Is Virgin Media having an outage in Maidstone, Kent, England?

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media in Maidstone, Kent, England problems in the last 24 hours

Virgin Media Outage Chart in Maidstone, Kent, England

May 19: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(45.14%)
Phone
(27.54%)
Wi-fi
(11.98%)
E-mail
(5.93%)
TV
(4.84%)
Total Blackout
(4.56%)

Virgin Media Outage Map Near Maidstone, Kent, England

The most recent outage reports and issues originated from Rochester, Gillingham, Maidstone, Chatham, Gravesend, Tonbridge, Royal Tunbridge Wells, Sittingbourne and Hadlow.

Virgin Media in Maidstone, Kent, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Maidstone, Kent, England

Latest outage, problems and issue reports in Maidstone, Kent, England and nearby locations:
  • JJhumpy Jo Humphrey (@JJhumpy) reported from Maidstone, England

    @virginmedia It's back now but would like a credit for the outage!

  • JJhumpy Jo Humphrey (@JJhumpy) reported from Maidstone, England

    @virginmedia Yes no service at all ! No broadband no TV! Just green light flashing on router.

  • JJhumpy Jo Humphrey (@JJhumpy) reported from Maidstone, England

    @virginmedia any chance of knowing when broadband issue will be fixed in ME15 7 area. Having to walk to next street to get phone signal ! #nobroadband #VirginMedia #internetdown #VirginOutage

  • JonnieJensen Jonnie Jensen (@JonnieJensen) reported from Maidstone, England

    @Rabia_Ali85 @virginmedia Nice comments on @virginmedia today. They could have helped themselves by doing something to inform customers what was happening but like you say, there are worse problems in the World. Peace out 💖💖

  • brianglo Brian Glover (@brianglo) reported from Sittingbourne, England

    @virginmedia is there an issue in ME10 3 area. No internet and catch up services missing. Website says no but neighbours have same issues

  • stepheadley Stephen Headley: (@stepheadley) reported from Royal Tunbridge Wells, England

    @markcatchlove @Chrisitv @virginmedia Said before mate. I switched sometime ago now because of poor service. Spent a fortune one month in telephone bills waiting and waiting and waiting.....still waiting

  • AhsatanRevolg Natasha (@AhsatanRevolg) reported from Rochester, England

    @virginmedia I had no Virgin Media services in Feb. Nor in Easter. Neither do I have them today. Technicians don’t turn up when booked. Today I am using my mobile network 4G to look for a reliable internet service because yours is letting me down too often. Thank you, next.

  • markIcutler Skullncross (@markIcutler) reported from Rochester, England

    Something wrong with virgin media website I can't login to my mobile account it would of been better to merge it to my broadband account @virginmedia

  • nicolleclothier nicolle clothier (@nicolleclothier) reported from Gillingham, England

    @virginmedia I know what the problem is! Iv explained it to 5 of your members of staff and no one can help! You also want to charge me £100 for to leave you and that’s also what I haven’t asked for you!

  • nicolleclothier nicolle clothier (@nicolleclothier) reported from Gillingham, England

    Never use @virginmedia for broadband there useless! I was on the phone to them for 1hour & 30 mins my issue still hasn’t been resolved & they passed me to 4 different members of staff then they put the phone down on me! Complete ignorance!

  • AntonyGladstone 🏎 🍁 Tony Gladstone 🎧 🇬🇧 (@AntonyGladstone) reported from Maidstone, England

    @virginmedia I have left you. As of 23rd of this month I am no longer a customer of yours. So, when you send me an email and a bill welcoming me.....well, it just proves my decision to go to Sky was the right one. Ac 620273104 area 06 Bill sent 19 3 19

  • TicTac1985 Suzanne D Edwards (@TicTac1985) reported from Rochester, England

    @virginmedia I need help with my account

  • Steve_Butler SB78 (@Steve_Butler) reported from Gravesend, England

    @virginmedia Just called customer services asking for some cable so I can move a TiVo box - completely unhelpful & didn't understand what I wanted Just kept telling me £99 for an engineer

