Virgin Media Outage Report in Royal Tunbridge Wells, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royal Tunbridge Wells, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Tunbridge Wells and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Royal Tunbridge Wells, Kent, England
The most recent Virgin Media outage reports came from the following cities: Sevenoaks, Tonbridge, Royal Tunbridge Wells, West Malling and Maidstone.
| City | Problem Type | Report Time |
|---|---|---|
 Sevenoaks |
Internet | |
| Tonbridge |
Internet | |
| Royal Tunbridge Wells |
Total Blackout | |
| Sevenoaks |
Internet | |
| Sevenoaks |
Internet | |
| West Malling |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Royal Tunbridge Wells, England
Latest outage, problems and issue reports in Royal Tunbridge Wells and nearby locations:
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caroline auckland
(@callyauckland) reported
from
Royal Tunbridge Wells, England
Internet really bad this am @virginmedia am trying to wfh. Is there an issue in TN4?
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Elise
(@elise_john85) reported
from
Maidstone, England
Awesome, so effectively @virginmedia raise current loyal customers prices to fund the discount new customers can get in their sale. Roll on buying my own house and not being tied to them anymore. 12 years of this crap!
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Eddie Vermeer
(@Eddie_Vermeer) reported
from
East Grinstead, England
@virginmedia connection is down, your diagnostics state there's a problem and helped me book an engineer but earliest appointment isn't until Tuesday? Seriously? No home phone line for 4/5 days isn't good.
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia Spoke to someone on Friday, the issue is intermittent so going to call back next week. Thanks for the reply
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Niamh Downey
(@NiamhDowneyLDN) reported
from
Royal Tunbridge Wells, England
@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
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caroline auckland
(@callyauckland) reported
from
Royal Tunbridge Wells, England
@virginmedia Yes, no issues listed on broadband, ran check. Helpline temp unavailable. Vpns dropping out all the time.
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Matt Goss 🏳️🌈
(@Matt_Goss) reported
from
Royal Tunbridge Wells, England
So far it has taken me 3 days just to confirm that I do need help from @virginmedia using the message function on the app. I’ve spoken with three different people and they each take a day to reply. I just need a new remote as mine has stopped working! I pay enough each month
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Ella
(@helloellaxo) reported
from
Maidstone, England
@virginmedia Hi, I’m switching to Virgin broadband next week (being installed) but my Now broadband doesn’t end until the 11th, is that going to be a problem? Can it still be installed? Thank you
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South East Timber & Damp
(@SETimberDamp) reported
from
Maidstone, England
Hanging on now for over an hour to @virginmedia after being sold a router for a new flat that I told them had a BT phone socket. Trying to #cancel as landlord wont have additional sockets. Lady put us in hold/SILENT for 55mins - they are hoping we disconnect. #virginmedia
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@virginmedia your company has the worst customer service of any media company. I am a customer and have been trying by mail, text and phone to contact you for 10 days regarding my media. Anyone thinking of changing to these guys . DON’T
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.
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Steve Anderson
(@SteveyA_18) reported
from
Royal Tunbridge Wells, England
@virginmedia Hi there, I was curious to know why my next door neighbour can get your high speed internet services as well as most of the rest of my road, but my flat cannot and so I’m stuck on a maximum of 14Mbps. Anything you can do to help? TIA
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Richard Stanley
(@RichAlStanley) reported
from
Maidstone, England
Have paid £26 for HD live download and quality is terrible @virginmedia. Its pixallating and freezing @SkySport. Is this going to be sorted out? Why is there no message on screen explaining theres a technical problem ?
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@wingealot @virginmedia Don’t sign up with this group . That’s my advice I’ve been with them for a while. Customer service is beyond awful
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
Poor service from @virginmedia couldn't offer the deal on your website to an existing customer. Looks like I'll be going elsewhere
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Jane Exon
(@ExonJane) reported
from
Maidstone, England
@virginmedia I have been trying to cancel my subscription (first year ended in Sept) for weeks. In the end I gave up and cancelled my direct debit... suddenly I’m contacted! Could we please talk please
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Rockwell7 😷
(@Rockwell7) reported
from
Maidstone, England
@ItsJosh_Jones @downdetector It's been down for hours in Kent just got a new time for maybe getting net back as 3am tomorrow morning @virginmedia is a joke..
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Ben Thapa
(@BenThapa82) reported
from
Groombridge, England
@SkyHelpTeam @skytv Wondering if @virginmedia might be able to step in here, and provide a decent service for me in TN1 instead. Always been happy with your service and was sad you weren’t able to cover my London address. 🤞🏽
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
Just in case anyone is thinking of signing up to @virginmedia before Christmas. Don’t! They are an appalling service company. I know I am with them. But not for much longer.
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Gaëlle Coyle
(@GaelleRTW) reported
from
Royal Tunbridge Wells, England
@_pauledwards @virginmedia I tried watching it and gave up after 5 minutes... and that's with fibre! Awful picture.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lostcrusader93
(@Lostcrusader93) reported
@ThatStreamerJez @AmyWosley @virginmedia Is mad because I have never had a problem
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Stuart Ferguson
(@majorclanger73) reported
@virginmedia "Total" is the operative word here, as long as it pops up for two minutes at some point you claim it wasn't a total outage and refuse to pay out. What's the contact address for your ombudsman?
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craig
(@craig49189175) reported
@virginmedia @VirginMediaCC because you are so **** and inept you managed to cancel all my service as requested, however then kept billing me. After 12 hours in total it was eventually sorted. You are now asking for equipment to be sent bk that was sent in feb.
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Han Nah
(@hanGrenade34) reported
@virginmedia It drops out on either,I'd only asked why we couldn't get Internet my daughters room and now since whatever scan you did we have bad Internet everywhere
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Mark Doig
(@MarkDoigFC) reported
@theroyalfactor @virginmedia They are a shambles. They have made working from home so painful and my daughter had so many problems when trying to teach dance lessons by zoom.
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Vijay Balasingham
(@VijayBalasingh1) reported
@virginmedia @vmbusinesshelp I have been promised to get a cal back from a supervisor within 72 hours but never heard of anyone . I have sold my shop in April why would I need a broadband ? When someone telling me there is a close of 3 month notice period ? When specially I’m out of contract already ?
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Adam Green
(@adammichaelgree) reported
@virginmedia Hi i need a Virgin Mobile bill from February 2019. your telephone support won’t provide it to me
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A͓̽n͓̽t͓̽h͓̽o͓̽n͓̽y͓̽ ͓̽J͓̽o͓̽h͓̽n͓̽s͓̽o͓̽n͓̽ 💯
(@AnthonyJohns0n) reported
@virginmedia Our facia is broken from the install! I haven’t been in touch as it takes ages to get an answer!
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peter hully
(@peterhully) reported
@virginmedia Btw I’ve just checked online and the complaint has not been updated since 26/5/21 - the day it was opened. That’s really poor since I spent 80 minutes on the phone to your customer services last week and your engineer has made two visits to my mum in the last five days.
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EmmaB97
(@B97Emma) reported
@virginmedia So ive now managed to find the complaints form. We dont feel valued. For months we've put up with wifi and tv issues due to the roadside box. Now the phone isnt working great so an engineer is coming out. We just want the same deal as everyone else. 2.