Virgin Media Outage Report in Watton at Stone, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Watton at Stone, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Watton at Stone and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 15: Problems at Virgin Media
Virgin Media is having issues since 01:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (7%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Watton at Stone, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Harlow, Stevenage, Radlett, St Albans, Luton, Hatfield, Hitchin, Letchworth Garden City, Welwyn Garden City, Waltham Cross, Harpenden, Ware and Hertford.
| City | Problem Type | Report Time |
|---|---|---|
 Harlow |
TV | |
| Harlow |
TV | |
| Stevenage |
Internet | |
| Harlow |
TV | |
| Harlow |
TV | |
| Radlett |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Watton at Stone, England
Latest outage, problems and issue reports in Watton at Stone and nearby locations:
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Susan Bailey
(@SusanBailey63) reported
from
Stevenage District, England
@virginmedia what do I have to do to actually be able to communicate with you? Been trying since the beginning of January to no avail - calls unanswered, messages and emails ignored. If I cancel my direct debit today maybe you’ll soon respond 😡
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Julie Lawrence
(@Juju79) reported
from
Hoddesdon, England
@virginmedia I have tried calling the customer service number but it says the call cannot be connected.
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Moyra Campbell
(@Moyraluton) reported
from
Luton, England
@virginmedia l have been on the ph for hours all week trying to get though to cancel my contract. I even tried to use the Chat box and no assistant helped me. Your customer service it terrible. I would never use or recommend you to any of my friends. Answer the phone ,
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Paul Ess 🇮🇪
(@djsmiffyp) reported
from
Harlow, England
@virginmedia Any idea why my internet has constant issues? Harlow CM18 area?? Internet been dropping in and out for a week now 😳
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HK
(@harrydotcom_) reported
from
St Albans, England
@virginmedia @JoBurkill It’s the whole street. Please help us. I’ve logged two complaints but no reply. Constantly cutting in and out all day every day. Help! @sbarrett92
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HK
(@harrydotcom_) reported
from
St Albans, England
No info from contact centre staff - not able to help and told not getting compensation @virginmedia @MoneyTelegraph text yesterday say resolved, call today to say text sent in error - new resolve date of 18 feb. No explanation. No help. Slow and broadband cutting out.
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MikeP
(@Mikeedpembo) reported
from
Luton, England
Hi @virginmedia , are your customer service phonelines not working today? Seem either engaged or number unobtainable?
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Trudy Lea
(@TrudyLea1) reported
from
Sawbridgeworth, England
@virginmedia Hi, When trying to watch anything “on demand” it continuously crashes, and we get a variety of error codes, and anything HD, doesn’t load at all. My 2nd box doesn’t work, it just stays on the start up page with the circle spinning. We have pretty much lost wifi upstairs. Help!
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Neil Mcgeough
(@NeilMcG1972) reported
from
Broxbourne District, England
@virginmedia how come I cannot dial 150 anymore to get through to customer services? What is the new number to report a fault
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Simon Hale
(@Halo1975) reported
from
Luton, England
@virginmedia 2nd day on the trot someone claiming to be from your ‘tech support’ dept. have called our landline no. claiming there’s a problem with our broadband; there’s not, it’s clearly a scam. I’ve a number that they called from to share with you if you like? Can I DM this??
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Aran Dove
(@adove109) reported
from
Stevenage District, England
@virginmedia Hi, so atleast once a week my internet stops working... I’ve done the usual reboot etc. Last time I rang up because I’ve had enough of it, especially with my package going form £28 to £43. When I rang the technician done some kind of reboot to help stop this problem.