  • scooper430 stephen cooper (@scooper430) reported from Ditton, England

    @virginmedia no Internet no TV keeps saying problems in your area and the time keeps changing when it's going to be fixed now 18 hours #notgoodenough

  • njfishingtackle NJ Fishing Tackle (@njfishingtackle) reported from Meopham, England

    Virginmedia, biggest bunch of robots since terminator, remove your private information cost you thousands and still think they are allowed, even though they never informed us they would be closing our accounts after being customers for over 13 years #virginmediabadservice

  • njfishingtackle NJ Fishing Tackle (@njfishingtackle) reported from Meopham, England

    Virginmedia..... No should be virgindon'tneedya, terrible customer service, constant excuses, don't trust, don't use, total rubbish 😠😠😠😠😠

  • njfishingtackle NJ Fishing Tackle (@njfishingtackle) reported from Gravesend, England

    Virgin Media, avoid at all costs, they no longer work for the customers benefit only their own, bad company 😠😠😠😠😠

  • dancafc80 Daniel Davenport (@dancafc80) reported from Sittingbourne, England

    @virginmedia I have the latest hub and the light flashes on the front when I lose signal

  • dancafc80 Daniel Davenport (@dancafc80) reported from Sittingbourne, England

    @virginmedia I've done all the checks. I had an engineer out last year and the problem was sorted for a few months then it goes back to losing signal

  • 1CreativeRay Ray Stower (@1CreativeRay) reported from Wainscott, England

    @virginmedia No communication from you & no updates.This was one of the worst possible times of year for sports fans for this to happen. This is happening regularly since KIER group took over. I’ve had to make nothing but complaints the last 12 months. Appalling standards/service

  • walegates Wale Gates 🇳🇬🇬🇧 (@walegates) reported from Rochester, England

    Hey @virginmedia! Your service is down in the whole of Strood. It’s been down since Friday, you are definitely going to lose a lot of customers this year from ME2. Fix it please, keep saying your engineers are on it. They not.

  • TcEllalou21 Trevor John Cheal (@TcEllalou21) reported from Rochester, England

    @virginmedia this is getting a right joke now no one wants to help us and tell us when we will be getting our service back #superslow

  • TcEllalou21 Trevor John Cheal (@TcEllalou21) reported from Rochester, England

    @virginmedia I'm a customer in the Medway area we have not had any service for over 30hrs now this is disgusting

  • jhawks200 Jim Hawkins (@jhawks200) reported from Rochester, England

    @virginmedia can you please update on Virgin Services in the ME2 Area as all TV Internet and Phone are still not working since 5.30pm

  • Patrickcgeorgex Patrick Campbell (@Patrickcgeorgex) reported from Halling, England

    @virginmedia @Theoola1 Don’t go to vodaphone they have worst customer service

  • Lauben94 Sally Gridley (@Lauben94) reported from Sittingbourne, England

    @virginmedia hope you can help, my parents have been unable to access their emails since last Saturday. There is nothing on your status page but when they try to log in to report the fault there is an error message ‘password not valid’ Advice please

  • matt_earl1 Matt Earl (@matt_earl1) reported from Rochester, England

    Is there a problem with tv reception in the Medway area @virginmedia

  • alancollinspdb Alan Collins Rosell 🎗 (@alancollinspdb) reported from Gillingham, England

    My @virginmedia broadband is down so I can't watch @poloniatv3 tonight 😭 No spoilers, please - I'll catch up tomorrow 😂

  • stepheadley Stephen Headley (@stepheadley) reported from Royal Tunbridge Wells, England

    @markcatchlove @virginmedia Gave up on @virginmedia several years ago. Good product, however customer service consistently poor.

