Virgin Media Outage Report in Poplar, Greater London, England
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The latest reports from users having issues in Poplar come from postal codes E14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poplar, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Poplar, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, Hammersmith, Woodford Green, Croydon, Hackney, Ilford, Dagenham, Beckenham, Enfield Town, Merton, Waltham Forest, City of Westminster, Paddington and Newham.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Hammersmith |
Internet | |
| Woodford Green |
Internet | |
| Croydon |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poplar, England
Latest outage, problems and issue reports in Poplar and nearby locations:
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William Warren
(@willhenrywarren) reported
from
London, England
@virginmedia @trickythecat Will affected users get a refund for the lack of service? We haven't had internet for a week.
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Riccardo Del Bello
(@RickDelBello) reported
from
Hackney, England
@virginmedia Is there any hope to see the broadband continuous interruptions issue solved anytime soon? People rely on it for work...#virginmediadown
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Marco
(@marco_dirosa) reported
from
Islington, England
@virginmedia no internet connection since yesterday. The check service tool doesn't work, nor the one in the webpage. What should I do?
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Josh
(@Jatkins__) reported
from
Camberwell, England
@virginmedia It’s working as of this morning but that’s a 48hr outage with no explanation why and no realistic reconnection time given. Could you advise on the process for claiming compensation?
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Nancy S
(@mizznansea) reported
from
Aveley, England
So trying to cancel @virginmedia services and the stalling tactics being used are not cool. If customers want to leave they have every right to do so. Let them go.
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Nancy S
(@mizznansea) reported
from
Aveley, England
@virginmedia I've been having problems with my phoneline and it is currently dead. An engineer came on Friday but its still not working. Charges have also been appearing on my phone bill for calls I have not made. This has happened twice since November.
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Nancy S
(@mizznansea) reported
from
Aveley, England
@TracyWoodley4 @virginmedia @Virgin Their service has certainly gone down hill and this issue with the call centre is a complete farce. If they can't even get their own internal systems sorted as a telecomms company what hope do we have? My contract is up in March and I will defo be leaving Virgin.
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Daniel Hillman
(@hillmandan) reported
from
Bromley, England
@virginmedia So after 10 days and loads of phone calls I’m still without any virgin services . For a communications business you are very poor at communicating to your customer and as for the complaints link 28 days to respond is a joke. I bet my bill arrives on time though !!! #whatajoke
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Jenny_Edwards CBE
(@Jenny_Edwards) reported
from
Enfield Lock, England
@virginmedia Well resetting gets if going again but the cut outs keep happening. I'll try ringing later but shortage of staff to help is likely to still be an issue
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Malkit Kaur
(@mal_kaur) reported
from
Barnet, England
@virginmedia Yes! Both, bored of terrible embarrassing team calls. My bills have doubled and internet is pretty much nonexistent!
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Malkit Kaur
(@mal_kaur) reported
from
Barnet, England
1 month down, and @virginmedia #VirginBroadband continues to disappoint! Doubled my bill costs over the last year only to have nom-existent internet, appalling customer service.. please let me know how I can switch! #VirginBroadbandFail #CXFail
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Richard Perkins
(@anurbanpastor) reported
from
Bromley, England
Any particular reason @virginmedia why our broadband has been down all day? It's half term and we're chewing through our mobile data! Be terrific if you could make it right. Pretty sure it's nothing we've done at our end. Big valentine's love.
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Jenny_Edwards CBE
(@Jenny_Edwards) reported
from
Enfield Lock, England
@virginmedia Thanks for responding. My modem has yo be reset several times a day. Not a local area issue
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WilsonGao
(@WilsonGao10) reported
from
Lambeth, England
@virginmedia @VMSolutions_ hay I just want to transfer the account ownership to my roommate. But I tried to call u three times, each time I hv to wait 2hrs, but no one could help me to solve it, only transfer to other departments, and wait !!!!!!
