Virgin Media outages and service status in Dunstable, England

Problems in the last 24 hours in Dunstable, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Dunstable, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Dunstable, England

The most recent Virgin Media outage reports came from the following cities: Luton, Milton Keynes, St Albans, Shefford, Hemel Hempstead, Leighton Buzzard, Hitchin, Dunstable, Henlow, and Harpenden.

City	Problem Type	Report Time
Luton	Internet	8 hours ago
Milton Keynes	Internet	11 hours ago
St Albans	TV	17 hours ago
Milton Keynes	Internet	1 day ago
Shefford	Wi-fi	2 days ago
Hemel Hempstead	Internet	4 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Dunstable, England

Latest outage, problems and issue reports in Dunstable and nearby locations:

• 
  Harold Wicks (@hw_renewe) reported 2 minutes ago from Hemel Hempstead, England

  @virginmedia “Have you checked for any issues in your area” No I have not checked that link. It is intermittent; one minute it is useable and next the internet service is missing; it is regular occurrence, happens almost daily!?

• 
  John B 💙🤍🔥💥🚴‍♂️⛷⭐️🇪🇺💫☄️ (@JB_CFFire) reported 3 minutes ago from Hertfordshire, England

  @Paulos_the_fog @virginmedia Because of home working I upgraded to 350mbps package and was getting that until a few months ago measured using a variety of apps - now it’s down to 80 consistently.

• 
  Nik Lane (@NikLane7) reported 10 minutes ago from Hertfordshire, England

  @TheStevieG123 @virginmedia I had a similar issue with EE (plus the phone wasn't a good enough upgrade for the money!) I sent it back within 14 days and got a sim only. 5g prob won't be worthwhile over here for some time yet

• 
  Jesse Bryce (@jesseb4me) reported 16 minutes ago from Luton, England

  @muppetkeeper @virginmedia @TalkTalk Plus at almost double the speed. No idea why they need to make it so difficult to get a good deal. But for continuity of service, and not having another piece of obsolete hardware lying around, I’ve taken it.

• 
  Simon Dennis (@sjdhatters) reported 20 minutes ago from Aston Clinton, England

  @NUFCdesperado @vmbusiness Ha ha. Some stuff doesn't need writing down. Like the ******* phone number they rang me on!

• 
  Caz Digital (@CazDigital1) reported 27 minutes ago from Hemel Hempstead, England

  @virginmedia hey. Board and doesn’t seem to be working at the moment. I’ve tried restarting twice and called to have a check on my equipment. That seems to be fine. When I restart it works for about 30 minutes and then goes down again. Thanks

• 
  Paul Swain (@PaulswainDJ) reported 28 minutes ago from Kings Langley, England

  @virginmedia This is boring. I’ll reach out to third parties to resolve my account issue.

• 
  SUJIT KUMAR DAS (@Chakradan) reported 28 minutes ago from London Colney, England

  @virginmedia I would like to end my broadband, TV and Mobile contract. Could you please help, I tried to call the number few times but it doesn’t reach at the end. Please co-operate. Thanks. Sujit

• 
  I Make Stuff Up On Tw*tter (@sjdhatters) reported 29 minutes ago from Stoke Mandeville, England

  Dear @virginmedia Congratulations for the worst possible Customer Service going. Been hung up on twice. You don't deserve to be in business

• 
  Caz Digital (@CazDigital1) reported 32 minutes ago from Hemel Hempstead, England

  @virginmedia I’ve already done that. It says no known issues.

• 
  Mark (@moffmark) reported 32 minutes ago from Hertfordshire, England

  @virginmedia So VM, I’ve been ‘talking’ to Andi BOT for the past 90 minutes and it says wait times are over 15mins but ‘it’ has been saying this for over an hour!! There’s only so many times I can reset the damn router to try and improve wifi! Really regretting leaving @SkyUK atm

• 
  Kefaloniaman23 (@KevinSaunders23) reported 35 minutes ago from Flitwick, England

  @virginmedia just how much longer can we be expected to wait for you to get this problem sorted no TV all day, will this loss see us getting some sort of refund on our next bill???

• 
  Baz Twyman (@bazra1987) reported 37 minutes ago from Aylesbury Vale, England

  @virginmedia it says on your app the servers are down? Is this likely to last long

• 
  Jon Warburton. (@jon_warburton) reported 41 minutes ago from London Colney, England

  You, an idiot: Darren Grimes Me, an intellectual: Virgin Media

• 
  🦄 UnicornFarts641🦄 LegitBossQueen69🦄 (@DawnHar90476836) reported 43 minutes ago from Luton, England

  @virginmedia Very angry. And upset. Been at this since 9am today. And its such awful customer service. I will be looking for new provider

• 
  Paul Swain (@PaulswainDJ) reported 51 minutes ago from Kings Langley, England

  @virginmedia I’ve given up for tonight. I’m struggling to deal with a company that has lied on record and taken money wrongfully out of my account. @MartinSLewis help!

