Virgin Media Outage Report in Poplar, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Poplar come from postal codes E14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poplar, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 10:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Poplar, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Southwark, London, City of London, Hammersmith, Hackney, City of Westminster, Hampstead, Ilford, Croydon, Greater London, Camden Town, Borehamwood, Enfield Town, Paddington and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 Southwark |
Internet | |
| London |
Internet | |
| London |
Internet | |
| City of London |
Internet | |
| Hammersmith |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poplar, England
Latest outage, problems and issue reports in Poplar and nearby locations:
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia I've got no internet and calling 150... Says offices are closed?! Can't access live chat! Won't let me log in! What awful customer service is this?! How do I get through to someone??
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia No issues... I need to speak to someone I've tried everything... Reboot, reset and nothing is working
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Nathan Talbot
(@nathantalbot) reported
from
City of London, England
(Testing) colleague asked if is there a virgin media outage but it’s working fine in EC1A.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 11/ I've never been 6 days without internet and help was much more available in the past with virgin. Now, customers are being left high and dry.
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Andee Byford
(@BobCratchitt) reported
from
Romford, England
@virginmedia Yes I have checked the service status, it is the first thing I do & all was fine. The issues is with the cable Ethernet & the phone connection in the Hub 4. I don’t use your WiFi setup as my house is fully cabled for networking. I am a Network Architect, so have done basic tests
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 8/ have to pay if it came down to a third party router intimating that the fault was mine. No appointment till Thursday! I tried to explain that I care for an elderly lady and he wouldn't let me speak and kept interrupting me which was incredibly rude. I advised him to let me
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 4/ I work from home so asked what can I do in the meantime? No help given. I asked to speak to a supervisor. Waited 15 mins to speak to Supervisor ( 45 mins total already spent on phone)..
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 9/ speak but he kept interrupting me. He had no help for me for having no internet for 6 days. He kept sighing and refused to put me through to anyone who could offer anymore help.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@MayorofLondon Shame they provide the most terrible customer service and treat you like they've got you by the short and curlies! Pay £400 a year for a service, custome service agents are like robots and stuff you for days when it doesn't work with no alternative offered! @virginmedia
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Amanda Birrell
(@blackheathma) reported
from
London, England
@MartinSLewis It is the worst company I have ever dealt with and I’m now actively discouraging others to use Virgin Media. Cancelling is also very difficult and deliberately so
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Burnley Dave:Not woke just human.💙🌈🍺🇪🇺
(@tlcko1882) reported
from
London, England
@journokeith @virginmedia Good as in they acknowledged your existence was what I meant. That's how their "customer services" is set up, they don't have the staff based in the UK to deal with it and all they can do is what they are doing.
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia 1/ I've been without internet access since last night. I called this morning at 830 and did reset as told, didn't work so was told it'd be passed on to network engineers and they'd get back to me if it didn't come back on within the hour.
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Alan Hodge
(@hodgie_hd) reported
from
Kensington, England
@virginmedia down again in SW18 what on earth are we paying for and all your site can say is area problems as usual it really is pathetic #tradingstandards #virgindown
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia awful disgusting customer service. 3 different agents 3 conflicting replies and told other were lies! What has happened to virgin? Supervisor was so rude. Didn't listen and kept interrupting me with robot replies. #terriblecustomerservice #badcustomerservice
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Andee Byford
(@BobCratchitt) reported
from
City of London, England
@virginmedia Well I guess as it went down Wednesday afternoon and if all goes well back up tomorrow we will automatically qualify.
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charlie and Blossom
(@LaurenLFlower) reported
from
Romford, England
@virginmedia Hi I have an issue with my current plan? It says I’ve cancelled my O2 benefits but I never received the sim nor did I cancel.
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Crypto Ivan
(@Ivan_D_Crypto) reported
from
Hackney, England
@hummzak We at Virgin Media have a brand new IPTV service for 35 pounds flat fee, no monthly subscription + you get installations and service support, so it if breaks well fix replace it at no cost. Let me know if your interested
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia DB was dealing with this issue but has not responded since lunchtime Friday
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DragonFish 🇬🇧🇪🇺🇮🇹
(@discobabe76) reported
from
Sutton at Hone, England
@virginmedia No as I look after an elderly lady with parkinsons on Thursdays which means she doesn't get to get out of the house if I don't see her. So it's booked in for Friday. What help doninhave till then? Or reimbursement? I'm free every day after 3pm & I'm free Tuesday all day
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Helen Reihill
(@BBLn15) reported
from
Hackney, England
@virginmedia How long is due course? I’ve already spent hours on this issue with no resolution. I started this chat conversation on Wednesday 1st February. Wouldn’t you agree the customer service from Virgin is woeful?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Phil Woolley
(@P_Woolley) reported
@virginmedia Internet is ******* ****, not fit for purpose. Absolute jokers
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Josh Lewis
(@JosshhLewis) reported
@virginmedia It showed as an issue yesterday but has not been showing as an issue today. It fixed around 6pm yesterday but has been gone again all day today.
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Hannah Ferris
(@10Ferris) reported
@MartinSLewis can you help with my virgin media. They have contacted me to say my £36 package is going up £9pm. In line with the 3.9% RPI inflation? My current deal is not up until Dec 2023
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Ben
(@BenBelches) reported
@virginmedia Hi. I'll submit a complaint tomorrow. I can understand having a shortage but that's a you problem, it shouldn't be a me problem. As a customer I think I'm being reasonable by expecting what was advertised when I entered into the contract. Cheers.
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Penrose D Humbolt
(@PenroseDHumbolt) reported
@virginmedia Your gadget rescue team who identify the problem (a setting wrong with my router) then force me to enter a subscription to solve a problem that’s preventing me from doing my job, therefor preventing my ability to work. A problem coming from your equipment? Is that ethical?
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clementp
(@clement_palle) reported
@virginmedia Well either you are being honest by saying engineers are "working to locate the fault" or lying by saying " We have identified the problem and an engineer is on their way"..sometime you sayd "Eng. onsite"..so you guys are not consistent .Whats truth ?. @LutzSchueler @bijal2077
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Brooke
(@Brooke32220066) reported
@virginmedia To say I’m disappointed that an employee never logged the call after promising me a credit and wasting 40 minutes of my time to again not log the call. I’m wondering if your back office team has received my email because I am so devastated with your service
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Josh Lewis
(@JosshhLewis) reported
@virginmedia Hi - our internet in Islington was down all day yesterday and today is not working again. Is this being investigated as seems to be in the whole area? Thank you
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AP
(@the_kenindian) reported
@virginmedia Hi NB this has been over the phone..both using 150 on my virgin managed landline or the customer relations number that comes up via the upgrade function on my account. Please can you advise on the best approach to get this sorted. Thanks
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clementp
(@clement_palle) reported
@virginmedia Afternoon KF..i did we are unable to do anything without internet...its full outage since 4th Feb