Virgin Media Outage Report in Orpington, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Orpington come from postal codes BR6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Orpington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 02: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Orpington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, City of Westminster, Southwark, City of London, London, Tower Hamlets, Paddington, Newham, Redhill, Mitcham, Welling, Islington, Beckenham, Stratford and Barking.
| City | Problem Type | Report Time |
|---|---|---|
 Barking |
Wi-fi | |
| London |
Internet | |
| Croydon |
Internet | |
| City of Westminster |
Internet | |
| Southwark |
Internet | |
| City of London |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Orpington, England
Latest outage, problems and issue reports in Orpington and nearby locations:
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HowardLeigh
(@BHSnapper) reported
from
Biggin Hill, England
@virginmedia Humble sincere apologies...☺ I mistook my Internet password thinking that ws the correct one, only it wasn't... Found the correct one and straight in and problem solved after talking to 2 excellent advisers👍
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
@virginmedia it great to know we pay for broadband & you really struggling to provide! I’ve had speed issues since mid Jan. U acknowledge there was a fault on 8th Feb! Said it was fixed but engineer (who came today) said wasn’t & web page wrong! Won’t be fixed till 15th! Tonight
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🏀Little Apple🍎Miri
(@MirinaFaria) reported
from
Bromley, England
Wouldn’t it be nice if @virginmedia actually delivered the service they get paid for!? And when you called to talk to them they actually answer or when you go on the offered live chat you’d get a person and not a robot!? Yeah me too. #worstservice #virginmedia
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Chris Wheal
(@whealie) reported
from
London, England
@virginmedia Have you ever not been too busy? You have the worst customer service known to man. Every comedian compares bad customer service to you. You are the benchmark for bad. I have been trying to get in touch for five hours now. Chat, phone, Twitter and SMS.
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Toby Willis
(@TobyTryTri) reported
from
Bromley, England
Service completely down at present again!! So @virginmedia what are you going to do!
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J Λ M Ξ S
(@jamesglynn) reported
from
Camberwell, England
@hopburnsblack @virginmedia @vmbusiness Is this Peckham-wide? Ours has been down or on/off for three days too
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Drëxl
(@PimpOzil) reported
from
Croydon, England
@virginmedia Called again today, and was told my an automated service that all lines are busy and to try again later. I’ve been trying to call since Monday & I would like to put in writing my request to cancel. My account number is 334885003 Can someone DM me so I can get this done TODAY
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Jamesie
(@DJ_Jamesie) reported
from
Islington, England
@PaulJoh30516408 @virginmedia Real shame as the broadband is good. The engineer was a really nice fella too. Just the phone customer service...
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Graham Smith 🌹🌹🌹
(@Grmbles) reported
from
Camberwell, England
@virginmedia is there anyone who can help with why my internet has stopped working?
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Spinnofflondon
(@Spinnofflondon) reported
from
Camden Town, England
@virginmedia Yeah I pay more for that not part of your service that I’m paying you for every month
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Jazzhk
(@aejazk) reported
from
Bromley, England
@th4tguy92 @virginmedia Do you have the Hub 4. I think it’s a hub 4 is crap or VM engineers can’t control it. Let’s try the number they have given.
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Neil Markell
(@tubbytel26) reported
from
Bromley, England
@virginmedia If someone answers? Rather than an automated voice saying they are too busy and hang up.
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Agnese Rovati ✨ English-Italian Translator ✨
(@AgneseRovati) reported
from
Camden Town, England
@virginmedia You probably do not get we are in a pandemic and need to be working from home?!?! We’re having issues that are work-related due to your negligence as a provider. We’ve called again and we’re promised the issue would be fixed by tomorrow. Just like last time. LIARS. Refund us all!
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Johnny Douglas
(@revjdouglas) reported
from
Hextable, England
@virginmedia Strangely nobody wants to send out an engineer & offer simple practical help... CEO team contacted over a week ago too...
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Paul Matuszczyk
(@Paul_Matuszczyk) reported
from
Camberwell, England
@virginmedia what brilliant technology utterly soured by almost comically bad customer service. I say “almost” as there’s nothing funny about taking 5 weeks, countless phone calls, endless hours of online chat & 2 formal complaints to just get my bill right. Not asking much.
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia Hello anyone there? Could you please reply to my last message? As my landline is not working and there is no email support it seems Twitter is the only other way to get hold of Virgin Media. Please advice how to get hold of customer services not 0345 as too expensive
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Antje Southern
(@noneybean) reported
from
Islington, England
@virginmedia That is not true. We are meant to have the fastest speed at 200 but it rarely goes over 50. The connection is unstable and is throttled at busy times. It cuts out and is unreliable plus it is impossible to get hold of support. Shameful and shambolic.
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Thomas
(@tom_of_lond) reported
from
Lambeth, England
Hey @virginmedia how long till you’re gonna fix your wifi been a week now and for those that are wfh its kind of important and shutting your customer service lines doesn’t exactly help get your act together.
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Paul Dwyer
(@pauldee74) reported
from
Grays, England
@virginmedia a new contract then told one would be sent in 24 hours and still waiting 3 days later! been on text message for over 6 hours this week! and today just keep getting terri triage bot!!!!! any chance of some help or do I have to be a new customer!!!!
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Mark Pinkerton 💙🚴♂️
(@markpink) reported
from
Islington, England
@Leigh5Tom @virginmedia As an existing customer, they are known for their poor customer service. Can never get through on phone and that is main access point to info. Website CS info poor, with zero joined up thinking. Pretty good speed when working. Good luck!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rebecca Harris
(@Rebecca90705304) reported
@virginmedia Yes I have spoken to someone and cancelled my contract. I was lied to on multiple occasions and misled into a new deal. Shocking service.
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Neil Strong
(@NeilStrong61) reported
Any users of Virgin 360 having problems? We keep loosing all recorded stuff and on playback get stuttering and pausing constantly @virginmedia
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Lee Fields
(@LeeFiel49992572) reported
@virginmedia problem with Ts179ej, 2 days now , tv on and off broadband on and off absolutely pathetic despite having engineers out all day and last night . Can't get through to speak to anyone just a automated service . Pathetic
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𝓡
(@Rpsiie) reported
@JamesGame17 @virginmedia Thankyou I hope yours get better too, I don’t think there’s a worse feeling than bad internet 😭
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David Woolford
(@DWoolford58) reported
@virginmedia Just as you think the service cant get worse, it does. Contacted that number and was told somebody will help, but needs to be found. That was 25 mins ago.....
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Suto_Sasa 🥳(Road to Partner)🥳
(@Suto_SasaTTV) reported
@Virgin @virginmedia This has been the 4th day in a row that my Internet crashes but only when streaming, 700Kbs upload.. I Need support! and I'm being ignored...
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Phil Thornton
(@Clarityeconomic) reported
@virginmedia Thanks. Sorry to carry on but what are the odds there will no more services failures on the remaining 4 days of this week ie., have you identified the problem & solved it?
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Organised_Chao5
(@Organised_Chao5) reported
@virginmedia Why has the signal on your TV channel had issues for so many weeks now? Every minute or so it gets pixelated or has some other interference issue Its really annoying and distracting when you are watching something like Sport
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Danielle
(@Chasing_My_Tale) reported
@virginmedia Looks like are 2 local issues, one of them describing what has been happening to us. Hopefully be resolved soon 🙏
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Andy Campbell-May
(@aka_bil) reported
@virginmedia @LeeFiel49992572 There are clearly issues in the TS17 area because Internet keeps dropping in TS17 9AL as well.