Virgin Media Outage in Maidstone, Kent, England

@virginmedia shocking customer service in the phone, I just want a new controller but have been on the phone for 1/2 hour asking me to reset the box and router

@BTCare my tv signal has been shocking these last two weeks. Think i will switch to someone more reliable like @virginmedia

@virginmedia My Wi-Fi is fine; the issue is with the public WI-FI using the WIFI Connect app.

@virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.

@dancludlow 4 bloody fraudulent calls today, 2 claiming to be BT "internet has been compromised " 1 BT loyal customer 35% off something or other. (I'm virgin media) and finally £30 gift from some marketing....I put phone down.

@virginmedia your customer service is an absolute joke won't ever be using you again . Worst customer service ever !!!!!!!!!

@virginmedia the service is deteriorating. Time to review your performance and reveal the source of your problems before your customer base starts to become even more disenchanted.

@virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.

Seriously getting towards 24hr broadband outage..Can someone tell me if I can cancel my contract as technically @virginmedia have not met their contractual obligation🤔

@virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!

@virginmedia But we HAVE NOT MADE the call and because of the “cleverness” of these people, we are not willing to gamble with the investigation. It’s our word against yours! Your “Geeks” could say anything and we’re screwed! We will see out our contract and then CANCEL!!!!

Just been scammed on our home phone bill for 0905481000. We have been charged £54 for a 40 minute call that we apparently made. @virginmedia have said they will investigate it for a charge of £99.95! (No thanks!)🤯🤬. We never made the call, ONLY received & pressed NO numbers!

@virginmedia It's back now but would like a credit for the outage!

@virginmedia Yes no service at all ! No broadband no TV! Just green light flashing on router.

@virginmedia any chance of knowing when broadband issue will be fixed in ME15 7 area. Having to walk to next street to get phone signal ! #nobroadband #VirginMedia #internetdown #VirginOutage

@Rabia_Ali85 @virginmedia Nice comments on @virginmedia today. They could have helped themselves by doing something to inform customers what was happening but like you say, there are worse problems in the World. Peace out 💖💖

@virginmedia is there an issue in ME10 3 area. No internet and catch up services missing. Website says no but neighbours have same issues

@markcatchlove @Chrisitv @virginmedia Said before mate. I switched sometime ago now because of poor service. Spent a fortune one month in telephone bills waiting and waiting and waiting.....still waiting

@virginmedia I had no Virgin Media services in Feb. Nor in Easter. Neither do I have them today. Technicians don’t turn up when booked. Today I am using my mobile network 4G to look for a reliable internet service because yours is letting me down too often. Thank you, next.

Something wrong with virgin media website I can't login to my mobile account it would of been better to merge it to my broadband account @virginmedia

@virginmedia I know what the problem is! Iv explained it to 5 of your members of staff and no one can help! You also want to charge me £100 for to leave you and that’s also what I haven’t asked for you!

Never use @virginmedia for broadband there useless! I was on the phone to them for 1hour & 30 mins my issue still hasn’t been resolved & they passed me to 4 different members of staff then they put the phone down on me! Complete ignorance!

@virginmedia I have left you. As of 23rd of this month I am no longer a customer of yours. So, when you send me an email and a bill welcoming me.....well, it just proves my decision to go to Sky was the right one. Ac 620273104 area 06 Bill sent 19 3 19

@virginmedia I need help with my account

@virginmedia Just called customer services asking for some cable so I can move a TiVo box - completely unhelpful & didn't understand what I wanted Just kept telling me £99 for an engineer

@virginmedia no Internet no TV keeps saying problems in your area and the time keeps changing when it's going to be fixed now 18 hours #notgoodenough

Virginmedia, biggest bunch of robots since terminator, remove your private information cost you thousands and still think they are allowed, even though they never informed us they would be closing our accounts after being customers for over 13 years #virginmediabadservice

Virginmedia..... No should be virgindon'tneedya, terrible customer service, constant excuses, don't trust, don't use, total rubbish 😠😠😠😠😠

Virgin Media, avoid at all costs, they no longer work for the customers benefit only their own, bad company 😠😠😠😠😠

@virginmedia I have the latest hub and the light flashes on the front when I lose signal

@virginmedia I've done all the checks. I had an engineer out last year and the problem was sorted for a few months then it goes back to losing signal

@virginmedia No communication from you & no updates.This was one of the worst possible times of year for sports fans for this to happen. This is happening regularly since KIER group took over. I’ve had to make nothing but complaints the last 12 months. Appalling standards/service

Hey @virginmedia! Your service is down in the whole of Strood. It’s been down since Friday, you are definitely going to lose a lot of customers this year from ME2. Fix it please, keep saying your engineers are on it. They not.

