Virgin Media outages and service status in Letchworth Garden City, England

Problems in the last 24 hours in Letchworth Garden City, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Letchworth Garden City, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Letchworth Garden City, England

The most recent Virgin Media outage reports came from the following cities: Stevenage, Biggleswade, Hitchin, Luton, Letchworth Garden City, Harpenden, Henlow, Bedford, Welwyn, Sandy, Flitwick, and Ware.

City	Problem Type	Report Time
Stevenage	Internet	5 hours ago
Biggleswade	Internet	2 days ago
Hitchin	TV	5 days ago
Luton	Internet	6 days ago
Letchworth Garden City	TV	6 days ago
Harpenden	TV	8 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Letchworth Garden City, England

Latest outage, problems and issue reports in Letchworth Garden City and nearby locations:

• 
  stevie hind (@steviehind) reported 5 minutes ago from Stevenage District, England

  @virginmedia Yes I have spoken to your tech guys. I have tried everything they suggested to no avail. All they say is I need to pay £5 extra a month for a booster which I think is unfair as I have done nothing to cause this issue

• 
  Mike Desborough (@mjdes) reported 6 minutes ago from Stevenage District, England

  Hi @virginmedia I have to wait 72 hours to speak to a manager about an issue. This is after 5 hours on the phone to you and only a manager can authorise what I need. Shocking considering the amount of money we pay you. We have no working broadband for a 2 key worker house

• 
  purplewisdom (@PurpleWisdom) reported 7 minutes ago from Bedford, England

  @virginmedia @markscamilleri I’ve tried rebooting nothing is happening. All these people telling you they have no service can’t all be wrong. Stop giving us the same answer, we’re not idiots.

• 
  Nancy Paladina (@NPaladina) reported 7 minutes ago from Bedford, England

  @virginmedia Had to have a really tough call this evening to query a bill sent to my deceased father’s address. I want to highlight the exceptional customer service I received from Franco (no idea how else to identify him), but he was truly amazing and did everything he could 👏🏼

• 
  Danny Tsang (@DannyTsang) reported 8 minutes ago from Stevenage District, England

  @Ofcom Thanks. I wasn't able to find anything on @virginmedia site for requesting compensation so I have raised a complaint instead.

• 
  Jason Flynn 💙 (@jasondflynn) reported 9 minutes ago from Letchworth Garden City, England

  @StephenD1402 @virginmedia It’s the router Steve. The free Virgin router is the problem. Buy a new router from someone like Asus and turn the Virgin one to Modem mode. Should solve most problems.

• 
  maggie.todd@live.co. (@maggietodd10) reported 11 minutes ago from Letchworth Garden City, England

  @virginmedia We can’t use landline because of fault. Tried mobile - no response. We shouldn’t have to keep reporting. You know there is a problem. Fix it please.

• 
  purplewisdom (@PurpleWisdom) reported 18 minutes ago from Bedford, England

  @virginmedia @markscamilleri I have no service at all despite you saying it’s been restored. Can’t even get into the website to report. Everything is down even though it’s showing it isn’t.

• 
  Nik Lane (@NikLane7) reported 26 minutes ago from Hertfordshire, England

  @TheStevieG123 @virginmedia I had a similar issue with EE (plus the phone wasn't a good enough upgrade for the money!) I sent it back within 14 days and got a sim only. 5g prob won't be worthwhile over here for some time yet

• 
  Chanders (@chanderson76) reported 28 minutes ago from Stevenage District, England

  @virginmedia 46 minutes on chat going round in circles…..any chance of some customer service?

• 
  Lisa 🏴󠁧󠁢󠁥󠁮󠁧󠁿🇬🇧🐶⚽️🍺 (@loobylou470) reported 29 minutes ago from Stevenage District, England

  @virginmedia So you've just admitted you've had an increase in custom, meaning an increase in profits, yet I and other customers have to pay for you to expand your network? Greedy, greedy, greedy. Pay for it yourselves. Just seen the same package thru @bt_uk for £21 a month less. Bye

• 
  Robert Beahan 💙 (@bobster76) reported 31 minutes ago from Hertfordshire, England

  @virginmedia Thanks. I’ve clicked the link but it only tells me there is no known issue. Is it possible to speak to a human being, please?

