Virgin Media outages and service status in Poplar, England

Problems in the last 24 hours in Poplar, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Poplar, England

The most recent Virgin Media outage reports came from the following cities: Hackney, City of Westminster, Southwark, Islington, City of London, Newham, Waltham Forest, and Poplar.

City	Problem Type	Report Time
Hackney	Internet	16 hours ago
Hackney	Internet	20 hours ago
Hackney	Phone	21 hours ago
Hackney	TV	1 day ago
Hackney	Wi-fi	1 day ago
Hackney	Wi-fi	2 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Poplar, England

Latest outage, problems and issue reports in Poplar and nearby locations:

• 
  Drewery **** (@drewerydyke) reported 1 minute ago from Hackney, England

  @virginmedia On & off service; 151 helpline says ‘intermittent’ issues in London, N16. What can I do?

• 
  Helen Reihill (@BBLn15) reported 1 minute ago from Hackney, England

  @virginmedia I presume so. I was quite clear I wanted to leave Virgin as I was not happy with the services provided even though they tried to keep me as a customer. I feel Virgin are making it as difficult as possible and I am paying for it

• 
  kevin richardson (@kevinri00714924) reported 11 minutes ago from Poplar, England

  @virginmedia Will this issue be resolved today

• 
  Derrick Brown (@DerrickSWB) reported 11 minutes ago from Lower Clapton, England

  @virginmedia Green up/down arrow flashing and router restarting

• 
  Medan (@sumnjam) reported 16 minutes ago from Hackney, England

  @virginmedia It doesn't work , now I have lost home phone service

• 
  Helen Reihill (@BBLn15) reported 26 minutes ago from Hackney, England

  @virginmedia DB was dealing with this issue but has not responded since lunchtime Friday

• 
  Mark 🌈🏳️‍🌈 (@markselondon) reported 30 minutes ago from Blackheath, England

  @ttastev @virginmedia Website is down also I can’t get anyone from virgin media, looks like whole of U.K. is down.

• 
  Sevki 💉 💉🎉 (@sevki) reported 32 minutes ago from City of London, England

  .@virginmedia “we’re really sorry you’ve been having issues since 21st but rest assured we will resolve this by 1st of Dec” On the same exact call that gave a 10 day resolution time @virginmedia: “looks like your contract has ended. Let’s talk through your upgrade options”

• 
  Thomas Matthews (@thomasdmatthews) reported 34 minutes ago from Islington, England

  @virginmedia no Internet in WC1X? Service has been so shite of late. What's the deal?

• 
  Andee Byford (@BobCratchitt) reported 36 minutes ago from City of London, England

  @virginmedia Well I guess as it went down Wednesday afternoon and if all goes well back up tomorrow we will automatically qualify.

• 
  Marco (@marco_dirosa) reported 40 minutes ago from Islington, England

  @virginmedia no internet connection since yesterday. The check service tool doesn't work, nor the one in the webpage. What should I do?

• 
  Andrew Battle (@andy_s_battle) reported 43 minutes ago from East Ham, England

  @virginmedia No effort is made to rectify the problem they just want to change to VOIP with no regard to a customer who spends over £1200 a bear for all devices, I wonder what offcom would think

• 
  Befitat50 (@befitat50) reported 47 minutes ago from Camberwell, England

  @virginmedia You should first before doing anything fix your broadband Internet which keeps playing up All the time in Clapham… What’s going on??? Tell us without making any excuses..

• 
  Helen Reihill (@BBLn15) reported 47 minutes ago from Hackney, England

  @virginmedia 14 hour wait for a response on your chat bot and I still haven’t passed security. That’s some service

• 
  radz (@rtkosha) reported 52 minutes ago from Stratford, England

  virgin media was asking for my customer’s card details over the phone which i found suspicious but he goes to me “i ain’t got anything in the bank for them to nick anyway hahaha” 😭😭😭

• 
  Millwall halfwayline (@millwalljdb) reported 53 minutes ago from Camberwell, England

  @virginmedia I am trying to watch millwall on the sky sports red button service.....the commentary is of the wrong game.....can you fix please.....this is not effecting sky viewers

• 
  travelling Adam (@TravellingAdam) reported 54 minutes ago from Blackheath, England

  Virgin why do I keep losing my mobile network? @virginmedia (been trying to post this since 11am lol) as I have virgin broadband as well. 😤

• 
  Befitat50 (@befitat50) reported 55 minutes ago from Camberwell, England

  @virginmedia Guys it seems to me @virginmedia is the only one that has problems? My neighbour who uses “talk talk” has never ever had a problem.. I am tired of @virginmedia excuses and I will leave, had enough of it thou..

• 
  CJ (@ZJM_331) reported 58 minutes ago from Islington, England

  @virginmedia your service checker isn’t working. Can you please advise of service issues in the N1 area as the broadband has gone down again? Thank you.

• 
  Andee Byford (@BobCratchitt) reported 60 minutes ago from Poplar, England

  @virginmedia But your hub has died and as such I cannot access my broadband, use my landline as you moved it from copper to Ethernet and the TV services are impacted as I cannot record, watch the BBC or any streaming service. In short an outage.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  WHEELSlimShady ♿️ (@wheelslimshady_) reported 4 minutes ago

  @soarizard @elliviant Tbf mine is usually about £125, rn it’s down to like £76 but I also have tv package with Virgin Media. I have all the sports channels and so I do pay a lot, but I’m not sure how much my broadband is separately! But yes, mine WHEELY fast 🤘🏻🤓

• 
  Scarlett Shaw (@ScarlettShaw) reported 10 minutes ago

  Do yourself a favour. DO NOT use the one touch switch service with @SkyUK or @virginmedia. Still paying for both for weeks. Virgin continues to bill me despite me having sent back their equipment. The whole thing is a con. Be warned. @Ofcom

• 
  ⭐️LittleOne⭐️ (@missinflower) reported 11 minutes ago

  @virginmedia Worst customer service I’ve ever experienced! Been waiting a month for broadband! Awful!

• 
  Gary Adams (@GazzaAdams) reported 12 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have been without service for most of the day, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

• 
  Andrea Cook 🧷 💙 (@F3Lollipops) reported 12 minutes ago

  @virginmedia we've had CS2004 on all channels since yesterday. I spent a long time in a live chat last night & was assured it would be fixed by 11pm last night but it's not. This is unacceptable. At what point do you compensate for not providing the service for which you're paid?

• 
  doozerlyn (@doozerlyn) reported 12 minutes ago

  @virginmedia Why are you fixing everyone's red button issue on 28th August?? Mine says its going to be done at 1008 hours that day??? All engineers off till then or something else???

• 
  Lee (@LeeDeacy90) reported 12 minutes ago

  @virginmedia who in their right mind decided that a software update was a good idea on the weekend the Premier League launches. Literally had no issue with my Sky or Sky+ yet you choose to do a update on the weekend the football launches. Absolutely shambolic decision making.

• 
  Lee (@LeeDeacy90) reported 14 minutes ago

  @LowerNorthBank @virginmedia So bad & such an idiotic decision to do it this weekend. You about later?

• 
  dawnieC (@CorkinDawn) reported 14 minutes ago

  @virginmedia any other known tv issues in Ss15 area. Can get absolutely nothing other than a black screen

• 
  Jon H (@JonHar1985) reported 16 minutes ago

  @virginmedia Haha there is zero point. I’ve got 2 complaints ongoing due to how crap you’ve become. Really love I’m ******* for like another 18 months. Absolute top tier service you bunch of jokers