Virgin Media

Virgin Media Outage Report in Hertfordshire, England

No problems detected

If you are having issues, please submit a report below.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Hertfordshire, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hertfordshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Hertfordshire, England 09/04/2025 17:00

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Hertfordshire, England

The most recent Virgin Media outage reports came from the following cities: Letchworth Garden City, Baldock, Hertford, Welwyn Garden City, Luton, Waltham Cross, Dunstable, Stevenage, Hoddesdon, Hemel Hempstead, St Albans, Flitwick, Hitchin, Hatfield and Ware.

Loading map, please wait...
City Problem Type Report Time
United KingdomLetchworth Garden City Wi-fi
United KingdomBaldock E-mail
United KingdomHertford E-mail
United KingdomHertford E-mail
United KingdomWelwyn Garden City Internet
United KingdomLuton Internet

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Hertfordshire, England

Latest outage, problems and issue reports in Hertfordshire and nearby locations:

  • DEDNaive Debbs Durston (@DEDNaive) reported from Enfield Lock, England

    @virginmedia Look just leave it tonight. If it’s the same in the morning I’ll contact customer service to see how long it will take to close my account. Cheers for trying to help.

  • GraemePuttock Graeme Puttock (@GraemePuttock) reported from Enfield Lock, England

    @virginmedia Hi John, thanks for getting back to me. The call was in regards to a problem with my broadband which luckily after an hour on the phone to a really helpful operator was discovered to be a known issue in the area that was being updated late on the system. 1/2

  • essojohn Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU (@essojohn) reported from Broxbourne District, England

    @virginmedia Self install as we had determined the tivo box was faulty they sent one but its obviously never been activated from your end despite the hrs I've spent online trying to get it done no one I speak to has a clue what there doing constantly going thro diagnostics not activating it.

  • MannyMontanaro Manny Montanaro (@MannyMontanaro) reported from Enfield Lock, England

    @virginmedia I won’t hold my breath fir that to happen. By the way, will @virginmedia still send me an invoice even though I’ve had no TV and ultra slow #broadband for a week? I think I already know the answer to that 🤔👎🏼

  • essojohn Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU (@essojohn) reported from Broxbourne District, England

    @BrianBr41198151 There service has become appalling on the phone today 98mins then they cut me off no resolution to the problem been with em over 25yrs Virgin Media's customer service is non existent think twice before you sign up.

  • JammieBun James Brown (@JammieBun) reported from Enfield Lock, England

    @virginmedia No response to texts; no response to WhatsApp. Live chat unavailable. Please can you advise how to terminate my contract now, since you’re not providing any kind of service?

  • essojohn Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU (@essojohn) reported from Broxbourne District, England

    @virginmedia You have given me a number 0345 454 111 which doesn't exist come on this is getting ridiculous also tried 150 has no option 3 and takes me straight back to someone who wants to do a diagnostic check and I am also using a virgin phone just how bad does this get

  • LauraVCook1980 Laura Cook (@LauraVCook1980) reported from Hatfield, England

    @virginmedia disappointed after 10 years of being a loyal customer that I can’t pause my monthly payments for 11 weeks while I’m not at home and no one using the broadband or TV!

  • MannyMontanaro Manny Montanaro (@MannyMontanaro) reported from Enfield Lock, England

    @virginmedia The @virginmedia box has completely broken down since yesterday & we can’t watch TV. My broadband is also affected. I’m a fairly new customer & I’ve had constant issues since moving from @sky I’ve now got to wait until Saturday before a technician can come & repair everything 👎🏼

  • essojohn Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU (@essojohn) reported from Broxbourne District, England

    More to come on VIRGIN MEDIA WORST EVER company to deal with they truly are the pits as far as customer service is concerned beware.

  • niroknox Niro Knox (@niroknox) reported from Potters Bar, England

    @richardbranson virgin media U.K. business service is appalling , customer service and tech support are lying, promising callbacks just to get you off the line, 3 weeks no service my business is chaos, my SLA is 12 hours yet no one to talk to fault: F010324227 No one is helping

  • MannyMontanaro Manny Montanaro (@MannyMontanaro) reported from Enfield Lock, England

    @MissyElly @virginmedia Worst thing I did last year was move from #sky to @virginmedia I’ve only had it installed for about 6 months & I’ve never had a single month without having some sort of issue. You’re better off elsewhere!

