Virgin Media Outage Report in Orpington, Greater London, England

Problems in the last 24 hours in Orpington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Orpington, England

The most recent Virgin Media outage reports came from the following cities: Poplar, London, Camden Town, Redhill, Croydon, Barking, City of Westminster, Gravesend, Newham, Southwark, Westminster Abbey, Caterham, Islington, Paddington, and City of London.

City	Problem Type	Report Time
London	Internet	42 seconds ago
Poplar	Internet	1 hour ago
London	TV	2 hours ago
London	Internet	4 hours ago
London	Internet	4 hours ago
London	Internet	8 hours ago

Community Discussion

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Virgin Media Issues Reports Near Orpington, England

Latest outage, problems and issue reports in Orpington and nearby locations:

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 2 minutes ago from Sutton at Hone, England

  @virginmedia I've got no internet and calling 150... Says offices are closed?! Can't access live chat! Won't let me log in! What awful customer service is this?! How do I get through to someone??

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 3 minutes ago from Sutton at Hone, England

  @virginmedia 1/ I've been without internet access since last night. I called this morning at 830 and did reset as told, didn't work so was told it'd be passed on to network engineers and they'd get back to me if it didn't come back on within the hour.

• 
  Trevor Graham (@MrTG_Tweets) reported 6 minutes ago from Redhill, England

  @itsJuliaHardy Ah!! I work for Virgin Media O2, so I will pick my words carefully. I will speak to people in our customer experience team and get the right course of action so you can get some traction. Hope that's OK.

• 
  Tomasz Rykała (@tomaszrykala) reported 9 minutes ago from London, England

  Wow @virginmedia is having a complete meltdown in my area and their automated service is telling me that this "short" interruption to my internet services should be resolved at 10 am tomorrow. That's 14 hours from now! What if my work depended on it?

• 
  Steven Peterson 🏳️‍🌈 (@squeakytoy) reported 10 minutes ago from Poplar, England

  @virginmedia I’ve now had to call again myself because the end of the business day is here and nobody ever called me back. What’s the resolution when nobody ever calls when they promise to?

• 
  Going for Gold (@Gold_Accounting) reported 19 minutes ago from South Ockendon, England

  @itvnews please help. @virginmedia refusing to prioritise an 87 year old with a heart condition who needs a 24/7 phone line for her Emergency button a priority. Refusing to send an Engineer for ANOTHER 6 days.

• 
  anne hill (@gorgeousuk) reported 25 minutes ago from Bromley, England

  @virginmedia another night not being able to use the platforms I pay for due to crappy service from yourselves

• 
  Going for Gold (@Gold_Accounting) reported 26 minutes ago from South Ockendon, England

  @BBCNews please help. @virginmedia refusing to make an 87 year old with a heart condition who needs her telephone 24/7 for her emergency button a priority. Not sending an engineer for ANOTHER 6 DAYS.

• 
  Steven Peterson 🏳️‍🌈 (@squeakytoy) reported 28 minutes ago from Islington, England

  @virginmedia I’ve already terminated my service with you since you were unable to get it installed in less than a month.

• 
  hippychic (@Keldavey) reported 30 minutes ago from Bromley, England

  @virginmedia @YogaBear2 Some? Everyone I know With a virgin account in Bromley having problems today including myself. Not worked all day. What's happening, have you been hacked?

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 37 minutes ago from Sutton at Hone, England

  @virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice

• 
  Baltazarka (@MiaZagica) reported 39 minutes ago from Lambeth, England

  @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

• 
  Steven Peterson 🏳️‍🌈 (@squeakytoy) reported 49 minutes ago from Islington, England

  I called @virginmedia back and they are now saying they won’t be able to install my internet until February 15th, a month after they sent me the modem. They’ve already activated my account and are charging me, but are telling me that shouldn’t have happened and they can’t fix it.

