Virgin Media

Virgin Media Outage Report in Letchworth Garden City, Hertfordshire, England

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The latest reports from users having issues in Letchworth Garden City come from postal codes SG6.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Letchworth Garden City, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Letchworth Garden City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Letchworth Garden City, Hertfordshire, England 01/29/2026 04:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (58%)

    Internet (58%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Letchworth Garden City, Hertfordshire, England

The most recent Virgin Media outage reports came from the following cities: Bedford, Letchworth Garden City, Hitchin, Luton, Welwyn, Flitwick, Stevenage and Biggleswade.

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City Problem Type Report Time
United KingdomBedford Wi-fi
United KingdomLetchworth Garden City Wi-fi
United KingdomHitchin Phone
United KingdomLuton Wi-fi
United KingdomLetchworth Garden City Internet
United KingdomLetchworth Garden City Wi-fi

Community Discussion

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Virgin Media Issues Reports Near Letchworth Garden City, England

Latest outage, problems and issue reports in Letchworth Garden City and nearby locations:

  • l_m_h_76 lee hamilton (@l_m_h_76) reported from Stotfold, England

    @virginmedia your #internet is absolutely diabolical you may offer the fastest speed but pointless without a decent service

  • NICKJSIMONS Nick Simons (@NICKJSIMONS) reported from Bedford, England

    @virginmedia trying to cancel Sky Sports for my mum after my fathers death. Repeatedly On hold for 50 mins each time then you hang up. No facility to do it online!! Any help.

  • mjdes Mike Desborough (@mjdes) reported from Stevenage District, England

    @virginmedia I have now been on the phone for 1h41 mins and have spoken to nobody who can help me. Seem to get directed round in circles. Considering I have already contacted the chat who lied to me about a visit I am currently furious.

  • emily_jayne1233 🌸 Emily Jayne 🌸 (@emily_jayne1233) reported from Luton, England

    @virginmedia hi, is it possible to get some assistance? My partner and I ordered a broadband package for our new apartment but I accidentally clicked the wrong address on the drop down menu and I need to change it. Is this possible?

  • mrsloucampbell Lou Campbell❤️⚽️ (@mrsloucampbell) reported from Bedford, England

    @virginmedia That is a joke - as I want to take @virginmedia with me - so are you saying I should be choosing a house based on virgin media’s’ service ??? it’s not my fault you don’t service the area.... why am I being penalised ? You are breaking the contract by not providing the service.

  • kahoona7 Paul Brennan (@kahoona7) reported from Barton-le-Clay, England

    @virginmedia any known issues with broadband in the Mk45 area? Tried your internet checker which says no issues but my internet down for the last hour? Tried all the usual steps to try and resolve 😞

  • mrsloucampbell Lou Campbell❤️⚽️ (@mrsloucampbell) reported from Bedford, England

    @virginmedia Could you please highlight exactly what clause you want me to read ? I am a disabled mother of 3 with her daughter needing internet for gcse - which You can’t provide- she needs internet to study. I am NOT cancelling contract - you are - by not providing service that I pay for

  • TMITV19 Let's get back to normal #KBF (@TMITV19) reported from Bedford, England

    @virginmedia The outcome of the call was what I wanted. I mean your pour service telling people to sit online for 4 hours waiting for someone to talk to me rather than call your call centres. If I'd called up straight away I'd not have needed to tweet you. You didn't even tweet back quickly.

  • Mikeedpembo MikeP (@Mikeedpembo) reported from Luton, England

    Hi @virginmedia , are your customer service phonelines not working today? Seem either engaged or number unobtainable?

  • l_m_h_76 lee hamilton (@l_m_h_76) reported from Stotfold, England

    I don’t know what’s worse @primevideosport shocking #streaming service or @virginmedia shite internet service #CRYLEI

  • TMITV19 Let's get back to normal #KBF (@TMITV19) reported from Bedford, England

    @virginmedia Eventually I looked at my phone and saw that they'd replied after 3 hours. I saw it half an hour later and replied but they then weren't talking to me. The next day I called up and got through after 3 minutes. Using covid as an excuse for poor service is awful.

