Is Virgin Media having an outage in Watford, Hertfordshire, England?

@virginmedia Your chat help was absolutely no help at all. Unable to answer a simple question. I’ll have to queue for hours to speak to someone, who I hope can make sense. Can’t wait to leave @virginmedia #trapped

Unacceptable @virginmedia!!! My husband bought an EE phone and now following the migration he can't use it so has no phone. Virgin mobile's response "buy another phone". No help whatsoever. Terrible customer service.

@virginmedia Done that. Ive called, customer services dealing with it. Seen the forums and it's an occurance with other customers on the network. Thanks.

@virginmedia Apparently you don’t value me as a customer, you don’t want my money and worse still you have a broken system which I could fix in under 24 hours. #Bureaucracy #Disappointed

@virginmedia in the 10 years I have been with virgin media, this is the first time my internet has gone down. Sometimes things do go wrong but it’s how you deal with it that matters. Well done to your engineers for restoring the service quickly!!

@virginmedia I'm still getting sound dropouts on BBC4HD. An engineer did fix this last year but its pixelating and dropping out again. #Eurovision is unwatchable!

Day by day service standards are decreasing for virgin. #virginmobile @virginmedia

@sumitpatel84 @virginmedia Contact customer support or @Nickladwa

@virginmedia **** SAKE U GUYS I SHOULD NOT DEAL WITH THIS AHIT IN FIRST PLACE ! WHY D **** I CANT GET ACCOUNT ONLINE AND WHY default block MY FKING CONTENT !!!

@virginmedia The connection isn't working properly,I have to restart hub 3 or 4 time of the day,so no anymore call to virgin support for internet because they say same just restart hub,waiting for finish my contract and move to other network

@virginmedia Thanks - I’ve run through it but it seems like an actual signal issue rather than a local config issue. I’ve also checked the coax cable on my end and it’s in securely (tried re-seating it as well).

@virginmedia I understand but I’ve got a masters deadline. What I don’t appreciate is when I call the 0800 number with my Camden postcode it says that there is no problem. And that’s the number 0345 people tell me to call. A week of no internet over a bank holiday is beyond dissapointing

@virginmedia Yeah says phones not working, but the Internet and tv showing up fine but they’re not working also

@virginmedia My virgin internet down completely since Friday and was told on the phone that it won’t be back till the 9th May! Yet when I check your website it sometimes says there are no problems. Obviously there are. You should be honest and report each area and give reasonable fix times.

@virginmedia I got no issue it's @akash_i_kotecha you get in touch with...and fast!

Hopefully my sarcasms and outrage will be enough to repower @virginmedia, well at the very least it will do a damn site better than them, welcome to Intelligent Wi-fi #virginmedia

Shame poor @virginmedia call centre agents- must be bombarded now with callers about their service not working. Seems like most of northern London has been disconnected. Good luck engineers. #VirginMedia #Down #NW3 #DialupIsTheNewBlack #TwiddlingThumbs

The page on @virginmedia that should show me why my broadband is down - is also down...

@withnail69 @virginmedia Probably not and will fix it at some point next week

COMPLETE BLACKOUT OF LANDLINE, TV AND INTERNET CHEERS @virginmedia FOR YOUR SUPERFAST SERVICE, MAYBE TRY SPENDING LESS ON SHITTY ADVERTS THAN CUSTOMER SERVICE

@virginmedia Again, hoops to go through to log a complaint. Why can’t YOU log it on my behalf. It’s called customer service. Sorry, @virginmedia is generally not fit for purpose when it comes to customer care. I’m sure your hands are tied by a ridiculous, uncaring system

@virginmedia As I said, I’ve done the pin reset thing as Ben suggested. I’m fed up trying to fix something that wasn’t my fault. And I won’t get any recompense. I feel trapped by @virginmedia Can’t wait to escape

First time I’ve ever finished my data on my phone because I had to keep tethering internet at home because @virginmedia can’t be bothered to fix the internet at my house. Mum, dad if I die this weekend and can’t contact you, you can blame @virginmedia 😡

@virginmedia Thanks. It’s only been down this morning. I’m advised it’ll be back by 4pm. So I lose one day of study/work and have no recompense because it isn’t 2 days. I can’t wait to leave Virgin Media but feel trapped. Not a good place to be.

No internet this morning @virginmedia , who kindly say I only get a refund on this service if it’s down for TWO DAYS! How on earth do they get away with such shabby service. Please tell me if I’m running my business that shabbily #unhappybusinessperformancoachtoday!

@GavinWilkie @beeshi @virginmedia Same. @virginmedia I’m switching because of your crazy high pricing and a year of promises to fix but only if I pay more. 200mb promise, never ever got higher than 50mb, peak times are dismal at 0.5mb. Bye.

Trying to cancel virgin media @VirginMedia_One is like trying to achieve alchemy from shit - just can’t seem to get through and when I go they pass me over to a new department. Ffs 25 mins on the phone now

@virginmedia The internet has been cutting off everyday the past week. 1st engineer came 2 days ago. He didn't fix it. 2nd engineer came yesterday and said he will come back today with new router. He didn't come... On the phone we are put on hold forever. Here as last resort now.

