Virgin Media Outage Report in Purley, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Purley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Purley, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Purley, England
The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Southwark, City of Westminster, Kingston upon Thames, Westminster Abbey, Croydon, Caterham, Redhill, Leatherhead, Southall, Orpington, Hounslow, Bromley, and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 12 minutes ago |
|
Hammersmith
|
Wi-fi | 3 hours ago |
|
London
|
Total Blackout | 5 hours ago |
|
London
|
Total Blackout | 8 hours ago |
|
Hammersmith
|
Internet | 9 hours ago |
|
London
|
Internet | 10 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
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Om3gaPh0enix (@Om3gaPh0enix) reported from Whyteleafe, England@virginmedia Your website said that by 23:30pm last night the issues would be sorted it is now 10:45am the next day and it's still not sorted why am I paying for a terrible service??
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Elizabeth Silva (@faysasilva) reported from Kensington, England@virginmedia I have not internet in my flat in EC1V9ET since Monday. No explanation no comment and after calling the Customer Service team every day for an update today I was told that I should not be working from home if I’m not a business.! So that’s just 👍 great. That’s why 1
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Jazzhk (@aejazk) reported from Bromley, England@virginmedia Hi, I have 1GB line on Hub 4. When I start my MacBook I get 500gb, if I leave on standby for 15-20 minutes it goes to 20 mb unless I restart my laptop which is so annoying could someone please help me to stay on the same speed all the time
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Mario Bucolo (@mariobucolo) reported from London, England@virginmedia Or need please an email where I can wrote to solve some problems. Absurd can't communicate
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Donnchadh (@dkurland92) reported from Brentford, England@virginmedia is the service down across #london or ?
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Laura Greenaway (@LauraGreenawa12) reported from Merton, England@BeckyEverson @SkyUK @virginmedia Nope, virgin always lagging or down completely, have to reboot or switch between 2g or 5 g
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Lee James (@winetaff) reported from Esher, England@virginmedia 1h 15 jon the phone just to try to get my TV service up and running and now being told no service until the end of the month -computer says no to getting an engineer around unless your broadband is not working either -surely a better way #rubbishcustomerservice
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Deborah Barnard (@pantolady) reported from Bexleyheath, England@JulieBoon @kimbochambers I think it was a Sky problem. Ours was fine on virgin media x
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Mario Bucolo (@mariobucolo) reported from London, England@virginmedia With 20 devices connected to reinstall? What's? This is a solution? Wow thanks
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Alison Mackenzie (@Alison1mackITV) reported from Richmond, England@virginmedia I can now get WiFi again - not sure what was causing the problem - thanks
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Mario Bucolo (@mariobucolo) reported from London, England@virginmedia Please i need to have assistance on some Wi-Fi problem and in friend referral. Can't find in the help pages, need a human contact thanks
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The Honourable Jack Bremer, Laird of Loch Borralan (@jackbremer) reported from Wandsworth, England@virginmedia All, got builders in, need to talk to someone The point I was making was your app is bad
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Kim Weston (@kimweston90) reported from Bromley, England@virginmedia don’t appreciate being hung up on by your despatch team. I’m aware of an issue today in the SE20 area, however I have had issues with my connection for the last week - could you please help since your call centre won’t?
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Om3gaPh0enix (@Om3gaPh0enix) reported from Whyteleafe, England@virginmedia AN ESTIMATED FIX TIME OF 11:30PM ARE YOU KIDDING ME!!! AND YET YOU'LL STILL GOING TO BE CHARGING ME EVEN WHEN I HAVE NO SERVICE
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Stephen (@pennacksplace) reported from Camberwell, EnglandHoly **** @virginmedia sent me a refund for an error on a broadband account that was closed over 5 years ago 🙌
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James Meredith (@Jamesmeredith) reported from Camberwell, England@CommunityFibre @virginmedia #broadband #internet I cancelled Virgin Media broadband in January due to poor customer service and very poor upload speed. Community Fibre are an amazing company! Speeds upload & down 150meg half the price of Virgin. Cust Serv outstanding!! CF!👍🏻👍🏻👍🏻
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Noplace4heroes (@tillett81) reported from Edenbridge, England@virginmedia Come on virgin media stop all the scams coming along I’ve just had another one phoned me up to say but I’m having problems with my Internet again And want me to log into my computer Take control of it we pay for this service and we want to be protected by you so plz
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Om3gaPh0enix (@Om3gaPh0enix) reported from Whyteleafe, England@virginmedia for something that's costing me a lot of money your service really is sub par at best! #virginmediadown
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Lee James (@winetaff) reported from Esher, England@virginmedia Apparently a local fault but my signal test says no issue -still not resolved and still no TV -follow up call that was promised within 3 days hasn’t materialised (Day 6 and counting)
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Bhavini Shah (@BhaviniShah) reported from Bexleyheath, England@virginmedia Thanks - it's actually a poor customer service complaint. I'll send a text. Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Glenn Robbie Roberts (@meansy73) reported@virginmedia Completely down. Solid green at the top flashing green at the bottom. Website say’s estimated back on line tonight at 2120.
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Rajiv Shah (@itsRajivShah) reported@virginmedia Exactly the same. Was refused an engineer because they couldn’t complete diagnostics… because the connection was down
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Antonia Jackson (@jackona80) reported@virginmedia I did that last time; not only did it not work, but I lost all my (useful) browsing history, (including my Wordle stats 😭). Is there no other fix?
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larry gomez (@lg3807) reported@virginmedia If your online complaint is not working, remove it or put a notice.
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Yvette (@Aliceshackles77) reported@virginmedia The service status tells me sorry we are having issues try again later. Yeah same problem mate
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Shannon Shiell (@ADSZumbaGlasgow) reported@virginmedia regretting leaving Sky already! Stone walls means connectivity issues. Promised an extender on subscription - none came . 3-5 wait so ring doorbell inoperable leaving me vulnerable to bully next door. 2nd extender request will take me past cooling off - v sneaky!
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ScooT Aka Scott (@MusicScott96) reported@virginmedia I need desperate help and I can’t get through on the phone . My Dog ate my remote and need a replacement can you guys help?
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imster (@immyp52) reported@virginmedia Yes he did am not happy about this poor customer service
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Glenn Robbie Roberts (@meansy73) reported@virginmedia That I will be sent a text with a link that tells me it’s not working.
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Kevin Haresign (@KevinHaresign) reported@virginmedia I took a new contract out which includes Netflix. I have tried calling to resolve this, WhatsApp and other means and am still being let down here two months in. I am very disappointed sadly.