Virgin Media

Virgin Media Outage Report in Maidstone, Kent, England

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Maidstone come from postal codes ME15.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Maidstone, Kent, England 01/02/2026 16:15

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (60%)

    Internet (60%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Maidstone, Kent, England

The most recent Virgin Media outage reports came from the following cities: Royal Tunbridge Wells, Chatham, Tonbridge, Rochester, Maidstone, Gillingham, Snodland and Gravesend.

Loading map, please wait...
City Problem Type Report Time
United KingdomRoyal Tunbridge Wells Wi-fi
United KingdomChatham Internet
United KingdomTonbridge Internet
United KingdomRochester Internet
United KingdomMaidstone TV
United KingdomTonbridge Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

  • nicolleclothier nicolle clothier (@nicolleclothier) reported from Gillingham, England

    @virginmedia I know what the problem is! Iv explained it to 5 of your members of staff and no one can help! You also want to charge me £100 for to leave you and that’s also what I haven’t asked for you!

  • stepheadley Stephen Headley: (@stepheadley) reported from Royal Tunbridge Wells, England

    @markcatchlove @Chrisitv @virginmedia Said before mate. I switched sometime ago now because of poor service. Spent a fortune one month in telephone bills waiting and waiting and waiting.....still waiting

  • karl_holden Karl Holden (@karl_holden) reported from Gravesend, England

    @virginmedia the service is deteriorating. Time to review your performance and reveal the source of your problems before your customer base starts to become even more disenchanted.

  • TicTac1985 Suzanne D Edwards (@TicTac1985) reported from Rochester, England

    @virginmedia I need help with my account

  • KudaLudaLegend1 Kuda Madzikanda (@KudaLudaLegend1) reported from Gravesend, England

    Seriously getting towards 24hr broadband outage..Can someone tell me if I can cancel my contract as technically @virginmedia have not met their contractual obligation🤔

  • AntonyGladstone 🏎 🍁 Tony Gladstone 🎧 🇬🇧 (@AntonyGladstone) reported from Maidstone, England

    @virginmedia I have left you. As of 23rd of this month I am no longer a customer of yours. So, when you send me an email and a bill welcoming me.....well, it just proves my decision to go to Sky was the right one. Ac 620273104 area 06 Bill sent 19 3 19

  • markIcutler Skullncross (@markIcutler) reported from Rochester, England

    Something wrong with virgin media website I can't login to my mobile account it would of been better to merge it to my broadband account @virginmedia

  • JJhumpy Jo Humphrey (@JJhumpy) reported from Maidstone, England

    @virginmedia any chance of knowing when broadband issue will be fixed in ME15 7 area. Having to walk to next street to get phone signal ! #nobroadband #VirginMedia #internetdown #VirginOutage

  • scooper430 stephen cooper (@scooper430) reported from Ditton, England

    @virginmedia no Internet no TV keeps saying problems in your area and the time keeps changing when it's going to be fixed now 18 hours #notgoodenough

  • Steve_Butler SB78 (@Steve_Butler) reported from Gravesend, England

    @virginmedia Just called customer services asking for some cable so I can move a TiVo box - completely unhelpful & didn't understand what I wanted Just kept telling me £99 for an engineer

  • JJhumpy Jo Humphrey (@JJhumpy) reported from Maidstone, England

    @virginmedia Yes no service at all ! No broadband no TV! Just green light flashing on router.

  • Bunglebob66 Robert Bailey (@Bunglebob66) reported from Rochester, England

    Just been scammed on our home phone bill for 0905481000. We have been charged £54 for a 40 minute call that we apparently made. @virginmedia have said they will investigate it for a charge of £99.95! (No thanks!)🤯🤬. We never made the call, ONLY received & pressed NO numbers!

  • brianglo Brian Glover (@brianglo) reported from Sittingbourne, England

    @virginmedia is there an issue in ME10 3 area. No internet and catch up services missing. Website says no but neighbours have same issues

  • nicolleclothier nicolle clothier (@nicolleclothier) reported from Gillingham, England

    Never use @virginmedia for broadband there useless! I was on the phone to them for 1hour & 30 mins my issue still hasn’t been resolved & they passed me to 4 different members of staff then they put the phone down on me! Complete ignorance!

