Virgin Media Outage Report in Orpington, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Orpington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Orpington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Southwark, Croydon, Islington, Newham, Camden Town, City of London, Godstone, Dartford, City of Westminster, Paddington, Tower Hamlets, Poplar, Grays and Barking.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
||
| London |
Internet | |
| Southwark |
Internet | |
| Croydon |
Internet | |
| Islington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Orpington, England
Latest outage, problems and issue reports in Orpington and nearby locations:
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David Clark
(@davidclark1966) reported
from
Sutton at Hone, England
@VirginRed Hi there, it seems as though my 250 points for being a verified Virgin Media customer hasn’t been applied, could you help me?
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Anike
(@Pumpkin25) reported
from
Bexleyheath, England
@virginmedia @eta1874 Mine is down too and I’m working. Tv and internet just stopped!
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Ness Townsend
(@NessTownsend) reported
from
Bromley, England
@virginmedia trying to get hold of your call centre but it says you’re shut. Our internet is down which has major implications for my work and foster kids’ homework. What’s going on??? #fuming
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Richard Greenland
(@RichardGreenla1) reported
from
Bexleyheath, England
@virginmedia any idea when the upgrade (that you didnt pre warn sbout) in the da15 area will be completed please? Your automated message said 16.00 but still no service. I've lost half a days work!
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J
(@Jay_Hul) reported
from
Crayford, England
@virginmedia I have to say I’m completely done with your service. I have 6 months left, but I’ve had to purchase a BT package in order to WFH. The constant up/down of your network since lockdown has become a joke and I just want rid. #virginmediadown
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia Been promised somebody would call me back about a complaint for three weeks now. Nobody has, and it's a 1hr 30min wait on hold to talk to anyone at your end. Internet is terrible, engineers were a joke and you're still charging us full price...
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Anike
(@Pumpkin25) reported
from
Bexleyheath, England
@virginmedia still waiting for the internet to return in Sidcup! Do you know what the problem is and how long it’s likely to take to resolve as I am working from home and currently cannot do any work?!
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Not when I called - but subsequently Service Status has been updated to show the fault with an estimated fix by 4.25 this afternoon
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Not when I called - but subsequently Service Status has been updated to show the fault with an estimated fix by 4.25 this afternoon.
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André Camacho
(@afcamachos) reported
from
Camden Town, England
@virginmedia absolutely unacceptable what has been happening for the past 4 days in the North West London area. In times where so many people DEPEND on having a decent broadband to work from home, your service has been appalling. Customer service non existent it seems as well...
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
Morning @virginmedia no service in NW5 this morning. All is fine according to your service tracker but Virgin hub keeps cycling around unable to find your network. What’s up? Help.
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Ness Townsend
(@NessTownsend) reported
from
Bromley, England
@virginmedia no response - thanks for your great customer service. Our broadband has been haphazard since getting the higher speed and no help despite phone call after phone call. 😡😡😡😡
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CultMediaCollective
(@CultMediaLtd) reported
from
Eltham, England
@virginmedia Yep, time has long passed. So what now? Another two hours on the phone to talk to you? Look down your timeline at all your replies. Anyone over there think there might be a problem?
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Now Hear This
(@NowHearThisUK) reported
from
Camden Town, England
@virginmedia Intermittent but at worst was up to 5 times daily
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Sue Horbury
(@sue_horbury) reported
from
Bexleyheath, England
@virginmedia There were issues yesterday but we have been having problems for months and no one ever responds. I don’t believe you are sorry otherwise you would improve your customer service
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Now Hear This
(@NowHearThisUK) reported
from
Camden Town, England
after 6 mths @virginmedia have found the fault causing my router going offline. i have suffered countless calls, 4 engineers, often 5 times a day outage and customer service suggest i just end the contract. my request for 1 month discount is unreasonable apparently. #valued
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J Murdoch-Smith
(@ItaloMurdoch) reported
from
Camden Town, England
@virginmedia hi - have had a lot internet outages this week (in Camden), currently about 3/4 a day for half hour at a time with huge impact on working from home - please advise what's causing this issue?
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William Hawkins
(@w_hawkins) reported
from
Camden Town, England
@virginmedia Thank you. Phone customer services picked up straight away. It’s an area wide network issue which is being looked into, still out though.
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AK
(@KnowlesyCPFC) reported
from
Croydon, England
@virginmedia is there a reported outage in the CR8 area? We’ve had no internet connection for nearly 30 minutes.
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Michael Shilling
(@MemoryGate) reported
from
Croydon, England
@virginmedia @itvcorrie I suppose all those students locked down in halls at my old uni @ManMetUni need something to do.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sharmz
(@xluckysharmz) reported
@virginmedia I’ve tried to call @YodelOnline but it’s unhelpful automated service which doesn’t tell me where my parcel is. I need this today!!
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TheGreatCordwainer
(@zombiestyled) reported
Hi @virginmedia Got a hub 3 that isn't allowing anything to connect on the 2.4ghz signal. Logged in and says it's broadcasting both 2.4 and 5ghz. Have rebooted, unplugged hub, disabled and re-enabled 2.4ghz. Still no change. Issue since 6pm power drop out 31/10 Suggestions?
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Graham Mac
(@Gramsilver1) reported
@virginmedia Hello Chris at the twitter team. Why did you ask me to email you then ignore me. Why do virgin treat customers this way? 13 years a customer. Even your complaint team can't press the button to deliver my promised compensation. Overseas call centre just hung up.
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Jodie 💜
(@jodemarie) reported
Seriously @virginmedia a loss of service AGAIN?! I’ve already lost 2 days of work last week for your incompetence and now it’s down again for another day probably even more?! What are you doing!!?
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colin kinninmont
(@KinninmontColin) reported
@virginmedia I cannot access my email account. Can’t get through in the phone to virgin.....!!!! This has been four days now. Need my email!!!! Help please someone.
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Kia
(@Kia94307948) reported
@virginmedia it is Groundhog Day. The promised fix date comes, the fix doesn't happen, no-one gets in touch, I call in to chase and am told that another date has been put in, usually about another month away.
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Donna Schmidt
(@schmd00) reported
@KinninmontColin @virginmedia Exactly the same thing I faced when I tried contacting support for almost two months and all got was automated robot replies, and no answers. I resulted to contacting unitech_support on Instagram and they got everything to work in the time I needed it the most.
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Chris Haslehurst
(@chrishaslehurst) reported
@virginmedia Well I mean it drops out every few days for either a few minutes or up to an hour, but usually by the time I've had a response from your customer service its back. So I wouldn't say the issue is resolved.
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Charity England
(@CharityEnglan15) reported
@KinninmontColin @virginmedia After gathering the information I needed to keep our business account going I was hacked through a link that was sent to me immediately I contacted unitech_support on Instagram and before damage was done they help me retrieve my account.
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Geoff
(@geofflath) reported
38 minutes in the "chat" to @virginmedia and I still don't know what services and packages they can offer me, an existing customer.