Virgin Media

Virgin Media Outage Report in Luton, England

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The latest reports from users having issues in Luton come from postal codes LU1, LU3, LU2 and LU4.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Luton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Luton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Luton, England 09/04/2025 18:35

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Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (44%)

    Internet (44%)

  2. TV (24%)

    TV (24%)

  3. Wi-fi (13%)

    Wi-fi (13%)

  4. Total Blackout (12%)

    Total Blackout (12%)

  5. E-mail (6%)

    E-mail (6%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Luton, England

The most recent Virgin Media outage reports came from the following cities: Letchworth Garden City, Baldock, Welwyn Garden City, Luton, Dunstable, Stevenage, Ampthill, Henlow, Hemel Hempstead, St Albans, Flitwick, Hitchin, Hatfield and Berkhamsted.

Loading map, please wait...
City Problem Type Report Time
United KingdomLetchworth Garden City Wi-fi
United KingdomBaldock E-mail
United KingdomWelwyn Garden City Internet
United KingdomLuton Internet
United KingdomLetchworth Garden City Wi-fi
United KingdomLetchworth Garden City Wi-fi

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

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Virgin Media Issues Reports Near Luton, England

Latest outage, problems and issue reports in Luton and nearby locations:

  • theedthemed Ed Webb (@theedthemed) reported from Chesham Bois, England

    @virginmedia Many comments on requesting compensation. You have directed customers to your compensation policy. But this only mentions phone, broadband, service installation or missed appointments. Nothing about loss of TV services. So what about TV service compensation ?

  • TotallyFD Adam (@TotallyFD) reported from Kings Langley, England

    @virginmedia Hi, how can I get support for my mobile phone? I’m a new customer and am having issues making and receiving calls. There is no help on the app for what I need. Thanks

  • hiaw61 Robert Frame (@hiaw61) reported from Hatfield, England

    @virginmedia can you please make sure you refund my £99.00 bill that you have just sent me as you service is appalling and so are you so called top engineers who have not fixed my issue since April 2020. Absolute rubbish and just counting the days until I am able to leave

  • DarylSThompson DarylSThompson (@DarylSThompson) reported from Harpenden, England

    @virginmedia no updates since 15:30 is really quite poor...

  • TimRead1971 Tim Read (@TimRead1971) reported from Hertfordshire, England

    @virginmedia services might have come back as per your update (terrestrial ones) but they’re now not working again. Channels now ‘not authorised’. How about some proper action and updates.

  • KevinSaunders23 Kefaloniaman23 (@KevinSaunders23) reported from Flitwick, England

    @virginmedia just how much longer can we be expected to wait for you to get this problem sorted no TV all day, will this loss see us getting some sort of refund on our next bill???

  • jas9029 JAS 🇮🇳 🇬🇧 (@jas9029) reported from St Albans, England

    @virginmedia Hey AL13DQ is down, any updates on this please? your service status page shows no problem what so ever!

  • maggietodd10 maggie.todd@live.co. (@maggietodd10) reported from Letchworth Garden City, England

    @virginmedia Landline is still NOT working. Try ringing yourself.

  • nicholasjemetta Nicholas Jemetta (@nicholasjemetta) reported from Hitchin, England

    @virginmedia I’m trying to help my mother-in-law who’s a registered cater, with her broadband. Her wi-fi signal is very patchy and it’s causing her problems (plus unnecessary extra stress). She has a Hub 3; can she get a Hub 4 without upgrading to Gig 1?

  • smileyrav Rav 🤓 (@smileyrav) reported from Hitchin, England

    @virginmedia Hi I'm trying to contact you via the phone number sent to me by post to cancel the services I currently have with you but have been on the phone for nearly a hour now with no answer, do you have the operating times for your price change number? Thanks

  • DawnHar90476836 🦄 UnicornFarts641🦄 LegitBossQueen69🦄 (@DawnHar90476836) reported from Luton, England

    @virginmedia Your agent was also very rude yet reckoned I couldn't make a complaint.

  • NannyDebbs NannyDebbs (@NannyDebbs) reported from Hemel Hempstead, England

    @virginmedia HP2 TV and Website down from 11am fix time please

  • DarylSThompson DarylSThompson (@DarylSThompson) reported from Harpenden, England

    @virginmedia @kamikaz3Topnam Wow, that may be one of the worst responses I've seen...

