Virgin Media

Virgin Media Outage Report in Maidstone, Kent, England

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The latest reports from users having issues in Maidstone come from postal codes ME15, ME14 and ME16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Maidstone, Kent, England 09/06/2025 07:45

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Maidstone, Kent, England

The most recent Virgin Media outage reports came from the following cities: Chatham, Tonbridge, Maidstone, Gillingham, Royal Tunbridge Wells, Gravesend, Rochester and Paddock Wood.

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City Problem Type Report Time
United KingdomChatham Wi-fi
United KingdomTonbridge Phone
United KingdomMaidstone Phone
United KingdomChatham Total Blackout
United KingdomMaidstone TV
United KingdomGillingham TV

Community Discussion

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Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

  • markandall Mark O'Brien (@markandall) reported from Tonbridge, England

    @virginmedia Yes, the work that was agreed that needed to be done 3 weeks ago, has suddenly with 10mins notice become an issue. I'm working from home, a 3 week last minute delay is crazy 😭

  • elise_john85 Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England

    @virginmedia The billing address is incorrect though. Your don’t supply the service to the address on the bills

  • DanskiBoyWonder ∂αиѕкι (@DanskiBoyWonder) reported from Rochester, England

    @virginmedia They replaced the box and it’s all working now,I do have one other query I have the Virgin go app but I don’t have any content available on it,is this something you can fix for me? There appears to be an issue with my account I have the ultimate ooomph package if that matters.

  • elise_john85 Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England

    @virginmedia How do I find out what the service address is that you are using as you seem you be saying that the billing address means nothing

  • elise_john85 Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England

    @virginmedia I haven’t activated a service. I tried to look at whether I’m eligible and that’s the screen I get

  • onearmedjohn Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @BritishGas I’m truly astonished. I didn’t think there could be anyone worse than @virginmedia for customer service but you’ve managed it. I’m in awe.

  • suzywotz ꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽 (@suzywotz) reported from Gravesend, England

    @JooMarsden @virginmedia I truly have never experienced anything like this before , there’s gonna be a launch here soon … this router out my bloody window and I couldn’t give a toss where it touches down @richardbranson it certainly won’t be a safe landing where’s our service we are paying for ?

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    Two contrasting phone calls to @virginmedia CS this morning. Really unhelpful 1st guy / rude. Rang directly back and the differner guy was absolutely amazing. Mathew was his name and he needs a praise. 1st guy really needs a lesson in customer service. Thank you Mathew.

  • PaulAnderson38 Paul Anderson or Neo (@PaulAnderson38) reported from Royal Tunbridge Wells, England

    @virginmedia Sorry but still can't offer to give a fix date? Maybe you should ask @6SGlobal for assistance. Helped with city wide network design and now looking at Country wide Loyal customer since bell cable media days .....

  • onearmedjohn Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia I’ve had two lengthy phone calls with your ‘technical support’ people; it briefly got quicker then stopped working completely. On their instructions I’ve changed some settings on my router which apparently may take 48 hours to fully take effect…

  • RussCollard1 Russ Collard (@RussCollard1) reported from Royal Tunbridge Wells, England

    @virginmedia can you please advise contact number who I can contact to discuss an issue with my with email. This is crippling my business and I'm losing money having to deal with it too.

  • Russlanc269 Russell Lancaster (@Russlanc269) reported from Tonbridge, England

    @virginmedia terrible service, I’ve been waiting for 40 minutes on a telephone waiting to get urgent email technical help. Please help!!!

  • sarahhben Sarah Bennett (@sarahhben) reported from Gillingham, England

    @virginmedia Our internet is down in ME8 area (Parkwood) status check says ‘no known issues’

  • DanskiBoyWonder ∂αиѕкι (@DanskiBoyWonder) reported from Rochester, England

    @virginmedia Thankyou I’ve done that hopefully they fix it 🙏🏻

  • AViTSCJ Scott Jackson (@AViTSCJ) reported from Gravesend, England

    @virginmedia why is it when you request cancellation of service via phone and getting cut off mid call , then sending and email and also trying to chase via web chat which I also sent my request for cancellation and then move out two months later . They keep the account open 🤬

  • _iancollier Ian Collier (@_iancollier) reported from Gravesend, England

    Hey @virginmedia why does it take sooooo long to call you guys? Spent 45 mins on hold waiting to be transferred to department who can help me with my phone line problem. I gave up. Help!

  • elise_john85 Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England

    @virginmedia Can you tell me how to correct the address on my own! Apparently it’s been incorrect for the 4 years we’ve had your service!

  • elise_john85 Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England

    @virginmedia O2 have the correct information. The bills from Virgin have the wrong flat number on them. How do I know what you have for the service address? This isn’t clear on the website

  • InfoCollards Collards Upholstery London Limited (@InfoCollards) reported from Royal Tunbridge Wells, England

    @virginmedia what the hell is happening to my business email account? Cannot log in to my business!! No explanation, no help! Truly shocking PR #virginmediadown

  • suzywotz ꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽 (@suzywotz) reported from Gravesend, England

    @JooMarsden @virginmedia It appears it’s gotta be all our road .. surely others have reported an issue too hence it needs to be addressed rapidly lots of stressed and angry customers I’d imagine #notimpressed

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • thenextstopis_ 😶 (@thenextstopis_) reported

    @djsx_dj @virginmedia They like putting the phone down when things get difficult

  • steviethewolf Steve Anderson (@steviethewolf) reported

    @virginmedia 2 times I have had to contact you. The service is pony! I’ve only been with you a week and I’m now thinking this was a massive mistake

  • QureshiEve Eve Qureshi (@QureshiEve) reported

    @virginmedia To switch the account, but they kept trying to close it. Which means as a direct debit will fail tomorrow. My children would have no broadband which would be the final straw. I’ve tried billing and customer services and still not having any luck.

  • Canebludded43va KutDaSh*+🎅🎅 (@Canebludded43va) reported

    @QureshiEve @virginmedia Talk to @LordFarha they helped me when support services wouldn’t help me🥺..

  • MaloneyNatalie natalie maloney (@MaloneyNatalie) reported

    @virginmedia It’s been daily over the past few months. It’s been ever since I was sent a new box. Clearly there is an issue with my particular router

  • david12600 david (@david12600) reported

    @virginmedia No they have not, I asked for a complaint to be raised previously and was passed over to the complaints department only to be told that as the service has not been installed yet that I cannot raise a complaint.

  • ChrisPWebb Chris Webb (@ChrisPWebb) reported from Blackpool, England

    @virginmedia It says no issues but it keeps cutting out 2/3 times a day.

  • Whiskey_Mick Whiskey Mick (@Whiskey_Mick) reported

    @virginmedia down today, down yesterday, down most days, can’t use the streaming services I pay for. Not fit for purpose. Totally sick of it.

  • mejulie64 Julie Bailey (@mejulie64) reported

    @virginmedia All I get is ‘we can’t run a test right now’. I know it’s an outside issue, it was the same the last few times but no one listens!! Can’t believe there will be no engineers in my area, at all, until 21st

  • Ellamonaghanx Ella Monaghan (@Ellamonaghanx) reported

    @virginmedia My elderly grandparents rely on their landline phone. Online it shows as no issues in the area yet when I phone it says there are issues. They cannot make or receive calls - is there any live issues and when will they be resolved? WN7 5PP