Virgin Media Outage Report in Northolt, Greater London, England
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Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Northolt, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Northolt and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (60%)
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Wi-fi (16%)
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Total Blackout (12%)
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TV (7%)
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E-mail (4%)
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Phone (1%)
Live Outage Map Near Northolt, Greater London, England
The most recent Virgin Media outage reports came from the following cities: Islington, Croydon, London, Hammersmith, Hayes, Watford, Brentford, City of London, City of Westminster, Harringay, Kingston upon Thames, Wembley, Stanmore, Hampstead and Weybridge.
| City | Problem Type | Report Time |
|---|---|---|
 Islington |
Internet | |
| Croydon |
Internet | |
| London |
Internet | |
| London |
Internet | |
| Hammersmith |
Total Blackout | |
| London |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Northolt, England
Latest outage, problems and issue reports in Northolt and nearby locations:
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MO SYED
(@MoSyed110) reported
from
Harrow Weald, England
Why is @virginmedia so bad!!!!
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HeatherSkipsey
(@Heather_Skipsey) reported
from
Merton, England
@virginmedia We are paying alot of money for your non existent services !! In a time where we all need internet you simply get things sorted !! Once again the internet is down !!
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Curly O's
(@JanineAdelman) reported
from
Barnet, England
@virginmedia We have ongoing service fault making our viewing impossible. It cannot be rectified as engineers cannot work. Yet you still increase our bill by over £25!! Tried to phone but end up being cut off, no online chat working. Very frustrated.Please advise what can we do.
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@virginmedia My partner did. Two hours later after the auto response still nothing. Evidently different sections of your company do not talk to each other, your system is broken, and for the amount we spend on broadband it's frankly unacceptable.
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Phelan Hill MBE
(@PhelanHill) reported
from
Wandsworth, England
Just left @bt_uk and switched to @virginmedia Best move ever! 50% cheaper and broadband is 60x quicker! Standard and quality of service by @bt_uk was awful, not fit for purpose!
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Daniel W
(@damawa42) reported
from
Camden Town, England
@lornajane2 @virginmedia Yeah, clearly something wrong specifically with my Virgin kit, or something hyperlocal (cabinet/wiring)... But they refused to investigate my query as there was an outstanding issue until May 5th, and since then disgracefully haven't bothered responding. So can't get a diagnosis.
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@virginmedia If anyone is there, your Kafkaesque hellhole of a website is like the labyrinth in The Shining. It just sending a user back to sign in, even though we are, and that's after thirty minutes trying to change the password. You are abysmal.
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
@xalzias @virginmedia There’s more people out there looking for jobs. People who doesn’t enjoy their jobs should find something else they like. I’m glad you have moved on. I need support or assistance from @virginmedia nothing less nothing more.
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@virginmedia We are still waiting for the customer service call that was coming at 8am.
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
Hi @virginmedia. You were meant to phone us at 8am today. Just like your service guy was supposed to turn up 12-4 yesterday, but instead turned up at 7, hadn't been told what the issue was, got aggressive & drove off. You are appalling.
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Matheus na Casa
(@maffff) reported
from
Lambeth, England
@ayyreus @JayyyLFC_ @AllOutTHFC Virgin media just gone down for me...
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Malinda Thotiwilage Esq. 🇱🇰🇬🇧
(@MAL_T7) reported
from
Merton, England
Shocking customer service experience from @virginmedia need to find the legality of coming out of contract which was started last month. Scott/Chris you guys need some serious training on customer service over the phone.
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@robertgilbert86 @virginmedia Hm, ok. Today has been a nightmare. Bf listening to hold music for an hour, lied to about when a technician was coming, then he was aggressive and both he & customer services then seemed to be gaslighting.
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WILL JÆNNINGS-13
(@willjennings80) reported
from
Lambeth, England
@virginmedia Also, yesterday you told us that there had been service issues in our postcode since beginning of April. You forgot to mention this when selling a contract to us with allegedly faster speeds, which apparently can't exist.
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ed moses
(@edmoses) reported
from
Harefield, England
@Ian_H_007 @virginmedia I pay for 500Mb - currently getting 86Mb. I can just about live with that. Being on hold during Skype/Teams/Zoom calls is unacceptable. The boys are having problems gaming and our video downloads on Sky keep failing - not great service.
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Craig Sullivan
(@OptimiseOrDie) reported
from
London, England
@virginmedia It’s back now but was out for about 36 hours in this area. Service kept dropping (I know, I checked the router logs). Hope you keep it running!
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Nanjiba
(@NanjibaM) reported
from
Harrow Weald, England
@virginmedia hi, why did I receive this text message: Important update: so we can roll out network improvements, we're sending you a new SIM. Please follow the steps to swap it as soon as it arrives in 7-10 working days. I don't need a new one. Thanks.
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Davey Murphy
(@daveyneilmurphy) reported
from
Wandsworth, England
@virginmedia so tired of no communication. My internet has been OUT for 4 days now and heard nothing from you at all. Can’t believe I’m paying for such poor service.
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Daniel W
(@damawa42) reported
from
Camden Town, England
@virginmedia But your SMS team either a) never respond or b) refuse to help me specifically because they say there are outstanding issues. So, through a combination of a) and b), you never look at my issue. Because there's either always a wider issue, OR you ignore me. Utterly unhelpful.
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linda holmes
(@pussinpjs1) reported
from
London, England
No access to the Internet @virginmedia anyone else having problems
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Shaun Gull
(@GullShaun) reported
@virginmedia yet again Virgin broadband down, yet again support denying that the service is down in Burgess Hill, we're in contact with other in Burgess Hill with the same problem
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Liive
(@LiiveIntl) reported
@richardbranson @virginhyperloop Tried to cancel my virgin media account 8 times and still getting charged,,, your support is literally the worst in the world.
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𝘾𝙝𝙖𝙧𝙡𝙞𝙚 𝙏𝙖𝙮𝙡𝙤𝙧
(@CharlieTubs) reported
from
Whyteleafe, England
@virginmedia they’re coming on Christmas Eve so hoping only a couple more days before the issues are sorted
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OptimusD
(@Optimus_D_) reported
@virginmedia Still down nearly 24 hours now. Fix time extended from 23:30 last night to 10am today but not done yet.
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Amar kumar
(@amarkumar_21) reported
@virginmedia Really terrible... not even one channel of communication is helpful...be it phone/text/Twitter/email.. Simple absurd...
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Sonia 💕
(@goforsimplicity) reported
@virginmedia The reboot never works. Whenever my internet is down I can see that other people have the problem as well. We don’t have any wired one. All WiFi. How to get a new router? We have this one over 3 years
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Kirsty Joseph
(@KirstyJoseph1) reported
@virginmedia Im on tbe phone now to someone named Mariam. Apparently they closed my complaint? Nobody has contacted me and if you look, I have tried to contact you so many times. This is awful @OmbudServices can you help? I've had this ongoing since August 😓
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Richard Lucas
(@rich17lucas) reported
@virginmedia Hi, what is the connectivity problem affecting #burgesshill. It's been out since 14:00 yesterday and latest update has the fix time changed from 10:00 to16:00 but no reason.
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Sian Isbell
(@SianIsbell) reported
@virginmedia I’ve been waiting for a refund of over £160 for 3 weeks now. Was initially told it would take a week. I’ve had to borrow the money to cover Xmas. Rang yesterday to be told the cheque hadn’t even been issued yet! Terrible customer service
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Tim
(@shoottheducks) reported
@mattjmiller15 @virginmedia @CharlesB2T I'm also in Burgess Hill, same problem, same stonewalling from virgin. Goes down daily at the best of times, really appalling service.