Virgin Media Outage Report in Bexleyheath, Greater London, England
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The latest reports from users having issues in Bexleyheath come from postal codes DA7.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bexleyheath, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bexleyheath and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (34%)
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Wi-fi (11%)
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Total Blackout (9%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Bexleyheath, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Dagenham, London, Hackney, Newham, Gravesend, City of Westminster, Croydon, Waltham Forest, Purley, Romford, Islington, Southwark, Chingford, City of London and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 Dagenham |
Internet | |
| Dagenham |
Internet | |
| London |
Internet | |
| Dagenham |
Internet | |
| London |
Total Blackout | |
| Hackney |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Bexleyheath, England
Latest outage, problems and issue reports in Bexleyheath and nearby locations:
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@virginmedia I am not disputing the validity. I am stating that this is dreadful customer service. You cannot offer a connection and therefore I have no alternative. This is reflective of your lack of coverage. The poor customer service certainly means I’ll never be back. A very bitter taste
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Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@LDesesperes @virginmedia Customer service is terrible, no point in making a complaint as they say they'll contact you to discuss but never bother. As soon as an alternative option comes to our address we are leaving
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia You’d think their customer services were good according to their lovely adverts. Automation is only so good when it keeps you in a useless loop going nowhere.
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
Terrible customer service from @virginmedia . Don’t offer coverage at my new house and want £250 to cancel my existing connection. Would be happy to take it with me but they can’t offer a service (that should be their issue not mine). #dreadful #avoid
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Dennis Woodhouse
(@dwoodhouse1) reported
from
Croydon, England
@virginmedia Also box with broken cabinet surrounded by Virgin media hoarding for a year with graffiti not repaired in front of ravenscroft flats Beulah bill se19
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@thealisonedgar I would understand if they offered a service and I was choosing not to take it. They can’t offer a connection in London - it’s not the outer Hebrides. Leaves a bitter taste. Will never go back to @virginmedia
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Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
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ian
(@IanBorrett) reported
from
Lambeth, England
@Jay_Kay_Pea @virginmedia I've never encountered a company where it is so difficult to speak to an actual person.
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Dennis Woodhouse
(@dwoodhouse1) reported
from
Croydon, England
@virginmedia @libertyglobal why don’t all your roadsidecabinets identify them as Virgin media with a cabinet ID and location postcode written on them and a QR code link /website to report problems with them hardly rocket science mr fries ceo liberty global is it
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia Hi. I tried the link and it put me through to the chat system. I did all the preamble and then was picked up by Snehasish who basically told me I’ve got an engineer arriving Friday. Let’s hope! Thanks for your help.
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Ean Irwin
(@Ean_I) reported
from
Sutton at Hone, England
@virginmedia 2 minutes to go in the Champions League final and everything has gone down! Expected fix time 16:00 tomorrow. Are you serious!
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N19 Local
(@N19Local) reported
from
Islington, England
@virginmedia Virgin Media services - you should treat existing customers as nicely as you do new customers.
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@MartynJohnPR @virginmedia I’m half way through an 18month contract - so it would be slightly more to let in run out. So frustrating as they’re saying it’s a disconnection fee but are the ones forcing me into it as they don’t offer the service
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Lee West
(@West0Lee) reported
from
Croydon, England
@virginmedia This is getting boring now. Contacted customer services to be told a Virtual Technician would ring me by 18:00. I wasn’t holding out any hope. So far been without TV or Broadband for 10 days with so called engineers never turning up to replace equipment. I give up !!!!!
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Phil
(@feyipuk) reported
from
Crayford, England
@virginmedia Signal as a whole; router drops to less than 1kbps and remote IP changes like it's trying to reconnect. A power cycle seems to correct it but think I'll need some watchdog program and remote switch to do that if the signal drops and I'm away from the house.
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david
(@kentsoc) reported
from
Bromley, England
@virginmedia I want a U.K. phone number not 150 where I can talk to someone who’ll actually listen and understand my frustrations snd give me a decent service
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ian
(@IanBorrett) reported
from
Lambeth, England
Anybody want to hear about how awful @virginmedia are? No, didn't think so. It's old news.
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david
(@kentsoc) reported
from
Bromley, England
@virginmedia I want to speak with an agent in the U.K. The bad line and my hearing make it very difficult to understand your colleagues in other Asia
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Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@virginmedia As I said, I am aware of the contract - however it reflects very poorly from a customer service perspective. You can’t offer a service to the capital city and want to charge me for your lack of coverage. Shocking business practise. #avoid #ripoffbritain @bbcone
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Hayles
(@HayleyBarker_) reported
@virginmedia We don’t use a wired connection and we won’t be as it’s not practical. Internet has cut out again this morning. This needs investigating asap please.
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lvl
(@Ivl5o) reported
@virginmedia can you please investigate the issue you are having with connections to the game eve online. many users are experiencing this issue.
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CCP Explorer
(@CCP_Explorer) reported
@EvilBarty @virginmedia Confirmed, happening to a number of Virgin Media UK customers and not to other EVE players. Your senior network administrators, Virgin, responsible for peering and BGP need to get involved and work with Cloudflare (and possibly Telia) to find out what's happening.
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Jeanne C
(@jcant30) reported
@virginmedia #unhappycustomer I don’t know what Virginmedia was upgrading in our area (N14) on 23rd Feb but since then I am having problems with my internet connection. The network keeps dropping on and off. I never had this problem before this work was done 😡😡😡
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jasmine
(@jasminefaife) reported
@virginmedia And why have we been billed £91.50 when the service still hasn’t been activated? If we’re paying for some kind of service, the Complaints team can do something about it
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Ian Marsden
(@IanMarsdenGB) reported
@virginmedia Also I was told any proce rise would not affect any fix 18 month guaranteed price as I have several emails confirming this I will show you on here now
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Louisa U
(@Looby_Lou80) reported
@virginmedia ...and therein lies my problem. I just can't get through to anyone. I'll try again later
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Simon
(@Simonbowey1) reported
@virginmedia Still waiting over 48 hours for a call back. Is it any wonder that your customers are leaving with the service they receive
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Roopa
(@RooPatel82) reported
@virginmedia Nothing is helping. The connection comes and goes daily. Everyday there is an issue and nothing gets sorted. Awful service. You only send an engineer if the problem is more than 24 hours. How is this possible when it comes and goes. We have done all the tests you suggested!
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Richard Penn-bourton
(@typoRich) reported
@virginmedia @virginmedia I totally get the process it the process first time was never completed and resulted in people lying about what had happened so please excuse my lack of faith. A little customer respect and understanding goes along way