Virgin Media Outage Report in Purley, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Purley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Purley, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Hammersmith, Southwark, Bexleyheath, Southall, Mitcham, Redhill, Bromley, Epsom, Wandsworth, City of Westminster, Barnes, Hounslow and Caterham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
||
| Croydon |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
God put me out of my misery - holding on the phone to @virginmedia for more than four hours! Spoken to many people who put me through to other people but no one helps me. It’s the same 2 crap songs. At least get a playlist 😢😢😢
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Ciaran
(@Ciaranfff) reported
from
Southall, England
@virginmedia fix my wifi you *****
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
@virginmedia Well I spoke to so many people, trying to get my wifi booster which is part of my package! Customer service, technical, sales and retention but they all said someone else had to help, ended with Willard in retention but after the last half hour on hold had to put the phone down
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Rixy
(@AshleyRix1) reported
from
London, England
@virginmedia your internet is a disgrace I’m defo leaving use tomorrow every single day I have problems with use and I don’t do anything about it constantly taking money every month and I don’t get what I pay for
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kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia No I tried the virgin media app messaging service and was told the best deal on my current package would be £122per month rather than the current £90
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Samantha van Leeuwen
(@SamanthaLeeuwen) reported
from
Bromley, England
@virginmedia Outdone yourselves today. 8 months of issues and today the booked engineer chooses not to come as doesn’t think he can help. No comms, all day waiting, now 2 hours waiting for callcentre. #disgusted #virginnotcare #moneyfornothing
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Graham
(@GR4_H4M) reported
from
Epsom and Ewell District, England
@radale @virginmedia Extremely! Possibly the WORST company I’ve dealt with..... and even after all that they still didn’t cancel the contract!
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kevin lansdown
(@kslansdown) reported
from
Richmond, England
@virginmedia CW.—— No need . My problems were solved and a new contract sorted!!!! Many thanks🙏🏻
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carly cella
(@CarlyCella) reported
from
Wandsworth, England
@virginmedia another day of no internet and useless customer services... WHAT IS GOING ON
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🏴🇯🇲🇮🇪 Anthony Morgan
(@Anthony_Morgan_) reported
from
Brentford, England
@virginmedia is there an outage in NW6? Any info would be useful. That way I can let my employers know why I'm not wfh.....
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Phil Swallow Photography
(@philswallowpics) reported
from
Croydon, England
@ItsDaveClayton @virginmedia Business or Residential service? We switched to VM Business two years ago and it is night & day better. Wi-Fi switched off at router and BT Home Hub used to distribute Wi-Fi throughout the house. I get 550 to the house and over 200 in other rooms
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Adrian Malaiet
(@malaiet) reported
from
Hammersmith, England
@virginmedia worst internet provider in UK, appalling service
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Roy Pio
(@RoyPio1) reported
from
Southall, England
@virginmedia 16 hours on the phone just trying to get a WiFi booster your customers service is a joke 🤬🤬🤬🤬
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Olga
(@olgabudimir) reported
from
Wandsworth, England
@virginmedia anyone able to offer support today? Holding on for 22mins so far 😟
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia been on hold for 2 hrs 15 mins trying to book engineer to fix tv service & just been cut off😡😡. same prob that was allegedly fixed by engineer on 29 Sept (obviously wasn’t as still happening). Tried going online but no help!!
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Gerasimos Klaoudatos
(@Makis39277470) reported
from
Richmond, England
@virginmedia I am with you for 7 years. I am trialing EE in an effort to get rid of you. In Nov, broadband was appalling, 3 days no service, inconsistent all the other times. Drops during business calls. Customer service totally absent. Emailed CEO no response. Shame on you
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Rob McGowan
(@Urzzz) reported
from
Bromley, England
@virginmedia is there warnings about scams on your website? Had the 3rd call within 1 week claiming to be Virgin Media, there is issue with your internet one. Few people might fall for it.
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Estelle Levacher
(@Goldenlocks) reported
from
Richmond, England
@virginmedia my husband has been on hold trying to call you for over an hour! We pay over £100 per month, this service is unacceptable ! We’re leaving!
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Emily Drabble
(@EmilyDrabs) reported
from
Camberwell, England
@virginmedia But can I order the free ones that are part of my deal? That’s been my problem that no one has been able to sort out!
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Fiona Duggan
(@fionaduggan) reported
from
Wandsworth, England
Dear @virginmedia #VirginMedia I have never experienced such shite customer service. Utterly utterly shocking, remote working or no remote working, is there anyone working. If a communications company can't do better? And your website is also pants. Yours non-faithfully,
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kirstin R
(@Scotlongirl1) reported
@virginmedia In Virgin Media world only - I have left home suppliers before and I have never been held to ransom in this manner. It feels like the final insult. As I said I am done.
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Geoff
(@stromberg63) reported
@virginmedia No need to apologise I come to expect poor everything from @virginmedia
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Emma Carr
(@EmmaBabeyy93) reported
@virginmedia what's going on with our services now? WiFi & TV down... What's the excuse now 🤦🏼♀ everything's just gone off wifi is flashing green and not doing anything.. Are you literally incapable of providing the service I PAY FOR...beyond a JOKE now
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Harpreet Kaur Minhas
(@HarpreetKMinhas) reported
@virginmedia Yes I have tried this, I have relatives on the same road to me not having the same problems! This is impacting my ability to work as well as look professional!
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#AOSFusion
(@Fusionvfx_) reported
Can I get some help real quick, my downloads on chrome have gone from an average of 10mbps to 100kbps. I’m currently on a 2.4ghz network and upgrading my network card soon to a 5ghz as I have virgin media gigabit wifi. I’m on laptop with no eithernet
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Jemma
(@JemmaDaniella) reported
@virginmedia Still no returns package sent to me. 54 days after first requesting. I’ve requested several times now. You’ve sent a letter saying you will charge me if I don’t return it in 9 days. Tried to file a complaint online but because my account is closed it says I can’t.
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Chris Cotton
(@ChrisCotton20) reported
Hi @virginmedia can I have some assistance? My V6 box stopped giving me pictures so I swapped with another, can I have replacement please? And the cables that feed the building i live in are exposed, I think we need some work doing with the connection before something bad happens
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Dorian Kelly
(@illuminati500) reported
@virginmedia Nevertheless it is disgusting that you care more about a chargeable service than you do about stopping nuisance calls with a simple piece of software which will cost you nothing to use
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Emma Carr
(@EmmaBabeyy93) reported
@virginmedia Aparantly there is a problem in our area but its not going to be fixed until 7pm. I have work to do, so what do you propose we do now, its a regular occurance this, i don't pay £70 a month to not be able to use the internet, we all need to be refunded for loss of service also
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Gordon Leach
(@GordonLeach15) reported
@virginmedia The community will not be able do help as we need an engineer out