Virgin Media Outage Report in Maidstone, Kent, England

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Maidstone, England

The most recent Virgin Media outage reports came from the following cities: Royal Tunbridge Wells, Maidstone, Tonbridge, Rochester, Gillingham, Sheerness, Longfield, West Malling, Chatham, and Cranbrook.

City	Problem Type	Report Time
Royal Tunbridge Wells	Internet	2 days ago
Maidstone	Internet	5 days ago
Tonbridge	Internet	5 days ago
Rochester	TV	13 days ago
Rochester	TV	13 days ago
Rochester	TV	13 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

• 
  Rachel (@RachelDav81) reported 5 minutes ago from Sittingbourne, England

  @dannyowen54 @virginmedia They have the worst customer service

• 
  Kelly 🐰 (@Kelly_QPR) reported 7 minutes ago from Rochester, England

  @virginmedia We were told we would get a call back within 72 hrs on Sat morn but no call. Every time we call we spend 90 mins on hold. We are new customers & have numerous problems. Now considering cancelling due to appalling customer service. Please can someone contact me.

• 
  Scott mills (@Scottmills101) reported 10 minutes ago from Hildenborough, England

  @virginmedia appreciate you are having staff issues. We have a box not working tried all the online suggestions. Then held for an hour on the helpline. What is the best way to get hold of you. Cheers

• 
  Suzanne D Edwards (@TicTac1985) reported 11 minutes ago from Gillingham, England

  @virginmedia this awful service is part of the reason I'm leaving. Over an hour of trying to get told lines are busy, no queue or anything just call back later

• 
  J.C (@Peter_AFC_) reported 14 minutes ago from Rochester, England

  @virginmedia would someone please be able to contact me. Having WiFi issues think HUB needs replacing. Unable to call in as closed and chat system having no luck. Need WiFi to work from home.

• 
  Caroline roberts (@carolinerob36) reported 18 minutes ago from Royal Tunbridge Wells, England

  @rabbiton @virginmedia We had such trouble with them too. 3 times we were let down. One chap claimed he couldn’t climb up a ladder for H&S reasons but knew a chap who would for an extra £50. We had to complain multiple times. Hope they offer you some compensation.

• 
  CatherineRosex (@CathRoseBiebTWx) reported 18 minutes ago from Rochester, England

  @virginmedia my grandads phone hasn’t worked in a week! He doesn’t have any of his phone numbers, so can’t contact anyone other than me! I don’t live close so can’t help him!He’s 78 with no phone and you told him I don’t know when it’ll be fixed! Terrible service!

• 
  Ant (@Ant_RTW) reported 25 minutes ago from Royal Tunbridge Wells, England

  @EE @nick_pope You are penalised for loyalty. Service providers will always try everything to keep you, but it will often be once you’ve made the decision to move. I had no less than. 5 calls from @virginmedia when I cancelled my contract. That. Ship. Sailed!

• 
  Elise John 🍊 (@kentgirlie) reported 27 minutes ago from Maidstone, England

  @virginmedia I can’t as the internet is down and I’m not using my data because of @virginmedia have failed to deliver the service I pay a lot of money each month for!

• 
  Elise John 🍊 (@kentgirlie) reported 29 minutes ago from Maidstone, England

  @virginmedia Look at the thread, it’s not me that’s not receiving your service!

• 
  Mark Gould (@yiddo71) reported 31 minutes ago from Gillingham, England

  @virginmedia are you going to follow sky and cancel our sky sports subscription

• 
  Alan Collins Rosell 🔶️🎗 (@alancollinspdb) reported 35 minutes ago from Gillingham, England

  @virginmedia Your customer service is a joke! I've been on the phone over an hour and spoken to 9 different people to be lied to and told the engineer tried knocking and calling my mobile this morning (I've been home all morning but had no one at the door and no missed calls).

• 
  J.C (@Peter_AFC_) reported 35 minutes ago from Rochester, England

  @virginmedia can someone please contact me in relation to on-going broadband issues. Unable to contact on call centre as it is closed. Urgently need assistance/new hub delivered as need internet to work from home.

