Virgin Media Outage Report in Royal Tunbridge Wells, Kent, England
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The latest reports from users having issues in Royal Tunbridge Wells come from postal codes TN1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Royal Tunbridge Wells, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Royal Tunbridge Wells and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Royal Tunbridge Wells, Kent, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Tonbridge, Royal Tunbridge Wells, East Grinstead, West Malling and Cranbrook.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Internet | |
| Tonbridge |
Internet | |
| Royal Tunbridge Wells |
Wi-fi | |
| East Grinstead |
Internet | |
| Maidstone |
Total Blackout | |
| West Malling |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Royal Tunbridge Wells, England
Latest outage, problems and issue reports in Royal Tunbridge Wells and nearby locations:
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia your customer service is appalling! I need to cancel my contract as moving and nobody is answering the phones. I used the text number and went through a long exchange of messages only to be told I needed to phone!! I have been trying to get through for the past month
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Mark Mchenry
(@markmchenry022) reported
from
Maidstone, England
@virginmedia @steve_e_b1 Sorry I don't belive you, why 10am tomorrow what about the last 24hrs nothing and you really don't care, and with lock down the way your treating us is disgusting
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Jackie highsted
(@HighstedJackie) reported
from
Maidstone, England
@virginmedia my poor 94yr old dad who sees nobody because of #Covid_19 has had no tv since 2pm today , that is his life line yet your not going to get it sorted till 10am tomorrow 😡disgusting service , well I hope u refund him some of his pension 😤
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Anne-Marie Baker
(@akscotton) reported
from
Royal Tunbridge Wells, England
@virginmedia I have been trying to speak to someone about cancelling my mums broadband contract but keep getting cut off. Please help!
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Daniel W Keenan
(@Dank1382) reported
from
Royal Tunbridge Wells, England
@virginmedia The person I spoke with was very arrogant on the phone and was reading off a script. No help just said there was no record. We have problems with our internet daily and I try to work from home but I always end up in a local coffee shop using their internet that is #btinternet
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Scott mills
(@Scottmills101) reported
from
Hildenborough, England
@virginmedia appreciate you are having staff issues. We have a box not working tried all the online suggestions. Then held for an hour on the helpline. What is the best way to get hold of you. Cheers
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Daniel W Keenan
(@Dank1382) reported
from
Royal Tunbridge Wells, England
@virginmedia sort out your call centres! I was told I would get credit due to the problems I’ve been having with the internet. But now I’m told that won’t be happening! #virgininternetdown #allthetime #sortitout
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Jackie highsted
(@HighstedJackie) reported
from
Maidstone, England
@virginmedia 😡😡for the 2nd time this month internet & tv have gone down, no apology email from last time even though was down for 14hrs, will be taking my money else where from tomorrow as this is getting ridiculous #virginmediadown
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Matt Goss 🇬🇧🇪🇺🏳️🌈
(@Matt_Goss) reported
from
Royal Tunbridge Wells, England
@virginmedia I’m getting pretty sick and tired of paying you almost £70 a month when our internet/TV service has been so poor the last few months in #TunbridgeWells. Will now actively start looking to swap providers.
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Ant
(@Ant_RTW) reported
from
Royal Tunbridge Wells, England
@EE @nick_pope You are penalised for loyalty. Service providers will always try everything to keep you, but it will often be once you’ve made the decision to move. I had no less than. 5 calls from @virginmedia when I cancelled my contract. That. Ship. Sailed!
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Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@BeanToast @skytv @virginmedia Ahhhhh. Broadband goes down on a regular basis. In TN49HZ. Area. V.M .🙄
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Ann Hepper
(@AnnHepper) reported
from
Ditton, England
@virginmedia #virginmedia please answer your phone poor Internet connection and paying for a service we are not receiving is not acceptable you need to improve your appalling service
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Mark Mchenry
(@markmchenry022) reported
from
Maidstone, England
@virginmedia 24hours no tv no nothing, well done at least I won't have to pay you this month, disgusting service rude staff ,thank God I'm out of contract now , there's £110 a month you've lost, you can't even bother to let your wage paying customers whats happening
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia I can’t as the internet is down and I’m not using my data because of @virginmedia have failed to deliver the service I pay a lot of money each month for!
