Virgin Media outages and service status in Poplar, England

Problems in the last 24 hours in Poplar, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Poplar, England

The most recent Virgin Media outage reports came from the following cities: City of London, Hackney, Poplar, Southwark, Newham, City of Westminster, Barking, Waltham Forest, and Islington.

City	Problem Type	Report Time
City of London	Wi-fi	2 hours ago
Hackney	E-mail	3 hours ago
Hackney	Internet	4 hours ago
Hackney	Internet	5 hours ago
Hackney	Internet	6 hours ago
Hackney	Wi-fi	6 hours ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Poplar, England

Latest outage, problems and issue reports in Poplar and nearby locations:

• 
  Sevki 💉 💉🎉 (@sevki) reported 3 minutes ago from City of London, England

  .@virginmedia “we’re really sorry you’ve been having issues since 21st but rest assured we will resolve this by 1st of Dec” On the same exact call that gave a 10 day resolution time @virginmedia: “looks like your contract has ended. Let’s talk through your upgrade options”

• 
  Mark 🌈🏳️‍🌈 (@markselondon) reported 4 minutes ago from Blackheath, England

  @virginmedia Broadband down again this morning in SE London, got through to customer services and they advised the outage expected to be fixed by 12th April. No compensation offered and I would have to pay a penalty to cancel my contract.

• 
  Derrick Brown (@DerrickSWB) reported 7 minutes ago from Lower Clapton, England

  @virginmedia The uplink is failing and it’s being denied access to the network as it’s poking and failing

• 
  Steven Peterson 🏳️‍🌈 (@squeakytoy) reported 12 minutes ago from Islington, England

  I called @virginmedia back and they are now saying they won’t be able to install my internet until February 15th, a month after they sent me the modem. They’ve already activated my account and are charging me, but are telling me that shouldn’t have happened and they can’t fix it.

• 
  Khaled Miah (@Khaled_Miah1) reported 15 minutes ago from Poplar, England

  @virginmedia very disappointed with the upgrade package in being offered by Virgin. You are offering a loyal customer to upgrade to Gig1 for £51.15 whereas new customers get it for £45 p/m. Where is the loyalty?

• 
  #AshTag (@Ashley_Rhysss) reported 16 minutes ago from Southwark, England

  The service from @virginmedia is utterly dreadful. Had Wi-Fi issues so they sent someone out to rectify. Worked for 2 days then the same issues started again. Not had working Wi-Fi for the last 3 weeks. If your thinking of going with them for tv / internet, go with someone else.

• 
  SallyH (@sallyhhk) reported 19 minutes ago from Islington, England

  @virginmedia 3 hours of online chat and I’m still haven’t managed to cancel my subscription. Why is it so difficult??

• 
  Swami (@swami102) reported 30 minutes ago from City of London, England

  @virginmedia letting know that my installation date is moved just before a day of the original date isn't very professional. When you guys fix yourself???

• 
  Kay Bak (@kaybaka) reported 31 minutes ago from Camberwell, England

  @virginmedia VM I’ve not had any internet for 24hrs now!!! I can’t get access to a customer service rep on here who actually do something about it and all I’ve had it a BOT on repeat on WhatsApp!! Can you sort this issue out!? It’s 24hrs now!!

• 
  antoine 🇬🇧🇪🇺🇨🇵🏳️‍🌈🇪🇸100%EU #FBPPR #FBPE (@A_D62) reported 36 minutes ago from Islington, England

  @virginmedia So maybe I have also a problem with my phone line! ******* now

• 
  Jane Common (@JaneCommon) reported 40 minutes ago from Camberwell, England

  @virginmedia hi, internet down in se5. A bit of a disaster for me as I have so much work on. Could you ask someone to check it?

• 
  Richard Gendal Brown (@gendal) reported 42 minutes ago from City of London, England

  @virginmedia Thanks for your help but this is a problem only Three can sort! Their new system works where it’s deployed. The problem is that they haven’t deployed it everywhere - eg Elizabeth Line.

• 
  Mabs Ahmed (@Mabs79) reported 43 minutes ago from Camberwell, England

  @virginmedia we have had on off outage since last night. The current service status states there are no issues in our area. Our broadband has been down since around 3pm? SE5 postcode

• 
  William (@willbassoumba) reported 47 minutes ago from Camberwell, England

  Virgin media is down and I actually have to talk to my family… yuck.

