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Virgin Media

Virgin Media Outage Report in Orpington, Greater London, England

Why is my Virgin Media service not working?

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Orpington come from postal codes BR6 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Orpington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 1: Problems at Virgin Media

Virgin Media is having issues since 10:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Orpington, England

The most recent Virgin Media outage reports came from the following cities: Camden Town, Caterham, London, Islington, Croydon, Paddington, Southwark, Newham, City of London, Tower Hamlets, City of Westminster, Poplar, Redhill, Orpington, and Bromley.

CityProblem TypeReport Time
Camden Town Internet 7 hours ago
Caterham Internet 9 hours ago
London Total Blackout 9 hours ago
London Wi-fi 10 hours ago
Islington Internet 11 hours ago
Croydon Internet 11 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Orpington, England

Latest outage, problems and issue reports in Orpington and nearby locations:

  • CameraCairns
    Mark Cairns (@CameraCairns) reported from Islington, England

    @virginmedia Day 4 since your engineer came round and attempted to reconnect a second box and wiped out an entire TV channel connection. He never came back despite his promises, the manager he said would call never called.... I have spent many more hours reconfirming multiple ...

  • RuthTongueBites
    Ruth Tongue (@RuthTongueBites) reported from London, England

    @virginmedia Yes it has thanks but could I have an email address for customer care/complaints pls?

  • JennyIllmann
    Jenny Illmann (@JennyIllmann) reported from London, England

    @virginmedia broadband down in SE London again. Lately it’s been so poor. It’s been down for several hours. Any idea when it will be fixed?

  • CameraCairns
    Mark Cairns (@CameraCairns) reported from Islington, England

    @virginmedia I have been engaged with your SMS 'responder' for nearly 24-hours now and have got nowhere. The engineer who came and destroyed our connection is now not responding to any messages at all. The manager he promised would call me has never called.

  • djtrickster77
    Richard 🏁🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍🌈🇬🇧 (@djtrickster77) reported from Redhill, England

    Still gonna complain to Virgin Media coz i shouldn't be having an intermittent poor picture upstairs. It's bloody stupid that it fades in and out considering how much we are paying. #ggrrrr

  • RichardMander1
    Richard Mander (@RichardMander1) reported from Lambeth, England

    @virginmedia what is wrong with the service in SE27?

  • lofty_london
    London Lofty (@lofty_london) reported from Camberwell, England

    @Glitterbeard_ @virginmedia Cancelled last year due to constant issues and moved to Sky, no issues at all and saved a tenner a month.

  • ShelleyFacius
    Shelley (Facius) Stuart (@ShelleyFacius) reported from London, England

    Anyone else have no broadband since yesterday due to a @virginmedia outage? This is the third time since April!! My neighbours and I seriously debating move back to Sky #virginmedia get it right

  • KeithBursnall
    Keith Bursnall 🏳️‍🌈 (@KeithBursnall) reported from London, England

    @virginmedia down for the third time today. Why am I paying for this?

  • benjywenjy6
    Benj 🌹 (@benjywenjy6) reported from Camberwell, England

    @virginmedia our internet is down for the third time in a week, sort it out!

  • Jamesmeredith
    James Meredith (@Jamesmeredith) reported from Camberwell, England

    @virginhelp any relay? Virgin media is appalling. Service is non existent

  • Mike__Lloyd
    Mike Lloyd (@Mike__Lloyd) reported from Sutton at Hone, England

    Virginmedia's Internet has become a steaming pile of crap recently. Several times a day it drops out for several minutes.

