Virgin Media Outage Report in Orpington, Greater London, England
Why is my Virgin Media service not working?
No problems detected
If you are having issues, please submit a report below.
The latest reports from users having issues in Orpington come from postal codes BR6 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Orpington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Orpington, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, City of Westminster, Westminster Abbey, Croydon, Camden Town, Caterham, Islington, Paddington, Newham, City of London, Tower Hamlets, Poplar, Redhill, and Orpington.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Total Blackout | 2 hours ago |
|
London
|
Total Blackout | 6 hours ago |
|
London
|
Internet | 7 hours ago |
|
London
|
Internet | 8 hours ago |
|
London
|
Total Blackout | 8 hours ago |
|
London
|
Internet | 8 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Orpington, England
Latest outage, problems and issue reports in Orpington and nearby locations:
-
Jazzhk (@aejazk) reported from Bromley, England@virginmedia Hi, I have 1GB line on Hub 4. When I start my MacBook I get 500gb, if I leave on standby for 15-20 minutes it goes to 20 mb unless I restart my laptop which is so annoying could someone please help me to stay on the same speed all the time
-
Sheetal (@Sheetal_15) reported from Camden Town, England@virginmedia any chance you could actually have an engineer call the time they said they would? Just moved to a new home and your service has been atrocious so far.
-
Om3gaPh0enix (@Om3gaPh0enix) reported from Whyteleafe, England@virginmedia AN ESTIMATED FIX TIME OF 11:30PM ARE YOU KIDDING ME!!! AND YET YOU'LL STILL GOING TO BE CHARGING ME EVEN WHEN I HAVE NO SERVICE
-
Kim Weston (@kimweston90) reported from Bromley, England@virginmedia don’t appreciate being hung up on by your despatch team. I’m aware of an issue today in the SE20 area, however I have had issues with my connection for the last week - could you please help since your call centre won’t?
-
Deborah Barnard (@pantolady) reported from Bexleyheath, England@JulieBoon @kimbochambers I think it was a Sky problem. Ours was fine on virgin media x
-
jordan (@wharfyoung) reported from Poplar, England@virginmedia Okay well I’m currently on hold to speak to a manager in customer care on the phone and have been for nearly an hour so if you’re able to get speed that up it would be much appreciated.
-
jordan (@wharfyoung) reported from Poplar, EnglandSo @virginmedia have just told me that a complaint I made over a month ago was actually never going to go anywhere and was only with the person I made the complaint to. I’ve just wasted a month on a complaint that was never going to get resolved. They wonder why ppl hate them
-
💙Julie Featherstone 🇪🇺 🌹 💚✊🏿 (@jujurants) reported from Stratford, Englandvirgin media down in E7 #virginmedia #servicestatus
-
Elizabeth Silva (@faysasilva) reported from Islington, England@virginmedia can you tell me why my internet connection is gone from the outside of my house? You have left me 3 days without internet for 3 days with no explanation and now when I call your customer service you tell me n a recorded message an engineer is coming and when I call
-
Om3gaPh0enix (@Om3gaPh0enix) reported from Whyteleafe, England@virginmedia Your website said that by 23:30pm last night the issues would be sorted it is now 10:45am the next day and it's still not sorted why am I paying for a terrible service??
-
Elizabeth Silva (@faysasilva) reported from Islington, England@virginmedia That might be the case for others but In Our estate we have been instructed by the engineers to call virgin for an internal switching of service as the new connections are live . The main point is I’m without service I can’t work, no TV no phone and will be until Monday according
-
Bhavini Shah (@BhaviniShah) reported from Bexleyheath, England@virginmedia Thanks - it's actually a poor customer service complaint. I'll send a text. Thanks
-
jordan (@wharfyoung) reported from Poplar, England@joelycett I need your complaining skills, virgin media are trying to charge me £230 for an account that they cancelled. no one seems to be able to help me on the phone, have spent over 8 hours on the phone in the last month and keep getting hung up on pls help
-
jordan (@wharfyoung) reported from Poplar, England@virginmedia Oh they just hung up on me after being on hold for over an hour. If virgin media genuinely think I’m going to pay this bill after the level of service I’ve received they absolutely have another thing coming.
