Virgin Media Outage Report in Bromley, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Bromley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Bromley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 24: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Bromley, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Redhill, City of Westminster, London, Hammersmith, Croydon, Southwark, Ilford, Dagenham, Beckenham, Merton, Waltham Forest, Paddington, Newham and Stratford.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Internet | |
| Redhill |
Internet | |
| City of Westminster |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| Hackney |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Bromley, England
Latest outage, problems and issue reports in Bromley and nearby locations:
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Fiona Duggan
(@fionaduggan) reported
from
Wandsworth, England
Dear @virginmedia #VirginMedia I have never experienced such shite customer service. Utterly utterly shocking, remote working or no remote working, is there anyone working. If a communications company can't do better? And your website is also pants. Yours non-faithfully,
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Neil Dawson
(@neiljcdawson) reported
from
Sutton at Hone, England
Props to Lee on the social media team at @virginmedia for resolving our broken internet and telly services
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Samantha van Leeuwen
(@SamanthaLeeuwen) reported
from
Bromley, England
@virginmedia Outdone yourselves today. 8 months of issues and today the booked engineer chooses not to come as doesn’t think he can help. No comms, all day waiting, now 2 hours waiting for callcentre. #disgusted #virginnotcare #moneyfornothing
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia Nope It’s down again now! #virginmediadown @virginmedia what the heck?! Please fix it asap I need to work!
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
@virginmedia But can I order the free ones that are part of my deal? That’s been my problem that no one has been able to sort out!
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Chris 🇬🇧🇪🇺🏳️🌈
(@strutcakes) reported
from
Lambeth, England
Translation: “If we want more money off you we’ll bend over backwards. If you try to leave us, we’ll make it as difficult for you as possible.” I’m now even more determined to terminate my contract. @virginmedia
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Adrian Malaiet
(@malaiet) reported
from
Hammersmith, England
@virginmedia worst internet provider in UK, appalling service
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia Yes. It keeps going down. On/off. And yes an engineer should be having a look at. Still it’s annoying, I need connection to be able to work
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Neil Dawson
(@neiljcdawson) reported
from
Sutton at Hone, England
I see you @virginmedia after an hour of waiting you just hang up. This is rubbish
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia I can’t seem to be able to reset my password for my account. Is there any way you could help me please?
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Rixy
(@AshleyRix1) reported
from
London, England
@virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
@virginmedia Well I spoke to so many people, trying to get my wifi booster which is part of my package! Customer service, technical, sales and retention but they all said someone else had to help, ended with Willard in retention but after the last half hour on hold had to put the phone down
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia anyone able to offer support today? Holding on for 22mins so far 😟
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
God put me out of my misery - holding on the phone to @virginmedia for more than four hours! Spoken to many people who put me through to other people but no one helps me. It’s the same 2 crap songs. At least get a playlist 😢😢😢
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia Hi, I need assistance and I have not been able to contact the service
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James Aubrey
(@JimboUK71) reported
from
Sutton at Hone, England
@virginmedia I’m feeling so frustrated and fed up! I’ve had issues since Wed, when everything went down for 24 hours, now no wireless gadget will work correctly, very weak signal. Spend over an hour waiting fir CS to answer, he told me only option, PIN reset and put phone down!😡
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Rob McGowan
(@Urzzz) reported
from
Bromley, England
@virginmedia is there warnings about scams on your website? Had the 3rd call within 1 week claiming to be Virgin Media, there is issue with your internet one. Few people might fall for it.
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🐺𝔻𝕖𝕒𝕟 𝕄𝕔𝔽𝕒𝕣𝕝𝕒𝕟𝕖🐺
(@NoddyMaccy) reported
from
City of London, England
@virginmedia @ksw1980 My bill has been paid and that’s resolved. The issue now I believe is with your website. I enter my new password but cannot click the second box to confirm my new password.
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carly cella
(@CarlyCella) reported
from
Wandsworth, England
@virginmedia another day of no internet and useless customer services... WHAT IS GOING ON
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia been on hold for 2 hrs 15 mins trying to book engineer to fix tv service & just been cut off😡😡. same prob that was allegedly fixed by engineer on 29 Sept (obviously wasn’t as still happening). Tried going online but no help!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Evita
(@togEvita) reported
@virginmedia I just want a solution. Can you DM!??
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El 👸🏻
(@byellielouise) reported
from
Colwich, England
@virginmedia can you please advise how I can speak to an actual person on your customer service number
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Katiejayne pratchett
(@Katiejayneprat1) reported
@virginmedia My WiFi is on and working but the problems carry on. I've tried restarting my phone resetting WiFi, using data nothing is helping. Could this be an android problem?
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A
(@ambermmmm) reported
@virginmedia your customer service is a joke. Charged for a month before I even moved into a property? And that can’t be changed? Promising problems are solved when they’re not. Spoken to 10 different people now about the same issue and no help. #GroundhogDay
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Vanessa Carter
(@theinspireshow) reported
@virginmedia Ok I'm back can you please sort this out asap. I have just sent a letter of complaint for the constant contact but done nothing to help
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A
(@ambermmmm) reported
If you’re in the replies here thinking of switching to Virgin Media do not do it. It is absolutely not worth the hours and hours you’ll spend trying to explain the same issue over and over #GroundhogDay
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Marnie B
(@MarnieBeePhoto) reported
@virginmedia want to charge us £240 on top of £110! Wtf!!?!? Sort it out! I was a @skytv customer for over 10 years but the fella wanted to try your fibre broadband. Biggest mistake we’ve made.
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3lawe
(@ali_attalla) reported
It's been 83 days since @virginmedia said they will fix my internet in 4 days. 🤬
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P|NKS
(@Pinks17) reported
@virginmedia Network is showing as Virgin and I am using the iPhone 12.
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David Leno
(@davidleno) reported
@virginmedia I find your enthusiasm for shocking customer service somewhat unnecessary but I’ll call them and no doubt waste more of my time with virgins inabilty to simply do what they said they would do. Should have gone to sky