Virgin Media Outage Report in Poplar, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Poplar come from postal codes E14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poplar, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 03: Problems at Virgin Media
Virgin Media is having issues since 07:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Poplar, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Enfield Town, Romford, Hackney, London, Southwark, City of London, Hammersmith, Barking, Croydon, City of Westminster, Tower Hamlets, Paddington, Newham, Hampstead and Mitcham.
| City | Problem Type | Report Time |
|---|---|---|
 Enfield Town |
Phone | |
| Romford |
Internet | |
| Enfield Town |
Wi-fi | |
| Hackney |
Wi-fi | |
| London |
Internet | |
| Southwark |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poplar, England
Latest outage, problems and issue reports in Poplar and nearby locations:
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Juan Folgar Colomer
(@jfcolomer) reported
from
London, England
@virginmedia what's the reason for the intermittent broadband service in the Charlton #SE7 area? Any ETA when this will be solved?
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Also raised it in web complaint form which didn’t work. Web complaint form hasn’t worked for 2 months. Then sent letter and still no response. 2/
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Liam Smith
(@Liamsmith260493) reported
from
London, England
@virginmedia Our Wifi has been down since yesterday can you help please
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Deano
(@Deano1969) reported
from
Wandsworth, England
@virginmedia So. Would you like me to provide details of the complaint? My reference number maybe? Somewhere to direct message? Or do I just waste a huge amount of time hanging on the line to get back to where I started?
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Of course I have. My email is correct on online account. I get email bills correctly. But my complaint file has an extra character to email address and so I’ve never received acknowledgment of my complaint.
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raimundo vazquez
(@raimundo) reported
from
Tottenham, England
Hi @virginmedia. Any chance of sorting the service in N15? Even your status page is unable to run tests but you keep informing me that there is not a problem. It is becoming quite regular feature these drops in service
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia @Miss_SKM That is correct. What it does not cover is the persistent loss of service since August!!! #se7. Nor does it cover the absolute woeful customer services, and I use that phrase lightly, which @virginmedia is able to offer.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Finally sent letter on 28 September and on checking my account realised you’ve got wrong email address attached to complaint file. Funnily enough you have correct email address for sending bills. 3/
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia Just spend over an hour on live chat/phone. Your service means we’ll be nearly two weeks without internet!
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia No, I’m trying to find out the status of my complaint received by Virgin on 30 September. I’ve had zero communication or acknowledgment of it.
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Peggy Dyer
(@Mrspdyer) reported
from
Barnet, England
@virginmedia Customer Service is shocking. It’s now almost 6 hours since I asked on WhatsApp for email address to be corrected and I’m still waiting for a response.
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Janet E Baldwin 🌸
(@JanetEBaldwin) reported
from
Sutton at Hone, England
@_andy_pandy_ @virginmedia Outrageous 😱 I’d cancel my subscription.
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Sema Kaya Ocakoglu
(@Semykaya) reported
from
Merton, England
@virginmedia Customer services are unexperienced and not read to help also. They keep repeating same things
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Ranjan Mallya
(@RanjanMallya) reported
from
Croydon, England
This is what I get for being a customer for over 8 continuous years and then 5 years before that. This is awful customer service by Virgin media. #Virginmedia @virginmedia
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Joseph Sweeney
(@JosephS65112253) reported
from
Sutton at Hone, England
@virginmedia I’m going into my 5 week of problems with this crap company they say they will investigate but nothing, no compensation nothing.
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Alessandro Ferrara
(@iamAleFerrara) reported
from
Kensington, England
@virginmedia Hello there, it’s past 12pm and we’re still without any Internet connection (and getting desperate now). I’d like to stress that this isn’t an intermittent signal issue but a total loss of service as we’ve been having no Internet connection AT ALL since last Friday. HELP PLEASE!
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Charbster
(@charbster) reported
from
Wandsworth, England
@virginmedia do you have website issues? Chat function not responding.
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Mary
(@SandraS80775853) reported
from
London, England
@virginmedia Brilliant get out clause @virginmedia. What you fail to realise is that when your so called service goes down for hours at a time, over the course of time amounts to so, so so much more than 48 hours!! Roll on switching of providers.
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Sam Batty
(@sam_batty) reported
from
Islington, England
@virginmedia We’ve been disconnected early. Been trying for nearly an hour on your live chat but no help provided at all. Still waiting.
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Joseph Sweeney
(@JosephS65112253) reported
from
Sutton at Hone, England
Virgin media Im going into my 5 week of no service with virgin media all they do is say we will investigate and nothing really poor service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sparky
(@sparkycreates) reported
@virginmedia Maybe you’d like to tell me and Ofcom what kind of “problem” can shut down south west London for 5 days?
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Mark Bradbury
(@markyhampton) reported
@virginmedia hi live In TW12 area and internet has been down since Friday midday. Every time I look at service page it changes the fix date and time and currently says 24th at 12:00 so effectively 4 days (if fixed). Working from home 😱 whatever happened to back up plans ??
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Daniel Carlin
(@DanCarlinActor) reported
@virginmedia Yes there is, you keep pushing the fix time everytime meaning I don’t trust the updates anymore. Fix date is now 24th Aug….
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BibiShengAn
(@bibishengan) reported
@virginmedia have tried to cancel and get a refund for the overcharge in my account for weeks now! Called again today to just have them hang up on me.
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Jess Collins
(@JessCollins123) reported
The coverage from Virgin Media mobile is shocking @ThreeIreland I'm coming back. I'm sorry I ever left. Is there a phone number I can use to sign up again? The 1913 doesn't work anymore for me. Tried online but keeps failing for some reason.
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Chris
(@ChrisEssex) reported
Got an email saying that my router will be changed to intelligent wifi. Currently split the networks between 2/5g for devices. Does anyone know what the network name is after its been changed to intelligent wifi? #virginmedia
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Sparky
(@sparkycreates) reported
@virginmedia No you can’t “understand”. To you it’s just £8 a day in compensation. Imagine if Virgin Media as a company had its online shut down for 5 days. Maybe then you’d “understand”. Corporate arrogance at its worst.
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annwyllie
(@annwyllie) reported
@virginmedia tw12 1ab. I have been without all services since 7.56 on Friday morning. Estimated time for repair 24 August 12.00. Is this a joke? Called. Can't raise a complaint until after it's fixed. Been told I have services- accused of lying. Disgraceful customer service
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Rebecca
(@beckalou90) reported
@virginmedia The service status now tells us there is an issue.
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Tweety Pipe
(@TweetyPipe) reported
@virginmedia Hi. No broadband in RM16 2 area. Service status this morning showed would be fixed by 4pm but then changed to fixed around 12pm. It isn’t. Is there an outage still?