Virgin Media Outage Report in Orpington, Greater London, England

Problems in the last 24 hours in Orpington, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (3%)
• Phone (2%)

Live Outage Map Near Orpington, England

The most recent Virgin Media outage reports came from the following cities: Newham, City of London, City of Westminster, London, Orpington, Southwark, Islington, Croydon, Bromley, Mitcham, Poplar, Caterham, Greater London, Camden Town, and Paddington.

City	Problem Type	Report Time
Newham	Internet	3 hours ago
City of London	TV	4 hours ago
City of Westminster	Internet	4 hours ago
London	Wi-fi	14 hours ago
London	Internet	16 hours ago
London	Wi-fi	21 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Orpington, England

Latest outage, problems and issue reports in Orpington and nearby locations:

• 
  Jorge Martínez López (@jorgeml) reported 41 seconds ago from London, England

  @JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.

• 
  Joe Welstead (@JoeWelstead) reported 3 minutes ago from Camberwell, England

  @virginmedia my WiFi speed is 80mps next to the router, and 8mps in the room next door, with the door open! Why does the signal suck so much? :-(

• 
  Debs smith (@DebsySmith) reported 5 minutes ago from London, England

  @virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls

• 
  Harry Bilbao (@harrybilbao) reported 13 minutes ago from City of London, England

  @virginmedia My mother lives next to Grenfell and she’s a bit paranoid her router and/or charger is overheating. Customer services aren’t taking her serious. What should I do? Besides unplugging the service?

• 
  James Loveridge (@JLoveRage) reported 13 minutes ago from Islington, England

  @virginmedia hi guys, I'm in North London & having issues with my WiFi. Keep getting IP Configuration Failure message, yet all the lights are on/blinking correctly. Tried a factory reset and still not working. Ethernet is fine but none of my devices will connect to the WiFi. Help

• 
  Jorge Martínez López (@jorgeml) reported 14 minutes ago from London, England

  @JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.

• 
  Debs smith (@DebsySmith) reported 14 minutes ago from London, England

  @virginmedia need to find out who to contact about bad single on my mobile????

• 
  lisa sibley (@citigirly) reported 14 minutes ago from London, England

  @virginmedia Hi my internet is down again tried rebooting but still down and says no issues when done online check? Can you help as wfh so need back ASAP for Monday

• 
  Jorge Martínez López (@jorgeml) reported 15 minutes ago from London, England

  @JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).

• 
  James Loveridge (@JLoveRage) reported 16 minutes ago from Islington, England

  @virginmedia It's working now but was down for 12 hours

• 
  Jorge Martínez López (@jorgeml) reported 20 minutes ago from London, England

  @JamesJWalsh @virginmedia That's to discard physical problems with your cable.

• 
  James-J Walsh (@JamesJWalsh) reported 36 minutes ago from London, England

  Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.

• 
  Tony Rodd (@TonyRoddUK) reported 41 minutes ago from London, England

  @virginmedia It's finally working but says there's an intermittant error on the network. No option to get it fixed though. Anything that can be done?

• 
  Jorge Martínez López (@jorgeml) reported 42 minutes ago from London, England

  @JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.

• 
  Tony Rodd (@TonyRoddUK) reported 42 minutes ago from London, England

  Anyone on @virginmedia in SE London able to get online? We have had more issues and their service status page doesn't seem to be working. Doesn't look like they're responding to tweets either for the past 17 hours...

• 
  🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported 44 minutes ago from Camberwell, England

  I’m on a tariff rethink day. @virginmedia pretty poor as always even though operative on phone tried her best

• 
  Imperial Arms (@ImperialArmsPub) reported 46 minutes ago from Bromley, England

  @vmbusiness my experience as a virgin business customer has is appalling. Constant outage, no apologies or comp, no one gets back to you, 45 mins wait this am to speak to someone in Manila who couldnt help me. No internet since Sunday 4pm unable to take payment #useless

• 
  CazkikassPhotography (@KikassP) reported 50 minutes ago from London, England

  @virginmedia thanks on behalf of all virgin media customers for not being able to pick up phones to help those who need help but have no wish to "Do it on line" we haven't received any compensation for 3 days of no net even though we have registered it everyday. PART ONE

• 
  mark garratt (@markjg65) reported 54 minutes ago from Camberwell, England

  Really disappointed that my home broadband dropped out mid recording for a BBC show this afternoon @virginmedia ; your service is so flaky in South East London #virginmedia

• 
  Thomas Matthews (@thomasdmatthews) reported 59 minutes ago from Islington, England

  @virginmedia I'm not receiving text alerts or voice message alerts though am being told they've been left. Any help?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Tessa (@Kop_Tess) reported 7 minutes ago

  @virginmedia Well ... still waiting. ASAP clearly means never in Virgin Media speak

• 
  Karen Sutton (@Karen__Sutton) reported 7 minutes ago

  @virginmedia I can’t log in since moving address, nor can I make a new account. Your website FAQs and live chat are not helping. Please help!

• 
  Michael🇿🇦🏆🏆🏆 (@GlazedGater) reported 7 minutes ago

  @virginmedia Hi, they tried to cancel over the phone(I was keeping my number) they said they would put a not on my account not to charge me. I then got my PAC code and moved networks as the lady instructed me to do. I was told I would not be charged but I was anyway.

• 
  Tracy Scott (@Tracy_Scott75) reported 8 minutes ago

  @virginmedia Seriously thinking of swapping suppliers now we are that sick of it, weve only got a phone line and broadband and it costs just over £52 a month and we don't even use the phone!! So it's a lot of money just to use an intermittent broadband service.

• 
  Matt (@Matty332) reported 10 minutes ago

  @osullivk1208 @virginmedia Glad to see some people are getting a service. I’ve been waiting over 3 for @virginmedia to call me back about moving my services into a different room. “Unable to come out due to covid”.

• 
  Paul Jempson (@PaulGDJ) reported 10 minutes ago

  @virginmedia Yes. My problem isn’t with the install date. It’s been the multiple attempts at a pre-install survey appointment to discuss the install. I’ve been fobbed off with rebookings and no one ever knocks (even though it’s clear someone inspected the footpath) #virginmedia

• 
  ThatProgrammer (@ThatProgrammer) reported 11 minutes ago

  I hate to spam you guys.. but I’m so mad. @vmbusiness is down again.. I was enjoying my Netflix..

• 
  Jan Edwards (@edwards0819) reported 13 minutes ago

  @virginmedia Guess what, they still have not called me, after absolutely promising me now 4 times on 4 different days including today that I would be called. Cancelling as a customer. Thank you for nothing.

• 
  chris miller (@chrismiller2112) reported 15 minutes ago

  @virginmedia Just seen this reply,sorry I’m having problems@still with my WiFi for past year and requested WiFi boosters as part of my package , it was the start of lockdown and they never arrived I’ve just checked and they have been on my bill since then even although I don’t have them

• 
  GMac (@GMadMac) reported 16 minutes ago

  @virginmedia disgusting service today with all day outage in SS17 area, no fix to broadband and TV until possibly tomorrow at 11:30. @Ofcom