Virgin Media

Virgin Media Outage Report in Poplar, Greater London, England

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The latest reports from users having issues in Poplar come from postal codes E14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poplar, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poplar, Greater London, England 03/19/2026 02:55

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (22%)

    Wi-fi (22%)

  3. Total Blackout (10%)

    Total Blackout (10%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poplar, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Newham, Hackney, Croydon, Poplar, Southwark, Ilford, Hammersmith, City of London, Barnet, Camden Town, City of Westminster, Enfield Town, Bromley and Waltham Forest.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomNewham Internet
United KingdomHackney Internet
United KingdomCroydon Total Blackout
United KingdomLondon Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poplar, England

Latest outage, problems and issue reports in Poplar and nearby locations:

  • FatherFantaskis Dave Taskis (@FatherFantaskis) reported from Romford, England

    @virginmedia Your end time has now moved out another 2 hours to 1800. That is the third time you have extended this outage. It sounds to me like you don’t have a grip on the underlying engineering issues here. Now over 36 hrs without a decent service. @Ofcom

  • BigTaze BigTaze #BLM✊🏿 (@BigTaze) reported from Hackney, England

    @Velourpapi It does count lool .. the signal in my area for virgin media is ****!! So got to use that !

  • DScilly David scilly (@DScilly) reported from Islington, England

    @virginmedia in Islington and have just been booted off a call on an internet issue after being on hold for 90minutes. Only two songs (both awful) as hold music is about the end of my tether. Try picking up the phone. Feel like I’m in the 1940s!

  • KrLwsn Karl Lawson (@KrLwsn) reported from London, England

    @virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.

  • MoriartyMark Mark Moriarty (@MoriartyMark) reported from Merton, England

    @virginmedia don’t really enjoy my internet going down 5 times a day is there any danger of anyone answering your phones so I can get them to take this **** out?!

  • CarlyCella carly cella (@CarlyCella) reported from Wandsworth, England

    @virginmedia what is going on with your broadband and would help if your phones are answered by someone who can actually help!!!

  • TELITYceo Tyler Smith | 17 (@TELITYceo) reported from Bromley, England

    Grrrr @vmbusiness have had to be up all night working on a project and broadband went down... SO... - uploading 20gb via hotspot on 1 bar of 4g - heating down (smart home) so frozen too - lights not working 🙃🙃

  • MissMikaSimmons MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England

    @virginmedia Hi - my wifi still isn’t working. I’ve texted you and now tried to call you to cancel with no answer from either. Can I ask where is the money from your customers being spent?

  • DScilly David scilly (@DScilly) reported from Islington, England

    @jammdesign @virginmedia Having a very similar issue now. Been on hold for 90min

  • FatherFantaskis Dave Taskis (@FatherFantaskis) reported from Romford, England

    @virginmedia Your service status page says no broadband issues. We have wired connections to the internet but not a single one our devices that were working fine before you started work, can now make wireless connection to our HUB3 WiFi #primary or #guest networks. What have you done ? @Ofcom

  • DesignBySol_ Solveiga Pakštaitė (@DesignBySol_) reported from Walthamstow, England

    @virginmedia After trying several things, our broadband is still down. Trying to book an engineer since yesterday via phone and chat. No answer. We've had no internet for 2 weeks now. Can you help?

  • MissMikaSimmons MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England

    @virginmedia Awful. I ask you again - what exactly are you spending customer fees on?

  • CameraCairns Mark Cairns (@CameraCairns) reported from Islington, England

    @virginmedia I have been on your SMS 'help' for several days now and getting nowhere. Keeps saying it will refer me to the correct team but that never happens. Going to give your 'Broadband' one more try with a new router if I can never get through to you....

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia I waited for a hour and twenty minutes and your guys out the phone down on me and you haven’t even got the courtesy to respond?

  • MissMikaSimmons MIKA SIMMONS (@MissMikaSimmons) reported from Kensington, England

    @virginmedia Yes the TV is down in my area. The wifi is fine. I have known this for days and no one at Virgin media picks up a call or returns the text. I’d like to cancel my account

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia someone just answered and then put the phone down on me

  • StephenHance1 Stephen Hance (@StephenHance1) reported from Lambeth, England

    @flyinggirlsarah @virginmedia That’s actually a really good idea Sarah, thanks. It’s like Catch 22. They say to call, the phone message refers you to the website, and the website tells you to call. The last time I had customer service as bad as this was @VirginAtlantic ! What’s the connection, I wonder?

  • chrismsutcliffe Chris Sutcliffe (@chrismsutcliffe) reported from Camberwell, England

    @tzusj @virginmedia .@virginmedia are just the worst. Over the course of about four months we found they incentivise their call centre staff to full on lie to you. Awful business practice, puts their service staff in a real bind

  • Semakaleng Sem Moema 😷 🌹 (@Semakaleng) reported from Hackney, England

    @CllrDaly @CllrSButt @virginmedia I’ve now paid three bills for service I’m not getting!

  • hdl_dl helena (@hdl_dl) reported from Kensington, England

    @virginmedia Hi, still with the problem. Broken and distorted image and audio

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • TFTP_Tunde Tunde (@TFTP_Tunde) reported

    Somehow, your staff claim this was never included in the notes (which I find incredibly convenient). I asked for the name of the person I spoke to on that day, and apparently someone was going to raise a feedback request for me to complete @virginmedia

  • pbarker_dev Paul Barker (@pbarker_dev) reported

    How does one formally complain about broadband availability? Looking at our new place our options are either Virgin Media (up to 1Gbps down/52Mbps up) or atrocious ADSL service (up to 13.2Mbps down/1Mbps up). In an era of WFH, those ADSL speeds are untenable.

  • HillKL Kelly Hill (@HillKL) reported

    @virginmedia can you please help - I want to cancel my contract and been calling Virgin for days, it says high volume of calls & cuts off the line at 55 mins. I’ve tried at all different times of the day. No joy to reach anyone. It’s impossible to cancel if no-one picks up?

  • TFTP_Tunde Tunde (@TFTP_Tunde) reported

    @virginmedia That's all good and well but the number for phone complaints is just the standard customer service number, which is the source of the problem

  • GreigCramond Greig Cramond (@GreigCramond) reported

    @virginmedia what a disgraceful service. We have had no end of bother with our internet. New hubs new cables slow speeds total loss of internet. 3 engineers call out and you have the cheek to charge me £25 for a call out fee and they refuse to return it #leaving

  • pbarker_dev Paul Barker (@pbarker_dev) reported

    This makes @virginmedia an effective monopoly here. Why do we allow this? The cable internet infrastructure should be separated into a non-profit wholesale backhaul provider which other ISPs can re-sell instead of being locked down to a single provider.

  • pazzy1000 Paresh Chauhan (@pazzy1000) reported

    @virginmedia absolute crap company. Sell me a product and don't get the wifi coverage. Won't even send me a free pod. Customer services advisors that don't even put notes on the system. I will be cancelling my contract without any penalties. You may record your calls but I do to

  • joyceybot Joyce (@joyceybot) reported

    @virginmedia I really do think you need to investigate the cold call we received where we were basically lied to and we would like to lodge an official complaint

  • CrutchUTD_ wonky leg fella 🔰🇳🇱🇳🇱 (@CrutchUTD_) reported

    @virginmedia No problems with anything else at all

  • skullncross1 skullncross (@skullncross1) reported

    @virginmedia I was told by virgin media that the direct debit is active your end my bank says its not thier end so I'm going to leave it as it is and if the money doesn't come out on the 26th of this month then its not my fault as I believe you have a it problem your end