Virgin Media Outage Report in Orpington, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Orpington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Orpington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Beckenham, Bexleyheath, Camden Town, Poplar, City of Westminster, Mitcham, Paddington, Redhill, City of London, Southwark, Islington, Tower Hamlets and Bromley.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Internet | |
| Croydon |
Internet | |
| Croydon |
Internet | |
| London |
Phone | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Orpington, England
Latest outage, problems and issue reports in Orpington and nearby locations:
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It's me, John
(@johnrahers) reported
from
Lambeth, England
@virginmedia Hi. That is the number I called this evening once I received my “final bill”. Woman on the phone told me I was given false information and that I would have to pay the fees. Yet the lovely woman I spoke to when moving told me I defo wouldn’t. Help pls
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Bob Hawkins
(@salvatorRosa) reported
from
Bromley, England
Dear @virginmedia we rang repeatedly to complain about the quality of our viewing experience thro’ TiVo when watching through iPlayer the programme stops & we have to restart to get a signal
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kim lawrence
(@peppernpig9) reported
from
Croydon, England
@virginmedia I can not get hold of any customer service teams! I am going to try a shop now but I am so fed up
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Daphne Clifton
(@daphnemotivates) reported
from
London, England
@virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped
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Peter Wheaton
(@wheaton_peter) reported
from
Bexleyheath, England
@virginmedia Apparently there is a known issue thanks.....Shame I didnt know of that service earlier I'd not have booted the Cat 🐈😁
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SWLONDON-FIST #BBBH #WELHORNY
(@SwLondonFist) reported
from
Lambeth, England
@virginmedia hi, i keep having problems with my hub3 losing its connection to the internet. I've tried all the troubleshooting options, its been going on for 6/7wks and each episode is getting more frequent & for longer periods of time. Had it a few yrs and could do with a new 1
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Dan Padgett
(@danjpadgett) reported
from
City of London, England
@virginmedia probably, no defenitely, the worst customer service I have ever experienced. 4 hrs on the phone over 2 days, transferred unknown number of times and hung up on twice and still no result.
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Josh Harwood
(@JoshuaHarwood_) reported
from
Eltham, England
@virginmedia It says no known issues. However, the hub is flashing green. I’ve reset the box twice! Help a boy out please
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Law
(@lawrie774) reported
from
Sutton at Hone, England
@vmbusinesshelp @virginmedia another day and still no business phone lines now into day six, figures are down and angry emails from existing customer as they can't get through on the phone. Looking forward to getting the standard "sorry to hear" tweet which leads to nothing.
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Steven Meagher
(@stevenmeagher) reported
from
Islington, England
Genuinely shocked at a phone representative at @virginmedia I ask to speak to the manager and then he hung up. I have had some bad service in my time but that was probably the worst I’ve ever experienced
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Josh Harwood
(@JoshuaHarwood_) reported
from
Eltham, England
Dear @virginmedia. Im at home on a Sunday and very hungover. All I want to do is watch @NetflixUK. BUT I CANT BECAUSE THE INTERNET IS DOWN!!
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Jason Best
(@jason_best) reported
from
Camberwell, England
From what I'm seeing many people affected by @virginmedia outage (myself included, no mobile data) but yet they've yet to actually acknowledge it themselves... Hmmmmm
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Tazul Islam
(@Tazul2015) reported
from
London, England
@virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!
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Catherine Gray
(@CllrGraySW) reported
from
Sutton at Hone, England
@combyne @virginmedia won’t even let me speak to disconnections Laurence 😐 The service has been awful!
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Napoleon
(@NW6Penguin) reported
from
Camden Town, England
@virginmedia Done that. Ive called, customer services dealing with it. Seen the forums and it's an occurance with other customers on the network. Thanks.
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Napoleon
(@NW6Penguin) reported
from
Camden Town, England
@virginmedia I'm still getting sound dropouts on BBC4HD. An engineer did fix this last year but its pixelating and dropping out again. #Eurovision is unwatchable!
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𝕖 𝕞 𝕞 𝕒 🦒
(@emmajanepenney) reported
from
Shoreham, England
Why is virgin mobile still down 😩 @virginmedia
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fone mechanics
(@fonemechanics) reported
from
City of London, England
Number of customers with @virginmedia having problems with calls, texts & data. They are working hard to get this rectified.
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Claire-Monique
(@Clairemonique10) reported
from
Bexleyheath, England
@virginmedia not impressed that there is no internet or cable and the f.a cup is going to start at 5pm!!! #virginmedia #FACupFinal #internetnotworking #cablenotworking #help #virginmediahelp
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Kuda Madzikanda
(@KudaLudaLegend1) reported
from
Gravesend, England
Seriously getting towards 24hr broadband outage..Can someone tell me if I can cancel my contract as technically @virginmedia have not met their contractual obligation🤔
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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HAIGHY🏴🏴
(@Haigh12K) reported
@BBCLookNorth I don't know if you are interested but virgin media customers in the wf1 area have had no tv or broadband since approximately 10.30 am on Saturday morning and it's still down . We have had no explanation from virgin or updates .
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HAIGHY🏴🏴
(@Haigh12K) reported
@virginmedia Just rang the number saying 12pm today. It was supposed to be fixed by 8.30pm last night. Not a good service.
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@ndrewilli@m
(@Andrewilliam69) reported
@virginmedia told you were upgrading in me area and work would be completed last week. Now my broadband only works intermittently. No update from customer services. Is there still work in SW2???
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Elliott Hall
(@HallElliott) reported
@virginmedia I phoned customer support today and was promised a phone cal by a manager today. It’s now 10pm and that hasn’t happened. So …. I have a fraction of the service in my contract and can’t get an explanation! I pay for other services (web hosting etc) …
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Stew
(@whyte83) reported
@virginmedia Since joining I have had 0 contact via email or post from Virgin. It has only been through texts. I am unable to set up Virgin media account online and also use anywhere app. I spent 30mins on phone last night got 0 help and said I’d get sent an email. No email has arrived.
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micheal
(@michealrossiter) reported
@virginmedia was kept in your webchat from 5pm to 10pm to make complaint. you now claim I signed for services I never asked for. added notes I was getting Hub5 for compatibility. this was then overriden by someone else "because". casenotes give no reason.
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Moose
(@Moose_Bumps) reported
@virginmedia your internet is the worst internet I’ve ever had. Pay for 500mbps to have constant cut outs, weak wifi and slow speeds. No thanks ***.
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Paul Winsor 💙
(@PaulWinsor1975) reported
@virginmedia @Ofcom Really not good enough. Someone should be with us first thing Monday.Waiting for this so we can work not to watch stupid cat videos. It took over 3 weeks for you to understand that we were moving even having to explain in micro detail how moving house works. worst service
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Rob Reed
(@Priglit) reported
Pretty much all day without internet now. Not even a reply from @virginmedia . Very poor.
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Lauren Robertson
(@l0zzie88) reported
@virginmedia are you having issues with your email servers for ntlworld, yesterday it just stopped working and saying the credentials are wrong. Nothing changed on the account