Virgin Media

Virgin Media Outage Report in Maidstone, Kent, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Maidstone, Kent, England 02/15/2026 22:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Maidstone, Kent, England

The most recent Virgin Media outage reports came from the following cities: Rochester, Tonbridge, Gravesend, Gillingham, Chatham, Maidstone and Royal Tunbridge Wells.

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City Problem Type Report Time
United KingdomRochester Internet
United KingdomTonbridge Wi-fi
United KingdomGravesend Internet
United KingdomGillingham Internet
United KingdomGravesend Internet
United KingdomChatham Internet

Community Discussion

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Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

  • VirtualWill101 William (@VirtualWill101) reported from Tonbridge, England

    No internet for 6 weeks now. @vmbusiness appear incapable of providing anything other than a spectacular lack of service and an abundance of forced empathy and misinformation. Appears even their complaints team don’t care!

  • MrG48 Mr.G - Longy - Graham (@MrG48) reported from Gillingham, England

    @JessReeves @virginmedia I’d also need a new aerial erected as my one blew down many storms ago - actually if I don’t have an aerial why am I paying bbc tv licence

  • john_groves1308 john groves (@john_groves1308) reported from Maidstone, England

    @virginmedia are trying to bill me for a service i have never had and try to blame me for not telling them!

  • HazardOnTrack Aaron (@HazardOnTrack) reported from Rochester, England

    @virginmedia please sort out the issue with Broadband in ME5 - Walderslade. #ItsYouNotUs

  • Dank1382 Daniel W Keenan (@Dank1382) reported from Royal Tunbridge Wells, England

    @virginmedia sort out your call centres! I was told I would get credit due to the problems I’ve been having with the internet. But now I’m told that won’t be happening! #virgininternetdown #allthetime #sortitout

  • jgchurchcomms Joe Gallant (@jgchurchcomms) reported from Snodland, England

    @virginmedia No faults, no. Speed is low on both wired and wireless. Was getting 200mb correctly for the first week of my contract back in September, but issues since then.

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia Each month I've had to make subsequent phone calls to have you rectify the bill. I called 2 or 3 times before this bill came out and was assured that it would not happen again. And as expected it has. Absolutely disgusting service!

  • _SimonChapman Simon Chapman (@_SimonChapman) reported from Rochester, England

    @RenaCrossley @virginmedia Nope! They are absolutely useless. By far one of the worst customer services you will ever find

  • MickeyHill83 Mickey Hill (@MickeyHill83) reported from Maidstone, England

    @virginmedia I’m a media customer. Id really just appreciate it if someone from your downgrade/cost saving department could ring me. Can pm you my account number etc.

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia Media Services. We were offered a deal back in July which was all sports, movies and kids channels for around £111. Since then we have had our wifi and box and each time I call about one of these issues you clear the deal from our account. This month billing us £215!!!

  • nigelrandall55 Nigel randall (@nigelrandall55) reported from Royal Tunbridge Wells, England

    @virginmedia Sorry no help at all , service in my area tells me broadband is good ! But hub is flashing green with green arrows as well I have tried everything from the help contact .

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia have the absolute worst customer service going! Have once again made a **** up with our bill, even after speaking to (and being lied to by) 3 different people on the phone! Absolute joke of a company!!!

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia @mahager This is still a problem and has been since Tuesday! For the amount people pay for Virgin it a disgustingly bad service!

  • jgchurchcomms Joe Gallant (@jgchurchcomms) reported from Snodland, England

    @virginmedia 200mb package, as I said. No devices that are actively causing the issue - it’s been happening for some time regardless of what’s connected.

  • DoctorKoolBeans Rob Bagley (@DoctorKoolBeans) reported from Maidstone, England

    Got through to someone in India after 30 mins then the lady cut me off #FFS @virginmedia this is sooo shit!

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    Useless @virginmedia strike again with their crap customer service!! Send me a new sim and it does not work......useless and it means I now have to speak to their crap customer service again #ripoff #con #virgin

  • Dank1382 Daniel W Keenan (@Dank1382) reported from Royal Tunbridge Wells, England

    @virginmedia The person I spoke with was very arrogant on the phone and was reading off a script. No help just said there was no record. We have problems with our internet daily and I try to work from home but I always end up in a local coffee shop using their internet that is #btinternet

  • therealims Len (@therealims) reported from Rochester, England

    @virginmedia @SkyUK make me an offer. Your service has to be better than this

  • nigelrandall55 Nigel randall (@nigelrandall55) reported from Royal Tunbridge Wells, England

    @virginmedia no internet in the TN49HZ. Area , hub will not reconnect , still awaiting advise from customer services , been on hold 40 minutes . Any updates

  • DoctorKoolBeans Rob Bagley (@DoctorKoolBeans) reported from Maidstone, England

    @virginmedia still no phone number after a month since switching! Worst service ever! Still taking my money though ya robbing bastards

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ChrisMobile1 The Bhoy Chris (@ChrisMobile1) reported

    @virginmedia I have phoned over 12 times in the last week, waited in a queue for nearly 5 hours and been cut off everytime. Evntually got through today and was advised to callback as system down. Requested a callback was advised no chance of that happening.

  • omaromalleykhan Omar Khan (@omaromalleykhan) reported

    Ha the only way to cancel my broadband service is to call or post a letter. After calling twice and being hung up on while in the queue, looks like I am posting a letter to cancel. Very tech savvy Virgin Media.

  • hayleyandandy hayleyandandy (@hayleyandandy) reported

    @virginmedia I am trying to add a package to my TV account, I have not tried your text service but have tried calling and getting cut off, online chat and WhatsApp. All of which close at 9pm and I have to start again the next day.

  • scchambers stevecc (@scchambers) reported

    @virginmedia Fixing the imap settings on mobile devices is the more pressing problem.

  • 1littleroo roo (@1littleroo) reported

    @virginmedia See above tweet, I have been trying to call to cancel my internet as the contract is up 27.02.2022. Been put through to cancellation team but just placed on hold and then cut off after 25 mins {your end} before I could speak to anyone. This has happened 8 times, not good enough.

  • Pedro_JD_Pinto Pedro (@Pedro_JD_Pinto) reported

    @virginmedia virgin media, service down again !

  • orchard_chronic G funk (@orchard_chronic) reported

    @virginmedia Its telling me to phone back later when I call as their having issues. Was 12pm earlier now saying call back at 2.

  • BezzaLou Cheryl Wainwright (@BezzaLou) reported

    @virginmedia I’ve a NetGear booster upstairs as WiFi service is poor, which is interfering with Wifi signals as it’s not virgin booster. Virgin booster is charged at £5 per month, indefinitely. Why do I have to pay extra for a poor broadband service & when boosters cost <£40?

  • LuvDup LuvDup🔔🔚 (@LuvDup) reported

    @virginmedia Hi, is there a problem with the UK billing as it's saying I'm soon to be overdue with a payment BUT it's already been taken out of my bank

  • 1littleroo roo (@1littleroo) reported

    @virginmedia Is this a ploy so you can’t cancel? Then get charged additional months/money. I spent over 3 and a half hours on hold with your system yesterday still unable to speak to anyone