Virgin Media Outage Report in Maidstone, Kent, England
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The latest reports from users having issues in Maidstone come from postal codes ME15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Maidstone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Tonbridge, Rochester, Royal Tunbridge Wells, Gillingham, Sheerness, Longfield, West Malling, Chatham, Cranbrook and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Internet | |
| Tonbridge |
Internet | |
| Rochester |
TV | |
| Rochester |
TV | |
| Rochester |
TV | |
| Royal Tunbridge Wells |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!
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sarah aldridge
(@sarahaldridge73) reported
from
Sittingbourne, England
@virginmedia awful customer service in my experience. Been trying to cancel contract since yesterday with no success! On line chat refer to team but they don’t respond and phone lines cut you off after 55 minutes of holding on!
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Lawrence Hooker
(@goonerlgh) reported
from
Gillingham, England
@virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?
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TDF TT
(@TDF_TT) reported
from
Gillingham, England
@virginmedia TV outage ME4?
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.
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Sam #GSBOUT
(@_SamButler) reported
from
Rochester, England
@virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help
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MidKent Travel
(@MidkentTravel) reported
from
Gravesend, England
@virginmedia Can you please private message me, I have a log on issue.
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@virginmedia your company has the worst customer service of any media company. I am a customer and have been trying by mail, text and phone to contact you for 10 days regarding my media. Anyone thinking of changing to these guys . DON’T
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Troy Williams
(@troyaaron) reported
from
Sittingbourne, England
@virginmedia I've been in an online chat for nearly 2 hours today just to arrange transfer of services to my new house. I've led the conversation entirely. I'm not even going to report the CMs identity. Just wanted you to know how bad the experience was.
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?
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Jane Exon
(@ExonJane) reported
from
Maidstone, England
@virginmedia I have been trying to cancel my subscription (first year ended in Sept) for weeks. In the end I gave up and cancelled my direct debit... suddenly I’m contacted! Could we please talk please
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Marc Gallagher
(@marcgallagher82) reported
from
Rochester, England
@virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!
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Niamh Downey
(@NiamhDowneyLDN) reported
from
Royal Tunbridge Wells, England
@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
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Laura Underhill
(@LauraBaalham) reported
from
Snodland, England
@virginmedia Absolute rubbish. Try calling to speak to someone...no answer. Try online...email address is completely different to my account. Date of last bill&account details don’t match. Complete load of crap. Won’t be paying my bill so at least someone will contact me 🤬
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mark longhurst
(@scholes1976) reported
from
Snodland, England
@virginmedia been trying to ring you guys for nearly an hour to report a problem our broadband!!!
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@wingealot @virginmedia Don’t sign up with this group . That’s my advice I’ve been with them for a while. Customer service is beyond awful
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
Just in case anyone is thinking of signing up to @virginmedia before Christmas. Don’t! They are an appalling service company. I know I am with them. But not for much longer.
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Geoff Watkins
(@DronePilotGeoff) reported
from
Gillingham, England
@fasurveyors @virginmedia I have to say; I’m normally pretty pleased with @virginmedia internet. It’s normally fast and reliable. But last couple of days has been awful. It’s getting too expensive as well
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Robert Shaw
(@hungoverdrawn) reported
from
Wainscott, England
@virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rebecca
(@kittybecks) reported
@virginmedia Still not working. Either will not play at all or plays adverts then freezes
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Sylar
(@SylarMagic) reported
@virginmedia No no, I moved house and want to cancel my contract. I tried what you said and my password isn’t being recognised even though I just changed it. Please help me, paying an extra £100 for internet in a pandemic is not helpful. I just want to cancel my contract
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Louise Brown
(@L_J_Brown_) reported
@virginmedia customer service is a joke 2hrs on hold.Signed up Friday received confirm.WRONG house No. Called as engineer will be sent to wrong house!told nothing can be done.Your TYPO!I’ve been passed & spoken to 4 people to be told computer says NO.Waste your own engineers time
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kev Baugh
(@Bigkev84) reported
@virginmedia @virginmedia terrible broadband issues again trawl your terrible website for help and then put on hold for 40 mins on your premium phone line what a joke! #putmethrutocancellations
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Tom Farley
(@T0MFarley) reported
@virginmedia Thank you for responding, I know a lot of people are experiencing similar or same issues, is there a reason for this ?
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Ronnie Smith
(@ronniesmith76) reported
@virginmedia not sure what you think is an acceptable level of service, broadband service has been probably the worst I've had, all the promise of great broadband hasn't come to fruition. @skytv best get back in contact.
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kev Baugh
(@Bigkev84) reported
@virginmedia terrible broadband issues again trawl your terrible website for help and then put on hold for 40 mins on your premium phone line what a joke! #putmethrutocancellations
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Samantha Horley
(@SamanthaHorley) reported
@matthewkane @virginmedia .It’s interesting because it’s often compulsory to put a title into the software so other than Mr I’ve used Dame, Reverend and Wing Commander, even with credit card details (card says Ms) and it’s never EVER been flagged or payment prohibited so it literally goes nowhere.
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Tim
(@twd69) reported
@virginmedia @VMSolutions_ how can I get to speak to somebody about the appalling service my elderly parents are receiving from virgin? I’ve been on hold now for over 90 minutes trying to resolve a broadband issue that. They’ve been customers for over 25 years going back to NTL!!
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CTL
(@Carolin49201958) reported
@virginmedia having broadband issues since last Wednesday and your customer service is shocking. Can I expect a reimbursement as I am not getting the service I am paying for!!!