Virgin Media Outage Report in Broxbourne District, Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Broxbourne District, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Broxbourne District and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (17%)
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Total Blackout (11%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Broxbourne District, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Romford, Ilford, Hertford, Waltham Forest, Harringay, Stanmore, Enfield Town, Hampstead, Barnet, Chingford, Harlow, Waltham Cross, Stevenage and Wood Green.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Wi-fi | |
| London |
Internet | |
| Romford |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Broxbourne District, England
Latest outage, problems and issue reports in Broxbourne District and nearby locations:
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Craig
(@cr10123) reported
from
London Colney, England
@virginmedia is down again!
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Pawlina Bednarczyk
(@PawlinaBee) reported
from
Barnet, England
@virginmedia still down in Barnet EN5. Same yesterday and on multiple occasions over last several months. Please address this properly and don't keep saying no reported issues when the opposite is patently the case
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Solum
(@Solummm) reported
from
Broxbourne District, England
@virginmedia internet down in Hertfordshire cheshunt is this a known problem have restarted and reset router
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Ian Cruise #StayHomeSaveLives
(@iancruise1972) reported
from
Barnet, England
@virginmedia your poor broadband performance is annoying me. Not only did it cut out yesterday when I was in a zoom meeting, now I can’t even get my streaming devices to stream. Just awful
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Ben Walsh
(@BenjiBoyW) reported
from
Kimpton, England
One time I got accosted by a @virginmedia person on a street, trying to get me to sign up. I told him there was no chance of that happening due to their awful customer service. He gave me a curse heavy reply, telling me how useless I was. I'm still with Sky.
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia What a surprise had internet from midnight and now it has stopped again. Waiting to get through to support and on hold safe for 30 minutes. You must be making a fortune on people calling.
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia I've just made a complaint. My broadband contract is up for renewal 7th July, but you only just sent me a letter this week telling me monthly bill was changing from £38 to £54!!. This letter should have been received 30 days before 7th July!! @ofcom @KatieMorley_
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Matt Jolly
(@MattJ0lly) reported
from
Bishop's Stortford, England
@virginmedia Having difficulty trying to log on to my neighbours Virgin Mobile Account as she’s finding it impossible to log on. Would appreciate some assistance and help. Thank you!
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(((Simon M)))
(@SpiderJ) reported
from
Barnet, England
@virginmedia no internet service in N3. What's the plan to fix it. Can't work. Kids can't do school work. Not good
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Dietmar Lenden #FBPE
(@dietmarlen) reported
from
London, England
@virginmedia Seems it has started to go wrong yet again - 6 weeks of poor service so far.
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ROB FARACE
(@REDROBB1967) reported
from
Barnet, England
@MartinSLewis @LaraLewington @itvMLshow Be great if you could sort out @virginmedia wifi down again for London all day. TV services down too.
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Aljaz Skorjanec
(@AljazSkorjanec) reported
from
Enfield Lock, England
@virginmedia I had a problem with DIrectD. You switch off the service in 5 min. When your routers don’t work. Wait for a guy for a week. Btw.. time and day that only suits you!!! I have to take days off.. Internet speed is up and down like, something like we do in Waltz. I#
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Kineta Kelsall
(@Kineets) reported
from
Tottenham, England
@virginmedia our internet has just stopped working. Need it ASAP for work tomorrow, please help
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Lawrence Hooker
(@goonerlgh) reported
from
London, England
@virginmedia I rang back until the office was open. Router being changed (after reporting problems for several months) My tweet was to say it'd be good if the answerphone message gave the Opening time so people know when to call back...
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Matthew Carter
(@matthewcarter7) reported
from
London, England
@giltranator @virginmedia Solution is an exchange based internet service provider. BT etc...
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Fiona Graham
(@FionaGraham) reported
from
London, England
@ProfWoodward @virginmedia I can believe it. That’s outrageous - and clearly they don’t need the business. Which given the expense of their broadband + TV package seems about right. If it’s any consolation - it’s down a lot, and the speed we get is constantly being throttled, even before covid.
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nobbly bobbly
(@contact400) reported
from
Romford, England
@virginmedia come on virgin my internet has gone down twice in one day! #sky will be getting a call.
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@tonydg99 @virginmedia @Midnarth Finally... you admit there is a fault! Then why is your service status line still saying “no issues”
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Paul Lewis
(@paulstevenlewis) reported
from
Barnet, England
@virginmedia You now admit there is a broadband issue in parts of London but it actually seems bigger than that: your service status pages are not working & if I check that page logged into my app, it claims I have no broadband on my a/c, although the a/c page confirms I do!
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Ben Howlett
(@benhowlettuk) reported
from
London, England
Exceedingly grumpy that I have chosen @virginmedia for my broadband - busy day of the year and my inet is down 🤬
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Sammie J Halley
(@SammieJHalley) reported
@virginmedia Can’t call,don’t have a landline. first complaint was about their staff member who was rude on Monday, starting to feel this is personal due to the complaints! I’ve paid, balance is zero and still have no TV/No internet Disabled and work from home for NHS. So stressed out now
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Ben Baker
(@BKR_Bathrooms) reported
@virginmedia The same technician just called said I’m booking you in for me to come back 7th Feb he said earlier another team were coming because he couldn’t do it either not feeling it today or you had too many jobs booked in for him. We’ve cancelled the direct debit! Please cancel your end!
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Mark Bickerdike
(@mbicks66) reported
@virginmedia So what I need to do can’t be done online so need to speak to someone. Do I have to waste another hour of my time? Maybe if I was a new customer you may be more inclined to help, but I’ve been with you over 20 years (through your various incarnations) so probably not priority.
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Mark Bickerdike
(@mbicks66) reported
I've always said that the @virginmedia product is good, but their customer service is beyond atrocious, just spent over an hour on hold, spoke to an operator only to be cut off after discussing what I want to do. Just bloody appalling. Will they call back? Of course not.
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Ben Baker
(@BKR_Bathrooms) reported
@virginmedia I did earlier they didn’t call back after a system error top quality customer service 👏🏼
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Gemma Starley💙
(@Starbar82) reported
@virginmedia Is that a joke? I haven’t got it sorted. I’ve discovered the problem. Something which you guys should have done. I’ve submitted a complaint and hope someone your end can fix it. Given my experience so far I won’t hold my breath.
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Harry Hayes
(@Harry_Hayes94) reported
On hold to @virginmedia for 30 minutes so far, do they have anyone working for them to help with problems?!
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The Honest Politician
(@natuk8791) reported
@virginmedia What is happening with your customer service? Before Christmas someone called me from virgin media and they tried to scum me ! I have called literally 10 times and spoken to your team! They accept this fault belong to virgin media but nothing done by your end.
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charlie stone
(@charlie81389135) reported
@virginmedia I have spent 7 hours trying to cancel an account and it is still not done. Is there an email address I can use as the phone line has been ineffective?
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Lucy-fugous💙
(@dibbersbakes) reported
@virginmedia But they hung up after me waiting 40 minutes. So what do i do now? Somebody internally must be able to contact them surely. Have also posted letter as it offers that as alternative for cancellation. Just need someone to help.