Virgin Media Outage in Watford, Hertfordshire, England

Hi @virginmedia I wonder if you can help me? I'm looking to access the subtitles on a movie I have just paid to download...that essential service doesn't seem to be available? Thank you 🦋 #Deaf #deaf #HearingLoss

@virginmedia Thanks - I’m not going to trust it again, so won’t bother using the record function, as it’s too unreliable. I’ll stick to streaming on catch-up and buying DVD and Blu-ray discs from now on. Another dissatisfied customer, eh? And we’ve just increased how much we pay... 😡

Amusement of the day. Call Virgin’s senior technical support line. You can’t write this stuff!!! 0800 052 5738 @virginmedia #stillnowifi #fail

@virginmedia *sigh* it’s ok. I was overreacting too - I had some stuff I was working on and I felt that it was my router that was at fault. Once I knew it was a network issue I was able to relax (and subsequently used 5gb of my mobile data allowance) - at least my hardware still works!

@virginmedia is da worst for internet ever! Every week there’s a problem. Been off since 4pm kmt

@virginmedia It appears to have been fixed, but I am not confident of the availability of the BB service in the near future. This is my frustration with the availability of the Virgin BB sevice in the W5 1JG area. I hope whatever cause for the issue has been located and corrected permanently.

@vmbusiness Why is your Broadband down in W5 1JG AGAIN! It's disgraceful.

@virginmedia Once again, we in W5 1JG are presented with no Broadband. It's disgraceful, we are constantly having the same issue and the same old message regarding a problem that is being fixed. Terrible service and no way to register for reduced costs during service down.

@virginmedia And text you date date but never happened rang on 28th and they said it will be Friday 5th June waited till 4 pm and rang than said it was not booked in and will be Saturday 5th June again waited called up and said it’s not been booked a scheduled for 11 June I really saddened

@virginmedia It’s been a issue since I agreed to a update 3 months ago I can understand there was a lockdown burin may was told that it would happen 20th may did not happen waited all day rang on 21st and said the order was not put on properly and it has now been done

@OminousBagel @virginmedia Although I’m equally annoyed by their fault self-checking system … that requires you to be on the internet, on the same network you’re complaining is down…

@OminousBagel @virginmedia This is what is annoying me most. They pretend to believe that their service status page is working. But they must have worked out that it isn’t.

@virginmedia Yep. Service down. Problem in area. It happens so often it’s a joke.

@virginmedia broadband down again. Every month there’s at least one problem. Contract can’t end soon enough. So glad to be going back to @SkyUK . If you’re thinking of going with Virgin Media, stay well away! #useless #workingfromhomefail

@virginmedia WiFi service has severely spotty in W5 for 3 days in a row, making it impossible to work from home. Do you know what is going on, and if this will be an ongoing issue?

@virginmedia hi! Are you experiencing issues in London, W5? My WiFi was down for hours yesterday, and the same is happening again today. I've tried troubleshooting & factory resetting my router. Can't get online to do my job :(

Sad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.

@virginmedia no connection since 8pm yesterday. I did all the test n reboot and as always paid my bill. Hurry up n fix the issue!!!

@virginmedia Prehaps it would be better if the customer service line was set up to service customers? Not laugh at them and try to sell them business accounts as we are working from home in a pandemic. I guess I'll invest more time trying to solve your supply issue.

@virginmedia So if you want to help, I'd like to speak to a manager please...can that be arranged?

@virginmedia your broadband is down in #SM5 #Carshalton again. This happens every time it rains. Please sort out the abysmal service you provide, or we're leaving.

@stellacreasy @VodafoneUK Virgin media is the company that put the WiFi on London underground network so now Vodafone has stopped the use of WiFi on the tube as it has a deal with Virgin

@stellacreasy @VodafoneUK The mad thing is now Virgin media was on the EE network as a mvno but now use the Vodafone network as a mvno

@virginmedia worst company out there put my router at the other side of my house and I cant get a single connection and I told the engineer to put it in my hallway and didn't bother his arse

Spend 45 plus minutes on the phone with @virginmedia trying to get Virgin Tv to show up on my account so that we could pay. Was transfered to every department twice and still no one could solve my issue. Had to give up when I was put back in the queue and asked to verify my

@O2 @virginmedia The 4G on O2 is so slow I could down load a tape game on my Vic20 faster @O2 sort out your 4G

@nicwharton @virginmedia Probably the worst experience I have ever had with any company in my life - lies about time cancellation team closes - lied about engineer coming to resolve issue - manage to get contract cancelled - only for 1 of their sales team to make a contract without even speaking 2 me

@AntForrest @virginmedia Mate - their customer service is abysmal - I guarantee they are trained to do whatever it takes to prevent customers leaving - bordering on lies after lies & identify theft to create contracts without permission #virginmediareviews #stayawayfromvirginmedia #virginmediaareawful

@AntForrest @virginmedia I’ve had the same problem - they finally cancelled my contract on the 7th attempt - then on Monday without speaking to me one of their sales guys made a new contract in my name.I’m reporting them for identify fraud to the police & @ofcom.

@virginmedia Unreal - today I found out that AFTER CANCELLING on Sunday one of your sales personnel fraudulently without ANY discussion with me activated a new contract in my name - I have registered a formal complaint and will report this to the police as identify theft @Ofcom