Virgin Media Outage Report in Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hertfordshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hertfordshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (20%)
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Total Blackout (11%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Luton, Stevenage, St Albans, Waltham Cross, Dunstable, Welwyn Garden City, Letchworth Garden City, Hoddesdon, Hitchin, Welwyn, Flitwick, Hemel Hempstead and Hertford.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Total Blackout | |
| Stevenage |
Total Blackout | |
| Luton |
Internet | |
| Luton |
Internet | |
| St Albans |
Internet | |
| Waltham Cross |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hertfordshire, England
Latest outage, problems and issue reports in Hertfordshire and nearby locations:
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Manny Montanaro
(@MannyMontanaro) reported
from
Enfield Lock, England
@virginmedia The @virginmedia box has completely broken down since yesterday & we can’t watch TV. My broadband is also affected. I’m a fairly new customer & I’ve had constant issues since moving from @sky I’ve now got to wait until Saturday before a technician can come & repair everything 👎🏼
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Ken Williams
(@portishair) reported
from
Hertfordshire, England
@virginmedia the sky sports picture quality is unusually poor today.
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Carlo
(@Pegnarista) reported
from
Stanstead Abbotts, England
@virginmedia You are the worst. 1. Never once asked me to DM my account details so you can look into and resolve privately. 2. Paid no attention to my first tweet, in effect advising me to continue to do the very thing I complained about telephone call after telephone call Pathetic.
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shaun Murray
(@shaunpmurray49) reported
from
St Albans, England
@virginmedia now my deal had run out I need to cancel the sports . Do i just ring up
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Manny Montanaro
(@MannyMontanaro) reported
from
Enfield Lock, England
@virginmedia I won’t hold my breath fir that to happen. By the way, will @virginmedia still send me an invoice even though I’ve had no TV and ultra slow #broadband for a week? I think I already know the answer to that 🤔👎🏼
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Carlo
(@Pegnarista) reported
from
Stanstead Abbotts, England
@virginmedia No advice at all as to what the issue is. Still not fixed.
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🆎
(@_Brady1_) reported
from
London Colney, England
@virginmedia Why are my sky sports channels not working but others are , getting error CS2004 . I’ve reset the box numerous times and checked the cables .. on my other box in another room all channels working fine ??
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Carlo
(@Pegnarista) reported
from
Stanstead Abbotts, England
@virginmedia Been a customer for 10 years, now thinking of leaving as a result of: 1. Remote control for 360 upgrade don't work and despite promises hasn't been fixed. 2. Hours wasted on the phone. 3. Conflicting and incorrect information from Customer Service resulting in above
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PCPresenter
(@PcPresenter) reported
from
Hemel Hempstead, England
@virginmedia Any chance you can DM me about an issue? Trying to find an avenue to contact you through the website is shockingly ****. What's the point of having an option to contact when it's impossible to find it??
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Manny Montanaro
(@MannyMontanaro) reported
from
Enfield Lock, England
@MissyElly @virginmedia Worst thing I did last year was move from #sky to @virginmedia I’ve only had it installed for about 6 months & I’ve never had a single month without having some sort of issue. You’re better off elsewhere!
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James Brown
(@JammieBun) reported
from
Enfield Lock, England
@virginmedia No response to texts; no response to WhatsApp. Live chat unavailable. Please can you advise how to terminate my contract now, since you’re not providing any kind of service?
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
@virginmedia Self install as we had determined the tivo box was faulty they sent one but its obviously never been activated from your end despite the hrs I've spent online trying to get it done no one I speak to has a clue what there doing constantly going thro diagnostics not activating it.
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Harold Wicks
(@hw_renewe) reported
from
Hemel Hempstead, England
@virginmedia “Have you checked for any issues in your area” No I have not checked that link. It is intermittent; one minute it is useable and next the internet service is missing; it is regular occurrence, happens almost daily!?
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Laura Cook
(@LauraVCook1980) reported
from
Hatfield, England
@virginmedia disappointed after 10 years of being a loyal customer that I can’t pause my monthly payments for 11 weeks while I’m not at home and no one using the broadband or TV!
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PAT WEBB
(@nan2thou) reported
from
Enfield Lock, England
@virginmedia There are always issues in this area. I would suggest that most the equipment needs replacing. But I won hold my breath
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
@virginmedia You have given me a number 0345 454 111 which doesn't exist come on this is getting ridiculous also tried 150 has no option 3 and takes me straight back to someone who wants to do a diagnostic check and I am also using a virgin phone just how bad does this get
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Ella A Cutler
(@angelstorm13) reported
from
Hatfield, England
Virgin WiFi is up and down all the time, but now it's really down and not working. Can't even turn on my Alexa smart lights so stuck in the dark and soon landlines will be WiFi so that won't work either. @virginmedia #noservice
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Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU
(@essojohn) reported
from
Broxbourne District, England
@virginmedia No I have not and at no stage has any one or any virgin media Web site indicated to do so I have as stated spent hrs on the phone talking to yr people about the problem and now you suggest this I am totally fed up ringing VIRGIN MEDIA and constantly going over the same things.
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PAT WEBB
(@nan2thou) reported
from
Enfield Lock, England
When will virgin media ever get it right? Almost every week there is a outage. Well overpriced as well.
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Dr Andrew Fleming 🇬🇧 🏴
(@Andrew007Uk) reported
from
London Colney, England
@virginmedia Thanks for trying. Three Exec Dept people in the last 10 days promised to call me back after initial calls - none have. I have put it all in an e-mail against what I believe is my reference number. I want the mobile internet service you've arranged to work.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Pete Cummings
(@Inuisibilem) reported
@virginmedia Okay, thanks. Be interested to know where they got my contact details from. Oh well, if they ring again they're going to get a whistle blown down the phone
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Zara
(@Buncrossedd) reported
@virginmedia Hi, we had a power outage yday and since then, our tv services are not working. When the tivo box turns on, it tries to load the channel list and stays stuck at 16% and then fails after a while with an error S101. Can someone help please?
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CP
(@CFC_CP20) reported
I actually hate Virgin Media why ******** does my wifi jus randomly stop working
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paul nolan
(@nolan3260) reported
@virginmedia Stay well away, terrible customer service!
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Jake Bass
(@JakeBassUK) reported
@virginmedia Hello, I’ve been trying to cancel for weeks now but every time we get so far into the process you either put the phone down, don’t reply on the online chat or the text service. Looks like a scam to stop people leaving. How can I escalate this?
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Phil clement
(@psclement) reported
@virginmedia how do I get transferred to your complaints department. Phone operator saying I can’t escalate issue and saying you don’t have a complaints team.
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#FBIW Welsh Rugby Mad dragon 🐲
(@wru4me) reported
@Richard99366022 @edjenx I'm with virgin media so think it's all or nothing. No guarantee of coirse sky will always put them on the same channel either I'd assume. Also that they would show all games. I know prem sport is awful but at least you got them all
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Robert
(@yaxleymellis) reported
@virginmedia I'm not facing any issues any more, since I've finally managed to extricate myself from your awful company. Just wanted to comment on the irony of you praising carers given the complete lack of care with which you treat your customers.
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rachel mcgaughey
(@McgaugheyRachel) reported
@virginmedia @virginmedia I am still on hold 24 hours and still onto an autobot. This service is disgusting. I have cancelled my direct debit and I will probably end up with poor credit because of this!
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alister ware 💙
(@alister_ware) reported
@JohnChinner @CannonFodder @virginmedia Really I cant remember the last time i had a significant VM outage (did loose it for about 30 min a couple of months ago but it was back u before I had time to finish reporting it)