Virgin Media

Virgin Media Outage Report in Maidstone, Kent, England

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The latest reports from users having issues in Maidstone come from postal codes ME16 and ME17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Maidstone, Kent, England 01/17/2026 20:30

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Maidstone, Kent, England

The most recent Virgin Media outage reports came from the following cities: Chatham, Maidstone, Royal Tunbridge Wells, Tonbridge, Rochester, Gillingham, Snodland and Gravesend.

Loading map, please wait...
City Problem Type Report Time
United KingdomChatham Wi-fi
United KingdomChatham Wi-fi
United KingdomMaidstone Total Blackout
United KingdomRoyal Tunbridge Wells Wi-fi
United KingdomTonbridge Phone
United KingdomChatham Internet

Community Discussion

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Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..

  • callyauckland caroline auckland (@callyauckland) reported from Royal Tunbridge Wells, England

    @virginmedia Yes, no issues listed on broadband, ran check. Helpline temp unavailable. Vpns dropping out all the time.

  • Winclouduk 🏳️‍🌈🏳️‍🌈Simon Winstanley 🇬🇧🏴󠁧󠁢󠁥󠁮󠁧󠁿 (@Winclouduk) reported from Rochester, England

    @virginmedia is there internet issues in the Medway area?

  • elise_john85 Elise (@elise_john85) reported from Maidstone, England

    Awesome, so effectively @virginmedia raise current loyal customers prices to fund the discount new customers can get in their sale. Roll on buying my own house and not being tied to them anymore. 12 years of this crap!

  • jooz282 Julie McCarthy (@jooz282) reported from Rochester, England

    @virginmedia problems with the boxing again tonight - paid for @anthonyfjoshua fight and keep getting pixelated picture and channel going off air entirely - is it being sorted?

  • RichAlStanley Richard Stanley (@RichAlStanley) reported from Maidstone, England

    Have paid £26 for HD live download and quality is terrible @virginmedia. Its pixallating and freezing @SkySport. Is this going to be sorted out? Why is there no message on screen explaining theres a technical problem ?

  • callyauckland caroline auckland (@callyauckland) reported from Royal Tunbridge Wells, England

    Internet really bad this am @virginmedia am trying to wfh. Is there an issue in TN4?

  • SETimberDamp South East Timber & Damp (@SETimberDamp) reported from Maidstone, England

    Hanging on now for over an hour to @virginmedia after being sold a router for a new flat that I told them had a BT phone socket. Trying to #cancel as landlord wont have additional sockets. Lady put us in hold/SILENT for 55mins - they are hoping we disconnect. #virginmedia

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @MrG48 @virginmedia Yep. Turned it all off once came back ok but very hit and miss tonight. Good job not working from home at the moment.

  • TMFeeG THE FEE MG! 👩🏻 (@TMFeeG) reported from Maidstone, England

    @virginmedia This is not what happened. It was taken away by the engineer who came to uninstall it 6 months ago! He also cut through the phone line and we have had 6 months of issues trying to get phone line installed. Open Reach have been amazing! I am disgusted with the attitude of VM rep

  • SteveyA_18 Steve Anderson (@SteveyA_18) reported from Royal Tunbridge Wells, England

    @virginmedia Hi there, I was curious to know why my next door neighbour can get your high speed internet services as well as most of the rest of my road, but my flat cannot and so I’m stuck on a maximum of 14Mbps. Anything you can do to help? TIA

  • TMFeeG THE FEE MG! 👩🏻 (@TMFeeG) reported from Maidstone, England

    @virginmedia You just turned up at my fathers door 6 months after you uninstalled your service following my mother’s death to collect your equipment which you took with you when it was uninstalled. Your rep (David Khan) was very rude to him.

  • davemole85 Dave Jones (@davemole85) reported from Royal Tunbridge Wells, England

    @virginmedia Spoke to someone on Friday, the issue is intermittent so going to call back next week. Thanks for the reply

  • jooz282 Julie McCarthy (@jooz282) reported from Rochester, England

    @virginmedia It was a little more than short lasting pixelation! The channel kept dropping completely and during the main fight it felt like we were watching in slow motion.

