Virgin Media Outage Report in Enfield Lock, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Enfield Lock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Enfield Lock, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 6: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Enfield Lock, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Poplar, City of London, Wembley, Camden Town, Barking, City of Westminster, Newham, Enfield Town, Ilford, Westminster Abbey, Brent, Islington, and Paddington.
| City | Problem Type | Report Time |
|---|---|---|
 London
|
Internet | 6 minutes ago |
|
Hackney
|
Internet | 1 hour ago |
|
London
|
Internet | 4 hours ago |
|
London
|
TV | 6 hours ago |
|
Poplar
|
Internet | 14 hours ago |
|
London
|
Wi-fi | 16 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Enfield Lock, England
Latest outage, problems and issue reports in Enfield Lock and nearby locations:
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Andy Cairns (@andycairns) reported from Romford, England@virginmedia No issues. Ran the test and it didn’t find anything either. Still no internet. Wired and WiFi devices.
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Edward Baran (@edward_baran) reported from Kensington, England@LynseyAnneWhite @virginmedia Just cancel and take your business elsewhere . I just waited on the line for over an hour to talk to someone offshore who could not explain the constant faults
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Greg Phillips (@bingosbadingos) reported from City of London, England@virginmedia is nothing short of a disgrace. Customer service worst I have ever encountered.
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360 home security (@360homesecurity) reported from Stratford, England@virginmedia hi can you tell me is there a actual software update occurring in the East Ham area maybe outram Road East Ham London E6 as I've been getting my green signal flashlight flashing for the last 2 days
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360 home security (@360homesecurity) reported from Stratford, England@virginmedia Good evening would you be kind to tell me if there's a software update occurring on your hub router number three in the area of East Ham London E6 1JP outram Road as I have been getting a green signal light flashing for the last 2-days
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Edward Baran (@edward_baran) reported from Kensington, England@virginmedia Just now. The service is appalling. They have no up-to-date info on faults, they can’t explain why faults often happen in SW5 9, and point blank refused to put me through to someone who could explain the faults, and also refused my request for a call back from a Uk based manager
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Richard Moses (@Richardjmoses) reported from City of London, England@virginmedia Thanks. I don’t mean I set of guidelines. I mean an internal process flow for how complaint unsealed managed. For example I have raised a complaint. I call up, get to you offshore team, and they cannot see my complaint or put me through to anyone
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Hussein Khan (@HusseinKhan11) reported from Enfield Lock, England@virginmedia why is ur internet so ******* shit all the time
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Edward Baran (@edward_baran) reported from Kensington, England@LynseyAnneWhite @virginmedia @Ofcom When they cannot even run a consistent broadband and tv service in central London you know they’re an unreliable organisation . Plus you cannot get through to customer service . On hold for hours and when you do get through you get someone rude who cannot communicate
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🎃🕸️Join the Euro & Schengen🕸️🎃 (αngus) (@hibouxchouette) reported from Enfield Lock, EnglandToday's joint winners of the award for most reprehensibly shit customer service are @FT and @virginmedia. @ThreeUK lose out by a whisker.
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Suresh halai (@sureshhalai) reported from Ilford, England@virginmedia broadband gone done again, absolute rubbish service, sky come and get me please
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Sarah Garfinkel (@DrSFink) reported from Islington, England@virginmedia Mum said she spoke to an operator who ran some checks. They confirmed there was a fault, but they couldn’t proceed because mum had forgotten her password. They said they would send the letter, this was over a week ago. Thanks for your help.
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Tracey Lambert (@traceylambert69) reported from Romford, England@virginmedia Yes there is a fault and it seems your telephone person could not tell us this.....disgusting service.
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Sacha Coward (@sacha_coward) reported from Walthamstow, England@moogal Also... real talk. IPhone... Virgin Media doesn’t love you, he never will. He just can’t connect with you. You know this. You really need to quit him.
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Edward Baran (@edward_baran) reported from Kensington, EnglandIf you’re considering getting broadband / tv in SW5 central London don’t bother with @virginmedia. The service drops out almost daily for many hours and the customer service is non existent @ofcom
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Richard Moses (@Richardjmoses) reported from City of London, England@virginmedia Also you send me a text saying Hello, it s Virgin Media here. We have an update on your complaint and we will call you shortly to talk you through it.Thanks. I called up and you had no idea about the complaint
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Elias Chris Christodoulou (@Chrisveria) reported from Enfield Lock, EnglandVirgin Media have let me down
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2Ø2Ø (@ellisdawg) reported from Hackney, England@gregstanley1994 @virginmedia Nah the disrespect slow internet and they just called you Stanley 😤
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Deborah Holland (@holland2702) reported from Camden Town, England@virginmedia No fault listed. As stated this is a long standing issue.
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Edward Baran (@edward_baran) reported from Kensington, England@WaveNathan @virginmedia Same for me tonight . No tv or broadband in sw5. It’s the third or fourth outage in as many days
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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AAUTD (@2020AAGAMER) reported@virginmedia Talking about mountains and castles when your service is unreliable at street level...
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Sophie Vince (@sophielou28) reported@virginmedia your new 360 TV is so confusing! And the remote is noisy! Ah well at least I'll save a fortune when I cancel the whole bloody lot! #ifitsnotbrokedontfixit
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Phil Jacks (@100Phish) reported@virginmedia my internet is down. Please DM me asap. What’s going on
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🔰 Totally Man Utd™ 🔰 (@TotallyMUFC) reported@virginmedia Yes. Is it really too much to ask that you have enough staff to help customers? Awful service
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Ana (@ana_aisq) reported@virginmedia same issue 12h of no Wi-Fi, no idea when it will be fixed
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🔰 Totally Man Utd™ 🔰 (@TotallyMUFC) reported@virginmedia @C4Gogglebox You have anyone actually on WhatsApp or is that just to pretend to have a customer service team.
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Jeff Forshaw (@JeffForshaw) reported@virginmedia I upgrade to v5 router but now need Wi-Fi pods resetting but I need to give serial numbers of pods but a) these are long details b) your call quality from 150 is crap and difficult for either to hear… I tried using WhatsApp comms but no tech available! Any ideas??
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🔰 Totally Man Utd™ 🔰 (@TotallyMUFC) reported@virginmedia Broadband not working, no one on WhatsApp, can't get through on the phone, nothing. Worst service I've ever received, honestly you lot are a ******* joke.
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Beddo (@biccester) reported@virginmedia my mums 85 with memory loss she can’t remember password and we can’t cancel her renewal she’s on a pension and can’t afford the price increase from £47-£74 need help
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Collette Elliott (@coll34) reported@Virgin took £115 out of my account at the beginning of the month yet they cut me off. I’ve sent proof of my bank statement saying they have took it yet they are saying it hasn’t been paid. No one can put me in touch with anyone who can help me @virginmedia your a joke