Virgin Media Outage in Broxbourne District, Hertfordshire, England

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

 Problems detected at Virgin Media

Virgin Media problems in the last 24 hours in Broxbourne District, England

Virgin Media Outage Chart in Broxbourne District, Hertfordshire, England

August 25: Problems at Virgin Media

Virgin Media is having issues since 04:00 PM GMT. Are you also affected? Leave a message in the comments.

Most Reported Problems:

Internet
(57.50%)
Wi-fi
(14.37%)
Phone
(9.20%)
TV
(7.27%)
E-mail
(6.49%)
Total Blackout
(5.17%)

Virgin Media Outage Map Near Broxbourne District, Hertfordshire, England

The most recent outage reports and issues originated from Hertford, London, Hampstead, Golders Green, Cricklewood, Harringay, St Albans, Enfield Town, Ilford, Wood Green, Harlow, Enfield Lock, Leyton, Barnet and Romford.

Hertford Internet
London Wi-fi
London Wi-fi
Hampstead Internet
Golders Green Wi-fi
London Internet

Virgin Media in Broxbourne District, England Comments

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Virgin Media Issues Reports Near Broxbourne District, England

Latest outage, problems and issue reports in Broxbourne District and nearby locations:
  • bobby_harding_ Bobby Harding (@bobby_harding_) reported from London, England

    @virginmedia Hi ALG, thanks for the reply, it’s greatly appreciated😊 After a long call with Yodel we’ve found out there was a system error resulting in them having to return to the depot & they will attempt to deliver today. Nevertheless, the problem has been the lack of communication to us.

  • andrewjthorp Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, England

    @ben_reed_73 @Scoutsscarter @BBCBreakfast @virginmedia I have been with them for 12 years. Love the product, hate the service

  • bobby_harding_ Bobby Harding (@bobby_harding_) reported from London, England

    I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡

  • SGuggiariPeel Sam Peel (@SGuggiariPeel) reported from London, England

    @virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!

  • JaneLHirst Jane Hirst (@JaneLHirst) reported from Barnet, England

    @virginmedia I'm sorry, if your people can't get their acts together I'm not going to chase them and I'll be looking into our service options tomorrow

  • SPQPR1 🏴󠁧󠁢󠁥󠁮󠁧󠁿steve patrick (@SPQPR1) reported from Harlow, England

    Texting enquires to @virginmedia , actually take days to answer. Terrible service. 🙄

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    @virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    @MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!

  • Gemsy8382 Gemma Sargeant (@Gemsy8382) reported from London, England

    Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia

  • ThistletonM Matthew Thistleton (@ThistletonM) reported from Ilford, England

    @virginmedia Thank you for your response, the TV connection is still often very slow or (having just come home from work) currently not connecting to Netflix or catch up (error NW-2-5)

  • Enfield67 Paul Dart (@Enfield67) reported from Enfield Lock, England

    @virginmedia After all that, the new contract by email shows the phone part of the deal has been down graded to weekend calls only despite my Dad saying he needed to keep all time calls as he spends ages on phones to hospitals and doctors for appointments. I’m sure this wasn’t what was agreed

  • Enfield67 Paul Dart (@Enfield67) reported from Ilford, England

    @virginmedia We’ve got through and the customer service man was very rude

  • TimHDav Tim Davies (@TimHDav) reported from Tottenham, England

    @virginmedia The phone of course is still not working. Outrageous. This is despite assurances that an engineer would be sent & that it would be resolved in several hours! Utter nonsense. I would like to escalate my complaint now please. I will dm my number & please arrange for me to be called

  • mmulla Muhammad Saeed Mulla (@mmulla) reported from Walthamstow, England

    To be fair, this is probably a PR person tweeting this, but really bad PR for @VirginMedia if they think that this is secure. Plus they missed the whole point, which was that the password was stored in plaintext.

  • domgreen Dominic Green (🇬🇧 Not my PM 🗳️) (@domgreen) reported from Welwyn Garden City, England

    . @virginmedia tech support have just made my day! #security #plaintextpasswords 🔓

  • beckylucydell Becky Dell (@beckylucydell) reported from London, England

    @virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩

  • AllanFenn Allan Fenn (@AllanFenn) reported from Waltham Abbey, England

    @virginmedia 5 different answers from different agents The best one was yesterday whilst on hold after being transferred to another person , waited half hour then they cut me off ! Finally got through to Nathan who is currently trying to resolve this issue, again !

  • Freddie_Owusu77 Freddie AFC Owusu (@Freddie_Owusu77) reported from Tottenham, England

    @virginmedia Tried to call today waited for 20mins to get through finally got through to customer service and then they had to put me through the escalations team and as soon as i got through the operator pretended he could not hear then dropped the phone.

  • JanineAdelman Janine (@JanineAdelman) reported from Barnet, England

    @virginmedia I will phone you, but wait a minute, my phone doesn't work!

  • dylzdevani City Girl #140499 (@dylzdevani) reported from Barnet, England

    @virginmedia Im not thick ofcourse all the cables are connected, it wouldnt tell me 30mb if the ethernet wasnt in. The hub has been reset whenever there is an issue, which happens to be every few days.

