Virgin Media

Virgin Media Outage Report in Maidstone, Kent, England

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The latest reports from users having issues in Maidstone come from postal codes ME16 and ME17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Maidstone, Kent, England 01/18/2026 08:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Maidstone, Kent, England

The most recent Virgin Media outage reports came from the following cities: Chatham, Maidstone, Royal Tunbridge Wells, Tonbridge, Rochester, Gillingham, Snodland and Gravesend.

Loading map, please wait...
City Problem Type Report Time
United KingdomChatham Wi-fi
United KingdomChatham Wi-fi
United KingdomMaidstone Total Blackout
United KingdomRoyal Tunbridge Wells Wi-fi
United KingdomTonbridge Phone
United KingdomChatham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

  • MickeyHill83 Mickey Hill (@MickeyHill83) reported from Maidstone, England

    @virginmedia I’m a media customer. Id really just appreciate it if someone from your downgrade/cost saving department could ring me. Can pm you my account number etc.

  • MrG48 Mr.G - Longy - Graham (@MrG48) reported from Gillingham, England

    @JessReeves @virginmedia I’d also need a new aerial erected as my one blew down many storms ago - actually if I don’t have an aerial why am I paying bbc tv licence

  • claire_m_willia Claire Williams (@claire_m_willia) reported from Gravesend, England

    @virginmedia your customer service is an absolute joke won't ever be using you again . Worst customer service ever !!!!!!!!!

  • nigelrandall55 Nigel randall (@nigelrandall55) reported from Royal Tunbridge Wells, England

    @virginmedia Sorry no help at all , service in my area tells me broadband is good ! But hub is flashing green with green arrows as well I have tried everything from the help contact .

  • DoctorKoolBeans Rob Bagley (@DoctorKoolBeans) reported from Maidstone, England

    Got through to someone in India after 30 mins then the lady cut me off #FFS @virginmedia this is sooo shit!

  • DoctorKoolBeans Rob Bagley (@DoctorKoolBeans) reported from Maidstone, England

    @BTCare my tv signal has been shocking these last two weeks. Think i will switch to someone more reliable like @virginmedia

  • karl_holden Karl Holden (@karl_holden) reported from Gravesend, England

    @virginmedia the service is deteriorating. Time to review your performance and reveal the source of your problems before your customer base starts to become even more disenchanted.

  • sudoash Ashley Snowdon (@sudoash) reported from Gillingham, England

    @virginmedia My Wi-Fi is fine; the issue is with the public WI-FI using the WIFI Connect app.

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    Useless @virginmedia strike again with their crap customer service!! Send me a new sim and it does not work......useless and it means I now have to speak to their crap customer service again #ripoff #con #virgin

  • drongo123uk Chris Tring (@drongo123uk) reported from Gillingham, England

    @virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.

  • HazardOnTrack Aaron (@HazardOnTrack) reported from Rochester, England

    @virginmedia please sort out the issue with Broadband in ME5 - Walderslade. #ItsYouNotUs

  • VirtualWill101 William (@VirtualWill101) reported from Tonbridge, England

    No internet for 6 weeks now. @vmbusiness appear incapable of providing anything other than a spectacular lack of service and an abundance of forced empathy and misinformation. Appears even their complaints team don’t care!

  • tommyewing84 Tom (@tommyewing84) reported from Gravesend, England

    @virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.

  • davemole85 Dave Jones (@davemole85) reported from Royal Tunbridge Wells, England

    @virginmedia shocking customer service in the phone, I just want a new controller but have been on the phone for 1/2 hour asking me to reset the box and router

  • nigelrandall55 Nigel randall (@nigelrandall55) reported from Royal Tunbridge Wells, England

    @virginmedia no internet in the TN49HZ. Area , hub will not reconnect , still awaiting advise from customer services , been on hold 40 minutes . Any updates

  • KudaLudaLegend1 Kuda Madzikanda (@KudaLudaLegend1) reported from Gravesend, England

    Seriously getting towards 24hr broadband outage..Can someone tell me if I can cancel my contract as technically @virginmedia have not met their contractual obligation🤔

  • _SimonChapman Simon Chapman (@_SimonChapman) reported from Rochester, England

    @RenaCrossley @virginmedia Nope! They are absolutely useless. By far one of the worst customer services you will ever find

  • therealims Len (@therealims) reported from Rochester, England

    @virginmedia @SkyUK make me an offer. Your service has to be better than this

  • claighton89 Claigh Young (@claighton89) reported from Gillingham, England

    @virginmedia @mahager This is still a problem and has been since Tuesday! For the amount people pay for Virgin it a disgustingly bad service!

  • dankennik graham wilson (@dankennik) reported from Leybourne, England

    @dancludlow 4 bloody fraudulent calls today, 2 claiming to be BT "internet has been compromised " 1 BT loyal customer 35% off something or other. (I'm virgin media) and finally £30 gift from some marketing....I put phone down.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • swonderling Sammy Wonderling (@swonderling) reported

    @virginmedia had received a phone bill of £234 because the internet dropped on a wifi call! Virgin had no courtesy to advise us of issues in this area! Nikita said I could offer other solutions like a new hub, an engineers visit but I can’t do anything...

  • predfield1979 Predfield1979 (@predfield1979) reported

    @virginmedia I don't have any virus infection. The email is a scam. There is nothing to "fix" here and I won't be paying you to do so. What I will be doing is looking for a new provider that doesn't try to scam me.

  • JamesBell_4 James Bell (@JamesBell_4) reported

    @virginmedia SM6 9NF when I ring it says major problems but should’ve been fixed by 5.30. Still waiting... 🎯

  • arbtom Thomas Arbuthnot (@arbtom) reported

    @virginmedia I’m now through to another robot telling me to go back to another robot previously visited and unable to help really @virginmedia is this really the best you can do

  • swonderling Sammy Wonderling (@swonderling) reported

    @virginmedia just had a very frustrating conversation with Nikita 7:27pm who couldn’t help me with my lack of internet or contract renewal because there’s an outrage! An outage in the N1 area that has lasted months! I have refused to renew for a service...

  • Clayman_66 Clayman™ (@Clayman_66) reported

    Could I go one day without WiFi problems bruh **** virgin media

  • swonderling Sammy Wonderling (@swonderling) reported

    @virginmedia Nikita refused to put me through to her manager! said she didn’t know what I wanted her to do because there’s an outage! We have struggled in this area with internet for MONTHS! my son has been unable to access home learning! My Father...

  • LiamRLaverick Liam Laverick (@LiamRLaverick) reported from Urmston, England

    @virginmedia literally THE worst internet provider. Nothing but trouble since we switched from Sky. Engineers been out twice and still losing connection constantly. Had to turn off the WIFI to even tweet this 😡

  • kimrobertson05 kim (@kimrobertson05) reported

    @virginmedia Hi I tried a message to this number and it failed , can you help ? Thanks

  • TheB1gManOo Campbell Adamson (@TheB1gManOo) reported

    @virginmedia having big problems with broadband and TV services in KY1 2JA area are you aware of anything?