Virgin Media Outage Report in Hertfordshire, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hertfordshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hertfordshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 05:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Radlett, Luton, Stevenage, St Albans, Letchworth Garden City, Waltham Cross, Hatfield, Hitchin, Ware, Hertford, Hemel Hempstead, Dunstable, Flitwick and Bricket Wood.
| City | Problem Type | Report Time |
|---|---|---|
 Radlett |
Total Blackout | |
| Luton |
Internet | |
| Luton |
Total Blackout | |
| Stevenage |
Wi-fi | |
| St Albans |
Total Blackout | |
| St Albans |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hertfordshire, England
Latest outage, problems and issue reports in Hertfordshire and nearby locations:
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Nick Daniels
(@goitsagch) reported
from
Luton, England
@virginmedia I don't have 2 hours spare to sit on hold right now. Maybe I'll try the text service later when I've got some time. Got other things to do now. Thanks for your help anyway.
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Rory Herbert
(@RHerbert95) reported
from
Dunstable, England
@virginmedia It's for the broadband, we've had issues for the past few days and speeds of <1mbps, the automated hotline said there were intermitent issues and we didn't have a chance to talk to anyone because the hold was too long
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Elias Chris Christodoulou
(@Chrisveria) reported
from
Enfield Lock, England
Virgin Media have let me down
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Noreen Darragh
(@nordar48) reported
from
Enfield Lock, England
@virginmedia No it’s awful
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Jacqui harding
(@Jacquiharding14) reported
from
Luton, England
@virginmedia She also doesnt do twitter. What she needs is a manager to listen and just sort the problem. Its simple to sort so they just need to. The phobe number they gave her used all her allowance and cut her off midcall today and she is with virgin mobile
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Nick Daniels
(@goitsagch) reported
from
Luton, England
@virginmedia No, I had to admit defeat after 50 minutes. I had things to do! I have a new Virgin Mobile 4G SIM and I need to transfer the number from and old Virgin 3G SIM to it. If you could help with that, that would be marvelous.
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Sophie Lonergan
(@midnightmaggie) reported
from
Luton, England
@virginmedia 1.5 hours and counting on the phone to virgin to try and sort out the wifi. Worst service ever, been with them for 3 months and had the slowest speed we have ever had! Don’t use them, bunch of cowboys! 😡
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Kane Huxley
(@IAmKaneHuxley) reported
from
Enfield Lock, England
@virginmedia out the number that we had been calling from the start and so after all that we were back to square 1 explained our issue once again for the third time. the new woman who answered was very blunt but she did move our delivery date to an earlier time which is all we wanted
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Nick Daniels
(@goitsagch) reported
from
Luton, England
@virginmedia I need to move a mobile number from an old 3G Virgin SIM to a new 4G one I got as part of my Oomph package, but I don't remember my 'telephone password' so the text chat people couldn't help, so I need to reset that somehow I think.
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Dicko
(@MDQPR) reported
from
Letchworth Garden City, England
@virginmedia No problems listed. I have just not been given my new channels, or internet speed ordered. Engineer let me finish the new box install.🙄
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Kane Huxley
(@IAmKaneHuxley) reported
from
Enfield Lock, England
@virginmedia we’re uni students who need wifi to do our work, when we called the first person completely disregarded our complaint as when we finished explaining our issue he told us he was putting us on hold when in fact he transferred us to a new person. Then vin / victor spent 45 mins on..
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Hussein Khan
(@HusseinKhan11) reported
from
Enfield Lock, England
@virginmedia why is ur internet so ******* shit all the time
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Donna Groom
(@groom_donna) reported
from
St Albans, England
@virginmedia shit service, spent 25 mins getting through to sort out my non existent broadband and was told they would charge me to get my devices right then hung up when I said I would not pay for a service I am already paying over £80 pm for.
