Virgin Media Outage Report in Maidstone, Kent, England
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The latest reports from users having issues in Maidstone come from postal codes ME15.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Maidstone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Maidstone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Maidstone, Kent, England
The most recent Virgin Media outage reports came from the following cities: Rochester, Chatham, Maidstone, West Malling, Cranbrook, Tonbridge, Gravesend, Gillingham and Royal Tunbridge Wells.
| City | Problem Type | Report Time |
|---|---|---|
 Rochester |
||
| Chatham |
Internet | |
| Maidstone |
Wi-fi | |
| West Malling |
Wi-fi | |
| Cranbrook |
Phone | |
| Rochester |
Phone |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Maidstone, England
Latest outage, problems and issue reports in Maidstone and nearby locations:
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Niamh Downey
(@NiamhDowneyLDN) reported
from
Royal Tunbridge Wells, England
@virginmedia 6 nights in a row, WiFi dropped off completely, 6 nights in a row no one responded on messaging service and now 1.05hrs waiting to speak to someone! Definitely cancelling our package when/if we get thru
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Robert Shaw
(@hungoverdrawn) reported
from
Wainscott, England
@virginmedia It's started working this morning after 24 hours down, bit strange that your website said there were no service issues anywhere 😒 I guess I'll cancel that engineer visit now.
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@wingealot @virginmedia Don’t sign up with this group . That’s my advice I’ve been with them for a while. Customer service is beyond awful
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TDF TT
(@TDF_TT) reported
from
Gillingham, England
@virginmedia TV outage ME4?
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
Just in case anyone is thinking of signing up to @virginmedia before Christmas. Don’t! They are an appalling service company. I know I am with them. But not for much longer.
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Robert Bailey
(@Bunglebob66) reported
from
Rochester, England
@virginmedia get enough money from me and all the others get enough, from the rest of the paying public. So stop being greedy, stop paying the Premier clubs so much and wages will have to come down. There, sorted!
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@SaxonKate @virginmedia Ditto with Virgin and the booster and we still have issues.
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mark longhurst
(@scholes1976) reported
from
Snodland, England
@virginmedia been trying to ring you guys for nearly an hour to report a problem our broadband!!!
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Marc Gallagher
(@marcgallagher82) reported
from
Rochester, England
@virginmedia your sales team are the biggest bunch of #fraudsters I’ve ever dealt with! Phone us to offer a better package and you have taken our package and completely messed it all up! #CustomerService at it’s worst! If this is how you treat a loyal customer of 14year, I’m off!
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Geoff Watkins
(@DronePilotGeoff) reported
from
Gillingham, England
@fasurveyors @virginmedia I have to say; I’m normally pretty pleased with @virginmedia internet. It’s normally fast and reliable. But last couple of days has been awful. It’s getting too expensive as well
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paul fouracre
(@moleyfozz) reported
from
Rochester, England
@virginmedia trying to log a fault but still not received txt with online link. Telephone always on hold plz help
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sarah aldridge
(@sarahaldridge73) reported
from
Sittingbourne, England
@virginmedia awful customer service in my experience. Been trying to cancel contract since yesterday with no success! On line chat refer to team but they don’t respond and phone lines cut you off after 55 minutes of holding on!
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Lawrence Hooker
(@goonerlgh) reported
from
Gillingham, England
@virginmedia Third Superhub and it's just as unreliable as the previous two. Frequently has to be reset. Slow speeds, unstable wifi. When are you going to replace it with decent hardware?
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MidKent Travel
(@MidkentTravel) reported
from
Gravesend, England
@virginmedia Can you please private message me, I have a log on issue.
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Jane Exon
(@ExonJane) reported
from
Maidstone, England
@virginmedia I have been trying to cancel my subscription (first year ended in Sept) for weeks. In the end I gave up and cancelled my direct debit... suddenly I’m contacted! Could we please talk please
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StevenHartleyonline
(@StevenPHartley) reported
from
Royal Tunbridge Wells, England
@virginmedia your company has the worst customer service of any media company. I am a customer and have been trying by mail, text and phone to contact you for 10 days regarding my media. Anyone thinking of changing to these guys . DON’T
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@virginmedia hi I’ve received a written response to a complaint from VM but with no way to reply other than the usual customer service number which doesn’t offer an option for this. Can you supply another telephone number or physical address to reply to?
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Sam #GSBOUT
(@_SamButler) reported
from
Rochester, England
@virginmedia BT Sports 2 picture keeps getting distorted... any other channel is fine can you help please
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Troy Williams
(@troyaaron) reported
from
Sittingbourne, England
@virginmedia I've been in an online chat for nearly 2 hours today just to arrange transfer of services to my new house. I've led the conversation entirely. I'm not even going to report the CMs identity. Just wanted you to know how bad the experience was.
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Laura Underhill
(@LauraBaalham) reported
from
Snodland, England
@virginmedia Absolute rubbish. Try calling to speak to someone...no answer. Try online...email address is completely different to my account. Date of last bill&account details don’t match. Complete load of crap. Won’t be paying my bill so at least someone will contact me 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul
(@Deep_diver_uk) reported
@virginmedia getting issues from your side of logging in . I can’t get Mail says error, but not changed password!!!
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Vj Mavdog
(@vjmavdog) reported
@virginmedia I understand that its an estimated time but it's now been 4 days and the estimated time now changed again too tomorrow and there been no info regarding the problem or what being done to resolve it.
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Nathan Moore
(@natmoore82) reported
What the hell @virginmedia - it’s almost as if you WANT people to go elsewhere by intentionally upsetting customers. If anyone is willing to have a proper conversation, please feel free to get in touch and I will be amicable, despite feeling like Michael Douglas in Falling Down.
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Iain Burke 🇪🇺
(@IainBurke1) reported
@virginmedia Two other points: 1. Signing off messages with bad news with the phrase 'best wishes' will be regarded, however good the intention, by the recipient as a bit offensive. I would suggest you think about changing this.
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Dan Oldfield 🦉
(@dano1311) reported
@shellbell1471 @SkyHelpTeam Shelley have u thought about @virginmedia I had similar issue with EE few years ago, couldn’t find the issue after a number of engineer visits, moved to Virgin never had a problem.
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Robbie
(@Robbie_JMC) reported
I’ve had no @virginmedia broadband coverage in EH7 since Tuesday morning. Every day, I’ve had a notification saying it’ll be fixed by 10:05am the next day. That time passes, & it just gets extended by 24hours. At a time when many are home working, it’s an appalling service.
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Martha
(@northern_star20) reported
@virginmedia Is there an issue with logging in? The website isn't recognising my password (even though it hasn't changed). If I click on 'forgotten password' and try to reset, the email link comes up with an error message...
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Vj Mavdog
(@vjmavdog) reported
@virginmedia "We've found what's causing the issue and a technician is on the way to fix it." Is it taking them 4 days to get there? Cause it's currently seems like nothing is getting done except a change in the estimated time.
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Mike Sullivan
(@MustntCrumble0) reported
@virginmedia I have sent your issue over to another support team who will review your issue, the estimated fix time is up to 5 working days. Where possible they'll fix the issue remotely, but will contact you if they need any additional information. 2/2
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Darragh
(@DarraghFPL) reported
@virginmedia - We've been trying to cancel our account since May 5th. Repeated calls (we've been hung up on), repeated complaints (unanswered), repeated texts (not responded to). We've tried everything. We're exasperated at this point. Please contact me - it's abhorrent behaviour