-
jordan (@wharfyoung) reported from Poplar, England@virginmedia The SAR apparently should take up to 30 days by which point it will have been 8 weeks since original complaint with no response from VM meaning I can go to CISAS with all evidence needed.
-
Maya (@Purp_Amethyst) reported from Camden Town, England@virginmedia guys my internet is not working ?
-
Om3gaPh0enix (@Om3gaPh0enix) reported from Whyteleafe, England@virginmedia for something that's costing me a lot of money your service really is sub par at best! #virginmediadown
-
James Meredith (@Jamesmeredith) reported from Camberwell, England@CommunityFibre @virginmedia #broadband #internet I cancelled Virgin Media broadband in January due to poor customer service and very poor upload speed. Community Fibre are an amazing company! Speeds upload & down 150meg half the price of Virgin. Cust Serv outstanding!! CF!👍🏻👍🏻👍🏻
-
John Paul Goddard (@JP_Goddard) reported from Bexleyheath, England@virginmedia what a joke! Tale of two cities. One advisor couldn’t be more helpful when I rang up with a complaint - I even ended up adding to my package. One was rude, patronising and obnoxious. I get a 14 day cool off might just cancel it. Fuming 😡😡😡
-
Rampopo (@Rampopo) reported from Stratford, EnglandHello @virginmedia no service at all, whole of our street in E15
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
laurenjayde (@laurenjayde10) reportedI swear I’ve never known anything more useless than @virginmedia
-
Andy (@AndyGuthrie1) reported@virginmedia Good afternoon, I reset it at least once a month, as the WiFi is always horrendous... Seriously though this surely isn't sufficient coverage for the price I've been paying for over a decade, as a gesture of good will can you provide this extender to long term customers to help?
-
Sharon Lawrence (@shasel1104) reported@virginmedia you are hopeless company. brand new computer and guess what the same problem there, right out of the box don't try and tell me it's my side. My outlook email works just fine, its the rubbish VM side
-
St Chit (@chitst176) reported@virginmedia Why do i have to wait another 2 days? This is clearly a major incident that hasn’t been fixed yet. Are you saying no one’s doing anything until my visit on Monday??!! Surely the team that replaced the street box must be working on it? That’s the update I need to hear…
-
Matthew Cawley (@garfinkle2010) reported@virginmedia will you please sort out your Customer service love chat. You make them deal with so many concurrent conversations it is a waste of time. Over 25 minutes on chat I hadn't even made it into my account yet.
-
Pete (@frontieruk) reported@virginmedia Yes they did, and no as the attitude is there’s no fault with the service where as I consider the hardware part of the service as I’d it’s not working the service may as well not be there and I should just change providers
-
Chara⛴💙Wear a mask!😷Get the jab! 💉 (@come_il_mare) reported@virginmedia Thank you, that’s very helpful. Also, is there any actual store left open in South East England or London where I can talk face to face with someone about possible upgrade options etc? I don’t like the chat bot and the sound quality of the phone service is dreadful.
-
CJ (@Socks8818) reported@hoile_isiah @virginmedia Exactly the same problem with me
-
zorbsie (@zorbsie) reported@frontieruk @virginmedia The disconnects are bad, but I think when it reconnects your car hits an invisible wall. 250KPH to 0 in a split second. And skill chain is lost too. I hope they can sort this out before Tuesday. It's only going to get worse with way more people joining in.
-
Jez Hillam (@JezHillam) reported@virginmedia Hands down the single worst customer service I've ever received. Engineer not turned up, put on hold where the line went dead three times. On hold a fourth time and thinking it has happened again. Cancelling all services, if I ever get to speak to the right person.