Virgin Media

Virgin Media Outage Report in Hertfordshire, England

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hertfordshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hertfordshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hertfordshire, England 09/26/2025 18:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (42%)

    Internet (42%)

  2. TV (28%)

    TV (28%)

  3. Wi-fi (12%)

    Wi-fi (12%)

  4. Total Blackout (11%)

    Total Blackout (11%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hertfordshire, England

The most recent Virgin Media outage reports came from the following cities: Letchworth Garden City, Dunstable, Hitchin, Baldock, Hemel Hempstead, Flitwick, Luton, Waltham Cross, Hertford, Welwyn Garden City, Stevenage, Hoddesdon, St Albans, Hatfield and Ware.

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City Problem Type Report Time
United KingdomLetchworth Garden City Internet
United KingdomDunstable Internet
United KingdomHitchin Total Blackout
United KingdomBaldock Internet
United KingdomHemel Hempstead Internet
United KingdomFlitwick Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Hertfordshire, England

Latest outage, problems and issue reports in Hertfordshire and nearby locations:

  • DJReeceHodges Reece Hodges (@DJReeceHodges) reported from Enfield Lock, England

    @virginmedia why does my internet always have some sort of problem?

  • NatashaBowey Natasha Bowey (@NatashaBowey) reported from Hatfield, England

    @virginmedia I am having trouble with my broadband which is affecting my Tv service (itv hub, bbc iPlayer) as I can’t speak to anyone via the phone can you please advise what I need to do?

  • NatashaBowey Natasha Bowey (@NatashaBowey) reported from Hatfield, England

    Please @virginmedia I need your help!! Been on hold ages now!!! This is not fair on your paying customers!! Just bloody answer your phone!!

  • athleticresults Athletics Statto (@athleticresults) reported from Enfield Lock, England

    @virginmedia Anyone know the world record for launching a virgin hub as it will be happening very soon!! Had a technican booked tomorrow told my fault wasnt me they cancelled tech my connection is still crap #virginmediadown and now cant get boosters working

  • Kevkenny73 Kevin Fuller (@Kevkenny73) reported from Hitchin, England

    @virginmedia why cannot I speak to anyone ! 5 days ... 4 hours on a chat and a promise of a txt link ! Terrible customer service @sky coming to you !

  • PaulTShears Paul Shears (@PaulTShears) reported from Broxbourne District, England

    If this pandemic has highlighted anything, it's just how bad @virginmedia are at delivering on their promises. I'm pretty sure my connection has been down as much as it's been up over the last 3 months.

  • MrsMummypennyUK Lynn Beattie (@MrsMummypennyUK) reported from Knebworth, England

    @ladyjaney75 @virginmedia @ComplainingCow Its terrible isnt it. I still dont have any contact from them. VIRGIN all i need is my landline number so i can set up my @EE Broadband!!!!

  • ScottWestron Scott Westron (@ScottWestron) reported from London Colney, England

    @BeanToast @skytv @virginmedia Wait till you encounter VM’s customer care ***********.

  • MrMartinSloan Martin Sloan (@MrMartinSloan) reported from Stevenage District, England

    @virginmedia when’s your messaging service back available. I’m waiting to find out how I can end my contract? because it’s become so expensive but can’t get through on the phone and now can’t even use the messenger service

  • AlexDonelly1 themusiccurator.com (@AlexDonelly1) reported from Enfield Lock, England

    @virginmedia You really are running a poor service in N13. Letting customers down with constant broadband outages compounded by a lack of accountability for this.Not impressed.

  • Erinthedog Erin Dog (@Erinthedog) reported from Stevenage District, England

    @virginmedia Thanks for the reply, 40 mins on hold to the call centre, the network connection had been lost, was talked thru resetting it. All working now.

  • iNathanM Nate-su Dragneel 🔥 (@iNathanM) reported from Letchworth Garden City, England

    @MrLeeNingLive @virginmedia Virgin have been awful at my current flat! Moving to Sky in my new flat - my mate that has it gets MUCH better connection 😩 When Virgin came to check my speeds they also suddenly went to the right numbers when they visited 👀

  • MrsMummypennyUK Lynn Beattie (@MrsMummypennyUK) reported from Knebworth, England

    @_bronni @ladyjaney75 @virginmedia @ComplainingCow @EE @BBCWatchdog Ooohhh @bbcwatchdog can you help. Virgin are holding me to ransom. My service is cancelled..26th July my service ends .but they wont give me my landline to switch to EE!!!

