Virgin Media Outage Report in Luton, England
Some problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Luton come from postal codes LU1 and LU2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Luton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Luton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
November 22: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (15%)
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Total Blackout (14%)
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TV (8%)
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E-mail (4%)
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Phone (2%)
Live Outage Map Near Luton, England
The most recent Virgin Media outage reports came from the following cities: Luton, Stevenage, St Albans, Letchworth Garden City, Hatfield, Hitchin, Hemel Hempstead, Leighton Buzzard, Dunstable, Flitwick and Bricket Wood.
| City | Problem Type | Report Time |
|---|---|---|
 Luton |
Internet | |
| Luton |
Total Blackout | |
| Stevenage |
Wi-fi | |
| St Albans |
Total Blackout | |
| St Albans |
Total Blackout | |
| St Albans |
Total Blackout |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Luton, England
Latest outage, problems and issue reports in Luton and nearby locations:
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Mike Desborough
(@mjdes) reported
from
Stevenage District, England
@virginmedia any chance of a useful update on service in SG1. Got no internet or TV. Status hasn’t been updated yet apparently an engineer has been working on it for over an Hour.
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia I will I don’t know what the problem is it’s nothing we are doing we have reset & unplugged it rebooted it switched off switched it on and everything we can think of just won’t work since about 5 o’clock yesterday
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Yes conveniently he said we cannot run a test on the service at the moment because there is no service and it’s crap and doesn’t work
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Yes I don’t know how many times it’s just a red light it’s not working.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@StephenD1402 @virginmedia It’s the router Steve. The free Virgin router is the problem. Buy a new router from someone like Asus and turn the Virgin one to Modem mode. Should solve most problems.
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia broadband down again in my area pay so much money for this so-called superior service absolute shite can’t wait to leave
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Call the line says there’s no issues in my area by Neil no at least three people in the same street as me that have no service at the moment so again absolutely incorrect information
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia Hi yes I’ve check all cables are in correct and I’ve turn off from socket and removed plug then put back the plug after 30 seconds but it didn’t help it still turn itself off twice after doing it.
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seanhannam
(@seanhannam) reported
from
Chesham Bois, England
@virginmedia Is this how you treat your ‘priority customers?’ During a cost of living crisis, we have chosen to stay with you, yet you can’t pull your finger out to look after your customers. I work from home but can’t fully use the service I’m paying for due to your incompetence.
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Called that number got an engineer coming out on Wednesday which is a bit long to be without broadband then they wanted me to pay for a priority service wanted me to pay for your equipment that’s is not working to be fixed I don’t think so not a great service
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia I don’t have a problem with mine. I changed it to a different router a couple of years and all of the problems that everybody experiences; such as dropping Wi-Fi disappeared.
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Jason Flynn 💙
(@jasondflynn) reported
from
Letchworth Garden City, England
@virginmedia And to re-emphasise what I’ve said countless times before; you’re wasting peoples time, because you don’t tell them that it is your router that causes most of the problems. Can’t believe @Ofcom allow this.
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seanhannam
(@seanhannam) reported
from
Chesham Bois, England
@virginmedia We’ve spoken to eight people to try and resolve our internet issues.We’ve ordered new boosters because the new service isn’t compatible with the old ones.We’re a ‘priority customer’ - the new boosters still haven’t arrived…So frustrating. Your service is appalling.
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TinaReadingEditor
(@TinaReading) reported
from
Chesham Bois, England
@virginmedia No and that's the problem. I need it for my grandsons 😪😪😪😪😪
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia I will call this number at some point today when it’s appropriate but no it’s still not working and when I put in my area code still says sorry we cannot tell you what’s going on?
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Paul Gray
(@PaulGrayDJ) reported
from
Flitwick, England
@virginmedia @pauldonkin09 App not working and you get the same issue when you try to log via the website.
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia Hi I’ve tried using the link you sent to fix our problem but it keeps just turn off and restarting itself. It happens whether we watch live tv or recorded programmes.
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Vision Elite Media
(@vision_e_media) reported
from
Hertfordshire, England
@virginmedia how can you customer service offer me a new contract £25 more than a new customer contract and then try blame the current economical situation?!?! Aren’t we all in the same economical situation new or existing customers?
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John Aitken
(@johnait72020789) reported
from
Stotfold, England
@virginmedia Hi virgin just rang the phone number you have gave us to call but we went through using the key pad and then all you said was we will send a text message with way to fix which don’t work.
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Big E
(@lutonmagoo) reported
from
Caddington, England
@virginmedia Don’t know absolutely fed up with the crap service I live in Luton so you tell me but nothing works never does and pay nearly £50 pound a month for crap broadband can’t wait to leave
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Peter Hampson
(@amo001) reported
@virginmedia once again I can't access my account online nor retrieve email...please help
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Clownfoot
(@clownfoot) reported
@virginmedia hi there, I have been overcharged for the last two months, how do I get in contact with your support staff? Online support and calls don't seem to work. Thanks!
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Loulabelle
(@loulabelle_moi) reported
@virginmedia Login via what though? The virgin media page? Is the 192 number the username?
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Ben Clark
(@ben_clark_86) reported
@virginmedia disgusting service if you think hanging up on a customer who is complaining is good customer service!
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Dr. James D. Borderick
(@DrBorderick) reported
@virginmedia Not received a final bill. Even though ended on 27/11/20. No communication from you at all. Raised complaint. No news on that either.
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Danielle Matty
(@DanielleMatty) reported
@virginmedia SOMEONE TELL ME WHAT ON EARTH IM MEANT TO DO. 7 Times I have called you in the last 45 mins and 7 times you have cut me off when I am trying to cancel my contract. Disgusting & an appalling tactic! @andrewjbullock u should bloody well shame them! In the @DailyMailUK
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Cut From A Different Cloth!!
(@iLoveKstar) reported
@virginmedia Thats all good and well but compensation is from when you can prove the problem was reported. How will that work when we are unable to report an issue because no one answers the phone? Anyway thanks for the link. Let's just countdown to the end of my contract.
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Inmita Medina
(@inmilla68) reported
from
Milton, England
@virginmedia I have already written to you twice in here and you just don’t bother to answer. Impossible to communicate with Virgin by any means. No customer services whatsoever!
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Emma Saunders
(@EmmaEmma81davey) reported
@virginmedia I've been trying to change my package, I've tried calling, the text message service, which directed me to the website to be greeted with a message that says 'we are not able to process this request here' or something like that...! Even sent a message via twitter.
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Stuart Carey
(@RealStuartCarey) reported
@virginmedia Yes mobile. it keeps saying “no service “ I just want to know if there is a problem in my area so I know it isn’t me.