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Virgin Media

Virgin Media Outage Report in Poplar, Greater London, England

Why is my Virgin Media service not working?

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Poplar come from postal codes E14 .

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Poplar, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

April 2: Problems at Virgin Media

Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Poplar, England

The most recent Virgin Media outage reports came from the following cities: Westminster Abbey, Croydon, Camden Town, Hackney, London, Islington, Paddington, Southwark, Waltham Forest, Hampstead, Enfield Town, Newham, Dagenham, City of London, and Ilford.

CityProblem TypeReport Time
Westminster Abbey Wi-fi 17 minutes ago
Croydon Internet 25 minutes ago
Westminster Abbey Internet 31 minutes ago
Camden Town Internet 17 hours ago
Hackney Internet 17 hours ago
Hackney Internet 18 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poplar, England

Latest outage, problems and issue reports in Poplar and nearby locations:

  • MrsCNightingale
    Clare Nightingale (@MrsCNightingale) reported from Bromley, England

    @virginmedia my hub 3 is not showing up for WiFi and I can’t get any help from you?? Only been with you for 2 months.

  • Mark_Phillips66
    Mark Phillips (@Mark_Phillips66) reported from Camden Town, England

    @virginmedia Your phone line told me you are working in our area and that signal will be affected until 3pm. Completely unacceptable.

  • StMirrenDaft
    Ian Williamson (@StMirrenDaft) reported from Tottenham, England

    @virginmedia what's going on in N4? Internet is down constantly

  • wishforsnow1980
    Leebee1980🇳🇿🇦🇺🇬🇧 (@wishforsnow1980) reported from Bromley, England

    @virginmedia What is going on?? My wifi has been down for an hour and I’ve missed 2 meetings! It’s PS5 launch day tomorrow, I NEED WIFI!!

  • strutcakes
    Chris 🇬🇧🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    Translation: “If we want more money off you we’ll bend over backwards. If you try to leave us, we’ll make it as difficult for you as possible.” I’m now even more determined to terminate my contract. @virginmedia

  • ART_67
    Alex Taylor (@ART_67) reported from Wandsworth, England

    Ordered broadband from @virginmedia on 02/11, earliest installation was 20/11 (tomorrow). 7.45pm tonight I receive text with no explanation rescheduling installation to February! Customer service line is closed. We need broadband for work, this is appalling service.

  • JimboUK71
    James Aubrey (@JimboUK71) reported from Sutton at Hone, England

    @virginmedia I’m feeling so frustrated and fed up! I’ve had issues since Wed, when everything went down for 24 hours, now no wireless gadget will work correctly, very weak signal. Spend over an hour waiting fir CS to answer, he told me only option, PIN reset and put phone down!😡

  • claire_vale
    Claire Vale (@claire_vale) reported from Enfield Lock, England

    @virginmedia I’ve run the test and it says there is no issue?

  • jaykayred
    jackie wilkin (@jaykayred) reported from Merton, England

    @virginmedia been on hold for 2 hrs 15 mins trying to book engineer to fix tv service & just been cut off😡😡. same prob that was allegedly fixed by engineer on 29 Sept (obviously wasn’t as still happening). Tried going online but no help!!

  • strutcakes
    Chris 🇬🇧🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    .@virginmedia amazing that when I want to talk to someone about moving house or changing my existing package, your team are more than willing to chat to me. When I get transferred to the team to disconnect my services and cancel my contract I get hung up on after 25 mins on hold.

  • Mark_Phillips66
    Mark Phillips (@Mark_Phillips66) reported from Camden Town, England

    Great. @virginmedia ‘Improving service in my area’ by cutting broadband signal without notice. Makes working from home near impossible. Awful company.

  • CameraCairns
    Mark Cairns (@CameraCairns) reported from Islington, England

    @virginmedia Day 4 on the SMS 'help' line. Endless endless repeats of 'lets get you through to the right team'. PLEASE GOD JUST SEND ME ANOTHER ROUTERRRRRR!!!!

