Virgin Media Outage Report in Henlow, Central Bedfordshire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
The latest reports from users having issues in Henlow come from postal codes SG16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Henlow, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Henlow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
September 06: Problems at Virgin Media
Virgin Media is having issues since 09:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (24%)
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Wi-fi (12%)
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Total Blackout (12%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Henlow, Central Bedfordshire, England
The most recent Virgin Media outage reports came from the following cities: Luton, Henlow, Bedford, Letchworth Garden City, Baldock, Dunstable, Stevenage, Ampthill, Flitwick, Hitchin and Biggleswade.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Internet | |
| Henlow |
Internet | |
| Bedford |
Wi-fi | |
| Letchworth Garden City |
Wi-fi | |
| Bedford |
Internet | |
| Baldock |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Henlow, England
Latest outage, problems and issue reports in Henlow and nearby locations:
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Maz
(@Mazeda_B) reported
from
Royston, England
@virginmedia Funny enough that’s the same thing two individuals told me over the phone and made me explain the issue multiple times! @virginmedia clearly don’t value existing customers.
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lewishamiltonprodigy
(@lewishamprodigy) reported
from
Luton, England
@virginmedia im really upset this is not the service im paying for and i wish to make another complaint about why an engineer would lie about coming to a visit when they ever showed up whatsoever
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Music In Bedford
(@MusicInBedford) reported
from
Bedford, England
@MinarchistUk @virginmedia @sky @gmcuk @Scott1984FP As I've Never Hidden My #MentalHealth Illnesses To Myself Or Anyone Else,Unlike Yourself @MinarchistUk :/ My Spelling & Grammar Doesn't Effect My Points & Its Bad Due Not Being Able To Spell, Big Deal :/ I'm Not Here To Entertain You Either :/ You Know Where Mute & Block Is :)
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Chris Walker
(@chris87uk) reported
from
Wootton, England
@virginmedia internet connection has been so shoddy last 24 hours! Customer service says nothing wrong , amount of resets and hearing Alexa and google home saying no connection suggest otherwise
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Music In Bedford
(@MusicInBedford) reported
from
Bedford, England
@MinarchistUk @virginmedia @sky @gmcuk Its Just Called Projection :/ Not Psychological Projection :/ I @Scott1984FP , Don't Need To Project, As I've Never Hidden My #MentalHealth Illnesses To Myself Or Anyone Else, Unlike Yourself @MinarchistUk :/ My Spelling & Grammar Doesn't Effect My Points & Its Bad Due Not Bei
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Rory Herbert
(@RHerbert95) reported
from
Dunstable, England
@virginmedia It's for the broadband, we've had issues for the past few days and speeds of <1mbps, the automated hotline said there were intermitent issues and we didn't have a chance to talk to anyone because the hold was too long
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emmylou14
(@eldonnell7319) reported
from
Bedford, England
@virginmedia I had an error code on my box so you delivered a new one with no new remote , I activated the box followed the instructions and it will not complete the set up so no services can be used on that box called for tech help which he wasn’t able to resolve . No engineer still
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Nick Daniels
(@goitsagch) reported
from
Luton, England
@virginmedia I need to move a mobile number from an old 3G Virgin SIM to a new 4G one I got as part of my Oomph package, but I don't remember my 'telephone password' so the text chat people couldn't help, so I need to reset that somehow I think.
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Mark
(@NormskinutsMark) reported
from
Hitchin, England
@virginmedia existing customer with you for quite a few years paying £139. Same deal Black Friday being offered only £79 wtf. You are shafting loyal customers
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Nick Daniels
(@goitsagch) reported
from
Luton, England
@virginmedia I've already had a long online chat earlier, but only the phone operators can help apparently. I just can't ever get through. The waiting times are ridiculous
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emmylou14
(@eldonnell7319) reported
from
Bedford, England
@virginmedia Customer service worst ever
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emmylou14
(@eldonnell7319) reported
from
Bedford, England
@virginmedia 7hours on a phone call to get 1 engineer to visit is beyond a joke your call centre have issues with not taking any notes or saying anything that is not on a script
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Alison Mitchell
(@F_O_I_D) reported
from
Luton, England
Virgin media is down for maintenance. No WiFi and no tv. Guess I’ll have a mix.
