Virgin Media

Virgin Media Outage Report in Maidstone, Kent, England

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The latest reports from users having issues in Maidstone come from postal codes ME15.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Maidstone, Kent, England 12/28/2025 21:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Maidstone, Kent, England

The most recent Virgin Media outage reports came from the following cities: Tonbridge, Rochester, Maidstone, Royal Tunbridge Wells, Chatham, Gillingham, Snodland and Gravesend.

Loading map, please wait...
City Problem Type Report Time
United KingdomTonbridge Internet
United KingdomRochester Internet
United KingdomMaidstone TV
United KingdomTonbridge Internet
United KingdomRoyal Tunbridge Wells Phone
United KingdomRoyal Tunbridge Wells Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @virginmedia during these hard times any chance off adding movies to my subscription for free for a while. Help keep kids entertained. Ta

  • TomzEvz5 X (@TomzEvz5) reported from Wainscott, England

    If I had a pound for everytime @virginmedia went down I'd finally be able to afford my Internet bill... #virginmedia #virgindown #virgin #sortitoutlove

  • jamesmidgley14 Jimmy (@jamesmidgley14) reported from Weavering, England

    I can honestly say do not get @virginmedia internet. It is the worst customer experience that I have ever, ever received. Absolutely screw you over. take my word for it.

  • HeatherT1604 Heather Tingey (@HeatherT1604) reported from Sittingbourne, England

    @virginmedia @afcsmith1886 We are getting exactly the same. Saying service is fine but a couple of us, in the area ME10 have no TV or Internet.

  • MrG48 Mr.G - Longy - Graham (@MrG48) reported from Gillingham, England

    @virginmedia your output in ME7 is shocking this evening. Having to use my 3G signal. Pc and iPad failing.

  • 0katiehunt Katie (@0katiehunt) reported from Rochester, England

    @virginmedia my WiFi should have been activated yesterday, it still hasn’t activated and saying there’s a connection problem, help!

  • Peter_AFC_ J.C (@Peter_AFC_) reported from Rochester, England

    @virginmedia would someone please be able to contact me. Having WiFi issues think HUB needs replacing. Unable to call in as closed and chat system having no luck. Need WiFi to work from home.

  • darrenh67 Dazzle (@darrenh67) reported from Rochester, England

    @virginmedia What a load of bollox phone sends to same place it’s all shit

  • CathRoseBiebTWx CatherineRosex (@CathRoseBiebTWx) reported from Rochester, England

    @virginmedia my grandads phone hasn’t worked in a week! He doesn’t have any of his phone numbers, so can’t contact anyone other than me! I don’t live close so can’t help him!He’s 78 with no phone and you told him I don’t know when it’ll be fixed! Terrible service!

  • kentgirlie Elise John 🍊 (@kentgirlie) reported from Maidstone, England

    @virginmedia Look at the thread, it’s not me that’s not receiving your service!

  • TylerTowers Ashley Halliday (@TylerTowers) reported from Gillingham, England

    40 minutes on hold (so far)for @virginmedia’ customer service. Whilst loads of online options to “solve your problem” when you get through on the phone and told they need to transfer my call, you do hope they are on the case! Why did I ever leave Sky - a false economy

  • M_Morgan94 Mark Morgan (@M_Morgan94) reported from Rochester, England

    Atleast the lockdown can’t get any worse.... Oh wait yup Virgin Media has gone down

  • M_Morgan94 Mark Morgan (@M_Morgan94) reported from Rochester, England

    Virgin Media estimated fix being 10am tomorrow, well looks like no TV for me 🤡

  • Joewilkins14 Joey (@Joewilkins14) reported from Rochester, England

    @virginmedia any idea when you might actually fix your internet issues... it’s not like people are trying to work from home or anything! ABSOLUTELY USESLESS!!!!!

  • Joewilkins14 Joey (@Joewilkins14) reported from Rochester, England

    @virginmedia I mean honestly if you want to sort your shit out, all the boys wanna do is win *** one on clubs again

  • HeatherT1604 Heather Tingey (@HeatherT1604) reported from Sittingbourne, England

    @virginmedia We have no TV or Internet ME10 but online it is saying no problems in the area.

  • Scottmills101 Scott mills (@Scottmills101) reported from Hildenborough, England

    @virginmedia appreciate you are having staff issues. We have a box not working tried all the online suggestions. Then held for an hour on the helpline. What is the best way to get hold of you. Cheers

  • Peter_AFC_ J.C (@Peter_AFC_) reported from Rochester, England

    @virginmedia can someone please contact me in relation to on-going broadband issues. Unable to contact on call centre as it is closed. Urgently need assistance/new hub delivered as need internet to work from home.

  • HeatherT1604 Heather Tingey (@HeatherT1604) reported from Sittingbourne, England

    @virginmedia no tv but according to the service status we have no problem here. ME10 area.

  • yiddo71 Mark Gould (@yiddo71) reported from Gillingham, England

    @virginmedia are you going to follow sky and cancel our sky sports subscription

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • maddiemcgowan maddiemcgowan (@maddiemcgowan) reported

    @virginmedia Having known this is a house that hasn’t had virgin broadband before we ordered… you have now decided you can’t install it for some mysterious reason. Not remotely clear. Appalling customer service. We feel trapped in a contract with you and now can’t go elsewhere either .

  • Lucksk1 michael Briggs (@Lucksk1) reported

    @virginmedia Unfortunately I don’t think so as they did not Realy understand the issue

  • MMD_PR Mavis Maxwell-Donkor (@MMD_PR) reported

    @virginmedia You are very aware of the issue. 6 days!! You are paid on time and this is the service I am receiving!! Now I am being passed from dept to dept. Say you can't fix the issue. Stop this pass the parcel service. #refund

  • zonethreeeast Z3E (@zonethreeeast) reported

    What a moment for @virginmedia to slow to 1/10th the speed I pay for #eng #ENGUSA #WorldCup

  • DanielF83708395 Daniel Fuller (@DanielF83708395) reported

    @virginmedia Multiple times and no, it doesn't work. It's a hub 3. It's awful.

  • DanielF83708395 Daniel Fuller (@DanielF83708395) reported

    @virginmedia When this happened before they advised I reboot it. Then it works sometimes, then it continues. I've read online about numerous issues with the hub 3 like this.

  • unders1989 hsacsrednu (@unders1989) reported

    @virginmedia what do I have to do to actually get an issue resolved? Not internet for 2 days. All your helpline does is direct you to app WHICH WILL NOT LOG IN. USELSS

  • applejuicesnap Lauren T (@applejuicesnap) reported

    @virginmedia I moved in September and my install date has been pushed back every two weeks since, now due to be 15/12. Nobody seems to have any answers or able to explain the problem. Is there a specific team who can help?! Customer service not been helpful.

  • unders1989 hsacsrednu (@unders1989) reported

    @virginmedia Phoned up. Automated service checked connectivity. No connection. There is a wire and hardwire issue but have no way of letting you know. Flashing green light. Need an engineer

  • DJLiving_ Joe & Donna (@DJLiving_) reported

    Very disappointed with @virginmedia We picked broadband & tv with plenty of channels and btsport. After some installation issues we got it all sorted but NOT THE DEAL WE REQUESTED. A number of WhatsApp messages and have gotten no where #annoyed #disgustingcustomerservice