  • DawnHar90476836 🦄 UnicornFarts641🦄 LegitBossQueen69🦄 (@DawnHar90476836) reported from Luton, England

    @virginmedia Very angry. And upset. Been at this since 9am today. And its such awful customer service. I will be looking for new provider

  • LegitBoss69 🦄 UnicornFarts641🦄 (@LegitBoss69) reported from Luton, England

    @virginmedia Sent in a complaint already but no luck on getting my services sorted

  • maggietodd10 maggie.todd@live.co. (@maggietodd10) reported from Letchworth Garden City, England

    @virginmedia This problem was reported 11th November 2021. You promised to correct the problem by 18th November.

  • TriciaCaputo Patricia Rayney Ⓥ (@TriciaCaputo) reported from Luton, England

    @virginmedia We have business broadband and received an email saying that there was a planned outage in our area. As we are due to give a live broadcast soon we need to know if the work has been completed.

  • moffmark Mark (@moffmark) reported from Hertfordshire, England

    @virginmedia So VM, I’ve been ‘talking’ to Andi BOT for the past 90 minutes and it says wait times are over 15mins but ‘it’ has been saying this for over an hour!! There’s only so many times I can reset the damn router to try and improve wifi! Really regretting leaving @SkyUK atm

  • DawnHar90476836 🦄 UnicornFarts641🦄 LegitBossQueen69🦄 (@DawnHar90476836) reported from Luton, England

    @virginmedia Busy? I've been fighting allday since 9am. I've paid agreed amount but my services haven't been restored and I can't get through by text, WhatsApp or phone. This isnt a good service a vulnerable customer should receive

  • maggietodd10 maggie.todd@live.co. (@maggietodd10) reported from Letchworth Garden City, England

    @virginmedia We can’t use landline because of fault. Tried mobile - no response. We shouldn’t have to keep reporting. You know there is a problem. Fix it please.

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • RajinderSagoo59 Rajinder Sagoo (@RajinderSagoo59) reported

    @virginmedia Unfortunately, the service is still quite disappointing. Although I can connect to the wifi, the latency is so bad that it takes a while to load anything. This is especially frustrating when playing online games.

  • connorxneill99 Connor O’Neill (@connorxneill99) reported

    @virginmedia I Never received any cancellation email but I have been told multiple times over the phone that the account has been cancelled and the contract terminated, this does not align with what is shown when I log into my Virgin Media account via your website.

  • paddy_hannon Patrick Hannon (@paddy_hannon) reported

    @virginmedia Thanks. I want to test my service, but it says i need to create an account but won't let me make one as it says the A/C no needs to be 9 digits and mines 8?

  • j4ypx Jay PX (@j4ypx) reported

    @virginmedia It doesn’t looks to reflect an accurate fix date as it has moved from 4pm today to 8am tomorrow so another evening without TV and internet

  • leila24765781 leila (@leila24765781) reported

    @virginmedia Yes it’s been awful cost money using our own data

  • vmbusinesshelp Customer Service (@vmbusinesshelp) reported

    @philhellary @virginmedia @vmbusiness Hi there, apologies to hear about your outage, for support, please contact the Faults team on 0800 052 0800 (Option 3) and they will be able to support you with this.

  • Zoelalalaa 20 companies are responsible for 1/3 all emissions (@Zoelalalaa) reported

    @virginmedia It's WV6 0AJ. Can I ask why you don't have a dm service?

  • tweetwithstew stewart jordan (@tweetwithstew) reported

    @virginmedia You'd think, but it's been nearly a week now, and I've had zero communication, except an insulting level of customer service and a complaints procedure that is less than useless. Get someone who isn't copy pasting incorrect answers to handle C-2007212262

  • paddy_hannon Patrick Hannon (@paddy_hannon) reported

    @virginmedia Hi, my internet has been awful this with staying connected. Today though, since after dinner time there's been no connection since 12 in the wa9 area. I work from home so is a massive issue this week. Could I have some help please :)

  • mkwittmann Marco K Wittmann (@mkwittmann) reported

    @virginmedia I did submit a complaint. But to the same person who assured me 5 days ago that my internet would be back in 24 hours. So I am not sure the complaint was really registered. How can I check the status of that complaint? I have the reference number.