Virgin Media Outage in Broxbourne District, Hertfordshire, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours in Broxbourne District, England

Virgin Media Outage Chart in Broxbourne District, Hertfordshire, England

January 20: Problems at Virgin Media

Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(55.86%)
Wi-fi
(15.74%)
Phone
(10.18%)
TV
(7.36%)
E-mail
(5.78%)
Total Blackout
(5.09%)

Virgin Media Outage Map Near Broxbourne District, Hertfordshire, England

The most recent outage reports and issues originated from London, Leyton, Harringay, Golders Green, Harlow, Potters Bar, Cricklewood, Ilford, Hampstead, St Albans, Enfield Town, Wanstead, Bishops Stortford, Palmers Green and Welwyn Garden City.

London Wi-fi
Leyton Internet
London E-mail
Harringay Internet
London Internet
London Internet

Virgin Media in Broxbourne District, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Broxbourne District, England

Latest outage, problems and issue reports in Broxbourne District and nearby locations:
  • adsz88 Adam (@adsz88) reported from Potters Bar, England

    @virginmedia 3rd night running I sit down to use internet and 3rd night it’s not working! Turn on/off router, follow every online advice, phone call centre who say it’s a short term issue when I get through! I rely on internet access in eve to carry out work. Unacceptable!

  • janlamb25 Janet Lamb (@janlamb25) reported from Ilford, England

    Just how difficult is it - no e mail address and just Sunderland as a postal address - virgin media , service is appalling #virginmedia

  • ssb316 Ssb316 (@ssb316) reported from London, England

    @virginmedia Please can you confirm the discount billing process 4 outages and counting this month... Also appears that your Text me alert via the “Track this issue” does not work

  • gary2323 G.Marshall Gleghorn (@gary2323) reported from London, England

    @virginmedia All working now but customer service has been a nightmare

  • gary2323 G.Marshall Gleghorn (@gary2323) reported from London, England

    @virginmedia Called from Bangalore touting me to renew contract offering me upgrades but lied about cost, sorted this out, then VM continued to bill me at rate I never agreed too, then we had four days of outages, then Bangalore team just disconnect if they cannot sort out a problem

  • GlenHyett Painter & Decorator (@GlenHyett) reported from Broxbourne District, England

    @virginmedia No you did not call me back and now angrier than before. Filled out online complaint form only to be told once submitted service not currently working! 🤬

  • GlenHyett Painter & Decorator (@GlenHyett) reported from Broxbourne District, England

    @virginmedia what a useless company you are at times. Want gadget rescue added to my package. Use the text message service 😂 I’ve given my account details but 48 hours later no reply! 🤬 sent text yesterday asking what’s going on and then several text messages and nothing 🤬

  • eatsruns Sarah (@eatsruns) reported from Tottenham, England

    @Virgin_Victoria @virginmedia Hi @virginmedia, please help. I pay a premium for my internet to have faster internet than your competitors offer. If I can't get that then I'll go elsewhere for much cheaper

  • annikaallen Annika Allen (@annikaallen) reported from London, England

    @virginmedia I need to book an engineer to come out but every time I go through your automated system it cuts me off telling me to go online or that my hub is offline. I know it is. That's why I'm calling. There's a wire broken. It's not switched off. Pls help. Thanks 💛

  • jill_jtc Jill T food safety (@jill_jtc) reported from Sawbridgeworth, England

    @virginmedia Damn, you don’t work in the area I am moving to...... shame

  • JonGledstone Jon Gledstone (@JonGledstone) reported from Hertfordshire, England

    @virginmedia haven’t had Netflix for weeks. Rang up 4 times. got an engineer date. He didn’t turn up. I had to call AGAIN. Pressed the right buttons yet Waited 40 minutes on hold as your colleague tried to connect me with correct department. Call cut out and You’ve done NOTHING.

  • thegaffaa TF (@thegaffaa) reported from Ilford, England

    @virginmedia I only use wifi and that's bad.

  • thegaffaa TF (@thegaffaa) reported from Ilford, England

    @virginmedia send text after text saying service restored. Lies, not true. Since Christmas service has been abysmal.

  • thegaffaa TF (@thegaffaa) reported from Ilford, England

    @KalaHamilton18 @virginmedia They are a really bad company all round.

  • thegaffaa TF (@thegaffaa) reported from Ilford, England

    @virginmedia @KalaHamilton18 It's still down..

  • HavocTechie Mr Havoc techie Voiding warranties since 1990 (@HavocTechie) reported from Loughton, England

    @virginmedia 241 High Rd, Loughton IG10 1AD. If your team are doing anything why is there never a update or any chasing on these cabinets. As a Virgin media customer if I phone your auto system it gives a ref and no way to check

  • thegaffaa TF (@thegaffaa) reported from Ilford, England

    @justinw03816934 @virginmedia Held on for 33 minutes to be told they need to transfer me to another person. They are just leading their customers on. @virginmedia are awful...

