Virgin Media Outage Report in Enfield Lock, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Enfield Lock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Enfield Lock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Enfield Lock, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Paddington, Enfield Town, Wembley, Hackney, London, Harringay, Finchley, Islington, Ilford, Leyton, Bermondsey, Acton, Ealing, Dagenham and City of Westminster.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Paddington |
Internet | |
| Enfield Town |
Internet | |
| Wembley |
Internet | |
| Hackney |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
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Virgin Media Issues Reports Near Enfield Lock, England
Latest outage, problems and issue reports in Enfield Lock and nearby locations:
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@AnotherRunHQ @virginmedia Same in London sw5. They won’t even acknowledge the issue
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@drewthescrew @richardbranson @virginmedia @Ofcom Agree. To be honest the even bigger issue is the literally thousands of people comparing about #virginmedia every hour on here to no avail.. They don’t care about customers ! @virginmedia
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@daisymcandrew @SkyUK Whatever you do, do not go to @virginmedia . Totally unreliable broadband and worse customer service
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EU
(@NeilRAndrews) reported
from
Islington, England
@virginmedia no telephone service here, please advise. Central London
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Revolution & Impression Beauty Clinic
(@abeautyclinic) reported
from
Barnet, England
@virginmedia still with out broadband from Saturday 26/10/19... I really don’t understood what’s happen. Is not possible call and fix problem. I highly don’t recommend your company!!!!
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Nese Ceren
(@NeseCeren) reported
from
Camden Town, England
@virginmedia Thank u 4 quick response. customer services are aware of the issues. Today I called again for compensation, as I’m spending so much money daily to use mobile & other data. I’ve been forwarded a link to register fault (that is known in postcode area) yet web says no known issues.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia Nope but your call centre and engineers told me that a ‘laser part’ needs replacing in Earl’s Court square sw5. They also said 500 homes are affected. Can’t tell me when it will be fixed. Problem ongoing for 3 weeks @ofcom
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✨ jannette
(@JannetteMunroM) reported
from
Islington, England
@JayLatif @virginmedia That’s very frustrating I have so many issues with them because a lady on the phone messed up. Misled into a contract, told me channels were on my package and they weren’t. I hope you sort your problem. 😞😞
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@orientalsue @virginmedia This is a scam . Scammers and fraudsters are targeting (by dm) the literally tens of thousands of people who complain re #virginmedia’s appalling service and unreliable broadband / tv on here each hour @virginmedia @ofcom
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@reeshashasha @virginmedia My internet and tv is off more than it’s on ...as for their customer services you might as well talk to yourself
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Ssb316
(@ssb316) reported
from
London, England
What a night for my @virginmedia Broadband AND TV to go down... Missing #LIVARS and #TheApprentice #FirstWorldProblems
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Curly O's
(@JanineAdelman) reported
from
Barnet, England
@virginmedia This call was in response to a well documented complaint that has been going on for months and someone calls who we are unable to communicate with and yet I believe you are a communications company. The last engineer did sort some of the issues but he left full of promises..
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Kathryn Hedrick
(@kathrynahedrick) reported
from
Ilford, England
@virginmedia No sorry, it's not possible. As I said it's fine now, but I just wanted to check if there were any issues that hadn't been listed on the service status page. I wfh so if there is something known I wanted to make my employer aware that connection might drop intermittently.
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Kathryn Hedrick
(@kathrynahedrick) reported
from
Ilford, England
@virginmedia Thank you, it made a difference however it has still been cutting out at times. I had checked the service status and there were no known issues reported however I wanted to double check with you.
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Nese Ceren
(@NeseCeren) reported
from
Camden Town, England
@virginmedia And I love (!) how you still say “if” I qualify for compensation... we have no internet since tuesday.. The issue is known. Your colleague mentioned “an intermittent loss” and suggested I should reboot every 2 hours and hope that I’m connected for minutes in btw.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@Amberjohill @virginmedia Same problem in sw5 . Good luck asking them for help ! They don’t care !
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Revolution & Impression Beauty Clinic
(@abeautyclinic) reported
from
Barnet, England
@vmbusinesshelp @virginmedia Engineer spend yesterday 2 h and today 4 h still not working. I trying call so many times. No one pic up phone.
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Alan R Newton (the online version)
(@AlanRNewton) reported
from
Camden Town, England
@virginmedia I’ve been checking peridoically over the last fortnight when the service gets really bad and there haven’t been any known issues. I’ve just checked again and none.
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Edward Baran
(@edward_baran) reported
from
Kensington, England
@virginmedia @SirJayKing I’ve had no tv or broadband for days in sw5 London . Dire customer service . You might as well talk to the wall
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Kill on The Hill
(@lighthuggers) reported
from
Barnet, England
@virginmedia Been on call and waiting for 15 minutes. Very poor
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Justin
(@Ju5t_1n) reported
@uniquerockchic @virginmedia I have the same problem every night
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A S H B R O U G H 1Ⓥ
(@ashbrough1) reported
@realjtk @virginmedia It’s unbelievable how awful the service is coupled with the shocking support. Has been patchy all week now with long outages and the support channels do not work? @virginmedia I want answers.
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Sarah Hamilton
(@Sarah2Holden) reported
@virginmedia someone needs to call me back today! You’re company are totally useless, still billing me from the old property despite closing down the account, nobody turning up for the new installation and someone promised to call me back yesterday at 1pm! GO WITH SKY!
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Andreas
(@Andreas33897017) reported
@virginmedia I am furious! #VirginMobile disconnected network coverage whilst overseas. How am I supposed to change to new SIM card when not present in the UK? Why SIM card pre-activated plus giving only two weeks to change from old SIM? This is breach of contract, GDPR rules!
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Enrique Guadiz
(@EnriqueGuadiz) reported
from
Hemel Hempstead, England
@virginmedia WiFi is an absolute total **** of a service! Reliable WiFi With the hub 5 bullshit! Should be thrown out of the window! No WiFi /service in HP2!
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Sez99Walsh
(@Sez99W) reported
@virginmedia why make it so hard to cancel online and force us to phone only to be on hold for ages then be passed from pillar to post? We have tried and as we can not speak to anyone who can actually help we will just go ahead and cancel the direct debit.
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Steven Lockey
(@Drenzul) reported
@virginmedia Seriously, you cancel my mobile order with zero warning or communication cos I missed a single call from your fraud team from an unknown number then try and give me the run-around when I tell you I'm cancelling the broadband order as well.......
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johnnybumfluff
(@Johnnybumfluff) reported
@virginmedia I accessed before no problem, it didn't accept password so I tried to change. It says between 8-10 characters which I have done in so many different ways but always invalid.
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Blank
(@gipasin767) reported
So have @virginmedia pushed a firmware update that all the hubs and bricked them? I can see a load of complaints and mines been going on / off intermittently since Friday morning and getting very slow connection speeds overnight. Bit **** really. Probably need to get a failover
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Klaudia Matasovska
(@Klaudinka) reported
@virginmedia VERY disappointing to have no access to Wi-Fi, TV, landline service since yesterday lunchtime in my area still today despite fixing it all by 11pm last night (which in itself would have been poor-and you couldn’t even do that!). Using up my mobile date to connect to