  • davemole85 Dave Jones (@davemole85) reported from Royal Tunbridge Wells, England

    @virginmedia how can I have a download speed of over 200mps but my upload speed is 0.5 mps. Shocking service recently

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @virginmedia since you upgraded me for free to intelligent wifi, ive lost all signal upstairs arghhh. How can i switch back?

  • Matt_Goss Matt Goss 🏳️‍🌈 (@Matt_Goss) reported from Royal Tunbridge Wells, England

    So far it has taken me 3 days just to confirm that I do need help from @virginmedia using the message function on the app. I’ve spoken with three different people and they each take a day to reply. I just need a new remote as mine has stopped working! I pay enough each month

  • wharfyoung jordan (@wharfyoung) reported from Wateringbury, England

    @virginmedia Oh now this is the clincher, I can’t make a complaint online because the account has been disconnected. So when I login it tells me I don’t have access to that page. It’s almost like VM don’t want disgruntled former customers tearing them a new backside in their complaints.

  • lewis_adam_ Adam | Lewis (@lewis_adam_) reported from Ditton, England

    @virginmedia Tbh just looking in to cancelling the current package, nothing but ongoing problems with Virgin Media and impossible to talk to someone on the phone without going on hold for hours and even they they can’t resolve issues. Issues stemming back 5years now! 😠

  • davemole85 Dave Jones (@davemole85) reported from Royal Tunbridge Wells, England

    Poor service from @virginmedia couldn't offer the deal on your website to an existing customer. Looks like I'll be going elsewhere

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • IshaMunde Isha (@IshaMunde) reported

    @VirginMediaIE chances of McDonald's ice cream machine working are higher than getting reliable internet from your broadband. (Down since 2:09pm today). #virginmedia #broadband #ShameOnYou

  • Cznflict_ Harry (@Cznflict_) reported

    @virginmedia It was 150 and customer service number but it’s working now

  • GrainneFallon Gráinne Fallon (@GrainneFallon) reported

    @virginmedia I needed the puk code as my phone updated and didn't recognise the new sim. I needed to speak to someone and was a quick reset fix. Spent Friday and Saturday in hold then oyur service slxlosed for the week end. Left me with no phone till I went on hold this am and got sorted/

  • jimsombillo Jomar Sombillo (@jimsombillo) reported

    When you thought that terminating a broadband contract would be easy, @virginmedia would prove you wrong! 😡 How many more times do I need to ring and get disconnected or my calls transferred to a department that never picks up?

  • SirBreakalot Darren (@SirBreakalot) reported

    @virginmedia Please advise who i contact as the fibre cable to my house has been damaged/chewed, internet has been a problem for a few weeks and today i discovered the damage

  • MonsoonUK Monsoon (@MonsoonUK) reported

    @carlinwallace Hi, due to a Virgin Media outage in the area our phones were down for a short time. But this has now been rectified, please try again or our WhatsApp option available directly from our website. Many thanks, Monsoon

  • DanDixon16 Daniel Dixon (@DanDixon16) reported

    @virginmedia No problem. Are we able to schedule in another live chat? Just have a question or two about the install.

  • GrainneFallon Gráinne Fallon (@GrainneFallon) reported

    @virginmedia So now the Google maps on my phone doesn't work ( doesn't update as I drive) I need Google maps for my job. Do I have to go on hold for 40 mind to see can I get that sorted ? Abysmal service for customers. I'm a customer just over a week now and I'm sorry I moved to @virginmedia

  • kziemlewski Konrad Syx (@kziemlewski) reported

    @virginmedia Theres been a supposed outage every few hours past few days.. and internet cuts out for 5mins comes back for an hour and rinse and repeat.. kinda really annoying..

  • lfcmatt99827 Lfcmatt99827 (@lfcmatt99827) reported

    @virginmedia I’ve ran the test it says problem with broadband and book and engineer? Is this really required my broadband was fine 2 hours ago?