Virgin Media Outage Report in Luton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Luton come from postal codes LU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Luton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Luton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 26: Problems at Virgin Media
Virgin Media is having issues since 08:00 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (13%)
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TV (7%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Luton, England
The most recent Virgin Media outage reports came from the following cities: Luton, St Albans, Welwyn Garden City, Letchworth Garden City, Stevenage, Flitwick, Dunstable, Hemel Hempstead, Tring, Harpenden and Hatfield.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
||
| St Albans |
Wi-fi | |
| Luton |
||
| Welwyn Garden City |
Wi-fi | |
| Luton |
Wi-fi | |
| Letchworth Garden City |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Luton, England
Latest outage, problems and issue reports in Luton and nearby locations:
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Lisa 🏴🇬🇧🐶⚽️🍺
(@loobylou470) reported
from
Stevenage District, England
@virginmedia So you've just admitted you've had an increase in custom, meaning an increase in profits, yet I and other customers have to pay for you to expand your network? Greedy, greedy, greedy. Pay for it yourselves. Just seen the same package thru @bt_uk for £21 a month less. Bye
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Ed Webb
(@theedthemed) reported
from
Chesham Bois, England
@virginmedia Many comments on requesting compensation. You have directed customers to your compensation policy. But this only mentions phone, broadband, service installation or missed appointments. Nothing about loss of TV services. So what about TV service compensation ?
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Mark
(@moffmark) reported
from
Hertfordshire, England
@virginmedia So VM, I’ve been ‘talking’ to Andi BOT for the past 90 minutes and it says wait times are over 15mins but ‘it’ has been saying this for over an hour!! There’s only so many times I can reset the damn router to try and improve wifi! Really regretting leaving @SkyUK atm
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DarylSThompson
(@DarylSThompson) reported
from
Harpenden, England
@virginmedia @kamikaz3Topnam Wow, that may be one of the worst responses I've seen...
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🦄 UnicornFarts641🦄 LegitBossQueen69🦄
(@DawnHar90476836) reported
from
Luton, England
@virginmedia Your agent was also very rude yet reckoned I couldn't make a complaint.
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🦄 UnicornFarts641🦄
(@LegitBoss69) reported
from
Luton, England
@virginmedia Mixture of things . I don't even feel like a valued customer with you guys.
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🦄 UnicornFarts641🦄
(@LegitBoss69) reported
from
Luton, England
@virginmedia Sent in a complaint already but no luck on getting my services sorted
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Enrique Guadiz
(@EnriqueGuadiz) reported
from
Hemel Hempstead, England
The only good thing these new @virginmedia super hubs are good for is flying out of a window! Dropping internet connection like AH dropping her package on JD’s bed! Fricking awful service!
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Lisa 🏴🇬🇧🐶⚽️🍺
(@loobylou470) reported
from
Stevenage District, England
Cheers @virginmedia, I finally get to sit down to watch some TV after being on the go for the past 17 hours to find network errors with my V6 box followed by a huge update. I really enjoy spending what little time I have in the evening rebooting and unplugging cables #frustrated
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🦄 UnicornFarts641🦄 LegitBossQueen69🦄
(@DawnHar90476836) reported
from
Luton, England
@virginmedia Busy? I've been fighting allday since 9am. I've paid agreed amount but my services haven't been restored and I can't get through by text, WhatsApp or phone. This isnt a good service a vulnerable customer should receive
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NannyDebbs
(@NannyDebbs) reported
from
Hemel Hempstead, England
@virginmedia HP2 TV and Website down from 11am fix time please
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Rav 🤓
(@smileyrav) reported
from
Hitchin, England
@virginmedia Hi I'm trying to contact you via the phone number sent to me by post to cancel the services I currently have with you but have been on the phone for nearly a hour now with no answer, do you have the operating times for your price change number? Thanks
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Kefaloniaman23
(@KevinSaunders23) reported
from
Flitwick, England
@virginmedia just how much longer can we be expected to wait for you to get this problem sorted no TV all day, will this loss see us getting some sort of refund on our next bill???
