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Virgin Media outages and service status in Maidstone, England

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Full Outage Map
  • Virgin Media generated 0 outage signals in the last 24 hours around Maidstone, including 0 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and TV.
  • The most recent signal from this area was received Apr 7, 8:09 PM GMT+1.
  • 36% Internet (36%)
  • 21% Wi-fi (21%)
  • 21% TV (21%)
  • 14% Total Blackout (14%)
  • 7% Phone (7%)

The latest reports from users having issues in Maidstone come from postal codes ME15 and ME16 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Maidstone, England

The most recent Virgin Media outage reports came from the following cities: Tonbridge, Royal Tunbridge Wells, Maidstone, Rochester, Gillingham, Sheerness, Longfield, West Malling, Chatham, and Cranbrook.

CityProblem TypeReport Time
Tonbridge Wi-fi 5 days ago
Royal Tunbridge Wells Wi-fi 6 days ago
Maidstone Total Blackout 8 days ago
Royal Tunbridge Wells Internet 11 days ago

Nearby cities with recent reports

Tonbridge

1 recent signals

5 days ago
Royal Tunbridge Wells

1 recent signals

6 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

  • moleyfozz
    paul fouracre (@moleyfozz) reported from Rochester, England

    @MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..

  • PaulAnderson38
    Paul Anderson or Neo (@PaulAnderson38) reported from Royal Tunbridge Wells, England

    @virginmedia Sorry but still can't offer to give a fix date? Maybe you should ask @6SGlobal for assistance. Helped with city wide network design and now looking at Country wide Loyal customer since bell cable media days .....

  • Twiterteroo
    Twiterteroo (@Twiterteroo) reported from Gillingham, England

    @virginmedia Folks, amuse me, why on earth would I or anyone complete a survey after leaving you when you couldn’t deal with the issue within 2 months and dare I say the plus 20 years we had an undiagnosed fault!?

  • 1CreativeRay
    Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England

    @virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!

  • Winclouduk
    🏳️‍🌈🏳️‍🌈Simon Winstanley 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Winclouduk) reported from Rochester, England

    @virginmedia is there internet issues in the Medway area?

  • SteveyA_18
    Steve Anderson (@SteveyA_18) reported from Royal Tunbridge Wells, England

    @virginmedia Hi there, I was curious to know why my next door neighbour can get your high speed internet services as well as most of the rest of my road, but my flat cannot and so I’m stuck on a maximum of 14Mbps. Anything you can do to help? TIA

  • StevenPHartley
    StevenHartleyonline (@StevenPHartley) reported from Royal Tunbridge Wells, England

    @virginmedia your company has the worst customer service of any media company. I am a customer and have been trying by mail, text and phone to contact you for 10 days regarding my media. Anyone thinking of changing to these guys . DON’T

  • DanskiBoyWonder
    ∂αиѕкι (@DanskiBoyWonder) reported from Rochester, England

    @virginmedia Thankyou I’ve done that hopefully they fix it 🙏🏻

  • vamplady35
    Sharon Cooper (@vamplady35) reported from Gillingham, England

    @jamesdgreen02 @virginmedia I've got the same problem. Was told by the faults team that if it wasn't fixed by 11pm last night that it should be fixed by 8pm tonight. Still not fixed at the moment

  • polhilljim
    Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England

    @virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.

  • MarcusNovius
    MNovius (@MarcusNovius) reported from Royal Tunbridge Wells, England

    @virginmedia hello your phone doesn't get answered, the chat bot doesn't work. How can I do the one thing everyone wants to do at the end of their fibre deal- either cancel or get a new deal? #broadband #Useless

  • yiddo71
    Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia Just to know you still have not fixed my phone line despite a guarantee and you have just sent me a bill@for double my monthly bill.....way to go @virginmedia worst customer service ever!!

  • PinkSpag_Emily
    Pink Spaghetti PA Services Maidstone & S/Bourne (@PinkSpag_Emily) reported from Sittingbourne, England

    @virginmedia Morning! Still bad but worse on certain channels 😩

  • goonerlgh
    Lawrence Hooker (@goonerlgh) reported from Gillingham, England

    @virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?