@virginmedia this is getting a right joke now no one wants to help us and tell us when we will be getting our service back #superslow

@virginmedia I'm a customer in the Medway area we have not had any service for over 30hrs now this is disgusting

@virginmedia can you please update on Virgin Services in the ME2 Area as all TV Internet and Phone are still not working since 5.30pm

@virginmedia @Theoola1 Don’t go to vodaphone they have worst customer service

@virginmedia hope you can help, my parents have been unable to access their emails since last Saturday. There is nothing on your status page but when they try to log in to report the fault there is an error message ‘password not valid’ Advice please

Is there a problem with tv reception in the Medway area @virginmedia

My @virginmedia broadband is down so I can't watch @poloniatv3 tonight 😭 No spoilers, please - I'll catch up tomorrow 😂

@markcatchlove @virginmedia Gave up on @virginmedia several years ago. Good product, however customer service consistently poor.

@virginmedia Hi, I have checked and there are no known issues. I have also run the test from the website. I will see how it goes. Thanks for your help.

@virginmedia Issue is with lackage of internet. TV seems ok. I hope this is not something we can expect for the £3 per month increase.

I would love my connection back! Down all day today and one day last week. No warning given! Rung @virginmedia and they cut me off!,

@virginmedia so angry! The TiVo remote I was given today does not work! Can’t change channels or do anything! Your tech guys says it’s because it needs to configure as it’s new! I’ve never heard that EVER! Just switched from Sky as they were awful and now this!

@virginmedia The landline never worked for even a minute for almost a year. After several complaints, an engineer was sent out but he couldn't resolve the issue after 30mins and he promised to be back. It's been almost 4months if not more.

Shocking service from @virginmedia mobile Customer service. Will not do a door to door hand over for a faulty brand new IPhone 7 that I've had for 24hrs. Expects me to return it then wait 5+ days for replacement. #poorservice #iphone7

@virginmedia how many times do I have to complain about my landline for you to sort it out. For nearly a year now, I've being paying for a service that I've never used.

@virginmedia I was expecting a call before 6pm on Saturday. Still no call. Please advise how I cancel

@virginmedia I never opted in. You are sending them to someone who moved out 11 years ago.

@TalkTalk I have no words for how shit your services are. I’m taking my talents to @virginmedia. Absolutely shambolic company F/O

@haveapizzame Awesome. I've got it myself. I quit also from virgin media. Not because it was slow. Because of the prices. It keeps on fluctuating. Whereas sky sticks to the plan. Which area you live in so I can find out the area broadband speed accurately

@TIMO317 @virginmedia I was fully prepared to terminate my BB with VM there and then. £40 for 69mb/s BB is horrendous. They sorted out an 18 month contract for 100mb/s at £27 month. I should've done it sooner. 🙂

@virginmedia atrocious service, completely and utterly unreliable for FOUR MONTHS now.

@virginmedia It's a kick in the teeth to get a letter about price increases that also boats about new speeds I can't get as an existing customer. 😡 But double whammy: I find out I'm paying the equivalent of M350 but only getting M200. Way to screw over loyal customers VM. 😡

@virginmedia Would be wonderful if I was able to book it!!. Despite running tests, rebooting, trying to get through to a pointless office hours tech line I am unable to watch the PPV. Yet another problem with the services

@virginmedia the worst broadband around, we pay £120+ a month for the full media package and my 4G from Vodafone has a lot better signal than virgin WIFI...#timetochange

@virginmedia Hi virgin media thanks for your generic reply. Fix your issues on WiFi

@virginmedia Hi. after recently contacting your CS after receiving an email to increase my monthly BB only service to £40, i was offered a new 18 month no increase contract for £27 😲 which i jumped at. Just shows, it helps if you complain to VM. I should complain more often. Ste

@lizsilversmith @virginmedia I'm about to write a formal letter of complaint over repeatedly being over-charged £18 a month despite contacting them every single time it happens.