Virgin Media Outage Report in Orpington, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Orpington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Orpington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Tower Hamlets, City of Westminster, Paddington, Southwark, Poplar, Greater London, City of London, Bromley, Grays, Newham, Bexleyheath, Redhill and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Croydon |
Internet | |
| London |
Internet | |
| Tower Hamlets |
Internet | |
| London |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Orpington, England
Latest outage, problems and issue reports in Orpington and nearby locations:
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia third time in four days no broadband - helpline and service status say ‘no problems’ but it’s not working. I hope it comes back in time for a full week of online learning we’ve secured for my 16 year old - first structured teaching in 4 months and this happens! HELP
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia again down!!! What a horrible service #virginmediadown
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Annalisa
(@Annalisalisetta) reported
from
Islington, England
@virginmedia how can I contact your costumer service? The stores are closed and no one answers at costumers number
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Adam Morris
(@adammorris101) reported
from
Camden Town, England
@virginmedia NW6 broadband has become very unstable the last couple of days. Any ideas why?
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The Jase 🐶 🎸 🎥
(@jasemonkey) reported
from
Camberwell, England
@simonmhickson @virginmedia They were so awful when I had a problem years ago. I only resolved it by finding out who their head of PR was and contacting them.
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Matthew Bultitude
(@MattBultitude) reported
from
Camberwell, England
Waiting > 1 hour and still no help from @virginmedia customer services. No broadband for 24 hours. No useful online support. Appalling customer support. 😡
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David Sugg
(@TheSugg) reported
from
Gravesend, England
@lobsterpants66 @virginmedia Yep. Engineer never turned up but logged it as he turned up and couldn’t get a reply. Lying b’stard.
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Natalia🇮🇹🇬🇧
(@nut_ge) reported
from
Camden Town, England
@virginmedia Thank you! It’s working atm but It has been very unstable lately.
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Hi, it came back on about 11 for 10 minutes, then at about 12.30 since when it has been stable. This is third outage of several hours in 4 days. Can this be fixed?
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Alison Simmons
(@divaAlison1) reported
from
Lambeth, England
What is it with customer service these days, first @virginmedia now @Lookaftermybill supposedly calling me back to discuss the issue at 12.15pm - as of yet nothing #3pm #useless #noservice
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🇨🇲𝒜𝓂𝒶𝓃𝒾🇸🇩
(@Poupina__) reported
from
Islington, England
Virgin media is down again ??? My WiFi is not working man 😒😒😒
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DJ S DOT
(@djsdotsv) reported
from
Islington, England
@virginmedia internet down again 2nd night in a row #fixup
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Lee
(@Lee84036371) reported
from
Croydon, England
@virginmedia Need help. My payment from 06/07/20 has not appeared on my bill. Just also received a cancelled DD, addressed to someone else. Not sure where my payment is or why I’ve got email addressed to someone unknown
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Nicola Slyper
(@nixearle) reported
from
London, England
@virginmedia I’ve been trying to get a response from your live chat. I sent a message at 9:38 this morning. I got a response at 13:00 but the person seems to have disappeared as now I’m not getting any response. I just need old bills from Mar-Jul19. Please help?
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• lolly
(@_240797) reported
from
Bromley, England
virgin media is absolute ****. thankfully my contract ends in a few days kmt.
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Matthew Bultitude
(@MattBultitude) reported
from
Camberwell, England
@virginmedia Still not working. The best @virginmedia can say is “have you tried re-booting” it !!! YES - multiple times. Hoping an engineer might come tomorrow. Sadly a very poor service.
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mundele madesu
(@ornellasiobhan_) reported
from
Camden Town, England
@virginmedia **** wifi, awful customer service
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cycleoptic
(@cycleoptic) reported
from
Islington, England
@drewsonix @virginmedia @BAFTA I only use the broadband and landline, as I use Sky and Netflix for tv Is they’re much saving in ditching the basic tv part if the “package” I never use.
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Tai Aro
(@Tai_Aro) reported
from
London, England
Hey @virginmedia @VirginMediaCC I’ve not had #broadband connection for a day now. The usual fixes are not working, tried calling customer service but no answer. Please help!
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Adam
(@ADAMCLAW1) reported
from
Bexleyheath, England
@virginmedia hi, my cable service has been down for about two hours. Postcode DA5 1. Is it a general problem pls?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Sudbury
(@PaulSudbury1) reported
@virginmedia I’ve already wasted 3 hours dealing with this, so I won’t be joining another web chat. Someone at VM needs to take ownership of this, review the history on my account, work out why the cancellation wasn’t actioned by any of the 4 separate chats. THAT is customer service.
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Clyjo Degla
(@ClyjoDegla71) reported
@virginmedia I was a subscriber to virgin media but new property wasn’t covered so had to move, my email from VM has been deactivated but I have court emails saved in this account but I’m told I can’t access my documents as I’m no longer a customer… is this VM policy ?
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Paul Sudbury
(@PaulSudbury1) reported
@virginmedia To help with your confusion, please ask an employee who does have access to my account to review the notes and call me, that’s how customer service works. I refuse to discuss this matter any further on the public platform that is Twitter.
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Dreeada
(@Dreeada) reported
@okvillanelle HELP is going to be for Virgin Media British Academy Television Awards, so for television only, whilst these Baftas are for film.
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Paul Sudbury
(@PaulSudbury1) reported
@virginmedia This Tweet perfectly sums up ‘customer service’ at Virgin Media. No ownership, no willingness to get to the bottom of an issue. I’ve already moved to another provider so don’t need your services. I hope the email sent to the CEO yesterday gains more traction than these Tweets.
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Adam Drake
(@Barry_21k) reported
@virginmedia Yes u have nothing seems to explain it I have reset router several times to no avail like I say Internet is fine via ethernet but WiFi network has totally vanished
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Lauren Gallagher
(@LaurenG08647623) reported
@virginmedia will be reporting you to trading standards regarding this! You make it as difficult as possible for my mother to cancel her package in the hope she gives up. Emails not answered, virtual chat not available and kept on hold for almost 2 hours in total. Disgrace!!
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Adam Drake
(@Barry_21k) reported
@virginmedia I have Internet access and tv but literally no WiFi the network doesn't even show up what's going on?
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Janice Edwards
(@Janice0987654) reported
@virginmedia it took me to webchat on the account and i have been in the webchat since 10am already. i want a phone call so i speak to a human. this is a scandal. you dont allow anyone to cancel their accounts!
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Daniel C
(@Daniel61546780) reported
When u agree an 18 month contract protected from any price increase for the whole Contact, then get an email about an increase. The agent says we can offer u a new deal protected for 18 months for more money... @virginmedia I don't trust that now as it's been broken this time