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Alison Mitchell
(@F_O_I_D) reported
from
Luton, England
Virgin media is down for maintenance. No WiFi and no tv. Guess I’ll have a mix.
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Nick Daniels
(@goitsagch) reported
from
Luton, England
@virginmedia I've already had a long online chat earlier, but only the phone operators can help apparently. I just can't ever get through. The waiting times are ridiculous
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Kane Huxley
(@IAmKaneHuxley) reported
from
Enfield Lock, England
@virginmedia twice. without us knowing he made us another account with virgin for the WRONG address which has now caused them to have their wifi cancelled due to his mistake! he then told us to call a specific number to get through to someone who will in fact help us but he ended up reading-
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Esther Robertson
(@Rosie_flute) reported
from
Stevenage District, England
@virginmedia Thank you for your reply. The packages available are always in biased towards the new customer. Friends have contact me today to say the only way to get a good package is to threaten to leave. Which makes me feel like a prize idiot rather than a valued customer.
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Kate Welling 🔶️🔶️🔶️
(@_M155Y_) reported
from
St Albans, England
@anemoneproject @HertsFRSControl Virgin Media still appears to be down.
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🎃🕸️Join the Euro & Schengen🕸️🎃 (αngus)
(@hibouxchouette) reported
from
Enfield Lock, England
Today's joint winners of the award for most reprehensibly shit customer service are @FT and @virginmedia. @ThreeUK lose out by a whisker.
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Mark
(@NormskinutsMark) reported
from
Hitchin, England
@virginmedia Gave up on the message service and rang you. WiFi signal keeps dropping even when in same room as the router. No signal upstairs. Virgin booster installed. Box was tested and found a fault. Reset. Will keep an eye.upgraded faster speed paying a lot expect better
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mark
(@MJDeering) reported
@virginmedia For the last 15 days my wife has contacted you on at least separate 4 occasions regarding reducing our services, either we've been cut off or promised a call back that never happens. Can you get this sorted please.
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paul barnes
(@paulbar1958) reported
@virginmedia 2 days with constantly interrupted internet in OX12 area… any idea on a timeframe for return of service ?
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Stephen Lee (Insta.. @theneatstreetbarber)
(@Boxertess) reported
@virginmedia So at this point I've been on @WhatsApp with @virginmedia for 30 minutes. I've asked one question repeatedly and im still waiting for an answer! If my contract is up, lete leave. With customer service like this how can I be expected to stay?
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Nicole
(@Nicole050039555) reported
@virginmedia How can I get support to change my tv/broadband package without a phone or whatsapp?
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Tony B
(@TonyBuzzz) reported
@virginmedia RIP OFF. Been with you for over 25yrs (viaNTL). Have to continually ring every 18m for a discount. New customers always get better deals than loyal ones. Had enough - I've just CANCELLED the service. Will go with a supplier that does honest everyday prices - BYE BYE!
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Andy Chalkie Cook
(@chalkiewhite99) reported
@virginmedia shocking customer service! Very poor.
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ǝʇʎq∀ΛOH
(@iminfrontofyou) reported
@virginmedia can you tell me how much money your company has invested in maintaining your network per year for the last 2-5 years and how much do you plan to spend over the next 1-2 years?
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Tony B
(@TonyBuzzz) reported
@virginmedia Shame after 25yrs. Yor pricing is crazy. Fed up of being ripped off. Why should new customer get much better prices than loyal ones!!!!!!!!
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Andy Chalkie Cook
(@chalkiewhite99) reported
@virginmedia You see… that’s the lie. I was promised a call on Sunday morning at 9am, that a manager would call within 48 with a solution and compensation. I have spent over 10 hours this week alone trying to speak to a so called ‘manager’
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Georgie Bolwell
(@gmbolwell) reported
I want to preface this by saying that most of the people at @virginmedia customer service have been very understanding and tried to be as helpful as possible. What is not helpful @virginmedia is the fact that when I placed an order online, it didn’t go through and no one told me.