Virgin Media Outage Report in Orpington, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Orpington come from postal codes BR6 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Orpington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 5: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Orpington, England
The most recent Virgin Media outage reports came from the following cities: London, Poplar, Camden Town, Redhill, Croydon, Barking, City of Westminster, Gravesend, Newham, Southwark, Westminster Abbey, Caterham, Islington, Paddington, and City of London.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Wi-fi | 4 hours ago |
|
London
|
Internet | 6 hours ago |
|
London
|
Wi-fi | 13 hours ago |
|
London
|
Internet | 14 hours ago |
|
Poplar
|
Internet | 15 hours ago |
|
London
|
TV | 16 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Orpington, England
Latest outage, problems and issue reports in Orpington and nearby locations:
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Michael Abrey-Bugg (@abreybugg) reported from Whyteleafe, England@virginmedia My virgin broadband has not been working for 3 days and due to be fixed tomorrow, however virgin text made sense to me - help
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Shane Patrick Cullinan (@musofunk) reported from Lambeth, EnglandIs anyone else’s @virginmedia WiFi down ? Vauxhall here. #virginmedia #virginmediadown #vauxhall
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Karolyne Anderson (@KaroAnderson) reported from Eltham, England@virginmedia How do you send an engineer to my house to take away a hub that works and leaves me with a new one that hasn’t worked since he installed it? I was on the phone for 25 mins to customer services and got cut off at 7:30pm because the lines closed!
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dmxcrew (@dmxcrew) reported from Islington, EnglandMay be a work round for some experiencing #virginmedia email issues this AM. Whilst I cannot access emails via any server/computer like yourselves, I can, strangely, via my phone (although could it be because its on the virgin network?) Worth a try?...
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Richard Greenland (@RichardGreenla1) reported from Bexleyheath, England@virginmedia I'm told the engineer has closed the issue from his end and they will have to raise a level 2 again and will be in touch within 48 hours. Dies this mean the issue is still open?
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Crypto Trading (@Crypto_News_) reported from Sutton at Hone, England@virginmedia Sort your network @virginmedia NETWORK DOWN
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Richard Greenland (@RichardGreenla1) reported from Bexleyheath, England@virginmedia The issue has been closed apparently. She has been told that someone will contact her in 48 hours.
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Simon Bucks (@SimonBucks) reported from London, England@virginmedia It was down for the whole of yesterday. Came back eventually in the evening but too late for my working day. Please can you tell us what the problem was. The service is really flaky and for the price you charge I would expect 99.9% reliability.
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Neil Cole (@scroogio) reported from Camberwell, EnglandAny chance of a reply please @virginmedia - nobody responds on your instant message service either
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cycleoptic (@cycleoptic) reported from Islington, England@virginmedia @JanHammersSon I’ve no internet in N19 no problems reported on status, logged into test..,.. you have broadband problems.... really?
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Jonny Morrison (@jonnysmorrison) reported from Lambeth, EnglandI am sick to death of paying £55/month for yet another ******* broadband outage @virginmedia
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Ana Rocha (@AnaRochaPT) reported from Camden Town, England@virginmedia any chance of getting an assistant to help? This is a real challenge here, no virgin email for queries, call centers closed, no one on the chat services as I have been online for hours!
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Richard Greenland (@RichardGreenla1) reported from Bexleyheath, England@virginmedia The engineer said he was unable to fix and said would escalate and she would get an update by 13.30 yesterday afternoon. No update was sent so she phoned today to be told the call had been closed
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Geo-Jude FCCT (@th3Jud3) reported from Croydon, England@virginmedia Been trying to get in touch for 3 weeks via “contact us” Chat as instructed via phone line. No response. Please help.
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Richard Greenland (@RichardGreenla1) reported from Bexleyheath, EnglandMum is shielded and home alone. Her landline stopped working, after 6 days @virginmedia came to fix. Engineer couldn't fix so said would escalate. Mum chased again today and calls been closed! So far cost £21 in calls. #virginmedia, is that how to treat vulnerable customers?
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Crypto Trading (@Crypto_News_) reported from Sutton at Hone, England@virginmedia sort your network #virginmedia #virgin broadband 🤮🤮
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George (@georio123) reported from Eltham, England@virginmedia Been trying for the past 2 weeks to cancel my subscription with you. Appalled by your customer service. I’ve tried online, phone, text, letter and live chat. How can I arrange this please? Thanks, George.
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Damion (@DamionSheppard) reported from Lambeth, England@virginmedia Hi. What is going on with Broadband in SW9? Website no longer allows me to register loss of service, which has been awful for at least a week now. I’m having to spend a considerable amount of money on data so that I can continue doing my job. Please fix!
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Karolyne Anderson (@KaroAnderson) reported from Eltham, England@virginmedia I pay over the odds (£67) for a crappy intermittent service and after your stupid engineer came yesterday, no service at all which means I have no TV this morning either! #ImDefinatelyLeavingVirginMedia
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Sonal Bhardwaj (@followsonal) reported from Poplar, EnglandVirgin media network has collapsed since morning. Very freaky. In #london @virginmedia #virginmedia #Connectivity
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Silverfinger (@theRealRayThomp) reported@DebbyHallett_LD @SueSuezep @virginmedia I ran an online connectivity test with Virgin Media recently and it picked up a fault. I was able to book an engineer visit at a time suitable for me and he put in a brand new router for me. My only issue with Virgin is the monthly cost, but it does cover very fast broadband.
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Promises Rust (@PromisesRust) reported@virginmedia Me: He said we can't use whatsapp again until he sends us a password to an address on the other side of the world that we don't live in any more. We said we will never receive it. He said, call back in 5 days when we receive it.
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Alex Gibson (@AlexMagd) reported@virginmedia So there's nothing you can do? You haven't been any help so far
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Raj Sharma (@officialsharmar) reported@virginmedia I want to discuss new contract and also file a complaint about your customer care executive who wanted to terminate my agreement without my consent
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Lorraine sleato 💙 (@Lorrainesleato1) reported@DebbyHallett_LD @SueSuezep @virginmedia They are awful I left them
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Chloe Robinson (@ChloeRo06576479) reported@virginmedia Good morning, I was to receive a telephone call from s manager regarding cancelling no-one has rang a customer for over 20 years he is a 76 Yr old pensioner who is struggling to pay essential bills and now to have to pay £200
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Promises Rust (@PromisesRust) reported@virginmedia You know I want to cancel. You can check current usage is zero, router is off, so you know I am not freeriding. I am trying to cancel. It should not be difficult. You have made it difficult. You know my intent is to cancel, that is clear. You know my intent is to pay final bill.
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p a z (@pxzpazpxz) reported@virginmedia can you at least tell me which buttons to press to get to a human that can cancel my account? 🫠 or offer me a live chat? you do that for hearing customers all the time I’ve seen your replies to ppl
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Unhappy Chappy (@ChappyUnhappy) reported@virginmedia internet is still not working as it should, and I have my Ethernet cable connected. Each morning at around 1:30am it disconnects even tho there is an Ethernet cable plugged in. Thiss has happened for more than three consecutive days. What is happening Virgin?
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G (@GhisJolly) reported@virginmedia I can't as my landline which would be free to call from, as I pay for the ability to call such a number, is not working!!!!! As I have no wifi connection.