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Caroline roberts
(@carolinerob36) reported
from
Royal Tunbridge Wells, England
@rabbiton @virginmedia We had such trouble with them too. 3 times we were let down. One chap claimed he couldn’t climb up a ladder for H&S reasons but knew a chap who would for an extra £50. We had to complain multiple times. Hope they offer you some compensation.
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia @Virgin_Victoria @cyclingbetting What a useless response! It’s clearly across the country, your website is down so can’t check faults and no internet is down as well!
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia Look at the thread, it’s not me that’s not receiving your service!
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Martin Cooper
(@mr_coops) reported
from
East Grinstead, England
@TrekinTech @virginmedia Looks like a Wi-fi problem ;)
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Sarah B
(@SarBrad) reported
from
Royal Tunbridge Wells, England
@virginmedia I am moving house and need to cancel my virgin media and nobody is answering the phones - what do I do?!
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Southborough Sweep
(@southborosweep) reported
from
Royal Tunbridge Wells, England
@virginmedia you really are useless. I've just spent 4 hours on the phone/online trying to find out when my service will be connected and you just put me on hold. I cant even leave because I tried that and you put me on hold for over an hour
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ed Crick
(@edcrick) reported
@virginmedia Please do. Why packing hard working English as second language speakers into a crowded noisy call centre using digital phone systems you put them and your customers in a terrible position where all lose out and stress is high. Not good.
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Asif Aslam
(@Asifx3me) reported
@virginmedia I should have had broadband in July and now the earliest for wiring outside is the 7th of September. There have been 2 engineer slots booked since then but no work has been done. I have made several calls to no avail and no one wants to help. They just sound like a broken record
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BallyD🇬🇧🏴
(@DaveBall65) reported
@virginmedia still can’t get saved programs on Virgin go asks me to connect to home network which i am and swivh on local network which I have still no luck ,phones texted E mailed still now answer please advise
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Hristo Ilchovski
(@HIlchovski) reported
@virginmedia I got a text stating the issue was fixed about an hour ago, same with other residents of the development. Would have I been tweeting about it if it was? Your website continuously gives a 404 error, I suggest you up your service levels slightly.
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Andy Jones
(@AndyJ78) reported
@virginmedia They received the parcel at my local depot 5:47am on Saturday 27th August the the day it was due to be delivered however they didn't bother sending it out for delivery. Why do you choose to use such a bad delivery service. I now won't be able to receive the parcel until Thursday.
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RvS
(@stroppe_o) reported
@virginmedia No idea. Broadband and TV mostly down due to lack of service. Website says there ‘issues’ in the area, so it’s your issue rather than one specific to me. This has lasted a week.
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Hristo Ilchovski
(@HIlchovski) reported
@richardbranson , 2 blocks of flats in London with at least 150 apartments have not had Internet for over 60 hours. I am being told on the phone that there is no manager at @virginmedia I can talk to. Perhaps you can help?
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Andy Jones
(@AndyJ78) reported
@virginmedia Closed) our other services went off on the 26th August and we expected to start the new services the following day. Now we won't be able to receive the parcel until Thursday so service for 5 days. Have just spent 30mins on phone to you and all I got was it will be with you this
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Andy Jones
(@AndyJ78) reported
@virginmedia They received the parcel at my local depot 5:47am on Saturday 27th August the the day it was due to be delivered however they didn't bother sending it out for delivery. Why do you choose to use such a bad delivery service. I now want be able to receive the parcel until Thursday.
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🌸🌺
(@y1smin) reported
@virginmedia Are you serious? The same team that can’t help me.