  • DavidcMoynihan
    David Moynihan (@DavidcMoynihan) reported from Hackney, England

    @virginmedia This is not about individual accounts but a whole neighbourhood looking for an adequate response from you on this issue. We don’t think it’s reasonable to have to wait 6 more days for an engineer to fix when everyone is in lockdown/working from home. Can your response be quicker?

  • HeyEmJude
    Emma Jude Harris (@HeyEmJude) reported from Tottenham, England

    @virginmedia It’s now saying November 19th for one of two issues and 18th for something to do with tv. Considering I haven’t had WiFi since last Wednesday this is outrageous.

  • globalbribri
    Brigitte RicouBellan (@globalbribri) reported from Paddington, England

    Virgin Media upload 0.5 Mbps (Vs. a 30Mbps + promise) since 13/11. No fix in sight in spite of @virginmedia having acknowledged our pb, at a time where having a decent internet service in your home is a matter of life & death.

  • stephengiles14
    Stephen giles (@stephengiles14) reported from Dartford, England

    @virginmedia my service is intermittent and cannot connect to the hub, just not great I have tried to call you but no one is working on the call centre!

  • SamanthaLeeuwen
    Samantha van Leeuwen (@SamanthaLeeuwen) reported from Bromley, England

    @virginmedia Outdone yourselves today. 8 months of issues and today the booked engineer chooses not to come as doesn’t think he can help. No comms, all day waiting, now 2 hours waiting for callcentre. #disgusted #virginnotcare #moneyfornothing

  • GreenParr
    Aaron Parr (@GreenParr) reported from Hackney, England

    @virginmedia It’s been every week since March but never for over 24 hours at a time. I’ve booked and cancelled engineers multiple times because I can’t risk losing my hub for repair

  • Kevin_Panther
    Kevin Panther (@Kevin_Panther) reported from Swanley, England

    Genuinely think I’ve got the worst WIFI in the country. @virginmedia #Pathetic

  • hdl_dl
    helena (@hdl_dl) reported from Kensington, England

    @virginmedia Hi, I need assistance and I have not been able to contact the service

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • No1_Dutchess
    Louise (@No1_Dutchess) reported

    @virginmedia whats going on with sky sports box office- the pictuee for the boxing for Joshua fight is awful - keeps pixalatinf - what a waste of £26. Will this be fixed for the main fight or how do I get a refund

  • PaceyRLC
    Daniel Pacey (@PaceyRLC) reported

    @virginmedia how do I get a refund for the £25 I paid for this boxing? Pixelated and keeps freezing. Surely under ofcom regulations your not providing the service I'm paying for???

  • andyg81
    Andy Golds (@andyg81) reported

    @virginmedia utter shocking Ppv service for Joshua fight how do we get full refunds it’s not watchable !

  • LawrenceGough4
    Lawrence Gough (@LawrenceGough4) reported

    @virginmedia please sort out the sky box office issues. £26!! Or give me my money back. Ridiculous

  • PeiLyla90
    “) O’CR “) (@PeiLyla90) reported

    @virginmedia £26 and can barely see the fights!!!! The picture quality is so poor!! Every other channel on my box is working fine. This is a joke for something costing so much money 🥺🥺🥺

  • ChriMBow
    CMB77 (@ChriMBow) reported

    In a tier 3 lockdown with no pubs open is NOT a good time for @virginmedia to charge £26 to **** up the streaming of a British boxer fighting on home turf!!!!!!!!!!! Sort it out Branson 😡😡😡 #JoshuaPulev

  • DuranClayton
    Durantus (@DuranClayton) reported

    @virginmedia just spent £25 on Sky Box Office and its pixelating like mad. Why is there always issue with Virgin?

  • Little_dread
    Mark Dodd (@Little_dread) reported

    @virginmedia this is terrible!! Sort it out, not worth £25 at all #JoshuaPulev

  • jayolad
    Johnny Daly (@jayolad) reported

    @jackjddaniels @virginmedia Got the same. Fix time is minutes after the fight will be over! At least this is grounds for a refund if nothing else

  • nick_d_brownie
    nick brown (@nick_d_brownie) reported

    @virginmedia Is everyone having the same issues with the picture quality on the Joshua PPV event ? Ours keeps freezing and digitising. At £26 it’s not good enough.