Virgin Media

Virgin Media Outage Report in Luton, England

Problems detected

Users are reporting problems related to: internet, wi-fi and total blackout.

The latest reports from users having issues in Luton come from postal codes LU1.

Virgin Media offers mobile phone, television, broadband internet and phone service over the cable network. Virgin Media is part of NTL:Telewest. Virgin's mobile service is available under the Virgin Mobile brand, which operates as a mobile virtual network operator using the T-Mobile and Orange networks.

Problems in the last 24 hours in Luton, England

The chart below shows the number of Virgin Media reports we have received in the last 24 hours from users in Luton and surrounding areas. An outage is declared when the number of reports exceeds the baseline, represented by the red line.

Virgin Media Outage Chart in Luton, England 12/11/2024 10:00

December 11: Problems at Virgin Media

Virgin Media is having issues since 09:00 AM GMT. Are you also affected? Leave a message in the comments section!

Most Reported Problems

The following are the most recent problems reported by Virgin Media users through our website.

  1. Internet (55%)

    Internet (55%)

  2. Wi-fi (16%)

    Wi-fi (16%)

  3. Total Blackout (14%)

    Total Blackout (14%)

  4. TV (8%)

    TV (8%)

  5. E-mail (5%)

    E-mail (5%)

  6. Phone (2%)

    Phone (2%)

Live Outage Map Near Luton, England

The most recent Virgin Media outage reports came from the following cities: Hemel Hempstead, Luton, Letchworth Garden City, Welwyn Garden City, St Albans, Hitchin, Stevenage, Harpenden, Dunstable, Hatfield and Leighton Buzzard.

Loading map, please wait...
City Problem Type Report Time
United KingdomHemel Hempstead Internet
United KingdomLuton Internet
United KingdomLetchworth Garden City TV
United KingdomLetchworth Garden City Wi-fi
United KingdomLuton Internet
United KingdomHemel Hempstead Total Blackout

Community Discussion

Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.

Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.

Virgin Media Issues Reports Near Luton, England

Latest outage, problems and issue reports in Luton and nearby locations:

  • F_O_I_D Alison Mitchell (@F_O_I_D) reported from Luton, England

    Virgin media is down for maintenance. No WiFi and no tv. Guess I’ll have a mix.

  • goitsagch Nick Daniels (@goitsagch) reported from Luton, England

    @virginmedia I need to move a mobile number from an old 3G Virgin SIM to a new 4G one I got as part of my Oomph package, but I don't remember my 'telephone password' so the text chat people couldn't help, so I need to reset that somehow I think.

  • groom_donna Donna Groom (@groom_donna) reported from St Albans, England

    @virginmedia shit service, spent 25 mins getting through to sort out my non existent broadband and was told they would charge me to get my devices right then hung up when I said I would not pay for a service I am already paying over £80 pm for.

  • goitsagch Nick Daniels (@goitsagch) reported from Luton, England

    @virginmedia I've already had a long online chat earlier, but only the phone operators can help apparently. I just can't ever get through. The waiting times are ridiculous

  • Darryl1712 Darryl Robertson (@Darryl1712) reported from Hemel Hempstead, England

    @virginmedia I just dont think it's acceptable to hang up on your customers 3 times in a row this morning... all I want to do is cancel.

  • nannynoonoo1 noo noo (@nannynoonoo1) reported from Leighton Buzzard, England

    @virginmedia HELP

  • Darryl1712 Darryl Robertson (@Darryl1712) reported from Hemel Hempstead, England

    Really wish sky did good broadband. The level of service from @virginmedia is shocking

  • _M155Y_ Kate Welling 🔶️🔶️🔶️ (@_M155Y_) reported from St Albans, England

    @anemoneproject @HertsFRSControl Virgin Media still appears to be down.

  • TrussellsB Trussells butchers (@TrussellsB) reported from Hitchin, England

    Had the worst experience from @virginmedia business cut off my phone and broadband without notice and I have never missed a payment

  • DEJPett Daniel Pett (@DEJPett) reported from Aldbury, England

    Any tech journalists out there looking into @virginmedia poor customer service, ping @jonnypett for a chat.

  • Rosie_flute Esther Robertson (@Rosie_flute) reported from Stevenage District, England

    @virginmedia Thank you for your reply. The packages available are always in biased towards the new customer. Friends have contact me today to say the only way to get a good package is to threaten to leave. Which makes me feel like a prize idiot rather than a valued customer.

  • ov_ahmed Ovais Ahmed (@ov_ahmed) reported from Luton, England

    I called back explained again that I want to terminate my contract and that I was cut off earlier, I was then transferred to another number, 50 minutes later I was still waiting. Can someone bother sorting this out for me @virginmedia @VirginMedia_One #poorcustomerservice

  • Richardjmoses Richard Moses (@Richardjmoses) reported from Brookmans Park, England

    @virginmedia I raised the complaint via the online portal as instructed. There are also notes on my account about this. It’s about the intermittent service since June....

