Virgin Media

Virgin Media Outage Report in Poplar, Greater London, England

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The latest reports from users having issues in Poplar come from postal codes E14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poplar, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poplar, Greater London, England 01/20/2026 16:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (18%)

    Wi-fi (18%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poplar, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Southwark, London, Hackney, City of Westminster, Waltham Forest, Hampstead, Camden Town, Swanley, Mitcham, City of London, Stepney, Hammersmith, Bromley, Croydon and Dagenham.

Loading map, please wait...
City Problem Type Report Time
United KingdomHackney Internet
United KingdomSouthwark Internet
United KingdomLondon Wi-fi
United KingdomHackney E-mail
United KingdomCity of Westminster Internet
United KingdomSouthwark Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poplar, England

Latest outage, problems and issue reports in Poplar and nearby locations:

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia All seems slow for a 500mb services you did a 30 day test and sent me a letter and you agreed it was not up to speed. All WiFi is slow even with the new router. I read online a lot of people saying your router are not good compared to others I have a apple time machine I can use?

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia Yes I can leave without notice no mention of a refund for the service I paid for I didn’t receive...

  • jimmymc James Mc (@jimmymc) reported from Bromley, England

    @virginmedia Yep. I asked to start a complaint, to which I was told I problem.. and guess what.. no-one’s been in touch. Been constantly with you since ‘96 through Nynex, C&W, NTL, Virgin Media. Think I deserve more loyalty than I’m getting.

  • craigglenday Craig Glenday (@craigglenday) reported from Camberwell, England

    @virginmedia Resolved now, thanks. Not easy to cancel a V Mobile contract, & not at all clear on the site (I get it, you don’t want to make it too easy for customers to leave, but it was all going a bit Kafka!) The Virgin Media customer experience, on the other hand, was vastly more pleasant!

  • notquiteYao Yao Song Ng (@notquiteYao) reported from Croydon, England

    @virginmedia I want to leave. I really want to leave. Your first customer agent was good, your second agent (cancellations) was rude, and the third (technical) was plain useless. I can’t afford your service, I suffer severe depression, and I can’t keep spending 45mins doing this

  • persianuk2017 Hadi Taheri (@persianuk2017) reported from Kensington, England

    @virginmedia i have been loyal customer and i asked if i change my package to phone and broadband as its far more affordable for me seeing the prices. You refused offering me what is on offer i find at absolute ridiculous and unvalued therefore requested cancellation.

  • djbosher dj bosher (@djbosher) reported from Kensington, England

    Wifi fail incoming, **** you virgin media

  • MrGarySmith Gary Brian Smith (@MrGarySmith) reported from Dartford, England

    @virginmedia No, no, no. Just got an official letter saying I can leave without notice, so for a long standing customer (about 10yrs?) to be told that without any kind of solution, alternatives no offer of a refund, then to see an advert saying you can offer double I’m getting in my area? WTF

  • OllieToogood Ollie Toogood (@OllieToogood) reported from Islington, England

    @virginmedia still waiting for my call back re my complaint C-291120591. It is ridiculous one has to wait so long for a phone call, it’s not I require an engineer to attend!!! Is this your example of customer service? Joke

  • marie_haggerx 𝕞 𝕒 𝕣 𝕚 𝕖 (@marie_haggerx) reported from Borehamwood, England

    Why am I seeing this message @virginmedia when trying to watch the football on my iPad? I have watched it many times on this device now I am seeing this message .... PLEASE HELP!

  • Mark_Phillips66 Mark Phillips (@Mark_Phillips66) reported from Camden Town, England

    Here we go again. @virginmedia just cut TV and broadband signal in NW5 AGAIN. Same message on service line as previous weeks - too complex for them to fix. Pathetic service as usual.

