Virgin Media Outage Report in Hertfordshire, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hertfordshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hertfordshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Radlett, Hatfield, Luton, St Albans, Letchworth Garden City, Waltham Cross, Welwyn Garden City, Hemel Hempstead, Dunstable, Ware, Waltham Abbey, Hoddesdon, Flitwick, Hertford and Stevenage.
| City | Problem Type | Report Time |
|---|---|---|
 Radlett |
TV | |
| Radlett |
Internet | |
| Hatfield |
Internet | |
| Luton |
Internet | |
| Luton |
TV | |
| Luton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hertfordshire, England
Latest outage, problems and issue reports in Hertfordshire and nearby locations:
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Lisa 😺🛍⚽️💃💅✌🥦🥕🌽
(@LisaYidetteWHL) reported
from
Hemel Hempstead, England
Anyone else in Hemel Hempstead having issues with sodding #Virginmedia internet? As in its beyond crap? Mine has gone down again and I now cannot work! Fuming 😡😡 And they tell me 3 days to get someone out!
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Niks
(@lydia43632819) reported
from
Luton, England
@virginmedia #virginmedia lied to me when I join the network they I get a recommendation offer but I don’t get 😣
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Lee Gildersleve
(@lotfredjanlee) reported
from
Watton at Stone, England
@virginmedia my WiFi is so bad that come 7pm we have to switch it if on our phones and use our data. I’ve just tried to book a service call only to be told I can’t as they are doing work on our area and it will automatically get cancelled. It’s been bad for a year now!!!!
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Paul Clayton
(@PaulClayton25) reported
from
Stevenage District, England
@virginmedia loving the great customer services #NOT. No reply to my tweet from this morning! When this issue is repaired I demand a deduction, as this issue looks like it is going to affect my wife’s work tomorrow!
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Robert Beahan 💙
(@bobster76) reported
from
Hertfordshire, England
Hi @virginmedia, my tv service isn’t working. Are there any issues in the SG14 area, please?
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dan@randrhotrodimports
(@Dan_lutonbear) reported
from
Luton, England
@virginmedia Same as usual. Bots. Round and round in circles I want to cancel virgin media. Maybe you will contact me when I cancel any further direct debit payment 😡😡😡
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M.I.K.E.Y
(@MikezHR) reported
from
Luton, England
Im seriously getting fed up with @virginmedia care to explain why u charge big money for a **** service
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia £90 a month for an absolute rubbish service called the other day and the favorite saying was reboot was supposed to be put through through to the technical department on to hold on for 25 mins I gave up had to send this not using WiFi
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Ashley
(@randellauk82) reported
from
Luton, England
@virginmedia so I’ve had a merry go round of experiences for the last few months I’ve had to give advice to managers engineers etc when I contact about issues I want to out this forwards do a job do it right correct. Say a time call me don’t not call happened 3+ times 1/2
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tim
(@Claydon8Tim) reported
from
Hitchin, England
@virginmedia I have been forced to work from home and work internationally. For the past 48hrs your WiFi has been down in Hertfordshire. Completely. Have been unable to work and have thus lost money. Get a costumer service that works or I will take my business elsewhere
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stevie hind
(@steviehind) reported
from
Stevenage District, England
@virginmedia Not really sure. All I know is that for some reason in various parts of my house the signal becomes very poor. Whereas it used to be perfect. Hub has been in the same place since I’ve had it.
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Rebecca Dundon
(@Rebeccadundon1) reported
from
St Albans, England
Losing the will to live here @virginmedia Trying to get my hub upgraded, website says please call us for free upgrade.. Can't get through on the customer service number. Help please
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tim
(@Claydon8Tim) reported
from
Hitchin, England
@virginmedia Sorry. That’s it. Sorry. Yes I’ve checked and the WiFi is now working. I also checked and I’ll still be billed the full amount for a 2nd rate service that doesn’t in anyway match your glitzy empty advertising campaigns.
