Virgin Media

Virgin Media Outage Report in Northolt, Greater London, England

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The latest reports from users having issues in Northolt come from postal codes UB5.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Northolt, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Northolt and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Northolt, Greater London, England 02/04/2026 02:25

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (19%)

    Wi-fi (19%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (7%)

    TV (7%)

  5. E-mail (4%)

    E-mail (4%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Northolt, Greater London, England

The most recent Virgin Media outage reports came from the following cities: London, Croydon, Paddington, City of Westminster, Bushey, Greater London, Camden Town, Southall, Hampstead, Mitcham, Wembley, Ealing, Islington, City of London and Harringay.

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City Problem Type Report Time
United KingdomLondon Wi-fi
United KingdomLondon Wi-fi
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Internet
United KingdomLondon Phone

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Northolt, England

Latest outage, problems and issue reports in Northolt and nearby locations:

  • leonspight Leon Spight (@leonspight) reported from Richmond, England

    @virginmedia Hi there I switched over onto the 1gig broadband service 10 days ago however the service/speed is v slow. Right now it’s 40mb down and 6mb up. I’ve rebooted many times over the last week however service remains poor. What should I do?

  • victormeldrew66 Meldrew (@victormeldrew66) reported from Croydon, England

    @virginmedia To be honest not sure if i can be bothered,do i want to go through that all again. Been a customer for years it's always been the same. When you do eventually talk you can be quite good.

  • KBaitup Karen (@KBaitup) reported from Kingston upon Thames, England

    @virginmedia how can I get to talk to someone about an issue I have? Is there a link for online chat? When I call it says you are too busy and cuts me off?

  • OllieToogood Ollie Toogood (@OllieToogood) reported from Islington, England

    @virginmedia I’m trying to contact you but can never get through by telephone, what earth am I meant to do? Your customer service has gone to pot

  • PhilipCollins24 Philip Collins (@PhilipCollins24) reported from Richmond, England

    @virginmedia I am at my wits end with your awful service. I can’t get an answer by phone or online. I’ve had a faulty TV box replaced with another faulty box & when I eventually got thru to someone they’ve shutdown 1/2 of my channels.

  • fabparra fabiano (@fabparra) reported from Brentford, England

    @virginmedia Hey @virginmedia Here i go again Tks for the new hub, the same model as the old one. The HUB was delivered to me but no technician to check the problem and no signal yet. I didn’t have broadband for 4 days, then it came back for 1 and today off again.only. Sorry @LifeInKilburn

  • WhoOrderedRice Natalie (@WhoOrderedRice) reported from Kingston upon Thames, England

    @urbanonetwork @virginmedia Thank you, I’ve found a form via @virginmedia website finally requested a prepaid package to return items. Will cancel DD tomorrow. 🤬

  • Neilwigg Neil Wigglesworth (He/Him) 💙 (@Neilwigg) reported from Lambeth, England

    @virginmedia My services were not the issue, your web site was the issue, I resorted to the chat function which was very slow and eventually sorted the issue I was trying to address. Sadly you don’t serve my new address

  • RichEPatterson Richard Patterson (@RichEPatterson) reported from Rickmansworth, England

    @virginmedia I have internet connection problems and cannot get through to customer support. Help!

  • mattnolan83 Matt Nolan (@mattnolan83) reported from Croydon, England

    @virginmedia So I can’t call you, I can’t Email you and I can’t use any online support? How do I let you know I’m cancelling my contract due to above inflation price hikes? Ofcom?

  • fabparra fabiano (@fabparra) reported from Brentford, England

    @LifeInKilburn My karma at moment is a bad service and a horrible customer service experience from #virginmedia 8 days without internet or staff signals

  • Rashidfreed Rashid Iqbal ☔ (@Rashidfreed) reported from Kensington, England

    @Rhodri_H_Davies @virginmedia It's #virginontheridiculous that @virginmedia have had the same lame excuse for their 'temporary', nightmarish wait times on their 'helpline' for 12 months now Who else gets the dropped calls as soon as you mention a bad broadband connection? Were trying to #homeschool here!

