Virgin Media

Virgin Media Outage Report in Orpington, Greater London, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Orpington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Orpington, Greater London, England 01/14/2026 20:15

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Orpington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Mitcham, Croydon, Paddington, City of Westminster, Redhill, City of London, Southwark, Camden Town, Islington, Tower Hamlets, Bromley, Poplar, Greater London and Grays.

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City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomMitcham Internet
United KingdomCroydon Internet
United KingdomMitcham Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Orpington, England

Latest outage, problems and issue reports in Orpington and nearby locations:

  • CharlieTubs 𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧 (@CharlieTubs) reported from Whyteleafe, England

    @virginmedia it has said ‘no problems detected’ despite the fact that multiple people on local facebook groups are having the same issue. Other down detector websites have also noted issues so there must have been some outage this morning in the area?

  • OllieToogood Ollie Toogood (@OllieToogood) reported from Islington, England

    @virginmedia still waiting for my call back re my complaint C-291120591. It is ridiculous one has to wait so long for a phone call, it’s not I require an engineer to attend!!! Is this your example of customer service? Joke

  • CharlieTubs 𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧 (@CharlieTubs) reported from Whyteleafe, England

    @virginmedia they’re coming on Christmas Eve so hoping only a couple more days before the issues are sorted

  • craigglenday Craig Glenday (@craigglenday) reported from Camberwell, England

    @virginmedia Resolved now, thanks. Not easy to cancel a V Mobile contract, & not at all clear on the site (I get it, you don’t want to make it too easy for customers to leave, but it was all going a bit Kafka!) The Virgin Media customer experience, on the other hand, was vastly more pleasant!

  • jimmymc James Mc (@jimmymc) reported from Bromley, England

    @virginmedia So, despite me spending an hour on the phone persuading you that I am not moving house just yet.. I wake up this-morning to find I’ve been disconnected anyway. And I’ve been hung up on once already while being transferred to the movers dept. Shocking service.

  • theashpowell Ash Powell (@theashpowell) reported from Bromley, England

    @virginmedia Any chance of a follow up on this? Our internet is consistently dropping out meaning we are unable to work. There are no service issues in our area yet this issue is continuing.

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting

  • notquiteYao Yao Song Ng (@notquiteYao) reported from Croydon, England

    @virginmedia I want to leave. I really want to leave. Your first customer agent was good, your second agent (cancellations) was rude, and the third (technical) was plain useless. I can’t afford your service, I suffer severe depression, and I can’t keep spending 45mins doing this

  • mun2010cr Maisy Ray (@mun2010cr) reported from London, England

    Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.

  • brazenprods 🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported from Camberwell, England

    @danmac50 @virginmedia We won’t know. Internet down. Has been for about 4 years.

  • theashpowell Ash Powell (@theashpowell) reported from Bromley, England

    @virginmedia sort your customer service out, called up twice to sort a broadband issue, stuck on hold for an hour only to be hung up on both times.

  • Mr_RThomas RThomas (@Mr_RThomas) reported from Lambeth, England

    @virginmedia why don’t you allow for your users to delete all saved shows at the same time rather than 1 by 1 😖 that’s really bad UX

  • mun2010cr Maisy Ray (@mun2010cr) reported from London, England

    @virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia

  • theashpowell Ash Powell (@theashpowell) reported from Bromley, England

    @virginmedia Yes, have checked service status - no issues. Done factory resets on our router to no avail. Our broadband has been dropping out every 10-15 minutes for the past week making it impossible to work from home.

  • ssb316 Ssb316 (@ssb316) reported from London, England

    @virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.

  • Mark_Phillips66 Mark Phillips (@Mark_Phillips66) reported from Camden Town, England

    Here we go again. @virginmedia just cut TV and broadband signal in NW5 AGAIN. Same message on service line as previous weeks - too complex for them to fix. Pathetic service as usual.

  • jimmymc James Mc (@jimmymc) reported from Bromley, England

    @virginmedia Yep. I asked to start a complaint, to which I was told I problem.. and guess what.. no-one’s been in touch. Been constantly with you since ‘96 through Nynex, C&W, NTL, Virgin Media. Think I deserve more loyalty than I’m getting.

  • CharlieTubs 𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧 (@CharlieTubs) reported from Whyteleafe, England

    @virginmedia service has been SHOCKING recently and wifi down AGAIN in CR3. When will it be up and running again??

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia All seems slow for a 500mb services you did a 30 day test and sent me a letter and you agreed it was not up to speed. All WiFi is slow even with the new router. I read online a lot of people saying your router are not good compared to others I have a apple time machine I can use?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • dazzos0 Darren Houghton (@dazzos0) reported

    @virginmedia I wanted to check that it was in hand, as my old service ceases on Thursday.

  • a_tuts Anna (@a_tuts) reported

    @virginmedia that doesn't matter. this is now how you treat new customers. You should have actual customer service.

  • MattBarpea Matt Barker (@MattBarpea) reported

    @virginmedia There is often a TV fault listed. I have tried a pinhole reset. Someone on the community said I should have a visit from an engineer. If it is not a problem with my equipment I would like someone to tell me when this seemingly long term problem will be fixed.

  • a_tuts Anna (@a_tuts) reported

    @virginmedia I have called probably 6 times, usually it just says they will reset the router and then it hangs up. Last week I spoke to an engineer who reset it and promised to call back and then never did ...

  • cherryberrylorr Sheridan (@cherryberrylorr) reported

    @virginmedia haven’t sent the correct equipment to start my new package, spend hours on the phone and get nowhere. Installation contractor doesn’t turn up and no communication. Now left without any television and an official complaint doesnt even get you a call back within a week

  • localphone Localphone.com (@localphone) reported

    @Audiominutes @virginmedia My colleague informed me that upon investigation it seems we have never issued this number to any company or person, so unfortunately it is being spoofed and the calls are not really originating from this number.

  • aermachipips Di J (@aermachipips) reported

    @Ti_Knee @virginmedia Is that number even free ? @virginmedia You want to charge people even more in order to access help for a faulty service ? ?

  • BradBterry Brad Terry (@BradBterry) reported

    What a disgrace @virginmedia really are... move house and they don’t provide their service to my new address so have charged me for cancelling my contract early! I appreciate it’s in the small print of the contract but in these difficult times and paying for my mothers funeral!

  • JonMilner94 Jonathan Milner (@JonMilner94) reported

    @virginmedia Yes I am and would appreciate this getting sorted as soon as possible. I tried speaking to someone earlier but they asked for my secure password when ringing virgin yet I was never asked to set up a secure code when creating my account so may need to fix that too.

  • ohhellomonroe 𝐵𝑒𝒶𝓊𝓉𝒾𝒻𝓊𝓁 • 𝒞𝒽𝒶𝑜𝓈 🌿 (@ohhellomonroe) reported

    @Ianan90 @virginmedia I’m waiting TalkTalk and they’ve been amazing ! Virgin is crap.