Virgin Media

Virgin Media Outage Report in Maidstone, Kent, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Maidstone come from postal codes ME15, ME14 and ME16.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Maidstone, Kent, England 03/18/2025 08:00

March 18: Problems at Virgin Media

Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (7%)

    TV (7%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Maidstone, Kent, England

The most recent Virgin Media outage reports came from the following cities: Rochester, Royal Tunbridge Wells, Maidstone, Chatham, Gillingham, Tonbridge, Gravesend and Sittingbourne.

Loading map, please wait...
City Problem Type Report Time
United KingdomRochester TV
United KingdomRoyal Tunbridge Wells Wi-fi
United KingdomMaidstone E-mail
United KingdomChatham Internet
United KingdomGillingham Internet
United KingdomChatham Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

  • cboxot C Borrill-Bromige (@cboxot) reported from Rochester, England

    @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles!

  • J4Y_DEE Justin 🇺🇦 (@J4Y_DEE) reported from Gravesend, England

    @virginmedia @VMHelpDesk Broadband down in my area, this is frustrating. Reckon it’ll be fixed by 9. No tv & Broadband during the school holidays

  • vamplady35 Sharon Cooper (@vamplady35) reported from Gillingham, England

    @jamesdgreen02 @virginmedia I've got the same problem. Was told by the faults team that if it wasn't fixed by 11pm last night that it should be fixed by 8pm tonight. Still not fixed at the moment

  • cboxot C Borrill-Bromige (@cboxot) reported from Rochester, England

    @virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles

  • vamplady35 Sharon Cooper (@vamplady35) reported from Gillingham, England

    @virginmedia My understanding is that it is affecting a lot of people. I have now worked out how to access my email another way but do strongly feel that virgin media should be looking to resolve this issue ASAP.

  • nigelrumsey Nigel Rumsey (@nigelrumsey) reported from Gravesend, England

    @virginmedia Your link says it can’t find any issues, there are issues. Can you advise if it’s being investigated? What’s the eta? Thanks.

  • 1CreativeRay Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England

    @virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!

  • CarolynTGray Dope Old Person 💜 🐳🦋 (@CarolynTGray) reported from Royal Tunbridge Wells, England

    Anyone else #TunbridgeWells having slow @virginmedia internet?

  • SeanM_ODP Sean McDonald (@SeanM_ODP) reported from Maidstone, England

    1hr 15mins on the phone and counting just trying to cancel @virginmedia @VMHelpDesk Disgrace to be honest

  • rosieposexx Rosie ♕☻ (@rosieposexx) reported from Tonbridge, England

    @virginmedia hello I’m at my grandparents who have virgin as their landline supplier and the line seems to be very temperamental and can go down for a whole day with no dial tone and if you ring them it just hangs up. They don’t use mobile phones and I live far (1/2

  • MarcusNovius MNovius (@MarcusNovius) reported from Royal Tunbridge Wells, England

    @virginmedia I've been trying this morning via the phone, online chat and WhatsApp, all I get is robots going in a loop. This is daft I don't want to leave but the only option is to cancel!

  • MikeBuckley2 Michael Buckley (@MikeBuckley2) reported from Gillingham, England

    @virginmedia I am trying to access live chat as I have blackspots in house and would like WiFi boosters from Virgin. I have 200 Mbps but am getting only 20mbps in bedroom. Cannot find live chat on sites other than loads of help pages. Really frustrating

  • PcPresenter PCPresenter (@PcPresenter) reported from Maidstone, England

    @virginmedia Why is the #FuryWhyte fight not working?? I want compensation for this

  • Scott_Wic Scott Wickham (@Scott_Wic) reported from Rochester, England

    @virginmedia My request to support was about the hub5 and some Wi-Fi extenders/boosters which I’m entitled to, they said that it was sorted and would be in the post and now only the hub5 has turned up!!! Does this mean I have to contact support again…….

