Virgin Media Outage Report in Poplar, Greater London, England

Problems in the last 24 hours in Poplar, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Poplar, England

The most recent Virgin Media outage reports came from the following cities: Southwark, Poplar, London, City of London, Hammersmith, Camden Town, Croydon, Barking, City of Westminster, Newham, Enfield Town, Ilford, Westminster Abbey, Hackney, and Islington.

City	Problem Type	Report Time
Southwark	Internet	4 hours ago
Poplar	Internet	5 hours ago
London	Wi-fi	7 hours ago
City of London	Total Blackout	8 hours ago
Hammersmith	Internet	9 hours ago
London	Wi-fi	9 hours ago

Community Discussion

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Virgin Media Issues Reports Near Poplar, England

Latest outage, problems and issue reports in Poplar and nearby locations:

• 
  Paul Wingfield (@Paul_Wingfield) reported 50 seconds ago from Sutton at Hone, England

  @virginmedia No. That's the earliest they can come. But, the real problem isn't the router. The network's been flakey since Christmas, (couldn't watch your UHD channels) & worse this last week until today when it all completely fell over.

• 
  Cahal Bannon (@CahalBannon) reported 54 seconds ago from Hackney, England

  @virginmedia is a complete joke. Can’t get even get in the cue to wait for 2 hours on the phone. Online on the website customer service ask function you ask the question and it’s 2 1/2 hours for them to start answering! What can I do to get away from these people?

• 
  Cahal Bannon (@CahalBannon) reported 6 minutes ago from Hackney, England

  @virginmedia Got someone to call me back. Explained everything very slow and crashes when two people zoom. Will take a week to get someone out only because they think it’s fully broken! I wait with bated breath! 🤔

• 
  James Anderson 🏛 (@tufnelljimmy) reported 8 minutes ago from Islington, England

  And @virginmedia is down again in N19.

• 
  Jack Taylor (@jackjctaylor) reported 12 minutes ago from Islington, England

  @virginmedia I’ve just received an email from you saying my new package is ready and shows me renewing for another 18 months, this is dispite the fact I called to cancel last week and we’re due to be cut off on Feb 11th. What’s going on?

• 
  Lewis 🇪🇺 (@lewistullett) reported 17 minutes ago from Hackney, England

  @virginmedia Yes please. I'd like to begin a new help desk ticket for our TiVo box. We have reset it numerous times, used a new hdmi cable sent by your colleague and had a signal sent from automated phone line. This needs escalating please.

• 
  Caz 💙 (@e17caz) reported 18 minutes ago from Walthamstow, England

  @virginmedia having real problems with internet dropping out this weekend - how can I get it checked ASAP please? Working from home....! Thank you.

• 
  Jack Taylor (@jackjctaylor) reported 18 minutes ago from Islington, England

  @virginmedia Yes, but every time I’ve tried a web chat with you I have never received a response. I was waiting 4 hours on Wednesday last week and no one answered after the bot

• 
  Ian McKenna (@ianmckennaftrc) reported 19 minutes ago from Islington, England

  It must be time to strip the bearded #TaxDodging #Conman @richardbranson of his knighthood every company called #virgin just rips people off & gives appalling service especially @virginmedia

• 
  karen butcher (@karenlilylion) reported 22 minutes ago from Camden Town, England

  @virginmedia I just need the service i pay for to work and not to wait 50 mins for someone to answer the phone and not to be lied to that is all

• 
  Phil (@Phil_precious1) reported 26 minutes ago from Camberwell, England

  It is truly frustrating to be without internet for 5days. You promised 24hrs call back. Never happened. Shameful @virginmedia

• 
  Tony Wiseman (@tonywiseman1976) reported 28 minutes ago from Ilford, England

  I still have no cheque refund from @virginmedia AVOID this money grabbing company at all costs & being a ‘valued customer’ does NOT exist in their vocabulary. I’m so glad I’m no longer your customer & have taken my business elsewhere.

• 
  Simpsdj 😷 (@Simpsdj) reported 33 minutes ago from Walthamstow, England

  @yourolly @virginmedia You can cease paying as if you don’t have service they’re in breach of contract.

