Virgin Media Outage Report in Maidstone, Kent, England
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The latest reports from users having issues in Maidstone come from postal codes ME16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Maidstone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Maidstone, Tonbridge, Royal Tunbridge Wells, Chatham, Rochester, Gillingham, Snodland and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Maidstone |
Wi-fi | |
| Tonbridge |
Internet | |
| Royal Tunbridge Wells |
Wi-fi | |
| Chatham |
Internet | |
| Tonbridge |
Internet | |
| Rochester |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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SB78
(@Steve_Butler) reported
from
Gravesend, England
@virginmedia Just called customer services asking for some cable so I can move a TiVo box - completely unhelpful & didn't understand what I wanted Just kept telling me £99 for an engineer
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Ray Stower
(@1CreativeRay) reported
from
Wainscott, England
@virginmedia No communication from you & no updates.This was one of the worst possible times of year for sports fans for this to happen. This is happening regularly since KIER group took over. I’ve had to make nothing but complaints the last 12 months. Appalling standards/service
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Daniel Davenport
(@dancafc80) reported
from
Sittingbourne, England
@virginmedia I've done all the checks. I had an engineer out last year and the problem was sorted for a few months then it goes back to losing signal
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nicolle clothier
(@nicolleclothier) reported
from
Gillingham, England
Never use @virginmedia for broadband there useless! I was on the phone to them for 1hour & 30 mins my issue still hasn’t been resolved & they passed me to 4 different members of staff then they put the phone down on me! Complete ignorance!
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Suzanne D Edwards
(@TicTac1985) reported
from
Rochester, England
@virginmedia I need help with my account
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Brian Glover
(@brianglo) reported
from
Sittingbourne, England
@virginmedia is there an issue in ME10 3 area. No internet and catch up services missing. Website says no but neighbours have same issues
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nicolle clothier
(@nicolleclothier) reported
from
Gillingham, England
@virginmedia I know what the problem is! Iv explained it to 5 of your members of staff and no one can help! You also want to charge me £100 for to leave you and that’s also what I haven’t asked for you!
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Trevor John Cheal
(@TcEllalou21) reported
from
Rochester, England
@virginmedia this is getting a right joke now no one wants to help us and tell us when we will be getting our service back #superslow
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Natasha
(@AhsatanRevolg) reported
from
Rochester, England
@virginmedia I had no Virgin Media services in Feb. Nor in Easter. Neither do I have them today. Technicians don’t turn up when booked. Today I am using my mobile network 4G to look for a reliable internet service because yours is letting me down too often. Thank you, next.
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stephen cooper
(@scooper430) reported
from
Ditton, England
@virginmedia no Internet no TV keeps saying problems in your area and the time keeps changing when it's going to be fixed now 18 hours #notgoodenough
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Wale Gates 🇳🇬🇬🇧
(@walegates) reported
from
Rochester, England
Hey @virginmedia! Your service is down in the whole of Strood. It’s been down since Friday, you are definitely going to lose a lot of customers this year from ME2. Fix it please, keep saying your engineers are on it. They not.
