Virgin Media

Virgin Media Outage Report in Orpington, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Orpington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Orpington, Greater London, England 01/11/2026 17:25

January 11: Problems at Virgin Media

Virgin Media is having issues since 06:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (59%)

    Internet (59%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (1%)

    Phone (1%)

Live Outage Map Near Orpington, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Tower Hamlets, Paddington, Southwark, Bromley, City of Westminster, City of London, Poplar, Greater London, Grays, Newham, Bexleyheath, Redhill and Camden Town.

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City Problem Type Report Time
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Total Blackout
United KingdomCroydon Internet
United KingdomLondon Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Orpington, England

Latest outage, problems and issue reports in Orpington and nearby locations:

  • noneybean Antje Southern (@noneybean) reported from Islington, England

    @virginmedia Yes really need some help! Frustrated that none of my emails or phone all are answered. Where is customer support?

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Don’t another post with link as the first one was ignored by Virgin also contacted @ofcom and @ASA_UK re claims of false advertising of 1 GB service which isn’t actually available in Dartford once you do get through. Want to talk? #stillwaiting #poorservice #shouldLlleave?

  • carolinemeaby Caroline Meaby (@carolinemeaby) reported from Stratford, England

    @virginmedia Hi we can’t get into the shows we have bought on the media store. New T&Cs page comes up and we can’t get rid. It looks a bit suspect? Can you help?

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia hello? Anybody home? Still waiting 4 my callback which should’ve had a week ago to tell me what you’re doing about charging me 💰💵💸 for at least 4 months for service I wasn’t getting! Tried calling can’t even get on a waiting / hold line... need to know so I can🚪

  • Strattsy51 Steve ✊🏻 (@Strattsy51) reported from London, England

    @virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?

  • jackarronscarth jack (@jackarronscarth) reported from Dartford, England

    Paid for #UFC257 through @virginmedia and it’s not working ?! #virginmedia

  • aejazk Jazzhk (@aejazk) reported from Bromley, England

    @virginmedia I am on 1GB line with Hub 4. I get 20MB speed. Have complained. Agent said they can’t fix Hub 4. Engineer replaced a new Hub 4. Result the same 20MB on 1 GB line. I am fed up. Can Anyone please help. A very loyal VM customer 😡

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Are you reading my tweets? It’s not a fault! You’ve run a 30 day test you are running far under the service I’m paying for, I was waiting for a call to discuss what VM are proposing or if I should leave!!!! @Ofcom

  • JimboUK71 James Aubrey (@JimboUK71) reported from Sutton at Hone, England

    @virginmedia I’m still waiting since 15/12 for my boosters, and you’ve sent me a v6 box, for no reason. Spent another hour on hold, only to get cut off. Please arrange a callback to get these issues resolved. 07966594276 Thanks!

  • t1m1964 tim (@t1m1964) reported from Camberwell, England

    @virginmedia @chrisckmedia @virginmedia you'd be expecting a fix within an hour or two if Chris stopped sending you the news, which he and his team does every day. And you know they would get you something pretty quickly.

  • JakeHerp Jacob Herper 👨‍💻 (@JakeHerp) reported from Lambeth, England

    @virginmedia I renewed my contract with you in November, knowing I'll move in February and your agent told me this will be the most affordable option for me. Now I'm told I need to pay a £240 disconnection fee. Your support connects me from one dept. to another and back...

  • sandy_sandip Sandip Makwana (@sandy_sandip) reported from Camberwell, England

    Bad Customer Service Given By Virgin Media @virginmedia #virginmedia

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia Hi, I need to leave Virgin media because my bill has gone up by over 50%. I can't do it on the phone because you're not answering and your website doesn't have an option to close my account. Your live online help isn't answering either. What should I do?

  • jackarronscarth jack (@jackarronscarth) reported from Dartford, England

    @ArraSails1977 @virginmedia How did you get it on mines still not working just got black screen

  • t1m1964 tim (@t1m1964) reported from Camberwell, England

    @chrisckmedia @virginmedia They are all as bad as each other. I have VM and BT, which means at least one should work.

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Hmmm. No the test was done on Sept I ten got a letter about 2 months later which confirmed my suspicions of a slow service after a new router and CMP plugs I’ve been trying to discuss what’s next since then. Need that callback! @Ofcom

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia That’s my point I’ve been trying to sort this out but not getting the response of callback to decide what to do you guys also need to compensate for the service speed paid for not received! Back no ones calling me back...@Ofcom

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Why don’t you do that as so far you’ve sent me the link to the community group Fail 1. Then the 150 no not connecting fail 2 then 0345454111 is not connecting fail 3 You really know how to test a very long standing customer don’t you!

  • Spinnofflondon Spinnofflondon (@Spinnofflondon) reported from Camden Town, England

    @virginmedia The whole neighbourhood is having this problem .

  • noneybean Antje Southern (@noneybean) reported from Islington, England

    @virginmedia Reliable broadband connection is not what Virgin delivers. No customer support . Shameful got such a large organisation.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • gothardk77 Kelly Gothard (@gothardk77) reported

    @virginmedia can you get in touch with me asap. 1) not got your service active as need engineer yet you have taken over £260 from my account 2) just tweeted you to have a fake account message me asking to confirm name etc… and then asked for my card details!

  • theresahiggins Theresa Higgins (@theresahiggins) reported from Colchester, England

    @virginmedia I have used that 0800 number. It says there is still a problem and should be fixed by 6 pm tonight. That is what it said yesterday!

  • JasonPaulPark Black Lives Matter! (@JasonPaulPark) reported

    @virginmedia 4 hrs. And it's not even an escalation, it's me trying to bypass the checks I've been doing for over 18months on my line over and over and over. Why are there no supervisors on the floor to support the staff? Is that even allowed?!

  • anyonebutmecos1 anyonebutmecosplay (@anyonebutmecos1) reported

    @MattyRatty55 @virginmedia Having the same issue in Bicester - notes an issue online but doesn't provide any estimated timescale! Trying to WFH and it's impossible!

  • Walp0le Laurie 🇺🇦 (@Walp0le) reported

    @vmbusiness @vmbusinesshelp And as if right on cue, it's been over 48 hours since I submitted my complaint and I've not recieved a response. You can't write this.

  • JLW346 Jason Whalley (@JLW346) reported

    @virginmedia 40 mins on the phone and you’ve disconnected me again! Is your customer service purposefully so bad to deter people?

  • superwanderer94 superwanderer94 (@superwanderer94) reported

    @virginmedia internet connection has gone down against, most unreliable broadband going.

  • JournoBird Journobird (@JournoBird) reported

    Oh @virginmedia why are you so cruel? No internet again today and nobody to fix it. Why do you torture me so? 😭

  • superwanderer1 gazza (@superwanderer1) reported

    @virginmedia absolute rubbish, I have contacted virgin numerous times regarding poor internet, basically internet dropping out to many times. Very poor. Unfortunately I have never been contacted back regarding my issues. Absolutely disgusting customer relations 😡

  • PADWAN11 Paddy (@PADWAN11) reported

    @virginmedia Status says no service until 3pm. I wouldn't know what my wired connection is as I have owned a hard wired device in years. I dont actually believe the speed promised is even available from Virgin in my area.