Virgin Media Outage Report in Potters Bar, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Potters Bar, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Potters Bar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Potters Bar, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: London, Leyton, Wembley, Hackney, Ruislip, Ilford, Watford, Bushey, Hampstead, Camden Town, Enfield Town, Islington, St Albans, Golders Green and Radlett.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Wi-fi | |
| Leyton |
Internet | |
| Wembley |
Total Blackout | |
| Hackney |
Internet | |
| London |
Wi-fi | |
| London |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Potters Bar, England
Latest outage, problems and issue reports in Potters Bar and nearby locations:
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James Loveridge
(@JLoveRage) reported
from
Islington, England
@virginmedia hi guys, I'm in North London & having issues with my WiFi. Keep getting IP Configuration Failure message, yet all the lights are on/blinking correctly. Tried a factory reset and still not working. Ethernet is fine but none of my devices will connect to the WiFi. Help
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Eva Collingwood
(@evac90) reported
from
Hackney, England
@virginmedia making it impossible to cancel my contract. Website just keeps sending me back to the same pages. Can I please just have an email address as I will not be renewing my contract.
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Sem Moema 😷 🌹
(@Semakaleng) reported
from
Hackney, England
@virginmedia can you provide a number to cancel service? Been searching for almost 30 minutes.
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Thomas Matthews
(@thomasdmatthews) reported
from
Islington, England
@virginmedia I'm not receiving text alerts or voice message alerts though am being told they've been left. Any help?
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia I used to be a customer before moving to Lewisham and left them because I was getting about 10% of the contracted speed and they were taking months to resolve it. They ended up admitting it was oversubscription.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia Don't mention the word WiFi, your problem is the WAN connection. Plug you laptop via the LAN cable when testing / calling them.
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Roj 🇯🇲
(@Rojaljmyers) reported
from
Hackney, England
The one and only time we get any decent customer service from Virgin Media is when we decide to switch provider
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enjoyahonestlife
(@jubedbashir) reported
from
Tottenham, England
@virginmedia hi, can I have a official complaint, with regards to another customers account details coming to me when I don’t have VM Account
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James Loveridge
(@JLoveRage) reported
from
Islington, England
@virginmedia It's working now but was down for 12 hours
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@CitrusDavid @virginmedia I know right??!!! Bad bad customer service. I left them, trying to make a complaint isnt easy either.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia That's to discard physical problems with your cable.
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Nina Davis
(@iamninapina) reported
from
Harpenden, England
@virginmedia your service is shocking. Constant faults with broadband and no way of speaking to anyone to get it resolved
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Kathryn Akin
(@kathrynhakin) reported
from
Hackney, England
@SaxonKate @virginmedia Keep pushing @SaxonKate We had the same issues moving into our new place and got them for free in the end. Incredible that you have to but yeah- keep pushing.
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The router has a couple of pages that are useful, one has the logs (check the error timestamp matches when your connection went down). There is also a more technical page that shows the uplink / downlink channels, have a look and check there is some voltage on them.
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James-J Walsh
(@JamesJWalsh) reported
from
London, England
Hey @virginmedia are there problems in #Lewisham? My WiFi keeps dropping out regularly. Tried ringing CS. Closed.
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia still have bad single on my mobile? New contract, beginning to wonder why!!! Can you help me pls
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Debs smith
(@DebsySmith) reported
from
London, England
@virginmedia need to find out who to contact about bad single on my mobile????
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Anita Hurley
(@browna24) reported
from
Ilford, England
@virginmedia what’s the fault in E17? Tv internet & phone been down for 2 whole days now yet all we’re being told is that engineers are working on it
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Jorge Martínez López
(@jorgeml) reported
from
London, England
@JamesJWalsh @virginmedia The people on first line support are there to filter out the most obvious problems (wrong password, equipment not plugged or faulty, etc). Your goal noe is to prove that it's not your fault (device configuration, weak WiFi, etc).
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Sumitra
(@sumitra094) reported
from
Watford, England
I’ve had no issues with you @virginmedia but I want to watch the @England game tonight and there is no way to reach you. We have all been working from home and doing our job. Why can’t you???? I never complain but I’ve been trying to get in touch for days now!! #virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Ian Dunthorne
(@IanDunthorne) reported
@virginmedia That doesn't help my son having a GCSE zoom call this evening with no Internet (ie can't attend). Why is your infrastructure so poor? I never had any issues with Sky.
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Jerb
(@Jerb2810) reported
@AlisonJonesy @virginmedia Are you in North West Kent? Ours has been down for this exact time too and haven't seen many people complaining about it, can't tell if it's just us or wider issue
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bernard
(@zI4ltY6GUpw74AE) reported
@virginmedia For the FOURTH time in 3 weeks my landline is not working..no dial tone. An email from Virgin says a fault in my area is now fixed...rubbish because my landline is STILL nor working. This Virgin service is useless and I think I'l, be moving everything over to Sky
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Ethan
(@DEMO__E) reported
@virginmedia trying to login into my mobile account is a absolute joke reset password doesn’t work try logging in doesn’t work does anything at virgin work.
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bernard
(@zI4ltY6GUpw74AE) reported
@virginmedia A socket. I think youve missed the point. There seems to be a CONTINUAL problem in this area which the engineers seem unable to fix PERMANENTLY. I need my phone for poor health reasons so I need 24 hour access
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jayden
(@nameisjayden) reported
@virginmedia So I may change sim but I’ve had problems nowhere else last few weeks
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Ruby_Rosalie 🌹
(@Ruby_Rosalie91) reported
Looking to change our internet provider since @virginmedia can’t seem to identify the problem. Just had an engineer come out to say well you’re getting 300-400mbps you don’t need more than that.. Ok but we’re paying for 1000 with a speed guarantee of 568.. 👀
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Robbie Stallyns
(@RStallyns) reported
@virginmedia Last night's game the same. Houston @ Boston ALCS Game 4 from BT Sport at 1am today. Big chunk at the end of the game cut off. I'm going to record on my own box and record the next programme after to get the games now. They really need to fix it, very annoying on demand. Cheers!
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Ian Dunthorne
(@IanDunthorne) reported
@virginmedia That doesn't help my son having a GCSC zoom call this evening with no Internet (ie can't attend). Why is your infrastructure so poor? I never had any issues with Sky.
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Rishi - Investor
(@AngelInvestorUK) reported
@TradingTin @virginmedia The state of effective customer service from large companies is at an all time low... AI customer service and virtual chat bots are more effective than most call centers. Sorry to say it