  • thegaffaa TF (@thegaffaa) reported from Ilford, England

    Don't get @virginmedia broadband. Its pants and continually down. Been on hold now for 33 minutes... #terrible

  • GoonerKJP Kaz 💋 (@GoonerKJP) reported from Stevenage District, England

    Trying to get through to @virginmedia is so pre 1990 !! I just want to talk to a Damn human !!

  • GoonerKJP Kaz 💋 (@GoonerKJP) reported from Stevenage District, England

    @virginmedia how do I cancel a technician appoitment tomorrow

  • rawle_dan Dan Rawle (@rawle_dan) reported from Ilford, England

    @virginmedia It says no known issues...

  • Patrick60425645 Patrick Barrett (@Patrick60425645) reported from London, England

    @virginmedia Yes, fix the navigation, have serious look at you chat app, as in the Name chat, is not what your application does, you using AI/ word recognition and you still list the reply as Agent. Having spent 10 min on your site. No thanks Virgin.

  • mattwhiteski Matt White (@mattwhiteski) reported from Tottenham, England

    @virginmedia 2 weeks with no internet. Four phone calls (one hour each). Three engineer visits cancelled. I even tried calling you BEFORE today's engineer visit to try to stop you cancelling it but no luck. Please help. Nobody on the number you provide is able to do so.

  • memyself_n_boo Ria Hall (@memyself_n_boo) reported from Enfield Lock, England

    Parents have had ongoing issues with their internet from @virginmedia for last 6yrs! Had NO internet all over Christmas, new router received still not working. Told due to the size of their house. Now being told have to pay another 30 days for something that doesn’t work

  • aubreydav1s Aubrey Davis (@aubreydav1s) reported from Ilford, England

    Season’s greetings to @virginmedia Broadband unusable for over a week now. The ETA to fix is 2nd Jan, when whoever’s job it is to fix my issue comes back from their break. I especially enjoyed the staff who refused to put me through to a manager even though I asked 4 times

  • HarlowGooner Steve Martin (@HarlowGooner) reported from Harlow, England

    @ColinMichaeI @Poloniumsoup @SkyUK @virginmedia @premierleague Sign up 30 day free trial, then cancel.

  • warrenbeckwith Warren Beckwith (@warrenbeckwith) reported from London Colney, England

    @virginmedia This is more to the fact that your teams were ill advised about the products I have which then cut off our service, the time it takes to sort issues. With 3 V6 3 HD the big package not be classed as VIP when clients with basic receive that privilege is a joke! #compensation

  • chl0emariexo chloe🌼 (@chl0emariexo) reported from Harlow, England

    Definitely switching internet provider in the new year, nothing but problems with @virginmedia idk how many routers we've had but soon as we leave the room it's in, we get literally no signal. Ridiculous prices for something that doesn't even work!😤

  • artteachjess Jessica Austin Esq. MA MCCT (@artteachjess) reported from London, England

    @virginmedia @StigAbell Love the way you reply to someone with large media presence but no reply to my complaint!

  • bobster76 Robert Beahan ❄️☃️🎅🌲 (@bobster76) reported from Hertfordshire, England

    @virginmedia Yes. No known issues. This has been going on for a week now.

  • TomalinHQ Keith Tomalin (@TomalinHQ) reported from Barnet, England

    @virginmedia @Virgin unacceptable customer service yet again.. 30min wait to talk to someone and then get cut off because I'm asking to many questions...

  • munirawilson Munira Wilson MP (@munirawilson) reported from London Colney, England

    I'm aware that many residents in #Hampton, #Whitton #Teddington who are Virgin Media customers may not have lost phone, broadband & TV service. I've been in touch with Virgin who say it's due to a third party cutting through a cable and they are working to resolve the issue.

  • jamanifin Toby Weston (@jamanifin) reported from St Albans, England

    @virginmedia I wouldn’t look forward to my response, it won’t be complimentary. You consistently give poor performance over wired connections and your customer service peps seem to neither care nor be in a position to do anything. I pay £46 per month for the privilege!

  • alinaqi80 Syed Ali Naqi (@alinaqi80) reported from Ilford, England

    @DBUk11 @virginmedia They are not paying anything on compensation. I am waiting for tomorrow if tomorrow not sorted out my broadband I will cancel Mr contract.

  • alinaqi80 Syed Ali Naqi (@alinaqi80) reported from Ilford, England

    @virginmedia Sorry is just not enough as a big name and charge us a supreme service but not provide us a pathetic service. How much I lost in last 3 months and specially in festival time. Which is higher time of my business.

  • alinaqi80 Syed Ali Naqi (@alinaqi80) reported from Ilford, England

    @virginmedia I just want a service which you promise

  • alinaqi80 Syed Ali Naqi (@alinaqi80) reported from Ilford, England

    @virginmedia I have experienced similar issue in October 2019 they have book the engineer but didn't turned up on the day. I have take day off from my work. No communication from Virgin media . I have to call and listen all the songs and wasted my 1 hour nothing sorted.