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Irma Ritu Arora
(@ritu2009) reported
from
Harpenden, England
@virginmedia horrendous customer service, no wifi despite 100mb speed I am paying for
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Ellie
(@EllieMB1) reported
from
Broxbourne District, England
@virginmedia me wondering if @SkyUK have any offers - been waiting on the line for another hr!!!! Just want my service activated 😱😱
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Trudy Lea
(@TrudyLea1) reported
from
Sawbridgeworth, England
Any advice on getting in touch with @virginmedia tried ringing, just get cut off, tried website, just crashes, I’m currently spending £100+ a month, for a service I’m just not getting 😔 #HadEnoughNow
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Dawn Cutting
(@CuttingDawn) reported
from
Bricket Wood, England
@virginmedia terrible service, I’ve tried calling and online chat to no avail. You’re blaming Covid but surely by now you’ve sorted out working from home or office. I need to speak to you but you avoid all customers!
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HK
(@harrydotcom_) reported
from
St Albans, England
Hi @virginmedia having constant broadband issues AL1 St Albans. I’ve logged numerous calls and now the text service isn’t responding to me. Internet cuts in and out all day. Was told would be fixed on 13th but now no one is answering the phone. I’ve tried to call again today but
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HK
(@harrydotcom_) reported
from
St Albans, England
@virginmedia No not confirmed as outage. It keeps cutting in and out. Can I DM you to see if you can check?
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Michał Jawornik
(@drjawor) reported
from
Letchworth Garden City, England
@virginmedia But it’s not working.
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Ellie
(@EllieMB1) reported
from
Broxbourne District, England
@virginmedia why have I been on hold to your customer service department for 1 hr been cut off and then called again another 1hr cut off. On hold now, emailed and went through online and still nothing!!!! What’s going on!!!! Is anyone answering the phones
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Andy Jeffries
(@andyjeffries) reported
from
Stevenage District, England
Better get your refund chequebook out tomorrow @virginmedia ! #ufc257 PPV down!!!
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ryan
(@ryanlfc211) reported
@virginmedia my wifi had been terrible for weeks now , I complained and you said it was still ok but I'm telling you its got worse and the last 2 days it's been absolutely shocking. Definitely changing to someone else as you just dont take responsibility
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David Parker
(@Davidjpar2212) reported
@virginmedia hi I had a service call booking for today but no one turned up, not even a text to explain. What’s happening?
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Alan Jessop
(@DixieJessop) reported
@virginmedia why have you left my ma-in-law (92 yrs old) without a landline or access to her support service for over a week? Simply unacceptable
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JamJar Flowers
(@JamJar_Flowers) reported
@virginmedia hello I am trying to change my package and replace my ancient TiVo box. I have tried on line and it says “oops” can’t do it. I spent 40 minutes waiting on the phone and it’s all getting very dull. Can you help? Please...
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Claire Hodder
(@Claire19999) reported
@virginmedia we are having so many problems with our router! We need a new one or we are going to have to cancel as we are not getting the service you have stated we would. #fedup
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Alarms Are Us Ltd.
(@Alarms_Are_Us) reported
from
Bushey Heath, England
@virginmedia Probably not looking at the full conversation history then. Problem not between cabinet and house. However engineer forgot again to put notes down. Said to contact him and he abs his line manager would ensure resolution, however not returned calls or messages
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Richard Slaney
(@r_slaney) reported
@virginmedia your customer service is terrible. I’ve been on hold for more than 3 hours today and you just cut me off after 85mins listening to terrible hold music. Can you get someone to call me? Engineer was a no show for booked appointment today
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Anna Brotherton
(@AnnaBrotherton) reported
@virginmedia all I have requested is for my Virgin box to be moved from one place in the house to another. I have been passed to the house moving department, cancellations, technical team and now God knows who I am on hold to. The service has been awful.
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Dr Jonathan Moran
(@JonathanMoran10) reported
from
Dublin City, Leinster
@NightlineIRL I’ve been waiting two weeks for a WiFi box from @virginmedia! I have called numerous times and my package has consistently failed to be delivered. Terrible service!
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Anna Brotherton
(@AnnaBrotherton) reported
@virginmedia hi I have been on the phone for a total of 1hr 30 mins trying to get my problem fixed and have been passed to 3 different departments and now currently on hold to a 4th. This is after 2 advisors have said they would call back and failed to do so. Please help!!!