Virgin Media Outage Report in Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hertfordshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hertfordshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 27: Problems at Virgin Media
Virgin Media is having issues since 08:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
-
Internet (60%)
-
Wi-fi (16%)
-
Total Blackout (12%)
-
TV (7%)
-
E-mail (4%)
-
Phone (1%)
Live Outage Map Near Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Hertford, St Albans, Dunstable, Buntingford, Hemel Hempstead, Luton, Stevenage, Welwyn, Waltham Cross, Letchworth Garden City, Hitchin, Flitwick, Welwyn Garden City, Cheshunt and Hoddesdon.
| City | Problem Type | Report Time |
|---|---|---|
 Hertford |
Internet | |
| St Albans |
Total Blackout | |
| St Albans |
Total Blackout | |
| St Albans |
Total Blackout | |
| St Albans |
Internet | |
| Dunstable |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hertfordshire, England
Latest outage, problems and issue reports in Hertfordshire and nearby locations:
-
Alistair 🏴☠️ Burns
(@gashead) reported
from
Hatfield, England
Used to tell my colleagues on @virginmedia to switch to @BT to overcome reliability issues. Moved house and little choice to pick Virgin. No internet or TV for 7 days, fix due by 1pm today. Queried at 1.30pm and 6.30pm, assured it would be today, told to relax. Frankie says BS.
-
Jesse Bryce
(@jesseb4me) reported
from
Luton, England
@muppetkeeper @virginmedia @TalkTalk Plus at almost double the speed. No idea why they need to make it so difficult to get a good deal. But for continuity of service, and not having another piece of obsolete hardware lying around, I’ve taken it.
-
Lisa
(@Lisamarie0410x) reported
from
Enfield Lock, England
@virginmedia whole service has gone down. Its bloody ridiculous
-
XxSousaxX
(@sousax_x) reported
from
Broxbourne District, England
@Sabrina62517017 @virginmedia Yes i have same issue in EN8 absolutely nothing
-
Paul Newby
(@paulnewbz) reported
from
Hoddesdon, England
@virginmedia my router is showing a message saying update in progress. It’s been like this all day. Service status says the networks being updated but fix by 3pm. Is there a fix? I cannot log in to the router.
-
robbo
(@brobbo55) reported
from
St Albans, England
@virginmedia sort out the wifi in AL4. Been down two days now joke of a provider
-
Jane Lees
(@janeylees) reported
from
Enfield Lock, England
@virginmedia struggling to understand in these days of modern technology why you cant text customers when you know broadband is down in their area & at least give them a heads up #CustomerService #customerexperience
-
Lisa 🏴🇬🇧🐶⚽️🍺
(@loobylou470) reported
from
Stevenage District, England
Cheers @virginmedia, I finally get to sit down to watch some TV after being on the go for the past 17 hours to find network errors with my V6 box followed by a huge update. I really enjoy spending what little time I have in the evening rebooting and unplugging cables #frustrated
-
Angela 💫
(@PrimaryxTeacher) reported
from
Dunstable, England
@virginmedia my WiFi is down and on service checker it’s says no fault, I try to do the test but the website crashes after clicking “test” button.
-
Lisa 🏴🇬🇧🐶⚽️🍺
(@loobylou470) reported
from
Stevenage District, England
@virginmedia The box is knackered, it's flashing lights, going between the welcome screen a strange black screen with white box and arrow (?) and then off again. I've contacted support and an engineer is coming out on Thursday
-
Nick Chainey 💙
(@NLFG) reported
from
Hemel Hempstead, England
@virginmedia I've tried both of those. I was going to restart the router and see if that made any difference. Appreciate the help 👍🏼
-
Chanders
(@chanderson76) reported
from
Stevenage District, England
@virginmedia 46 minutes on chat going round in circles…..any chance of some customer service?
-
Sian Milner
(@sianhelena_m) reported
from
Hitchin, England
@gashead @virginmedia Bizarre that it’s not actually Kelly causing an issue yet they’re being very helpful for me! Unfortunately not sorted! Honestly lost all faith in it being resolved. Never had such an issue trying to get an answer from a company. Hope you get sorted too!
