Virgin Media outages and service status in Poplar, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Full Outage Map
- Virgin Media generated 1 outage signal in the last 24 hours around Poplar, including 1 direct report.
- The most common problems reported in this area mention Internet and Wi-fi.
- The most recent signal from this area was received Apr 8, 3:37 PM GMT+1.
- Internet (85%)
- Wi-fi (15%)
The latest reports from users having issues in Poplar come from postal codes E14 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Problems in the last 24 hours in Poplar, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 8: Problems at Virgin Media
Virgin Media is having issues since 02:40 PM GMT. Are you also affected? Leave a message in the comments section!
Live Outage Map Near Poplar, England
The most recent Virgin Media outage reports came from the following cities: London, Poplar, Hackney, Croydon, City of London, Barnet, Hammersmith, Southwark, City of Westminster, Newham, Wandsworth, Dagenham, Orpington, Ilford, and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 1 hour ago |
|
London
|
Total Blackout | 2 hours ago |
|
London
|
Wi-fi | 2 hours ago |
|
London
|
Wi-fi | 3 hours ago |
|
London
|
Wi-fi | 3 hours ago |
|
Poplar
|
Internet | 3 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poplar, England
Latest outage, problems and issue reports in Poplar and nearby locations:
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Scott Brindley (@scottyboy1973) reported from Ilford, England@adelarks @GemMcK13 @virginmedia Just cancel your contract if you're not getting the service
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Fiorenza M. J. Panke 🇪🇺 (@FiorePanke) reported from Islington, England@virginmedia Internet is down! It’s connected but it doesn’t work! I tried everything, also calling your support team but still on hold!
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Markie (@Lonmark1980) reported from Bromley, EnglandSo annoying at @virginmedia internet had gone down!
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Scott Brindley (@scottyboy1973) reported from Poplar, England@BBQColin @virginmedia Fingers crossed they resolve it soon. No amount of money can make up for it, I would just like decent customer service that gives you concise, current and correct information as well as regular updates #virginmedia #fixmybroadband #poorcustomerservice
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Scott Brindley (@scottyboy1973) reported from Ilford, England@tinytwink @virginmedia Not the rubbish customer service line, wish you luck
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Angus Teee (@AngusTeee) reported from Islington, England@virginmedia No - you don’t seem to think anything’s wrong. But there is - our neighbours also have no service. So there’s definitely a problem.
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Gino Borg (@gborg9) reported from Merton, England@virginmedia I have done multiple times ... by phone and by chat ... the Indians helpful but useless, the British patronising and rude
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Elif Nur Karlidag (@elifnur) reported from Camden Town, England@virginmedia 5. Not only I am upset and surprised of the problem, I also feel abused by your representative in the call center.
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Angus Teee (@AngusTeee) reported from Islington, England@virginmedia @curu You don’t need to take my details. You just need to be able to communicate clearly what is going on. I finally spoke to someone who said there’d been ‘a breakdown in the digital network in the area’ - whatever that means - and gave a 2am estimated time of resolution. 🤞
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Chris Sutcliffe (@chrismsutcliffe) reported from Lambeth, England@PaulLomax @virginmedia I've had nothing but bad experiences with @virginmedia. They lied to me repeatedly and deliberately, and cost me £££s. Would never recommend them
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Gino Borg (@gborg9) reported from Merton, England@virginmedia blocked my mailbox on 23rd .. numerous 30min phone calls later, and patronising responses, fake promises of call backs ... mailbox is still unavailable.. shockingly awful customer service .. disgusting.
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Sumayyah 🌸 (@xsumixx) reported from Lambeth, England@virginmedia everyone in my family has to use their bloody data because no ones internet is working. It comes for 5 seconds then disappears. So bloody done with your shitty service !!!
