Virgin Media Outage Report in Northolt, Greater London, England
Why is my Virgin Media service not working?
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Northolt come from postal codes UB5 .
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
Problems in the last 24 hours in Northolt, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Northolt, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
April 2: Problems at Virgin Media
Virgin Media is having issues since 09:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
- Internet (56%)
- Wi-fi (21%)
- Total Blackout (10%)
- TV (8%)
- E-mail (4%)
- Phone (2%)
Live Outage Map Near Northolt, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, City of Westminster, Kingston upon Thames, Westminster Abbey, Croydon, Brent, Camden Town, Slough, Islington, Paddington, Walton-on-Thames, Hampstead, City of London, and Hayes.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith
|
Internet | 17 minutes ago |
|
London
|
Internet | 33 minutes ago |
|
City of Westminster
|
Wi-fi | 41 minutes ago |
|
Kingston upon Thames
|
Internet | 1 hour ago |
|
City of Westminster
|
Internet | 3 hours ago |
|
Westminster Abbey
|
Internet | 5 hours ago |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Northolt, England
Latest outage, problems and issue reports in Northolt and nearby locations:
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ian (@IanBorrett) reported from Lambeth, England@Jay_Kay_Pea @virginmedia I've never encountered a company where it is so difficult to speak to an actual person.
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Agustin Pesciallo #WearAMask (@agustin) reported from Camberwell, England@virginmedia More than a week and half ago. They said it took 3 working days to deliver that equipment that will fix my internet connection.
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Ali Shahid Ahmed (@AliNewdawn) reported from Wandsworth, England@alexdalton @virginmedia @virginmedia this is really poor - please have the status corrected on your website and provide updates as to when this is going to be fixed
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Dennis Woodhouse (@dwoodhouse1) reported from Croydon, England@virginmedia Also box with broken cabinet surrounded by Virgin media hoarding for a year with graffiti not repaired in front of ravenscroft flats Beulah bill se19
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Ali Shahid Ahmed (@AliNewdawn) reported from Wandsworth, England@alexdalton @virginmedia Also the outage is not shown on the virgin media website which continues to claim there are ‘no known issues’ in my area - a clear falsehood
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Cara-Heleny (noses too please) Stripp (@CaraLaraLa) reported from Camden Town, England@virginmedia We've been calling since the 28 April to try to fix this, told wait a week we are doing something. Waited, nothing. Called back, same thing, wait a week. Nothing.
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Steve Hodgson (@SteveHodgson1) reported from Merton, England@virginmedia what’s going on with the service in SM4? No internet, no phone, no broadband???
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Lee West (@West0Lee) reported from Croydon, England@virginmedia Hi. I tried the link and it put me through to the chat system. I did all the preamble and then was picked up by Snehasish who basically told me I’ve got an engineer arriving Friday. Let’s hope! Thanks for your help.
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Amber 🌸✨ (@AmberMcGough) reported from Kingston upon Thames, England@virginmedia I leave on Saturday, someone could of told me throughout the past two years rather than just saying ‘that’s strange nothing is showing up as not working’
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Cara-Heleny (noses too please) Stripp (@CaraLaraLa) reported from Camden Town, England@virginmedia Prehaps it would be better if the customer service line was set up to service customers? Not laugh at them and try to sell them business accounts as we are working from home in a pandemic. I guess I'll invest more time trying to solve your supply issue.
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Cara-Heleny (noses too please) Stripp (@CaraLaraLa) reported from Camden Town, England@virginmedia So if you want to help, I'd like to speak to a manager please...can that be arranged?
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Cara-Heleny (noses too please) Stripp (@CaraLaraLa) reported from Camden Town, England@virginmedia Hello, we called last night about our fault and repeatedly asked to be escalated to a manager, as this is ongoing for a month. No-one would, one member of staff even laughed and put us back in the queue. So not sure how a DM is going to help now.