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lewishamiltonprodigy
(@lewishamprodigy) reported
from
Luton, England
@virginmedia i spoke to one of your representatives on tuesday and they put the phone down on me as i was trying to upgrade my services as i was getting on 3 mb download speed and oaying for 50. so i made an official complaint still not heard back anything. upgraded my line
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Kaz 💋
(@GoonerKJP) reported
from
Stevenage District, England
@virginmedia how do I cancel a technician appoitment tomorrow
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Jacqui harding
(@Jacquiharding14) reported
from
Luton, England
@virginmedia She also doesnt do twitter. What she needs is a manager to listen and just sort the problem. Its simple to sort so they just need to. The phobe number they gave her used all her allowance and cut her off midcall today and she is with virgin mobile
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emmylou14
(@eldonnell7319) reported
from
Bedford, England
@virginmedia still waiting for a call or response to my issue
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Dicko
(@MDQPR) reported
from
Letchworth Garden City, England
@virginmedia No problems listed. I have just not been given my new channels, or internet speed ordered. Engineer let me finish the new box install.🙄
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Esther Robertson
(@Rosie_flute) reported
from
Stevenage District, England
@virginmedia Thank you for your reply. The packages available are always in biased towards the new customer. Friends have contact me today to say the only way to get a good package is to threaten to leave. Which makes me feel like a prize idiot rather than a valued customer.
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Sophie Lonergan
(@midnightmaggie) reported
from
Luton, England
@virginmedia 1.5 hours and counting on the phone to virgin to try and sort out the wifi. Worst service ever, been with them for 3 months and had the slowest speed we have ever had! Don’t use them, bunch of cowboys! 😡
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Magdi Adab
(@musttryharder7) reported
@virginmedia They were due on Friday, then yesterday, then today. I’ve called your team 8 times and Jonathan, a manager, was supposed to call back and hasn’t. This is all logged on my complaint which is also being ignored. Nobody seems to be capable of helping or clearly communicating
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John Mulgrew
(@newsmulg) reported
Our Virgin cable web is down and I'm just about to watch the last day of the US Open... Any ideas @virginmedia?
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Mr B
(@Mr_B_solihull) reported
@virginmedia my PIN never works on the Virgin Go app. Surely this is the same as the pin for my TV?
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Miss C 👩🏼🎓👩🏼🏫
(@MissC_primary_) reported
@virginmedia A technician is coming on Tuesday, however the most disappointing thing was the attitude from the person I spoke to who when I asked if this could be earlier as my partner works from home and I’m a teacher, who needs to plan for Monday, the reply was “not my problem”.
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Finn Grant
(@FinnGrant1) reported
@virginmedia I messaged on the chat to cancel my contract from 20th july, i could not get through on phone or chat as just put on hold forever between teams. you can confirm the chat on my account. i have screenshots to prove this to ofcom in the likely event you choose not ignore me further
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Kayley Knott
(@kayley26) reported
@JordanCuthbert @virginmedia Also doesn’t help that they cut you off half way through a call, 3times in a row!
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Magdi Adab
(@musttryharder7) reported
@virginmedia @Ofcom @CMAgovUK 8 calls to virgin media today. Each time fobbed off with a supposed call back which never came or one of the operators being “cut off” or “unable” to hear. I’ve exhausted attempts to complain and 3 times now an engineer has failed to turn up…
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Natalie
(@NChandlr404) reported
@virginmedia Yes I have. It tells me to buy boosters. The boosters aren’t available. I’m stuck with rubbish signal and being overcharged every month. Honestly it’s diabolical!
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𓆩 Vexed_Voices 𓆪
(@Vexed_Voices) reported
@virginmedia your internet is so ******* useless. You're absolutely ****.. Almost £100 a month.. Countless phone calls and customer service complaints and i can't do anything
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Shaz07
(@Shaz079) reported
@virginmedia I have just been on your chat on your website to cancel my account and it took 2 hours 49 minutes and when asked to give a score between 1-5 for the service I had received I obviously put 1 and I was questioned why by Ramil!!! Very unhappy!!!