Virgin Media Outage Report in Maidstone, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Maidstone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Rochester, Tonbridge, Gravesend, Gillingham, Chatham, Maidstone and Royal Tunbridge Wells.
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
Internet | |
| Tonbridge |
Wi-fi | |
| Gravesend |
Internet | |
| Gillingham |
Internet | |
| Gravesend |
Internet | |
| Chatham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Still @virginmedia can’t get anything right!! Still you screw everything up and provide really bad customer service @BBCWatchdog
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Darren Young 📺
(@Just_Daz_Young) reported
from
Gillingham, England
@virginmedia No its ok.... ill get a proper company to take the contract over and cancel you. @BBCWatchdog are surely interesting in your customer service as I have screen shots.
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@BBCWatchdog can you help @virginmedia make it impossible to complain or resolve any issues the ultimate poor customer service!!
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THE FEE MG! 👩🏻
(@TMFeeG) reported
from
Maidstone, England
@virginmedia No he is NOT! I have called and logged the complaint. Your rep who came to the door around an hour ago was extremely rude. I am utterly disgusted that he could treat an elderly partially deaf gentleman this way. Had I not witnessed it for myself I may not have believed it.
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SatansLittleGirl🔮
(@lillyelizax) reported
from
Gillingham, England
@virginmedia There isn’t internet down time the box has stopped working, they can’t get a new box out here till mid week, with a lot of people working from home you think you’d have next day delivery or something, bad enough we can’t have a engineer out to help
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Claire - with a capital C
(@c1ormy) reported
from
Gravesend, England
@virginmedia since outage in DA12 yesterday i have no services. Apparently on fault check status there’s no fault. Any advice? #virginmediadown #noservices
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Mark Gould
(@yiddo71) reported
from
Rochester, England
Why is it every companies customer service line is so crap and does not want to help in any way shape or form #curryspcworld #virginmedia @BBCWatchdog
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia sort your customer service out they have just cut meoff again!!! Whilst on hold to make a complaint #ripoff
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ML Shelton
(@Bomber_RBS) reported
from
Gravesend, England
@skytv @virginmedia get your fecking **** together and agree a deal with @disneyplus
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Great ring the number that has been absolutely shocking from day 1 or wait 28 days for Virgin to answer a complaint I have been trying to resolve for 10 days currently on phone with customer service but wont let me speak to a manger absolutely s*** from @virginmedia @BBCWatchdog
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Carole Winter
(@CaroleWinter) reported
from
Royal Tunbridge Wells, England
@virginmedia seriously poor customer service. Inefficient self help website, live chat hopeless. Avoid at all costs - or it will cost you!
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Elise
(@elise_john85) reported
from
Maidstone, England
@virginmedia Nothing was happening that was the issue. After nearly 2 hours and 4 reboots I was finally able to start my working day
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Your missing the point my phone works now my complaint was about the fact it took 9 days to activate and Virgin changed the number
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia No landline for 9 days following a house move, incorrect bills, and poor customer service being cut off many times
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia @virginmedia is there an email address I can send a complaint to you customer service don’t want to accept it and your web form has been completed but no response!!
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Elise
(@elise_john85) reported
from
Maidstone, England
I do love a Friday morning where my @virginmedia broadband is a crock of **** 😠 it’s not like I have work to get done
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Darren Young 📺
(@Just_Daz_Young) reported
from
Gillingham, England
@virginmedia My tariff is going up from £72ish to £108ish so I want to leave... Simple but trying to get them to do this is madness. Internet is slow and not reliable, I have been promised the earth and it has just got worst! @BBCWatchdog
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Just to know you still have not fixed my phone line despite a guarantee and you have just sent me a bill@for double my monthly bill.....way to go @virginmedia worst customer service ever!!
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia 5 days with no landline despite your customer services saying 24 hours everytime I ring so yes I have been in touch and no they have still not sorted it total joke!
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia No as normal Virgin customer service go quiet until I am forced to ring them again and as for the bill no additional charges you just seem to have doubled the bill
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nicola Sutton
(@Nicky9588) reported
@virginmedia absolutely awful customer service, wifi probs for 2 weeks. Told yesterday regional fault fixed by 9:30 pm then again today by 2:30pm. Still not fixed … customer service now says no record of our calls and there is no regional fault. Earliest fix Friday!
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Louise 💙
(@lou1875) reported
@virginmedia These checks have been done time & time again as this says no the only answer you ever have is send engineer, despite the fact the engineer confirmed they’ve had lots of calls to the area with same issue, however as the computer doesn’t seem to recognise it’s not taken seriously
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nathan davis
(@withnail69) reported
@virginmedia Hi. I need an existing (ancient and faulty) tivo box replacing pls. Trying to arrange via your online chat but the person keeps just trying to sell me things. Can you help
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Peter Wright
(@PeterWr88005343) reported
@Emma_A_Webb @virginmedia Your best bet is to use "BT" in the future, as there are so many bad ones, including especially "VIRGIN Media," and I am a Cisco engineer. Every provider has to go through BT to connect to BT anyway. You may need to consider it.
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Jonathan Louis
(@jonathanboogles) reported
@virginmedia do you require a serial number for a, broken door cabinet thanks
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John Cosgrove
(@MrJohnECosgrove) reported
@virginmedia what is going on in the L14 area of Liverpool. Issues all day with Wifi and now the TV is down too.
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David Cotton
(@davidcotton1961) reported
@virginmedia You need to collect kit from me. I've given you 2 dates to collect so far and no one turned up. I'm now being charged £40 because of this. It would help if you let me know when you're coming.
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Guy Incognito
(@EdgeGavin) reported
@JefferyBeaker @virginmedia They are so bad, I had the same problems with them left them as soon as I could
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shay 🐺
(@christaIIize) reported
@virginmedia its still disconnecting randomly unfortunately, I work with computer hardware so I've tried virtually everything I can think of and it still randomly disconnects! Happening on two pcs and both computers are wired so wireless isn't an issue
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Craig Molyneaux
(@Cmolyx) reported
hey @virginmedia - im trying to help my next door neighbour who has mental difficulties. His phoneline has gone down, he has no mobile phone to call you or computer to use. I said I would try and contact someone to help. Can you help out please?