@virginmedia, I closed my account on 02/02/19 and was assured it was done but I received no confirmation. I have since made numerous attempts sort this out with you yet I am still receiving bills. I was a long standing customer so this is completely unacceptable, please advise

NEVER join virgin mobile Uk. @virginmedia y do u associate with that piece of S***

@virginmedia Yes, it was down for about 30mins now back to normal

@virginmedia broadband has gone down and your find your fault page isn’t working, you better not ruin #GameofThronesSeason8 for me #virginmedia #broadbanddown

@virginmedia your service is so shit. Media store cant watch one film without having problems absolute joke

@virginmedia there is a huge and growing internet OUTAGE affecting London. Your site lists nothing and your tech support say it will last at least until April 15. This is unacceptable. #virginmedia #london #fail

@virginmedia Thanks, I'll call the customer care team on a moment, everything seems fine so I'm going to cancel the engineer

@virginmedia totally appalled by the waiting and the way I’m being treated only want to give my 30 day notice and cancel but no such luck feel stuck with this contract. Customer service is pushy and not bothered if you want to cancel.

@SagaUK you obviously don’t care about my holiday and assume that anyone who goes with saga will put up with appalling service as wont be young enough or tech savvy enough to use social media. So far, worst holiday of my life - no problems with Virgin or Wendy Wu. Just with Saga

@LeighRussell @virginmedia @PinnerLocal We have no WiFi - day 9 of a total VM blackout. Engineer supposed to arrive tomorrow. Dreadful customer service @virginmedia.

@virginmedia are the worst company I've ever had the misfortune of dealing with, spent 2 weeks waiting for a reply they told me would take 2 days, rude customer service just cut you off, avoid at all costs

@virginmedia our virgin media is down and cannot check status as your page not working, please advise. Thanks

Oh great... virgin media is down... again

@virginmedia what a pile of s—t!!0ne week no internet or tv , can’t speak to no-one . Crap service ! 😡

@virginmedia Also, not one of the many text messages I have received during our 6+ days of VM Blackout indicate that the fault is a general area one to area. Please check the exact wording of the message. Terrible service from VM

@virginmedia Webchat team say problem is ongoing for a week and will be rectified on 2 April. But I receive daily texts saying problem has been rectified when it clearly has not been

@virginmedia Yes even with a wired connection anyone with Virgin in my area has been having this problem around 9.30pm your WiFi dies and doesn't start working again till about half 1/2 in the morning which isn't acceptable.

Thanks for the retweet Christine. We are having a horrendous experience with @virginmedia, which is compounded by them sending texts which indicate that the problem has been resolved when it clearly has not. 6 days and counting with no service

@virginmedia - the shocking thing is that I have received yet another text “Virgin Media Outage Update - ID: F007005291 We're pleased to tell you this issue is now fixed. Best wishes, the Virgin Media Team” TOTAL LIES - we are on day 6 of NO service

Anyone thinking of signing up to @virginmedia - think twice. We live in NW London and are enduring day 6 of a total VM blackout - no WiFi and no TV. Not good enough.

@virginmedia Also told that they don’t work on Sundays. I am very fed up. Terrible customer service.

@virginmedia It’s Sunday morning and still no router. This is terrible, terrible customer service

@virginmedia Yes. Restarted box and it's back but just wish we didn't have to keep doing that. Error codes range from ones about Ethernet cables to network issues. Very frustrating. Means we aren't getting the service we pay for. And haven't consistently for a while.

@virginmedia Still the same. I heard nothing back from the text message service after they said they were passing to the technical team. I still don’t have access to sky sports news.

@virginmedia 5th day in a row I am having to call your customer service team as my service is still not working as it was. Completely unacceptable

I am appalled with this as I feel the compensation they have given back to me it's not relevant to me at all. I feel as though they have given compensation on the basis what suites the company not their customers. Really Really poor service from Virgin media.

@virginmedia It's the wifi light flashing green. It's not affecting my wifi connection but I've never noticed it flashing before.

I am virgin media customer for broadband and landline I also have my mobile phone contract with them. My mobile line was down on Tuesday I received a email today advising me I will get an extra 5gb data on Sunday.

@bt_uk Virgin media are bad....but seems you take BAD to a whole new level!!!

@virginmedia @richardbranson @BBCWatchdog @ConsumerReports we make a complaint every time we call about the issues we have or that’s what the person on the phone tells us they are doing (logging a complaint) but I have lost trust in them as I feel we been lied to!

@virginmedia It’s only mine, but my fiancé does not get signal in other rooms even though we live in a tiny bungalow. I’m using an iPhone 6S

Well @SkyUK @SkyHelpTeam charging me to actually cancel my broadband and phone cos I've gone to @virginmedia . I'll cancel my TV with you next as prices are going up. Total rip-off merchants!! I bet they don't reply/explain either!!! 😠😠😠