Virgin Media Outage Report in Orpington, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Orpington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 07:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (56%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Orpington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Islington, London, Croydon, Southwark, City of London, City of Westminster, Greater London, Camden Town, Paddington, Poplar, Newham, Bromley, Redhill, Longfield and Godstone.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| Islington |
Wi-fi | |
| London |
Internet | |
| Croydon |
Total Blackout | |
| London |
Internet | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Orpington, England
Latest outage, problems and issue reports in Orpington and nearby locations:
-
Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.
-
Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia Advised to pay extra for a booster. Router is in the centre of a two-up-two-down and the signal doesn’t fill the house either.
-
ian
(@IanBorrett) reported
from
Lambeth, England
Still no TV or WiFi. @virginmedia are complete crap. Avoid at all costs.
-
dazz ii am
(@dazzgedd73) reported
from
Sutton at Hone, England
@virginmedia great start to being a customer as second attempt to install broadband as failed as no one has turned up and the customer service on the phone is horrendous
-
Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia This outage has been going on a month. I sincerely don’t hold out any hope it will be fixed by 3 today but let’s see shall we?
-
Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia just spent 20 mins (15 on hold) to be told nothing can be done about my intermittent wi-fi signal. Upon asking to be transferred to Cancellations department, was put on hold and then hung-up upon. HELP @MartinSLewis
-
Antje Southern
(@noneybean) reported
from
Islington, England
@robmjanem1 @virginmedia I am waiting too. Virgin is a useless company. Not worth paying for top speed. They make is impossible to call and cancel. Wasted hours on the phone.
-
Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Before you post this pay attention to making the Internet you provide reliable fist. Advertising high speed you raise false expectations. Every single comment on your site is a complaint. I really hope people draw their own conclusions and decide to not join.
-
Tina Clark
(@Tinalc69) reported
from
London, England
Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
-
Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.
-
Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Calling your 0345 cost me £30 last time as waiting tines exceed one hour. You don’t get this? Do you? Seriously? £30 to get in touch with customer service?
-
Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia Maybe by the 25th ? Every time one thing gets fixed another issue is found apparently the area network is having problems , for a month
-
Chris Lonergan
(@LonerganChris) reported
from
Lambeth, England
@virginmedia I’ve spent 1 hour on the phone trying to Cancel my service as the house has been sold! Both times it’s rung and nothing on the other end can you assist without me having to waste more time?
-
Antje Southern
(@noneybean) reported
from
Islington, England
@Sam_Rigg1 @virginmedia Has Virgin been able to help? Their replies sound promising, but in my experience it is just diffusion and still stuck with an unreliable system
-
Now Hear This
(@NowHearThisUK) reported
from
Camden Town, England
@virginmedia 6 months worth of internet issues
-
Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia It’s intermittent and when working has no range. It goes from working at short range, to not working at all. Can someone from cancellations phone me please?
-
Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia The worst company I have every dealt with. Unless I have total loss of internet I get no discount on my bills. The fact that I have minimum service is irrelevant to your “customer care” #ofcom really needs to regulate your company because you are ripping off your customers
-
Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia I’ve been speaking to the team for a month I’d like my service to work now #ee were very helpful giving me £20 per month unlimited data add on so I can use a hotspot at home I will be expecting Virgin to reduce all my £60 per month bills by however much much I spend on extra data
-
Sara Nelson (RN, QN)
(@SaraNelsonRGN) reported
from
Bromley, England
Very irritating @virginmedia after having spent 2hrs 15 mins on the phone using husband's mobile and sent to 3 different departments you cut me off! Phone still not working and my package not changed!
-
Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia Question: Why is your customer service so awful?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Stephen daly
(@dales23) reported
@virginmedia need some help ,my WiFi is terrible, worst its ever been and can't get through on live chats anymore, they don't ever answer
-
Paul Holt Guardian Of Tux
(@TravelsOfTux) reported
25 minutes now @virginmedia . I have never heard such a load of dismal and depressing hold music as you have. then just to torture even more it repeats. #virginmedia
-
Kim Wheeler
(@kpwxx) reported
@virginmedia Just tried again, got told restart hub would fix current fault (even though no issue currently) and then hung up on again. No option to actually tell you what the fault is. Also other customers in town having exact same issue at same times so clearly not a problem with our hub.
-
emily isham
(@teachya) reported
@virginmedia I have been on hold for nearly half an hour trying to cancel my account. Website says I have to call and can’t do this online which is very frustrating. Can you help?
-
Damian Armitage
(@damianarmitage) reported
@virginmedia would be new customer. About to move into new home. What is the timeline on setting up internet? What is general wait time for a slot?
-
AdaM BcFc 93
(@AdaM_BcFc_93) reported
@virginmedia I cant pass the security! nobody will talk about it. I spoke to someone on Tuesday and he said it went to customer services and nobody got back to me. I called again yesterday and they said because I can't pass security they wont talk about it. Nobody has advised me.
-
ʟ ô ʀ ᴀ 🆓🏴
(@marwoldeb) reported
@IvanIvanovichC2 @ScanlanWithAnA @virginmedia Ive never had that problem with them luckily, thags weird why it happens though. Do you data caps or anything?
-
Paul Holt Guardian Of Tux
(@TravelsOfTux) reported
35 minutes and I gave up @virginmedia . My ear was trying to close up in protest at the utter garbage being played. I'll try again next week.
-
Lorraine Jean Bush
(@LJBush) reported
@virginmedia My sons rang you loads of times, waiting on the phone for hours, just get fed another load of lies and yet another fix by date to find it's not been fixed again. Just fix it and stop all the BS. I'm reporting VM to Ofcom
-
Vanisha
(@lifeofvanisha) reported
@virginmedia hey trying to reconnect my services but taking 1 hour to get through to your help team?