• 
  RICHARD GRIFFITHS (@Griffo2018) reported 51 minutes ago from London Colney, England

  @virginmedia Now I am told they will send me a new hub as they do think I have problems T the house . That’s why VM booked a engineer it was not me who did it . Time will tell if the goal post moves again today

• 
  Matt Adcock (@Cleric20) reported 51 minutes ago from Hitchin, England

  @virginmedia I’ve been a customer for almost 27 yrs with you guys - was being offered an upgrade to broadband…

• 
  Geo 🍍 (@GeoRog7) reported 55 minutes ago from Milton Keynes, England

  @virginmedia I agree they wont but if you see the loss i am getting of -82dbm from being 7 metres away surely a pod will expand coverage into that area with the poor signal strength? If i stand next door to the router i get my expected speeds - thanks

• 
  Adam (@TotallyFD) reported 56 minutes ago from Kings Langley, England

  @virginmedia Hi, how can I get support for my mobile phone? I’m a new customer and am having issues making and receiving calls. There is no help on the app for what I need. Thanks

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Veronica Dodd (@Vonk9) reported 7 minutes ago

  @WHUbluesman @virginmedia They denied there was a problem when I rang. Sent out an engineer who told me there was a known problem. What's the excuse?????

• 
  Philip Drury (@septembercott) reported 7 minutes ago

  Now I see why Virgin Media is scored so badly for customer service. They ask you to DM, which takes you to a useless Chat Bot! Pointless @virginmedia

• 
  Gary Adams (@GazzaAdams) reported 10 minutes ago

  @virginmedia I need this escalated as a formal complaint regarding fault **F012421201**, because the information Virgin Media is providing has now become demonstrably contradictory. At **08:01 today, 20 August**, Virgin Media told me: “Our engineer is on site and they're working to fix the problem.” The estimated repair time given was **18:00 today**. At **15:27 today**, after I have had intermittent service for most of the day and had to hotspot from my phone to be able to work, Virgin Media has now told me: “We have identified the problem and an engineer is on their way.” The estimated repair time has also been moved to **14:10 tomorrow, 21 August**. These statements cannot both accurately describe the progress of the same fault. An engineer who was already **on site and working on the problem at 08:01** cannot subsequently be **“on their way” at 15:27** without some explanation. I fully understand that a complex network fault may take longer to repair than initially anticipated, and that estimated restoration times can change. That is not my complaint. My complaint is that Virgin Media is repeatedly providing contradictory factual information about the status of the repair, while I remain without the service I am paying for. I consequently have no confidence in the estimated restoration times being provided. Please therefore: 1. **Log this as a formal complaint and provide me with the complaint reference.** 2. Confirm the actual current status of fault **F012421201**, rather than repeating the automated status information. 3. Explain how an engineer could be reported as on site and working at 08:01 but “on their way” at 15:27. 4. Confirm when the outage affecting my service officially began and that the full period of loss of service has been recorded against my account. 5. Confirm what automatic compensation I will be entitled to for the complete loss of service, where applicable. I have retained screenshots of the outage updates and their timestamps. Please respond to the specific points above rather than sending me another automated repair estimate.

• 
  APTS Archive (@APTSArchive) reported 11 minutes ago

  @virginmedia we notified you in early July that we would be moving on 31st. You deemed our new address as unserviceable & therefore there would be no early termination fee & to return the kit to you. I have made in excess of 10 phone calls with your moving home team - amount to several hours getting contradictory information every time I've phoned, depending on who I spoke with. On Wednesday you took £1,070 from our bank account, causing us to become overdrawn, despite assurances from your moving home team that there was an extension on our account in order to give us time to return the kit, & no early termination fee would be charged. The kit was returned to you on Wednesday morning. Upon phoning yesterday (yet again), I was dealt with someone that might as well have been a robot, he's inability to listen & constant repeating set phrases over & over again was of little help & particularly annoying. You have made the issue of moving home particularly difficult and stressful, which for a company of your size I find inexcusable. I emailed your moving home team on Tuesday & yesterday yet have still not received a reply, despite being told in a phone call my email would be dealt with as a matter or urgency! I'm resorting to public exposure in the vain hope there will be some action & you will expedite this matter.

• 
  youwouldntknowme (@lazylazydude) reported 12 minutes ago

  @virginmedia Please stop calling me every day to offer “deals”. I cannot have made it any clearer that I’m not interested. I’m cancelling as soon as possible because your customer service is the worst. It’s borderline harassment

• 
  A.Brown (@_DundeePerfect_) reported 14 minutes ago

  @timtam1888 @heid_the_baw_ @virginmedia The problem many have with connection Speeds in other Rooms has partly nothing to do with the size of the Router, it is down to using wifi and not wired by Cable. All rooms for best results need wired, my own wifi I can't even get sat outside my own House never mind game with it.

• 
  Andy (@sadelta99) reported 14 minutes ago

  @virginmedia well done - you fix the issue then it’s broken again so back to no services again and of course your lines are closed so no way of calling

• 
  Lee (@LeeDeacy90) reported 18 minutes ago

  @LowerNorthBank @virginmedia So bad & such an idiotic decision to do it this weekend. You about later?

• 
  Bob (@PINPOINT69) reported 24 minutes ago

  @virginmedia @AlanBM91 I am getting bombarded with emails saying someone is trying to log in to my @virginmedia account every day from multiple locations, I have 2 factor authentication on so it can't happen but can't help feeling there has been some sort of breach?

• 
  (tez7n2) (@MickeyDN7) reported 26 minutes ago

  @virginmedia @TheAFC0522 Here's the thing ! We don't want to use a ******* website or an app ! We have a thing called a TV !!!!! Get the ****** sorted or give back the money you're taking from people's bank accounts for a **** service !