Virgin Media Outage Report in Luton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Luton come from postal codes LU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Luton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Luton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
December 11: Problems at Virgin Media
Virgin Media is having issues since 11:40 AM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (55%)
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Wi-fi (16%)
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Total Blackout (14%)
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TV (8%)
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E-mail (5%)
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Phone (2%)
Live Outage Map Near Luton, England
The most recent Virgin Media outage reports came from the following cities: Hitchin, Stevenage, Hemel Hempstead, Luton, Letchworth Garden City, Welwyn Garden City, St Albans, Harpenden, Dunstable, Hatfield and Leighton Buzzard.
| City | Problem Type | Report Time |
|---|---|---|
 Hitchin |
Internet | |
| Stevenage |
Internet | |
| Hemel Hempstead |
Internet | |
| Luton |
Internet | |
| Letchworth Garden City |
TV | |
| Letchworth Garden City |
Wi-fi |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Luton, England
Latest outage, problems and issue reports in Luton and nearby locations:
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Ricky Clarke
(@rickyc_89) reported
from
Dunstable, England
@virginmedia 3 different agents I’ve spoken to and no further forward, another paying customer lost 👋🏼
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Dominic Green (🇬🇧 Not my PM 🗳️)
(@domgreen) reported
from
Welwyn Garden City, England
. @virginmedia tech support have just made my day! #security #plaintextpasswords 🔓
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wendb
(@unicawn) reported
from
Luton, England
@virginmedia please create an option to remove all BBC channels from TiVo boxes @BBCWorld @BBCRadio4 @BBCBreakfast so we who don’t want to have bbc channels can avoid paying a license fee. I pay a license fee and I object to having to sign in to watch catch up, I rather lose BBC
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ROB FARACE
(@REDROBB1967) reported
from
London Colney, England
@virginmedia Thanks but yodal have just brushed me off & after being online for an hour with their web chat so it is being delivered tomorrow & I have to wait in again. Really poor experience & they are not doing you any favours. Have no confidence in them or that anyone actually came today
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Jo Heritage-Harris
(@joheritage) reported
from
Chesham Bois, England
Just ended my internet contract with @virginmedia it was very much like communicating with a stroppy teenager. That plus the 48 minute wait on hold doesn’t make me feel like ever returning. Very poor customer service.
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Hayley & Gavin
(@CraigFamilyBlog) reported
from
St Albans, England
@virginmedia What a surprise! No bloody signal AGAIN 🤬 I don’t have a landline to report it. Defo had enough now
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Mike✈️
(@flybymike) reported
from
Luton, England
@virginmedia well still no fixes/ability to make contact about the issues on going with my TV/Broadband even though you say it works fine. Not impressed. Time for a change I feel 🙄
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Aliallen
(@Thealiallen) reported
from
Harlington, England
@virginmedia Three days until you can fix my non existent WiFi and TV box... not good enough, I’ll be expecting a refund!
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Amy
(@_amycollins) reported
from
Stevenage District, England
Just been on the phone for over an hour to @virginmedia and received awful customer service with the call ending with no resolution to my query. Apparently loyal customers don’t count for anything and it’s just new customers that get the best prices 😡
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Helen
(@Creativedecs) reported
from
Dunstable, England
@virginmedia My WiFi is constantly cutting out, my laptop can't connect because there is an IP address issue, no WiFi single in my garden. All of these issues started yesterday.
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James
(@JCELT1) reported
from
Hertfordshire, England
@virginmedia Only wireless wifi... the router currently shows no signs of fault either. Have attempted switch off/ on to reset service. No change.
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Lee Bridgen 🔶️ 🇬🇧🇪🇺 #FBPE
(@Bridgen2far) reported
from
Luton, England
@virginmedia your service status claims no issues in LU2, but my Wi-Fi isn't working. Tried resetting my hub... nothing.
