Virgin Media Outage Report in Poplar, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Poplar come from postal codes E14.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Poplar, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Poplar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 24: Problems at Virgin Media
Virgin Media is having issues since 03:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Poplar, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Croydon, London, Hackney, Southwark, City of London, Hammersmith, City of Westminster, Hampstead, Ilford, Greater London, Camden Town, Borehamwood, Enfield Town, Paddington and Poplar.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Croydon |
Total Blackout | |
| London |
Internet | |
| Hackney |
Internet | |
| Southwark |
Internet | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Poplar, England
Latest outage, problems and issue reports in Poplar and nearby locations:
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Joy Balfe
(@Joybalfe) reported
from
Croydon, England
@virginmedia biggest pile of shite. Every single day there is an issue. Time to head off to pastures new. I am done!
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jordan
(@wharfyoung) reported
from
Poplar, England
just spent 3 hours on the phone with @virginmedia trying to get an early termination fee waived (for an account which they cancelled) only to be passed to about 8 departments, and then be told it’s not possible and I’d have to make a complaint.. make it make sense pls
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Timothy Firmager
(@timmy_uk) reported
from
Camden Town, England
@virginmedia hi, i’ve been getting broadband of only 60% of the package speed I am paying for, since I joined. I called call centre last week and no resolution. Please help
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia Advised to pay extra for a booster. Router is in the centre of a two-up-two-down and the signal doesn’t fill the house either.
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Rita Gulrajani ⫩
(@rita_gul) reported
from
Enfield Lock, England
@virginmedia Not satisfactorily no! Said all appointments were cancelled but never bothered to advise us!
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Tina Clark
(@Tinalc69) reported
from
London, England
Not very good @virginmedia complaint C-2901212518 emailed to say they tried to call. No they haven’t. No incoming calls registered and nothing on my mobile! Didn’t even remotely address the complaint in the email. Please call me!
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Lynette Szeto-Martinez
(@LynetteSzeto) reported
from
Islington, England
@virginmedia It was slightly better, but not much. I WFH, like most ppl and during meeting calls the internet connection is atrocious. It's not professional and frustrating. I end up hotspotting my phone. Thinking of cancelling contract if issue persists #internetIssues
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JW
(@JXMSZ) reported
from
Croydon, England
Is everyone’s Virgin Media internet still not working?
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ian
(@IanBorrett) reported
from
Lambeth, England
Still no TV or WiFi. @virginmedia are complete crap. Avoid at all costs.
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia Distortion/pixelated screen, ongoing for almost 1 yr. engineer came to ‘fix’ (not fixed), sent new TiVo box to fix (not fixed), on hold for hours on end to report then told basically nothing else they can do! Trying to watch football atm and it’s impossible.
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ruth bankover
(@rbcurly) reported
from
Borehamwood, England
@virginmedia please advise what is happy in our area. The #wifi is not working. All internet services are down #help #virginmedia
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@weyland76 @virginmedia I don’t hold out much hope, plus their overseas call centres really puts me off calling them. It’s always a bad line with applying sound.
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Ollie Toogood
(@OllieToogood) reported
from
Islington, England
@virginmedia Question: Why is your customer service so awful?
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ROB FARACE 💙
(@REDROBB1967) reported
from
Barnet, England
@virginmedia hi are there problems in N12 London area? I’ve lost tv & broadband but status page says everything is working ok? Help please
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Steven Wilson
(@swilsonnews) reported
from
Wandsworth, England
Surprise, surprise, @virginmedia... your internet service has dropped out. Again. When are you going to improve?
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia It’s intermittent and when working has no range. It goes from working at short range, to not working at all. Can someone from cancellations phone me please?
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Miranda Dobson
(@MirandaDobson) reported
from
Camberwell, England
@virginmedia it's been 7 days, 4 phone calls of over an hour each trying to have broadband installed - and now you can't even efficiently help me to cancel my account. Service & communication is shockingly bad!
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Andy Shemilt
(@andyshem) reported
from
Eltham, England
@virginmedia just spent 20 mins (15 on hold) to be told nothing can be done about my intermittent wi-fi signal. Upon asking to be transferred to Cancellations department, was put on hold and then hung-up upon. HELP @MartinSLewis
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jackie wilkin
(@jaykayred) reported
from
Merton, England
@virginmedia If they could do that I’m sure they would have been able to fix it, so no.
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Chris 🏳️🌈
(@strutcakes) reported
from
Lambeth, England
@ant_917 @virginmedia Was it one of the overseas call centres by any chance? They’re awful - I’ve had to get tech support from them recently and I also got moved from pillar to post.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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IanEastLondon
(@ianeastlondon) reported
from
Poplar, England
How do I urgently my @virginmedia broadband hub. My broadband keeps dropping. Help!!!!!!! I keep getting thrown out of urgent NHS meetings.
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Tony Dyson
(@tony_dyson_) reported
@virginmedia Given I’m allegedly “still in a queue “ for something raised last Friday (today being 2 working days later), I’d hazard a guess that your bot is useless and your customer service is therefore rendered pathetic. How long is “not instant” before it becomes “continental drift”?
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DJM
(@BigDaveDrums) reported
@LozzaFox @virginmedia are an absolute shitshow of a company. Never look after loyal customers and the service is useless!
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Bobby Kalsi
(@bobby_kalsi1) reported
@virginmedia Hi, I filed a complaint 18 November. It was about an offer which I had taken out but not received. When I spoke to someone last month, I was told it is now sorted and given a reference number but I am still being charged. Been waiting for a managers call since Saturday
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Nicky Overgaard
(@NickyOvergaard) reported
@virginmedia I think you live in fantasy land. 4 times (so far) you have emailed me to tell me my complaint is closed after a chat. On each occasion we have NOT had any conversation and no one has contacted me at all to resolve the complaint I raised in June.
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Steve
(@insanethinking) reported
@virginmedia SORT YOUR ******* WEBSITE OUT! STUCK IN A ******* LOOP GOING AROUND IN CIRCLES! 5 HOURS ON GOD DAMN CHAT ON FRIDAY ONLY TO FIND OUT THIS MORNING YOU DIDN'T UPDATE ANYTHING! HAD ENOUGH NOW CAN'T EVEN MAKE A PAYMENT! WASTING MY ******* TIME! #YESIAMPISSED
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Kevin Johnson
(@dida4g) reported
@virginmedia just moved from another network to Virginmobile, texts to my partner also on Virginmobile do not go through.
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Becky
(@Trev_vamp) reported
@virginmedia I already have done. Need to speak to someone on the phone but can’t call out and still haven’t heard back from anyone on the text service
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HNPR
(@HNPR4) reported
@LozzaFox @virginmedia Have an in service day
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Steve
(@insanethinking) reported
Hey @richardbranson your @virginmedia customer experience is HORRIBLE! You are about to lose a customer! Hours and hours of time down the drain that I haven't got to sort out issue after issue getting nowhere. Frustrating and disappointing!