Virgin Media Outage in Bedford, England

@virginmedia broadband down again in SG6 ... makes home working a pretty frustrating experience!

Are there any other UK @skytv customers having trouble with Sky Q boxes over a #virginmedia broadband connection?

@virginmedia @mouthwaite Hi John; just jumping in on this. You really need to start advising customers properlyit doesn’t matter how many technicians visit it won’t solve the problem of the poor standard router and your default settings.

@LloydGriffith @virginmedia The worst company to deal with by some distance. Can never talk to anyone. Just some automated guff. Where you go round in circles

So frustrated with @virginmedia spend over an hour on hold only to be cut off by their customer service rep #whatcustomerservice #frustrated #zerocustomerservice

@virginmedia 1/2 been on the phone for over an hour on hold waiting for customer service - finally get through and the customer service rep cuts me off before I even say what I want...

@AdamDea29742908 @virginmedia But buying one between £50 and £200 will probably suit most and if it turns out it doesn’t solve your problems it hasn’t broken the bank. I went for an Asus one at about £120. Netgear is another strong brand. I had poor WiFi for years and it was a massive improvement. 2/2

@Lindzell_LFC @virginmedia It’s their router. All the calls in the world won’t change the problem. You can buy a new router abs connect it to the Virgin one. Worked for me.

@VisctFishpond @virginmedia I had similar problems to you; got the runaround from Virgin. Lots of research done and the issue is almost certainly the router. You can buy a third-party router and turn the virgin router into a modem. Solved all my problems. Worth a try.

@StMirrenDaft @virginmedia @mat_fraser One of the key issues is their router. It’s rubbish and has programming which means main signal isn’t direct for WiFi. I had this problem; buy another router and turn Virgin one into modem. It solved my problem.

@virginmedia You do realise that the majority of messages sent to you are people complaining that your Wi-Fi is very poor? So perhaps concentrate on that for existing clients rather than pushing new sales? Poor router is the issue. #slowerfaraway

@Virgin @virginmedia @richardbranson Dear Virgin Media, unlawful pretending fraudulent callers keep ringing us about a nonsense router signal issue and hacked IP network? Can you please implement preventative measures to protect vulnerable community members living in the UK. Thx

@virginmedia I thought my issue was resolved yesterday, but today I’ve had an email saying something different. I text the number again, at 11.28am, the bot replied but nothing since then?!

@virginmedia I have sent text messages to the number you provided on here, and I last spoke to several customer representatives on 26th January, then asked to speak to a manager, was put on hold for 50 minutes, then you cut me off/the line went dead. So, nothing has been resolved.

@virginmedia Tried this 3 times today. It will not submit my complaint. Very handy.

@virginmedia *poor

@virginmedia The outcome of the call was what I wanted. I mean your pour service telling people to sit online for 4 hours waiting for someone to talk to me rather than call your call centres. If I'd called up straight away I'd not have needed to tweet you. You didn't even tweet back quickly.

@virginmedia Yes after a phone call. Now I'm actively looking into moving to @skytv after the poor service.

@virginmedia Eventually I looked at my phone and saw that they'd replied after 3 hours. I saw it half an hour later and replied but they then weren't talking to me. The next day I called up and got through after 3 minutes. Using covid as an excuse for poor service is awful.

@virginmedia But it’s not working.

@virginmedia your broadband is down in #SM5 #Carshalton again. This happens every time it rains. Please sort out the abysmal service you provide, or we're leaving.

@stellacreasy @VodafoneUK Virgin media is the company that put the WiFi on London underground network so now Vodafone has stopped the use of WiFi on the tube as it has a deal with Virgin

@stellacreasy @VodafoneUK The mad thing is now Virgin media was on the EE network as a mvno but now use the Vodafone network as a mvno

@virginmedia worst company out there put my router at the other side of my house and I cant get a single connection and I told the engineer to put it in my hallway and didn't bother his arse

Spend 45 plus minutes on the phone with @virginmedia trying to get Virgin Tv to show up on my account so that we could pay. Was transfered to every department twice and still no one could solve my issue. Had to give up when I was put back in the queue and asked to verify my

@O2 @virginmedia The 4G on O2 is so slow I could down load a tape game on my Vic20 faster @O2 sort out your 4G

@nicwharton @virginmedia Probably the worst experience I have ever had with any company in my life - lies about time cancellation team closes - lied about engineer coming to resolve issue - manage to get contract cancelled - only for 1 of their sales team to make a contract without even speaking 2 me

@AntForrest @virginmedia Mate - their customer service is abysmal - I guarantee they are trained to do whatever it takes to prevent customers leaving - bordering on lies after lies & identify theft to create contracts without permission #virginmediareviews #stayawayfromvirginmedia #virginmediaareawful

@AntForrest @virginmedia I’ve had the same problem - they finally cancelled my contract on the 7th attempt - then on Monday without speaking to me one of their sales guys made a new contract in my name.I’m reporting them for identify fraud to the police & @ofcom.

@virginmedia Unreal - today I found out that AFTER CANCELLING on Sunday one of your sales personnel fraudulently without ANY discussion with me activated a new contract in my name - I have registered a formal complaint and will report this to the police as identify theft @Ofcom