Virgin Media Outage Report in Maidstone, Kent, England
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The latest reports from users having issues in Maidstone come from postal codes ME15 and ME16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Maidstone, England
The most recent Virgin Media outage reports came from the following cities: Royal Tunbridge Wells, Maidstone, Tonbridge, Rochester, Gillingham, Sheerness, Longfield, West Malling, Chatham, and Cranbrook.
| City | Problem Type | Report Time |
|---|---|---|
 Royal Tunbridge Wells
|
Wi-fi | 21 hours ago |
|
Maidstone
|
Total Blackout | 2 days ago |
|
Royal Tunbridge Wells
|
Internet | 6 days ago |
|
Maidstone
|
Internet | 8 days ago |
|
Tonbridge
|
Internet | 8 days ago |
|
Rochester
|
TV | 16 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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Suzanne D Edwards (@TicTac1985) reported from Gillingham, England@virginmedia this awful service is part of the reason I'm leaving. Over an hour of trying to get told lines are busy, no queue or anything just call back later
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liammwren (@LiamWren) reported from Rochester, EnglandWait all day for the 16:30 kick off. Don't watch anything and pay £70/month for this. Sat on the phone for half an hour trying to speak to someone. Shocking. If you can't deliver what you promise then cancel my subscription. 👊 @Virgin @virginmedia
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Joe Gallant (@jgchurchcomms) reported from Snodland, England@virginmedia 200mb package, as I said. No devices that are actively causing the issue - it’s been happening for some time regardless of what’s connected.
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Daniel W Keenan (@Dank1382) reported from Royal Tunbridge Wells, England@virginmedia sort out your call centres! I was told I would get credit due to the problems I’ve been having with the internet. But now I’m told that won’t be happening! #virgininternetdown #allthetime #sortitout
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Alan Collins Rosell 🔶️🎗 (@alancollinspdb) reported from Gillingham, England@virginmedia Your customer service is a joke! I've been on the phone over an hour and spoken to 9 different people to be lied to and told the engineer tried knocking and calling my mobile this morning (I've been home all morning but had no one at the door and no missed calls).
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Kelly 🐰 (@Kelly_QPR) reported from Rochester, England@virginmedia We were told we would get a call back within 72 hrs on Sat morn but no call. Every time we call we spend 90 mins on hold. We are new customers & have numerous problems. Now considering cancelling due to appalling customer service. Please can someone contact me.
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Neil Mead (@neilmead) reported from Gillingham, EnglandAwful customer service from @virginmedia As a long-standing customer I only called to see if there were any offers available, but of course these are only for new customers and told I have best deal already. I doubt that. Same old story. #disappointed
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Daniel W Keenan (@Dank1382) reported from Royal Tunbridge Wells, England@virginmedia The person I spoke with was very arrogant on the phone and was reading off a script. No help just said there was no record. We have problems with our internet daily and I try to work from home but I always end up in a local coffee shop using their internet that is #btinternet
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Rachel (@RachelDav81) reported from Sittingbourne, England@dannyowen54 @virginmedia They have the worst customer service
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Claigh Young (@claighton89) reported from Gillingham, England@virginmedia have the absolute worst customer service going! Have once again made a **** up with our bill, even after speaking to (and being lied to by) 3 different people on the phone! Absolute joke of a company!!!
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Alan Collins Rosell 🔶️🎗 (@alancollinspdb) reported from Gillingham, EnglandIt's 11:45. Having been awake until about 6 or so this morning for the election count, my alarm was set for 8 so I could be up in time for the @virginmedia engineer to fix my broadband. They'd be here between 8 and 12 they said. Clock's ticking...
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Elise John 🍊 (@kentgirlie) reported from Maidstone, England@virginmedia @Virgin_Victoria @cyclingbetting What a useless response! It’s clearly across the country, your website is down so can’t check faults and no internet is down as well!
