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Virgin Media

Virgin Media Outage Report in Orpington, Greater London, England

Why is my Virgin Media service not working?

No problems detected

If you are having issues, please submit a report below.

The latest reports from users having issues in Orpington come from postal codes BR6 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Orpington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Orpington, England

The most recent Virgin Media outage reports came from the following cities: City of London, London, Poplar, Camden Town, Redhill, Croydon, Barking, City of Westminster, Gravesend, Newham, Southwark, Westminster Abbey, Caterham, Islington, and Paddington.

CityProblem TypeReport Time
City of London Total Blackout 47 minutes ago
London Wi-fi 2 hours ago
London Internet 3 hours ago
London Wi-fi 5 hours ago
London Wi-fi 9 hours ago
London Internet 11 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Orpington, England

Latest outage, problems and issue reports in Orpington and nearby locations:

  • MaryWindmill
    Windmill Flowers (@MaryWindmill) reported from Lambeth, England

    @virginmedia Interesting how quickly a response is given once placed on Twitter. Being told you will be called back and this does not happen only after chasing and then ridiculous question about compensation and stupid language such as deadlock.

  • sadielady1969
    Debbie Wood (@sadielady1969) reported from Bromley, England

    @virginmedia I thought that might be the case. It’s a shame as some people might not realise what’s going on and give all the info. Horrible people 😡 thanks for your help today

  • jonny_pearson
    Jonny Pearson (@jonny_pearson) reported from Lambeth, England

    @virginmedia 40 minutes it took for one of your operators to answer the telephone with no apology. I pay for a 200MB/s service and am currently receiving about 8MB/s and it’s been like this for weeks. I hope you’ll be adjusting my bill.

  • barnettenergy
    Rob Barnett (@barnettenergy) reported from Islington, England

    @virginmedia Yes. That’s correct. When I am on my home network (Virgin), Netflix video will not stream — watching Amazon Prime right now, which is working fine. YouTube also works, so it only seems to apply to Netflix. (And Netflix works fine when I switch to 4G / Vodafone.)

  • andrew_kemp
    Andrew Kemp (@andrew_kemp) reported from Paddington, England

    @NoHxpe @virginmedia You can’t mean Virgin media there. I guess they’re consistent.... in providing a shoddy service!

  • philswallowpics
    Phil Swallow Photography (@philswallowpics) reported from Croydon, England

    @vmbusiness Virgin Media outage in my area for 5 hours, fix due in another 7 hours. Staff on the phone are hopeless. Need to do better guys, I’m running a business here

  • stevekennedyuk
    Steve Karmeinsky (@stevekennedyuk) reported from Camden Town, England

    Think it’s time to move from @virginmedia to @NOWTV £80+ pm and pixelated terrestrial TV - just for TV, time to say goodbye - been a loyal customer - enough is enough and time to move

  • katie_b72
    Katie Bolton (@katie_b72) reported from Islington, England

    @virginmedia I did call your customer services and I either got cut off or I was on hold for 50 minutes before I lost the will to live!

  • TheMrFlowers
    TheMrFlowers (@TheMrFlowers) reported from Camden Town, England

    @virginmedia You need to get better people in your ‘customer attentions’ department. Rudest arsehole just rang me.And you wonder why I’m ditching your awful service!!

  • Nica
    Nicole Mezzasalma (@Nica) reported from Croydon, England

    Yesterday’s @virginmedia broadband outage was a short one, but the connection is down again now...

  • philswallowpics
    Phil Swallow Photography (@philswallowpics) reported from Croydon, England

    Another day, another business-damaging fault from @vmbusiness. You are not providing me with a service guys, this is unacceptable. Someone needs to jump on this. I would consider going to another provider, even taking a speed reduction, for the sake of consistency

  • fizzyade
    Adrian Carpenter (@fizzyade) reported from Sutton at Hone, England

    @natjaydee There’s an outage, since about 12:40 this afternoon. I have virgin media business broadband so have been down for half the working day. Not ideal.

