Virgin Media Outage Report in Orpington, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Orpington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 13: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Orpington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, City of London, Croydon, Islington, Godstone, Dartford, City of Westminster, Newham, Southwark, Paddington, Tower Hamlets, Camden Town, Poplar, Grays and Barking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
Total Blackout | |
| City of London |
Internet | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Orpington, England
Latest outage, problems and issue reports in Orpington and nearby locations:
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia There is no current estimate. Still without internet. How can I cancel the service?
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Stacey
(@acartoonheart) reported
from
Camberwell, England
Every time Virgin Media says they are near fixing our internet outage, they push the fix time back another 12 hours 😩
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Stephen Hance
(@StephenHance1) reported
from
Lambeth, England
@virginmedia Nothing other than to telephone again. We do now have an appointment so we will see if it gets fixed. Two of us working from home in zoom-heavy roles has been very difficult. And the only action we have got has been via ombudsman not your customer services.
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Mabs
(@Mabs79) reported
from
Camden Town, England
@virginmedia is there an outage on London SE5
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
@virginmedia Yes, down for two days and when i called yesterday they said it was gonna be fixed today and it is not. I work from home. I have already spent my @EE mobile iNet and I'm buying @bt_uk passes. How can I cancel the service and move to other provider?
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Agustin Pesciallo
(@agustin) reported
from
Camberwell, England
.@virginmedia two days without internet and tv, could indicate what's the process to cancel the service?.
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Sue Tigee
(@SueTigee) reported
from
Islington, England
@virginmedia This really is #unacceptable, it’s been 26 days already without internet! I paid £50 for the move and in addition am paying for your service that I clearly can’t use!
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Rob and Nat
(@ratandnob) reported
from
Bromley, England
@virginmedia do you think you could actually repair the broadband and TV fault in the BR2 area? It’s been off for nearly 24 hours now and the fix estimate keeps getting put back. I might hold off the my next direct debit….sound fair?
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Mary-J 🏳️🌈
(@MaryJldn) reported
from
Camberwell, England
@virginmedia I should have learnt to never go back to you guys. Great that #Richardbranson is off to space. But. The broadband is still rubbish.
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Rob and Nat
(@ratandnob) reported
from
Bromley, England
@JohnKingscott @virginmedia As an IT manager for Her Majesty’s Treasury I find it annoyingly ironic that my role now involves governing their hybrid video calls but I can’t actually join any because my broadband is down. Ridiculous. I’ll be discussing compensation for loss of service with the area manager
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Caz_Bolt
(@Caz_Candiboots) reported
from
Bromley, England
Sure someone having a fricken laugh, now the line dead... Anyone on #virginmedia in the orpington area having trouble with their land line?.
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Kyle S
(@KyleSew2112) reported
from
Bromley, England
Virgin media is ****, not cable #thismorning
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Laura Hendry
(@lghendry) reported
from
Camberwell, England
@virginmedia It’s still down.. when is this going to be fixed? Been over 24 hours now!
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Rob and Nat
(@ratandnob) reported
from
Bromley, England
@virginmedia Virgin Media Outage Update - Description: Service update. Broadband, Voice and TV fault F009165729. The latest update we have is: Our engineer is on site and they're working to fix the problem. The estimated repair time is now: 17/07/2021 20:00:00
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Nici Eberl Photography
(@NiciEberlPhoto) reported
from
Islington, England
@virginmedia lol thanks for replying with a template but I am in the opposite end of London - North London, Archway, N19… why is our signal disappearing every afternoon?! this needs to be fixed as we are getting in troubles with work because of this!!
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Sue Tigee
(@SueTigee) reported
from
Islington, England
@virginmedia I didn’t receive an invoice but had a DD taken from my account. I am not sure why I need an engineer either as there is a virgin media box from the previous renters. My ISSUE is the delay and that 41 days is not acceptable! Please actually help! I need to be able to work!!!
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Andrew Lawden
(@tobe2b) reported
from
Lambeth, England
@virginmedia are you going for "cant be bothered " customer service award ? 3 weeks , still no call and you ask me to call you ? Really ?
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Ethan Truss
(@bludogsix) reported
from
Croydon, England
@virginmedia thank you for sending out an engineer after the previous two couldn't fix our ongoing issue, but it would've been nice to have gotten a text or more than one call from an unknown number to confirm whether or not they are actually coming x
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EbonyGoddess40
(@monique86237847) reported
from
Lambeth, England
@virginmedia when they gonna fix the internet 4th time now no service and this time longer than 1 day I chose Virgin media for download speed but may go back to Sky less issues
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Sarah Martin
(@sarahMwasHudson) reported
from
Bromley, England
Nothing like working from home when you have @SkyUK …. Day 2 of no broadband and no phone …. Quality service …. Will switch to @virginmedia as soon as I can
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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SOTC
(@sotcstill) reported
@HangBlaa @VodafoneIreland Dreadful customer service, but you should try Virgin Media. Holding one hour and 10 mins yesterday. Refused their offer to call me back, THEY NEVER do !
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Andrew Lane
(@andrewalane) reported
@virginmedia Hello? Hello? This is the poor service I’m referring to, poor WiFi and the solution is to go to a web page that won’t load.... now try understanding that process when you have dementia.....
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Will G
(@willg17) reported
@virginmedia awful customer services unhelpful, paying monthly for almost 20 years earns me £4 discount a month. I would advise to avoid
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Danny Hopkins
(@dangerman7uk) reported
@virginmedia Yes, how long it the current waiting time of your customers who call for help today? How many of your customers have been hung up on after waiting over an hour on hold today? How much profit did virginmedia make this year? And @virginmedia demand a price increase. Appalling.
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Phil O'Neill
(@DJPhillyO) reported
Spoke to Peter today @virginmedia and knows his stuff! Real credit to the company and has secured a long life customer for another 18 months. Done a huge saving for me and a very happy customer. Credit and praise to Peter. It’s your staff that keep your customers #virginmedia
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Dave Fincham
(@Finchy62) reported
@virginmedia am trying to set up an online account for my 85 yr old mother. Pay as you go. Fallen at first hurdle, being asked for a password. Have tried customer service, but a no go. Account has always been topped up by smart card (now lost) Help!!!
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Rich.
(@yegods55) reported
@virginmedia Hey VM my elderly father remote control has packed in. Have been through the online help /changed batteries etc. Still not working. He is 85 and not good on the phone. I've tried ringing but no answer. How can he get a new remote?
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𝖍𝖔𝖑𝖑𝖞
(@HollyBroomx) reported
@virginmedia absolutely disgusting customer service from your company. I would like to know how to cancel a contract with yourselves.
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Arron Burdon
(@ABurdonLUFC) reported
@virginmedia Still crap service! Running so slow, done everything and it's terrible.
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Johnny 'The Machine' Hughes
(@johnnyhughes70) reported
@virginmedia Lack of service for two days affecting how my wife and I worked from home cost of using our mobiles as hotspots and, no manager call when requested. It was via the phone, closed as resolved, when it actually wasn't. It's now reopened apparently