Virgin Media

Virgin Media Outage Report in Maidstone, Kent, England

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The latest reports from users having issues in Maidstone come from postal codes ME15.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Maidstone, Kent, England 02/28/2026 15:50

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Maidstone, Kent, England

The most recent Virgin Media outage reports came from the following cities: Rochester, Chatham, Maidstone, West Malling, Cranbrook, Tonbridge, Gravesend, Gillingham and Royal Tunbridge Wells.

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City Problem Type Report Time
United KingdomRochester E-mail
United KingdomChatham Internet
United KingdomMaidstone Wi-fi
United KingdomWest Malling Wi-fi
United KingdomCranbrook Phone
United KingdomRochester Phone

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

  • elise_john85 Elise (@elise_john85) reported from Maidstone, England

    @virginmedia Nothing was happening that was the issue. After nearly 2 hours and 4 reboots I was finally able to start my working day

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia Your missing the point my phone works now my complaint was about the fact it took 9 days to activate and Virgin changed the number

  • ShirleyPms40 Grumpy Old Gaming (@ShirleyPms40) reported from Maidstone, England

    @virginmedia Sort out my complaint. Should I just go on LinkedIn and spam your digital marketing manager?

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia @virginmedia is there an email address I can send a complaint to you customer service don’t want to accept it and your web form has been completed but no response!!

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia Just to know you still have not fixed my phone line despite a guarantee and you have just sent me a bill@for double my monthly bill.....way to go @virginmedia worst customer service ever!!

  • mrbison66 Rob Strudwick (@mrbison66) reported from Tonbridge, England

    @virginmedia No decent broadband service for 3 days in TN9 area why does your website say all OK!

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia No landline for 9 days following a house move, incorrect bills, and poor customer service being cut off many times

  • Bomber_RBS ML Shelton (@Bomber_RBS) reported from Gravesend, England

    @skytv @virginmedia get your fecking **** together and agree a deal with @disneyplus

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @BBCWatchdog can you help @virginmedia make it impossible to complain or resolve any issues the ultimate poor customer service!!

  • ShirleyPms40 Grumpy Old Gaming (@ShirleyPms40) reported from Maidstone, England

    @virginmedia Well you need to sort it out. Bored of the sh1te service and I'm not even a customer anymore.

  • CaroleWinter Carole Winter (@CaroleWinter) reported from Royal Tunbridge Wells, England

    @virginmedia Outage and TV connection. I can’t turn the router on and off because I am confined to bed due to an last operation last week.

  • CaroleWinter Carole Winter (@CaroleWinter) reported from Royal Tunbridge Wells, England

    @virginmedia seriously poor customer service. Inefficient self help website, live chat hopeless. Avoid at all costs - or it will cost you!

  • c1ormy Claire - with a capital C (@c1ormy) reported from Gravesend, England

    @virginmedia since outage in DA12 yesterday i have no services. Apparently on fault check status there’s no fault. Any advice? #virginmediadown #noservices

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia Still @virginmedia can’t get anything right!! Still you screw everything up and provide really bad customer service @BBCWatchdog

  • elise_john85 Elise (@elise_john85) reported from Maidstone, England

    I do love a Friday morning where my @virginmedia broadband is a crock of **** 😠 it’s not like I have work to get done

  • AbiMuddiman Abi (@AbiMuddiman) reported from Royal Tunbridge Wells, England

    @virginmedia I keep filling out the form with my address to return my old router and the returns bag never turns up, I’ve now been charged £40? How can I get this removed please?

  • HeyYouItsCorrie HeyYouItsCorrie (They/Them) (@HeyYouItsCorrie) reported from Rochester, England

    @suziqvk @virginmedia BT, without a doubt. Virgim media is absolutely useless, bad internet, bad coverage, bad service

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    Why is it every companies customer service line is so crap and does not want to help in any way shape or form #curryspcworld #virginmedia @BBCWatchdog

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia Great ring the number that has been absolutely shocking from day 1 or wait 28 days for Virgin to answer a complaint I have been trying to resolve for 10 days currently on phone with customer service but wont let me speak to a manger absolutely s*** from @virginmedia @BBCWatchdog

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia No as normal Virgin customer service go quiet until I am forced to ring them again and as for the bill no additional charges you just seem to have doubled the bill

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ponks1 hlord08 (@ponks1) reported

    @virginmedia No the service status page now says no issues but I still can not access the email

  • lornatom90 Lorna Lexxi (@lornatom90) reported

    @virginmedia I just experienced a VERY STRANGE call (i recorded) with a "customer service rep" regarding my account & he was asking for personal info such as sort code, email, future bill (which hasnt been generated yet so i couldnt know) Can somebody contact me ASAP! suspicious!

  • BikerSnep BikerSnep (@BikerSnep) reported

    @virginmedia Generically 24 hours, its since been up n down randomly

  • Lee_AntonySmith Lee Antony Smith (@Lee_AntonySmith) reported

    @virginmedia been waiting 24 hours to reach a human, shocking service, how can I reach someone to fix my account?

  • NigelClark78 Nigel Clark (@NigelClark78) reported

    @virginmedia I am not at home at the moment just the family advising it's still not working. This has only happened since first fault from your side happened yesterday. No cause from my side. And it's been off ever since even though it has been updated twice to say no longer fault in area

  • damon_hull Damon Hull (@damon_hull) reported

    @virginmedia broadband down yet again. 3rd day of disruption in my area and when it does work its nowhere near the speed I should be getting. Not great when my contract is due for renewal next month. Might have to shop around

  • jamesthejoiner James Riley (@jamesthejoiner) reported

    @virginmedia 3 Jan. And they shut it down. I literally can't get hold of anyone. Do you have a direct number or email address for complaints or resolution

  • CraigJThomson69 Dr Craig Thomson (@CraigJThomson69) reported

    @virginmedia Seriously the most insanely bad customer service ever. Almost 5 hours to be connected to an agent on chat. Just a bot that keeps sending the same stupid messages. If I was considering leaving before I'm now looking at other options.

  • PPMI_Innocence PPMI (Progressing Prisoners Maintaining Innocence) (@PPMI_Innocence) reported

    @ManInTheMoon_2 @virginmedia That's terrible!

  • JoanneH48007778 Joanne Hunt (@JoanneH48007778) reported

    @virginmedia @doncaster_free What a joke..says quickest way to complain is online!!! Helps if you have Internet!! Weeks now without out oh & the phone and TV. Signing up in Dec was the worse thing I did!! I'll send a carrier pigeon with my complaint, you might receive it quicker than you fixing my issues!