Virgin Media

Virgin Media Outage Report in Maidstone, Kent, England

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The latest reports from users having issues in Maidstone come from postal codes ME16 and ME17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Maidstone, Kent, England 01/26/2026 13:05

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Maidstone, Kent, England

The most recent Virgin Media outage reports came from the following cities: Chatham, Maidstone, Royal Tunbridge Wells, Tonbridge and Rochester.

Loading map, please wait...
City Problem Type Report Time
United KingdomChatham TV
United KingdomChatham Internet
United KingdomChatham Wi-fi
United KingdomChatham Wi-fi
United KingdomMaidstone Total Blackout
United KingdomRoyal Tunbridge Wells Wi-fi

Community Discussion

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Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

  • HazardOnTrack Aaron (@HazardOnTrack) reported from Rochester, England

    @virginmedia please sort out the issue with Broadband in ME5 - Walderslade. #ItsYouNotUs

  • tommyewing84 Tom (@tommyewing84) reported from Gravesend, England

    @virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.

  • DoctorKoolBeans Rob Bagley (@DoctorKoolBeans) reported from Maidstone, England

    Got through to someone in India after 30 mins then the lady cut me off #FFS @virginmedia this is sooo shit!

  • VirtualWill101 William (@VirtualWill101) reported from Tonbridge, England

    No internet for 6 weeks now. @vmbusiness appear incapable of providing anything other than a spectacular lack of service and an abundance of forced empathy and misinformation. Appears even their complaints team don’t care!

  • Bunglebob66 Robert Bailey (@Bunglebob66) reported from Rochester, England

    @virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!

  • nigelrandall55 Nigel randall (@nigelrandall55) reported from Royal Tunbridge Wells, England

    @virginmedia Sorry no help at all , service in my area tells me broadband is good ! But hub is flashing green with green arrows as well I have tried everything from the help contact .

  • dankennik graham wilson (@dankennik) reported from Leybourne, England

    @dancludlow 4 bloody fraudulent calls today, 2 claiming to be BT "internet has been compromised " 1 BT loyal customer 35% off something or other. (I'm virgin media) and finally £30 gift from some marketing....I put phone down.

  • drongo123uk Chris Tring (@drongo123uk) reported from Gillingham, England

    @virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.

  • therealims Len (@therealims) reported from Rochester, England

    @virginmedia @SkyUK make me an offer. Your service has to be better than this

  • karl_holden Karl Holden (@karl_holden) reported from Gravesend, England

    @virginmedia the service is deteriorating. Time to review your performance and reveal the source of your problems before your customer base starts to become even more disenchanted.

  • claire_m_willia Claire Williams (@claire_m_willia) reported from Gravesend, England

    @virginmedia your customer service is an absolute joke won't ever be using you again . Worst customer service ever !!!!!!!!!

  • yiddo71 Mark Gould (@yiddo71) reported from Rochester, England

    Useless @virginmedia strike again with their crap customer service!! Send me a new sim and it does not work......useless and it means I now have to speak to their crap customer service again #ripoff #con #virgin

  • nigelrandall55 Nigel randall (@nigelrandall55) reported from Royal Tunbridge Wells, England

    @virginmedia no internet in the TN49HZ. Area , hub will not reconnect , still awaiting advise from customer services , been on hold 40 minutes . Any updates

  • MrG48 Mr.G - Longy - Graham (@MrG48) reported from Gillingham, England

    @JessReeves @virginmedia I’d also need a new aerial erected as my one blew down many storms ago - actually if I don’t have an aerial why am I paying bbc tv licence

  • Bunglebob66 Robert Bailey (@Bunglebob66) reported from Rochester, England

    Just been scammed on our home phone bill for 0905481000. We have been charged £54 for a 40 minute call that we apparently made. @virginmedia have said they will investigate it for a charge of £99.95! (No thanks!)🤯🤬. We never made the call, ONLY received & pressed NO numbers!

  • sudoash Ashley Snowdon (@sudoash) reported from Gillingham, England

    @virginmedia My Wi-Fi is fine; the issue is with the public WI-FI using the WIFI Connect app.

  • DoctorKoolBeans Rob Bagley (@DoctorKoolBeans) reported from Maidstone, England

    @BTCare my tv signal has been shocking these last two weeks. Think i will switch to someone more reliable like @virginmedia

  • davemole85 Dave Jones (@davemole85) reported from Royal Tunbridge Wells, England

    @virginmedia shocking customer service in the phone, I just want a new controller but have been on the phone for 1/2 hour asking me to reset the box and router

  • KudaLudaLegend1 Kuda Madzikanda (@KudaLudaLegend1) reported from Gravesend, England

    Seriously getting towards 24hr broadband outage..Can someone tell me if I can cancel my contract as technically @virginmedia have not met their contractual obligation🤔

  • Bunglebob66 Robert Bailey (@Bunglebob66) reported from Rochester, England

    @virginmedia But we HAVE NOT MADE the call and because of the “cleverness” of these people, we are not willing to gamble with the investigation. It’s our word against yours! Your “Geeks” could say anything and we’re screwed! We will see out our contract and then CANCEL!!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • xpamk Adri (@xpamk) reported

    @virginmedia that’s all goodbye”. This is not how a staff should speak to a customer. He did not even ask me for feedback becasue he certainly know that I am gonna complain. Do do not know from which team he was but it was about mobile Virgin media.

  • Albalass08 Albalass (@Albalass08) reported

    @virginmedia anyone else regretting upgrading to the new 360 remote? Absolute nightmare and no one can help! All lines busy. Spending too much time trying to speak to someone for help. So frustrating 🤬

  • dancinglemurs_ Katie 🍁 (@dancinglemurs_) reported

    Still no internet. Been in with virgin media for 30mins for them to say they can’t do anything unless I ring them. I already told them I hadn’t cause I have bad signal here.

  • disrumpam The Jaggy Jobbie (@disrumpam) reported

    @virginmedia @Comp_fixbiz Lies....... Still waiting for engineer who said I was on 7 day recall to him turning up 23 says later. After the last effort to fix it

  • leah_fielding Leah Fielding (@leah_fielding) reported

    I don't know how any of you sleep at night running a service like this. My Dad relies on the Internet to sort out his prescriptions, they are also in the process of trying to sell their house. The stress of your shocking customer service can't be doing him any good! @virginmedia

  • xpamk Adri (@xpamk) reported

    @virginmedia Its all sorted out alredy and thank you. I just wanted to inform you guys about my bad experience with virgin media customer service. Thanks

  • Haroon_NA Haroon (@Haroon_NA) reported

    @virginmedia Is there someone I can email or call directly? The people on the phone don't seem to be much help. The advisor I spoke to today said she will send me final resolution letter and contact details for ombudsman through email but all she send was your complaint procedure guide.

  • Haroon_NA Haroon (@Haroon_NA) reported

    @virginmedia Also my complaint is not just about the vouchers it's about the time wasting too. #snoop

  • ladylauraprice Laura Price (@ladylauraprice) reported

    @virginmedia No. I am stuck with a terrible package and tired of dealing with your rude staff. I’m waiting for the opportunity to cancel and switch to #AnyoneButVirginMedia

  • leah_fielding Leah Fielding (@leah_fielding) reported

    @virginmedia So this week i have learnt you can't help through: - twitter - Web chat - telephone - email - WhatsApp - @richardbranson Whats next? Would you rather a letter in the post or a flock of carrier pigeons? What would be least likely to be shrugged off like I have been so far?