Virgin Media Outage Report in Enfield Lock, Greater London, England
No problems detected
If you are having issues, please submit a report below.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Enfield Lock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Enfield Lock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (57%)
-
Wi-fi (21%)
-
Total Blackout (10%)
-
TV (7%)
-
E-mail (3%)
-
Phone (2%)
Live Outage Map Near Enfield Lock, Greater London, England
The most recent Virgin Media outage reports came from the following cities: City of Westminster, London, Waltham Forest, Hackney, Ilford, Paddington, City of London, Barnet, Islington, Newham, Camden Town, Wembley, Dagenham, Kensington and Tower Hamlets.
| City | Problem Type | Report Time |
|---|---|---|
 City of Westminster |
Wi-fi | |
| London |
TV | |
| Waltham Forest |
Internet | |
| Waltham Forest |
Internet | |
| Hackney |
Total Blackout | |
| Ilford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Enfield Lock, England
Latest outage, problems and issue reports in Enfield Lock and nearby locations:
-
Jean Rauwers
(@jeanrauwers) reported
from
London, England
@virginmedia getting these emails saying “we are sorry you are leaving” but I didn’t cancel my service with you guys. Should I be worried about it?
-
Alicia Carney
(@aliciaverbs) reported
from
Walthamstow, England
@virginmedia Looping this conversation back into noisy, bottomless support channels and forums isn't gonna cut it. I am fed up from wasting my time waiting on hold for 45-90 minutes only to be told "we've already told you engineers are coming, bye." This is infuriating.
-
Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@virginmedia As I said, I am aware of the contract - however it reflects very poorly from a customer service perspective. You can’t offer a service to the capital city and want to charge me for your lack of coverage. Shocking business practise. #avoid #ripoffbritain @bbcone
-
Hasnat Ahmed
(@hasnat2002) reported
from
Ealing, England
@virginmedia Is there a broadband internet problem in the W5 1JG area. We have been having problems since yesterday (7th May). Working from home is being disrupted as well remote school learning for imminent A-level assessment
-
Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@MartynJohnPR @virginmedia I’m half way through an 18month contract - so it would be slightly more to let in run out. So frustrating as they’re saying it’s a disconnection fee but are the ones forcing me into it as they don’t offer the service
-
DEREK BURGESS
(@derekcburgess) reported
from
Walthamstow, England
******* typical. Self isolating & my @virginmedia Internet & TV have gone down due to some issue in the area. Had just started working my way through season 8 of #SilentWitness.
-
Mbilla Arts
(@Mbilla_Arts) reported
from
Walthamstow, England
@virginmedia There was a fault- already checked. Need to know why this keeps happening - paying £63 a month for a service that hardly ever works!
-
Alicia Carney
(@aliciaverbs) reported
from
Walthamstow, England
@virginmedia There's always engineering work. It resolves a drop in the bucket when there are reported outages every. Single. Day. Not being hyperbolic. We were told we need to call and document every issue. So we do. Every day the automated message says engineers are coming. It's a joke.
-
Peter
(@medicman2011) reported
from
Loughton, England
@virginmedia Of course I'm a customer. It's you renewals call centre that ring twice a day.
-
Simon Bye 🎪🔶
(@UB5simon) reported
from
Ealing, England
@Kezza101064 It's the old equivalent of the wi-fi going down for ages, otherwise known as being a Virgin Media customer.
-
Simon Crowther
(@SCcrowther) reported
from
Hackney, England
Terrible customer service from @virginmedia . Don’t offer coverage at my new house and want £250 to cancel my existing connection. Would be happy to take it with me but they can’t offer a service (that should be their issue not mine). #dreadful #avoid
-
P_R£NZÉL
(@PactzLdn) reported
from
Walthamstow, England
@virginmedia outage🙃, they best reimburse my data as im trying to finish it till this issue is resolved 🤔
-
Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@thealisonedgar I would understand if they offered a service and I was choosing not to take it. They can’t offer a connection in London - it’s not the outer Hebrides. Leaves a bitter taste. Will never go back to @virginmedia
-
Anthony Payne
(@Anthony_Lonres) reported
from
Kensington, England
@virginmedia Your online status reports no faults but as I said in the thread, I have called your support centre at least 10 times & they confirm there is a fault which has been the case since the 2nd of March. I am assured, every time I call, that it will be fixed within 7 days. It never is
-
N19 Local
(@N19Local) reported
from
Islington, England
@virginmedia Virgin Media services - you should treat existing customers as nicely as you do new customers.
