Virgin Media Outage Report in Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hertfordshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hertfordshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Radlett, Ware, Dunstable, St Albans, Luton, Hemel Hempstead, Welwyn Garden City, Hitchin, Hertford, Letchworth Garden City, Stevenage, Flitwick, Waltham Cross, Hatfield and Harpenden.
| City | Problem Type | Report Time |
|---|---|---|
 Radlett |
Internet | |
| Radlett |
Total Blackout | |
| Radlett |
Internet | |
| Ware |
Internet | |
| Radlett |
Internet | |
| Dunstable |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hertfordshire, England
Latest outage, problems and issue reports in Hertfordshire and nearby locations:
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia Not ‘sorry hit you’ll need to get into another queue for hours and hours because it’s another team and we can’t help you’ That is not how to treat customers. In any business. Someone needs to take ownership of a situation. Truly terrible customer service. #virginmedia
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia So @virginmedia my contract has finally been resolved. 3 hours of phone calls in 24-hrs (including phone being cut off 3 times) 6 hours of WhatsApp Failure to honour contract offers. Shambles of a company. Worst customer service I’ve ever experienced. #virginmedia #fail
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Seemtab Ahmed
(@ahmed_knp) reported
from
Luton, England
@virginmedia I’ve been having problems with my internet from last 1 week! Gone from bad to worse from yesterday!!! what’s wrong?
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Paul Swain
(@PaulswainDJ) reported
from
Kings Langley, England
@virginmedia An ongoing account issue. All I’m trying to do is sort it out. Your staff accepted my call today and then hung up after 17 minutes of hold time.
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Steve Cavinder
(@StephenCavinder) reported
from
Bricket Wood, England
@virginmedia do you think it’s acceptable for a customer to be waiting for more than 20 minutes (and still waiting) for one of your agents to answer the phone? #justasking
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia Sorry but the old ‘we don’t have email addresses’ doesn’t work. Everyone does. It’s just company policy not to hand them out. The key issue is that with this level of service, someone should say ‘leave it with us, we’ll look into it and someone will get back to you’ 1/2
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia Totally shocking service from your team today. Nearly 2 hours of calls. Cut off; not being put through to disconnections and effectively being called a liar. Interested @virginmedia ? @MartinSLewis one for you
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia None. Last three phone calls were cut off. I don’t really want to phone again, spend 20 minutes only to be cut off again. Can you help ?
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia It’s coming up to 3 hours wait on WhatsApp on TOP of 3 hours of phone calls. Do your teams compete for the worst service levels @virginmedia ?
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia Again i did all this before the engineer visit. Ive been having issues since July. I need to speak with cancellations team.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia So @virginmedia what do I do when your phone team tells me they can’t do anything and it’s down to the WhatsApp team who don’t do anything ? What is the next turn? I have a contract offer I want to accept but can’t ?
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Paul Swain
(@PaulswainDJ) reported
from
Kings Langley, England
@virginmedia I’ve given up for tonight. I’m struggling to deal with a company that has lied on record and taken money wrongfully out of my account. @MartinSLewis help!
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia No an engineer came to my house. He could not fix it. Rebooting will not help. Please read my original tweet.
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Paul Swain
(@PaulswainDJ) reported
from
Kings Langley, England
@virginmedia We have liftoff! Just spoke with a member of your team on the phone. Her name was Francis. She was fantastic! Sorted the problem out and applied a credit to my account. Buy her a drink now 🍷
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🔑 Shawn 🔑
(@s_mann71) reported
from
Enfield Lock, England
@virginmedia sort out your customer services, been trying to cancel my account for over 3 hrs, f*****g usless
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia No there is no outage. My bband has been broken/slow for months
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia @Ofcom - can you help with this situation? As you monitor, telecoms companies; Do you think 3-hours worth of phone calls, being cut off 3 times and 80 minutes on WhatsApp (and counting) is good enough service from @virginmedia just to renew a contract ? #virginmedia
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Maz 💙
(@marionmurray13) reported
from
Enfield Lock, England
@virginmedia what’s the point of paying for services from you that you frequently FAIL to provide 😡😡 How do I get my money back for days you owe me??
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Paul Swain
(@PaulswainDJ) reported
from
Kings Langley, England
@virginmedia This is boring. I’ll reach out to third parties to resolve my account issue.
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Maz 💙
(@marionmurray13) reported
from
Enfield Lock, England
@virginmedia You choose NOW to bring down my services 😡😡😡😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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JamJola
(@gin_leighton) reported
@Ash_Hirani @virginmedia 🙄 it’s the laziness and bad customer service that gets my goat!!!!
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Catherine Inglis
(@cafi_epcc) reported
.@virginmedia I'm having real problems getting through to your customer service again. The online chat agent didn't have sufficient authority to deal with my issue & when I phone 150 the call keeps dropping out after ~3 mins.Could I arrange a time for someone to phone me instead?
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Darren
(@DarrenDilliway) reported
@virginmedia Help Please!!Been trying to pay my bill but your website tiems out every time!!!
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Samantha Alleyne 💙
(@samkkalleyne) reported
IF ANYONE IS CONSIDERING JOINING @virginmedia JUST DON'T. HONESTLY. NOTHING BUT PROBLEMS. I AM SICK OF BEING IGNORED. CAN'T GET THRU ON PHONE. IGNORING POSTS ON TWITTER AND IN FORUM. ABOUT TO CANCEL AND TAKE MY MONEY ELSEWHERE 🤬🤬🤬
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Ed61
(@Ed6114) reported
@virginmedia That would be useful if I could actually read the pages on my phone but all the stuff at the bottom of the page covers the messages. The whole experience with Virginmedia is crap. Your service, you fix it. No I have to spend hours, days, weeks trying to do it for you.
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Harry Poole
(@harryepoole) reported
@virginmedia Internet is still really slow. Not bothered trying to phone again as it’s a waste of time
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Jamie Lee
(@Minion123451) reported
@Byron_bowers99 @virginmedia Having the same problem (found you on the twitter btw) a However ares hasn't been on all day missed college work lessons and more Even when its not being that **** it still takes me 10 hours to install a game....
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PaymentP
(@PaymentP_) reported
@virginmedia why can I never get through to you?
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PeteGutteridge
(@GutteridgePete) reported
@virginmedia Engineer will be with you 12/02 between 12-4!! No engineer, no contact and still problems, think next step is OFCOM
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UK Sports
(@UkSports1) reported
@virginmedia Your broadband stopped working in London W14 on Wed night and still not working. Cell centre folks said there’s a problem in this area and should be fixed by noon, then by 4pm and still not working. When are you going to fix the problem?