Virgin Media Outage Report in Luton, England
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The latest reports from users having issues in Luton come from postal codes LU1, LU3 and LU2.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Luton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Luton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
At the moment, we haven't detected any problems at Virgin Media. Are you experiencing issues or an outage? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (42%)
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TV (28%)
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Wi-fi (12%)
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Total Blackout (11%)
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E-mail (6%)
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Phone (2%)
Live Outage Map Near Luton, England
The most recent Virgin Media outage reports came from the following cities: Letchworth Garden City, Dunstable, Hitchin, Baldock, Hemel Hempstead, Flitwick, Luton, Henlow, Welwyn Garden City, Stevenage, Ampthill, St Albans, Hatfield and Berkhamsted.
| City | Problem Type | Report Time |
|---|---|---|
 Letchworth Garden City |
Internet | |
| Dunstable |
Internet | |
| Hitchin |
Total Blackout | |
| Baldock |
Internet | |
| Hemel Hempstead |
Internet | |
| Flitwick |
Internet |
Community Discussion
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Virgin Media Issues Reports Near Luton, England
Latest outage, problems and issue reports in Luton and nearby locations:
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Mike
(@MikeJoiner1965) reported
from
Harpenden, England
@virginmedia Sorry for late reply. I know my sim contract is about to end. When I tried CS I explained the issue I have. I asked if I could cancel the sim when the contract expires during that call. He told me a date to call back. Because of memory issues I forget date.
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia NO!!! The mostest disappointing customer service. Really. @ladyjaney75 @ComplainingCow
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Ben Walsh
(@BenjiBoyW) reported
from
Kimpton, England
One time I got accosted by a @virginmedia person on a street, trying to get me to sign up. I told him there was no chance of that happening due to their awful customer service. He gave me a curse heavy reply, telling me how useless I was. I'm still with Sky.
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Angell812
(@Angell8121) reported
from
Stevenage District, England
@virginmedia Which validates my point that Virgin don’t give a damn about their existing customers and are willing to lose them.
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Lil’Shaq👊🏻
(@shaqlockholmes) reported
from
Leighton Buzzard, England
@SkyHelpTeam My broadband was due to be activated by @OpenreachHelp yesterday. The engineer has marked it as a completed job yet I have no active line and have been told to wait up to 5 days for it to be checked. You have 48hrs to fix it or il cancel and go with @virginmedia
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Erin Dog
(@Erinthedog) reported
from
Stevenage District, England
@virginmedia Thanks for the reply, 40 mins on hold to the call centre, the network connection had been lost, was talked thru resetting it. All working now.
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Craig
(@cr10123) reported
from
London Colney, England
@virginmedia is down again!
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JBailey
(@digs9292) reported
from
Welwyn Garden City, England
@SkyUK help me out guys. @virginmedia are awful. Need new TV and Broadband.
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Angell812
(@Angell8121) reported
from
Stevenage District, England
@virginmedia I would of preferred to stay but your advisor was not helpful at all and wasn’t interested in keeping me as a customer. I guess we will see if someone rings or not.
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Lil’Shaq👊🏻
(@shaqlockholmes) reported
from
Leighton Buzzard, England
@OpenreachHelp They have and have been told an engineer within 5 days. Can you not read? Your engineer has lied and so have you. You have 48hrs to activate my line or I will cancel @SkyUK and use @virginmedia who don’t use your **** engineers or infrastructure
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Angell812
(@Angell8121) reported
from
Stevenage District, England
The staff @virginmedia are so rude. Called to renew my package and was dealt with appallingly. Offering extortionate prices for a lesser package than I already have. Virgin are clearly not interested in keeping their loyal customers. Looks like it’s back over to Sky.#virginmedia
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Paul Clayton
(@PaulClayton25) reported
from
Stevenage District, England
@virginmedia very unhappy with your mobile team this evening!! Yes I failed my security questions but you wasn’t willing to help me and my query, I even asked for a call back and you said no!! What company doesn’t offer call back service!! Very disappointed🤬#badcustomerservice
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@_bronni @ladyjaney75 @virginmedia @ComplainingCow @EE @BBCWatchdog Ooohhh @bbcwatchdog can you help. Virgin are holding me to ransom. My service is cancelled..26th July my service ends .but they wont give me my landline to switch to EE!!!