• 
  S Dyett Gicquel (@LGuard123) reported 50 minutes ago from Islington, England

  @virginmedia Brilliant & I appreciate your help

• 
  Mariachiara (@mariesnotcool) reported 52 minutes ago from Islington, England

  @virginmedia we’ve had no service in EC1V London, since our Wi-Fi was installed last month. We’ve tried to call countless time and we keep being told about “area issues” that would be solved the day after but never do. This is just unacceptable behaviour!

• 
  Steven Kraan (@drawing_daily) reported 53 minutes ago from Islington, England

  @virginmedia Hello Virgin Media, I’m trying to pay my monthly broadband bill online but when choosing pay bill it keeps redirecting me to your help page, so I can’t pay atm. When will this be fixed (won’t be paying late fees). Many thanks 🙏

• 
  Zahida (@zkhussain) reported 54 minutes ago from City of London, England

  @virginmedia can you please answer your phone as I want to cancel my contract. Or give me an alternative number to contact you on.

• 
  Mitzy (@mihaialaci) reported 56 minutes ago from Poplar, England

  @virginmedia They escalated my complaint,but looks like the package is not available to us.When my contact expires will definitely looking at other options as I don’t trust Virgin Media anymore

• 
  Helen Reihill (@BBLn15) reported 58 minutes ago from Hackney, England

  @virginmedia The quality of customer service cannot be recommended. The long delays are a constant problem Coming up to 2 hours this morning and no response

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Kyle (@daddytoatribe) reported 2 minutes ago

  @virginmedia If you can offer a deal to a new customer you should be able to offer the same deal for existing customers. This is why your retention rate is diabolical because the introductory offers expire and the new offer is 300% more than what they was paying. Should be illegal

• 
  John Priestley (@JohnPriestley70) reported 2 minutes ago

  @virginmedia I am trying to link. I can get as far as confirm transfer. After a few seconds I get an error message page saying something about expired, then it jumps to VM page with login. Could not get a screenshot of the error message, it disappeared that fast.

• 
  spidella's kitkat🍫 || exams (@kkitkat_exe) reported 6 minutes ago

  @OliverGMcManus @virginmedia dude virgin media probably dont even know what theyre charging you for their customer service is so *** talk to an ombudsman theyll get back to you much quicker

• 
  Blain (@Blaaiin) reported 9 minutes ago

  Hi @virginmedia, I have been passed from pillow to post since yesterday morning and have been lied to about an appointment that was booked for someone to come to my property and repair my internet and TV services. How do I escalate this? Honestly, the service is a shambles!

• 
  glazersout (@siralexisared) reported 10 minutes ago

  @LucyProxxyfox @O2 @virginmedia Good luck with a complaint Lucy, mine is nearly 5 months old after O2 cancelled an iwatch contract incorrectly and stuck an arrangement to pay on my credit file, which stays for 6 years. About to go to the ombudsman

• 
  Jay (@Jason87r) reported 17 minutes ago

  @OliverGMcManus @virginmedia Contact ofcom or ombudsman as they have to show responsible attempts to fix the issue if not they need release from contract without penalty and they are also members of the telecoms auto compensation scheme so should be adding a certain amount of credit to ur bills

• 
  ✊️Tom✊️ (@SchecTom) reported 18 minutes ago

  @virginmedia had no Internet or TV since around 9pm last night. You guys fancy trying to actually fix it or?????

• 
  Melina Kakoulidis (@MelinaKakoulid7) reported 19 minutes ago

  I am like have you heard yourself. You asked me for my monthly bill amount which I gave I was asked to confirm my email address which I gave and then the next question was how much is your monthly bill again I gave £27 Is @virginmedia customer services agents computers or human

• 
  Danger Mouse 🏴󠁧󠁢󠁷󠁬󠁳󠁿 (@stewiejohn2) reported 20 minutes ago

  @Tony_Minter @OliverGMcManus @virginmedia Yes you are correct. I was thinking of a delay to service starting. The latest increase means that providers will now need to pay out £10.34 per day for delayed repairs, £32.31 for missed appointments and £6.46 per day for a delay to the start of a new service.

• 
  Sean 💙💛 (@SeanSmi59697180) reported 20 minutes ago

  @OliverGMcManus @virginmedia Im sure you can after so many days of not working as its breach of contract on their behalf. Look into it.