Virgin Media

Virgin Media Outage Report in Poplar, Greater London, England

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The latest reports from users having issues in Poplar come from postal codes E14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poplar, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poplar, Greater London, England 01/25/2026 12:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poplar, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Harringay, Hackney, London, Croydon, City of London, Hampstead, Fulham, Greater London, City of Westminster, Southwark, Poplar, Chingford, Wandsworth, Romford and Newham.

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City Problem Type Report Time
United KingdomHarringay Wi-fi
United KingdomHackney Internet
United KingdomLondon Total Blackout
United KingdomLondon E-mail
United KingdomLondon Internet
United KingdomCroydon Total Blackout

Community Discussion

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Virgin Media Issues Reports Near Poplar, England

Latest outage, problems and issue reports in Poplar and nearby locations:

  • drewerydyke Drewery **** (@drewerydyke) reported from Hackney, England

    @virginmedia I called to register the fault but that is not an option that is available. So Virgin recognises a fault; customer just cannot register it. Flawed, no? #virginmediadown No wonder #VirginGalactic can thrive. Clever.

  • kaybaka Kay Bak (@kaybaka) reported from Camberwell, England

    @virginmedia And before you asked me to ask someone else to make the phone call; I live alone so no I can’t get someone to help make the phone call!

  • kaybaka Kay Bak (@kaybaka) reported from Camberwell, England

    @virginmedia And what’s so annoying is that for some reasons it’s seems to be affecting my mobile network because even though I’m not connected to the wifi @O2 doesn’t works in the house and I’d need to leave the house and move further down street for the #O2 network to work and reply!

  • jim_dawes James Dawes (@jim_dawes) reported from London, England

    @virginmedia WiFi is down in the London SE7 area yet again - that's the 3rd time this month. What's the 'engineering fault' this time, eh? Is it incompetance, apathy or a combination of the two? When will my service be resumed???

  • drewerydyke Drewery **** (@drewerydyke) reported from Hackney, England

    @virginmedia Tx. What is reason for London N16 collapse of service? Your team must know that it exemplifies routine unreliability & less-than-promised bandwidth; calls into question willingness / ability to deliver service. Time to switch?

  • SamanthaOvens Samantha Ovens 🏳️‍🌈 La! (@SamanthaOvens) reported from Wandsworth, England

    @virginmedia It’s up and running now though I favour it a temporary fix as it’s a repetitive issue in Wandsworth and needs addressing. I pay a premium as opposed to going with a cheaper provider to avoid precisely this scenario. It’s far from a satisfactory service.

  • kaybaka Kay Bak (@kaybaka) reported from Camberwell, England

    @virginmedia what’s going on??? I don’t have any internet since morning? And it’s affecting my mobile phone in the house!! I had to leave the house to use mobile network to work! Rubbish service! That’s the problem when 2 service providers - O2 & VM joins force! #virginmediadown

  • damienk11 Damien Kelly (@damienk11) reported from London, England

    @virginmedia broadband service in Greenwich London is shocking, hasn't been working for 1 week now and when I've rang customer services multiple times, all they try to do is up-sell me on their other more expensive packages. Terror to think we pay for this service!!!!

  • kaybaka Kay Bak (@kaybaka) reported from Camberwell, England

    @virginmedia Yeah?! I hope you can resolve and repay the works and fees I’ve missed as well because of lack of internet on both my mobile network and internet because of @O2 and #virginmediadown

  • RogerHighfield Roger Highfield (@RogerHighfield) reported from London, England

    @virginmedia l have lost the internet - any issues in Greenwich/area 21/SE10 and, if so, when can l get my life back!?

  • drewerydyke Drewery **** (@drewerydyke) reported from Hackney, England

    @virginmedia That is the box that appears *after* clicking to register loss of service. See top line:”problem registering loss of service”. System apparently designed to avoid and flaws being found in it. Old capitalist adage:”the provider is always right”😜😎

  • GemMatthews Gemma Matthews (@GemMatthews) reported from Croydon, England

    @virginmedia Thanks…what about some kind of compensation for poor service? How do I claim for this?

