Virgin Media outages and service status in Hertfordshire, England

Problems in the last 24 hours in Hertfordshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hertfordshire, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Hertfordshire, England

The most recent Virgin Media outage reports came from the following cities: Hertford, Hitchin, Dunstable, Letchworth Garden City, Luton, Stevenage, Hemel Hempstead, Potters Bar, St Albans, Welwyn Garden City, Harpenden, Waltham Cross, Hatfield, and Welwyn.

City	Problem Type	Report Time
Hertford	Wi-fi	4 days ago
Hitchin	E-mail	5 days ago
Dunstable	E-mail	5 days ago
Letchworth Garden City	Internet	5 days ago
Luton	Internet	6 days ago
Stevenage	Wi-fi	6 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Hertfordshire, England

Latest outage, problems and issue reports in Hertfordshire and nearby locations:

• 
  Manny Montanaro (@MannyMontanaro) reported 3 minutes ago from Enfield Lock, England

  @virginmedia The @virginmedia box has completely broken down since yesterday & we can’t watch TV. My broadband is also affected. I’m a fairly new customer & I’ve had constant issues since moving from @sky I’ve now got to wait until Saturday before a technician can come & repair everything 👎🏼

• 
  Big E (@lutonmagoo) reported 3 minutes ago from Caddington, England

  @virginmedia Call the line says there’s no issues in my area by Neil no at least three people in the same street as me that have no service at the moment so again absolutely incorrect information

• 
  Big E (@lutonmagoo) reported 13 minutes ago from Caddington, England

  @virginmedia I will call this number at some point today when it’s appropriate but no it’s still not working and when I put in my area code still says sorry we cannot tell you what’s going on?

• 
  Chanders (@chanderson76) reported 16 minutes ago from Stevenage District, England

  @virginmedia 46 minutes on chat going round in circles…..any chance of some customer service?

• 
  Jason Flynn 💙 (@jasondflynn) reported 16 minutes ago from Letchworth Garden City, England

  @virginmedia Sorry but the old ‘we don’t have email addresses’ doesn’t work. Everyone does. It’s just company policy not to hand them out. The key issue is that with this level of service, someone should say ‘leave it with us, we’ll look into it and someone will get back to you’ 1/2

• 
  Big E (@lutonmagoo) reported 20 minutes ago from Caddington, England

  @virginmedia Called that number got an engineer coming out on Wednesday which is a bit long to be without broadband then they wanted me to pay for a priority service wanted me to pay for your equipment that’s is not working to be fixed I don’t think so not a great service

• 
  Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU (@essojohn) reported 25 minutes ago from Broxbourne District, England

  @BrianBr41198151 There service has become appalling on the phone today 98mins then they cut me off no resolution to the problem been with em over 25yrs Virgin Media's customer service is non existent think twice before you sign up.

• 
  Big E (@lutonmagoo) reported 26 minutes ago from Caddington, England

  @virginmedia broadband down again in my area pay so much money for this so-called superior service absolute shite can’t wait to leave

• 
  Big E (@lutonmagoo) reported 27 minutes ago from Caddington, England

  @virginmedia how do I find out how long is left on my contract have to leave because you’re not providing me with the service on paying for terrible service would never recommend it to anyone

• 
  Jenny_Edwards CBE (@Jenny_Edwards) reported 29 minutes ago from Enfield Lock, England

  @virginmedia Thanks for responding. My modem has yo be reset several times a day. Not a local area issue

• 
  Seemtab Ahmed (@ahmed_knp) reported 37 minutes ago from Luton, England

  @virginmedia I’ve been having problems with my internet from last 1 week! Gone from bad to worse from yesterday!!! what’s wrong?

• 
  Lynn Beattie (@MrsMummypennyUK) reported 39 minutes ago from Knebworth, England

  @virginmedia Again i did all this before the engineer visit. Ive been having issues since July. I need to speak with cancellations team.