  • nannynoonoo1 noo noo (@nannynoonoo1) reported from Leighton Buzzard, England

    @virginmedia Hold on someone just picked up the phone .... not going to get too excited as they normally hang up

  • midnightmaggie Sophie Lonergan (@midnightmaggie) reported from Luton, England

    @virginmedia 1.5 hours and counting on the phone to virgin to try and sort out the wifi. Worst service ever, been with them for 3 months and had the slowest speed we have ever had! Don’t use them, bunch of cowboys! 😡

  • NormskinutsMark Mark (@NormskinutsMark) reported from Hitchin, England

    @virginmedia Gave up on the message service and rang you. WiFi signal keeps dropping even when in same room as the router. No signal upstairs. Virgin booster installed. Box was tested and found a fault. Reset. Will keep an eye.upgraded faster speed paying a lot expect better

  • RHerbert95 Rory Herbert (@RHerbert95) reported from Dunstable, England

    @virginmedia It's for the broadband, we've had issues for the past few days and speeds of <1mbps, the automated hotline said there were intermitent issues and we didn't have a chance to talk to anyone because the hold was too long

  • goitsagch Nick Daniels (@goitsagch) reported from Luton, England

    @virginmedia No, I had to admit defeat after 50 minutes. I had things to do! I have a new Virgin Mobile 4G SIM and I need to transfer the number from and old Virgin 3G SIM to it. If you could help with that, that would be marvelous.

  • goitsagch Nick Daniels (@goitsagch) reported from Luton, England

    @virginmedia I don't have 2 hours spare to sit on hold right now. Maybe I'll try the text service later when I've got some time. Got other things to do now. Thanks for your help anyway.

  • ov_ahmed Ovais Ahmed (@ov_ahmed) reported from Luton, England

    I called back explained again that I want to terminate my contract and that I was cut off earlier, I was then transferred to another number, 50 minutes later I was still waiting. Can someone bother sorting this out for me @virginmedia @VirginMedia_One #poorcustomerservice

Virgin Media Issues Reports

Latest outage, problems and issue reports in social media:

  • edandersen Ed Andersen (@edandersen) reported

    Just saw some really weird behavior with Virgin Media cable.. was getting slow downloads until I ran SpeedTest. Then they went back to normal. Hmmm

  • BigAl_2 Alan (@BigAl_2) reported

    @virginmedia Before you do this, fix you internet sick of it going down or my WiFi not working everyday

  • AbiGillibrand Abi Gillibrand (@AbiGillibrand) reported

    @virginmedia Hi! It's been two weeks now and my internet is still going down... Do you know when it will be secure again - it's just really inconvenient with working from home 🥺🙏

  • Stanton_J John Stanton (@Stanton_J) reported

    @virginmedia I appreciate you offering a number but the problem will still exist and it will continue to go round in circles without someone owning the problem @virginmedia. It’s not fair for customers to have to keep chasing up some issue that shouldn’t be there.Surely there is a better way?

  • SammyanthaM Sam (@SammyanthaM) reported

    @virginmedia I already have messaged this number! What is going on with your service I'm seeing soooooo many complaints that are exactly the same- not being able to get through and broadband services not working. I have even emailed your CEO and his team haven't responded. Don't you care?

  • youknowit0609 Quidonneuncoup 🌈 🏳️‍⚧️ 🇪🇺 (@youknowit0609) reported

    The only time @virginmedia answer the phone promptly is if you want to cancel or upgrade... they do not seem to be interested in answering when you have a fault.

  • gaz_dance Rita Miller (@gaz_dance) reported

    @virginmedia Hi. Existing customer here. Disappointed with the trouble I'm having transferring services to my new address - you keep changing/not confirming the date. Makes WFH tricky during a pandemic. Message me x

  • rmills599 RICHARD MILLS (@rmills599) reported

    @virginmedia Probably 25 days off poor/no customer service, not getting what I pay for. Fobbed off, lied to, cut off. Hours of waiting to speak to someone who cannot help. Been told to text a number which does not reply.

  • DeviousPL PL84 (@DeviousPL) reported

    @virginmedia Right now I’m waiting for the credit cheque you owe me - something that takes 45 days to raise allegedly. And when I call up to enquire, getting someone who can speak English and isn’t rude.

  • AbiGillibrand Abi Gillibrand (@AbiGillibrand) reported

    @virginmedia Hi! It's been two weeks now and my internet is still going down... Do you know when it will be secure again - it's just really inconvenient with working from home 🥺🙏