Virgin Media outages and service status in Maidstone, England

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (55%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Maidstone, England

The most recent Virgin Media outage reports came from the following cities: Tonbridge, Royal Tunbridge Wells, Maidstone, Rochester, Gillingham, Sheerness, Longfield, West Malling, Chatham, and Cranbrook.

City	Problem Type	Report Time
Tonbridge	Wi-fi	19 hours ago
Royal Tunbridge Wells	Wi-fi	2 days ago
Maidstone	Total Blackout	4 days ago
Royal Tunbridge Wells	Internet	7 days ago
Maidstone	Internet	10 days ago
Tonbridge	Internet	10 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

• 
  PCPresenter (@PcPresenter) reported 5 minutes ago from Maidstone, England

  @virginmedia Why is the #FuryWhyte fight not working?? I want compensation for this

• 
  PCPresenter (@PcPresenter) reported 8 minutes ago from Maidstone, England

  @virginmedia If you do not fix the #FuryWhyte fight by 7:30pm, I will cancel my subscription and go to @sky as they seem to be able to hold up their end of a contract.

• 
  Sharon Cooper (@vamplady35) reported 13 minutes ago from Gillingham, England

  @jamesdgreen02 @virginmedia I've got the same problem. Was told by the faults team that if it wasn't fixed by 11pm last night that it should be fixed by 8pm tonight. Still not fixed at the moment

• 
  MNovius (@MarcusNovius) reported 15 minutes ago from Royal Tunbridge Wells, England

  @virginmedia I've been trying this morning via the phone, online chat and WhatsApp, all I get is robots going in a loop. This is daft I don't want to leave but the only option is to cancel!

• 
  Sean McDonald (@SeanM_ODP) reported 19 minutes ago from Maidstone, England

  @virginmedia As a virgin customer, Uswitch says I have the right to quit if I inform you before the 15th Feb (after price hike). I have now just phoned and you have now said it was the tenth!? What is it please?

• 
  Sharon Cooper (@vamplady35) reported 20 minutes ago from Gillingham, England

  @virginmedia My understanding is that it is affecting a lot of people. I have now worked out how to access my email another way but do strongly feel that virgin media should be looking to resolve this issue ASAP.

• 
  MNovius (@MarcusNovius) reported 20 minutes ago from Tonbridge, England

  @omaromalleykhan @virginmedia I'm either writing a letter and rejoining 60 days later on a cheap "new customer deal" or just quiting. Such a weird service! Ie non existent

• 
  C Borrill-Bromige (@cboxot) reported 21 minutes ago from Rochester, England

  @virginmedia @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles

• 
  MNovius (@MarcusNovius) reported 23 minutes ago from Royal Tunbridge Wells, England

  @coxy1976 @virginmedia Crazy you got to speak with a human! Took me days to get through via various methods going round in circles just trying to either cancel or renew my broadband. Eventually it was sorted in minutes after hours of my time wasted.

• 
  Michael Buckley (@MikeBuckley2) reported 24 minutes ago from Gillingham, England

  @virginmedia I am trying to access live chat as I have blackspots in house and would like WiFi boosters from Virgin. I have 200 Mbps but am getting only 20mbps in bedroom. Cannot find live chat on sites other than loads of help pages. Really frustrating

• 
  MNovius (@MarcusNovius) reported 26 minutes ago from Royal Tunbridge Wells, England

  @virginmedia hello your phone doesn't get answered, the chat bot doesn't work. How can I do the one thing everyone wants to do at the end of their fibre deal- either cancel or get a new deal? #broadband #Useless

• 
  MNovius (@MarcusNovius) reported 27 minutes ago from Royal Tunbridge Wells, England

  @virginmedia Thanks not your fault but its an awful business plan. I cant do anything to renew my account so it will cancel. 😵‍💫🤯

• 
  C Borrill-Bromige (@cboxot) reported 38 minutes ago from Rochester, England

  @virginmedia I've been having issues with internet dropping out continuosly for a couple of months, you sent another WiFi pod still the problem is there! The hub 3 status network connection has warnings and is critical, losing sync! I have been spin around in circles!