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 49 minutes ago from Sutton at Hone, England

  @virginmedia I performed the reset, it still does not recognise the code. Very disappointed. On Wednesday I wasted 3 hours on the phone talking to 13 of your people one of whom brazenly told me to fix all issues I must buy an upgrade. I am sorry to say the whole experience is abysmal 💔

• 
  Mamba 〽️🦋 (@imbranzo) reported 53 minutes ago from Bromley, England

  holy **** @virginmedia fix up mannnn how you disconnecting when I’m in a ranked match on @PlayOverwatch ???

• 
  Chris 🏳️‍🌈🇪🇺 (@strutcakes) reported 58 minutes ago from Lambeth, England

  Called Virgin Media to complain about the TV box not working and to get it removed from my package. Somehow ended up singing another 18 month contract with the TV box included but at a reduced price. Not ideal but not horrendous.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 58 minutes ago from Sutton at Hone, England

  @virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working

• 
  Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported 59 minutes ago from Sutton at Hone, England

  @virginmedia There is a blockage, that I know - I have had no service since November. I was told it would not be sorted before March 6th. I had been promised 3 call backs from different people in the Exec Department - none have followed up.

• 
  DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported 59 minutes ago from Sutton at Hone, England

  @virginmedia 4/ I work from home so asked what can I do in the meantime? No help given. I asked to speak to a supervisor. Waited 15 mins to speak to Supervisor ( 45 mins total already spent on phone)..

• 
  mark (@PieFaceMark) reported 60 minutes ago from Poplar, England

  Absolute nightmare with @virginmedia arranging new package. Since agreeing package deal yesterday I've received FOUR different emails telling me I'm gonna be paying four different amounts, all higher than what was agreed. Absolutely terrible customer service and real headache

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Timothy (@Timothy4D) reported 9 minutes ago

  @visualsbyneon The whole week my wifi has been bad, cutting out and today it just wasn't on at all Seems like a lot of people on virgin media were without internet this morning

• 
  julie doran (@ijd41) reported 10 minutes ago

  @virginmedia my wifi is off for 4th day and your phone line is off!!!!!!! I cant work.... please give me a number i can call for help. 🤬

• 
  Jake (@jakenffc97) reported 10 minutes ago

  @virginmedia So, again I’m paying £46 a month for a service that doesn’t work and no way to be able to contact as I can’t get through. My internet has stopped working and can’t even get the hub to turn on or light up now. Help please

• 
  Mark (@WhiskyOneIce) reported 11 minutes ago

  @virginmedia No.... I check service before I reboot... the vm installing engineer had problems setting the hub up from new

• 
  Rachael Ross (@RachaelR_x) reported 17 minutes ago

  Is there actually anyone at @virginmedia who is able to help me instead of leaving me on hold, passing me to wrong departments and cutting me off?? All to fix a billing error made by virgin??!!

• 
  Annie Wearn (@anniewearn) reported 21 minutes ago

  @virginmedia Been trying to call your customer service number but it keeps cutting off, has the number changed?

• 
  Kieran Lewis (@KeezaLewis) reported 21 minutes ago

  @virginmedia LS8 has been down all morning fellas, im sure you dont want an invoice for my days work, or should i just cancel as its the 3rd time you've done it?

• 
  Phil Sproston (@Mrsprozzer01) reported 21 minutes ago

  @virginmedia So you help today is to suggest that I redial the number I have already rung, where I spent more than an hour on hold, and then got cut off by you... Thanks for nothing.....

• 
  PLUTO☔️🌃 (@ken4rd) reported 28 minutes ago

  @virginmedia are so **** it’s unbelievable, should have to hotspot my damn computer at home

• 
  Rebecca Andrews 🌈 (@andrews_rebecca) reported 29 minutes ago

  @virginmedia i am a new customer trying to reschedule delivery bcoz im moving, and no one is helping I’ve been waiting multiple times on phone & it’s been 1hr on 📞 waiting. All I want is to change a date pls!