Virgin Media

Virgin Media Outage Report in Poplar, Greater London, England

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The latest reports from users having issues in Poplar come from postal codes E14.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Poplar, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Poplar, Greater London, England 02/07/2026 05:20

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (20%)

    Wi-fi (20%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Poplar, Greater London, England

The most recent Virgin Media outage reports came from the following cities: Poplar, Croydon, London, Welling, Hackney, Islington, Leyton, Romford, Orpington, City of Westminster, Dagenham, Ilford, Newham, Wandsworth and Southwark.

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City Problem Type Report Time
United KingdomPoplar Internet
United KingdomCroydon Internet
United KingdomLondon Internet
United KingdomWelling Wi-fi
United KingdomLondon Internet
United KingdomHackney Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Poplar, England

Latest outage, problems and issue reports in Poplar and nearby locations:

  • KeaneMJ ♻Michael J Keane ♻ (@KeaneMJ) reported from Lambeth, England

    @virginmedia Hottest day of the year and VirginMedia rang me up and then put me through to someone else. Left me hanging twice so far. Thought service was cancelled but money still coming out of account. I'm just trying to get email address to write to. It isn't hard.

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Stratford, England

    @BBCWatchdog Can you look into @virginmedia appalling service and dreadful customer service. This is my 7th day with out internet and all I get is fobbed off. Not acceptable service. #virginmedia #fixmybroadband #poorcustomerservice

  • DWarwick19 D Warwick (@DWarwick19) reported from Enfield Lock, England

    @virginmedia I've sent you a message and am being ignored I've spent 6 hours on the phone over 4 days trying to get connected to virgin and still nothing I've been hung up on twice and no one is sorting the problem I would like someone to call me back ASAP on 07765703606

  • JCunninghamUK Jordan Cunningham (@JCunninghamUK) reported from London, England

    @virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated

  • brazenprods brazen productions- jules hussey (@brazenprods) reported from Camberwell, England

    And although operative insists there is no local issue, 5 people in my street have no @virginmedia

  • UKmatC Mat Carey (@UKmatC) reported from City of London, England

    Update on this; This is a suspected external/public IP address issue, not @Control4 issue. Still awaiting resolution from @virginmedia as to why I cannot access many websites (Captcha issue) or login to most accounts / tunein etc. #Control4 @Control4_EMEA #virginmedia

  • Tunjihi_MCFC MrMystical (@Tunjihi_MCFC) reported from Tottenham, England

    @virginmedia what is your customer service email address

  • gouldydl Dawn Gould (@gouldydl) reported from Dartford, England

    @virginmedia is there a problem with your phones, twice in the q and both times cut off. 😡

  • TheLostArsenal Reo (@TheLostArsenal) reported from Tottenham, England

    Time to get rid of @virginmedia Premium service with shitty internet. Never had a stable internet connection with them

  • tonypaulway Tony Way - Bloke off the telly (+Films) (@tonypaulway) reported from Hackney, England

    @profanityswan I mean, his pinned Tweet is a public complaint to Virgin Media customer service from 2016. So that’s what your dealing with.

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Ilford, England

    @virginmedia Day 7 without internet! Just has the following from you which is simply false:- Virgin Media Outage Update - ID: F007272603 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team

  • mgrazia_baf sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋 (@mgrazia_baf) reported from London, England

    In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband

  • Nikhil_Saglani Nikhil Saglani (@Nikhil_Saglani) reported from Barnet, England

    @virginmedia Be nice to get an answer on the phone as to why I’ve been charged £60 for leaving despite you guys not being able to service our new house - and telling us we’d face no leaving fee. Sat on hold three times for 30+ minutes. Great service!

  • BronBron283 Bronwyn MacDonald (@BronBron283) reported from Merton, England

    @virginmedia your customer service is shocking! Been trying to fix my WiFi (no internet connection). You won’t send someone to help but rather send a letter on “how to fix it” Gone are the days of actual help instead I’m being spoken to like I’m stupid.

  • Margare7a Margareta Dovgal (@Margare7a) reported from Hammersmith, England

    Hey @virginmedia - I was charged £15 on July 19 for Virgin Media WiFi on the London Underground. But the pass isn't showing on my account. I'm not a Virgin customer, so go in circles on the menu when I call customer service. Please help!

  • willrostron Will Rostron (@willrostron) reported from Merton, England

    @virginmedia I’ve had over 6 months of having poor WiFi where it cuts outs and has to be rebooted every other day (twice today already!). I want a technician to come out and sort ASAP as my family mobile bills are through the roof due to using data plan instead at home!

  • willrostron Will Rostron (@willrostron) reported from Merton, England

    @virginmedia what is up with your customer service line! After the automated bits get told that everyone’s busy so get music. no voice updates “we will be with you soon” or “you have x mins to wait”. Tried 3 times over 20 mins - my WiFi is rubbish and if not fixed I will leave

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Ilford, England

    @AngelaMust @stoibee @virginmedia Tell me about! I know no service is 100% but this is ridiculous #whatajoke #poorcustomerservice

  • trickyvondickie Tricky (@trickyvondickie) reported from Kensington, England

    @virginmedia trying your text service now

  • DWozza Wozza (@DWozza) reported from Merton, England

    @virginmedia Nope not listed there, only happening on channel 406, audio keeps cutting out and the screen flickers, tried it on 2 different TVs and having the same issue

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • MarkMjclfc mark cullum (@MarkMjclfc) reported

    @virginmedia the first agent stopped responding and never gave me what i was asking for, the second just pasted me to someone else when i asked why there was an installation fee and im chatting with the 3rd agent now

  • YungSpvnach JLT (@YungSpvnach) reported

    I had Hyperoptic for 3 years and never had an outage. Had to move to @virginmedia in my new place and there are at least 1/2 outages a month. Some big company like that can't even keep the internet stable 🙄

  • mapofnmjn bennie⁷ (@mapofnmjn) reported

    virgin media you do realise this internet down and up service is getting ridiculous now ? @virginmedia

  • Lewis_1417 Lewis (@Lewis_1417) reported

    @virginmedia I’ve turned off 5G so I will see how it is only on 4G. I know it isn’t the phone as the signal with my previous supplier was absolutely fine.

  • russja64 James Russell (@russja64) reported

    @virginmedia What is the issue, please explain (without any nonsense)?

  • DPMartin1980 Damian Martin (@DPMartin1980) reported

    @virginmedia Intermittent fault that’s persisted for 3weeks and it’s a known issue

  • amyrebeccatweet Amy 🧣🪩 (@amyrebeccatweet) reported

    @virginmedia Sick of calling in every month it’s a waste of time as it’s never resolved. We changed contract in sept 22 yet have been charged 50pounds each month. Last time I called the guy even sent us email confirmation that we should be paying 22 pm so why are we still being charged 50?

  • kazt82 Karen Kersley (@kazt82) reported

    @virginmedia It’s a wifi connection. Also having problems watching on the tv downstairs which is located right next to the hub. I used to have M200 and had no issues at all, even with 6 of us using the WiFi at the same time. Upgraded to M600 and have had issues since and only myself online

  • ShtBlackwood Rt Hon Sir Quasimodo Esq. Blah Blah Blah (@ShtBlackwood) reported

    @virginmedia It's ****. You called me, in my own home, on my land line. I am not a robot and will never bow to nonsensical bureaucratic tripe.

  • EricaWeir18 Erica Weir (@EricaWeir18) reported

    @virginmedia Service outage is all I’m being told