Virgin Media

Virgin Media Outage Report in Luton, England

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The latest reports from users having issues in Luton come from postal codes LU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Luton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Luton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Luton, England 06/16/2024 13:40

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (57%)

    Internet (57%)

  2. Wi-fi (14%)

    Wi-fi (14%)

  3. Total Blackout (11%)

    Total Blackout (11%)

  4. TV (8%)

    TV (8%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (3%)

    Phone (3%)

Live Outage Map Near Luton, England

The most recent Virgin Media outage reports came from the following cities: Hemel Hempstead, Stevenage, Luton, Kings Langley, Dunstable, Letchworth Garden City, St Albans, Hatfield, Welwyn Garden City and Leighton Buzzard.

Loading map, please wait...
City Problem Type Report Time
United KingdomHemel Hempstead Internet
United KingdomStevenage Internet
United KingdomLuton Internet
United KingdomStevenage TV
United KingdomLuton Internet
United KingdomLuton TV

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Luton, England

Latest outage, problems and issue reports in Luton and nearby locations:

  • smileyrav Rav 🤓 (@smileyrav) reported from Hitchin, England

    @virginmedia Hi I'm trying to contact you via the phone number sent to me by post to cancel the services I currently have with you but have been on the phone for nearly a hour now with no answer, do you have the operating times for your price change number? Thanks

  • moffmark Mark (@moffmark) reported from Hertfordshire, England

    @virginmedia So VM, I’ve been ‘talking’ to Andi BOT for the past 90 minutes and it says wait times are over 15mins but ‘it’ has been saying this for over an hour!! There’s only so many times I can reset the damn router to try and improve wifi! Really regretting leaving @SkyUK atm

  • LegitBoss69 🦄 UnicornFarts641🦄 (@LegitBoss69) reported from Luton, England

    @virginmedia Sent in a complaint already but no luck on getting my services sorted

  • KevinSaunders23 Kefaloniaman23 (@KevinSaunders23) reported from Flitwick, England

    @virginmedia just how much longer can we be expected to wait for you to get this problem sorted no TV all day, will this loss see us getting some sort of refund on our next bill???

  • TotallyFD Adam (@TotallyFD) reported from Kings Langley, England

    @virginmedia Hi, how can I get support for my mobile phone? I’m a new customer and am having issues making and receiving calls. There is no help on the app for what I need. Thanks

  • DawnHar90476836 🦄 UnicornFarts641🦄 LegitBossQueen69🦄 (@DawnHar90476836) reported from Luton, England

    @virginmedia Very angry. And upset. Been at this since 9am today. And its such awful customer service. I will be looking for new provider

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @virginmedia can you please make sure you refund my £99.00 bill that you have just sent me as you service is appalling and so are you so called top engineers who have not fixed my issue since April 2020. Absolute rubbish and just counting the days until I am able to leave

  • maggietodd10 maggie.todd@live.co. (@maggietodd10) reported from Letchworth Garden City, England

    @virginmedia We can’t use landline because of fault. Tried mobile - no response. We shouldn’t have to keep reporting. You know there is a problem. Fix it please.

  • DarylSThompson DarylSThompson (@DarylSThompson) reported from Harpenden, England

    @virginmedia no updates since 15:30 is really quite poor...

  • DawnHar90476836 🦄 UnicornFarts641🦄 LegitBossQueen69🦄 (@DawnHar90476836) reported from Luton, England

    @virginmedia Busy? I've been fighting allday since 9am. I've paid agreed amount but my services haven't been restored and I can't get through by text, WhatsApp or phone. This isnt a good service a vulnerable customer should receive

  • DarylSThompson DarylSThompson (@DarylSThompson) reported from Harpenden, England

    @virginmedia @kamikaz3Topnam Wow, that may be one of the worst responses I've seen...

  • maggietodd10 maggie.todd@live.co. (@maggietodd10) reported from Letchworth Garden City, England

    @virginmedia Landline is still NOT working. Try ringing yourself.