  • dylzdevani City Girl #140499 (@dylzdevani) reported from Barnet, England

    @virginmedia The wifi is always flashing green. Even when it says there is no issue. Fortunately tho the contract is coming to an end which means so will payments👍. Paying for about 250Mb to get 30 on a wired connection

  • AllanFenn Allan Fenn (@AllanFenn) reported from Waltham Abbey, England

    @virginmedia Worst Customer Service I have ever experienced 😡 Left hand doesn't know the right hand doing ! Consider the contract null & void @SkyUK On my way

  • Freddie_Owusu77 Freddie AFC Owusu (@Freddie_Owusu77) reported from Tottenham, England

    @virginmedia @VirginMediaCorp @VMDotCom Virgin are a bunch of lying thieves and would not recommend anybody signing a contract, once they get you in they start treating you like crap.

  • andrewjthorp Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, England

    @virginmedia Every interaction with you overseas call centre is a horrible experience, long wait times, bad English, wrong information & get passed around the system. The only way to get anywhere is to threaten to leave and suddenly you are transferred to the UK where the problem is resolved!

  • andrewjthorp Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, England

    After finally ending up speaking to a UK call centre all sorted! @virginmedia please sort of your customer service issues!

  • andrewjthorp Andrew James Thorp (@andrewjthorp) reported from Enfield Lock, England

    I love @virginmedia products, but detest their overseas call centres. Customer service is appalling! Been on the current call for 40 minutes and now I’m apparently being transferred somewhere else! I’m only trying to sort my contract out....

  • aubreydav1s Aubrey Davis (@aubreydav1s) reported from Ilford, England

    @virginmedia Still down. So I’ve now missed two live games and soccer Saturday. Been on hold at your call centre for 30 minutes now as well

  • Holly_Christie Holly Christie (@Holly_Christie) reported from Walthamstow, England

    @james_etheridge @virginmedia I found Virgin so unreliable and their customer service so terrible that in the end I left them after 8 years of loyalty because I just couldn't work out what I was even paying for...

  • ValetShoeDoc Valet@Shoe-Doc (@ValetShoeDoc) reported from Romford, England

    @virginmedia Virgin Boardband why for the last 3 THURSDAY in a row that there is a Boardband outage in the RM26QD area. We work in a society where companies allow working from home. Called Customer Service who was just reading a script and repeating himself. Sort it out Virgin

  • KeithBursnall Keith Bursnall (@KeithBursnall) reported from London, England

    @virginmedia According to your website broadband connectivity is fine and TV is experiencing some issues with certain channels. I have no broadband and no channels at all

  • CraigFamilyBlog Hayley & Gavin (@CraigFamilyBlog) reported from St Albans, England

    Gav and I have had no mobile phone service for 3 days, but I have no service to call @virginmedia to let them know! It happens far too regularly. Just spent the morning searching for a new deal. @O2 looks like the best so far!

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Ilford, England

    @adelarks @GemMcK13 @virginmedia Just cancel your contract if you're not getting the service

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Ilford, England

    @tinytwink @virginmedia Not the rubbish customer service line, wish you luck

  • BenAlderweireld Mate Parlov (@BenAlderweireld) reported from London, England

    @virginmedia omds can you sort out your ‘service’

  • mgrazia_baf sbruffoncella #antifa🇮🇹🇪🇺🇬🇧🌋 (@mgrazia_baf) reported from London, England

    In a world that runs on the net if you are a @virginmedia customer you have to wait 4 days for an engineer to fix a modem, installed only in November 2018. IT’S NOT A JOKE!!! Thank you for letting me loose a day of work and 3 days worth of studying. #virginbroadband

  • Nikhil_Saglani Nikhil Saglani (@Nikhil_Saglani) reported from Barnet, England

    @virginmedia Be nice to get an answer on the phone as to why I’ve been charged £60 for leaving despite you guys not being able to service our new house - and telling us we’d face no leaving fee. Sat on hold three times for 30+ minutes. Great service!

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Ilford, England

    @virginmedia Day 7 without internet! Just has the following from you which is simply false:- Virgin Media Outage Update - ID: F007272603 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team

  • Tunjihi_MCFC MrMystical (@Tunjihi_MCFC) reported from Tottenham, England

    @virginmedia what is your customer service email address

  • TheLostArsenal Reo (@TheLostArsenal) reported from Tottenham, England

    Time to get rid of @virginmedia Premium service with shitty internet. Never had a stable internet connection with them

  • JCunninghamUK Jordan Cunningham (@JCunninghamUK) reported from London, England

    @virginmedia WHY IS YOUR WIFI THE ABSOLUTE WORST WIFI IN THE WORLD!!!! Anymore than 5 metres away and it disconnects - getting very frustrated

  • _amycollins Amy (@_amycollins) reported from Stevenage District, England

    Just been on the phone for over an hour to @virginmedia and received awful customer service with the call ending with no resolution to my query. Apparently loyal customers don’t count for anything and it’s just new customers that get the best prices 😡

  • DansHorizon Dan G (@DansHorizon) reported from Harlow, England

    @virginmedia That may be the case however it should be solved at the customers earliest convenience, not the companies. The fact that people rely on your service to work from home, and rely on your service to watch events that they pay for, this is not acceptable. Especially for the price.