  • Bunglebob66 Robert Bailey (@Bunglebob66) reported from Rochester, England

    @virginmedia But we HAVE NOT MADE the call and because of the “cleverness” of these people, we are not willing to gamble with the investigation. It’s our word against yours! Your “Geeks” could say anything and we’re screwed! We will see out our contract and then CANCEL!!!!

  • JJhumpy Jo Humphrey (@JJhumpy) reported from Maidstone, England

    @virginmedia It's back now but would like a credit for the outage!

  • JonnieJensen Jonnie Jensen (@JonnieJensen) reported from Maidstone, England

    @Rabia_Ali85 @virginmedia Nice comments on @virginmedia today. They could have helped themselves by doing something to inform customers what was happening but like you say, there are worse problems in the World. Peace out 💖💖

  • drongo123uk Chris Tring (@drongo123uk) reported from Gillingham, England

    @virginmedia @therealpaulbond Seems like its a lot of people with problems, 103, 113 not working but 853 is.

  • Bunglebob66 Robert Bailey (@Bunglebob66) reported from Rochester, England

    @virginmedia We felt we were banging our heads against a brick wall. No we wasted our Sunday speaking to your “Helpdesk” and will not being using our home phone again. My wife’s mum who has #dementia will now, be given my wife’s mobile number written down to use instead!

  • AhsatanRevolg Natasha (@AhsatanRevolg) reported from Rochester, England

    @virginmedia I had no Virgin Media services in Feb. Nor in Easter. Neither do I have them today. Technicians don’t turn up when booked. Today I am using my mobile network 4G to look for a reliable internet service because yours is letting me down too often. Thank you, next.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RachaelSingh13 Rachael Singh (@RachaelSingh13) reported

    @JazRai @virginmedia Did anyone contact you? I'm having the same issue.

  • lollypopalterx Lauren Alter (@lollypopalterx) reported

    @virginmedia I have phoned and been on hold for an hour and 15 mins to be cut off, still with no wifi or TV. I have to frequently turn my phone wifi OFF, due to regular issues, just to use my phone -and all for £83 per month! Absolute joke!

  • folkwhore_ Jamie Reynolds✨ (@folkwhore_) reported

    @Crawfy2k9 @virginmedia Same here!!! Awful customer service sort it out @virginmedia

  • JeannetteK100 Jeannette Knights (@JeannetteK100) reported

    @virginmedia you’re service is an appallingly expensive joke! On hold twice for 50mins+ then cut off. No internet but big bills

  • JazRai Jaz Rai (@JazRai) reported

    @virginmedia I have just tried calling twice, staying on hold for 57m & 1h respectively. I pay for 100mb broadband and are currently only receiving 15mb and only intermittently. This is not the expected service levels. Please can someone contact me ASAP.

  • pujagujral puja gujral (@pujagujral) reported

    @Ofcom @virginmedia @richardbranson The absolute disgrace of virgin charging for a service that was disconnected in September 2020 and sending of threatening texts to a 74 year old woman telling her they were sending over the goons. Debt recovery unit. You should be ashamed.

  • Hoppo01 Mark Hopkins (@Hoppo01) reported

    @virginmedia Dad currently has no internet. Your online diagnostics process says he needs to upgrade his hub1 to hub3, but when I place order, it says to call. Call waiting over an hour (Dad can’t leave mum for 2 mins, let alone hang on for 60mins). Followed your page and booked engineer 7th

  • Amit91987 A.P (@Amit91987) reported

    @virginmedia I was receiving help via text, but nothing for the last 24hours. What has happened?

  • _hmb20 harry (@_hmb20) reported

    @virginmedia Experiencing a high amount of latency but the Internet is not going down at all, are there any solutions?

  • ShowerUk Shower Doctor UK (@ShowerUk) reported

    @Johnellis7777 @virginmedia I think it’s high time you stopped relying on”do it you self” technicians and sorted the mess out yourselves. After all that is what we’re all paying for, SERVICE!!!