Virgin Media

Virgin Media Outage Report in Maidstone, Kent, England

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The latest reports from users having issues in Maidstone come from postal codes ME15.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Maidstone, Kent, England 12/17/2025 19:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (12%)

    Total Blackout (12%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Maidstone, Kent, England

The most recent Virgin Media outage reports came from the following cities: Rochester, Maidstone, Tonbridge, Royal Tunbridge Wells, Chatham, Gillingham, Snodland, Gravesend and Sittingbourne.

Loading map, please wait...
City Problem Type Report Time
United KingdomRochester Internet
United KingdomMaidstone TV
United KingdomTonbridge Internet
United KingdomRoyal Tunbridge Wells Phone
United KingdomRoyal Tunbridge Wells Phone
United KingdomRoyal Tunbridge Wells TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

  • drongo123uk Chris Tring (@drongo123uk) reported from Gillingham, England

    @virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.

  • JJhumpy Jo Humphrey (@JJhumpy) reported from Maidstone, England

    @virginmedia It's back now but would like a credit for the outage!

  • nigelrandall55 Nigel randall (@nigelrandall55) reported from Royal Tunbridge Wells, England

    @virginmedia Sorry no help at all , service in my area tells me broadband is good ! But hub is flashing green with green arrows as well I have tried everything from the help contact .

  • davemole85 Dave Jones (@davemole85) reported from Royal Tunbridge Wells, England

    @virginmedia shocking customer service in the phone, I just want a new controller but have been on the phone for 1/2 hour asking me to reset the box and router

  • DoctorKoolBeans Rob Bagley (@DoctorKoolBeans) reported from Maidstone, England

    @BTCare my tv signal has been shocking these last two weeks. Think i will switch to someone more reliable like @virginmedia

  • karl_holden Karl Holden (@karl_holden) reported from Gravesend, England

    @virginmedia the service is deteriorating. Time to review your performance and reveal the source of your problems before your customer base starts to become even more disenchanted.

  • Bunglebob66 Robert Bailey (@Bunglebob66) reported from Rochester, England

    @virginmedia But we HAVE NOT MADE the call and because of the “cleverness” of these people, we are not willing to gamble with the investigation. It’s our word against yours! Your “Geeks” could say anything and we’re screwed! We will see out our contract and then CANCEL!!!!

  • VirtualWill101 William (@VirtualWill101) reported from Tonbridge, England

    No internet for 6 weeks now. @vmbusiness appear incapable of providing anything other than a spectacular lack of service and an abundance of forced empathy and misinformation. Appears even their complaints team don’t care!

  • tommyewing84 Tom (@tommyewing84) reported from Gravesend, England

    @virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.

  • therealims Len (@therealims) reported from Rochester, England

    @virginmedia @SkyUK make me an offer. Your service has to be better than this

  • sudoash Ashley Snowdon (@sudoash) reported from Gillingham, England

    @virginmedia My Wi-Fi is fine; the issue is with the public WI-FI using the WIFI Connect app.

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    Useless @virginmedia strike again with their crap customer service!! Send me a new sim and it does not work......useless and it means I now have to speak to their crap customer service again #ripoff #con #virgin

  • Bunglebob66 Robert Bailey (@Bunglebob66) reported from Rochester, England

    Just been scammed on our home phone bill for 0905481000. We have been charged £54 for a 40 minute call that we apparently made. @virginmedia have said they will investigate it for a charge of £99.95! (No thanks!)🤯🤬. We never made the call, ONLY received & pressed NO numbers!

  • claire_m_willia Claire Williams (@claire_m_willia) reported from Gravesend, England

    @virginmedia your customer service is an absolute joke won't ever be using you again . Worst customer service ever !!!!!!!!!

  • nigelrandall55 Nigel randall (@nigelrandall55) reported from Royal Tunbridge Wells, England

    @virginmedia no internet in the TN49HZ. Area , hub will not reconnect , still awaiting advise from customer services , been on hold 40 minutes . Any updates

  • KudaLudaLegend1 Kuda Madzikanda (@KudaLudaLegend1) reported from Gravesend, England

    Seriously getting towards 24hr broadband outage..Can someone tell me if I can cancel my contract as technically @virginmedia have not met their contractual obligation🤔

  • MrG48 Mr.G - Longy - Graham (@MrG48) reported from Gillingham, England

    @JessReeves @virginmedia I’d also need a new aerial erected as my one blew down many storms ago - actually if I don’t have an aerial why am I paying bbc tv licence

  • HazardOnTrack Aaron (@HazardOnTrack) reported from Rochester, England

    @virginmedia please sort out the issue with Broadband in ME5 - Walderslade. #ItsYouNotUs

  • dankennik graham wilson (@dankennik) reported from Leybourne, England

    @dancludlow 4 bloody fraudulent calls today, 2 claiming to be BT "internet has been compromised " 1 BT loyal customer 35% off something or other. (I'm virgin media) and finally £30 gift from some marketing....I put phone down.

  • Bunglebob66 Robert Bailey (@Bunglebob66) reported from Rochester, England

    @virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • deltazebedee1 John Blaney 💙 (@deltazebedee1) reported

    @WillyWo83025104 @afneil @virginmedia Just cancel your direct debit...their response time improves dramatically. It works every time.

  • KAH___94 KH. (@KAH___94) reported

    @01_rehan @virginmedia I left them yesterday. Shocking customer service and extortionate prices - not worth the service whatsoever

  • Eugene_Darcy Eugene Darcy (@Eugene_Darcy) reported

    @virginmedia contact me ASAP re problem please. Or else I will move to Sky. Your service is shockingly bad. I can't wait TV and can't contact you 🤬

  • simongeephoto Simon Gee (@simongeephoto) reported

    @virginmedia Please get a team member to contact as I am wits end trying to fix this. I have tried the community, tried phoning, tried tried tried. Your turn for your team to help physically not just politely suggest. I know this is not your personal fault and am not blaming you.

  • FemalePatriotU1 Proud♡Patriot (@FemalePatriotU1) reported

    @celebrityradio @virginmedia If you advertise on #GBNews, I will take on the contract you so desperately want me to take. (Out of contract) but a loyal paying customer.

  • w1nt3r2k10 w1nt3r2k10 (@w1nt3r2k10) reported

    @virginmedia It seems ok after I did a hard reset of the router, but it’s every day it goes down my sons can’t use it for school purposes and I can’t use it for work it’s just a joke. I’m sick of paying for something I can’t use properly

  • mikop90 Michael (@mikop90) reported

    @virginmedia I waited two hours on the phone last week to cancel the account. Is there no way someone can schedule a time to contact me?

  • Eugene_Darcy Eugene Darcy (@Eugene_Darcy) reported

    @virginmedia can't get through to you on phone, keeps going dead. Please contact me ASAP as virgin box stopped working for no reason. Very unhappy customer 😑

  • accountantsitc Accountantsitc (@accountantsitc) reported

    @virginmedia John , it’s not just virgin that’s busier. I’m an accountant , I have to do furlough claims, learn tonnes of new legislation for Covid .I don’t have a call centre or staff members to help and take my calls . I can’t sit on phone for hours with no response to leave !

  • mittonn DM (@mittonn) reported

    @virginmedia I already have. I need somebody to sort the problem please.