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Virgin Media outages and service status in Maidstone, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 19 outage signals in the last 24 hours around Maidstone, including 19 direct reports.
  • The most common problems reported in this area mention TV, Internet, and Wi-fi.
  • The most recent signal from this area was received May 14, 2:08 PM GMT+1.
  • 64% TV (64%)
  • 20% Internet (20%)
  • 16% Wi-fi (16%)

The latest reports from users having issues in Maidstone come from postal codes ME15 , ME16 , ME17 and ME14 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 14: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Maidstone, England

The most recent Virgin Media outage reports came from the following cities: Maidstone, Tonbridge, Royal Tunbridge Wells, Rochester, Gillingham, Chatham, and Sheerness.

CityProblem TypeReport Time
Tonbridge Internet 7 minutes ago
Maidstone TV 19 minutes ago
Maidstone TV 21 minutes ago
Maidstone TV 25 minutes ago
Tonbridge Wi-fi 32 minutes ago
Royal Tunbridge Wells TV 38 minutes ago

Nearby cities with recent reports

Tonbridge

3 recent signals

7 minutes ago
Chatham

3 recent signals

2 hours ago
Royal Tunbridge Wells

2 recent signals

38 minutes ago
Gillingham

2 recent signals

2 hours ago
Rochester

1 recent signals

2 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

  • Matt_Goss
    Matt Goss 🏳️‍🌈 (@Matt_Goss) reported from Royal Tunbridge Wells, England

    So far it has taken me 3 days just to confirm that I do need help from @virginmedia using the message function on the app. I’ve spoken with three different people and they each take a day to reply. I just need a new remote as mine has stopped working! I pay enough each month

  • TDF_TT
    TDF TT (@TDF_TT) reported from Gillingham, England

    @virginmedia TV outage ME4?

  • cboxot
    C Borrill-Bromige (@cboxot) reported from Rochester, England

    @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles!

  • onearmedjohn
    Onearmedjohn (@onearmedjohn) reported from Gillingham, England

    @virginmedia This is so tiresome I have complained so many times about slow broadband speed, unreliable WiFi, terrible TV services & only after threatening to leave did you send an engineer in July. This made it a little better, but recently it’s been unreliable of an evening.

  • callyauckland
    caroline auckland (@callyauckland) reported from Royal Tunbridge Wells, England

    Internet really bad this am @virginmedia am trying to wfh. Is there an issue in TN4?

  • vamplady35
    Sharon Cooper (@vamplady35) reported from Gillingham, England

    @virginmedia My understanding is that it is affecting a lot of people. I have now worked out how to access my email another way but do strongly feel that virgin media should be looking to resolve this issue ASAP.

  • markandall
    Mark O'Brien (@markandall) reported from Tonbridge, England

    @virginmedia Yes, the work that was agreed that needed to be done 3 weeks ago, has suddenly with 10mins notice become an issue. I'm working from home, a 3 week last minute delay is crazy 😭

  • moleyfozz
    paul fouracre (@moleyfozz) reported from Rochester, England

    Two contrasting phone calls to @virginmedia CS this morning. Really unhelpful 1st guy / rude. Rang directly back and the differner guy was absolutely amazing. Mathew was his name and he needs a praise. 1st guy really needs a lesson in customer service. Thank you Mathew.

  • lewis_adam_
    Adam | Lewis (@lewis_adam_) reported from Ditton, England

    @virginmedia Tbh just looking in to cancelling the current package, nothing but ongoing problems with Virgin Media and impossible to talk to someone on the phone without going on hold for hours and even they they can’t resolve issues. Issues stemming back 5years now! 😠

  • SteveRoots1
    Steve Roots (@SteveRoots1) reported from Royal Tunbridge Wells, England

    @virginmedia your level of service doesn't get any better. 45 minutes on the phone, passed from pillar to post and all points in between and you still won't come and remove your illegally fitted equipment. I wouldn't recommend you if you were the only company on earth. #poor

  • scholes1976
    mark longhurst (@scholes1976) reported from Snodland, England

    @virginmedia been trying to ring you guys for nearly an hour to report a problem our broadband!!!

