Virgin Media Outage Report in Enfield Lock, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Enfield Lock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Enfield Lock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (18%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Enfield Lock, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Hackney, Ilford, Paddington, City of Westminster, Wembley, Romford, City of London, Enfield Town, Camden Town, Harlow, Islington, Ealing, Tower Hamlets and Waltham Forest.
| City | Problem Type | Report Time |
|---|---|---|
 Hackney |
Wi-fi | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| London |
Internet | |
| Hackney |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Enfield Lock, England
Latest outage, problems and issue reports in Enfield Lock and nearby locations:
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Eddie Seber
(@turboeddie08) reported
from
London, England
@virginmedia Btoadband not working, postcode Rm10 8JT
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
Are they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@
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Edward Baran
(@edward_baran) reported
from
Poplar, England
@deborah_bonetti @virginmedia I live in sw5 and have been without broadband all day: I have been utterly appalled at the rudeness and ineptitude of their customer services people.
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!
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Nada Shakour
(@NadaShakour) reported
from
Kensington, England
@virginmedia So day 3 still no internet. Ur team promised to deal with it this morning at 10. Of course nothing happened and no one called. Now call centre telling me that there’s another outage in my area. Gave me a number to file a complaint. Ridiculous !!!
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ANT
(@pantsant) reported
from
Camden Town, England
@virginmedia Unlike your service, which never arrives!
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James Everington
(@jeverington) reported
from
Camden Town, England
@pardel @virginmedia I haven’t been able to register with Virgin Media for days. There seems to be a silence from @virginmedia on any issues.
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Nada Shakour
(@NadaShakour) reported
from
Kensington, England
@virginmedia We lost internet Friday night. Today Sunday morning support team say issue fixed in area and so created a new ticket nbre giving YOU another48hrs to solve it and at same time saying engineer will call within 3hrs. No call. Support unable to help. No Senior to speak to.
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ANT
(@pantsant) reported
from
Camden Town, England
@virginmedia Much like many people’s internet and tv service tonight!
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Edward Baran
(@edward_baran) reported
from
Poplar, England
@alandavies1 @virginmedia Having just experience this call centre I must agree. The level of unprofessionalism rudeness and incompetence was staggering. Especially towards a loyal customer of many years’ standing
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Jason Hartley
(@northern_puddin) reported
from
Kensington, England
No broadband since June 27 and told fix by July 9th. In central London. Wow. Just wow. Also despite calls still no explanation just a prepared script in a distant call centre. Internet is an essential service for business in the developed world @virginmedia @richardbranson
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.
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Edward Baran
(@edward_baran) reported
from
Poplar, England
@KatiaDelNegro @virginmedia Yes I am experiencing this too in sw5. Was staggered at the rude stance taken by customer services when I phoned up
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Deborah Bonetti
(@deborah_bonetti) reported
from
Kensington, England
@virginmedia Thanks. The link says there are problems in the area and they should be fixed by 8pm but that’s a whole day using my mobile data instead of broadband! I am really disappointed.
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Edward Baran
(@edward_baran) reported
from
Poplar, England
@KatiaDelNegro @virginmedia Ps I can’t believe they are telling you to check your cables . The entire of sw5 and w8 is down
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Mitchell Feldman
(@feldmannews) reported
from
Hatfield, England
@virginmedia I sent an enquiry to your sales team via your website in regards to a box upgrade and 2 months later still no reply. With your forthcoming price increase I would expect better service. Pls DM to discuss further thx
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anne hill
(@gorgeousuk) reported
from
London, England
...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.
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Edward Baran
(@edward_baran) reported
from
Poplar, England
@LOLRoadhouse @virginmedia I too am appalled at the way I was treated by the virgin media customer services people . Suggest you complain to @ofcom
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ANT
(@pantsant) reported
from
Camden Town, England
@virginmedia Not the Month of good service though! 3 hours and counting of no TV or Internet! #poorservice
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anne hill
(@gorgeousuk) reported
from
London, England
@foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Graeme
(@athousandproj) reported
@virginmedia Yes. Looks fine at the moment. The issue is that it drops for 5 to 10 mins or so. Does not seem like much, but is a real problem when in a meeting. Sometimes just restarting to router works , sometimes I just have to wait. Never had this many outages when with BT.
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Bob Scott
(@BigBobScott) reported
@virginmedia Tried that and the customer service is shocking. I’ve been waiting 6 months. Can you please get a manager to call me!!!
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Customer Service
(@vmbusinesshelp) reported
@tweeny17 @vmbusiness I do apologies for this, that is not how we should be speaking with customers, especially when they're already frustrated with service issues
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Michael Keunhwi Ahn
(@michaelahn94) reported
@virginmedia Seriously ridiculous to ask me to pay £250 in early disconnection fee when I am cancelling because you simply do not provide service for my new flat? Would have made sense if the flat had a virgin media line. This is not how you treat your loyal customer of 2+ yrs
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Jax Chocy
(@Chocuk24) reported
@virginmedia Net & Phone is down in KY1 area, can't contact Virgin because theres no phone line, looked on shortages map nothing showing, been down for over 40 minutes now
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Anzalaena Peerbaccus
(@anzalaena) reported
@virginmedia You know what it's frustrating. Finally fixed but can we ha e least more than one month we don't get any problems with phone line?
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jamie
(@jamie58700140) reported
@virginmedia I have already done that many times and been promised each time that it will be done / without fail and then no resolution. Hence my complaint & tweet. Very disappointing
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Invisible Elf
(@InvisibleElf) reported
@virginmedia Thank you. Please can you pass this down to customer service team as that's all we wanted to do. I don't want to take over the account, I just want to be able to speak to them about my own number. I'll get him to ring up and sort it 👍
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Robboc
(@Footbalifantasy) reported
@virginmedia No they didn't and i did ask what the problem was, their response was that they didn't know and the expect it to clear it self.
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Ken Phillips
(@VicusScurra) reported
@virginmedia Here is a line from my latest email to them: My primary complaint is about the lack of communication, particularly from the installation team. Your remedy for this is for me to contact the installation team.