Virgin Media Outage Report in Orpington, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Orpington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (22%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Orpington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Camden Town, City of Westminster, Newham, Bromley, Redhill, Southwark, Paddington, Croydon, City of London, Longfield, Islington, Godstone, Dartford and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Internet | |
| Camden Town |
Internet | |
| City of Westminster |
Total Blackout |
Community Discussion
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Virgin Media Issues Reports Near Orpington, England
Latest outage, problems and issue reports in Orpington and nearby locations:
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Jack Taylor
(@jackjctaylor) reported
from
Islington, England
@virginmedia I’ve just received an email from you saying my new package is ready and shows me renewing for another 18 months, this is dispite the fact I called to cancel last week and we’re due to be cut off on Feb 11th. What’s going on?
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia #hampstead still suffering in the village as the signal is still not fixed day 4 !
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𝐚𝐥𝐞𝐱 𝐫𝐡𝐲𝐬-𝐭𝐚𝐲𝐥𝐨𝐫
(@alexrhystaylor) reported
from
Poplar, England
we’ve had, in your words @virginmedia an “local issues” in E1 for over a week. strangled uploads (0.02mbps) and patchy downloads + intermittent connection. please fix critical infrastructure asap and also... a refund. ta xxx.
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia It came back as per Virgin's text then the Broadband fell over again Sat pm. Then became intermittent. Seems to be ok at the moment. Loads of problems since Christmas but no refunds. Its not good!
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Elaine Leggatt
(@elaine_leggatt) reported
from
Crayford, England
@virginmedia Moving house. Used the chat stream give all my details then no one answers when moved on. Get on the phone to he told ring back . Ring later then get cut off twice after long wait. I hope you will not charge me more for the service I am trying to sort 😡😡
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Karen Sarah Myring
(@KarenMyring) reported
from
Croydon, England
@virginmedia I sent a complaint by email 17th December but not had a reply this exceeds the 28 days on your complaints policy can you help
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karen butcher
(@karenlilylion) reported
from
Camden Town, England
@virginmedia I just need the service i pay for to work and not to wait 50 mins for someone to answer the phone and not to be lied to that is all
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Your customer service tops the worst ever experienced. Paying for top connection and receiving intermittent and weak broadband signal. Hour long waiting times on the phone and evasive explanations. Absolutely shambles
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Phil
(@Phil_precious1) reported
from
Eltham, England
@virginmedia All this have been discussed and no there are no known issues in the area. Since the date the tv box was installed. We were told it will take 48hrs for the landline to start working but it never did. I tried calling so many times but only customer service for sales picks.
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James Anderson 🏛
(@tufnelljimmy) reported
from
Islington, England
And @virginmedia is down again in N19.
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Phil
(@Phil_precious1) reported
from
Camberwell, England
It is truly frustrating to be without internet for 5days. You promised 24hrs call back. Never happened. Shameful @virginmedia
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Phil
(@Phil_precious1) reported
from
Camberwell, England
@virginmedia Just signed a new contract and I wanted to retain my old landline but @virginmedia changed my number without informing me, yet my internet is not working. I’ve got deadlines to submit my schoolwork. My girls are also not able to study,
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Paul Wingfield
(@Paul_Wingfield) reported
from
Sutton at Hone, England
@virginmedia Just rcvd text to say investigating network problem instead, so you've postponed visit. Your netwrk is great when working, but you really need to sort out Cust Srvc because it causes very damaging press on closed group social media. You need to "Think Customer's Perspective"!
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info@lakedistrictcottages.net
(@infolakedistri1) reported
from
Camden Town, England
@virginmedia I have now been without broadband for over 24 hours and on your service status page, it says I have no problem. When I call, you admit the problem but give no indication when it will be resolved. When can I expect broadband in Nw3?
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Phil
(@Phil_precious1) reported
from
Eltham, England
@virginmedia When I eventually got someone to deal with the issue was after waiting on the line over an hour, I was told someone will contact me within 24hrs. I’m still waiting since last week Thursday.
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Phil
(@Phil_precious1) reported
from
Camberwell, England
@virginmedia Chatting with you is not solving my problem. This is day 6 with no internet to work in my house. Your company took it upon themselves to change my landline without informing me. I have called the old provider to find out if the line is still available with BT
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Charmaine Rhule
(@Charms64) reported
from
Sutton at Hone, England
@virginmedia Last 24hrs no Internet connection Carshalton Beeches/Sutton household- poor reason given why did it happier my question
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Jack Taylor
(@jackjctaylor) reported
from
Islington, England
@virginmedia Yes, but every time I’ve tried a web chat with you I have never received a response. I was waiting 4 hours on Wednesday last week and no one answered after the bot
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Ian McKenna
(@ianmckennaftrc) reported
from
Islington, England
It must be time to strip the bearded #TaxDodging #Conman @richardbranson of his knighthood every company called #virgin just rips people off & gives appalling service especially @virginmedia
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Danny Campbell
(@dancmpbll1) reported
from
Eltham, England
Virgin media are so bad!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ashleigh Anne
(@xAshleighAnne) reported
So @virginmedia are having issues, to MAYBE be fixed by Monday (yes in 5 days time)… And now @O2 are also having problems with signal in the area 🥲🥲🥲🥲
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✨EMILY 🌈
(@x_EmilyH) reported
@virginmedia I got told I’d be compensated for the 4 days my broadband went off and to now be told I won’t be& I have to contact everyone to sort the issue when it says online when it’s off I should get £8 x 4 off my bill but no I’m not which is actually disgusting
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Captain K'nuckles
(@CaptainKnuckle7) reported
@virginmedia @MozzaMoo2000 you have time to respond to something positive but not the problem at hand? weird.
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NeedyBeach
(@NeedyBeach) reported
Anyone else I know on @virginmedia experiencing internet issues again? @Azzeyylive @FriendlyGuyTTV my internet is dropping to almost nothing consistently and disconnecting me from tarky raids pretty consistently for the last 20 hours or so
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Andy Newman
(@andynewmanpr) reported
I have wasted most of today trying to make a simple change to my @virginmedia account - still not sorted. I also needed to make a change to my car insurance policy with @HastingsDirect, which in contrast was simple and quick. Virgin, take note - good customer service can be done.
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Samradnedge@me.com
(@Amberjane1883) reported
@virginmedia Kept me on hold for hours, moving me between departments, promising engineer visits that never turned up and now refusing to let me cancel without paying a fee so I’ve had to go theough ofcom now.
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Jim
(@jimcallaghan) reported
@virginmedia Hey. Stranded in Guernsey on a work trip. No signal. No roaming capability. 48min on a call using a friends phone. Got cut off. “Reset network settings” “reinsert SIM card”. get me an engineer. Boarding pass for return journey inaccessible.
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Princess Consuela Bananahammock 🍌
(@fergz94) reported
@virginmedia your service is absolutely ridiculous. 12 outages in a span of 2 months. Your customer service reps are not capable of solving or dealing with queries/complaints and no one can help me cancel my account.
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Rob Howes
(@howes_rob) reported
@virginmedia when I TRY to upgrade to Virgin TV 360 and it fails then it says contact customer care -how?! Error MA1/15/40. Only spent 2 hours searching your app and unplugging etc etc. sack of something not fit for Twitter .
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Anna Demetriou
(@Anna__Demetriou) reported
Called @virginmedia today to finally cancel everything (currently paying for 2 providers because the other one is the only one I can work using) and after being passed to 3 different people and being on the phone for 1 hour and 40 mins, on hold for most of that, they hung on me👍