Virgin Media

Virgin Media Outage Report in Maidstone, Kent, England

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The latest reports from users having issues in Maidstone come from postal codes ME15.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Maidstone, Kent, England 03/12/2026 09:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Maidstone, Kent, England

The most recent Virgin Media outage reports came from the following cities: West Malling, Tonbridge, Rochester, Chatham, Maidstone, Cranbrook, Gravesend and Gillingham.

Loading map, please wait...
City Problem Type Report Time
United KingdomWest Malling Internet
United KingdomTonbridge Internet
United KingdomTonbridge Internet
United KingdomRochester E-mail
United KingdomChatham Internet
United KingdomMaidstone Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia Media Services. We were offered a deal back in July which was all sports, movies and kids channels for around £111. Since then we have had our wifi and box and each time I call about one of these issues you clear the deal from our account. This month billing us £215!!!

  • VirtualWill101 William (@VirtualWill101) reported from Tonbridge, England

    No internet for 6 weeks now. @vmbusiness appear incapable of providing anything other than a spectacular lack of service and an abundance of forced empathy and misinformation. Appears even their complaints team don’t care!

  • MrG48 Mr.G - Longy - Graham (@MrG48) reported from Gillingham, England

    @JessReeves @virginmedia I’d also need a new aerial erected as my one blew down many storms ago - actually if I don’t have an aerial why am I paying bbc tv licence

  • nigelrandall55 Nigel randall (@nigelrandall55) reported from Royal Tunbridge Wells, England

    @virginmedia no internet in the TN49HZ. Area , hub will not reconnect , still awaiting advise from customer services , been on hold 40 minutes . Any updates

  • john_groves1308 john groves (@john_groves1308) reported from Maidstone, England

    @virginmedia are trying to bill me for a service i have never had and try to blame me for not telling them!

  • DoctorKoolBeans Rob Bagley (@DoctorKoolBeans) reported from Maidstone, England

    @virginmedia still no phone number after a month since switching! Worst service ever! Still taking my money though ya robbing bastards

  • HazardOnTrack Aaron (@HazardOnTrack) reported from Rochester, England

    @virginmedia please sort out the issue with Broadband in ME5 - Walderslade. #ItsYouNotUs

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia @mahager This is still a problem and has been since Tuesday! For the amount people pay for Virgin it a disgustingly bad service!

  • davemole85 Dave Jones (@davemole85) reported from Royal Tunbridge Wells, England

    @virginmedia shocking customer service in the phone, I just want a new controller but have been on the phone for 1/2 hour asking me to reset the box and router

  • sudoash Ashley Snowdon (@sudoash) reported from Gillingham, England

    @virginmedia My Wi-Fi is fine; the issue is with the public WI-FI using the WIFI Connect app.

  • nigelrandall55 Nigel randall (@nigelrandall55) reported from Royal Tunbridge Wells, England

    @virginmedia Sorry no help at all , service in my area tells me broadband is good ! But hub is flashing green with green arrows as well I have tried everything from the help contact .

  • Dank1382 Daniel W Keenan (@Dank1382) reported from Royal Tunbridge Wells, England

    @virginmedia sort out your call centres! I was told I would get credit due to the problems I’ve been having with the internet. But now I’m told that won’t be happening! #virgininternetdown #allthetime #sortitout

  • MickeyHill83 Mickey Hill (@MickeyHill83) reported from Maidstone, England

    @virginmedia I’m a media customer. Id really just appreciate it if someone from your downgrade/cost saving department could ring me. Can pm you my account number etc.

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia Each month I've had to make subsequent phone calls to have you rectify the bill. I called 2 or 3 times before this bill came out and was assured that it would not happen again. And as expected it has. Absolutely disgusting service!

  • DoctorKoolBeans Rob Bagley (@DoctorKoolBeans) reported from Maidstone, England

    @BTCare my tv signal has been shocking these last two weeks. Think i will switch to someone more reliable like @virginmedia

  • DoctorKoolBeans Rob Bagley (@DoctorKoolBeans) reported from Maidstone, England

    Got through to someone in India after 30 mins then the lady cut me off #FFS @virginmedia this is sooo shit!

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia have the absolute worst customer service going! Have once again made a **** up with our bill, even after speaking to (and being lied to by) 3 different people on the phone! Absolute joke of a company!!!

  • therealims Len (@therealims) reported from Rochester, England

    @virginmedia @SkyUK make me an offer. Your service has to be better than this

  • _SimonChapman Simon Chapman (@_SimonChapman) reported from Rochester, England

    @RenaCrossley @virginmedia Nope! They are absolutely useless. By far one of the worst customer services you will ever find

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    Useless @virginmedia strike again with their crap customer service!! Send me a new sim and it does not work......useless and it means I now have to speak to their crap customer service again #ripoff #con #virgin

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LiamPlays_ Liam 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇺🇸 (@LiamPlays_) reported

    @virginmedia No mention of construction work or anything like that only said they was busy then we mentioned leaving as they wanted us to pay still and suddenly November was available but it’s still a long time for an existing customer

  • djackrichy 𝗝𝗮𝗰𝗸 𝗥𝗶𝗰𝗵𝗮𝗿𝗱𝘀 (@djackrichy) reported

    @virginmedia @VMHelpDesk every WhatsApp agent busy for 3 hours? Really? Terrible service, as I’m used to, so I’m trying to leave.

  • novahob 🔵⚪🔴novahob🏒🎮 (@novahob) reported

    @virginmedia So i raised a complaint and it's fair to say the customer service is awful. It was a stock answer based on the selections i picked. To not even read my text i put and answer those queries is pretty worrying. My guess is that a human didn't even look at this.

  • davemc143 Dave McWilliam (@davemc143) reported

    @virginmedia One person replied saying they’d had the same issue and that they were over a week into trying to have it fixed. Finally got on live chat and was disconnected for not replying within 5 minutes despite taking over two hours for Virgin to connect me

  • lbam5377 Davie G (@lbam5377) reported

    @virginmedia @NatGeoUK Just try and have a service that doesnt go down several times a day please. Worst broadband provider.

  • robbiekhan Robbie Khan (@robbiekhan) reported

    @virginmedia Also I would like to add that live chat does not work, no agent ever comes on line, the phone service just endlessly keeps you on hold. Twitter is the only way to get any form of response, yet nobody can confirm what's what and service status does not reflect actual conditions..

  • cathyablett CathyLouiseWriter (@cathyablett) reported

    @virginmedia Ok, you are misunderstanding the issue. I've moved into temporary accommodation (a winter let) where I cannot have my services as the internet is provided as part of the let agreement and there is no phone point. I'll provide you with the new address in a private message.

  • medoubleD jonny (@medoubleD) reported

    @virginmedia hi, where could I order a wifi pod please? We are on the 200mb broadband deal. wifi connect says no issues but I’m not getting the speed or reliability I’d like to the back office and am dropping connection. Thanks.

  • emiTfOnwaD ⚡Dawn Of Time⚡ (@emiTfOnwaD) reported

    @Asherhinds @virginmedia Just rang them, there's now a voice message about the issue, but they're saying it's because they're doing some work. Try again in 24hrs. I'm now locked out and webmail is nonfunctional.

  • TashWatWatson Natasha Watson (@TashWatWatson) reported

    @virginmedia Wifi is down AGAIN! And again I can’t do my job. No job = no money. Not good enough. Is there compensation for a days missing wages? I’ve spoken to your team and they were completely useless…