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Virgin Media

Virgin Media outages and service status in Poplar, England

Problems detected

Users are reporting problems related to: internet, tv and wi-fi.

Full Outage Map
  • Virgin Media generated 2 outage signals in the last 24 hours around Poplar, including 2 direct reports.
  • The most common problems reported in this area mention Internet, TV, and Wi-fi.
  • The most recent signal from this area was received May 16, 9:04 AM GMT+1.
  • 53% Internet (53%)
  • 25% TV (25%)
  • 12% Wi-fi (12%)
  • 9% Total Blackout (9%)
  • 1% E-mail (1%)
  • 1% Phone (1%)

The latest reports from users having issues in Poplar come from postal codes E14 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poplar, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

May 16: Problems at Virgin Media

Virgin Media is having issues since 07:40 AM GMT. Are you also affected? Leave a message in the comments section!

Live Outage Map Near Poplar, England

The most recent Virgin Media outage reports came from the following cities: City of London, Southwark, Newham, Hackney, Barking, Waltham Forest, City of Westminster, Poplar, Islington, Tower Hamlets, and Lewisham.

CityProblem TypeReport Time
City of London Internet 1 hour ago
Southwark Internet 9 hours ago
Newham Internet 1 day ago
Hackney Internet 1 day ago
Hackney Wi-fi 2 days ago
Hackney Internet 2 days ago

Nearby cities with recent reports

Hackney

26 recent signals

1 day ago
City of London

14 recent signals

1 hour ago
Southwark

14 recent signals

9 hours ago
City of Westminster

8 recent signals

2 days ago
Waltham Forest

7 recent signals

2 days ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poplar, England

Latest outage, problems and issue reports in Poplar and nearby locations:

  • LGuard123
    S Dyett Gicquel (@LGuard123) reported from Hackney, England

    @virginmedia So much for assistance? I talked to you to get help returning equipment for 2 months & you assured me I won't be billed due to your incompetence! I have just been billed. Sort out picking up your equipment!

  • islingtonlloyd
    Lloyd Child (@islingtonlloyd) reported from City of London, England

    @virginmedia No, memory was at zero when I turned the box on & went to recordings yesterday afternoon. Even the planned recordings were missing. It was about 50% used, but I never tried a Factory Reset yesterday, just turned off & on again, hoping that would fix it.

  • Avoiceonly2
    A voice only (@Avoiceonly2) reported from Blackheath, England

    @Marcroy_Smith @virginmedia Same here and customer service not available either

  • PieFaceMark
    mark (@PieFaceMark) reported from Poplar, England

    Absolute nightmare with @virginmedia arranging new package. Since agreeing package deal yesterday I've received FOUR different emails telling me I'm gonna be paying four different amounts, all higher than what was agreed. Absolutely terrible customer service and real headache

  • drawing_daily
    Steven Kraan (@drawing_daily) reported from Islington, England

    @virginmedia I managed to pay it in the end but please could you fix your website…there’s some weird redirecting happening when trying to either view or pay your bill. London/Broadband

  • LisaPursey
    Lisa Pursey 💙 (@LisaPursey) reported from Hackney, England

    @virginmedia Hi our service is down in London n16 area. When tried calling it says automatic message that says all our team are busy please try again later no dialling tone just this message above

  • kaybaka
    Kay Bak (@kaybaka) reported from Camberwell, England

    @virginmedia VM I’ve not had any internet for 24hrs now!!! I can’t get access to a customer service rep on here who actually do something about it and all I’ve had it a BOT on repeat on WhatsApp!! Can you sort this issue out!? It’s 24hrs now!!

  • Barchetta66
    Helen Pinkers (@Barchetta66) reported from Islington, England

    @virginmedia So that’s it. We’re still no closer to solving this issue than we were when it went down at the beginning of the week. Absolutely dreadful service.

  • jrseloto
    Francisco Soler (Jr) (@jrseloto) reported from City of London, England

    @virginmedia If you were sorry, this issues was fixed long time ago…

  • vmrampulla
    Vincenzo Rampulla (@vmrampulla) reported from Poplar, England

    @petercardwell @MichaelLCrick @virginmedia Did they hang up because they thought it was a spam call?