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🦄 UnicornFarts641🦄
(@LegitBoss69) reported
from
Luton, England
@virginmedia I WILL be going to trading standards. Enough Is enough and your team lie and never Wana resolve or help us resolve the issues Inc fact they break their own agreements with the customers!!! @TradeStandards
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Lisa 🏴🇬🇧🐶⚽️🍺
(@loobylou470) reported
from
Stevenage District, England
@virginmedia The box is knackered, it's flashing lights, going between the welcome screen a strange black screen with white box and arrow (?) and then off again. I've contacted support and an engineer is coming out on Thursday
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Ella A Cutler
(@angelstorm13) reported
from
Hatfield, England
Urgh! And once again #virginmedia is down. No Internet, WiFi, broadband etc. They raise their bills to above inflation and still the same crappy service. @virginmedia
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Tim Read
(@TimRead1971) reported
from
Hertfordshire, England
@virginmedia services might have come back as per your update (terrestrial ones) but they’re now not working again. Channels now ‘not authorised’. How about some proper action and updates.
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DarylSThompson
(@DarylSThompson) reported
from
Harpenden, England
@virginmedia no updates since 15:30 is really quite poor...
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🦄 UnicornFarts641🦄
(@LegitBoss69) reported
from
Luton, England
@virginmedia Doesn't help me now does it when I've borrowed the money to get my services on and STILL I can't even get through on WhatsApp? (Can't call due throat and voice issues at the moment)
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🦄 UnicornFarts641🦄 LegitBossQueen69🦄
(@DawnHar90476836) reported
from
Luton, England
@virginmedia Very angry. And upset. Been at this since 9am today. And its such awful customer service. I will be looking for new provider
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Steve D
(@Stevie306) reported
@virginmedia I can't find a solution to this issue in the listed forums but it seems to affect a fair number of people. I have also been trying to find a solution with Samsung and they have suggested that I check that VM still support HDMI-CEC. Do you still support this?
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Avaeys Khan
(@avaeys) reported
@virginmedia I am absolutely appalled by your service! I have been having issues with my internet for over a week now. Your staff did not resolve my issues and were not all that helpful. I asked for a manager call back not once but twice. Did I get a call? NO. It’s been 5 days!
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John Landells
(@jlandells) reported
My @virginmedia Hub 3 is permanently showing an overheat status, and speeds are less than 50% of usual. Virgin Support don't care as long as I can connect to the Internet. Guess I won't get support until it dies (or gets so hot it burns my house down!) 😕 #CustomerSupportFail
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Paul Breen
(@CharltonMen) reported
As if bad enough not getting to #BALEAP2021 in Glasgow coz of Covid now Virgin Media is down in London.
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Dax
(@DaxJaryx) reported
@virginmedia Why are you offloading us onto a public chat forum when we should be getting professional service provider help direct from you? This is sub STD and does a lot to verify others' opinions that VM have the worst CS. & this is how u perform to a prospective customer! #Cancel
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HayleyB
(@HayleeBelle1) reported
@virginmedia Where is the chat service I used approx a month ago, I cannot find it anywhere?
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Phil Campbell
(@PhilCampbell_) reported
@virginmedia My lack of Internet in my office which is like 5m away and so never being able to work from home due to video calls being impossible as they constantly drop.
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NMD DetrimentKoi™
(@DetrimentKoi) reported
Got virgin media out to.try and fix this issue with my Internet once that's done I have hospital and then should be like later around half 5 or 6 depending on how I feel
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Paul Breen
(@CharltonMen) reported
@virginmedia @dkurland92 It seems to be down in south east. Not good when people working from home.
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Adam Rowney-Pratt
(@adzzRP7) reported
@virginmedia So what is your actual point then?? You have been no help really, just telling me to do things I've already tried. Absolutely shocking. If I ever get through to someone my contact is being cancelled and I'm going back to sky