Virgin Media Outage Report in Potters Bar, Hertfordshire, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Potters Bar, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Potters Bar and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
May 06: Problems at Virgin Media
Virgin Media is having issues since 12:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (8%)
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E-mail (7%)
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Phone (2%)
Live Outage Map Near Potters Bar, Hertfordshire, England
The most recent Virgin Media outage reports came from the following cities: Enfield Town, Wood Green, Chigwell, Ilford, Islington, London, Leyton, Finchley, Hackney, Harpenden, Hampstead, Camden Town, Bushey, Northolt and Harringay.
| City | Problem Type | Report Time |
|---|---|---|
 Ilford |
TV | |
| London |
TV | |
| Enfield Town |
Internet | |
| Wood Green |
Internet | |
| Chigwell |
Internet | |
| Ilford |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Potters Bar, England
Latest outage, problems and issue reports in Potters Bar and nearby locations:
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Andrew James Thorp
(@andrewjthorp) reported
from
Enfield Lock, England
@ben_reed_73 @Scoutsscarter @BBCBreakfast @virginmedia I have been with them for 12 years. Love the product, hate the service
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Jane Hirst
(@JaneLHirst) reported
from
Barnet, England
@virginmedia I'm sorry, if your people can't get their acts together I'm not going to chase them and I'll be looking into our service options tomorrow
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Send News!☝🏾🇧🇧 #ReachOverTheNoise 🌹
(@smileyyearwood) reported
from
Harrow Weald, England
@virginmedia I've gone through all of that and have no answers. I'm sorry you were no help at all
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia trying to speak to someone, on hold for 62mins and get hung up on! Paying for M500 b/band and getting 97mbps is not on by any standards by guessing by your customer services you have no standards #poorcustomerservice #virginmedia
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Dominic Green (🇬🇧 Not my PM 🗳️)
(@domgreen) reported
from
Welwyn Garden City, England
. @virginmedia tech support have just made my day! #security #plaintextpasswords 🔓
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Bobby Harding
(@bobby_harding_) reported
from
London, England
I have just received the most atrocious customer service from @virginmedia ! WiFi was supposed to be here two days ago because it was signed for at the wrong address & I’ve just been told by a supervisor that there’s nothing they could do, thanked me for my time. Then hung up!😡
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Matthew Thistleton
(@ThistletonM) reported
from
Ilford, England
@virginmedia Thank you for your response, the TV connection is still often very slow or (having just come home from work) currently not connecting to Netflix or catch up (error NW-2-5)
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CD 🌸
(@channa_2012) reported
from
Hackney, England
I just listened to your fuzzy hold music for 18 minutes @virginmedia, went through the same security Q’s multiple times, only for the phone to cut off as I explained my issue. I JUST WANT TO CANCEL MY BROADBAND!!!!! Can someone call me back to do this please
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@MoneyTelegraph another @virginmedia fiasco! 🤨 Been going on for over a year, just checks mums messages. Internet constantly going down!
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Paul Dart
(@Enfield67) reported
from
Ilford, England
@virginmedia We’ve got through and the customer service man was very rude
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CD 🌸
(@channa_2012) reported
from
Hackney, England
@virginmedia Called back, held for another 15mins, was finally put through to the correct dept & have cancelled. I just want to say how rude the agent turned when I declined the offer to stay, & once it was all done he just cut the call off. Glad I made the right decision #virginmedia
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Russ
(@rusblake) reported
from
Hillingdon, England
@virginmedia Thanks for trying to help, it’s currently on 54 mins waiting another 8 mins and I’ll get cut off again
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Paul Dart
(@Enfield67) reported
from
Enfield Lock, England
@virginmedia After all that, the new contract by email shows the phone part of the deal has been down graded to weekend calls only despite my Dad saying he needed to keep all time calls as he spends ages on phones to hospitals and doctors for appointments. I’m sure this wasn’t what was agreed
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Sam Peel
(@SGuggiariPeel) reported
from
London, England
@virginmedia worst customer services I've ever dealt with. They make it hard to complain then lied to me twice deliberately and closed the complaint before it was resolved. Don't trust them!
