Virgin Media Outage Report in Gravesend, Kent, England
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The latest reports from users having issues in Gravesend come from postal codes DA11 and DA12.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gravesend, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gravesend and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Gravesend, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Bexleyheath, Basildon, Romford, Gillingham, Snodland, Dagenham, Gravesend, Grays, Shoreham, Maidstone, Rochester, Chatham, Sevenoaks and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| Bexleyheath |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gravesend, England
Latest outage, problems and issue reports in Gravesend and nearby locations:
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Ben Cox
(@Coxy009) reported
from
Basildon, England
@virginmedia my internet connection is still being affected by the issue you had a few days ago! This is not good enough and I expect better.
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Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@virginmedia John I have sent a text as you have advised I don’t want to leave Virgin I have been a customer for many years however it’s very frustrating not being able to get a signal in my home
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Jonny Baldwin.
(@itsjonnybaldwin) reported
from
London, England
@virginmedia sort your shit out, this is beyond poor
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Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@virginmedia can confirm that there is an ongoing works in your area to improve the connection. This has started yesterday night, but we don't have an estimate time for the fix. I also have checked that there is no nearby tower to get a connection from, so we don't have to do any troubleshoo
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Mark Morgan
(@M_Morgan94) reported
from
Rochester, England
Virgin Media estimated fix being 10am tomorrow, well looks like no TV for me 🤡
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Mark Booth
(@thebooooooth) reported
from
Basildon, England
So @virginmedia lie to you and then don't respond to you or follow up your phone request to make a complaint. Why did i ever leave Sky! The service has been shocking, wouldn't recommend Virgin to anyone
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Gavin Ball
(@gavJball) reported
from
Crayford, England
@virginmedia I have lost internet and home phone so can’t call you as no number listed on app. Are there any problems in bexleyheath DA7. Urgent time cannot work
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@adhawkinsgh @virginmedia Nor me. It is still bad though. And also as you say latency and dropouts.
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Rick Jewell🌹LabourSocialist #ToryBrexit
(@RMJewell) reported
from
Sutton at Hone, England
@virginmedia Why does your outage check at my address say everything is fine when Virgin Media Most Affected Locations Outage reports and issues in the past 15 days originated from: LocationReports London, England2758
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Jackie highsted
(@HighstedJackie) reported
from
Maidstone, England
@virginmedia my poor 94yr old dad who sees nobody because of #Covid_19 has had no tv since 2pm today , that is his life line yet your not going to get it sorted till 10am tomorrow 😡disgusting service , well I hope u refund him some of his pension 😤
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Gavin Ball
(@gavJball) reported
from
Crayford, England
@marietyrrell1 @JoshJacobs94 @NickoR81 @virginmedia I’ve just got through to them and they have advised is issue in DA7. Sending engineer no idea how long out for
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
@virginmedia @adhawkinsgh I'll be going same way in September too. VM too pricey and too outage prone. Also poor modem/router.
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Gavin Ball
(@gavJball) reported
from
Crayford, England
@marietyrrell1 @JoshJacobs94 @NickoR81 @virginmedia It’s now back up... easily fixed @virginmedia be good to know what the problem was
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Mark Mchenry
(@markmchenry022) reported
from
Maidstone, England
@virginmedia @steve_e_b1 Sorry I don't belive you, why 10am tomorrow what about the last 24hrs nothing and you really don't care, and with lock down the way your treating us is disgusting
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David A Byron
(@divadnoryb) reported
from
Grays, England
@virginmedia I cannot express just how disappointed I am with your service. My broadband has been dire for over a week now. Constantly dropping out, slow speeds and just not fit for purpose. First thing I’m doing is switching providers when this is all over. Never again virgin..
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Lynda Lynch
(@LyndaLy68271095) reported
from
Stone, England
@virginmedia I only wanted a credit which has now been authorised. Shouldn’t have to ask when you know about the fault. Not good customer service you should automatically apply credit
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Mark Mchenry
(@markmchenry022) reported
from
Maidstone, England
@virginmedia 24hours no tv no nothing, well done at least I won't have to pay you this month, disgusting service rude staff ,thank God I'm out of contract now , there's £110 a month you've lost, you can't even bother to let your wage paying customers whats happening
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Gavin Ball
(@gavJball) reported
from
Crayford, England
@virginmedia same here. On hold trying to call. Your site is not even acknowledging a problem. We have no internet or land line phone. DA7 #virginmedia
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Chloe Elizabeth
(@ChloeLizzyRead) reported
from
Hextable, England
@virginmedia hey there, broadband has been extremely temperamental this whole day, this morning it was completely down then after a few resets I’m only able to achieve a connection on certain devices, would like to resolve this issue ASAP !!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Aman Hayer
(@playerhayer) reported
@virginmedia Getting ridiculous now. The complaint formally raised on the 31/07, closed on 01/08 saying resolved, but issue remains. Your code says: 'Your case will remain open for 28 days so you’ll have enough time to review and consider our proposal'. Virgin not following own process.
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David Harding
(@davidheatsure) reported
@virginmedia Virgin media "how can I be a assistance today" David "I would like to give 30 days notice from the 10th of August to cancel my contract on the 10th of September" Virgin media " ok we're going to make it as difficult as we can to cancel your contract and cause you lots of stress"
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Rachael Brown
(@RachaelBMaths) reported
@virginmedia Absolutely horrified that fears came true &further upset caused by being told by @virginmedia CCT unable to help as technically it's a new account &no one has died (yet). Just spent 30mins on the phone undoing the mess with (caring) Sonia from CC team & pray this will be sorted.
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Stephanie Carter
(@stephieceeee) reported
@virginmedia Hi can you explain to me when my account will be credited for the calls made to your team that were continuously cut off? You cannot charge people to wait on the phone to repeatedly cut them off. You are not providing a service. Please organise credit to my account.
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Prak Arsh
(@arsh_prak) reported
@virginmedia So there is no help here as well. All channels are not able to help me as a customer. I am losing time and money.
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Jeff Sorrentino
(@jeffbrighton) reported
@virginmedia I am drained of all my energies now. And out of pocket and without any hope that this will be sorted. I have raised a complaint with you and the responses are vague, unclear. You then told one thing to me and another to Equifax. You refuse to accept your mistake and clear my name
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Mr Mark 🇬🇧
(@MrMarkStewart1) reported
@virginmedia Received an email from virgin regarding contract stay leave or renew called the call centre also informed them I also required a hub replacement asked them to call me back today no chance tomorrow will do she did not want to give call back or help me 😡
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Emma Spurdle
(@EmmaSpurdle) reported
@virginmedia I need to urgently access my voicemail but it keeps asking for a PIN and I’ve never had a PIN to access it before. Can you help please?
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Becca Ward
(@beccaward93) reported
@virginmedia Linda Ward - calls were regarding very poor connection and low internet speed. Paid for 500mb and only getting 30! No one has been the slightest bit helpful. Every time we call they say we have to reset it and call back in 7 days. They said can’t escalate more than that. There…
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Emma Japp
(@JappEmma) reported
@virginmedia I have called but on hold each time for so long and the number isnt free for me to call. The issue every time is when I get put through to the movers department, no one seems to answer the phone or WhatsApp. Waited hours on sun, all day yesterday and been trying all day today.