  • moleyfozz
    paul fouracre (@moleyfozz) reported from Rochester, England

    @virginmedia since you upgraded me for free to intelligent wifi, ive lost all signal upstairs arghhh. How can i switch back?

  • Davidp1103
    Davidp (@Davidp1103) reported from Snodland, England

    @virginmedia @LeePartridge16 A particularly poor explanation. What you really mea n is that you only offer attractive prices to grab new customers but have little regard for customer loyalty. That's why I left @virginmedia too

  • moleyfozz
    paul fouracre (@moleyfozz) reported from Rochester, England

    @MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..

  • SETimberDamp
    South East Timber & Damp (@SETimberDamp) reported from Maidstone, England

    Hanging on now for over an hour to @virginmedia after being sold a router for a new flat that I told them had a BT phone socket. Trying to #cancel as landlord wont have additional sockets. Lady put us in hold/SILENT for 55mins - they are hoping we disconnect. #virginmedia

  • jooz282
    Julie McCarthy (@jooz282) reported from Rochester, England

    @virginmedia problems with the boxing again tonight - paid for @anthonyfjoshua fight and keep getting pixelated picture and channel going off air entirely - is it being sorted?

  • DronePilotGeoff
    Geoff Watkins (@DronePilotGeoff) reported from Gillingham, England

    @fasurveyors @virginmedia I have to say; I’m normally pretty pleased with @virginmedia internet. It’s normally fast and reliable. But last couple of days has been awful. It’s getting too expensive as well

  • yiddo71
    Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia No as normal Virgin customer service go quiet until I am forced to ring them again and as for the bill no additional charges you just seem to have doubled the bill

  • Just_Daz_Young
    Darren Young 📺 (@Just_Daz_Young) reported from Gillingham, England

    @virginmedia No its ok.... ill get a proper company to take the contract over and cancel you. @BBCWatchdog are surely interesting in your customer service as I have screen shots.

  • yiddo71
    Mark Gould (@yiddo71) reported from Rochester, England

    @virginmedia @virginmedia is there an email address I can send a complaint to you customer service don’t want to accept it and your web form has been completed but no response!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • JaneCommon
    Jane Common (@JaneCommon) reported

    @virginmedia Oh I have just spent half an hour turning things on and off trying to fix it!

  • ElmoBz77
    El Mo Bullseye (@ElmoBz77) reported

    @virginmedia I called up to check service but it says my account number and phone number don’t exist??

  • patchthevan
    Patch_designs65🟦 (@patchthevan) reported

    @virginmedia Does not help when you have disabled people needing TV on

  • halobabeee
    Hazel (@halobabeee) reported

    @virginmedia Can a loss of service be registered on my behalf please.

  • JohnMac22756388
    john5691 (@JohnMac22756388) reported

    @virginmedia would you care to let your customers know why there/your tv service is down. Is it to much to ask for something posted on here, do you even care? Shocking customer service again

  • Gemnffc
    Gem (@Gemnffc) reported

    @virginmedia Is they an estimated time? My Nan’s kicking off she can only get bbc1 and said it’s crap 🥴

  • DebbsS13
    Delightful dee (@DebbsS13) reported

    @virginmedia So my virgin is down so what i done was just switch over to my stv player no problem im still watching #thismorning tv programme and I got a great deal on #virgin a saving of £42 and everything is the same as before except they gave us netflix to stay with them yeah so cool 😎

  • jpsals
    jay (@jpsals) reported

    @JoshCF_ @virginmedia has done the exact same to me I’ve been with them 10 years and they now want double what a new customer would pay - contract now cancelled

  • simonandrebecca
    Simon N (@simonandrebecca) reported

    @virginmedia I have no broadband or landline service either - is this part of a wider issue?

  • FreddieLumby
    Freddie Lumby (@FreddieLumby) reported

    @virginmedia @Da8blue How long will this issue persist for? It is a disgrace.