Virgin Media outages and service status in Maidstone, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 19 outage signals in the last 24 hours around Maidstone, including 19 direct reports.
- The most common problems reported in this area mention TV, Internet, and Wi-fi.
- The most recent signal from this area was received May 14, 2:08 PM GMT+1.
- TV (64%)
- Internet (20%)
- Wi-fi (16%)
The latest reports from users having issues in Maidstone come from postal codes ME15 , ME16 , ME17 and ME14 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 15: Problems at Virgin Media
Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Maidstone, England
The most recent Virgin Media outage reports came from the following cities: Tonbridge, Maidstone, Royal Tunbridge Wells, Rochester, Gillingham, Chatham, and Sheerness.
| City | Problem Type | Report Time |
|---|---|---|
 Tonbridge
|
Internet | 13 hours ago |
|
Maidstone
|
TV | 14 hours ago |
|
Maidstone
|
TV | 14 hours ago |
|
Maidstone
|
TV | 14 hours ago |
|
Tonbridge
|
Wi-fi | 14 hours ago |
|
Royal Tunbridge Wells
|
TV | 14 hours ago |
Nearby cities with recent reports
3 recent signals
3 recent signals
2 recent signals
2 recent signals
1 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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Rob Strudwick (@mrbison66) reported from Tonbridge, England@virginmedia No decent broadband service for 3 days in TN9 area why does your website say all OK!
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Mark Gould (@yiddo71) reported from Rochester, England@virginmedia sort your customer service out they have just cut meoff again!!! Whilst on hold to make a complaint #ripoff
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C Borrill-Bromige (@cboxot) reported from Rochester, England@virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles
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Troy Williams (@troyaaron) reported from Sittingbourne, England@virginmedia I've been in an online chat for nearly 2 hours today just to arrange transfer of services to my new house. I've led the conversation entirely. I'm not even going to report the CMs identity. Just wanted you to know how bad the experience was.
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mark longhurst (@scholes1976) reported from Snodland, England@virginmedia been trying to ring you guys for nearly an hour to report a problem our broadband!!!
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Onearmedjohn (@onearmedjohn) reported from Gillingham, England@virginmedia No, I want the postal address for service of a county court summons.
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Gaëlle Coyle (@GaelleRTW) reported from Royal Tunbridge Wells, England@_pauledwards @virginmedia I tried watching it and gave up after 5 minutes... and that's with fibre! Awful picture.
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StevenHartleyonline (@StevenPHartley) reported from Royal Tunbridge Wells, England@virginmedia your company has the worst customer service of any media company. I am a customer and have been trying by mail, text and phone to contact you for 10 days regarding my media. Anyone thinking of changing to these guys . DON’T
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Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England@virginmedia I haven’t activated a service. I tried to look at whether I’m eligible and that’s the screen I get
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Sean McDonald (@SeanM_ODP) reported from Maidstone, England1hr 15mins on the phone and counting just trying to cancel @virginmedia @VMHelpDesk Disgrace to be honest
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Elise (@elise_john85) reported from Maidstone, England@virginmedia Nothing was happening that was the issue. After nearly 2 hours and 4 reboots I was finally able to start my working day
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Onearmedjohn (@onearmedjohn) reported from Gillingham, England@BritishGas I’m truly astonished. I didn’t think there could be anyone worse than @virginmedia for customer service but you’ve managed it. I’m in awe.
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Lawrence Hooker (@goonerlgh) reported from Gillingham, England@virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?
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Grumpy Old Gaming (@ShirleyPms40) reported from Maidstone, England@virginmedia Well you need to sort it out. Bored of the sh1te service and I'm not even a customer anymore.
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Michael Buckley (@MikeBuckley2) reported from Gillingham, England@virginmedia I am trying to access live chat as I have blackspots in house and would like WiFi boosters from Virgin. I have 200 Mbps but am getting only 20mbps in bedroom. Cannot find live chat on sites other than loads of help pages. Really frustrating
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Sue Groves MBE (@SUEG46) reported from Rochester, England@virginmedia we seem to have WiFi still but our sky box has lost connection.. is this related to the issues you have?
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Adam | Lewis (@lewis_adam_) reported from Ditton, England@virginmedia Tbh just looking in to cancelling the current package, nothing but ongoing problems with Virgin Media and impossible to talk to someone on the phone without going on hold for hours and even they they can’t resolve issues. Issues stemming back 5years now! 😠
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PCPresenter (@PcPresenter) reported from Maidstone, England@virginmedia Why is the #FuryWhyte fight not working?? I want compensation for this
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Carole Winter (@CaroleWinter) reported from Royal Tunbridge Wells, England@virginmedia seriously poor customer service. Inefficient self help website, live chat hopeless. Avoid at all costs - or it will cost you!
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Collards Upholstery London Limited (@InfoCollards) reported from Royal Tunbridge Wells, England@virginmedia what the hell is happening to my business email account? Cannot log in to my business!! No explanation, no help! Truly shocking PR #virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Caz (@Ca33ieKins) reported@virginmedia @docrussjackson Ha! @virginmedia never issues compensation for outtages. Laughable.
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Lisa Midds (@Lisa19576) reported@virginmedia my TiVo box isn't working. Working fine until 11am when started glitching then went off. Ive rebooted several times & keeps saying "channel is not authorised please contact virgin media" Ive been trying to get through & been on hold for nearly 2hrs . Help Pls 😭
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English Bob 🇬🇧 🏴 (@EnglishBob714) reported@virginmedia @5IMON_ Send messages to those affected, and provide the service you are actually paid for!!
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Will.i.am.not (@Roberto_Gadgio) reportedAnyone else having issues with Virgin Media TV and Broadband today (pixelated screen and intermittent sound)? Online news outlats reporting thousands in the UK affected.
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Jane Common (@JaneCommon) reported@virginmedia Oh I have just spent half an hour turning things on and off trying to fix it!
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Bev Terry 🏆🏆🏆🏆🏆🏆 (@Bev2810) reported@virginmedia Can’t even report loss of service or call in phone line takes you round a merry go round with your robot
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Mark Burgess (@markburgess1984) reported@virginmedia are we getting compensation for it being down all day
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Greg Eden (@EdenGreg) reported@virginmedia Why do you State all equipment is working when it's NOT😡 SICK & tired of unplugging my equipment because you ststes everything is working in the App Disgusting paying for TV service & Not getting it
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Angela Spark (@AngeSpark) reported@virginmedia you seem to have lost your signal on the TV and when you change channels it retains the channel before so this is massive knitting on the screen with bits of different programs then it cleared for awhile and then it came back on certain channels.
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Philip McNeill (@philip_mcneill) reported@virginmedia @docrussjackson As long as the contract reflects the reality that Internet etc is now a neo-human right and the compensation must reflect outage or it’s an unfair contract.