Virgin Media

Virgin Media Outage Report in Tonbridge, Kent, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Tonbridge, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Tonbridge and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Tonbridge, Kent, England 03/29/2024 07:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (15%)

    Wi-fi (15%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Tonbridge, Kent, England

The most recent Virgin Media outage reports came from the following cities: London, Maidstone, Royal Tunbridge Wells, Cranbrook and Tonbridge.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon E-mail
United KingdomLondon E-mail

Community Discussion

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Virgin Media Issues Reports Near Tonbridge, England

Latest outage, problems and issue reports in Tonbridge and nearby locations:

  • mun2010cr Maisy Ray (@mun2010cr) reported from London, England

    @virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia

  • pussinpjs1 linda holmes (@pussinpjs1) reported from London, England

    @virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔

  • SETimberDamp South East Timber & Damp (@SETimberDamp) reported from Maidstone, England

    Hanging on now for over an hour to @virginmedia after being sold a router for a new flat that I told them had a BT phone socket. Trying to #cancel as landlord wont have additional sockets. Lady put us in hold/SILENT for 55mins - they are hoping we disconnect. #virginmedia

  • Caleb_Parker 𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀 (@Caleb_Parker) reported from London, England

    @virginmedia Yes after a 5 hour outage during a key work time did me it came back up. But I’m more disappointed in the delay in customer service response time.

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    @virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!

  • RaphPH Raph Pour-Hashemi (@RaphPH) reported from London, England

    @virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.

  • ssb316 Ssb316 (@ssb316) reported from London, England

    @virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.

  • mun2010cr Maisy Ray (@mun2010cr) reported from London, England

    Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia

  • Caleb_Parker 𝐂𝐚𝐥𝐞𝐛 𝐏𝐚𝐫𝐤𝐞𝐫 🚀 (@Caleb_Parker) reported from London, England

    @virginmedia Hey, my broadband is down. Your website says there is a known service issue. Can you advise when it’s coming back up, as I’m working from home and need access.

  • matthewcarter7 Matthew Carter (@matthewcarter7) reported from London, England

    @Thecarmagdriver @virginmedia 1) ISP hardware is total shite (Virgin in Particular) don’t use it. It is worth what you paid for it £0. 2) Draytek router and Ruckus wifi (connected via Cat6) is what you need to distribute throughout house (a single WiFi point is never going to work)! 3) it will cost money!

  • elise_john85 Elise (@elise_john85) reported from Maidstone, England

    Awesome, so effectively @virginmedia raise current loyal customers prices to fund the discount new customers can get in their sale. Roll on buying my own house and not being tied to them anymore. 12 years of this crap!

  • SaraBarman Sara Barman (@SaraBarman) reported from London, England

    @virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    @virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.

  • yoelbrightman Yoel Brightman (@yoelbrightman) reported from London, England

    Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.

  • RaphPH Raph Pour-Hashemi (@RaphPH) reported from London, England

    @virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please

  • alewis2106 Alex Lewis (@alewis2106) reported from London, England

    Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!

  • SaraBarman Sara Barman (@SaraBarman) reported from London, England

    @virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TriplespressoMM Triple Espresso (@TriplespressoMM) reported

    @virginmedia Worst service I’ve had from a company in a long time. All bots and resolution. You say you take data protection seriously. But can do nothing to help me change my password and protect my data. Absolute joke.

  • BarneyB38795411 Barney Brown (@BarneyB38795411) reported

    @virginmedia been on the phone to moving team only a 45min wait. To be then forwarded to cancelations as don’t provide virgin at new address. Another 45min wait to then be told it’s moving team & then they hang up. No call back despite saying they-would call back if it went dead

  • _psmac Paul Smith (@_psmac) reported

    @virginmedia I mean, it’s in this thread, but ok. My wife phoned up to renew our bundle and the agent “accidentally” cancelled our daughters mobile contract. Now want to charge silly money to add it back on or just cancel the number. Mistakes are unfortunate, but this is full on incompetence.

  • RyanHunt222 Ryan Hunt (@RyanHunt222) reported

    @virginmedia Virgin, I finally got through to someone who promised to log a complaint and confirm the complaint was logged by sending me an email - never received.

  • jmcoleman1989 Jonathan Coleman (@jmcoleman1989) reported

    @virginmedia have you got unannounced issues in the B31 area? for WEEKS We have been getting less than 50% of the speed we pay for (80 vs 200) I have spent money replacing all of the wired connections in the house, helps for a very short while then back to lower speeds

  • MooOughton Moo Oughton (@MooOughton) reported

    @virginmedia Yes it is down to the migration. Please call me on 07767 674775 for an explanation of the problem. This needs to be fixed asap as they are so old.

  • jimd198421 James Dodds (@jimd198421) reported

    @virginmedia Everybody that I know that has virgin I will be letting them know about the service I’m getting and maybe you will lose their custom as well.

  • CryptoEaling121 issam (@CryptoEaling121) reported

    @virginmedia Once price goes into default customer asks to renew contract & instead of rewarding them for being with you, you ask for almost double what they were paying. Very disrespectful to treat people like fools. Don't play this silly game @richardbranson

  • spotthefrogs cc (@spotthefrogs) reported

    Virgin media is rubbish. Tv unwatchable, broadband barely ever working and apparently ‘no issues’. Happens way too often

  • BenWild1 Ben Wild (@BenWild1) reported

    @virginmedia @ManajDurim we had same issue last year - denied making the offer.. currently same issue again this year (but screenshotted this year).. 2weeks later still not resolved