Virgin Media Outage Report in Letchworth Garden City, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Letchworth Garden City come from postal codes SG6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Letchworth Garden City, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Letchworth Garden City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
January 15: Problems at Virgin Media
Virgin Media is having issues since 10:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (15%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Letchworth Garden City, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Ware, Bedford, Luton, Hitchin, Letchworth Garden City, Stevenage, Biggleswade, Flitwick, Sandy and Harpenden.
| City | Problem Type | Report Time |
|---|---|---|
 Ware |
Internet | |
| Bedford |
Internet | |
| Luton |
Internet | |
| Luton |
Wi-fi | |
| Bedford |
Phone | |
| Hitchin |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Letchworth Garden City, England
Latest outage, problems and issue reports in Letchworth Garden City and nearby locations:
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Peter White
(@picturespete) reported
from
Stevenage District, England
@virginmedia I couldn’t check the ‘status’ page because our mobile signal (from O2) was also so poor. The Virgin problem seemed to fix itself later and now seems ok. Thanks
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lee hamilton
(@l_m_h_76) reported
from
Stotfold, England
I don’t know what’s worse @primevideosport shocking #streaming service or @virginmedia shite internet service #CRYLEI
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Nick Simons
(@NICKJSIMONS) reported
from
Bedford, England
@virginmedia trying to cancel Sky Sports for my mum after my fathers death. Repeatedly On hold for 50 mins each time then you hang up. No facility to do it online!! Any help.
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Lou Campbell❤️⚽️
(@mrsloucampbell) reported
from
Bedford, England
@virginmedia That is a joke - as I want to take @virginmedia with me - so are you saying I should be choosing a house based on virgin media’s’ service ??? it’s not my fault you don’t service the area.... why am I being penalised ? You are breaking the contract by not providing the service.
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Adam B
(@adam_bucky) reported
from
Stevenage District, England
@virginmedia Hi, I need to get someone to move my broadband over to ip4 not ip6 because my work VPN doesn’t like 6 and painfully slow. Spent a lot of time on the phone for a simple request, is there an email address I can contact for this? #virginmedia
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Mike Desborough
(@mjdes) reported
from
Stevenage District, England
@virginmedia I have now been on the phone for 1h41 mins and have spoken to nobody who can help me. Seem to get directed round in circles. Considering I have already contacted the chat who lied to me about a visit I am currently furious.
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Peter White
(@picturespete) reported
from
Stevenage District, England
@virginmedia - do you have a problem in Stevenage area? Data parts of service seem to have stopped (no internet and loss of TV guide etc. Coincidentally poor O2 and Vodafone reception too - could these be linked?
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Robbosanj
(@RobboSanj) reported
from
Stevenage District, England
@virginmedia phoned 2 weeks ago because the WiFi signal is virtually non existent. Recorded levels as requested, phoned back tonight, put on hold for 1hr then cut off. However fully expect to get the 26th sales call of the month tomorrow - funny that.
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Susan Clarke
(@salaura101) reported
from
Harpenden, England
@virginmedia New Hub 4 arrived during time when Virgin have low staff due to COVID. Keeps dropping out, difficult to work from home and no ability to contact Virgin! ‘Call Failed’ when phoning. Great planning by Operations Mgr. Customer nearly 20 years and want to leave! Fed up!
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jamesdgreen
(@jamesdgreen02) reported
from
Bedford, England
@virginmedia great service from your sales team over the phone as your website crashed when ordering. But needed to talk to CS to get them to cancel the order that was partially done before website crashed. But accordingly CS they can’t see it. Ant it would take them 7 days 1/2
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Holly O
(@ohhollygosh) reported
from
Biggleswade, England
@virginmedia Hi, are there any known issues in SG18? Our wifi has been dropping out a lot over the last 3 days or so
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Lou Campbell❤️⚽️
(@mrsloucampbell) reported
from
Bedford, England
@virginmedia Could you please highlight exactly what clause you want me to read ? I am a disabled mother of 3 with her daughter needing internet for gcse - which You can’t provide- she needs internet to study. I am NOT cancelling contract - you are - by not providing service that I pay for
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Alan Bellingham
(@bellinghman) reported
from
Royston, England
Dear @virginmedia - your web page doesn't think that your services are available on my postcode. Should I cancel my account? I was hoping to change my package
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Ed
(@Ed_P0d) reported
from
Luton, England
@jakepickford @virginmedia I've noticed that recently too (Luton). Put it down to the massive 5g tower the council put in, interfering with my WiFi signal.
