Virgin Media Outage Report in Cranbrook, Kent, England
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The latest reports from users having issues in Cranbrook come from postal codes TN17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Cranbrook, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Cranbrook and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Cranbrook, Kent, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Cranbrook, Tonbridge and Royal Tunbridge Wells.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Wi-fi | |
| Cranbrook |
Phone | |
| Tonbridge |
Wi-fi | |
| Maidstone |
Total Blackout | |
| Royal Tunbridge Wells |
Wi-fi | |
| Tonbridge |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Cranbrook, England
Latest outage, problems and issue reports in Cranbrook and nearby locations:
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Rockwell7 😷
(@Rockwell7) reported
from
Maidstone, England
@ItsJosh_Jones @downdetector It's been down for hours in Kent just got a new time for maybe getting net back as 3am tomorrow morning @virginmedia is a joke..
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South East Timber & Damp
(@SETimberDamp) reported
from
Maidstone, England
Hanging on now for over an hour to @virginmedia after being sold a router for a new flat that I told them had a BT phone socket. Trying to #cancel as landlord wont have additional sockets. Lady put us in hold/SILENT for 55mins - they are hoping we disconnect. #virginmedia
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia Spoke to someone on Friday, the issue is intermittent so going to call back next week. Thanks for the reply
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@virginmedia your company has the worst customer service of any media company. I am a customer and have been trying by mail, text and phone to contact you for 10 days regarding my media. Anyone thinking of changing to these guys . DON’T
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
Poor service from @virginmedia couldn't offer the deal on your website to an existing customer. Looks like I'll be going elsewhere
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Richard Stanley
(@RichAlStanley) reported
from
Maidstone, England
Have paid £26 for HD live download and quality is terrible @virginmedia. Its pixallating and freezing @SkySport. Is this going to be sorted out? Why is there no message on screen explaining theres a technical problem ?
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Matt Goss 🏳️🌈
(@Matt_Goss) reported
from
Royal Tunbridge Wells, England
So far it has taken me 3 days just to confirm that I do need help from @virginmedia using the message function on the app. I’ve spoken with three different people and they each take a day to reply. I just need a new remote as mine has stopped working! I pay enough each month
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Ella
(@helloellaxo) reported
from
Maidstone, England
@virginmedia Hi, I’m switching to Virgin broadband next week (being installed) but my Now broadband doesn’t end until the 11th, is that going to be a problem? Can it still be installed? Thank you
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adedeji adebayo
(@kanur1) reported
from
Maidstone, England
@virginmedia Any news regarding broadband issues in Kent? When do we get service back feeling incapacitated
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@wingealot @virginmedia Don’t sign up with this group . That’s my advice I’ve been with them for a while. Customer service is beyond awful
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.
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caroline auckland
(@callyauckland) reported
from
Royal Tunbridge Wells, England
@virginmedia Yes, no issues listed on broadband, ran check. Helpline temp unavailable. Vpns dropping out all the time.
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Elise
(@elise_john85) reported
from
Maidstone, England
Awesome, so effectively @virginmedia raise current loyal customers prices to fund the discount new customers can get in their sale. Roll on buying my own house and not being tied to them anymore. 12 years of this crap!
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
Just in case anyone is thinking of signing up to @virginmedia before Christmas. Don’t! They are an appalling service company. I know I am with them. But not for much longer.
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Gaëlle Coyle
(@GaelleRTW) reported
from
Royal Tunbridge Wells, England
@_pauledwards @virginmedia I tried watching it and gave up after 5 minutes... and that's with fibre! Awful picture.
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caroline auckland
(@callyauckland) reported
from
Royal Tunbridge Wells, England
Internet really bad this am @virginmedia am trying to wfh. Is there an issue in TN4?
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Niamh Downey
(@NiamhDowneyLDN) reported
from
Royal Tunbridge Wells, England
@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia how can I have a download speed of over 200mps but my upload speed is 0.5 mps. Shocking service recently
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Steve Anderson
(@SteveyA_18) reported
from
Royal Tunbridge Wells, England
@virginmedia Hi there, I was curious to know why my next door neighbour can get your high speed internet services as well as most of the rest of my road, but my flat cannot and so I’m stuck on a maximum of 14Mbps. Anything you can do to help? TIA
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Jane Exon
(@ExonJane) reported
from
Maidstone, England
@virginmedia I have been trying to cancel my subscription (first year ended in Sept) for weeks. In the end I gave up and cancelled my direct debit... suddenly I’m contacted! Could we please talk please
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matt Senior
(@MattSenior84) reported
@virginmedia how come for nearly a week now the YouTube app hasn't worked on my tivo box. It works on every other device and the other apps work. I've rebooted it and get no errors just a spinning purple circle
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Lindsey 🇬🇧 Defend Free Speech🇬🇧
(@campers_moll) reported
@virginmedia Test says there’s an intermittent signal issue in my area. BN10 7. Currently 56mps any update on issue?
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Chris
(@ChrisWantsSleep) reported
@virginmedia I'm not worried about the service check website, I'm worried that my Internet connection doesn't work.
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richard beaumont
(@richbeaucoach) reported
@virginmedia arranged pre site visit for yesterday and nobody showed. After 50mins wait on telephone was advised ‘no engineer’ available. No contact with me to advise. Awful service. I took a day off work for that !
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imagesbygary
(@garyhorneimages) reported
Why is @virginmedia #virginmobile down again 😡🤬 no signal, trying to work from home
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Mighty Igor
(@mightyigor) reported
@virginmedia The staff community just copy and paste the same response. The fact that there are numerous posts on it means it's an issue you should be resolving.
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Daniel Marques
(@dfmnet) reported
@virginmedia please fix my Internet... I need to play COD... Sorry, work from home.
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CecilParkMark
(@humphris_mark) reported
@virginmedia thanks - but i can't connect to that link either by wifi or cellular dat connections - does this mean there's a widespread issue?
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia No, no one has ever used my email to login on your forums. In the meantime it’s DAY 6 with no Internet service, good job Virgin in supporting us fixing this 👍🏼
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Richard Beenham
(@RickBeenham) reported
@virginmedia Just done that. It’s still showing as no service.