  • PaxtonDan515 Danny Clark (@PaxtonDan515) reported from Enfield Lock, England

    @virginmedia your process for cancelling a contract is awful... no doubt telling your operators to keep hanging up. Wankers

  • andypurbrick Huey Morgan Gluten Freeman (@andypurbrick) reported from Walthamstow, England

    Glad I'm not working from home today, @virginmedia broadband down again 😒

  • Mr_RThomas RThomas (@Mr_RThomas) reported from Lambeth, England

    @virginmedia why don’t you allow for your users to delete all saved shows at the same time rather than 1 by 1 😖 that’s really bad UX

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia hi have had no internet since this afternoon, a fault ref did come up but just received text to say fixed but still no internet ref Fault Ref: F008694497 can you help? I have tried re booting

  • brazenprods 🏍 brazen productions- jules hussey 🏍 (@brazenprods) reported from Camberwell, England

    @danmac50 @virginmedia We won’t know. Internet down. Has been for about 4 years.

  • citigirly lisa sibley (@citigirly) reported from London, England

    @virginmedia Ok so says issue now fixed could tell they were working on it as lost tv and then internet came back for 5 mins, but now no internet again? So issue not fixed can you contact the engineer working on it to say not fixed ASAP please

  • StaceyRebekka Stacey Karlsson (@StaceyRebekka) reported from London, England

    @virginmedia please can you share an email address for complaints. I have not had my issues resolved and there is only a postal address. (Which I assume isn’t monitored due to Covid) I am also sending the same complaint to Ofcom and CISAS.

  • jimmymc James Mc (@jimmymc) reported from Bromley, England

    @virginmedia So, despite me spending an hour on the phone persuading you that I am not moving house just yet.. I wake up this-morning to find I’ve been disconnected anyway. And I’ve been hung up on once already while being transferred to the movers dept. Shocking service.

  • ssb316 Ssb316 (@ssb316) reported from London, England

    @virginmedia Are you able to remove all registered devices from my Virgin TV Go account? Searching online it looks like there is a bug on the system, which requires Virgin Support to remove the devices.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MicaMica100 Tash (@MicaMica100) reported

    @virginmedia No it’s not in spam and has not been sent. After hours on the phone today you claim to not have my email address even though it’s the same as the one you sent initial contracts too when we took up your service initially. No ECN has been sent not been attempted to have been sent

  • CharlieConnor4 Charlie Connor (@CharlieConnor4) reported

    @virginmedia Can you i@prove you app to provide information on reason and expected time of service working again. #nowifi

  • racheldlevy Rachel Levy (@racheldlevy) reported

    @virginmedia Honestly, what’s the point? All I get is reassurances from people that it will be sorted, and then nothing happens and I have to start all over again. Every month. I’m literally counting the minutes to the end of this contract. The worst experience I’ve ever had.

  • SeeingRedv2 Jimmy Hell V2 (@SeeingRedv2) reported

    Just had the best service I've ever had from the Virgin Media guy who came over to fix our TV signal. Credit where credit's due, when they get enough **** thrown at them, I'm only too happy to give praise when someone's so good at their job. Andre, you were ******* boss, mate.

  • JNH77 James Harrison (@JNH77) reported

    @virginmedia I have never in my life experienced customer service as poor as Virgin Media. Absolutely dreadful. I will tweet you every day until a manager calls me back

  • cplfc Chrissie Price (@cplfc) reported

    @virginmedia who can I contact about network issues.

  • pacman1712 paul (@pacman1712) reported

    @racheldlevy @virginmedia I had big problems a few months back and after doing all the online diagnostics I demanded an engineer out. He sorted the problem out on the spot!

  • straight_007 Gogzy (@straight_007) reported

    @virginmedia have the worst customer service on the planet. Absolutely atrocious. Would not recommend at all.

  • travs1234 Dave lee (@travs1234) reported

    @virginmedia Service checker says not vault, had engineer visit Tuesday, said it was street box related seem numerous engineers in the street no change!

  • AnishModgil Anish Modgil (@AnishModgil) reported

    @Pringwin @virginmedia The same treatment for me. Been with them for 10yrs - price increases and virtually no internet. In the end I cancelled my direct debit from the bank and will be leaving them in Feb. They are so stupid, even children have more common sense then they do