Virgin Media Outage in Watford, Hertfordshire, England

@virginmedia The speed is very bad! Not getting what I supposed to. We should get a refund or cut our bill for the poor service.

@virginmedia your internet service is so bad, feels like my entire internet connection at home got put in a spliff...sort it out...

@virginmedia your internet service is ******* ****, sort it outttt

Just rang virgin they said that it’s going to be out until 4pm! Not good enough!! We should get free internet for the next 3 months as very bad service #virginmedia

@virginmedia We have replaced several routers over the past year, had boosters and several engineers. I have explained that it’s the internet from the box not in the house that has an issue. this was confirmed by recent engineers who actually checked. After replacing cables to house from cab

@virginmedia About that, I can't manage to talk to any of your customer support to solve the problem you have created. Two days was waiting for a simple sms response, it's rediculous.

@VirginMember @virginmedia @AmazonPrime No problem. I can’t figure out how to do it on the website. Help please!

@lucitelu @virginmedia Been getting on very well since I changed to Vodafone from awful, awful Pl*snet.

@virginmedia after changing to the cheapest package I received the biggest bill ever for international calls. Trying to resolve the problem is impossible. Please explain how to do it!

@virginmedia PLEASE FIX THE CONNECTION

No access to the Internet @virginmedia anyone else having problems

@virginmedia @grimegran Grime Gran obviously using somebody else’s WiFi because your WiFi is crap. Biggest load of shit going, you guys.

@Ian_H_007 @virginmedia I pay for 500Mb - currently getting 86Mb. I can just about live with that. Being on hold during Skype/Teams/Zoom calls is unacceptable. The boys are having problems gaming and our video downloads on Sky keep failing - not great service.

@virginmedia But your SMS team either a) never respond or b) refuse to help me specifically because they say there are outstanding issues. So, through a combination of a) and b), you never look at my issue. Because there's either always a wider issue, OR you ignore me. Utterly unhelpful.

@lornajane2 @virginmedia Yeah, clearly something wrong specifically with my Virgin kit, or something hyperlocal (cabinet/wiring)... But they refused to investigate my query as there was an outstanding issue until May 5th, and since then disgracefully haven't bothered responding. So can't get a diagnosis.

@virginmedia hi, why did I receive this text message: Important update: so we can roll out network improvements, we're sending you a new SIM. Please follow the steps to swap it as soon as it arrives in 7-10 working days. I don't need a new one. Thanks.

@virginmedia We have ongoing service fault making our viewing impossible. It cannot be rectified as engineers cannot work. Yet you still increase our bill by over £25!! Tried to phone but end up being cut off, no online chat working. Very frustrated.Please advise what can we do.

Why is @virginmedia so bad!!!!

@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!

@virginmedia The connection has been terribly weak the past 2 weeks. I keep getting kicked out of video calls. Please could you fix, I need to work.

@virginmedia Yes it’s connected to the network I have 3 bars

@virginmedia why oh why Is my internet **** again 45mbps when I am paying for 100mbps. I want a refund as this is an ongoing problem, otherwise I am go straight to OFCOM. My contract is up in September, guess who will be saying stick it!!!

@virginmedia has managed to completely mess up my account. they don't recognise the landline number they are supplying me, different names on the account, and put me through to a closed sales centre for help. #brilliantservice

@virginmedia Still very slow the ring doorbell hardly picks up a signal and you have increased my tariff and I can't get through to cancel or amend it

no broadband service in AL3 7JP area. @virginmedia is it just me ？

@virginmedia one full day without WiFi, canny deal pls hurry and fix virgin😭😭

@virginmedia Your text service is pretty poor. I text that I had broadband issues and I didn’t have a VM mobile number. The summary I got back was “you are not the account holder and have mobile issues”

@virginmedia Yes, i'll be sure to contact the automated service again.

@virginmedia Don’t suggest that I buy a signal booster as I’ve never had problems before. I’m paying enough money out and not getting the speeds promised when I moved from sky.

@virginmedia In regards to a complaint which is yet to be solved as I couldn’t speak to him any longer