Virgin Media Outage Report in Maidstone, Kent, England
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The latest reports from users having issues in Maidstone come from postal codes ME15 and ME16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Maidstone, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Royal Tunbridge Wells, Tonbridge, Rochester, Gillingham, Sheerness, Longfield, West Malling, Chatham, and Cranbrook.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone
|
Total Blackout | 16 hours ago |
|
Royal Tunbridge Wells
|
Internet | 4 days ago |
|
Maidstone
|
Internet | 7 days ago |
|
Tonbridge
|
Internet | 7 days ago |
|
Rochester
|
TV | 15 days ago |
|
Rochester
|
TV | 15 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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StevenHartleyonline (@StevenPHartley) reported from Royal Tunbridge Wells, EnglandJust in case anyone is thinking of signing up to @virginmedia before Christmas. Don’t! They are an appalling service company. I know I am with them. But not for much longer.
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mark longhurst (@scholes1976) reported from Snodland, England@virginmedia been trying to ring you guys for nearly an hour to report a problem our broadband!!!
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Robert Shaw (@hungoverdrawn) reported from Wainscott, England@virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.
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Lawrence Hooker (@goonerlgh) reported from Gillingham, England@virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?
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StevenHartleyonline (@StevenPHartley) reported from Royal Tunbridge Wells, England@virginmedia your company has the worst customer service of any media company. I am a customer and have been trying by mail, text and phone to contact you for 10 days regarding my media. Anyone thinking of changing to these guys . DON’T
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StevenHartleyonline (@StevenPHartley) reported from Royal Tunbridge Wells, England@wingealot @virginmedia Don’t sign up with this group . That’s my advice I’ve been with them for a while. Customer service is beyond awful
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Gaëlle Coyle (@GaelleRTW) reported from Royal Tunbridge Wells, England@_pauledwards @virginmedia I tried watching it and gave up after 5 minutes... and that's with fibre! Awful picture.
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Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England@virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.
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Sam #GSBOUT (@_SamButler) reported from Rochester, England@virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please
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Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England@virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text
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Jane Exon (@ExonJane) reported from Maidstone, England@virginmedia I have been trying to cancel my subscription (first year ended in Sept) for weeks. In the end I gave up and cancelled my direct debit... suddenly I’m contacted! Could we please talk please
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paul fouracre (@moleyfozz) reported from Rochester, England@virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help
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Laura Underhill (@LauraBaalham) reported from Snodland, England@virginmedia Absolute rubbish. Try calling to speak to someone...no answer. Try online...email address is completely different to my account. Date of last bill&account details don’t match. Complete load of crap. Won’t be paying my bill so at least someone will contact me 🤬
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Troy Williams (@troyaaron) reported from Sittingbourne, England@virginmedia I've been in an online chat for nearly 2 hours today just to arrange transfer of services to my new house. I've led the conversation entirely. I'm not even going to report the CMs identity. Just wanted you to know how bad the experience was.
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Robert Bailey (@Bunglebob66) reported from Rochester, England@virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!
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Geoff Watkins (@DronePilotGeoff) reported from Gillingham, England@fasurveyors @virginmedia I have to say; I’m normally pretty pleased with @virginmedia internet. It’s normally fast and reliable. But last couple of days has been awful. It’s getting too expensive as well
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Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England@virginmedia I need to speak to a manager who can help. They don't seem to want to. I have a contract phone, it won't charge, it's under guarantee, I'm paying you and you won't help.
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StevenHartleyonline (@StevenPHartley) reported from Royal Tunbridge Wells, England@SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.
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Niamh Downey (@NiamhDowneyLDN) reported from Royal Tunbridge Wells, England@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ally James 💙 (@AllyJ00) reported@virginmedia Thanks for your msg, however this isn’t a once off, this is a regular occurrence. Unforts the customer service on website makes it impossible to speak to anyone to get fixed, hence why I am leaving end of the month.
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Richard Long (@rlonguk) reported@virginmedia Thanks. That says “no known issues” - I’ll wait and see if it happens again tomorrow.
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Charles St Charles (@Chrlsstchrls) reportedDon’t understand how virgin media routers can be such poor quality. No signal through a single wall between livingroom and bedroom….
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Rebecca jennings (@Beccaboo961) reported@virginmedia can you sort your **** out? I've had no Internet or TV for 4 days this week!! What am I even paying money for?
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Lucy Sharp (@LucySharppp) reported@TomParker @virginmedia It’s awful in biggin hill too, the router is in my dads room and the signal is only 2 bars in my bedroom next door
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marc (@marc1box) reported@leonagraham @virginmedia Are you sure it's the Internet and not the WiFi? I'm a @virginmedia customer but WiFi in the house is not provided by their hub as uts useless . Get a tri/quad-band netgear router or two
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Luke Waterhouse (@WBALukey) reported@virginmedia @Rich25101980 Useless they are mines been down for 2 hours
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Rich 🇬🇧🏴 (@Rich25101980) reported@virginmedia Ran the tests… still no internet! Engineer visit booked for Wednesday, which was the earliest available… still doesn’t help when you’re supposed to work from home though 😡
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Laxmi Kerai (@Lalalax) reported@virginmedia Hello, it's now been 4 months, I've chased the email alias 3 times and I still haven't had a response. This is the worst customer service experience I've ever had. It feels like no one wants to respond to my query or help me.
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🇵🇸🇵🇸🇵🇸Raymond Carty 💙🇵🇸🇵🇸🇵🇸🇵🇸 (@cartybhoy) reported@carty1888 @virginmedia Just trying to cancel but can’t even get through and then we can see about the sky option