  • alinaqi80 Syed Ali Naqi (@alinaqi80) reported from Ilford, England

    @virginmedia I have been experience no internet since 10 December 2019. I have received the message 13-12-19 back to work but no internet called the Customer service couple time no internet yet now they book engineer wednesday.

  • alinaqi80 Syed Ali Naqi (@alinaqi80) reported from Ilford, England

    Poor service and pathetic customer service @virginmedia broadband. incompetent engineers and useless customer service team. Worst ever experience on any broadband provider.

  • alinaqi80 Syed Ali Naqi (@alinaqi80) reported from Ilford, England

    I advice people please do not use @virginmedia broadband they are false advertising. Pathetic customer service useless engineers not turn up on due date just charging big money in the name of fibre optic but service is worst than land lines. No service in my home last 7 days

  • alinaqi80 Syed Ali Naqi (@alinaqi80) reported from Ilford, England

    @virginmedia is a worst broadband provider and their customer service is pathetic they are lairs do promises their engineers not turn up I been calling since October 3 times book engineers no turn up yet last 7 days no service and again said book a engineer.

  • BubyFish Ian Fish (@BubyFish) reported from Enfield Lock, England

    @virginmedia - it is very rude for your operators to hang up the phone mid conversation especially given how long it takes to get through..

  • kamon80 Byron Leigh (@kamon80) reported from Walthamstow, England

    @virginmedia My Internet is not working and your service checker isn’t working.

  • lifeofvanisha Vanisha (@lifeofvanisha) reported from Enfield Lock, England

    I am so done with my @virginmedia being so slow

  • CounterCultureG Counter Culture (@CounterCultureG) reported from London, England

    @virginmedia moved from #sky gave notice 2 weeks ago, looking forward to installation on Friday 13th. You confirmed on Tuesday 10th. Took the day off work. Didn’t arrive, called support. Was informed installation changed to 28th😡😡🤬🤬🤬. Great start! Received letter today14th

  • LifeOfTy__ LifeOfTy__ (@LifeOfTy__) reported from Enfield Lock, England

    @virginmedia Sort your shit out. Broadband and TV continuously going down today

  • essentialfusion شاهد اقبال (@essentialfusion) reported from Ilford, England

    @virginmedia Don’t reply with a bog standard message written by a monkey doing a cut and paste job. Bubbles has more important things to do than worrying about your crappy service

  • sureshhalai Suresh halai (@sureshhalai) reported from Ilford, England

    @virginmedia signal gone down again in IG2 6PX, please can you reboot your servers

  • Fozzie__ Andy Foster 🎣 (@Fozzie__) reported from Romford, England

    Anyone else in romford lost there internet with @virginmedia I have been on hold for 30min to be told it wont be back on till 10th dec, 2wks without internet this is just not good enough they won't let me cancel, staff have been rude, cant get a manager #fuming

  • harispurs82 Hari Patel (@harispurs82) reported from Tottenham, England

    @virginmedia Maybe you should try and look after your existing customer before trying to get more customers. I’m leaving due to the better value for money sky are offering I will be saving well over £300 a year joint them. If only you offered me the new customer deal which you are doing£79

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • katelouiseyoung katie young (@katelouiseyoung) reported

    @virginmedia I spoke with your team 20 times via telephone there has been a select few that have not been rude with me and everyone else has NO customer service skills. I am not ringing again to get no where. I will not be referring anyone to yourselves and will be leaving after 12 months

  • Mojoagogobro Muhammed Islam (@Mojoagogobro) reported

    @virginmedia I love virgin ! I don’t want to go ! But there is no way I’m paying £284 arrears from a problem virgin created !!!!!

  • jcombe2 joyce combe 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@jcombe2) reported

    @virginmedia I've checked, no known issues known. So don't know what's happening. It's ok just now.

  • vulcanbtw vulcan (@vulcanbtw) reported

    @niamhconnor_x @virginmedia Dont help the person with the problem 😤

  • oddbinredwoods Robin Edwards (@oddbinredwoods) reported

    @virginmedia I've called them twice and got nowhere. Even got messed around on the chat service :-(

  • jacktherigger7 Jack AFC (@jacktherigger7) reported

    @virginmedia your customer service is disgusting. Sort yourselfs out

  • chelski66 chelsea.tone (@chelski66) reported

    @virginmedia @Ren__Suzugamori Service is non existent. Engineer is due tomorrow between 4 and 7.

  • Terrieuesden Terri Euesden ❤️ (@Terrieuesden) reported

    @virginmedia I’ll be caring for my dad at that time so it would be impossible to stick to that time as he has dementia and is very demanding and needs a lot of help

  • AllTheTimeRef Marc Wakeham (@AllTheTimeRef) reported

    @virginmedia I've emailed your CEO. Lets' see what he can do. Thing is part of the complaint is you've not bothered to acknowledge , or reply to the last complaint! Terrible customer service!

  • DeniseFitz1506 Denise Fitzpatrick (@DeniseFitz1506) reported

    @virginmedia They didn’t that’s the problem hence why I want a manager to ring me.