England
@dancludlow 4 bloody fraudulent calls today, 2 claiming to be BT "internet has been compromised " 1 BT loyal customer 35% off something or other. (I'm virgin media) and finally £30 gift from some marketing....I put phone down.
-
Daniel W Keenan
(@Dank1382) reported
from
Royal Tunbridge Wells, England
@virginmedia sort out your call centres! I was told I would get credit due to the problems I’ve been having with the internet. But now I’m told that won’t be happening! #virgininternetdown #allthetime #sortitout
-
john groves
(@john_groves1308) reported
from
Maidstone, England
@virginmedia are trying to bill me for a service i have never had and try to blame me for not telling them!
-
Daniel W Keenan
(@Dank1382) reported
from
Royal Tunbridge Wells, England
@virginmedia The person I spoke with was very arrogant on the phone and was reading off a script. No help just said there was no record. We have problems with our internet daily and I try to work from home but I always end up in a local coffee shop using their internet that is #btinternet
-
Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
@virginmedia still no phone number after a month since switching! Worst service ever! Still taking my money though ya robbing bastards
-
William
(@VirtualWill101) reported
from
Tonbridge, England
No internet for 6 weeks now. @vmbusiness appear incapable of providing anything other than a spectacular lack of service and an abundance of forced empathy and misinformation. Appears even their complaints team don’t care!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Ms. Audigier-Jones
(@Audigier_Jones) reported
@virginmedia I’m expected to keep paying a full bill when my phone hasn’t been working for months and I’m still waiting for someone to come and sort out it out?? Not to mention having a rude customer service rep hang up on me during a call 🤨
-
Daniel Gould
(@Gouldy4) reported
@virginmedia Says its fixed but my Internet is not working...
-
The General
(@badgerburger) reported
@virginmedia I did query the bill and all I was told was that it was overdue and I had to pay even though I’ve had a sim for 24 hours. So like I said it’s disgusting treatment of a new customer. Seriously considering switching back to my old provider. As least they weren’t this bad.
-
Jack Peters
(@jackjt8) reported
@virginmedia Did that hours ago and you said nothing was wrong. Clearly I making it up when everyone else is reporting the same issue on Twitter.
-
Libby Featherstone
(@libbyfp2) reported
@virginmedia Useless wouldn’t recommend won’t do anything to help customers and will do anything to save abit of money
-
Sean Davies
(@Sean_R_D) reported
@virginmedia I've been a customer for 4 years. How can this be during the "minimum period".
-
Berris Fueller
(@onraglad) reported
@virginmedia it took me the time it took to drive from Glasgow to Birmingham today to cancel my contract with you. WORST CUSTOMER SERVICE EVER!! I’ve cancelled my direct debit so good luck getting the final payment! #cowboys #richardbranson #taketaketake
-
Gusts Golubevs
(@GuseensLV) reported
@virginmedia FIX THE GARBAGE NET NOW
-
Steve Chamberlain
(@skc177) reported
Customer service @virginmedia is absolutely appalling. I have been going round in circles on their app, their website and now on a chat. Hours wasted, not had a connection for two days and getting nowhere. Broadband is such a vital service nowadays. Need help!!
-
L0ND0N89
(@SamLndn) reported
@virginmedia Honestly I'm to hot and irritated right now to be dealing with someone on a crappy connection to tell me there's no issue when there clearly is