Virgin Media Outage Report in Orpington, Greater London, England
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The latest reports from users having issues in Orpington come from postal codes BR6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Orpington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Orpington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, Islington, London, Southwark, Croydon, Bexleyheath, Paddington, Poplar, Newham, City of London, Camden Town, Orpington, Streatham, Barking and Welling.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Wi-fi | |
| Islington |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Community Discussion
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Virgin Media Issues Reports Near Orpington, England
Latest outage, problems and issue reports in Orpington and nearby locations:
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Maya
(@Purp_Amethyst) reported
from
Camden Town, England
@virginmedia guys my internet is not working ?
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Elizabeth Silva
(@faysasilva) reported
from
Islington, England
@virginmedia can you tell me why my internet connection is gone from the outside of my house? You have left me 3 days without internet for 3 days with no explanation and now when I call your customer service you tell me n a recorded message an engineer is coming and when I call
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Eva Collingwood
(@evac90) reported
from
Crayford, England
@virginmedia I’ve tried to call but just get automated, I’ve tried livechat but they say I can’t order a booster through that service. What am I mean to do? I just want a lead time on the booster. Why can nobody give me that?
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jordan
(@wharfyoung) reported
from
Poplar, England
@joelycett I need your complaining skills, virgin media are trying to charge me £230 for an account that they cancelled. no one seems to be able to help me on the phone, have spent over 8 hours on the phone in the last month and keep getting hung up on pls help
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Eva Collingwood
(@evac90) reported
from
Crayford, England
@virginmedia Like I said, I have tried to call but just get an automated service that directs me to the website
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jordan
(@wharfyoung) reported
from
Poplar, England
So @virginmedia have just told me that a complaint I made over a month ago was actually never going to go anywhere and was only with the person I made the complaint to. I’ve just wasted a month on a complaint that was never going to get resolved. They wonder why ppl hate them
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Om3gaPh0enix
(@Om3gaPh0enix) reported
from
Whyteleafe, England
@virginmedia AN ESTIMATED FIX TIME OF 11:30PM ARE YOU KIDDING ME!!! AND YET YOU'LL STILL GOING TO BE CHARGING ME EVEN WHEN I HAVE NO SERVICE
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Om3gaPh0enix
(@Om3gaPh0enix) reported
from
Whyteleafe, England
@virginmedia Your website said that by 23:30pm last night the issues would be sorted it is now 10:45am the next day and it's still not sorted why am I paying for a terrible service??
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Oh they just hung up on me after being on hold for over an hour. If virgin media genuinely think I’m going to pay this bill after the level of service I’ve received they absolutely have another thing coming.
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Eva Collingwood
(@evac90) reported
from
Crayford, England
@virginmedia I need to order a booster ASAP! The ‘100MB’ WiFi i apparently have doesn’t even reach my office upstairs. No surprises when I go to order one online there’s a waiting list...how long am I likely to wait? Surely if all your customers need a booster, there’s an issue??
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Jazzhk
(@aejazk) reported
from
Bromley, England
@virginmedia Hi, I have 1GB line on Hub 4. When I start my MacBook I get 500gb, if I leave on standby for 15-20 minutes it goes to 20 mb unless I restart my laptop which is so annoying could someone please help me to stay on the same speed all the time
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia Okay well I’m currently on hold to speak to a manager in customer care on the phone and have been for nearly an hour so if you’re able to get speed that up it would be much appreciated.
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jordan
(@wharfyoung) reported
from
Poplar, England
@virginmedia The SAR apparently should take up to 30 days by which point it will have been 8 weeks since original complaint with no response from VM meaning I can go to CISAS with all evidence needed.
