Virgin Media Outage in Bedford, England

@virginmedia @mouthwaite Hi John; just jumping in on this. You really need to start advising customers properlyit doesn’t matter how many technicians visit it won’t solve the problem of the poor standard router and your default settings.

@LloydGriffith @virginmedia The worst company to deal with by some distance. Can never talk to anyone. Just some automated guff. Where you go round in circles

So frustrated with @virginmedia spend over an hour on hold only to be cut off by their customer service rep #whatcustomerservice #frustrated #zerocustomerservice

@virginmedia 1/2 been on the phone for over an hour on hold waiting for customer service - finally get through and the customer service rep cuts me off before I even say what I want...

@AdamDea29742908 @virginmedia But buying one between £50 and £200 will probably suit most and if it turns out it doesn’t solve your problems it hasn’t broken the bank. I went for an Asus one at about £120. Netgear is another strong brand. I had poor WiFi for years and it was a massive improvement. 2/2

@Lindzell_LFC @virginmedia It’s their router. All the calls in the world won’t change the problem. You can buy a new router abs connect it to the Virgin one. Worked for me.

@VisctFishpond @virginmedia I had similar problems to you; got the runaround from Virgin. Lots of research done and the issue is almost certainly the router. You can buy a third-party router and turn the virgin router into a modem. Solved all my problems. Worth a try.

@StMirrenDaft @virginmedia @mat_fraser One of the key issues is their router. It’s rubbish and has programming which means main signal isn’t direct for WiFi. I had this problem; buy another router and turn Virgin one into modem. It solved my problem.

@virginmedia You do realise that the majority of messages sent to you are people complaining that your Wi-Fi is very poor? So perhaps concentrate on that for existing clients rather than pushing new sales? Poor router is the issue. #slowerfaraway

@Virgin @virginmedia @richardbranson Dear Virgin Media, unlawful pretending fraudulent callers keep ringing us about a nonsense router signal issue and hacked IP network? Can you please implement preventative measures to protect vulnerable community members living in the UK. Thx

@virginmedia I thought my issue was resolved yesterday, but today I’ve had an email saying something different. I text the number again, at 11.28am, the bot replied but nothing since then?!

@virginmedia I have sent text messages to the number you provided on here, and I last spoke to several customer representatives on 26th January, then asked to speak to a manager, was put on hold for 50 minutes, then you cut me off/the line went dead. So, nothing has been resolved.

@virginmedia Tried this 3 times today. It will not submit my complaint. Very handy.

@virginmedia *poor

@virginmedia The outcome of the call was what I wanted. I mean your pour service telling people to sit online for 4 hours waiting for someone to talk to me rather than call your call centres. If I'd called up straight away I'd not have needed to tweet you. You didn't even tweet back quickly.

@virginmedia Yes after a phone call. Now I'm actively looking into moving to @skytv after the poor service.

@virginmedia Eventually I looked at my phone and saw that they'd replied after 3 hours. I saw it half an hour later and replied but they then weren't talking to me. The next day I called up and got through after 3 minutes. Using covid as an excuse for poor service is awful.

@virginmedia But it’s not working.

@virginmedia trying to cancel Sky Sports for my mum after my fathers death. Repeatedly On hold for 50 mins each time then you hang up. No facility to do it online!! Any help.

@virginmedia trying to book an engineer to come out as my Internet has been down for over a week now and having no luck over the phone as it keeps cutting us off, can you help please.

@virginmedia more terrible customers service. Make a complaint - nothing heard, try and call - on hold for hours and now no service - absolutely appalling.

@virginmedia over a month now since my complaint, still waiting for someone to contact me #poorcustomerservice

@TashaHall @virginmedia Glad you called, I said I was going to do this for her. She's paying way too much. When I was a customer my experience with @virginmedia was shocking.

@virginmedia is so ****! Literally dropping all the time which means my toddler throws a tantrum as Peppa has frozen. Absolute waste of money. And to think they sent an email to say they've upgraded coverage at no cost. June cannot come quick enough. Frauds

Is @virginmedia the most unreliable broadband on the planet? Coupled with the most useless customer service. Got up at 6 to prepare a meeting, no broadband, having to tether my phone. Total crock of ****.

@virginmedia I am uncontacable on my mobile now incase of emergencies due to the error msg!! I had better not loose my mobile number! Please sort your mess out ASAP!! your service is atrocious!

@virginmedia why do my bills get more expensive every month when your service is just getting worse and worse?

@virginmedia My service isn’t working No WiFi No television Account no. 327223503 Get it sorted

@virginmedia called over a month ago, spent over 4 hours on the phone trying to cancel my contract! After hours of being passed to pillar and your staff disconnecting the line! The contract is still live!! Absolute joke! Can someone sort it out before I go to your regulator!

@virginmedia "most reliable WiFi" Getting 10% of what you told you should get on a daily basis isn't reliable. Perhaps I should pay 10% of my internet bill each month to encourage your so called overseas "experts" to actually sort it out instead of saying theres no issues to avoid doing work.