Virgin Media

Virgin Media Outage Report in Enfield Lock, Greater London, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Enfield Lock, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Enfield Lock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Enfield Lock, Greater London, England 05/29/2025 18:00

May 29: Problems at Virgin Media

Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (17%)

    Wi-fi (17%)

  3. Total Blackout (13%)

    Total Blackout (13%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Enfield Lock, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Newham, Acton, Harlow, Chigwell, Ealing, Enfield Town, Bermondsey, Tower Hamlets, Leyton, Hackney, Holborn, Camden Town, City of Westminster and Chingford.

Loading map, please wait...
City Problem Type Report Time
United KingdomLondon Total Blackout
United KingdomLondon Wi-fi
United KingdomNewham Internet
United KingdomLondon Internet
United KingdomActon Wi-fi
United KingdomLondon Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Enfield Lock, England

Latest outage, problems and issue reports in Enfield Lock and nearby locations:

  • AlexHNGilbert Alex H.N.Gilbert (@AlexHNGilbert) reported from Islington, England

    @virginmedia My broadband not working properly

  • bazzau73 🍩🍩🍩Barrie⚽⚽⚽ (@bazzau73) reported from Romford, England

    @virginmedia And its gone again. Really is an awful service. Your status page is not in real time as i speak to your operators who confirm an outage but your status page says everything is fine

  • digs9292 JBailey (@digs9292) reported from Welwyn Garden City, England

    @andygoldstein05 @VirginAtlantic Same with @virginmedia worst company in the bloody world.

  • bazzau73 🍩🍩🍩Barrie⚽⚽⚽ (@bazzau73) reported from Romford, England

    @virginmedia And its gone again @virginmedia an absolute joke of a service

  • digs9292 JBailey (@digs9292) reported from Welwyn Garden City, England

    @SkyUK help me out guys. @virginmedia are awful. Need new TV and Broadband.

  • keith319 Keith (@keith319) reported from Camden Town, England

    @virginmedia Would have been useful a week ago, but as of now, service is as it should be. Been very patchy over the last week though, so don’t know what’s causing this.

  • _StephenJDavis Stephen John Davis (@_StephenJDavis) reported from Islington, England

    @virginmedia paying for 100mbs broadband. Consistently getting below 10 and very often below 5. You sent an engineer who said our entire building had a problem and it would be fixed 2 weeks ago.

  • boilourdenim 𝖘𝖍𝖔𝖗𝖙 𝖐𝖎𝖓𝖌 🦖 (@boilourdenim) reported from East Ham, England

    @virginmedia haven't had internet for a couple of hours and your website sends me round in circles, please help.

  • Janine_Moulton Janine Moulton (@Janine_Moulton) reported from Walthamstow, England

    @virginmedia Their customer advisors give the wrong information and there is no accountability. The absolute worst disgusting unprofessional and unhelpful customer care and service.

  • bazzau73 🍩🍩🍩Barrie⚽⚽⚽ (@bazzau73) reported from Romford, England

    @virginmedia Not sure what this will do. There has been regular outages in the area for over a week. Your call centre told me today that this should now be fixed and will not reoccur. We will see if this is the case when the service eventually returns.

  • dadzoola dadzoola (@dadzoola) reported from Tottenham, England

    @virginmedia @AnitaaAnderson Have to say, our experience of Virgin Media was of extraordinarily poor customer service. I generally have sympathy for staff working in contact centres, but with Virgin, it seemed as though a culture of contempt and arrogance was hopelessly embedded in it's corporate DNA.

  • Janine_Moulton Janine Moulton (@Janine_Moulton) reported from Walthamstow, England

    @virginmedia absolutely the worst and most unprofessional unhelpful and disgusting company when it comes to customer care and service

  • Ashirane Ayako (@Ashirane) reported from Camden Town, England

    @virginmedia it’s been three days we’re experiencing broadband and TV service. People are working remotely and heavily rely on the virtual communications!!!

  • burgess32 helen burgess (@burgess32) reported from Harlow, England

    Absolutely disgusted that @virginmedia feels it’s ok to cancel installing my nans landline not once but twice and give a new installation date of 10th September. For a landline she desperately needs for an emergency pendant.

