Virgin Media Outage Report in Tonbridge, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Tonbridge come from postal codes TN9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tonbridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tonbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Tonbridge, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Tonbridge, Maidstone, Royal Tunbridge Wells and Aylesford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
TV | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tonbridge, England
Latest outage, problems and issue reports in Tonbridge and nearby locations:
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Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
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Emma Hoyle
(@OohLookItsEmma) reported
from
London, England
@virginmedia a conundrum. If I call your service centre to cancel my service I get routed to the website that doesn’t allow me to cancel or I get routed through to a team that don’t answer. Do I just cancel my direct debit? Then at least you’ll know I’m not longer your customer.
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Adam | Lewis
(@lewis_adam_) reported
from
Ditton, England
@virginmedia Tbh just looking in to cancelling the current package, nothing but ongoing problems with Virgin Media and impossible to talk to someone on the phone without going on hold for hours and even they they can’t resolve issues. Issues stemming back 5years now! 😠
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Gemma Jarrett
(@gemmajarrett) reported
from
London, England
@virginmedia I'm trying to get hold of someone to talk about my account and service but can't get through to anyone - how can I talk to someone?
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
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Chris Wheal
(@whealie) reported
from
London, England
@virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia how can I have a download speed of over 200mps but my upload speed is 0.5 mps. Shocking service recently
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@TobySutton17 @SophieEB @virginmedia They are terrible! Loads of people see the high speed and go for it (like I did!) but the reality is very different. Avoid. 👍🏻
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
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Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
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Chris S
(@CMS200) reported
from
London, England
@virginmedia Not very helpful. If your company can’t fix the issue, why would the community be able to? Spent another hour on the phone again today, again being told I will get a call back in 45 mins. It didn’t happen. Still no email!
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.
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jordan
(@wharfyoung) reported
from
Wateringbury, England
@virginmedia Oh now this is the clincher, I can’t make a complaint online because the account has been disconnected. So when I login it tells me I don’t have access to that page. It’s almost like VM don’t want disgruntled former customers tearing them a new backside in their complaints.
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Keith
(@CridlandKeith) reported
from
London, England
@virginmedia Still not been able to get through to the support team 😢
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@RobHPayne 🏴
(@RobHPayne) reported
from
London, England
@virginmedia I am trying to contact your customer service team regarding #nuisancecalls plaguing my 84 yr old (isolating) Dad, all numbers online are unobtainable or recorded mssgs which cut off - im right in thinking you are a tele-communications provider aren't I ?
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
@virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
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HowardLeigh
(@BHSnapper) reported
from
Biggin Hill, England
@virginmedia Humble sincere apologies...☺ I mistook my Internet password thinking that ws the correct one, only it wasn't... Found the correct one and straight in and problem solved after talking to 2 excellent advisers👍
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Tina Clark
(@Tinalc69) reported
from
London, England
Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sophie
(@s0phiee_xx) reported
@virginmedia I called back as the messaging was not working and no one contacted me from it. I’m not even surprised at this point but yet again I’ve been hung up on. Absolute worst customer service I’ve experienced.
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ANGELA MARTINEZ ACAC
(@AMACACIO) reported
@virginmedia Can you confirm you have not received her letter?? I mean, she has already been on the phone to you, sent you a letter, now you are asking her to send another one? How much does it take to exercise your rights when you are a VM customer? Frustrating and pathetic, really....
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Conchuir MacGiolla Espaig
(@Cdogsoup) reported
@virginmedia is there anybody working today????? I’m having problems with my smart devices connecting to my broadband/WiFi
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Manish Christi
(@manishchristie) reported
@virginmedia 😒because Virgin's chat, phone and postal communications are poor I find tweets instant
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Bayman
(@redhousemoor) reported
@virginmedia Ta but I think VM will be losing a customer when I find an alternative. A reliable slow connection is better than a haphazard fast connection. Reliability and poor customer service are the issues.
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Bekah
(@RebekahNicol) reported
@virginmedia Yes and there are no issues
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ً
(@soominsgf) reported
@virginmedia YOUR WIFI IS SO BAD IT MAKES ME WANT TO K/\/\$. FIX IT IM TRYING TO WATCH ENDING AGAIN
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Lewis Lambert
(@lm13t) reported
@virginmedia any issues in S8 area? Just lost broadband and the self test reports a problem, however the option is ‘book an engineer’
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Quintessential Englishman
(@RonaldJ61016789) reported
@dannywoodward2 Aaw, thank you for the offer. I used Virgin for several years- was originally with Cable & Wireless which of course became Virgin Media. I like virgin media because they reminded a customer of an imminent payment required but allowed you thru lack of funds to pay a few days late.
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trouble
(@troublesgone) reported
@virginmedia my WiFi is down again in the SE9 area !! Can you let me know what’s going on .. kids can’t get online for lessons !!