Virgin Media Outage Report in Orpington, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Orpington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Orpington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Croydon, Mitcham, Paddington, City of Westminster, Redhill, City of London, Southwark, Camden Town, Islington, Tower Hamlets, Bromley, Poplar, Greater London and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Total Blackout | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Orpington, England
Latest outage, problems and issue reports in Orpington and nearby locations:
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia Yes I have this app, have scanned. Sometimes coverage is bad.
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia Don’t tell me what to do. I want this tedious issue RESOLVED!
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ian
(@IanBorrett) reported
from
Lambeth, England
Guess what? Yes, @virginmedia is down again. I have no idea what I have done to them but they are treating me like I'm a c**t. Since 12 Feb I can count the days of adequate service on one hand. What an embarrassment of a company.
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia Hello, can someone from cancellations call me please? The automated customer call line hangs up on me!! Broadband service is absolute rubbish - intermittent and slow and distance limited when it is working
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just to update you. Engineer came round on Monday and informed me there was a local issue with broadband that @virginmedia were aware of and was surprised I had not been informed. The last engineer who came round seemed unaware of this!!! How do I get compensated? Anyone know?
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Channy
(@walshChanny) reported
from
London, England
@virginmedia That is what happened. If it didn’t happened to you it is even more strange. Do you want me to do it again and record it? In the meantime, I was contacted today and agreed a way forwards to stay with VM. It is quite hard to have to deal with bad customer care while grieving.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
@virginmedia Thank you but we have complained and no response. We are with you because you offer 200Mb and we need that, the closest competitor offers only 60Mb. It’s frustrating that we are paying for a service that is not guaranteed
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
Anyone have constant issues with @virginmedia we pay for 200Mb super fast broadband. We are in Bromley. Over the last year we have had nothing but issues and no matter how many times we make contact we get fobbed off. We are paying for a service that cannot deliver. Anyone else?
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ian
(@IanBorrett) reported
from
Lambeth, England
5th visit in 20 days from @virginmedia today to fix my broadband. Am I confident they'll actually give me the service they charge me £112.50 a month for? Am I hell. Can I actually get thru and speak to a virgin employee? Don't be ridiculous.
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Channy
(@walshChanny) reported
from
London, England
@virginmedia Yes I did, a VM agent went through the whole event and resolved it for me. There are thousands of VM customers in a FaceBook group suffering similar problems it is called Virgin Media Customer Service.
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia The really annoying thing is that ever since I got an email from @virginmedia telling me that I will now be receiving improved, super fast broadband - the service has deteriorated considerably.
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Andrew Lorimer
(@AndrewLorimer11) reported
from
Sutton at Hone, England
@virginmedia third consecutive evening with broadband outage SM6 #NotGoodEnough
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia Service status says no known issues but when I call over the phone an automated message refers to intermittent problems last two days and that engineers are taking a long time to fix complex problems. Currently ok but recently every day there is a long period of issues.
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia Done a service rest of area, say no. My router diagnostic says there is a problem.
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Hannah
(@hannahdenise91) reported
from
Sutton at Hone, England
Moved in over a week ago and @SkyUK say it’s still going to be another 7-10 working days before we get wifi- shocking service as new customers who are now having to spend a fortune hot spotting data working from home. Calling @virginmedia today.
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Sarah Yard
(@PinkDotty_Sarah) reported
from
London, England
I have noticed a lot of people complain about the service received from @virginmedia for broadband. @Ofcom please can you look into this? We pay for a service that has constantly let us down for many months.
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ian
(@IanBorrett) reported
from
Lambeth, England
@virginmedia without a doubt the worst company I've dealt with. But they have a great person in Stefano, an engineer in the SW4 area. He has actually gone above and beyond to provide some customer service. I hope Virgin notice this, but they probably won't.
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bill osmond
(@billosmond) reported
from
Camberwell, England
@virginmedia Just tried that. Endless waiting and ended up exactly where I started. Just can’t speak to a human and explain my specific issue.
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Adrian Miles
(@Adrianmilesarch) reported
from
London, England
@virginmedia broadband has been absolutely dire in the last few weeks. Phases of outage or sun 2mbps speeds. Anyone else experiencing similar in SE26 area? Remember it was around cold snap it got bad - maybe affected the infrastructure.
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Charlie Morrow
(@charlie_morrow) reported
from
Lambeth, England
@virginmedia having wifi problems in SE London. What’s the issue @virginmedia ?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Chris Adcock
(@goodname110) reported
@bmthblitzer @virginmedia Tiny signal and no data service FOUR days now @virginmedia and I can't get any help or support
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Lucy 🦕
(@LucyElleRuby) reported
@virginmedia Unfortunately he never got through and the line was cut off. So he’s going to try again today. We’re questioning our new agreement, we were told £22 initial payment but the email we received later said it would be £87.
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Shak Inayat
(@ShakInayat) reported
@virginmedia Then plan better. And allow customers to cancel plans or reduce plans online. You can increase a plan online but cannot reduce it. Why ? Then we don't need to ring as much in the first place
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Jon Bower 💙
(@jon_bower) reported
@virginmedia Finally made contact via your WhatsApp service after 48hrs. Very disappointing that request to cancel met 5 times by pleas to stay and wanting to make offers. Only when I said I felt harassed and may have to report to @Ofcom did it finally stop. Counting down the 30 days now.
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k u
(@ku01845072) reported
@Hellosmee1 @virginmedia A tactic in the hope some customers will forget to call to cancel or give up waiting on hold to cancel. If you have a technical fault how do you know to tell customers to call after4pm. Ironically managed to get an agent & they didnt have any issues pulling my account
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Issei
(@Issei32352051) reported
@virginmedia So I was hounded by Virgin because I was late with a payment. Threatened with my services being turned off. So I pay and put in a COMPLAINT about the fact that for months I wasn't getting the speed I was paying for. Over a month gone by and no reply. Standard Virgin.
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Mike Gingell 🇪🇺🇵🇸 #FBPE #RejoinEU #FBPA#GTTO
(@cothamboy54) reported
@JessicaCheshi15 @TwitterSupport Yes Same problem and slow internet speed @VirginMedia! 👺👺👺
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Baz828
(@baz828) reported
@virginmedia @StevenC52875234 Are you really sorry though? If you are improve you service.
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JessicaΚαθ@Covid Is Airborne 😷
(@JessicaCheshi15) reported
@cothamboy54 @TwitterSupport @virginmedia That's why I switched from Virgin, I was losing phone signal and Internet completely every few days, was completely cut off. The Twitter issue is new, it needs to be fixed.
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Designed Exclusively
(@UneekClowds) reported
@virginmedia @BBCWatchdog @Ofcom I do feel like the comments by VM staff are just lip service- staff may or may not mean it but VM just want to appear to be caring- it was the last day of worst month of the year financially and now invoicing reads February- another month to wait, terrific 🤬🤬