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Rampopo
(@Rampopo) reported
from
Stratford, England
Hello @virginmedia no service at all, whole of our street in E15
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Deborah Barnard
(@pantolady) reported
from
Bexleyheath, England
@JulieBoon @kimbochambers I think it was a Sky problem. Ours was fine on virgin media x
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💙Julie Featherstone 🇪🇺 🌹 💚✊🏿
(@jujurants) reported
from
Stratford, England
virgin media down in E7 #virginmedia #servicestatus
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Elizabeth Silva
(@faysasilva) reported
from
Islington, England
@virginmedia That might be the case for others but In Our estate we have been instructed by the engineers to call virgin for an internal switching of service as the new connections are live . The main point is I’m without service I can’t work, no TV no phone and will be until Monday according
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Kim Weston
(@kimweston90) reported
from
Bromley, England
@virginmedia don’t appreciate being hung up on by your despatch team. I’m aware of an issue today in the SE20 area, however I have had issues with my connection for the last week - could you please help since your call centre won’t?
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Bhavini Shah
(@BhaviniShah) reported
from
Bexleyheath, England
@virginmedia Thanks - it's actually a poor customer service complaint. I'll send a text. Thanks
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Om3gaPh0enix
(@Om3gaPh0enix) reported
from
Whyteleafe, England
@virginmedia for something that's costing me a lot of money your service really is sub par at best! #virginmediadown
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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𝙂𝙚𝙤𝙧𝙜𝙞𝙚 𝙎𝙢𝙞𝙩𝙝
(@georgieinlondon) reported
@virginmedia He said he did. But i dont understand how he has three routers and now 2. The internet is still really bad and they have been cut off from their home telephone line. Can we arrange an engineer to come check this out and help them please?
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paul dakin
(@PaulDakin70) reported
@virginmedia No one returns calls or sorts. Virgin community no answer. Another fob off here it appears. Why isn’t there a quick fix just to simply add Netflix back on as per my contract? Shouldn’t £10.99 per month be credited until you sort so I can pay it directly. It isn’t acceptable.
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
jesus christ talking to virgin media on the phone is ridiculous we rang to cancel, got hung up on 3 times, after 2 hours finally cancelled and after cancelling they’re trying to get us to sign up for phone contracts and sim cards! like we would want that after we just cancelled
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paul dakin
(@PaulDakin70) reported
@virginmedia The only thing is that there is never knowledge of any previous tickets issued on my account of which there are now 6. No knowledge of my problem at all so I have to say it all again. This gives no confidence that this won’t go on eternally as surely they should know.
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Mental health journey
(@Mentalhealthjo5) reported
I actually hate being on @virginmedia. The worst service in my area. A top day of sport planned and work but I can’t do either. Could accept this if it was a one off outage but this is the 6th over summer and all conveniently fixed before they can compensate for loss of service
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Mark Cooper
(@markthecivileng) reported
@virginmedia very disappointed by the level of customer service and the inadequacy of your systems. You have set an @O2 account up and provided the wrong information. I would like a clarification on your duties under the data protection act
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DMC Ducati Stoke
(@DMCDUCATISTOKE) reported
@virgin media, what is your adress to write to you to cancel my contract
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Mrs Smith
(@SmithysMaud) reported
@virginmedia A tech was due this morning and never arrived. I was told I’d be charged £25 if I missed it yet can’t get an answer as to why they never came, I don’t get the £25 do I? Plus I still have no WiFi, costing extra in data and a hub that doesn’t work.
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Chris Russell
(@Chris_M_Russell) reported
@virginmedia Would love to, but I've cut off 6 times, passed around 6 people and nobody seems to be able to fix anything for me. I don't have 3 hours to spend trying to sort this out on the phone being passed back and forth. And I get told I have to pay £90 to cancel? Cannot believe the cheek
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Jess Adams
(@JessLeighA) reported
from
Ketteringham, England
@Jake_BHughes @virginmedia apparently we have a blockage where they need to connect us, which is what we would need fixing by thursday. being that unreliable we decided to cancel everything with them fully. a shame because what they offered was great. customer service department is not easy to get round 😭