  • Twiterteroo Twiterteroo (@Twiterteroo) reported from Gillingham, England

    @virginmedia Folks, amuse me, why on earth would I or anyone complete a survey after leaving you when you couldn’t deal with the issue within 2 months and dare I say the plus 20 years we had an undiagnosed fault!?

  • 1CreativeRay Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England

    @virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks

  • SeanM_ODP Sean McDonald (@SeanM_ODP) reported from Maidstone, England

    @virginmedia As a virgin customer, Uswitch says I have the right to quit if I inform you before the 15th Feb (after price hike). I have now just phoned and you have now said it was the tenth!? What is it please?

  • PcPresenter PCPresenter (@PcPresenter) reported from Maidstone, England

    @virginmedia If you do not fix the #FuryWhyte fight by 7:30pm, I will cancel my subscription and go to @sky as they seem to be able to hold up their end of a contract.

  • MarcusNovius MNovius (@MarcusNovius) reported from Royal Tunbridge Wells, England

    @virginmedia Thanks not your fault but its an awful business plan. I cant do anything to renew my account so it will cancel. 😵‍💫🤯

  • MarcusNovius MNovius (@MarcusNovius) reported from Royal Tunbridge Wells, England

    @coxy1976 @virginmedia Crazy you got to speak with a human! Took me days to get through via various methods going round in circles just trying to either cancel or renew my broadband. Eventually it was sorted in minutes after hours of my time wasted.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • aitch_R_aitch Rach (@aitch_R_aitch) reported

    Hello @Plusnet 👋 still no #broadband i want my 50quid back-paid for full installation,get left without any service!Your CS rep very unhelpful! I thought #virginmedia were bad,at least I had broadband! Full installation should include checking the line - no?! 🤔#Rubbish

  • EtoileViolette Purple Star 🕷️ (@EtoileViolette) reported

    @virginmedia I have now for the fourth time in your app chat been told I'm being passed to the tech team. Every time, they put me in a queue then I end up back with the billing team who promise I'm with the right person then say they can't help. What do I have to do?

  • RetroWrestling RetroWrestling (@RetroWrestling) reported

    Never thought we'd have to contact @cedrsays regarding @virginmedia charging us too much per month for our package to what was verbally agreed, & never responding to multiple calls, emails, letters. Nearly 6 years loyalty & this is what you get. Terrible way to treat a customer.

  • RobertS23752158 Robert Smith (@RobertS23752158) reported

    @virginmedia I am attempting to cancel a contract on a flat in Bristol.. Virgin media expects me to pay for a templated letter of cancellation from some other company called cancel contract or something in Kafkaresque language that also expects us to sign a contract for this company!

  • akii_ito Akii (@akii_ito) reported

    @virginmedia And to clarify, I've given my details 3 times (which the bot didn't understand, neither the details nor the issue), and FINALLY got connected to Tenzin, and because I was busy, I replied an hour and a half later to be responded to by the bot.

  • L_Nag95 Luke James (@L_Nag95) reported

    @AshAlmquest @virginmedia Because they’re terrible it’s about as stable as a drug addict.

  • akii_ito Akii (@akii_ito) reported

    @virginmedia Also seem too busy to help via text. I'm being sent to the stupid bot every time I reply. Would seem if I don't reply as soon as possible, I get my progress reset and have to start answering the stupid questions again, with a bot that clearly doesn't work. This is disgraceful tbh

  • Sam_Rigg1 Sam (@Sam_Rigg1) reported

    @virginmedia The status page never says there is an issue when I check it as a result of slow speeds.

  • ttocs84 scott (@ttocs84) reported

    @virginmedia No. I literally signed up and it gave me two options for dates to get broadband out and that was 21st or 22nd then day later email saying it’s now 8th of jan. The outside work isn’t done by virgin so they can’t help with that which is poor.

  • RobertS23752158 Robert Smith (@RobertS23752158) reported

    @virginmedia I am attempting to cancel a contract on a flat in Bristol.. Virging media expects me to pay for a templated letter of cancellation from some other company called CIA cell contract or something in Kafkaresque language that also expects us to sign up a contact for this company!