Virgin Media Outage Report in Maidstone, Kent, England
Why is my Virgin Media service not working?
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Maidstone come from postal codes ME15 and ME16 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Maidstone, England
The most recent Virgin Media outage reports came from the following cities: Royal Tunbridge Wells, Maidstone, Tonbridge, Rochester, Gillingham, Sheerness, Longfield, West Malling, Chatham, and Cranbrook.
| City | Problem Type | Report Time |
|---|---|---|
 Royal Tunbridge Wells
|
Wi-fi | 5 hours ago |
|
Maidstone
|
Total Blackout | 2 days ago |
|
Royal Tunbridge Wells
|
Internet | 5 days ago |
|
Maidstone
|
Internet | 8 days ago |
|
Tonbridge
|
Internet | 8 days ago |
|
Rochester
|
TV | 16 days ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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Nigel randall (@nigelrandall55) reported from Royal Tunbridge Wells, England@BeanToast @skytv @virginmedia Ahhhhh. Broadband goes down on a regular basis. In TN49HZ. Area. V.M .🙄
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Matt Goss 🇬🇧🇪🇺🏳️🌈 (@Matt_Goss) reported from Royal Tunbridge Wells, England@virginmedia I’m getting pretty sick and tired of paying you almost £70 a month when our internet/TV service has been so poor the last few months in #TunbridgeWells. Will now actively start looking to swap providers.
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Jackie highsted (@HighstedJackie) reported from Maidstone, England@virginmedia 😡😡for the 2nd time this month internet & tv have gone down, no apology email from last time even though was down for 14hrs, will be taking my money else where from tomorrow as this is getting ridiculous #virginmediadown
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Sam (@_SamButler) reported from Rochester, England@virginmedia don’t want to sound like a Karen but your internet has been ******* appalling this week, down yet again what a joke
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Jackie highsted (@HighstedJackie) reported from Tonbridge, England@virginmedia can someone please tell me how I cancel my account , your call centres are closed to cancel but open for sales, Iv moved house & need my account closing ASAP can someone please tell me how I do it b4 my patients runs out 😡
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Ann Hepper (@AnnHepper) reported from Aylesford, England@virginmedia when will you be sorting out the appalling connection issues in the ME20 area which has been going on for months.. appalling service
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Rockwell7 😷 (@Rockwell7) reported from Maidstone, England@ItsJosh_Jones @downdetector It's been down for hours in Kent just got a new time for maybe getting net back as 3am tomorrow morning @virginmedia is a joke..
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Hannah Maxfield (@HannahMaxfield2) reported from Royal Tunbridge Wells, EnglandI cannot believe that our @virginmedia internet is down AGAIN. (Same issue last week) Working from home is made nearly impossible by these jokers and not a wird of apology. With a holiday coming up I have a lot to do, @virginmedia are doing their best to increase this work load.
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Sarah B (@SarBrad) reported from Royal Tunbridge Wells, England@virginmedia I am moving house and need to cancel my virgin media and nobody is answering the phones - what do I do?!
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Ann Hepper (@AnnHepper) reported from Ditton, England@virginmedia #virginmedia please answer your phone poor Internet connection and paying for a service we are not receiving is not acceptable you need to improve your appalling service
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Anne-Marie Baker (@akscotton) reported from Royal Tunbridge Wells, England@virginmedia I have been trying to speak to someone about cancelling my mums broadband contract but keep getting cut off. Please help!
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Laura S 🦢🦄 (@l_stallworthy) reported from Gillingham, EnglandVirgin Media are terrible 🤣 if it’s not the WiFi playing up, it’s the TV lol
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Jackie highsted (@HighstedJackie) reported from Maidstone, England@virginmedia my poor 94yr old dad who sees nobody because of #Covid_19 has had no tv since 2pm today , that is his life line yet your not going to get it sorted till 10am tomorrow 😡disgusting service , well I hope u refund him some of his pension 😤
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Mark Gould (@yiddo71) reported from Gillingham, England@virginmedia the worst customer service ever!!
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Mark Mchenry (@markmchenry022) reported from Maidstone, England@virginmedia @steve_e_b1 Sorry I don't belive you, why 10am tomorrow what about the last 24hrs nothing and you really don't care, and with lock down the way your treating us is disgusting
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Southborough Sweep (@southborosweep) reported from Royal Tunbridge Wells, England@virginmedia you really are useless. I've just spent 4 hours on the phone/online trying to find out when my service will be connected and you just put me on hold. I cant even leave because I tried that and you put me on hold for over an hour
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Mark Mchenry (@markmchenry022) reported from Maidstone, England@virginmedia 24hours no tv no nothing, well done at least I won't have to pay you this month, disgusting service rude staff ,thank God I'm out of contract now , there's £110 a month you've lost, you can't even bother to let your wage paying customers whats happening
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Sarah B (@SarBrad) reported from Royal Tunbridge Wells, England@virginmedia your customer service is appalling! I need to cancel my contract as moving and nobody is answering the phones. I used the text number and went through a long exchange of messages only to be told I needed to phone!! I have been trying to get through for the past month
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Mark Gould (@yiddo71) reported from Gillingham, England@virginmedia has the shittest broadband and customer service in the world!!!
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adedeji adebayo (@kanur1) reported from Maidstone, England@virginmedia Any news regarding broadband issues in Kent? When do we get service back feeling incapacitated
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hannah (@Hannahnicole313) reported@virginmedia trying to cancel contract for 30 days notice but the website has crashed what will happen if it goes over 30 days?
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Andrew Dallin🇺🇦 (@adallin) reported@virginmedia Need to send kit back, your list is incorrect it has 1 extra power line I've never had. I also need to know when you're even sending the box to send stuff back
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Ryan glover (@Ak_Craze1) reported@O2 @virginmedia I need help with accessing my account, I can’t find anything to help me and I can’t contact you, I need to reset my password but the like says to contact customer service
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Nathan Allison (@nallywag) reportedstill waiting after 5 hours online for @virginmedia Customer Relations to contact me back - not very impressed
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🏴daidzy Connolly ™️🏴 (@daidzy) reported@virginmedia Hi how do i go about downgrading my Internet package..the bots no help to my questions
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Steve Dey (@Stevedey) reported from Newburn, England@GingesLife @virginmedia Honestly mate it’s a joke! Just paid the bill yesterday and now the cheeky buggers can’t even provide the service they charge us so much for.
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David Dawson (@DavidDa32825997) reported@SprottSharon @virginmedia @O2 My virgin media email down again, my Netflix has just crashed on virgin tv. Gutted, this is getting worse.
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griptapebeercan (@griptapebeercan) reported@virginmedia Yes, I was on hold. No problem, I will try again tomorrow, hopefully things will be working again by then. Thanks for getting back to me.
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MA (@MossAbhram) reported@virginmedia I am paying over 50 pounds a month on a basic package and I am not even getting connection around my whole house. Virgin is only known for its name and not the service. Terrible service
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Essential Worker Spice (@bee_laurens) reported@virginmedia how are you gonna delay my instillation when I’m a student, offer to reimburse me for one of your dongles and then have none in stock?! I’ve been a loyal customer for almost two years. This is appalling.