Virgin Media Outage Report in Orpington, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Orpington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Orpington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Mitcham, Croydon, Paddington, City of Westminster, Redhill, City of London, Southwark, Camden Town, Islington, Tower Hamlets, Bromley, Poplar, Greater London and Grays.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Mitcham |
Internet | |
| Croydon |
Internet | |
| Mitcham |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Orpington, England
Latest outage, problems and issue reports in Orpington and nearby locations:
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𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧
(@CharlieTubs) reported
from
Whyteleafe, England
@virginmedia it has said ‘no problems detected’ despite the fact that multiple people on local facebook groups are having the same issue. Other down detector websites have also noted issues so there must have been some outage this morning in the area?
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia still waiting for my call back re my complaint C-291120591. It is ridiculous one has to wait so long for a phone call, it’s not I require an engineer to attend!!! Is this your example of customer service? Joke
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𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧
(@CharlieTubs) reported
from
Whyteleafe, England
@virginmedia they’re coming on Christmas Eve so hoping only a couple more days before the issues are sorted
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Craig Glenday
(@craigglenday) reported
from
Camberwell, England
@virginmedia Resolved now, thanks. Not easy to cancel a V Mobile contract, & not at all clear on the site (I get it, you don’t want to make it too easy for customers to leave, but it was all going a bit Kafka!) The Virgin Media customer experience, on the other hand, was vastly more pleasant!
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James Mc
(@jimmymc) reported
from
Bromley, England
@virginmedia So, despite me spending an hour on the phone persuading you that I am not moving house just yet.. I wake up this-morning to find I’ve been disconnected anyway. And I’ve been hung up on once already while being transferred to the movers dept. Shocking service.
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia Any chance of a follow up on this? Our internet is consistently dropping out meaning we are unable to work. There are no service issues in our area yet this issue is continuing.
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting
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Yao Song Ng
(@notquiteYao) reported
from
Croydon, England
@virginmedia I want to leave. I really want to leave. Your first customer agent was good, your second agent (cancellations) was rude, and the third (technical) was plain useless. I can’t afford your service, I suffer severe depression, and I can’t keep spending 45mins doing this
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Maisy Ray
(@mun2010cr) reported
from
London, England
Virgin media what’s happening to broadband services. Your remote access is not working. #virginmedia
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.
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🏍 brazen productions- jules hussey 🏍
(@brazenprods) reported
from
Camberwell, England
@danmac50 @virginmedia We won’t know. Internet down. Has been for about 4 years.
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia sort your customer service out, called up twice to sort a broadband issue, stuck on hold for an hour only to be hung up on both times.
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RThomas
(@Mr_RThomas) reported
from
Lambeth, England
@virginmedia why don’t you allow for your users to delete all saved shows at the same time rather than 1 by 1 😖 that’s really bad UX
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Maisy Ray
(@mun2010cr) reported
from
London, England
@virginmedia why is the broad band service not working. You said you sent the link remotely and should work in 10 minutes and it has not worked. Please sort it out #virginmedia
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Ash Powell
(@theashpowell) reported
from
Bromley, England
@virginmedia Yes, have checked service status - no issues. Done factory resets on our router to no avail. Our broadband has been dropping out every 10-15 minutes for the past week making it impossible to work from home.
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Ssb316
(@ssb316) reported
from
London, England
@virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.
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Mark Phillips
(@Mark_Phillips66) reported
from
Camden Town, England
Here we go again. @virginmedia just cut TV and broadband signal in NW5 AGAIN. Same message on service line as previous weeks - too complex for them to fix. Pathetic service as usual.
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James Mc
(@jimmymc) reported
from
Bromley, England
@virginmedia Yep. I asked to start a complaint, to which I was told I problem.. and guess what.. no-one’s been in touch. Been constantly with you since ‘96 through Nynex, C&W, NTL, Virgin Media. Think I deserve more loyalty than I’m getting.
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𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧
(@CharlieTubs) reported
from
Whyteleafe, England
@virginmedia service has been SHOCKING recently and wifi down AGAIN in CR3. When will it be up and running again??
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Gary Brian Smith
(@MrGarySmith) reported
from
Dartford, England
@virginmedia All seems slow for a 500mb services you did a 30 day test and sent me a letter and you agreed it was not up to speed. All WiFi is slow even with the new router. I read online a lot of people saying your router are not good compared to others I have a apple time machine I can use?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Darren Houghton
(@dazzos0) reported
@virginmedia I wanted to check that it was in hand, as my old service ceases on Thursday.
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Anna
(@a_tuts) reported
@virginmedia that doesn't matter. this is now how you treat new customers. You should have actual customer service.
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Matt Barker
(@MattBarpea) reported
@virginmedia There is often a TV fault listed. I have tried a pinhole reset. Someone on the community said I should have a visit from an engineer. If it is not a problem with my equipment I would like someone to tell me when this seemingly long term problem will be fixed.
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Anna
(@a_tuts) reported
@virginmedia I have called probably 6 times, usually it just says they will reset the router and then it hangs up. Last week I spoke to an engineer who reset it and promised to call back and then never did ...
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Sheridan
(@cherryberrylorr) reported
@virginmedia haven’t sent the correct equipment to start my new package, spend hours on the phone and get nowhere. Installation contractor doesn’t turn up and no communication. Now left without any television and an official complaint doesnt even get you a call back within a week
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Localphone.com
(@localphone) reported
@Audiominutes @virginmedia My colleague informed me that upon investigation it seems we have never issued this number to any company or person, so unfortunately it is being spoofed and the calls are not really originating from this number.
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Di J
(@aermachipips) reported
@Ti_Knee @virginmedia Is that number even free ? @virginmedia You want to charge people even more in order to access help for a faulty service ? ?
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Brad Terry
(@BradBterry) reported
What a disgrace @virginmedia really are... move house and they don’t provide their service to my new address so have charged me for cancelling my contract early! I appreciate it’s in the small print of the contract but in these difficult times and paying for my mothers funeral!
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Jonathan Milner
(@JonMilner94) reported
@virginmedia Yes I am and would appreciate this getting sorted as soon as possible. I tried speaking to someone earlier but they asked for my secure password when ringing virgin yet I was never asked to set up a secure code when creating my account so may need to fix that too.
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𝐵𝑒𝒶𝓊𝓉𝒾𝒻𝓊𝓁 • 𝒞𝒽𝒶𝑜𝓈 🌿
(@ohhellomonroe) reported
@Ianan90 @virginmedia I’m waiting TalkTalk and they’ve been amazing ! Virgin is crap.