  • TDF_TT
    TDF TT (@TDF_TT) reported from Gillingham, England

    @virginmedia TV outage ME4?

  • Matt_Goss
    Matt Goss 🏳️‍🌈 (@Matt_Goss) reported from Royal Tunbridge Wells, England

    So far it has taken me 3 days just to confirm that I do need help from @virginmedia using the message function on the app. I’ve spoken with three different people and they each take a day to reply. I just need a new remote as mine has stopped working! I pay enough each month

  • Scott_Wic
    Scott Wickham (@Scott_Wic) reported from Rochester, England

    @virginmedia My request to support was about the hub5 and some Wi-Fi extenders/boosters which I’m entitled to, they said that it was sorted and would be in the post and now only the hub5 has turned up!!! Does this mean I have to contact support again…….

  • MikeBuckley2
    Michael Buckley (@MikeBuckley2) reported from Gillingham, England

    @virginmedia I am trying to access live chat as I have blackspots in house and would like WiFi boosters from Virgin. I have 200 Mbps but am getting only 20mbps in bedroom. Cannot find live chat on sites other than loads of help pages. Really frustrating

  • davemole85
    Dave Jones (@davemole85) reported from Royal Tunbridge Wells, England

    Poor service from @virginmedia couldn't offer the deal on your website to an existing customer. Looks like I'll be going elsewhere

  • elise_john85
    Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England

    @virginmedia The billing address is incorrect though. Your don’t supply the service to the address on the bills

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • sarahrsav
    sarah🌹 (@sarahrsav) reported

    Imagine being half way through a chat with virgin media about WiFi not working. It then kicks me off cause of intermittent WiFi in the area (issue I’ve had for about 7 months lol) and now I can’t get back on to it. What a waste of 50 mins of my life

  • shauny67
    Shaun (@shauny67) reported

    @virginmedia @sharonmariahall Yes excellent internet speeds & the only provider you can put the router into modem mode & add your own kit. 9 times out of 10 any WiFi issues are down to devices or where you have the router not the service. If you have a WiFi pod ensure you set up WiFi back haul.

  • Tiz1132667
    Tiz (@Tiz1132667) reported

    @virginmedia It's becoming ridiculous the amount of times "there is an outage in my area." Think it may be time to move to another provider!

  • janeamanda67
    Jane Samuels (@janeamanda67) reported

    @virginmedia I have already done that multiple times and there is an issue in my area, which was confirmed by customer services, but taking 10 days to rectify it is not acceptable

  • Gaztaz1
    Gary T (@Gaztaz1) reported

    @virginmedia just to let you know your customer support is crap, 14 days I will be without broadband, caused by some other company digging the road up. The phone calls and emails to get a date has been a joke, then they didnt turn up. Absolute shower of shite

  • pyrcroft
    Pablo (@pyrcroft) reported

    @virginmedia @Ofcom, why doesn't ofcom do anything about the extremely bad service at Virgin Media?, several phone calls, at least 10hours, messages on here, and STILL they are unable to resolve access to my account!!!!!!!!

  • Delveyboy
    Heinz Beanz (@Delveyboy) reported

    @virginmedia Why would they cut my service completely? They deliberately cut my wire to service the neighbour. When I questioned them, they completely denied it. And why couldn't they have fixed it on the spot? Instead of having no service? Breach of contract

  • rolo852010
    Rolland Law (@rolo852010) reported

    @virginmedia Can you not just reply on here and just explain ? There is nothing secret about this post there’s nothing to hide it’s a general question regarding the cool down period.

  • daleclarke1980
    dale clarke (@daleclarke1980) reported

    @virginmedia Why are you chiming in? It’s an o2 problem unless you have got your grubby mitts on their app?

  • WalthamstowLife
    Walthamstow Life (@WalthamstowLife) reported

    @virginmedia Why are internet services down AGAIN in #E17? Your service is utter rubbish!