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Elif Nur Karlidag (@elifnur) reported from Camden Town, England@virginmedia 2. been directed to the installation department, the lady on the phone was extremely (extremely!!) rude and uncooperative, she said I have to call another day, customer support and she doesn’t have access to anything; she raised her voice to me, I wanted to make a
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Scott Brindley (@scottyboy1973) reported from Poplar, England@virginmedia When my broadband went down and I had to deal with your customer service #virginmedia #fixmybroadband #poorcustomerservice
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Scott Brindley (@scottyboy1973) reported from Poplar, England@Ofcom @virginmedia @BBCWatchdog Virgin Media, you are the worst! Offering me a paltry £20 compensation for 10 days of total service loss. You deny it was a total loss not intermittent so I am not eligible for Ofcom compensation! False! #virginmedia #poorcustomerservice
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Elif Nur Karlidag (@elifnur) reported from Camden Town, England@virginmedia 1.I have a huge problem, I have received my installation pack today, after a long wait. I have ordered the big bundle with the finer internet. The installation pack didn’t include a router. I called your customer service, after talking to some other departments I hav
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Matt Browne (@mattlfc78) reported from City of London, England@virginmedia your customer service has been awful my wife was on hold for an hour and a half and now your staff have given me a new package without my consent!!!
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Terry Pierce (@telpierce) reported from Islington, England45 mins/3 departments and counting to speak to the right person at @virginmedia simply to terminate when we move... And then they ask why we don't want to stay! Every single interaction with that business is abysmal.
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Angus Teee (@AngusTeee) reported from Islington, England@virginmedia @curu We appreciate your sympathy but we need action. And I’m gonna need therapy if I have to keep listening to the same three awful songs on a loop on your 0345 number - I’ve been on hold for over 40 minutes now ... 😐
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Angus Teee (@AngusTeee) reported from Islington, England@virginmedia For the first time, I got a text confirming you had done the work - and the service appears to be working now. Let’s hope it stays that way ... 🤞 Very disappointed by the confusion on your website last night plus a 45 minute wait to speak to technical support
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Yomi Adenuga (@YommyNuga) reported@virginmedia @virginmedia Finally got everything working today. I can't believe it took 3 wks to get this right. They tried to deliver another startup kit today even though one was delivered on the 30th of Dec. The right hand never knows what the left hand is doing. Phew!!!
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Gareth Rout (@routy1980) reported@virginmedia Yes I got a response and the email said I would get a reply in 28 days. The date I recieved the response and complaint number was the 3rd of December at 11.14 am
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Frazer Lake (@fraz_lake) reported@virginmedia Hi, I upgraded my package a few days ago and want to downgrade again. I've been trying nonstop to get in touch with you, but it seems impossible. Are you able to help please?
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stef 🏳️🌈 👽🤫 (@stefscaz) reported@virginmedia disgrace the hold times waiting to connect just waiting for the normal call drop by lazy advisors might be going to @BT as better customer service
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Ian Johnson (@ianjohnson1965) reported@virginmedia This is exactly the same loop i keep getting into, is it not possible to speak with someone who can help over the phone, surely not all faults are fixed online. How do i know what equipment to replace if that is the issue?
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Ian Johnson (@ianjohnson1965) reported@virginmedia All of the tests i run in the network setting and connecting fail but the app shows no fault found when there clearly is !!!!
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Thomas Birch (@birchplease) reported@virginmedia I was only offered an automated service on the above supplied number? The system guided me through a reset and sent a text linking to your support pages. Is there another number to reach someone directly?
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Cettina norton (@norton_cettina) reported@virginmedia They have said they can't help that it would need to be a senior member of virgin that would need to look into it. So im stuck paying the bill and dont appear to be getting any form of help
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Fay (@Effie_D) reported@virginmedia Still trying to get my @VodafoneUK sure signal box to work. This is your issue Virgin. Whatever you did in Dec has screwed it up. There are dozens of us out there with no signal. Just fix the static IP address issue & our Sure Signal boxes will work again. DO IT
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Lils M (@themixedwon) reported@virginmedia No internet all day. Been through all checks. Reset w/ advisor this morning - told I should invest in an ethernet cable, how about the service I pay for actually works?! Still not working. On hold for nearly an hour now. What am I paying for here??