Virgin Media Outage Report in Orpington, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Orpington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 23: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Orpington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Croydon, Greater London, Camden Town, City of London, Paddington, Poplar, Newham, Southwark, Bromley, Redhill, Longfield, Islington and Godstone.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
||
| London |
Total Blackout | |
| Croydon |
Wi-fi | |
| London |
Internet | |
| Greater London |
Internet | |
| City of Westminster |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Orpington, England
Latest outage, problems and issue reports in Orpington and nearby locations:
-
Terry Pierce
(@telpierce) reported
from
Islington, England
45 mins/3 departments and counting to speak to the right person at @virginmedia simply to terminate when we move... And then they ask why we don't want to stay! Every single interaction with that business is abysmal.
-
aaron grantham
(@aarongrantham) reported
from
Lambeth, England
@virginmedia It’s working now, the point is that it wasn’t working when the women’s open was on yesterday with no warning or redirection. I tried to get help and was waiting 18 mins (timed). And by the way not the first time virgin randomly change the description or the channel.
-
Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia For the first time, I got a text confirming you had done the work - and the service appears to be working now. Let’s hope it stays that way ... 🤞 Very disappointed by the confusion on your website last night plus a 45 minute wait to speak to technical support
-
Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia @curu You don’t need to take my details. You just need to be able to communicate clearly what is going on. I finally spoke to someone who said there’d been ‘a breakdown in the digital network in the area’ - whatever that means - and gave a 2am estimated time of resolution. 🤞
-
Fiorenza M. J. Panke 🇪🇺
(@FiorePanke) reported
from
Islington, England
@virginmedia Internet is down! It’s connected but it doesn’t work! I tried everything, also calling your support team but still on hold!
-
Chris Sutcliffe
(@chrismsutcliffe) reported
from
Lambeth, England
@PaulLomax @virginmedia I've had nothing but bad experiences with @virginmedia. They lied to me repeatedly and deliberately, and cost me £££s. Would never recommend them
-
Mate Parlov
(@BenAlderweireld) reported
from
London, England
@virginmedia omds can you sort out your ‘service’
-
Majid Ravandi
(@majrav) reported
from
City of London, England
@virginmedia without doubt the most DISGRACEFUL service EVER. You constantly attempt to take advantage of elderly vulnerable adults. We have been trying for weeks to talk to u & have me put on as authority to talk, & you won’t help, but you continue to send threatening letters.
-
Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 5. Not only I am upset and surprised of the problem, I also feel abused by your representative in the call center.
-
Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 2. been directed to the installation department, the lady on the phone was extremely (extremely!!) rude and uncooperative, she said I have to call another day, customer support and she doesn’t have access to anything; she raised her voice to me, I wanted to make a
-
Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@Ofcom @virginmedia @BBCWatchdog Virgin Media, you are the worst! Offering me a paltry £20 compensation for 10 days of total service loss. You deny it was a total loss not intermittent so I am not eligible for Ofcom compensation! False! #virginmedia #poorcustomerservice
-
Markie
(@Lonmark1980) reported
from
Bromley, England
So annoying at @virginmedia internet had gone down!
-
Elif Nur Karlidag
(@elifnur) reported
from
Camden Town, England
@virginmedia 1.I have a huge problem, I have received my installation pack today, after a long wait. I have ordered the big bundle with the finer internet. The installation pack didn’t include a router. I called your customer service, after talking to some other departments I hav
-
Sumayyah 🌸
(@xsumixx) reported
from
Lambeth, England
@virginmedia everyone in my family has to use their bloody data because no ones internet is working. It comes for 5 seconds then disappears. So bloody done with your shitty service !!!
-
Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@BBQColin @virginmedia Fingers crossed they resolve it soon. No amount of money can make up for it, I would just like decent customer service that gives you concise, current and correct information as well as regular updates #virginmedia #fixmybroadband #poorcustomerservice
-
Scott Brindley
(@scottyboy1973) reported
from
Poplar, England
@virginmedia When my broadband went down and I had to deal with your customer service #virginmedia #fixmybroadband #poorcustomerservice
-
Matt Browne
(@mattlfc78) reported
from
City of London, England
@virginmedia your customer service has been awful my wife was on hold for an hour and a half and now your staff have given me a new package without my consent!!!
-
Dan King
(@mfelmi) reported
from
Lambeth, England
@virginmedia It was media. The call was finally answered after around 40 minutes. I wouldn’t mind if this was an isolated issue but I’ve had a number of problems with virgin media customer service (by phone) and looking online it seems that many other customers have experienced the same.
-
Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia No - you don’t seem to think anything’s wrong. But there is - our neighbours also have no service. So there’s definitely a problem.
-
Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia @curu We appreciate your sympathy but we need action. And I’m gonna need therapy if I have to keep listening to the same three awful songs on a loop on your 0345 number - I’ve been on hold for over 40 minutes now ... 😐
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Eddie Cook
(@eddiejbcook) reported
@virginmedia don’t sign up for Virgin media because at the end of your initial contract they won’t offer you any discounts and you will be charged double very poor service
-
Taz Ashraf
(@thednadoc) reported
@virginmedia Also if the phone call cuts after I’ve been on the phone to a 0345 for over an hour - would it not be appropriate customer services to call me back? This wasn’t what I expected from virgin.
-
Ryan Davenport
(@Welsh_Saint14) reported
@sarahjo995 @virginmedia @SkyUK Always been poor customer service with them!
-
een yarra
(@eenyarra) reported
@virginmedia I bought a mesh router and that seems to have sorted the signal issues. Thanks anyway
-
Kimberley Turner
(@kimturner70) reported
@virginmedia no internet again! Appalling service from you
-
Jaysson Palmer
(@OriginalJaysson) reported
@virginmedia Another day, another service outage. Long wait time to speak to a very nice person in the Philippines who tried to help by trotting out the same messages as all the other times - wait 24 hrs and yet my neighbours don’t have a problem (using their Wi-Fi now). NOT GOOD ENOUGH
-
Si - WinLun
(@WinLunGSD) reported
Who else is going to cancel their sports bundle on their tv package, I am. #BREMUN #virginmedia
-
Matt Williams
(@WattMilliams89) reported
@virginmedia So I was doing that, when it was down, and it said no fault. And when it's back, as it is now, there's no point in running it. Do you keep logs of historical downtime? How can I be sure it won't go down again?
-
Matt Williams
(@WattMilliams89) reported
@virginmedia Broadband has gone down 3 separate times today. Each time your status site says there's no issues. All of my neighbours are reporting the same, so I know it's not my equipment. What's going on?!
-
Sarah Jo
(@sarahjo995) reported
@Welsh_Saint14 @virginmedia @SkyUK I cant get sky that’s why i went with virgin. Piss poor customer service tho. Even tho i got told god knows how many times on the phone i would get a rebate