Virgin Media Outage Report in Orpington, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Orpington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Orpington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of London, London, Southwark, City of Westminster, Croydon, Greater London, Camden Town, Paddington, Poplar, Newham, Bromley, Redhill, Longfield, Islington and Godstone.
| City | Problem Type | Report Time |
|---|---|---|
 City of London |
Total Blackout | |
| London |
Internet | |
| City of London |
Phone | |
| Southwark |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Orpington, England
Latest outage, problems and issue reports in Orpington and nearby locations:
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia Ok but I will try the first link first. As I want to resolve this on a high authority this is bad customer service
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積ん読
(@GeirGulbrandsen) reported
from
Poplar, England
@virginmedia Just to let you know, as most evenings streaming video (even low-res) is really bad again. I know the product description is "up to...", but as you linked the other day you ha "minimum guaranteed bandwidth" that should be more than enough to watch a little bit of video. Very sad
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
Nice to know @virginmedia are absolute animals towards old people. Not a care in the world. Just cutting off their phone line without considering the consequences & impact it could have on two elderly people. Sickening behaviour. My poor granny is so distressed.
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Richard Moses
(@Richardjmoses) reported
from
City of London, England
@virginmedia Also you send me a text saying Hello, it s Virgin Media here. We have an update on your complaint and we will call you shortly to talk you through it.Thanks. I called up and you had no idea about the complaint
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia No difference. From the amount of complaints I have read on the same issue I think you know what the problem is with the new box.
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Niall Thorpe
(@niallthorpe08) reported
from
London, England
So we’ve waited 4 weeks for @virginmedia to install our TV and WiFi, telling us it’s been in the flat before, they get here finally and say it’s never been in the flat and we can’t have it! So they’ve left and we’re back to square one....
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katie
(@Katiewrightt1) reported
from
Croydon, England
@virginmedia waited 25 minutes before I got through and then your unfriendly staff member hung up on me whilst ‘searching for information’ 🤨🤨🤨. My internet never works and I’m getting 0 help....
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Lori Haley Fox
(@lorihaleyfox) reported
from
London, England
@virginmedia Thanks JJ - another customer service rep contacted me and the problem has been resolved. Unfortunately the first adviser was misinformed! Thank you!
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia @richardbranson @skytv_ Much appreciated for that email address, I will be firing off a email tomorrow. I'll give some home truths about her poor management
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Christopher Tulloch
(@VillianComplex) reported
from
East Ham, England
I thought BT were bad but damn @virginmedia is seriously awful.
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia All I want is someone as determined as you are in resolving the way I have been treated and the lack of service that I have not been provided with
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia Although your Aim is not to deliver a shockingly bad customer experience it’s what your customer services team are only capable of delivering... repeatedly... can you put in a request to get me a call back or give me a postal address as this may be quicker to put In a request.
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MadeAmazing
(@madeamazing_) reported
from
Bromley, England
@virginmedia Well in talking to two of your customer service team they say you haven't. But two others say it has been!! Complete chaos. And terrible customer service.
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🥴
(@iamkingkyla_) reported
from
Croydon, England
@virginmedia can you fix your WiFi I’m actually sick of this rubbish
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia our Tivo box is showing menu and sound but no picture. Worked fine for 2 weeks in cooling off period. Also was on hold for 35 minutes today. Please provide solution. Not happy.
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AJB Consultancy Group Ltd
(@ajb_ltd) reported
from
Sutton at Hone, England
@virginmedia new customer and TiVo box is not working after 2 weeks. Shows menu and sound but no picture. Please provide a solution. Not happy.
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Will Hide
(@Willhide) reported
from
Camden Town, England
@GillianRhys @virginmedia Ha - would never go back to them. We found them totally unreliable and their customer service was beyond a joke. (But thanks. And see you tomorrow!)
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steven ereira
(@EreiraS) reported
from
London, England
@LoveMarbs7 @virginmedia Tell me about it this has been going on since June poor service poor management poor customer relation but they still want to take my monthly subscription
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steven ereira
(@EreiraS) reported
from
London, England
@virginmedia No I do not have a reference this has been going on since June of this year it's disgraceful how I am being treated poor management poor service
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Richard Moses
(@Richardjmoses) reported
from
City of London, England
@virginmedia Thanks. I don’t mean I set of guidelines. I mean an internal process flow for how complaint unsealed managed. For example I have raised a complaint. I call up, get to you offshore team, and they cannot see my complaint or put me through to anyone
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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No One Negative Face
(@la_jupiter8) reported
@virginmedia @virginmedia Hi me again. We had a reprieve over the weekend but Broadband is down again. Any updates what’s happening in the Area (Area Reference 15) today?
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Rachel Cunliffe
(@RMCunliffe) reported
@virginmedia Not good enough. You've had 18 months of people working from home to sort out a proper warning system for upcoming works. If it was a fault that needed repairing, that would be one thing. This is a planned outage you didn't bother to tell customers about. £8.06 doesn't cut it
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martyn notman
(@NFGmart) reported
@PedroCabanna @virginmedia Mines down too
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SketchyMagpie 😷
(@sketchymagpie) reported
@virginmedia hi, I've been getting missed calls for weeks asking me to get in touch. I did so last week but the missed calls have continued. Can you help, as calling back twice and asking about it has not stopped them?
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Mr Peter Vernon
(@MrPeterVernon2) reported
@virginmedia I called your help line on the 10th trying to sort out logging onto my account online. The operator took my details and said 'the team' would contact me in a few days. How long is a few days?
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Matt
(@MatthewK_13) reported
@virginmedia I’ve tried pre install team, I’ve asked for a manager for the past 10 calls but have never been put through to one or ever been called back
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Mr Pete
(@PedroCabanna) reported
@NFGmart @virginmedia So ******* frustrating. Constant issues. They’ve even upgraded us to business account but it’s still shite! The OH was half way through a presentation to his Board. Great timing 🤬
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@welshwarrior
(@welshwa81518941) reported
@virginmedia If @Virgin has deliberately put the phone down on me TWICE by TWO different operatives (good distancing ploy). & Alex's MANAGER did NOT RING ME as PROMISED FAITHFULLY he WOULD. TELL ME:HOW is a 'WEB CHAT' with U(which we've agreed my mobile can't access anyway)a resolving tool?
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@welshwarrior
(@welshwa81518941) reported
@virginmedia WHY does @virgin expect me to jump thru their 100 miles up off the ground hoops & make ME feel like a pariah fish when all i want is an HONEST & REASONABLE service. I've received NEITHER😠 Now next Jill V @Virgin script hasn't been written so PLEASE WRITE IT & SEND ME A COPY!
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Charlotte Large
(@charlotteannel4) reported
@virginmedia constantly have issues having to restart my router! Absolute joke!! Does reach all the rooms in my house