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Claigh Young (@claighton89) reported from Gillingham, England@virginmedia Each month I've had to make subsequent phone calls to have you rectify the bill. I called 2 or 3 times before this bill came out and was assured that it would not happen again. And as expected it has. Absolutely disgusting service!
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Elise John 🍊 (@kentgirlie) reported from Maidstone, England@virginmedia I can’t as the internet is down and I’m not using my data because of @virginmedia have failed to deliver the service I pay a lot of money each month for!
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Joe Gallant (@jgchurchcomms) reported from Snodland, England@virginmedia No faults, no. Speed is low on both wired and wireless. Was getting 200mb correctly for the first week of my contract back in September, but issues since then.
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Rob Bagley (@DoctorKoolBeans) reported from Maidstone, England@virginmedia still no phone number after a month since switching! Worst service ever! Still taking my money though ya robbing bastards
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john groves (@john_groves1308) reported from Maidstone, England@virginmedia are trying to bill me for a service i have never had and try to blame me for not telling them!
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Ant (@Ant_RTW) reported from Royal Tunbridge Wells, England@EE @nick_pope You are penalised for loyalty. Service providers will always try everything to keep you, but it will often be once you’ve made the decision to move. I had no less than. 5 calls from @virginmedia when I cancelled my contract. That. Ship. Sailed!
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Claigh Young (@claighton89) reported from Gillingham, England@virginmedia Media Services. We were offered a deal back in July which was all sports, movies and kids channels for around £111. Since then we have had our wifi and box and each time I call about one of these issues you clear the deal from our account. This month billing us £215!!!
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Caroline roberts (@carolinerob36) reported from Royal Tunbridge Wells, England@rabbiton @virginmedia We had such trouble with them too. 3 times we were let down. One chap claimed he couldn’t climb up a ladder for H&S reasons but knew a chap who would for an extra £50. We had to complain multiple times. Hope they offer you some compensation.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Jacqueline Hayden (@Jacquel34382777) reported@virginmedia @Lionesses Get a Lioness ceo who will sort out your shambolic customer service! Day 14 and still no internet. #virginmedia #lutzschuler
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Fatih Cengiz (@Ysgramor) reported@virginmedia Hi! I'm currently at work. I hope issue will be fixed today otherwise definitely I'll look for alternatives soon.
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Destroyofpizza2 (@Destroyerofpiz2) reported@virginmedia need to be investigated for fraud constant daily disconnections and awful customer service. Also they gaslight you into thinking it’s only your Wi-Fi while the evidence it’s happening to millions of people daily
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carol (@CarolCarol1971) reported@virginmedia Hello @virginmedia is it possible to have a chat again? I’m still having the same issues
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Danny (@theoverlordunit) reported@virginmedia my internet connection is bad atm. Done a scan through yourselves and it says there is no problems in my area but there definitely is. I’m online gaming and it’s just lagging constantly when at first it never lagged ever with yourselves. What’s going on?
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antoine 🇬🇧🇪🇺🇨🇵🏳️🌈🇪🇸100%EU #FBPPR #FBPE (@A_D62) reported@virginmedia I have yet to find a complaint having an impact! VM always uses all the right words... the actions are the let downs! As I said, not about compensation...
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Gail O'Connor ☘ (@DublinGail) reported@verflucht @skytv Don't have Sky Box we have Virgin Media and I've never had to adjust my settings ever...it's so strange. AD isn't on, looked already. All other channels are unaffected by AD. The films played on Sky Sci-fi are unaffected as in no audio description automatically plays. Bizarre.
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Linda Shore PhD, UX Design Lecturer/Researcher (@LindaShore2) reported@virginmedia @ofcom no complaint or customer care and very UN-dedicated service
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Liz Carrie (@lizcarrie1) reportedSo, so disappointed in Virgin Media customer service. Trying to get my elderly father an engineer visit and registered as vulnerable took over an hour on the phone. There was no way to book a phone repair online,on their app and the chat function is not for phone faults.
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the move (@IzzyMac_) reported@PlxtoTV Virgin media stinks bro their service is awful