Virgin Media outages and service status in Tonbridge, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Tonbridge, including 1 direct report.
- The most common problems reported in this area mention Wi-fi and Internet.
- The most recent signal from this area was received May 9, 9:30 AM GMT+1.
- Wi-fi (60%)
- Internet (40%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Tonbridge, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tonbridge, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 9: Problems at Virgin Media
Virgin Media is having issues since 07:00 AM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Tonbridge, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Sevenoaks, Royal Tunbridge Wells, Tonbridge, and West Malling.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone
|
Wi-fi | 2 hours ago |
|
Sevenoaks
|
Internet | 4 days ago |
|
Maidstone
|
Internet | 8 days ago |
|
Royal Tunbridge Wells
|
Wi-fi | 11 days ago |
Nearby cities with recent reports
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Tonbridge, England
Latest outage, problems and issue reports in Tonbridge and nearby locations:
-
Carole Winter (@CaroleWinter) reported from Royal Tunbridge Wells, England@virginmedia seriously poor customer service. Inefficient self help website, live chat hopeless. Avoid at all costs - or it will cost you!
-
Nigel randall (@nigelrandall55) reported from Royal Tunbridge Wells, England@virginmedia no internet in the TN49HZ. Area , hub will not reconnect , still awaiting advise from customer services , been on hold 40 minutes . Any updates
-
Sarah B (@SarBrad) reported from Royal Tunbridge Wells, England@virginmedia I am moving house and need to cancel my virgin media and nobody is answering the phones - what do I do?!
-
david (@kentsoc) reported from Biggin Hill, England@virginmedia I keep getting this message when I try and sign into my Virgin Media Account…. “This service can only be accessed by the primary account holder”. I am the primary account holder.
-
Rohan Seal (@Rohanseal221B) reported from Maidstone, England@virginmedia I have a CS1028 error on my new box. Never used. What shall I do? I called but said there was nothing that could be done …????? #virginmediadown
-
Davidp (@Davidp1103) reported from Snodland, England@virginmedia @LeePartridge16 A particularly poor explanation. What you really mea n is that you only offer attractive prices to grab new customers but have little regard for customer loyalty. That's why I left @virginmedia too
-
Daniel W Keenan (@Dank1382) reported from Royal Tunbridge Wells, England@virginmedia sort out your call centres! I was told I would get credit due to the problems I’ve been having with the internet. But now I’m told that won’t be happening! #virgininternetdown #allthetime #sortitout
-
Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England@virginmedia I haven’t activated a service. I tried to look at whether I’m eligible and that’s the screen I get
-
Elise John 🍊 (@kentgirlie) reported from Maidstone, England@virginmedia I can’t as the internet is down and I’m not using my data because of @virginmedia have failed to deliver the service I pay a lot of money each month for!
-
Caroline roberts (@carolinerob36) reported from Royal Tunbridge Wells, England@rabbiton @virginmedia We had such trouble with them too. 3 times we were let down. One chap claimed he couldn’t climb up a ladder for H&S reasons but knew a chap who would for an extra £50. We had to complain multiple times. Hope they offer you some compensation.
-
Jimmy (@jamesmidgley14) reported from Weavering, EnglandI can honestly say do not get @virginmedia internet. It is the worst customer experience that I have ever, ever received. Absolutely screw you over. take my word for it.
-
caroline auckland (@callyauckland) reported from Royal Tunbridge Wells, EnglandInternet really bad this am @virginmedia am trying to wfh. Is there an issue in TN4?
-
Stephen Headley: (@stepheadley) reported from Royal Tunbridge Wells, England@markcatchlove @Chrisitv @virginmedia Said before mate. I switched sometime ago now because of poor service. Spent a fortune one month in telephone bills waiting and waiting and waiting.....still waiting
-
Dope Old Person 💜 🐳🦋 (@CarolynTGray) reported from Royal Tunbridge Wells, EnglandAnyone else #TunbridgeWells having slow @virginmedia internet?
-
Ann Hepper (@AnnHepper) reported from Ditton, England@virginmedia #virginmedia please answer your phone poor Internet connection and paying for a service we are not receiving is not acceptable you need to improve your appalling service
-
Jackie highsted (@HighstedJackie) reported from Maidstone, England@virginmedia my poor 94yr old dad who sees nobody because of #Covid_19 has had no tv since 2pm today , that is his life line yet your not going to get it sorted till 10am tomorrow 😡disgusting service , well I hope u refund him some of his pension 😤
-
Aleysha Daydreamer (@aleyshaeve) reported from Biggin Hill, England@virginmedia my internet has been down for over 4 days. A technician was due today 8-12 but No one turned up! Can’t get thru to call centre. Help please!
-
Sean McDonald (@SeanM_ODP) reported from Maidstone, England1hr 15mins on the phone and counting just trying to cancel @virginmedia @VMHelpDesk Disgrace to be honest
-
Adam | Lewis (@lewis_adam_) reported from Ditton, England@virginmedia Tbh just looking in to cancelling the current package, nothing but ongoing problems with Virgin Media and impossible to talk to someone on the phone without going on hold for hours and even they they can’t resolve issues. Issues stemming back 5years now! 😠
-
Niamh Downey (@NiamhDowneyLDN) reported from Royal Tunbridge Wells, England@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
globalfireforum (@globalfireforum) reported@obbsie @virginmedia Very strange - must be something behind such an outage? Not seen anything of significance yet
-
TM. (@1tninetyfour) reportedFriday evening and my internet is down.. Virgin Media you will crumble! I pay too much for this foolishness 😒
-
BaaBaa (@mumherts) reported@virginmedia what is going on with your customer support? Tried online Bot twice and got bounced out. Been on hold with telephone for 40 mins!!!!! Can someone answer the phone 😡 #virginmedia
-
cameron scotece (@CameronScotece) reported@virginmedia why do I get the worst connection on all devices when I pay £70 a month , shocking connection
-
👾 (@Omersaeela) reportedHi @VirginMedia, my account has been locked and I’ve been trying to contact support for 2 days now with no response. Calls are not being answered at all. I urgently need help setting up my new WiFi device. This level of support is really disappointing. Have no option 👎
-
kelly (@kelly_twidale) reported@virginmedia So things like iplayer will no longer work after 2nd of June ? The problem with a 360 is it doesn’t have recording capabilities which is the main purpose of the v6 it’s ok upgrading the systems but a lot of people like my parents still record not stream
-
Steve Furniss (@SteveFurni7742) reported@O2 @ryjeasterbrook Why is your Virgin Media call line so poor 1 hour 30 minutes waiting today at 8am and no response. On line chat bots are rubbish for specific queries. About the poorest customer service there is
-
Steph Hamstar (@HamstarSteph) reported@virginmedia I dont need a service checker u tell me how to replace the bloody cable and ill do it faster than the enigineer out there because if i ring ashmed from india in your call centre is going to get an ear full u have no idea whats its like to have no internet and no o2 signal
-
londonswa (@TRFCSW19) reported@virginmedia your engineer came yesterday and lied about someone coming today to solve an issue he couldn’t fix. Now your online booking system not working. Been on hold for an hour now trying to speak to someone. Still no WiFi. Great way to treat a customer of 20years
-
Simon White (@Razor1967) reported@virginmedia just a quick question, are your phones down today , been trying to get through for 90 mins only for you to hang up on me.