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Virgin Media

Virgin Media outages and service status in Orpington, England

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Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Orpington, including 2 direct reports.
  • The most common problems reported in this area mention Internet, Wi-fi, and Total Blackout.
  • The most recent signal from this area was received May 12, 10:15 AM GMT+1.
  • 64% Internet (64%)
  • 19% Wi-fi (19%)
  • 10% Total Blackout (10%)
  • 5% TV (5%)
  • 1% E-mail (1%)
  • 1% Phone (1%)

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Orpington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Live Outage Map Near Orpington, England

The most recent Virgin Media outage reports came from the following cities: Croydon, Sevenoaks, Poplar, Southwark, Barking, Bromley, Mitcham, Newham, Bexleyheath, Beckenham, Welling, Orpington, Caterham, Tower Hamlets, and Lewisham.

CityProblem TypeReport Time
Croydon Wi-fi 3 hours ago
Sevenoaks Internet 18 hours ago
Croydon Total Blackout 1 day ago
Poplar Internet 1 day ago
Poplar Internet 1 day ago
Southwark Internet 1 day ago

Nearby cities with recent reports

Croydon

6 recent signals

3 hours ago
Southwark

6 recent signals

1 day ago
Poplar

4 recent signals

1 day ago
Sevenoaks

2 recent signals

18 hours ago
Barking

1 recent signals

3 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Orpington, England

Latest outage, problems and issue reports in Orpington and nearby locations:

  • willjennings80
    Will Jennings (@willjennings80) reported from Lambeth, England

    @virginmedia You're internet is down *again* in sw9 and your internet service checker page does not work on mobile phones

  • discobabe76
    DragonFish ๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ‡ช๐Ÿ‡บ๐Ÿ‡ฎ๐Ÿ‡น (@discobabe76) reported from Sutton at Hone, England

    @MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay ยฃ400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia

  • Andrew007Uk
    Dr Andrew Fleming ๐Ÿ‡ฌ๐Ÿ‡ง ๐Ÿด๓ ง๓ ข๓ ณ๓ ฃ๓ ด๓ ฟ (@Andrew007Uk) reported from Sutton at Hone, England

    @virginmedia There is a blockage, that I know - I have had no service since November. I was told it would not be sorted before March 6th. I had been promised 3 call backs from different people in the Exec Department - none have followed up.

  • timhyson
    Tim Hyson (@timhyson) reported from Bromley, England

    @virginmedia 20 hours of being passed around your customer โ€˜careโ€™ teams and no progress. And yet I doubt this is even close to a record.

  • CarolB29041964
    Carol Dover (@CarolB29041964) reported from Stifford, England

    Just how **** are Virgin Media...my email was down for two evenings and probably the days as well earlier in the week, and now it's down again. Virgin Media i need to access my emails....this level of service is unacceptable. I'm paying for this crap service! @virginmedia

  • Avoiceonly2
    A voice only (@Avoiceonly2) reported from Blackheath, England

    @Marcroy_Smith @virginmedia Same here and customer service not available either

  • discobabe76
    DragonFish ๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ‡ช๐Ÿ‡บ๐Ÿ‡ฎ๐Ÿ‡น (@discobabe76) reported from Sutton at Hone, England

    @virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.

  • MiaZagica
    Baltazarka (@MiaZagica) reported from Lambeth, England

    @virginmedia Never had we have such a terrible Internet service. Absolutely NEVER. "Can't find server.", for whatever page we want, day after day. Then it finds the server; next minute - puff! Gone! Absolutely abysmal.

  • Phil_Swallow
    Philip ๐Ÿฆ… (@Phil_Swallow) reported from Croydon, England

    Time to ditch @vmbusiness I think, unreliable service & weak support

  • declan1968
    Declan Higgins โ˜˜ (@declan1968) reported from Southwark, England

    @virginmedia Oh yeah. Nothing that explains why it keeps happening though. Fix dates are usually meaningless. Feels like we're being rationed.

  • discobabe76
    DragonFish ๐Ÿ‡ฌ๐Ÿ‡ง๐Ÿ‡ช๐Ÿ‡บ๐Ÿ‡ฎ๐Ÿ‡น (@discobabe76) reported from Sutton at Hone, England

    @virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day

  • bethcanadian
    Beth (@bethcanadian) reported from Lambeth, England

    @virginmedia I came home to it working so whatever you did to fix it, thank you!

  • leighbooker
    Leigh Booker ๐Ÿˆโ€โฌ› 3.5% #FBPE #FBPPR #GTTO (@leighbooker) reported from Welling, England

    @virginmedia It has just come back on. The annoying thing is your website said no problems, so I went through the usual, unplugging, checking cables etc. only for the website to be updated later. I should have learned by now.

