Virgin Media Outage Report in Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hertfordshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hertfordshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 09: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Flitwick, Stevenage, Hatfield, Hemel Hempstead, Luton, Dunstable, St Albans, Waltham Cross, Welwyn Garden City, Letchworth Garden City, Hoddesdon, Hitchin and Welwyn.
| City | Problem Type | Report Time |
|---|---|---|
 Flitwick |
Internet | |
| Stevenage |
Internet | |
| Hatfield |
Internet | |
| Hemel Hempstead |
TV | |
| Stevenage |
Internet | |
| Stevenage |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hertfordshire, England
Latest outage, problems and issue reports in Hertfordshire and nearby locations:
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Ellie
(@EllieMB1) reported
from
Broxbourne District, England
@virginmedia me wondering if @SkyUK have any offers - been waiting on the line for another hr!!!! Just want my service activated 😱😱
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Ellie
(@EllieMB1) reported
from
Broxbourne District, England
@virginmedia why have I been on hold to your customer service department for 1 hr been cut off and then called again another 1hr cut off. On hold now, emailed and went through online and still nothing!!!! What’s going on!!!! Is anyone answering the phones
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Paul Brennan
(@kahoona7) reported
from
Barton-le-Clay, England
@virginmedia any known issues with broadband in the Mk45 area? Tried your internet checker which says no issues but my internet down for the last hour? Tried all the usual steps to try and resolve 😞
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Irma Ritu Arora
(@ritu2009) reported
from
Harpenden, England
@virginmedia horrendous customer service, no wifi despite 100mb speed I am paying for
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Daniel Kemshed
(@danielkemshed) reported
from
Enfield Lock, England
@virginmedia I think I've asked you to cut off our internet 4 days early for a house move, is it possible to get 4 days of service added until 15th? I have text the mobile number that you advise.
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MikeP
(@Mikeedpembo) reported
from
Luton, England
Hi @virginmedia , are your customer service phonelines not working today? Seem either engaged or number unobtainable?
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Keith Healy
(@keefkong) reported
from
Welwyn Garden City, England
@virginmedia I logged into my account on my phone & it says there are problems on all & they are working on it.. 😵
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Michał Jawornik
(@drjawor) reported
from
Letchworth Garden City, England
@virginmedia But it’s not working.
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HK
(@harrydotcom_) reported
from
St Albans, England
@virginmedia @JoBurkill It’s the whole street. Please help us. I’ve logged two complaints but no reply. Constantly cutting in and out all day every day. Help! @sbarrett92
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Dawn Cutting
(@CuttingDawn) reported
from
Bricket Wood, England
@virginmedia terrible service, I’ve tried calling and online chat to no avail. You’re blaming Covid but surely by now you’ve sorted out working from home or office. I need to speak to you but you avoid all customers!
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@GrantHarvey10 Need help installing. Just got sent virgin media ones. But says ones gets connected to hub. Which I get and then the other plugged in the same room? Which i don’t get.
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HK
(@harrydotcom_) reported
from
St Albans, England
@virginmedia No not confirmed as outage. It keeps cutting in and out. Can I DM you to see if you can check?
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Keith Healy
(@keefkong) reported
from
Welwyn Garden City, England
@virginmedia tv, broadband & phone all gone down... Tier 4... not much going on & now not even a tv to relax in front of.... please get it fixed quick 😵
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Salma Kasmani
(@Skizzle80) reported
from
Enfield Lock, England
@virginmedia usually your customer service is quality, why has it taken an hour. YES AN HOUR for anyone to even register my call about having no #broadband wifi at home when there’s a #lockdown2021 Kindly respond.
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Angela 🗺✈️🚇🚘🏴
(@Angela444_R) reported
from
Dunstable, England
@virginmedia 2. The 2.4ghs remained ok, our internet connection was fine. The intermittent problems are that we have a loss of WiFi connection and/or drop in performance. This seems to only to affect the WiFi devices and not the hardwired devices leading us to believe it’s an issue with the
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Danny Clark
(@PaxtonDan515) reported
from
Enfield Lock, England
@virginmedia your process for cancelling a contract is awful... no doubt telling your operators to keep hanging up. Wankers
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Mike Desborough
(@mjdes) reported
from
Stevenage District, England
@virginmedia I have now been on the phone for 1h41 mins and have spoken to nobody who can help me. Seem to get directed round in circles. Considering I have already contacted the chat who lied to me about a visit I am currently furious.
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johngriffiths7
(@johngriffiths7) reported
from
Hoddesdon, England
@virginmedia Service calls from a wifi router which is misbehaving. It isn’t clear to me that the operators are actually changing the record to prevent further calls. The number called is 01992#411972# but I have been called multiple times from 0161, 01582 and 01494 numbers. College IT told
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Neil Mcgeough
(@NeilMcG1972) reported
from
Broxbourne District, England
@virginmedia how come I cannot dial 150 anymore to get through to customer services? What is the new number to report a fault
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Angela 🗺✈️🚇🚘🏴
(@Angela444_R) reported
from
Dunstable, England
@virginmedia been having problems with internet connectivity for a while now , been trying to contact you on the phone for about a week now and when I get connected the call centre hangs up!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Darren Johnson
(@Darrenlj1976) reported
@NoContextBrits @virginmedia @virginmedia is the worst for customer service. Cut my service off 3 weeks too early after I told them I was leaving. Spent 6 hrs on phone to get it switched back on only for some other idiot to turn it off again the following day! Raised a complaint and they out right refuse to
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Iain Rockliffe
(@Rockyi1980) reported
@virginmedia Internet has been out all day in KY12 Dunfermline. Still not back on. People on the phne dont have a clue and the service outage page has still not been updated. Whats going on
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Darren Johnson
(@Darrenlj1976) reported
@NoContextBrits @virginmedia The most awful company to deal with. The best thing we ever did was to leave them and I take great pleasure on running their company down whenever the opportunity arises to anyone that will listen
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gasta
(@gastanuke) reported
@virginmedia as usual, 7.30pm internet is off. I'm appalled by your service and the fact that you never issue refunds is even worse. I will so cancel my contract!
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to_belfast
(@Belfast_to) reported
@virginmedia I've had no broadband for 3 days due to issue in area no updates no apologies can I get out of my contract to move back to adsl this isnt the first issue I work from home and have sip lines run in my home for work I might need to move
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donna fox
(@donnamfox) reported
@virginmedia absolutely awful customer service! You send me a email saying I’ve entered contract I haven’t agreed to and when I call on hold for 60 mins on Friday night you say oh it’s just a email we send doesn’t mean anything. Absolute joke of a company!
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M@t Wolf
(@MattWolf_117) reported
@NoContextBrits @virginmedia I moved flat and my new flat didn’t support Virgin Media which is a shame cuz I would have kept it…their “customer service” team said I could give the service to someone else or pay like £250 to cancel…had to pay the money awful company never go with them again after that!
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Darren Johnson
(@Darrenlj1976) reported
@NoContextBrits @virginmedia Refuse to give me a final resolution letter so I can my complaint to the ombudsman, fob me off when I call and never call back. I have written 16 emails (all in a chain) and they have not replied to any of them. I am always courteous and try to be reasonable but they really are
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Roy Gore
(@RagBuster) reported
@virginmedia Your support is terrible, who uses whats app for support? and still not a response in hours. You lie to customers about auto-compensation. I have been informed I have been credited yet see nothing on my bill :(
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Tesshan
(@Tesshan8211) reported
@conor_saunders9 @virginmedia My hub is still showing the red light. Engineers were here in the afternoon but left already. Still not working