Virgin Media Outage Report in Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hertfordshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hertfordshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Stevenage, Luton, Hemel Hempstead, Ware, Radlett, Letchworth Garden City, Harpenden, Hoddesdon, Hitchin, Hatfield, St Albans, Dunstable, Welwyn Garden City, Flitwick and Hertford.
| City | Problem Type | Report Time |
|---|---|---|
 Stevenage |
Internet | |
| Luton |
Phone | |
| Luton |
Internet | |
| Hemel Hempstead |
Internet | |
| Ware |
TV | |
| Radlett |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hertfordshire, England
Latest outage, problems and issue reports in Hertfordshire and nearby locations:
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VAS
(@johnvasili1) reported
from
Hertfordshire, England
@virginmedia Unbelievably shockingly bad customer support today. 1hr 25 mins on the phone, spoke to 7 agents and no resolution 2 of your agents were excellent the rest were appaling. As a long standing customer I feel I have no option but to change provider. #virginfail
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Yes, but that process took 81 minutes, without having spoken to anyone who could deal with my problems. It's been the third attempt at talking with Virgin too.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia What if Postman Pat's cat intercepts it? Was told without a password, data protection prevented discussion of a billing issue.
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia Your agent told me that only 2 people are working. 2 people!!! I pay for a high performance business line. Unbelievable. Cost cutting over customer care. Your shareholders will be delighted.
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james Dunn
(@Jimbob_Du) reported
from
Hoddesdon, England
@virginmedia your customer service is unbelievably pathetic. You think paying me £50 discount will resolve my contempt for your service, well it won’t. It took you 6 weeks before anyone even contacted me. I pay for 300 meg WiFi, I’m lucky if I get 20.
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Hollie O'Connor
(@Holliejoanne23) reported
from
Stevenage District, England
Hi @virginmedia I’ve just been on hold for an hour as I need to speak to you on behalf of my Nan who have recently been widowed. Your colleague has just hung up on me mid-conversation. Can somebody call me back please as a matter of urgency, she is a vulnerable customer.
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia absolute rubbish tried calling a get cut off raised a complaint and can’t even speak to some one £100 per month for crap service
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia It seems whatever time of day I call it’s ‘busier than normal’. Hmmm. My internet connection is awful is the problem. I’d love someone to call me.
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james Dunn
(@Jimbob_Du) reported
from
Hoddesdon, England
@virginmedia You obviously don’t read my tweets. I complained and it took 6 weeks to reply. Your company is really pathetic, and has no customer service.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Started chat at 16:44 Had to end 18:05 for hospital treatment to be done. In all that connection time, never got to the stage were some could deal with my problems. Most of it was going through security questions. Password rejected tho' VM posted it to me wks back. Useless.
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Akshay
(@ACMru_) reported
from
Enfield Lock, England
Virgin media 2nd line support have got to be one of the rudest and worst customer services I have ever ever ever spoken too. Contemplating just cancelling the service. @virginmedia
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Maria-Luisa Prezio
(@Tranquil_Maria) reported
from
Letchworth Garden City, England
@virginmedia The absolute worst customer service I’ve ever experienced. Changing a minor detail impossible!!!
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amanda brooker
(@brookersx5) reported
from
Hemel Hempstead, England
@virginmedia for 3rd time short gap in time my service is showing w02 with repairs just up the road .for the prices i pay i shouldnt pay full service when disrupted so much .a text saying you are doing repairs no good to a 2 year old waiting for peppa pig
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Caz Digital
(@CazDigital1) reported
from
Hemel Hempstead, England
@virginmedia Completely down
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Caz Digital
(@CazDigital1) reported
from
Hemel Hempstead, England
@virginmedia I’ve already done that. It says no known issues.
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Karim Harbott
(@KarimHarbott) reported
from
Enfield Lock, England
@virginmedia No worries. I’ll just spend a third hour on the phone to have someone read a script to me that doesn’t answer my question. I’ve got nothing else I’d rather do. Cracking service guys. Really feeling that you care.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@virginmedia Virgin really needs to simplify it's process of dealing with customers' enquiries. Customer care needs to be open and easily accessible, not made to impede or frustrate customers. It's way easier dealing with a bank or even HMRC.
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The silver goat 🐐
(@groovyblueshed) reported
from
Enfield Lock, England
@reece_dinsdale @virginmedia is terrible for that. Its website seems designed to navigate you away from finding contact details and customer services.
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Chris Belcher
(@PC_Lawyer) reported
from
Letchworth Garden City, England
@virginmedia broadband down again in SG6 ... makes home working a pretty frustrating experience!
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia I have been complaint for the last 12 months and once again no action is it really that difficult to ask an engineer to fix your defective product beyond belief
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Matthew Black
(@MattBlackUK94) reported
@virginmedia after an hour of being on hold to get in contact with a customer service agent to confirm cancellation of my contract you hung up. Please DM me ASAP to resolve.
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Dan 🤙🏻
(@DeeAyWhy) reported
@virginmedia Wireless. I’ve been talked through changing security etc by customer service. It wouldnt be so bed but i’m getting these speeds when I am stood right next to the hub
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Jay Richardson
(@Jay_Richards0n) reported
@virginmedia been on the phone for 1hr to get cut off, shocking customer service, time to move to @SkyUK
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Lesley Rees 💙
(@LesleyJayne437) reported
@virginmedia on hold speak 2 a person cancelled service 4/5 but nothing happened I was told I had to pay full amount b4 cancel incurring more I chose sorry mortgage n utilities Not my fault u can't switch it off wit notice im pack up box as no longer need where do I send
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Stuart Fergus
(@stuartfergus) reported
@virginmedia I'll have to call tomorrow now, been on WhatsApp to 2 different people today and no one can help, eventually the messages stop and no reply
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Dan 🤙🏻
(@DeeAyWhy) reported
@virginmedia Never once had an issue with my old package but since this upgrade its been nothing but hassle. Every giving me different answers. The worst thing is for 2 days I was getting 450-500mbs which was great but now i barely reach 100mbs
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Flo
(@flo110m) reported
.@virginmedia how do I cancel my contract? Nobody answers on the hotline, on WhatsApp you’re just send around like a fool. The number which you tell customers to text +447533051890 doesn’t work either.
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Lynsey Threlfall
(@ThrelfallLynsey) reported
@virginmedia Given she spent nearly an hour on the phone today trying to become a customer & was told no-one could be bothered I don’t think she will bother! I am shocked at the ambivalence she received & this conversation also conveys! @richardbranson are you aware of these attitudes?
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Scott Mark Mckinnell
(@scottmckinnell) reported
@virginmedia Hi John the scan came back as great however I am unable to connect the TV through WiFi as it says no signal
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Sam
(@JeezyCreezy66) reported
@virginmedia I was trying to cancel it. Took nearly 3 hours on WhatsApp to do so. Why should it take so long? Because he was trying to wear me down into keeping it, by delay, lies and obtuse statements.