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Virgin Media

Virgin Media Outage Report in Orpington, Greater London, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Orpington come from postal codes BR6 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Orpington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 6: Problems at Virgin Media

Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Orpington, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Southwark, London, Orpington, Poplar, City of London, Camden Town, Redhill, Barking, City of Westminster, Gravesend, Newham, Westminster Abbey, Caterham, and Islington.

CityProblem TypeReport Time
London Internet 5 minutes ago
Croydon Total Blackout 1 hour ago
Southwark E-mail 3 hours ago
London Phone 4 hours ago
London Internet 4 hours ago
Orpington Internet 5 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Orpington, England

Latest outage, problems and issue reports in Orpington and nearby locations:

  • JohnJohnb471
    John Briggs (@JohnJohnb471) reported from London, England

    Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business

  • MrGarySmith
    Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia @CooperativeBank I’d like you 2 claim back all my DDs from @virginmedia as I’ve not provided me with the services they charge for having to write this via 4g as I can’t connect via BB says try again, did with 4G works fine now. Please also cancel all DDs. now

  • pantsant
    ANT (@pantsant) reported from Camden Town, England

    @virginmedia Much like many people’s internet and tv service tonight!

  • seldnfoodie
    Erik (@seldnfoodie) reported from Camberwell, England

    Another dose of terrible customer service from @virginmedia on hold for 25 minutes just to drop a service and negotiate a lower rate for the poor service they provide - another offshore call centre failure! #badservice

  • gorgeousuk
    anne hill (@gorgeousuk) reported from London, England

    ...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.

  • pantsant
    ANT (@pantsant) reported from Camden Town, England

    @virginmedia Not the Month of good service though! 3 hours and counting of no TV or Internet! #poorservice

  • MrGarySmith
    Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @JasonHodge71 @virginmedia happened to me tried explain the issues I was had after a 45 min wait. He then kept talking over me when I called him about it he hung up. Seems par for the list of these Indian call centres. Have you noticed that you only get a UK based agent when you say your leaving

  • pantsant
    ANT (@pantsant) reported from Camden Town, England

    @virginmedia Shame she couldn’t smash your terrible service

  • pantsant
    ANT (@pantsant) reported from Camden Town, England

    @virginmedia Unlike your service, which never arrives!

  • anna_fran
    Anna Parry (@anna_fran) reported from Bromley, England

    Anyone know why the broadband is down on @virginmedia in the BR3 area. This is the 3rd time in less than a week. It’s starting to get very boring, not to mention inconvenient

  • calmspacecoach
    David O'Hanlon (@calmspacecoach) reported from Camden Town, England

    @virginmedia Yet again I get fobbed off. Complaints didn't respond. I had at least six conversations with your texting service and 789 and yet - nothing.

  • MrGarySmith
    Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia The link only takes me to our messages nothing else, Normal service resumes!!! Every conversation with virgin is a mess and waste of time!

  • Robbie_Paterson
    Robert Paterson (@Robbie_Paterson) reported from Lambeth, England

    @virginmedia Seriously @virginmedia down again!!!!!! What an absolutely useless bunch you are!!!

  • YenSanford
    Yen Sanford (@YenSanford) reported from Bexleyheath, England

    I’m having issues with @virginmedia broadband. App states no know issues in the area, but there clearly is. This is 2nd time in two weeks. Looking for help or ideas to fix quickly. I have reset the tech. #SpeedTest 👎🏼 #ResetTheTech #SwitchOffAndBackOnAgain

  • Sammi__B
    Sammi T (@Sammi__B) reported from Camden Town, England

    @virginmedia virgin mobile customer in a travelodge who is advertising virgin WiFi- why do I need to pay for this when I am on your network- surely it should be a hotspot!!! 😡

  • PlexNetflix
    Martin Phillp (@PlexNetflix) reported from Camberwell, England

    @Emily_Benn @virginmedia I use their mobile service, but wouldn't touch the cable with a bargepole. It's oversubscribed in London.

  • lawrie774
    Law (@lawrie774) reported from Sutton at Hone, England

    @virginmedia Honestly don't think @virginmedia can provide a worse service. Over the last 6 weeks I've had to put up with over a week of no phone lines, last week almost three days with no broadband so cant process payments, and now it's down again. Unbelievable 😠😠😠, costing £1000s

  • pantsant
    ANT (@pantsant) reported from Camden Town, England

    @virginmedia spent much of the last hour switching things off and on still no internet or television! What the F do we pay for!! Oh yeah Piss poor service and no answers!

  • MrGarySmith
    Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    Try and do a help chat on @virginmedia connect app I bet you will still be there the next day waiting for a response or if lucky had one reply 12 hours later asking for you name

  • MrGarySmith
    Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia You seem 2 4get I have full house Serv costs over a £100 which means betw. hours of 5.30am and 8pm I haven’t got the time to **** around for a week worth of questions taking 24hrs to get a response only to find it’s been ended by them as I didn’t answer in two hours! FFS

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • nasherxxx
    ❥ Ellese (@nasherxxx) reported

    @virginmedia hi can someone help me please?

  • meganackk
    ᛤ megan ⎈ (@meganackk) reported

    @virginmedia I want to cancel my contract and nobody will let me speak to the cancellations team. I am a single person living on disability and cannot afford £400.

  • jellycat1966
    David Bowie (@jellycat1966) reported

    @virginmedia I am now out of contract, if I cancel it how long long will it be before I can rejoin as a new customer ?

  • UrbexTroll
    urbexing (@UrbexTroll) reported

    Feels so good to cancel the direct debit for virgin media Ireland and never be a customer again. People if we all cancel our direct debit’s they will have to reduce their prices @VirginMediaIE #costofliving #costoflivingpayment #recession2022

  • gashead
    Alistair 🏴‍☠️ Burns (@gashead) reported from Hatfield, England

    Used to tell my colleagues on @virginmedia to switch to @BT to overcome reliability issues. Moved house and little choice to pick Virgin. No internet or TV for 7 days, fix due by 1pm today. Queried at 1.30pm and 6.30pm, assured it would be today, told to relax. Frankie says BS.

  • Megameak
    John Meakins (@Megameak) reported

    @virginmedia are there any issues reported for NN5? Been a week of faulty Internet and even none at all! It's Friday night and I have had no Internet all day. Any update would be great, it's annoying to be told there are no faults on my connection when there really is.

  • misspiggyx101x
    misspiggy101 (@misspiggyx101x) reported

    @virginmedia I spoke to them, my problem was that it took 5 hours of messages to get nowhere! Was offered a deal then wasnt allowed to actually have it?? Honestly gobsmacked!

  • xSmithy1980x
    x Smithy x (@xSmithy1980x) reported

    @virginmedia What?? Yes total loss. No internet and no tv. May have service during day but I’m at work then so no use to me , it’s not just a slight drop out. Can’t even load web on my phone

  • LOLOPHONEIQ
    Vorix (@LOLOPHONEIQ) reported

    @virginmedia It isn't just slow WiFi speeds, it's the fact it keeps dropping off and disconnecting form things making everything that needs the Internet unusable

  • Laps72
    Laps (@Laps72) reported

    @virginmedia Your WhatsApp chat service is ridiculous! I’ve got a simple question and I’m left ‘hanging on’ whilst an agent is found. Shocking customer service