Virgin Media Outage Report in Purley, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Purley, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Purley and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (15%)
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Total Blackout (11%)
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TV (8%)
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E-mail (6%)
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Phone (3%)
Live Outage Map Near Purley, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Bermondsey, Southwark, Bromley, Lewisham, Acton, Wandsworth, City of Westminster, Redhill, Surbiton, Lee, Hounslow, Carshalton and Epsom.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Total Blackout | |
| London |
||
| London |
Internet | |
| Bermondsey |
Internet | |
| Southwark |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Purley, England
Latest outage, problems and issue reports in Purley and nearby locations:
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Roger Highfield
(@RogerHighfield) reported
from
London, England
@virginmedia l have lost the internet - any issues in Greenwich/area 21/SE10 and, if so, when can l get my life back!?
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@LisaPeace3 @virginmedia Exactly this unfortunately. They’ll just have to put up with me exposing them on here everytime they have ‘technical issues. X
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Rana Rahman
(@ranaraptor) reported
from
Wandsworth, England
@virginmedia your service is down. Again. It’s been abyssal all day. I’m in SW11. #virginmediadown
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Ian Edwards
(@iann_edwards) reported
from
Croydon, England
@virginmedia doesn’t let you speak to people that can solve problems..
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia #internet So glad I left Virgin a year ago. I have much better speeds at half the price. Virgin are expensive and customer service the worst I have ever experienced.
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@Paul_Tags @virginmedia There are consistent issues with Virgin Media going down in London SW11. It seems to happen on a weekly basis. I’ll definitely be changing provider.
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Ridhima Tomar
(@Ridhima88) reported
from
Bromley, England
@virginmedia @virginmedia your customer service agents who we spoke to are also unprofessional. They hung up on us! I’m definitely pursuing this in consumer forum, amount of harassment we have been out through today is unacceptable @CountyCourts
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The Misadventures of Stevie P
(@superpaddiepads) reported
from
Bromley, England
@bywarner @Jenn7_4 @virginmedia Their customer service has always been appalling. Hence why I’ll never use them for anything again.
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
@virginmedia It’s up and running now though I favour it a temporary fix as it’s a repetitive issue in Wandsworth and needs addressing. I pay a premium as opposed to going with a cheaper provider to avoid precisely this scenario. It’s far from a satisfactory service.
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia WiFi is down in the London SE7 area yet again - that's the 3rd time this month. What's the 'engineering fault' this time, eh? Is it incompetance, apathy or a combination of the two? When will my service be resumed???
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Steven Hunter🏴
(@sculptorini) reported
from
Eltham, England
Here we go again. #virginmedia Wi-Fi/broadband constantly dropping out. I'm so sick of it. I was close to leaving but they offered me a good deal. They forgot to point out "its cheaper because we're still going to give you a **** service." @virginmedia
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Gemma Matthews
(@GemMatthews) reported
from
Croydon, England
@virginmedia Seriously? This is appalling- so I’ve had to pay to travel to work today because you didn’t provide the service I am paying a small fortune for. And there is no compensation?! Seems a very one sided arrangement
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Richard Pettet
(@richardpettet) reported
from
London, England
@virginmedia And the reset password page doesn't work either. Same issue. I've seen others reporting this.
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Gemma Matthews
(@GemMatthews) reported
from
Croydon, England
@virginmedia Thanks for clarifying. Anyway I’ve now been without broadband and landline since 8.30am, back from unplanned trip to office for their wifi to find that service is not going to be fixed until 9am tomorrow! This is the second time in a month I’ve been without service all Friday. 😫
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Gemma Matthews
(@GemMatthews) reported
from
Croydon, England
@virginmedia Thanks…what about some kind of compensation for poor service? How do I claim for this?
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Ganesh Uttam
(@ganeshju) reported
from
Brentford, England
@virginmedia Internet and Wifi is down
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nH
(@nhirani1) reported
from
Brentford, England
@virginmedia Virgin broadband down in HA9 - can I get a DM pls? The customer experience for support is very bad.
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Jay
(@skip_0889) reported
from
Lambeth, England
@virginmedia your service is so appalling I’d like to know how I can leave without being harassed for charges please. We manually paid a bill and cancelled a direct debit to change bank details and you have messed up so badly I’m done. #fail
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Jess Gamble
(@_jessgamble) reported
from
Lambeth, England
@virginmedia the service has dropped a few more times since this morning but is currently back on. it has now dropped over 5 times today, and it takes over 15 mins to be connected again
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Samantha Ovens 🏳️🌈 La!
(@SamanthaOvens) reported
from
Wandsworth, England
Here we go yet again. Quelle surprise @virginmedia down in SW11 for the past few hours. Warning to anyone in South London, avoid them as your broadband provider. It truly is an awful service.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Kelly Ward ( was Collins )
(@kelly1latorre) reported
Word of warning when a sales person rings you from virgin media just hang up !!!!
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Becci Wells
(@beccieee77) reported
@virginmedia 18.50pm till 21.09pm spent on what's app Wednesday I didn't have time today to spend that long to be told noone can help . Please call me at 5.05pm this evening.
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OFFICIAL GFFCONTWITCH 🇬🇧 Farming plays G.S.P
(@gffcontwitch) reported
@virginmedia I wasn't wanting ofcom to help me reduce my internet package, I wanted help in seeking where I stand in reporting virgin media as a company for ripping off customers
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Dave Dawes
(@davedawes) reported
@virginmedia I am sure you have a huge file on this issue and I have various printouts of web chats. Every time it ends in yet more apologies for people failing to make a promised phone call and a promise that this time someone definitely will ring. Then they don’t.
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Dave Dawes
(@davedawes) reported
@virginmedia If you want to look at all the transcripts of the customer service then look up account 724835002. Virgin don’t appear care about complaints, they just want people to stop showing them up on Twitter. And they want to cover up the fact that no-one is alive in their complaints dept
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gary head
(@Headie_38881) reported
So what is wrong with @virginmedia signal today
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Janette Sykes
(@JanetteSykes10) reported
@virginmedia Let down again! I've been waiting 72 hours for a complaint call back. Been advised to contact the same number yet again!!! What for? To wait another 72 hours! Can someone higher up the chain please help!!!
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OFFICIAL GFFCONTWITCH 🇬🇧 Farming plays G.S.P
(@gffcontwitch) reported
@virginmedia No but I reported it to them and they can help, that's why they are called @ofcom
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🌼🌻🌷
(@IMD1993) reported
@virginmedia internet has been down all day now in Charlton, SE London (the whole street is complaining). Any idea when it will be back and working?
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Wilko
(@JWilko1983) reported
@virginmedia Thanks for the reply. I’ve just checked and it says no issues