• 
  Jimmy (@jamesmidgley14) reported 38 minutes ago from Weavering, England

  I can honestly say do not get @virginmedia internet. It is the worst customer experience that I have ever, ever received. Absolutely screw you over. take my word for it.

• 
  Neil Mead (@neilmead) reported 42 minutes ago from Gillingham, England

  Awful customer service from @virginmedia As a long-standing customer I only called to see if there were any offers available, but of course these are only for new customers and told I have best deal already. I doubt that. Same old story. #disappointed

• 
  Alan Collins Rosell 🔶️🎗 (@alancollinspdb) reported 50 minutes ago from Gillingham, England

  It's 11:45. Having been awake until about 6 or so this morning for the election count, my alarm was set for 8 so I could be up in time for the @virginmedia engineer to fix my broadband. They'd be here between 8 and 12 they said. Clock's ticking...

• 
  Elise John 🍊 (@kentgirlie) reported 54 minutes ago from Maidstone, England

  @virginmedia @Virgin_Victoria @cyclingbetting What a useless response! It’s clearly across the country, your website is down so can’t check faults and no internet is down as well!

• 
  Joe Gallant (@jgchurchcomms) reported 54 minutes ago from Snodland, England

  @virginmedia 200mb package, as I said. No devices that are actively causing the issue - it’s been happening for some time regardless of what’s connected.

• 
  liammwren (@LiamWren) reported 56 minutes ago from Rochester, England

  Wait all day for the 16:30 kick off. Don't watch anything and pay £70/month for this. Sat on the phone for half an hour trying to speak to someone. Shocking. If you can't deliver what you promise then cancel my subscription. 👊 @Virgin @virginmedia

• 
  paul fouracre (@moleyfozz) reported 59 minutes ago from Rochester, England

  @virginmedia during these hard times any chance off adding movies to my subscription for free for a while. Help keep kids entertained. Ta

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Wendy Mellett (@wendy_mellett) reported 12 minutes ago

  @virginmedia They are so rude after waiting to get through someone has put the phone down as I don’t have a password! How do I resolve this as I have a letter from the debt collection agency

• 
  Sufyan Patel (@patesufy) reported 13 minutes ago

  @virginmedia what is happening in E18 - my broadband has been down for an hour already?

• 
  Alan Kinloch (@AlanKinloch) reported 18 minutes ago from Dollar, Scotland

  @vmbusiness Not when you offer products you can’t then install, but take payment offer installation dates then cancel weeks later without any regard to the customer!

• 
  Steve Reeve (@stevereeve2) reported 18 minutes ago

  @virginmedia There are ways round rules and protocols so please tell your boss, to tell their boss, to tell their boss that unless someone calls me I will be making a formal complaint to the ombudsman

• 
  Nick Tooley (@NickCTooley) reported 20 minutes ago

  @virginmedia I've had a complaint running for a while, you claim to have called me and have now closed the case without a (simple) solution. Online guidance says to phone about complaints. Please advise what option to select when calling.

• 
  R Schnawbs (@Schnawbs) reported 24 minutes ago

  @virginmedia Kelly Group cut and removed our cable last Tuesday. Unable to speak to Customer Services or Field support without being cut off. When will we be reconnected??!!!!

• 
  Jim (@jimcallaghan) reported 25 minutes ago

  @virginmedia I've found nothing anywhere on your website, help centre or online account that lets me know why no phone signal at home, and if you're even aware there's a problem? 4 virgin mobiles in the house and none have a signal. Was trying to look for a fault in local area?

• 
  F. Otto Chua (@fottoc) reported 25 minutes ago

  Dear Richard #Branson What's happening to the quality of service of #VirginMedia? We are a group of customers with post code ending in 9HR who are currently without broadband. This outage started on Friday morning and all we get is an automatic update that it is being fixed. Day4

• 
  Robert Barker (@RobertB48755665) reported 25 minutes ago

  @virginmedia I AM TRYING TO!!!!! HELP ME PLEASE!!!

• 
  Sufyan Patel (@patesufy) reported 26 minutes ago

  @virginmedia I did, and unsurprisingly that didn’t reveal any outage