Virgin Media outages and service status in Maidstone, England

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Maidstone, England

The most recent Virgin Media outage reports came from the following cities: Gillingham, Chatham, Rochester, Maidstone, Tonbridge, Royal Tunbridge Wells, Marden, and West Malling.

City	Problem Type	Report Time
Gillingham	Internet	4 days ago
Chatham	E-mail	7 days ago
Rochester	Phone	8 days ago
Chatham	Internet	9 days ago
Maidstone	Internet	10 days ago
Chatham	Internet	11 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

• 
  South East Timber & Damp (@SETimberDamp) reported 6 minutes ago from Maidstone, England

  Hanging on now for over an hour to @virginmedia after being sold a router for a new flat that I told them had a BT phone socket. Trying to #cancel as landlord wont have additional sockets. Lady put us in hold/SILENT for 55mins - they are hoping we disconnect. #virginmedia

• 
  C Borrill-Bromige (@cboxot) reported 12 minutes ago from Rochester, England

  @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles!

• 
  THE FEE MG! 👩🏻 (@TMFeeG) reported 15 minutes ago from Maidstone, England

  @virginmedia No he is NOT! I have called and logged the complaint. Your rep who came to the door around an hour ago was extremely rude. I am utterly disgusted that he could treat an elderly partially deaf gentleman this way. Had I not witnessed it for myself I may not have believed it.

• 
  ∂αиѕкι (@DanskiBoyWonder) reported 18 minutes ago from Rochester, England

  @virginmedia Thankyou I’ve done that hopefully they fix it 🙏🏻

• 
  Onearmedjohn (@onearmedjohn) reported 21 minutes ago from Gillingham, England

  @virginmedia No, we’re way past all that now, this has been going on for months/years. Now, I can’t even get to talk to anyone. I’ve requested you change my box. You haven’t. What is the head office address for service of legal documents please?

• 
  Sam #GSBOUT (@_SamButler) reported 22 minutes ago from Rochester, England

  @virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please

• 
  Mark Gould (@yiddo71) reported 24 minutes ago from Rochester, England

  @virginmedia Great ring the number that has been absolutely shocking from day 1 or wait 28 days for Virgin to answer a complaint I have been trying to resolve for 10 days currently on phone with customer service but wont let me speak to a manger absolutely s*** from @virginmedia @BBCWatchdog

• 
  caroline auckland (@callyauckland) reported 25 minutes ago from Royal Tunbridge Wells, England

  @virginmedia Yes, no issues listed on broadband, ran check. Helpline temp unavailable. Vpns dropping out all the time.

• 
  jordan (@wharfyoung) reported 35 minutes ago from Wateringbury, England

  @virginmedia Oh now this is the clincher, I can’t make a complaint online because the account has been disconnected. So when I login it tells me I don’t have access to that page. It’s almost like VM don’t want disgruntled former customers tearing them a new backside in their complaints.

• 
  THE FEE MG! 👩🏻 (@TMFeeG) reported 37 minutes ago from Maidstone, England

  @virginmedia You just turned up at my fathers door 6 months after you uninstalled your service following my mother’s death to collect your equipment which you took with you when it was uninstalled. Your rep (David Khan) was very rude to him.

• 
  StevenHartleyonline (@StevenPHartley) reported 40 minutes ago from Royal Tunbridge Wells, England

  Just in case anyone is thinking of signing up to @virginmedia before Christmas. Don’t! They are an appalling service company. I know I am with them. But not for much longer.

• 
  Onearmedjohn (@onearmedjohn) reported 41 minutes ago from Gillingham, England

  @BritishGas I’m truly astonished. I didn’t think there could be anyone worse than @virginmedia for customer service but you’ve managed it. I’m in awe.

• 
  Elise 💉💉💉💉 (@elise_john85) reported 42 minutes ago from Maidstone, England

  @virginmedia The billing address is incorrect though. Your don’t supply the service to the address on the bills

• 
  Michael Jones (@mikej2504) reported 42 minutes ago from Walderslade, England

  @virginmedia offers social tariff of £12.50 for 15mb which is slow. Better option almost anyone with BT £12.50 for 36mb and Vodafone £12.50 for 38mb. Virgin also has £20 for 54mb but is higher price than most others offering same.

• 
  Troy Williams (@troyaaron) reported 47 minutes ago from Sittingbourne, England

  @virginmedia I've been in an online chat for nearly 2 hours today just to arrange transfer of services to my new house. I've led the conversation entirely. I'm not even going to report the CMs identity. Just wanted you to know how bad the experience was.

