Virgin Media

Virgin Media Outage Report in Poplar, Greater London, England

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The latest reports from users having issues in Poplar come from postal codes E14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poplar, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poplar, Greater London, England 02/17/2026 03:00

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (56%)

    Internet (56%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (3%)

    E-mail (3%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poplar, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Hackney, Paddington, London, Poplar, Barnet, Ilford, City of Westminster, Bexleyheath, Newham, Romford, Harringay, Enfield Town, Dagenham, Hampstead and Croydon.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomHackney Internet
United KingdomHackney Internet
United KingdomHackney Internet
United KingdomPaddington Wi-fi
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poplar, England

Latest outage, problems and issue reports in Poplar and nearby locations:

  • Edd1203 Eddie🇬🇧🇪🇺 (@Edd1203) reported from Camberwell, England

    @jamiepattenden1 @virginmedia Had the same issues with mine. Router would reboot between midnight - 1am for about a month then stopped.

  • RaymondBarker4 raymond Barker (@RaymondBarker4) reported from East Ham, England

    @virginmedia We are sick of the constant interruption to our service time for a change me thinks

  • raesnothere1 raesnothere (@raesnothere1) reported from Hammersmith, England

    @virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone

  • casterazucar Caster Azucar (@casterazucar) reported from Hackney, England

    @virginmedia any chance of a day without the internet going down? We're out again on EL5

  • ScottGentle14 Scott Gentle (@ScottGentle14) reported from Camden Town, England

    @virginmedia I am on the Whittington Estate in N19. Many, if not all of Sandstone have had major issues with no tv or internet whatsoever. It’s not just a day or 2. It’s been off for at least a week. We have engineers out once a week only to be told that the main issue is outside

  • Gavarnos Gavin Mac (@Gavarnos) reported from Croydon, England

    When you wake up and realise it’s not virgin media still at fault but your son who to ‘fix’ it has put a pointy thing in the factory reset of Virgin router deactivated modem mode causing total network chaos in the house

  • strutcakes Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @virginmedia Have you read my entire thread? I got a letter saying my complaint was invalid due to lack of evidence - despite the internet outage on 25 June making BBC, Guardian and Sky News. Can you please direct me to how I can escalate this?

  • acamarama ivana croissant (@acamarama) reported from Hackney, England

    @virginmedia This same letter twice. Service kept cutting out for while street through April/ May/ June but mostly less than 24 hours. When was more than 24 hours your website was down for logging claims. Was just impossible to speak to anybody so I withheld payment not getting service

  • marie_haggerx 𝕞 𝕒 𝕣 𝕚 𝕖 (@marie_haggerx) reported from Borehamwood, England

    Never had a problem with @SkyUK but when I’m out of contract and @virginmedia could give me a better deal, of course I am going to switch. What I don’t like is how unprofessional the sky agent was about the fact I was switching to Virgin ... NOT NEEDED 🤬

  • strutcakes Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @virginmedia Ok. And on the separate issue of your call centre operative hanging up on me, who can I contact to make a separate complaint? I also then want to discuss either cancelling or downgrading my service as a result of this experience. Please also direct me to the right team.

  • AlexHNGilbert Alex H.N.Gilbert (@AlexHNGilbert) reported from Islington, England

    @virginmedia What about **** customer service and no ****** every answering. Doing much about that?!

  • _alexandrakirk Alexandra Kirk (@_alexandrakirk) reported from Tottenham, England

    Hey @virginmedia we've got no internet in N6, restarted the hub and all that jazz - any issues in the area?

  • 8twisden Michael Way (@8twisden) reported from Camden Town, England

    @SallyGimson @virginmedia @bt_uk BT not bad and v easy to contact

  • strutcakes Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @virginmedia 1/2 I’ve received a written response from your team about an ongoing complaint due to lack of service when your systems crashed a few months ago. Apparently you won’t be processing my complaint as I didn’t register a problem at the time. Let me explain why I couldn’t

  • CalfosDrive Papa J (@CalfosDrive) reported from London, England

    @virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.

