Virgin Media Outage Report in Chesham Bois, Buckinghamshire, England
Problems detected
Users are reporting problems related to: internet, tv and wi-fi.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Chesham Bois, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Chesham Bois and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
August 16: Problems at Virgin Media
Virgin Media is having issues since 06:20 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (44%)
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TV (22%)
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Wi-fi (13%)
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Total Blackout (13%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Chesham Bois, Buckinghamshire, England
The most recent Virgin Media outage reports came from the following cities: London, Amersham, Watford, Hemel Hempstead, Aylesbury, St Albans, Luton, Marlow, Bushey, Chesham, Uxbridge, Berkhamsted, High Wycombe, Gerrards Cross and Northolt.
| City | Problem Type | Report Time |
|---|---|---|
 London |
Total Blackout | |
| London |
TV | |
| Amersham |
TV | |
| London |
Internet | |
| London |
Wi-fi | |
| London |
TV |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Chesham Bois, England
Latest outage, problems and issue reports in Chesham Bois and nearby locations:
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Mike
(@MikeJoiner1965) reported
from
Harpenden, England
@virginmedia need to look at this issue. Some won’t be so fortunate.
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Chris
(@cjpokemon3) reported
from
Watford, England
@virginmedia been on the web chat for over two hours trying to cancel my account as moving and been cut off again! Is there an email address I can contact?
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Mike
(@MikeJoiner1965) reported
from
Harpenden, England
@virginmedia Although it’s fixed now you left me in a dangerous situation. I was unable to install new hub straight away. I needed help. Without warning my old hub had been closed by you without the new hub being installed. I rely on wifi for different area’s of illness....
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia No. We still don’t have any internet or TV and haven’t spoken to anyone. @VodafoneUK have sorted us out with extra mobile data. Can you share an email address so I can make a formal complaint please.
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G
(@TheRealMrDrew) reported
from
London, England
@virginmedia That issue fixed itself. However, this evening we're getting the same problem. This has been going on for the past week on and off. I'm now told that the issue is estimated to be fixed by 2pm tomorrow - the service we've received from Virgin has been particularly poor of late
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eddy passey
(@eddypassey) reported
from
Burnham, England
Hey @virginmedia here’s a suggestion for you. When you “make planned improvements to your broadband service” how about you contact your customers in advance to tell them they will be without internet whilst they try to work from home?! Appalling customer service
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia The auto response system is terrible & apparently someone should have responded to my refund query & guess what? No one has bothered.
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia The engineer didn’t turn up today. I’ve been on hold for hours and still have no services. Please can someone help us?
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Karl Lawson
(@KrLwsn) reported
from
London, England
@virginmedia Please could you arrange for a customer service advisor to call me. I've been holding 56 minutes, and my line was cut off while speaking to a member of your team. Feel free to DM me for more information.
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Rachel Hayden
(@IIndigoMouseRH) reported
from
London, England
Internet went down yesterday and suppose to of been fixed at 5pm once again no internet or landline. @virginmedia any chance of this actually working??
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Susan Clarke
(@salaura101) reported
from
Harpenden, England
@virginmedia New Hub 4 arrived during time when Virgin have low staff due to COVID. Keeps dropping out, difficult to work from home and no ability to contact Virgin! ‘Call Failed’ when phoning. Great planning by Operations Mgr. Customer nearly 20 years and want to leave! Fed up!
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia continue to having problems on broadband se6 london. 1 hr waiting someone answer at the phone or on chat. I seriously think to cancel my contract
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Stacey Karlsson
(@StaceyRebekka) reported
from
London, England
@virginmedia just been on hold to your customer services team for almost an hour, the call has just been cut off. We have no internet, but you’ve still taken payment. Can you get someone to call me ASAP please before I report you.
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Tony Wiseman
(@tonywiseman1976) reported
from
London, England
@virginmedia I have better things to do with my time than phoning @virginmedia The system should pick up on this. Virgin’s system is quick to chase me regarding the return of a bloody hub. Absolutely atrocious service.
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Michael Kamen
(@makamen) reported
from
Watford, England
@virginmedia hello, trying to change my package but the link on your website seems to be broken and can't get through on the phone can you help please? Thanks
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Mario Bucolo
(@mariobucolo) reported
from
London, England
@virginmedia still having problems in sE6 london
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neil sculley
(@NeilSculley) reported
from
Watford, England
@virginmedia help! I can’t access my on line account (this is being looked at) but now have no dial tone on land line and need it sorted urgently but can’t log in to report it. Thanks
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Raza
(@hassanrh) reported
from
Chesham Bois, England
@virginmedia turns out speed is not the main thing when choosing a broadband provider it’s WiFi availability. This contract is not working for me, I need a provider who has high WiFi availability in all my rooms, especially if I am within 10 metres of the router
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p2.0 ✊🏻 🏳️🌈 #BLM
(@pauldurie) reported
from
London, England
@PippaCrerar @virginmedia If you're using a Virgin router I would buy another one as they're useless Main issue I found was they don't switch between 2.4GHz/5GHz very well If you want stronger signal then switch off 5GHz
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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J K P
(@JiriKPinnock) reported
from
Manchester, England
@virginmedia So me as a customer who don’t know this information, and searches your customer number after you don’t provide your services, been kept 40mins on phone line and then get phone put down from your staff. Brilliant!!!
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Rainbounce
(@rainb0unce) reported
@virginmedia I would like for you to send me a new modem please I had an engineer out a few weeks ago who boosted signals changed adapters and still my Internet is up and down. I feel for you having to work for a company that is so poor of quality.
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john bradley
(@johnefc4life) reported
@ALANMYERSMEDIA @virginmedia Best thing i done was leave virgin media, there awful.
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Hyder Gareth Jawád
(@HyderJawad) reported
@ALANMYERSMEDIA @virginmedia I had @virginmedia for two years (2010-12). Bad beyond belief. Gave up on their terrible service. Moved to BT, who have been brilliant.
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Unicorn Gaming 🏳️🌈
(@UnicornGamingUK) reported
@virginmedia Can't even load the page let alone log in. You know what, **** it, my postcode is DY81RG. I want this fixed today because I'm losing money here not being able to do my job.
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Ray
(@ColegateRachel) reported
@virginmedia 5th day of internet outage in my tier 3 area. Virgin media don’t care that people can’t work from home and children are missing out on education!
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ChigzD
(@ChiragDavda11) reported
@virginmedia @_byKumiko This how you guys solve problems.."hopefully its gone away?" I have the same issue early mornings..your service is a con.
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Ringside Review
(@ringside_review) reported
@WWE__History @virginmedia Virgin media are the worst
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Scott Butler
(@efc_scott) reported
@ALANMYERSMEDIA @virginmedia I cancelled my service with them about a year ago and they took money for 2 months after. 6 months later and they refunded the 2 months I paid when I didn’t have it.
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Alex pickup
(@Alexpickup4) reported
@virginmedia That they had 2 for me. We asked for a call back from a manager who did call and did say we have some boxes coming overnight and he would call today with a view of getting them to us. Not convinced at all. I called sky last night and the difference in their customer care and the