Virgin Media Outage Report in Ilford, Greater London, England
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The latest reports from users having issues in Ilford come from postal codes IG3 , IG1 and IG2 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Ilford, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Ilford, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Ilford, England
The most recent Virgin Media outage reports came from the following cities: Southwark, Dagenham, London, Poplar, Ilford, City of London, Hackney, Camden Town, Barking, City of Westminster, Newham, Enfield Town, Westminster Abbey, Islington, and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark
|
Internet | 3 hours ago |
|
Dagenham
|
Wi-fi | 5 hours ago |
|
London
|
Internet | 6 hours ago |
|
London
|
Internet | 6 hours ago |
|
Southwark
|
9 hours ago | |
|
London
|
Phone | 10 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Ilford, England
Latest outage, problems and issue reports in Ilford and nearby locations:
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Nick (@nickgusset) reported from Bromley, England@Fonzarelli_90 @virginmedia They've got a problem up their end. (Ooer)
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Becca Lewis (@becca_lewis93) reported from Islington, England@virginmedia someone was meant to call me back an hour ago as I have lodged a complaint that my broadband isn’t working. Your call centre could not help and I urgently need engineer as I work from home. I will need to have compensation for taking a days leave otherwise.
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Becca Lewis (@becca_lewis93) reported from Islington, England@virginmedia @pgee91 No, the team on the phone have not told us anything except an engineer is on site to fix issue. Meanwhile the ‘Fix estimation’ time continues to go up, and ‘An engineer is on his way’ - is he coming from the call centre in India too as has taken hours...
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William Pope (@PopePower) reported from Walthamstow, England@virginmedia This letter was never received. No attempt to contact us was made. was initially told by Virgin that they thought the account holder had called to have the account disconnected. I have since tried to rectify the situation by calling Virgin to request our account be reconnected.
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Johanna (@JohannaWhitaker) reported from Islington, England@billy77483355 @virginmedia I have no issue with the nationality of the agent or where they are based.
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Prash (@prashthambi) reported from City of London, England@virginmedia can you please dm me - have an issue regarding return of a WiFi box. Been on hold for 20 minutes and can’t stay for much longer
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marty bogert (@caillea) reported from Hackney, England@virginmedia This is not account specific data. There’s a Service outage in a large area. Updates on service areas such as mine e8 service area 15. Are not sensitive. Other utilities say there seems to be an outage in your area. Call or chat for detailed information.
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Luke Archer (@Luke_Arch3r) reported from Camden Town, EnglandTrying to cancel my @virginmedia broadband because I’m moving and I’ve been on hold for 33 minutes out of the 36 minutes (and counting...) of this call. Will cost my phone bill a fortune by the end of it! Very poor service, don’t think I’ll use them when I need broadband again!
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marty bogert (@caillea) reported from Hackney, England@virginmedia no internet connection since 10pm last night. Router rebooted multiple times. Service test run 3 times no fault found. Area reference 15 east London.
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Ashleigh Jade Loeb (@MxAshleighLoeb) reported from Islington, EnglandSo @virginmedia have said a broadband outage since last night will be fixed by 12:25, 17:00 now by 20:10! Very disappointed. Going to be paying extra for my mobile data to try to get some work done! #N4
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Edu Caselles (@CasellesEdu) reported from Kensington, England@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 30s later, he hanged up. 1/2
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Angus Teee (@AngusTeee) reported from Paddington, England@virginmedia I see. Thanks. There is no point ringing your ‘customer service’ number - I don’t have the time or battery to listen to the same four songs on a loop for over an hour then be told nothing helpful. Been there, done that.
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H-Town (@letsbhavinu) reported from Hackney, EnglandI should've known better than to extend my contract with @virginmedia so much service issues. Today it's no Internet, bet they'll say its my equipment #standardanswers
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marty bogert (@caillea) reported from Hackney, England@virginmedia Actually it doesn’t help because. You guys are failing to read to comprehension.
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Angus Teee (@AngusTeee) reported from Paddington, England@virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks
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Edu Caselles (@CasellesEdu) reported from Kensington, England@virginmedia thanks for such a helpful and amazing customer support service. After 40 min waiting to talk to one of your agents, he complained he could not hear me properly, I asked him to bear with me while I plugged my headset and 10s later, he hanged up. 1/2
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Junojac (@leigh_jacqui) reported from Enfield Lock, England@virginmedia determined to leave you this month . Fed up of price hikes and customer service with an attitude! Nothing for customer loyalty!
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marty bogert (@caillea) reported from Hackney, England@virginmedia Yes, I did. I said that in both my posts. Three times even before and after I rebooted my router. Other people in postcodes near me are reporting the same problem. It reports back that all is well. But there’s no connection to the internet.
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marty bogert (@caillea) reported from Hackney, England@virginmedia @seraybot Yes I’ve run the service test three times last night and this morning before posting here and I’ve rebooted the router several times.
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Kieran Kunhya 🚀 (@kierank_) reported from Camberwell, England@virginmedia @Stephen_Neal Can you hire @PheedbackPhil to fix your tube WiFi
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tezcatcatl (@Tezcatcatl1) reported@virginmedia No outages In the area. Some things connect but others constantly disconnect, or refuse to connect. Wi-Fi is slow other things are wires but still don't connect
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Jack (@Vidacks) reported@virginmedia Called customer services who had me meet a site engineer on Saturday, after a 1.5 hour call and £50 credit compensation Engineer told me what i already know, wait for external works (2)
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Rhi Red (@SpoopySpoonie) reported@virginmedia This just opens the home page with the sign in that insists newly changed passwords are wrong.
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Jason Flynn 💙 (@jasondflynn) reported from Letchworth Garden City, England@virginmedia @Ofcom - can you help with this situation? As you monitor, telecoms companies; Do you think 3-hours worth of phone calls, being cut off 3 times and 80 minutes on WhatsApp (and counting) is good enough service from @virginmedia just to renew a contract ? #virginmedia
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Joel Harris (@j_bomb81) reported@virginmedia no connection all day, 3 days to fix and I wfh..this is a constant issue for months and no bill reduction. Appalling service
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Jac (@westywoot) reported@virginmedia Nope. Still no internet today. No response from my email complaint. No one responding to my WhatsApp contact initiated today.
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Fred Irwin (@fredwin) reported@virginmedia Went through the motions of filing a complaint and now that's not showing either! What is the point! I don't have time to call the team because they keep you on hold for hours and I've had to find alternative working arrangements because you've left me without internet!!
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Ignas Vyšnia (@iVysnia) reported@virginmedia calling to support just says it's an area fault, and there's absolutely no information on what/why or WHEN is it going to be fixed? and then sends me a link to your service checker which says everything is fine. So just wait until it magically gets fixed? 8th day with no info
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Tom Williams (@Tomrw7) reportedSo you cant watch Eubank Jr Vs Benn unless you pay for a monthly subscription to DAZN and then pay PPV price on top or you are a Virgin Media customer. I wonder how many illegal streams will be watched for this fight. The DAZN model is so broken!
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bO MIDWINTEr (@bomidwinter) reported@Xsophie_masonX @virginmedia I’ve never ever experienced customer service so bad in my life…. A guy on the phone literally almost reduced me to tears after accusing me of lying and constantly interrupting me…. I’ve dealt with violent patients more likeable