Virgin Media

Virgin Media Outage Report in Maidstone, Kent, England

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The latest reports from users having issues in Maidstone come from postal codes ME16 and ME17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Maidstone, Kent, England 02/04/2026 10:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Maidstone, Kent, England

The most recent Virgin Media outage reports came from the following cities: Gravesend, Gillingham, Chatham, Maidstone, Royal Tunbridge Wells, Tonbridge and Rochester.

Loading map, please wait...
City Problem Type Report Time
United KingdomGravesend Internet
United KingdomGillingham Internet
United KingdomGravesend Internet
United KingdomChatham Internet
United KingdomChatham TV
United KingdomChatham Internet

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

  • TheSugg David Sugg (@TheSugg) reported from Gravesend, England

    @lobsterpants66 @virginmedia Yep. Engineer never turned up but logged it as he turned up and couldn’t get a reply. Lying b’stard.

  • TheSugg David Sugg (@TheSugg) reported from Gravesend, England

    @virginmedia hiya, another night of constant router/connection restarts and problems. Multiple engineer visits, senior engineer visits, call centre calls, new router and £160+ a month down the drain. I don’t want to switch provider but you’re not leaving me much option

  • sarahaldridge73 sarah aldridge (@sarahaldridge73) reported from Sittingbourne, England

    @virginmedia awful customer service in my experience. Been trying to cancel contract since yesterday with no success! On line chat refer to team but they don’t respond and phone lines cut you off after 55 minutes of holding on!

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help

  • nigelrandall55 Nigel randall (@nigelrandall55) reported from Royal Tunbridge Wells, England

    @BeanToast @skytv @virginmedia Ahhhhh. Broadband goes down on a regular basis. In TN49HZ. Area. V.M .🙄

  • StevenPHartley StevenHartleyonline (@StevenPHartley) reported from Royal Tunbridge Wells, England

    @SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.

  • SarBrad Sarah B (@SarBrad) reported from Royal Tunbridge Wells, England

    @virginmedia your customer service is appalling! I need to cancel my contract as moving and nobody is answering the phones. I used the text number and went through a long exchange of messages only to be told I needed to phone!! I have been trying to get through for the past month

  • kanur1 adedeji adebayo (@kanur1) reported from Maidstone, England

    @virginmedia Any news regarding broadband issues in Kent? When do we get service back feeling incapacitated

  • MidkentTravel MidKent Travel (@MidkentTravel) reported from Gravesend, England

    @virginmedia Can you please private message me, I have a log on issue.

  • akscotton Anne-Marie Baker (@akscotton) reported from Royal Tunbridge Wells, England

    @virginmedia I have been trying to speak to someone about cancelling my mums broadband contract but keep getting cut off. Please help!

  • Danward29237729 Dan Ward (@Danward29237729) reported from Snodland, England

    @richardbranson @virginmedia @VirginMediaCorp can someone please help me get this resolved your company are blaming a 10yr old boy for running up over £400 in charges despite there being no cap on his account even though it was requested at point of salem

  • southborosweep Southborough Sweep (@southborosweep) reported from Royal Tunbridge Wells, England

    @virginmedia you really are useless. I've just spent 4 hours on the phone/online trying to find out when my service will be connected and you just put me on hold. I cant even leave because I tried that and you put me on hold for over an hour

  • AnnHepper Ann Hepper (@AnnHepper) reported from Ditton, England

    @virginmedia #virginmedia please answer your phone poor Internet connection and paying for a service we are not receiving is not acceptable you need to improve your appalling service

  • marcgallagher82 Marc Gallagher (@marcgallagher82) reported from Rochester, England

    @virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!

  • AnnHepper Ann Hepper (@AnnHepper) reported from Aylesford, England

    @virginmedia when will you be sorting out the appalling connection issues in the ME20 area which has been going on for months.. appalling service

  • HannahMaxfield2 Hannah Maxfield (@HannahMaxfield2) reported from Royal Tunbridge Wells, England

    I cannot believe that our @virginmedia internet is down AGAIN. (Same issue last week) Working from home is made nearly impossible by these jokers and not a wird of apology. With a holiday coming up I have a lot to do, @virginmedia are doing their best to increase this work load.

  • SarBrad Sarah B (@SarBrad) reported from Royal Tunbridge Wells, England

    @virginmedia I am moving house and need to cancel my virgin media and nobody is answering the phones - what do I do?!

  • TheSugg David Sugg (@TheSugg) reported from Gravesend, England

    @virginmedia morning, your text service seems to have stopped talking to me and we’ve spent another week with no service. Who can I speak to?

  • HighstedJackie Jackie highsted (@HighstedJackie) reported from Tonbridge, England

    @virginmedia can someone please tell me how I cancel my account , your call centres are closed to cancel but open for sales, Iv moved house & need my account closing ASAP can someone please tell me how I do it b4 my patients runs out 😡

  • Rockwell7 Rockwell7 😷 (@Rockwell7) reported from Maidstone, England

    @ItsJosh_Jones @downdetector It's been down for hours in Kent just got a new time for maybe getting net back as 3am tomorrow morning @virginmedia is a joke..

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gcellewellyn Gregory Llewellyn (@gcellewellyn) reported

    @virginmedia Area says it's fine but I know my whole road is out. Still issues despite the link saying it's fine

  • Jemmy551 Jemmy55 🏴󠁧󠁢󠁥󠁮󠁧󠁿 🇮🇱🇬🇧 (@Jemmy551) reported

    @Bigdogdigs The crap service I get from Virgin Media.

  • MartyJHealy Marty J (@MartyJHealy) reported

    @virginmedia Hi, I’ve been on hold for hours over the past couple days. I want to cancel my contract with @virginmedia not only due to the price increase but now because of the customer service. Your better off taking the phone line down if you don’t plan on answering!

  • croncobaurul Mihai Chereji (@croncobaurul) reported

    @virginmedia Maybe if you offered a way to cancel contracts online this wouldn't happen. Or if so many people didn't want to cancel.

  • Paratez Paratez (@Paratez) reported

    @virginmedia Dreadful, dreadful service…don’t you realise people will not return to your products? Absolute joke. Really wish I hadn’t gone with your brand in the first place but I guess you’re really not bothered….#virginnightmare # dreadfulservice

  • LilaCav LCL (@LilaCav) reported

    @virginmedia Still having internet issues, I’ve tried calling but no one picks up. Can someone call me back please? I’m missing all my work calls today!!

  • ChristinaB216 ChristinaB 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@ChristinaB216) reported

    @virginmedia The first time it took over 18 hours to get back to me, by which point I’d written and posted the letter. I’ll cancel my direct debit and maybe then someone might contact me. I have retained proof of all communication and proof of receipt of the letter.

  • BGJasonWilkes Jason Wilkes (@BGJasonWilkes) reported

    Funny that I’ve tried for 7 hours to contact @virginmedia via both phone and webchat which both say too busy to answer but new customer line answers right away. #poorcustomerservice

  • Craigybeales Craig Beale (@Craigybeales) reported

    @virginmedia just been on hold to you for 45 minutes before you cut me off. You gave me the deadline of tomorrow to cancel after you increased my monthly cost! Please cancel my broadband

  • Hellosmee1 WokesRJokes (@Hellosmee1) reported

    @virginmedia How about a DM? I follow Virginmedia but unlike other organisations there is no option to DM. I only want to pass my account details to cancel?