Virgin Media Outage Report in Cranbrook, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cranbrook, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cranbrook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 13: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Cranbrook, Kent, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Royal Tunbridge Wells and Tonbridge.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Internet | |
| Royal Tunbridge Wells |
Internet | |
| Maidstone |
TV | |
| Royal Tunbridge Wells |
TV | |
| Maidstone |
Internet | |
| Maidstone |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cranbrook, England
Latest outage, problems and issue reports in Cranbrook and nearby locations:
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Abi
(@AbiMuddiman) reported
from
Royal Tunbridge Wells, England
@virginmedia I keep filling out the form with my address to return my old router and the returns bag never turns up, I’ve now been charged £40? How can I get this removed please?
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THE FEE MG! 👩🏻
(@TMFeeG) reported
from
Maidstone, England
@virginmedia No he is NOT! I have called and logged the complaint. Your rep who came to the door around an hour ago was extremely rude. I am utterly disgusted that he could treat an elderly partially deaf gentleman this way. Had I not witnessed it for myself I may not have believed it.
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
Poor service from @virginmedia couldn't offer the deal on your website to an existing customer. Looks like I'll be going elsewhere
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THE FEE MG! 👩🏻
(@TMFeeG) reported
from
Maidstone, England
@virginmedia This is not what happened. It was taken away by the engineer who came to uninstall it 6 months ago! He also cut through the phone line and we have had 6 months of issues trying to get phone line installed. Open Reach have been amazing! I am disgusted with the attitude of VM rep
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jordan
(@wharfyoung) reported
from
Wateringbury, England
@virginmedia Oh now this is the clincher, I can’t make a complaint online because the account has been disconnected. So when I login it tells me I don’t have access to that page. It’s almost like VM don’t want disgruntled former customers tearing them a new backside in their complaints.
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Elise
(@elise_john85) reported
from
Maidstone, England
@virginmedia Nothing was happening that was the issue. After nearly 2 hours and 4 reboots I was finally able to start my working day
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Steve Anderson
(@SteveyA_18) reported
from
Royal Tunbridge Wells, England
@virginmedia Hi there, I was curious to know why my next door neighbour can get your high speed internet services as well as most of the rest of my road, but my flat cannot and so I’m stuck on a maximum of 14Mbps. Anything you can do to help? TIA
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Grumpy Old Gaming
(@ShirleyPms40) reported
from
Maidstone, England
@virginmedia Well you need to sort it out. Bored of the sh1te service and I'm not even a customer anymore.
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Russ Collard
(@RussCollard1) reported
from
Royal Tunbridge Wells, England
@virginmedia can you please advise contact number who I can contact to discuss an issue with my with email. This is crippling my business and I'm losing money having to deal with it too.
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Grumpy Old Gaming
(@ShirleyPms40) reported
from
Maidstone, England
@virginmedia Sort out my complaint. Should I just go on LinkedIn and spam your digital marketing manager?
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Russell Lancaster
(@Russlanc269) reported
from
Tonbridge, England
@virginmedia terrible service, I’ve been waiting for 40 minutes on a telephone waiting to get urgent email technical help. Please help!!!
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Rob Strudwick
(@mrbison66) reported
from
Tonbridge, England
@virginmedia No decent broadband service for 3 days in TN9 area why does your website say all OK!
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Paul Anderson or Neo
(@PaulAnderson38) reported
from
Royal Tunbridge Wells, England
@virginmedia Sorry but still can't offer to give a fix date? Maybe you should ask @6SGlobal for assistance. Helped with city wide network design and now looking at Country wide Loyal customer since bell cable media days .....
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Elise
(@elise_john85) reported
from
Maidstone, England
I do love a Friday morning where my @virginmedia broadband is a crock of **** 😠 it’s not like I have work to get done
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Collards Upholstery London Limited
(@InfoCollards) reported
from
Royal Tunbridge Wells, England
@virginmedia what the hell is happening to my business email account? Cannot log in to my business!! No explanation, no help! Truly shocking PR #virginmediadown
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Carole Winter
(@CaroleWinter) reported
from
Royal Tunbridge Wells, England
@virginmedia seriously poor customer service. Inefficient self help website, live chat hopeless. Avoid at all costs - or it will cost you!
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia Spoke to someone on Friday, the issue is intermittent so going to call back next week. Thanks for the reply
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THE FEE MG! 👩🏻
(@TMFeeG) reported
from
Maidstone, England
@virginmedia You just turned up at my fathers door 6 months after you uninstalled your service following my mother’s death to collect your equipment which you took with you when it was uninstalled. Your rep (David Khan) was very rude to him.
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia how can I have a download speed of over 200mps but my upload speed is 0.5 mps. Shocking service recently
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Carole Winter
(@CaroleWinter) reported
from
Royal Tunbridge Wells, England
@virginmedia Outage and TV connection. I can’t turn the router on and off because I am confined to bed due to an last operation last week.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Joss
(@jds_SaintAllan) reported
@virginmedia I have reached out to your team!! They are part of the problem, as they did nothing! And why is my complaint not showing on my account despite receiving confirmation? @VM02news. @Ofcom
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Kathleen Dow
(@kathleendow) reported
@virginmedia …. What a **** show! Since my husband left 2 1/2 years ago I’ve been paying this account you’ve been taking my money happily without a password and yet all of a sudden you’ve taken my money with no service!! Absolute thieves!!! I want my money back
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2xpress
(@2xpressfreely) reported
When will @virginmedia site b bk up? Signed up as new customer & wanted to login 4 the 1st time & see what's what but all day it's been down. Not filling me with confidence, thinking I should cancel within the 2week cooling off period. Who works on a website during business hrs!
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Khaleesi Michaela
(@michaelameerkat) reported
@virginmedia Awful. Another day of no service for 3.5 hours. This is happening all the time now. No compensation received but lots of disruption and needing to use my 4G for working. If this continues I’m going to have to leave.
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★ K ★
(@MissModette) reported
Why ******** am I paying @virginmedia a **** load per month for non existent broadband? This is the third time it’s been down this month, I want to know how I can get out of my contract because you aren’t providing what I’m paying for.
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Chris
(@ChrisVarnava) reported
@virginmedia Hello. Is there any update as to when this issue is to be resolved and do you have a work around for us in the meantime? Thanks Chris
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Ade Reynolds
(@adereynolds) reported
@virginmedia @pcsavage Everyone has done all the steps a thousand times. It's your poor service that's the issue.
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Melanie 🔞😵💫
(@Melissa10068642) reported
@virginmedia Yes but I have made a complaint because this has totalled in about 32 hours of outages within the last 2 weeks.
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Desi R. Ivanova
(@desirivanova) reported
Hey @virginmedia, I’ve been having issues with broadband for a number of days now, with connection dropping every few hours. I tried all troubleshooting suggestions and tried (unsuccessfully) to chat with you via your website. Could you pls look into this? Thanks!
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Tom
(@perseus_artemis) reported
@ohthatclock @virginmedia We have had issues recently ... looking at leaving them for Sky