Virgin Media Outage Report in Maidstone, Kent, England
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The latest reports from users having issues in Maidstone come from postal codes ME17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Maidstone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Tonbridge, Gravesend, Gillingham, Chatham, Maidstone, Royal Tunbridge Wells and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 Tonbridge |
Wi-fi | |
| Gravesend |
Internet | |
| Gillingham |
Internet | |
| Gravesend |
Internet | |
| Chatham |
Internet | |
| Chatham |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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Lawrence Hooker
(@goonerlgh) reported
from
Gillingham, England
@virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help
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Niamh Downey
(@NiamhDowneyLDN) reported
from
Royal Tunbridge Wells, England
@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?
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mark longhurst
(@scholes1976) reported
from
Snodland, England
@virginmedia been trying to ring you guys for nearly an hour to report a problem our broadband!!!
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@wingealot @virginmedia Don’t sign up with this group . That’s my advice I’ve been with them for a while. Customer service is beyond awful
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Rochester Boy. 🇬🇧🇬🇧🇬🇧
(@polhilljim) reported
from
Rochester, England
@virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text
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Geoff Watkins
(@DronePilotGeoff) reported
from
Gillingham, England
@fasurveyors @virginmedia I have to say; I’m normally pretty pleased with @virginmedia internet. It’s normally fast and reliable. But last couple of days has been awful. It’s getting too expensive as well
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Sam #GSBOUT
(@_SamButler) reported
from
Rochester, England
@virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@virginmedia your company has the worst customer service of any media company. I am a customer and have been trying by mail, text and phone to contact you for 10 days regarding my media. Anyone thinking of changing to these guys . DON’T
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!
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Troy Williams
(@troyaaron) reported
from
Sittingbourne, England
@virginmedia I've been in an online chat for nearly 2 hours today just to arrange transfer of services to my new house. I've led the conversation entirely. I'm not even going to report the CMs identity. Just wanted you to know how bad the experience was.
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Laura Underhill
(@LauraBaalham) reported
from
Snodland, England
@virginmedia Absolute rubbish. Try calling to speak to someone...no answer. Try online...email address is completely different to my account. Date of last bill&account details don’t match. Complete load of crap. Won’t be paying my bill so at least someone will contact me 🤬
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TDF TT
(@TDF_TT) reported
from
Gillingham, England
@virginmedia TV outage ME4?
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
Just in case anyone is thinking of signing up to @virginmedia before Christmas. Don’t! They are an appalling service company. I know I am with them. But not for much longer.
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Robert Shaw
(@hungoverdrawn) reported
from
Wainscott, England
@virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.
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Jane Exon
(@ExonJane) reported
from
Maidstone, England
@virginmedia I have been trying to cancel my subscription (first year ended in Sept) for weeks. In the end I gave up and cancelled my direct debit... suddenly I’m contacted! Could we please talk please
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sarah aldridge
(@sarahaldridge73) reported
from
Sittingbourne, England
@virginmedia awful customer service in my experience. Been trying to cancel contract since yesterday with no success! On line chat refer to team but they don’t respond and phone lines cut you off after 55 minutes of holding on!
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MidKent Travel
(@MidkentTravel) reported
from
Gravesend, England
@virginmedia Can you please private message me, I have a log on issue.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris
(@Chris70862708) reported
@virginmedia I have called up. Sent sms many times and they refuse to come look at the issue. It’s a disgrace
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melodiouscode
(@melodiouscode) reported
Now that I finally have a @virginmedia engineer here they are finding physical issues, like damaged cables in the pit under the pavement. If only customer service had listened to me why I said 3 repeated factory resets of the router wouldn't solve anything. 1/x
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ben rosenfeld
(@benrosenfeld15) reported
@virginmedia I keep calling 150, selecting issue with broadband and then it just sends me a TEXT saying if I have further problems to click the link. Continuous cycle. I'm not actually getting anywhere!
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ASM_London
(@ASM_London) reported
@virginmedia stop using CV-19 as a reason for poor performance & customer services. Cancelled account in March & 2 months later I’m being charged repeatedly for not returning the equipment. Tell me the address and I’ll deliver by hand. Your call centre staff are an Absolute Joke
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Megan Whitton
(@PegWhitton) reported
@Libra_Comms @LDesesperes @virginmedia Yep, they had an incorrect number for my husband - sent him an email saying the complaint had been resolved as they hadn’t been able to contact him. He followed up with another complaint and has spoken with ofcom.
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Stephen Powell
(@stevio36) reported
@StaiteAnt @LDesesperes @virginmedia I hyhad that problem as well as they only want you to upgrade, is the customer service in India by any chance
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Carl Rodger-Fox
(@Carlitofox) reported
@virginmedia @BigPhilOn De24 also out second outage this week please confirm how much my bill will credited/reduced thank you
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Megan Whitton
(@PegWhitton) reported
@virginmedia I believe you’ve been speaking with my husband about a resolution. Though your current offering is ‘apology to customer’ - far less than satisfactory considering how you’ve treated us thus far
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Jimmy Swanston
(@jimswanstonlive) reported
@LDesesperes @virginmedia They never reduce my bill they just put it up even when I can’t pay it at the mo they don’t help
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MarkAmos
(@KenMamos) reported
The only time I use my @virginmedia landline, is to call @virginmedia to tell them my @virginmedia WiFi is not working (again)……!!🤬