Virgin Media Outage Report in Maidstone, Kent, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Maidstone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Cranbrook, Rochester, Tonbridge, Gravesend, Gillingham, Chatham, Maidstone and Royal Tunbridge Wells.
| City | Problem Type | Report Time |
|---|---|---|
 Cranbrook |
Phone | |
| Rochester |
Phone | |
| Rochester |
Internet | |
| Rochester |
Internet | |
| Tonbridge |
Wi-fi | |
| Gravesend |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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Twiterteroo
(@Twiterteroo) reported
from
Gillingham, England
@virginmedia Folks, amuse me, why on earth would I or anyone complete a survey after leaving you when you couldn’t deal with the issue within 2 months and dare I say the plus 20 years we had an undiagnosed fault!?
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Michael Buckley
(@MikeBuckley2) reported
from
Gillingham, England
@virginmedia I am trying to access live chat as I have blackspots in house and would like WiFi boosters from Virgin. I have 200 Mbps but am getting only 20mbps in bedroom. Cannot find live chat on sites other than loads of help pages. Really frustrating
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Dr Stower and the Stock Market of Madness 🦍
(@1CreativeRay) reported
from
Wainscott, England
@virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!
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C Borrill-Bromige
(@cboxot) reported
from
Rochester, England
@virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles
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PCPresenter
(@PcPresenter) reported
from
Maidstone, England
@virginmedia Why is the #FuryWhyte fight not working?? I want compensation for this
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Sean McDonald
(@SeanM_ODP) reported
from
Maidstone, England
1hr 15mins on the phone and counting just trying to cancel @virginmedia @VMHelpDesk Disgrace to be honest
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Dope Old Person 💜 🐳🦋
(@CarolynTGray) reported
from
Royal Tunbridge Wells, England
Anyone else #TunbridgeWells having slow @virginmedia internet?
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Justin 🇺🇦
(@J4Y_DEE) reported
from
Gravesend, England
@virginmedia @VMHelpDesk Broadband down in my area, this is frustrating. Reckon it’ll be fixed by 9. No tv & Broadband during the school holidays
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Sean McDonald
(@SeanM_ODP) reported
from
Maidstone, England
@virginmedia As a virgin customer, Uswitch says I have the right to quit if I inform you before the 15th Feb (after price hike). I have now just phoned and you have now said it was the tenth!? What is it please?
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Michael Jones
(@mikej2504) reported
from
Walderslade, England
@virginmedia offers social tariff of £12.50 for 15mb which is slow. Better option almost anyone with BT £12.50 for 36mb and Vodafone £12.50 for 38mb. Virgin also has £20 for 54mb but is higher price than most others offering same.
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Nigel Rumsey
(@nigelrumsey) reported
from
Gravesend, England
@virginmedia Your link says it can’t find any issues, there are issues. Can you advise if it’s being investigated? What’s the eta? Thanks.
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Scott Wickham
(@Scott_Wic) reported
from
Rochester, England
@virginmedia My request to support was about the hub5 and some Wi-Fi extenders/boosters which I’m entitled to, they said that it was sorted and would be in the post and now only the hub5 has turned up!!! Does this mean I have to contact support again…….
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MNovius
(@MarcusNovius) reported
from
Royal Tunbridge Wells, England
@coxy1976 @virginmedia Crazy you got to speak with a human! Took me days to get through via various methods going round in circles just trying to either cancel or renew my broadband. Eventually it was sorted in minutes after hours of my time wasted.
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Sharon Cooper
(@vamplady35) reported
from
Gillingham, England
@jamesdgreen02 @virginmedia I've got the same problem. Was told by the faults team that if it wasn't fixed by 11pm last night that it should be fixed by 8pm tonight. Still not fixed at the moment
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Rosie ♕☻
(@rosieposexx) reported
from
Tonbridge, England
@virginmedia hello I’m at my grandparents who have virgin as their landline supplier and the line seems to be very temperamental and can go down for a whole day with no dial tone and if you ring them it just hangs up. They don’t use mobile phones and I live far (1/2
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C Borrill-Bromige
(@cboxot) reported
from
Rochester, England
@virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles!
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Dr Stower and the Stock Market of Madness 🦍
(@1CreativeRay) reported
from
Wainscott, England
@virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks
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PCPresenter
(@PcPresenter) reported
from
Maidstone, England
@virginmedia If you do not fix the #FuryWhyte fight by 7:30pm, I will cancel my subscription and go to @sky as they seem to be able to hold up their end of a contract.
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Sharon Cooper
(@vamplady35) reported
from
Gillingham, England
@virginmedia My understanding is that it is affecting a lot of people. I have now worked out how to access my email another way but do strongly feel that virgin media should be looking to resolve this issue ASAP.
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Michael Jones
(@mikej2504) reported
from
Walderslade, England
@virginmedia When I am advised by City Fibre when the service is going live I will then choose an alternative supplier all of which will be cheaper than Virgin and then advise when I would want your service disconnected
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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robert smith
(@dancastree6346) reported
@virginmedia OL2 8EE i should just add at the moment i have bt fibre but bt moved my phone line to voip which is causing problems when trying to move providers
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Anthony kane
(@g1ng3_85) reported
@virginmedia But isn't sorting problems out what I pay for?
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Trumpington odworthy
(@T9001) reported
@virginmedia Do customers have to resort to moaning on social media now to be able to get in contact with services providers these days? Tried the phone and chat neither has somebody available to deal with me wait for hours apparently wtf
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Tom Ingleston
(@Tom_Ingleston) reported
@virginmedia Receive a letter stating you are doubling our bill yet have been unable to call your ‘support’ line for the last 2 days. Constantly getting discounted after being on hold. Please privately contact me as I will be cancelling all services. Thanks
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Richard M. Jones
(@shipwreckdata) reported
@virginmedia No never tried that one. How does it work? Why cant somebody call me seeing as though when I call you nobody answers?
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JustPokeNow
(@ChrisPo44928048) reported
@virginmedia @virginmedia there is no way to contact you to cancel services since the price increase. Contact centre cuts you off. Webchat is now sitting at 3 hours with no response. Provide some kind of online form. I will be cancelling DD soon and referring to this as cancellation notice.
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D
(@debfarr2) reported
@virginmedia @kuldipsgill Fingers crossed? He's asking to speak about a service he is paying for, not trying to win the lottery! You are a disgrace.
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Shrenik
(@Shrenik2408) reported
@virginmedia @LutzSchueler - My URGENT request- immediately remove my name from defaulter & send a note to credit agencies confirming i do not owe you anything and it was a Virgin Media error. All the related notes are saved in my account! It will help me save my home!#VirginMedia #Experian
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Daniel
(@dperkins84) reported
@virginmedia I’ll have to check when I get home, but the signals been awful for months, don’t know why i pay for it when it continually doesn’t work properly
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Em
(@meloni_01) reported
@virginmedia your create an account page is not working, it just refreshes the form and I need to manage my account settings but can’t create an account!