Virgin Media Outage Report in Orpington, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Orpington come from postal codes BR5 and BR6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Orpington, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Orpington and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 14: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Orpington, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Paddington, Croydon, City of Westminster, City of London, Coldblow, Southwark, Islington, Carshalton, Bromley, Poplar, Orpington, Camden Town, Newham and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Paddington |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Orpington, England
Latest outage, problems and issue reports in Orpington and nearby locations:
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@virginmedia [1/2]Other than my tv service being down for an entire month, I’ve had your customer service/faults/technical team pass me back and forth between yourselves acting as if I’ve reached a different department. All of whom have not helped me in the slightest. I’ve had 4 reps tell me
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bobby whirlwind
(@bobbywhirlwind) reported
from
Camden Town, England
@virginmedia internet has been 20 min on, 20 min off all day. your site says no issues. help?
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Andy TTID
(@Bytor14) reported
from
Sutton at Hone, England
Ffs @Virgin @virginmedia internet been down all day Pay enough for it when is it going to be fixed ?
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K'inich Ahau 🍊🍭🚴✊
(@4imix) reported
from
Lambeth, England
@LuckyHeronSay Best have been @Beer52HQ Keeping me supplied with great beer! Worst have been Virgin Media. Appalling service, rubbish customer service
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Dr Nick
(@czar_nik) reported
from
London, England
@virginmedia hello, our Internet has been down for over 4 hours now in Barking. Is there any update on this or when we can expect to have functional Internet back? Its not the first time this has happened and we're reaching the end of our tether!
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@virginmedia There’s been no resolution whatsoever. And I’ve called 4/5 times a week since the 29th and have waited nothing less than 50 minutes to be given a run around. If I’m receiving half a service surely I could pay half my bill?
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Eddie Seber
(@turboeddie08) reported
from
London, England
Virgin TV GO app down @virginmedia
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Gary
(@officialGMT) reported
from
Camden Town, England
Any Virgin Media customers can tell me is it really that bad? I’ve a provisional install date for Fiber next month but keep seeing messages that it’s down more than up?
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@virginmedia I’m tired of hearing I can’t speak to a manager and one will reach out, I’m also tired of hearing your complaint will be escalated and I’m tired of paying and getting half a service. What must happen now?
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Tim Lund
(@TimLundSE26) reported
from
London, England
@AnyaMartin8 @virginmedia You've never been a @TalkTalk customer?
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@simon_tabor @virginmedia My Virgin TV hasn’t been working since the 29th of July. They’ve “sent” 3 technicians, none of them have made it here. this is hands down the worst run service provider, with unethical, unhelpful customer service teams.
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Orrin Edenfield, an 🇺🇸 living in 🇬🇧
(@OrrinEdenfield) reported
from
Camden Town, England
@virginmedia internet was off for an hour or more, then worked for a hot 5 minutes and now is down again.
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Orrin Edenfield, an 🇺🇸 living in 🇬🇧
(@OrrinEdenfield) reported
from
Camden Town, England
Anyone else in NW3 have working Internet with Virgin Media? Mines been down about 30 min or so.
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Mary
(@kanyonatic) reported
from
Croydon, England
@virginmedia I’m locked out of my account even though I’m using correct info help
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lisa sibley
(@citigirly) reported
from
London, England
@virginmedia I had a letter saying work was being done on 26th August and may effect broadband but since then the internet keeps going down intermittently throughout day ? No issues listed online can you check if work still being done as I am wfh post code SE39lr
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@BamBamSam92 @virginmedia Mate, best advice is sack them off and get another service. Go for BT rather.
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@BORDERJOE @virginmedia Joseph, my best advice to you and your father is to leave Virgin for BT or any other service provider that acts ethically and cares for their customers which Virgin evidently doesn’t.
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Orrin Edenfield, an 🇺🇸 living in 🇬🇧
(@OrrinEdenfield) reported
from
Camden Town, England
@virginmedia Well, I'm nearly certain my issues were caused or fixed by the gentleman in the Virgin Media van outside my residence. All seemed to be well yesterday afternoon and evening (and today so far).
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LunchMoneyLu
(@LunchMoneyLu) reported
from
Camberwell, England
@virginmedia are the complaints team able to reach out? Consistently given the run around by all your customer service reps, you guys are unethical and quite frankly don’t respect your customers enough to keep promises. Will be going to @Ofcom next.
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Sarah Elizabeth Cox
(@spookyjulie) reported
from
London, England
@CateSevilla @virginmedia They then tried to fine me for not sending their 'hub' back and refused to refund the house move cost I'd paid a few months earlier. So so incompetent! SO stressful when all of us work from home too. I moved to TalkTalk & is cheaper and no problems so far, at least :)
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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TheIndianFireTrail
(@sankapil) reported
@virginmedia Looks like your network is down in the area and as a user we could do with it up and running asap
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TakeMeBackToThe90s
(@85Vibesafc) reported
@virginmedia Virgin internet is horrendous this morning!!! 4th time it’s gone down is space of 3 hrs… once a reliable service is now 🗑
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Aman Hayer
(@playerhayer) reported
@virginmedia This has never happened MH. I think there is a massive disconnect in your (and mine!) expectations of basic customer service and experience and how virgin operate. My case is bounced around, no one owns it. I have to explain the issue again. We are closing in on 10hrs of calls.
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Tim Wemimo
(@TimWemimo) reported
@virginmedia this criminal and fraud Virgin mobile UK insurance is not acting unreasonably in refusing to replace my phone for the past 7months.we get back to you in 24th hours is all am getting back from this criminal insurance company.I am taken my complaint to the ombudsman
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Aman Hayer
(@playerhayer) reported
@virginmedia I have done this several times throughout August, it seems there is no accountable team or person looking at it and every person I speak to says they will own it but never does. Is there no complaints department I can speak to? I've even asked for a manager call back and get none
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Stuart 💙💛
(@Mataniels) reported
@virginmedia No it told me 32 devices have weak signal (most of those are in the living room where the router is)
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TallieHo
(@TallieHol) reported
Had service issues with @virginmedia broadband since 25th July, still not fixed. Spoken to about 30 staff over the last 6 weeks, 4 engineers visits and one new hub. Request a deadlock letter for dispute resolution if you’re in this position ppl! Get help! They’re terrible!
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Marie Biddulph
(@MarieBiddulph1) reported
@virginmedia I know that there is an issue. I need the person who knows when the internet will be back on to communicate with Virgin Media paying customers to advise when this will be. Not a link to a computer page that has given a dishonest answer for the past 24 hours
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paul whiteaker
(@paul_whiteaker) reported
@virginmedia Hi is there another way to get a issue resolved, signed up to forum and my problem is still not resolved . been 4 weeks now since issue was first raised and first it ticket was also raised and still the problem is not fixed.
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Dan Long
(@DanielLong88) reported
@virginmedia Yes. It was fully down. No phone no internet at all this morning.