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🌸 Emily Jayne 🌸
(@emily_jayne1233) reported
from
Luton, England
@virginmedia hi, is it possible to get some assistance? My partner and I ordered a broadband package for our new apartment but I accidentally clicked the wrong address on the drop down menu and I need to change it. Is this possible?
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VINNY ALIAR
(@vinnyaliar) reported
from
Luton, England
@virginmedia paid all this money for Anthony Joshua fight and the picture is terrible. More frozen and black screens than boxing
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lee hamilton
(@l_m_h_76) reported
from
Stotfold, England
@virginmedia your #internet is absolutely diabolical you may offer the fastest speed but pointless without a decent service
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Lou Campbell❤️⚽️
(@mrsloucampbell) reported
from
Bedford, England
@virginmedia You’re call centre is not helpful. I’ve spent 2.5 weeks trying to contact you. I am not cancelling the contract - you are- it’s not my fault you don’t provide my new house but you expect me ti@oay £300+ To cancel a contract that I want to keep- you r cancelling. Not me.
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Janette Leaf
(@janetteleaf1) reported
from
Hertfordshire, England
Internet down for ages yet again. @virginmedia kept us on hold for over an hour then cut us off at 21:30 and call centre closed. No internet. No service. No use at all.
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Paul Brennan
(@kahoona7) reported
from
Barton-le-Clay, England
@virginmedia any known issues with broadband in the Mk45 area? Tried your internet checker which says no issues but my internet down for the last hour? Tried all the usual steps to try and resolve 😞
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Nansaidh
(@Nansaidh3) reported
@virginmedia I have no sevice on my is there a problem or is my phone?
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sally fisher
(@SFisher74) reported
@VMO2News @virginmedia Would not recommend Virgin. Had more problems with them than we ever had with sky and BT together. No WiFi for 3 days - “due to an outage” they say. How is this acceptable? Terrible service.
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Joan Whitaker
(@WhitakerJoan) reported
@bobharrisuk @virginmedia I am having the same problem. 10 days and several hours on the phone. Still no email.
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JoJo
(@a_lil_bear) reported
@virginmedia Yes. Spoken to the call centre as well… same story EVERY time ‘we are working on it’. How long will it take to fix? It’s effecting numerous systems in my house!
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Ryanjoegilbert@outlook.com
(@RJG9090) reported
@virginmedia my Internet wasn't working this morning. I have tried the service status which tells me to wait 24 hours. I have reset my hub, factory reset my hub and the light on the hub is white but no device is working. Followed all your guides online too.
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Joan Whitaker
(@WhitakerJoan) reported
@VMO2News @virginmedia Is this why you seem unable to fix faults.
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KayJay
(@KayJay242111) reported
@virginmedia interesting conversation with your helpdesk. My 'super' hub 3 is experiencing intermittent WiFi issues with signal drop outs; Nothing they can do... really? You only guarantee ethernet and not WiFi? Thanks(!) Maybe I should reconsider supplier?
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Gurvinder Sethi
(@gsethi2003) reported
@virginmedia @curlylew06 @richardbranson No point raising complaints as you just ignore them or offer tiny compensation for the trouble caused. Virgin Media getting worse each year
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Diana
(@Diana80824998) reported
@virginmedia I have spoken to one of your staff but he could/ would not cancel it but was trying to sell me more broadband which I do not need. He said he would call back but that didn’t happen. I have come up against a brick wall. Please provide an email address so that I can cancel this.
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Gurvinder Sethi
(@gsethi2003) reported
@Ed6114 @virginmedia No it's exactly the service you have given Ed, me and a lot of other customers. Your customer service is absolutely awful as 8s your comppaimts handling procedure.