Virgin Media Outage Report in Maidstone, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Maidstone, Kent, England
The most recent Virgin Media outage reports came from the following cities: West Malling, Cranbrook, Rochester, Tonbridge, Gravesend, Gillingham, Chatham, Maidstone and Royal Tunbridge Wells.
| City | Problem Type | Report Time |
|---|---|---|
 West Malling |
Wi-fi | |
| Cranbrook |
Phone | |
| Rochester |
Phone | |
| Rochester |
Internet | |
| Rochester |
Internet | |
| Tonbridge |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia during these hard times any chance off adding movies to my subscription for free for a while. Help keep kids entertained. Ta
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Kelly 🐰
(@Kelly_QPR) reported
from
Rochester, England
@virginmedia We were told we would get a call back within 72 hrs on Sat morn but no call. Every time we call we spend 90 mins on hold. We are new customers & have numerous problems. Now considering cancelling due to appalling customer service. Please can someone contact me.
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia Look at the thread, it’s not me that’s not receiving your service!
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Caroline roberts
(@carolinerob36) reported
from
Royal Tunbridge Wells, England
@rabbiton @virginmedia We had such trouble with them too. 3 times we were let down. One chap claimed he couldn’t climb up a ladder for H&S reasons but knew a chap who would for an extra £50. We had to complain multiple times. Hope they offer you some compensation.
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Alan Collins Rosell 🔶️🎗
(@alancollinspdb) reported
from
Gillingham, England
@virginmedia Your customer service is a joke! I've been on the phone over an hour and spoken to 9 different people to be lied to and told the engineer tried knocking and calling my mobile this morning (I've been home all morning but had no one at the door and no missed calls).
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Neil Mead
(@neilmead) reported
from
Gillingham, England
Awful customer service from @virginmedia As a long-standing customer I only called to see if there were any offers available, but of course these are only for new customers and told I have best deal already. I doubt that. Same old story. #disappointed
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Joe Gallant
(@jgchurchcomms) reported
from
Snodland, England
@virginmedia 200mb package, as I said. No devices that are actively causing the issue - it’s been happening for some time regardless of what’s connected.
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Alan Collins Rosell 🔶️🎗
(@alancollinspdb) reported
from
Gillingham, England
It's 11:45. Having been awake until about 6 or so this morning for the election count, my alarm was set for 8 so I could be up in time for the @virginmedia engineer to fix my broadband. They'd be here between 8 and 12 they said. Clock's ticking...
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liammwren
(@LiamWren) reported
from
Rochester, England
Wait all day for the 16:30 kick off. Don't watch anything and pay £70/month for this. Sat on the phone for half an hour trying to speak to someone. Shocking. If you can't deliver what you promise then cancel my subscription. 👊 @Virgin @virginmedia
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Daniel W Keenan
(@Dank1382) reported
from
Royal Tunbridge Wells, England
@virginmedia The person I spoke with was very arrogant on the phone and was reading off a script. No help just said there was no record. We have problems with our internet daily and I try to work from home but I always end up in a local coffee shop using their internet that is #btinternet
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Claigh Young
(@claighton89) reported
from
Gillingham, England
@virginmedia Each month I've had to make subsequent phone calls to have you rectify the bill. I called 2 or 3 times before this bill came out and was assured that it would not happen again. And as expected it has. Absolutely disgusting service!
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Mark Gould
(@yiddo71) reported
from
Gillingham, England
@virginmedia are you going to follow sky and cancel our sky sports subscription
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia I can’t as the internet is down and I’m not using my data because of @virginmedia have failed to deliver the service I pay a lot of money each month for!
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Suzanne D Edwards
(@TicTac1985) reported
from
Gillingham, England
@virginmedia this awful service is part of the reason I'm leaving. Over an hour of trying to get told lines are busy, no queue or anything just call back later
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Ant
(@Ant_RTW) reported
from
Royal Tunbridge Wells, England
@EE @nick_pope You are penalised for loyalty. Service providers will always try everything to keep you, but it will often be once you’ve made the decision to move. I had no less than. 5 calls from @virginmedia when I cancelled my contract. That. Ship. Sailed!
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia @Virgin_Victoria @cyclingbetting What a useless response! It’s clearly across the country, your website is down so can’t check faults and no internet is down as well!
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john groves
(@john_groves1308) reported
from
Maidstone, England
@virginmedia are trying to bill me for a service i have never had and try to blame me for not telling them!
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Daniel W Keenan
(@Dank1382) reported
from
Royal Tunbridge Wells, England
@virginmedia sort out your call centres! I was told I would get credit due to the problems I’ve been having with the internet. But now I’m told that won’t be happening! #virgininternetdown #allthetime #sortitout
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Joe Gallant
(@jgchurchcomms) reported
from
Snodland, England
@virginmedia No faults, no. Speed is low on both wired and wireless. Was getting 200mb correctly for the first week of my contract back in September, but issues since then.
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Rachel
(@RachelDav81) reported
from
Sittingbourne, England
@dannyowen54 @virginmedia They have the worst customer service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Christine💙
(@jaluch) reported
@virginmedia no tv, internet or phone in DL3 8EE is there a problem asking for a friend?
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TGVMD
(@TGVMD) reported
@virginmedia what’s going on in L31 everything gone down - Tv, phone and internet . Give us a clue
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TGVMD
(@TGVMD) reported
@virginmedia checked your service status page and you claim there are no issues in L31 - Yeah and Boris wasn’t partying either! Sort it out ! L31 services all down and no sign of coming back . Tell us what’s happening
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Kesku El Pez
(@JustKesku) reported
@Nekosenin Sky TalkTalk and Vodafone are all.. bad BT is arguably the best but the most expensive, Virgin Media is pretty great and the SIM+TV+Broadband plans are cheap asf However, they have virgin in the name
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Nik
(@ThingsByNik) reported
@JEHenshall @virginmedia They are awful aren’t they? Another day has gone by where I have been told I am in a queue. Is there 1 person answering the long queue of people wanting to complain. Awful service.
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Duncan Smith
(@edward036) reported
@virginmedia I just signed up to your 1gb service via chat for cheaper than currently paying so will see if this fixes it.
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⚫♿💙Tracey Williams
(@scootloopst) reported
@virginmedia We left sky for you on 14th Jan. We have had no proper TV service since that day. No catch up, no recordings, no apps playing, constantly having to reset box 10+ times daily!! We have paid £163 for this!!!! I am sick of phoning up! We want an engineer out now!!
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Julie Henshalll
(@JEHenshall) reported
@ThingsByNik @virginmedia Good luck with even writing to them. I’ve sent two letters of complaint and the only response I’ve had is for Virgin to hand our account to a debt management company instead of responding themselves !!
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Mark Doveston
(@MarkDoveston) reported
@virginmedia Another day gone by and no assistance. Tomorrow is day 4. I contacted @vodafone today and in less than an hour they've sorted my account changes. Perhaps they can teach you something about customer services.
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Julie Henshalll
(@JEHenshall) reported
@ThingsByNik @virginmedia My complaint started the day after I lost my mum in October and the whole situation has caused me so much stress and upset at a time when I should be allowed to grieve my mum in peace. I will never forgive them for the distress they have caused and are still causing me 😥