Virgin Media Outage Report in Poplar, Greater London, England
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The latest reports from users having issues in Poplar come from postal codes E14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poplar, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (58%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Poplar, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Greater London, Hackney, London, Croydon, City of Westminster, Southwark, Poplar, Chingford, Wandsworth, Harringay, Romford, Newham, Loughton, Orpington and Enfield Town.
| City | Problem Type | Report Time |
|---|---|---|
 Greater London |
Wi-fi | |
| Hackney |
Total Blackout | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poplar, England
Latest outage, problems and issue reports in Poplar and nearby locations:
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia No, I’m trying to find out the status of my complaint received by Virgin on 30 September. I’ve had zero communication or acknowledgment of it.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Of course I have. My email is correct on online account. I get email bills correctly. But my complaint file has an extra character to email address and so I’ve never received acknowledgment of my complaint.
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Mark 🏴
(@WhiskyOneIce) reported
from
Sutton at Hone, England
Be careful if you ever want to cancel a @virginmedia account, I wrote to them, twice as per their T&C because you can never get through on chat or phone, they deny receipt of letters because you cant send recorded delivery so they just keep sending bills and chasing payments
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Joana
(@JoanaLoGomes) reported
from
Merton, England
Hey @virginmedia. Any chance the Broadband issue is getting fixed soon in SW17? I’m working from home tomorrow, so this is a bummer really!
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia Just spend over an hour on live chat/phone. Your service means we’ll be nearly two weeks without internet!
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Finally sent letter on 28 September and on checking my account realised you’ve got wrong email address attached to complaint file. Funnily enough you have correct email address for sending bills. 3/
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia
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Joseph Sweeney
(@JosephS65112253) reported
from
Sutton at Hone, England
Virgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Also raised it in web complaint form which didn’t work. Web complaint form hasn’t worked for 2 months. Then sent letter and still no response. 2/
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hi. Have no wifi (green light) and despite rebooting several times have a had no luck. This has happened after following your instruction to reboot for ‘faster speed’. Please advise asap - no issues in the area according to your website.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Customer Service is shocking. It’s now almost 6 hours since I asked on WhatsApp for email address to be corrected and I’m still waiting for a response.
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Joseph Sweeney
(@JosephS65112253) reported
from
Sutton at Hone, England
@virginmedia I’m going into my 5 week of problems with this crap company they say they will investigate but nothing, no compensation nothing.
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Charbster
(@charbster) reported
from
Wandsworth, England
@virginmedia do you have website issues? Chat function not responding.
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Have you met Harj?
(@AussieHarj) reported
from
Walthamstow, England
Virgin Media you suck! Going down as England start to choke in the run chase. Switched to BBC/ABC Radio over Sky Go 🙄
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Sema Kaya Ocakoglu
(@Semykaya) reported
from
Merton, England
@virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things
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Jay Bourley
(@drummerJ83) reported
from
Sutton at Hone, England
@virginmedia Hi, the VMGo app is telling me I need to upgrade to watch live tv but I’ve got the right package to have access and have until today watched live via the app. Is there an issue? Tried restarting it etc.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Amy James
(@Amylja) reported
@virginmedia According to your website, your phone lines are open until 8pm on a Saturday but when I call it says you are closed? Our WiFi is down and your website is unhelpful. Seems odd that you would be shut at 6pm on a Saturday, don't you usually outsource your call centres?
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Lewis
(@xLewisThompsonx) reported
@virginmedia I keep trying to contact you via live chat and you keep disconnecting me causing me to explain everything again and again, please give me an email I can start a chain on or allow me to DM you on here as I'm not dealing with this terrible customer service anymore.
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Maben Hartley
(@IamLittleDorrit) reported
@virginmedia @BulkPaint @ Virgin Media My TV has been off since Tuesday. Your website says it will be back by Monday, 6 days later! What kind of service is this??
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Yana Helena 🇧🇻🏴
(@Lauperak) reported
@virginmedia This has taken all day and I'm still upset and not impressed with customer service. In the end someone did pick up and attempted to help us. Engineer is coming on Tuesday... so without WiFi until next week. It's a disaster but at least someone tried to help.
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antmillar
(@antmillar) reported
@virginmedia I tried calling the phone line, I was on hold and then was told "we can't answer your call today please call back tomorrow". Come on, sort your customer service out please.
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Dean 🏳️🌈🇪🇺 #GTTO #FBPE
(@deanbegley1) reported
@virginmedia is utter garbage. Whatever you do, don't switch to them! Several engineers later, still the same. They use to be good, not anymore. (Cue the generic, let's look like we're really helpful reply on here response)
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Loulie
(@birdofmanywords) reported
@virginmedia No resolution: I was promised a call within 2 hours at 1.30pm. Have not heard back.
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Veronica
(@Veronic35709033) reported
@virginmedia Done this all afternoon no one answers after taking the options for assistance - terrible service. Tried the msg service and spent 2 hours on the browser waiting for the next assistant to be available.
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Muhammad Bilal
(@Muh_Bil) reported
@virginmedia Hi, unfortunately I am unable to call those local UK numbers from RSA. Surely, there have to be other means to cancel a contract?
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Imran Tajuddin
(@TajuddinImran) reported
@virginmedia you are the **** test for customer service. In all history. Even counting those before telephones.