Virgin Media Outage in Watford, Hertfordshire, England

@virginmedia No change after rebooting both boxes (v6/hub). Nothing on the service status page. I’ve been through all of this before and was explicitly told if it happened again the cables would have to be re fitted

@virginmedia I need an engineer to come back to my house, possibly to rewire everything as my tv service doesn’t work properly. The previous one got everything working again recently but said it might break again and if it does we would need to replace the cables coming from outside

@virginmedia Hi - your technician came and fixed the internet, but broke our phone line (: 👏🏼 help please

Several hours on and I'm still wincing at the frustrating incompetence of @virginmedia's customer services. I'm trying to go. The only way is by phone. But they cut me off after an hour largely on hold. #FreeDan.

No internet for 3 days engineers no show twice @virginmedia customer service best response- I’m sorry I‘ll book you another appointment at our convenience! Shocking!

@virginmedia @vmbusinesshelp I’m not business customer

@virginmedia Thanks I checked earlier but it says no known issues. I also checked the guide for the lights on the front and it’s a connection problem / constant software download as it’s flashing green. Works for 5 mins then reboots and spends ages all flashing green again. 3 hours now.

@virginmedia Area issue. Fix by 12 July 4:50pm

@ChalfontStRob @mikebarthere @Shieldsy82 @virginmedia @SkyHelpTeam Yes I am. Still not working and virgin aren't being helpful at all

@virginmedia @MoneyTelegraph we are a residential care home supporting vulnerable adults. We have been without a phone line since 26 June. Fix date of 15 July is too far away. Please divert my line

@virginmedia worst broadband service out there! Engineer did not show up for repair appointments two days in a row! No call back, nothing. Internet has been off for two weeks, strongly do not recommend.

@DuncanWeldon Oooh I'd better get virgin media to fix my bbc4 signal quality

@virginmedia My other box and telly are working fine. There’s no service fault. Will call later.

@virginmedia i’ve tried the service status page and our area seems to be fine. i’ve tried rebooting, restarting and all sorts but no luck. i’m not sure what else to do apart from an engineer coming to take a look

@virginmedia absolutely appalling customer service cannot get through on the phone, no broadband or TV since yesterday evening not on.

Very rarely do I actively warn people away from things, and maybe it is my bad experience, but beware @virginmedia internet. Difficult, takes far too long to install, others are just easier. Others have horror stories too. Fast internet yes, but the other aspects are not worth it

@virginmedia I sent an enquiry to your sales team via your website in regards to a box upgrade and 2 months later still no reply. With your forthcoming price increase I would expect better service. Pls DM to discuss further thx

@virginmedia So day 3 still no internet. Ur team promised to deal with it this morning at 10. Of course nothing happened and no one called. Now call centre telling me that there’s another outage in my area. Gave me a number to file a complaint. Ridiculous !!!

No broadband since June 27 and told fix by July 9th. In central London. Wow. Just wow. Also despite calls still no explanation just a prepared script in a distant call centre. Internet is an essential service for business in the developed world @virginmedia @richardbranson

@virginmedia We lost internet Friday night. Today Sunday morning support team say issue fixed in area and so created a new ticket nbre giving YOU another48hrs to solve it and at same time saying engineer will call within 3hrs. No call. Support unable to help. No Senior to speak to.

@virginmedia Btoadband not working, postcode Rm10 8JT

@virginmedia Thanks. The link says there are problems in the area and they should be fixed by 8pm but that’s a whole day using my mobile data instead of broadband! I am really disappointed.

Are they F###ing serious. @virginmedia Twitter is only about publicity never actually doing anything to resolve the issues .PS 2 weeks later and the is is still open.that engineer must have a really long drive !!!@

@virginmedia thanks MM. Still not working but already called the customer services desk. Got an appointment for an engineer on Tuesday.

@virginmedia It’s down. Expected fix by 16:00.

@pardel @virginmedia I haven’t been able to register with Virgin Media for days. There seems to be a silence from @virginmedia on any issues.

@foxinthebox2010 @virginmedia The £20, £15, £10 down to £5 smacked of desperation really! Just give me the bloody box. We’ve been with you long enough!!!!!

@foxinthebox2010 @virginmedia You do have a point @foxinthebox2010 though because they were asking if customers would be willing to pay £20 one off fee, then £15, £10, £5...which implies they could afford to upgrade for free but just want to squeeze more money of out their customers. We’ve had awful service

@foxinthebox2010 @virginmedia It was a customer insight survey sent to me by email. Gives you no chance to really voice your opinion as it’s just pushing the new box.

