Virgin Media outages and service status in Maidstone, England

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Maidstone, England

The most recent Virgin Media outage reports came from the following cities: West Malling, Maidstone, Chatham, Gillingham, Tonbridge, Royal Tunbridge Wells, and Rochester.

City	Problem Type	Report Time
West Malling	Total Blackout	3 days ago
Maidstone	Internet	4 days ago
Chatham	TV	4 days ago
Chatham	Internet	6 days ago
Chatham	Internet	7 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

• 
  MNovius (@MarcusNovius) reported 2 minutes ago from Royal Tunbridge Wells, England

  @virginmedia hello your phone doesn't get answered, the chat bot doesn't work. How can I do the one thing everyone wants to do at the end of their fibre deal- either cancel or get a new deal? #broadband #Useless

• 
  caroline auckland (@callyauckland) reported 3 minutes ago from Royal Tunbridge Wells, England

  Internet really bad this am @virginmedia am trying to wfh. Is there an issue in TN4?

• 
  StevenHartleyonline (@StevenPHartley) reported 4 minutes ago from Royal Tunbridge Wells, England

  @wingealot @virginmedia Don’t sign up with this group . That’s my advice I’ve been with them for a while. Customer service is beyond awful

• 
  Laura Underhill (@LauraBaalham) reported 6 minutes ago from Snodland, England

  @virginmedia Absolute rubbish. Try calling to speak to someone...no answer. Try online...email address is completely different to my account. Date of last bill&account details don’t match. Complete load of crap. Won’t be paying my bill so at least someone will contact me 🤬

• 
  MNovius (@MarcusNovius) reported 8 minutes ago from Tonbridge, England

  @omaromalleykhan @virginmedia I'm either writing a letter and rejoining 60 days later on a cheap "new customer deal" or just quiting. Such a weird service! Ie non existent

• 
  paul fouracre (@moleyfozz) reported 11 minutes ago from Rochester, England

  @virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help

• 
  PCPresenter (@PcPresenter) reported 14 minutes ago from Maidstone, England

  @virginmedia If you do not fix the #FuryWhyte fight by 7:30pm, I will cancel my subscription and go to @sky as they seem to be able to hold up their end of a contract.

• 
  Michael Buckley (@MikeBuckley2) reported 17 minutes ago from Gillingham, England

  @virginmedia I am trying to access live chat as I have blackspots in house and would like WiFi boosters from Virgin. I have 200 Mbps but am getting only 20mbps in bedroom. Cannot find live chat on sites other than loads of help pages. Really frustrating

• 
  Collards Upholstery London Limited (@InfoCollards) reported 23 minutes ago from Royal Tunbridge Wells, England

  @virginmedia what the hell is happening to my business email account? Cannot log in to my business!! No explanation, no help! Truly shocking PR #virginmediadown

• 
  Antony Collett (@heyitsant) reported 24 minutes ago from Maidstone, England

  Hey @virginmedia, why is my issue still not resolved? I've spoken to several agents over the past 2-3weeks, all of whom said it was sorted. I have an open IT ticket and this is the reference number P010931869 .

• 
  paul fouracre (@moleyfozz) reported 24 minutes ago from Rochester, England

  @virginmedia since you upgraded me for free to intelligent wifi, ive lost all signal upstairs arghhh. How can i switch back?

• 
  paul fouracre (@moleyfozz) reported 24 minutes ago from Rochester, England

  Two contrasting phone calls to @virginmedia CS this morning. Really unhelpful 1st guy / rude. Rang directly back and the differner guy was absolutely amazing. Mathew was his name and he needs a praise. 1st guy really needs a lesson in customer service. Thank you Mathew.

• 
  Davidp (@Davidp1103) reported 33 minutes ago from Snodland, England

  @virginmedia @LeePartridge16 A particularly poor explanation. What you really mea n is that you only offer attractive prices to grab new customers but have little regard for customer loyalty. That's why I left @virginmedia too

• 
  Steve Roots (@SteveRoots1) reported 33 minutes ago from Royal Tunbridge Wells, England

  @virginmedia your level of service doesn't get any better. 45 minutes on the phone, passed from pillar to post and all points in between and you still won't come and remove your illegally fitted equipment. I wouldn't recommend you if you were the only company on earth. #poor

• 
  Julie McCarthy (@jooz282) reported 34 minutes ago from Rochester, England

  @virginmedia problems with the boxing again tonight - paid for @anthonyfjoshua fight and keep getting pixelated picture and channel going off air entirely - is it being sorted?

