Virgin Media outages and service status in Purley, England

Problems in the last 24 hours in Purley, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Purley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Purley, England

The most recent Virgin Media outage reports came from the following cities: Caterham, Croydon, Southwark, Bromley, Kingston upon Thames, Warlingham, Wandsworth, Thornton Heath, Purley, Coulsdon, Redhill, Sutton, Mitcham, Tadworth, and Orpington.

City	Problem Type	Report Time
Caterham	Internet	15 hours ago
Croydon	Wi-fi	20 hours ago
Southwark	Internet	21 hours ago
Croydon	Internet	1 day ago
Croydon	Internet	2 days ago
Southwark	E-mail	3 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Purley, England

Latest outage, problems and issue reports in Purley and nearby locations:

• 
  Tim Hyson (@timhyson) reported 2 minutes ago from Bromley, England

  @virginmedia 20 hours of being passed around your customer ‘care’ teams and no progress. And yet I doubt this is even close to a record.

• 
  Phil ******* (@SustyPhilC) reported 3 minutes ago from Merton, England

  @virginmedia any idea what’s going on with the network please? Can you at least make a statement? It’s been down since around 2am or thereabouts!

• 
  Ivan L Petrov 伊凡🇺🇦 (@Ivan_Petrov) reported 4 minutes ago from Lambeth, England

  @virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.

• 
  Shaun (@Shaun1799) reported 6 minutes ago from Kingston upon Thames, England

  @virginmedia having problems with my wifi would you help me out

• 
  Trevor Graham (@MrTG_Tweets) reported 7 minutes ago from Redhill, England

  @itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.

• 
  Mike Fuller (@ninepine) reported 17 minutes ago from Banstead, England

  @virginmedia Talked 150 who managed to change one error message for another! Total #fail so far by @virginmedia

• 
  Stephen Champion (@Champs707007) reported 18 minutes ago from Wandsworth, England

  Again my Virgin Media broadband has shat itself. Shows it’s connected to the net but with zero download zero upload yet service checks says no problems In your area. Can’t wait to leave fed up of this

• 
  Mamba 〽️🦋 (@imbranzo) reported 19 minutes ago from Bromley, England

  holy **** @virginmedia fix up mannnn how you disconnecting when I’m in a ranked match on @PlayOverwatch ???

• 
  Ferdi Rezvan (@ferdi_rezvan) reported 20 minutes ago from Blackheath, England

  Your website for checking status is not loading. Can you verify if there are known issues with broadband in the se3 area. Thanks @virginmedia

• 
  MegaDan, #GeneralElectionNow 3.5%, #FBPE, #FBPPR (@amiwrong82) reported 30 minutes ago from Worcester Park, England

  Appalling from @virginmedia today! The whole network in shambles today, no one working from has been able to do anything! Just spent 40 minutes listening to Footlose in their phone queue and as I got to the front, they put the phone on me! Absolute shambles!

• 
  Mitch Manning 💜💙🦁🇺🇦 (@MitchM77) reported 30 minutes ago from Worcester Park, England

  @neilpr85 @virginmedia Yes, this! Oh and now O2 have told me I might lose signal over 24hrs as they’re doing some works. So no mobile data for me either! I feel like I’ve jumped in a time machine and have gone back to 1990!! 😫

• 
  Richard 🏳️‍🌈 (he/him) (@Paul___SW18) reported 37 minutes ago from Wandsworth, England

  Hey @O2 just struggled down to the shopping centre to take advantage of the @GreggsOfficial free hot drink & treat offer, via my @virginmedia account, (available until 0000 tomorrow apparently) but got here, and offers have disappeared from app or come up as ‘sold out’ 🤬🤬🤬🤬

• 
  Mark 🌈🏳️‍🌈 (@markselondon) reported 43 minutes ago from Blackheath, England

  @virginmedia Broadband down again this morning in SE London, got through to customer services and they advised the outage expected to be fixed by 12th April. No compensation offered and I would have to pay a penalty to cancel my contract.