• 
  dan@randrhotrodimports (@Dan_lutonbear) reported 34 minutes ago from Luton, England

  @virginmedia Same as usual. Bots. Round and round in circles I want to cancel virgin media. Maybe you will contact me when I cancel any further direct debit payment 😡😡😡

• 
  John Aitken (@johnait72020789) reported 36 minutes ago from Stotfold, England

  @virginmedia Hi virgin just rang the phone number you have gave us to call but we went through using the key pad and then all you said was we will send a text message with way to fix which don’t work.

• 
  Big E (@lutonmagoo) reported 37 minutes ago from Caddington, England

  @virginmedia I will call this number at some point today when it’s appropriate but no it’s still not working and when I put in my area code still says sorry we cannot tell you what’s going on?

• 
  Lynn Beattie (@MrsMummypennyUK) reported 45 minutes ago from Knebworth, England

  @virginmedia No outages. Just issues with my line. There has been for 2 months.

• 
  Niks (@lydia43632819) reported 46 minutes ago from Luton, England

  @virginmedia Via email and even I called the customer service also 😞

• 
  GTT (@Gturv) reported 49 minutes ago from Bedford, England

  In a constantly changing world we need something to rely on. @virginmedia can guarantee that you will be kept on hold long enough to see if you die waiting for help. #crapcustomerserviceasusual

• 
  Paul Clayton (@PaulClayton25) reported 50 minutes ago from Stevenage District, England

  @virginmedia loving the great customer services #NOT. No reply to my tweet from this morning! When this issue is repaired I demand a deduction, as this issue looks like it is going to affect my wife’s work tomorrow!

• 
  John Aitken (@johnait72020789) reported 55 minutes ago from Stotfold, England

  @virginmedia Hi I’ve tried using the link you sent to fix our problem but it keeps just turn off and restarting itself. It happens whether we watch live tv or recorded programmes.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Fabs (@TTVfabs_lb) reported 5 minutes ago

  @SkyNews They should be refunding every single Virgin Media customer.

• 
  PEER COMMUNITY HUB, Our Empowerment Zone! 🇨🇦✌️ (@p_communityhub) reported 6 minutes ago

  Virgin Media was fined a record £28 million by the UK communications regulator, Ofcom, on July 8, 2026, for using deliberate tactics to trap customers trying to cancel their broadband, landline, or pay-TV services #News

• 
  Ian McNee (@IanSMcNee) reported 13 minutes ago

  I ditched @VirginMedia years ago over terrible customer service - this is the same as water companies: a semi-monopoly owned by US finance: asset stripping profiteers. Switched to local independent Andrews & Arnold - @AAISP. Top service, real people on the phone who fix problems.

• 
  Bhavin (@Bhavinmaru2020) reported 14 minutes ago

  @virginmedia Hi Virgin My internet has gone down again this fourth time in a month se my previous messages

• 
  Vocal and Proud (@Vocalandproudx) reported 15 minutes ago

  The £28 million fine by @Ofcom was long overdue. Hopefully, it sends a clear message to @virginmedia and the rest of the industry that making it difficult for customers to cancel simply isn’t acceptable.

• 
  🇺🇦 Clive Davies #FBPE 🔶🇬🇧🇪🇺🇭🇰 (@CliveDaviesUK) reported 20 minutes ago

  .@virginmedia So 2 days with no TV, no broadband, no landline and an @o2 mobile with no signal. A fix date of 15th July!!!? Zero means of communication. Totally unreliable. What a dreadful company you are. So pleased you got fined. When will this be fixed?

• 
  Simone-Lee Deal (@StiffNips2) reported 29 minutes ago

  @ChrisCorney1 Had that with my 91 yr old mum, she was charged 2x the going rate by Virgin, had dementia and obvs couldn't remember what her password was, so Virgin wouldn't let her cancel. I got there in the end, but @virginmedia are bastards

• 
  Tesco Mobile (@tescomobile) reported 31 minutes ago

  @Laraisthecroft1 @virginmedia Hi Lara, I am so sorry to hear you have been having issues with your signal. Is this in all areas? - Zoie

• 
  JOJO METHOD (@SlimMethod) reported 31 minutes ago

  Virgin Media fined over cancellation practices - UK regulator Ofcom has fined Virgin Media £28 million (about $37 million) after finding it made it unnecessarily difficult for customers to cancel their contracts.

• 
  Mitesh Patel (@mitzpatel85) reported 34 minutes ago

  @Channel4News Don’t think £28m justifies their actions.. if they were deliberately putting customers on hold and dropping call while they tried to cancel, the fine should be £1bn - absolutely pathetic from Virgin Media