Virgin Media

Virgin Media Outage Report in Maidstone, Kent, England

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The latest reports from users having issues in Maidstone come from postal codes ME16 and ME17.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Maidstone, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Maidstone, Kent, England 01/21/2026 11:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Maidstone, Kent, England

The most recent Virgin Media outage reports came from the following cities: Chatham, Maidstone, Royal Tunbridge Wells, Tonbridge, Rochester, Gillingham, Snodland and Gravesend.

Loading map, please wait...
City Problem Type Report Time
United KingdomChatham Wi-fi
United KingdomChatham Wi-fi
United KingdomMaidstone Total Blackout
United KingdomRoyal Tunbridge Wells Wi-fi
United KingdomTonbridge Phone
United KingdomChatham Internet

Community Discussion

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Virgin Media Issues Reports Near Maidstone, England

Latest outage, problems and issue reports in Maidstone and nearby locations:

  • jgchurchcomms Joe Gallant (@jgchurchcomms) reported from Snodland, England

    @virginmedia No faults, no. Speed is low on both wired and wireless. Was getting 200mb correctly for the first week of my contract back in September, but issues since then.

  • RachelDav81 Rachel (@RachelDav81) reported from Sittingbourne, England

    @dannyowen54 @virginmedia They have the worst customer service

  • kentgirlie Elise John 🍊 (@kentgirlie) reported from Maidstone, England

    @virginmedia @Virgin_Victoria @cyclingbetting What a useless response! It’s clearly across the country, your website is down so can’t check faults and no internet is down as well!

  • kentgirlie Elise John 🍊 (@kentgirlie) reported from Maidstone, England

    @virginmedia Look at the thread, it’s not me that’s not receiving your service!

  • LiamWren liammwren (@LiamWren) reported from Rochester, England

    Wait all day for the 16:30 kick off. Don't watch anything and pay £70/month for this. Sat on the phone for half an hour trying to speak to someone. Shocking. If you can't deliver what you promise then cancel my subscription. 👊 @Virgin @virginmedia

  • alancollinspdb Alan Collins Rosell 🔶️🎗 (@alancollinspdb) reported from Gillingham, England

    @virginmedia Your customer service is a joke! I've been on the phone over an hour and spoken to 9 different people to be lied to and told the engineer tried knocking and calling my mobile this morning (I've been home all morning but had no one at the door and no missed calls).

  • Ant_RTW Ant (@Ant_RTW) reported from Royal Tunbridge Wells, England

    @EE @nick_pope You are penalised for loyalty. Service providers will always try everything to keep you, but it will often be once you’ve made the decision to move. I had no less than. 5 calls from @virginmedia when I cancelled my contract. That. Ship. Sailed!

  • jgchurchcomms Joe Gallant (@jgchurchcomms) reported from Snodland, England

    @virginmedia 200mb package, as I said. No devices that are actively causing the issue - it’s been happening for some time regardless of what’s connected.

  • yiddo71 Mark Gould (@yiddo71) reported from Gillingham, England

    @virginmedia are you going to follow sky and cancel our sky sports subscription

  • Kelly_QPR Kelly 🐰 (@Kelly_QPR) reported from Rochester, England

    @virginmedia We were told we would get a call back within 72 hrs on Sat morn but no call. Every time we call we spend 90 mins on hold. We are new customers & have numerous problems. Now considering cancelling due to appalling customer service. Please can someone contact me.

  • TicTac1985 Suzanne D Edwards (@TicTac1985) reported from Gillingham, England

    @virginmedia this awful service is part of the reason I'm leaving. Over an hour of trying to get told lines are busy, no queue or anything just call back later

  • neilmead Neil Mead (@neilmead) reported from Gillingham, England

    Awful customer service from @virginmedia As a long-standing customer I only called to see if there were any offers available, but of course these are only for new customers and told I have best deal already. I doubt that. Same old story. #disappointed

  • CathRoseBiebTWx CatherineRosex (@CathRoseBiebTWx) reported from Rochester, England

    @virginmedia my grandads phone hasn’t worked in a week! He doesn’t have any of his phone numbers, so can’t contact anyone other than me! I don’t live close so can’t help him!He’s 78 with no phone and you told him I don’t know when it’ll be fixed! Terrible service!

