Virgin Media Outage Report in Poplar, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Poplar come from postal codes E14 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Poplar, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Poplar, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Croydon, City of Westminster, Newham, London, Wandsworth, Southwark, Dagenham, Orpington, Poplar, Ilford, City of London, Hackney, Camden Town, and Barking.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 2 hours ago |
|
Croydon
|
Internet | 2 hours ago |
|
City of Westminster
|
Wi-fi | 3 hours ago |
|
Hammersmith
|
Internet | 3 hours ago |
|
Newham
|
Internet | 4 hours ago |
|
London
|
Internet | 5 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poplar, England
Latest outage, problems and issue reports in Poplar and nearby locations:
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TF (@thegaffaa) reported from Ilford, EnglandDon't get @virginmedia broadband. Its pants and continually down. Been on hold now for 33 minutes... #terrible
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Yvonne M (@YvonneM28) reported from Bexleyheath, England@virginmedia Thanks but from what I read on social media yesterday, we were not the only ones using Virgin Media having problems and sure we do not all live in Welling! Will see what happens next time we try to watch #EFL footie on the red button. But thanks for the acknowledgement
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Nico Macdonald (@Nico_Macdonald) reported from Poplar, England@virginmedia Thank you. I'm way beyond reviewing your site for tech support (which is limited) and have cancelled my account. I asked Virgin Media to take some responsibility for 5 months of problems by not charging us for the 30 day cancellation period but they wouldn't even consider this.
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Mrs R (@KateRenton) reported from Merton, England@virginmedia It was registered online with yourselves. You’ve still sent me a full invoice for loss of service in December. Don’t send me links I’ve already completed.
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Sab (@28Zizou) reported from Merton, England@virginmedia Doesn't help answer my question. The virgin media app restricts a user to just the channels. Whereas on the @btsport app the user can stream all games and switch between the matches.
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Brenda Franco (@joybrenda) reported from Stratford, England@virginmedia , how can some One be removed from your mailing list, as they keep getting mail shots, but have no wish to be a virgin cus tomer, and find these letters irritating. Thanking you In anticipation of your help in this matter.
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dmxcrew (@dmxcrew) reported from Camberwell, England@virginmedia Engineer noted it last month when he fixed telephone line. It has become worse overnight, probably hit by a car. Have reported via virgin media online complaint also.
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TF (@thegaffaa) reported from Ilford, England@justinw03816934 @virginmedia Held on for 33 minutes to be told they need to transfer me to another person. They are just leading their customers on. @virginmedia are awful...
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Jonathan Blackmore (@myatt1965) reported from Merton, England@virginmedia 8 pound credit for 4 days with no service in SW19! Not the best customer retention strategy. 😫
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Martín Pane 🐦 (@martinTayx) reported from Camden Town, England@Strippin @btbusinesscare @WeAreOpenreach Internet I'm the UK is shockingly awful. It took Virgin Media 6 months to install a cable to my house after repeatedly stating it would only take 1-2 months. 🙈
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Patrick Barrett (@Patrick60425645) reported from London, England@virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.
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Mr Havoc techie Voiding warranties since 1990 (@HavocTechie) reported from Loughton, England@virginmedia 241 High Rd, Loughton IG10 1AD. If your team are doing anything why is there never a update or any chasing on these cabinets. As a Virgin media customer if I phone your auto system it gives a ref and no way to check
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Cameron Falconer (@cameronfalconer) reported from Lambeth, England@virginmedia Our internet isn’t working and there is indeed a service issue in Brixton. Thanks for ruining NYE, Virgin!
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Ria Hall (@memyself_n_boo) reported from Enfield Lock, EnglandParents have had ongoing issues with their internet from @virginmedia for last 6yrs! Had NO internet all over Christmas, new router received still not working. Told due to the size of their house. Now being told have to pay another 30 days for something that doesn’t work
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Mrs R (@KateRenton) reported from Merton, England@virginmedia We are struggling to talk to your teams on the phone @virginmedia to discuss our refund for our 4 day loss of service. Getting fed up with this.
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Sue Gower MBE (@SueGMBE) reported from Crayford, England@NRCUK @virginmedia We got so fed up with virgin’s poor connection we’ve gone back to BT ...
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Mrs R (@KateRenton) reported from Merton, England@Chelsea1504 @virginmedia We lost service on Thursday 19th December at 9:30 am we regained service at 6:00am on the 23rd December. There were talks between @virginmedia and local Cllrs that full refunds will be given from first to last day. Let’s hope that @virginmedia doesn’t go back on their word
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Matt White (@mattwhiteski) reported from Tottenham, England@virginmedia 2 weeks with no internet. Four phone calls (one hour each). Three engineer visits cancelled. I even tried calling you BEFORE today's engineer visit to try to stop you cancelling it but no luck. Please help. Nobody on the number you provide is able to do so.
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Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phil Harvey 😷 (@CodeBeard) reported@virginmedia why is your broadband so slow this weekend. I pay for 200mbs and it’s barely scratching 2mbs 3 tests out if 4 and the other is only 70. After your recent work things were meant to get better.
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Al Powell (@al_quiz) reported@virginmedia A technical fault repeatedly kept ending the call after being put on hold? I can stand poor customer service, but you’re starting to sound like Boris with these lies
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FizzleAmelie (@Spend_Less07) reported@virginmedia @demzi18 I have just tried contacting CS on 150 ‘we are unable to help right now, please call back’!!!!!!!
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Connor (⚡️, ⚒️) (@s60cg) reported@huskyguy89 @virginmedia Same issues, cant even download a 3GV update
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. (@Simp30357439) reported@huskyguy89 @virginmedia Fr they need to fix their **** I ain’t gunna pay them for doing nothing 💀
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twitch (@huskyguy89) reported@s60cg @virginmedia I've gone through so many forum posts in Virgins forums of thousands of people having the exact same issues. We all do BQM checks and they all show major spikes in latency continuously. Virgin say 'everything is fine, we won't do anything' It's total garbage. It was fine before
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Bally Singh (@putasinghonit) reported@virginmedia I’ve done everything you have suggested over the last few weeks, but no one ever seems to answer the phones for me to discuss an upgrade or service call. Your customer service as dwindled over the years. A shame to see.
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Cormac McCarthy (@TheMuncho) reported@virginmedia WiFi in Drumcondra is constantly dropping. Any idea when it will be back? Tried restarting the router but didn’t help. Can someone look into this?
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Greg Cook (@WireGreg) reported@virginmedia Yes and I get a text message saying that it can’t be done and it gives me a number to ring which then puts me on hold for over half an hour and cuts me me off. Your customer service is appalling.
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San17 (@San17travel) reported@virginmedia Well once again your reply proves that Virgin couldn’t care less about their customers. It must be great hiding behind your keyboard and initials. I still do not know how I can speak to someone to sort this out. Should I just cancel my direct debit?