Virgin Media Outage Report in Maidstone, Kent, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Maidstone come from postal codes ME15 and ME16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Maidstone, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Royal Tunbridge Wells, Tonbridge, Rochester, Gillingham, Sheerness, Longfield, West Malling, Chatham, and Cranbrook.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone
|
Total Blackout | 1 day ago |
|
Royal Tunbridge Wells
|
Internet | 4 days ago |
|
Maidstone
|
Internet | 7 days ago |
|
Tonbridge
|
Internet | 7 days ago |
|
Rochester
|
TV | 15 days ago |
|
Rochester
|
TV | 15 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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graham wilson (@dankennik) reported from Leybourne, England@dancludlow 4 bloody fraudulent calls today, 2 claiming to be BT "internet has been compromised " 1 BT loyal customer 35% off something or other. (I'm virgin media) and finally £30 gift from some marketing....I put phone down.
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Rob Bagley (@DoctorKoolBeans) reported from Maidstone, England@BTCare my tv signal has been shocking these last two weeks. Think i will switch to someone more reliable like @virginmedia
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Stephen Headley: (@stepheadley) reported from Royal Tunbridge Wells, England@markcatchlove @Chrisitv @virginmedia Said before mate. I switched sometime ago now because of poor service. Spent a fortune one month in telephone bills waiting and waiting and waiting.....still waiting
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nicolle clothier (@nicolleclothier) reported from Gillingham, EnglandNever use @virginmedia for broadband there useless! I was on the phone to them for 1hour & 30 mins my issue still hasn’t been resolved & they passed me to 4 different members of staff then they put the phone down on me! Complete ignorance!
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nicolle clothier (@nicolleclothier) reported from Gillingham, England@virginmedia I know what the problem is! Iv explained it to 5 of your members of staff and no one can help! You also want to charge me £100 for to leave you and that’s also what I haven’t asked for you!
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Robert Bailey (@Bunglebob66) reported from Rochester, England@virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!
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Robert Bailey (@Bunglebob66) reported from Rochester, England@virginmedia But we HAVE NOT MADE the call and because of the “cleverness” of these people, we are not willing to gamble with the investigation. It’s our word against yours! Your “Geeks” could say anything and we’re screwed! We will see out our contract and then CANCEL!!!!
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Mr.G - Longy - Graham (@MrG48) reported from Gillingham, England@JessReeves @virginmedia I’d also need a new aerial erected as my one blew down many storms ago - actually if I don’t have an aerial why am I paying bbc tv licence
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Jo Humphrey (@JJhumpy) reported from Maidstone, England@virginmedia It's back now but would like a credit for the outage!
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Jonnie Jensen (@JonnieJensen) reported from Maidstone, England@Rabia_Ali85 @virginmedia Nice comments on @virginmedia today. They could have helped themselves by doing something to inform customers what was happening but like you say, there are worse problems in the World. Peace out 💖💖
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Chris Tring (@drongo123uk) reported from Gillingham, England@virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.
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Ashley Snowdon (@sudoash) reported from Gillingham, England@virginmedia My Wi-Fi is fine; the issue is with the public WI-FI using the WIFI Connect app.
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Jo Humphrey (@JJhumpy) reported from Maidstone, England@virginmedia Yes no service at all ! No broadband no TV! Just green light flashing on router.
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Natasha (@AhsatanRevolg) reported from Rochester, England@virginmedia I had no Virgin Media services in Feb. Nor in Easter. Neither do I have them today. Technicians don’t turn up when booked. Today I am using my mobile network 4G to look for a reliable internet service because yours is letting me down too often. Thank you, next.
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Skullncross (@markIcutler) reported from Rochester, EnglandSomething wrong with virgin media website I can't login to my mobile account it would of been better to merge it to my broadband account @virginmedia
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Robert Bailey (@Bunglebob66) reported from Rochester, EnglandJust been scammed on our home phone bill for 0905481000. We have been charged £54 for a 40 minute call that we apparently made. @virginmedia have said they will investigate it for a charge of £99.95! (No thanks!)🤯🤬. We never made the call, ONLY received & pressed NO numbers!
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Dave Jones (@davemole85) reported from Royal Tunbridge Wells, England@virginmedia shocking customer service in the phone, I just want a new controller but have been on the phone for 1/2 hour asking me to reset the box and router
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Nigel randall (@nigelrandall55) reported from Royal Tunbridge Wells, England@virginmedia no internet in the TN49HZ. Area , hub will not reconnect , still awaiting advise from customer services , been on hold 40 minutes . Any updates
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Brian Glover (@brianglo) reported from Sittingbourne, England@virginmedia is there an issue in ME10 3 area. No internet and catch up services missing. Website says no but neighbours have same issues
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Jo Humphrey (@JJhumpy) reported from Maidstone, England@virginmedia any chance of knowing when broadband issue will be fixed in ME15 7 area. Having to walk to next street to get phone signal ! #nobroadband #VirginMedia #internetdown #VirginOutage
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Alicia (@aliciajane94) reported@virginmedia No errors, it just won’t switch off
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graham littler (@adelwire) reported@virginmedia AC. Ashleigh we had a positive discussion about the contract on Thursday. You told me then and again yesterday that a manager is taking my complaint seriously which is great but I'm not hearing any solution. How hard is it to sort properly??? @MartinSLewis @which
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Jesse Moore (@jessemooreuk) reported@BeckyEverson @SkyUK @virginmedia I can confirm that Virgin is very stable and reliable. On the rare occasion there is an issue it doesn't last for long.
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XVintoreZ (@_xVintoreZ) reported@DanExert @virginmedia I have been having the same problem for over 5 weeks now, they have done nothing but push the fix date back, 3 times. Sadly I’m not able to get the buisness gigabit. But still, £50 a month for 220/25 And I’m getting at most 5/7 Ridiculous. Hope yours is fixed soon bud.
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SupaNic (@ThatDivaNickz) reported@virginmedia Its has been weeks of this and still no resolution, just pointless messages, mixed messages, lack of customer care, intermittent WiFi and a direct debit for the full amount, a cautionary tale of an unfair contract @Ofcom
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Rebecca Jane Everson (@BeckyEverson) reported@virginmedia Well I was told my price was fixed, so hopefully no hidden increases and I was told I wasn’t signed into a contract ... so here’s hoping I don’t experience anything bad 🤘🏼 roll on fast speed broadband
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Nayte (@Nayte93) reported@virginmedia They tried to but never got it done, could you help with this ?
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Thomas Agnew (@tagnew200) reportedAnyone else having problems with @Absolute80s on @virginmedia? Channel is very jumpy, as if a cd is skipping. Only happens on this channel and Internet is fine....
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SupaNic (@ThatDivaNickz) reported@virginmedia A date stopped being given just over a week ago because the matter is complex, btw when is this being fixed as I am tired if the unnecessary questions. All details are in my complaint woulf you like me to post again
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Thomas Agnew (@tagnew200) reported@virginmedia Hi there, thank you for the reply. It is the radio channel 951 Absolutel80s. The channel seems to be working now. However, it done this a few hours ago and then went back to jumping again. It's as if the Internet is slow for that channel only. Hard to explain.