Virgin Media

Virgin Media Outage Report in Poplar, Greater London, England

Some problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Poplar come from postal codes E14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poplar, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poplar, Greater London, England 03/13/2026 16:05

March 13: Problems at Virgin Media

Virgin Media is having issues since 02:20 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (21%)

    Wi-fi (21%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poplar, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Islington, City of London, Croydon, Ilford, Hackney, Hammersmith, Waltham Forest, Merton, Dagenham, Kensington, Dartford, City of Westminster, Newham and Southwark.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomIslington Internet
United KingdomLondon Wi-fi
United KingdomCity of London Wi-fi
United KingdomCroydon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poplar, England

Latest outage, problems and issue reports in Poplar and nearby locations:

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Why don’t you do that as so far you’ve sent me the link to the community group Fail 1. Then the 150 no not connecting fail 2 then 0345454111 is not connecting fail 3 You really know how to test a very long standing customer don’t you!

  • daveybuoy Davey L (@daveybuoy) reported from Hackney, England

    Why is @virginmedia so consistently crap. No WiFi pretty much all week and no phone, WiFi or TV today. So bloody basic! #virginmediadown #virginmedia

  • Strattsy51 Steve ✊🏻 (@Strattsy51) reported from London, England

    @virginmedia why is live chat taking absolutely ages to connect me to anyone? I’d like to cancel my service, but if I was joining as a new customer I’m put through immediately. Are you making it difficult to cancel on purpose?

  • WoleAdesemoye Wolé Adesemoye (@WoleAdesemoye) reported from Kensington, England

    @virginmedia My previous landline telephone number was meant to be ported over and this never got done. I’ve never been able to receive incoming calls on my landline. Internet is very intermittent. My experience with your customer service hasn’t been great. All along I’ve been paying in full.

  • cherylhuggins Cheryl Huggins MUA /Skincare Specialist (@cherylhuggins) reported from Bromley, England

    @MoneySavingExp please help? @virginmedia #CustomerService on hold since 8.15am

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @Ofcom Hi just gone through the complaints procedure with virgin media but they said they are waiting for ofcom to give the result if the speed test you did (can provide in DM if you reply) they ate saying you have to dictate what compensation level I should receive? Can U help?

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Hmmm. No the test was done on Sept I ten got a letter about 2 months later which confirmed my suspicions of a slow service after a new router and CMP plugs I’ve been trying to discuss what’s next since then. Need that callback! @Ofcom

  • Paul_Wingfield Paul Wingfield (@Paul_Wingfield) reported from Sutton at Hone, England

    @virginmedia Hi, I need to leave Virgin media because my bill has gone up by over 50%. I can't do it on the phone because you're not answering and your website doesn't have an option to close my account. Your live online help isn't answering either. What should I do?

  • paulstevenlewis Paul Lewis (@paulstevenlewis) reported from Barnet, England

    @virginmedia on 14/11/20 you sold me a contract renewal for 18 mths @ £44 per month. Today, you sent a letter increasing my price by £3.50 from 1/3/21. Meanwhile you offer the same package to new customers on your website @ £40 for 18 mths. Is this how you treat loyal customers?

  • jackarronscarth jack (@jackarronscarth) reported from Dartford, England

    Paid for #UFC257 through @virginmedia and it’s not working ?! #virginmedia

  • jackarronscarth jack (@jackarronscarth) reported from Dartford, England

    @ArraSails1977 @virginmedia How did you get it on mines still not working just got black screen

  • Spinnofflondon Spinnofflondon (@Spinnofflondon) reported from Camden Town, England

    @virginmedia I have been assured by your team I didn’t need an engineer at my house on the latest of my many calls. That the whole neighbourhood has a problem . So , day 8 , still crappy service #hampstead it is proposed to be fixed by the 28th your advisers tell me in the phone .

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Are you reading my tweets? It’s not a fault! You’ve run a 30 day test you are running far under the service I’m paying for, I was waiting for a call to discuss what VM are proposing or if I should leave!!!! @Ofcom

  • JimboUK71 James Aubrey (@JimboUK71) reported from Sutton at Hone, England

    @virginmedia I’m still waiting since 15/12 for my boosters, and you’ve sent me a v6 box, for no reason. Spent another hour on hold, only to get cut off. Please arrange a callback to get these issues resolved. 07966594276 Thanks!

