Virgin Media Outage Report in Orpington, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Orpington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Orpington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Caterham, City of Westminster, London, Croydon, Islington, Southwark, City of London, Greater London, Camden Town, Paddington, Poplar, Newham, Bromley, Redhill and Longfield.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Caterham |
Wi-fi | |
| Caterham |
Internet | |
| City of Westminster |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Orpington, England
Latest outage, problems and issue reports in Orpington and nearby locations:
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Luke Archer
(@Luke_Arch3r) reported
from
Camden Town, England
Trying to cancel my @virginmedia broadband because I’m moving and I’ve been on hold for 33 minutes out of the 36 minutes (and counting...) of this call. Will cost my phone bill a fortune by the end of it! Very poor service, don’t think I’ll use them when I need broadband again!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia @virginmedia it goes on, we have had no Internet for 3 months, that’s finally been fixed and now no TV, and I am still on the line, 58 minutes, not sure where the guy has gone, I’m not putting the phone down!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia Unfortunately the guy just put the phone down on me and that link is not working!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia The link was broken, I have made a complaint online, you do have my phone number however, as our technology provider, someone should have called!
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دانه الضبيب
(@DanaAldubaib) reported
from
Paddington, England
@virginmedia Yes I would like to cancel my service and still no one answer !!
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Abi ن
(@abivedder) reported
from
London, England
@virginmedia please help, my box won’t work, I can’t watch anything, been sat here for over an hour trying to fix it. So fed up with virgin internet.
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia I find it insulting that you infer it is a problem my end! Once again, the level of customer care is dreadful, and no fixing of the actual problem that we pay a monthly premium for!
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia I see. Thanks. There is no point ringing your ‘customer service’ number - I don’t have the time or battery to listen to the same four songs on a loop for over an hour then be told nothing helpful. Been there, done that.
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Becca Lewis
(@becca_lewis93) reported
from
Islington, England
@virginmedia someone was meant to call me back an hour ago as I have lodged a complaint that my broadband isn’t working. Your call centre could not help and I urgently need engineer as I work from home. I will need to have compensation for taking a days leave otherwise.
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Becca Lewis
(@becca_lewis93) reported
from
Islington, England
@virginmedia @pgee91 No, the team on the phone have not told us anything except an engineer is on site to fix issue. Meanwhile the ‘Fix estimation’ time continues to go up, and ‘An engineer is on his way’ - is he coming from the call centre in India too as has taken hours...
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Galina
(@mylovelybubbly) reported
from
Sutton at Hone, England
@virginmedia on hold now 30min to cancel virgin account. No wonder I wan to leave you make customers pay almost £100 for service which not good. Then u keep customer on hold for over 30min. Amazing service 😂 not recommending to anyone virgin save the money and stress!
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Amanda Davey
(@Amanda_Davey12) reported
from
London, England
@virginmedia no TV for 24 hours, been on the phone for 50 minutes, guy has now disappeared, left me hanging on the line! The service is so bad!
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Ashleigh Jade Loeb
(@MxAshleighLoeb) reported
from
Islington, England
So @virginmedia have said a broadband outage since last night will be fixed by 12:25, 17:00 now by 20:10! Very disappointed. Going to be paying extra for my mobile data to try to get some work done! #N4
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Johanna
(@JohannaWhitaker) reported
from
Islington, England
@billy77483355 @virginmedia I have no issue with the nationality of the agent or where they are based.
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Prash
(@prashthambi) reported
from
City of London, England
@virginmedia can you please dm me - have an issue regarding return of a WiFi box. Been on hold for 20 minutes and can’t stay for much longer
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Nick
(@nickgusset) reported
from
Bromley, England
@Fonzarelli_90 @virginmedia They've got a problem up their end. (Ooer)
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JC1980
(@JClinton37) reported
from
Camberwell, England
@virginmedia Can someone answer the phone. Last week when I got rid of sky and got virgin installed you had someone on the phone to me in record time the last two days I’ve had issues no one available. I’m within my 14 days so I’m gonna cancel if u don’t respond properly
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Angus Teee
(@AngusTeee) reported
from
Islington, England
@virginmedia I could indeed try ringing that number - if I wanted to spend over an hour listening to the same songs on a loop then speaking to someone who doesn’t know anything. You have a real problem with customer service and it will lose you business.
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Kieran Kunhya 🚀
(@kierank_) reported
from
Camberwell, England
@virginmedia @Stephen_Neal Can you hire @PheedbackPhil to fix your tube WiFi
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Angus Teee
(@AngusTeee) reported
from
Paddington, England
@virginmedia No. It’s a link to this Twitter exchange. Please send me an email address so I can lodge an official complaint. Thanks
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Claire Nealon
(@frenchcla1re) reported
@virginmedia 10% increase, thanks virgin! Oh and why do you tell someone they can’t have virgin at their new address as the street is « over subscribed » but offer it to their immediate neighbour ?? Also they were customer for 3 years with no issue??
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Angela Winter
(@Angw2004) reported
@virginmedia trying to speak to someone for days now to sort my contract out. Spoke to 6 different persons & none of them listen & all of them tell me different siernos. I have no idea what is going on !!! Except that I'm cancelling & leaving..ridiculous customer service
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James Beale
(@beale947) reported
@virginmedia Have been waiting for a response from your customer relations team on whatsapp for 2 days now. This is ridiculous.
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NHS k
(@wogiewag) reported
@virginmedia I have changed gas electric without any issues. #virginmedia are the only people who have made this incredibly difficult verging on impossible. Look at twitter guys I'm not alone. You have been warned once you're in you cannot leave #virginmedia
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Andy Corbett
(@andycorbett1) reported
@virginmedia Wasn't that the same as yesterday, surely they could still answer the phone. Would be more helpful. Or if your resolution team even answered an email. So more time I have to waste because no one takes ownership to fix my fault
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QuestionThis247
(@QuestionThis247) reported
@virginmedia Wired I get 180mbps but thats not the point when you promised super fast speeds around the house with wifi. Whats the point in having your service if it only works in the upstairs room with my laptop? Cant use any decent streaming services in the living room. Joke of a service
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DM Dindorf
(@dinnydorf) reported
@virginmedia Day 3 on Virgin Media WhatsApp. Yesterday I finally spoke to someone. A brief glimpse of potential. But they could only offer to keep me on the same contract. No dice. Transferred to Customer Relation Team at 11am. That was the last I heard. Reconfirmed details with bot today.
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Corrine
(@trowbri7) reported
@virginmedia I have had no TV or Internet for 2weeks it's an absolute joke one engineer came out couldn't fix the problem now having to wait until tomorrow I'm hoping it gets sorted or we will be leaving virgin Media.
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urban_m
(@MAGHA121) reported
@virginmedia Every time I’m in the phone someone says I’m emailing to escalate the issue which has been going on for 5 months. After 15 minutes they hang up. How rubbish is that. Check the call logs. Bye
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Ryan Sleigh
(@Ryan_Sleigh) reported
@virginmedia Nah when we’ve tried to speak with your team about these issues we get fobbed off so we are looking at leaving virgin media once the contract has run its term