  • Jmiragliotta89 JMiragliotta (@Jmiragliotta89) reported from Waltham Abbey, England

    Did not last long, my @virginmedia service yet again has let me down!

  • Enfield67 Paul Dart (@Enfield67) reported from Enfield Lock, England

    @virginmedia after a long wait I’ve spoken to someone to successfully change my tv package. They then said they’d put me through to someone to book a slot to fix an issue with my box. I’ve been hanging on listening to music for 45 more minutes. Is there a way to book online?

  • Jmiragliotta89 JMiragliotta (@Jmiragliotta89) reported from Waltham Abbey, England

    Love that our internet just works when it wants 🙄 @virginmedia the service you provide including customer service is appalling!

  • Kevkenny73 Kevin Fuller (@Kevkenny73) reported from Hitchin, England

    @virginmedia no one answers your phones, online web chat cut me off after 4 hrs waiting and you don’t reply to my messages on here! What do I need to do to get help from you guys, it’s a joke!!

  • MrsMummypennyUK Lynn Beattie (@MrsMummypennyUK) reported from Knebworth, England

    @virginmedia NO!!! The mostest disappointing customer service. Really. @ladyjaney75 @ComplainingCow

  • bookless Faux pas queen (@bookless) reported from Enfield Lock, England

    @virginmedia we are paying a very high fee for not having broadband. It’s 4 days now and people like me who rely on the internet for work should get some compensation. Having to work hooked to my phone’s hotspot while paying for a service that is not provided. Not happy.

  • JPUrecords JPU Records (@JPUrecords) reported from Enfield Lock, England

    @Demieliana @alec_zetter @MondoDan @MOsman1977 @Bajan_Mark @virginmedia In EN3 and spoke to someone on the phone who said there wasn’t a problem but there clearly is. Can barely browse the internet!

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • KeithDenton17 Keith Denton (@KeithDenton17) reported

    @virginmedia please advise if you are experiencing issues in the EX4 area, no wifi for the last hour but outage checker stating no issues??

  • smoggy_smithy Mark Smith (@smoggy_smithy) reported

    @jamiemadden1989 @virginmedia You can’t do a speed test on wifi. So many things can interfere with it. Plug a laptop into the back of the router with a cat5e cable (or better) then run the same test. I’m not saying you don’t have an issue, as you may well might, but at least you can rule out the wifi signal.

  • XIXMusic Yung General (@XIXMusic) reported

    @virginmedia Hello, I'm having massive issues with my WiFi today. It's been rebooted several times. It'll work for a bit then cut out again. A green light has come on a few times.

  • sapphicfrog spooky froggie 🐸 (@sapphicfrog) reported

    @virginmedia hi my broadband has been going down every few minutes for the past couple of days. website says no faults in post code area. have been turning router off/on no different still down. please advise?

  • HannahDefoe22 Kathy-Jane Stevenson #NicolaWalkerFan ❤️ (@HannahDefoe22) reported

    @virginmedia I’ve had no internet for two days and I’m being told that I have to wait until Friday for someone to come out and fix it!

  • keezo1985 Neil Keenan (@keezo1985) reported

    @virginmedia While I’ve removed the white box inside my house I still have some cabling coming through the wall from the brown box outside. Is this something that VM is able to remove for me as I worry about causing issues to be broadband connection if I try to remove them myself.

  • avenger_grey Jedi Avenger 🖤✊🏿🏳️‍🌈🏴󠁧󠁢󠁳󠁣󠁴󠁿🇺🇦♿💛💜 (@avenger_grey) reported

    @virginmedia your broadband is terrible! I pay you £66 a month for the privilege of constant WiFi drops or complete Internet outage. We've had a replacement router but it's still happening every day. You're not providing the service I pay for!

  • MrRumpy Mr Rumpy (@MrRumpy) reported

    @virginmedia No, I have tried to raise a complaint 12 times over phone, online and WhatsApp, every time being put through to another department. The worst customer service I’ve ever had

  • Blueboo_UKF Beverley S (@Blueboo_UKF) reported

    @virginmedia bad request on website when trying to amend package and long queue on phone.

  • pancaketheduck Snake Plisken🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@pancaketheduck) reported

    @virginmedia no attempt to retain customers Is surely a bad business plan ? Customer for 20 plus years shocking treatment by Virgin