  • Michaelhlamb Michael Henry Lamb (Mike TV) (@Michaelhlamb) reported from Poplar, England

    @virginmedia hello. Internet down on the Isle of Dogs. Are you aware of any issues?

  • MarkAJTaylor Mark Taylor (@MarkAJTaylor) reported from Wandsworth, England

    @virginmedia Tried texting this number twice but no reply. I have no been trying to cancel my broadband contract for a _month_ but no one from @virginmedia will speak to me.I even tried calling the # on the outstanding bill e-mail but it will only automate taking your money not let you leave

  • casterazucar Caster Azucar (@casterazucar) reported from Hackney, England

    @virginmedia Not exactly the same time. But I've logged the outages on my account, and they've also been listed as network faults (engineer going is on the way etc)- so nothing to do with the router or home network.

  • laurencegrinyer Laurence Grinyer 🇪🇺🏳️‍🌈 (@laurencegrinyer) reported from Camberwell, England

    @Luciaroperez @virginmedia A looooong hold (and lots of online dead ends) but lovely people on the phone - as is always the case with these things. Poor systems, nice people.

  • LynetteSzeto Lynette Szeto-Martinez (@LynetteSzeto) reported from Islington, England

    @virginmedia Yesterday I wasn't able to work because the internet went down and this afternoon the same. You offer very unreliable service. What can you do for me?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MacScotland4 Mac :: Scotland (@MacScotland4) reported

    @virginmedia I'd like to post back the kit you installed with super dooper gold cables bcs the 1st guy you sent was drunk I kicked him out; drilling holes & sobriety stuff. You cut me off when I was out of contract but I'm now "in contract" BCS I didn't cancel when cut off. Genius scheme

  • ArcticFox1977 ArcticFox19779 (@ArcticFox1977) reported

    @virginmedia I wish I could celebrate. Fue to no engineer to sort my 2 month issue I can't 😞

  • SJ48938715 SJ (@SJ48938715) reported

    @virginmedia I can see this has just been updated. It does not let me record loss of service without ringing - can you do this for me? No internet since 6pm!

  • KitemanX Kiteman (@KitemanX) reported

    @virginmedia @oxongardengirl A poor attitude to security like this potentially primes customers to be scammed, since originating phone numbers can be spoofed. You ought to set up two sets of security questions: one for customers to prove their ID, and one for you to prove yours if you call us.

  • KimboPercy KimHumsTeacher (@KimboPercy) reported

    @virginmedia Who knows? I got BB and phone last November. Phone line has never worked. Can’t log in online. Can never get a contact for anyone. Generally poor service.

  • hjnaps Hamers ☘️ (@hjnaps) reported

    @virginmedia I've just spoken to my grandad who said someone was up today and fixed some wires. 1. I had said that yes the wires were left in a mess from the original visit but the main issue was that the engineer had moved the phone and his personal alarm into a room where he couldn't hear

  • arthurmillar arthur millar (@arthurmillar) reported

    @virginmedia the standard of service at virgin is abismal. A customer for 30 years and I've been lied to 3times to upsell @O2 Sim in last week and had 4 different contract arrangements sent only to have services switched off since Friday 17/06 until 23/06. Please get in touch

  • HelenRParry Helen Forbes (@HelenRParry) reported

    @virginmedia Up shot is im paying more than I was 3 weeks ago, for the same service, and being charged for the solution. Have replied to the complaint ‘resolution’ and not even received acknowledgement.

  • ArcticFox1977 ArcticFox19779 (@ArcticFox1977) reported

    @virginmedia Is one of your prizes a virgin engineer to fix my 2 month issue??

  • sasparella88 Sarah Field (@sasparella88) reported

    @virginmedia how do you cancel your broadband contract when you can’t even have a conversation on the phone after 40mins on hold for the phone to be answered and put down! Terrible customer service. Dm required!