-
Enrique Guadiz
(@EnriqueGuadiz) reported
from
Hemel Hempstead, England
The only good thing these new @virginmedia super hubs are good for is flying out of a window! Dropping internet connection like AH dropping her package on JD’s bed! Fricking awful service!
-
Ella A Cutler
(@angelstorm13) reported
from
Hatfield, England
Urgh! And once again #virginmedia is down. No Internet, WiFi, broadband etc. They raise their bills to above inflation and still the same crappy service. @virginmedia
-
ian
(@bunchyno2) reported
from
Enfield Lock, England
@virginmedia I have a complaint regarding staff behaviour. Can someone help
-
XxSousaxX
(@sousax_x) reported
from
Broxbourne District, England
@virginmedia no service at all EN8 0DZ and cant gwt onto your website
-
Matt Adcock
(@Cleric20) reported
from
Hitchin, England
@virginmedia I’ve been a customer for almost 27 yrs with you guys - was being offered an upgrade to broadband…
-
Laura
(@Laurad0707) reported
from
Broxbourne District, England
@virginmedia when I switched to you in April the guy selling the package offered me some Wi-Fi boosters if I had poor signal in parts of my house which I do… now some months in I really do need them and was promised them free of charge so can you make good on your promise please
-
Sian Milner
(@sianhelena_m) reported
from
Hitchin, England
@virginmedia Is anyone actually reading my tweets… I’ve called 10+ times and no one seems able to help!? Apparently no one here can either…
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
-
Mr. Miyagi 🌴
(@GrumpyBiker1969) reported
@O2 still can not access my account it looks like the issue is your merge with @virginmedia and a conflict with the App & on line log in. How I am I supposed to manage my account @Ofcom
-
NOT IN MY NAME
(@disguisedintel) reported
@emilyk1992 @virginmedia This is the virgin media way. I have a repair date for 7th august which is 3 weeks from them being told and it took 3 appointments and 5 hours of dealing with their lying, inept customer support staff. RUN AS FAR AND AS FAST TO ANOTHER PROVIDER.
-
Dawn
(@DawnSunrise1) reported
Virgin Media have emailed to say our current contract is coming to an end and we will be charged another £50 a month in future. Wtf? Now I'll have to phone to challenge it. Fed up of all this @virginmedia
-
ian Morson
(@morse64) reported
@virginmedia what an absolute joke... cant access online due to this new Virgin media / O2 login. I do not have access to the email account and rang customer services to change it. Still no joy
-
Christopher Aveyard
(@Christo24382100) reported
@virginmedia I’ve been with Virgin Media for two weeks and haven’t been able to log into my account, I’ve spoken to so many advisors who tell me to wait anywhere between 24-72 hours and try again. Terrible costumer service so far, no one seems to have a clue what they’re doing.
-
mjaanensen
(@mjaanensen) reported
@virginmedia please can someone contact me. I no longer have access to the e-mail address associated with my account, therefore cannot login to my virgin media and cannot change the e-mail address associated. Help! Also your internet is awful at the moment but can't run any tests
-
Jeremy Wood
(@excitedpixels) reported
@virginmedia @bt_uk @O2 Much like BT your systems seem very broken.
-
Marilyn
(@womaninblue1050) reported
@AlisonLMercer @O2 @virginmedia Yes there are loads affected. There’s a Facebook group specifically for problems with Virgin and this problem is highlighted significantly.
-
Jan Hobbs
(@CleanzineEditor) reported
@mickharkin68531 @virginmedia Whenever folk post on social media that they're looking to change their provider, locals response with recommendations/steer clears & often include prices they pay. It certainly doesn't look as if I've been saving 40%! I'd happily pay more for a good service though
-
HCopley
(@HCopIey) reported
Tried to cancel my virgin media contract got passed around like a **** through 6 teams just to have my call disconnected after 45 mins ***** @virginmedia