• 
  Rebecca Dundon (@Rebeccadundon1) reported 39 minutes ago from St Albans, England

  Hey @virginmedia I've been on hold for 20 minutes and I'm losing the will to live. Need help with WiFi password

• 
  Big E (@lutonmagoo) reported 44 minutes ago from Caddington, England

  @virginmedia for the 3rd time today my broadband won’t work because my modem keeps needing rebooting and is crap I need a new one but can’t get through to anyone to speak to this is been going on weeks now, absolute terrible service

• 
  Sian Milner (@sianhelena_m) reported 45 minutes ago from Hitchin, England

  @virginmedia Is anyone actually reading my tweets… I’ve called 10+ times and no one seems able to help!? Apparently no one here can either…

• 
  LadyKitty McKatfacelady (@ladykittymckat) reported 50 minutes ago from Datchworth, England

  @virginmedia No, they said it would be fixed by 4pm Monday and that they’d ring me. I’ve had no phone call and still getting issues with broadband and TV

• 
  Ella A Cutler (@angelstorm13) reported 51 minutes ago from Welwyn Hatfield, England

  And it's down again. #virginmedia

• 
  Paul Newby (@paulnewbz) reported 53 minutes ago from Hoddesdon, England

  @virginmedia my router is showing a message saying update in progress. It’s been like this all day. Service status says the networks being updated but fix by 3pm. Is there a fix? I cannot log in to the router.

• 
  Lynn Beattie (@MrsMummypennyUK) reported 58 minutes ago from Knebworth, England

  @virginmedia No there is no outage. My bband has been broken/slow for months

• 
  Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU (@essojohn) reported 59 minutes ago from Broxbourne District, England

  @virginmedia You have given me a number 0345 454 111 which doesn't exist come on this is getting ridiculous also tried 150 has no option 3 and takes me straight back to someone who wants to do a diagnostic check and I am also using a virgin phone just how bad does this get

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Jan Hobbs (@CleanzineEditor) reported 4 minutes ago

  @virginmedia I've just sent a message & X told me there was a problem & my message would be saved. I'm hoping you receive it soon.

• 
  Sleepy (@Sleepyteacher3) reported 8 minutes ago

  @virginmedia Hello! I still haven’t had an activation email to be able to watch TNT through HBO App. I have TNT in my package. I have chatted on live chat to different people who keep saying ‘wait 24 hours for email’. 24 hours later… no email! Getting no support😔

• 
  Berk (@trapdoor456) reported 8 minutes ago

  @virginmedia @RicardoEyes Maybe show decent customer service when you are contacted about issues initially, not just when people have had enough & leave 🤷

• 
  James Durrant (@je_durrant) reported 10 minutes ago

  @coveragechecker @virginmedia Was initially a local outage but turned into someone had unplugged my cable at the exchange and it needed replacing. Sh*t happens, I get it, but to leave someone who pays £1500 a year for a service without anything for a month is plain bad

• 
  Adrian Weale (@Edeaulx) reported 11 minutes ago

  I would contact you directly @virginmedia but your 'My Virgin Media' website won't allow me to sign in. I assume that this kind of obstructiveness is what got you fined so lavishly by @Ofcom

• 
  Abbie (@abz_06) reported 15 minutes ago

  @virginmedia you have left my 71 year old mother without internet and TV since 18th July due to a “problem in the area” and now you’re saying it won’t be fixed until 31st July? Two whole weeks you’ve left an elderly person completely isolated with no form of entertainment.

• 
  Son #2 (@JudgementKAZZ1I) reported 18 minutes ago

  @halalzia My friend who works at virgin media says skys customer support is better

• 
  Mark Davies 🏴󠁧󠁢󠁷󠁬󠁳󠁿 🇬🇧 🇺🇸 (@BettySwollock) reported 19 minutes ago

  @trapdoor456 @virginmedia Ive been with the now virgin media used to be known as ntl for 30 years , never really had major issues To be honest, I have 1GB and practically get most of that speed , latency is fine , download speeds are atrocious , customer service could do with a overhaul, other than that Nps for me.

• 
  jasong guedeney (@jasongued) reported 19 minutes ago

  @virginmedia just found out an outstanding bill of £81. It is now effecting my credit score! This is after various phone calls and reassurance that this issue had been sorted! Terrible. This issue was sorted 5 months ago and I have to find out through experian. OFCOM!?

• 
  christine (@jaffajsoh) reported 21 minutes ago

  @virginmedia my virgin tv isn’t working. Done everything I’m supposed to do. Do not want to wait 24 hours to see if it’s resolved - I pay for a service I’m not getting. Please help