Virgin Media Outage Report in Northolt, Greater London, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Northolt come from postal codes UB5.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Northolt, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Northolt and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 07: Problems at Virgin Media
Virgin Media is having issues since 12:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (57%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Northolt, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Croydon, City of London, Wembley, Borehamwood, City of Westminster, Islington, Barnet, Kingston upon Thames, Camden Town, Hampstead, Uxbridge, Northolt and Fulham.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Internet | |
| Hammersmith |
Internet | |
| London |
Phone | |
| London |
Internet | |
| London |
Internet | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Northolt, England
Latest outage, problems and issue reports in Northolt and nearby locations:
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Derek
(@derekxgl) reported
from
Kingston upon Thames, England
@virginmedia had broadband issue last Saturday, yesterday, and today. It's totally unacceptable, especially when wfh. Have to get contract cancelled because there is no other choice.
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia Every time I’ve called it’s been over an hour before I’ve given up. I just lose the will to live. Do you have an actual customer service that works? When I got through previously, they haven’t provided solutions. It’s a real let down in an otherwise decent offering.
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I never opted in so maybe you can do this for me
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia It’s not letting me sign in. Can you check Wandsworth please?
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Ruth Tibby
(@rugoldie) reported
from
Iver Heath, England
@virginmedia The supervisor from Kier said they need an emergency permit to clear the blockage the they can pull the cable, they haven’t even requested the permit as I have checked with the council
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Alan Burkitt-Gray
(@alanburkittgray) reported
from
London, England
I have hardly ever heard a good word about @virginmedia service. Why is it so hard to fix?
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Christian Hose
(@CPH83) reported
from
Wandsworth, England
@virginmedia why is my internet and TV down? 2nd time in a month, which is not acceptable when you’re paying over £100 per month. Please resolve this asap
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia I have never opted in so will check data protection to see if it’s even legal to communicate with me unwanted marketing garbage
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia @virginhelp Most importantly I’ll be grateful if you would answer the issue that I cannot get a human to respond. The only time that there is a human option is when one wants to press the button to leave for Virgin.
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chrisbushephotography
(@chrisbushe) reported
from
Merton, England
@virginmedia Nope as am disabled often with no access your service is awful
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Ian May
(@Eyebee) reported
from
Hounslow, England
@virginmedia Ethernet is fine. It’s when I contact my tablets and phones that it continually drops out. Hub3, whilst having poor range, had a solid connection.
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Lisa
(@PeakeCondition) reported
from
Wandsworth, England
@virginmedia I got through. They made it worse. Now nothing in my house works as wifi is down. They told me they updated some internal software. What?!? Please advise, as I’m in a worse state now than I was before the call.
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Chris
(@CWrighty7) reported
from
Windsor, England
@virginmedia can I get help with Broadband ? Been down a few hours but service checker says all good.
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@virginmedia is there a customer service number where I can actually speak to someone please instead of automated and call ending with being hung up on?
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nlmo3954
(@nlmo3954) reported
from
Slough, England
@virginhelp @VMO2News @virginmedia Hi I am trying to log in to my account. Looks like my mail is wrong, my DOB is wrong and my mum maiden name has changed. Do Virgin has some technical issue. Because I have feelings that contract coming to an end....Virgin want 💰💰💰
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Jeff Salmon
(@JeffSalmon) reported
from
Camden Town, England
@virginmedia @virginhelp I very much appreciate the promptness of your response. Each day but answerphone is suggesting that it’s going to be completed by 3 pm (thats for the past three days) but it never is. In short, I want to know whether the problem’s in my home or “in the area“. Cont
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James Dawes
(@jim_dawes) reported
from
London, England
@virginmedia service just gets worse and worse. 3 days with no TV service whatsoever, and now no Internet either in SE7. It's simply not good enough anymore. Your service has been declining rapidly for over a year. Sort it out please.
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Sarah Lindsay OLY
(@SarahJoLindsay) reported
from
West Molesey, England
@SunilMistry32 @virginmedia I tried that. Turns out you can’t even cancel. Cancelling DD might be the only option
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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sean harnett
(@harnett_sean) reported
@virginmedia I have tried all options, nobody responds calls, WhatsApp or agent in chat. I need this resolved as I work from home and require the service I pay for. Box is red since 4pm yday and followed all options provided in troubleshooting. Need someone out Asap
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Customer Service
(@vmbusinesshelp) reported
@liveliketheboy @virginmedia I'm sorry to hear this, of course, it is important we make the customer aware of the situation so you are aware of what is going on. My best advice to keep up to date with the situation would be to call our order management team on 0800 052 0800 and then option one
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Ken Phillips
(@VicusScurra) reported
I nominate @virginmedia for the worst customer service award in the know universe. Perhaps Branson went into space trying to find more able staff. 1/2
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Verity S
(@veritystockdale) reported
Ever since the massive London outtage, my iPhone can’t remain attached to the WiFi. Phone locks and it disconnects, every time. I see others having the same issue. What’s happening with this @virginmedia?
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Rachel Gillies
(@RachelGillies19) reported
@virginmedia Still not rectified. Why would I return to you with such poor customer service. Also while we were with you the service was poor. I would like the issues with the connections dealt with as promised by area manager, and contact from complaint team re compo
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Kelly Henry
(@kellymarie_21_x) reported
@virginmedia I’m disgusted at your company. We’ve been customers less than a week. My husband is on the phone to you and we’ve just been told someone is coming out on the 4th august!! So hang on, we’ve to sit with no WiFi or TV until then! Really!! We’re now cancelling our account. Thanks
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Clive Bennett
(@Cliveuk54) reported
@virginmedia so is there a problem on your system or what I have booked for someone to come and check it out but this not till Monday so not happy as it has been off since Thursday
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Zar sama (ざる様)
(@Zarsama1) reported
@TGA_Streams Virgin media down. Internet not working. How do I view guys.
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Sue Ann Anderson
(@SueAnnA74113297) reported
@virginmedia No. They offered me a stupid 11.00 compensation. They are going to monitor it. Believe that as well. Cos last nite it went off twice. Its cost me a fortune for my mobile data. I have 4 virgin phones on contract. I am on your disabled register. Customer s. Stinks.
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Gareth Beynon
(@GJBeynon1978) reported
@virginmedia So just to clarify this correctly for future issues I may experience Virgin media suggest firstly I should post it in their community forums and see if your members (who I assume are generally customers) can resolve it. If not then an expert will reply??