...customers who have been with @virginmedia for a loooooooooooooonnnnnnnnggggggg time and bloody feels like a looooong time. Service at the weekend was crap (again). Expect a phone call tomorrow to the complaints dept.

@virginmedia Not the Month of good service though! 3 hours and counting of no TV or Internet! #poorservice

@virginmedia Much like many people’s internet and tv service tonight!

@virginmedia Unlike your service, which never arrives!

@virginmedia Shame she couldn’t smash your terrible service

@virginmedia spent much of the last hour switching things off and on still no internet or television! What the F do we pay for!! Oh yeah Piss poor service and no answers!

@virginmedia Yet again I get fobbed off. Complaints didn't respond. I had at least six conversations with your texting service and 789 and yet - nothing.

@virginmedia virgin mobile customer in a travelodge who is advertising virgin WiFi- why do I need to pay for this when I am on your network- surely it should be a hotspot!!! 😡

@virginmedia I’m on my 2nd box now and it’s doing the same as the last one, picture cuts out and says no signal, when I reboot says starting up for ages then no signal

@virginmedia Doesn’t say there’s any problems in the area, all connections are tight, power supply connected, but I’ve got all green lights on my router and no internet at all

Just want to say after being a long standing @virginmobile and @virginmedia customer for many years I had it with their appalling customer service and excessive charges. Don’t use them people they don’t deserve our business

@virginmedia not impressed that you have taken the internet down for @PioneerEduTrust and the schools in it for something that was your fault!

Lately Virgin Media hasn’t been very good at all. I never used to have issues with it.

@TheMichaelMoran @virginmedia I know, not as regular but I get issues + creative billing. But they ring every week to up sell. I just need to get my arse in gear & switch

Very disappointed with @virginmedia. Was offered a new price for a monthly deal on TV & broadband this morning. It was not activated. When I called back, was told that the deal didn't exist and wouldn't be given. The call was recorded! Abysmal customer service. Cancelled.

@virginmedia It's the first time for the cabinet but multiple times for the sh## service

So disappointed with my phone call with @virginmedia customer service team trying to rip me off. Needless to say that I’ll be ending my subscription with them. #worstever

@virginmedia You are way too late! You ignored a bunch of us yesterday when we had outage for over 24 hours. Suddenly the mention of @BBCWatchdog & you're interested. Nah. Forget it. After chasing for hours, the eventual information was - as usual - vague & inaccurate.

@virginmedia any service issues lost broadband services now stuck on the phone to 150 and in the queue listing to crap music. #poorservice

Can’t believe that getting a home broadband in London is such a pain in the neck! @virginmedia said they don’t offer the service at my building while they didn’t even bother to call me back and inform me, I waited 10 minutes on the line to hear this shit from them!

British media want a virgin and saint to be next PM...... why this a news for GODSAKE!!!! As if that lady who asked that stupid foolish question is a saint.... WTF!!!!

@TalkTalk I have no words for how shit your services are. I’m taking my talents to @virginmedia. Absolutely shambolic company F/O

@haveapizzame Awesome. I've got it myself. I quit also from virgin media. Not because it was slow. Because of the prices. It keeps on fluctuating. Whereas sky sticks to the plan. Which area you live in so I can find out the area broadband speed accurately

@TIMO317 @virginmedia I was fully prepared to terminate my BB with VM there and then. £40 for 69mb/s BB is horrendous. They sorted out an 18 month contract for 100mb/s at £27 month. I should've done it sooner. 🙂

@virginmedia atrocious service, completely and utterly unreliable for FOUR MONTHS now.

@virginmedia It's a kick in the teeth to get a letter about price increases that also boats about new speeds I can't get as an existing customer. 😡 But double whammy: I find out I'm paying the equivalent of M350 but only getting M200. Way to screw over loyal customers VM. 😡

@virginmedia Would be wonderful if I was able to book it!!. Despite running tests, rebooting, trying to get through to a pointless office hours tech line I am unable to watch the PPV. Yet another problem with the services

@virginmedia the worst broadband around, we pay £120+ a month for the full media package and my 4G from Vodafone has a lot better signal than virgin WIFI...#timetochange

@virginmedia Hi virgin media thanks for your generic reply. Fix your issues on WiFi

@virginmedia Hi. after recently contacting your CS after receiving an email to increase my monthly BB only service to £40, i was offered a new 18 month no increase contract for £27 😲 which i jumped at. Just shows, it helps if you complain to VM. I should complain more often. Ste

@lizsilversmith @virginmedia I'm about to write a formal letter of complaint over repeatedly being over-charged £18 a month despite contacting them every single time it happens.