  • jonny1wife Jon Crayford (@jonny1wife) reported from Gillingham, England

    @virginmedia Hi, I have checked and there are no known issues. I have also run the test from the website. I will see how it goes. Thanks for your help.

  • jmbdarley Janet Darley (@jmbdarley) reported from Gillingham, England

    @virginmedia Issue is with lackage of internet. TV seems ok. I hope this is not something we can expect for the £3 per month increase.

  • jmbdarley Janet Darley (@jmbdarley) reported from Gillingham, England

    I would love my connection back! Down all day today and one day last week. No warning given! Rung @virginmedia and they cut me off!,

  • queenmambo Doubleu (@queenmambo) reported from Gillingham, England

    @virginmedia so angry! The TiVo remote I was given today does not work! Can’t change channels or do anything! Your tech guys says it’s because it needs to configure as it’s new! I’ve never heard that EVER! Just switched from Sky as they were awful and now this!

  • godfatherbasito abdul-basit swalah (@godfatherbasito) reported from Maidstone, England

    @virginmedia The landline never worked for even a minute for almost a year. After several complaints, an engineer was sent out but he couldn't resolve the issue after 30mins and he promised to be back. It's been almost 4months if not more.

  • lunarman2000 Appliance Repair Man (@lunarman2000) reported from Royal Tunbridge Wells, England

    Shocking service from @virginmedia mobile Customer service. Will not do a door to door hand over for a faulty brand new IPhone 7 that I've had for 24hrs. Expects me to return it then wait 5+ days for replacement. #poorservice #iphone7

  • godfatherbasito abdul-basit swalah (@godfatherbasito) reported from Maidstone, England

    @virginmedia how many times do I have to complain about my landline for you to sort it out. For nearly a year now, I've being paying for a service that I've never used.

  • _andreawiggins Andrea Wiggins (@_andreawiggins) reported from Maidstone, England

    @virginmedia I was expecting a call before 6pm on Saturday. Still no call. Please advise how I cancel

  • Garyw_ Gary Williams (@Garyw_) reported from Maidstone, England

    @virginmedia I never opted in. You are sending them to someone who moved out 11 years ago.

  • Garyw_ Gary Williams (@Garyw_) reported from Maidstone, England

    @virginmedia I’ve also called twice. First time ‘we will fix this’ second time ‘we can only talk to the person named on the junk mail’.....

  • Garyw_ Gary Williams (@Garyw_) reported from Maidstone, England

    @JaxxAI @virginmedia Nah marketing stuff. I’m pondering a GDPR complaint because the database certainly isn’t accurate and that’s a cornerstone of GDPR.

  • VietecHeating Vietec Heating (@VietecHeating) reported from Gillingham, England

    @virginmedia These were not introductory offers, as I said been customer for many years, but I’ve cut back from full package to just internet and still the cost creeps up and up

  • VietecHeating Vietec Heating (@VietecHeating) reported from Gillingham, England

    @virginmedia No, not this time, but they are normally not interested, been a customer for many years, I keep cutting back my service to reduce cost, but it just creeps up again, I’m now paying the same for internet that I once paid for TV, Phone & internet

  • Faydra_Mitchell Faydra Mitchell (@Faydra_Mitchell) reported from Hildenborough, England

    @virginmedia No, your not so customer friendly assistant on call 4 told me to choose a time slot and said goodbye, he wasn’t remotely interested. No 3 was interested but cut me off! I’m going to spend my tv less time looking at alternative providers instead. Goodnight x

  • Faydra_Mitchell Faydra Mitchell (@Faydra_Mitchell) reported from Hildenborough, England

    @virginmedia I’ve been calling 150 from my Virgin Mobile, I was told it was old modem then cut off, now they saying technician later in the week, but judging by the customer service from the last call I think he wanted me off the phone! Remote for new box won’t even allow me to try via WiFi

  • Faydra_Mitchell Faydra Mitchell (@Faydra_Mitchell) reported from Hildenborough, England

    @virginmedia Box arrived, connected and now won’t verify, 3 calls each over 10 minutes and now been cut off 3 times, last one by someone who asked about modem and hung up! Time for a new provider I think! Currently on call 4, 8 minutes of awful music and still waiting!