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Lisa 😺🛍⚽️💃💅✌🥦🥕🌽
(@LisaYidetteWHL) reported
from
Hemel Hempstead, England
@virginmedia Hub which they said will take 3 days!! 🙄🙈😡 I have had a catalogue of issues with Virgin over the years. I expect some recompense & I don't mean the '£8 after 48 hours has passed' insult I was told today. Been with Virgin since you took over NTL. Where's the customer loyalty?
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Paul Clayton
(@PaulClayton25) reported
from
Stevenage District, England
@virginmedia WiFi isn’t a 100% but tv is working fine. I’m pretty sure that I am paying too much for just WiFi and tv, on my account says I have a phone line which I never had??
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Lucid Dream Pictures
(@luciddreamphoto) reported
from
Hitchin, England
@virginmedia I’ll ring your call centre again tomorrow. When I’m paying nearly £65 a month for a service I’m not getting I don’t really feel I should have to post to a online community forum to solve the problem. A Virgin tech should come to my home & fix it!
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Robert Beahan 💙
(@bobster76) reported
from
Hertfordshire, England
@virginmedia Thanks. I’ve clicked the link but it only tells me there is no known issue. Is it possible to speak to a human being, please?
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Lucid Dream Pictures
(@luciddreamphoto) reported
from
Hitchin, England
@virginmedia No known issues on everything (broadband tv & phone)
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stevie hind
(@steviehind) reported
from
Stevenage District, England
@virginmedia Yes I have spoken to your tech guys. I have tried everything they suggested to no avail. All they say is I need to pay £5 extra a month for a booster which I think is unfair as I have done nothing to cause this issue
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Niks
(@lydia43632819) reported
from
Luton, England
@virginmedia Via email and even I called the customer service also 😞
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Johnson
(@paulhsj) reported
@virginmedia I was supposed to have had a call back at 9pm but didn’t get one. And we’re now being told that you have IT issues and we’ll have to wait 5 days for it to be repaired??
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Lynne Pattison
(@lynnepattison) reported
@virginmedia I don't think we are going to get the link to work. I have restarted everything this morning, and things appear to be working, but one of the people I spoke to yesterday told me to reset the router, and now my network name has gone. Do I need to log in with the details from the
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Duke Of Anti-Growth Coalition
(@DukeOfHavoc) reported
@fxylxy Sorry, but I think it's likely you aren't getting your voucher. Community installed last week, went down after a day, took 5 days to fix, back down and told another 5 days. I'm cancelling. Far worse than Virgin media.
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MacBeth
(@mc_guinness4) reported
@virginmedia don’t ask this company for any help with late payments and help if you’re struggling financially. Because they won’t help
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ollygator smudge Ailbhe Ni hEimhin
(@ollygatorsmudge) reported
@virginmedia Thanks but I'm beyond that now. So angry with the attitude of the agent and the poor service. All I asked for was a small gesture. Now all I can think about is leaving. Am looking at other service providers. I was on an 18 month contract and I want out if it now, not Dec 23.
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ollygator smudge Ailbhe Ni hEimhin
(@ollygatorsmudge) reported
@virginmedia Yes. The issue is resolved now, I hope. My annoyance with Virgin media is this, after putting up with poor service since moving into current home 3 years ago your agent on the phone effectively called me a liar. Refused to refund a small amount. I'm done now! Any ideas?
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The Blue Manc
(@thebluemanc) reported
@virginmedia I would expect your team to be more aware of that then me. Another shortcoming from your customer service team not providing one I guess. Adds to the list of poor service already received @richardbranson come on man, I just want internet, why is it so hard to deal with your team
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Jon Brigdale
(@jonbrigdale) reported
@virginmedia I’m more worried it took 5 calls to get you to agree to send an engineer in the first place if I’m honest! Customer service has been non existent since Branson sold out
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Rainbow
(@Rainbowspinning) reported
@virginmedia my mum signed up to direct debit payments via an agent to make it easier on her but it's been weeks and no payment has been taken despite the bill being due. Is this something to worry about? I don't want her service shut down for no reason.
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Amanda
(@amandachambersj) reported
@virginmedia Thanks I’ll try ring after work what option do you suggest to say I’m ringing for on the automated service at the start as if I try to say I’m ringing due to broadband issues it doesn’t let me speak to anyone? Thanks