• 
  MNovius (@MarcusNovius) reported 51 minutes ago from Royal Tunbridge Wells, England

  @Matt_Goss @virginmedia I've reached the WhatsApp stage! It's like some stupid maze just to get to the same result as I started with...

• 
  Mark Gould (@yiddo71) reported 52 minutes ago from Rochester, England

  @virginmedia 5 days with no landline despite your customer services saying 24 hours everytime I ring so yes I have been in touch and no they have still not sorted it total joke!

• 
  paul fouracre (@moleyfozz) reported 55 minutes ago from Rochester, England

  Two contrasting phone calls to @virginmedia CS this morning. Really unhelpful 1st guy / rude. Rang directly back and the differner guy was absolutely amazing. Mathew was his name and he needs a praise. 1st guy really needs a lesson in customer service. Thank you Mathew.

• 
  Dave Jones (@davemole85) reported 55 minutes ago from Royal Tunbridge Wells, England

  @virginmedia how can I have a download speed of over 200mps but my upload speed is 0.5 mps. Shocking service recently

• 
  MNovius (@MarcusNovius) reported 59 minutes ago from Royal Tunbridge Wells, England

  @virginmedia I've been trying this morning via the phone, online chat and WhatsApp, all I get is robots going in a loop. This is daft I don't want to leave but the only option is to cancel!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Green jello (@Greenje84616605) reported 12 minutes ago

  @biggle1908 I’ve been with virgin media for 15 years now no issues whatsoever other than they cut the power to my old WiFi router which left me with no internet connection at all . They done this because I told them my WiFi box was fine I didn’t need to upgrade. I pay £78 pm just for interne

• 
  Calvin Smith (@calv_smith) reported 13 minutes ago

  Hi @virginmedia please could you provide an update and investigate why I have been waiting for over two months since the original engineer visit for the picture quality fault on my tv service to be rectified?

• 
  Openreach (@WeAreOpenreach) reported 13 minutes ago

  @NeilJac74898351 @virginmedia Hi Neil, Virgin install and use their own network separate to the Openreach network, so any information on our website about services you can order wouldn't apply to any Virgin products and vice versa, I'm afraid. If you wish to order FTTP, you'd need to order through a (1/2)

• 
  nigel (@redwallreality) reported 14 minutes ago

  @biggle1908 Virgin media broadband is excellent. Problems start when you phone them…if you understand Indians with a less than rudimentary ability to speak English, go for it.

• 
  LGWLGWLGW (@lgwlgwlgw) reported 18 minutes ago

  @virginmedia another hot day. Another day of utterly shite internet service. Much of the population WFH and your service is making this more and more impossible. My router has been rebooted. There are known local network issues - and it can’t be the wrong kind of heat #pissedoff

• 
  Simone-Lee Deal (@StiffNips2) reported 19 minutes ago

  @JimMooreJourno CEO is too busy counting his £1 mil package to give a ****, and Burnham shows no interest in dealing with it. Amazing that it's a merry-go-round of useless bastards buggering up companies; he used to be at British Gas, equal only to Virgin Media for dissatisfied customers.

• 
  Davie G 🇬🇧 (@fredbeare) reported 19 minutes ago

  @biggle1908 Wouldnt touch virgin media witha barge pole, agreed to join them then customer service set in was apallingso pulled out

• 
  whitebear 🔜 VeXpo '26 (@whitebearvt) reported 20 minutes ago

  @DigBipper188 @LiveFastSimp @miaaowing In the EU I get 30GB included, and there’s international minutes in my plan anyways. Just data that’s the issue outside the EU. Also O2 in my area was garbage last time I tried it, was on a virgin media contract so experienced both before and after the VMO2 merger. Then again, haven’t touched it since 2022.

• 
  Jacob (@jacsal2244) reported 22 minutes ago

  @virginmedia I’ve had no WiFi for over a week now and everyone fix date gets pushed, I’ve now blew through my data like how are people meant to work and stuff??

• 
  Ruth Whalley (@Leftdoubleclick) reported 28 minutes ago

  @virginmedia Hi VM, We need some help. My iron tripped out our board. Everything as back to normal apart from our internet, to and landline. You said you could send an engineer at 6pm tonight. My husband has just had surgery and we need our connection. We also need a new hub.