Virgin Media Outage Report in Maidstone, Kent, England

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Maidstone, England

The most recent Virgin Media outage reports came from the following cities: Royal Tunbridge Wells, Maidstone, Tonbridge, Rochester, Gillingham, Sheerness, Longfield, West Malling, Chatham, and Cranbrook.

City	Problem Type	Report Time
Royal Tunbridge Wells	Wi-fi	1 day ago
Maidstone	Total Blackout	3 days ago
Royal Tunbridge Wells	Internet	6 days ago
Maidstone	Internet	9 days ago
Tonbridge	Internet	9 days ago
Rochester	TV	17 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

• 
  Julie McCarthy (@jooz282) reported 0 seconds ago from Rochester, England

  @virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.

• 
  Gaëlle Coyle (@GaelleRTW) reported 9 minutes ago from Royal Tunbridge Wells, England

  @_pauledwards @virginmedia I tried watching it and gave up after 5 minutes... and that's with fibre! Awful picture.

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 12 minutes ago from Rochester, England

  @virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.

• 
  Ella (@helloellaxo) reported 13 minutes ago from Maidstone, England

  @virginmedia Hi, I’m switching to Virgin broadband next week (being installed) but my Now broadband doesn’t end until the 11th, is that going to be a problem? Can it still be installed? Thank you

• 
  caroline auckland (@callyauckland) reported 13 minutes ago from Royal Tunbridge Wells, England

  Internet really bad this am @virginmedia am trying to wfh. Is there an issue in TN4?

• 
  StevenHartleyonline (@StevenPHartley) reported 18 minutes ago from Royal Tunbridge Wells, England

  Just in case anyone is thinking of signing up to @virginmedia before Christmas. Don’t! They are an appalling service company. I know I am with them. But not for much longer.

• 
  caroline auckland (@callyauckland) reported 28 minutes ago from Royal Tunbridge Wells, England

  @virginmedia Yes, no issues listed on broadband, ran check. Helpline temp unavailable. Vpns dropping out all the time.

• 
  South East Timber & Damp (@SETimberDamp) reported 28 minutes ago from Maidstone, England

  Hanging on now for over an hour to @virginmedia after being sold a router for a new flat that I told them had a BT phone socket. Trying to #cancel as landlord wont have additional sockets. Lady put us in hold/SILENT for 55mins - they are hoping we disconnect. #virginmedia

• 
  Julie McCarthy (@jooz282) reported 31 minutes ago from Rochester, England

  @virginmedia problems with the boxing again tonight - paid for @anthonyfjoshua fight and keep getting pixelated picture and channel going off air entirely - is it being sorted?

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 33 minutes ago from Rochester, England

  @virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text

• 
  TDF TT (@TDF_TT) reported 39 minutes ago from Gillingham, England

  @virginmedia TV outage ME4?

• 
  Jane Exon (@ExonJane) reported 45 minutes ago from Maidstone, England

  @virginmedia I have been trying to cancel my subscription (first year ended in Sept) for weeks. In the end I gave up and cancelled my direct debit... suddenly I’m contacted! Could we please talk please

• 
  Elise (@elise_john85) reported 45 minutes ago from Maidstone, England

  Awesome, so effectively @virginmedia raise current loyal customers prices to fund the discount new customers can get in their sale. Roll on buying my own house and not being tied to them anymore. 12 years of this crap!

• 
  Matt Goss 🏳️‍🌈 (@Matt_Goss) reported 47 minutes ago from Royal Tunbridge Wells, England

  So far it has taken me 3 days just to confirm that I do need help from @virginmedia using the message function on the app. I’ve spoken with three different people and they each take a day to reply. I just need a new remote as mine has stopped working! I pay enough each month

• 
  Lawrence Hooker (@goonerlgh) reported 47 minutes ago from Gillingham, England

  @virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?

• 
  Richard Stanley (@RichAlStanley) reported 47 minutes ago from Maidstone, England

  Have paid £26 for HD live download and quality is terrible @virginmedia. Its pixallating and freezing @SkySport. Is this going to be sorted out? Why is there no message on screen explaining theres a technical problem ?

• 
  🏳️‍🌈🏳️‍🌈Simon Winstanley 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Winclouduk) reported 47 minutes ago from Rochester, England

  @virginmedia is there internet issues in the Medway area?

• 
  StevenHartleyonline (@StevenPHartley) reported 51 minutes ago from Royal Tunbridge Wells, England

  @virginmedia your company has the worst customer service of any media company. I am a customer and have been trying by mail, text and phone to contact you for 10 days regarding my media. Anyone thinking of changing to these guys . DON’T

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 57 minutes ago from Rochester, England

  @virginmedia I need to speak to a manager who can help. They don't seem to want to. I have a contract phone, it won't charge, it's under guarantee, I'm paying you and you won't help.

• 
  StevenHartleyonline (@StevenPHartley) reported 57 minutes ago from Royal Tunbridge Wells, England

  @wingealot @virginmedia Don’t sign up with this group . That’s my advice I’ve been with them for a while. Customer service is beyond awful

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Simmy🇯🇲🇮🇪 (@Simonefromnorth) reported 18 seconds ago

  How can @virginmedia set me up with an account I didn’t ask for because their staff don’t listen! Now going through a war just to cancel the bill 😡 actually the worst customer service ever come across!

• 
  Justin Tyrrell (@JustinTyrrell) reported 3 minutes ago

  @virginmedia making it difficult to cancel a contract doesnt make me want to change my mind. Why can't I just call up and cancel. Why do I need to be out on hold constantly. I'm out of contract!

• 
  Izzy Wildheart . Artist 🇪🇬 (@Izzywildheart) reported 8 minutes ago

  @ClareAdams @virginmedia Yes, rotten service for a lot of money, had nothing but problems with it dropping in and out or just cutting out completely. Not worth the money

• 
  Alex Simon (@alwsimon) reported 11 minutes ago

  @virginmedia any reason why it's so unacceptably difficult to cancel a contract with you? Half an hour on hold waiting for someone to answer for something as simple as cancelling.

• 
  Hallworth85 (@RedHallworth85) reported 12 minutes ago

  @virginmedia Seems okay but again just lack of information from you guys is poor really, surely when there is fault just say what it is and when you can sort it instead of the BS… Honestly if I had full fibre here with openreach I would ditch virgin in a flash, decent product service = shite

• 
  Sam (@Sam13346163) reported 14 minutes ago

  @virginmedia help me out I never received the email to validate my email address so can not access my virgin media account? No live chat or anything to help

• 
  annie (@biggybaggyboggy) reported 15 minutes ago

  @virginmedia @biff_5689 We have the same issue nearby. Last time this happened you told us about it so we could make other arrangements. What went wrong this time?

• 
  Anis El-Mariesh (@AElmariesh) reported 16 minutes ago

  @virginmedia Seems the issue was a faulty power cable to my Ubiquiti USG… so these things are worth checking before assuming its the ISP

• 
  chlo. (@ChloHamilton) reported 19 minutes ago

  @virginmedia 4 days later issues still carrying on every single day! It’s an absolute joke over a month now, there’s not been a day without problems for over a month! But still wanna charge the full bill!!

• 
  David S (@DaveS3376) reported 21 minutes ago

  @virginmedia @MerlinapUK Shame we dont get priority from customer care, and fault repair