Virgin Media Outage Report in Northolt, Greater London, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Northolt, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Northolt and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 29: Problems at Virgin Media
Virgin Media is having issues since 06:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Northolt, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Hammersmith, London, Croydon, Hampstead, City of Westminster, Muswell Hill, Southall, Camden Town, Barnet, Mitcham, Harringay, City of London, Watford, Wandsworth and Amersham.
| City | Problem Type | Report Time |
|---|---|---|
 Hammersmith |
Total Blackout | |
| London |
Internet | |
| London |
Total Blackout | |
| London |
Internet | |
| Croydon |
Internet | |
| Croydon |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Northolt, England
Latest outage, problems and issue reports in Northolt and nearby locations:
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TamTamm♥
(@buttertam80) reported
from
Ealing, England
@virginmedia your networks been down and wasting my own data! Since yesterday 5pm since I’ve come home! Rediculous! Apparently whenbwe called at 8 was told 1-2 hours what’s your problem! Need to change services as this keeps happening
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Gary Bott
(@RevBott) reported
from
Croydon, England
@sadbuttrue @virginmedia I left after a year of problems
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Andy M
(@AndyM_N3) reported
from
Barnet, England
@virginmedia I didn’t ‘tweet you’ and I know you won’t help, so jog on pal
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DanWot
(@danwot) reported
from
West Molesey, England
@virginmedia I've made a complaint over a month ago without a response. Your not following your own complaints procedure. I followed up with a call yesterday, constantly placed on hold, 45mins later told someone would call me back. So far no call!! Someone call me please!
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निकुंज राई
(@masters_nik) reported
from
Camden Town, England
@virginmedia Constant, persistent disconnection. Problem not noted on virgin service link.
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Jordan Dodds
(@jordandodds28) reported
from
Lambeth, England
@virginmedia We just have a Fibre m50 broadband package, no TV. We’ve rebooted several times and this does nothing. Nothing unusual with modem lights, just a very slow connection, 4mbps. Only one device maximum works on the WiFi at a time which isn’t right.
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Robert Berning
(@Robert_Berning) reported
from
Spelthorne District, England
@virginmedia your broadband is useless. Your customer service is non-existent and your product is a joke.
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia No COM number. Email from resolution team saying sorry got a complaint. The guy I spoke to yesterday chasing up the complaint was dreadful. Put me on hold for 30mins of a 45min call. Ended up by saying the person handling this will call me. Clearly wanted to get rid of me.
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Ricky Heavens
(@ricky_heavens) reported
from
Ealing, England
@virginmedia Still not working. Over 24 hours now and still no tv or WiFi
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia I used your on line option of raising a complaint as the previous call took 30mins. Could handle another long call. Nothing has happened so chased it up yesterday. 45min call and nothing resolved. Agent just said someone will call me today. So far no call.
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Umar Shareef
(@umar1s) reported
from
Southall, England
@virginmedia I've tried rebooting as well. The problem persists.
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DanWot
(@danwot) reported
from
Spelthorne District, England
@virginmedia My new price would be cheaper. All brilliant. I then rec'd an email to say thanks for the changes to the package and I've had things removed. I asked on 3 occasions that was anything changing, agent said 100% no! Totally lied too. Very poor. Please explain how this is acceptable
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AndyWilcock
(@AndyStamford) reported
from
Hillingdon, England
@virginmedia ... lost all TV, Broadband and Telephone in UB10 8SJ... your operative said it would be intermittent until 30th September!!!!_- Been down over an hour now and my wife and I are trying to run a business... and it’s all in the cloud!
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Aman Jain
(@aman_ja) reported
from
Camberwell, England
@virginmedia Hi, my broadband is down and I'm unable to get through to your customer service
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Jordan Dodds
(@jordandodds28) reported
from
Lambeth, England
@virginmedia Stop replying to other people’s tweets and just tell me how I can get the internet up to the speed that I pay for / my contract states as a minimum requirement. Otherwise I will cancel.
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Help Leila
(@HelpLeila) reported
from
Kensington, England
@richardbranson #virginmedia #virginfamily #London #UK #Sydney why fly @VirginAtlantic @VirginAustralia when you’re not treated with respect as a customer - fly nxt time with @SingaporeAir
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Ashish Patel
(@Ashishpatel1972) reported
from
Croydon, England
@mac1882thfc @SkyHelpTeam @virginmedia Been with @virginmedia in the past & had loads of issues with them in my area unfortunately & the hiking up on charges was not helpful despite being a loyal customer of 16 years & poor customer services attitude.
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AndyWilcock
(@AndyStamford) reported
from
Hillingdon, England
@virginmedia ... lost all TV, Broadband and Telephone in UB10 8SJ... your operative said it would be intermittent until 30th September!!!!_- Been down over an hour now and my wife and I are trying to run a business... and it’s all in the cloud!
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Adrian Hansel
(@adrianhansel) reported
from
Lambeth, England
@virginmedia No problem with Netflix or anything else on my virgin digital tv . Oh have however been charged for a whole box set of a show I actually can’t watch . Tried numerous of times but have now given up
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Rob Barnes
(@RobbarnesModel) reported
from
Watford, England
@virginmedia probably the worst customer service going 👎🏻
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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110218
(@110218_fle4gle) reported
@virginmedia Like I have previously quoted, ROTTEN customer service(all because you haven't fulfilled numerous promises you have made) and I will wait again for a callback. CISAS will have a whole lot of fun with this one!!!!
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Sarah Dawson
(@SPeock) reported
@virginmedia This doesn’t tell me anything new! It says I have connections issues with two devices in my home - but that seems to be with their connection to the hub not the hubs speed
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Scott Donaldson
(@birchwood71) reported
@virginmedia Status just says “looks like there are issues in ch430uz which might affect you” original planned work was till 1500, then 1800 and still no sign. All day outage not good enough.
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Aaron
(@AaronBetts97) reported
@virginmedia Yeah estimated fix time was Monday the 22nd
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Aaron
(@AaronBetts97) reported
@virginmedia Was yesterday I tried calling aint tried today no point you’ll just say the same thing, I just wanna know when I’ll be actually able to use the service I’m paying for.
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110218
(@110218_fle4gle) reported
@virginmedia Well let me assure you it has been overlooked previously so I take zero confidence from your explanation. Complaint was raised 21st July and closed without agreement as explained above, again WITHOUT my agreement. 2 more opened, one I asked for and one of your own will? Why? 1/2
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👑 Queen Of The Harpyz 👑
(@QHarpyz) reported
@virginmedia @RingoDaDingo This is an actual garbage response. How is it okay to get someone to publicly tweet out their address because you can’t give a customer a why to communicate in private?
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Chris
(@Chris37624363) reported
@virginmedia Still down 7 hrs that is today. Ordered bt today so once phone line on will be ringing up to cancel virgin media and discuss compensation for the last 13 days
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Aaron
(@AaronBetts97) reported
@virginmedia Called up now they’re saying it’ll be fixed on the 26th which is another 2 days away! So that’ll be 3 weeks we haven’t been able to use the service for!
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Elizabeth
(@GwIadysStreet) reported
@virginmedia why is it taking so blumming long to fix the broad band in CH43 You promised it woukd be done by 18:00!!