  • Griffo2018 RICHARD GRIFFITHS (@Griffo2018) reported from London Colney, England

    @virginmedia Now I am told they will send me a new hub as they do think I have problems T the house . That’s why VM booked a engineer it was not me who did it . Time will tell if the goal post moves again today

  • GraemePuttock Graeme Puttock (@GraemePuttock) reported from Enfield Lock, England

    @virginmedia service status on your website is not correct for the N9 area. The site says no issues but CS line confirms there are issues and engineers are working on it. No useable broadband since Friday. Will we get refunds and what's the ETA on a fix?

  • essojohn Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU (@essojohn) reported from Broxbourne District, England

    VIRGIN MEDIA beware over 25 yrs a customer, there customer service has hit rock bottom what an appalling company to deal with anybody had the same experience please pass on.

  • essojohn Johnny Allen 🇬🇧🇬🇧🇬🇧⚒WHU (@essojohn) reported from Broxbourne District, England

    @virginmedia No I have not and at no stage has any one or any virgin media Web site indicated to do so I have as stated spent hrs on the phone talking to yr people about the problem and now you suggest this I am totally fed up ringing VIRGIN MEDIA and constantly going over the same things.

  • shaunpmurray49 shaun Murray (@shaunpmurray49) reported from St Albans, England

    @virginmedia now my deal had run out I need to cancel the sports . Do i just ring up

  • Andrew007Uk Dr Andrew Fleming 🇬🇧 🏴󠁧󠁢󠁳󠁣󠁴󠁿 (@Andrew007Uk) reported from London Colney, England

    @virginmedia Thanks for trying. Three Exec Dept people in the last 10 days promised to call me back after initial calls - none have. I have put it all in an e-mail against what I believe is my reference number. I want the mobile internet service you've arranged to work.

  • hw_renewe Harold Wicks (@hw_renewe) reported from Hemel Hempstead, England

    @virginmedia “Have you checked for any issues in your area” No I have not checked that link. It is intermittent; one minute it is useable and next the internet service is missing; it is regular occurrence, happens almost daily!?

  • angelstorm13 Ella A Cutler (@angelstorm13) reported from Hatfield, England

    Virgin WiFi is up and down all the time, but now it's really down and not working. Can't even turn on my Alexa smart lights so stuck in the dark and soon landlines will be WiFi so that won't work either. @virginmedia #noservice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • LDNCalling Simon (@LDNCalling) reported

    @Disraeligearsup @GNetworkComms @virginmedia Awful company

  • GoatyTweets Michael Lachevre (@GoatyTweets) reported

    So after wasting an entire HOUR on hold to @virginmedia to see what they're going to do about my insufficient WiFi speeds that they charge me a premium for... they hang up on me! The website is crap, the 'chat bot' is crap and the lack of decency to accept a call takes the piss.

  • jamiewallace_ Jamie Wallace (@jamiewallace_) reported

    @virginmedia your SMS service which you promote to change your direct debit date is LITERALLY NOT FIT FOR PURPOSE. I'm sat here with my direct debit still not changed

  • Chaneyrp Ricky Chaney (@Chaneyrp) reported

    @virginmedia hey. I have an ongoing issue with billing since December! Everytime I get put onto WhatsApp chat nobody answers me. Getting fed up.

  • JB7258 John (@JB7258) reported

    @virginmedia Are you having a laugh, I called yesterday the number you sent me in a letter and I was on phone for 45 minutes listening to crap music before u cut me off

  • CGuilar92 C (@CGuilar92) reported

    @virginmedia He’s not trying to cancel the contract so he set up Wi-Fi in his flat with a company that is competent, but you won’t process the cancellation. I would like this done today.

  • Disraeligearsup Mr Jolly (@Disraeligearsup) reported

    @LDNCalling @GNetworkComms @virginmedia With Vodafone on city fibre and blimey it’s something you never ever get bored of. Partner moved off virgin as they were horrific and wanted her to pay for a new router as the old one was crap

  • Sick_Puppy303 Josh Armstrong (@Sick_Puppy303) reported

    @virginmedia The leaving my contract on my contract end date not the ludicrous exact 30 day issue I finally managed to resolve after arguing for 30 minutes and my contract will now be ending on the day I requested not the 30 day supposed policy. But I should not have had to argue to get it!

  • Veratoe1 Veratoe (@Veratoe1) reported

    @virginmedia The voice msg kept saying call back later. No info provided about how long this issue may last. If I knew it would be almost a week I would have written a letter. Past 2 days I've got into a queue, had to hang up after an 1hr but 2nd time was 46 min, I've now cancelled my service

  • Sick_Puppy303 Josh Armstrong (@Sick_Puppy303) reported

    @virginmedia The PayPal theft was about 10 years ago and PayPal refunded me the money. The fake deal and falsified records was in 2020 and when I finally spoke to a senior staff member they said this was very common at the time and resolved the issue eventually.