Virgin Media

Virgin Media Outage Report in Maidstone, Kent, England

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The latest reports from users having issues in Maidstone come from postal codes ME14, ME15 and ME16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Maidstone, Kent, England 09/18/2025 08:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (43%)

    Internet (43%)

  2. TV (27%)

    TV (27%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Maidstone, Kent, England

The most recent Virgin Media outage reports came from the following cities: Gillingham, Chatham, Tonbridge, Maidstone, Royal Tunbridge Wells, Gravesend and Rochester.

Loading map, please wait...
City Problem Type Report Time
United KingdomGillingham Internet
United KingdomGillingham Internet
United KingdomChatham Phone
United KingdomTonbridge TV
United KingdomChatham Wi-fi
United KingdomTonbridge Phone

Community Discussion

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Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

  • Bunglebob66 Robert Bailey (@Bunglebob66) reported from Rochester, England

    @virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!

  • NiamhDowneyLDN Niamh Downey (@NiamhDowneyLDN) reported from Royal Tunbridge Wells, England

    @virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru

  • StevenPHartley StevenHartleyonline (@StevenPHartley) reported from Royal Tunbridge Wells, England

    @virginmedia your company has the worst customer service of any media company. I am a customer and have been trying by mail, text and phone to contact you for 10 days regarding my media. Anyone thinking of changing to these guys . DON’T

  • StevenPHartley StevenHartleyonline (@StevenPHartley) reported from Royal Tunbridge Wells, England

    @wingealot @virginmedia Don’t sign up with this group . That’s my advice I’ve been with them for a while. Customer service is beyond awful

  • DronePilotGeoff Geoff Watkins (@DronePilotGeoff) reported from Gillingham, England

    @fasurveyors @virginmedia I have to say; I’m normally pretty pleased with @virginmedia internet. It’s normally fast and reliable. But last couple of days has been awful. It’s getting too expensive as well

  • troyaaron Troy Williams (@troyaaron) reported from Sittingbourne, England

    @virginmedia I've been in an online chat for nearly 2 hours today just to arrange transfer of services to my new house. I've led the conversation entirely. I'm not even going to report the CMs identity. Just wanted you to know how bad the experience was.

  • polhilljim Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England

    @virginmedia I need to speak to a manager who can help. They don't seem to want to. I have a contract phone, it won't charge, it's under guarantee, I'm paying you and you won't help.

  • polhilljim Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England

    @virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.

  • ExonJane Jane Exon (@ExonJane) reported from Maidstone, England

    @virginmedia I have been trying to cancel my subscription (first year ended in Sept) for weeks. In the end I gave up and cancelled my direct debit... suddenly I’m contacted! Could we please talk please

  • _SamButler Sam #GSBOUT (@_SamButler) reported from Rochester, England

    @virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please

  • StevenPHartley StevenHartleyonline (@StevenPHartley) reported from Royal Tunbridge Wells, England

    Just in case anyone is thinking of signing up to @virginmedia before Christmas. Don’t! They are an appalling service company. I know I am with them. But not for much longer.

  • TDF_TT TDF TT (@TDF_TT) reported from Gillingham, England

    @virginmedia TV outage ME4?

  • polhilljim Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England

    @virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text

  • hungoverdrawn Robert Shaw (@hungoverdrawn) reported from Wainscott, England

    @virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.

  • GaelleRTW Gaëlle Coyle (@GaelleRTW) reported from Royal Tunbridge Wells, England

    @_pauledwards @virginmedia I tried watching it and gave up after 5 minutes... and that's with fibre! Awful picture.

  • Matt_Goss Matt Goss 🏳️‍🌈 (@Matt_Goss) reported from Royal Tunbridge Wells, England

    So far it has taken me 3 days just to confirm that I do need help from @virginmedia using the message function on the app. I’ve spoken with three different people and they each take a day to reply. I just need a new remote as mine has stopped working! I pay enough each month

  • scholes1976 mark longhurst (@scholes1976) reported from Snodland, England

    @virginmedia been trying to ring you guys for nearly an hour to report a problem our broadband!!!

  • goonerlgh Lawrence Hooker (@goonerlgh) reported from Gillingham, England

    @virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?

  • LauraBaalham Laura Underhill (@LauraBaalham) reported from Snodland, England

    @virginmedia Absolute rubbish. Try calling to speak to someone...no answer. Try online...email address is completely different to my account. Date of last bill&account details don’t match. Complete load of crap. Won’t be paying my bill so at least someone will contact me 🤬

  • helloellaxo Ella (@helloellaxo) reported from Maidstone, England

    @virginmedia Hi, I’m switching to Virgin broadband next week (being installed) but my Now broadband doesn’t end until the 11th, is that going to be a problem? Can it still be installed? Thank you

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SCMpaul Paul Simpson (@SCMpaul) reported

    @virginmedia @Dan_Perring So @virginmedia do you have enough information? Please keep a loyal customer happy, rather than looking elsewhere. It’s not what I want and it’s not what you want. Just pick up the phone and call me....!!

  • SirMattDeane Matt (@SirMattDeane) reported

    Got two emails from @virginmedia about competitions but none about my outstanding complaint

  • Laxxor Paul Eden (@Laxxor) reported

    "My broadband is broken!" "Ohhh no it isn't!" "Ohhh yes it is!" "Will my number transfer when I move?" "Ohh yes it will!" "It didn't" "Ohh no it won't!" "What? You said it would!" "Ohh no we didn't!" The @virginmedia #Christmas #pantomime.

  • ppixton Paul Pixton (@ppixton) reported from Tottenham, England

    @virginmedia Hey, can anyone help?

  • ColinHa28153707 Colin Harvey (@ColinHa28153707) reported

    Called Virgin Media to renew broadband contract- 40 mins on phone, the sales person could not help- will call me back within 5 days or email me??? Obviously don’t want to keep customers when the customer discovers they are paying over £20 per month more!!

  • stumccullagh Stuart McCullagh (@stumccullagh) reported from Solihull, England

    Only 3 months until i can get rid of @virginmedia awful internet even worse customer service!

  • WebbyJamesHere JamesWebb (@WebbyJamesHere) reported

    @LoobyLo85887594 @virginmedia Virgin customer service are useless.

  • starbo73 Ian Starkey (@starbo73) reported

    @virginmedia it's not been 3rd time lucky tonight. Perhaps for tomorrow evening's futile attempt to speak to a human I'll select the leaving option. Surely someone will answer then? Very very poor service.

  • pompeyhedge ed francis (@pompeyhedge) reported

    Strange how most utility companies now have a covid plan in place, and uk call centres, not to mention actually providing the service you pay for. That is except for #VirginMedia who basically just want your money and don't care one little bit.

  • Stinkybob8 Stinkybob (@Stinkybob8) reported

    @virginmedia @ItsBigZuu Christmas cheer?....do you think my phone will be working by then?...its been broken since March....useless