  • dorsetmartin1
    @dorsetmartin (@dorsetmartin1) reported from Croydon, England

    @virginmedia No problem. All seems good at the moment.

  • stevekennedyuk
    Steve Karmeinsky (@stevekennedyuk) reported from Camden Town, England

    Please fix @virginmedia in NW3 get pixelation on channels like C4 ...

  • bycandlelight27
    BCL27 Design (@bycandlelight27) reported from Islington, England

    @virginmedia And yet after 2 days it's still not working.

  • jonny_pearson
    Jonny Pearson (@jonny_pearson) reported from Lambeth, England

    Why have I been holding for over 30 mins @virginmedia Your response times are as bad as your fiber optic speeds. Terrible service.

  • dorsetmartin1
    @dorsetmartin (@dorsetmartin1) reported from Croydon, England

    @virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv

  • islingtonlloyd
    Lloyd Child (@islingtonlloyd) reported from Islington, England

    My @virginmedia V6 box must be broken, it's suggesting I record the Michael MacIntyre show. WTFlip #MichaelMcIntyresBigShow

  • Mike__Lloyd
    Mike Lloyd (@Mike__Lloyd) reported from Sutton at Hone, England

    @virginmedia clearly there is a speed problem with Virgins internet speeds tonight looking at others and i am also having the same sorts of sub 10mbs speeds.

  • MaryWindmill
    Windmill Flowers (@MaryWindmill) reported from Lambeth, England

    Virgin Media horrendous service and ridiculous methods when they attempt to resolve customer complaint

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • abiggersmurf
    Chris Hall (@abiggersmurf) reported

    Internet, phone and TV has been down since mid day. Fix estimates have it as 10am 22nd. This isn't the first 24h+ downtime, you didn't even apologise last time, let alone provide compensation. #virginmedia #virginmediadown

  • bigmus8
    big mus (@bigmus8) reported

    @virginmedia Is this just the biggest insult. Received the following message a few minutes after posting my complaint. See next post!!

  • EmmaBabeyy93
    Emma Carr (@EmmaBabeyy93) reported

    @virginmedia down YET AGAIN. what's the excuse this time Less than 24hours & it's off again. Disgraceful

  • jonnymarkfuller
    Jonny Fuller (@jonnymarkfuller) reported

    @virginmedia your customer service teams are possibly the worst customer service that I have ever received!

  • Desiign3
    Desiign (@Desiign3) reported

    @virginmedia You now take the top spot for worst service from @EE . 89,000 reports of issues in a day on DD, yet your website says no issue. No one to speak to. Get ***** and tell your customers the truth 'apologies, we're giving you 10% of what we promised. We will resolve.'

  • olammy
    Ola Surakat (@olammy) reported

    @virginmedia Thanks for nothing, I went through your webchat services again and no help, requested a manager, waited 3 hours and no one showed... again shocking service from @virginmedia . Is this a service at all. My complaint is going to go to @Ofcom.

  • LiamMainwaring8
    Liam Mainwaring (@LiamMainwaring8) reported

    @virginmedia Customer service is pretty much a 0 out of 10

  • jwoo18
    j-woo (@jwoo18) reported

    @virginmedia really poor service - already waited 3 weeks for installation after moving house to be told that you can’t install tomorrow and we have to wait until 25/01/21! Working from home with two kids - No broadband & no TV!

  • 1978dmc
    Dan (@1978dmc) reported

    Serious question @virginmedia and let's see if you will be honest here? All services still down in Burgess Hill - app says until 10 o clock tomorrow now. Will you still work to get it fixed tonight or overnight or just leave it until tomorrow now??

  • DemelzaMayx
    Demelza May (@DemelzaMayx) reported

    @virginmedia Our WiFi hasn’t been working all day since about 1pm, it is not working on any devices we own nor has there been any updates about when it will be back up