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Russell Moss
(@RussellMoss) reported
from
Berkhamsted, England
@virginmedia hello, can someone please contact me about my billing query ASAP. I am being overcharged and I can’t seem to get any help
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Paul Clayton
(@PaulClayton25) reported
from
Hitchin, England
@virginmedia #virginmobile last night I was disgusted in your customer service when talking on phone. So you advised me to use the messaging service, what a great service.
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JBailey
(@digs9292) reported
from
Welwyn Garden City, England
@andygoldstein05 @VirginAtlantic Same with @virginmedia worst company in the bloody world.
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Lil’Shaq👊🏻
(@shaqlockholmes) reported
from
Leighton Buzzard, England
@SkyHelpTeam This is a new contract I have taken out with you and it’s not a good start. If it’s not resolved within 48hrs I will cancel and go with Virgin media who don’t use openreach.
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@ladyjaney75 @virginmedia @ComplainingCow Its terrible isnt it. I still dont have any contact from them. VIRGIN all i need is my landline number so i can set up my @EE Broadband!!!!
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Erin Dog
(@Erinthedog) reported
from
Stevenage District, England
@virginmedia please stop including me in your responses to other people's problems
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Lynn Beattie
(@MrsMummypennyUK) reported
from
Knebworth, England
@virginmedia I've just made a complaint. My broadband contract is up for renewal 7th July, but you only just sent me a letter this week telling me monthly bill was changing from £38 to £54!!. This letter should have been received 30 days before 7th July!! @ofcom @KatieMorley_
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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NerfedMike
(@NerfedMike) reported
After 6 hours on the phone with @virginmedia I finally managed to cancel my Internet. Its a shame their Internet is so good because their customer service is atrocious
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Zaid Rawi
(@rawiz) reported
@virginmedia Nope. But I presume it’s cos they can’t arrange to lift a manhole cover in the street. Poor performance with buck passing between teams and no accountability
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Frances Simmons
(@numismatist_uk) reported
What a day - our auction for tokens and weights closed today (quite successfully) but we were without WiFi for most of the day - horrendous. Still intermittent. Thank goodness for good neighbours and apart from one operator #Virginmedia sucks!
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Rob Piper 🏴
(@piper_ffc91) reported
@virginmedia Nope fully disconnected, was told she would need a new account was put through to the sales team went to give postcode, only to be hung up, piss poor service as shes no longer a customer ive adviced her to go to SKY!!
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Ash
(@ajingar) reported
@virginmedia Trying to cancel my Mother’s services. Your recommendation is to ring you. No one is picking up despite on hold for 30 mins. Doing this on behalf of my mother who is elderly. You make everything as difficult as possible!
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Faisal
(@Faisal11672605) reported
@virginmedia no reason was provided apart from advising me to contact other ISP provider. For complaint I have used come to twitter hoping that someone would be able to help
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Zoe Moreton-cox
(@ZoeMCox) reported
@virginmedia the most horrendous customer experience received tonight! Call avoidance at its finest….even your customer relations team got involved! #awfulservice
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Ian Gartrell FZ Art
(@IanGartrell) reported
@virginmedia As you are aware the issue has arose from the cabinet the engineers need to work on is situated on a building site that our engineers cannot access. Unfortunately as this issue is outwith Virgin Medias control, we cannot compensate for loss of service.
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Natalie
(@NatRossiRambles) reported
@virginmedia We had one that didn’t fix the problem then 2 more promised appointments (no shows) then delayed by another few weeks. No TV for over a month
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Rob Piper 🏴
(@piper_ffc91) reported
@virginmedia Nope she did not request it, you sent a bill she paid, u confirmed she paid and was told you wouldn’t re connect it and that she neeeded a new account was put through to sales to be hung up on, hasnt had tv since January worst customer service ive ever come across!!