Virgin Media Outage Report in Maidstone, Kent, England
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The latest reports from users having issues in Maidstone come from postal codes ME15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Maidstone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Rochester, Maidstone, Tonbridge, Royal Tunbridge Wells, Chatham, Gillingham, Snodland, Gravesend and Sittingbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
Internet | |
| Maidstone |
TV | |
| Tonbridge |
Internet | |
| Royal Tunbridge Wells |
Phone | |
| Royal Tunbridge Wells |
Phone | |
| Royal Tunbridge Wells |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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Robert Shaw
(@hungoverdrawn) reported
from
Wainscott, England
@virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help
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Lawrence Hooker
(@goonerlgh) reported
from
Gillingham, England
@virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?
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Marc Gallagher
(@marcgallagher82) reported
from
Rochester, England
@virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!
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mark longhurst
(@scholes1976) reported
from
Snodland, England
@virginmedia been trying to ring you guys for nearly an hour to report a problem our broadband!!!
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?
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Jane Exon
(@ExonJane) reported
from
Maidstone, England
@virginmedia I have been trying to cancel my subscription (first year ended in Sept) for weeks. In the end I gave up and cancelled my direct debit... suddenly I’m contacted! Could we please talk please
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.
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Rockwell7 😷
(@Rockwell7) reported
from
Maidstone, England
@ItsJosh_Jones @downdetector It's been down for hours in Kent just got a new time for maybe getting net back as 3am tomorrow morning @virginmedia is a joke..
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Troy Williams
(@troyaaron) reported
from
Sittingbourne, England
@virginmedia I've been in an online chat for nearly 2 hours today just to arrange transfer of services to my new house. I've led the conversation entirely. I'm not even going to report the CMs identity. Just wanted you to know how bad the experience was.
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Geoff Watkins
(@DronePilotGeoff) reported
from
Gillingham, England
@fasurveyors @virginmedia I have to say; I’m normally pretty pleased with @virginmedia internet. It’s normally fast and reliable. But last couple of days has been awful. It’s getting too expensive as well
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!
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sarah aldridge
(@sarahaldridge73) reported
from
Sittingbourne, England
@virginmedia awful customer service in my experience. Been trying to cancel contract since yesterday with no success! On line chat refer to team but they don’t respond and phone lines cut you off after 55 minutes of holding on!
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Laura Underhill
(@LauraBaalham) reported
from
Snodland, England
@virginmedia Absolute rubbish. Try calling to speak to someone...no answer. Try online...email address is completely different to my account. Date of last bill&account details don’t match. Complete load of crap. Won’t be paying my bill so at least someone will contact me 🤬
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MidKent Travel
(@MidkentTravel) reported
from
Gravesend, England
@virginmedia Can you please private message me, I have a log on issue.
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@virginmedia your company has the worst customer service of any media company. I am a customer and have been trying by mail, text and phone to contact you for 10 days regarding my media. Anyone thinking of changing to these guys . DON’T
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Sam #GSBOUT
(@_SamButler) reported
from
Rochester, England
@virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please
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Dan Ward
(@Danward29237729) reported
from
Snodland, England
@richardbranson @virginmedia @VirginMediaCorp can someone please help me get this resolved your company are blaming a 10yr old boy for running up over £400 in charges despite there being no cap on his account even though it was requested at point of salem
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Niamh Downey
(@NiamhDowneyLDN) reported
from
Royal Tunbridge Wells, England
@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia morning, your text service seems to have stopped talking to me and we’ve spent another week with no service. Who can I speak to?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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▶️ eduk2 📢
(@eduk2) reported
@virginmedia I don't see any option there to make a complaint. I'd like to make a complaint. How can I do it? Where can I write my complaint and claim?
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Mike Barraclough
(@MichaelBarracl5) reported
Well thank you @virginmedia for losing me £1650 today. Part way through online training you decide to do maintenance on broadband 10.40 and hope to be restring internet by 3.00pm. Why isn’t this done overnight???? I will send you my invoice. Terrible service. Paying for nothing
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Mr Bear
(@Bear_of_Truth) reported
@virginmedia Yes… area outage until at least 7pm. Not great for two adults working from home.
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Lee Morley
(@Smooth2014) reported
@virginmedia Nice you got time to post stupid pics then to use your time to help ppl
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Harpers of Chiswick
(@HarpersChiswick) reported
@virginmedia No internet all morning. Time to consider other options as it’s gone down too many times this year.
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hj
(@jakesy117) reported
@virginmedia why would the online service status page say no issues, but when I call the number they say there are issues?
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Danny Kushlick End Patriarchy
(@KushlickDanny) reported
@virginmedia You make it very difficult to cancel contracts with you. Just today I discovered that you can text to cancel. Why is that not on your help page?
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Not Hayden
(@Shredmonkey1) reported
@virginmedia Possibly, I think I'm done for today. Too much time wasted on nothing. Tomorrow I'll call to cancel then raise the issue with OFCOM. The telephone support was abysmal.
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Anne Marie McPhee
(@nuttynanaannie) reported
from
Motherwell, Scotland
@virginmedia For the past 5 days I've had limited Tivo use and no access to apos at all in Ml15hd also no Internet 90%of the time. Virgins site says they're working in my area to fix this by 20th October. So will I get a reduction on bill for a week of no service.
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amy hughes 📸
(@amyhughesphoto) reported
from
Raunds, England
@virginmedia are the worst broadband provider in existence. connection dropping in and out for almost 48 hours now.