Virgin Media outages and service status in Letchworth Garden City, England

Problems in the last 24 hours in Letchworth Garden City, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Letchworth Garden City, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Live Outage Map Near Letchworth Garden City, England

The most recent Virgin Media outage reports came from the following cities: Letchworth Garden City, Henlow, Bedford, Hitchin, Luton, Stevenage, Flitwick, Biggleswade, Shefford, and Biggleswade.

City	Problem Type	Report Time
Henlow	Internet	15 hours ago
Bedford	Wi-fi	17 hours ago
Bedford	Internet	1 day ago
Letchworth Garden City	Internet	2 days ago
Hitchin	Internet	4 days ago
Luton	Wi-fi	5 days ago

Nearby cities with recent reports

Community Discussion

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Virgin Media Issues Reports Near Letchworth Garden City, England

Latest outage, problems and issue reports in Letchworth Garden City and nearby locations:

• 
  stevie hind (@steviehind) reported 2 minutes ago from Stevenage District, England

  @virginmedia Yes I have spoken to your tech guys. I have tried everything they suggested to no avail. All they say is I need to pay £5 extra a month for a booster which I think is unfair as I have done nothing to cause this issue

• 
  Hollie O'Connor (@Holliejoanne23) reported 3 minutes ago from Stevenage District, England

  Hi @virginmedia I’ve just been on hold for an hour as I need to speak to you on behalf of my Nan who have recently been widowed. Your colleague has just hung up on me mid-conversation. Can somebody call me back please as a matter of urgency, she is a vulnerable customer.

• 
  Matt Adcock (@Cleric20) reported 5 minutes ago from Hitchin, England

  @virginmedia I’ve been a customer for almost 27 yrs with you guys - was being offered an upgrade to broadband…

• 
  James (@Lardyda44) reported 5 minutes ago from Biggleswade, England

  @virginmedia Customer Services....

• 
  Jason Flynn 💙 (@jasondflynn) reported 7 minutes ago from Letchworth Garden City, England

  @virginmedia So @virginmedia my contract has finally been resolved. 3 hours of phone calls in 24-hrs (including phone being cut off 3 times) 6 hours of WhatsApp Failure to honour contract offers. Shambles of a company. Worst customer service I’ve ever experienced. #virginmedia #fail

• 
  Ashley (@randellauk82) reported 13 minutes ago from Luton, England

  @virginmedia so I’ve had three weeks of hub issues 3 engineers out I tell you how to fix the issue but ignored 3rd manager to promise call backs and got nothing had 3 days wasted of my time and down service. Getting very 😡 when big companys disrespect their long term customers

• 
  ✨kate✨ (@ushererofsouls) reported 13 minutes ago from Harlington, England

  @virginmedia Hi. I can see there’s an ongoing issue with the TV in my area with fix date of 1600hrs 25th. This has been going on for over a week now & the blips/surges through the box & it constantly resetting is becoming really annoying & has even taken the wifi out sometimes.

• 
  Sian Milner (@sianhelena_m) reported 16 minutes ago from Hitchin, England

  @gashead @virginmedia Bizarre that it’s not actually Kelly causing an issue yet they’re being very helpful for me! Unfortunately not sorted! Honestly lost all faith in it being resolved. Never had such an issue trying to get an answer from a company. Hope you get sorted too!

• 
  VAS (@johnvasili1) reported 27 minutes ago from Hertfordshire, England

  @virginmedia Unbelievably shockingly bad customer support today. 1hr 25 mins on the phone, spoke to 7 agents and no resolution 2 of your agents were excellent the rest were appaling. As a long standing customer I feel I have no option but to change provider. #virginfail

• 
  Chanders (@chanderson76) reported 27 minutes ago from Stevenage District, England

  @virginmedia 46 minutes on chat going round in circles…..any chance of some customer service?

• 
  Jason Flynn 💙 (@jasondflynn) reported 27 minutes ago from Letchworth Garden City, England

  @virginmedia Sorry but the old ‘we don’t have email addresses’ doesn’t work. Everyone does. It’s just company policy not to hand them out. The key issue is that with this level of service, someone should say ‘leave it with us, we’ll look into it and someone will get back to you’ 1/2

• 
  Rob Anderson #TipToeingOutOfHibernation (@Tech_Analyst_UK) reported 30 minutes ago from Bedford, England

  2nd day running that @virginmedia services have dropped out. Unacceptable with so many working from home. Chatbot just redirects to service status #fail

• 
  Vision Elite Media (@vision_e_media) reported 31 minutes ago from Hertfordshire, England

  @virginmedia how can you customer service offer me a new contract £25 more than a new customer contract and then try blame the current economical situation?!?! Aren’t we all in the same economical situation new or existing customers?