  • phoeberodwell Phoebe (@phoeberodwell) reported from Islington, England

    @virginmedia once again having issues with the WiFi - apparently no problem in the area but it's continually dropping out, had a 30min outage this morning. Flatmate *trying* to work from home!

  • LibertyLndnGirl Sasha Wilkins (@LibertyLndnGirl) reported from Camden Town, England

    @chrisjrob @virginmedia I really took great exception to wasting my time with the guy on the phone who would not go ahead and cancel and kept blatantly ignoring me when I told him I wasn’t giving him any information about my movements or reasons for cancelling

  • LibertyLndnGirl Sasha Wilkins (@LibertyLndnGirl) reported from Camden Town, England

    @virginmedia I understand that they are salespeople and they have an obligation to try to upsell me I had to tell him eight times that all I wanted to do was cancel my account and he would not listen to me. It is outrageous

  • LibertyLndnGirl Sasha Wilkins (@LibertyLndnGirl) reported from Camden Town, England

    @virginmedia And by the way even the guy on the chat told me he agreed with me and that there was clearly no information on how to cancel on your actual how to cancel page on the website. Which I believe is against Ofcom regulations

  • bazzau73 🍩🍩🍩Barrie⚽⚽⚽ (@bazzau73) reported from Romford, England

    And now we have no internet at all. Always such a fantastic service from @virginmedia. What a rip off

  • ianmckennaftrc Ian McKenna (@ianmckennaftrc) reported from Islington, England

    Service 4 @virginmedia customers is in total meltdown have had 4 significant service failures of service since #Lockdown trying to call to cancel my service but they just put me in a loop. Happy to case study on how poor #VirginMedia for any journalist followers please DM me

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • Poddddddd Jamie Gilbey (@Poddddddd) reported

    @virginmedia No devices for a wired connection. Wireless terrible again today.

  • AnthonyBunnage Ant (@AnthonyBunnage) reported

    @virginmedia No, I raised 1 on the phone .... which your tosser closed down without doing anything. I then did a different complaint via web form (twice) which you have no record of. Sort yourselves out! You are just digging a hole, get this resolved. I want to be contacted.

  • Melissnahhhhh bad girl summer 🤠💩💜🖤✋🌈🏳️‍🌈🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Melissnahhhhh) reported

    @virginmedia Aye in another 3 hours I'm not having it You've lost a customer Bye

  • cliffmcc Cliff McCollum (@cliffmcc) reported

    @virginmedia The status page only confirms what I already know: it’s down. I’ve lost hours of connectivity, and used many GBs of mobile data, since problems began in spring. Rock-solid reliability has become worse than I had with BT.

  • baroquebird Baroque Bird (@baroquebird) reported

    @virginmedia My account details got corrected; internet still not working. A neighbour has raised a case so will register mine once the account changes flow through. Not much to be done in the meantime I think. Thanks for checking in though!

  • emmahiggins01 Emma Higgins (@emmahiggins01) reported

    @virginmedia Internet has gone down in KT2 again! Any update on cause or estimated fix time?

  • AfroglobalTrade AfroGlobal Trade (@AfroglobalTrade) reported

    @virginmedia On Tuesday I was told the issue was that I had 8 devices that used internet in my house, to my surprise I’ve not acquired any new extra ones for all years I’ve been with you. Your advisor was just trying to dodge bullets with a futile non valid excuse .

  • Catlord568 Catherine Lord (@Catlord568) reported

    @virginmedia I was on to you for several hours yesterday. I didn't get my landline back. I tried to run the diagnostics page but this is broken. I cannot book an engineer online. Could you please give me the link to book an engineer online?

  • mancmaestro Jonny (@mancmaestro) reported

    @SkyHelpTeam @sky really disappointed in your customer service, was looking to renew full sky Q package if price agreeable - but when presented retentions with a cheaper price on your own website was told "to go to new sales instead". Do I need to go to @virginmedia or #BT?

  • DaedricValkyrie Stace of Spades 🏳️‍🌈🏳️‍⚧️ (@DaedricValkyrie) reported

    @virginmedia Sorry for the late response. There's no issue with the service status. I recently swapped from another network to Virgin Mobile, would I need to set it up manually?