Virgin Media Outage Report in Watton at Stone, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Watton at Stone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Watton at Stone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
February 20: Problems at Virgin Media
Virgin Media is having issues since 06:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (54%)
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Wi-fi (17%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (3%)
Live Outage Map Near Watton at Stone, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Letchworth Garden City, Stevenage, Radlett, Harlow, Hatfield, Luton, St Albans, Bishops Stortford, Waltham Cross, Welwyn Garden City, Ware, Waltham Abbey, Hoddesdon, Hertford and Harpenden.
| City | Problem Type | Report Time |
|---|---|---|
 Letchworth Garden City |
Internet | |
| Stevenage |
Internet | |
| Letchworth Garden City |
Wi-fi | |
| Radlett |
Internet | |
| Harlow |
Internet | |
| Radlett |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Watton at Stone, England
Latest outage, problems and issue reports in Watton at Stone and nearby locations:
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Steve
(@StevenCudd2) reported
from
Hoddesdon, England
@virginmedia So after getting an engineer visit finally today, comes, says fixed, 10mins later broadbanddrops again. Told he will be back in 30mins, 2 hours later nothing. Now on 4th call to customer service getting cut off and no one knows what they are doing! Appalling service!
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Steve Dunn
(@SteveDunn09) reported
from
Harpenden, England
@virginmedia Yeah... he he... when the broad band decides to work that might help.. when you get 'not connected' via ethernet and wifi the tests are a bit meaningless
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Maria-Luisa Prezio
(@Tranquil_Maria) reported
from
Letchworth Garden City, England
@virginmedia The absolute worst customer service I’ve ever experienced. Changing a minor detail impossible!!!
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VAS
(@johnvasili1) reported
from
Hertfordshire, England
@virginmedia Again why send me a bill when I'm no longer a customer
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia what is going on with your useless service absolutely rubbish for £100 per month disgusting how you charge a fortune for something that has issues for the past 18 months
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Chris Belcher
(@PC_Lawyer) reported
from
Letchworth Garden City, England
@virginmedia broadband down again in SG6 ... makes home working a pretty frustrating experience!
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VAS
(@johnvasili1) reported
from
Hertfordshire, England
@virginmedia Unbelievably shockingly bad customer support today. 1hr 25 mins on the phone, spoke to 7 agents and no resolution 2 of your agents were excellent the rest were appaling. As a long standing customer I feel I have no option but to change provider. #virginfail
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Richard Astley
(@LongshanksE10) reported
from
Bishop's Stortford, England
@virginmedia Think the menu options are slightly different on the 360 software but I found network diagnostics and signal quality is “Good” and connection speed is “high”. Does that help?
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🅺🅴🆅🅸🅽 🅹🅴🅽🅽🅸🅽🅶🆂
(@Kevinj86) reported
from
Harlow, England
Getting bombarded with calls from someone saying they work for @virginmedia and I have a problem with my broadband - five times this week! #nightmare @Ofcom
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@ThreeUKSupport I have no wifi due to @virginmedia and no phone signal due to you!!
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia absolute rubbish tried calling a get cut off raised a complaint and can’t even speak to some one £100 per month for crap service
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia I have been complaint for the last 12 months and once again no action is it really that difficult to ask an engineer to fix your defective product beyond belief
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia I’m trying to speak with a Senior Manager at Virgin media I’ve raised a complaint and no contact a senior Manager should call me
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Matthew Saggers
(@MatthewSaggers) reported
from
Harlow, England
@virginmedia 150 all departments are shut, my virgin media app keeps having a 500 error code. How do we contact some to move an appointment due to family emergency. Shame for a communication company users can't communicate with you.
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Richard Astley
(@LongshanksE10) reported
from
Bishop's Stortford, England
@virginmedia Hi there. Whenever we go to the iPlayer app it crashes the whole Virgin system which has to be turned off and on again. Been like that for 24 hours. Can you help please?
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Robert Frame
(@hiaw61) reported
from
Hatfield, England
@virginmedia to raise a complaint please send us your issues…….. however we will not respond but just take your money money money
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@virginmedia @JMiragliotta Yes! You’re repairing a damaged cable and have been for the past 3 days now. No TV, No broadband, fantastic service for £111 a month 👍🏻
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james Dunn
(@Jimbob_Du) reported
from
Hoddesdon, England
@virginmedia You obviously don’t read my tweets. I complained and it took 6 weeks to reply. Your company is really pathetic, and has no customer service.
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JMiragliotta
(@Jmiragliotta89) reported
from
Waltham Abbey, England
@ThreeUKSupport I appreciate that but I’m currently in a position where @virginmedia are useless and unable to fix cables and you now working on masts meaning I can’t even use my phone network. So between both multi million pound companies you’re screwing me royally!!
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Hollie O'Connor
(@Holliejoanne23) reported
from
Stevenage District, England
Hi @virginmedia I’ve just been on hold for an hour as I need to speak to you on behalf of my Nan who have recently been widowed. Your colleague has just hung up on me mid-conversation. Can somebody call me back please as a matter of urgency, she is a vulnerable customer.
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Paul Viola
(@paulviola7) reported
@virginmedia That 1 of the probs, you dial 150 and it goes straight to engaged or you end up waiting ages. Plus theres no option for customer service.
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Jay Warda ⚢BLM🏳️🌈
(@jay_warda) reported
@virginmedia I still need to speak to customer services, so yes, I require the number
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James Pattinson
(@jamespatty93) reported
@virginmedia Hello, I’ve used the app before & all my devices are fixed in the same position. It’s not like I’m moving them to blackspots around the house. For example I’ll be using my Smart TV, then it’ll say “there is no network connection” at random times
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Owen
(@owenspinner) reported
@virginmedia As many of us are working from home; we rely on your internet to get our jobs done. Saying an issue will be fixed within hours on the 13th, to it still persisting now is far from the transparency we should expect as customers
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𝒢𝒾𝒶𝓃𝒻𝓇𝒶𝓃𝒸𝑜 𝒞𝒽𝒾𝒸𝒸𝑜
(@gchicco) reported
@virginmedia I'm trying to - the connection is very unstable and it's taking forever to load. It was ok-ish until 10-15 minutes ago.
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Amy Stone
(@amylouisestone) reported
@bt_uk Yeah I’m aware most service providers use your lines - which means I have no choice but to pay @virginmedia’s increasingly extortionate prices. It’s a shame because I was desperate to switch but your service is far below what is considered good in this day and age.
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carla
(@carlapercival) reported
@virginmedia Can’t ever seem to get through and my internet service is terrible I and trying to do home schooling for my daughter who needs to be online for school and this is now becoming a problem. If she can’t get online it goes down as an absence
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
@virginmedia It’s been up and down constantly and rebooting takes around an hour each time. Seriously looking at other, more reliable providers.
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Nelofur
(@iamnb) reported
@virginmedia been trying to speak to anyone in the ‘movers’ department numerous times in the last few days and each time during being transferred to that department the line clears!! would say to any1 thinking of moving to virgin media to think again! Awful service still waiting
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John Abernethy
(@Shevylatic) reported
@virginmedia Tried the text number you gave me without success. Time is now getting short and I need some answers. I have been a customer of Virgin for many years, and I think that I have not been treated well. Advise please.