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Tim Davies
(@TimHDav) reported
from
Tottenham, England
@virginmedia The phone of course is still not working. Outrageous. This is despite assurances that an engineer would be sent & that it would be resolved in several hours! Utter nonsense. I would like to escalate my complaint now please. I will dm my number & please arrange for me to be called
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CD 🌸
(@channa_2012) reported
from
Hackney, England
@funkyfairy78 @virginmedia They will owe me a refund in September and I’ll make sure I get it 👆🏼 They’ve been messing me around for so long with their rubbish service, I should’ve cancelled months ago! #virginmedia
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
Unbelievable! My mums internet service is having problems. The call centre seem unable to deal with this. This has been going on for months. I'm still on hold. If it's not sorted today you're losing a customer @virginmedia
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Gemma Sargeant
(@Gemsy8382) reported
from
London, England
@virginmedia Hi, the internet doesn't work full stop. It stops but the white light still shows in the box. She needs an engineer please
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Muhammad Saeed Mulla
(@mmulla) reported
from
Walthamstow, England
To be fair, this is probably a PR person tweeting this, but really bad PR for @VirginMedia if they think that this is secure. Plus they missed the whole point, which was that the password was stored in plaintext.
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Becky Dell
(@beckylucydell) reported
from
London, England
@virginmedia your service is a joke. Just taken me 32 minutes to change my bank details on the phone. Call centre staff should be able to speak the same language as your customers to a standard high enough to be able to do the job. Such a waste of time 😩😩😩
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Rob Butler
(@rbutlerUK) reported
@virginmedia Yes, it tells me there's nothing wrong, then there are "intermittent signal issues in my area", then nothing wrong, and so on and so forth. No other info as to how long any issues will take to fix. Affecting access to a multitude of sites and preventing me from working.
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Allan Murrell
(@AllanMurrell) reported
@virginmedia are surely the winners of the WORST customer service ever. Promise after promise after promise to sort out my broadband problem. Sending engineers who seem to have no intention of fixing the fault but to fob me off with promises that never happen
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Riley Coin
(@raaleh) reported
I hate that it has come to this again, but @virginmedia owes me hundreds of pounds worth of disconnection compensation from the LAST time I had to tweet to make them fix my internet, which was down for months! It has not paid it/does not seem keen to pay what I am owed.
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Riley Coin
(@raaleh) reported
I hate that it has come to this again, but @virginmedia owes me hundreds of pounds worth of disconnection compensation from the LAST time I had to tweet to make them fix my internet, which was down for months! It has not paid it/does not seem keen to pay what I am owed.
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Creative Dialogue Tools
(@CDT_Gamedev) reported
@stevenhjames @vmbusiness yes like with their support mark - 1:49 PM Please wait while your chat is transferred to the appropriate group. All agents are currently assisting others. Your estimated wait time is 0 minutes and 30 seconds. Thank you for your patience. Info - 2:43 PM rubbish
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Max Ashley
(@MaxAshley86) reported
@virginmedia how can we cancel our services if we can't actually contact anyone at Virgin. Can't get through on Phones or Chat?
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Angela Miller 💙
(@AngeliscaMiller) reported
@virginmedia what is going on with your broadband?We now have constant interruptions to our service.
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Matthew Shaw
(@mattshaw32) reported
@virginmedia I've been told @YodelOnline have never issued you guys with a tracking number to pass on to me. But they're telling me to speak to you as they can't track without the tracking reference. Where do we go from here? #ThisIsGettingWorse
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sohail hussain
(@randomshshhe) reported
@virginmedia hello I had a problem where the WiFi was out for about 20’days and was meant to receive compensation of the next bill. No such compensation has been given when viewing the last bill we received yesterday.Please look into this for me or point me in the right direction
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Char Borley
(@CharBorley) reported
@virginmedia Well im still waiting and I’m after just one thing. I WANT YOU TO CANCEL MY SERVICES