Virgin Media

Virgin Media Outage Report in Maidstone, Kent, England

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The latest reports from users having issues in Maidstone come from postal codes ME17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Maidstone, Kent, England 02/08/2026 11:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Maidstone, Kent, England

The most recent Virgin Media outage reports came from the following cities: Tonbridge, Gravesend, Gillingham, Chatham, Maidstone, Royal Tunbridge Wells and Rochester.

Loading map, please wait...
City Problem Type Report Time
United KingdomTonbridge Wi-fi
United KingdomGravesend Internet
United KingdomGillingham Internet
United KingdomGravesend Internet
United KingdomChatham Internet
United KingdomChatham TV

Community Discussion

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Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

  • polhilljim Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England

    @virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.

  • jooz282 Julie McCarthy (@jooz282) reported from Rochester, England

    @virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.

  • davemole85 Dave Jones (@davemole85) reported from Royal Tunbridge Wells, England

    @virginmedia how can I have a download speed of over 200mps but my upload speed is 0.5 mps. Shocking service recently

  • callyauckland caroline auckland (@callyauckland) reported from Royal Tunbridge Wells, England

    @virginmedia Yes, no issues listed on broadband, ran check. Helpline temp unavailable. Vpns dropping out all the time.

  • davemole85 Dave Jones (@davemole85) reported from Royal Tunbridge Wells, England

    @virginmedia Spoke to someone on Friday, the issue is intermittent so going to call back next week. Thanks for the reply

  • helloellaxo Ella (@helloellaxo) reported from Maidstone, England

    @virginmedia Hi, I’m switching to Virgin broadband next week (being installed) but my Now broadband doesn’t end until the 11th, is that going to be a problem? Can it still be installed? Thank you

  • polhilljim Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England

    @virginmedia I need to speak to a manager who can help. They don't seem to want to. I have a contract phone, it won't charge, it's under guarantee, I'm paying you and you won't help.

  • TDF_TT TDF TT (@TDF_TT) reported from Gillingham, England

    @virginmedia TV outage ME4?

  • lewis_adam_ Adam | Lewis (@lewis_adam_) reported from Ditton, England

    @virginmedia Tbh just looking in to cancelling the current package, nothing but ongoing problems with Virgin Media and impossible to talk to someone on the phone without going on hold for hours and even they they can’t resolve issues. Issues stemming back 5years now! 😠

  • davemole85 Dave Jones (@davemole85) reported from Royal Tunbridge Wells, England

    Poor service from @virginmedia couldn't offer the deal on your website to an existing customer. Looks like I'll be going elsewhere

  • SETimberDamp South East Timber & Damp (@SETimberDamp) reported from Maidstone, England

    Hanging on now for over an hour to @virginmedia after being sold a router for a new flat that I told them had a BT phone socket. Trying to #cancel as landlord wont have additional sockets. Lady put us in hold/SILENT for 55mins - they are hoping we disconnect. #virginmedia

  • RichAlStanley Richard Stanley (@RichAlStanley) reported from Maidstone, England

    Have paid £26 for HD live download and quality is terrible @virginmedia. Its pixallating and freezing @SkySport. Is this going to be sorted out? Why is there no message on screen explaining theres a technical problem ?

  • elise_john85 Elise (@elise_john85) reported from Maidstone, England

    Awesome, so effectively @virginmedia raise current loyal customers prices to fund the discount new customers can get in their sale. Roll on buying my own house and not being tied to them anymore. 12 years of this crap!

  • callyauckland caroline auckland (@callyauckland) reported from Royal Tunbridge Wells, England

    Internet really bad this am @virginmedia am trying to wfh. Is there an issue in TN4?

  • SteveyA_18 Steve Anderson (@SteveyA_18) reported from Royal Tunbridge Wells, England

    @virginmedia Hi there, I was curious to know why my next door neighbour can get your high speed internet services as well as most of the rest of my road, but my flat cannot and so I’m stuck on a maximum of 14Mbps. Anything you can do to help? TIA

  • Winclouduk 🏳️‍🌈🏳️‍🌈Simon Winstanley 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Winclouduk) reported from Rochester, England

    @virginmedia is there internet issues in the Medway area?

  • GaelleRTW Gaëlle Coyle (@GaelleRTW) reported from Royal Tunbridge Wells, England

    @_pauledwards @virginmedia I tried watching it and gave up after 5 minutes... and that's with fibre! Awful picture.

  • Matt_Goss Matt Goss 🏳️‍🌈 (@Matt_Goss) reported from Royal Tunbridge Wells, England

    So far it has taken me 3 days just to confirm that I do need help from @virginmedia using the message function on the app. I’ve spoken with three different people and they each take a day to reply. I just need a new remote as mine has stopped working! I pay enough each month

  • polhilljim Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England

    @virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text

  • jooz282 Julie McCarthy (@jooz282) reported from Rochester, England

    @virginmedia problems with the boxing again tonight - paid for @anthonyfjoshua fight and keep getting pixelated picture and channel going off air entirely - is it being sorted?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • DreamsSewTrue Dreams Sew True (@DreamsSewTrue) reported

    @virginmedia It’s not just this morning though is it! Your service is terrible! I’ve lost count of the amount of times we’ve lost service/connection. You’re meant to be the fast broadband but I’m yet to see that!

  • micoolpaul Micoolpaul (@micoolpaul) reported

    @MSFT365Status OVH’s Problem is in France so not related. Virgin Media have got huge routing problems. It’s impacting connectivity to Gamma, M365 and much more

  • Haribowkid Lee Pratchett (@Haribowkid) reported

    @DgMarshx @virginmedia @ShivFPS still got packet loss and buffering has become quite bad to be fair and I’ll be contacting them again shortly to find out what’s going on this time this isn’t good enough, they promise the fastest internet what a load of BS it doesn’t work so if it’s not fixed im leaving

  • jos6005 Jos - Secondary School Teacher (@jos6005) reported

    @virginmedia can you please acknowledge on your feed that the service is down? Now 3 hours with no internet...

  • kcllxx kate🚬⛓🔪 (@kcllxx) reported

    Why is everybody else’s virgin media issue getting fixed and mine isn’t?! I’ve just been told by my managers I won’t be getting paid for the day even tho I’ve been sat here since 7:30am trying to resolve virgin media’s issue? This isn’t fair

  • tashjxn tash (@tashjxn) reported

    @virginmedia hi, it seems to working fine now - internet access came back around 9:30 ish and since then I haven’t experienced any further problems 🤞🏻

  • theMrsH89 Lou💫 (@theMrsH89) reported

    @virginmedia And you have to understand she and I have contacted separately on this issue and have been lied to by you call handlers telling us it’s sorted when it’s not. So you can see why she is so let down. As a key worker she does not have the time to keep ringing about the issue 1/2

  • lawlikins_ Lauren Carlisle (@lawlikins_) reported

    @virginmedia Any ETA on when the service will be fixed. Work are asking me to use data but unless you or work are paying it's not happening! Please get on it!

  • Haribowkid Lee Pratchett (@Haribowkid) reported

    @DgMarshx @virginmedia @ShivFPS I was playing apex yesterday with 10% packet loss and my ms was ranging from 80 -320 like what ********

  • DKendall2912 Daniel Kendall (@DKendall2912) reported

    @virginmedia @virginmedia I tried to do this yesterday, I stopped as the service agent the other end started giving me responses that I'm assuming were for another customer. I've tried today and I'm now in a loop with the bot, where it keeps asking if I want to hold and to pick an answer.