  • vinnyaliar VINNY ALIAR (@vinnyaliar) reported from Luton, England

    @virginmedia paid all this money for Anthony Joshua fight and the picture is terrible. More frozen and black screens than boxing

  • TMITV19 Let's get back to normal #KBF (@TMITV19) reported from Bedford, England

    @virginmedia Yes after a phone call. Now I'm actively looking into moving to @skytv after the poor service.

  • mrsloucampbell Lou Campbell❤️⚽️ (@mrsloucampbell) reported from Bedford, England

    @virginmedia You’re call centre is not helpful. I’ve spent 2.5 weeks trying to contact you. I am not cancelling the contract - you are- it’s not my fault you don’t provide my new house but you expect me ti@oay £300+ To cancel a contract that I want to keep- you r cancelling. Not me.

  • picturespete Peter White (@picturespete) reported from Stevenage District, England

    @virginmedia - do you have a problem in Stevenage area? Data parts of service seem to have stopped (no internet and loss of TV guide etc. Coincidentally poor O2 and Vodafone reception too - could these be linked?

  • ritu2009 Irma Ritu Arora (@ritu2009) reported from Harpenden, England

    @virginmedia horrendous customer service, no wifi despite 100mb speed I am paying for

  • drjawor Michał Jawornik (@drjawor) reported from Letchworth Garden City, England

    @virginmedia But it’s not working.

  • picturespete Peter White (@picturespete) reported from Stevenage District, England

    @virginmedia I couldn’t check the ‘status’ page because our mobile signal (from O2) was also so poor. The Virgin problem seemed to fix itself later and now seems ok. Thanks

  • janetteleaf1 Janette Leaf (@janetteleaf1) reported from Hertfordshire, England

    Internet down for ages yet again. @virginmedia kept us on hold for over an hour then cut us off at 21:30 and call centre closed. No internet. No service. No use at all.

  • Ed_P0d Ed (@Ed_P0d) reported from Luton, England

    @jakepickford @virginmedia I've noticed that recently too (Luton). Put it down to the massive 5g tower the council put in, interfering with my WiFi signal.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kobikiuk shaun sawyer (@kobikiuk) reported

    @virginmedia Can you also supply the number for customer services so that I can lodge a complaint against the service and technical support response?

  • itskyleflamson Kyle Flamson (@itskyleflamson) reported

    @virginmedia It’s nothing to do with anything with the hub. The connection dropped multiple times completely. No WiFi, no Ethernet connection, nothing. It just lost connection to VMs network. Entirely.

  • gregarus Greg hook (@gregarus) reported

    @virginmedia My partner been told she agreed a contract to have sky sports last year but she only found out last week she has it, yet never watched it and you want £240 discon fee, keep getting cut off, eventually told they will check the original call, then told “not all calls recorded”

  • 1DrunkBarbarian Stewart Bennie (@1DrunkBarbarian) reported

    @virginmedia You sent an engineer to fix it and it's fixed nothing

  • kobikiuk shaun sawyer (@kobikiuk) reported

    @virginmedia I have both wired and wireless connections to the router. But the issue is the stability of the router connection to Virginmedia network (cabinet problem??). This happens in both wifi router and modem mode. What I need is 2nd / 3rd line support to identify and fix the cause!!

  • djsm1ddy djsm1ddy (@djsm1ddy) reported

    @virginmedia Wifi. We're talking g about how the wifi is slow and occasionally drops out

  • Sam_Rigg1 Sam (@Sam_Rigg1) reported

    @virginmedia No, I don't believe they have logged it as an issue, they just tell me a fake date to get me off the phone. I know that over-utilisation is the issue since it is extremely common with VM and I set up a BQM on one of your forums etc.

  • gregarus Greg hook (@gregarus) reported

    @virginmedia Also told the managers decision has been emailed (it hasn’t) an absolute poorly handled situation by @virginmedia and will NEVER use your services again whatever the outcome

  • Joee_Sp Joee⚡️ (@Joee_Sp) reported

    @virginmedia customer service are an absolute disgrace, several complaints and callbacks not handled.

  • mateo301294 cristian jaramillo (@mateo301294) reported

    @virginmedia The agent said that we will have to wait for the call. Because what the house needs is a recable. Saying sorry, does not fix the situation. What is needed is a technician. #CustomerService #badcustomerservice #badservice