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Virgin Media

Virgin Media Outage Report in Northolt, Greater London, England

Why is my Virgin Media service not working?

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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Full Outage Map

Problems in the last 24 hours in Northolt, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Northolt, England and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  • 56% Internet (56%)
  • 21% Wi-fi (21%)
  • 10% Total Blackout (10%)
  • 8% TV (8%)
  • 4% E-mail (4%)
  • 2% Phone (2%)

Live Outage Map Near Northolt, England

The most recent Virgin Media outage reports came from the following cities: London, Hammersmith, Wembley, Slough, Camden Town, Croydon, City of Westminster, Kingston upon Thames, Westminster Abbey, Brent, Islington, Paddington, Walton-on-Thames, Hampstead, and City of London.

CityProblem TypeReport Time
London Wi-fi 3 hours ago
London Internet 5 hours ago
Hammersmith Internet 7 hours ago
London Wi-fi 12 hours ago
London Internet 13 hours ago
London TV 15 hours ago

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Northolt, England

Latest outage, problems and issue reports in Northolt and nearby locations:

  • AlexHNGilbert
    Alex H.N.Gilbert (@AlexHNGilbert) reported from Islington, England

    @virginmedia What about **** customer service and no ****** every answering. Doing much about that?!

  • 8twisden
    Michael Way (@8twisden) reported from Camden Town, England

    @SallyGimson @virginmedia @bt_uk BT not bad and v easy to contact

  • dcsender
    Dominic Sender (@dcsender) reported from Camden Town, England

    @virginmedia please advise what is going on in London NW2. Service has been appalling since Thursday and I don’t want to be on hold for an hour to speak to somebody.

  • strutcakes
    Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @virginmedia Ok. And on the separate issue of your call centre operative hanging up on me, who can I contact to make a separate complaint? I also then want to discuss either cancelling or downgrading my service as a result of this experience. Please also direct me to the right team.

  • strutcakes
    Chris 🇪🇺🏳️‍🌈 (@strutcakes) reported from Lambeth, England

    @virginmedia Have you read my entire thread? I got a letter saying my complaint was invalid due to lack of evidence - despite the internet outage on 25 June making BBC, Guardian and Sky News. Can you please direct me to how I can escalate this?

  • Gavarnos
    Gavin Mac (@Gavarnos) reported from Croydon, England

    When you wake up and realise it’s not virgin media still at fault but your son who to ‘fix’ it has put a pointy thing in the factory reset of Virgin router deactivated modem mode causing total network chaos in the house

  • subhendudey
    Subhendu Dey (@subhendudey) reported from Kingston upon Thames, England

    Hi @virginmedia I don't understand I am not under any contract still I am not able to cancel my connection. Can you please why??

  • ARBack1
    Alan Back (@ARBack1) reported from Richmond, England

    @virginmedia I complained some weeks ago and have received a written response. I want to discuss it but have been holding on the phone now for half an hour. I have just moved house and the service has got worse. I cannot make video calls that is affecting my business

  • Edd1203
    Eddie🇬🇧🇪🇺 (@Edd1203) reported from Camberwell, England

    @jamiepattenden1 @virginmedia Had the same issues with mine. Router would reboot between midnight - 1am for about a month then stopped.

  • rebmit1
    Tim Kirkby (@rebmit1) reported from Hillingdon, England

    @virginmedia broadband down yet again.... Area 14

  • DavidoffDonut
    Dave Saunders (@DavidoffDonut) reported from Hillingdon, England

    On phone to @virginmedia ... ‘You don’t have to wait, you can go to our website to help fix the problem’ Right, the same website that’s telling me there is no fault & that my equipment is working fine despite having no internet for over 24hrs. NEVER join VirginMedia.

