Virgin Media Outage Report in Luton, England
Problems detected
Users are reporting problems related to: internet, wi-fi and total blackout.
The latest reports from users having issues in Luton come from postal codes LU2, LU3, LU4 and LU1.
Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.
Full Outage Map
E-mailProblems in the last 24 hours in Luton, England
The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Luton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.
March 29: Problems at Virgin Media
Virgin Media is having issues since 04:20 PM GMT. Are you also affected? Leave a message in the comments section!
Most Reported Problems
The following are the most recent problems reported by Virgin Media users through our website.
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Internet (56%)
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Wi-fi (21%)
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Total Blackout (10%)
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TV (7%)
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E-mail (3%)
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Phone (2%)
Live Outage Map Near Luton, England
The most recent Virgin Media outage reports came from the following cities: Stevenage, Luton, Flitwick, St Albans, Henlow, Shefford, Dunstable, Hemel Hempstead, Hatfield and Welwyn Garden City.
| City | Problem Type | Report Time |
|---|---|---|
 Stevenage |
Internet | |
| Luton |
||
| Flitwick |
Internet | |
| Luton |
Internet | |
| Luton |
||
| Stevenage |
Internet |
Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
Virgin Media Issues Reports Near Luton, England
Latest outage, problems and issue reports in Luton and nearby locations:
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Mark Golding
(@mcgolding1970) reported
from
St Albans, England
@Classicbritcom @virginmedia To get out of the contract. Even though I had been a customer for 5 years!
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Ali B
(@AliB79) reported
from
Hertfordshire, England
@kitkatpeggy @virginmedia @susankmann Switch to 853 as a temporary solution.
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Amey Salvi
(@ameysalvi81) reported
from
Stevenage District, England
@virginmedia This is related Virgin Media service.
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DEBS WILD
(@debswild) reported
from
London Colney, England
@virginmedia You are way too late! You ignored a bunch of us yesterday when we had outage for over 24 hours. Suddenly the mention of @BBCWatchdog & you're interested. Nah. Forget it. After chasing for hours, the eventual information was - as usual - vague & inaccurate.
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Carl
(@CJTwo4) reported
from
London Colney, England
@virginmedia i’ve tried the service status page and our area seems to be fine. i’ve tried rebooting, restarting and all sorts but no luck. i’m not sure what else to do apart from an engineer coming to take a look
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Mahdi Taghizadeh
(@mahdi) reported
from
London Colney, England
Can’t believe that getting a home broadband in London is such a pain in the neck! @virginmedia said they don’t offer the service at my building while they didn’t even bother to call me back and inform me, I waited 10 minutes on the line to hear this shit from them!
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Paul Freeman
(@PaulGreenLaner) reported
from
Harpenden, England
@virginmedia absolutely appalling customer service cannot get through on the phone, no broadband or TV since yesterday evening not on.
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Simon Hale
(@Halo1975) reported
from
Luton, England
@virginmedia television service not available no channels whatsoever error code (W02) #virginmedia
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Kaz 💋
(@GoonerKJP) reported
from
Stevenage District, England
Disgusting @virginmedia charging £56.49 for the most basic crap tv package and phone line. Think they are having my elderly mum on. I'll be cancelling that tomorrow. I pay over £10 less with sky for a better tv package, phone & broadband!
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Amey Salvi
(@ameysalvi81) reported
from
Stevenage District, England
@virginmedia pathetic customer service
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amanda manning
(@scottsgirls25) reported
from
Hitchin, England
@virginmedia I have been on chat for over 90 min trying to ask your agent why an issue in my area is still not resolved. Your agent has taken two hours to tell me there is no fault reported yet it is shown on your website and basically called me a liar. 😡
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Simon Mead
(@minimonte) reported
from
Dunstable, England
@virginmedia are drinking in the last chance saloon! 3rd engineer visit today to fix shonky broadband which has been going on for months. Fix it or we’re off. Sick of hearing #ourtestsaretakingalittlelongerthanexpected
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iam_Phemmy_Nice® 👻
(@phemmynice) reported
from
London Colney, England
British media want a virgin and saint to be next PM...... why this a news for GODSAKE!!!! As if that lady who asked that stupid foolish question is a saint.... WTF!!!!