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Darcy 👀 (@darce_vader) reported from Ealing, England@virginmedia WiFi service has severely spotty in W5 for 3 days in a row, making it impossible to work from home. Do you know what is going on, and if this will be an ongoing issue?
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Ali Shahid Ahmed (@AliNewdawn) reported from Wandsworth, England@virginmedia I have no broadband in Wandsworth, London and there is no outage showing on your website. Can you confirm that you have an outage and what areas are affected
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Terri (@Rex_Comms) reported from London, EnglandSad in these times when a friend is forced to move home because her mortgage company won’t help her & now @virginmedia are charging her well over £200 as a disconnection fee. To leave a home she doesn’t actually want to leave.
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Shahin Ali (@ShahinA82783043) reported from Camden Town, England@virginmedia no connection since 8pm yesterday. I did all the test n reboot and as always paid my bill. Hurry up n fix the issue!!!
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Dennis Woodhouse (@dwoodhouse1) reported from Croydon, England@virginmedia @libertyglobal why don’t all your roadsidecabinets identify them as Virgin media with a cabinet ID and location postcode written on them and a QR code link /website to report problems with them hardly rocket science mr fries ceo liberty global is it
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Andrew Rose (@caperose_7) reported from Merton, England@virginmedia You just copy paste the same response. Check the service in your area. Says the service is fine yet no signal for 3 days.
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Cara-Heleny (noses too please) Stripp (@CaraLaraLa) reported from Camden Town, England@virginmedia We clearly stated that our intermittent issue, connection dropa multiple times a day and stays down for 30 mins at times, happened on both wired and wireless connections. Your operative tried to sell us a WiFi extender for an extra £5 a month - a huge rip off and fixes nothing.
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Darcy 👀 (@darce_vader) reported from Ealing, England@virginmedia hi! Are you experiencing issues in London, W5? My WiFi was down for hours yesterday, and the same is happening again today. I've tried troubleshooting & factory resetting my router. Can't get online to do my job :(
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Dave Groves Ⓥ #Pigoneer™ #VLM (@doobygrabbs) reported@virginmedia I'm with a new supplier now, but working from home without broadband is a bit of a toughie. Plus I still expect you to charge me for the month. I was polite on every call, but just couldn't get anyone to own the problem!
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Julian Simmons (@JulianSimmons) reported@virginmedia The team said there was a problem in our area and that 20% of customers we’re experiencing the same thing. They said they were working on it and would email or text me but we’ve heard nothing and still have an unworkable situation with the internet
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Grumpy Commuter (@GrumpyCommuter6) reported@virginmedia Thanks, its back but ever since I was upgraded from the something 3 to something 5 router the service has been pants
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Joanne Walsh (@JoanneW44452147) reported@virginmedia @Edg1e Can’t load your page to check service status. Not good enough.
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Dom 🇺🇦 (@D2021_LFC) reported@virginmedia @TomMunns1 It would help status checker didn’t say there were no problems in our area. Or if you didn’t send texts saying it’s all@l fixed when there’s obviously still a problem.
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Pantherprism (@lemondrizzly) reported@virginmedia Many emails asking you to delete my details yet you still keep selling this fake debt on. I will seek legal help as this is just not on
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Lethal Badger (@BenGarbutt1) reported@virginmedia @martin_compston No Internet, can't watch anything thanks to your poor service. Been down since last night, happening more and more lately. Unacceptable "service".
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FMG65 (@fmg1965) reported@virginmedia When the diagnostic was run b4 Xmas yous confirned it was a signal issue and I wasn't getting speeds supposed to.
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Adam O'Neill 💙 (@AdsONeill) reported@virginmedia Yes John, we had to call back after 50 mins of harassment from a salesman. He refused to give his name and kept insisting on packages we didn’t want until I hung up. Called back with blood boiling but it got sorted within 5 mins. You Just have some great and some awful agents
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Copey79 (@Copey79) reported@BlaggerBly @lurkinhead @virginmedia It's crazy that an outage caused by their head end takes 14 hours and counting to resolve. And a company the size of Virgin not having a backup system is crazy