Virgin Media Outage Report in Gravesend, Kent, England
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The latest reports from users having issues in Gravesend come from postal codes DA12 and DA13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gravesend, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gravesend and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (17%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Gravesend, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Basildon, Upminster, Dagenham, Gravesend, Orpington, Maidstone, Romford, Coldblow, Bexleyheath, Chatham, Dartford, Thamesmead, Grays and Gillingham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Basildon |
TV | |
| London |
Internet | |
| Upminster |
||
| London |
Total Blackout | |
| Dagenham |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Gravesend, England
Latest outage, problems and issue reports in Gravesend and nearby locations:
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia been down for most of the day (thank god for @EE mobile data). No mention of local network issues.
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Scott Jackson
(@AViTSCJ) reported
from
Gravesend, England
@virginmedia why is it when you request cancellation of service via phone and getting cut off mid call , then sending and email and also trying to chase via web chat which I also sent my request for cancellation and then move out two months later . They keep the account open 🤬
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia Not expecting a fault free service but an entire day with no Wifi when working from home is not acceptable in the slightest! The texts said some disruption not no service at all? Compensation is required!
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Dave Taskis
(@FatherFantaskis) reported
from
Romford, England
Hey @virginmedia when will you be upgrading the #VirginMediaConnect App to be compatible with your #Hub4 routers ? They’ve been out at least a year now and I can no longer manage my network through the app.
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia l have lost the internet - any issues in Greenwich/area 21/SE10 and, if so, when can l get my life back!?
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Sarah Bennett
(@sarahhben) reported
from
Gillingham, England
@virginmedia Our internet is down in ME8 area (Parkwood) status check says ‘no known issues’
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Claire Nugent
(@clairevnugent) reported
from
Romford, England
And on top of this I’ve been on a chat to complain about what happened and I’ve been made to wait over an hour for a wait time of “fifteen minutes”. This is a paid service! Never use virgin media for broadband, I’m fuming 😤
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Abu Siddiki
(@ABSiddiki) reported
from
London, England
@virginmedia Well…either an early cancellation or resolve the issue that I am having at your expense and not mine :)
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Onearmedjohn
(@onearmedjohn) reported
from
Gillingham, England
@virginmedia I’ve had two lengthy phone calls with your ‘technical support’ people; it briefly got quicker then stopped working completely. On their instructions I’ve changed some settings on my router which apparently may take 48 hours to fully take effect…
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Ian Collier
(@_iancollier) reported
from
Gravesend, England
Hey @virginmedia why does it take sooooo long to call you guys? Spent 45 mins on hold waiting to be transferred to department who can help me with my phone line problem. I gave up. Help!
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
No internet with @virginmedia and 5G down to a crawl with @EE - I shall have to take up@knitting!
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Richard Pettet
(@richardpettet) reported
from
London, England
@virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia WiFi is down in the London SE7 area yet again - that's the 3rd time this month. What's the 'engineering fault' this time, eh? Is it incompetance, apathy or a combination of the two? When will my service be resumed???
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꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽
(@suzywotz) reported
from
Gravesend, England
@JooMarsden @virginmedia It appears it’s gotta be all our road .. surely others have reported an issue too hence it needs to be addressed rapidly lots of stressed and angry customers I’d imagine #notimpressed
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Claire Nugent
(@clairevnugent) reported
from
Romford, England
@virginmedia Absoutley disgusting customer service today, was sent round the same bot telling me to do the same things for half an hour before getting to a chat where the helper decided to take their lunch break in the middle of it and expected me to wait!!
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Martin Donovan ⚒⚒ 🇬🇧🇬🇧
(@303marty) reported
from
Romford, England
So Virgin How do I opt out receiving one of you hard of hearing not very pleasant slow on the uptake sales people calling me from somewhere East of here... @virginmedia
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꧁༒☬𝓢𝓾𝔃𝔂𝔀𝓸𝓽𝔃☬༒꧂ 🌷🐼🎪⭐️👸🏽
(@suzywotz) reported
from
Gravesend, England
@JooMarsden @virginmedia I truly have never experienced anything like this before , there’s gonna be a launch here soon … this router out my bloody window and I couldn’t give a toss where it touches down @richardbranson it certainly won’t be a safe landing where’s our service we are paying for ?
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Ethan Chapples
(@EthanChapples) reported
from
Sutton at Hone, England
@virginmedia is there an issue with internet in CR4? Had no connection for the past hour?
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Lucy Hunte
(@HunteLucy) reported
from
London, England
@virginmedia a text to say there may be disruption to services is not the same as no wifi or TV since 8am and not expected back on until 4pm?! Can’t speak to anyone on the phone either! Not acceptable especially when I am having to cancel important work meetings?! Furious!
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Mary
(@kanyonatic) reported
from
Sutton at Hone, England
@virginmedia All anyone can say is there is an issue and it’s being fixed but they don’t know when
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amy Parkin
(@AmyRebeccaLucy) reported
@virginmedia I then spoke to someone on Monday who told me to place another order and we’d cancel the original order which I did. That order is now parked and I have to wait for a back office team to call me. I was told that would be in 48 hours but I’ve still not heard anything.
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Gareth van Rensburg
(@Garethvr) reported
@virginmedia Yes there was a fault in my area ID: F009155928 and it was reported fixed, but the problem remains and support cannot help, as they cant find the fault.
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Shane Burnley
(@Burnley12334) reported
@virginmedia why is your internet so bad and why is it not coming back on in my area as I can’t check on the service thing because it says my eircode is not a proper one
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Kev K
(@KevKelly14) reported
@virginmedia Tomorrow I’ll give you account number from that you should have my phone details then it’s down to you calling otherwise I won’t bother.
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Amy Parkin
(@AmyRebeccaLucy) reported
@virginmedia Very long story I placed an order last Thursday, it was due to be delivered Friday but Virgin told Yodel to not deliver as I didn’t answer a call from the security team. I never received a call. Then I had to wait for the phone to be returned before it could be resent (1/2)
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Gracie Law
(@Law_MsGracie) reported
@virginmedia @virginhelp What about the giant hole in the ground or the pile of rubble which is what is actually causing the problem, not the vehicle.
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Sam
(@SsamTime) reported
@virginmedia Already tried them. If you had read my previous message you’ll see that for some reason a restriction is on my account and virgin can’t access it ??? Was told to call back after 3-5 working days… have done this twice now and not been able to resolve anything. Abysmal service
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Karen
(@Karen1410) reported
22:30 last night,10:00,14:00 & now 18:30 today-all the different “we expect this to be fixed” times we have been given my @virginmedia over last 24 hours with no internet/TV service.Not acceptable when even your engineer knew it was going to be late afternoon today… yesterday!
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Karen
(@Karen1410) reported
@virginmedia I don’t buy that at all. Your engineer on site yesterday said it was going to be late today so why lie to everyone on your updates. This is dreadful customer service
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rufus lives!!
(@RufusLives) reported
@virginmedia Well I’ve been lied to, I’ve been up-sold when I was specifically talking about being overcharged. You’ve made an error, but you won’t tell me what it was. And when I showed interest in POSSIBLY upgrading, I’m offered an inferior product BECAUSE I’m an existing customer.