Virgin Media Outage Report in Henlow, Central Bedfordshire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Henlow come from postal codes SG16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Henlow, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Henlow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 16: Problems at Virgin Media
Virgin Media is having issues since 03:00 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Henlow, Central Bedfordshire, England
The most recent Virgin Media outage reports came from the following cities: Bedford, Dunstable, Luton, Letchworth Garden City, Stevenage, Henlow, Flitwick, Hitchin and Biggleswade.
| City | Problem Type | Report Time |
|---|---|---|
 Letchworth Garden City |
TV | |
| Bedford |
Internet | |
| Dunstable |
TV | |
| Dunstable |
TV | |
| Bedford |
TV | |
| Luton |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Henlow, England
Latest outage, problems and issue reports in Henlow and nearby locations:
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Andy Jeffries
(@andyjeffries) reported
from
Stevenage District, England
Better get your refund chequebook out tomorrow @virginmedia ! #ufc257 PPV down!!!
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia You do realise that the majority of messages sent to you are people complaining that your Wi-Fi is very poor? So perhaps concentrate on that for existing clients rather than pushing new sales? Poor router is the issue. #slowerfaraway
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia We have been trying to contact you for 3 days for a replacement TiVo box. No answer on the telephone and online chat will not help us - not what I’d call Customer Service
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James Denton (pen)
(@Denton_james) reported
from
Whaddon, England
@COOPSthereitis4 @virginmedia Virgin broadband is awful, cuts out all the time
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Susan Bailey
(@SusanBailey63) reported
from
Stevenage District, England
@virginmedia what do I have to do to actually be able to communicate with you? Been trying since the beginning of January to no avail - calls unanswered, messages and emails ignored. If I cancel my direct debit today maybe you’ll soon respond 😡
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Simon Hale
(@Halo1975) reported
from
Luton, England
@virginmedia 2nd day on the trot someone claiming to be from your ‘tech support’ dept. have called our landline no. claiming there’s a problem with our broadband; there’s not, it’s clearly a scam. I’ve a number that they called from to share with you if you like? Can I DM this??
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia *poor
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia The issue has been random and, with typical timing, I can’t find it right now so I guess you can’t help.
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Moyra Campbell
(@Moyraluton) reported
from
Luton, England
@virginmedia l have been on the ph for hours all week trying to get though to cancel my contract. I even tried to use the Chat box and no assistant helped me. Your customer service it terrible. I would never use or recommend you to any of my friends. Answer the phone ,
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Aran Dove
(@adove109) reported
from
Stevenage District, England
@virginmedia Hi, so atleast once a week my internet stops working... I’ve done the usual reboot etc. Last time I rang up because I’ve had enough of it, especially with my package going form £28 to £43. When I rang the technician done some kind of reboot to help stop this problem.
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia Yes after a phone call. Now I'm actively looking into moving to @skytv after the poor service.
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Jake Kirby
(@848Jake) reported
from
Toddington, England
@virginmedia Not sure@of the model name - barcode on the back has two numbers C8 1862094XCCFRVD and M: 24374C4F1E0F - does that help you ?
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@VisctFishpond @virginmedia I had similar problems to you; got the runaround from Virgin. Lots of research done and the issue is almost certainly the router. You can buy a third-party router and turn the virgin router into a modem. Solved all my problems. Worth a try.
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Su Felce
(@swimmingsu) reported
from
Cardington, England
So frustrated with @virginmedia spend over an hour on hold only to be cut off by their customer service rep #whatcustomerservice #frustrated #zerocustomerservice
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Su Felce
(@swimmingsu) reported
from
Cardington, England
@virginmedia 1/2 been on the phone for over an hour on hold waiting for customer service - finally get through and the customer service rep cuts me off before I even say what I want...
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@Lindzell_LFC @virginmedia It’s their router. All the calls in the world won’t change the problem. You can buy a new router abs connect it to the Virgin one. Worked for me.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@AdamDea29742908 @virginmedia But buying one between £50 and £200 will probably suit most and if it turns out it doesn’t solve your problems it hasn’t broken the bank. I went for an Asus one at about £120. Netgear is another strong brand. I had poor WiFi for years and it was a massive improvement. 2/2
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Let's get back to normal #KBF
(@TMITV19) reported
from
Bedford, England
@virginmedia The outcome of the call was what I wanted. I mean your pour service telling people to sit online for 4 hours waiting for someone to talk to me rather than call your call centres. If I'd called up straight away I'd not have needed to tweet you. You didn't even tweet back quickly.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@StMirrenDaft @virginmedia @mat_fraser One of the key issues is their router. It’s rubbish and has programming which means main signal isn’t direct for WiFi. I had this problem; buy another router and turn Virgin one into modem. It solved my problem.
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Andrew Morgan
(@AndrewMorgan64) reported
from
Stevenage District, England
@virginmedia the worst customer service I have experienced and what a rude person Sidney was and she would not transfer us to complaint department
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Victoria
(@Victori41679911) reported
@virginmedia we are the victims of fraud from within Virgin. We have contacted your staff 6+ times to resolve this & still we await a reply. We’ve cancelled bank cards to protect ourselves as you clearly have no intention of resolving it. Please help!
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Esther Beadle
(@estherbeadle) reported
@virginmedia You don’t need my help to get it addressed and I think it’s pretty shocking VM keeps asking. Someone in VM needs to do their job and revise how reported bereavements are dealt with instead of asking actual bereaved people who have their own jobs to do it for them.
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James T Kelly
(@realjtk) reported
@virginmedia Think I need a new router. Internet isn’t working properly on WiFi but your tests show there’s no connection issues. I’ve done everything including a factory reset and it’s still not working. I rely on the Internet for my work, so I need it sorting ASAP.
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Humy Zaman
(@humy8) reported
@virginmedia please fix the #broadband area fault in London E8
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Simon Chanter
(@sidtheimp) reported
@virginmedia are people in Lincoln having any trouble with Internet today??
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Jem kunz
(@jemski7) reported
@virginmedia Thank you ZR. I do appreciate your efforts. I’m sure efforts are@being made by the technicians but sadly not by customer services or your website/recorded information people who’s right hand doesn’t seem to know what it’s left is doing.
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Gordé 🦩
(@ReissOmari) reported
from
Birmingham, England
Mad that I pay £71 a month for 350mbps for @virginmedia Broadband for them to only supply me with 40mbps, internet is barely moving, can’t even load basic web pages on my MacBook or phone. Problems in the Birmingham area?
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Nunquam Dormio
(@NunquamD) reported
@virginmedia Yes. And apparently you aren’t going to fix it until 10:00 tomorrow.
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BigBiteManifesto
(@BigManifesto) reported
@EggsyGLC @virginmedia Amateur hour in terms of a customer complaint , you haven’t threatened anyone yet or asked to turn up at their hq, no wonder your. It getting anywhere
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Napoleon
(@NW6Penguin) reported
Day 3 without a number of homes getting ANY service from @virginmedia. Do we get compensation for this crap? Absolutely disgraceful.