Virgin Media Outage Report in Henlow, Central Bedfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Henlow come from postal codes SG16.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Henlow, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Henlow and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 01: Problems at Virgin Media
Virgin Media is having issues since 08:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Henlow, Central Bedfordshire, England
The most recent Virgin Media outage reports came from the following cities: Bedford, Luton, Stevenage, Flitwick, Henlow, Biggleswade, Shefford, Dunstable and Biggleswade.
| City | Problem Type | Report Time |
|---|---|---|
 Bedford |
Wi-fi | |
| Luton |
Internet | |
| Stevenage |
Internet | |
| Luton |
||
| Flitwick |
Internet | |
| Luton |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Henlow, England
Latest outage, problems and issue reports in Henlow and nearby locations:
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tim
(@Claydon8Tim) reported
from
Hitchin, England
@virginmedia Sorry. That’s it. Sorry. Yes I’ve checked and the WiFi is now working. I also checked and I’ll still be billed the full amount for a 2nd rate service that doesn’t in anyway match your glitzy empty advertising campaigns.
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Maria-Luisa Prezio
(@Tranquil_Maria) reported
from
Letchworth Garden City, England
@virginmedia The absolute worst customer service I’ve ever experienced. Changing a minor detail impossible!!!
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stevie hind
(@steviehind) reported
from
Stevenage District, England
@virginmedia Not really sure. All I know is that for some reason in various parts of my house the signal becomes very poor. Whereas it used to be perfect. Hub has been in the same place since I’ve had it.
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stevie hind
(@steviehind) reported
from
Stevenage District, England
@virginmedia Yes I have spoken to your tech guys. I have tried everything they suggested to no avail. All they say is I need to pay £5 extra a month for a booster which I think is unfair as I have done nothing to cause this issue
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Hollie O'Connor
(@Holliejoanne23) reported
from
Stevenage District, England
Hi @virginmedia I’ve just been on hold for an hour as I need to speak to you on behalf of my Nan who have recently been widowed. Your colleague has just hung up on me mid-conversation. Can somebody call me back please as a matter of urgency, she is a vulnerable customer.
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Rob Anderson #TipToeingOutOfHibernation
(@Tech_Analyst_UK) reported
from
Bedford, England
@virginmedia I'm well aware of the service status page, but when it just gives a generic 'we know there's a problem and hope to get it fixed by 3pm' it's not very helpful. But seemingly the chatbot is even less so. Just lost connection for the 3rd time in 28 hours. #Anyone4Starlink?
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia It’s not specific to me; and to be honest I’m not really bothered. The problem is your marketing 5G phones in areas that don’t have 5G which is affectively mis-selling. Probably something you should look into.
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tim
(@Claydon8Tim) reported
from
Hitchin, England
@virginmedia I have been forced to work from home and work internationally. For the past 48hrs your WiFi has been down in Hertfordshire. Completely. Have been unable to work and have thus lost money. Get a costumer service that works or I will take my business elsewhere
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SteveG@ERS
(@ERS_SteveG) reported
from
Toddington, England
@skytv very poor service when switching to your service. Currently left without broadband for 2 weeks due to a BT Engineer not being able to go up a ladder to fit a cable! Regret leaving @virginmedia
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Rob Anderson #TipToeingOutOfHibernation
(@Tech_Analyst_UK) reported
from
Bedford, England
2nd day running that @virginmedia services have dropped out. Unacceptable with so many working from home. Chatbot just redirects to service status #fail
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Stuart Paterson
(@Gordonsalive200) reported
from
Bedford, England
Are there any other UK @skytv customers having trouble with Sky Q boxes over a #virginmedia broadband connection?
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Iggle Piggle Guinea Pigs
(@PigsIggle) reported
from
Letchworth Garden City, England
@virginmedia service is rubbish , I pay £90 a month for flms to buffer every 3 seconds ..so frustrating
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Nicholas Jemetta
(@nicholasjemetta) reported
from
Hitchin, England
@virginmedia I’m trying to help my mother-in-law who’s a registered cater, with her broadband. Her wi-fi signal is very patchy and it’s causing her problems (plus unnecessary extra stress). She has a Hub 3; can she get a Hub 4 without upgrading to Gig 1?