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia That’s my point I’ve been trying to sort this out but not getting the response of callback to decide what to do you guys also need to compensate for the service speed paid for not received! Back no ones calling me back...@Ofcom

  • sandy_sandip Sandip Makwana (@sandy_sandip) reported from Camberwell, England

    Bad Customer Service Given By Virgin Media @virginmedia #virginmedia

  • Joybalfe Joy Balfe (@Joybalfe) reported from Croydon, England

    @virginmedia same crap different day - how you can call yourselves Broadband providers I will never know #falseadvertising

  • daveybuoy Davey L (@daveybuoy) reported from Hackney, England

    @virginmedia Still not working properly. It’s pointless calling you guys as takes so long.

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Don’t another post with link as the first one was ignored by Virgin also contacted @ofcom and @ASA_UK re claims of false advertising of 1 GB service which isn’t actually available in Dartford once you do get through. Want to talk? #stillwaiting #poorservice #shouldLlleave?

  • JakeHerp Jacob Herper 👨‍💻 (@JakeHerp) reported from Lambeth, England

    @virginmedia I renewed my contract with you in November, knowing I'll move in February and your agent told me this will be the most affordable option for me. Now I'm told I need to pay a £240 disconnection fee. Your support connects me from one dept. to another and back...

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • SimonJD75 Simon dilley (@SimonJD75) reported

    @virginmedia Good morning, When we rang to take your TV service (already have phone and broadband) we arranged on 28/11 and confirmed the date 11/12. We then rang again on Wednesday 9/12 to check installation date and the agent confirmed 11/12. Really angry as my wife took leave from work.

  • SimonJD75 Simon dilley (@SimonJD75) reported

    @virginmedia I Have been a customer for a number of years. We nearly went with @skytv 2 weeks ago, I think I will probably now will.

  • LittleKingSim Little King Sim (@LittleKingSim) reported

    @virginmedia @CMSENSZE Haha, and mid February is as quick as you can fix things? How pathetic, ESPECIALLY now when so many people at working from home. If I were your customer I’d leave within contract, you’re clearly not meeting your end of the contract so good luck pursuing me for the amounts left.

  • katy_morris Katy Morris (@katy_morris) reported

    @virginmedia No internet service in TW9 since yesterday lunchtime. Your website says "no known issues" but 151 says engineers are working on a "really complicated" problem, without giving any timeline. When will we have internet again?

  • liza_rees Liza Rees (@liza_rees) reported

    @virginmedia Our broadband installation has been pushed back by over 2 weeks. I’m due to host a virtual company wide event so need internet. Customer services have been awful! I am told different information & lied to daily. I need to speak to someone urgently! @MoneyTelegraph

  • j394_ . (@j394_) reported

    @virginmedia absolute shocking service. I’ve been trying to contact yourselves for the last 3 days and I’ve been waiting an hour each time. 100% leaving now, I’ll just probably cancel my direct debit with you if this continues.

  • LindaSWilkinson Linda Wilkinson (@LindaSWilkinson) reported

    @catherine_mayer @virginmedia Advise Zen it never goes down unless BT line is compromised

  • mh_raza Haider Raza (@mh_raza) reported

    @virginmedia No...but even if they give explanation it wouldn't help me. I can't be without internet for the next 3 months. I have to find another service provider. @virginmedia I need my contract terminated without penalty. I should rather get refund as your service has been beyond worse.

  • LloydGHale Lloyd Hale (@LloydGHale) reported

    @virginmedia We’ve got that number and already called and have taken all recommended actions which we’d already tried anyway and are just going round in circles- you need to send an engineer out surely? What sort of service is this?

  • steveharvey8 steve harvey (@steveharvey8) reported

    @virginmedia can you please explain to me why for the last 12 months your phone lines are completely automated using the covid excuse an internet and phone company cant seem to set its staff up at home ? Ive had the worst years service off you nothing but problems