Virgin Media Outage Report in Letchworth Garden City, Hertfordshire, England
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The latest reports from users having issues in Letchworth Garden City come from postal codes SG6.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Letchworth Garden City, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Letchworth Garden City and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
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Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (59%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Letchworth Garden City, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Letchworth Garden City, Stevenage, Biggleswade, Luton, Bedford, Buntingford, Shefford, Welwyn, Hitchin, Flitwick and Kempston.
| City | Problem Type | Report Time |
|---|---|---|
 Letchworth Garden City |
Internet | |
| Stevenage |
Internet | |
| Stevenage |
Wi-fi | |
| Biggleswade |
Internet | |
| Luton |
Internet | |
| Luton |
TV |
Community Discussion
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Virgin Media Issues Reports Near Letchworth Garden City, England
Latest outage, problems and issue reports in Letchworth Garden City and nearby locations:
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Su Felce
(@swimmingsu) reported
from
Cardington, England
So frustrated with @virginmedia spend over an hour on hold only to be cut off by their customer service rep #whatcustomerservice #frustrated #zerocustomerservice
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Paul Clayton
(@PaulClayton25) reported
from
Stevenage District, England
@virginmedia loving the great customer services #NOT. No reply to my tweet from this morning! When this issue is repaired I demand a deduction, as this issue looks like it is going to affect my wife’s work tomorrow!
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dan@randrhotrodimports
(@Dan_lutonbear) reported
from
Luton, England
@virginmedia 1st issue not being able to change address from 1 property to my new address (new build). 2nd issue trying to speak to someone to cancel our account.
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dan@randrhotrodimports
(@Dan_lutonbear) reported
from
Luton, England
@virginmedia do you actually have humans employed at your call centres ? After spending a total of 6 hours going from one recorded message to a automated line I have given up. I have absolutely had enough of your lack of customer service poor service poor quality broadband
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia @mouthwaite Hi John; just jumping in on this. You really need to start advising customers properlyit doesn’t matter how many technicians visit it won’t solve the problem of the poor standard router and your default settings.
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Aran Dove
(@adove109) reported
from
Stevenage District, England
@virginmedia Hi, so atleast once a week my internet stops working... I’ve done the usual reboot etc. Last time I rang up because I’ve had enough of it, especially with my package going form £28 to £43. When I rang the technician done some kind of reboot to help stop this problem.
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James Denton (pen)
(@Denton_james) reported
from
Whaddon, England
@COOPSthereitis4 @virginmedia Virgin broadband is awful, cuts out all the time
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@StMirrenDaft @virginmedia @mat_fraser One of the key issues is their router. It’s rubbish and has programming which means main signal isn’t direct for WiFi. I had this problem; buy another router and turn Virgin one into modem. It solved my problem.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@Lindzell_LFC @virginmedia It’s their router. All the calls in the world won’t change the problem. You can buy a new router abs connect it to the Virgin one. Worked for me.
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Ashley
(@randellauk82) reported
from
Luton, England
@virginmedia so I’ve had three weeks of hub issues 3 engineers out I tell you how to fix the issue but ignored 3rd manager to promise call backs and got nothing had 3 days wasted of my time and down service. Getting very 😡 when big companys disrespect their long term customers
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Mike Desborough
(@mjdes) reported
from
Stevenage District, England
Hi @virginmedia I have to wait 72 hours to speak to a manager about an issue. This is after 5 hours on the phone to you and only a manager can authorise what I need. Shocking considering the amount of money we pay you. We have no working broadband for a 2 key worker house
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Phyllis Charles
(@flissaggie) reported
from
Luton, England
@virginmedia been trying to speak to someone about my contract been fobbed off ' our system is down' or ' I will call back' still waiting!!!
