Virgin Media outages and service status in Maidstone, England

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Maidstone, England

The most recent Virgin Media outage reports came from the following cities: Chatham, Gillingham, Maidstone, Royal Tunbridge Wells, Marden, West Malling, Tonbridge, and Rochester.

City	Problem Type	Report Time
Chatham	Internet	7 hours ago
Gillingham	Internet	4 days ago
Maidstone	Internet	11 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

• 
  Ella (@helloellaxo) reported 8 minutes ago from Maidstone, England

  @virginmedia Hi, I’m switching to Virgin broadband next week (being installed) but my Now broadband doesn’t end until the 11th, is that going to be a problem? Can it still be installed? Thank you

• 
  paul fouracre (@moleyfozz) reported 12 minutes ago from Rochester, England

  Two contrasting phone calls to @virginmedia CS this morning. Really unhelpful 1st guy / rude. Rang directly back and the differner guy was absolutely amazing. Mathew was his name and he needs a praise. 1st guy really needs a lesson in customer service. Thank you Mathew.

• 
  Sarah Bennett (@sarahhben) reported 12 minutes ago from Gillingham, England

  @virginmedia Our internet is down in ME8 area (Parkwood) status check says ‘no known issues’

• 
  StevenHartleyonline (@StevenPHartley) reported 13 minutes ago from Royal Tunbridge Wells, England

  @wingealot @virginmedia Don’t sign up with this group . That’s my advice I’ve been with them for a while. Customer service is beyond awful

• 
  MNovius (@MarcusNovius) reported 18 minutes ago from Royal Tunbridge Wells, England

  @Matt_Goss @virginmedia I've reached the WhatsApp stage! It's like some stupid maze just to get to the same result as I started with...

• 
  Abi (@AbiMuddiman) reported 19 minutes ago from Royal Tunbridge Wells, England

  @virginmedia I keep filling out the form with my address to return my old router and the returns bag never turns up, I’ve now been charged £40? How can I get this removed please?

• 
  Adam | Lewis (@lewis_adam_) reported 20 minutes ago from Ditton, England

  @virginmedia Tbh just looking in to cancelling the current package, nothing but ongoing problems with Virgin Media and impossible to talk to someone on the phone without going on hold for hours and even they they can’t resolve issues. Issues stemming back 5years now! 😠

• 
  mark longhurst (@scholes1976) reported 24 minutes ago from Snodland, England

  @virginmedia been trying to ring you guys for nearly an hour to report a problem our broadband!!!

• 
  Troy Williams (@troyaaron) reported 28 minutes ago from Sittingbourne, England

  @virginmedia I've been in an online chat for nearly 2 hours today just to arrange transfer of services to my new house. I've led the conversation entirely. I'm not even going to report the CMs identity. Just wanted you to know how bad the experience was.

• 
  THE FEE MG! 👩🏻 (@TMFeeG) reported 29 minutes ago from Maidstone, England

  @virginmedia No he is NOT! I have called and logged the complaint. Your rep who came to the door around an hour ago was extremely rude. I am utterly disgusted that he could treat an elderly partially deaf gentleman this way. Had I not witnessed it for myself I may not have believed it.

• 
  Mark Gould (@yiddo71) reported 33 minutes ago from Rochester, England

  Why is it every companies customer service line is so crap and does not want to help in any way shape or form #curryspcworld #virginmedia @BBCWatchdog

• 
  Antony Collett (@heyitsant) reported 36 minutes ago from Maidstone, England

  Hey @virginmedia, why is my issue still not resolved? I've spoken to several agents over the past 2-3weeks, all of whom said it was sorted. I have an open IT ticket and this is the reference number P010931869 .

• 
  Elise 💉💉💉💉 (@elise_john85) reported 38 minutes ago from Maidstone, England

  @virginmedia Can you tell me how to correct the address on my own! Apparently it’s been incorrect for the 4 years we’ve had your service!