  • RobinShaw24
    RobinShaw58 (@RobinShaw24) reported from Harrow Weald, England

    @virginmedia We’ve been having intermittent problems several days a week even after receiving a new router

  • raesnothere1
    raesnothere (@raesnothere1) reported from Hammersmith, England

    @virginmedia Sry the internet is back now but the speed is very slow and always get offline for my phone

  • marie_haggerx
    𝕞 𝕒 𝕣 𝕚 𝕖 (@marie_haggerx) reported from Borehamwood, England

    Never had a problem with @SkyUK but when I’m out of contract and @virginmedia could give me a better deal, of course I am going to switch. What I don’t like is how unprofessional the sky agent was about the fact I was switching to Virgin ... NOT NEEDED 🤬

  • LynetteSzeto
    Lynette Szeto-Martinez (@LynetteSzeto) reported from Islington, England

    @virginmedia Yesterday I wasn't able to work because the internet went down and this afternoon the same. You offer very unreliable service. What can you do for me?

  • adbalfour
    Alex Balfour (@adbalfour) reported from Kensington, England

    @virginmedia @PlayAvengers @Arekkz Bayta codes???Doesn’t he mean Beeta codes? For ****’s sake can no one speak proper British English any more. People at Starbucks -‘Can I get...’. Others ‘my bad’, ‘different THAN’, ‘a bunch of people’, ‘ON the week-end’, ‘ON Trafalgar Square’, ‘advertizement’ (my son said this)!

  • Skibird217
    Tigerfeet (@Skibird217) reported from Hillingdon, England

    @virginmedia asking yet again for help with my sim swap?? Anyone????

  • CalfosDrive
    Papa J (@CalfosDrive) reported from London, England

    @virginmedia I need a new sim sent to my new address. Haven’t been able to speak to anyone and have no service on my phone. Can someone get back to me.

  • ScottGentle14
    Scott Gentle (@ScottGentle14) reported from Camden Town, England

    @virginmedia I am on the Whittington Estate in N19. Many, if not all of Sandstone have had major issues with no tv or internet whatsoever. It’s not just a day or 2. It’s been off for at least a week. We have engineers out once a week only to be told that the main issue is outside

  • CalfosDrive
    Papa J (@CalfosDrive) reported from London, England

    @virginmedia I want to cancel my mobile contract. How do I do this?

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • kmflett
    keith flett (@kmflett) reported

    @MichaelRosenYes I'd be the last to defend anti-union Virgin Media but lack of streaming bandwidth from Amazon might also have been an issue

  • FearSizeable
    SizeableFear (@FearSizeable) reported

    @virginmedia no broadband, land-line, mobile or TV since this morning. No updates estimated fix time just being pushed back and back. Unable to work from home and no response to help... Paying £100 a month for this privilege what's going on in the Bromley area.

  • realAntonEgo
    Anthony Ego (@realAntonEgo) reported

    2021 resolution: get rid of @virginmedia Internet and move to a better provider, i.e. one that doesn’t have half a day or full day shutdown every two weeks.

  • RaphPH
    Raph Pour-Hashemi (@RaphPH) reported from London, England

    @virginmedia Ok so the estimated time of 20:30 fix this evening has been changed to noon tomorrow. How do I claim compensation as I’ve had nothing for a whole day and no one has attempted to fix it despite acknowledging whole area fault.

  • mattleese101
    Matt Leese (@mattleese101) reported

    @virginmedia not sure why I bother, every other day my broadband is useless...what am I paying for... Useless, absolutely shambolic service

  • BillNightingale
    Bill (@BillNightingale) reported

    @MichaelRosenYes @virginmedia Think they based their service model on IT Crowd. Whenever I have a problem they tell me to turn everything off and on again. Like I haven't done that before I call them!!!!

  • Raji_James
    Raji James (@Raji_James) reported

    @virginmedia How about a usable mobile signal?

  • CrapC64Gamer
    CrapC64Gamer 🕹 🕹 🕹 (@CrapC64Gamer) reported

    @virginmedia DM me ASAP, need to speak to someone about broadband, service levels and billing. Contact expiring

  • Sheld
    Shel (@Sheld) reported

    @virginmedia ps why is it you hide the live chat box and make the phone number impossible to find 🤔. Yet I have to stay with you, your like breakfast at an airport.Any chance of a call back so I can spend money and actually get a service ?

  • jenna1032
    Jenna nelson (@jenna1032) reported

    The worst customer service I’ve ever experienced from @virginmedia. Instantly regretting my decision to join. If anyone is thinking about signing up for their services please don’t waste your time or money