Virgin Media

Virgin Media Outage Report in Orpington, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Orpington come from postal codes BR6.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Orpington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Orpington, Greater London, England 02/25/2026 13:05

February 25: Problems at Virgin Media

Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Orpington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Islington, Paddington, Welling, Croydon, Southwark, Redhill, Beckenham, Newham, Stratford, City of London, Barking, Bexleyheath and Poplar.

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City Problem Type Report Time
United KingdomCity of Westminster Wi-fi
United KingdomCity of Westminster Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomIslington Internet
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Orpington, England

Latest outage, problems and issue reports in Orpington and nearby locations:

  • Biggsy58 Bernie Biggs (@Biggsy58) reported from Bexleyheath, England

    @virginmedia putting their tariffs up by 17.3% from 1st April - that’s 3.9% over the Retail Price Index Inflation of 13.4%…people getting nowhere near this sort of increase in their pay packets…hang your heads in shame especially in a cost of living crisis.

  • discobabe76 DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England

    @virginmedia 1/ I've been without internet access since last night. I called this morning at 830 and did reset as told, didn't work so was told it'd be passed on to network engineers and they'd get back to me if it didn't come back on within the hour.

  • discobabe76 DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England

    @virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice

  • discobabe76 DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England

    @virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day

  • gorgeousuk anne hill (@gorgeousuk) reported from Bromley, England

    @virginmedia I did and it said the service was ok. It’s now working after several times of going onto Amazon. I just don’t know why the service has become so poor recently

  • RogerHighfield Roger Highfield (@RogerHighfield) reported from London, England

    @virginmedia My broadband is down again - area21. Any idea of when it will be fixed?

  • discobabe76 DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England

    @MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay £400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia

  • discobabe76 DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England

    @virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me

  • discobabe76 DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England

    @virginmedia 4/ I work from home so asked what can I do in the meantime? No help given. I asked to speak to a supervisor. Waited 15 mins to speak to Supervisor ( 45 mins total already spent on phone)..

  • RogerHighfield Roger Highfield (@RogerHighfield) reported from London, England

    @virginmedia, your app does not seem to think there's a problem with the internet in area 21. I think different. Can you check?!

  • tlcko1882 Burnley Dave:Not woke just human.💙🌈🍺🇪🇺 (@tlcko1882) reported from London, England

    @journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.

  • BobCratchitt Andee Byford (@BobCratchitt) reported from City of London, England

    @virginmedia Well I guess as it went down Wednesday afternoon and if all goes well back up tomorrow we will automatically qualify.

  • BobCratchitt Andee Byford (@BobCratchitt) reported from Poplar, England

    @virginmedia But your hub has died and as such I cannot access my broadband, use my landline as you moved it from copper to Ethernet and the TV services are impacted as I cannot record, watch the BBC or any streaming service. In short an outage.

  • LutherB40510976 Luther Blissett (@LutherB40510976) reported from London, England

    @virginmedia can you give me a direct number to call to cancel my contract. I've used whataspp / webchat and spoken to two people in last 24 hours - but to no avail.

  • discobabe76 DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England

    @virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.

  • discobabe76 DragonFish 🇬🇧🇪🇺🇮🇹 (@discobabe76) reported from Sutton at Hone, England

    @virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.

  • blackheathma Amanda Birrell (@blackheathma) reported from London, England

    @MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so

  • AnnieCaird Annie Caird 🌻 (@AnnieCaird) reported from Islington, England

    @virginmedia How long have you got? I have just sat down in a restaurant to cry on a friend’s shoulder. The nice server said, “how are you?” I just burst into tears! Seriously. My disappointment is palpable. I want to go back to @BT

  • nathantalbot Nathan Talbot (@nathantalbot) reported from City of London, England

    (Testing) colleague asked if is there a virgin media outage but it’s working fine in EC1A.

  • LutherB40510976 Luther Blissett (@LutherB40510976) reported from London, England

    @virginmedia what is the number for your complaints department? It seems impossible to actually terminate my contract with you. Am I in the Hotel California?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Helena_Hxx Dame Helen (@Helena_Hxx) reported

    @virginmedia the service page wasn't working, it goes round in a loop, it's actually the most unhelpful help page I've ever come across

  • shoot2scoot Chris Houston Ⓥ (@shoot2scoot) reported

    @virginmedia I would really appreciate any help you can give as they have turned to me as a last resort and if I can't get the problem fixed for them it makes me and VM look rubbish.

  • TerenceDavies19 Terence Davies (@TerenceDavies19) reported

    @virginmedia the absolute worst customer services known to mankind. #andcancel

  • kbs1971 Keith Saunders (@kbs1971) reported

    @virginmedia Finally resolved by me having to repeatedly call you! Complaint was initially due to outage, then the v poor customer service and continued missed promises of calls back. For a media company why can't you call?!?!!?

  • jammin028 Kenny macrae (@jammin028) reported

    @virginmedia It has now but my wife's has not. Her complaint is now going to day 2 on WhatsApp. Day 2??? That should never happen or is it because Virgin are being difficult?

  • pleaseyourself Please Yourself (@pleaseyourself) reported

    Hi @virginmedia I can’t remember my password, tried to call customer relations but can’t because of the password! Please help this was sorted the other day then got cut off being transferred to cr this is still ongoing how do I speak to them?

  • MichaelJRideout Michael Rideout (@MichaelJRideout) reported

    @virginmedia Hi, @virginmedia, on 1st August, I was informed that I would receive my refund within 7-14 days. I haven’t received this. Even though my disconnect date was 25th May 2022! I want my money, or I will be making a complaint to the Ombudsman about your shoddy customer services.

  • the_paradine The Paradine (@the_paradine) reported

    @virginmedia I did and he said me !MIGHT! be able to pop over. This is just not good enough. 1 week of bad internet now no internet.

  • donnamk79 Donna (@donnamk79) reported

    @virginmedia I have a problem with my hub and am trying to get to the live chat option on your website but it's just sending me round in circles. It's so frustrating! Is there another way for me to speak to someone?

  • dougbowski Paul Douglass (@dougbowski) reported

    @virginmedia Just called, automated message. You ran a test and there’s no issues. Yet I’m still staring at a screen telling me I’m connected to my router but there’s no connectivity. 3 separate devices all saying the same!!