Virgin Media Outage Report in Purley, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Purley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Purley, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Fulham, Acton, Lewisham, Southwark, Bermondsey, Coldblow, Croydon, City of Westminster, Thornton Heath, Sidcup, Isleworth, Welling, Charlton and Beckenham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Fulham |
Internet | |
| London |
Wi-fi | |
| Acton |
Wi-fi | |
| London |
Wi-fi | |
| Lewisham |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
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Jonathan Blackmore
(@myatt1965) reported
from
Merton, England
@virginmedia 8 pound credit for 4 days with no service in SW19! Not the best customer retention strategy. 😫
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H‼️
(@bigH_7) reported
from
Wandsworth, England
@virginmedia so when we give our 30 day cancellation notice because of your shitty service you decide to cut the internet out every few hours you ******* chuths
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David Clark
(@DavidClark38) reported
from
Richmond, England
Hi @virginmedia you seem to have sent me my latest bill without any reduction for the 4 days without any service leading up to Xmas (TW12 postcode). Can you let me know when compensation will be refunded. Thanks.
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia 3 of your tech support staff say it cannot be changed. I know it can be. Your staff are either incompetent or lack customer care
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Andrew Rogoff
(@andrewrogoff) reported
from
Richmond, England
@virginmedia The issue’s been resolved. Please just fix your terrible status reporting and update system.
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia We are struggling to talk to your teams on the phone @virginmedia to discuss our refund for our 4 day loss of service. Getting fed up with this.
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia No, but more failed, incompetence calls with tech support. Forums cannot change your servers, but tech support can Another few days of waiting with heavily restricted services and no sign of client service.i have spent over 20k with you over the years.
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Jack Reed
(@jackreed08) reported
from
Bromley, England
@virginmedia Not only do I have TV issues also my internet keeps dropping out! And yes re booting it does sort it out but rather annoying clambering behind the TV all the time 🤬
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m a r y
(@maryhippychick) reported
from
Hounslow, England
@virginmedia absolutely appalling service recently like this customer
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Munira Wilson MP
(@munirawilson) reported
from
Richmond, England
@PhilippaNewis @virginmedia I think the so-called compensation offer is inadequate and the process to secure it is appalling too. @VirginMediaCorp CEO is about to receive a letter from me where this very point is raised, along with a number of other issues relating to the outage.
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Mrs R
(@KateRenton) reported
from
Merton, England
@virginmedia It was registered online with yourselves. You’ve still sent me a full invoice for loss of service in December. Don’t send me links I’ve already completed.
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Andrew Rogoff
(@andrewrogoff) reported
from
Richmond, England
@virginmedia Yes, it was listed there but the 1st page in my account said there were no known issues. Come on, I think you know exactly what the problems are with your rubbish status updates.
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia Only after I set a disconnect date, even then I was given conflicting data. The solution is to send me a new router, when there is nothing wrong with mine!
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Mike Morrison
(@RapidBI) reported
from
Hounslow, England
@virginmedia I pay for customer service, not low cost forums. I pay a lot for a premium product, I guess you have just lost a 20 year customer
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Mrs R
(@KateRenton) reported
from
Merton, England
@Chelsea1504 @virginmedia We lost service on Thursday 19th December at 9:30 am we regained service at 6:00am on the 23rd December. There were talks between @virginmedia and local Cllrs that full refunds will be given from first to last day. Let’s hope that @virginmedia doesn’t go back on their word
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Brian
(@BrianBr48598668) reported
from
Camberwell, England
Virgin media are so shit
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Daphne & Jake
(@madamdaphne) reported
from
Camberwell, England
@virginmedia Fishy when a company offers discounts to new customers when it can’t deliver a reliable service to existing customers paying the full wack for years
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bruttium
(@bruttium) reported
from
Merton, England
@virginmedia I called yesterday about this xmas chaos plus the bill I just received and the lady didn't know what I was talking about. I said I was considering leaving VM and she promised her manager would call within 2 hours. Never happened.
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Bill Adams
(@theworstbill) reported
from
West Molesey, England
@Kelly1dm @virginmedia I haven’t even got the service yet! I’m dreading it not working in future and having to call them again!
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Sab
(@28Zizou) reported
from
Merton, England
@virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Millie Wynter
(@MillieWynter) reported
@virginmedia I have already gone through the Virgin Media Complaint Procedure. There is NO debt. Staff at Virgin Media have created false debts and registered them on Debt Registers. Virgin Media are NOT members of Ofcom. Who owns Virgin Media? Who are you?
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Martin Bannerman
(@Mabbannerman) reported
@virginmedia even been to a restaurant and had to wait for food, only to be told "it's coming" then getting the bill to pay for the food you haven't received but being forced to pay and go hungry? It's kinda how it feels having you "provide" my TV and Internet service. #awful
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Robbie Phillips
(@RobbieP99625428) reported
from
Aberavon, Wales
Virgin Media nightmare to get advice and problems sorted
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Victoria Louise💚💙
(@thefaheyfamily1) reported
@virginmedia hi think our router has run it’s course. Had same one since we joined virgin. Think it’s why our wife is intermittent and slow. Can’t find any way to contact and website says factory reset which we have done several times
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Adam Johnsen
(@aj2o12) reported
@virginmedia I’ve spent at least 8 hours on the phone to you in the past 3 weeks and have got no where! Each time I call they say the external work will be done on X date and then it never happens! One week they told me every single day it would be that day but nope, still not been done!
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Swamp King
(@Swamp_K1ng) reported
@virginmedia I rang custoner service and I have 2 option, 1st I have to pay £99 for engineer to come and reposition the router, 2nd I will get a booster which I'll have to pay extra £5 on top of the contract amount. I have been lied and now I have to pay extra for their carelessness.
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Gary McSloy
(@garymcsloy) reported
@virginmedia The Internet service I’m receiving currently is unsatisfactory and unacceptable It’s constantly breaking down as is my neighbours who are also on virgin Can you please look into the service on Chatham Grove m20 1HS?
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Brian
(@callmeprimey) reported
If it was up to me this damn family wouldn't be using **** talktalk but I'm not the one who pays the bill so I rightfully don't get a say even though we could have better speeds for the same price with Virgin Media.
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Celine Gilbert
(@CelineG67543720) reported
@virginmedia Signed up to Premier sport to watch a match - now totally impossible to cancel on the virgin website. Wasted an hour trying. A most pernicious trap. You should be ashamed of yourselves.
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Sandy
(@sndynt) reported
@virginmedia need help please, hello, the modem we have is so old and we’ve had virgin media for years. The interest seems so much more slower, how do I go about getting a new modem as I’m having to reset it at times to see if it helps the speed?!