Virgin Media Outage Report in Maidstone, Kent, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Maidstone come from postal codes ME15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 22: Problems at Virgin Media
Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Maidstone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Rochester, Royal Tunbridge Wells, Gillingham, Sheerness, Longfield, Maidstone, West Malling, Tonbridge, Chatham, Cranbrook and Gravesend.
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
TV | |
| Rochester |
TV | |
| Rochester |
TV | |
| Royal Tunbridge Wells |
Wi-fi | |
| Gillingham |
Phone | |
| Sheerness |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@virginmedia no internet in the TN49HZ. Area , hub will not reconnect , still awaiting advise from customer services , been on hold 40 minutes . Any updates
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Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
@BTCare my tv signal has been shocking these last two weeks. Think i will switch to someone more reliable like @virginmedia
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Mark Gould
(@yiddo71) reported
from
Rochester, England
Useless @virginmedia strike again with their crap customer service!! Send me a new sim and it does not work......useless and it means I now have to speak to their crap customer service again #ripoff #con #virgin
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Mickey Hill
(@MickeyHill83) reported
from
Maidstone, England
@virginmedia I’m a media customer. Id really just appreciate it if someone from your downgrade/cost saving department could ring me. Can pm you my account number etc.
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Claigh Young
(@claighton89) reported
from
Gillingham, England
@virginmedia @mahager This is still a problem and has been since Tuesday! For the amount people pay for Virgin it a disgustingly bad service!
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john groves
(@john_groves1308) reported
from
Maidstone, England
@virginmedia are trying to bill me for a service i have never had and try to blame me for not telling them!
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Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
@virginmedia still no phone number after a month since switching! Worst service ever! Still taking my money though ya robbing bastards
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Len
(@therealims) reported
from
Rochester, England
@virginmedia @SkyUK make me an offer. Your service has to be better than this
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Aaron
(@HazardOnTrack) reported
from
Rochester, England
@virginmedia please sort out the issue with Broadband in ME5 - Walderslade. #ItsYouNotUs
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Nigel randall
(@nigelrandall55) reported
from
Royal Tunbridge Wells, England
@virginmedia Sorry no help at all , service in my area tells me broadband is good ! But hub is flashing green with green arrows as well I have tried everything from the help contact .
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Claigh Young
(@claighton89) reported
from
Gillingham, England
@virginmedia Media Services. We were offered a deal back in July which was all sports, movies and kids channels for around £111. Since then we have had our wifi and box and each time I call about one of these issues you clear the deal from our account. This month billing us £215!!!
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Simon Chapman
(@_SimonChapman) reported
from
Rochester, England
@RenaCrossley @virginmedia Nope! They are absolutely useless. By far one of the worst customer services you will ever find
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Ashley Snowdon
(@sudoash) reported
from
Gillingham, England
@virginmedia My Wi-Fi is fine; the issue is with the public WI-FI using the WIFI Connect app.
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Rob Bagley
(@DoctorKoolBeans) reported
from
Maidstone, England
Got through to someone in India after 30 mins then the lady cut me off #FFS @virginmedia this is sooo shit!
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William
(@VirtualWill101) reported
from
Tonbridge, England
No internet for 6 weeks now. @vmbusiness appear incapable of providing anything other than a spectacular lack of service and an abundance of forced empathy and misinformation. Appears even their complaints team don’t care!
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Mr.G - Longy - Graham
(@MrG48) reported
from
Gillingham, England
@JessReeves @virginmedia I’d also need a new aerial erected as my one blew down many storms ago - actually if I don’t have an aerial why am I paying bbc tv licence
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Tom
(@tommyewing84) reported
from
Gravesend, England
@virginmedia our wifi drips out anything between 4 and 8 times a day. The app always says there are no issues. Getting pretty sick of it now. Looks like going back to @SkyUK is the only way.
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Dave Jones
(@davemole85) reported
from
Royal Tunbridge Wells, England
@virginmedia shocking customer service in the phone, I just want a new controller but have been on the phone for 1/2 hour asking me to reset the box and router
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Claigh Young
(@claighton89) reported
from
Gillingham, England
@virginmedia have the absolute worst customer service going! Have once again made a **** up with our bill, even after speaking to (and being lied to by) 3 different people on the phone! Absolute joke of a company!!!
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Claigh Young
(@claighton89) reported
from
Gillingham, England
@virginmedia Each month I've had to make subsequent phone calls to have you rectify the bill. I called 2 or 3 times before this bill came out and was assured that it would not happen again. And as expected it has. Absolutely disgusting service!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Collette Elliott
(@coll34) reported
@virginmedia Done that. Says no problem. Changed the telephone too. I have spoken to many people with the same problem
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Matt Blair twitch.tv/mattblairuk
(@themattblair) reported
@virginmedia I have already begun the complaints process over the phone. That take another 48hours. Another example of your stellar service. 🙃
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D E L O W U S U aka Pianoman
(@platinummind) reported
@virginmedia The representative I spoke to was really rude, seemed to put me on hold a lot. I've managed to resolve the problem in the meantime but that wasn't a good experience.
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Andrew James Raymond Hill
(@AndrewJamesRay3) reported
@virginmedia if anybody is thinking of becoming a virgin broadband customer please note if it stops working they won’t provide a technician until 6 days since you first report the fault
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Louise Pennington
(@LK_Pennington) reported
@virginmedia Hi. I can't check for faults in the area because your website is broken.
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Ian germany
(@Iangermany1) reported
@virginmedia No the service is shocking and a waste of money. Had better internet back in the 90’s
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overheard transactions
(@overheardtrans1) reported
@virginmedia Whats the best way to cancel your broadband?
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Bang Bang, I’m a taxi driver.
(@lady_manor) reported
@virginmedia So I can cancel but pay £175 to do this? Honestly, joke of a company.
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Mary Devlin
(@MaryDevlin21) reported
@virginmedia Why was I even on WhatsApp? Can't you transfer people. It's a really rubbish way to deal with customers. And why has my complaint/request still not been dealt with, after another two days?
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Bang Bang, I’m a taxi driver.
(@lady_manor) reported
@virginmedia They won’t do anything, I can drop to 100mb less for an actual whole British Pound per month. As mush of a bargain as that is, I’ll pass. Why can’t I cancel my contract?