Virgin Media Outage Report in Poplar, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Poplar come from postal codes E14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poplar, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 27: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Poplar, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hackney, Croydon, City of Westminster, Hammersmith, London, City of London, Romford, Islington, Newham, Poplar, Southwark, Merton, Barnet, Hampstead and Ilford.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
||
| Croydon |
Internet | |
| Croydon |
Internet | |
| City of Westminster |
Wi-fi | |
| Croydon |
TV | |
| Hammersmith |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poplar, England
Latest outage, problems and issue reports in Poplar and nearby locations:
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Paul Malin
(@Paulmalin10) reported
from
Camberwell, England
@virginmedia Thank you. It’s back. It really must be possible to give faster and better information when an outage is so widespread. 4 hours to admit the problem. No indication of coverage, cause or duration.
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Ben Howlett
(@benhowlettuk) reported
from
London, England
Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬
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Jason Best
(@jason_best) reported
from
Camberwell, England
What's even more frustrating with @virginmedia broken (not being able to do work aside), is that I can't watch all the @glastonbury lineup on @BBCiPlayer 😭😭😭
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Lynsey Shaw
(@lynseyshaw_) reported
from
Wandsworth, England
@virginmedia currently have no WiFi. Tired calling several times, told to call back. Finally got through to someone and they say their system is down and to call back in four hours. Meanwhile, we have no insternet and I am unable to work. Pls advise.
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
@Victoria__Wai @virginmedia @ThreeUK @SkyUK Yes I was with BT at my last house but when moved no phone line and as under lockdown no engineer could come so had to go Virgin but last 5 weeks...apparently fibre but speed is appalling and then today! Never again
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liz mcdonnell
(@lizmcdonnell1) reported
from
Lambeth, England
@virginmedia can you at least give some response about your shocking service everything is down at mine tv internet etc with teenagers and work not fun
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Robin L-S
(@robskils) reported
from
Wandsworth, England
Just as I'm starting to think there's hope for humanity, I try calling @virginmedia customer services. Then I remember what a hopeless pile of sh1te modern life has become. #virginmedia #virginmediadown #virginbroadband
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@AsadMoghal @virginmedia That’s of course if you get a reply from a genuine account . Lots of scammer accounts reply to Vm complaint tweets - because there are so very many online complaints #virginmediadown
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Jack Elkes
(@JakElkes) reported
from
Hammersmith, England
@virginmedia @SlimDD @virginmedia we’ve got an outage in Hammersmith too.
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THEWHITLAM
(@THEWHITLAM) reported
from
Lambeth, England
@MTMmgmt @virginmedia @Ofcom I was able to log in, I saw that my area has a problem ( postcode entry) and then I registered for compensation . May be worth 27p
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silverfox🐺
(@PeeWeeMFC75) reported
from
Camberwell, England
@Caroline_Day @virginmedia The whole of London is down
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Craigy B
(@CraigyBEsq) reported
from
Wandsworth, England
Been with @virginmedia 5 weeks & it’s been issue after issue & this is last straw. Service levels are appalling. contacted BT & coming to install Fibre & then it’s goodbye.
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia You now admit there is a broadband issue in parts of London but it actually seems bigger than that: your service status pages are not working & if I check that page logged into my app, it claims I have no broadband on my a/c, although the a/c page confirms I do!
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Neil Cole
(@scroogio) reported
from
Camberwell, England
@LucyFerman @virginmedia It was pretty much denial from their twitter account for the first two hours of the outage! Unbelievable they still only have a promo for an Avengers film on their main feed #virginmediadown @virginmedia
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Aaron Holloway-Nahum
(@AaronHNahum) reported
from
Lambeth, England
For the fourth time today since the lockdown @virginmedia have had a fault & we’re without WiFi. It was fixed for exactly one hour & has just gone out again. Pathetic service, really
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Al of hereford
(@al_hereford) reported
from
Kensington, England
@virginmedia Thank you. A call centre would have saved pain and a chat line that works would have also sufficed. Failing that a status page that works would have have helped. I still need to terminate the agreement as we are leaving the flat. No online form. Can you send me one or a link.
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Pawlina Bednarczyk
(@PawlinaBee) reported
from
Barnet, England
@virginmedia still down in Barnet EN5. Same yesterday and on multiple occasions over last several months. Please address this properly and don't keep saying no reported issues when the opposite is patently the case
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devanHD
(@devanHD) reported
from
Lambeth, England
@virginmedia WiFi down again. Been 2 hours already!! Of course we all know as long as you fix it within two days you don’t have to #refund us. I’d rather pay by the minute in that case!
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Emily Hough
(@emhough1) reported
from
Wandsworth, England
Working from home is a lot more challenging with @virginmedia - no internet all morning, online service checker not working. Time to change provider...
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ubergk
(@uberutz) reported
from
Lambeth, England
@toby1kenobi @virginmedia Down here to at #se24
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Arun Singh
(@ArunSAhluwalia) reported
Hey @virginmedia you're an awful outfit wasting customer's time + own staff time. We returned extra TV box & have proof but no way of emailing it to your No-Reply Reminder Emails & pathetic phone support cannot understand English. Now you're sending courier to collect Seriously!
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Mike
(@fightyourfather) reported
@virginmedia It says they'll need to send an engineer. I work from home and can't wait till tomorrow to have internet access. I've only been with you a week, and already we're having issues.
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⚡️⚡️⚡️
(@Raijin1982) reported
@virginmedia I’ve spoken to someone on the phone and they told me there is a local issue which should be resolved at around 12. However the service status line says there are no faults in the area which is not particularly helpful.
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Martin Whitham
(@DocmartyAus) reported
Any idea why Netflix has been removed from our package @Virginmedia? When I try investigate online the whole website crashes "Bad Request" and if I try reinstate on the tv box it says "Sorry, try again later"
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Mr.Nice
(@SenorNicee) reported
@virginmedia website isn't even loading to show any errors but this is the second day now that I've had no TV or Internet
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Ephemerasattic 😷🇪🇺#FBPE
(@ephemerasattic) reported
@virginmedia Can’t access this as email addy & password are for old account not new one @virginmedia what do I do now? Your complaint link is broken Wasted 2 hrs of my day phoning CS & you won’t supply my disabled son with a mobile hub/dongle. Hope you feel ashamed of how you treat customers!
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Miles
(@MilesTails) reported
@virginmedia I've been a customer for a whole 5 minutes and I'm having issues. I signed up for the Ultimate Volt bundle including O2 SIM. Got an email saying my email is already registered. Called in to VM to fix, they say call O2, O2 say call VM. No one wants to help fix this.
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Al Peacock
(@awpeacock) reported
@virginmedia Just have done. Spectacularly unhelpful, parroted the same lines as yesterday, refused to connect me to someone superior and then I got disconnected (because we have a terrible mobile connection here, which is why this is so important as we are working from home).
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margaret Collins
(@coffeesleuth) reported
@virginmedia useless help online and via phone. Every phone call I make directs straight to virgin media. This has been going on for 2 days now and I can't get help. No phone signal for mobile phone it house and now can't use landline. Hate bt too what are alternatives?
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guy baker
(@gbaker2204) reported
@virginmedia Those who signed up for SMS alerts got this: Virgin Media Outage Update - ID: F009975113 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team