Virgin Media Outage Report in Maidstone, Kent, England
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The latest reports from users having issues in Maidstone come from postal codes ME16 and ME17.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Maidstone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Chatham, Maidstone, Royal Tunbridge Wells, Tonbridge and Rochester.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham |
TV | |
| Chatham |
Internet | |
| Chatham |
Wi-fi | |
| Chatham |
Wi-fi | |
| Maidstone |
Total Blackout | |
| Royal Tunbridge Wells |
Wi-fi |
Community Discussion
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Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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Neil Mead
(@neilmead) reported
from
Gillingham, England
Awful customer service from @virginmedia As a long-standing customer I only called to see if there were any offers available, but of course these are only for new customers and told I have best deal already. I doubt that. Same old story. #disappointed
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Alan Collins Rosell 🔶️🎗
(@alancollinspdb) reported
from
Gillingham, England
@virginmedia Your customer service is a joke! I've been on the phone over an hour and spoken to 9 different people to be lied to and told the engineer tried knocking and calling my mobile this morning (I've been home all morning but had no one at the door and no missed calls).
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Claigh Young
(@claighton89) reported
from
Gillingham, England
@virginmedia Media Services. We were offered a deal back in July which was all sports, movies and kids channels for around £111. Since then we have had our wifi and box and each time I call about one of these issues you clear the deal from our account. This month billing us £215!!!
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Kelly 🐰
(@Kelly_QPR) reported
from
Rochester, England
@virginmedia We were told we would get a call back within 72 hrs on Sat morn but no call. Every time we call we spend 90 mins on hold. We are new customers & have numerous problems. Now considering cancelling due to appalling customer service. Please can someone contact me.
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Joe Gallant
(@jgchurchcomms) reported
from
Snodland, England
@virginmedia 200mb package, as I said. No devices that are actively causing the issue - it’s been happening for some time regardless of what’s connected.
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Daniel W Keenan
(@Dank1382) reported
from
Royal Tunbridge Wells, England
@virginmedia The person I spoke with was very arrogant on the phone and was reading off a script. No help just said there was no record. We have problems with our internet daily and I try to work from home but I always end up in a local coffee shop using their internet that is #btinternet
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Joe Gallant
(@jgchurchcomms) reported
from
Snodland, England
@virginmedia No faults, no. Speed is low on both wired and wireless. Was getting 200mb correctly for the first week of my contract back in September, but issues since then.
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia I can’t as the internet is down and I’m not using my data because of @virginmedia have failed to deliver the service I pay a lot of money each month for!
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia @Virgin_Victoria @cyclingbetting What a useless response! It’s clearly across the country, your website is down so can’t check faults and no internet is down as well!
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liammwren
(@LiamWren) reported
from
Rochester, England
Wait all day for the 16:30 kick off. Don't watch anything and pay £70/month for this. Sat on the phone for half an hour trying to speak to someone. Shocking. If you can't deliver what you promise then cancel my subscription. 👊 @Virgin @virginmedia
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Elise John 🍊
(@kentgirlie) reported
from
Maidstone, England
@virginmedia Look at the thread, it’s not me that’s not receiving your service!
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Alan Collins Rosell 🔶️🎗
(@alancollinspdb) reported
from
Gillingham, England
It's 11:45. Having been awake until about 6 or so this morning for the election count, my alarm was set for 8 so I could be up in time for the @virginmedia engineer to fix my broadband. They'd be here between 8 and 12 they said. Clock's ticking...
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Rachel
(@RachelDav81) reported
from
Sittingbourne, England
@dannyowen54 @virginmedia They have the worst customer service
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Daniel W Keenan
(@Dank1382) reported
from
Royal Tunbridge Wells, England
@virginmedia sort out your call centres! I was told I would get credit due to the problems I’ve been having with the internet. But now I’m told that won’t be happening! #virgininternetdown #allthetime #sortitout
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Ant
(@Ant_RTW) reported
from
Royal Tunbridge Wells, England
@EE @nick_pope You are penalised for loyalty. Service providers will always try everything to keep you, but it will often be once you’ve made the decision to move. I had no less than. 5 calls from @virginmedia when I cancelled my contract. That. Ship. Sailed!
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Caroline roberts
(@carolinerob36) reported
from
Royal Tunbridge Wells, England
@rabbiton @virginmedia We had such trouble with them too. 3 times we were let down. One chap claimed he couldn’t climb up a ladder for H&S reasons but knew a chap who would for an extra £50. We had to complain multiple times. Hope they offer you some compensation.
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Claigh Young
(@claighton89) reported
from
Gillingham, England
@virginmedia Each month I've had to make subsequent phone calls to have you rectify the bill. I called 2 or 3 times before this bill came out and was assured that it would not happen again. And as expected it has. Absolutely disgusting service!
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Suzanne D Edwards
(@TicTac1985) reported
from
Gillingham, England
@virginmedia this awful service is part of the reason I'm leaving. Over an hour of trying to get told lines are busy, no queue or anything just call back later
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Mark Gould
(@yiddo71) reported
from
Gillingham, England
@virginmedia are you going to follow sky and cancel our sky sports subscription
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john groves
(@john_groves1308) reported
from
Maidstone, England
@virginmedia are trying to bill me for a service i have never had and try to blame me for not telling them!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rowan Carreira
(@CarreiraRowan) reported
@virginmedia I have not used my sim card in over two and half years, yet you continue to charge me and make it impossible to cancel my account from abroad. You are an absolute thieving joke of an organisation.
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Joanne
(@kittenpaws16) reported
@virginmedia absolutely THE worst customer service I have even had the misfortune to receive today !!!! 100% depends on who you get on the end of the phone. Loyal customers treated like dirt !!!! Shocking 🤬🤬🤬
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GD1964
(@GD19641) reported
@virginmedia - Virgin, you are the worst broadband provider I have ever known!! No TV for three days and hang on the phone until you loose the will to live........ sorry, but I’ve got to be looking at @SkyTV now to@make sure I can watch TV over Christmas 😡😡😡😡😡😡😡
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Team Knowhow
(@TeamKnowhowUK) reported
@TMacBird @virginmedia I do apologise about that, Stephen. If you'd like further support please send us a DM. Thanks. A.P.
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Mark H 🏴🇪🇺🏴
(@MattHun10044441) reported
@virginmedia Just out of interest, the link you sent me doesn't work, as does half of your website.
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Elaine Prosser
(@prosser_elaine) reported
@virginmedia internet service been terrible for a week now with continual drop outs (don’t tell me to look at service reports as they never go with what is actually happening). Now been holding on phone for over 45 minutes and no answer - terrible service - anyone there to help??
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Joshua Ilter
(@IlterJoshua) reported
@virginmedia I# NEED A TECHNICAL HELP.#NO ONE IS AVAILABLE#
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Amar Hussain
(@Amarhussainxx) reported
@virginmedia i dont have any other device to check , so without me doing that i cant get anyone to resolve this issue i have been on the phone for two hours straight and no body answered , how much can a person do to get a simple problem solved!
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Mark H 🏴🇪🇺🏴
(@MattHun10044441) reported
@virginmedia As I've said I'm not prepared to waste any more time. There's nothing worse than trying to call virgin media as I never get to speak to someone who I can understand, or can understand me. Think I'm done now.
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Emily Kate Groves
(@emilykategroves) reported
@virginmedia Hello! We had internet installed a couple of weeks ago but it seems to have stopped working. We’ve tried troubleshooting on the website and the virtual chat but still no luck - can you help? Thank you.