Virgin Media Outage Report in Maidstone, Kent, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Maidstone come from postal codes ME15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Maidstone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Tonbridge, Royal Tunbridge Wells, Rochester, Chatham, Gillingham, Snodland, Gravesend and Sittingbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
TV | |
| Tonbridge |
Internet | |
| Royal Tunbridge Wells |
Phone | |
| Royal Tunbridge Wells |
Phone | |
| Royal Tunbridge Wells |
TV | |
| Rochester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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Len
(@therealims) reported
from
Rochester, England
@virginmedia @SkyUK make me an offer. Your service has to be better than this
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Joe Gallant
(@jgchurchcomms) reported
from
Snodland, England
@virginmedia 200mb package, as I said. No devices that are actively causing the issue - it’s been happening for some time regardless of what’s connected.
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Mark Gould
(@yiddo71) reported
from
Rochester, England
Useless @virginmedia strike again with their crap customer service!! Send me a new sim and it does not work......useless and it means I now have to speak to their crap customer service again #ripoff #con #virgin
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Claigh Young
(@claighton89) reported
from
Gillingham, England
@virginmedia have the absolute worst customer service going! Have once again made a **** up with our bill, even after speaking to (and being lied to by) 3 different people on the phone! Absolute joke of a company!!!
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Alan Collins Rosell 🔶️🎗
(@alancollinspdb) reported
from
Gillingham, England
@virginmedia Your customer service is a joke! I've been on the phone over an hour and spoken to 9 different people to be lied to and told the engineer tried knocking and calling my mobile this morning (I've been home all morning but had no one at the door and no missed calls).
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Daniel W Keenan
(@Dank1382) reported
from
Royal Tunbridge Wells, England
@virginmedia sort out your call centres! I was told I would get credit due to the problems I’ve been having with the internet. But now I’m told that won’t be happening! #virgininternetdown #allthetime #sortitout
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Alan Collins Rosell 🔶️🎗
(@alancollinspdb) reported
from
Gillingham, England
It's 11:45. Having been awake until about 6 or so this morning for the election count, my alarm was set for 8 so I could be up in time for the @virginmedia engineer to fix my broadband. They'd be here between 8 and 12 they said. Clock's ticking...
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Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
Got through to someone in India after 30 mins then the lady cut me off #FFS @virginmedia this is sooo shit!
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Joe Gallant
(@jgchurchcomms) reported
from
Snodland, England
@virginmedia No faults, no. Speed is low on both wired and wireless. Was getting 200mb correctly for the first week of my contract back in September, but issues since then.
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john groves
(@john_groves1308) reported
from
Maidstone, England
@virginmedia are trying to bill me for a service i have never had and try to blame me for not telling them!
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Claigh Young
(@claighton89) reported
from
Gillingham, England
@virginmedia Each month I've had to make subsequent phone calls to have you rectify the bill. I called 2 or 3 times before this bill came out and was assured that it would not happen again. And as expected it has. Absolutely disgusting service!
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Caroline roberts
(@carolinerob36) reported
from
Royal Tunbridge Wells, England
@rabbiton @virginmedia We had such trouble with them too. 3 times we were let down. One chap claimed he couldn’t climb up a ladder for H&S reasons but knew a chap who would for an extra £50. We had to complain multiple times. Hope they offer you some compensation.
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Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
@virginmedia still no phone number after a month since switching! Worst service ever! Still taking my money though ya robbing bastards
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Mickey Hill
(@MickeyHill83) reported
from
Maidstone, England
@virginmedia I’m a media customer. Id really just appreciate it if someone from your downgrade/cost saving department could ring me. Can pm you my account number etc.
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William
(@VirtualWill101) reported
from
Tonbridge, England
No internet for 6 weeks now. @vmbusiness appear incapable of providing anything other than a spectacular lack of service and an abundance of forced empathy and misinformation. Appears even their complaints team don’t care!
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Claigh Young
(@claighton89) reported
from
Gillingham, England
@virginmedia Media Services. We were offered a deal back in July which was all sports, movies and kids channels for around £111. Since then we have had our wifi and box and each time I call about one of these issues you clear the deal from our account. This month billing us £215!!!
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Daniel W Keenan
(@Dank1382) reported
from
Royal Tunbridge Wells, England
@virginmedia The person I spoke with was very arrogant on the phone and was reading off a script. No help just said there was no record. We have problems with our internet daily and I try to work from home but I always end up in a local coffee shop using their internet that is #btinternet
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Claigh Young
(@claighton89) reported
from
Gillingham, England
@virginmedia @mahager This is still a problem and has been since Tuesday! For the amount people pay for Virgin it a disgustingly bad service!
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Suzanne D Edwards
(@TicTac1985) reported
from
Gillingham, England
@virginmedia this awful service is part of the reason I'm leaving. Over an hour of trying to get told lines are busy, no queue or anything just call back later
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Simon Chapman
(@_SimonChapman) reported
from
Rochester, England
@RenaCrossley @virginmedia Nope! They are absolutely useless. By far one of the worst customer services you will ever find
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Duncan
(@DuncanHarrop) reported
@virginmedia Unfortunately I’ve been given no reference. When I have gotten through to someone they’ve only said theres an outage and will be fixed by 11th Feb, then 17th Feb...
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Chris Bennett
(@chrisjonbennett) reported
@virginmedia I've been on the phone with you for over an hour and now you've just cut me off. I've been trying to cancel my contract / disconnect services for a month now. I'm cancelling my DD - this is unacceptable service.
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Dave(6x🏆)🔴CHAMP19NS 🔴
(@dave_taylor1265) reported
@virginmedia we cancelled our contract had various calls to keep the service but told them no.we have now had an email saying thanks for making changes and started a new contract tried to call for days but no answer if we get no response we will be getting in touch with @Ofcom
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Joe
(@_Jxeleach) reported
@virginmedia Ironically he said the last time there was a problem with the “little green box at the end of the street” and we needed switching to a new Chanel. I’m not sure if that means anything to you but even after he’s done that... it’s still broken. Previously they blamed the hardware
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AstroTaff
(@AstroTaff) reported
Can someone at #virginmedia help explain a very confusing letter sent to me please?
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Rohit Talwar
(@rtalwar) reported
Does anyone know how to cancel @virginmedia broadband? I've been trying for ten days and their customer care people are the worst and rudest I've ever come across.
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Anne Campbell
(@annecambridge) reported
@LucyWCam @virginmedia I had same problem and eventually cancelled my subscription. That prompted them to ring me! I have now changed over to Zen for broad band and just using free view for TV. It is wonderfully trouble free and costs a fraction of Virgin- and they have terrific customer service!
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Rohit Talwar
(@rtalwar) reported
By now I have spent ~12 hours trying to get rid of a @virginmedia connection. They make you wait, make you speak to 3 different [unhelpful] teams and then disconnect while you're talking. The lack of service to paying customers is frankly shocking.
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Tim
(@Tim31065542) reported
@smiles333 @MartinSLewis @virginmedia Just stop your DD. Their quick enough to contact you then. When they took over from NTL they tried to screw me over by breaking the channels up into packages. But I never paid them a penny because I’d never been informed that they’d taken over NTL.
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elley
(@elleymariee) reported
@virginmedia hey my box has broken and I can’t get hold of anybody l! Could you please help?