Virgin Media Outage Report in Maidstone, Kent, England
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The latest reports from users having issues in Maidstone come from postal codes ME15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Maidstone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Rochester, Chatham, Maidstone, West Malling, Cranbrook, Tonbridge, Gravesend, Gillingham and Royal Tunbridge Wells.
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
||
| Chatham |
Internet | |
| Maidstone |
Wi-fi | |
| West Malling |
Wi-fi | |
| Cranbrook |
Phone | |
| Rochester |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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caroline auckland
(@callyauckland) reported
from
Royal Tunbridge Wells, England
@virginmedia Yes, no issues listed on broadband, ran check. Helpline temp unavailable. Vpns dropping out all the time.
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caroline auckland
(@callyauckland) reported
from
Royal Tunbridge Wells, England
Internet really bad this am @virginmedia am trying to wfh. Is there an issue in TN4?
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..
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Elise
(@elise_john85) reported
from
Maidstone, England
Awesome, so effectively @virginmedia raise current loyal customers prices to fund the discount new customers can get in their sale. Roll on buying my own house and not being tied to them anymore. 12 years of this crap!
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Julie McCarthy
(@jooz282) reported
from
Rochester, England
@virginmedia problems with the boxing again tonight - paid for @anthonyfjoshua fight and keep getting pixelated picture and channel going off air entirely - is it being sorted?
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Matt Goss 🏳️🌈
(@Matt_Goss) reported
from
Royal Tunbridge Wells, England
So far it has taken me 3 days just to confirm that I do need help from @virginmedia using the message function on the app. I’ve spoken with three different people and they each take a day to reply. I just need a new remote as mine has stopped working! I pay enough each month
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia since you upgraded me for free to intelligent wifi, ive lost all signal upstairs arghhh. How can i switch back?
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia Spoke to someone on Friday, the issue is intermittent so going to call back next week. Thanks for the reply
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Steve Anderson
(@SteveyA_18) reported
from
Royal Tunbridge Wells, England
@virginmedia Hi there, I was curious to know why my next door neighbour can get your high speed internet services as well as most of the rest of my road, but my flat cannot and so I’m stuck on a maximum of 14Mbps. Anything you can do to help? TIA
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
Poor service from @virginmedia couldn't offer the deal on your website to an existing customer. Looks like I'll be going elsewhere
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.
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🏳️🌈🏳️🌈Simon Winstanley 🇬🇧🏴
(@Winclouduk) reported
from
Rochester, England
@virginmedia is there internet issues in the Medway area?
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Richard Stanley
(@RichAlStanley) reported
from
Maidstone, England
Have paid £26 for HD live download and quality is terrible @virginmedia. Its pixallating and freezing @SkySport. Is this going to be sorted out? Why is there no message on screen explaining theres a technical problem ?
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jordan
(@wharfyoung) reported
from
Wateringbury, England
@virginmedia Oh now this is the clincher, I can’t make a complaint online because the account has been disconnected. So when I login it tells me I don’t have access to that page. It’s almost like VM don’t want disgruntled former customers tearing them a new backside in their complaints.
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia how can I have a download speed of over 200mps but my upload speed is 0.5 mps. Shocking service recently
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Adam | Lewis
(@lewis_adam_) reported
from
Ditton, England
@virginmedia Tbh just looking in to cancelling the current package, nothing but ongoing problems with Virgin Media and impossible to talk to someone on the phone without going on hold for hours and even they they can’t resolve issues. Issues stemming back 5years now! 😠
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Gaëlle Coyle
(@GaelleRTW) reported
from
Royal Tunbridge Wells, England
@_pauledwards @virginmedia I tried watching it and gave up after 5 minutes... and that's with fibre! Awful picture.
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Julie McCarthy
(@jooz282) reported
from
Rochester, England
@virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.
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Ella
(@helloellaxo) reported
from
Maidstone, England
@virginmedia Hi, I’m switching to Virgin broadband next week (being installed) but my Now broadband doesn’t end until the 11th, is that going to be a problem? Can it still be installed? Thank you
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South East Timber & Damp
(@SETimberDamp) reported
from
Maidstone, England
Hanging on now for over an hour to @virginmedia after being sold a router for a new flat that I told them had a BT phone socket. Trying to #cancel as landlord wont have additional sockets. Lady put us in hold/SILENT for 55mins - they are hoping we disconnect. #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Lars Erikson
(@Lars866873) reported
@virginmedia Worst customer service I have ever seen. Literally can’t get through to speak to a person or to leave!!!!!
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Jack
(@Jaackk_1) reported
@virginmedia I phoned to get a better deal due to £3.50 price increase and was offered a 6 month price increase delay by your automated service but I’ve just received an email where my new bill is £14.50 a month more! And now I can’t get through on phone as you’re “too busy” 😡
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Matt Sherran
(@MSherran) reported
@virginmedia I've already made an OFFICIAL complaint over 7 months ago, what is going on? Are you saying you don't have record of this? Why is nobody taking some ownership or responsibility and trying to provide a satisfactory resolution? Instead you've just sent me a generic web link??
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ー 𝘉𝘌𝘛𝘞𝘌𝘌𝘕 𝘚𝘒𝘐𝘌𝘚 ー
(@_BETWEENSKIES_) reported
@virginmedia THIS IS THE 3RD F*CKING DAY IN A ROW OUR AREA'S BEEN WITHOUT INTERNET. MY WIFE AND I ARE LOSING MONEY FROM WORK WE CAN'T CARRY OUT BECAUSE OF YOUR LOUSY SERVICE. SO GLAD WE'RE LEAVING YOU IN A MONTH 🤬😡🤬😡🤬😡🤬😡
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Wiggle Pig
(@WigglePig) reported
@virginmedia So, having spent a good 45-60 minutes waiting to talk to one of your faults team regarding the port blocking which is preventing my Vodafone SureSignal from working I get told to reset the router...this is just a "go away" from your support line...
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eclairee 💙 #NHS do the right thing not just clap
(@eclairee) reported
@virginmedia can you help prevent scam calls please? Had several fake calls this week from “Virgin Media” telling us our router is “reporting many issues”. (It’s fine) Heavily accented male voice, caller ID shows 01483 505789 (unobtainable) #ScamAlert #fake #cybersafety
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Huw Matthews
(@HuwMatthews1) reported
Hi @virginmedia. Any ideas how to actually get in touch with you? I want to cancel my broadband as you’ve (yet again) unjustly decided to increase your prices (now £60/month!?). You’re not accepting phone calls and not answering live chat. #virginmedia #farce
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Dr Ella Perry
(@elllaperry) reported
@virginmedia I have been on the phone to customer service for 1hr15min waiting. Please help me cancel my broadband service
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Jacqui
(@jacquicgreen) reported
@virginmedia Omg what do you do to get someone to understand? All is wanted is a basic package to reduce payments but no they won't listen,being loyal isn't always the case been with you for years yet they can't help when in need of it.
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Colin B
(@ColinBr1974) reported
Is there any form of communication to get a hold of ANYONE within Virgin Media !? Customer service phone line has been non existent for days ....no online chat ....and the "Message us" option is a tad weak ! Not exactly a live option ...you may get back to me ...at some point .