  • leonspight Leon Spight (@leonspight) reported from Richmond, England

    @virginmedia Yes I have and none are reported. I received a new router and 1gb service upgrade 10 days ago. Since then the speed has been so slow.

  • DanicaCharlotte Danica Corns (@DanicaCharlotte) reported from Camberwell, England

    @virginmedia I've had to put the phone down as I have a meeting. Will trying calling back.

  • matthewcarter7 Matthew Carter (@matthewcarter7) reported from London, England

    @TobySutton17 @SophieEB @virginmedia They are terrible! Loads of people see the high speed and go for it (like I did!) but the reality is very different. Avoid. 👍🏻

  • mwantumba LEBOISNOIR (@mwantumba) reported from Wandsworth, England

    Been waiting 30 minutes on the phone for @virginmedia to pick up and still no one ! Not only their products are rubbish but their customer service is even worse ! Won’t recommend it AT ALL 😤😤😤😤😤

  • RichEPatterson Richard Patterson (@RichEPatterson) reported from Rickmansworth, England

    @virginmedia Not spoken to the team today but thankfully service has improved 👍

  • OllieToogood Ollie Toogood (@OllieToogood) reported from Ealing, England

    @virginmedia Fed up with you keep promising call backs to no avail. You seem happy to respond on Twitter but can’t do anything help

  • Vinnyd82 Vinny Davidson (@Vinnyd82) reported from Kingston upon Thames, England

    @virginmedia Is there a particular issue with you call centre today? I have been cut off twice today, on hold for cumulative 3 hours, your instant messenger doesn’t respond and your text message service doesn’t reply. Is there anyway to actually get in touch

  • KowaleczkoMatt Matt Kowaleczko 🇬🇧🇵🇱🇪🇺🇲🇽 (@KowaleczkoMatt) reported from Hillingdon, England

    @virginmedia is there any support available? I am trying to move to another place and re-contract but it seems your phone and email are not working since good few days.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • CameronRajwani Cameron Rajwani (@CameronRajwani) reported

    @hanfbutcher @virginmedia Same. I’m in RG1 and no WiFi. Has been down for about 20 mins.

  • JamesFromLeeds James Scholey (@JamesFromLeeds) reported

    @Tom22Howe Same. I think you’ve got an issue here @virginmedia..

  • Garmondavies Garmon Gwilym Davies (@Garmondavies) reported

    @virginmedia Hi, can you please advise me whether there is a known broadband fault or maintenance being carried out which would affect CF31 5DD please? TV is fine but broadband went down suddenly at about 9:15 and the service status page isn’t working either. TIA

  • XboxJesus87 👨‍🦼Crazylegscraig #xboxJesus# (@XboxJesus87) reported

    @virginmedia sorry but your survive is really bad.. Internet and TV goes down many times and you think its okay just cause it doesn't stay not working for two days... terrible customer service get so many problems will leave as soon as my contract is up..

  • jennymaryx Jenn (@jennymaryx) reported

    @virginmedia I would prefer a working service especially since im post surgery and cannot do anything right now. As for ringing up well your silly ivr just cuts you off. Absolute worst service I've ever seen 0/10 never go with virgin media

  • hanfbutcher Hannah Butcher (@hanfbutcher) reported

    @virginmedia no WiFi in RG14. What's happening and when will service be back?

  • nnekacriss Nigerian Woman (@nnekacriss) reported

    @virginmedia my wifi is down. What is the problem

  • PHILROOKS just me (@PHILROOKS) reported

    @virginmedia I didn't raise it I just read others issue's and how it was resolved, do you recommend I do this?

  • PHILROOKS just me (@PHILROOKS) reported

    @virginmedia I have now posted in the forum as well asking for help.

  • KyleB_18 KB (@KyleB_18) reported

    @virginmedia any reason why my internet is down post code BB6 7RG?