• 
  Big E (@lutonmagoo) reported 32 minutes ago from Caddington, England

  @virginmedia I will call this number at some point today when it’s appropriate but no it’s still not working and when I put in my area code still says sorry we cannot tell you what’s going on?

• 
  🦄 UnicornFarts641🦄 LegitBossQueen69🦄 (@DawnHar90476836) reported 35 minutes ago from Luton, England

  @virginmedia Busy? I've been fighting allday since 9am. I've paid agreed amount but my services haven't been restored and I can't get through by text, WhatsApp or phone. This isnt a good service a vulnerable customer should receive

• 
  Jason Flynn 💙 (@jasondflynn) reported 47 minutes ago from Letchworth Garden City, England

  @virginmedia Not ‘sorry hit you’ll need to get into another queue for hours and hours because it’s another team and we can’t help you’ That is not how to treat customers. In any business. Someone needs to take ownership of a situation. Truly terrible customer service. #virginmedia

• 
  Lee Hammond (@StopItRawr) reported 51 minutes ago from Biggleswade, England

  @virginmedia Intermittent? It's absolutely, 100% buggered for those affected. Please could you have some transparency and tell your customers what has broken and an ETA to fix?

• 
  Jesse Bryce (@jesseb4me) reported 51 minutes ago from Luton, England

  @muppetkeeper @virginmedia @TalkTalk Plus at almost double the speed. No idea why they need to make it so difficult to get a good deal. But for continuity of service, and not having another piece of obsolete hardware lying around, I’ve taken it.

• 
  Abi (@ABeeeABeee) reported 54 minutes ago from Stotfold, England

  Can honestly say I don’t think I’ve ever received customer service as poorly as I have from @virginmedia this weekend/this morning. Absolutely disgusting 😡😡😡

• 
  Mike Desborough (@mjdes) reported 55 minutes ago from Stevenage District, England

  @virginmedia any chance of a useful update on service in SG1. Got no internet or TV. Status hasn’t been updated yet apparently an engineer has been working on it for over an Hour.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

• 
  Eye of the the storm (@redjohnno1) reported 6 minutes ago

  @virginmedia 15years a customer, tried to renew 3 times. 3 times you did it wrong, given up and moved to sky. Your customer service is absolutely shocking and zero customer loyalty

• 
  Marc Adams Reacts (@MarcReacts) reported 7 minutes ago

  @virginmedia hi I have an issue tried to dm you my account is down please help

• 
  MouseMat (@andymousemat) reported 9 minutes ago

  @bt_uk @virginmedia @CityFibre I need to report massive internet outage in the following postcodes NE1 TO NE38 DH9 DH1, DH6, DH7 TS26, TS27, TS28 11564 - Riyadh Saudi Arabia 21442 - Jeddah Saudi Arabia Internet must be down as "Visitors" are awfully quiet

• 
  Leighton J Holden (@LJHolden1986) reported 9 minutes ago

  @virginmedia I need some help. I have had an O2 SIM card tagged onto my WiFi account. I never wanted this but I was told that I could just throw this away and not use it. I am now being charged £7.50 per month for absolutely nothing. Can you please advise on how I deal with this?

• 
  Drew Grant (@drewsy92) reported 9 minutes ago

  Every single month I have trouble accessing the my o2 app, since it’s became virgin media! Absolute joke can never pay my bill in time because of it, doesn’t let me sign in even though the details are correct!! Shouldn’t have to phone up every month to sort it! @O2 @virginmedia

• 
  mancs boi (@DjmarkieT) reported 15 minutes ago

  @ndbchnn @virginmedia ive had no internet in M3 since friday at 2pm service checker says it will be fixed by 4pm on the 20th absolute joke!

• 
  John Mercer (@Merse2506) reported 17 minutes ago

  @virginmedia can someone please help me. I have l8ved with buffering, channel failed fir mintjs to no avail of a response for VM.

• 
  Keith A Pearson (@keithapearson) reported 19 minutes ago

  @virginmedia I've just wasted 55 minutes of my life trying to talk to your 'customer services' dept. Both the staff members I spoke to could barely communicate in English, and the line kept breaking up... until it died altogether. Wasted time, no resolution, and huge frustration. You're supposed to be a COMMUNICATIONS company! What am I expected to do now? Go through that same shambolic exercise again?

• 
  ndbchnn (@ndbchnn) reported 20 minutes ago

  @virginmedia I’ve tried the service checker but it cannot locate my account. The full post code is m30 9ta. Service hasn’t resumed, is there an outage in the area?

• 
  Donna Tudor (@donna2904) reported 27 minutes ago

  @virginmedia can you help please. I have no landline dial tone.