Virgin Media Outage Report in Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Hertfordshire, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Hertfordshire and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
June 21: Problems at Virgin Media
Virgin Media is having issues since 11:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Radlett, Flitwick, St Albans, Luton, Ware, Letchworth Garden City, Welwyn Garden City, Hitchin, Dunstable, Stevenage, Hemel Hempstead, Hatfield, Harpenden and Hoddesdon.
| City | Problem Type | Report Time |
|---|---|---|
 Radlett |
Wi-fi | |
| Radlett |
Wi-fi | |
| Flitwick |
Internet | |
| Radlett |
Total Blackout | |
| Radlett |
Total Blackout | |
| Radlett |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Hertfordshire, England
Latest outage, problems and issue reports in Hertfordshire and nearby locations:
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✨kate✨
(@ushererofsouls) reported
from
Harlington, England
@virginmedia Hi. I can see there’s an ongoing issue with the TV in my area with fix date of 1600hrs 25th. This has been going on for over a week now & the blips/surges through the box & it constantly resetting is becoming really annoying & has even taken the wifi out sometimes.
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Danny Tsang
(@DannyTsang) reported
from
Stevenage District, England
@Ofcom Thanks. I wasn't able to find anything on @virginmedia site for requesting compensation so I have raised a complaint instead.
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Sandeep Pandya
(@spandya1) reported
from
Watford District, England
Called @virginmedia , now a technician booked. Outages are now common, there’s little communication from @virginmedia on actual status, even the service status page is usually out of date and the call centre staff admitted to me they don’t know what’s going on.
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Sandeep Pandya
(@spandya1) reported
from
Watford District, England
@virginmedia broadband is up and down again, today in WD17. Are you continuing to experience general service issues ?
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Michal Siewniak
(@MSiewniak) reported
from
Welwyn Garden City, England
Dear @virginmedia & @VirginMediaCC A day to forget, wasn’t it? All day problems with my internet connections. Thousands of people affected. In my case, I needed the internet to work and it seems like that the issue was resolved this afternoon. How can I claim compensation?
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Ella A Cutler
(@angelstorm13) reported
from
Welwyn Hatfield, England
And it's down again. #virginmedia
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Grant Osborn
(@Gosbo68) reported
from
Northaw and Cuffley, England
@Bazza_68 @virginmedia Up. Then down again. That’s the 4th time today.
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Mel B
(@crimimel) reported
from
Welwyn Garden City, England
@virginmedia Hope we’re getting a refund for lack of service as daughter is trying to write her 10,000 word dissertation but very difficult to do without internet. Should not advertise deals to new customers if you don’t bother sorting out the network issues. Cancelling
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Gibbo
(@Gibbothehammer) reported
from
Flitwick, England
@virginmedia MK45 area down again!!
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✨kate✨
(@ushererofsouls) reported
from
Harlington, England
@virginmedia Going by the tv & broadband issues I’m experiencing - am I correct in assuming the gremlin is back? I can’t even get on your site!
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Grant Osborn
(@Gosbo68) reported
from
Northaw and Cuffley, England
@virginmedia Wi-Fi still down.
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Ella A Cutler
(@angelstorm13) reported
from
Welwyn Hatfield, England
Yet again dispicable lack of customer service from #virginmedia for the 7+ hr outage. Not even one tweet. Your customer service dept needs sacking! How can you run a company like this and charge us so much! @virginmedia #virginmediadown
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mindbodyrevival_coach
(@mindbodyrevival) reported
from
Enfield Lock, England
@virginmedia 16 years of loyalty means absolutely nothing to this company! Even when we were transfered to the disconnection department the woman was extremely rude! No wonder more people are going to @SkyUK 🤬
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PAT WEBB
(@nan2thou) reported
from
Enfield Lock, England
@virginmedia Not now there isn’t. But there was no service at 8am until 10.30. T happens on a regular basis but it doesn’t stop the price going up.