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Andrew Morgan
(@AndrewMorgan64) reported
from
Stevenage District, England
@virginmedia the worst customer service I have experienced and what a rude person Sidney was and she would not transfer us to complaint department
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia You do realise that the majority of messages sent to you are people complaining that your Wi-Fi is very poor? So perhaps concentrate on that for existing clients rather than pushing new sales? Poor router is the issue. #slowerfaraway
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@VisctFishpond @virginmedia I had similar problems to you; got the runaround from Virgin. Lots of research done and the issue is almost certainly the router. You can buy a third-party router and turn the virgin router into a modem. Solved all my problems. Worth a try.
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Su Felce
(@swimmingsu) reported
from
Cardington, England
@virginmedia 1/2 been on the phone for over an hour on hold waiting for customer service - finally get through and the customer service rep cuts me off before I even say what I want...
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Moyra Campbell
(@Moyraluton) reported
from
Luton, England
@virginmedia l have been on the ph for hours all week trying to get though to cancel my contract. I even tried to use the Chat box and no assistant helped me. Your customer service it terrible. I would never use or recommend you to any of my friends. Answer the phone ,
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dan@randrhotrodimports
(@Dan_lutonbear) reported
from
Luton, England
@virginmedia Same as usual. Bots. Round and round in circles I want to cancel virgin media. Maybe you will contact me when I cancel any further direct debit payment 😡😡😡
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Tony
(@tony_cop) reported
from
Ampthill, England
@LloydGriffith @virginmedia The worst company to deal with by some distance. Can never talk to anyone. Just some automated guff. Where you go round in circles
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@AdamDea29742908 @virginmedia But buying one between £50 and £200 will probably suit most and if it turns out it doesn’t solve your problems it hasn’t broken the bank. I went for an Asus one at about £120. Netgear is another strong brand. I had poor WiFi for years and it was a massive improvement. 2/2
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Europe-Ian
(@europe_ian) reported
@virginmedia absolutely nothing. Been bad for weeks, keeps stopping with the football, very frustrating, have put a complaint in, tried the chat yesterday, nobody bothered to come back to me!
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Mark Hammond
(@invertedworld) reported
@virginmedia Still no contact. This is poor service given the vulnerable customer situation.
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Anthony Biddlestone
(@tonegode) reported
@virginmedia I'm sorry but not going over 7 months of issues again.Please contact Stephanie, not sure if I'm allowed to divulge her surname on social media.The CEO has also been copied in
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Mark Howson
(@MarkAHowson) reported
@virginmedia Ok ta will try about 14:00. Just got a@phone call but it was automated saying we are overdue payment rather than dealing with the current problem of not recognising our request to close account on 12th October. In the letters we did ask for a final statement.
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Richard Adams
(@Pogit) reported
from
Lincoln District, England
@virginmedia The only response is they have given up and will let me out of my contract early. Not a great response for a customer of well over 20 years
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L.R.M Photography
(@LRMphotos) reported
@virginmedia Hi, long standing business customer and cannot get my calls answered. Previously tried twice and gave up after 15 mins on hold each time and at the time 30 minutes with no answer. Why waste money advertising products with a 0800521135 number when you cannot answer
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James Greig
(@j_greig) reported
@virginmedia Hello, broadband seems to be down in G11 5DD area? Have rebooted hub several times, tested it, checked cable etc.
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WOLSNED 🇬🇧
(@wolsned) reported
Anyone in Plymouth experiencing problems with Virgin Media broadband? Upload speed is almost zero during the day (6am - 6pm), making it impossible to work from home. @virginmedia has not offered any solutions, not returned calls, truly worst company ever! Small claim incoming.
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Antonia Maguire Natural Health
(@antoniamaguire) reported
@virginmedia Yes .. As a ‘courtesy’ They have agreed to backdate it till 16th Nov!! So I apparently still owe hundreds of pounds for a service I haven’t been using & been trying to cancel since Sept. Go figure! I wouldn’t go back to virgin media for all the tea in China
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Antonia Maguire Natural Health
(@antoniamaguire) reported
@virginmedia ‘’Pay the full amount’ is hardly a resolution but I’ve had an email saying the complaint has been resolved… Which it clearly hasn’t… Because I still have to flipping well pay for a service I haven’t been using!