  • NannyDebbs NannyDebbs (@NannyDebbs) reported from Hemel Hempstead, England

    @virginmedia HP2 TV and Website down from 11am fix time please

  • nicholasjemetta Nicholas Jemetta (@nicholasjemetta) reported from Hitchin, England

    @virginmedia I’m trying to help my mother-in-law who’s a registered cater, with her broadband. Her wi-fi signal is very patchy and it’s causing her problems (plus unnecessary extra stress). She has a Hub 3; can she get a Hub 4 without upgrading to Gig 1?

  • maggietodd10 maggie.todd@live.co. (@maggietodd10) reported from Letchworth Garden City, England

    @virginmedia This problem was reported 11th November 2021. You promised to correct the problem by 18th November.

  • TriciaCaputo Patricia Rayney Ⓥ (@TriciaCaputo) reported from Luton, England

    @virginmedia We have business broadband and received an email saying that there was a planned outage in our area. As we are due to give a live broadcast soon we need to know if the work has been completed.

  • TimRead1971 Tim Read (@TimRead1971) reported from Hertfordshire, England

    @virginmedia services might have come back as per your update (terrestrial ones) but they’re now not working again. Channels now ‘not authorised’. How about some proper action and updates.

  • LegitBoss69 🦄 UnicornFarts641🦄 (@LegitBoss69) reported from Luton, England

    @virginmedia Doesn't help me now does it when I've borrowed the money to get my services on and STILL I can't even get through on WhatsApp? (Can't call due throat and voice issues at the moment)

  • theedthemed Ed Webb (@theedthemed) reported from Chesham Bois, England

    @virginmedia Many comments on requesting compensation. You have directed customers to your compensation policy. But this only mentions phone, broadband, service installation or missed appointments. Nothing about loss of TV services. So what about TV service compensation ?

  • DawnHar90476836 🦄 UnicornFarts641🦄 LegitBossQueen69🦄 (@DawnHar90476836) reported from Luton, England

    @virginmedia Your agent was also very rude yet reckoned I couldn't make a complaint.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • guruteaching Andy McHugh (@guruteaching) reported

    @Teacherglitter @virginmedia Sort it out @virginmedia, it’s bad enough that you charge as much as you do, making unjustifiable profits. Worse when hardworking families have to suffer and *pay for* the problems with your systems without any recompense. Not good enough.

  • DanielMc94 Daniel. (@DanielMc94) reported

    @virginmedia I want to cancel our broadband package. 3rd call now been disconnected after a total of 3 hours 9 minutes on hold and haven’t spoken to anyone yet…

  • marslee73 lee marshall (@marslee73) reported

    @virginmedia There isn’t one and never has been, have a read of your community pages and they will tell you the same. There was no need to cancel it as I never requested that,….

  • LynnKeen7 Lynn Keen💙 (@LynnKeen7) reported

    @virginmedia Kept trying to sell more products when I wanted to explore broadband only. Asked to speak to someone else when I was told cancellation cost and that’s when I was hung up on. Very poor customer service.

  • lornaxellis Lorna Ellis (@lornaxellis) reported

    @virginmedia @virginmedia radio silence, I'm just a paying customer asking for help to restore the broadband service you're charging me for which your engineers cut off by snipping the cable.

  • Gavlar_9 Gav (@Gavlar_9) reported

    @virginmedia having connection problems again even though it was working fine all day but now it's broken again why fix something that ain't broken 🤦🤦

  • J_HSH93 Joseph Hughes (@J_HSH93) reported

    @virginmedia Hello I have called and reported this issue again and have reported it on social media. Will you offer compensation, or can I please leave the contract? Every few days channels go and wifi service is down

  • rumena_aktar Librarimum #Antiracist (@rumena_aktar) reported

    @Teacherglitter @virginmedia Oh no, so sorry to hear this. I seem to be finding that the bigger the company the worse the service. @virginmedia this is not good enough! This needs sorting immediately.

  • MsZYounis1 MsZYounis (@MsZYounis1) reported

    @Teacherglitter @virginmedia I'm so sorry to hear this. I hope @virginmedia sort this issue asap for you.🙏

  • ABealing Andrew Bealing (@ABealing) reported

    @virginmedia Thanks for your responses on this. I have raised a complaint, a technical ticket and still working with the forum team to try to find out why your servers reject a few emails, obviously with the best intentions but a little to aggressive. We'll see how far I get.