Virgin Media Outage Report in Maidstone, Kent, England

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (3%)
• Phone (2%)

Live Outage Map Near Maidstone, England

The most recent Virgin Media outage reports came from the following cities: Maidstone, Tonbridge, Rochester, Royal Tunbridge Wells, Gillingham, Sheerness, Longfield, West Malling, Chatham, and Cranbrook.

City	Problem Type	Report Time
Maidstone	Internet	20 hours ago
Tonbridge	Internet	22 hours ago
Rochester	TV	9 days ago
Rochester	TV	9 days ago
Rochester	TV	9 days ago
Royal Tunbridge Wells	Wi-fi	11 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

• 
  Elise (@elise_john85) reported 8 minutes ago from Maidstone, England

  Awesome, so effectively @virginmedia raise current loyal customers prices to fund the discount new customers can get in their sale. Roll on buying my own house and not being tied to them anymore. 12 years of this crap!

• 
  StevenHartleyonline (@StevenPHartley) reported 14 minutes ago from Royal Tunbridge Wells, England

  Just in case anyone is thinking of signing up to @virginmedia before Christmas. Don’t! They are an appalling service company. I know I am with them. But not for much longer.

• 
  Richard Stanley (@RichAlStanley) reported 16 minutes ago from Maidstone, England

  Have paid £26 for HD live download and quality is terrible @virginmedia. Its pixallating and freezing @SkySport. Is this going to be sorted out? Why is there no message on screen explaining theres a technical problem ?

• 
  🏳️‍🌈🏳️‍🌈Simon Winstanley 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Winclouduk) reported 17 minutes ago from Rochester, England

  @virginmedia is there internet issues in the Medway area?

• 
  Dave Jones (@davemole85) reported 19 minutes ago from Royal Tunbridge Wells, England

  @virginmedia Spoke to someone on Friday, the issue is intermittent so going to call back next week. Thanks for the reply

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 19 minutes ago from Rochester, England

  @virginmedia I've already done that. They've made promises but done nothing. I always have to chase you. Phone backs just don't happen. Nobody wants to help.

• 
  caroline auckland (@callyauckland) reported 21 minutes ago from Royal Tunbridge Wells, England

  @virginmedia Yes, no issues listed on broadband, ran check. Helpline temp unavailable. Vpns dropping out all the time.

• 
  Julie McCarthy (@jooz282) reported 29 minutes ago from Rochester, England

  @virginmedia problems with the boxing again tonight - paid for @anthonyfjoshua fight and keep getting pixelated picture and channel going off air entirely - is it being sorted?

• 
  TDF TT (@TDF_TT) reported 33 minutes ago from Gillingham, England

  @virginmedia TV outage ME4?

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 36 minutes ago from Rochester, England

  @virginmedia This is a long story. But Virgin have changed my IMEI number making a second repair not possible. My account is down and even Virgin can't access it. I've been promised calls back several times but they've not happened. The litany of Virgin failures is impossible to put in a text

• 
  Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported 37 minutes ago from Rochester, England

  @virginmedia I need to speak to a manager who can help. They don't seem to want to. I have a contract phone, it won't charge, it's under guarantee, I'm paying you and you won't help.

• 
  Julie McCarthy (@jooz282) reported 39 minutes ago from Rochester, England

  @virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.

• 
  Steve Anderson (@SteveyA_18) reported 39 minutes ago from Royal Tunbridge Wells, England

  @virginmedia Hi there, I was curious to know why my next door neighbour can get your high speed internet services as well as most of the rest of my road, but my flat cannot and so I’m stuck on a maximum of 14Mbps. Anything you can do to help? TIA

• 
  Dave Jones (@davemole85) reported 45 minutes ago from Royal Tunbridge Wells, England

  @virginmedia how can I have a download speed of over 200mps but my upload speed is 0.5 mps. Shocking service recently

• 
  Ella (@helloellaxo) reported 46 minutes ago from Maidstone, England

  @virginmedia Hi, I’m switching to Virgin broadband next week (being installed) but my Now broadband doesn’t end until the 11th, is that going to be a problem? Can it still be installed? Thank you

• 
  caroline auckland (@callyauckland) reported 47 minutes ago from Royal Tunbridge Wells, England

  Internet really bad this am @virginmedia am trying to wfh. Is there an issue in TN4?

