Virgin Media Outage Report in Northolt, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Northolt come from postal codes UB5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Northolt, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Northolt and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 28: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Northolt, Greater London, England
The most recent Virgin Media outage reports came from the following cities: London, Mitcham, Islington, Hammersmith, Barnet, Croydon, City of Westminster, City of London, Hounslow, St Albans, Southall, Stanmore, Merton, Slough and Greenford.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| London |
Internet | |
| Mitcham |
Internet | |
| London |
Wi-fi | |
| Islington |
Wi-fi | |
| Hammersmith |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Northolt, England
Latest outage, problems and issue reports in Northolt and nearby locations:
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Ralph E. Herrera
(@REHerrera) reported
from
Kensington, England
@virginmedia how can I contact u? Nothing works online, no text sent, calls are not answered. I have been trying to contact u for two weeks. I am moving overseas and need to cancel unless you have service in USA. #virginmedia
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John David
(@johnedavid) reported
from
Egham, England
Outraged! Spent 1 hour on the phone trying to sort out an order for two @virginmedia mobile phones. On top of 2 hours yesterday. Still not resolved, and can’t cancel the order without passing me on to a third customer service agent. Worst service ever! #virginhatecustomers
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Keith Bursnall 🏳️🌈
(@KeithBursnall) reported
from
London, England
@virginmedia down for the third time today. Why am I paying for this?
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Kelly
(@kellygibbins81) reported
from
Wandsworth, England
@virginmedia why is it at 10pm at night my internet either is non existent or so slow everything is buffering? I feel like I’m back in the 90s! Starting to seriously wonder why I pay so much especially after all the outages lately... lucky for me my contact ends next month!
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Benj 🌹
(@benjywenjy6) reported
from
Camberwell, England
@virginmedia our internet is down for the third time in a week, sort it out!
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John David
(@johnedavid) reported
from
Egham, England
I’ve been a @virginmedia customer for years, and now feel foolish for suggesting that my wife and daughter use Virgin after their contract with another company expired. Not sure I can face contacting them again tomorrow. #completelashup #awfulservice #virginhatescustomers
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Claire Priestley
(@ClairePriestl8y) reported
from
Camberwell, England
@virginmedia I have waited in for over 4 hours for your engineer to find a leaflet on my doorstep - obviously someone didn’t bother to knock. This is now week 3 trying to get the service I pay for. I can’t spend anymore of my life on your voicehold. How can I get this sorted?
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Rita capaldo
(@rita_capaldo) reported
from
Brentford, England
@virginmedia Can you send me customer service email address?
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Jenny Illmann
(@JennyIllmann) reported
from
London, England
@virginmedia broadband down in SE London again. Lately it’s been so poor. It’s been down for several hours. Any idea when it will be fixed?
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Mark Cairns
(@CameraCairns) reported
from
Islington, England
@virginmedia Day 4 since your engineer came round and attempted to reconnect a second box and wiped out an entire TV channel connection. He never came back despite his promises, the manager he said would call never called.... I have spent many more hours reconfirming multiple ...
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PelhamB
(@PelhamB) reported
from
Croydon, England
@libertyglobal Nice. But @virginmedia refuse to extend their existing network by 50 yards to allow me & my neighbours the option of super fast broadband. Instead we’re left struggling with speeds in single digits. And we don’t live in rural Scotland - we live less than 15 miles from C London.
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Rob Large
(@gorfmanrob) reported
from
Merton, England
@virginmedia how can the broadband service status claim " no known issues" when everyone I know is moaning about no internet? Myself included.
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ShieldWall Cybersecurity
(@ShieldWallCybe1) reported
from
West Molesey, England
@virginmedia down on Surrey ....what's going on ?AGAIN!!! How many times this year now?
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Ruth Tongue
(@RuthTongueBites) reported
from
London, England
@virginmedia Yes it has thanks but could I have an email address for customer care/complaints pls?
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alison homewood
(@alisonwonder2) reported
from
Ealing, England
@VMSolutions_ I emailed you 3 weeks ago to get a broadband upgrade (as you would not take phone calls). I now have a letter from Customer Resolutions asking me to call, and the phone number provided “is not supporting voice calls”. @virginmedia is SO USELESS. PM me!!!!
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clare ellison
(@clarejelli) reported
from
Merton, England
@virginmedia day 4 woken to no Internet. Says you've identified issue that might effect customers and it will be intermittent. You say this like this is OK How do I home school or work? I do not pay for intermittent Internet
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Eamonn Curran
(@EamonnCurran2) reported
from
Ealing, England
@mnorris76 @virginmedia Get rid they are useless. Switched to sky and never looked back
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Russ
(@rusblake) reported
from
Hillingdon, England
The real breaking news would be if they didn’t go down for a solid 3 months.... this ‘news’ seems to be be every other day #virginmediadown #virginmedia
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Alexander Samuels
(@alexsam_89) reported
from
Borehamwood, England
Having mega internet problems today with @virginmedia... helpppp
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Gee Darguzas
(@mrgeemore) reported
from
London, England
I think the internet is down yet again in eltham. Are the any known issues going on? @virginmedia
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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James Wallace
(@James___Wallace) reported
@virginmedia @virginmedia Ive been on hold for over 2.5 hours trying to cancel my contract after your price hike. I have been "forwarded" to the cancellation team three times and then hung up on. How do I leave when you wont answer the phone?
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Sam
(@QueenSammy72) reported
@virginmedia second tweet.....wonder if you will bother to reply. Still unable to work effectively from home with the terrible broadband service provided
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MICHELLE☀️
(@mlhg0040) reported
@virginmedia looking at all the comments on here... it seems this is common practice to hang up on your paying customers.... its simply not good enough! Time and Time again this has happened today I'm at the end of tether now 😠
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Matt Downey
(@DowneyMatt) reported
@virginmedia Hello. I wish to cancel my broadband & tv contract. Unfortunately your website is less than useful and your call centre tells me to callback later. Please help
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Customer Service
(@vmbusinesshelp) reported
@fareastfood126 @UKPowerNetworks @vmbusiness Hello, we're sorry to hear that. Any issues, please call our team on 0800 052 0800. Thanks
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Debbie Gee
(@Debbie_Gee) reported
@virginmedia tried to upgrade for 7 weeks now... account website down and 16 calls to you have not worked. What's your excuse this is ridiculous service. #poorcustomerservice
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Gerry Whittington
(@GwManheim) reported
@virginmedia Yes, but they still tried to rectify the non service delivery. I have emailed twice to complain about service and these were acknowledged. The system was reset over 40 times. A new device was sent out, no service still. Cancellation period is irrelevant if no service is delivered
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Philip Paul Bentham
(@Philip_Bentham) reported
@virginmedia YOU LOT ARE UNBELIEVABLE. iF THERE WAS AN AWARD FOR LIYING YOU WOULD WIN HANDS DOWN. Just recieved an email saying they have close my complaint. They said they had tried to ring, virgin and the mother in law are the only ones with the number. virgin rang twice this week.
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Andy Sheasby
(@andy_dec) reported
@virginmedia what disgraceful service, phoned up to arrange a new contract for my package. Spoken with somebody on Saturday and given two deals which I was interested in but had to speak to the wife to decide best and she was going to call back on Monday. No call have just
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Customer Service
(@vmbusinesshelp) reported
@AniKaprekar @virginmedia @vmbusiness Hello, thanks for getting in touch, sorry to hear this. Please can you give the customer care team a call to discuss this. They can be reached on this number: 0800 052 0800