  • markselondon
    Mark ๐ŸŒˆ๐Ÿณ๏ธโ€๐ŸŒˆ (@markselondon) reported from Blackheath, England

    @virginmedia Broadband gone down again in SE3 8HT area, Iโ€™ve reset the hub 3times and still no Wi-Fi or broadband. Iโ€™m using data on my phone again.

  • jameslee_1985
    JamesLee85 (@jameslee_1985) reported from Croydon, England

    Apologies for the stream interruption last night folks- @virginmedia my ISP is dealing with a large service outage. Hopefully back up tonight!

  • Ivan_Petrov
    Ivan L Petrov ไผŠๅ‡ก๐Ÿ‡บ๐Ÿ‡ฆ (@Ivan_Petrov) reported from Lambeth, England

    @virginmedia Is there an outage in SW4? I checked the online status on your webpage, but it says there are no issues and yet I do not have internet at home.

  • befitat50
    Befitat50 (@befitat50) reported from Camberwell, England

    @virginmedia Guys it seems to me @virginmedia is the only one that has problems? My neighbour who uses โ€œtalk talkโ€ has never ever had a problem.. I am tired of @virginmedia excuses and I will leave, had enough of it thou..

  • andy_s_battle
    Andrew Battle (@andy_s_battle) reported from East Ham, England

    @virginmedia But cutting people off to enforce this is unethical, besides no previous communication has indicated this and the solution is not convenient with where they want to do this and no suggestion to reposition my hub

  • WhiskyOneIce
    Mark ๐Ÿด๓ ง๓ ข๓ ฅ๓ ฎ๓ ง๓ ฟ (@WhiskyOneIce) reported from Sutton at Hone, England

    Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments

  • markselondon
    Mark ๐ŸŒˆ๐Ÿณ๏ธโ€๐ŸŒˆ (@markselondon) reported from Blackheath, England

    @ttastev @virginmedia Website is down also I canโ€™t get anyone from virgin media, looks like whole of U.K. is down.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • ShirleySarah70
    ShirleySarah๐ŸŒน๐ŸŽธ๐ŸฆŠ๐Ÿฆ”๐Ÿฆโšฝ (@ShirleySarah70) reported

    @virginmedia You STILL haven't replied to my DM which I sent on FRIDAY LAST WEEK. What's wrong with you people. Any more of this ignoring me and I CANCEL MY DIRECT DEBIT and GO TO SKY. They know how to treat their customers and not like ๐Ÿ’ฉ as is the case with you lot ๐Ÿ˜ก

  • crispinlewis
    Chip Lewis (@crispinlewis) reported

    @virginmedia , trying to contact you to cancel, downgrade or renew contract?! Itโ€™s urgent anyone going to answer phone?! Web chat doesnโ€™t work! What is going on?!

  • Itslimiiited
    Limited (@Itslimiiited) reported

    @virginmedia What's the point in paying for a service, when its ****!

  • old_stephen
    Stephen Old German - English Translator (@old_stephen) reported

    @virginmedia Cannot log into VM again. Were you born useless or did you have to practice? I am going to change to another provider which has better customer service. I am told that Sky customers only have to make a phone call to get help.

  • DaveDaveapollo
    Dave Hutchinson (@DaveDaveapollo) reported

    @stered75 @virginmedia Turn off at the switch on the back of the box; then on the front of the box hold down both the power button and the minus button at the same time. Then turn on the box again whilst keeping hold of those buttons for a further 30 seconds

  • Leedipus
    Leedipus (@Leedipus) reported

    @djacid25 @virginmedia In 2019 Virgin started charging me for Internet that I wasn't receiving in December. By the end of Jan I had an engineer admit there was no way I'd have an active service until April and they were planning on just stringing me along until then. Find a different provider ASAP.

  • ImaginaryCard
    Mo2 (@ImaginaryCard) reported

    Hello @virginmedia the Internet has been down since 7.30am and I haven't been able to register a loss of service on your website. Wtf

  • rolandhesz
    Roland Hesz ๐ŸŽธโ›ฉ๏ธ๐Ÿณ๏ธโ€๐ŸŒˆ (@rolandhesz) reported

    Hey @virginmedia, is it correct that I am not allowed to read the contract before I sign up but I still have to tick the "I have read it..." checkbox to sign up? That's what your customer service agent is telling me now. I thought it was a broken link but I'm told otherwise.

  • MrsBridgford
    Kathryn Bridgford (@MrsBridgford) reported

    @virginmedia what's your average call answering time? Two separate days, had to hang up after an hour. Please help!

  • JohnKingscott
    John Kingscott (@JohnKingscott) reported

    @virginmedia is your broadband status checker not working? Doesn't seem to be here...