• 
  Paul Wingfield (@Paul_Wingfield) reported 44 minutes ago from Sutton at Hone, England

  @virginmedia Just rcvd text to say investigating network problem instead, so you've postponed visit. Your netwrk is great when working, but you really need to sort out Cust Srvc because it causes very damaging press on closed group social media. You need to "Think Customer's Perspective"!

• 
  Dujon (@DHGains) reported 47 minutes ago from Loughton, England

  @virginmedia Can you please advise how I can get in contact with the relevant team to sort out my constantly very very poor Internet connection. Its been practically useless since August, getting worse since Jan '21 and is now making it impossible for me to be in virtual meetings

• 
  Simon Young (@YoungSimon43) reported 49 minutes ago from Walthamstow, England

  @virginmedia this is torture. Second day trying to get through to someone about landline fault. Hold music is excruciatingly annoying.... 25 mins so far today, no answer. Yesterday I could only handle 35 mins. I don’t want to listen daily to this awful music loop with no results

• 
  Charmaine Rhule (@Charms64) reported 49 minutes ago from Sutton at Hone, England

  @virginmedia Last 24hrs no Internet connection Carshalton Beeches/Sutton household- poor reason given why did it happier my question

• 
  Karen Sarah Myring (@KarenMyring) reported 50 minutes ago from Croydon, England

  @virginmedia I sent a complaint by email 17th December but not had a reply this exceeds the 28 days on your complaints policy can you help

• 
  Paul Wingfield (@Paul_Wingfield) reported 53 minutes ago from Sutton at Hone, England

  @virginmedia It came back as per Virgin's text then the Broadband fell over again Sat pm. Then became intermittent. Seems to be ok at the moment. Loads of problems since Christmas but no refunds. Its not good!

• 
  Danny Campbell (@dancmpbll1) reported 58 minutes ago from Eltham, England

  Virgin media are so bad!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Bracken Bird (@brackenbird1) reported 7 minutes ago

  @virginmedia absolutely furious. On the phone to your customer service department-50 minutes so far and counting, chasing equipment you should have sent last week🤬

• 
  Wei (@Wei41350764) reported 9 minutes ago

  @virginmedia Because you said where I move to has no service, found out that was not true, there is service where I live. If i knew that why would I termibate instead of move it with me?

• 
  Alexo (@Alexo60193282) reported 11 minutes ago

  @virginmedia No. Nothing at all. My post code is NW2 3UE. The voice message suggest to leave thr phone number for the updates but nothing else. I can't even connect to someone to help me

• 
  Tony Frank (@tonyfrank1978) reported 13 minutes ago

  @virginmedia @richardbranson @The_AFF thanks. Can you advise the next step to escalate should this not resolve the issue?

• 
  Harj Malhi (@HarjMalhi) reported 13 minutes ago

  @virginmedia very disappointed with the customer service I just received on the phone. Absolutely disgraceful for an org to act in this way!👎🏽

• 
  Rotimi Odunaike (@OdunaikeRotimi) reported 15 minutes ago

  @virginmedia an engineer has been booked to visit my property everyday since the 19th and still no show. I have spent hours on the phone with no answer as to why no one has shown up, at this point I just want to terminate my contract, this service is beyond appalling

• 
  Hannah Trzoska (@Hannaerys) reported 15 minutes ago

  @virginmedia So the 2 hang ups after I said I wanted to make a complaint are no issue to you? Wow...

• 
  Alexo (@Alexo60193282) reported 16 minutes ago

  @virginmedia Hi there. No Internet foer 3 days now. I can't get in touch to talk to a real person. Every time i call helpline it goes to the voice message that says that there is a problem in our area nd the engineers are working on it. But it is a complex issue. Please help

• 
  Joldan458 (@joldan458) reported 17 minutes ago

  @virginmedia Been on for 20 mins person agreed to a quick install will transfer me and then the line went dead! Do you actually understand what a shambolic service this is ?

• 
  Auntie Social (@auntiesocial73) reported 18 minutes ago

  @virginmedia hi, our internet has been down for 3 hours, any idea what the issue is?