Virgin Media Outage Report in Maidstone, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Maidstone come from postal codes ME15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 12: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Maidstone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Rochester, Maidstone, Tonbridge, Royal Tunbridge Wells, Chatham, Gillingham, Snodland, Gravesend and Sittingbourne.
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
Internet | |
| Maidstone |
TV | |
| Tonbridge |
Internet | |
| Royal Tunbridge Wells |
Phone | |
| Royal Tunbridge Wells |
Phone | |
| Royal Tunbridge Wells |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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Grumpy Old Gaming
(@ShirleyPms40) reported
from
Maidstone, England
@virginmedia Sort out my complaint. Should I just go on LinkedIn and spam your digital marketing manager?
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia No landline for 9 days following a house move, incorrect bills, and poor customer service being cut off many times
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Grumpy Old Gaming
(@ShirleyPms40) reported
from
Maidstone, England
@virginmedia Well you need to sort it out. Bored of the sh1te service and I'm not even a customer anymore.
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HeyYouItsCorrie (They/Them)
(@HeyYouItsCorrie) reported
from
Rochester, England
@suziqvk @virginmedia BT, without a doubt. Virgim media is absolutely useless, bad internet, bad coverage, bad service
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Carole Winter
(@CaroleWinter) reported
from
Royal Tunbridge Wells, England
@virginmedia Outage and TV connection. I can’t turn the router on and off because I am confined to bed due to an last operation last week.
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Carole Winter
(@CaroleWinter) reported
from
Royal Tunbridge Wells, England
@virginmedia seriously poor customer service. Inefficient self help website, live chat hopeless. Avoid at all costs - or it will cost you!
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Still @virginmedia can’t get anything right!! Still you screw everything up and provide really bad customer service @BBCWatchdog
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Elise
(@elise_john85) reported
from
Maidstone, England
I do love a Friday morning where my @virginmedia broadband is a crock of **** 😠 it’s not like I have work to get done
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Ashley Halliday
(@TylerTowers) reported
from
Gillingham, England
I’ve been on my knees far too much tonight. @virginmedia your broadband is awful these days. And resetting either fails or lasts 10 mins. From superhero to supergran. Not worth your monthly bill. #virginmediadown #virginmedia
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Rob Strudwick
(@mrbison66) reported
from
Tonbridge, England
@virginmedia No decent broadband service for 3 days in TN9 area why does your website say all OK!
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Russell Lancaster
(@Russlanc269) reported
from
Tonbridge, England
@virginmedia terrible service, I’ve been waiting for 40 minutes on a telephone waiting to get urgent email technical help. Please help!!!
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Great ring the number that has been absolutely shocking from day 1 or wait 28 days for Virgin to answer a complaint I have been trying to resolve for 10 days currently on phone with customer service but wont let me speak to a manger absolutely s*** from @virginmedia @BBCWatchdog
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia @virginmedia is there an email address I can send a complaint to you customer service don’t want to accept it and your web form has been completed but no response!!
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Abi
(@AbiMuddiman) reported
from
Royal Tunbridge Wells, England
@virginmedia I keep filling out the form with my address to return my old router and the returns bag never turns up, I’ve now been charged £40? How can I get this removed please?
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Elise
(@elise_john85) reported
from
Maidstone, England
@virginmedia Nothing was happening that was the issue. After nearly 2 hours and 4 reboots I was finally able to start my working day
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ML Shelton
(@Bomber_RBS) reported
from
Gravesend, England
@skytv @virginmedia get your fecking **** together and agree a deal with @disneyplus
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Mark Gould
(@yiddo71) reported
from
Rochester, England
Why is it every companies customer service line is so crap and does not want to help in any way shape or form #curryspcworld #virginmedia @BBCWatchdog
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@BBCWatchdog can you help @virginmedia make it impossible to complain or resolve any issues the ultimate poor customer service!!
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Claire - with a capital C
(@c1ormy) reported
from
Gravesend, England
@virginmedia since outage in DA12 yesterday i have no services. Apparently on fault check status there’s no fault. Any advice? #virginmediadown #noservices
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Mark Gould
(@yiddo71) reported
from
Rochester, England
@virginmedia Your missing the point my phone works now my complaint was about the fact it took 9 days to activate and Virgin changed the number
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Richard M Bone
(@rmbone63) reported
@virginmedia Con trick virgin, Charging customers for a service they can't provide. Contracts are between 2 parties If 1 parties can't supply the service it's them that breach the contract but virgin will charge the customer.. #virginRipOff
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Dušan
(@DMano87) reported
@virginmedia Why do your staff make it so incredibly hard to 1. Install your broadband service 2. Deal effectively with a complaint? On the phone for an hour to arrange installation and then you’re delightful rep in Mauritius just hung up after refusing to put me to complaints.
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Campbell Adamson
(@TheB1gManOo) reported
@virginmedia The increase in my bill is unacceptable due to my current deal ending , I'd like to cancel by giving you guys my notice
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Tam Glavin
(@BigTee1888) reported
@virginmedia months down the line and your still a shambles at customer service
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Bambi B
(@duckydafuzz) reported
@virginmedia I did call…that’s how come you managed to hang up on me at 1hr3m! Sorted now after a total of 2.5 hours on hold!
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Campbell Adamson
(@TheB1gManOo) reported
@virginmedia I'm absolutely fuming with you lot twice I have called now waiting an hour on both occasions only to be cut off twice 😡😡😡😡😡😡😡😡😡 what kind of service is this ! ?
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Phil Bromley
(@brommersman) reported
@virginmedia The status page has started working again, it’s very slow, could do with a loading spinner or something to show its doing something. The estimated fix time just keeps moving further into the future 😭😭😭😭
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Gary Williams
(@happyhippo66) reported
@virginmedia been on hold for over 3 hours on separate calls today and get cut off when holding for more than 1 hour. No good having a super product if customer support is poor…
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Patricia
(@patriciafdc13) reported
@virginmedia Hello again! As instructed I’m messaging because we currently have no internet connection. After the engineer came this morning the internet has gone down at the following times: 12:38-12:54, 13:23-13:52, 14:17-14:19 and now again at 20:06. Please help/advise.
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Richard M Bone
(@rmbone63) reported
@virginmedia @DianaRoss Con trick virgin, Charging customers for a service they can't provide. Contracts are between 2 parties If 1 parties can't supply the service it's them that breach the contract but virgin will charge the customer.. #virginRipOff