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PAT WEBB
(@nan2thou) reported
from
Enfield Lock, England
@virginmedia There are always issues in this area. I would suggest that most the equipment needs replacing. But I won hold my breath
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PAT WEBB
(@nan2thou) reported
from
Enfield Lock, England
When will virgin media ever get it right? Almost every week there is a outage. Well overpriced as well.
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PCPresenter
(@PcPresenter) reported
from
Hemel Hempstead, England
@virginmedia Any chance you can DM me about an issue? Trying to find an avenue to contact you through the website is shockingly ****. What's the point of having an option to contact when it's impossible to find it??
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Carlo
(@Pegnarista) reported
from
Stanstead Abbotts, England
@virginmedia You are the worst. 1. Never once asked me to DM my account details so you can look into and resolve privately. 2. Paid no attention to my first tweet, in effect advising me to continue to do the very thing I complained about telephone call after telephone call Pathetic.
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Carlo
(@Pegnarista) reported
from
Stanstead Abbotts, England
@virginmedia No advice at all as to what the issue is. Still not fixed.
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Carlo
(@Pegnarista) reported
from
Stanstead Abbotts, England
@virginmedia Been a customer for 10 years, now thinking of leaving as a result of: 1. Remote control for 360 upgrade don't work and despite promises hasn't been fixed. 2. Hours wasted on the phone. 3. Conflicting and incorrect information from Customer Service resulting in above
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Justin Fryer
(@JayLinAntiques) reported
@virginmedia So we're we're updated last night informing you'd come today 21st, nobody arrived. Called to check and now informed it will now be the 26th! I have a vulnerable person in the property and wish I hadn't called to fix the pixelation on the TV as you've made everything worse.
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Neil Malley
(@malstar79) reported
@virginmedia My elderly folks internet, TV and landline has been down since Thursday. You keep pushing back the estimated fix time, now Monday. They can’t get past your automated support systems to speak to a human about this. What on earth is going on with the BB2 area? Sort it!
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Neil Malley
(@malstar79) reported
@virginmedia My elderly folks internet, TV and landline has been down since Thursday. You keep pushing back the estimated fix time, now Monday. They can’t get past your automated support systems to speak to a human about this. What on earth is going on with the BB2 area? Sort it!
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matthew maude
(@matthewmaude) reported
@virginmedia Hi, do you have a contact email address where I can cancel my account. I've tried on webchat but they're asking for parts of a password that I don't know
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Jenny
(@Jenny49059358) reported
@virginmedia how can I get some technical help. Hub delivered with no instructions, socket is old and I can’t install the cable. This isn’t safe!
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GeekyHairyBestia
(@GeekyHairy) reported
@virginmedia Yes get my Internet back on. I’m losing money while it’s off as can not work ans can not even go home. Having to sit in my car in a carpark to get stuff done and even use phone. Been promising to sort cell issue out over a year and still nothing
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GeekyHairyBestia
(@GeekyHairy) reported
@virginmedia But a week. How is that okay on any level. Like I say I work from home and only can talk to you now as I’ve had to walk off my street to get a signal. As although I’m with you for mobile as well and live close to tower apparently I live to close to get a signal. Lucky if get 1Bar
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Rik Temmink
(@riktem) reported
@virginmedia Your 360 service is shockingly bad and so is your customer service! My box was upgraded this week, nothing but problems since. Online chat agent said he fixed it, but didn't. Phone support agent says he has to ask IT, will take 5 business days. Not good enough.
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GeekyHairyBestia
(@GeekyHairy) reported
WTF @virginmedia all your services in my local area have gone down and your stating your doing work and won’t be back on till 26th at earliest. What the hell. Why have we not been contacted before about this. This is insane and totally unacceptable on every level
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Kay Thomas
(@mrswoodwoose) reported
@virginmedia Yes there is an issue . Like there have been multiple issues these last few months