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NJ Fishing Tackle
(@njfishingtackle) reported
from
Meopham, England
Virginmedia..... No should be virgindon'tneedya, terrible customer service, constant excuses, don't trust, don't use, total rubbish 😠😠😠😠😠
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Daniel Davenport
(@dancafc80) reported
from
Sittingbourne, England
@virginmedia I have the latest hub and the light flashes on the front when I lose signal
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🏎 🍁 Tony Gladstone 🎧 🇬🇧
(@AntonyGladstone) reported
from
Maidstone, England
@virginmedia I have left you. As of 23rd of this month I am no longer a customer of yours. So, when you send me an email and a bill welcoming me.....well, it just proves my decision to go to Sky was the right one. Ac 620273104 area 06 Bill sent 19 3 19
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Skullncross
(@markIcutler) reported
from
Rochester, England
Something wrong with virgin media website I can't login to my mobile account it would of been better to merge it to my broadband account @virginmedia
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Trevor John Cheal
(@TcEllalou21) reported
from
Rochester, England
@virginmedia I'm a customer in the Medway area we have not had any service for over 30hrs now this is disgusting
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Stephen Headley:
(@stepheadley) reported
from
Royal Tunbridge Wells, England
@markcatchlove @Chrisitv @virginmedia Said before mate. I switched sometime ago now because of poor service. Spent a fortune one month in telephone bills waiting and waiting and waiting.....still waiting
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Jonnie Jensen
(@JonnieJensen) reported
from
Maidstone, England
@Rabia_Ali85 @virginmedia Nice comments on @virginmedia today. They could have helped themselves by doing something to inform customers what was happening but like you say, there are worse problems in the World. Peace out 💖💖
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NJ Fishing Tackle
(@njfishingtackle) reported
from
Gravesend, England
Virgin Media, avoid at all costs, they no longer work for the customers benefit only their own, bad company 😠😠😠😠😠
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NJ Fishing Tackle
(@njfishingtackle) reported
from
Meopham, England
Virginmedia, biggest bunch of robots since terminator, remove your private information cost you thousands and still think they are allowed, even though they never informed us they would be closing our accounts after being customers for over 13 years #virginmediabadservice
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Adam Ashbery
(@AshberyAdam) reported
@virginmedia your customer service is a joke, pandemic or not. I've spent a total of about 9hrs since before Xmas trying to speak with someone about my (lack of) broadband coverage and repeatedly get cut off after waiting an hour.
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Michael Baines
(@bainespne) reported
@virginmedia Your email said you are rising prices to keep giving us even better Internet. I understand that and I understand inflation, but virgin performance has been poor, if anything we should be compensated . My 5G rarely works on the WiFi has rarely worked during lockdown
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LDH Marketing
(@LDHMarketing) reported
@virginmedia Is there a problem with your TV service? Had to reboot TiVo box yesterday. Error code W02. Happened twice again this morning. Rebooting does nothing now. Rang 150 "All lines are busy". Just had email notifying me of price increase this week. What a joke.
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Ola Surakat
(@olammy) reported
@virginmedia Good morning @virginmedia this is week 7 which I have notified you of move from my old property and request a switch. According to the last conversation I was meant to be contacted yesterday. Again another failing. However you constantly debit my account for service not provided
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V@LeRiC
(@valericlelo89) reported
@virginmedia BUT AT LEAST I WON'T BE PAYING FOR A SERVICE THAT YOU GUYS CANNOT GUARANTEE! INVEST IN BETTER EQUIPMENT TO GIVE OUT TO YOUR CUSTOMERS AND WITHDRAW HUB4 CUZ IS GIVING YOU A DISSERVICE AND UNSATISFIED CUSTOMERS! LOOK ONLINE EVEN IN THE VM COMMUNITY WEBSITE!
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Simon
(@Psychobel) reported
@virginmedia can someone expleain how I can speak to a human in tech support so I can resolve an issue?
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Rob Wilson
(@Rob_b_Wilson) reported
@virginmedia been a customer at my new property since November, you’ve just informed me that your increasing my bill... what’s the point in agreeing a price if less than 2 months into an agreement you just up the cost...
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Steelo
(@SteeloPlays) reported
@virginmedia how have you guys got customer services so badly wrong right now? Have you literally furloughed your entire department? Impossible to get a response over phone, email or live chat. Absolute sham-*****. #virginmedia
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Blue Nose
(@BrettWardle) reported
@virginmedia He can’t get a picture on some HD channels...all pixelated... been going on for mths.....checked signal and only 30-40%
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Mathew Caville
(@MathewJCaville) reported
@virginmedia Im probably going to get the same. Response as everyone else, the piss poor excuse of a broadband service that simply does not work and constantly drops speeds to below 20mbps daily. This has been the case since it was installed. One "engineer" told me my house was the issue 🙄