Virgin Media Outage Report in Tonbridge, Kent, England
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The latest reports from users having issues in Tonbridge come from postal codes TN9 and TN10.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Tonbridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tonbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Tonbridge, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Maidstone, Tonbridge, Royal Tunbridge Wells, West Malling and Cranbrook.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Maidstone |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tonbridge, England
Latest outage, problems and issue reports in Tonbridge and nearby locations:
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia You keep sending me emails and texts confirming what we agreed which are wrong…still how many times can you get this wrong… for a communications company you sure are bad at it!
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Omg this is ridiculous this has been since the 18th June.. I have such poor connection and I am wfh ? An engineer appointment to my house was booked but virgin cancelled? I can’t carry on like this for another week?….
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Carole Winter
(@CaroleWinter) reported
from
Royal Tunbridge Wells, England
@virginmedia Outage and TV connection. I can’t turn the router on and off because I am confined to bed due to an last operation last week.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia They said this issue is affecting my connection as I seem to be connecting to 5 something not 2.4 ghz can anyone help.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Hi I called yesterday and was told my poor Internet connection is due to fault F009107079 even though this does not come up on the service status page? So I can’t track it and see when this will be fixed can you help?
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Paul Anderson or Neo
(@PaulAnderson38) reported
from
Royal Tunbridge Wells, England
@virginmedia Sorry but still can't offer to give a fix date? Maybe you should ask @6SGlobal for assistance. Helped with city wide network design and now looking at Country wide Loyal customer since bell cable media days .....
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Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
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Collards Upholstery London Limited
(@InfoCollards) reported
from
Royal Tunbridge Wells, England
@virginmedia what the hell is happening to my business email account? Cannot log in to my business!! No explanation, no help! Truly shocking PR #virginmediadown
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Claire Newton
(@c_vanadium0509) reported
from
London, England
@virginmedia any updates on the outage in SE London? What is the eta for resolution?
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Gary Brian Smith
(@MrGarySmith) reported
from
London, England
@virginmedia Yeah and speak to a snr complaints Mgr which I’ve attempted 3 times, been promised a call back in 48 hours and each time never got one… seems like they’ve not been trained to use your own phones! #saynotobadcustomerservice
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anne hill
(@gorgeousuk) reported
from
London, England
@virginmedia can you tell me why we had internet issues for the last three days which are now solved, but I still cannot get Netflix, iPlayer, Amazon prime video or Now Tv. I am sick of paying for extra tv services I cannot access. Would you like to refund me for these days?
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Richard Pettet
(@richardpettet) reported
from
London, England
@virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!
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Rob Strudwick
(@mrbison66) reported
from
Tonbridge, England
@virginmedia No decent broadband service for 3 days in TN9 area why does your website say all OK!
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Can you see if fix eta for fault F09107079 is Monday 12th July please
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Russell Lancaster
(@Russlanc269) reported
from
Tonbridge, England
@virginmedia terrible service, I’ve been waiting for 40 minutes on a telephone waiting to get urgent email technical help. Please help!!!
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia WiFi is down in the London SE7 area yet again - that's the 3rd time this month. What's the 'engineering fault' this time, eh? Is it incompetance, apathy or a combination of the two? When will my service be resumed???
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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oh **** I forgot to remove my spooky nickname
(@meulop) reported
@missradders Is there another network available called something like"VM123456" or "virginmedia123456"? On my hub the "Virgin Media" network is a shared network that any VM user can use when visiting, and the network for the actual home has a different name.
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Charlie
(@CharlieJJK) reported
@virginmedia I’ve just gone a loop in trying to report my tv probs online and via phone. You restarted my kit (as I do most days) and cut me off. I’m utterly fed up with the service level. You promised a new set top box that hasn’t materialised.
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av47ar
(@av47ar) reported
@shenry1972 @virginmedia @shenry1972 they use yodel, thats bad news by itself. Your parcel could end up in a bush or 250 miles away yet it's been delivered! No idea why companies use yodel at all.
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Jordan | Twitch.tv/Gamerfiend
(@GamerFiend_) reported
Apologies guys @virginmedia Went down YET AGAIN and ended my stream, my apologies. this is due to sub par internet & I can only apologise.
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Pranali Jalgam
(@PJalgam) reported
@virginmedia super frustrating to get through to CS to cancel my account as I'm relocating countries. Call getting disconnected; being sent from one person to another 😤😤 this is how I spent my Sunday!!
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Lian Stevenson
(@stevenson_lian) reported
@virginmedia Before I was hung up on I was told to order a new box and booster. I have tried to call back to complain and discuss my situation but am told they cannot deal with it and passed on to another dept who cannot deal either. I will probably cancel and go to sky!
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Fi Douglas
(@fidouglas) reported
@virgin @virginmedia The green cabinet at the foot of my driveway is buzzing so loudly it can be clearly heard 50 feet away. Your customer service have confirmed it is one of your cabinets. I consider this a safety issue but it cannot be seen by a technician until 48 hours.
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NewstalkFM
(@NewstalkFM) reported
On this week's Tech Talk with @JessKellyNT: Paul Higgins of Virgin Media about upgrading their network to fibre. Rory Scott, CEO of DropChef explains how the service works and Raluca Saceanu previews next year's Zero Day Con. With thanks to @onesonicaudio
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Les Crisp
(@crisp_les) reported
@virginmedia Have just been on your web message service. The person confirmed that I was right, under no contract so no charges would be made. Completely different to to your agent I spoke with earlier who wanted to charge me £120. Shocking customer service!
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Ash
(@Hash1981) reported
@virginmedia I checked every day and it said no issues