  • carolhegs
    Cazza (@carolhegs) reported from Eltham, England

    OMDs will be calling to request a refund this month! My weekends have been ruined with regular poor connection. @virginmedia #virginmediadown #familyfilmnightruined

  • Mike__Lloyd
    Mike Lloyd (@Mike__Lloyd) reported from Sutton at Hone, England

    Internet has been up and down for several hour tonight. Has been doing stuff like this on and off for days recently SM1 As usual they claim ints fine @virginmedia #virginmediadown

  • ClairePriestl8y
    Claire Priestley (@ClairePriestl8y) reported from Camberwell, England

    @virginmedia I have waited in for over 4 hours for your engineer to find a leaflet on my doorstep - obviously someone didn’t bother to knock. This is now week 3 trying to get the service I pay for. I can’t spend anymore of my life on your voicehold. How can I get this sorted?

  • djtrickster77
    Richard 🏁🏴󠁧󠁢󠁳󠁣󠁴󠁿🏳️‍🌈🇬🇧 (@djtrickster77) reported from Redhill, England

    Virgin Media is ******* rubbish. Says there isn't a problem but clearly there is coz we've had no Internet all night. Need to talk to them Monday coz this has been going on for ages.

  • mrgeemore
    Gee Darguzas (@mrgeemore) reported from London, England

    I think the internet is down yet again in eltham. Are the any known issues going on? @virginmedia

  • Jamiecpfc
    Jamie (@Jamiecpfc) reported from Sutton at Hone, England

    Bunch of cowboys at #virginmedia internet down again. Jokers fix your **** service.

  • paulclements
    paul clements (@paulclements) reported from Stratford, England

    So my Virgin Media’s gone down again...

  • PelhamB
    PelhamB (@PelhamB) reported from Croydon, England

    @libertyglobal Nice. But @virginmedia refuse to extend their existing network by 50 yards to allow me & my neighbours the option of super fast broadband. Instead we’re left struggling with speeds in single digits. And we don’t live in rural Scotland - we live less than 15 miles from C London.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • BamBams39925105
    BamBams (@BamBams39925105) reported

    @virginmedia Ok, so straight away I realise your just going through a checklist and not reading my previous tweet to you. My internet is perfect, no problem. Constant and powerful. My WiFi from the router is awful. Cant connect upstairs at all. 15 foot away it is no good. Its purely bad wifi

  • blondyjenz21
    Jenny (@blondyjenz21) reported

    @virginmedia It just says talk weekends under phone. Then everything else say add service

  • HelenBowden13
    Helen Bowden (@HelenBowden13) reported

    @virginmedia I've been trying to cancel my contract (no services provided) since October, no response from anyone, please can you confirm it's cancelled.

  • dav200390
    david parr (@dav200390) reported

    @virginmedia CUSTOMER SERVICES? YOU OUGHT TO BE ASHAMED

  • Andy_Morley
    Andy Morley (@Andy_Morley) reported

    @virginmedia To be honest, your "outage" checker tool is pretty useless, it's never accurate

  • DomKennettLFC
    Dominic Kennett (@DomKennettLFC) reported

    @virginmedia Amazed you've responded but you have to the wrong person in this thread... Try @LfcShaunjudge he's your customer.

  • Iovemeisenough
    ell ミ☆ (@Iovemeisenough) reported

    @virginmedia hello is there any way we can contact ur customer service by telephone? everything seems to be online

  • mrsgthomas
    Gemma Thomas (@mrsgthomas) reported

    @virginmedia Hi! Yes please. Can you tell me what sort of speeds I should be expecting on the 350 service. It never gets anywhere near 200! I understand it can vary with device/time of day but I don’t feel it is as advertised- ever. Usually under 100 or in low 100’s

  • BenjaminEdmonds
    Benjamin Edmonds (@BenjaminEdmonds) reported

    @virginmedia It keeps dropping out and has been going for a week or so. Nobody to actually speak to on your faults line, keep getting told to look online which doesn't help at all.

  • emilyburrows5_
    Emily Burrows (@emilyburrows5_) reported

    @virginmedia Postcode is CF39 8AS. I was sent a new SIM card which I’ve activated this morning but signal is still shocking but apparently it’s ‘excellent’ according to your signal checker. This is 3 weeks ongoing now.