Virgin Media Outage Report in Northolt, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Northolt, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Northolt, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 7: Problems at Virgin Media
Virgin Media is having issues since 01:40 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Northolt, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, Slough, London, Croydon, City of Westminster, Wandsworth, City of London, Wembley, Camden Town, Kingston upon Thames, Westminster Abbey, Brent, Islington, Paddington, and Walton-on-Thames.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 15 minutes ago |
|
Slough
|
Total Blackout | 41 minutes ago |
|
London
|
Internet | 49 minutes ago |
|
London
|
Internet | 3 hours ago |
|
Slough
|
Internet | 4 hours ago |
|
Hammersmith
|
Internet | 6 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Northolt, England
Latest outage, problems and issue reports in Northolt and nearby locations:
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Reza Ali Malik (@rezaalimalik) reported from Croydon, England@virginmedia pick up the phone. Or reply to my messages on your app or SMS service. This is insane!
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Karen Reekie (@catskidschaos) reported from Richmond, EnglandSo apparently @virginmedia has a massive issue and we and many others have been told it won’t be working to 29th November. They won’t update the app or their site to reflect this, their twitter team here are not be honest about what is clearly a big problem. #CustomerServiceFail
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Karen Reekie (@catskidschaos) reported from Richmond, EnglandIf you have @virginmedia broadband and have been having issues the past 24-48 hours and have found their customer services less than helpful then it might be worth a complaint to @Ofcom I’ve just filled a form in. We are now paying for data due to lack of broadband service
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Karen Reekie (@catskidschaos) reported from Richmond, EnglandWe are in a holding pattern on the phone with @virginmedia to speak to an actual human about our not working WiFi. How long will we wait for to actually get through to someone. #CustomerServiceFail
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Reza Ali Malik (@rezaalimalik) reported from Croydon, England@virginmedia I’ve been with your service for just over 24hrs and still no internet connection. This must resolved before the end of the week.
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Phil Swallow Photography (@philswallowpics) reported from Croydon, England@vmbusiness Virgin Media outage in my area for 5 hours, fix due in another 7 hours. Staff on the phone are hopeless. Need to do better guys, I’m running a business here
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Ari Gork (@arigork) reported from City of London, EnglandMorning @virginmedia, not sure if you aware but #BelsizeParkStation @TfL has a WiFi signal but no internet access over the last few days.
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Man of Vision (@qshahawan) reported from Hillingdon, England@virginmedia very poor customer service asked to down grade service as no longer in contract after spending 30 mins. All done. Get an email nothing changed back in contract called back 40 mins on hold then agent hung up. Called back again office closed Very bad service.
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Reza Ali Malik (@rezaalimalik) reported from Croydon, England@virginmedia No fault in the area according to the link. Same as yesterday. There is an issue either with the line from the green box to the house or the hub or the configuartion of the hub not being able to receive any internet connection since it was first plugged in yesterday afternoon.
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Karen Reekie (@catskidschaos) reported from Richmond, England@virginmedia I don’t want to chat. Last time I did that it took 40 mins using my data cos no WiFi. I simply want a link to where I can make a complaint and claim a refund for the wif you aren’t providing. You guys had issues yesterday and are basically now ***************.
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Reza Ali Malik (@rezaalimalik) reported from Croydon, England@virginmedia this has been a second night without answers or solutions. I’m a new customer whose kit arrived yesterday and I have no internet. Tomorrow morning 8am, will try again, this needs to be resolved asap. @richardbranson help a brother out. #internetdown #virginmedia
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@dorsetmartin (@dorsetmartin1) reported from Croydon, England@virginmedia I couldn’t wait on the phone. You were working in our area today but we still have an issue. Really annoying buzzing sound from tv
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Karen Reekie (@catskidschaos) reported from Richmond, England@virginmedia the internet is still out, lots of people complaining. You’ve lied and denied and your customer services have been slack at best. I’ve now had to pay for extra data on my phone to be able to work and function. Can we claim compensation @Ofcom #virginmedia
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Nicole Mezzasalma (@Nica) reported from Croydon, EnglandYesterday’s @virginmedia broadband outage was a short one, but the connection is down again now...
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michelle stone (@mich1749) reported from Merton, England@virginmedia No one could help me so I cancelled! I give up
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Boris (@gradinho97) reported from Kingston upon Thames, EnglandWell done @virginmedia! No internet for 38 hours and no improvement in sight. “Our engineers are working on the lines” my arse. You’ll loose a customer 👍🏼
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@dorsetmartin (@dorsetmartin1) reported from Croydon, England@virginmedia No problem. All seems good at the moment.
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matt coyde (@CoydeMatt) reported from Kingston upon Thames, England@virginmedia Maybe they could fix the broadband in my area whilst they are at it
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Reza Ali Malik (@rezaalimalik) reported from Croydon, England@virginmedia Ok, thank you, I have a kind suggestion: Instead of me spending another 8hr shift calling (spending more money on charged calls), messaging, SMSing & tweeting #virginmedia Could you please send out an engineer to diagnose and solve the problem of #nointernet Thanks
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michelle stone (@mich1749) reported from Merton, England@virginmedia I am a new customer supposed to be installed today and already somebody not doing there job! Would like someone to contact me please
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Martin Wallman (@martinwallman) reported@virginmedia As well as 14 days of no landline I have spent ages on the phone to your "customer service dept" engineer visits that were cancelled and emails with no offer of help. Emails almost unreadable! All because VM migrated me without notice and something I didn't ask for!
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LuckyEight (@LuckyEi49591733) reported@virginmedia Thank you for lying to me to get a new contract from me. Anyone considering them for broadband don't they will lie to you to get what they want then claim you never spoke to anyone.
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David Wallace (@outofph4z3) reported@virginmedia I am a long time virginmedia customer and this type of experience is not new. Basically my phone and router were in separate rooms, and I have been forced to move phone beside router, because engineer was not permitted to re-cable through crawl spaces.
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Martin Wallman (@martinwallman) reported@virginmedia Is it too much to ask to actually talk to someone about this issue as communication with @virginmedia is abysmal? Been customer for nearly 25 years but that counts for nothing with you obviously
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Jes Reilly (@jespreilly) reported@virginmedia TV down again in AL3 and no information as to when back up. One of the worst performing providers in the UK and even worse customer information and support.
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LuckyEight (@LuckyEi49591733) reported@virginmedia Im not expecting any help just more lies as thats all I have had for the last monthy.
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Martin Wallman (@martinwallman) reported@virginmedia No you don't understand I want some compensation for the loss of 14 days service and no one is helping. I need to talk to a person! You just cut off my landline with no warning. No customer service at all here!!
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Michael Klump (@gamiestness) reported@virginmedia can you help, my broadband goes down randomly each day
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Martin Wallman (@martinwallman) reported@virginmedia I have done this!! I have a document which explains what has happened but nobody seems to understand. Who can I send this to? Only the engineer who called seemed to understand the problem and he just emailed someone to get 21CV enabled. Going round in circles here!!
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LuckyEight (@LuckyEi49591733) reported@virginmedia Today I called again as I was supposed to have an engineer visit to adjust the line and give me my HUB, no engineer was ever booked!!! You now tell me that you have no record of any of my conversations!!! I am amazed at the lack of customer service and the lies constantly told.