Virgin Media Outage Report in Orpington, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Orpington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 17: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Orpington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Bromley, Redhill, Southwark, City of Westminster, Paddington, Croydon, City of London, Longfield, Islington, Newham, Camden Town, Godstone, Dartford and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Bromley |
Internet | |
| Redhill |
Internet | |
| Southwark |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Orpington, England
Latest outage, problems and issue reports in Orpington and nearby locations:
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Aline
(@aline_diaredo) reported
from
London, England
@virginmedia terrible customer service. I pay for one of the best package of broadband and I don’t have signal, called CS was said only on Monday a engineer ll come here hey I work from home and I will be losing 2.000£ for 3 days without service. Cancelling virgin services ASAP
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James Meredith
(@Jamesmeredith) reported
from
Camberwell, England
@virginmedia #broadband Virgin Media customer service are useless. They say they can’t do anything today as have system problems call back maybe tomorrow. Waste of money having Virgin Media broadband
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Andre Gosine
(@AndreGosine) reported
from
Croydon, England
@virginmedia internet is a load of crap can’t even use WiFi in my house😭
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Michael harrison
(@mackenziedarcy) reported
from
Stratford, England
@virginmedia The finer details are you are putting my £4.13 bill up by £9 with 2 years left of my contract, disgusting customer service
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camisyfl
(@camisyfl) reported
from
Camden Town, England
Can someone @virginmedia please help. Your helpline is an absolute joke. Cant do what’s required online as it states there’s a problem and I have to phone. It’s a joke. Free box upgrade as they discontinue mine and it’s like running the gauntlet. Jokers
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Nezih Savaşkan
(@watchvideosoul) reported
from
Lambeth, England
@itsjoerack @virginmedia Odd! I'm in Streatham. Not that close. Can't be local exchange if same issue.
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Jason Costellow
(@jasoncostellow) reported
from
Lambeth, England
@virginmedia The base light is a very light green, that’s on all the time. The Wi-fi light is green and keeps flashing. I’ve been running diagnostics checks for some months now, and it always says there’s a connection problem with the wi-fi.
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Fliss James
(@Flissej) reported
from
London, England
@virginmedia please can you provide me with a number or link to web chat so I can change my broadband package. The website links just keep leading to ‘help pages’.
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Neil Clark
(@NeilClark1912) reported
from
Eltham, England
@virginmedia down again what a surprise 🙄 no wi fi again!
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NJ Fishing Tackle
(@njfishingtackle) reported
from
Gravesend, England
Virgin Media, avoid at all costs, they no longer work for the customers benefit only their own, bad company 😠😠😠😠😠
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Sergio
(@Sergios_13) reported
from
Paddington, England
@virginmedia Hi, thanks for your reply. We keep having the same problems with connection over and over. For the last months, I have called at least 3-4 times / the calls are charged. I expected from your side to offer services to inspect the connection and router. Thank you
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Darren Hall
(@dhall1ootball) reported
from
Biggin Hill, England
@virginmedia @macsean14 Are you actually for real, hes told you about his lengthy problems and how long he’s been on the phone to get through and you pass him off with another dial up so he can ‘waste’ more of his family time to call you numpties back #shockingcustomerservice #watchdog #virginmedia
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aliyah
(@_aliyahfaith) reported
from
Lambeth, England
Virgin media is the worst broadband ever!
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Michael harrison
(@mackenziedarcy) reported
from
Grays, England
@virginmedia Spoke to your team, they were no help what so ever. Basically said you have 2 years left on your contract LIKE IT OR LUMP IT
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NJ Fishing Tackle
(@njfishingtackle) reported
from
Meopham, England
Virginmedia..... No should be virgindon'tneedya, terrible customer service, constant excuses, don't trust, don't use, total rubbish 😠😠😠😠😠
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Wish you can apply same passion at @virginmedia . @ItsAdditti has been tweeting about the appealing service she is receiving from your company
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Superspin_63
(@Superspin63) reported
from
Camden Town, England
@virginmedia Spoke to tech support last night. All sorted 👍
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istvanski
(@istvanski) reported
from
Sutton at Hone, England
.@virginmedia Less than two weeks since my last connectivity issue & it’s happening again! £40+ per month for an intermittent service. Hello Talk Talk / Sky Broadband / BT Internet...you may be acquiring a new customer.
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Deepak Mohan
(@dipakmoh) reported
from
Croydon, England
Shame!!! You shud terminate your contract with @virginmedia @Virgin @richardbranson
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The Only Way Is Sussex
(@ali1m) reported
from
Redhill, England
@virginmedia No, it’s showing No Known Issues
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Thomas
(@PeterTo24241625) reported
@virginmedia I ordered a 5 m extension lead for my phone to router as landline service is ending .I phoned up this morning to confirm its delivery I was told it was being delivered today .The cable extension did not arrive I just received the fibre phone adaptor which I already have
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Sinead 🥂
(@XxNaidaxX) reported
@virginmedia most of my recordings have been deleted or gone missing of my box. We have 6 still there, but the rest have gone. My box crashed this morning and wouldn't turn on, I've managed to get it back on now but found this issue. Can someone help?
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Graeme Fowler
(@graemefowler) reported
That was a frustrating afternoon. Trying to reduce the costs of my out-of-contract @virginmedia services using their online chat was an object lesson in how not to do customer service. It was so much simpler speaking on the phone to someone in Cardiff, as per the NTL days.
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Katie
(@katiekins1979) reported
@virginmedia But 23% ???? Is every customer having a 23% increase from April?
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Ger Hayes.
(@GerardH93400488) reported
@LaurenceTheBird Virgin media close to being as bad as rte now.
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sara round
(@SaraNround) reported
@virginmedia surprise surprise or maybe not such a surprise…no landline…reduced tv services, cut off twice when seeking help….after months of issues, engineer visits, new hub and multiple complaints I’m still paying for a service you are failing to provide
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Graeme Fowler
(@graemefowler) reported
@virginmedia Seriously considering cancelling now, but they have the ultimate broadband offering here as there's no FTTP available. Sucks.
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lurkio
(@xslinky09x) reported
@SkullyRox @virginmedia You need to ring them and they will get you a cheaper price and if you threaten to leave then will give you even better price. I got mine down to £79 and they were going to put it to over £100. I can send you there WhatsApp number cause that’s what I use. I hate talking on phone
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Blockchainchin
(@blockchainchin) reported
@virginmedia Who can I speak to regarding the money you’ve owed me for over two years now. Tried logging complaint just got ref number and no reply Customer services haven’t helped and it’s getting to the point where I may have to seek legal support for this issue if not resolved
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Jill Carr
(@bramptonowl) reported
@virginmedia @TheBHF @O2 Very disappointed with Customer Services-making promises that are not fulfilled and now being ignored on WhatsApp. As a long standing customer I am not happy-not getting the service I am paying for.