Virgin Media Outage Report in Tonbridge, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Tonbridge come from postal codes TN9.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tonbridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tonbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 02: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Tonbridge, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Tonbridge, Maidstone and Royal Tunbridge Wells.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tonbridge, England
Latest outage, problems and issue reports in Tonbridge and nearby locations:
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.
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Dr Nick
(@czar_nik) reported
from
London, England
.@virginmedia it's now 9 hours plus and still no response. Rubbish service as usual from Virgin
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Waqas Abbasi
(@waabbaC) reported
from
London, England
@virginmedia can someone please contact me, I have had no BB service since Friday. I’m extremely disappointed with ur customer service. I have been trying to get hold off someone from ur customer service since last two weeks with no luck. Your chat bots are useless. #virginmedia
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CazkikassPhotography
(@KikassP) reported
from
London, England
@virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
@virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia That's to discard physical problems with your cable.
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A҈n҈n҈a҈b҈e҈l҈l҈e҈ H҈i҈l҈l҈
(@gorgeousuk) reported
from
London, England
Virgin media down again. My husband is trying to work from home, I was trying to do some work before I go to work. No television either - rubbish service. #virginmedia
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.
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Sarah Elizabeth Cox
(@spookyjulie) reported
from
London, England
@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)
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Dr Nick
(@czar_nik) reported
from
London, England
@virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.
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Captain Morgan-Evans
(@saschlike) reported
from
London, England
Who needs a man when Virgin Media goes down on me everyday
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Tony Rodd
(@TonyRoddUK) reported
from
London, England
Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia need to find out who to contact about bad single on my mobile????
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James 'Jimmy' Briggs
(@MrBriggsie) reported
from
London, England
@BBCWatchdog #treatloyaltylikeroyalty @virginmedia new customers pay 50% less than what I pay for Broadband and I’ve been a customer for 5 years plus!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Caroldavies
(@Caroldav0117) reported
@virginmedia @NetflixUK Can someone from your complaints team please contact me? I am existing customer out of contract, experiencing financial difficulties and have been told basic package is £75pm! In addition to faults with my service!
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The Edvardz
(@CEdvardz) reported
@virginmedia I have called that number several times in the last 6 weeks. It’s a 15 minute wait and they cannot help. i’m not wasting more time. I’ll just warn your customers about your self confessed theft. People need to know.
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Seanseanysean
(@Seanwest1999) reported
@virginmedia The complaint has been closed with an apology that it is frustrating when appointments get cancelled. How can I escalate this further?
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SouthwestMarine Agency
(@southwestmarine) reported
@virginmedia Yes there no issues ! apart from poor service
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Adrienne
(@mar45) reported
@Virginmedia Help needed please. My TV is stuck on 'Starting Up' screen. All suggestions gratefully received. Becoming desperate. No idea what to do or who to ask. Thanks.
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Jam Sponge
(@JamSponge5) reported
@virginmedia Hi, I got a call from VM, it was basically an upsell. All was well till he said 'landline'. What he did mention though was we should be on the 5.0 hub by now as the 3.0 is being phased out. We've had issues with hub due to amount of devices we use (smart home) .
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TheyCallMeMonsterA
(@MrMRArmitage) reported
@virginmedia M250 Fibre broadband. The service status said there's work affecting our service from 9am to 5pm. But it's no good finding out after the event. You have my email address, it could have been communicated. That would mean my partner having the chance to make other arrangements.
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Paul Bijster
(@paul0363) reported
@virginmedia The service status (both on-line and phone) both say all is well! Have been advised to reboot hub - which makes no difference! One person in thread linked has DM'd to say he has engineer coming as has same issues - also in Dunfermline since Thurs!
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Axii
(@axiis69) reported
@virginmedia Alright, I'll try calling again when I finish work. The other options on your website that I've briefly looked at all ask me to sign in, which I can not do.
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Mike Coackley
(@Mikec653) reported
@virginmedia More delay, customer service said at 9am they could see an order of a new hub in the system, now never an order and all works fine. Dismissed your own technicians failure report and told me to wait for an engineer to arrive with a new hub in another 5 days. Any help?