Virgin Media Outage Report in Poplar, Greater London, England

Problems in the last 24 hours in Poplar, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

• Internet (56%)
• Wi-fi (21%)
• Total Blackout (10%)
• TV (8%)
• E-mail (4%)
• Phone (2%)

Live Outage Map Near Poplar, England

The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, City of Westminster, Enfield Town, Westminster Abbey, Croydon, Camden Town, Hackney, Islington, Paddington, Southwark, Waltham Forest, Hampstead, Newham, and Dagenham.

City	Problem Type	Report Time
London	Internet	2 minutes ago
Hammersmith	Internet	1 hour ago
London	Internet	1 hour ago
City of Westminster	Wi-fi	1 hour ago
City of Westminster	Internet	4 hours ago
Enfield Town	Internet	5 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poplar, England

Latest outage, problems and issue reports in Poplar and nearby locations:

• 
  Imperial Arms (@ImperialArmsPub) reported 20 seconds ago from Bromley, England

  @vmbusiness my experience as a virgin business customer has is appalling. Constant outage, no apologies or comp, no one gets back to you, 45 mins wait this am to speak to someone in Manila who couldnt help me. No internet since Sunday 4pm unable to take payment #useless

• 
  Andy TTID (@Bytor14) reported 3 minutes ago from Lambeth, England

  @virginmedia Still getting intermittent connection This has been going on for about 10 days Recorded message on 150 saying aware of problem in postcode but due to complexity of issue taking longer to fix If this continues I will have to consider changing broadband provider

• 
  James-J Walsh (@JamesJWalsh) reported 8 minutes ago from London, England

  Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.

• 
  Thomas Matthews (@thomasdmatthews) reported 17 minutes ago from Islington, England

  @virginmedia I'm not receiving text alerts or voice message alerts though am being told they've been left. Any help?

• 
  Eva Collingwood (@evac90) reported 18 minutes ago from Hackney, England

  @virginmedia making it impossible to cancel my contract. Website just keeps sending me back to the same pages. Can I please just have an email address as I will not be renewing my contract.

• 
  Roj 🇯🇲 (@Rojaljmyers) reported 18 minutes ago from Hackney, England

  The one and only time we get any decent customer service from Virgin Media is when we decide to switch provider

• 
  Debs smith (@DebsySmith) reported 23 minutes ago from London, England

  @virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls

• 
  James Loveridge (@JLoveRage) reported 23 minutes ago from Islington, England

  @virginmedia hi guys, I'm in North London & having issues with my WiFi. Keep getting IP Configuration Failure message, yet all the lights are on/blinking correctly. Tried a factory reset and still not working. Ethernet is fine but none of my devices will connect to the WiFi. Help

• 
  Jorge Martínez López (@jorgeml) reported 25 minutes ago from London, England

  @JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.

• 
  Kathryn Akin (@kathrynhakin) reported 34 minutes ago from Hackney, England

  @SaxonKate @virginmedia Keep pushing @SaxonKate We had the same issues moving into our new place and got them for free in the end. Incredible that you have to but yeah- keep pushing.

• 
  Joe Welstead (@JoeWelstead) reported 35 minutes ago from Camberwell, England

  @virginmedia my WiFi speed is 80mps next to the router, and 8mps in the room next door, with the door open! Why does the signal suck so much? :-(

• 
  Jorge Martínez López (@jorgeml) reported 36 minutes ago from London, England

  @JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.

• 
  Anita Hurley (@browna24) reported 38 minutes ago from Ilford, England

  @virginmedia what’s the fault in E17? Tv internet & phone been down for 2 whole days now yet all we’re being told is that engineers are working on it

• 
  enjoyahonestlife (@jubedbashir) reported 40 minutes ago from Tottenham, England

  @virginmedia hi, can I have a official complaint, with regards to another customers account details coming to me when I don’t have VM Account

• 
  Andy TTID (@Bytor14) reported 46 minutes ago from Sutton at Hone, England

  @SpursAngel50 @virginmedia They have been awful lately with internet connection x

• 
  mark garratt (@markjg65) reported 46 minutes ago from Camberwell, England

  Really disappointed that my home broadband dropped out mid recording for a BBC show this afternoon @virginmedia ; your service is so flaky in South East London #virginmedia

• 
  Mike Harding (@venoztks) reported 47 minutes ago from Wandsworth, England

  @JNRaeside @virginmedia same in SW17 - random drop outs usually for about a minute... makes it really difficult to work... we have max expensive deal - fibre optic - and terrible service...

• 
  Sem Moema 😷 🌹 (@Semakaleng) reported 52 minutes ago from Hackney, England

  @virginmedia can you provide a number to cancel service? Been searching for almost 30 minutes.

• 
  Debs smith (@DebsySmith) reported 54 minutes ago from London, England

  @virginmedia need to find out who to contact about bad single on my mobile????

• 
  Andy TTID (@Bytor14) reported 60 minutes ago from Sutton at Hone, England

  This problem with Internet been going on far too long Whens it gonna be sorted @virginmedia

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Schrödinger's Boy (@nerdychocobo) reported 2 minutes ago

  @JimSterling @virginmedia I've been waiting for almost 2 months for @Plusnet to activate my internet after they falsely flagged our apartment as a new account instead of an existing one and automatically shut it down

• 
  Daniel Strangward (@Stygmata1977) reported 4 minutes ago

  @JimSterling @virginmedia Similar happened to me, cancelled and got another supplier installed within 48 hours. Virgin Media are the absolute pits, the very worst ISP by some considerable margin.

• 
  Tim Plumb (@timplumb) reported 4 minutes ago

  @virginmedia Connection speed here has gone from bad (5Mbps) yesterday to worse (roughly 500kbs) today. Most of the time things just timeout. Can you point me towards a page to report the issue please?

• 
  Jules 💙 (@JuJulesberry) reported 7 minutes ago

  @virginmedia yep even had two lengthy watsapp chats with your agents one Thursday and one yesterday one said it was a connectivity issue that would be resolved in 24hrs and the other told me to do the pen reset test and booked an engineer for wed 31st ... 7 days after last connection!!

• 
  SmithsFreakery (formerly MozFreakery) (@MozFreak) reported 7 minutes ago

  @virginmedia This is the problem. You take your customers for idiots and keep taking the money.

• 
  LV (@LV13324211) reported 9 minutes ago

  @virginmedia Are you serious? What will a fourth engineer be able to advise that's different from the other 3 engineer visits? The previous 3 confirmed it's a cabinet side issue, yet they are unable to resolve?

• 
  Darlink 🔗 (@profKayW) reported 9 minutes ago

  @virginmedia No indication of time, as yet .. just that “engineers are working to fix the issue as soon as possible”.. day 3 .. we wait

• 
  SmithsFreakery (formerly MozFreakery) (@MozFreak) reported 12 minutes ago

  @virginmedia You’re presumably not expecting me to wait 23 hours when it’s clear what the issue is?

• 
  Arron Kray (@arronkray) reported 16 minutes ago

  @LeoVK @JimSterling @virginmedia 100% agree! Their customer service is pretty bad, but the internet itself is solid.

• 
  Andy Higgins (@andyhiggins10) reported 16 minutes ago

  @virginmedia Poor customer service, why do Virgin media prioritise new customers over loyal customers, is this not discriminatory 🤔