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Chris Belcher
(@PC_Lawyer) reported
from
Letchworth Garden City, England
@virginmedia broadband down again in SG6 ... makes home working a pretty frustrating experience!
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GTT
(@Gturv) reported
from
Bedford, England
In a constantly changing world we need something to rely on. @virginmedia can guarantee that you will be kept on hold long enough to see if you die waiting for help. #crapcustomerserviceasusual
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Pjay100
(@pjay_100) reported
from
Luton, England
I spend more time resetting my virgin media router than I do watching it. Intermittent signal issues for over a year now
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Lucid Dream Pictures
(@luciddreamphoto) reported
from
Hitchin, England
@virginmedia No known issues on everything (broadband tv & phone)
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M.I.K.E.Y
(@MikezHR) reported
from
Luton, England
Im seriously getting fed up with @virginmedia care to explain why u charge big money for a **** service
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Lucid Dream Pictures
(@luciddreamphoto) reported
from
Hitchin, England
@virginmedia I’ll ring your call centre again tomorrow. When I’m paying nearly £65 a month for a service I’m not getting I don’t really feel I should have to post to a online community forum to solve the problem. A Virgin tech should come to my home & fix it!
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Nancy Paladina
(@NPaladina) reported
from
Bedford, England
@virginmedia Had to have a really tough call this evening to query a bill sent to my deceased father’s address. I want to highlight the exceptional customer service I received from Franco (no idea how else to identify him), but he was truly amazing and did everything he could 👏🏼
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Mehdi Juma
(@MehdiJuma) reported
@virginmedia are you experiencing problems in the HA2 area today? I’ve not had any internet all day today. What’s going on? Service status not showing anything. Have reset router multiple times - no luck. Can you help?
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Rebecca Harrisson
(@Miss_Defying) reported
from
Ormskirk, England
@virginmedia hi!! We're having issues calling our landline from Vodafone mobiles. Have googled and it looks like it's a porting issue. But one of your technicians has just called and talked to me like I'm stupid and told me it's not. Can you help???
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HissLizard
(@hiss_lizard) reported
@virginmedia @EmzieGG I'm in a similar area and all they have said over the phone is "It could take a week to fix" and that we'll get a message when it's done. 🙄
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EXPOSING FIFA AS FRAUDS. videos to proove it
(@exposing_fifa) reported
@denimac24 @virginmedia Have this same issue phoned them last week they said will send an update in 3hrs still not had update and still have same problem been on app this morning it says we have a broadband issue and to wait 24hrs I do not see why we should and why are we paying full price for faults ?
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𝙏𝙧𝙖𝙘𝙚𝙮 ★ 💙
(@TraceyH_x) reported
@Salmankassim98 @virginmedia I am not with Virgin Media so it’s possibly more widespread. Not working on wifi or 4G
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mark Hughes
(@Mark56623345) reported
@a516digital I cannot vouch for virgin media on their service, because they refused to come up our road. But between bt and gigaclear these seem very good broadband services.
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Tony
(@71tony_m) reported
@virginmedia You never answer me or I wait over 2 hours to be connected to get cut off I've given you my account number so give me a call The account is dead as you have failed to provide the service I've been paying for Keep it cut off I don't need you anymore. Balance = Zero
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Salman kassim
(@Salmankassim98) reported
@virginmedia It’s been 3 days not being able to view videos or gifs on Twitter. My neighbours have Virgin Media but I don’t seem to get this problem, it’s only with my Wifi connection.
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Chris Rooney
(@CBRooooney) reported
@virginmedia I dialled the number you gave. The answer "I am not from IT, I can't help you". Who can help me? Can you give me the number? "No" and hung up. I was respectful and polite throughout. They hung up.
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Pugzillah
(@Pugzillah) reported
@virginmedia I haven’t currently, if I go out of my lounge it will be impossible to run a test, my phone would have to go to mobile data, as soon as we hit 2 bar wifi signal it will not load anything. I ran a test once I restarted and it’s fine but that was in the room about 5ft away.