Virgin Media outages and service status in Maidstone, England
Some problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Maidstone, including 1 direct report.
- The most common problems reported in this area mention Internet, TV, and E-mail.
- The most recent signal from this area was received Aug 2, 7:47 PM GMT+1.
- Internet (50%)
- TV (20%)
- E-mail (10%)
- Wi-fi (10%)
- Phone (10%)
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 2: Problems at Virgin Media
Virgin Media is having issues since 05:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Maidstone, England
The most recent Virgin Media outage reports came from the following cities: Chatham, Tonbridge, Gillingham, Maidstone, Royal Tunbridge Wells, Marden, and West Malling.
| City | Problem Type | Report Time |
|---|---|---|
 Chatham
|
Internet | 3 hours ago |
|
Chatham
|
TV | 1 day ago |
|
Chatham
|
Internet | 11 days ago |
|
Tonbridge
|
Phone | 14 days ago |
|
Tonbridge
|
Internet | 14 days ago |
Nearby cities with recent reports
2 recent signals
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
-
Niamh Downey (@NiamhDowneyLDN) reported from Royal Tunbridge Wells, England@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
-
Paul Anderson or Neo (@PaulAnderson38) reported from Royal Tunbridge Wells, England@virginmedia Sorry but still can't offer to give a fix date? Maybe you should ask @6SGlobal for assistance. Helped with city wide network design and now looking at Country wide Loyal customer since bell cable media days .....
-
Russ Collard (@RussCollard1) reported from Royal Tunbridge Wells, England@virginmedia can you please advise contact number who I can contact to discuss an issue with my with email. This is crippling my business and I'm losing money having to deal with it too.
-
Julie McCarthy (@jooz282) reported from Rochester, England@virginmedia problems with the boxing again tonight - paid for @anthonyfjoshua fight and keep getting pixelated picture and channel going off air entirely - is it being sorted?
-
PCPresenter (@PcPresenter) reported from Maidstone, England@virginmedia If you do not fix the #FuryWhyte fight by 7:30pm, I will cancel my subscription and go to @sky as they seem to be able to hold up their end of a contract.
-
Rohan Seal (@Rohanseal221B) reported from Maidstone, England@virginmedia I have a CS1028 error on my new box. Never used. What shall I do? I called but said there was nothing that could be done …????? #virginmediadown
-
Dr Stower and the Stock Market of Madness 🦍 (@1CreativeRay) reported from Wainscott, England@virginmedia Hi VM, I ordered a replacement remote control for my TIVO box. Just realised that was a couple of months ago but it never came. When trying online again it says as I’ve had one within six months I can’t order another. Please check that the first was ever sent, thanks
-
Sharon Cooper (@vamplady35) reported from Gillingham, England@jamesdgreen02 @virginmedia I've got the same problem. Was told by the faults team that if it wasn't fixed by 11pm last night that it should be fixed by 8pm tonight. Still not fixed at the moment
-
Elise 💉💉💉💉 (@elise_john85) reported from Maidstone, England@virginmedia The billing address is incorrect though. Your don’t supply the service to the address on the bills
-
Gaëlle Coyle (@GaelleRTW) reported from Royal Tunbridge Wells, England@_pauledwards @virginmedia I tried watching it and gave up after 5 minutes... and that's with fibre! Awful picture.
-
StevenHartleyonline (@StevenPHartley) reported from Royal Tunbridge Wells, EnglandJust in case anyone is thinking of signing up to @virginmedia before Christmas. Don’t! They are an appalling service company. I know I am with them. But not for much longer.
-
Robert Shaw (@hungoverdrawn) reported from Wainscott, England@virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.
-
Mark Gould (@yiddo71) reported from Rochester, England@virginmedia 5 days with no landline despite your customer services saying 24 hours everytime I ring so yes I have been in touch and no they have still not sorted it total joke!
-
paul fouracre (@moleyfozz) reported from Rochester, England@MrG48 @virginmedia Now i cant get a wifi signal 6feet away from the hub... Argh..
-
Russell Lancaster (@Russlanc269) reported from Tonbridge, England@virginmedia terrible service, I’ve been waiting for 40 minutes on a telephone waiting to get urgent email technical help. Please help!!!
-
Rochester Boy. 🇬🇧🇬🇧🇬🇧 (@polhilljim) reported from Rochester, England@virginmedia I need to speak to a manager who can help. They don't seem to want to. I have a contract phone, it won't charge, it's under guarantee, I'm paying you and you won't help.
-
paul fouracre (@moleyfozz) reported from Rochester, EnglandTwo contrasting phone calls to @virginmedia CS this morning. Really unhelpful 1st guy / rude. Rang directly back and the differner guy was absolutely amazing. Mathew was his name and he needs a praise. 1st guy really needs a lesson in customer service. Thank you Mathew.
-
MNovius (@MarcusNovius) reported from Royal Tunbridge Wells, England@virginmedia Thanks not your fault but its an awful business plan. I cant do anything to renew my account so it will cancel. 😵💫🤯
-
MNovius (@MarcusNovius) reported from Tonbridge, England@omaromalleykhan @virginmedia I'm either writing a letter and rejoining 60 days later on a cheap "new customer deal" or just quiting. Such a weird service! Ie non existent
-
Mark Gould (@yiddo71) reported from Rainham, England@virginmedia what is going on with broadband not working in ME7 area?? Cannot access website either so unable to check status…
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Boxing and Realtalk (@SexyBoxing1) reported@ReturnofColin2 @virginmedia customer service
-
Sir Christopher (@chrishenry88) reported@virginmedia I paid an amount of money on 15-07-26 , it still has not been deducted from the Virgin media app , it has from my account . My service is dire , as usual . Why is this an ongoing problem ?
-
Lord Ryan Mehrabany-Burnett (@Ryanishistory) reported@virginmedia we are due to have an engineer come out on Monday to look at the new box and remote which you said we had to have and doesn’t work. We have received a text message that if someone over 18 isn’t in, you will fine us £25. Great customer service.
-
meeeee (@baldiecute5) reportedJust about had enough of this company and haven't even been connected yet ! Engineers turning up on wrong day or not at all ! Customer servicea shockingly hard to understand! And pretty useless , last chance tomorrow before I cancel transfer @virginmedia
-
Darren Danks (@thedazdanks) reported@virginmedia I’m sure I’m not the only one who doesn’t have their phone next to their hub. What if an elderly customer has phone and hub in separate rooms but need the phone as part of their care and wellbeing. Would your advice still be to just move one of them?
-
me (@realpalmtrees11) reported@virginmedia is there an issue in the sg1 area please? Our broadband has been woeful all day.
-
Sammo (@redmollster) reported@virginmedia how do we get a new HBO activation email? We have TNT sports but don't appear to have the invitation email. All the online help simply sends us round in circles and trying to get through on the phone takes ages. Surely this should be quick and simple?
-
Jack Ball (@j_ball13) reported.@virginmedia your bereavement team are a nightmare. We’re trying to transfer account from my deceased parent but we’ve been told we have to immediately cancel within 24 hours? Baring in mind we haven’t got anything else sorted to continue? Is this policy you promote to everyone?
-
Tom Quante (@TomQuante) reported@virginmedia You won't answer your phone (apparently this is a tactic you use..?) and I am not paying my increased bill. Cancelled my DD with you so I will let you chase me instead. Your customer service is still terrible
-
Shaun (@shauny67) reported@QxPain_ @virginmedia Turn off router, turn off all devices connected via WiFi turn on router & bring up each device at a time & check WiFi & distance then will find which device is causing the issue. A router only has a certain distance will need a pod if drops out due to distance