Virgin Media Outage in Ilford, Greater London, England

Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss

@virginmedia That’s absolutely fine, but again like mentioned before. I should not be receiving contrasting information from your employees. I can understand one isolated incident but having 2 incidents for the same issue highlights a form of incompetence somewhere

@virginmedia I don’t mind speaking to technical support and them trying to troubleshoot, but what I absolutely hated was being told contrasting information by all the different staff members in VM

@virginmedia And then told that they couldn’t do that either, all whilst being very rude on the phone for an issue with the equipment which frankly I believe is not an acceptable level of service ( I don’t expect 100% reliability - but something better than no service would be nice!)

@virginmedia One of your agents said they would send across a WiFi pod (which never happened) and then we were informed that he didn’t have the ability to send them after a further call 1 month later. We were also advised they would send us a hub 4 to try and get rid of the existing hub 3

Virgin media 2nd line support have got to be one of the rudest and worst customer services I have ever ever ever spoken too. Contemplating just cancelling the service. @virginmedia

@virginmedia It’s Hannah. I’ve been a customer with Virgin since 2019. I don’t need to check the postcode checker again, I want to know why your still advertising our post code as available for service on price comparison sites? When you clearly don’t provide to that area?

@virginmedia No show yesterday over 2 hours lost time today trying to sort out the item which ironically are apart of an agreement with @virginmedia to resolve slow speeds and #badcustomerservice. Looks like you don’t ever listen back to your own training recorded conversations...

@virginmedia **** knows? Can’t trust any appointments you make anyway... still waiting for her to phone back again 4th time lucky that she won’t cut me off again eh?

@reece_dinsdale @virginmedia is terrible for that. Its website seems designed to navigate you away from finding contact details and customer services.

@virginmedia *sigh* it’s ok. I was overreacting too - I had some stuff I was working on and I felt that it was my router that was at fault. Once I knew it was a network issue I was able to relax (and subsequently used 5gb of my mobile data allowance) - at least my hardware still works!

@OminousBagel @virginmedia Although I’m equally annoyed by their fault self-checking system … that requires you to be on the internet, on the same network you’re complaining is down…

@OminousBagel @virginmedia This is what is annoying me most. They pretend to believe that their service status page is working. But they must have worked out that it isn’t.

@virginmedia I have intermittent WiFi issues with my broadband, can’t get anywhere with your website it’s so frustrating

O2 is acting up again. I have had no service all day. And my wifi is ****😭@O2 @virginmedia fix up

@virginmedia What if Postman Pat's cat intercepts it? Was told without a password, data protection prevented discussion of a billing issue.

@virginmedia More than a week and half ago. They said it took 3 working days to deliver that equipment that will fix my internet connection.

Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.

@virginmedia You just copy paste the same response. Check the service in your area. Says the service is fine yet no signal for 3 days.

@virginmedia no connection since 8pm yesterday. I did all the test n reboot and as always paid my bill. Hurry up n fix the issue!!!

@virginmedia BBand fault early AM OX10. Got Text to say it has been fixed, it has not, struggling to make 5mb down/<1mb up (should be 200/20). Restarted kit 3 times. Auto test thinks all is OK. Live chat is unavailable, phone help not accepting pwd. 8am operational hours. A joke!

Completely loosing the will with @virginmedia with a third install date now being put off again. Why we need to speak to our neighbours and they tell us yesterday afternoon. Leaving us with no phone signal when I physically disabled. Absolutely disgusting

@virginmedia can you help my Internet hasn't been working now for two days. Nottinghamshire area.

@virginmedia Never got sent a final bill! When we rang to cancel we were told that we were up to date as the bill had recently been paid. I even left the direct debit active for a month just incase. Mark on the credit file for no reason!

@virginmedia your broadband is down in #SM5 #Carshalton again. This happens every time it rains. Please sort out the abysmal service you provide, or we're leaving.

@stellacreasy @VodafoneUK Virgin media is the company that put the WiFi on London underground network so now Vodafone has stopped the use of WiFi on the tube as it has a deal with Virgin

@stellacreasy @VodafoneUK The mad thing is now Virgin media was on the EE network as a mvno but now use the Vodafone network as a mvno

@virginmedia worst company out there put my router at the other side of my house and I cant get a single connection and I told the engineer to put it in my hallway and didn't bother his arse

Spend 45 plus minutes on the phone with @virginmedia trying to get Virgin Tv to show up on my account so that we could pay. Was transfered to every department twice and still no one could solve my issue. Had to give up when I was put back in the queue and asked to verify my

@O2 @virginmedia The 4G on O2 is so slow I could down load a tape game on my Vic20 faster @O2 sort out your 4G