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Barry Stanbridge
(@barrystanbridge) reported
from
Leighton Buzzard, England
So @virginmedia why is the TV guide always wrong, every week I have to rewatch love island (I know it’s crap) on catch up as the guide is never updated if the show is extended. You do not get that with sky! Explanation please
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Jessica Lloyd-Wright
(@JessLloydWright) reported
from
London Colney, England
@virginmedia Yes I’ve tried that lots of times but it says no known issues in the area. We’ve tried rebooting and switching on/off loads of times too. It’s getting ridiculous. Could someone please come back with a reply on what is directly happening with tv/internet in the SW18 area
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Matthew SladePedrick
(@Mattpsp) reported
from
Leighton Buzzard, England
Anyway while I'm waiting I'm going to do myself some slow cooked lamb in the virgin media opps sorry slow cooker. I might also have to recharge as my phone only last 12 to 14 hours - laters
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Anna Goodger
(@anna_j_banana) reported
from
Hemel Hempstead, England
@virginmedia I’ve been trying to call the past two evenings to cancel my new package and both evenings I get the message saying that you’re too busy and to call in the morning. Not handy for people working full time! I just wanted to make sure that you don’t charge me for it!
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Aliallen
(@Thealiallen) reported
from
Harlington, England
@virginmedia Still waiting for the new remote control and replacement box ordered 2 weeks ago........ AND the broadband upgrade requested following an engineer visit some months ago...... Customer service this is not!
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Lefert Clement 🇫🇷
(@clementlefert) reported
from
London Colney, England
@virginmedia worst broadband service out there! Engineer did not show up for repair appointments two days in a row! No call back, nothing. Internet has been off for two weeks, strongly do not recommend.
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Hayley & Gavin
(@CraigFamilyBlog) reported
from
St Albans, England
Gav and I have had no mobile phone service for 3 days, but I have no service to call @virginmedia to let them know! It happens far too regularly. Just spent the morning searching for a new deal. @O2 looks like the best so far!
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matthew underwood
(@matthew37172770) reported
from
Flitwick, England
@virginmedia got sky sports with you be unable to watch on the iPad sky sports app. Can you help
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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CC
(@carooftheavon) reported
@virginmedia Can you advise me how to opt out of your service status text messages?
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Amar
(@totally_amar) reported
@virginmedia after 4 months, with numeorus calls to customer service and 2 technician visits, my broadband is still intermittent. Nearly every single day! Ridiculous! Can't get the help I want and can't speak to anyone who listens. The advise is either turn off/on or reset!
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louise wilcox
(@hispeed01) reported
@virginmedia Yes I have nothing better to do than call and be passed around all day because no one actually wants to help.
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Clara Booth
(@Clarab2303) reported
@virginmedia If I answer that one, I expect you'll refer me to Whats App or "customer service" and if I reply to that you'll refer me to complaints which will send me an AI response telling me to call customer service. It's quite dizzying and totally impossible to get a resolution.
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Moscha
(@TheRealMoscha) reported
@virginmedia Why? The suberhub 3 is garbage, all my devices are wifi 6 and I'm not getting the most from them because of this hub, iv been with you for a long time and this is how you treat your loyal customers?
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(((DaveMatthewman)))
(@edwinrumbledove) reported
@virginmedia No internet and no TV in SS14 since at least 0600 after more problems last night, any idea when this will be fixed? Getting nervous now as compensation says working days only and the weekend is nigh!
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HappyHammer ⚒
(@rickeyh63) reported
@virginmedia Hi I just called this number the phone answered I had to wait 5 secs before someone spoke I new someone was there because I could hear various people speaking in the background I think I was told they couldn’t help I need to speak with billing, I may as well speak to BT
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Tim Lines
(@linesy) reported
@virginmedia Thanks KF but I will not stay with a company that hikes its prices so alarmingly. @SkyUK might treat me better
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louise wilcox
(@hispeed01) reported
@virginmedia That they would call me back as the system was down this was an hour ago and still no call...
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Geoff Wilks
(@Gogorider78) reported
@virginmedia I have already received a letter with the bad news about an increase. I can get a better deal with BT you obviously don’t care about loyalty!