• 
  Michael Carter (@Michael69078135) reported 40 minutes ago from Maidstone, England

  VIRGIN MEDIA WHY CANT I GET “virgin to go or media on my phone” Keeps saying Sign In then it won’t recognise my email address 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬

• 
  Dope Old Person 💜 🐳🦋 (@CarolynTGray) reported 40 minutes ago from Royal Tunbridge Wells, England

  Anyone else #TunbridgeWells having slow @virginmedia internet?

• 
  Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported 52 minutes ago from Wainscott, England

  @virginmedia Terrible service from you these last two weeks! I have spent more than 4hrs on the phone to Asian based O2, and Virgin call centres who never help or process things. Also Capita in South Africa… Why do you use foreign call centres if they cannot do the job!!

• 
  MNovius (@MarcusNovius) reported 52 minutes ago from Royal Tunbridge Wells, England

  @Matt_Goss @virginmedia I've reached the WhatsApp stage! It's like some stupid maze just to get to the same result as I started with...

• 
  Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported 54 minutes ago from Wainscott, England

  @virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks

• 
  Sean McDonald (@SeanM_ODP) reported 57 minutes ago from Maidstone, England

  1hr 15mins on the phone and counting just trying to cancel @virginmedia @VMHelpDesk Disgrace to be honest

• 
  Twiterteroo (@Twiterteroo) reported 58 minutes ago from Gillingham, England

  @virginmedia Folks, amuse me, why on earth would I or anyone complete a survey after leaving you when you couldn’t deal with the issue within 2 months and dare I say the plus 20 years we had an undiagnosed fault!?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Axelrod (@bdpopsen) reported 6 minutes ago

  @virginmedia It’s gone down again

• 
  Matthew Wilce (@Boule_Boy) reported 11 minutes ago

  @virginmedia I'm sure they will. The fact that It'll be a week since I tried to contact you and the importance of this service I guess is of no real concern to you?

• 
  Onur Abdullah (@OnurAbdullah11) reported 11 minutes ago

  @virginmedia seriously, have had enough..... Having problems with my WiFi and no one can help..... What sort of a company is this? Someone please advise who I can contact

• 
  Has (@utdreoprt) reported 12 minutes ago

  @virginmedia I’m not getting any connection. My 4g is not working

• 
  Sam Walker (@WuWalker) reported 13 minutes ago

  @virginmedia twice now my install has been cancelled last minute (tomorrow's install, confirmed yesterday, cancelled at 19:46 tonight). Every time I call I get "transferred" & cut off & every "chat" goes nowhere. How can I cancel your services, so I can move to a good supplier?

• 
  Paul Roberts (@CamelRoberts) reported 13 minutes ago

  @virginmedia your fibre phone line is utter £&@t. Nothing but trouble since you have switched us over from our phone line. Internet down yet again. Pathetic service from you yet again, this is too regular and not worth the monthly fee.

• 
  Paul Woodworth (@PaulWoodworth13) reported 20 minutes ago

  @virginmedia Wow! That's different from what customer services told me ? They said 41 days, I finished my contract with you guys in August but was advised service switched off on the 9th of September? Confused is not the word, and Al what company in the 21st century sends out cheques ?

• 
  Minesh Patel (@MineshP21) reported 20 minutes ago

  @virginmedia when are we gonna have internet? It’s been down over three days. Can’t speak to anyone cos I get the silly automated message. Fix it I would need some compensation. I can’t work from home at all

• 
  Onur Abdullah (@OnurAbdullah11) reported 22 minutes ago

  @virginmedia There are no problems. When I tried calling I am told to buy a higher package..... Already on 350mb/s I have no wifi upstairs..... Rude man on the phone

• 
  Andy Balaam (@andybalaam) reported 24 minutes ago

  Internet down :-( @virginmedia say they hope to have it fixed tomorrow afternoon. Family is unhappy.