  • kentgirlie Elise John (@kentgirlie) reported from Maidstone, England

    @virginmedia Don’t worry I will be contacting to cancel my package. Apparently I don’t actually have a contract so that should make it nice and easy.

  • scubashotz Mark Jones (@scubashotz) reported from Pembury, England

    @RossMcArdell @virginmedia Poor service. The @SouthernRailUK of media companies. Invest in their twitter profile but useless in running their core business.

  • sandisnelling Sandi (@sandisnelling) reported from Tonbridge, England

    Customer service @virginmedia is non existent - 30 minutes and been cut off twice!!!!! Never will I use Virginmedia again..... grrrrrr

  • matts_musings Dylan Packer (@matts_musings) reported from Gravesend, England

    @virginmedia I'm currently on hold to your customer services team and there's a 20 MINUTE wait. I need to make an official complaint about your broadband. If I wanted snails pace speeds I would have gone to Sky. Pissed off is an understatement.

  • dancafc80 Daniel Davenport (@dancafc80) reported from Sittingbourne, England

    And another day chasing @virginmedia **** up funny how I had the full package with them for years and every bill was spot on now I've cut down my package they **** every bill up I'm surprised they have any customers at all JOKE OF A FIRM

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • vickymcbryan Vicky Bryan (@vickymcbryan) reported

    @virginmedia Yes. Restarted box and it's back but just wish we didn't have to keep doing that. Error codes range from ones about Ethernet cables to network issues. Very frustrating. Means we aren't getting the service we pay for. And haven't consistently for a while.

  • GrahamStokoe Graham Stokoe (@GrahamStokoe) reported

    @virginmedia Still the same. I heard nothing back from the text message service after they said they were passing to the technical team. I still don’t have access to sky sports news.

  • mintons69 Jodie Minton (@mintons69) reported

    @virginmedia 5th day in a row I am having to call your customer service team as my service is still not working as it was. Completely unacceptable

  • Shaks26025604 Shaks (@Shaks26025604) reported

    I am appalled with this as I feel the compensation they have given back to me it's not relevant to me at all. I feel as though they have given compensation on the basis what suites the company not their customers. Really Really poor service from Virgin media.

  • bengalpin Ben Galpin (@bengalpin) reported

    @virginmedia It's the wifi light flashing green. It's not affecting my wifi connection but I've never noticed it flashing before.

  • Shaks26025604 Shaks (@Shaks26025604) reported

    I am virgin media customer for broadband and landline I also have my mobile phone contract with them. My mobile line was down on Tuesday I received a email today advising me I will get an extra 5gb data on Sunday.

  • CCBK666 Cbeck (@CCBK666) reported

    @bt_uk Virgin media are bad....but seems you take BAD to a whole new level!!!

  • niran_23 Niran Manoharan (@niran_23) reported

    @virginmedia @richardbranson @BBCWatchdog @ConsumerReports we make a complaint every time we call about the issues we have or that’s what the person on the phone tells us they are doing (logging a complaint) but I have lost trust in them as I feel we been lied to!

  • RedrupMillie Millie Redrup (@RedrupMillie) reported

    @virginmedia It’s only mine, but my fiancé does not get signal in other rooms even though we live in a tiny bungalow. I’m using an iPhone 6S

  • SlightlyMad64 🎸🌼 Shirley Sarah 🌼🎸 (@SlightlyMad64) reported

    Well @SkyUK @SkyHelpTeam charging me to actually cancel my broadband and phone cos I've gone to @virginmedia . I'll cancel my TV with you next as prices are going up. Total rip-off merchants!! I bet they don't reply/explain either!!! 😠😠😠