-
Huey Morgan Gluten Freeman
(@andypurbrick) reported
from
Walthamstow, England
@LDesesperes @virginmedia Customer service is terrible, no point in making a complaint as they say they'll contact you to discuss but never bother. As soon as an alternative option comes to our address we are leaving
-
Yao Song Ng
(@notquiteYao) reported
from
Islington, England
I love @virginmedia ‘s new initiative to get customers to reduce screen time and experience world. As a customer you will be connected to Virgin Media wireless whenever available and have absolutely no data at all.
-
Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia i have an issue on my broadband...just 2 after i complaint against a openreach engineering. what a coincidence!
-
Simon Crowther
(@SCcrowther) reported
from
Hackney, England
@virginmedia I am not disputing the validity. I am stating that this is dreadful customer service. You cannot offer a connection and therefore I have no alternative. This is reflective of your lack of coverage. The poor customer service certainly means I’ll never be back. A very bitter taste
-
Alicia Carney
(@aliciaverbs) reported
from
Walthamstow, England
@virginmedia Yeah, there are outages. Every single day. I can't remember a day WITHOUT an outage. The only reliable part of my wifi is that my colleagues expect it to be painful talking with me. It's embarrassing. Contract ends in October. You're gonna charge me £250 to leave. I've tried.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Dr. James Mahon, Journalist
(@JamesMahonTV) reported
@virginmedia No issues it says
-
Helen Forbes
(@HelenRParry) reported
@virginmedia what’s the process for escalating a complaint? I’ve spent several hours trying to resolve a diminishing signal issue, had retentions try to upgrade me ‘to solve it’, then fail to reverse the associated cost increase when asked to, and now my emails are being ignored.
-
Charmaine
(@Charmainerice) reported
@virginmedia Hard as they can!? It’s Thursday you are telling me they will fix this. I am assuming I will get money back for all these days effected. It’s not workable
-
Daniel Young
(@youngdannyboy) reported
@virginmedia Yes but I have little faith. The chap on phone, said he did a line test and all was fine, only to end the call saying there’s a known outage will be fixed by 10:45!?
-
Gabriel Barrett-Bunnage
(@BarrettBunnage) reported
I an unable to log into my account as I have not received an account number to log in with and find it next to impossible to contact @virginmedia as the system is highly automated. Due to the shocking service, I want to cancel but I appear unable to. I’m being held hostage.
-
Mark68
(@DaddyCasual) reported
@virginmedia My landline phone has not worked properly for at least 2 months. I've constantly phoned u wasting hours talking to an incompetent operative. Each occasion an engineer is booked which u then cancel stating u found a fault. Still have no landline. Sort it out. Useless
-
rpittham
(@rpittham) reported
@virginmedia I’d rather have internet. 4th day of issues. Customer support is dreadful.
-
Roswell
(@Roswell1960) reported
@virginmedia Thank you , just spoke to the virgin help desk and was told that it may be back in another 1 and a half days ??? Bear in mind that it was allegedly fixed last Thursday evening . So no internet for days. Which means I can’t work either.
-
Leon Owen
(@leonkopite77) reported
@virginmedia My hub is upright and not blocked, I'm using internet 2 metres away and still very very poor. Sometimes I cannot watch recordings from other TiVo box because of slow internet, it's frustrating but I'm paying £75 a month and not getting the service I pay for.
-
Adrian Bradley
(@adebradley) reported
Who at @virginmedia thought that the 'your box is working just fine' light would be Magenta and 'your box has a problem' light should be flashing red.