Virgin Media Outage Report in Enfield Lock, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Enfield Lock, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Enfield Lock and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 18: Problems at Virgin Media
Virgin Media is having issues since 06:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Enfield Lock, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Harringay, Paddington, Finchley, Bermondsey, Borehamwood, Ilford, Ealing, Wembley, Walthamstow, City of Westminster, Islington, Harlow, Hampstead and Camden Town.
| City | Problem Type | Report Time |
|---|---|---|
 Harlow |
Internet | |
| Ealing |
Internet | |
| Bermondsey |
Internet | |
| London |
Internet | |
| Harringay |
||
| Paddington |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Enfield Lock, England
Latest outage, problems and issue reports in Enfield Lock and nearby locations:
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diviyesh shah
(@pharmr5) reported
from
Barnet, England
@virginmedia The internet has come back, it’s unacceptable that we have outages so often. Paying for a service or goods requires uninterrupted service. When that breaks down, we are paying for a service That is not delivered. I want to be refunded for a service I don’t get.
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James -Murdered on the- Moore(s)
(@TrashPandaJames) reported
from
Loughton, England
@virginmedia As this was thankfully the first issue I have had the website shouldnt have been cached, nor was there any autocompleting numbers in there. But sure should this happen again I will.
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.
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Anne Hogarth
(@hogartha) reported
from
Loughton, England
@virginmedia Certainly am. I'm a Virgin customer 🙄
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Tony Wiseman
(@tonywiseman1976) reported
from
Romford, England
@virginmedia Do you intend to issue my refund or penny pinch?
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Wasim Akram
(@ZoSo365) reported
from
Barnet, England
@virginmedia - I have a replacement router however when it is unable to connect to your network. Its is not getting a public ip and the 'Network Access' status is blocked as opposed to Allowed. I need to speak to someone from the technical dept to get this allowed.
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Rachel Hayden
(@IIndigoMouseRH) reported
from
London, England
Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??
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James -Murdered on the- Moore(s)
(@TrashPandaJames) reported
from
Harlow, England
@virginmedia Thank you for the correspondence, as of 2pm service looks to be back to normal. Can you tell me why ive still not had any updates to my mobile despite using the track this issue feature?
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Paul Andrews
(@paulaphoto1) reported
from
Walthamstow, England
@virginmedia - no internet for over an hour. Can’t speak to anyone. Downloaded an app that was useless. No support whatsoever apart from turn it off and on 👎🏻
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Jess Hayne
(@JLHayne) reported
from
Islington, England
@virginmedia internet has been cut off for no apparent reason? Needing to use it for work - ridiculous service and customer service.
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Tom🏴⚒
(@tosman30) reported
from
London, England
@virginmedia have an error code (C130) and not getting a signal, what does this mean?
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Gaz the Red
(@redgm99) reported
from
East Ham, England
Hey @virginmedia - what is wrong with your internet 'service' in London E16? And do you have any plans to fix it or are you happy just taking our money for nothing?😠
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✨💎Jules💎✨
(@juliecason) reported
from
Romford, England
@virginmedia your WiFi is so bad!!!!!!!! Trying to work from home this week is almost impossible. Fuming.
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Sara Hill
(@sarahill42) reported
from
Tottenham, England
@virginhelp been holding for 15 minutes on your helpline for virgin media to try and help a vulnerable person. How much longer will we have to hang on? #nooptionsforelderly
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Ola Agbaimoni
(@OlaAgbaimoni) reported
from
London, England
@virginmedia Wow I’m shocked. Clearly a lot of people will have gadgets that can only support 2Ghz which was available as a separate SIDD on the hub 3. If you were not going to support it you owed customers forewarning of this fact.
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ℐ𝓈𝒽𝒶𝓃𝒾ℯ
(@Ishaniem) reported
from
Ilford, England
@virginmedia would have been nice if you told me about the outage in my area before my internet stopped working in the middle of a meeting.....
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Morris the Cat.
(@contact400) reported
from
Romford, England
@virginmedia your service is horrible, had no or constantly dropping internet? RM12 area. @sky
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Mr T
(@onemistert) reported
from
London, England
@jayrayner1 @virginmedia If the service isn’t down in the area then the fault could simply be resolved by restarting the hub. I guess you’ve done that already?
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Merrell-Ann Bradnock
(@trousseaudiary) reported
from
Romford, England
@virginmedia is the internet down in the RM3 area?
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helena
(@hdl_dl) reported
from
Kensington, England
@virginmedia how long is tv and broadband going to be down today in the Kensington area?
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Tony O'Brien
(@wexfordobrien) reported
@VirginMediaIE Thanks, unfortunately, this has been an issue with Virgin Media for years. New programmes, which obviously have subtitles at source, don't have them on Virgin Media. Please sort it out for hard of hearing viewers.
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yamin
(@mya876543) reported
@virginmedia I have been a loyal customer of yours for 25 years. My treatment by your CS today was disgraceful. I am trying to cancel some of my services and have been on the phone for a total of 97mins. You are changing the offer made to me 24 hours ago. You are a disgrace
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Chocolate Teapot
(@chcolate_teapot) reported
@virginmedia @NetflixUK Seriously you clowns need to worry about managing customers than creating pointless social media posts. Your customer service levels are abysmal.
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Jane Gilliland
(@ndh2007) reported
@virginmedia They won't deal with it. Can I have the customer retention number or complaints team number. I've been with virgin nearly 30yrs
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Elizabeth Mawer
(@elizabeth_mawer) reported
@virginmedia Yesterday I got a text message saying the issues were fixed. Today I had the same issues. The support message said there were intermittent connection problems in this area. When will this be resolved?
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Chocolate Teapot
(@chcolate_teapot) reported
@virginmedia @LydonJC Your service levels are abysmal and you lie to customers as standard procedure. Its not excellent value for money at all. Its shockingly bad.
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Miss Sparkle
(@Grumpinator) reported
@virginmedia worse customer service ever. Everytime I try to contact them, I get cut off or asked the same question over and order. I just want to speak to a person!!!
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Huw Carpenter
(@huwcarpenter) reported
@virginmedia Hi, how do I access Live Chat? I need to arrange a new phone and broadband contract and sort a landline issue
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Chocolate Teapot
(@chcolate_teapot) reported
@virginmedia What you can do, is find out who i am, find out why the manager hasnt returned our call, Find out why we have been lied to on multiple occasions about multiple issues, Then get the matter resolved satisfactorily. But you choose to make up more bullshit saying you cant do anything
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Linzi Mackie
(@LinziMackie) reported
@Holty_74 @virginmedia You should be entitled to compensation but you’ll never get it! When I complained about poor quality of service (broadband and TV) they closed the complaint as resolved saying they’d had a word with the engineer 🙈