• 
  Niamh Downey (@NiamhDowneyLDN) reported 38 minutes ago from Royal Tunbridge Wells, England

  @virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru

• 
  paul fouracre (@moleyfozz) reported 42 minutes ago from Rochester, England

  @virginmedia since you upgraded me for free to intelligent wifi, ive lost all signal upstairs arghhh. How can i switch back?

• 
  Carole Winter (@CaroleWinter) reported 43 minutes ago from Royal Tunbridge Wells, England

  @virginmedia seriously poor customer service. Inefficient self help website, live chat hopeless. Avoid at all costs - or it will cost you!

• 
  C Borrill-Bromige (@cboxot) reported 43 minutes ago from Rochester, England

  @virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles

• 
  SatansLittleGirl🔮 (@lillyelizax) reported 47 minutes ago from Gillingham, England

  @virginmedia There isn’t internet down time the box has stopped working, they can’t get a new box out here till mid week, with a lot of people working from home you think you’d have next day delivery or something, bad enough we can’t have a engineer out to help

• 
  StevenHartleyonline (@StevenPHartley) reported 50 minutes ago from Royal Tunbridge Wells, England

  @SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.

• 
  Lawrence Hooker (@goonerlgh) reported 58 minutes ago from Gillingham, England

  @virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jeremy White (@jeremyiwhite) reported 5 minutes ago

  I got the most appealing service from @virginmedia when I wanted to cancel. So glad to see them hit where it hurts.

• 
  still looking (@newshound2018) reported 6 minutes ago

  Virgin Media fined after hanging up on customers trying to cancel contracts Virgin Media fined after hanging up on customers trying to cancel contracts Virgin Media fined after hanging up on customers trying to cancel contracts Virgin Media fined after hanging up on customers

• 
  PEER COMMUNITY HUB, Our Empowerment Zone! 🇨🇦✌️ (@p_communityhub) reported 6 minutes ago

  Virgin Media was fined a record £28 million by the UK communications regulator, Ofcom, on July 8, 2026, for using deliberate tactics to trap customers trying to cancel their broadband, landline, or pay-TV services #News

• 
  Steven Porter (@ste_porter) reported 7 minutes ago

  @virginmedia I've resigned up for a new 24 month contract on 10th June (contract expiring 5th july). And when I now log in you tell me my contract has expired. Always find your customer services so bad. Please fix - I have my order confirmation and contract details.

• 
  john (@Coleman48J) reported 11 minutes ago

  Ofcom has fined Virgin Media a record £28 million for repeatedly making it difficult for customers to cancel their contracts. The regulator found the company used "deliberate" tactics to delay or block millions of customer cancellations.

• 
  Mark Rock (@markdrock) reported 19 minutes ago

  @virginmedia to sign in to my virgin media everymonth i have to go through that account link utter shite it tells me i need to log into my old email address @blueyonder yet when i try to log into emails it takes me back to the log in I CANT GET INTO ANYTHING. ******* **** COMPANY

• 
  Shelton (@CBTwizard) reported 23 minutes ago

  Good @Ofcom 28 million fined to the parasites that are Virgin Media. Good. I have been victim to this horrible pass on pass on (6+ hours on the phone) department to department and back to start again, as well as a 2 year new contract without my consent (early termination £500 being chased for, after 2000+ disconnections in a month, email proof, text proof, delayed line fixes) list goes on. Parasites, charging elderly people £70+ for like 100mb Maybe @MartinSLewis applied some well deserved pressure. If I'm not mistaken @dshensmith had issues too.

• 
  GanAinm (@ainm_gan5505) reported 26 minutes ago

  @MartinSLewis Virgin Media is not actually Virgin, it’s a ****** American company called Liberty with a license to use the Virgin Media branding. The real Virgin company should take the license off them for driving the name through the ****.

• 
  Addy (@iadnan9) reported 29 minutes ago

  @virginmedia Virgin Media fined £28m over 'deliberately dropping calls' and putting people on hold 'for no reason' Customers trying to cancel or switch were routinely put through the wringer by Virgin's customer service agents, an investigation by the regulator has found.

• 
  David Middleham (@DaveM_1992) reported 30 minutes ago

  @whild13 @virginmedia Just been on radio 2 about them, how poor they are