Virgin Media Outage Report in Gravesend, Kent, England
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The latest reports from users having issues in Gravesend come from postal codes DA12 and DA13.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Gravesend, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Gravesend and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Gravesend, Kent, England
The most recent Virgin Media outage reports came from the following cities: London, Bexleyheath, Chatham, Erith, Dagenham, Maidstone, Coldblow, Gillingham, Romford, Gravesend, Rochester, Dartford, Thamesmead, Orpington and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
TV | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Gravesend, England
Latest outage, problems and issue reports in Gravesend and nearby locations:
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Alex Lewis
(@alewis2106) reported
from
London, England
Does anyone know of a service worse than @virginmedia? Our home phone went down 5 weeks ago and we were promised an engineer in 10 days, yet still no one has come. I have tried ringing the customer help number a number of times but after about 1 hour 15 mins it rings off. Help!
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linda holmes
(@pussinpjs1) reported
from
London, England
@virginmedia Thanks couldn't help and I have stopped waiting. All I wanted to was change my password as I had forgotten it 🙄😕😔
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James Marsh
(@JamesMarsh1974) reported
from
Crayford, England
Umm is @virginmedia down nationwide or am I just lucky?
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia To clarify : I am still waiting two weeks after the date YOU @virginmedia said you’d call me back. I’ve received another bill for almost twice what I agreed to. And my online message & complaint have been ignored. Shall I try @Ofcom next? Thanks.
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Thank you for your reply. We had a technician out over 5 weeks ago to check the landline. He told us the cable in the road was damaged and it would take 10 days to fix. That was nearly 6 weeks ago and we have heard nothing since and can’t get through to your customer services.
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Yoel Brightman
(@yoelbrightman) reported
from
London, England
Is anyone else having lots of issues with the super hub 4 from @virginmedia. Seems to frequently lose connection and never gets anywhere near the advertised down speeds
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia No, no, no. Just got an official letter saying I can leave without notice, so for a long standing customer (about 10yrs?) to be told that without any kind of solution, alternatives no offer of a refund, then to see an advert saying you can offer double I’m getting in my area? WTF
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Sara Barman
(@SaraBarman) reported
from
London, England
@virginmedia I would like @virginmedia to return the call they promised over a week ago addressing the fact I agreed to pay £28/month and then got charged £46/month. Are you still listening to the tapes?! My email and complaint also ignored. 😡
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia All seems slow for a 500mb services you did a 30 day test and sent me a letter and you agreed it was not up to speed. All WiFi is slow even with the new router. I read online a lot of people saying your router are not good compared to others I have a apple time machine I can use?
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Keeley O'Flaherty
(@KeeleyOF101) reported
from
Thundersley, England
@virginmedia you came to my mums house to fix cable. You’ve left having disconnected her phone line and sent it to a neighbour house who is now being rude. Been on hold hour on phone. Both in poor health phone Essential
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Yes I can leave without notice no mention of a refund for the service I paid for I didn’t receive...
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please
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Alex Lewis
(@alewis2106) reported
from
London, England
@virginmedia Engineer booked for Tuesday. I spoke to Ezra on your team who was brilliant in fairness. Very apologetic about the level of service and now looks like we need planning permission to dig up the road to fix the cable.🥴 Thanks for your responses and happy new year!
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Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.
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Raph Pour-Hashemi
(@RaphPH) reported
from
London, England
@virginmedia internet down in BR1 and doesn’t seem to be being investigated ? My test says service impacted.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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OzyMike
(@OzyMike) reported
@virginmedia I call up and you say it is to improve the network. If a fault then say it is a god damn broken part you are fixing. Planned maintenance with NO WARNING has my blood boiling now not getting paid for work. Who is going to compensate that?
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David Heathcote
(@DavidMHeathcote) reported
@virginmedia If it's not fixed by 1pm today (the time advised for completion), then yes. However, I'm tethering to my mobile so the signal may not be great!
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Stuart Edwards 🇺🇦🇺🇦🇺🇦
(@edbowski) reported
@virginmedia Thanks. Is there live chat still? I really don't want to waste my morning being on hold, or try Whatsapp either. I have never managed to actually speak to anyone on WhatsApp.
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bruno legros
(@frenchguyinuk) reported
Try to call @virginmedia the person onthe phone didn't understand English and in the back another call person was rude to another customer! After more than 12 year with @virginmedia I think to move another provider
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Jenn B 💙
(@fullglassgunner) reported
@virginmedia Been rubbish since 12th November broken promises of it being fixed. Everytime Internet goes down I can't work I have to make up for lost time!! Told by tech team to upgrade to 1gbps but not ever got that.
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ALi 📷
(@ALiasBaHa) reported
@virginmedia Hi just to make you aware phone call from this No 01865598823 say from you telling me they had seen a lot of internet errors and were trying to get me to turn devices on etc please BEWARE I ask for acc name changed it 3times A SCAM
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Simon Lindsay
(@SimonDLindsay) reported
@virginmedia and @VirginActiveUK what has happened to your customer service? Virgin used to pride itself on treating customers well but I've had multiple bad experiences speaking with employees in your service departments.
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Eli App_D
(@EliAppD) reported
@virginmedia Broadband is up and down. Not been up for more than a couple of minutes Can I report this another way? The app on my phone says everything is fine but it’s not
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Leeds6
(@Ls6Leeds6) reported
@virginmedia Hi John. “Looks like there are issues in your postcode affecting your services There’s a broadband issue in your area and our technicians are on the case to fix things. Check back here at any time for updates” ie There are no updates. My neighbours been told- next week. 🤬
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Ian
(@ian1810furness) reported
@virginmedia There since 5 am this morning…the issue is you moved phone to broadband and showing as ok but no service and can’t report via app…infuriatingly hard to report…also concerning that you moved the phone service and your systems still think it’s a land line…