  • GemMatthews Gemma Matthews (@GemMatthews) reported from Croydon, England

    @virginmedia Thanks for clarifying. Anyway I’ve now been without broadband and landline since 8.30am, back from unplanned trip to office for their wifi to find that service is not going to be fixed until 9am tomorrow! This is the second time in a month I’ve been without service all Friday. 😫

  • eatcheeselouise MarshmallowMedia (@eatcheeselouise) reported from Camden Town, England

    @virginmedia This has been escalated for 5 months now. Your escalation team dealing with emergencies doing nothing. Can anyone else help on this matter ?

  • SamanthaOvens Samantha Ovens 🏳️‍🌈 La! (@SamanthaOvens) reported from Wandsworth, England

    @LisaPeace3 @virginmedia Exactly this unfortunately. They’ll just have to put up with me exposing them on here everytime they have ‘technical issues. X

  • GemMatthews Gemma Matthews (@GemMatthews) reported from Croydon, England

    @virginmedia Seriously? This is appalling- so I’ve had to pay to travel to work today because you didn’t provide the service I am paying a small fortune for. And there is no compensation?! Seems a very one sided arrangement

  • kaybaka Kay Bak (@kaybaka) reported from Camberwell, England

    @virginmedia Pls don’t take this personally but honestly it should be in your policy that customers reps should read treads before relying!! I’ve mentioned before - I’m deaf! I CANNOT make phone calls! That’s why that stupid BOT robot is demeaning and frustrating for ppl with limitations!

  • kaybaka Kay Bak (@kaybaka) reported from Camberwell, England

    @O2 Yes, the wifi isn’t working due to technical issues with @virginmedia and I need to leave the house for @O2 to work.

  • kaybaka Kay Bak (@kaybaka) reported from Camberwell, England

    @virginmedia VM I’ve not had any internet for 24hrs now!!! I can’t get access to a customer service rep on here who actually do something about it and all I’ve had it a BOT on repeat on WhatsApp!! Can you sort this issue out!? It’s 24hrs now!!

  • ChaTheGrace Charlene, RN 🌻 (@ChaTheGrace) reported from Tottenham, England

    @talk2GLOBE really? even if I am here in London and my service provider is VirginMedia? Lasing ka o bangag?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Maria10583 Maria Robinson (@Maria10583) reported

    @virginmedia I’ve now been on the phone for five hours, been transferred from department to department then back to the same departments and no one can do anything. Oh yes, and you’ve just cut me off again. Appalling customer service

  • Masud24798864 Masud (@Masud24798864) reported

    @vmbusiness joke organisation restaurant phones go down and we are told 48 hrs No one to help and phone keeps cutting out pisstake

  • OkekeNdubuokwu1 StrongAndStable (@OkekeNdubuokwu1) reported

    @virginmedia how can your broadband service be this intermittent yet very expensive?? Throughout this week I have had to use the local library just to get Internet yet you charge me nearly £50 every month??? Now kids are without Internet on a weekend!

  • statsguyuk Adam Jacobs 🇺🇦 (@statsguyuk) reported

    @virginmedia And it's still not working. I assume I'll have to wait until Monday when your website team are at work to fix it, right?

  • finmentalkg kate Gibson (@finmentalkg) reported

    @virginmedia just called to cancel services and the new update you rolled put last night, is not allowing the person to cancel or negotiate. If I can't ring back before Wednesday, will you consider today as the start of my 30 days for the cancellation date?

  • RussellLaxton Russell Laxton (@RussellLaxton) reported

    @virginmedia It was put on before my next bill and do. I think your missing the point I have phone twice paid 3 amounts at the old rate not the new. Do the credit applied would not be enough anyway even if It had been applied. Someone needs to take ownership of this problem not me

  • JacobWi59772821 Jacob Williamson (@JacobWi59772821) reported

    @virginmedia I hope this issue with PlayStation gets resolved soon! #PlayStation #ps5 #servicedown

  • Tweet_Tristan Tristan (@Tweet_Tristan) reported

    @virginmedia shocking service. 4 week wait for installation. Call centre hung up after being rude and disrespectful. Third time of trying to call. Over 1 hour 30 minutes on phone calls. AWFUL

  • chriscain_1992 Chris Cain (@chriscain_1992) reported

    @virginmedia is there any reason my internet has been incredible slow on my phone for the last few months? Getting to the point of leaving and finding a better provider

  • Amnesiac7319 Jc (@Amnesiac7319) reported

    @zbam23 Having the same issues and have been for a few days. Struggling with constant rechecks on the wifi from the PS5. No idea why although my connection has been dreadful for weeks from @virginmedia