  • befitat50
    Befitat50 (@befitat50) reported from Camberwell, England

    @virginmedia Still bad this morning and seems as if no one from your side @virginmedia cares about it at all.. What should I do? Leave you guys..

  • harberlisalfc
    lisah1974 💙 💛 (@harberlisalfc) reported from Stratford, England

    @virginmedia is there an issue with broadband. Been down all morning

  • BBLn15
    Helen Reihill (@BBLn15) reported from Hackney, England

    @virginmedia I would not have used these terms as I didn’t know them however I presumed that all the necessary work would be done in the background. Why would I keep the landline with Virgin when I was VERY UNHAPPY with the service provided

  • jrseloto
    Francisco Soler (Jr) (@jrseloto) reported from City of London, England

    @virginmedia 11 May - which of course i will cancel today as I’ve had enough of this. too much stress and no TV or internet for 30 days

  • squeakytoy
    Steven Peterson 🏳️‍🌈 (@squeakytoy) reported from Islington, England

    @virginmedia I’ve already terminated my service with you since you were unable to get it installed in less than a month.

  • BBLn15
    Helen Reihill (@BBLn15) reported from Hackney, England

    @virginmedia DB was dealing with this issue but has not responded since lunchtime Friday

  • sam_batty
    Sam Batty (@sam_batty) reported from Islington, England

    @virginmedia We’ve been disconnected early. Been trying for nearly an hour on your live chat but no help provided at all. Still waiting.

  • rtkosha
    radz (@rtkosha) reported from Stratford, England

    virgin media was asking for my customer’s card details over the phone which i found suspicious but he goes to me “i ain’t got anything in the bank for them to nick anyway hahaha” 😭😭😭

  • sam_batty
    Sam Batty (@sam_batty) reported from Islington, England

    @virginmedia Just spend over an hour on live chat/phone. Your service means we’ll be nearly two weeks without internet!

  • dmxcrew
    dmxcrew (@dmxcrew) reported from Islington, England

    @virginmedia I'm trying to canx TV service and see what deal you can offer a long term customer for broadband/phone line. Told no offers available, tx to someone else who could not find my account no who then gave me a duff no to call. I just wish to canx the whole lot now pls

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • leelamalur
    SRao (@leelamalur) reported

    @virginmedia No one to help and besides have charged a penalty for non- payment. Terrible service. Will find a way to get out of the contract.

  • JCorbinHus
    J Corbi (@JCorbinHus) reported

    @virginmedia 19hrs + no broadband security system down in a high crime area. This morning I was offered comp £10 by customer service agent as a “goodwill gesture” for inconvenience 🙄

  • HazAwaiz
    HazAwaiz (@HazAwaiz) reported

    @virginmedia It says internet issue will be resolved by 22nd May! That’s a bit too long!!!! Not too happy with this

  • loopyloupy
    lou pitt 🤓 (@loopyloupy) reported

    @virginmedia I have no service at all telling me to look at service checker doesn't help

  • cleinofficial
    Daniel Clein 🔶️🌸🎗🇪🇺 (@cleinofficial) reported

    Today's burning question: what is the worst broadband supplier in the UK, and why is it Virgin Media?

  • Dee_Har1762
    Dee H (@Dee_Har1762) reported

    @virginmedia ITV still not working

  • follow_the_bear
    Bear Holland (@follow_the_bear) reported

    @virginmedia You should be compensating 33% of daily contract price per day of outage. If not maybe if enough customers group together and approach CISAS then they’ll force you to compensate for loss of service plus interest.

  • kylie_mcvicar
    Kylie McVicar (@kylie_mcvicar) reported

    @virginmedia is yer internet down. I had an engineer out today and now nothing is working tonight? I need help and can’t get help through the other channels.

  • TyDGould
    Ty Gould (@TyDGould) reported

    @virginmedia 24 hours now without TV. Any chance of a decent update as to what the outage is and when you expect to fix it. RG22 area

  • AnnaMaliniak
    Anna Maliniak (@AnnaMaliniak) reported

    @BriefcaseMike @virginmedia Lost my service for several hours yesterday. Seems to be increasingly an issue.