Virgin Media Outage Report in Maidstone, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Maidstone come from postal codes ME16 and ME17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 17: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Maidstone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Chatham, Maidstone, Royal Tunbridge Wells, Tonbridge, Rochester, Gillingham, Snodland and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham |
Wi-fi | |
| Chatham |
Wi-fi | |
| Maidstone |
Total Blackout | |
| Royal Tunbridge Wells |
Wi-fi | |
| Tonbridge |
Phone | |
| Chatham |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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Natasha
(@AhsatanRevolg) reported
from
Rochester, England
@virginmedia I had no Virgin Media services in Feb. Nor in Easter. Neither do I have them today. Technicians don’t turn up when booked. Today I am using my mobile network 4G to look for a reliable internet service because yours is letting me down too often. Thank you, next.
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stephen cooper
(@scooper430) reported
from
Ditton, England
@virginmedia no Internet no TV keeps saying problems in your area and the time keeps changing when it's going to be fixed now 18 hours #notgoodenough
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Daniel Davenport
(@dancafc80) reported
from
Sittingbourne, England
@virginmedia I have the latest hub and the light flashes on the front when I lose signal
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Suzanne D Edwards
(@TicTac1985) reported
from
Rochester, England
@virginmedia I need help with my account
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NJ Fishing Tackle
(@njfishingtackle) reported
from
Meopham, England
Virginmedia..... No should be virgindon'tneedya, terrible customer service, constant excuses, don't trust, don't use, total rubbish 😠😠😠😠😠
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NJ Fishing Tackle
(@njfishingtackle) reported
from
Gravesend, England
Virgin Media, avoid at all costs, they no longer work for the customers benefit only their own, bad company 😠😠😠😠😠
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Trevor John Cheal
(@TcEllalou21) reported
from
Rochester, England
@virginmedia I'm a customer in the Medway area we have not had any service for over 30hrs now this is disgusting
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Ray Stower
(@1CreativeRay) reported
from
Wainscott, England
@virginmedia No communication from you & no updates.This was one of the worst possible times of year for sports fans for this to happen. This is happening regularly since KIER group took over. I’ve had to make nothing but complaints the last 12 months. Appalling standards/service
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SB78
(@Steve_Butler) reported
from
Gravesend, England
@virginmedia Just called customer services asking for some cable so I can move a TiVo box - completely unhelpful & didn't understand what I wanted Just kept telling me £99 for an engineer
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Skullncross
(@markIcutler) reported
from
Rochester, England
Something wrong with virgin media website I can't login to my mobile account it would of been better to merge it to my broadband account @virginmedia
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Wale Gates 🇳🇬🇬🇧
(@walegates) reported
from
Rochester, England
Hey @virginmedia! Your service is down in the whole of Strood. It’s been down since Friday, you are definitely going to lose a lot of customers this year from ME2. Fix it please, keep saying your engineers are on it. They not.
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🏎 🍁 Tony Gladstone 🎧 🇬🇧
(@AntonyGladstone) reported
from
Maidstone, England
@virginmedia I have left you. As of 23rd of this month I am no longer a customer of yours. So, when you send me an email and a bill welcoming me.....well, it just proves my decision to go to Sky was the right one. Ac 620273104 area 06 Bill sent 19 3 19
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nicolle clothier
(@nicolleclothier) reported
from
Gillingham, England
Never use @virginmedia for broadband there useless! I was on the phone to them for 1hour & 30 mins my issue still hasn’t been resolved & they passed me to 4 different members of staff then they put the phone down on me! Complete ignorance!
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Stephen Headley:
(@stepheadley) reported
from
Royal Tunbridge Wells, England
@markcatchlove @Chrisitv @virginmedia Said before mate. I switched sometime ago now because of poor service. Spent a fortune one month in telephone bills waiting and waiting and waiting.....still waiting
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NJ Fishing Tackle
(@njfishingtackle) reported
from
Meopham, England
Virginmedia, biggest bunch of robots since terminator, remove your private information cost you thousands and still think they are allowed, even though they never informed us they would be closing our accounts after being customers for over 13 years #virginmediabadservice
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Trevor John Cheal
(@TcEllalou21) reported
from
Rochester, England
@virginmedia this is getting a right joke now no one wants to help us and tell us when we will be getting our service back #superslow
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Brian Glover
(@brianglo) reported
from
Sittingbourne, England
@virginmedia is there an issue in ME10 3 area. No internet and catch up services missing. Website says no but neighbours have same issues
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Jim Hawkins
(@jhawks200) reported
from
Rochester, England
@virginmedia can you please update on Virgin Services in the ME2 Area as all TV Internet and Phone are still not working since 5.30pm
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nicolle clothier
(@nicolleclothier) reported
from
Gillingham, England
@virginmedia I know what the problem is! Iv explained it to 5 of your members of staff and no one can help! You also want to charge me £100 for to leave you and that’s also what I haven’t asked for you!
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Daniel Davenport
(@dancafc80) reported
from
Sittingbourne, England
@virginmedia I've done all the checks. I had an engineer out last year and the problem was sorted for a few months then it goes back to losing signal
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phillip Carey
(@PhilC1935) reported
@virginmedia @virginmedia just one question, how do I get the service (sky cinema) you offered March 1, I accepted and you confirmed March 1. Who can help me then?
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pride . is . the . devil
(@sheis_janice) reported
@virginmedia why did I have to call to find out it’s an outage in my area until Tuesday? Why was no email sent out to your customers!! How do you expect me to still wfh and do my online studies. Please explain!! 😤😤
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M
(@XboxBonesE) reported
@virginmedia That should have happened already!!! I shouldve recieved a phone call....didn't happen!!! Its the same crap I hear everytime!!! @Ofcom
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Pete
(@peterjs0007) reported
@virginmedia Yes they told me they couldn’t help as VM agents haven’t done their jobs properly as they did not register the referral so I need to speak to VM. When I do they say I need to speak with Aklamio. A total joke
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Tej_TheGrandchamp
(@Tej_Grandchamp) reported
@virginmedia I have made a complaint and what do I get, the same old rubbish service and 4 weeks now, no updates on the complaint.
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Claire Champion
(@Champion3Claire) reported
from
Bromley, England
@virginmedia I think you will have to agree this is an unacceptably long time for the repair as it’s already been going on for days?? “There's a TV issue in xxx. Thanks for your patience while we work to fix things as quick as we can. We hope to fix this by 14 March at 16:00”
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𝓂 𝒶 𝓎 𝒶 𝓇
(@brysatra) reported
@virginmedia I have a telephone engineer booked for Monday. I tried to cancel using the text link supplied. That didn’t work. So I called your telephone faults team. The person I spoke to said she couldn’t cancel the appointment. Her system wouldn’t let her. Then she disappeared.
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Timmy
(@bigTimmyB84) reported
@Jaynesharp @edfenergy I bet @virginmedia is worse. I've tried all week to speak to them but genuinely horrendous customer service.
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Alex
(@_Al3xP) reported
@virginmedia i think you guys have intermittent problems in SE3. Us and all of our neighbours are experiencing random outages for about a fortnight, this current one lasting for hours now. Have called your customer service and they are not interested beyond resetting the router.
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Millwardt
(@Millwardt2) reported
@virginmedia Unfortunately it seems the change to 13th didn’t go ahead - I’m glad I called to check and didn’t wait in all day. It’s a bit disappointing to have so many problems right at the beginning hopefully it will be better from here onwards