Virgin Media

Virgin Media Outage Report in Orpington, Greater London, England

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The latest reports from users having issues in Orpington come from postal codes BR6.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Orpington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Orpington, Greater London, England 03/01/2026 20:10

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Orpington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Southwark, London, Paddington, City of Westminster, City of London, Newham, Redhill, Mitcham, Welling, Islington, Beckenham, Stratford, Barking and Bexleyheath.

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City Problem Type Report Time
United KingdomCroydon Internet
United KingdomSouthwark E-mail
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomPaddington Wi-fi
United KingdomSouthwark Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Orpington, England

Latest outage, problems and issue reports in Orpington and nearby locations:

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.

  • Adrianmilesarch Adrian Miles (@Adrianmilesarch) reported from London, England

    @virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.

  • billosmond bill osmond (@billosmond) reported from Camberwell, England

    @virginmedia Just to update you. Engineer came round on Monday and informed me there was a local issue with broadband that @virginmedia were aware of and was surprised I had not been informed. The last engineer who came round seemed unaware of this!!! How do I get compensated? Anyone know?

  • devanHD devanHD (@devanHD) reported from Lambeth, England

    **** #virginmedia No Broadband, No Tv and No Landline #SW2. Been an hour already, sort yr **** out or lose another 200,000 customers this quarter! Up To You!

  • ReneeDoegar Renee Doegar (Cohn) (@ReneeDoegar) reported from Lambeth, England

    @virginmedia wifi down in Brixton (SW2). It says you’re not getting it fixed until tomorrow?! Any chance it will be done sooner than this? It’s a pretty vital resource for many of us right now!

  • AdiStaempfli Adi Staempfli (@AdiStaempfli) reported from London, England

    I understand it takes time to replace fibre optics. I don‘t understand why @virginmedia sends out messages that are plain wrong. My connection is not working, has not been working ever since Tuesday evening. Is this to avoid having to pay back customers?

  • tonywiseman1976 Tony Wiseman (@tonywiseman1976) reported from London, England

    @virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!

  • howedali VanHowe (@howedali) reported from Lambeth, England

    I am trying working from home however there is no internet service in SW9 0RH from yesterday morning, that’s a shame @virginmedia @Virgin !!!!

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    Yet another night of Virgin Media going down yet again. SW16. @virginmedia #virginmedia

  • KBHeadteacher Keith Barr (@KBHeadteacher) reported from London, England

    @virginmedia any chance of connectivity @KenderSchool ... ? Any help would be welcomed, please...

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    @virginmedia without a doubt the worst company I've dealt with. But they have a great person in Stefano, an engineer in the SW4 area. He has actually gone above and beyond to provide some customer service. I hope Virgin notice this, but they probably won't.

  • chinaheart7 Karen Louise 💙💞🌈🙏 (@chinaheart7) reported from Dartford, England

    @Matthew_Wright @virginmedia Go to BT. Never had any BS from them.

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    5th visit in 20 days from @virginmedia today to fix my broadband. Am I confident they'll actually give me the service they charge me £112.50 a month for? Am I hell. Can I actually get thru and speak to a virgin employee? Don't be ridiculous.

  • Adrianmilesarch Adrian Miles (@Adrianmilesarch) reported from London, England

    @virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.

  • JamesJWalsh James-J Walsh (@JamesJWalsh) reported from London, England

    @virginmedia I have been “on hold” since 1851 for a customer service agent. This is kinda cementing my view of needing to leave.

  • billosmond bill osmond (@billosmond) reported from Camberwell, England

    @virginmedia Just tried that. Endless waiting and ended up exactly where I started. Just can’t speak to a human and explain my specific issue.

  • IanBorrett ian (@IanBorrett) reported from Lambeth, England

    Guess what? Yes, @virginmedia is down again. I have no idea what I have done to them but they are treating me like I'm a c**t. Since 12 Feb I can count the days of adequate service on one hand. What an embarrassment of a company.

  • watchvideosoul Nezih Savaşkan (@watchvideosoul) reported from Lambeth, England

    Clearly the 06:05 ETA for a fix is an arbitrary generic number, as on the 1st March when it went down, the fix ETA was 06:05 too. @virginmedia

  • LynetteSzeto Lynette Szeto-Martinez (@LynetteSzeto) reported from Islington, England

    @virginmedia Yes I have this app, have scanned. Sometimes coverage is bad.

  • walshChanny Channy (@walshChanny) reported from London, England

    @virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Pinny83 Lynsay Larmour (@Pinny83) reported

    @virginmedia why is it so difficult to cancel services? Can someone contact me please?

  • hannahstuart50 Hannah (@hannahstuart50) reported

    Never EVER had worse customer service than I’ve experienced this week with @virginmedia we moved house last Saturday(28th Nov) and I ordered for a quick start (oh the irony!) kit to be delivered that day. Anyway a week on and we still have nothing!!!! We called on Thursday and we

  • Tribute2Nothing Tribute2Nothing (@Tribute2Nothing) reported

    @virginmedia To be honest the phone service isnt any better!! Finally got through to the cancellation team after ages on the phone only for them to cut the call before security was even cleared. Things don't need to be this difficult!!!

  • IqbalSBedi Iqbal Bedi (@IqbalSBedi) reported

    @virginmedia Hi - the connection keeps dropping. As I’m using hardwired connection to the router it’s not a Wi-Fi issue. I have reset everything inc router.

  • bhamble Ben Hambidge (@bhamble) reported

    Hi @virginmedia - spoke to one person to cancel my account, all details taken, then put on hold for nearly an hour to speak to someone else. As soon as reached that department I was disconnected. Trust my cancellation is noted anyway. Please DM me to confirm. Thanks

  • Ibzzzzz7 Ibz (@Ibzzzzz7) reported

    I swear Virgin Media has the worst customer service ever

  • magpiegirl80 Christine Thompson (@magpiegirl80) reported from Bolton, England

    @virginmedia ....before going to lunch. Your system is set to terminate unanswered calls after just over an hour. This is much more enraging than having to wait in a queue. We’re British, it’s what we do. We DO NOT HANG UP on people. It is beyond rude. #rude #virginmediasuck #stillnointernet

  • mhwhippet Mark Hermida (@mhwhippet) reported

    @virginmedia Both. Wild fluctuations in service. Sometimes full 350 down 35 up, mostly 100-250 down and 5-10 up. Sometimes changes by the hour. I need stable upload for remote video editing. Asked customer service for new hub (ours was in the house throughout dusty building work) but denied.

  • mrob1960 miller robertson (@mrob1960) reported

    @virginmedia is there a reason why the virgin tv go app is not working on iPad? This has been well over a week now?

  • SJtheImp S-J The Imp (@SJtheImp) reported

    @virginmedia I have spend literally hours on hold to that number! And is costing me because my Virgin landline is down. Have been on the complaints live chat with no resolution. The said the tech team would "be in touch". They have not been. I want VM to contact me at their expense.