  • DWarwick19 D Warwick (@DWarwick19) reported from Enfield Lock, England

    @virginmedia I've sent you a message and am being ignored I've spent 6 hours on the phone over 4 days trying to get connected to virgin and still nothing I've been hung up on twice and no one is sorting the problem I would like someone to call me back ASAP on 07765703606

  • scottyboy1973 Scott Brindley (@scottyboy1973) reported from Ilford, England

    @AngelaMust @stoibee @virginmedia Tell me about! I know no service is 100% but this is ridiculous #whatajoke #poorcustomerservice

  • JCELT1 James (@JCELT1) reported from Hertfordshire, England

    @virginmedia Only wireless wifi... the router currently shows no signs of fault either. Have attempted switch off/ on to reset service. No change.

  • REDROBB1967 ROB FARACE (@REDROBB1967) reported from Barnet, England

    @virginmedia Never spoke to someone it was a chatbot. So no real confidence that tomorrow will be different. Disappointing to see it has to happen twice before you look at maybe seeing if you can help. Would be nice to know someone was looking into it now so it was guaranteed for tomorrow.

  • REDROBB1967 ROB FARACE (@REDROBB1967) reported from London Colney, England

    @virginmedia Thanks but yodal have just brushed me off & after being online for an hour with their web chat so it is being delivered tomorrow & I have to wait in again. Really poor experience & they are not doing you any favours. Have no confidence in them or that anyone actually came today

  • JessLloydWright Jessica Lloyd-Wright (@JessLloydWright) reported from London Colney, England

    @virginmedia Yes I’ve tried that lots of times but it says no known issues in the area. We’ve tried rebooting and switching on/off loads of times too. It’s getting ridiculous. Could someone please come back with a reply on what is directly happening with tv/internet in the SW18 area

  • LRB172 Lee Brown (@LRB172) reported from Epping, England

    @virginmedia @MoneyTelegraph 9 months and counting for broadband to be fixed. Seriously fed up now. Please just fix it or let me go to another provider without charging....

  • NicoleBennett88 Nicole Bennett (@NicoleBennett88) reported from Walthamstow, England

    @SkyUK giving me absolutely terrible customer service... all i want is better internet connection and they cannot fulfil the speed we should try and get and are telling me i have to pay to leave them!!! Ridiculous!! Not happy virgin media calls...!!!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:
  • StaceyW07195457 Stace (@StaceyW07195457) reported

    @virginmedia trying to watch a film on Netflix, hour in and error message comes up with code tvq-details-menu-100.. This happens pretty much every night!! Netflix customer service tells me it’s me virgin media box that is the problem.

  • TafftheVoice TafftheVoice (@TafftheVoice) reported

    Ooh, I feel cleaner. @virginmedia has just given me the opportunity to complete a survey about the recent changes on my account. Used a few rude words. Customer support, back off, again. I have all the (lying) emails, and will gladly post screen shots with contrary evidence.

  • TammyHuxted25 Tammy Huxted (@TammyHuxted25) reported

    @virginmedia I've tried both webchat and call. Webchat is being ignored and I keep getting hung up on when on the phone so that doesnt work either! I've lost all faith in Virgin now as it's impossible to resolve simple issues. Been majorly let down. I'm not happy

  • TagCraigy Craig (@TagCraigy) reported from Leeds, England

    @virginmedia honestly you guys have the worst WiFi connection I’ve ever seen. I don’t care if it’s 100gb if it doesn’t work.

  • carlooo73 carl quinn (@carlooo73) reported

    Fifa out in september , call of duty out in october too bad @virginmedia is dirtttt

  • DJG072F Damian George (@DJG072F) reported

    @virginmedia called @ 1932 to speak to an adviser ref an issue with my broadband tv & phone. 3min45secs to get the advisor option. 14 mins in a queue with no info on progress. No direct option to talk to an advisor UNACCEPTABLE! Call center in in India UNACCEPTABLE!

  • KirstyJordaan Kirsty Dickens (@KirstyJordaan) reported

    @virginmedia me again..... issue with broadband, yet again. Every month i find myself saying the same things....my broadband is down. I am still awaiting a deadlock letter that was suppose to be posted 4 weeks ago!! Truly and utterly an embarrassment!

  • Gilbo83 AdyG (@Gilbo83) reported

    @starbuckt1 @virginmedia Getting BT. Had no issues with them before, only changed cos Virgin was only choice when we moved in. Absolute cowboys.

  • SHarr1s0n sam_harr1s0n (@SHarr1s0n) reported

    @virginmedia If you claim to have lightning fast broadband why does it all of a sudden without reason go down and completely fail.

  • Beeb40 Jason Burstow (@Beeb40) reported

    @virginmedia so so fed up with virgin broadband, I have the fastest connection, but it never works for more than a few days at a time. Ongoing problems for over 3 months now. Totally fed up. Hello BT internet what can you offer me. #btinternet.