• 
  Lawrence Hooker (@goonerlgh) reported 34 minutes ago from Gillingham, England

  @virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?

• 
  Rohan Seal (@Rohanseal221B) reported 40 minutes ago from Maidstone, England

  @virginmedia I have a CS1028 error on my new box. Never used. What shall I do? I called but said there was nothing that could be done …????? #virginmediadown

• 
  Mark O'Brien (@markandall) reported 45 minutes ago from Tonbridge, England

  @virginmedia Yes, the work that was agreed that needed to be done 3 weeks ago, has suddenly with 10mins notice become an issue. I'm working from home, a 3 week last minute delay is crazy 😭

• 
  Mark Gould (@yiddo71) reported 46 minutes ago from Rochester, England

  @virginmedia sort your customer service out they have just cut meoff again!!! Whilst on hold to make a complaint #ripoff

• 
  Troy Williams (@troyaaron) reported 47 minutes ago from Sittingbourne, England

  @virginmedia I've been in an online chat for nearly 2 hours today just to arrange transfer of services to my new house. I've led the conversation entirely. I'm not even going to report the CMs identity. Just wanted you to know how bad the experience was.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kirstie (@Kirstiefk) reported 1 minute ago

  @PeteUK7 @virginmedia Geez is this still happening? I had this problem with them when my dad died at the end of 2015 and had hoped it was a one off. They even phoned and asked to speak to my dad (despite me being PofA during life) for his permission to deal with me. I hope you get sorted quickly

• 
  Pete 😷 #COVIDisAirborne (@PeteUK7) reported 4 minutes ago

  @nathanial332 @virginmedia I obviously don't think that. This isn't about me - it's about their systems being woeful. An email from me and nothing changes. They can sweep it away and continue this terrible service. Feedback from hundreds and they might just take it seriously enough to see where there systems could be improved.

• 
  Kris (yes it's actually spelt with a K) (@kobraman88) reported 5 minutes ago

  @JamieGBarry @virginmedia Stupid ***** tried to offer me a "deal" for my broadband after i had been on a rolling contract for a while that was more expensive (£75pm), managed to grind them down to a decent price and the morons didn't even put me on a new contract so left and went with HyperOptic for £25pm

• 
  Miles (@milesc2003) reported 9 minutes ago

  @virginmedia “Intermittent signal in your area” check back in, in X amount of hours. Been that way since 7am this morning. I get that something has gone wrong beyond your control. But to know what has gone wrong would be nice to know. Thanks

• 
  Rob G 009 🥚 (@shearersbuddy) reported 11 minutes ago

  @PeteUK7 @virginmedia I know they get a bad rep but Sky were brilliant when my mum died. We ended up taking on her package to maintain the years she’d been with them. Whoever trained their bereavement team did an outstanding job….very personal.

• 
  Simon Whale ™ (@Simon_Whale) reported 13 minutes ago

  @QuickRespoxd @virginmedia @virginmedia I got on the phone for a simple upgrade but your appalling 'service' had just inspired me to leave . Waste of space , ruined a once good company

• 
  mary32 (@marypaul32) reported 18 minutes ago

  @virginmedia is this how you treat your vulnerable customers? A 72 year old man has been left with no WiFi after builders cut through a virgin cable. He spent an hour on the phone and virgin won't come to fix it till 10th June. He can't make nhs appt as must be online.

• 
  Jack 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@kriegarjack) reported 18 minutes ago

  @JamieGBarry @virginmedia They have the absolute worst customer support these days too. Virgin media was great before they merged with O2. Now they are absolute garbage

• 
  On The Right Side (@antiprotests) reported 18 minutes ago

  @PeteUK7 @virginmedia I’m sorry for your loss, this interaction with @virginmedia just goes to show how “important” the customer journey is to all of the big communications companies. They are just interested in new customers and have little care or empathy with their existing customers.

• 
  JC (@SaffaJC) reported 20 minutes ago

  @ghotographyuk @virginmedia You can’t get help, virgins customer service team are incapable of doing their jobs correctly and to be honest they just dont care