Virgin Media Outage Report in Maidstone, Kent, England
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The latest reports from users having issues in Maidstone come from postal codes ME15, ME16 and ME14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Maidstone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Longfield, Maidstone, Royal Tunbridge Wells, Chatham, Tonbridge, Gravesend, Gillingham, Rochester and Cranbrook.
| City | Problem Type | Report Time |
|---|---|---|
 Longfield |
Total Blackout | |
| Longfield |
Internet | |
| Maidstone |
TV | |
| Royal Tunbridge Wells |
Phone | |
| Royal Tunbridge Wells |
Phone | |
| Royal Tunbridge Wells |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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Sam #GSBOUT
(@_SamButler) reported
from
Rochester, England
@virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please
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sarah aldridge
(@sarahaldridge73) reported
from
Sittingbourne, England
@virginmedia awful customer service in my experience. Been trying to cancel contract since yesterday with no success! On line chat refer to team but they don’t respond and phone lines cut you off after 55 minutes of holding on!
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Robert Shaw
(@hungoverdrawn) reported
from
Wainscott, England
@virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.
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mark longhurst
(@scholes1976) reported
from
Snodland, England
@virginmedia been trying to ring you guys for nearly an hour to report a problem our broadband!!!
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.
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MidKent Travel
(@MidkentTravel) reported
from
Gravesend, England
@virginmedia Can you please private message me, I have a log on issue.
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help
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Laura Underhill
(@LauraBaalham) reported
from
Snodland, England
@virginmedia Absolute rubbish. Try calling to speak to someone...no answer. Try online...email address is completely different to my account. Date of last bill&account details don’t match. Complete load of crap. Won’t be paying my bill so at least someone will contact me 🤬
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Lawrence Hooker
(@goonerlgh) reported
from
Gillingham, England
@virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?
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Dan Ward
(@Danward29237729) reported
from
Snodland, England
@richardbranson @virginmedia @VirginMediaCorp can someone please help me get this resolved your company are blaming a 10yr old boy for running up over £400 in charges despite there being no cap on his account even though it was requested at point of salem
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Rockwell7 😷
(@Rockwell7) reported
from
Maidstone, England
@ItsJosh_Jones @downdetector It's been down for hours in Kent just got a new time for maybe getting net back as 3am tomorrow morning @virginmedia is a joke..
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Troy Williams
(@troyaaron) reported
from
Sittingbourne, England
@virginmedia I've been in an online chat for nearly 2 hours today just to arrange transfer of services to my new house. I've led the conversation entirely. I'm not even going to report the CMs identity. Just wanted you to know how bad the experience was.
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Hannah Maxfield
(@HannahMaxfield2) reported
from
Royal Tunbridge Wells, England
I cannot believe that our @virginmedia internet is down AGAIN. (Same issue last week) Working from home is made nearly impossible by these jokers and not a wird of apology. With a holiday coming up I have a lot to do, @virginmedia are doing their best to increase this work load.
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Niamh Downey
(@NiamhDowneyLDN) reported
from
Royal Tunbridge Wells, England
@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
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Geoff Watkins
(@DronePilotGeoff) reported
from
Gillingham, England
@fasurveyors @virginmedia I have to say; I’m normally pretty pleased with @virginmedia internet. It’s normally fast and reliable. But last couple of days has been awful. It’s getting too expensive as well
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adedeji adebayo
(@kanur1) reported
from
Maidstone, England
@virginmedia Any news regarding broadband issues in Kent? When do we get service back feeling incapacitated
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Marc Gallagher
(@marcgallagher82) reported
from
Rochester, England
@virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia morning, your text service seems to have stopped talking to me and we’ve spent another week with no service. Who can I speak to?
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nikki Jude
(@NikkiJude) reported
@virginmedia Have booked an engineer for Tues n gone to me ****, so no, nothing you can do. Furious. Virgin Internet goes down ALL the time in my area - put up with it up to now but this is last straw I'm afraid. Will be off tomorrow - £46.50 a month for this??!!! Nah
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Dan Hancocks
(@daniel_hancocks) reported
@virginmedia Its is an outage still doesnt help
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SABU
(@Sabu_1993) reported
@virginmedia I thought virgin wifi was meant to be good but the **** thing hasn’t worked all day
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Elizabeth Reed
(@MissLizzieReed) reported
@virginmedia This can impact my credit file as I have cancelled the direct debit.! The end of issues with @virginmedia is unbelievable! It is completely incompetent and @Ofcom should perform a serious review of your customer treatment!
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paul
(@paul41041955) reported
@virginmedia 3 times and it’s still happening broken promises no follow up calls very very poor service
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Anita Stephenson
(@anitaadey) reported
@virginmedia I can’t believe our virgin box is not working and now can’t watch the England game!!!
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Zoë Hamilton
(@zoeswipe) reported
@virginmedia I have a business line, so I'm using the HiTron router. Reboot takes about 5 minutes before the connection re-establishes itself and is stable. I was going to give it another few days to see if it's just a bunch of back to back firmware updates before contacting support.
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Elizabeth Reed
(@MissLizzieReed) reported
@virginmedia Last call was onerous. Despite VM declaring that I couldn’t prove I had cancelled it - they cancelled and said I would be receiving a cheque in post for the charges I have paid wrongly. What a lie! He was just fobbing me off!! rectififed the issue even saying
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Richard Przybek
(@rprzybek) reported
@virginmedia Unfortunately I won't be cheering either. Our broadband and TV service is down. Appalling service from #virginmedia. This is happening too frequently. I'll be looking at changing away.
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Isis Almeida
(@isiscarol14) reported
@virginmedia and when I asked to log a complaint, your customer service person just hung up on me. Is this a serious service provider?