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Skinny John
(@JLTFC) reported
from
Luton, England
@virginmedia To be fair got through after about 35 mins & they resolved my issue quickly & I was very happy with outcome, just a bit frustrated @ time because of hanging on phone for so long.
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Steve Malcolm
(@Spongeym) reported
from
Chesham Bois, England
@virginmedia Hi, had problems with the internet today in SL9, been told by your support team to restart the router, Tay didn’t work so was told it would be resolved by Monday... sorry not good enough! I’m an IT engineer that needs the internet!!
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DREAMVIEW ESTATES
(@MurrayAlanLee) reported
from
London Colney, England
@virginmedia PS, This is on your pages "As with any total loss of service, if we’re not able to resolve the problem within 2 full working days from you contacting us, we’ll start to automatically credit your first bill at £8 per day until it’s fixed."
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Alex Grocott
(@AlexGrocott1) reported
from
Hitchin, England
@virginmedia been on hold in excess of an hour trying to talk to someone to assist with setting up my hub, this is disgraceful and already a poor start for a new customer #nothappy #shouldhavestuckwithsky
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Bryan
(@BryanTravers7) reported
from
Baldock, England
@virginmedia It’s had a fix time everyday
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Mitchell Feldman
(@feldmannews) reported
from
Hatfield, England
@virginmedia I sent an enquiry to your sales team via your website in regards to a box upgrade and 2 months later still no reply. With your forthcoming price increase I would expect better service. Pls DM to discuss further thx
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Tallulah B
(@TallulahB4) reported
from
London Colney, England
@virginmedia It was for landline and broadband. After hanging on for 25 minutes I gave up and put the phone down. You are currently charging me £59 a month whereas Sky have offered me a package for £26 a month
Virgin Media Issues Reports
Latest outage, problems and issue reports in social media:
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Stuart Hasler
(@sturat0810) reported
@virginmedia Absolute disgrace criminals everyone please don’t sign up underhand tactics useless staff unwilling to help. Sending excuse after excuse no resolve stuck for 18 months
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Limelump
(@Limelump1968) reported
@virginmedia @Tom_Grennan I would love priority access to my own wi-fi virgin wi-fi plays up this time of year for some reason and customer service is rubbish
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Cat
(@kitty_cat17) reported
@virginmedia I have now resolved the billing issue, I am busy working so can’t really facilitate anymore time dedicated to this while i need to be working. Can this be organised for another day?
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Nav87
(@Bar_2s) reported
@virginmedia No as I called up about my internet speed and have been having issues with it for months, I was told that my current router is very old and I would be sent a free upgrade. Once I receive it his and is setup I would be able to increase my internet speed
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Eddie K'idamē
(@eddiekidame) reported
@virginmedia I said I would like to get in touch with a manager. What is the most direct way to do this please. I need to lodge a formal complaint. Thanks.
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🏳️🌈🇪🇺
(@Hghchris4) reported
@virginmedia No resolution. Not allowed to offer the "new customer rate". Unable to find a suitable offer that doesn't increase bill by £30+ per month for broadband, mobile and landline. Unable to cancel as team not trained/no response from right team. Had to leave for work after 6h trying
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Marina Engelvuori
(@MEngelvuori) reported
@virginmedia It is not an outage. Read the thread.
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omair chunara
(@omairchunara) reported
@virginmedia why as a new customer for the last 14 days I've had shocking Internet service and why I've tried to cancel and asked to extend the service until 25th oct you've stated you can only give me 7 days, only fair you've wasted 14 days of mine you give me 14 days to extend!
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Grand_Theft_Otter 🦦 🇵🇸 🏴
(@OtterTheftOtter) reported
@virginmedia is the worst company I have ever dealt with. I've no internet and they won't come out for a week. Time join another company that cares about there customers.
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✿ ShamingTrue ✿
(@ShamingTrue) reported
@virginmedia I'm afraid I can't give you a name, they wouldn't tell me. They said they had taken personal responsibility for the complaint, then they closed it without resolving even though I disagreed. Ref: C-1508222000. I am discussing a further credit now with someone else