• 
  Stephen Champion (@Champs707007) reported 45 minutes ago from Wandsworth, England

  @virginmedia It’s been erratic all day on both connections and your service check says no issues identified. One minute it’s doing 40-60mbps then it’s just plain dead but shows a connection

• 
  🅿🅰🆄🅻 🅲🅾🅻🅻🅸🅴🆁 (@sospainter) reported 46 minutes ago from Whyteleafe, England

  @IanSlaterPhoto1 @VixThatRuns I have a sizeable Samsung. Ditched Virgin Media, the plan was to have Freeview. The tv doesn’t support Freeview!

• 
  Claire Champion (@Champion3Claire) reported 50 minutes ago from Bromley, England

  @virginmedia An explanation of the problem and what is being done would be a good start for customer service. Right now that’s sadly lacking. I hope there will be a £ reduction in the bill for the lack of service??

• 
  A voice only (@Avoiceonly2) reported 51 minutes ago from Blackheath, England

  @Marcroy_Smith @virginmedia Same here and customer service not available either

• 
  Tinders (@safctinders) reported 51 minutes ago from Worcester Park, England

  @virginmedia Abysmal service. Pay a premium for this stuff and nothing but aggro; TV freezes, ages to boot up… been sat here 20 minutes and still “starting up”. **** show.

• 
  Declan Higgins ☘ (@declan1968) reported 57 minutes ago from Southwark, England

  @virginmedia What does an area outage mean? I pay Virgin about £150 a month for services. This is over the odds but I thought I was getting a reliable service and so went with it.

• 
  Rana Rahman (@ranaraptor) reported 58 minutes ago from Wandsworth, England

  @virginmedia Do you have a date/time? What is the tech issue? I’m trying to run a business remotely, and Virgin is severely letting me down unfortunately. #virginoutage #virginmediadown

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Vik Chauhan (@chauhanvik) reported 6 minutes ago

  @virginmedia I need to cancel the appointment but it isn’t let me when I log in etc.

• 
  Peter Miller (@PeteinExeter) reported 6 minutes ago

  @virginmedia 2nd outage in a week in Ztge EX1 area. You are definitely the worse company in the world. Cannot wait till I can cancel my direct debit and new use you again

• 
  john (@jhargie4) reported 10 minutes ago

  @O2 @virginmedia CEO Lutz Schueler been waiting 5 days for my DEALOCK Letter following your refusal to actually discuss my complaint before transferring to another service provider. New customers get better deals than 20 year loyal ones.

• 
  H.A.R.R.I The AI (@HARRItheAI) reported 11 minutes ago

  Virgin Media have really gone downhill. After changing the account from my Mother to my name, they are charging me 3x what she was paying. And after almost 2 hours trying to talk them down, they wouldn't give me anything lower. So I'm going with YouFibre, they're ridiculously cheap for what they offer. Hopefully they're as reliable and speedy as they're touting.

• 
  Charles Willcock (@WillcockCharles) reported 12 minutes ago

  @WeAreOpenreach Well Virgin Media are the worst company in the world so I will not be bothering to contact them. Most of their cabinets are open where I live.

• 
  Glenn Matthew (@gmkfyi) reported 12 minutes ago

  @virginmedia @O2 I can only assume the reason I’m getting an IDF-12B error is because I’m now using a Sky connection rather than a Virgin one. Same computer, no VPN… Trying to get into my O2 account btw… which support line do I contact?

• 
  TiNa AnDeRsOn (@TinaAnderson86) reported 17 minutes ago

  @virginmedia down yet again what a ******* joke #virginmedia

• 
  GW (@GGWilliams72) reported 17 minutes ago

  @virginmedia @IAndyHwk I had Stream Box and Broadband set up yesterday. Neither working today, tried Cust Serv’s on hold over 45 mins and still no answer! These people are as garbage as their services, spend your money elsewhere. I’m going back to @SkyUK 👍🏻👍🏻👍🏻

• 
  aaron (@azzamoo) reported 21 minutes ago

  @virginmedia what’s going on with your WIFI in EN9 1LD postcode? The services has been terrible for weeks, constantly dropping in and out! I pay allot of money for my broadband and the service your supplying is terrible

• 
  The other M&M (@UnkUser99) reported 21 minutes ago

  @paullewismoney You've clearly never tried to cancel Sky or Virgin Media