• 
  Gaëlle Coyle (@GaelleRTW) reported 48 minutes ago from Royal Tunbridge Wells, England

  @_pauledwards @virginmedia I tried watching it and gave up after 5 minutes... and that's with fibre! Awful picture.

• 
  Dave Jones (@davemole85) reported 49 minutes ago from Royal Tunbridge Wells, England

  Poor service from @virginmedia couldn't offer the deal on your website to an existing customer. Looks like I'll be going elsewhere

• 
  Matt Goss 🏳️‍🌈 (@Matt_Goss) reported 56 minutes ago from Royal Tunbridge Wells, England

  So far it has taken me 3 days just to confirm that I do need help from @virginmedia using the message function on the app. I’ve spoken with three different people and they each take a day to reply. I just need a new remote as mine has stopped working! I pay enough each month

• 
  South East Timber & Damp (@SETimberDamp) reported 57 minutes ago from Maidstone, England

  Hanging on now for over an hour to @virginmedia after being sold a router for a new flat that I told them had a BT phone socket. Trying to #cancel as landlord wont have additional sockets. Lady put us in hold/SILENT for 55mins - they are hoping we disconnect. #virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Calvin Betton (@Calvbetton) reported 3 minutes ago

  @virginmedia I’m sure they are assigned to other customers. But still a week to get an appointment, without any internet, for a paying customer is totally unacceptable.

• 
  douglas kerr (@douglas187k) reported 4 minutes ago

  @virginmedia a mean your foreign worker pretended she couldn’t get into my account for 20mins just as a stone wall tactic.a mean your virgin no?bit ridiculous an why isn’t my gift included on my sign up deal?cause there never was a gift just admit it il maybe respect u more

• 
  Angela Griffin (@Angela_Griffin) reported 4 minutes ago

  Help Twitter. My broadband isn’t working @virginmedia can’t send anyone for a week! Can I just call a company to come and fix it or does it have to be @virginmedia

• 
  Reluctantly Blues 🌍🏐 (@TRBluenose_Paul) reported 13 minutes ago

  @Wholehearted25 @virginmedia Mate, Virgin Media are useless. Inept at best. Totally scripted & unable to make any decision. TV great *when it works*, but offshore customer service is done because it's cheap. The day I left them I realised how much they reminded me of a polished ****.

• 
  SadieTrent_92 🇺🇦 👩‍🚀 (@sadietrent_92) reported 13 minutes ago

  @Angela_Griffin @virginmedia ive had similar issues with BT, although they did come out quicker. I would ask for money off your bill as they claim they cant do it for a week

• 
  Tor Rampaul (@torrampaul) reported 14 minutes ago

  @Angela_Griffin @virginmedia Sky , Might take a while to get through but never really have an issue with them , I’ve been a customer of them for over 20yrs 👍

• 
  Richard Ronnie Alex (@thealexavery) reported 14 minutes ago

  @Angela_Griffin @virginmedia Check it isn’t an area problem, generally the app and customer service are always ropey but every now and then the app does find and help fix the problem. Make sure all elements are rebooted in order (boosters etc)

• 
  douglas kerr (@douglas187k) reported 15 minutes ago

  @virginmedia Is there much point your team hav already proved over th phone they don’t care?am a even talking to a person rite now or your useless virgin robot?its very sad a thot a was going to hav a long relationship with a trusted company but you’ve let me down first month in

• 
  Tanswell Technology (@tanstech) reported 20 minutes ago

  @Angela_Griffin @virginmedia Most openreach based providers will be useless when there's an issue apart from Zen Internet. Also look at Elon Musk's Starlink though.

• 
  Thomas Adamson (@ThomasAdamson86) reported 27 minutes ago

  @virginmedia am I ever going to have TV and Broadband put back on!! Been down since 4.40pm yesterday now