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Liam Stanley💙
(@SeasideAPNP) reported
from
Sutton at Hone, England
@AnnG50707311 @virginmedia I always haggled with them and got them to come in at new customer prices. Surprising what they will give you when you let them think you are leaving. Also let them know what other companies will offer you to become a customer as they may match the offer
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Daniel Hillman
(@hillmandan) reported
from
Bromley, England
Got to be the worse customer service in the world @virginmedia . No services for 3 days because your sub contractors cut through the cable and still no light at the end of the tunnel #fuming 😡
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Nancy S
(@mizznansea) reported
from
Aveley, England
@virginmedia Yes he left a name & phone number, said I should I let him know if I still have issues. I've contacted him 3 times including this morning since his visit last Friday.
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Josh
(@Jatkins__) reported
from
Camberwell, England
I never fully realised how poor @virginmedia’s internet coverage was in south london until moving here and I’m now into my second two-day outage in the past month 🙃
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Nancy S
(@mizznansea) reported
from
Aveley, England
@virginmedia I've been having problems with my phoneline and it is currently dead, can't make or receive calls. An engineer came on Friday but its still not working. Charges have been appearing on my phone bill for calls I have not made. This has happened twice since November.
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S
(@MSROPER10) reported
from
London, England
@cameraoncaught @virginmedia Have you forwarded this to Virgin media internal complaints? In my opinion Virgin have one of the worst customer service teams around but it may reach someone who can act upon internally.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Crawley
(@Stuart_crawley) reported
@virginmedia I have done, several times, daily. Often waiting over an hour on hold then getting cut off. The customer service, much like the connectivity of our broadband is horrendous and I have already spoke to BT about switching.
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michael fletcher
(@strider1947) reported
@virginmedia NEED SOME HELP YOU WILL NOT GET ANY HERE!!!! ALL LINES VIRGIN GIVE YOU ARE DEAD TEXT ADVISE YOU TO CONTACT LINES THAT ARE DEAD THERE IS NO HELP AT ALL FROM VIRGIN MEDIA
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Amy fern
(@amyfern79) reported
@virginmedia sort out your poor customer service. I’ve been calling for weeks, kept on hold and then hung up on with no one returning calls on my complaint.perhaps I’ll cancel my direct debit and I’m sure you’ll be In touch then 😠
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Steve PW
(@blackrun42) reported
@virginmedia Submitted online complaints but no record of anything on my account have been unable to use any on demand or catch-up service since Oct/ Nov last year
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Jamil
(@jamilemon) reported
@virginmedia @Vegan_footqueen It's not the footperson's handset because I had the same issue with my phone. The issue is on your end, just like it was the last time you had service issues affecting many users.
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Rich
(@citizensmitty82) reported
@virginmedia I’m looking to renew 2 separate contracts today but when I call 0345 454 1111 I’m greeted by a message saying the person is already on call. Live chat is not available on your website and gives me this number to call. Do not have a landline so cannot call 150. Help!
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Paul Holt Guardian Of Tux
(@TravelsOfTux) reported
15 minutes and I got through, now in another queue. 23 minutes so far @virginmedia Not bad considering the circumstances. Brand new customer will get the package I'm on for £25 less. We have that hold noise again. #virginmedia #customerexperience
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claire johnson
(@clljohnson) reported
@virginmedia again when I get any time I can never get through to you.. why is 150 from house phone & 0345 no disconnected..?! I want you to get someone to call me please?!!!
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Treacle
(@Treacle574) reported
@virginmedia It does not. If it shows an issue when running a test, why does it not show up in the service status page? Why can it not tell me what the issue is? Or when it will be fixed? Like so many, I'm working from home and need connection to the internet. Terrible service...
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Customer Service
(@vmbusinesshelp) reported
@realcraigtaylor @virginmedia @vmbusiness Hello, thanks for getting in touch, sorry to hear this. Please can you give the customer care team a call to discuss this if the issue hasn't been resolved. They can be reached on this number: 0800 052 0800