  • alancollinspdb Alan Collins Rosell 🔶️🎗 (@alancollinspdb) reported from Gillingham, England

    It's 11:45. Having been awake until about 6 or so this morning for the election count, my alarm was set for 8 so I could be up in time for the @virginmedia engineer to fix my broadband. They'd be here between 8 and 12 they said. Clock's ticking...

  • moleyfozz paul fouracre (@moleyfozz) reported from Rochester, England

    @virginmedia during these hard times any chance off adding movies to my subscription for free for a while. Help keep kids entertained. Ta

  • carolinerob36 Caroline roberts (@carolinerob36) reported from Royal Tunbridge Wells, England

    @rabbiton @virginmedia We had such trouble with them too. 3 times we were let down. One chap claimed he couldn’t climb up a ladder for H&S reasons but knew a chap who would for an extra £50. We had to complain multiple times. Hope they offer you some compensation.

  • Scottmills101 Scott mills (@Scottmills101) reported from Hildenborough, England

    @virginmedia appreciate you are having staff issues. We have a box not working tried all the online suggestions. Then held for an hour on the helpline. What is the best way to get hold of you. Cheers

  • Dank1382 Daniel W Keenan (@Dank1382) reported from Royal Tunbridge Wells, England

    @virginmedia sort out your call centres! I was told I would get credit due to the problems I’ve been having with the internet. But now I’m told that won’t be happening! #virgininternetdown #allthetime #sortitout

  • Dank1382 Daniel W Keenan (@Dank1382) reported from Royal Tunbridge Wells, England

    @virginmedia The person I spoke with was very arrogant on the phone and was reading off a script. No help just said there was no record. We have problems with our internet daily and I try to work from home but I always end up in a local coffee shop using their internet that is #btinternet

  • kentgirlie Elise John 🍊 (@kentgirlie) reported from Maidstone, England

    @virginmedia I can’t as the internet is down and I’m not using my data because of @virginmedia have failed to deliver the service I pay a lot of money each month for!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SGrimsdale Stephen Grimsdale (@SGrimsdale) reported

    Just on live chat around an issue with my account, and the operator decides he’s off his break and logs off ….. not great @virginmedia #breaksfirst

  • Blair4DFC ≈ Blair ≈ (@Blair4DFC) reported

    @virginmedia Turned Hub off and on again. Settings on my phone, off and on again - airplane mode. Put a pin and held down the reset button on my Vigrin Hub 3.0. Tried changing my devices to 'static' from DHCP.

  • mikelavelle93 Michael Lavelle (@mikelavelle93) reported

    @cherrypie1872 @virginmedia Worst internet providers I’ve ever had! Not a day goes by when there isn’t an issue but of course when you try and get hold of anyone they either say there isn’t a problem or can’t send an engineer out.

  • aorphanou Andrew Orphanou (@aorphanou) reported

    @virginmedia I just don’t understand how we are not anywhere closer to a resolution. This has been ongoing for 2 months

  • n1kk1_fletcher Nikki Hunt (@n1kk1_fletcher) reported

    @virginmedia No all I need is a final bill so I can settle my account and leave. The customer service is a disgrace im done trying with virgin as a company

  • livio_mendes livio (@livio_mendes) reported

    @virginmedia internet has been shocking for the past 3 weeks wtf is going on?!

  • MJButler9 Matt Butler (@MJButler9) reported

    @virginmedia appalled at your level of customer service. 7 days since installation, still no TV service, over 12 hours speaking to your agents and no solution offered. Full of broken promises and wasting our time and money. Utter shambles.

  • 99GGMU99 Prime Denzel (@99GGMU99) reported

    @virginmedia can you get a uk based agent to call me ASAP, not even going to get mad tired of calling you up every month I must I called and logged 50-60 issue in 18 month so here this I’m not paying no more bills until you sort this, £100 a month for a oomph package that’s slow

  • MrDJBee Mr Bee 🐝💚 (@MrDJBee) reported

    @virginmedia I did ask for info, but they didn't say anything about my package only that I had broadband and phone, which is too vague. "New offers" = More things to sell to me on top of my increasing bill for a vastly reduced service.

  • Blair4DFC ≈ Blair ≈ (@Blair4DFC) reported

    @virginmedia Turned it off and on again. Box and settings on my phone. Put in and held down reset button on my Vigrin Hub 3.0