Virgin Media Outage Report in Purley, Greater London, England
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The latest reports from users having issues in Purley come from postal codes CR8.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Purley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (41%)
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TV (35%)
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Wi-fi (11%)
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Total Blackout (8%)
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E-mail (3%)
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Phone (1%)
Live Outage Map Near Purley, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, Greater London, City of Westminster, Croydon, Hounslow, Epsom, Kingston upon Thames, Caterham, Southall, Sutton, Beckenham, Twickenham and Sevenoaks.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
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Gemma Holyoak
(@gemmaleigh_h) reported
from
Camberwell, England
@virginmedia It says no known issues when it’s still not working. It did the same yesterday
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Alex Douglas
(@AlexDouglas1998) reported
from
Kingston upon Thames, England
@virginmedia can you sort your service out please, fourth or fifth day in a row now wifi has dropped 2/3 times a day for the whole street
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia intermittent internet now for 2 days and no answers from you. Dreadful service. #virginmediadown
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A.j. Stranger #UTAG
(@AStrangerJ) reported
from
Bromley, England
@virginmedia I’ve had your service installed this evening, but I’m only getting about 6 channels. I thought I was getting 100+. Been on hold with your customer services now for 25 minutes and still haven’t spoken to anyone. Not exactly a great start 🙄
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginhelp @virginmedia #internet #communityfibre I have just spoken to the useless Virgin cust service in Indian (they hung up twice) they refuse to offer some bill credit for loss of service all day yesterday. Disgusting rip off company AVOID!
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martha robinson
(@martharob1) reported
from
Richmond, England
@virginmedia No change. This has been going on for weeks and each time we call, we are fobbed off - no one seems to want to help.
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Alex Douglas
(@AlexDouglas1998) reported
from
Kingston upon Thames, England
@virginmedia did it the other day i don’t remember im afraid, since it’s an intermittent problem it’s hard to reboot it before it’s come back on
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reme campos
(@remecampos) reported
from
Kensington, England
@virginmedia my internet it’s not working this morning, again!. It keeps happening very frequently and when it works it’s very slow! I can’t reach your site ether. Postcode W11
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James Baroque
(@jamesummer2) reported
from
Esher, England
@JustMeBeingMe4 @virginmedia Use Bt WiFi and hub, I'd never touch Virgin with the hairy swindler !!
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia I sent you few message since 11am today. And I’ve noticed that you’re replying to everyone except me. Can you tell me what is happening in SE18 3AU area. I don’t have internet but I have to work, please help
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@jmc_what @virginmedia I’ve just got through and they say there’s a problem with my hub, which I question as I’m in London and there are loads with Virgin internet issues.
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia Yes, still. So for the past 2 hours I have no internet at all @virginmedia How long I can wait until someone will answer the phone or reply to my txt. It’s ridiculous. Seriously thinking to give the notice. Your service is the worst I’ve had, met
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Lawrence Hooker
(@goonerlgh) reported
from
London, England
@virginmedia I rang back until the office was open. Router being changed (after reporting problems for several months) My tweet was to say it'd be good if the answerphone message gave the Opening time so people know when to call back...
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IvernelleSita
(@IvernelleSita) reported
from
Eltham, England
@virginmedia But I did everything. And still nothing. Seriously there must be some solutions, way how to fix it. Been patience enough for the past weeks. But I need to work & to do it I need be connected to internet. So....
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martha robinson
(@martharob1) reported
from
Richmond, England
@virginmedia as a key worker, delivering Teams lessons online, I would expect any broadband issues to be responded to immediately. Sadly, this has not been the case; despite repeated complaints about the broadband dropping out mid lesson, you have not resolved the issue.
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Kate Thornton
(@k8_thornton) reported
from
Camberwell, England
@KerryAGodliman @virginmedia It’s not sodding FINE!! It’s not working!
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@giltranator @virginmedia Solution is an exchange based internet service provider. BT etc...
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Seems it has started to go wrong yet again - 6 weeks of poor service so far.
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Chase D'Cunha
(@chasedcunha) reported
from
Bromley, England
@virginmedia Thanks John. Perhaps taking it down as a listing available on Xbox One via the Microsoft Store would be a good start.
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Dan Marsh
(@DanGosBig) reported
from
Lambeth, England
@virginmedia another week, another loss of broadband service. And your status update suggests no fix until 4pm today, without providing any details. I expect a big drop in my bill this month
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tim
(@timlovell50) reported
@virginmedia But that is your technology you don’t use same line because it is down the internet line not phone line because if it was when the internet goes down then so does the phone line
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Ashlea Cummins
(@AshleaCummins) reported
@vmbusiness Pls advise how I register loss of service for compensation; nothing happens when I enter my last name on the relevant page of your website. I’m currently unable to operate my business due to yet another outage and having to wait 4 days for an engineer is unacceptable.
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NoSoyElGüero 🐀
(@ChrisPen1980) reported
@virginmedia Hi what are these issues? I work from home and it's been up and down the last 24 hours with engineer expected to fix it by tomorrow now
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Gareth Northcote-Rees
(@Gareth_J_Rees) reported
@virginmedia Mobile phone, my land line phone is not working (Need to get a new one, I know that’s not a VM issue). Hopefully you can see my frustration I know it’s not your fault. All I want to do is order a 2nd WiFi pod. Waiting 7 1/2 hour isn’t good enough.
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Craig Jewkes
(@J3wky) reported
We get our cabling issue sorted for our internet after 6 months of issues and multiple visits and now the connection has died. Expected repair some time tomorrow. Is there a worse ISP than @virginmedia I really don't think so. #nosurprise #internet
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AfRetro | Twitch
(@AfRetro) reported
@virginmedia ok its saying issues with tv and broad band currently , any details and an eta plz ?
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Gareth Northcote-Rees
(@Gareth_J_Rees) reported
@virginmedia I hope you don’t mean I am making it up, I ve tried technical support, billing and and leaving (retention). Also there is a cost on mobile phones. Obviously there’s nothing you can do to help so this is a futile task. Best I seek alternative WiFi providers.
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Amy Tweedle
(@AmyTweedle92) reported
@virginmedia I cancelled our package yesterday, the agent confirmed cancellation and gave instructions for returning equipment after disconnection. Today I've been emailed about a change of package. We clearly said we wanted to cancel in writing. Why have we been sent this?
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Gareth Northcote-Rees
(@Gareth_J_Rees) reported
@virginmedia Only for free numbers like 0800. Last time I called I was charged, any way that’s not my point. If I can’t get through via phone, no response on chat after 8 hours, think we have established that the forum ain’t gonna solve my issue today, what other options
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🏁Ruth Maxwell-Hudson🏁
(@ruthm4x) reported
@virginmedia the login process not working & going round in circles? I want to look at changing my package to one I found yesterday, but I can't get in.